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Avaya i2004 User Guide

1. To regain operation of a telephone To regain operation of your telephone being being used for Virtual Office used for Virtual Office choose one of the following Home 1 To completely disconnect your office telephone from the remote telephone a Press the Home key b Enter your User ID and password This logs the office telephone back on to your office network Virtual acm 2 To use your office telephone as the remote telephone for Virtual Office press the Virtual key to login to another Additional features telephone Virtual Office Logout To log out from your remote telephone TS l Press the Services key to access the GNE menu Virtual Office Logout GEM 2 Using the Navigation keys highlight Virtual Office Logout Select 3 Press the Select key Additional features Troubleshoot Virtual Office When using Virtual Office you can encounter error messages displayed on your screen The following table lists error messages and actions to correct the causes Table 1 Troubleshoot Virtual Office Displayed Message Busy try again Probable Cause Remote telephone is active on a call An ACD set to Login is logged in Make Set Busy is inactive on ACD set to log in Actions Wait for remote telephone to become idle and try again Log out the ACD set from a queue before Virtual Office login to it from another telephone Set Make Set Busy active on ACD set to l
2. Press the Transfer key or the Conference key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Press the Transfer key or the Conference key Lift the Handset Press the Park key Dial the Call Park FFC Dial the DN where you parked the call Note If a parked call is not retrieved within a specified period of time it rings back to your telephone or to the attendant While on an active call Record a Calling Party Number Use the Calling Party Number feature to record a caller s number or charge a call to an account number for accounting purposes during an established call To record a caller s number for accounting purposes CParty 1 Press the Call Party key to place the caller on hold The Entered number displays 2 Dial a charge account number or the caller s number Note For information on using the Charge key see Charge a call or Charge a Forced call on page 58 CParty 3 Press the Call Party key to return to the call HEN Display incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information on an incoming call while on a call in progress Display 1 Press the Display key 2498 R gum 2 Press the flashing Line DN key The call waiting informati
3. c For special characters use the up and down Navigation keys a Choose key appears for selecting the characters d To remove the letter to the left of the cursor press the Delete key Press the Search key to find the desired name Note A successful search displays the first match on the screen Choose one of the following a Press the Dial key to dial the result ing number b If there is no match to the search query start a new search or change the information in the initial search c Press the Quit key to exit without dialing Using the Navigation keys scroll through the names in the Corporate Directory Note To enable Card View name telephone number and department name use the Right key use the Left key to return to List View after enabling Make a call the Card View option Dial 2 Press the Dial key to dial the resulting EXE n Note If no DN number is associated with the directory entry the message No number in directory displays If there is no available DN key the message No available line displays After the message displays select Done to return to List View or Card View Use Predial The Predial feature enables you to enter preview and edit numbers before dialing To use Predial 1 Without selecting a Line key dial the ag j number 2498 Gm 2 Pressa Line key to dial the number 3 Liftthe Handset when the called party CG AR answers or if in Hands
4. Intercom 2 Press the Intercom key 3 Dial the one digit or two digit code for the desired intercom group member To answer an Intercom call while on a line other than your Intercom group line 1 Press one of the following keys wry a The Hold key to put the current call on hold or b The Goodbye key to end the call Intercom a 2 Press the Intercom key and begin to speak Answer a call Answer a call Each incoming call causes the telephone to ring and the LCD indicator to flash To answer a call 1 Choose one of the following C a Liftthe Handset or b Press the Handfree button located on the left side of the handset Note The Handsfree feature is not necessarily available on your telephone or 2498 c Press the Line DN key beside the m LCD indicator as it flashes or 9 d Press the Headset key if a headset is connected to your telephone While on an active call While on an active call This section describes features available during an active call Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold ery Press the Hold key The LCD indicator flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a
5. Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Press the Room Status key Hospitality features To change the status of a room RoomStatus m 1 Press the Room Status key room The DN displays followed by a ii 2 Dial the Directory Number DN for the two digit code a The first digit indicates the occupancy status 0 Room vacant 1 Room occupied b The next digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale 3 Dialthe status code for the room A SEE three digit code appears The first digit indicates the occupancy status the second the old cleaning status and the third the new status RoomStatus gum 4 Press the Room Status key Flexible Feature Codes FFCs Flexible Feature Codes FFCs Use this table to keep track of the FFCs assigned by your system administrator Call Detail Recording Charge Account Make Set Busy Activate Call Forward All Calls Make Set Busy Deactivate Activate Call Forward All Calls Malicious Call Trace Deactivate Call Forward All Calls Verify Override Internal Call Forward Radio Paging Activate Internal Call Forward Radio Paging Access Deactivate Remote Call Forward Radio Paging Answer Activate Remote Call Forwar
6. 1 Press the Speed Call Controller key The triangular icon flashes indicating programming mode 2 Atthe prompt a Enteraone two or three digit code 0 999 and telephone num ber internal external or long dis tance number b If required dial the access code 3 Press the Speed Call Controller key again to save the code and number The flashing icon turns off Make a call To make a Speed Call 1 Lift the Handset G AR SpcCtlr 2 Press the Speed Call Controller key 3 Dialthe Speed Call code to automatically dial the number Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override all restrictions on a call To make a System Speed Call CBN 1 Lift the Handset SSucUsr SScCtl 2 Press the System Speed Call key or the or System Speed Call Controller EB NUN SScCu key 3 Dial the Speed Call code to dd automatically dial the number Use Hot Line Use the Hot Line feature to automatically dial a specific number Other features such as Call Redirection can be added to Hot Line Call Redirection redirects a Hot Line call to be answered only by a person To use Hot Line HotLine Press the Hot Line to automatically dial the number Make a call Make an Intercom call Use the Intercom feature to call a member of your intercom group by pressing the code assigned to each member To make an Intercom call pr 1 Lift the Handset AR
7. 6 Press the key Secure your telephone Use the Electronic Lock feature to prevent others from making calls from your telephone The lock consists of a password that you can change To lock your telephone pee 1 Lift the Handset gt 2 Dial the Electronic Lock Activate dd FFC itu 3 Dial your Station Control Password aag 4 Choose one of the following a If dialing locally press the Goodbye key E b Ifdialing remotely dial your DN While you are away from your desk To unlock your telephone 1 Lift the Handset CG a gt 2 Dial the Electronic Lock Deactivate HE x 333 3 Dial your Station Control Password aag 4 Choose one of the following a If dialing locally press the Goodbye key oe b If dialing FFC remotely dial your DN To change your password must be done from your telephone Cee 1 Lift the Handset 4 2 Dial the Station Control Password REE Change FFC 3 Dial the current password for your BEE telephone dtu 4 Dial the new password aaa 5 Dial the new password again E 6 Press the Goodbye key Talk with more than one person Talk with more than one person This section describes features that enable conversations among more than two people Use the Call Join feature Use the Call Join feature to connect calls to the current active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to
8. Exchange Switchhook Flash 57 Change Feature Key Label 10 22 Charge a call or Charge a Forced call 58 Conference call 51 Contrast Adjustment 10 Contrast adjustment 18 Copy Key 89 CSE 1000 92 D Date time format 10 19 89 Direct Inward System Access 49 Directory 9 28 Directory Key 28 89 Directory Number 89 Display 18 19 Display Diagnostics 10 20 Display incoming calls 41 Display Key 41 DN 89 E Electronic Lock 49 Enhanced Override Feature 60 F Fastbusy 89 Feature display 90 Fixed key 90 Flexible Feature Code FFC 43 44 46 47 48 49 53 55 60 90 Forced Camp on 34 60 G Goodbye Key 8 27 Group Call 53 H Handsfree 27 90 Handsfree Button 27 Headset Key 8 28 Hold 37 Hold Key 9 Hospitality features 82 Hot Line 34 l 12004 Telephone display 12 Inbox Message 9 90 Indicator status 90 Information display 90 Information line 90 Intercom call 35 Internal Call Forward 47 Interrupted dial tone 90 J Join a call 51 L Language 10 19 Last Number Redial 33 Line DN Key 8 Local Dialpad Tone 10 20 M Maid Identification 85 Make Set Busy 55 Malicious call Trace 42 Meet me page 62 Message Registration 84 More 91 More Key 10 91 Mute 9 27 N Navigation Keys 9 15 Oo Off hook 26 91 On hook 26 OnHook Default Path 10 On hook dialing 30 Override 60 61 P Page Meet me code 62 Paging tone 91 Password change 50 Predial Recall 30 Primary Directo
