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Avaya i2050 Installation Guide

1. Or Enter the IP address of the communications server and then enter or select the port number If you do not know the communications server name or IP address and port number ask your communications server administrator Note Using DHCP may not be appropriate for mobile users These users commonly gt want to connect to their office communications server rather than the local office server i2050 Software Phone Installation Guide 22 Chapter 2 Installing the i2050 Software Phone Select Sound Devices 7050 Software Phone Properties E EI Hardware ID Advanced Audio Listener IF Trace About Communications Server Select Sound Devices Server Type Select headset devices for making calls Headset Microphone USE Audio Device Headset Speaker USE Audio Device Select a speaker device for ringing and paging tones Ringing Speaker Neomi agic Audio WOM Audio Quality Less Delay Higher Quality T use a modem to connect to the network Restore Defaults Apply to all users Cancel Apply Help Table 1 Select Sound Devices Attribute esere Headset Allows you to select the microphone used for making calls Microphone Select USB Audio Device Headset Speaker Allows you to select the speaker used for making calls Select USB Audio Device Ringing Speaker Allows you to select a different speaker as a ringing device If you select the computer speakers rather than on the headset you
2. Configuration Utility to select USB Audio Device USB FAQ My computer doesn t have USB can I use an add on USB card The computer must have a USB connector The USB Headset has not been tested on USB add on or upgrade cards Performance or operation is not guaranteed of these cards I don t have enough USB ports available can I use a USB hub The USB Headset has been tested successfully behind a variety of USB hubs It is not practical to test on all of them but no issues have been uncovered on the ones that have been tested For best results use a powered hubs Optional In Use Indicator not provided with kit A 2 5mm output jack is provided next to the USB connector for activation of a visual in use indicator such as the 1127P Desktop Visual Alerter from Algo Communication Products Ltd 604 454 3790 sales algosolutions com or equivalent i2050 Software Phone Installation Guide 16 Chapter 2 Installing the i2050 Software Phone Installing the 12050 Software Phone Note If you have previously installed a version of the 12050 Software Phone you must uninstall the old version via Add Remove Programs before installing this version Note Install the Nortel Networks USB Audio Kit before installing the 12050 Software Phone By doing this you will be presented with the option of using the USB Audio Device during installation of the 12050 Software Phone There are two methods you can use to install the Software Phone
3. 9 headset handset jack e Accessory Jack for in use lamp e USB device Jack Specifications e Native Audio format 16 bit linear 8 KHz over USB limited to 8 bit PCM logarithmic coding in hardware e OS Compatibility Windows 98 Windows 98SE Windows 2000 Windows ME e Power Source USB power provided from computer e Enumeration Enumerates as USB Composite Device and USB Audio Device e Channels Mandatory control channel for enumeration Bi directional isochronous channel for audio e Electret Microphone Bias 3 V e Maximum SPL Protection limited in headset e In Use Lamp Connector Isolated contact closure polarity insensitive P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 15 Installing the USB Audio Headset 1 Connect the coiled lower cord to the headset cord with the Quick Disconnect connector Ensure the Quick Disconnect is securely fastened Connect the headset cord to the RJ9 jack on the adaptor Connect the USB cable to the headset adaptor and to one of the USB jacks on the back of your PC or USB hub The first time the headset adapter is plugged in there will be a delay while the Windows operating system configures the device and locates appropriate driver software During the installation you may be prompted to supply the original Windows CD ROM so that the Windows operating system can locate drivers After you have installed the USB headset adapter you must use the 12050 Software Phone
4. Directory File View Help x g a New Contact Properties Delete Find Contact Filter Call Contact Main Search for Last Mame Ra Last Mame First Mame Business Phone Extensio z Bourseau Sylvie TTET Local Directory IERE Paddy 7588005 ee A Hart George Dial Business a Maloumian Helena Dial Home Redial List Turnbull Robert Dial Mobile x Delete Customize View Properties Callers List Quick Dials 4 Ready Figure 12 Directory interface linking to an external directory Gy 7050 Software Phone Directory File View Help New Contact Properties Delete Find Contact Filter Call ontact Man Search for Last Name Po pa E Last Name First Name Business Phone Extens Bourseau Sylvie 5767377 Redial List Cush Paddy 7588005 34 Eric ote e257 Add New Group art George ai 200 TTT lou Helena 5767522 Large Icons urnbull Robert 7567425 Small Icons Insert Directory Properties SLE Ls a k H 4 STI a 1 Right click on the shortcut bar 2 Select Insert Directory P0988431 Issue 03 43 Chapter 4 Nortel Networks 12050 Diagnostic Utility The Nortel Networks 12050 Diagnostic Utility is intended for use by groups that provide support for the Nortel Networks 12050 Software Phone This utility provides diagnostic information about e the 12050 configuration e the current or last session and call You can display this diagno
5. The 12050 Diagnostic Utility Toolbar provides one click access to several 12050 Diagnostic Utility options To hide or display the Toolbar 1 On the View menu click Toolbar When a check mark appears beside the Toolbar menu option the Toolbar appears on the 12050 Diagnostic Utility display Displaying or hiding the Status Bar The Status Bar displays information about the current status of the 12050 Diagnostic Utility To hide or display the Status Bar 1 On the View menu click Status Bar When a check mark appears beside the Status Bar menu option the Status Bar appears on the 12050 Diagnostic Utility display Accessing the i2050 Diagnostic Utility help To access the 12050 Diagnostic Utility help 1 On the Help menu click Documentation i2050 Software Phone Installation Guide 52 Chapter 4 Nortel Networks i2050 Diagnostic Utility Accessing additional information To access additional information about the 12050 Diagnostic Utility 1 On the Help menu click About The About window appears The About window displays information about the 12050 Diagnostic Utility such as the version number From this window you can also access two Microsoft Windows diagnostic utilities by clicking the buttons on the window These buttons are described in the following table Table 10 Microsoft Windows Utilities n eee ____ System Info Click this button to launch the Microsoft Windows System Information utility The Microsoft Window
6. resident directory capabilities The 12050 Software Phone presents the following benefits e offers the rich set of telephony services of Nortel Networks IP communications servers such as Meridian 1 CSE 1000 Business Communications Manager Centrex and SL 100 e offers the universality of a Windows based application Windows 2000 Windows 98 e encapsulates the operation of the 12004 providing all 12004 functionality in a familiar interface wrapper As per the 12004 the 12050 Software Phone provides Quality of Service QoS and authentication automatic detection of call server location using DHCP features and services are provided by the network such as call features calling line identification and voice mail e reduces the set of wires required to the desktop by eliminating the need for separate computer and telephone wires e presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays that provide a smaller interface with full operational capabilities for a single line viewable line status 10item lists for quick dial and call log access from both the main and system tray interface allows users to customize the interface and directories has a multilingual interface provides programmable macro functions for programming lengthy dialing patterns hotkeys map the computer keyboard to application button
