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Avaya i2050 Installation Guide

1. N0022555 01 Chapter 2 Installing the i2050 Software Phone 27 Table 3 External Lamp Indication Continued Attribute Description Active Call Select one of the available cadences if you want the external lamp to indicate when there is an active call on the i2050 Software Phone For a description of the available cadences refer to Table 4 on page 27 If the USB Headset Adapter is selected as the Ringing Speaker the external lamp also indicates when there is a call ringing on the i2050 Software Phone For information about setting the ringing device refer to Select Sound Devices on page 24 Select None if you do not want the external lamp to indicate when there is an active call Note If you select a cadence for Active Call the external lamp also turns on or flashes when another application uses the audio channel for the USB Headset Adapter Message Waiting Select one of the available cadences if you want the external lamp to indicate when the i2050 Software Phone message waiting light is on For a description of the available cadences refer to Table 4 on page 27 The i2050 Software Phone message waiting light normally indicates when there is a message waiting However most systems also turn on or flash the message waiting light when the i2050 Software Phone is ringing Select None if you do not want the external lamp to indicate when the message waiting light is on If more th
2. N0022555 01 Chapter 3 i2050 Software Phone interfaces 47 Figure 10 Directory interface Filtered New Edit Delete Search List Call Hew Contact Properties Delete Find Contact Filter Call Contact Man Search for Last Name thomson f a Last Name First Name Business Phone Home Phone No Mobile Phone No Fax Phone No Ema a z Mcintyre Stephen 6 395 4105 atal Directory Mortoray Edaga 403 284 1345 z Mundy Wes amp Karen 403 272 3031 z Navaratnam Sriv 6 351 8969 E E Nuefeld Doug 403 714 4423 Redial z Olthof lan 8075 Ez Peacock Nathan 403 226 5914 403 226 2152 a Pellerin Brian 6 444 8384 972 467 4306 E E Pisanich John 6 445 1394 z Read Cliff 6 393 3541 Callers List E Reid Roger 403 259 5016 FF E Reid Sue 6 333 1128 E Ez Rotz Lorie 403 244 8490 FP z Serink Grant 403 735 1900 Mio Sane EE Shen Tony 416 450 2594 p z Simmonds David 403 765 2020 t z Smiley Todd 403 701 3308 epe Ez Snyder Leisa 6 445 0939 LDAP Dhectorp EZ Technical Su 847 262 PALM supr E Technical Su Thomson 6 35 3 Townsend Bruce 6 393 300 fi 8 Quick Dials 4 B 3 iis NN 7 Call Logs Redials and Callers Lists Integrated External Directories LDAP Outlook Windows Address Book WAB ACT Quick Dial List Local Personal Directory Calls can be made by selecting a con
3. 1 Right click on the shortcut bar 2 Select Insert Directory N0022555 01 49 Chapter 4 Nortel i2050 Diagnostic Utility The Nortel 12050 Diagnostic Utility is intended for use by groups that provide support for the Nortel 12050 Software Phone This utility provides diagnostic information about e the 12050 configuration the current or last session and call You can display this diagnostic information on the 12050 Diagnostic Utility display or you can save the information in a file The files created by the 12050 Diagnostic Utility can be viewed using any web browser for example Internet Explorer or can be E mailed to a support group for analysis Note The Nortel 12050 Diagnostic Utility is intended for use by groups that provide support for the Nortel 12050 Software Phone Starting the i2050 Diagnostic Utility If you start the 12050 Diagnostic Utility when the 12050 Software Phone is operating the 12050 Diagnostic Utility displays information regarding the current session and call If you start the 12050 Diagnostic Utility when the 12050 Software Phone is not operating the 12050 Diagnostic Utility displays information about the last session and call You must run the 12050 Diagnostic Utility in the same user context as the 12050 Software Phone is run For example if you want to obtain diagnostics regarding Sam then Sam needs to run both the 12050 Software Phone and the 12050 Diagnostic Utilit
4. Table2 USB Headset Adapter Attribute Description Version Shows the version of the USB Headset Adapter Note If the USB Headset Adapter is not recognized or has a version number lower than 2 0 the other features in this table are grayed out and unavailable Headset Type Select the type of headset that you have connected to the USB Headset Adapter Due to differences in headset construction you may not get optimal audio performance when using a headset that does not appear on the list For optimal performance always use one of the headsets that appears on the Headset Type drop list Use backlight Configure Smart Functions Select this check box to enable the backlight for the USB Headset Adapter buttons Clear this check box to disable the backlight for the USB Headset Adapter buttons Note When you enable the backlight you can use the state of the backlight to quickly determine if the i2050 Software Phone is running When the backlight is on the i2050 Software Phone is running When the backlight is off the i2050 Software Phone is not running Click this button to set the options that are available when you press the Smart Functions button on the USB Headset Adapter For more information about the Smart Functions button refer to the i2050 Software Phone Help i2050 Software Phone Installation Guide 26 Chapter 2 Installing the i2050 Software Phone External Lamp Indication i2050 Software Phone
5. Business Communications Manager system Start the 12050 Software Phone 2 Ifa password prompt appears on the 12050 Software Phone display enter the registration password and press the OK soft key If you do not know the registration password contact your system administrator 3 IfaDN prompt appears on the 12050 Software Phone display enter the DN you want assigned to this telephone and press the OK soft key After the registration is complete you do not need to go through the registration steps described above unless you deregister the terminal Ifthe 12050 Software Phone cannot register or cannot find the communications server refer to the IP Telephony Configuration Guide for more information about registering IP telephones N0022555 01 Chapter 2 Installing the i2050 Software Phone 37 Troubleshooting Application fails to install Symptom During installation the following error message appears Error 1931 The Windows Installer service cannot update the system file lt filename gt Description You are trying to install 12050 Software Phone on an outdated version of the operating system Action To fix the problem you can upgrade your operating system Check the Hardware and Software Requirements section of this document for the information on supported operating system releases i2050 Software Phone Installation Guide 38 Chapter 2 Installing the i2050 Software Phone N0022555 01 39 Chap
6. Last time the audio streams were disconnected Receive Stream Closed Last time the receive audio stream was closed Transmit Stream Closed Audio Stopped Last time the receive audio stream was closed Time the audio was stopped Mute Status Indication by the color red appearing on the mute button this indication is controlled by the Terminal Proxy Server TPS The TPS uses different messages to control the state of the mute button and the actual mute condition of the audio These two values can get out of sync The Mute status value here indicates the mute status of the audio stream as opposed to the button status A second mute control exists and is shown in the Current User Data section under Headset Microphone Source Mute status of the audio stream Current 802 1p Requires NIC Indication that the i2050 Software Phone is sending 802 1p on or not off if the NIC Network Interface Card supports 802 1p Support Jitter Jitter parameters used for the last or current call The time of the last jitter update is indicated If the computer is overriding the Communications Server assigned jitter values Advanced Audio Override Communications Server values this is indicated in the System Data section under Local Jitter Settings Source 1 Advanced Audio Use Communications Server values Source 2 Advanced Audio Override Communications Server values Open RX Parameters for the last or current re
7. Properties x Hardware ID Advanced Audio USB Headset Adapter Communications Server Select Sound Devices Dos Server Type External Lamp Indication Listener IP Trace About Manual Override None T Headset Disconnect None Active Call None X Message Waiting Cancel Help Use this screen to configure your optional external lamp Note The External Lamp is an optional component It normally is not included with the gt USB Headset Adapter and must be ordered separately The external lamp also is known as an In Use Indicator lamp Table 3 External Lamp Indication Attribute Description Manual Override Select one of the available cadences to enable the Manual Override feature For a description of the available cadences refer to Table 4 on page 27 When Manual Override is enabled you can manually turn on the external lamp using the i2050 Smart Functions button on the USB Headset Adapter For more information about the i2050 Smart Functions button refer to the i2050 Software Phone Help Select None to disable the Manual Override feature Headset Select one of the available cadences if you want the external lamp to indicate when the headset is Disconnect disconnected from the USB Headset Adapter For a description of the available cadences refer to Table 4 on page 27 Select None if you do not want the external lamp to indicate when the headset is disconnected