9. FFC Dial the DN to which your internal calls are to be forwarded Press the Internal Call Forward key Press the Internal Call Forward key or lift the Handset and enter the Internal Call Forward Deactivate FFC Press the Internal Call Forward key twice While you are away from your desk Use Remote Call Forward Use the Remote Call Forward feature to forward calls from any telephone other than your own to any telephone To activate Remote Call Forward ca 1 Lift the Handset gt 2 Ifcalling from a telephone outside the system dial your direct system access number and wait for dial tone 3 Dialthe Remote Call Forward Activate FFC to activate the feature 4 Dial your Station Control Password A dial tone sounds aag 5 Choose one of the following a Dialyour DN b To forward calls to the previous call forward telephone number press the key Do not perform steps 6 and 7 6 Dialthe number to which calls are being REE forwarded If calls are forwarded to an invalid number a fast busy signal sounds 7 Press the key While you are away from your desk To Quit Remote Call Forward CE 2 Ifcalling from a telephone outside the BEE system dial the direct system access number and wait for the dial tone 1 Lift the Handset 3 Dial the Remote Call Forward BEE Deactivate FFC aag 4 Dial your Station Control Password 5 After hearing the dial tone dial your SEE DN
10. Handset and enter the Make Set Busy Deactivate FFC Additional call features Additional call features Auto Dial Transfer Feature Use the Auto Dial Transfer feature to transmit digits through your Auto Dial key to the central office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a CO that offers Centrex or exchange line type features To use Auto Dial Transfer when picking up an incoming trunk call CentrexSHF i l Press the Centrex Switchhook Flash key and wait for interrupted dial tone AutoDial 2 Press the Auto Dial key to call the number desired ee 3 Press the Goodbye key to end the call Use the Buzz signal Use the Buzz feature to notify another person of a call a visitor or a request Two telephones that are linked together enable one person to signal the other The person signaled hears a buzz To buzz the telephone linked to your telephone Buzz 1 Press the Buzz key The telephone that links to your telephone buzzes as long as you press the key Buzz 2 When you are finished signaling press the Buzz key Additional call features Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the telephones The telephones must re access the page trunk To connect to Call Page cras EEE
11. Override key again or enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons remain connected To end the connection es Press the Goodbye key Use Forced Camp on feature Use the Forced Camp on feature to automatically ring another telephone internal or external immediately after that telephone disconnects from its current call Forced Camp on in conjunction with Priority Override is referred to as Enhanced Override To use Forced Camp on You are receiving a busy signal after SEE dialing a telephone number Override ue l Press the Override key or enter the Override FFC to initiate a Forced Camp on Additional call features Note The person you called receives a tone and you receive a ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number you dialed 2 When the person you called finishes their call your telephone automatically dials the number Both your telephone and their telephone rings To answer a call camped on to your extension When the telephone rings lift the Cr Handset Note You can program your telephone for either Camp on or Call Waiting but not both Override a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy e
12. To disconnect Call Page Lo Lift the Handset Dial the Page Trunk Access Code to complete the connection to the page system Make your announcement Press the Goodbye key Use Centrex Exchange Switchhook Flash Use the Centrex Exchange Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash CentrexSHF a EEE Lo While in a call press the Centrex Switchhook Flash key A special dial tone sounds Dial the codes for your custom Centrex feature Press the Goodbye key to end the call Additional call features Charge a call or Charge a Forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from a telephone restricted to local calls To charge a local or long distance call to an account before you dial CBN Charge 2 Press the Charge key or dial the Call Detail Recording FFC 1 Lift the Handset REE 3 Dial the charge account number 4 When the dial tone sounds dial the BEE number To charge a call in progress TRANSFER Conf 1 Press the Transfer key or the or Conference key Charge 2 Press the Charge key or dial the Call Detail Recording FFC 333 3 Dial the charge account number 2498 4 Pu the Line DN key to return to the Additional call features To charge a call to an ac
13. or replace the Handset Additional call features To use Automatic Post selection The called party is either busy on the telephone or away from the desk To page the called party there is no need to redial the number of the called party RadioPage EE l Press the Radio Page key A special dial tone sounds 2 Dualthe Radio Paging Access FFC SEE The ringback tone sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 3 Ifyour call goes unanswered for a preset time period after which a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the Handset To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your Directory Number DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any telephone 1 Lift the Handset CaN 2 Dial the Radio Page Answer FFC The E paging tone sounds paging caller If the caller hung up a steady high pitched Number Unavailable tone sounds REE 3 Dial your own DN to connect to the Additional call features Use Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s telephone speaker To make a voice call 1 Lift the Handset 9 E s D VoiceCall EE 2 Press the Voice Call key and make the announcement e 3 Press the Goo
14. setate iage ista 48 Secure yo r telephone srcane MU DEus 49 Talk with more than one person 51 Use te Call Join feature sisesta Cte Ree e oat sake 5 Serupa palerencs CON 1 auct niei edel lees 51 Use the Conferee selectable display and disconnect feature 52 E es d 9s mem 53 Work without interruption 55 Aeiivate Make Set BUSY ae neis uates ien aola rola MM M sape EE 55 Additional call features Auto Dial Transfer Fent ng sseen rerit or P in e Use the Buzz signal rtr ttr rte ettet ose Use Call Page Connect to make an announcement sssse Use Centrex Exchange Switchhook Flash sss Charge amp call or Charge o Forced coll Use Enhanced Override Feature sss Use Forced Comp orn Pectin ics ccccssancsacecceaceacccseractesdscatecaccadsssasnavannens Ovemidea busy SRO saa se eiae taia n ceases cee eee E RALIS AS co IR eet ae n Use Radio Palatino tio etes tesis iret nce tab ii ipee Use Voice sl CORRER RR Ne e eoe AEE ER Additional features iure Sire RON aa R Bosh ELoeciicimcncidebeic M LM MM D M n buDE External server applications etd Transformation Gateways su cce vivre rir Ert I FH S Hospitality features Ser Automatic Wales iiie iiri eere tet etta tette tie re Activate Message REG istration sss c oa rete flete eii BP I Erde Use Maidildennihcahi iesus cars apri Bii Ebet bi iine itn rint iini Display Room DR
15. status icon to answer the incoming call While you are away from your desk While you are away from your desk This section describes features that are used when you are away from your desk Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line DN If the telephone is in the process of ringing that call cannot be forwarded To forward your calls or change the forward number Forward 1 Press the Forward key or lift the Handset and enter the Call Forward All Calls Activate FFC 2 Dial the DN where you want to forward SEE your calls Forward 3 Press the Forward key To Quit Call Forward Forward Press the Forward key or lift the Handset and enter the Call Forward All Calls Deactivate FFC To reinstate Call Forward to the same number Forward Forward Press the Forward key twice While you are away from your desk Use Internal Call Forward Use the Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your telephone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls IntForward e 383 IntForward d GD To Quit Internal Call Forward IntForward da GD To reinstate Call Forward to the same number IntForward IntForward d Gp Press the Internal Call Forward key or lift the Handset and enter the Internal Call Forward Activate
16. your current call Conf l Press the Conference key 2498 2 Press the Line key that has the number of the caller you want to connect to your current call Conf 3 Press the Conference key again to join a the person on hold to your conversation Set up a Conference call Use a Conference call for three or six depending on your telephone s configuration people including yourself To set up a conference call Conf 1 While on a call press the Conference key to place the party on hold You receive dial tone 2 Dial the number of the person you want SEE to add to the conference call You can talk privately to the person you are adding at this time Conf 3 Press the Conference key a second time EN to conference all parties together 4 If necessary repeat the procedure until all required people are in the conference Talk with more than one person If the person you attempt to add to the conference is unavailable S 2498 2 NB Press the Goodbye key Press the Line DN key with the flashing icon to return to your original call Use the Conferee selectable display and disconnect feature Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees ConfSelDsp mum EoI To disconnect a conferee ConfSelDsp While on a conference call press the Conferee Selectable Display key to turn on the LC