7. system To register your 12050 Software Phone on a Business Communications Manager system Start the 12050 Software Phone 2 Ifa password prompt appears on the 12050 Software Phone display enter the registration password and press the OK soft key If you do not know the registration password contact your system administrator 3 IfaDN prompt appears on the 12050 Software Phone display enter the DN you want assigned to this telephone and press the OK soft key After the registration is complete you do not need to go through the registration steps described above unless you deregister the terminal If the 12050 Software Phone cannot register or cannot find the communications server refer to the IP Telephony Configuration Guide for more information about registering IP telephones i2050 Software Phone Installation Guide 32 Chapter 2 Installing the i2050 Software Phone Troubleshooting Application fails to install Symptom During installation the following error message appears e Error 1931 The Windows Installer service cannot update the system file lt filename gt Description You are trying to install 12050 Software Phone on an outdated version of the Operating system Action To fix the problem you may have to upgrade your operating system Check the Hardware and Software Requirements section of this document for the information on supported operating system releases P0988431 Issue 03 33 Chapter 3 i2050 Softwa
8. 2050 Software Phone does not pickup the values until the 12050 Software Phone has been stopped and re started A few settings are read on a per call basis but you should not rely on this You can start the 12050 Diagnostic Utility using the Start menu or the command line Starting the i2050 Diagnostic Tool using the Start menu 1 Click the Start button and click Programs 2 Click Nortel Networks and click i2050 Software Phone 3 Click i2050 Diagnostic Utility i2050 Software Phone Installation Guide 44 Chapter 4 Nortel Networks i2050 Diagnostic Utility Starting the i2050 Diagnostic Tool using the command line To start the 12050 Diagnostic Utility using a command line you need to know MS DOS commands If you do not know MS DOS commands refer to the documentation that came with your computer Note If you have downloaded a new version of the 12050 Diagnostic Utility since installing the 12050 Software Phone you must use the command line to start the 12050 Diagnostic Utility To start the 12050 Diagnostic Utility using a command line Start an MS DOS session 2 Move to the directory where the 12050 Diagnostic Utility is located If you do not know the directory where it is located use the Windows Find command to locate the 12050Diag exe file 3 Type i2050Diag and press Enter The 12050 Diagnostic Utility starts Viewing the diagnostic information The diagnostic information provided by the 12050 Diagnostic Utility is descri
9. 50 QoS Service is installed as part of the 12050 Software Phone installation If you do not have administrator privileges then an administrator must install the Nortel Networks 12050 QoS Service for you using a separate installation The administrator should install the Nortel Networks 12050 QoS Service after both the Windows QoS Packet Scheduler and the 12050 Software Phone have been installed Installing the Nortel Networks i2050 QoS Service using the i2050 Software Phone CD 1 2 3 4 5 6 Exit any programs that are running Disable any anti virus programs that are running Insert the 12050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts exit from the install wizard Use Windows Explorer to navigate to the QoS directory on the CD Double click on the Setup icon in this directory Follow the instructions on the display to complete the installation The Nortel Networks 12050 QoS Service is configured to start automatically as a Windows service so no further configuration 1s required for it P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 19 Installing the Nortel Networks i2050 QoS Service using the Business Communications Manager 1 Exit any programs that are running 2 Disable any anti virus programs that are running 3 Launch your web browser 4 Inthe URL address field type the Business Communications Manager IP address including the port number 6800 For examp
10. Cancel Apply Help To select your server type 1 Select the option that matches the communications server you are using For example select BCM if you are using a Business Communications Manager system 2 ACD agents should also select the Enable Symposium option i2050 Software Phone Installation Guide 24 Chapter 2 Installing the i2050 Software Phone QoS Use this screen to enable Quality of Service QoS support on the 12050 Software Phone Table 2 Quality of Service QoS Mita des Select this option to turn 802 1 QoS on When you select this option and the QoS Service is installed and running the i2050 Software Phone adds 802 1q to the i2050 Software Phone packets It will also assign 802 1p as per the Communications Server definition default 6 Select this option to turn 802 1 QoS off When you select this option the i2050 Software Phone does not add 802 1q to the i2050 Software Phone packets regardless of whether the QoS Server is present Automatic Select this option if you want the i2050 Software Phone to decide if the 802 1 QoS is used detection When you select this option the i2050 Software Phone will attempt to connect with 802 1q added to the packets If the attempt is successful then the i2050 Software Phone will use 802 1q for the call If the attempt fails there is a timeout after approximately 1 second the i2050 Software Phone will attempt to connect again without adding 802 1q to the packet
11. D ON AN AS IS BASIS NORTEL DISCLAIMS ALL REPRESENTATIONS WARRANTIES AND CONDITIONS RELATING TO THE SOFTWARE INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT NORTEL DOES NOT WARRANT GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF CORRECTNESS ACCURACY RELIABILITY CURRENTNESS OR OTHERWISE NO LIABILITY FOR CONSEQUENTIAL DAMAGES NEITHER NORTEL NOR ANY OF ITS AGENTS OR SUPPLIERS SHALL BE LIABLE FOR ANY INDIRECT CONSEQUENTIAL INCIDENTAL OR EXEMPLARY DAMAGES OR LOST DATA OR LOST PROFITS ARISING FROM THE SOFTWARE OR THIS LICENSE AGREEMENT EVEN IF NORTEL OR SUCH AGENT OR SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES AND WHETHER ANY SUCH DAMAGE ARISES OUT OF CONTRACT INCLUDING FUNDAMENTAL BREACH TORT INCLUDING NEGLIGENCE OR OTHERWISE NORTEL S ENTIRE LIABILITY FOR ANY CLAIM OR LOSS DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER WHETHER ARISING IN CONTRACT ETC SHALL IN NO EVENT EXCEED THE PRICE PAID BY YOU UNDER THIS LICENSE AGREEMENT In some jurisdictions you may have additional rights in which case some of the above may not apply to you Governing Law This License Agreement is governed by the laws of Ontario and the federal laws of Canada applicable therein The United Nations convention on Contracts for the International Sale of Goods is expressly excluded You ag
12. Part No P0988431 Issue 03 Nortel Networks 12050 Software Phone Installation Guide RTEL NETWORKS Copyright 2001 Nortel Networks All rights reserved October 5 2001 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0988431 Issue 03 Contents Nortel Networks Software License Agreement 7 Preface 9 Symbols used in this guide 9 Acronyms 9 Related publications 10 How to get help 10 Chapter 1 Introduction 11 Chapter 2 Installing the i2050 Software Phone 13 Hardware and software requirements 13 Minimum PC requirements 13 Supported Operating Systems 13 USB Audio Kit 14 In the box 14 Connectors 14 Specifications 14 Installing the USB Audio Headset 15 USB FAQ 15 Optional In Use Indicator not provided with kit 15 Installing the i2050 Software Phone 16 To install using the i2050 Software Phone CD 16
13. Print Setup 2 Change the printer settings and then click the OK button Sending an email with the diagnostic information You send an email message that contains the diagnostic information you are viewing 1 On the File menu click Send The diagnostic information you are viewing is saved to as an HTML file A send email message window then opens with the HTML file as an attachment 2 Enter the email address of the person to which you want to send the diagnostic information and then send the message Opening an existing diagnostic file You can use the 12050 Diagnostic Utility to view a diagnostic information file that you created earlier or was sent from another user Note When you are viewing a existing diagnostic file the Refresh options on the toolbar and in the View menu are disabled To open an existing diagnostic file 1 On the File menu click Open Or Click the Open button on the Toolbar Move to the folder where the diagnostic file is stored Click the file you want to open and then click the Open button Closing an existing diagnostic file When you are finished viewing a diagnostic file you can close that file Note When you close the diagnostic file the Refresh options on the toolbar and in the gt View menu are enabled To close an existing diagnostic file 1 On the File menu click Close P0988431 Issue 03 Chapter 4 Nortel Networks i2050 Diagnostic Utility 51 Displaying or hiding the Toolbar