8. Scheduler and the Nortel i2050 QoS Server enable 802 1p Quality of Service QoS on the computer i2050 Software Phone Installation Guide 20 Chapter 2 Installing the i2050 Software Phone Installing the Windows QoS Packet Scheduler Note You must have administrator privileges to install the QoS Packet Scheduler To install the QoS Packet Scheduler 1 a Ff WO N In the Windows Control Panel click Network and Dialup Connections Right click the Local Area Connection for the device to be used and click Properties Click Install On the Select Network Component Type screen click Service and then click Add On the Select Network Service screen click QoS Packet Scheduler and then click OK You may require the Windows 2000 CD ROM if the program can not find required files on your computer Installing the Nortel i2050 QoS Service Note Administrator privileges are required to install the Nortel 12050 QoS Service If you have administrator privileges the Nortel 12050 QoS Service is installed as part of the 12050 Software Phone installation If you do not have administrator privileges then an administrator must install the Nortel 12050 QoS Service for you using a separate installation The administrator must install the Nortel i2050 QoS Service after both the Windows QoS Packet Scheduler and the 12050 Software Phone are installed Installing the Nortel i2050 QoS Service using the i2050 Software Phone CD 1 2
9. detection Apply to all users Cancel Apply Help Use this screen to enable Quality of Service QoS support on the 12050 Software Phone Table 5 Quality of Service QoS Attribute Description On Select this option to turn 802 1 QoS on When you select this option and the QoS Service is installed and running The i2050 Software Phone adds 802 1q to the i2050 Software Phone packets It also assigns 802 1p as per the Communications Server definition default 6 Off Select this option to turn 802 1 QoS off When you select this option the i2050 Software Phone does not add 802 1q to the i2050 Software Phone packets regardless of whether the QoS Server is present Automatic Select this option if you want the i2050 Software Phone to determine if the 802 1 QoS is used detection When you select this option the i2050 Software Phone attempts to connect with 802 1q added to the packets If the attempt is successful then the i2050 Software Phone uses 802 1q for the call If the attempt fails there is a timeout after approximately 1 second the i2050 Software Phone attempts to connect again without adding 802 1q to the packets This is the default option Apply to all users Users with administrator privileges as determined by Windows can apply the QoS settings to all users on this computer i2050 Software Phone Installation Guide 30 Chapter 2 Installing the i2050 Software Phone Hard
10. normal operation the Enable option must be cleared This disables the Trace feature i2050 Software Phone Installation Guide 34 Chapter 2 Installing the i2050 Software Phone About This screen identifies the version of the 12050 Configuration Utility This always matches the version of the 12050 Software Phone application N0022555 01 Chapter 2 Installing the i2050 Software Phone 35 Accessing the i2050 Software Phone help After you have successfully installed the 12050 Software Phone you can access the 12050 Software Phone help system This help system provides detailed information about how to use and configure the 12050 Software Phone To access the 12050 Software Phone help from the Primary interface Enhanced 1 Start the 12050 Software Phone 2 Onthe System menu click Help 3 Click Contents The 12050 Software Phone help window appears To access the 12050 Software Phone help from the Secondary interface Standard 1 Start the 12050 Software Phone 2 On the Help menu click Contents i2050 Software Phone Installation Guide 36 Chapter 2 Installing the i2050 Software Phone Registering the i2050 Software Phone on Business Communications Manager If you are using a Business Communications Manager as your communications server the first time you start the 12050 Software Phone you must register with the Business Communications Manager system To register your 12050 Software Phone on a
11. the BCM50 web page The BCM50 Login dialog box appears Enter your user name and password and click the OK button The Welcome to BCM50 page appears N0022555 01 Chapter 2 Installing the i2050 Software Phone 19 4 Click the User Applications link The User Applications page appears 5 Click the i2050 Software Phone link The i2050 Software Phone download page appears 6 Click the Download i2050 Software Phone link The File Download dialog box appears Click the Save button and save the application to where you want to install it from After the application downloads double click it to launch the installation and follow the instructions in the installation wizard You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Networks gt i2050 Software Phone You can access the i2050 Software Phone Configuration Tool from the Windows Control Panel Note The installation files for the 12050 Software Phone are not deleted by the installation wizard These files are stored in a folder named C Program Files Nortel Networks ClientInstall i2050 Software Phone You can delete the installation files as they are not needed by the 12050 Software Phone Additional installation steps for Windows 2000 If you are installing the i2050 Software Phone on a computer using Windows 2000 you must install the Windows QoS Packet Scheduler e install the Nortel 12050 QoS Service The Windows QoS Packet
12. the folder where the diagnostic file is stored Click the file you want to open and then click the Open button N0022555 01 Chapter 4 Nortel i2050 Diagnostic Utility 57 Closing an existing diagnostic file When you are finished viewing a diagnostic file you can close that file Note When you close the diagnostic file the Refresh options on the toolbar and in the gt View menu are enabled To close an existing diagnostic file 1 Onthe File menu click Close Displaying or hiding the Toolbar The 12050 Diagnostic Utility Toolbar provides one click access to several 12050 Diagnostic Utility options To hide or display the Toolbar 1 Onthe View menu click Toolbar When a check mark appears beside the Toolbar menu option the Toolbar appears on the 12050 Diagnostic Utility display Displaying or hiding the Status Bar The Status Bar displays information about the current status of the 12050 Diagnostic Utility To hide or display the Status Bar 1 Onthe View menu click Status Bar When a check mark appears beside the Status Bar menu option the Status Bar appears on the 12050 Diagnostic Utility display Accessing the i2050 Diagnostic Utility help To access the 12050 Diagnostic Utility help 1 Onthe Help menu click Documentation i2050 Software Phone Installation Guide 58 Chapter 4 Nortel i2050 Diagnostic Utility Accessing additional information To access additional information about the 1205
13. the rich set of telephony services of Nortel IP communications servers such as Meridian 1 CSE 1000 Business Communications Manager Centrex and SL 100 offers the universality of a Windows based application e encapsulates the operation of the 12004 providing all 12004 functionality in a familiar interface wrapper As per the 12004 the 12050 Software Phone provides Quality of Service QoS and authentication automatic detection of call server location using DHCP features and services are provided by the network such as call features calling line identification and voice mail reduces the set of wires required to the desktop by eliminating the need for separate computer and telephone wires presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays that provide a smaller interface with full operational capabilities for a single line viewable line status ten item lists for quick dial and call log access from both the main and system tray interface customizable interface and directories multilingual interface programmable macro functions for programming lengthy dialing patterns hotkeys that map the computer keyboard to application buttons can be operated from the Windows system tray allowing the user to take and place calls without interrupting other work e includes a directory appl
