Home

Avaya Glossary of Media Processing Server Series Terminology (Software Release 2.1) User's Manual

Contents

1. To use an MMF as a playback MMF it must be activated with the smp activate command For additional information see the Avaya MPS System Reference Manual See also CMR data file index file PeriStudio vocabulary element record MMF playback MMF command man pages utils mkmf smp activate See host mode P0602812 Ver 1 3 module Monitor MSP 10 MS token MTS 2000 mu law MultiMedia File Multiple DSP Digital Signal Processor Module Multi Signal Processing P0602812 Ver 1 3 Multi Signal Processing The hardware on the CDP resource card that provides shared resource functions A module is installed onto a CDP slot for a maximum of four modules per CDP card There are different modules that provide different shared resource functions module function capacity MSP 10 Call Conferencing one conference six callers slot For additional information see the Avaya MPS System Reference Manual See shared resources call conferencing resource card See Activity Monitor See module Media Storage Token An alphanumeric variable with at least 41 characters that contains information about a recorded message Each valid CMR message or fax recording generates a unique token which is stored by the application This token is accessed when an application plays back a recorded message Also known as token and CMR token For additional information see the Avaya MPS Application Programming
2. See also UNIX node PeriView PLC and analog See line card See PLC See PLM The data fields and attributes used for communicating with a host in screen mode Define physical maps with PeriMap See also host screen mode PeriMap Page 89 Glossary of Avaya MPS Series Terminology playback MMF playback MMF PLC Please hold on message PLM Page 90 An MMF used by an application to speak named vocabulary elements over the phone line Contrast with record MMF See also MMF application vocabulary element Phone Line Controller e The TMS software process the low level actions necessary to answer the telephone process touch tones and provide timing and state changes for telephone line events e The TMS hardware containing the telephone connections and running PLC software PLC both hardware and software varies to support analog or digital interfaces The analog version of PLC is VPLC the digital version of PLC is TPLC See also process VPLC TPLC analog digital See intermediate timeout message Phone Line Manager The VOS software process responsible for managing all Avaya MPS telephone line processing and control functions Telephone management functions include call answering call transfer touchtone processing recording and playback mode control etc PLM in conjunction with PLC the telephony hardware VPLC TPLC resource cards and firmware provide all telephony oriente
3. dd type data card length two numeric yyyy type lower level folder y1 type data card length one numeric y2 type data card length one numeric y3 type data card length one numeric _y4 type data card length one numeric For additional information see the Avaya MPS PeriProducer User s Guide See also PeriProducer folder P0602812 Ver 1 3 Page 35 Glossary of Avaya MPS Series Terminology data file data file DBAP Page 36 The component file of an MMF that contains vocabulary element data Where MMFs are used as vocabulary or CMR files this is audio data Other types of elements that may be stored in an MMF include fax and TDD data MMF data files have mmd extensions Element index File Contrast with index file See also MMF vocabulary element CMR TDD Disk Based Audio Playback Audio played from a SCSI disc See paging P0602812 Ver 1 3 DCC default snapshot delimited loading P0602812 Ver 1 3 delimited loading Digital Communications Controller is an embedded systems board that has a Motorola processor It resides as a daughter card on the TMS mother board which has ethernet connection for control and communication The DCC 3000 board resides on the MPS node one DCC p
4. AR R E AAR EN E DAAA E AAA E ASA E AASA E DAA E DONOR E DONAA E DAEAR E ODEDA E DOPINA VODNAR Seccennd Secenae VOODER VOODEN DOPOD Semaeed E VOGON E DONON E DANNER DONOR E DONOR E DENNO ERNA E DAADE E IAA E ASAD E DANASA EAA EDONA E DENSA Sosceces Roceened E VODENA eemceced Sosccend VODENA Sensaced eoseceed Rocceend Semmaced Sesscced Rocceens Rocrmsed E BASON E ANAR EDAR Enaaak Sccereest Eanna Seemece Semoceest Secweeesd Soorassk boraren boonenni Socemeed boooreri boecenni Soceemed Secemeed Semmeced Srcceeet boreeoci Conseoni enreceest Socecendl Connssei Seavece Vorenori Soecered Filer Properties ibutes Protected _ Autoskip _ Numeric Att Page 83 P0602812 Ver 1 3 Glossary of Avaya MPS Series Terminology PeriProducer For additional information see the PeriProducer User s Guide See also BMS formatted screen interaction IVR host PeriProducer application command man page utils perimap PeriProducer A graphical application construction tool designed to simplify application creation for the Avaya MPS With PeriProducer users who understand their application requirements but are not necessarily well versed in phone system characteristics or interactive voice response application programming can create their applications directly PeriProducer also gives more experienced deve
5. See also PeriMap screen mode See ACD See ANI See ASR Avaya Media Processing Server The hardware and software needed to create a call processing environment The Avaya MPS Series is made up of a series of MPSs running on different nodes The Avaya MPS component consists of Avaya MPS software including ASE and VOS and a TMS One TMS is required for each Avaya MPS component defined on a node See also Avaya MPS 1000 TMS Avaya Media Processing Server Avaya MPS 1000 A cabinet enclosed Avaya MPS Series network configuration available on both the Windows2000 and Solaris platforms The Avaya MPS 1000 contains four TMSs per chassis and up to four chassis per cabinet It can support 10 000 ports with the ability to bridge between any two regardless of the chassis the ports are in with respect to each other The Avaya MPS 1000 consists of a Solaris or Windows 2000 host node running operating system and Avaya MPS software and one or more TMSs responsible for the bulk of telephony processing See also TMS See also Avaya MPS ASE VOS VENGINE Page 23 Glossary of Avaya MPS Series Terminology Basic Map Support Basic Map Support baud rate Bayonet Neill Concelman Bayonet Nut Connector Bisynchronous Communication blind referral BMS BNC Page 24 See BMS The communication link s rate of data exchange expressed in bits per second Avaya MPS comm boards support baud rates from 300 to 19 200