14. The installation method you use depends on the type of Communications Server you have e Ona Business Communications Manager system you download the installation wizard from the Business Communications Manager system and run the wizard from your computer e Onallother Communications Servers you run the installation wizard from the 12050 Software Phone CD To install using the i2050 Software Phone CD Exit any programs that are running Disable any anti virus programs that are running Insert the 12050 Software Phone CD into the CD ROM drive of your computer If the install wizard starts go to step 6 If the install wizard does not start go to step 4 Double click the My Computer icon and then double click the CD icon Double click the Setup icon Follow the instructions on the display to complete the installation N O di A Run the 12050 Software Phone Configuration Tool to assign a server address and to configure audio peripherals You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Network gt 12050 Software Phone You can access the 12050 Software Phone Configuration Tool from the Windows Control Panel To install using Business Communications Manager 1 Exit any programs that are running 2 Disable any anti virus programs that are running 3 Launch your web browser P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 17 4 Inthe URL address field type the Busines
15. To install using Business Communications Manager 16 Additional installation steps for Windows 2000 17 Installing the Windows QoS Packet Scheduler 18 Installing the Nortel Networks i2050 QoS Service 18 Communications Server configuration 19 i2050 Configuration Utility 20 Communications Server 21 Select Sound Devices 22 Server Type 23 QoS 24 Hardware ID 25 Advanced Audio 26 Listener IP 27 Trace 28 About 29 Accessing the i2050 Software Phone help 30 i2050 Software Phone Installation Guide Registering the i2050 Software Phone on Business Communications Manager Troubleshooting Application fails to install Chapter 3 i2050 Software Phone interfaces Primary User Interface System Tray Interface Local Directory Interface Chapter 4 Nortel Networks i2050 Diagnostic Utility Starting the i2050 Diagnostic Utility Starting the i2050 Diagnostic Tool using the Start menu Starting the i2050 Diagnostic Tool using the command line Viewing the diagnostic information Audio connection data session data Current User data system Data All Users Utility Output Updating the diagnostic information Updating the diagnostic information manually Configuring the i2050 Diagnostic Utility to automatically update the diagnostic information Saving the current diagnostic information to a file Printing the diagnostic information Changing the printer settings Sending an email with the diagnostic information Opening an existing diagnostic file Closing an exis
16. Utility To exit from the 12050 Diagnostic Utility 1 On the File menu click Exit P0988431 Issue 03
17. agnostic information you need to set the interval for refresh and turn on the Auto Refresh option 1 2 On the View menu click Set Refresh Interval Enter the number of minutes that the 12050 Diagnostic Utility waits between updating the diagnostic information Click the OK button On the View menu click Auto Refresh Or Click the Auto Refresh button on the Toolbar The 12050 Diagnostic Utility updates the diagnostic information at the frequency you specified for the Set Refresh Interval Saving the current diagnostic information to a file You can save the diagnostic information you are viewing to a file You can then view this file later using a web browser or the 12050 Diagnostic Utility or you can send it to your 12050 Software Phone support personnel To save the current diagnostic information to a file 1 On the File menu click Save as Or Click the Save button on the Toolbar Move to the directory to which you want to save the diagnostic file Enter a file name and click Save Printing the diagnostic information You can print the diagnostic information you are viewing To print the diagnostic information 1 On the File menu click Print Or Click the Print button on the Toolbar i2050 Software Phone Installation Guide 50 Chapter 4 Nortel Networks i2050 Diagnostic Utility Changing the printer settings You can modify printer selection or change the printer setup 1 On the File menu click
18. apter 4 Nortel Networks i2050 Diagnostic Utility 47 Table 8 Current User data be eee _______ Headset The setting for the Headset microphone The comment Muted indicates the device is muted by Microphone Windows Source 1 Select Sound Devices Headset Microphone Source 2 i2050 gt Configure Audio gt Headset Microphone Headset Speaker The setting for the Headset speaker Source 2 Select Sound Devices Headset Speaker Source 2 12050 gt Configure Audio gt Headset Speaker Ringing Speaker The setting for the Ringer volume Source 3 Select Sound Devices Ringing Speaker Source 2 i2050 gt Configure Audio gt Ringing Speaker System Data All Users The System Data information applies to all users on the computer Many individual items can be overridden by a user To determine a value in use look first in the Current User Data table If no value is there then look in the System Data table Table 9 System data Ce ______ _ lt The i2050 Software Phone version Source 1 About Version Source 2 Hardware ID Firmware Version Source 3 i2050 gt About Hardware ID The value saved on the Communications Server can be viewed on the i2050 Software Phone s Services menu Source 1 Hardware ID Hardware ID Source 2 Services Set Info HWID Note On CSE 1000 and Meridian 1 switches the value displayed on the Service menu and the value displayed in the i2050 Diagnostic Utility is slightly different The first two byt
19. bed in the following four sections Note If a source is shown the source indicates where you can view the value and modify it if possible e If you can view the value from the 12050 Configuration Utility the 12050 Configuration Utility tab appears in bold and the field within that tab appears in italics e If you can view the value from the 12050 Software Phone interface i2050 gt appears in bold and the menu and field appears in italics Audio connection data The audio connection data information applies to the current user of the 12050 Diagnostic Utility For audio to be received and transmitted an RTP stream must be e Open refer to Audio Started Receive Stream Closed Transmit Stream Closed e Started refer to Audio Started and Audio Stopped e Connected to a transducer refer to Receive Stream Connected Transmit Stream Connected and Streams Disconnected e Not muted refer to Mute Status and Current User Data s Headset Speaker e Receiving and transmitting data refer to Receive Stream and Transmit Stream P0988431 Issue 03 Chapter 4 Nortel Networks i2050 Diagnostic Utility 45 Table 6 Audio connection data Stream Volume Alerting Volume Audio Started Receive Stream Connected Transmit Stream Connected Receive Stream Transmit Stream Streams Disconnected Receive Stream Closed Transmit Stream Closed Audio Stopped Mute Status Current 802 1p Requires NIC Support Jitter Ope
20. can hear the phone ringing when you have taken the headset off Audio Quality Allows you to adjust the internal buffering on the computer This allows you to compensate for computer performance If the audio is choppy or broken move the slider toward Higher Quality use a modem to Select this option if you are using a low speed connection connect to the When you select this option the i2050 Software Phone reports to the communications server that network G729 and G723 are the supported codecs The communications server may select G711 later depending upon its programming When you clear this option the i2050 Software Phone reports that it supports G711 G723 and G729A G729AB Not all servers support all codecs G711 requires high bandwidth G729 requires medium bandwidth G723 requires low bandwidth Apply to all users Users with administrator privileges as determined by Windows can apply selected audio settings to all users on this computer Note You can also access the Select Sound Device tab from 12050 Software Phone interface by clicking Configure Audio on the System menu or the File menu P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 23 Server Type 7050 Software Phone Properties bi o x Hardware ID Advanced Audio Listener IF Trace About Communications Server Select Sound Devices Server Type Meridian 1 Centres C CSE1000 SL 100 C CSEGSDO Enable O Symposium