14. to the directory to which you want to save the diagnostic file Enter a file name and click Save i2050 Software Phone Installation Guide 56 Chapter 4 Nortel i2050 Diagnostic Utility Printing the diagnostic information You can print the diagnostic information you are viewing To print the diagnostic information 1 Onthe File menu click Print Or Click the Print button on the Toolbar Changing the printer settings You can modify printer selection or change the printer setup 1 Onthe File menu click Print Setup 2 Change the printer settings and then click the OK button Sending an email with the diagnostic information You send an email message that contains the diagnostic information you are viewing 1 Onthe File menu click Send The diagnostic information you are viewing is saved to as an HTML file A send email message window then opens with the HTML file as an attachment 2 Enter the E mail address of the person to whom you want to send the diagnostic information and then send the message Opening an existing diagnostic file You can use the 12050 Diagnostic Utility to view a diagnostic information file that you created earlier or that another user sent Note When you are viewing a existing diagnostic file the Refresh options on the toolbar and in the View menu are disabled To open an existing diagnostic file 1 Onthe File menu click Open Or Click the Open button on the Toolbar Move to
15. 0 Diagnostic Utility 1 Onthe Help menu click About The About window appears The About window displays information about the 12050 Diagnostic Utility such as the version number From this window you also can access two Microsoft Windows diagnostic utilities by clicking the buttons on the window These buttons are described in the following table Table 13 Microsoft Windows Utilities Button Description System Info Click this button to launch the Microsoft Windows System Information utility The Microsoft Windows System Information utility is a troubleshooting utility that provides computer information including e System Summary Operating System type and build processor memory and so on e Hardware Resources e Components including USB where the USB audio device appears if it is enumerated properly by the Operating System e Software Environment e Internet Explorer information e Microsoft Applications You can save this information to a file that you can email back to the support group The Tools menu item within System Information utility also provides access to other Microsoft trouble shooting utilities Utilities Click this button to open a window with a server address of the current or last Terminal Proxy Server TPS address From this window you can change the TPS IP address This window also has buttons to ping and trace route the TPS IP address The number of echoes the pings perform is
16. 3 4 5 6 Exit any programs that are running Disable any anti virus programs that are running Insert the i2050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts exit from the install wizard Use Windows Explorer to navigate to the QoS directory on the CD Double click on the Setup icon in this directory Follow the instructions on the display to complete the installation The Nortel 12050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it Installing the Nortel i2050 QoS Service using the Business Communications Manager 1 Exit any programs that are running N0022555 01 Chapter 2 Installing the i2050 Software Phone 21 Disable any anti virus programs that are running Launch your web browser In the URL address field type the Business Communications Manager IP address including the port number 6800 For example HTTP 10 10 10 1 6800 Note You must include HTTP with the address and port number to access Unified gt Manager when you are using Internet Explorer as your browser On the Unified Manager front page click the Install Clients button Click the i2050 Software Phone link Click the Download Nortel Networks i2050 QoS Service button A file download window appears 8 Select Save this program to disk and click the OK button The SaveAs dialog box appears 9 Choose a location to which
17. 4 Nortel i2050 Diagnostic Utility 55 Updating the diagnostic information manually To update the diagnostic information to reflect any changes that occurred since you started the 12050 Diagnostic Utility 1 On the View menu click Refresh Or Click the Refresh button on the Toolbar The diagnostic information is updated to reflect the most current information Configuring the i2050 Diagnostic Utility to automatically update the diagnostic information To configure the 12050 Diagnostic Utility to update automatically the diagnostic information you must set the interval for Refresh and turn on the Auto Refresh option 1 2 On the View menu click Set Refresh Interval Enter the number of minutes that the 12050 Diagnostic Utility waits between updates of the diagnostic information Click the OK button On the View menu click Auto Refresh Or Click the Auto Refresh button on the Toolbar The 12050 Diagnostic Utility updates the diagnostic information at the frequency you specify for the Set Refresh Interval Saving the current diagnostic information to a file You can save the diagnostic information you are viewing to a file You can then view this file later using a web browser or the 12050 Diagnostic Utility or you can send it to your 12050 Software Phone support personnel To save the current diagnostic information to a file 1 On the File menu click Save as Or Click the Save button on the Toolbar Move
18. 55 01 Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION This Nortel Networks Software License Agreement License Agreement accompanies a software product and related documentation collectively Software that are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries collectively Nortel 1 Grant of License Subject to the terms of this License Agreement and the payment of the applicable license fees Nortel hereby grants to you and you accept a non exclusive non transferable right to a install one copy of the Software in a single location on a hard disk or other storage device and to execute such copy solely for your internal use and b store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes Nortel and its suppliers reserve any rights not expressly granted to you herein including without limitation any rights in trademarks included with the Software any rights in copies of the Software and any other intellectual property rights in the Software Ownership of Software and Copies You acknowledge and agree that a the Software is a proprietary product of Nortel and or its suppliers protected under United States copyright law patent law trademark law and or rel
19. 89009 N0022555 01 Preface 11 European Alternative United Kingdom 44 0 870 907 9009 Africa 27 11 808 4000 Israel 800 945 9779 Calls are not free from all countries in Europe Middle East or Africa Fax 44 191 555 7980 E mail emeahelp nortel com CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 E mail csrmgmt G nortel com APAC Asia Pacific Service Business Centre amp Pre Sales Help Desk 61 2 8870 5511 Sydney Technical Support GNTS Telephone 612 8870 8800 Fax 612 8870 5569 E mail asia_support nortel com Australia 1 800 NORTEL 1 800 667 835 China 010 6510 7770 India 011 5154 2210 Indonesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380 i2050 Software Phone Installation Guide 12 Preface New Zealand Philippines Singapore South Korea Taiwan Thailand Service Business Centre amp Pre Sales Help Desk 0800 449 716 1800 1611 0063 800 616 2004 0079 8611 2001 0800 810 500 001 800 611 3007 61 2 8870 5511 N0022555 01 13 Chapter 1 Introduction The i2050 Software Phone is a Voice over IP application that enables users to communicate over the LAN and WAN from their computers It combines the rich set of classic telephony services of Nortel IP communications servers along with computer resident directory capabilities The 12050 Software Phone presents the following benefits Offers
20. Phone presents clearly identified windows to allow users to manage one or more communications in progress access local or remote corporate directories e track and manage records of incoming and outgoing calls access network resident services provided by the call server such as voice mail N0022555 01 15 Chapter 2 Installing the i2050 Software Phone This section describes how to install the Nortel 12050 Software Phone and the Nortel USB Audio Kit Hardware and software requirements Minimum PC requirements Pentium Pro 200 MHz 128 MB memory for Windows 2000 64 MB memory for Windows 98 55 MB free hard drive space all languages USB port Monitor settings 16 bit High Color 800x600 resolution or higher Supported Operating Systems Windows 2000 Professional Windows 2000 Professional Service Pack 1 Windows 2000 Professional Service Pack 2 Windows 98 Windows 98 Second Edition Windows XP Home and Professional version Note You must have administrator privileges to install the 12050 Software Phone on Windows 2000 Windows 2000 Power Users can install the 12050 Software Phone if they are granted rights to install with elevated privileges by a Windows 2000 administrator For information on how to assign elevated privileges to Power Users for installation refer to your Windows 2000 documentation Pentium is a registered trademark of Intel Corporation Windows is a regist