6. The protocol class of an external computer system The Avaya MPS supports two host types asynchronous and generic Any host that uses the asynchronous protocol is defined as async all others SNA 3270 BSC SDLC Express etc are defined as generic See also host asynchronous protocol command man pages commgr async commgr generic Page 57 Glossary of Avaya MPS Series Terminology host mode host mode HSAM hunt group Page 58 The message exchange format between the Avaya MPS and the host computer The host mode can be 24 byte header PACE rawtty or screen mode See also host 24 byte header PACE rawtty screen mode command man page commgr mode Hash Sequenced Access Method See hashed See dynamic referral P0602812 Ver 1 3 indexed image file The software that runs on a line card or module For additional information see the Avaya MPS System Reference Manual See also line card module in band signaling The phone line communication scheme where line signaling is carried on the same channel as the voice data Most digital transmission links use in band signaling In this scheme 1 bit from each of the 24 channels in every sixth frame carries dialing and controlling information The system can use all channels on a span as caller lines In band signaling does not noticeably affect voice quality Contrast with out of band signaling See also digital span index The set of keys used to ord
7. AVAYA Glossary of Avaya Media Processing Server Series Terminology Software Release 2 1 Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number P0602812 Document Version 1 3 Date May 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessaril
8. VEMUL is for testing and debugging Do not use call simulation on a system handling live calls For information about testing and debugging applications see the Avaya MPS PeriProducer User s Guide See also application PeriProducer PeriGEM VMST The ASE software process responsible for the execution of each occurrence of an application call processing or administrative assigned to an Avaya MPS line For additional information see the Avaya MPS System Reference Manual See also ASE call processing application administrative application assign See VMST See VMT See Alarm Viewer See VT Voice Memory Disk Interface Hardware and software that improves paging performance VMDI off loads certain speech management functions and the associated processing from the system processor For additional information see the Avaya MPS System Reference Manual See also paging Page 115 Glossary of Avaya MPS Series Terminology VMM VMST VMT vocabulary element vocabulary file Voice Data Memory Voice Memory Disk Interface Voice Memory Manager Voice Message Server Voice Operating Software VOIP Page 116 VMM Voice Memory Manager A multi threaded process that resides in the VOS subcomponent of the Avaya MPS component and provides media management services for the VOS See also Avaya MPS VOS VENGINE Message Server Extended The ASE software process that funnels VOS messages that have be
9. BSC 3270 supports baud rates up to 9 600 SNA 3270 supports baud rates up to 64 000 Use host parameter to specify the baud rate for comm boards See also comm board BSC 3270 SNA 3270 See BNC See BNC See BSC 3270 A method of call transfer that dials out to the referral party and assumes the call has been answered Contrast with supervised referral Basic Map Support A method of identifying IBM 3270 type screen fields in the transmission of host interaction commands from an application PeriProducer supports creating BMS maps using PeriMap and integrating formatted screen interaction into application programs For information on creating and using BMS maps see the Avaya MPS PeriProducer User s Guide See also host PeriMap screen mode application British Naval Connector aka Bayonet Nut Connector aka Bayonet Neill Concelman Used to connect a computer to a coaxial cable in a 10BASE T Ethernet network P0602812 Ver 1 3 bridge British Naval Connector BSC 3270 Burroughs Poll Select P0602812 Ver 1 3 Burroughs Poll Select See referral See BNC Communications software that emulates an IBM 3274 cluster controller supporting the Bisynchronous Communications protocol The terminals attached to an Avaya MPS BSC 3270 controller have the same capabilities as terminals attached to an IBM 3274 controller All 3270 based application subsystems can be interfaced through the MPS BSC 3270 con
10. Computerized Telephony Applications Platform Hardware and software that provides an open and integrated environment for enhanced call processing call data delivery and other call center related applications in client server installations Integration of the C TAP system into an existing data and telecommunication environment is enhanced by the availability of a wide selection of telephony and host computer connectivity and multiple LAN interfaces The C TAP system also integrates seamlessly with the Avaya MPS to provide enhanced call data delivery capabilities for calls transferred from the IVR system See also application host Computer Telephony Integration which is used to integrate call handling and information processing activities P0602812 Ver 1 3 data card D database Refers to data structured in an organized fashion generally in tables Database files organize the information to facilitate direct and or sequential access Database files can be hashed or indexed See also sequential access direct access hashed indexed data card A PeriProducer variable that is the logical storage location for numbers characters or other data PeriProducer uses a filing cabinet analogy for variable data data cards are grouped in folders You can also define a data card as a sub folder This lower level folder can in turn hold additional data cards date_fold type folder mm type data card length two numeric