21. elephony Configuration Guide e Software Keycode Installation Guide After you have successfully installed the 12050 Software Phone you can access the 12050 Software Phone help system This help system describes how to use and configure the 12050 Software Phone How to get help e USA and Canada Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support enter ERC 338 Website http www nortelnetworks com support email naitas nortelnetworks com Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 e EMEA Europe Middle East Africa Technical Support CTAS Telephone 00800 800 89009 Fax 44 191 555 7980 email emeahelp nortelnetworks com e CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 email csrmgmt nortelnetworks com e APAC Asia Pacific Technical Support CTAS Telephone 61 388664627 Fax 61 388664644 email asia_support nortelnetworks com P0988431 Issue 03 11 Chapter 1 Introduction The 12050 Software Phone is a Voice over IP application that allows people to communicate over the LAN and WAN from their computers It combines the rich set of classic telephony services of Nortel Networks IP communications servers along with computer
22. eported here If there is a currently open receive stream this is indicated by the comment Active The parameters for the last or current transmit audio stream The time indicates when the stream was opened Codec selection frames per packet RTP RTCP ports RTP RTCP DiffServ and 802 1p values are reported here If there is a currently open transmit stream this is indicated by the comment Active i2050 Software Phone Installation Guide 46 Chapter 4 Nortel Networks i2050 Diagnostic Utility Session data The session data indicates when a session is started stopped and in some cases a detailed reason why the application was stopped The session data information applies to the current user of the 12050 Diagnostic Utility Table 7 Session data e e ____ _ a a a erre Session Start The current connection is indicated by the IP address of the current TPS Terminal Proxy Server The time indicates when the session was connected The previous 6 connection starts are also indicated by time stamps e Assign Terminal ID is a UNISTIM message that the i2050 Diagnostic Utility uses to indicate the start of the session Session End The last 6 or 7 connection end times are indicated in this column Server Switch indicates the session was ended when the TPS instructed the i2050 Software Phone to move to another server In some systems this is done for load balancing reasons internalShutdown indicates the i2050 Software Phone reset on it
23. ept to the extend such prohibition is contrary to law You shall not modify adapt translate or create derivative works based on the Software except as necessary for you to operate the Software on a computer of your selection You shall not rent lease sublicense or otherwise distribute the Software or derivative works thereof but you may transfer all your rights in the Software to another person or entity provided that you transfer this License Agreement and all copies of the Software in your possession Termination This license is effective upon your clicking the ACCEPT button and shall continue until terminated as hereinafter set forth If you don t ACCEPT these terms clicking the CANCEL button will signify your rejection of this Agreement and the rights granted herein If you choose to cancel this Agreement you may return this product to the place of purchase to receive a refund of any license fees paid Nortel may terminate this license automatically and without notice to you and require you to return or destroy the Software and all copies thereof if you are in breach of any term hereof In any event Article 2 Ownership of Software and Copies Article 3 Restrictions Article 5 Disclaimer or Warranty and Article 6 No Liability for Consequential Damages shall survive termination i2050 Software Phone Installation Guide 8 Nortel Networks Software License Agreement DISCLAIMER OF WARRANTY THE SOFTWARE IS PROVIDE
24. er interface which can be expanded by selecting various trays Retracted Tray Number Pad Tray Lines Tray Combo Tray Local Directory Quick Access Trays Figure 3 Retracted Tray Number Pad The default presentation is with the operational trays retracted In this mode the user can operate most features available from the 12004 Calls can be answered or made by pressing the green off hook button In this mode the call server will select the line to answer or engage The user can also hang up hold retrieve from hold mute adjust volume and access network services such as voice mail Provides a graphic keypad to dial numbers on with a mouse In all tray selections numbers can also be dialed by using the computer keyboard i2050 Software Phone Installation Guide 36 Chapter 3 i2050 Software Phone interfaces Figure 5 Lines Tray e Shows up to six lines or feature keys provisioned for the telephone by the communications server The status of each line is illustrated by a graphic icon idle ringing connected etc The line is labeled based on its call manager provisioning information e Note The line labels are specified in system programming by the System Administrator Line status icons Line labels from Up to 6 lines system programming Figure 6 Combo Tray e Combines the Line Tray and the Number Pad tray at the expense of the removal of the line state icons Number Pad Line
25. es 31 38 saved with the i2050 Software Phone are displayed in the Services menu as their ascii values 18 Language Source i2050 gt Select Language Selected Local Jitter If the computer is overriding the Communications Server assigned jitter values this is indicated by Settings the presence of this item If this item is not present the application is Using Communication Server values Source Advanced Audio Override Communications Server values Use 802 1p Source QoS 802 1p i2050 Software Phone Installation Guide 48 Chapter 4 Nortel Networks i2050 Diagnostic Utility Table 9 System data dee ese __________________ m __ use amodem_ Slow connection indicates the check box is checked Fast Connection indicates the check box is to connect cleared Source Select Sound Devices use a modem to connect to the network PC Audio Buffer Computer Audio Buffer Audio Quality Slider Source Select Sound Devices Audio Quality slider Headset This value will typically report No Value Assigned unless a user with administrator privileges has Microphone checked the Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Headset Microphone Headset This value will typically report No Value Assigned unless a user with administrator privileges has Speaker checked the Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Headset Speaker Ringing Th
26. ing on the mute button This indication is controlled by the Terminal Proxy Server TPS The TPS uses different messages to control the state of the mute button and the actual mute condition of the audio It is possible that these two values can get out of sync The Mute status value here indicates the mute status of the audio stream as opposed to the button status A second mute control exists It is shown in the Current User Data section under Headset Microphone Source Mute status of the audio stream Indicates if the i2050 Software Phone believes it is sending 802 1p on or not off This may or may not be true depending upon whether the NIC Network Interface Card actually supports 802 1p If the NIC does not support 802 1p an on indication here does not mean the computer is actually sending 802 1p The jitter parameters used for the last or current call The time of the last jitter update is indicated If the computer is overriding the Communications Server assigned jitter values Advanced Audio Override Communications Server values this is indicated in the System Data section under Local Jitter Settings Source 1 Advanced Audio Use Communications Server values Source 2 Advanced Audio Override Communications Server values The parameters for the last or current receive audio stream The time indicates when the stream was opened Codec selection frames per packet RTP RTCP ports RTP RTCP DiffServ and 802 1p values are r