21. QoS 802 1p is being used Source QoS 802 1p use a modem to connect e Slow connection indicates the check box is selected e Fast Connection indicates the check box is cleared Source Select Sound Devices use a modem to connect to the network PC Audio Buffer The setting for the PC Audio Buffer Audio Quality Slider Source Select Sound Devices Audio Quality slider Headset Microphone The setting for the Headset microphone The comment Muted indicates the device is muted by Windows Source 1 Select Sound Devices Headset Microphone Source 2 i2050 gt Configure Audio gt Headset Microphone Headset Speaker The setting for the Headset speaker Source 2 Select Sound Devices Headset Speaker Source 2 i2050 gt Configure Audio gt Headset Speaker Ringing Speaker The setting for the Ringer volume Source 3 Select Sound Devices Ringing Speaker Source 2 i2050 gt Configure Audio gt Ringing Speaker System Data All Users The System Data information applies to all users on the computer Many individual items can be overridden by a user To determine a value in use look first in the Current User Data table If no value is found look in the System Data table Table 12 System data Sheet 1 of 2 Data Description Software i2050 Software Phone version Version Source 1 About Version Source 2 Hardware ID Firmware Version Source 3 i2050 gt About Hardware ID Va
22. R OTHERWISE NORTEL S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER WHETHER ARISING IN CONTRACT ETC SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT In some jurisdictions you may have additional rights in which case some of the above may not apply to you Governing Law This License Agreement is governed by the laws of Ontario and the federal laws of Canada applicable therein The United Nations convention on Contracts for the International Sale of Goods 1s expressly excluded You agree that the Software shall not be shipped transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws restrictions or regulations Notice to United States Government End Users You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS Any use modification reproduction display release duplication or disclosure of this commercial computer software by the United States Government or its agencies 1s subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C F R Section 12 212 and Subsection 227 7202 3 or applicable subsequent regulations General Should any term of this License Agreement be declared void or unenfo
23. Select Sound Devices USB Headset Adapter Listener IP Trace About Use all addresses Port 5000 mC Use specific address Restore Defaults This screen identifies the IP addresses and ports where the 12050 Software Phone is listening for UNIStim traffic You can use this screen to override the port assignments when there is a conflicting application on the computer Table 8 Advanced Audio Attribute Description Use all addresses The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the computer for UNIStim traffic This is the normal mode of operation Port This value can require adjustment if another application on the computer is using the same port The two applications can co exist by moving the port or IP address to which the i2050 Software Phone is listening Use specific Using a specific address can be useful in cases where there is more than one Ethernet card and address an application conflict exists N0022555 01 Chapter 2 Installing the i2050 Software Phone 33 Trace Note This screen is intended for Nortel personnel only i2050 Software Phone Properties BED xl Dos Server Type Hardware ID Advanced Audio Communications Server Select Sound Devices USB Headset Adapter Listener IP Trace About Enable Trace Directory lee Gi El This screen can be used to record UNIStim traffic Note For
24. Specifications Native Audio format 16 bit linear 8 KHz over USB limited to 8 bit PCM logarithmic coding in hardware e OS Compatibility Windows 98 Windows 98SE Windows 2000 Windows ME Windows XP Power Source USB power provided from computer e Enumeration Enumerates as USB Composite Device and USB Audio Device e Channels Mandatory control channel for enumeration Bi directional isochronous channel for audio Electret Microphone Bias 3 V Maximum SPL Protection Limited in headset n Use Lamp Connector Isolated contact closure polarity insensitive N0022555 01 Chapter 2 Installing the i2050 Software Phone 17 Installing the USB Audio Headset 1 If you have a two piece headset cord connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened If you have a one piece headset cord go to the next step Connect the headset cord to the RJ9 jack or mini jack on the adaptor Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub The first time the headset adapter is plugged in there is a delay while the Windows operating system configures the device and locates appropriate driver software During the installation you can be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers After you have installed the USB headset adapter yo
25. TT 33 PIO ELIA REI ERR SEs We SAE eRe RE ee 34 Accessing the i2050 Software Phone help 35 Registering the i2050 Software Phone on Business Communications Manager 36 WOURSSNOOUING HIII HIII Sf Chapter 3 i2050 Software Phone interfaces 39 Primary User Irter fice cusa sess an gor arreda ria 40 system Way INSISTERE ERE ERI 44 Local Directory MAGS PEE ETT 46 Chapter 4 Nortel 12050 Diagnostic Utility 49 Starting the i2050 Diagnostic Ut ricrea 49 Starting the i2050 Diagnostic Tool using the Start menu 49 Starting the i2050 Diagnostic Tool using the command line 50 Viewing the diagnostic information 50 BO connection IIE uc cid ace add ae ea ee iaia ipa bdo do pesi 50 Session ORS osc irrar doshsdaeeieder pria 52 Curent User daid 15 0366 lt 2h44 035024304 HbSES EER bed qGa ee doe EG Bale BES des 52 System Data All URBIS ieri rieti serene 53 VOUT PPP EET 54 Updating the diagnostic information 0 200 e eee ee 54 Updating the diagnostic information manually 55 Configuring the i2050 Diagnostic Utility to automatically update the ejctess nehienrss MT gt ESATA ER 55 Saving the current diagnostic information to a file 55 Printing the diagnostic information ia lia ripe XR OR Aa 56 Changing the pri
26. an one External Lamp Indication option is enabled and active the external lamp shows the cadence of the option with highest precedence The precedence of the External Lamp Indication options from highest to lowest is Manual Override Headset Disconnect Active Call and then Message Waiting For example if there is a message waiting and an active call the cadence for Active Call is used for the external lamp Table 4 External Lamp Cadences Cadence Description On The external lamp is on solid Flash The external lamp cycles at the following rate 0 5 seconds on 0 5 seconds off Flicker The external lamp cycles at the following rate 1 625 seconds on 0 375 seconds off Blink The external lamp cycles at the following rate 0 5 seconds on 1 5 seconds off i2050 Software Phone Installation Guide 28 Chapter 2 Installing the i2050 Software Phone Server Type i2050 Software Phone Properties To select your server type 1 Select the option that matches the communications server you are using For example select BCM if you are using a Business Communications Manager system 2 ACD agents also must select the Enable Symposium option N0022555 01 Chapter 2 Installing the i2050 Software Phone 29 QoS x Communications Server Select Sound Devices USB Headset Adapter Listener IP Trace About QoS Server Type HardwarelD AdvancedAudio 802 1p C Off C On Automatic
27. ated international treaty provisions and b elements of the software including without limitation the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers Restrictions Neither concurrent use of the Software nor installation of the Software through a local area network is permitted without separate authorization from Nortel and the payment by you of any other license fees You shall not reverse engineer decompile disassemble or otherwise attempt to discover the source code of the Software except to the extend such prohibition is contrary to law You shall not modify adapt translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection You shall not rent lease sublicense or otherwise distribute the Software or derivative works thereof but you may transfer all your rights in the Software to another person or entity provided that you transfer this License Agreement and all copies of the Software in your possession Termination This license is effective upon your clicking the ACCEPT button and shall continue until terminated as hereinafter set forth If you don t ACCEPT these terms clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any lic
28. ceive audio stream The time indicates when the stream was Stream opened Codec selection frames per packet RTP RTCP ports RTP RTCP DiffServ and 802 1p values are reported here If there is a currently open receive stream this is indicated by the comment Active i2050 Software Phone Installation Guide 52 Chapter 4 Nortel i2050 Diagnostic Utility Table 9 Audio connection data Data Description Open Tx Stream Parameters for the last or current transmit audio stream The time indicates when the stream was opened Codec selection frames per packet RTP RTCP ports RTP RTCP DiffServ and 802 1p values are reported here If there is a currently open transmit stream this is indicated by the comment Active Session data The session data indicates when a session is started stopped and in some cases a detailed reason why the application is stopped The session data information applies to the current user of the 12050 Diagnostic Utility Table 10 Session data Data Description Session Start The current connection is indicated by the IP address of the current TPS Terminal Proxy Server The time indicates when the session was connected The previous 6 connection starts also are indicated by time stamps e Assign Terminal ID is a UNISTIM message that the i2050 Diagnostic Utility uses to indicate the start of the session Session End The last six or seven connection end times are indicat