11. Protocol in the Avaya MPS SNMP Package User s Guide soft termination The delayed method of ending the execution of an application When you execute a soft termination the application terminates either after the currently processing call completes its execution cycle or when the kill timer parameter expires whichever comes first Use the APPMAN Terminate Un Assign Lines tool to define the termination type Use the APPMAN Configure Applications tool to configure the kill timer interval Contrast with hard termination See also application APPMAN kill timer software process See process SPARC Scalable Processor Architecture The microprocessor designed and marketed by Sun Microsystems Most Avaya MPS systems are based on the SPARC platform span A single digital connection For domestic T1 systems each span can support 24 phone lines For European E1 systems each span can support 30 phone lines For additional information see the Avaya MPS Telephony Configuration Reference Manual See also digital speak as Refers to the manner an application speaks the contents of a numeric data card The application can speak as conversational non conversational date time money ordinal or percent See also application data card conversational non conversational percent P0602812 Ver 1 3 Page 101 Glossary of Avaya MPS Series Terminology Speaker Verification Speaker Verification Speech Management Process
12. See also analog PCM Analog Display Services Interface The Bellcore standard protocol for use with screen telephones You can use PeriMap to create ADSI compatible displays See also PeriMap Application Event Queue This is used by an application to receive events from the MX subsystem As an event occurs it is placed on the end of the MX application s AEQ until the application is ready to process the event The application receives service events by removing them from the front of the AEQ See also MX Attention Identifier keys Special keystrokes that are interpreted by the host computer such as Program Function and Program Attention The set of valid AID keys varies depending on the particular protocol In some cases the use of these keys is equivalent to commands that send screen maps or text streams AID keys are usually issued by applications See also host application Page 13 Glossary of Avaya MPS Series Terminology ALARM ALARM ALARMD Alarm Monitor Panel Page 14 The text based utility used to display the alarms that are broadcast by ALARMD Alarms ee ALARM is a non interactive application that simply displays the alarm message text received from ALARMD running on the Avaya MPS with which ALARM is currently associated This translation facility uses the alarm database to convert system and user created messages to the proper format for displaying and logging For additional informatio
13. time Avaya can supply an application program that implements the Avaya MPS portion of this message exchange Internally the system converts the 24 byte header into a PACE structure The application program then processes these PACE commands The 24 byte header mode is typically utilized to maintain backward compatibility with Avaya s earlier generations of systems See also PACE host An Avaya MPS supported digital interface where signaling is performed using a dedicated channel Also known as German ISDN For additional information see the Avaya MPS Telephony Reference Manual See also digital channel ISDN P0602812 Ver 1 3 A ABCD bit signaling ACB ACD Active Call P0602812 Ver 1 3 Active Call The data transmission technique used in most digital T1 transmission links One bit robbed from each of 24 channels in every 6th frame carries dialing and controlling information Contrast with out of band signaling For additional information see the Avaya MPS Telephony Reference Manual See also digital channel Application Control Block An instance of an ACB is created every time an application registers and is destroyed every time an application unregisters ACB contains both an AEQ Application Event Queue and an ECT Event Callback Table See also AEQ ECT Automatic Call Distributor is a phone system that specializes in handling incoming calls Its functions are e to answer ca
14. 1000 2000 or C7 e An MPS component enables phone lines to interact with applications to process calls e An OSCAR component provides external resource services such as speech recognition and speech synthesis or Text To Speech TTS It functions in conjunction with an MPS component which provides telephony services for call processing e An MTS 2000 server provides a platform for centralized voice message storage and retrieval across a network of MPS systems e ACCSS 1000 2000 or C7 component enables the MPS to connect with a Signaling System 7 SS7 network Components are controlled by Startup and Recovery Process SRP Only Avaya MPS and OSCAR components are supported in PeriView s latest release 6 0 To see a component in the PeriView Launcher APPMAN and Activity monitor expand a tree object by component with the Component Tree Control All components configured for the Avaya MPS network should be defined in the SMPSHOME common etc vpshosts file For additional information see the Avaya MPS PeriView Reference Manual See also SRP OSCAR CCSS 1000 2000 MTS 2000 TTS SS7 See C TAP See CTI Refers to joining end to end Applications dynamically concatenate independently recorded vocabulary elements to produce natural sounding voice output For example the Avaya MPS may speak four discrete elements for the number 1205 one thousand two hundred and five See also application voca