27. ion utility using the Control Panel 1 Click the Start button and then click Settings 2 Click Control Panel 3 Double click the i2050 Software Phone icon To start the configuration utility using the Start menu 1 Click the Start button and click Programs 2 Click Nortel Networks and click i2050 Software Phone 3 Click Configuration Tool The configuration utility has tabs for e Communications Server e Select Sound Devices e Server Type e Additional tabs for system administrators P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 21 Communications Server 27050 Software Phone Properties a vw x Hardware ID Advanced Audio Listener IF Trace About Communications Server Select Sound Devices Server Type Obtain a server address automatically f Use the following server address information PaAddres 4 J TI 66 Fort Fono Name Cancel Apply Help If your site uses DHCP 1 Select the Obtain server address automatically option Using DHCP 1s the default method of locating the Communications Server If DHCP is used no further configuration is required Note To use DHCP you need a DHCP server with communications server IP address values programmed as per the 12004 If you are not using DHCP 1 Select the Use the following server address information option 2 Enter the name of the communications server and then enter or select the port number
28. is value will typically report No Value Assigned unless a user with administrator privileges has Speaker checked the Apply to all users check box on the Select Sound Devices tab Source Select Sound Devices Ringing Speaker Utility Output This section contains the results saved from the ping and trace route dialog It only appears if the results have been saved It is overwritten each time the utility dialog saves its data Updating the diagnostic information The diagnostic information that appears on the 12050 Diagnostic Utility is the information that was current when you started the 12050 Diagnostic Utility You can update the diagnostic information manually or you can configure the 12050 Diagnostic Utility to update the information automatically Note The options for updating the diagnostic information are not available when you are viewing information from a file Updating the diagnostic information manually To update the diagnostic information to reflect any changes that occurred since you started the 12050 Diagnostic Utility 1 Onthe View menu click Refresh Or Click the Refresh button on the Toolbar The diagnostic information 1s updated to reflect the most current information P0988431 Issue 03 Chapter 4 Nortel Networks i2050 Diagnostic Utility 49 Configuring the i2050 Diagnostic Utility to automatically update the diagnostic information To configure the 12050 Diagnostic Utility to automatically update the di
29. l as to subsequent enforcement of rights or subsequent actions in the event of future breaches by you P0988431 Issue 03 Preface This guide describes how to install the Nortel Networks 12050 Software Phone Review this guide before installing upgrading or modifying the 12050 Software Phone This guide also contains information regarding the Nortel Networks USB Audio Kit This guide is intended for the person installing the 12050 Software Phone and assumes that the Communications Server is installed and initialized Symbols used in this guide This guide uses these symbols to draw your attention to important information A Caution Caution Symbol Alerts you to conditions where you can damage the equipment Warning Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly Note Note Tip symbol Alerts you to important information Acronyms This guide uses the following acronyms ACD DHCP DNS IP LAN NIC QoS TPS USB WAN Automatic Call Distribution Dynamic Host Control Protocol Domain Name Service Internet Protocol Local Area Network Network Interface Card Quality of Service Terminal Proxy Server Universal Serial Bus Wide Area Network i2050 Software Phone Installation Guide 10 Preface Related publications The following documents provide additional information about configuring and using IP telephones e Programming Operations Guide oe IP T
30. labels from system programming P0988431 Issue 03 Chapter 3 i2050 Software Phone interfaces 37 Figure 7 Local Directory Quick Access Tray Mia Hart George 6 333 6859 BEE n e Bello Brian 448 6855 Quick Redials Callers Dials List List Local Directory Name lists stored in local directory Make call select line Make call default line The Local Directory maintains lists of quick dials redials and callers Ten of the items in these lists can be viewed and dialed directly from the Primary User Interface using Quick Access Trays Within the Primary User Interface the computer keyboard provides hotkeys for one press access to common features e answer Enter e release F12 e hold F5 e softkeys interactive keys F1 F4 e alphabetic keys map to numbers as per 12004 dial pad mapping e arrow keys map to navigation keys e Alt V will paste insert data to the interface For example you can copy a phone number from Outlook and paste it into the 12050 Software Phone interface i2050 Software Phone Installation Guide 38 Chapter 3 i2050 Software Phone interfaces System Tray Interface Many of the 12050 Software Phone features are available from the System Tray Interface This interface allows you to operate the 12050 Software Phone without interrupting your workflow For example you can answer an incoming call from the system tray without launching the Primary User Interface Figure 8 Sy
31. le HTTP 10 10 10 1 6800 Note You must include HTTP with the address and port number to access Unified gt Manager when you are using Internet Explorer as your browser On the Unified Manager front page click the Install Clients button Click the 12050 Software Phone link Click the Download Nortel Networks i2050 QoS Service button A file download window appears 8 Select Save this program to disk and click the OK button The SaveAs dialog appears 9 Choose a location to save this file to and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click on the i2050QoSService exe file 12 Follow the instructions on the display to complete the installation The Nortel Networks 12050 QoS Service is configured to start automatically as a Windows service so no further configuration 1s required for it Communications Server configuration After you have finished installing the 12050 Software Phone you must configure the Communications Server to recognize and accept calls to and from the 12050 Software Phone For information about how to configure your Communications Server refer to the documentation that came with your Communications Server i2050 Software Phone Installation Guide 20 Chapter 2 Installing the i2050 Software Phone i2050 Configuration Utility You configure the 12050 Software Phone using the configuration utility To start the configurat
32. n RX Stream Open Tx Stream Volume of the audio stream indicated in percentage Volume of the alerting tone indicated in percentage Time the last or current audio connection started A currently active audio stream is indicated by the comment Active If there is no currently active audio stream this is indicated by the comment Last Connection Time the last or current audio receive stream connection started A currently connected audio stream is indicated by the comment Connected If there is no currently connected receive stream this is indicated by the comment Last Connection Time the last or current audio transmit stream connection started A currently connected audio stream is indicated by the comment Connected If there is no currently connected transmit stream this is indicated by the comment Last Connection The number of packets and bytes of audio received during the last or current connection The time indicates the last time this was updated Updates occur every 1000 packets The number of packets and bytes of audio transmitted during the last or current connection The time indicates the last time this was updated Updates occur every 1000 packets The last time the audio streams were disconnected The last time the receive audio stream was closed The last time the receive audio stream was closed The time the audio was stopped Mute status on the i2050 Software Phone is indicated by the color red appear