29. controlled by the Ping Count field The Use DNS field controls whether the ping and trace route resolve addresses to hostnames using DNS this can cause the ping and trace route to run slower The ping and trace route results are displayed in the encapsulated text window These utilities can be used to verify network connectivity with the TPS round trip times for ping network nodes and hops between the PC and the TPS address You can save the output window to the diagnostic HTML file which you can then E mail to the support group Exiting the i2050 Diagnostic Utility To exit from the 12050 Diagnostic Utility 1 Onthe File menu click Exit N0022555 01
30. d transmitting data refer to Receive Stream and Transmit Stream Table 9 Audio connection data Data Description Stream Volume Volume of the audio stream indicated in percentage Alerting Volume Volume of the alerting tone indicated in percentage Audio Started Time the last or current audio connection started A currently active audio stream is indicated by the comment Active If there is no currently active audio stream this is indicated by the comment Last Connection Receive Stream Time the last or current audio receive stream connection started A currently connected audio Connected stream is indicated by the comment Connected If there is no currently connected receive stream this is indicated by the comment Last Connection Transmit Time the last or current audio transmit stream connection started A currently connected audio Stream stream is indicated by the comment Connected If there is no currently connected transmit stream Connected this is indicated by the comment Last Connection Receive Stream Number of packets and bytes of audio received during the last or current connection The time indicates the last time this was updated Updates occur every 1000 packets Disconnected Transmit Number of packets and bytes of audio transmitted during the last or current connection The time Stream indicates the last time this was updated Updates occur every 1000 packets Streams
31. dordra ade RR RE Ka ERROR ded RUN VN ARR Ro dea qd d 11 Chapter 1 IATIGGUGCHION sassi nirvana aa 13 Chapter 2 Installing the i2050 Software Phone 15 Hardware and software requirements 16 Minimum PO reguiremetts Gissi pEr ao asia 15 Supported Operating Systems 15 USB Audio ii qid a dpa Ed d p ag dob d Eq a EX pier 16 Installing the USB Audio Headset c cece tees 17 USE AA li ae o 17 Optional In Use indicator not provided with kit 17 Installing the i2050 Software Phone 18 To install using the i2050 Software Phone CD 18 To install using Business Communications Manager 18 Additional installation steps for Windows 2000 19 Communications Server configuration 21 i2050 Cantiguration UUD II LEE rei 22 Communications Server c Lul ii elia dae de eee ode e RP 23 Select Sound Devices iii IIIA KIA 24 USE Headset AJADA iii ERETTE 25 Eternal Lamp diego assale ra done dog oec trt pra 26 Server TYPE cau Sed caked eine La LIRA 28 OOS nici sche EEA RSI ASL DIETRO RT p Duct dedos 29 Hat carrier EE E edm eee 30 Advanced AUDIO iiliseicenecsemaRek paria ear 31 LEICA asia eat 32 i2050 Software Phone Installation Guide 4 Contents ARESE RE ORIO O
32. e 24 Chapter 2 Installing the i2050 Software Phone Select Sound Devices i2050 Software Phone Properties E x Dos Server Type Hardware ID Advanced Audio USB Headset Adapter Listener IP Trace About Communications Server Select Sound Devices r Select headset devices for making calls Headset Microphone EE Ke Pe Headset Speaker USB Audio Device x NS LEER OI LEER T ANTI L X y Mute 9 ors Dess Doe Prete Khaa ET RRN EOE aa D n r Select a speaker device for ringing and paging tones Ringing Speaker use Audio Device Audio Quality nsi dd Hber gll Less Delay A Higher Quality I use a modem to connect to the network Restore Defaults DK Cancel Apply Help tect too He Table 1 Select Sound Devices Apply to all users Attribute Description Headset Enables you to select the microphone used for making calls Microphone Select USB Audio Device Headset Speaker Allows you to select the speaker used for making calls Select USB Audio Device Ringing Speaker Allows you to select a different speaker as a ringing device If you select the computer speakers rather than on the headset you can hear the phone ringing when you remove your headset Audio Quality Allows you to adjust the internal buffering on the computer enabling you to compensate for computer performance If the audio is chop
33. e 31 Advanced Audio Note This screen is intended for expert users only i2050 Software Phone Properties E x Communications Server Select Sound Devices USB Headset Adapter Listener IP Tace About QoS Server Type Hardware ID Advanced Audio Use Communication Server values C Override Communcation Server values Jitter E zi frames Highwater Mark frames Early Packet Resync 500 milliseconds Late Packet Resync 500 milliseconds Restore Defaults q Cancel Apply Help You can use this screen to override the communications server defined values Note Changing the values on this screen should be considered a last resort if audio gt guality issues are encountered Table 7 Advanced Audio Attribute Description Use The i2050 Software Phone uses the values assigned by the communications server Communication This is the normal mode of operation Server values Override In very rare cases where audio quality is adversely affected by network performance for a few Communication users these values can achieve a workable balance of quality Server Values i2050 Software Phone Installation Guide 32 Chapter 2 Installing the i2050 Software Phone Listener IP Note This screen is intended for expert users only i2050 Software Phone Properties 7 E x QoS Server Type Hardware ID Advanced Audio Communications Server
34. ed in this column Server Switch indicates the session was ended when the TPS instructed the i2050 Software Phone to move to another server In some systems the i2050 Software Phone instructed to move to another server for load balancing reasons internalShutdown indicates the i2050 Software Phone reset on its own This can be due to the user exiting the application e Watchdog Expired indicates a loss of connectivity with the communications server e SoftReset and HardReset indicate the communications server has instructed the i2050 Software Phone to reset Reason The reason in more detail for the i2050 Software Phone shutdown such as Watchdog Expired Current User data The Current User data overrides the System data When a value is present in this table and replicated in the System Data table the value in use is the value for the current user of 12050 Diagnostic Utility When a value is unassigned here the value in use is the value that appears in the System data table N0022555 01 Chapter 4 Nortel i2050 Diagnostic Utility 53 The current user data information applies to the current user of the 12050 Diagnostic Utility Table 11 Current User data Data Description Current Skin The i2050 Software Phone skin selected by the user Source i2050 gt Select Skin Language The language selected by the user Selected Source i2050 gt Select Language Use 802 1p The indication of whether
35. ense fees paid Nortel may terminate this license automatically and without notice to you and require you to return or destroy the Software and all copies thereof if you are in breach of any term hereof In any event Article 2 Ownership of Software and Copies Article 3 Restrictions Article 5 Disclaimer or Warranty and Article 6 No Liability for Consequential Damages shall survive termination i2050 Software Phone Installation Guide 8 Nortel Networks Software License Agreement DISCLAIMER OF WARRANTY THE SOFTWARE IS PROVIDED ON AN AS IS BASIS NORTEL DISCLAIMS ALL REPRESENTATIONS WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT NORTEL DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE NO LIABILITY FOR CONSEQUENTIAL DAMAGES NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT CONSEQUENTIAL INCIDENTAL OR EXEMPLARY DAMAGES OR LOST DATA OR LOST PROFITS ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT INCLUDING FUNDAMENTAL BREACH TORT INCLUDING NEGLIGENCE O