17. 1s configured The Primary Directory Number DN key are the Line Feature keys located at the sides of the upper display area When you pick up the handset the line associated with this key can support a call Note Although you can have additional DN keys assigned to your telephone there is only one Primary DN Press the More key to access the next layer of Soft Keys self labeled keys User defined Feature Key Labels are configured for various features on the telephones Soft Keys self labeled are located below the display area The LCD label above the key changes based on the active feature Note A triangle before a key label indicates that the key is active Telephone Controls Entering text using the telephone key pad You can use the telephone key pad to enter text on the 12004 internet telephone This is useful for applications such as Net6 Press the key once to get the first letter printed on that key twice to get the second letter on that key and three times to get the third letter on that key Certain characters are not printed on the telephone key pad Q and Z They are however programmed into the keys on which they should appear 7 for Q and 9 for Z in the order in which they appear alphabetically You press the key four times to get the fourth letter in those cases i2004 Internet Telephone display i2004 Internet Telephone display This section summarizes the display features o
18. 9 cc arr essence eter tH cte EINER Flexible Feature Codes FFCs Terms you should know Index 89 94 i2004 Internet Telephone 12004 Internet Telephone This document describes 12004 features and how to use the 12004 Internet Telephone The 12004 Internet Telephone brings voice and data to the desktop by connecting directly to a LAN through an Ethernet connection Note 1 Not all features are available on all telephones Consult your network administrator to verify which features are available for your use Note 2 In this guide User defined Feature Key Labels display beside the label Soft Feature self labeled keys display directly below the label i2004 Internet Telephone features The 12004 Internet Telephone supports the following features Twelve programmable feature keys six physical User defined Feature Key Labels and six lines features accessed by pressing the shift key Four Soft Keys self labeled providing access to ten features Large multi field LCD display Shared LAN access with a PC through a 3 Port integrated switch Woodbine compatible speakerphone Headset jack with On Off key Volume control bar for adjusting ringer speaker handset and headset Six specialized fixed keys Quit Directory Inbox Message Shift Services Expand to PC Call processing fixed keys Hold Goodbye Handsfree Mute Automatic IP address Hearing aid compati
19. D indicator Each key press changes the screen to show a different active conferee Note This action has no effect on the display of other telephones involved in the conference Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off While on a conference call press the Conferee Selectable Display key until the conferee you want to disconnect appears on the screen Press the DN key on which the conference call is established Choose one of the following a Forasingle conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees Talk with more than one person The LCD indicator turns off b For multiple conferees repeat steps and 2 until all conferees are disconnected Then press the Goodbye key Use Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until they all answer To call group members CS 2 Press the Group Call key or enter the GroupCall p y Group Call FFC 1 Lift the Handset The feature automatically calls all group members The icon flashes until all members answer The telephone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When a person in your group is on a conference call or anoth
20. LED lights to indicate when handsfree is active The Expand to PC key is used to access external server applications such as Net6 Press the Inbox Message key to access your voice mailbox Note On the 3900 telephone series the Messages key corresponds to the Inbox Message key Press the Shift key to toggle between two feature key pages and access an additional six lines features Press the Directory key to access Directory services Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to a two way conversation The Mute key applies to Handsfree Handset and Headset microphones The Mute LED flashes when the Mute option is in use Use the Navigation keys to scroll through menus and lists in the display area Press the Quit key to end an active application Pressing the Quit key does not affect the status of the calls currently on your telephone Telephone Controls 2408 R More Call Wait FWD FWD Press the Services key to access the following items Telephone Option Volume Adjustment Contrast Adjustment Language Date Time Format Display diagnostics Local Dialpad Tone Ring type Call timer OnHook Default Path Change Feature key Label Set Information e Virtual Office Login and Virtual Office Logout 1f Virtual Office is configured Test Local Mode and Resume Local Mode if Branch Office
21. NORTEL NETWORKS Meridianl Succession 1000 Succession 1000M 12004 Internet Telephone User Guide lt a ko RRE FOTON 1010101001016262626289 1 o ejeJejojejeje e e 1 LN 000010101010000009 1010101 Revision history Revision history October 2003 Standard 3 00 This document is up issued to support Succession 3 0 Software and the Net6 Transformation Gateway feature November 2002 Standard 2 00 This document is up issued to support Meridian 1 Release 25 40 and Succession 1000 Release 2 0 June 2001 Standard 1 00 Contents i2004 Internet Telephone i2004 Internet Telephone features ssssssssssss Telephone Controls Entering text using the telephone key pad sss i2004 Internet Telephone display Install your i2004 Internet Telephone Your i2004 Telephone Option Menu Pis Bre Th ENIRO RO EIER Ac sist Sereen COMTAS doro paie oa REP HE eter EHE PE Seba DEDE oic IR RR HEN E Select Date Time Teils sudiriede peek ie PH HbH EHE EH HEP Pond Display diagno hies ona ette ide Mee Obi MR DR RM RI URLs RERUM RUE l cal Dislbud Tone eccentric dnte n Pio dd Choose Ring DB LU Had E HN NND MPH IPIE M IMNS Enable Call WBE carebit ei i Enable OnHook Default Path Jeep rti obti trie Change Feature Key Label coser oes Ser NI ico qa HARE RR POUR MIM IE Call features Make a call Make ei eal while Onto 2 ttti ops Makere eal whileoti hock csinannnnmndadnananalin
22. age for example German Deutsche Deutsche Select 2 Choose one of the following a Press the Select key to save the language and return to the Telephone Option menu b Press the Quit key to keep existing settings Select Date Time format There are several Date Time formats Formats are based on the 12 hour and the 24 hour clock After selecting Date Time format from the Telephone Option menu 1 Using the Navigation keys highlight 5 the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select a Press the Select key to save the mg format and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2004 Telephone Option Menu Display diagnostics The Display diagnostics option tests the telephone s display screen and indicator lights After selecting Display Diagnostics from the Telephone Option menu 1 Using the Navigation keys scroll a through the list to view displa C eq 5 8 play capabilities 2 Press the Quit key to return to the Telephone Option menu Local Dialpad Tone The Local Dialpad Tone option enables a pressed telephone dial key to produce Dual Tone Multi Frequency DTMF sounds a single tone or no sound After selecting Local Dialpad Tone from the Telephone Option menu aiu 1 Using the Navigation keys highlight Cap 5 one of the following dial pad ring to
23. atically returns to Normal Mode in ten minutes p l Press the Services key to access the Services menu Resume Normal Mode 2 Using the Navigation key highlight Resume Normal Mode Select 3 Press the Select key The telephone ES registers back to the Main Office Troubleshoot Branch Office When using Branch Office you can see error messages on your screen The following table lists error messages and corrective actions Table 2 Troubleshoot Branch Office Display Message Probable Cause Actions Local Mode Test Local mode Press Services key and select Resume Normal Mode Network problem Contact Local network administrator if problem persists Local Mode Gatekeeper unable to Notify local network find end point from administrator Invalid ID 1 Branch User ID Local Mode Branch User ID not Notify local network found in any equipped administrator Invalid ID 2 TN External server applications External server applications Net6 Transformation Gateway Using the Net6 Transformation Gateway TG feature you can access a variety of applications directly from your i2004 phone The default applications are News Browse and read a variety of news sources and topics Finance Obtain market indices and stock quotations White Pages Search for people by first name and last name for a business by name and ZIP code or postal code or for either by phone number Yel
24. ay External server applications Handsfree When Net6 attempts to originate a call using the Handsfree button on a telephone that has HFD class of service the microphone does not work If the set has HFA Class of Service the microphone does work Branch office The Net6 session is lost when switching between the Main Office and Branch Office Virtual office Only one Net6 server is supported Even if you have logged into a remote switch using Virtual Office you are connected to the local Net6 server configured in the phone when they press the Expand to PC feature key Emergency Services Access When you are in a Net6 session you can press the handsfree key the headset key or lift the handset to immediately access call processing services You are presented with dial tone immediately and your screen is refreshed to show the call processing display Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations Set Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your telephone you can program the system to automatically place a call to yourself at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call CI 38 383 Lo To Q