15. ATM To associate an application with a phone line The assign process copies an application s executable vex configuration acfg and shared library so files to the appropriate location Use the APPMAN Assign Re Start Lines tool to assign applications to lines For information about APPMAN see the Avaya MPS PeriView Reference Manual Contrast with unassign See also application APPMAN See asynchronous protocol An external computer system that uses an asynchronous protocol See also asynchronous protocol host Start of line and end of line characters used on an asynchronous communications line A start of line character is optional but an end of line character is required Typically the defaults of for sol and for eol are overridden with a sol specification of 0 and a eol specification of carriage return hex OD or line feed hex 15 For screen mode sol eol 0 See also asynchronous protocol screen mode Data transmission guidelines that do not rely on timing mechanisms Message delimiters signal the start and end of each line The Avaya MPS supports asynchronous protocols including PACE 24 byte header and rawtty Contrast with synchronous protocol See also PACE 24 byte header rawtty asynchronous message delimiters See ATTE Asynchronous Transfer mode that can carry voice video and data can also be used as the basis for LANs and WANs Page 21 Glossary of Avaya M
16. For additional information see the Avaya MPS System Reference Manual See also guard timers pace timers See host intermediate timer See ISDN See IVR P0602812 Ver 1 3 intermediate timeout message intermediate timer internal resource ISAM ISDN P0602812 Ver 1 3 ISDN The message the system speaks if either the host intermediate timer or the resource intermediate timer expires The default host and resource message uses the vocabulary element Please hold on to speak the phrase Please hold on to the caller You can use PeriStudio to record a different phrase You can also specify a different vocabulary element by doing one of the following e use the Application Manager Configure Applications tool to modify the Intermediate Timeout Message Execution option e in an application use an Environment block to modify the intermsg VENGINE option Also known as the Please hold on message See also host intermediate timer resource intermediate timer host vocabulary element PeriStudio APPMAN application VENGINE See host intermediate timer resource intermediate timer An internal resource provides resources to the Avaya MPS environment from within the Avaya MPS platform An internal resource is defined as e an optional part of the TMS residing on a plug in card e uses the TMS multibus for control data e uses the TMS PCM highway for audio control See also TMS Avaya MPS
17. M main application MIBManagement Information Base map MDM Media Storage token Media Transaction Program Interface P0602812 Ver 1 3 Media Transaction Program Interface An Avaya MPS program that performs specific call processing or administrative functions A main application may link to other applications for interim processing functions The main application passes control to the linked application After the linked application completes its functions it returns control to the main application execution flow main application passes returns control control to to linked application Contrast with linked application See also call processing application administrative application See MIB See BMS Multiple DSP Module A resource must be available on the system for an application to use it If the resident DSPs are fully allocated to resources or protocols capacity for more resources can be added by installing MDM in an open TMS slot and loading the image definitions for the resources required The MDM contains 12 DSPs for configuration of additional resources See also DSP TMS See MS token See MX Page 69 Glossary of Avaya MPS Series Terminology menu menu Refers to one or more parts of an application where the following occurs e speech prompts inform callers of their options e callers select options e the application processes the input Avaya MPS menus should presen
18. Server allow speech based transaction processing The Avaya MPS node with which the OSCAR node is associated can be a Solaris or Windows 2000 node The MPS node provides telephony and application processing services The OSCAR node provides resource processing such as speech recognition and synthesis Avaya supports OSCAR speech synthesis and recognition resources provided by multiple third party vendors and also provides an Internet Audio Server resource For additional information about the OSCAR resource refer the Avaya Media Processing Server Avaya MPS Series OSCAR 6 0 1 Reference Guide See also SPARC component TMS The phone line communication scheme where the dialing and supervisory signals are separate from data transmission All signaling information for a group of lines 23 per T1 span 29 per E1 span is carried on a single dedicated channel known as the D channel The other channels B channels carry the data for that line With out of band signaling data is transmitted distortion free Out of band signaling decreases a span s caller line capacity by one line One line is required to carry the signaling information for the other lines One D channel can carry the signaling information for 2 spans The Avaya MPS uses ISDN for out of band signaling Contrast with in band signaling For additional information see the Avaya MPS Telephony Reference Manual See also ISDN digital span P0602812 Ver 1 3 PA
19. Speech Recognition ASR shared resources A single VRP must be dedicated to one function ASR or TTS To use ASR and TTS in the same system an Avaya MPS can have one VRP performing TTS and another VRP performing ASR For additional information see the Avaya MPS System Reference Manual See also TTS ASR shared resources resource card Voice Response Unit The hardware and software that enables phone lines to interact with applications to answer calls See See also PLC and analog IVR The Peri View tool used to access an MPS shell Use the VSH tool to issue commands and send messages to active VOS processes You can start an MPS shell for each Avaya MPS in the network For additional information see the Avaya MPS PeriView Reference Manual or the MPS PeriView Quick Start Guide See also PeriView VOS command man page vsh Virtual Terminal Software and memory resources within the MPS that are allocated to that is associated with application telephone lines either on a permanent or as needed that is pooled basis to emulate the functions of a terminal operator See also application VT pooling P0602812 Ver 1 3 VTCPD VT assignments VT pooling VT100 P0602812 Ver 1 3 VT100 The VPS Transmission Control Protocol Daemon is the software process that facilitates communication between Avaya application programs and one or more external hosts through TCP IP or UDP User Datagram Protocol connecti