36. ered trademark of Microsoft Corporation i2050 Software Phone Installation Guide 16 Chapter2 Installing the i2050 Software Phone USB Audio Kit Operation of the 12050 Software Phone requires the use of the Nortel USB Audio Kit The USB Audio Kit provides a high quality predictable audio interface that is highly optimized for telephony applications The USB Audio kit allows the 12050 Software Phone to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA 810 FCC part 68 and its international equivalents as well as the ADA requirements for the hearing impaired With the USB Audio kit the 12050 can achieve performance rivaling or surpassing that of hardware telephones The USB Audio Kit is fully compliant with version 1 1 of the USB Device Specification and Windows Plug amp Play specifications It is fully compatible with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition Windows Millennium and Windows XP No drivers or software are required for installation In the box e USB Headset Adapter e Installation Guide English and French USB cord Telephony grade mon aural headset Lower cordset with quick disconnect Connectors RJ 9 headset handset jack or mini jack depending on model Accessory jack for in use lamp not on all models e USB device jack
37. i2050 Software Phone Installation Guide Part No N0022555 01 08 April 2005 Copyright Nortel Networks Limited 2005 AII rights reserved All rights reserved 08 April 2005 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks Nortel Nortel Logo the Globemark and This is the way This is Nortel Design mark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners N0022555 01 Contents Nortel Networks Software License Agreement 7 PIA IAA 9 Symbols used in this guide AI IA R9 ni 9 PUOI DEI 5 5 ae eco es ean ee ears D T T TTE 9 Related PUGICSIONS corsia rai e 10 How 19 del IAA Kr Oe v ud X qon ds 10 USA and Canada Authorized Distributors 10 EMEA Europe Middle East Africa 10 CALA Caribbean amp Latin America 11 APAC ASIA PACHIC usua
38. ication that provides one click direct dialing access to a variety of directory types quick dial lists and incoming and outgoing call logs interfaces with TAPI applications such as Outlook and ACT e provides immediate answers to user questions through online help provides USB Audio Kit that has a controlled high quality audio environment This adapter provides provides predictable absolute audio levels uses standard Windows drivers i2050 Software Phone Installation Guide 14 Chapter 1 Introduction requires no additional software or drivers provides in use lamp connector provides user selectable ringing device to alert the user to incoming calls through speakers when the headset 1s not being worn e supports G 723 G 729 and G 711 codecs for a operation at a variety of network connection speeds The intuitiveness of the 12050 Software Phone interface is based on its similarity and compatibility with the ergonomics of the 12004 Internet Telephone and Windows based applications Training investment with the 12004 and network applications presented using the 12004 are directly portable to 12050 Software Phone use Moreover the 12050 Software Phone allows users to customize the interface to their own preferences for volume of speaker and microphone e type of receiver and speaker handset headset or hands free communication language of interface ringer device The 12050 Software
39. l tabs for system administrators N0022555 01 Chapter 2 Installing the i2050 Software Phone 23 Communications Server i2050 Software Phone Properties FN x Dos Server Type Hardware ID Advanced Audio USB Headset Adapter Listener IP Trace About Communications Server Select Sound Devices Obtain a server address automatically 1 C Use the following server address information IP Address Port 5000 Name Cancel Apply Help If your site uses DHCP 1 Select the Obtain server address automatically option Using DHCP is the default method of locating the Communications Server If DHCP is used no further configuration is required Note To use DHCP you need a DHCP server with communications server IP address values programmed as per the 12004 If you are not using DHCP 1 Select the Use the following server address information option 2 Enter the name of the communications server and then enter or select the port number Or Enter the IP address of the communications server and then enter or select the port number If you do not know the communications server name or IP address and port number ask your communications server administrator Note Using DHCP may not be appropriate for mobile users These users commonly want to connect to their office communications server rather than the local office Server i2050 Software Phone Installation Guid
40. lue saved on the Communications Server can be viewed on the i2050 Software Phone Services menu Source 1 Hardware ID Hardware ID Source 2 Services Set Info HWID Note On CSE 1000 and Meridian 1 switches the value displayed on the Service menu and the value displayed in the i2050 Diagnostic Utility are different The first two bytes 31 38 saved with the i2050 Software Phone are displayed in the Services menu as their ascii values 18 i2050 Software Phone Installation Guide 54 Chapter 4 Nortel i2050 Diagnostic Utility Table 12 System data Sheet 2 of 2 Data Description Local Address Source Listener IP Server IP address and port of the server If DHCP is being used it is indicated as such Server Type Source Server Type Trace Source Trace Current Skin Source i2050 gt Select Skin Language Source i2050 gt Select Language Selected Local Jitter Item present if the computer overrides the Communications Server assigned jitter values If this Settings item is not present the application is using Communication Server values Source Advanced Audio Override Communications Server values Use 802 1p Source QoS 802 1p use a modem to connect Slow connection indicates the check box is checked Fast Connection indicates the check box is cleared Source Select Sound Devices use a modem to connect to the network PC Audio Buffer Computer Audio Buffer Audio Q
41. nching the Primary User Interface Figure 8 System Tray Interface Exit And Log Off Exit Open Primary Interface Open also double click system tray icon Local Directory Launch Local Directory Macro Play Macros Call Log Redial Local Directory Lists Quick Dial Make Call Make Call I with dialog for ts Answer entering number P Hold Call Operations mas Release Line 1 Line state icons WASI Line 1 Programmed Lines selectable Line 1 el a ut ay BERO Bd 12 17PM Windows System Tray Lines labels i2050 icon image changes with call state Easy access to the Local Directory Quick Dial Redail and Caller lists is provided by fly out menus N0022555 01 Chapter 3 i2050 Software Phone interfaces 45 Figure 9 System Tray Interface Local Directory Quick Access x 3 X 83 A amp Mew Contact Properties Delete Find Contact Filter Call Contact Search for Last Name Last Name First Name Business Phone Extensio Bourseau Sylvie 5767377 Paddy 7588005 Gaux Eric 5467237 Hart George 5767288 ES Maloumian Helena 5767522 i E Turnbull Robert 7587425 Exit And Log Off Exit Open Local Directory Macro Call Log Local Reds Directory Bourseau Sylvie 5767377 Quick Dial Lists Cush Paddy 7588005 Make Call Gaux Eric 5467237 E Quick Dial List Hart George 5767288 ats Answer Maloumian Helena 5767522 Hold Turnbull Robert 7587425 Release L
42. ne 1 Start an MS DOS session 2 Move to the directory where the 12050 Diagnostic Utility is located If you do not know the directory where it is located use the Windows Find command to locate the 12050Diag exe file 3 Type i2050Diag and press Enter The 12050 Diagnostic Utility starts Viewing the diagnostic information The diagnostic information provided by the 12050 Diagnostic Utility is described in the following four sections Note If a source is shown the source indicates where you can view the value and modify it 1f possible e Ifyou can view the value from the 12050 Configuration Utility the 12050 Configuration Utility tab appears in bold and the field within that tab appears in italics e If you can view the value from the 12050 Software Phone interface i2050 gt appears in bold and the menu and field appear in italics Audio connection data The audio connection data information applies to the current user of the 12050 Diagnostic Utility For audio to be received and transmitted an RTP stream must be Open refer to Audio Started Receive Stream Closed Transmit Stream Closed e Started refer to Audio Started and Audio Stopped Connected to a transducer refer to Receive Stream Connected Transmit Stream Connected and Streams Disconnected N0022555 01 Chapter 4 Nortel i2050 Diagnostic Utility 51 Not muted refer to Mute Status and Current User Data s Headset Speaker Receiving an
43. ne interfaces 41 The i2050 s Enhanced Skin presents a small user interface that can be expanded by selecting various trays Retracted Tray Number Pad Tray Lines Tray Combo Tray Local Directory Quick Access Trays Figure 3 Retracted Tray The default presentation is with the operational trays retracted In this mode the user can operate most features available from the 12004 Calls can be answered or made by pressing the green off hook button In this mode the call server selects the line to answer or engage The user also can hang up hold retrieve from hold mute adjust volume and access network services such as voice mail Provides a graphic keypad to dial numbers on with a mouse In all tray selections numbers also can be dialed by using the computer keyboard Number Pad i2050 Software Phone Installation Guide 42 Chapter 3 i2050 Software Phone interfaces Figure 5 Lines Tray Line status icons Line labels from Up to 6 lines system programming Figure 6 Combo Tray 0 lt gt Zac 4 9 Number Pad Line labels from system programming Shows up to six lines or feature keys provisioned for the telephone by the communications server The status of each line is illustrated by a graphic icon idle ringing connected and so on The line is labeled based on its call manager provisioning information Note The line labels are specified in system programmi