33. n can be used to record UNIStim traffic Note For normal operation the Enable option should be cleared This disables the gt Trace feature P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 29 12050 Software Phone Properties Sa This screen identifies the version of the 12050 Configuration Utility This always matches the version of the 12050 Software Phone application i2050 Software Phone Installation Guide 30 Chapter 2 Installing the i2050 Software Phone Accessing the i2050 Software Phone help After you have successfully installed the 12050 Software Phone you can access the 12050 Software Phone help system This help system provides detailed information about how to use and configure the 12050 Software Phone To access the 12050 Software Phone help from the Primary interface Enhanced 1 Start the 12050 Software Phone On the System menu click Help Click Contents The 12050 Software Phone help window appears To access the 12050 Software Phone help from the Secondary interface Standard 1 Start the 12050 Software Phone 2 On the Help menu click Contents P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 31 Registering the 12050 Software Phone on Business Communications Manager If you are using a Business Communications Manager as your communications server the first time you start the 12050 Software Phone you must register with the Business Communications Manager
34. nded for expert users only 7050 Software Phone Properties i E i x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IP Trace About Fort 5000 Restore Detaults Cancel Apply Help This screen identifies the IP addresses and ports where the 12050 Software Phone is listening for UNIStim traffic You can use this screen to override the port assignments when there is a conflicting application on the computer Table 5 Advanced Audio pins ee Use all addresses The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the computer for UNIStim traffic This is the normal mode of operation This value may require adjustment if another application on the computer is using the same port The two applications can co exist by moving the port or IP address the i2050 Software Phone is listening to Use specific Using a specific address may be useful in cases where there is more than one Ethernet card and address an application conflict exists i2050 Software Phone Installation Guide 28 Chapter 2 Installing the i2050 Software Phone Trace Note This screen is intended for Nortel Networks personnel only i2050 Software Phone Properties E x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IF Trace About Trace Directory Cancel Apply Help This scree
35. nte Properties Delete Find Eontact Falter Call Contact Main Search for Last Name thomson ka Last Name First Mame Business Phone Home Phone No Mobile Phone No Fas Phone No McIntyre Stephen 6 395 4105 Local Directory Morboray Edaga 403 284 1345 Mundy Wee amp Karen 403 272 3091 Navaratnam Griy 6 351 8969 Huefeld Doug 403 714 4425 Olthof lan a075 Peacock Nathan 403 226 591 4 403 226 71 52 Pellerin Brian 6 444 0384 372 467 4306 Pisanich John 6 445 1394 l Read Clit 393 3541 Callers List Reid Roger 403 259 5016 Reid Sue B 333 1128 Rote Lorie 403 244 6490 di Serink Grant 403 735 1900 Outlook Directory Shen Tony 416 450 2534 a Simmonds David 403 765 2020 it H Smiley Todd 403 701 3308 ae Snyder Leisa 6 445 0939 e Technical Su dd f 262 PALM LDAP P hector Technical Su Thomzon vd att 6 357 2230 Townsend Bruce 6 393 5008 eroi Ce RET 4 Call Logs Redials and Callers Lists Integrated External Directories LDAP Outlook Windows Address Book WAB ACT Quick Dial List Local Personal Directory Calls can be made by selecting a contact entry and then e right clicking and selecting which of the contact s numbers to call or by e pressing the call function at the top of the directory window i2050 Software Phone Installation Guide 42 Chapter 3 i2050 Software Phone interfaces Figure 11 Directory interface make a call Make a call E i2050 Software Phone
36. ory Interface The 12050 Software Phone Directory Interface allows the user to maintain a personal directory for placing calls The directory may be stored with the 12050 Software Phone itself by default in a local file named Directory mdb or linked to external directories Linking to LDAP Outlook Windows Address Book WAB and ACT directory types is supported Users can create modify and delete entries in the local directory and may copy entries from external directories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show for example people who s last name starts with B and work for Nortel Networks Ten items from each of the Quick Dial Caller List ad Redial List are also viewable from the Primary User Interface and the System Tray Interface The Quick Dial list is a shortcut to entries stored elsewhere in the local directory or in an external directory Callers list and Redial list are stored as lists within the 12050 Software Phone s directory storage file Some communications servers do not provide caller identification to the 12050 Software Phone P0988431 Issue 03 Chapter 3 i2050 Software Phone interfaces 41 Figure 10 Directory interface Filtered New Edit Delete Search List Call E Norlel Networks i2050 Software Phone Directory L ire ES hae Fe Ta ee Hemibornta
37. pe of receiver and speaker handset headset or hands free communication language of interface ringer device The 12050 Software Phone presents clearly identified windows to allow users to manage one or more communications in progress access local or remote corporate directories track and manage records of incoming and outgoing calls access network resident services provided by the call server such as voice mail P0988431 Issue 03 13 Chapter 2 Installing the i2050 Software Phone This section describes how to install the Nortel Networks 12050 Software Phone and the Nortel Networks USB Audio Kit Hardware and software requirements Minimum PC requirements Pentium Pro 200 MHz 128 MB memory for Windows 2000 64 MB memory for Windows 98 55 MB free hard drive space all languages USB port Monitor settings 16 bit High Color 800x600 resolution or higher Supported Operating Systems Windows 2000 Professional Windows 2000 Professional Service Pack 1 Windows 2000 Professional Service Pack 2 Windows 98 Windows 98 Second Edition Windows XP Home and Professional version gt Note You must have administrator privileges to install the 12050 Software Phone on Windows 2000 Windows 2000 Power Users can install the 12050 Software Phone 1f they are granted rights to install with elevated privileges by a Windows 2000 administrator For information about how to assign elevated privileges to Power U
38. re Phone interfaces This chapter describes the following 12050 Software Phone interfaces Primary User Interface which provides access to features and line appearances System Tray Interface which provides operation of the 12050 Software Phone from the Windows system tray Directory Interface which offers access to internal and external databases directory personal address book call logbook quick dial lists i2050 Software Phone Installation Guide 34 Chapter 3 i2050 Software Phone interfaces Primary User Interface The 12050 Software Phone Primary User Interface provides call control and access to other network services The display area and application buttons are mapped directly from the 12004 Internet Telephone Therefore knowledge of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface with retracted trays System Menu Message Waiting Minimize Exit 06 30 02 49PM Display area Mute Volume control Copy parE ees Ch OI po Ake i Ps Show Lines Quit Navigation keys Hold Answer Answer call Make call Release Trays Macros A Ag Information Help About Directory Outbox Services Switch Right See Figure 2 Figure 2 Local Directory Quick Access Switch Left Quick Redial Callers Local See Figure 1 Dials List List Directory P0988431 Issue 03 Chapter 3 i2050 Software Phone interfaces 35 The 12050 s Enhanced Skin presents a small us
39. reate button to cycle through the set of MAC addresses on your computer Firmware Version Shows the software version of the i2050 Software Phone i2050 Software Phone Installation Guide 26 Chapter 2 Installing the i2050 Software Phone Advanced Audio Note This screen is intended for expert users only 7050 Software Phone Properties LS x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IF Trace About Override Communcation Server values Jitter T frames Highwater Mark E frames Early Packet Resyric Eoo milliseconds Late Packet Hesyno Foo milliseconds Restore Detaults A Cancel Apply Help You can use this screen to override the communications server defined values Note Changing the values on this screen should be considered a last resort if audio gt quality issues are encountered Table 4 Advanced Audio Attribute Description Use The i2050 Software Phone uses the values assigned by the communications server Communication This is the normal mode of operation Server values Override In very rare cases where audio quality is adversely affected by network performance for a few Communication clients these values may be able to achieve a workable balance of quality Server Values P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 27 Listener IP Note This screen is inte