20. configuration and alarm functions for TMS See also TMS Transmission Control Protocol Internet Protocol A set of protocols designed to allow a variety of computers to communicate over a network The MPS uses VTCPD to communicate with a TCP IP based host See also VTCPD host Page 107 Glossary of Avaya MPS Series Terminology TDD TDD TDQ Telecommunications Device for the Deaf Telephony Media Server Telnet Telnet VT100 Telnet 3270 terminate Text To Speech timeout TFTP Page 108 Telecommunications Device for the Deaf A text based telephone terminal For information about the Avaya implementation of TDD see the Avaya MPS System Reference Manual Transient Data Queue A file that stores data as plain ASCH text TDQs only support sequential access to data When an application adds data to a TDQ it is appended to the end of the file See TDD See TMS The UNIX process that provides a TCP IP communications link to remote host systems See also VOS TCP IP host See VT100 See TN3270 Refers to stopping the execution of an application Use the APPMAN Terminate Un Assign Lines tool to terminate applications A terminated application remains assigned to a line Termination can be soft or hard Contrast with start See also application APPMAN assign hard termination soft termination See TTS See network timeout Trivial File Transfer Protocol is a simple file transfer
21. is the process responsible for collecting system statistics System stat events are tracked by stat event counters Each MPS is equipped with one counter for each unique occurrence of a specified event System statistics are collected on a per MPS basis by each MPS VSTAT process At regular intervals data is collected from each MPS VSTAT process and transferred to the statistical node where it is stored on a per MPS basis For additional information see the Avaya MPS PeriView Reference Manual Contrast with application statistics See also span digital host application PeriReporter P0602812 Ver 1 3 T T1 T1 1000 T1 2000 T1 Phone Line Card talk off Task Scheduler TCAD TCP IP P0602812 Ver 1 3 TCP IP See digital See TPLC See TPLC The condition where human speech is recognized as touchtone data Since DTMF tones are in the frequency range of human speech normal speech may contain sound fragments similar to valid DTMF frequencies Use the PLM guard timer to lower the probability of talk off For additional information see the Avaya MPS System Reference Manual See also DTMF PLM guard timers command man page plm guard The Peri View tool used to define and schedule tasks performed as either a single occurrence or on a recurrent basis For additional information see the Avaya MPS PeriView Reference Manual See also Peri View TMS Configuration and Alarm Daemon Provides loading
22. or administrative For additional information about APPMAN see the PeriView Reference Manual Contrast with application type See also main application APPMAN call processing application administrative application Refers to the default type of MultiMedia file MMP When an expandable MultiMedia file becomes full it grows dynamically to accommodate more recordings until there is insufficient available disk space 2 free space For additional information see the Avaya MPS System Reference Manual Contrast with static See also MMF The ending portion of a file name Extensions begin with a period and are usually made up of four or fewer characters The file extension frequently identifies the type of file For example extension file type ppr PeriProducer application vex VENGINE executable mmi MMF index mmd MMF data acfg application configuration See also PeriProducer application MMF VENGINE P0602812 Ver 1 3 external resource P0602812 Ver 1 3 external resource An external resource provides additional resources to the Avaya MPS environment External resources may include speech synthesis and recognition External resources are defined as e residing on a separate platform than the Avaya MPS e uses an Ethernet based LAN for control data e uses an external audio highway for audio control Page 47 Glossary of Avaya MPS Series Terminology fast timers F fast timers fax
23. or element names take up a significant amount of system memory For additional information see the Avaya MPS System Reference Manual Contrast with partial loading See also vocabulary element hash table PeriStudio SMP Page 37 Glossary of Avaya MPS Series Terminology delimiter delimiter See asynchronous message delimiters Diagnostics Logging See DLT and Tracing Daemon Dialed Number See DNIS Identification Service Page 38 P0602812 Ver 1 3 digital Digital Communications Controller Digital Private Network Signaling System Digital Signal Processor direct access Direct Memory Access P0602812 Ver 1 3 Direct Memory Access A telephone interface that supports information represented by binary code The original signal is translated into a numeric representation In the United States a digital interface is known as T1 in Europe it is known as E1 or CEPT The fundamental difference between T1 and E1 standards are the bit rate and voice data compression schemes T1 uses u law while E1 uses A law Many countries have developed their own unique digital telephone protocols within T1 or E1 standards Occasionally a single country such as the U S uses multiple implementations of the T1 specification On the Avaya MPS the physical connection for the digital phone line interface is made by the channel service unit CSU Each digital interface supports either 24 or 48 individual T1 telephone