44. ng by the system administrator Combines the Line Tray and the Number Pad tray at the expense of the removal of the line state icons N0022555 01 Chapter 3 i2050 Software Phone interfaces 43 Figure 7 Local Directory Quick Access Tray e The Local Directory maintains lists of quick dials redials and callers Ten of the items in these lists can be viewed and dialed directly from the Primary User Interface using Quick Access Trays 899 io Name lists stored in local directory Make call select line Make call default line Quick Redials Callers Local Dials List List Directory Within the Primary User Interface the computer keyboard provides hotkeys for one press access to common features answer Enter release F12 hold F5 e softkeys interactive keys F1 F4 e alphabetic keys map to numbers as per 12004 dialpad mapping e arrow keys map to navigation keys Alt V paste inserts data to the interface For example you can copy a phone number from Outlook and paste it into the 12050 Software Phone interface i2050 Software Phone Installation Guide 44 Chapter 3 i2050 Software Phone interfaces System Tray Interface Many of the 12050 Software Phone features are available from the System Tray Interface This interface enables you to operate the 12050 Software Phone without interrupting your workflow For example you can answer an incoming call from the system tray without lau
45. nter settings sissasexusdrikErRenk RR RR RR REOR RR 56 Sending an email with the diagnostic information 56 Opening an existing diagnostic file 56 Closing an existing diagnostic file 57 Displaying or hiding the Toolbar iis sse ree er ta bf Displaying or hiding the Status Bar iascececes cee a Rei 57 Accessing the i2050 Diagnostic Utility help 57 Accessing additional information 58 Exiting the i2050 Diagnostic Utility 58 N0022555 01 Figures Figure 1 Primary Interface with retractedtrays 40 Figure 2 Local Directory Quick Access 40 Figure c Reracted Way sorsi cr ra 41 Figues Number Pad Way WA na 41 Figlie CONOS I 2c en See eke pa i lia dr QU ica Sibi 42 Figure 8 Combo Tay sic FREE LELE Rei 42 Figure 7 Local Directory Quick Access Tray 43 Figure8 System Tray Interface ees 44 Figure 9 System Tray Interface Local Directory Quick Access 45 Figure 10 Directory MIA uus suas sachs x OR Ion ORBE pr x NOR UR CA Aa 47 Figure 11 Directory interface make acall 48 Figure 12 Directory interface linking to an external directory 48 i2050 Software Phone Installation Guide N00225
46. nyms This guide uses the following acronyms ACD Automatic Call Distribution DHCP Dynamic Host Control Protocol DNS Domain Name Service IP Internet Protocol LAN Local Area Network NIC Network Interface Card QoS Quality of Service TPS Terminal Proxy Server USB Universal Serial Bus WAN Wide Area Network i2050 Software Phone Installation Guide 10 Preface Related publications The following documents provide additional information about configuring and using IP telephones e Programming Operations Guide IP Telephony Configuration Guide Software Keycode Installation Guide After you have successfully installed the 12050 Software Phone you can access the 12050 Software Phone help system This help system describes how to use and configure the 12050 Software Phone How to get help If you do not see an appropriate number in this list go to www nortel com cs USA and Canada Authorized Distributors Technical Support GNTS GNPS Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortel com cs Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Free phone 00800 800
47. ocal Directory F t Line 1 a Line 1 a Line 1 5j ea EX eta Li q 11 49 AM System Tray i2050 icon i2050 Software Phone Installation Guide 46 Chapter 3 i2050 Software Phone interfaces Local Directory Interface The 12050 Software Phone Directory Interface allows the user to maintain a personal directory for placing calls The directory can be stored with the 12050 Software Phone itself by default in a local file named Directory mdb or linked to external directories Linking to LDAP Outlook Windows Address Book WAB and ACT directory types is supported Users can create modify and delete entries in the local directory and can copy entries from external directories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show for example people whose last name starts with B and who work for Nortel Ten items from each of the Quick Dial list Caller list ad Redial list also viewable from the Primary User Interface and the System Tray Interface The Quick Dial list is a shortcut to entries stored elsewhere in the local directory or in an external directory Callers list and Redial list are stored as lists within the directory storage file of the 12050 Software Phone Some communications servers do not provide caller identification to the 12050 Software Phone
48. py or broken move the slider toward Higher Quality use a modem to Select this option if you are using a low speed connection connect to the When you select this option the i2050 Software Phone reports to the communications server that network G729 and G723 are the supported codecs The communications server can select G711 later depending on its programming When you clear this option the i2050 Software Phone reports that it supports G711 G723 and G729A G729AB Not all servers support all codecs G711 requires high bandwidth G729 requires medium bandwidth G723 requires low bandwidth Apply to all users Users with administrator privileges as determined by Windows can apply selected audio settings to all users on this computer Note You can access also the Select Sound Device tab from i2050 Software Phone interface by clicking Configure Audio on the System menu or the File menu N0022555 01 Chapter 2 Installing the i2050 Software Phone 25 USB Headset Adapter Communications Server Select Sound Devices Dos Server Type External Lamp Indication Listener IP Trace About Hardware ID Advanced Audio USB Headset Adapter Version nk Headset Type GN Netcom DuraPlus Binaural Headset v Use backlight Configure Smart Functions Use this screen to configure your USB Headset Adapter Note You must select the Headset Type to ensure optimal headset performance
49. rceable such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement This License Agreement represents the entire agreement between Nortel and you concerning the Software and supersedes all prior understandings and agreements relating to the Software whether oral or written The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder shall not be deemed to be a waiver by Nortel as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you N0022555 01 Preface This guide describes how to install the Nortel 12050 Software Phone Review this guide before installing upgrading or modifying the 12050 Software Phone This guide also contains information regarding the Nortel USB Audio Kit This guide is intended for the person installing the 12050 Software Phone and assumes that the Communications Server is installed and initialized Symbols used in this guide This guide uses these symbols to draw your attention to important information Caution Caution Symbol Alerts you to conditions where you can damage the equipment Warning Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly Note Note Tip symbol gt Alerts you to important information Acro
50. tact entry and then right clicking and selecting which of the contact numbers to call or pressing the call function at the top of the directory window i2050 Software Phone Installation Guide 48 Chapter 3 i2050 Software Phone interfaces Figure 11 Directory interface make a call Make a call N E i2050 Software Phone Directory jaji File View Help IBS X sy B A New Contact Properties Delete Find Contact Filter Call Contact Man Search for Last Name da Last Name Business Phone Extensio amp Bourseau Sylvie 5767377 Local Directory z amp cush Paddy 7588005 Gaux Eric Seiwa E E Hart George Dial Business a Maloumian Helena Dial Home Redial List Ea Turnbull Robert Dial Mobile X Delete Callers List Customize View Properties QuekDise a Prop aa EI gt NUM 4 Ready Figure 12 Directory interface linking to an external directory E 050 Software Phone Directory File View Help x B 8 Mew Contact Properties Delete Find Contact Filter Gall Gontact Mai Search for Last Name m E Last Name First Name Business Phone Extens Bourseau Sylvie 5767377 i Cush Paddy 7588005 Gaux Eric 5467237 art George 5767288 TTT maloumian Helena 5767522 V Large Icons urnbull Robert 7587425 Small Icons Redial List Add New Group Insert Directory Properties OUR DTS Ki bi b CI at