25. bility Telephone Controls Goodbye Hold Message Waiting Light Incoming Call Indicator L 7T User defined Feature Key Labels t LCD Indicator Soft Keys Self Labeled C 4 Fixed Feature Keys Expand to PC Headset Copy Mute I Services Volume _ Navigation Keys Control Bar Directory Shift Handsfree Key LED Quit Inbox Message 553 i2004 Telephone Controls 7 Use the Volume Control to adjust the volume of the Handset Headset Speaker Ringer and Handsfree features Press the right side of the rocker bar to increase volume Press the left side to decrease volume oe Use the Goodbye key to terminate an active call Press the Headset key to answer a call using J the headset or to switch a call from the handset or Handsfree to the headset 2498 2 m A steady LCD light beside a Line DN key indicates that the feature or line is active A flashing LCD indicates that the line is on hold or the feature is being programmed Telephone Controls AE BHet Press the Hold key to put an active call on hold Press the Line DN key beside the flashing to return to the caller on hold Press the Speaker key to activate handsfree The speaker
26. call on hold 2498 R tx Press the Line DN key beside the flashing LCD indicator Transfer a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party TRANSFER 1 Press the Transfer key The other party is on hold and a dial tone sounds The es LCD indicator light flashes steadily 2 Dial the DN number to which the call is SEE transferred TRANSFER 3 When that number rings or a person answers press the Transfer key While on an active call To go back to the original call if the transfer is incomplete 2498 R uum If the person called is not available press the Line DN key next to the LCD indicator to reconnect to the original call Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered To use Timed Reminder Recall TRANSFER Press the Transfer key The call is put EZ on hold 2 Dial the number to which the call is being transferred TRANSFER 3 Choose one of the following a Press the Transfer key again or b Replace the Handset before the 4 extension answers This starts the CF X9 recall timer Note If the transfer is complete the recall timer stops If the transferred call is not answered your telephone rings es 1 Lift the Handset to reconnect to the lt gt original caller 2 Choose one of the following a Pres
27. count when you transfer a call TRANSFER 1 Press the Transfer key The call is on Charge 2 Press the Charge key or dial the Sj Call Detail Recording FFC 233 3 Dialthe charge account number 4 After the dial tone dial the number to SEE where the call is to be transferred TRANSFER 5 Press the Transfer key when you hear the telephone ring Note You can talk privately to the person at the transfer number before you press the Transfer key To charge a call to an account when you add someone to a conference call Conf 1 Press the Conference key The call is peu placed on hold Charge 2 Press the Account key or dial the EE Call Detail Recording FFC EEE 3 Dial the charge account number 4 Dial the number of the person you want BEE to add to the conference Conf 5 Press the Conference key Additional call features Use Enhanced Override Feature Use the Enhanced Override feature to override an active call after you have attempted a Forced Camp on Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You are receiving a busy signal after ag i dialing a telephone number Override aan l Press the Override key or enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy engaged signal Override Aem 2 Press the
28. d Ring Again Activate Deactivate Park Call Ring Again Deactivate Park Call Access Speed Call Controller Pickup Ringing Number Speed Call User Pickup Group System Speed Call User Pickup Directory Number Station Control Password Change Electronic Lock Activate Automatic Wake Up Activate Electronic Lock Deactivate Automatic Wake Up Deactivate Group Call Automatic Wake Up Verify Terms you should know Terms you should know Attendant A telephone operator in your organization Auto Dial A telephone number programmed on the AutoDial key for one touch dialing Call party information The display showing Call Party Name Display CPND information including the telephone number and name of the incoming call The system must have CPND enabled Copy key A Fixed key on the 12004 telephone that is reserved for future feature development An audible non working tone is generated along with a display message Service not available if this key is pressed Date time display The current date and time when the telephone is in an idle state Directory key Enables access to the Corporate Directory Directory Number DN A number consisting of one to seven digits for a telephone Also known as an extension number Expand to PC A Fixed key on the 12004 telephone used to access applications using Net6 Fastbusy A signal given when all outgoing lines are busy Terms you should
29. dbye key To respond to a voice call Your telephone rings once and the caller s C gt w voice transmits through your speaker Lift the Handset Additional features Additional features Virtual Office When you are away from your office telephone use the Virtual Office feature to transfer calls and features to another telephone When designated as the office telephone the i2004 can be activated for Virtual Office by a i2050 another i2004 or an i2002 When used as the remote telephone the i2004 can activate an i2002 or 12004 for Virtual Office Virtual Office Login To activate Virtual Office on your Office telephone from your Remote telephone C jJ Virtual Office Login Ss Select EEE Note 1 Features configured on DN Feature keys higher than key 3 on the 12004 Internet Telephone or 12050 Software Phone are not accessible when logged in from an 12002 Internet Telephone Note 2 When using the Virtual Office feature to access a remote phone you are still connected to the local server configured in the phone For more information see the section on Net6 Transformation Gateway Press the Services key to access the Services menu Note The 12002 screen displays only one line at a time Use the Navigation keys to scroll through the menu 2 Using the Navigation keys highlight Virtual Office Login 3 Press the Select softkey The display provides a prompt for the User ID 4 E
30. e assigned to your telephone and supported by system software To access a feature press a Feature key or enter a Flexible Feature Code Note When the term Lift the handset appears in this guide you can also press the Headset or Handsfree button Make a call Make a call This section describes features associated with making a call There are several ways to make a call from an 12004 telephone To make a call 1 Do one of the following 2498 em a Press the Line DN key b Lift the Handset p XR Q c Press the Handsfree key 9 d Ifa Headset is connected press the Headset key aga 2 Dial the number Make a call while on hook 1 Leave the Handset in the cradle 2498 NB 2 Press a Line DN key aag 3 Dial the number when dial tone sounds ELM 4 When the called party answers lift the ae Handset Make a call while off hook 1 Lift the Handset lt 333 2 Dial the number Make a call Use Handsfree calling Handsfree calling enables you to use the built in microphone and speaker instead of the handset While on an active call you can switch between Handset and Handsfree mode To answer a call in Handsfree mode Press the Handsfree key To discontinue a Handsfree call es Press the Goodbye key To mute a Handsfree call 1 Press the Mute key The LED indicator flashes 2 Press the Mute key again to return to a two way handsfree conversation To switch from Hand
31. e the display using the Expand to PC feature key Once you end the call by replacing the handset you can press the Expand to PC feature key to bring you back to where you left your Net6 session If you wish to return to Net6 while you are on the telephone call press the Expand to PC feature key Feature Interactions To see how Net6 interacts with certain 12004 call features refer to the following chart i2004 Feature Net6 Result Auto Answerback Dial Intercom any other voice call Any call processing or voice based activity takes precedence over Net6 application access Boss Secretarial Filtering A boss cannot screen incoming calls while engaged in an application session This feature can be accessed during an incoming call while on a Net6 session by pressing the Expand to PC feature key to return to the call processing display Call Party Name Display The Call Party Name Display information for incoming calls is not displayed while in an Net6 session This feature can be accessed during an incoming call while on a Net6 session by pressing the Expand to PC feature key to return to the call processing display Call Pickup If Call Pickup is configured on one of the softkeys then it is not available while connected to a Net6 session This feature can be accessed during an incoming call while on a Net6 session by pressing the Expand to PC feature key to return to the call processing displ