24. protocol that uses UDP based file transfer protocol to transfer files between hosts on a network See also LU 6 2 TCP IP P0602812 Ver 1 3 timers TMS TMS Configuration and Alarm Daemon TMS Routing Interface Process TN3270 token tool tips P0602812 Ver 1 3 tool tips System utilities that start and or stop events based on a time interval See also fast timers scaled timers host enquiry response timer host intermediate timer resource error timer resource intermediate timer guard timers pace timers total call timer referral call timer Telephony Media Server The physical interfaces to the telephone network The TMS includes the telephone line resource cards and associated hardware consisting of intelligent speech telephone and data communications components TMS hardware is responsible for lower level functions such as telephone line signalling host communications use of shared resources and message recording playback The TMS can handle analog and digital telephone interfaces separately never at the same time See TCAD See TRIP Telnet 3270 is an Avaya MPS supported host communication protocol Avaya Telnet 3270 software TN3270 client emulator for the MPS allows interaction with IBM hosts including UNIX system computers and a variety of TN3270 servers The MPS TN3270 process contains the 3270 terminal emulator for the virtual terminals VTs For each VT the MPS TN3270 process
25. the PeriView tool used to e assign applications to phone lines Assign Re Start Lines tool e start applications Assign Re start Lines tool e terminate applications Terminate Un Assign Lines tool e unassign applications from phone lines Terminate Un Assign Lines tool e configure an application s run time environment Configure Applications tool e display application and Avaya MPS status information Status tool e control the default application assign start order Line Start Order During Reboot tool e delete unnecessary application and shared library files File Maintenance tool See also PeriView PeriView tools application assign start terminate unassign Application Services Environment The group of software required to develop and execute applications ASE is made up of the independently running processes VENGINE VMST and VSUPD For additional information about ASE see the Avaya MPS System Reference Manual See also VENGINE VMST Automatic Speech Recognition Automatic Speech Recognition It refers to software tools programs that are used to recognize spoken words ASR requires a VRP board Access the ASR feature through the PeriProducer Resource block See also PeriProducer shared resources VRP P0602812 Ver 1 3 assign async asynchronous host asynchronous message delimiters asynchronous protocol Asynchronous Telnet Terminal Emulation ATM P0602812 Ver 1 3
26. through the SQL block You can also use PeriSQL to construct SQL commands to query the database See also database PeriProducer PeriSQL SQL See RDBMS See RLT Refers to processes or data structures on a different node node1 node2 OOP FO Ay local remote to node 1 Contrast with local See also node See RVMM P0602812 Ver 1 3 resource card resource error timer P0602812 Ver 1 3 resource error timer The Avaya MPS hardware that implements shared resources Shared resources either require their own card for example FPLC for fax functions or a module on the card Contrast with line card See also shared resources FPLC module A resource response timer The resource error timer specifies the interval allotted for a resource to respond to an inquiry from an application If the resource does not respond within the resource error interval VENGINE generates ertimeout The resource error interval must be longer than the resource intermediate interval The resource error interval is determined by the rscertime environment variable This timer is disabled by default For additional information see Avaya MPS PeriProducer User s Guide and the ert imeout man page Contrast with host enquiry response timer See also shared resources application VENGINE Page 95 Glossary of Avaya MPS Series Terminology resource intermediate timer resource intermediate ti
27. 602812 Ver 1 3 Page 87 Glossary of Avaya MPS Series Terminology PeriView PeriView The suite of graphical tools used for Avaya MPS system administration operation and control Peri View is the application designed to manipulate and view network activity and to develop and maintain applications in a Graphical User Interface GUI environment TE alnlxi File Window Help Avaya User Administrator Management m as Ams AZAA HB Untitled Connect to 192 168 108 107 mettre a Page 88 For additional information see the Avaya MPS PeriView Reference Manual and the Avaya MPS PeriView Quick Start Guide See also Peri View tools PLC analog and GUI application P0602812 Ver 1 3 PeriView tools PeriView workstation phone line card Phone Line Controller Phone Line Manager physical map P0602812 Ver 1 3 physical map The software entities accessed through Peri View The PeriView tools are APPMAN Activity Monitor Alarm Viewer VSH tool File Transfer SPIN PeriReporter PeriStudio PeriProducer and PeriSQL For additional information see the Avaya MPS PeriView Reference Manual See also APPMAN Activity Monitor Alarm Viewer VSH tool File Transfer SPIN PeriReporter PeriStudio PeriProducer PeriSQL A single node configured to control and administer the entire Avaya MPS network PeriView Workstation It AMPS i MPS
28. Avaya MPS supported synchronous protocols include Burroughs Poll Select SDLC Express SNA 3270 and UTS 400 See also host clocking Burroughs Poll Select SDLC Express SNA 3270 UTS 400 system operator The person responsible for monitoring proper functioning of the Avaya MPS system The primary function of the MPS system operator is to ensure smooth daily operation of the MPS system Operators may also need to perform some maintenance tasks to ensure caller accessibility to the MPS Avaya MPS system operators must be familiar with telecommunications and computer equipment their functions and associated terminology In addition they must be familiar with site specific telephone systems power systems computer systems and peripheral components such as terminals modems printers etc For additional information see the Avaya MPS System Operator s Guide See also PLC and analog P0602812 Ver 1 3 Page 105 Glossary of Avaya MPS Series Terminology system statistics system statistics Page 106 Data related to phone line usage span activity and host interaction System statistics are Avaya MPS specific and include all statistics generated by all applications on each MPS System stat events are predefined by Avaya and are automatically collected and stored in binary files System statistical reports are also predefined by Avaya and should not be modified You can use PeriReporter to select and generate a report VSTAT