40. ree that the Software shall not be shipped transferred or exported into any country or used in any manner prohibited by the United States Export Administration Act or any other export laws restrictions or regulations Notice to United States Government End Users You acknowledge that any Software furnished under this License Agreement is commercial computer software developed at private expense and is provided with RESTRICTED RIGHTS Any use modification reproduction display release duplication or disclosure of this commercial computer software by the United States Government or its agencies is subject to the terms and conditions and restrictions of the License Agreement in accordance with the United States Federal Regulations at 48 C F R Section 12 212 and Subsection 227 7202 3 or applicable subsequent regulations General Should any term of this License Agreement be declared void or unenforceable such term shall be deemed severable from the remaining terms but shall in no way otherwise affect the validity or enforceability of this License Agreement This License Agreement represents the entire agreement between Nortel and you concerning the Software and supersedes all prior understandings and agreements relating to the Software whether oral or written The failure of Nortel to enforce any of its rights granted hereunder or to take action against you in the event that you breach any term hereunder shall not be deemed to be a waiver by Norte
41. s This is the default option Apply to all users Users with administrator privileges as determined by Windows can apply the QoS settings to all users on this computer P0988431 Issue 03 Chapter 2 Installing the i2050 Software Phone 25 Hardware ID Note This screen is intended for expert users only i2050 Software Phone Properties I i F i x Communications Server Select Sound Devices Server Type Hardware ID Advanced Audio Listener IF Trace About 00 C0 4F B 35 06 66 00 Auto Create Firmware Version 1 10 0261 Restore Defaults Hardware ID Cancel Apply Help Table 3 Hardware ID i e _ __r 1 Hardware ID Do not change the information in the first or last box in the Hardware ID field The middle box contains the MAC address for the Ethernet card installed in your computer The i2050 Software Phone uses the MAC address of the computer as its hardware ID You may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client which hides the true MAC address For example Nortel Networks Contivity Extranet Switch uses a single MAC address for all clients This can potentially cause connection issues with your communications server Auto Create Changes the MAC address that appears in the middle Hardware ID box If your computer has more than one Ethernet card and therefore more than one MAC address click the Auto C
42. s e can be operated from the Windows system tray allowing the user to take and place calls without interrupting other work e includes a directory application which provides one click direct dialing access to a variety of directory types quick dial lists incoming and outgoing call logs e interfaces with TAPI applications such as Outlook and ACT e provides immediate answers to user questions through online help e USB Audio Kit provides a controlled high quality audio environment This adapter provides predictable absolute audio levels uses standard Windows drivers requires no additional software or drivers supported on Windows 98 and Windows 2000 in use lamp connector i2050 Software Phone Installation Guide 12 Chapter 1 Introduction user selectable ringing device to alert the user to incoming calls through speakers when the headset is not being worn supports G 723 G 729 and G 711 codecs for a operation at a variety of network connection speeds The intuitiveness of the 12050 Software Phone interface 1s based on its similarity and compatibility with the ergonomics of the 12004 Internet Telephone and Windows based applications Training investment with the 12004 and network applications presented using the 12004 are directly portable to 12050 Software Phone use Moreover the 12050 Software Phone allows users to customize the interface to their own preferences for volume of speaker and microphone ty
43. s Communications Manager IP address including the port number 6800 For example HTTP 10 10 10 1 6800 Note You must include HTTP with the address and port number to access Unified gt Manager when you are using Internet Explorer as your browser On the Unified Manager front page click the Install Clients button Click the 12050 Software Phone link Click the Download i2050 Software Phone button A file download window appears 8 Select Save this program to disk and click the OK button The SaveAs dialog appears 9 Choose a location to save this file to and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click the i2050SoftwarePhone exe file 12 Follow the instructions on the display to complete the installation 13 If you are using Windows 2000 perform the procedures described in Additional installation steps for Windows 2000 on page 17 14 Run the 12050 Configuration Utility to assign a server address and to configure audio peripherals For information about how to use the 12050 Configuration Utility refer to 12050 Configuration Utility on page 20 You can access the 12050 Software Phone from the Start menu at Start gt Programs gt Nortel Networks gt 12050 Software Phone You can access the 12050 Software Phone Configuration Tool from the Windows Control Panel Note The installation files for the 12050 Software Phone are not dele
44. s License Agreement and the payment of the applicable license fees Nortel hereby grants to you and you accept a non exclusive non transferable right to a install one copy of the Software in a single location on a hard disk or other storage device and to execute such copy solely for your internal use and b store another copy of the Software in a single location on a hard disk or other storage device solely for backup purposes Nortel and its suppliers reserve any rights not expressly granted to you herein including without limitation any rights in trademarks included with the Software any rights in copies of the Software and any other intellectual property rights in the Software Ownership of Software and Copies You acknowledge and agree that a the Software is a proprietary product of Nortel and or its suppliers protected under United States copyright law patent law trademark law and or related international treaty provisions and b elements of the software including without limitation the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers Restrictions Neither concurrent use of the Software nor installation of the Software through a local area network 1s permitted without separate authorisation from Nortel and the payment by you of any other license fees You shall not reverse engineer decompile disassemble or otherwise attempt to discover the source code of the Software exc
45. s System Information utility is a troubleshooting utility that provides computer information including System Summary Operating System type and build processor memory etc Hardware Resources Components including USB where the USB audio device appears if it is enumerated properly by the Operating System Software Environment Internet Explorer information Microsoft Applications You can save this information to a file that you can email back to the support group The Tools menu item within System Information utility also provides access to other Microsoft trouble shooting utilities Utilities Click this button to open a window with a server address of the current or last Terminal Proxy Server TPS address From this window you can change the TPS IP address This window also has buttons to ping and trace route the TPS IP address The number of echoes the pings performs is controlled by the Ping Count field The Use DNS field controls whether the ping and trace route resolve addresses to hostnames using DNS this may cause the ping and trace route to run slower The ping and trace route results are displayed in the encapsulated text window These utilities can be used to verify network connectivity with the TPS round trip times for ping network nodes and hops between the PC and the TPS address You can save the output window to the diagnostic HTML file that you can then email to the support group Exiting the i2050 Diagnostic