32. er the Pickup Group FFC 1 Lift the Handset Incoming calls EEE To answer a call at a specific extension in any pickup group om DNPickup t 38 Use Call Waiting Dial the pickup group number of the ringing telephone Lift the Handset Press the DN Pickup key or enter the Pickup Directory Number FFC Dial the DN of the telephone that is ringing in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Goodbye and try again press the Goodbye key Use the Call Waiting feature to alert you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call CalWat d GEB To return to the first telephone call ezi or Lo When the incoming call tone sounds press the Hold key to put a current call on hold Note If Automatic Hold is enabled it is not necessary to press the Hold key Press the Call Waiting key Choose one of the following a Press the Hold key to put the sec ond call on hold b Press the Goodbye key to end the second call Incoming calls 2498 2 Press the Line DN key associated with the first call If you do not have a Call Waiting key oe 1 Press the Goodbye key to end the current call and answer the incoming call 2498 GD 2 Press the Line DN key beside the flashing
33. er group call they are not connected to your group call After everyone in the group has answered only the person who made the group call can put the call on hold Talk with more than one person To answer a Group Call CE Lift the Handset Note About Notification Tones a lfyouareona call and receive three 10 second tones this is the notifica tion of a group call on your current extension b Ifyouare on a call on another line on your telephone when a group call is made you receive a long tone through the handset or speaker c You do not receive notification of a group call if you are already on a conference call or another group call To end a Group Call Press the Goodbye key Les Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Work without interruption Work without interruption This section describes features that provide uninterrupted work time Activate Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers To activate Make Set Busy MakeSetBsy es Press the Make Set Busy key or lift the Handset and enter the Make Set Busy Activate FFC To deactivate Make Set Busy MakeSetBsy d QED Press the Make Set Busy key a second time to deactivate the feature or lift the
34. ey label Choose one of the following 1 To restore all default labels a From the Change Feature Key Label screen press Restore all key labels key b Press Yes to change all feature keys to default values Note When Yes is selected and values are changed to the default values you cannot undo the change Feature key labels are erased in the memory The label settings must be re entered To restore one selected label a Press Restore one key label b Press Select c Press a feature label key d Select Yes to change the selected feature label key to the default value Your i2004 Telephone Option Menu Set Information The Set Information option displays the following set specific information IP address Hardware ID of the Internet Telephone Current firmware version Regular and configured TNs programmed on set Node ID and IP address The Voice Gateway Media Card on which the Internet Telephone is registered After selecting Set Information from the Telephone Option menu 1 Using the Navigation keys scroll C 5 through the list to view Set information 2 Press the Quit key to return to the Telephone Option menu Call features Call features System administration is required for Call features Contact your system administrator to configure these features and codes on your telephone The Call features and Flexible Feature Codes FFC described in the following sections must b
35. f the i2004 Internet Telephone The Idle display is shown in the figure below The 12004 telephone has three display areas The upper display area is used for line and feature key status The middle display area contains a single line information display for items such as party and set information The lower display area provides feature key labels Programmable C 2 Supervisor MakeSetBus Line DN _ TY Ecaiur Keys GSD activity Not Ready Self labeled Gp 2637 In Calls Information display Jan 31 5 54pm Date time display Call party info Feature Status info Options info Directories info Nortel Networks Trans Conf ForwardMore Sel labeled Ge IN pe LJ Co p Navigation Keys 553 9541 Install your i2004 Internet Telephone Install your i2004 Internet Telephone Connect the i2004 telephone components CAUTION Damage to Equipment Do not plug the i2004 Internet telephone into an ISDN connection This results in severe damage to the i2004 telephone Consult your system administrator to ensure that you plug your set into a 10 100BaseT Ethernet jack The 12004 can connect directly to a network or share access to a LAN with a PC Two ports the Network Ethernet and the PC Ethernet are located on the back of the telephone and enable connections to a LAN and a PC Two CAT 5 cable lines are required when sharing a LAN with a PC 1 Connect one end of t
36. free mode begin to talk To edit a Predial number 1 Without selecting a Line key dial the SEE number Cc 2 Use the Navigation keys to highlight a C i the numbers and re enter new numbers 2498 m 3 Pressa Line key to dial the number Make a call Use Auto Dial The Auto Dial feature displays stores and automatically dials telephone numbers To use Auto Dial CE AutoDial To display Auto Dial number Display AutoDial To store an Auto Dial number AutoDial E AutoDial Lift the Handset Selecting an associated Auto Dial key from the upper display area press to dial the number Press the Display key Selecting from the upper display area press the configured Auto Dial key Without lifting the handset press the appropriate Auto Dial key Note The display screen displays the word Autodial next to the appropriate key Dial the telephone number including access code to be stored on the selected Auto Dial key Press the Auto Dial key a second time to store the number on the selected key Note Once a number has been stored the word Autodial disappears and the stored number displays Assign a label to the key After assigning the label the number disappears and only the label appears on the screen next to the key Make a call Activate Ring Again Use the Ring Again feature if a busy tone sounds or when there is no answer after placing a call Rin
37. g Again activates an audible tone notification that you receive when the person you tried calling is available or has used their telephone Ring Again also automatically redials the number To use Ring Again 1 Diala number and receive a busy tone or no answer RingAgn 2 Choose one of the following EE a Press the Ring Again key b Enterthe Ring Again Activate FFC To call a Ring Again party when you receive notification M arme 1 After receiving the notification tone lift XR the Handset RingAgn 2 Press the Ring Again key to automatically dial the number To Quit Ring Again before notification RingAgn Choose one of the following E a Before hearing the notification tone press the Ring Again key a second time b Enterthe Ring Again Deactivate FFC Make a call Redial last number called The Last Number Redial feature automatically redials the last dialed number To use Last Number Redial Cra 2498 T GE or 2498 mr 209 2 GNE Use Speed Call Choose one of the following 1 To redial using the Handset a Lift the Handset b Press the Line DN key 2 Without lifting the Handset press the Line DN key twice the last number dialed is automatically redialed By entering a one two or three digit code 0 999 use the Speed Call feature to store edit and automatically dial frequently called telephone numbers To store a Speed Call number SpcCtlr em dia SpcCtlr
38. he Quit key to keep existing settings Adjust volume After selecting Volume adjustment from the Telephone Option menu choose Ringer Handset or Handsfree for volume adjustment To adjust Ringer volume Ringer 1 Select Ringer from the Volume menu Lower 2 Press Lower to decrease volume Higher to increase volume The ringer RES sounds while you adjust the volume or f Higher 3 Choose one of the following a Press the Select key to save the FEES volume level and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2004 Telephone Option Menu To adjust Handset listen volume 1 Select Handset listen from the Volume menu Handset listen Lower 2 Press Lower to decrease volume Em Higher to increase volume or 3 Choose one of the following Higher a Press the Select key to save the volume level and return to the E Telephone Option menu b Press the Quit key to keep the existing settings To adjust the Handsfree listen volume Ham lstrees ister 1 Select Handsfree listen from the Volume menu Lower 2 Press Lower to decrease volume Press E Higher to increase volume or 3 Choose one of the following Higher a Press the Select key to save the volume level and return to the Telephone Option menu b Press the Quit key to keep existing settings To adjust the Headset listen volume 1 Select Headset listen from the Volume menu Head
39. he handset cord to the handset jack identified with a handset icon on the back of the telephone and the other end to the jack on the handset 2 Choose one of the following connections a Fora telephone not sharing a LAN access with a PC connect one end of the CAT 5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon The other end of the CAT 5 line cable plugs into the IP network b Fora telephone sharing a LAN access with a PC connect one end of the CAT 5 line cable to the LAN ethernet port located on the back of the telephone identified with a LAN icon and the other end to the IP network Insert a second CAT 5 line cable into the PC ethernet port located on the back of the telephone identified with a PC icon and the other end into the computer s Ethernet port 3 Contact your installation technician for the proper power option This telephone can be powered by an AC adapter or over a LAN 4 Thread the cord around the strain relief retaining hook and channel provided for a secure power connection Install your i2004 Internet Telephone 5 Secure the telephone footstand to the telephone base Use the angle grip on the top back of the telephone to change position Rear view of i2004 Internet Telephone To PC NIC card When using an i2004 or an i2004 with an integrated switch Your i2004 Telephone Option Menu Your i2004 Telephone Option Menu The 12004 I