29. CE pace timers pacing P0602812 Ver 1 3 pacing Periphonics Asynchronous Communications Exchange The native data message exchange format for async hosts PACE is also applicable to the 3270 mode of operation To maintain backward compatibility the Avaya MPS converts 24 byte header messages into PACE format See also host 24 byte header asynchronous protocol Input processing options that either cause an event when they expire or are turned off by software when a certain event occurs Pace timers include origin tone rend and pickup for a blind outdial referral You can customize many pace timers with the PeriProducer Environment block For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Telephony Reference Manual Contrast with guard timers See also PeriProducer See input timing Page 79 Glossary of Avaya MPS Series Terminology paging paging A method of accessing MMF elements that conserves Voice Data Memory VDM By default SMP attempts to load all vocabulary elements into VDM However if the size of the activated MMF elements exceeds available voice memory the elements are played from disk that is elements are paged from disk as required Each phone line has dual paging buffers SMP places the element s data in the paging buffer to be spoken When the data in the buffer has been spoken SMP replaces it with the next block of data to speak The pagin
30. Fax Phone Line Card FCP Page 48 PLM timing parameters that have a resolution of ten milliseconds with a tolerance of plus or minus ten milliseconds You can specify fast timer values with a scale of milliseconds tenths of a second or whole seconds The scale does not affect its accuracy If you specify a value for a fast timer without the units it will default to milliseconds If you specify milliseconds but the value is not a multiple of ten the system automatically rounds the value to the nearest ten millisecond boundary For additional information see the plm intro man page Contrast with scaled timers See also PLM The Avaya MPS shared resource used to perform a variety of functions from simple stored fax output to dynamic composition on demand In many cases Avaya supplied application programs can be utilized to meet system application needs In other systems these pre defined applications can be modified to meet unique application needs In systems where pre defined applications are not suitable the PeriProducer fax functions can be programmed as required To use the fax feature the Avaya MPS must be equipped with at least one FPLC Each FPLC 1000 module provides up to eight fax modem channels Each channel is capable of being individually configured and independently operated For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual Se
31. For additional information see the Avaya MPS System Reference Manual See also ALARMD CLP COMMGR CONOUT PLM SMP UTIMER VMT ECD UNIX node process See STATD Voice Processing Controller The hardware that manages the voice processing bus and associated components It also moves voice data that is recorded vocabulary elements from voice data memory into the line cards for speech output The VPC also controls the reverse process called Caller Message Recording CMR The VPC moves control and status information between the line card and PLM See also CMR PLM vocabulary element VDM line card Voice Phone Line Controller Card PLC both hardware and software for analog telephone line interfaces Contrast with TPLC See also PLC and analog Page 117 Glossary of Avaya MPS Series Terminology VRC VRC VRP VRU VSH tool VT Page 118 Variable Resource Chassis A versatile chassis assembly that is used in several Avaya product lines The VRC has four front and two rear plug in slots The VRC contains e Up to four TMS assemblies e One or two application process boards e Two Network Interface Controllers NICs or one Hub NIC e Up to six power supplies one for each populated shot e Two available drive bays e Either a single Hub NIC or two NICs will be present per VRC but not both See also TMS Voice Recognition Platform The resource card necessary for the Text To Speech TTS and Automatic
32. PCM Index Sequential Access Method See indexed Integrated Services Digital Network A set of standards and protocols designed to allow a single phone line to support multiple transmissions at the same time Signaling is performed using a dedicated channel The Avaya MPS supports ISDN for data transmission For information about configuring the Avaya MPS for ISDN see the Avaya MPS Telephony Reference Manual For information about coding applications for ISDN see the Avaya MPS Application Programming Reference Manual See also out of band signaling Page 61 Glossary of Avaya MPS Series Terminology IVR IVR Interactive Voice Response Refers to systems which communicate with a user through a telephone interface IVR application See application IWR_AN See Alphanumeric IWR Page 62 P0602812 Ver 1 3 key key ahead Key Sequenced Data Set kill timer KSDS P0602812 Ver 1 3 KSDS A set of character that is pattern matched to the data stored in file records Records in both hashed and indexed files can be located by a key See also hashed indexed The touchtone input processing feature that allows the caller to enter touchtones during speech output of the voice script The caller may enter a response as soon as he or she recognizes a prompt it is unnecessary to wait for the message to complete When the MPS detects a touchtone during speech output the prompt ceases and the Avaya MPS begins co
33. PS Series Terminology ATTE ATTE Attention Identifier keys Asynchronous Telnet Terminal Emulation The communications program used to manage Telnet sessions and perform VT100 emulations Telnet refers to the standard UNIX Telnet process It provides a TCP IP connection to remote host systems that follow the Telnet protocol ATTE is present only if the Avaya MPS is configured to communicate with an ATTE host Up to 64 concurrent Telnet sessions are possible per ATTE process However this is dependent on available UNIX system resources CPU memory and the amount of swap space over and above application requirements For additional information about ATTE see the Avaya MPS System Reference Manual See also VT100 Telnet MPS command man page atte intro See AID keys P0602812 Ver 1 3 Page 22 attribute byte Automatic Call Distributor Automatic Number Identification Automatic Speech Recognition Avaya MPS Avaya MPS 1000 P0602812 Ver 1 3 Avaya MPS 1000 A data character that precedes each field definition on a formatted screen map Attribute bytes designate the field as e protected applications can not modify the field e unprotected applications can modify the field e askip the cursor skips over the field e num numeric right justified and zero filled Use PeriMap to create maps and set the attribute byte For additional information see the Avaya MPS PeriProducer User s Guide