51. ter 3 12050 Software Phone interfaces This chapter describes the following 12050 Software Phone interfaces e Primary User Interface which provides access to features and line appearances System Tray Interface which provides operation of the 12050 Software Phone from the Windows system tray Directory Interface which offers access to internal and external databases directory personal address book call logbook quick dial lists i2050 Software Phone Installation Guide 40 Chapter 3 i2050 Software Phone interfaces Primary User Interface The 12050 Software Phone Primary User Interface provides call control and access to other network services The display area and application buttons are mapped directly from the 12004 Internet Telephone Therefore knowledge of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface with retracted trays System Menu Message Waiting Minimize Exit Display area Interactive keys Copy 7 Mute Show Lines Volume control Quit Navigation keys Hold Answer Answer call Make call Release Trays Macros Information Help About Directory Inbox Outbox Services Switch Right See Figure 2 Figure 2 Local Directory Quick Access Switch Left Quick Redial Callers Local See Figure 1 Dials List List Directory N0022555 01 Chapter 3 i2050 Software Pho
52. the USB Audio Device during installation of the 12050 Software Phone There are two methods you can use to install the Software Phone The installation method you use depends on the type of Communications Server you have On a Business Communications Manager system you download the installation wizard from the Business Communications Manager system and run the wizard from your computer On all other Communications Servers you run the installation wizard from the 12050 Software Phone CD To install using the i2050 Software Phone CD 1 2 N Od a Exit any programs that are running Disable any anti virus programs that are running Insert the 12050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts go to step 6 If the install wizard does not start go to step 4 Double click the My Computer icon and then double click the CD icon Double click the Setup icon Follow the instructions on the display to complete the installation Run the i2050 Software Phone Configuration Tool to assign a server address and to configure audio peripherals You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Network gt i2050 Software Phone You can access the 12050 Software Phone Configuration Tool from the Windows Control Panel To install using Business Communications Manager 1 2 Exit any Windows programs that are running Start a browser session and connect to
53. to save this file and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click on the i2050QoSService exe file 12 Follow the instructions on the display to complete the installation The Nortel 12050 QoS Service is configured to start automatically as a Windows service so no further configuration is required for it Communications Server configuration After you have finished installing the 12050 Software Phone you must configure the Communications Server to recognize and accept calls to and from the 12050 Software Phone For information about how to configure your Communications Server refer to the documentation that came with your Communications Server i2050 Software Phone Installation Guide 22 Chapter 2 Installing the i2050 Software Phone 12050 Configuration Utility You configure the 12050 Software Phone using the configuration utility To start the configuration utility using the Control Panel 1 Click the Start button and then click Settings 2 Click Control Panel 3 Double click the i2050 Software Phone icon To start the configuration utility using the Start menu 1 Click the Start button and click Programs 2 Click Nortel Networks and click 12050 Software Phone 3 Click Configuration Tool The configuration utility has tabs for Communications Server e Select Sound Devices USB Headset Adapter e Server Type Additiona
54. u must use the 12050 Software Phone Configuration Utility to select USB Audio Device USB FAQ My computer doesn t have USB can I use an add on USB card The computer must have a USB connector The USB Headset has not been tested on USB add on or upgrade cards Performance or operation is not guaranteed of these cards I don t have enough USB ports available can I use a USB hub The USB Headset has been tested successfully behind a variety of USB hubs It is not practical to test on all of a but no issues have been uncovered on the ones that have been tested For best results use a powered hubs Optional In Use indicator not provided with kit A 2 5mm output jack is provided next to the USB connector for activation of a visual in use indicator such as the 1127P Desktop Visual Alerter from Algo Communication Products Ltd 604 454 3790 sales algosolutions com or equivalent Note Not all models of the USB Headset Adapter have the In Use Indicator output jack i2050 Software Phone Installation Guide 18 Chapter2 Installing the i2050 Software Phone Installing the i2050 Software Phone Note If you have previously installed a version of the 12050 Software Phone you must uninstall the old version through Add Remove Programs before installing this version Note Install the Nortel USB Audio Kit before installing the 12050 Software Phone By doing this you are presented with the option of using
55. uality Slider Source Select Sound Devices Audio Quality slider Headset Value typically reports No Value Assigned unless a user with administrator privileges checks the Microphone Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Headset Microphone Headset Value typically reports No Value Assigned unless a user with administrator privileges checks the Speaker Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Headset Speaker Ringing Value typically reports No Value Assigned unless a user with administrator privileges checks the Speaker Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Ringing Speaker Utility output This section contains the results saved from the ping and trace route dialog Utility output only appears if the results are saved Utility output is overwritten each time the utility dialog saves its data Updating the diagnostic information The diagnostic information that appears on the 12050 Diagnostic Utility is the information that is current when you start the 12050 Diagnostic Utility You can update the diagnostic information manually or you can configure the 12050 Diagnostic Utility to update the information automatically Note The options for updating the diagnostic information are not available when you view information from a file N0022555 01 Chapter
56. ware ID Note This screen is intended for expert users only i2050 Software Phone Properties E x Communications Server Select Sound Devices USB Headset Adapter LisenelP Trace About QoS Server Type Hardware ID Advanced Audio Hardware ID 31 38 00 06 56 82 83 53 66 00 Auto Create Firmware Version 1 10 0309 Restore Defaults Cancel Apply Help Table 6 Hardware ID Attribute Description Hardware ID Do not change the information in the first or last box in the Hardware ID field The middle box contains the MAC address for the Ethernet card installed in your computer The i2050 Software Phone uses the MAC address of the computer as its hardware ID You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client that hides the true MAC address For example Nortel Contivity Extranet Switch uses a single MAC address for all clients This can potentially cause connection issues with your communications server Auto Create Changes the MAC address that appears in the middle Hardware ID box If your computer has more than one Ethernet card and therefore more than one MAC address click the Auto Create button to cycle through the set of MAC addresses on your computer Firmware Version Shows the software version of the i2050 Software Phone N0022555 01 Chapter 2 Installing the i2050 Software Phon
57. y If Sam runs the 12050 Software Phone and later an administrator logs on and runs the 12050 Diagnostic Utility the diagnostics obtained are for the administrator not for Sam Note When you make changes to the 12050 Software Phone using the 12050 Configuration Utility or the 12050 Software Phone parameters the changes are reflected in 12050 Diagnostic Utility at the next refresh Normally the 12050 Software Phone does not pick up the values until the 12050 Software Phone has been stopped and re started A few settings are read on a per call basis but you cannot rely on this You can start the 12050 Diagnostic Utility using the Start menu or the command line Starting the i2050 Diagnostic Tool using the Start menu 1 Click the Start button and click Programs 2 Click Nortel Networks and click i2050 Software Phone i2050 Software Phone Installation Guide 50 Chapter 4 Nortel i2050 Diagnostic Utility 3 Click i2050 Diagnostic Utility Starting the i2050 Diagnostic Tool using the command line To start the 12050 Diagnostic Utility using a command line you must know MS DOS commands If you do not know MS DOS commands refer to the documentation that came with your computer Note If you have downloaded a new version of the 12050 Diagnostic Utility since installing the 12050 Software Phone you must use the command line to start the 12050 Diagnostic Utility To start the 12050 Diagnostic Utility using a command li

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