40. key Dial the room Directory Number DN Press the key Press the Message Registration key again Hospitality features Use Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the telephone in each room To enter cleaning status RoomStatus ae 1 Press the Room Status key 2 Dial the Directory Number DN for the SEE room for which the cleaning status is being changed 3 Dial one of the following cleaning status SEE codes 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key 5 Dialthe Maid ID If you dial the wrong BEE Maid ID press the key and redial the ID RoomStatus ts 6 Press the Room Status key Hospitality features Display Room Status The Room Status feature prints the status of a room using the Display Module To read the status of a room RoomStatus l 383 i RoomStatus a 3 Press the Room Status key Dial the Directory Number DN for the room The DN displays followed by a two digit code a The first digit indicates the occu pancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4
41. know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session FFCs See Flexible Feature Codes Fixed key The hard labeled keys on your telephone Flexible Feature Codes FFCs Specialized codes entered using the dial pad that enable features for example Automatic Wake Up call Handsfree A method of conversing with the party on the other end of the line without lifting your handset Inbox Message A Fixed key on the 12004 telephone that connects to your voice messaging system when the key is pressed Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls On the 12004 telephone this information area is a one line by twenty four characters If the text message exceeds this area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Information line A one line by twenty four character area which displays date and time or application information Interrupted dial tone A broken or pulsed dial tone heard when you access some of the features on your telephone Terms you should know More Off hook Paging tone Primary Directory Number Private Line An option enabling access to the multiple layers of the Soft Feature keys These key
42. lem persists Additional features Branch Office The Branch Office telephone can operate in Normal Mode or Local mode Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the telephone loses communication with the Main Office TPS It then registers with the Branch Office and receives telephone services from the Branch Office When in Local Mode the telephone displays LOCAL MODE Test Local Mode Use Test Local Mode to check local mode functionality make and receive telephone calls This is useful when provisioning has changed for an Internet Telephone on a Branch Office Controller ZO l Press the Services key to access the Services menu Test Local Mode 2 Using the Navigation keys highlight Test Local Mode Select E 3 Press the Select key The telephone resets and registers to the Branch Office Additional features Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If the Resume Normal Mode command is not performed after testing the telephone autom
43. lication do This procedure shows you how to access the the following Finance application 1 Press the Select softkey to choose the Finance application The Loading message is shown The Finance message is shown Press the Next softkey 2 Two options are displayed Market Indices and Stock Quotes Use the Select softkey to choose one of the options If you choose Market Indices go to step 3 If you choose Stock Quotes go to step 6 3 The Loading message is shown A list of the major stock markets 1s shown with their current volume and the degree of change for the current day thus far 4 Use the Next and Prev softkeys to scroll through the list of markets 5 When you reach the end of the market listings use the Top softkey to return to the ScreenTop display You have completed this procedure External server applications NORTEL rks NORTEL If you select the Stock Quotes option The Loading message is shown Use the telephone keypad to enter the symbol for the stock for which you want a quotation If you make an error press the BkSpace softkey to correct it Once you have entered the stock symbol press the Get softkey to retrieve the results The Loading message is shown The information is displayed Press the Prev and Next softkeys to scroll through the information When you reach the end of the information the Home message is displayed Press the Select softkey Enter anothe
44. low Pages Search for businesses by name and ZIP code or postal code Sports Get the latest sports news Travel Find out how to access flight information through FlightArrivals com Weather Check the weather based on ZIP code or postal code Because your system s applications can be customized you may not have each of the Net6 applications listed above Contact your system administrator with any questions you may have regarding the default applications available on your 12004 internet telephone The application information is displayed on the LCD screen of your 12004 phone Only one application can be active at a time While browsing applications you can still make or receive telephone calls You can use the Expand to PC feature key to toggle between the 12004 telephone and Net6 applications External server applications To establish a Net session do the 1 following Figure 1 ScreenTop Menu Press the Expand to PC feature key The ScreenTop menu is displayed and the list of available applications is shown See Figure 1 below Use the up and down Navigation keys to scroll through the list of available applications Use the Select softkey to select an application Wait for the application to complete loading Use the Navigation keys to browse the topics shown Note If the server is not available when you press the Expand to PC feature key you are immediately brought back to
45. mber are displayed on your phone Smith John 5551234 Note In certain environments you must enter a digit before the telephone number to access an external line If this is necessary your system administrator can configure this to occur automatically To place a call to this person immediately press the Call softkey The screen is refreshed to show the call processing display To search for another person press the Next softkey 8 Ifyour search is unsuccessful the response Your search has returned no results is displayed Press the Top softkey to return to the ScreenTop menu To access the News application do This procedure shows you how to access the the following News application 1 Press the Select softkey to choose the News application The Loading message is shown 2 Alist of News headlines is shown Use the Navigation keys to scroll through the available headlines 3 Press the Select softkey to choose a News story The Loading message is shown 4 Use the Next and Prev softkeys to scroll through the text of the News story 5 When you reach the end of the News External server applications story you see the News prompt Press the Select softkey to return to the list of a i News headlines NORTEL iamiam 6 Youcan then use the Navigation keys and the Select softkey to choose a new topic Press the Top softkey to return to the ScreenTop menu To access the Finance App
46. nes a Noneto disable all tones b Short Click to enable a single tone for all keys c DTMF to turn on a separate DTMF tone for each key 2 Choose one of the following Select a Pressthe Select key to save the tone Ee selection and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2004 Telephone Option Menu Choose Ring type The Ring type option sets the telephone s ring tone After selecting Ring Type from the Telephone Option menu atn 1 Using the Navigation keys highlight Cap 5 one of the ring types Ring type 3 Play 2 Press the Play key to sample the ring Hm i 3 Choose one of the following Select a Pressthe Select key to save the ring HESS type and return to the Telephone Option menu b Press the Quit key to keep existing settings Enable Call timer The Call timer measures how long you are on each call After selecting Call timer enable from the Telephone Option menu 1 From the Call timer screen choose one On een of the following or a To turn on the Call timer press the On key Off b To turn off the Call timer press the SES Off key 2 Choose one of the following a Press the Select key to save the changes and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2004 Telephone Option Menu Enable OnHook Default Path When the set is on hook the OnHook Default Pa
47. ngaged signal 1 Dial a telephone number and receive a busy signal Overide aES 2 Press the Override key or enter the Override FFC The people in the targeted call receive a tone for approximately one second After Override joins you to their call a short tone repeats every sixteen seconds To end the connection es Press the Goodbye key Additional call features Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call To use Privacy Goodbye in an established state PrivRls Press the Privacy Release key during a call mE A person joins the call by pressing the shared number DN key on their telephone Multiple Appearance DN feature Use Radio Page Use an on site Radio Page system feature to page a person and stay on the line until they answer The paged person answers the call after entering a special Page Meet me code from any telephone To use Automatic Preselection Meet me page 1 Lift the Handset CG Ee OQ 2 Dial the Radio Paging Access FFC REE The page dial tone sounds page After dialing the ringback tone aag 3 Dial the number of the party you want to sounds Note The paged person can use any telephone to enter a Radio Paging Answer FFC plus their own DN number 4 Ifyour call goes unanswered for a preset time period after which a 15 second high pitched tone sounds followed by a silence press the Goodbye key