46. s own This may be due to the user exiting the application Watchdog Expired indicates a loss of connectivity with the communications server SoftReset and HardReset indicate the communications server has instructed the i2050 Software Phone to reset Reason More detail on the reason the i2050 Software Phone shutdown such as Watchdog Expired Current User data The Current User data overrides the System data When a value 1s present in this table and replicated in the System Data table the value in use is the value for the current user of 12050 Diagnostic Utility When a value is unassigned here the value in use is the value that appears in the System data table The current user data information applies to the current user of the 12050 Diagnostic Utility Table 8 Current User data Pata Description Current Skin The i2050 Software Phone skin selected by the user Source i2050 gt Select Skin Language The language selected by the user Selected Source i2050 gt Select Language Use 802 1p Indicates whether QoS 802 1p is being used Source QoS 802 1p use a modem to Slow connection indicates the check box is selected connect e Fast Connection indicates the check box is cleared Source Select Sound Devices use a modem to connect to the network PC Audio Buffer The setting for the PC Audio Buffer Audio Quality Slider Source Select Sound Devices Audio Quality slider P0988431 Issue 03 Ch
47. sers for installation refer to your Windows 2000 documentation Pentium is a registered trademark of Intel Corporation Windows is a registered trademark of Microsoft Corporation i2050 Software Phone Installation Guide 14 Chapter 2 Installing the i2050 Software Phone USB Audio Kit Operation of the 12050 Software Phone requires the use of the Nortel Networks USB Audio Kit The USB Audio Kit provides a high quality predictable audio interface which is highly optimized for telephony applications The USB Audio kit allows the 12050 Software Phone to have an absolute and predictable loss and level plan implementation which is necessary to meet TIA 810 FCC part 68 and its international equivalents as well as the ADA requirements for the hearing impaired With the USB Audio kit the 12050 can achieve performance rivaling or surpassing that of hardware telephones The USB Audio Kit is fully compliant with version 1 1 of the USB Device Specification and Windows Plug amp Play specifications It is fully compatible with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition and Windows Millennium No drivers or software are required for installation In the box e USB Headset Adapter e Installation Guide English and French e USB cord e Telephony grade monaural headset e Lower cordset with quick disconnect Connectors e RJ
48. stem Tray Interface Exit And Log OFF Exit Open Primary Interface also double click system tray icon Local Directory Launch Local Directory nc Play Macros Call Log Redial i Local Directory Lists Quick Dial Make Call Make Call TI anal with dialog for nta Ansa er entering number a Hold i Call Operations Line state icons D Li Programmed Lines EEEn selectable z 12 17 PM Windows System Tray Lines labels i2050 icon image changes with call state Easy access to the Local Directory s Quick Dial Redail and Caller lists is provided by fly out menus P0988431 Issue 03 Chapter 3 i2050 Software Phone interfaces 39 Figure 9 System Tray Interface Local Directory Quick Access I Alu a New Contact Delet Filter Call Contact Sylvie SOI Paddy 75686005 Eric 5467247 George 5707200 Helena 5767522 Robert 7507425 Exit And Log OFF Exit Open Local Directory Macro Call Log Local _Redial Directory Bourseau Sylvie 5767377 Quick Dial Lists Cush Paddy 7588005 Make Call Gaux Eric 5467237 Quick Dial List Hart George 5767288 ai Answer Maloumian Helena 5767522 Turnbull Robert 7587425 __Tumbull Robert 7587425 Release Local Directory E Line 1 E Line 1 T Line 1 ee eae System Tray i2050 icon i2050 Software Phone Installation Guide 40 Chapter 3 i2050 Software Phone interfaces Local Direct
49. stic information on the 12050 Diagnostic Utility display or you can save the information in a file The files created by the 12050 Diagnostic Utility can be viewed using any web browser for example Internet Explorer or can be emailed to a support group for analysis Note The Nortel Networks 12050 Diagnostic Utility is intended for use by groups that gt provide support for the Nortel Networks 12050 Software Phone Starting the i2050 Diagnostic Utility If you start the 12050 Diagnostic Utility when the 12050 Software Phone is operating the 12050 Diagnostic Utility displays information regarding the current session and call If you start the 12050 Diagnostic Utility when the 12050 Software Phone is not operating the 12050 Diagnostic Utility displays information about the last session and call You must run the 12050 Diagnostic Utility in the same user context as the 12050 Software Phone is run For example if you want to obtain diagnostics regarding Sam then Sam needs to run both the 12050 Software Phone and the 12050 Diagnostic Utility If Sam runs the 12050 Software Phone and later an administrator logs on and runs the 12050 Diagnostic Utility the diagnostics obtained will be for the administrator not for Sam Note When you make changes to the 12050 Software Phone using the 12050 gt Configuration Utility or the 12050 Software Phone parameters the changes are reflected in 12050 Diagnostic Utility at the next refresh Normally the 1
50. ted by the installation wizard These files are stored in a folder named C Program Files Nortel Networks ClientInstall 12050 Software Phone You can delete the installation files as they are not needed by the 12050 Software Phone Additional installation steps for Windows 2000 If you are installing the 12050 Software Phone on a computer using Windows 2000 you must e install the Windows QoS Packet Scheduler e install the Nortel Networks 12050 QoS Service The Windows QoS Packet Scheduler and the Nortel Networks 12050 QoS Server enable 802 1p Quality of Service QoS on the computer i2050 Software Phone Installation Guide 18 Chapter 2 Installing the i2050 Software Phone Installing the Windows QoS Packet Scheduler Note You must have administrator privileges to install the QoS Packet Scheduler To install the QoS Packet Scheduler 1 oa fF N In the Windows Control Panel click Network and Dialup Connections Right click the Local Area Connection for the device to be used and click Properties Click Install On the Select Network Component Type screen click Service and then click Add On the Select Network Service screen click QoS Packet Scheduler and then click OK You may require the Windows 2000 CD ROM Installing the Nortel Networks i2050 QoS Service gt Note Administrator privileges are required to install the Nortel Networks 12050 QoS Service If you have administrator privileges the Nortel Networks 120
51. ting diagnostic file Displaying or hiding the Toolbar Displaying or hiding the Status Bar Accessing the i2050 Diagnostic Utility help Accessing additional information Exiting the i2050 Diagnostic Utility P0988431 Issue 03 31 32 32 33 34 38 40 43 43 43 44 44 44 46 46 47 48 48 48 49 49 49 50 50 50 50 91 51 51 52 52 Figures Figure 1 Primary Interface with retracted trays 34 Figure 2 Local Directory Quick Access 34 Figure 3 Retracted Tray 35 Figure 4 Number Pad Tray 35 Figure 5 Lines Tray 36 Figure 6 Combo Tray 36 Figure 7 Local Directory Quick Access Tray 37 Figure 8 System Tray Interface 38 Figure 9 System Tray Interface Local Directory Quick Access 39 Figure 10 Directory interface 41 Figure 11 Directory interface make a call 42 Figure 12 Directory interface linking to an external directory 42 i2050 Software Phone Installation Guide P0988431 Issue 03 Nortel Networks Software License Agreement READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE PROCEEDING TO INSTALL AND USE THIS COMPUTER PROGRAM AND ANY ACCOMPANYING USER DOCUMENTATION This Nortel Networks Software License Agreement License Agreement accompanies a software product and related documentation collectively Software that are owned or licensed by Nortel Networks Corporation on behalf of itself and its subsidiaries collectively Nortel 1 Grant of License Subject to the terms of thi

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