48. nnnt Use Handsfree calling ene ERER RRR Use the Corporate DIDEHIBE usare trrtit bti cinia erii pires i capp M an tic MARNE eco Doe DIO ones iip PTT IER ERE MEN MM Pelri Ring POON PREMIT CTI IIT TETTE TT TO Redial last number called nei bp HE HORMONE 33 We 2 9 NR NKININ E RCOEAHCRIUCCAI ATO T CNN ete 33 Make a System Speed Call sse 34 Vse ic nE ersan te ese ea ee 418 09030 005000 020 0UEE Go BRIRIR IE IRIS SER IRR 34 Makeat Intercom call iota Deer eneenrere eter SU EE 35 Answer a call 36 While on an active call 37 Place acallar hold ca ostio ERE Erie top EO bh brennt 37 Tct EP Or Dell io cde an Sonenn OIM M MIDI ME 37 Use Timed Reminder Recall L1 2 erre 38 Ue Atte rat ese ct itd dept reip IF DAN RR Ip UEM binis b Ci peti RE 39 De CP oc escas ceti patebit eT anii 39 Recorda Calling POR FEBR DN accu RoHPREREI TR EHE M GERE PLOM MM IMPE 41 Display inc ming Bells scio a v PED Ste A rH PH PR EHE AEN 41 Traced Malicious ERE eiie etas F RR HE Pix n EpL IR EE EUM S 42 Incoming calls 43 Activate Automatic Answer eek ciagccicessasvazsnsssdabscsaisnoresasessessienvesnrierenes A3 Activate Call PIERUES aen patior toteetvaden tend heh dh Perge 43 Le Call VVUDBROLae i IIR UHR REESE EBEN HEU UN PAP 44 While you are away from your desk 46 LEES PAREN oa cr eee ee teem ee eit D LAU omen DIA DID RUE 46 Use Internal Call Forward sse 47 Use Remate Call Forward aiite esatecasstatilelsdcuMdeid deno lesa
49. nter the User ID The User ID is your internal telephone number Depending on where the Virtual Office login takes place and the network configuration of the system your User ID can be a UPD number a CPD number or a Additional features transferable DN For more information contact your system administrator Select 5 Press the Select softkey to move to the Ew password prompt 6 Enterthe home Station Control SEE Password SCPW 7 Ifthe User ID is not found locally Locating Remote Server appears on the screen Note After three failed login attempts you must wait one hour before attempting to login again Virtual Office on your Remote Telephone A successful login transfers all the features time date and tones to your remote telephone from your office telephone See Figure 1 Figure 1 Logged in using an i2004 42888 AutoDial eND 34567 AutoDial em 42744 41055 Nov 08 1 42 P NORTEL NETWORKS User 41055 Trans Conf Forward More A User information line displays the number on your i2004 or 12050 telephone See Figure 2 Additional features Figure 2 Logged in using an i2050 Virtual Office on your Office Telephone When activated for Virtual Office by a remote telephone your office telephone is logged out and is no longer operational A Logged Out screen is displayed on your Logged Out telephone alerting you that it is being used Vnus Home for Virtual Office
50. nterference regulations of the Industry Canada These limits are designed to provide reasonable production against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which cast the user will be required to correct the interference at their own expense SL 1 Meridian 1 and Succession are trademarks of Nortel Networks Publication Number P1002469 Document Release Standard 3 00 Date October 2003 Produced in Canada N ORT E L 7 Internet address NETWORKS http www nortelnetworks com
51. nternet Telephone Services menu lists the following menus The Telephone Option menu enables you or your Network Administrator to configure telephone preferences The Virtual Office Login and Test Local Mode for Branch Office menus are listed when an 12004 Internet Telephone class of service is set for Virtual Office and Branch Office The Telephone Option menu offers the following options Volume adjustment Display diagnostics Local Dialpad Tone Ring type Contrast adjustment Language Date Time format Change Feature key label OnHook Default Path Set Information Call Timer Note The ellipses appearing after the option item indicate that there is a sublist To use the Telephone Option Menu i 5 Press the Services key ey qms 2 Using the Navigation keys to move up Cap 5 and down through the Services Menu highlight Telephone Option Telephone Option U Select Use the Navigation keys to scroll da through the list of options that can be g p customized Press the Select key Highlight a feature to adjust for example Language Language Your i2004 Telephone Option Menu Select 6 Press the Select key The display aaa provides information required to adjust your selection Select 7 Choose one of the following Ea a Press the Select key to save changes or and return to the Telephone Option Quit menu wu b Press t
52. og in Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID not in Notify local network Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID entered Enter correct User ID Locked from Login Failed to enter the correct Wait one hour for the Station Control Password three times lock to clear automatically or notify local network administrator to clear lock Permission Denied 3 Incorrect User ID entered Remote telephone has no Station Control Password Retry with correct User ID Notify local network administrator Additional features Table 1 Troubleshoot Virtual Office Displayed Message Permission Denied 4 Permission Denied 5 Permission Denied 6 Probable Cause Incorrect User ID entered Incorrect User ID entered Remote telephone does not have VOUA Class of Service Incorrect User ID entered Incorrect Station Control Password entered Actions Retry with correct User ID Retry with correct User ID Notify local network administrator Retry with correct User ID Select Retry and try again with the correct Station Control Password Server Unreachable 1 Server Unreachable 2 Network problem Network problem Notify network administrator if problem persists Notify network administrator if prob
53. on displays Note When used with other feature keys the Display key displays information associated with those feature keys While on an active call Trace a Malicious call Use the Malicious Call Trace feature to trace nuisance calls within your system To use Call Trace while on a call CallTrace ea Press the Call Trace key To use Call Trace without a Call Trace key TRANSFER Conf 1 Press the Transfer key or the a or Conference key 2 Dial the SPRE code followed by 83 or ds dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls This section describes features that are used with incoming calls Activate Automatic Answerback When the Automatic Answerback feature is active your set automatically answers in handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback AutoAns cmm Press the Automatic Answerback key To deactivate Automatic Answerback AutoAns dh eu Press the Automatic Answerback key again Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone in the same pickup group or another pickup group To answer a call in your own Call Pickup group ee 1 Lift the Handset AR Pickup 2 Press the Pickup key or enter the Ey Pickup Ringing Number FFC To answer an incoming call in another Call Pickup group CaN GrpPkp o 2 Press the Group Pickup key or ent
54. r symbol if desired Press ihe Top softkey to return to the ScreenTop display External server applications Call Interactions To answer a phone call while in a 1 Once you hear the ringing of the Net session do the following incoming call lift the handset 2 The LCD display on the phone changes from the Net6 display to the call processing display 3 Once you have completed your phone conversation replace the handset 4 Press the Expand to PC feature key to return to your Net6 session You are returned to the same place from which you left your Net6 session To place a phone call while in a Net 1 Lift the handset The Net6 display is session do the following replaced with the call processing display 2 Place your phone call 3 When you have completed your phone call hang up 4 Press the Expand to PC feature key to return to your Net6 session You are returned to the same place from which you left your Net6 session To exit a Net session do one of the Press the Expand to PC feature key following or Pick up the handset or Press the Quit key You receive a message indicating Lost connection Returning to main server External server applications Remember that call processing always takes precedence over a Net6 session if a phone call comes into your 12004 set the LCD is refreshed with the call processing display once you pick up the handset press the handsfree button or toggl
55. ry Number 10 91 Privacy Release 62 Private Line 91 Programmable Line DN Feature Keys self labeled 91 Q Quit Key 9 91 R Radio Page 62 Record a Caller s Number 41 Redial last number called 33 Remote Call Forward 48 U Ring Again 32 User Interface 91 93 Ring Type 10 21 Ringback ring tone 61 91 V Room Status 86 Virtual Office 10 65 Voice Call 64 S Volume Adjustment 10 16 Secondary Directory Number 92 Volume Control Bar 8 Secure your telephone 49 Selectable Conferee display and Disconnect 52 Services 15 Services key 10 Set Information 10 24 Shared Directory Numbers 92 Shift 9 Soft Keys self labeled 92 Speaker Key 9 Special dial tone 92 Speed Call 33 Speed Call System 34 Station Control Password 49 50 Status Messages 91 92 Succession Communication Server for Enterprise 1000 92 Switchhook 92 System or Switch 92 System Speed Call 34 T Telephone Option 10 Timed Reminder Recall 38 Transfer a call 37 Meridian 1 Succession 1000 Succession 1000M 12004 Internet Telephone User Guide Copyright 2002 2003 Nortel Networks All Rights Reserved Information is subject to change without notice Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing warrant This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules and the radio i
56. s are the four keys located directly below the display area Any line that is selected to either make a call or receive an incoming call The term off hook is applied regardless of whether the end user actually lifts up the handset or presses a line key or is automatically answered at the set or a line is automatically selected for an outgoing call A special tone heard when using the Radio Paging feature You hear two beeps followed by dial tone The main extension number on your telephone It is referred to by the Primary Directory Number PDN key A feature that can be assigned to your telephone With this line you can reach an outside number without dialing a code to access an outside line Internal extensions cannot be dialed from a private line User defined Feature Key Labels Quit key Ringback ring tone The six keys located at the sides of the upper area of the display A Fixed key on the 12004 telephone that is used to exit applications A sound indicating that a call you have made is ringing at its destination Terms you should know Secondary Directory Number A second incoming outgoing line for your telephone Shared Directory Number A DN extension that is shared by two or more persons Soft Keys self labeled A set of keys programmed by your system administrator These four keys located directly below the display area have four programmable layers The layers are accessed through
57. s the Transfer key and repeat TRANSFER the transfer to a different DN m b Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call AttRcal EE 1 Press the Attendant Recall key and stay on the line until the attendant answers oe 2 Press the Goodbye key The caller remains connected to the attendant Use Call Park Use the Call Park feature to hold temporarily parked and retrieve a call from any telephone Using Call Park does not tie up a line and when configured network wide can be used across networks A System Park Extension can be set to automatically park most calls To park a call on the System Park DN or your own DN Park Park During an active call press the Park key twice EX By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system To park a call on a DN other than the System Park DN or your own DN Park 1 Press the Park key 2 Dial the DN where you want to park the REE call Park 3 Press the Park key While on an active call To park a call using the SPRE code or FFC TRANSFER gr Conf TRANSFER or Conf E mem To retrieve a parked call Coe v Park EEE p
58. set listen Lower 2 Press Lower to decrease volume Press Higher to increase volume or 3 Choose one of the following Higher a Press the Select key to save the volume level and return to the EN Telephone Option menu Your i2004 Telephone Option Menu To adjust the Buzzer volume Buzzer 1 Lower 2 or 3 Higher Adjust Screen contrast b Press the Quit key to keep existing settings Select Buzzer from the Volume menu Press Lower to decrease volume Press Higher to increase volume The buzzer sounds while you adjust the volume Choose one of the following a Press the Select key to save the volume level and return to the Telephone Option menu b Press the Quit key to keep existing settings The Screen contrast option enables adjustments to the telephone s display contrast After selecting Contrast Adjustment from the Telephone Option menu Lower 1 un or Higher From the Contrast screen press Lower to decrease display contrast level Press Higher to increase display contrast level Choose one of the following a Press the Select key to save the contrast level and return to the Telephone Option menu b Press the Quit key to keep existing settings Your i2004 Telephone Option Menu Select a language The display is available in multiple languages After selecting Language from the Telephone Option menu 1 Using the Navigation keys highlight the desired langu
59. sfree to Handset mode 1 Lift the Handset 2 Replace the Handset to end the call E To switch from Handset mode to Handsfree mode Press the Handsfree key Replace the Handset 3 Press the Goodbye key to end the call IFE Make a call To use a Headset 1 2 5 3 To switch from Handsfree to Headset 1 2 a Use the Corporate Directory Depending on the headset type and telephone connect the Headset to the headset jack or the handset jack Press the Headset key Note Amplified and unamplified headsets are compatible with the 12004 Internet Telephone Adjust your Headset volume by using Volume adjustment in the Telephone Option menu Connect the Headset and put the headset on Press the Headset key Use the Directory feature to view select and dial Corporate Directory numbers Corporate Directory Eug 2 Select ENS 3 Press the Directory key to access the Corporate Directory Using the Navigation key highlight a Directory from the list Press the Select key Make a call To search for a specific number EEE CASE Search Dial To scroll to a specific number i When prompted use the keypad to enter the desired name in the format Last First To edit the entry select from the following a To toggle letters use the 1 9 num ber keys b For upper case letters use the second level of feature keys and press the Case key
60. th option enables a Headset or a Handsfree connection After selecting the OnHook Default Path from the Telephone Option menu handstree enable or headset enable Select Change Feature Key Label From the OnHook Default Path screen choose one of the following a Press the handsfree enable option b Press the headset enable option Choose one of the following a Press the Select key to save the default path and return to the Telephone Option menu b Press the Quit key to keep existing settings The Change Feature Key Label option renames the label displayed next to each feature key or restores the default labels to the keys After selecting Change Feature Key Label from the Telephone Option menu choose one of the following To Change the labels Select a Feature key Quit Edit the Feature key label The new label displays here Select Delete Select Case Select Symbol Text Clear More Clear More Clear More From the Change Feature Key Label screen press Select key Press the Feature key that is being changed Enter the new information for the feature key label To enter special characters press the up navigation key Note f you enter a prime DN key an error message displays Press the Select key to save the changes and return to the Telephone Option menu Your i2004 Telephone Option Menu To restore the default labels Restore all key labels Restore one k
61. the Call Processing display Contact your system administrator for assistance MERTEL is External server applications To access the White Pages Find a This procedure shows you how to access the Person application do the White Pages Find a Person application following 1 Press the Select softkey to choose the White Pages application The Loading message is shown 2 Use the Navigation keys to scroll through the available options Press the Select softkey to choose the Find a Person application The Loading message is shown You are prompted to enter the first name of the person 3 Use the telephone keypad to enter the name as in the following example john If you make a mistake press the BkSpace softkey to correct your entry Once you entered the name press the Ok softkey 4 You are prompted to enter the last name UNEIWORCS of the person Use the telephone keypad to enter the name as in the following example smith If you make a mistake press the BkSpace softkey to correct your entry Once you entered the name press the Ok softkey 5 You are prompted to enter the five digit ZIP code or six character postal code of the person Use the telephone keypad to enter the code as in the following example 90210 6 Press the Search softkey The Loading message is shown External server applications 7 If your search is successful the person s name and telephone nu
62. the More key These keys are also used to configure parameters in the Telephone Option menu Special dial tone The three consecutive tones followed by dial tone that you hear when accessing telephone features Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active Ringer is OFF and Line x Unavailable Succession 1000 An office communications system System or Switch Your office communication system Switchhook A button that the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call Terms you should know User Interface In this User Guide User Interface refers to the display screen that interacts with the end user as a result of an action or event Index A Attendant 89 Attendant Recall 39 Auto Dial 31 89 Auto Dial Transfer 56 Automatic Answerback 43 Automatic Wake Up 82 B Buzz signal 56 C Call Charge 41 Call Forward 46 Call Forward Internal 47 Call Join 51 Call Page 57 Call Page Connect 57 Call Park 39 Call party information 89 Call Pickup 43 Call timer 22 Call Waiting 44 Camp on Forced 34 Centrex
63. uit an Automatic Wake Up call co 383 Lift the handset Dial the Automatic Wake Up Request FFC Dial the Automatic Wake Up time in a 24 hour time format hhmm A tone sounds to confirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Lift the Handset Dial the Automatic Wake Up Quit FFC Press the Goodbye key Hospitality features To verify the time for the Automatic Wake Up call Lift the Handset Dial the Automatic Wake Up Verify FFC Dial the Automatic Wake Up time ina 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 Press the Goodbye key Hospitality features Activate Message Registration Use the Message Registration feature to read change or reset meters that log your hotel telephone calls To read meters MsgReg uU MsgReg a To change a meter MsgReg Sa EEE EEE x MspReg mj To reset a meter to zero MsgReg ann EEE x MsgReg Press the Message Registration key Dial the room Directory Number DN Press the Message Registration key again Press the Message Registration key Dial the room DN number Dial the correct meter count Press the key Press the Message Registration key again Press the Message Registration

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