34. RS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source co
35. Reference Manual and the Avaya MPS PeriProducer User s Guide See also CMR application Message Transfer Server 2000 A component of an Avaya MPS which provides a platform for centralized voice message storage and retrieval across a network of Avaya MPS systems See also component See u law See MMF See MDM See module Page 73 Glossary of Avaya MPS Series Terminology MX MX Page 74 Media Transaction Program Interface A shared library consisting of the functionality necessary to develop applications that can interface with the VOS layer An MX Server is a logical entity comprised of one or more processes on a component which are needed to access and manipulate MX services See also VOS P0602812 Ver 1 3 NBAP NBY1 redundancy NCD NCMR network Network Based Audio Playback Network based Caller Message Recording NIC P0602812 Ver 1 3 NIC Network Based Audio Playback Audio playback that can occur across a network ethernet from a remote audio server as opposed to locally stored audio data See also RVMM A MPS configuration that uses an extra system as a backup for the other on line systems that is 1 unit to back up N units NBY 1 provides one backup path across all systems Any of the systems can forward its telephone connections to the backup unit When this backup path is used by a system all other systems are blocked from using this backup path Network Interface Con
36. SONAR tenes E VOED DODDA E PADDA E ADEA DOOD E DENER FANN E VNA SAN E IAN E ANA E AAA E ANR E A E A E VAN E SAA AAR E A E A E AA E A E A E A E SA SAA AAA E R E AR E AR ENN E DAAA E DAAA E ANSAR E DAOSO EAO E DONOR EDERA E DONAA E DOONAN E VODENA VODNAR Soccennd Seceneed Semmeced oceceed Recennd Senmseed Semseeed E VOGON E Seerneed Smmseed E DONOR E EONO EANA EAA E IAA EVAAA ESAD E AOAR E DASAR E DAAA E DORA E VOB E DADEA E DAADAA Seemed E SEER E DANAD E DENSO E ODRO DOBAR E VOED E DOODO Seeeeee E ODER E BASER E OAOE iman Serene Sanaan Sarean Soannen Sonane Succeed orean Saren baren Sonson Sonnen Sosseeed Semen Soececes Soroan Soroan Sarson Seemmned Soneeond Soaneond Socecees Semeoees Seeon ERAAN E VANADA E AASA EAA EASE E DAAR E DOANA EDORA EDADA E DOONAN Secmewed Beseceed VUODEN VOEDEN VAODOR VOODEN VANDEN Reeseed E SANSON E VOGON E PANNON E PANNE E ONOR E DANNAR Eart Sonant Sanand Sermssed Sanand Roceere Sarens bannend bonned boaren bonni borrad borni bosenn Serran Soesan bosenan Ereronnh orsonnh Soresoni Recrned Sonsoonh esceces Soceered EER A E E E E O SS SS SS SS SES SES ESE SES SES SE ES ESE SE EANNAN E MANAA E SANNA E ANR E AN SAAN E AAR E A E AN E VAR E SAA AAA A E S E AAN E AAA E A E AA AR SAA Soccer
37. Sperry Univac Universal Terminal System 400 protocol Speech Recognition Speech Synthesis SPIN SQL Page 102 A voice authentication process that provides the ability to validate a caller s identity The identity of the speaker is verified by comparing characteristics of the voice to the existing voiceprint for the person OSCAR resource processing provides speaker verification capabilities in support of secure speech based transaction processing See SMP See UTS 400 Process of recognizing one or more words or phrases spoken by a caller It lets you speak a request and get information in return OSCAR resource processing provides speech recognition capabilities in support of speech based transaction processing For additional information about speech recognition LVR processing in an OSCAR environment refer to the Avaya Media Processing Server Avaya MPS Series OSCAR 6 0 1 Reference Guide A process by which text is converted into spoken voice output Speech Synthesis is also known as Text to Speech TTS It lets you hear information that exist in text format OSCAR resource processing provides speech synthesis capabilities in support of speech based transaction processing For additional information about speech synthesis TTS processing in an OSCAR environment refer to the Avaya Media Processing Server Avaya MPS Series OSCAR 6 0 1 Reference Guide System Performance and Integrity monitor The PeriView diag
38. TE Telnet TN3270 MPS TN3270 and LU 6 2 See also host ATTE TN3270 LU 6 2 UNIX node A physical workstation in the Avaya MPS network Each node is made up of SPARC hardware and SPARC and MPS software A UNIX node can be configured as an MPS multiple MPSs can be configured on a single UNIX node For additional information see the Avaya MPS PeriView Reference Manual and the Avaya MPS System Reference Manual See also PLC analog and SPARC UTIMER The VOS software process that provides timing services for all the VOS processes See also VOS process UTS 400 Universal Terminal System 400 Interface An Avaya MPS supported host communications protocol The Avaya MPS uses a separate comm processor to communicate with a Univac host system The software loaded into the comm processor provides all of the necessary logic for emulation of a UTS 4040 Cluster Controller supporting the UTS 400 protocol Up to four comm processors can be installed in an Avaya MPS system each operating independently and capable of supporting separate protocols Also known as Sperry Univac Universal Terminal System 400 protocol and Uniscope protocol See also host comm processor P0602812 Ver 1 3 Page 113 Glossary of Avaya MPS Series Terminology Variable Resource Chassis V Variable Resource Chassis VAMP VDM Page 114 See VRC Voice Application Management Process It provides an interface between PeriProducer voice applic
39. aller dials into the MPS 2 The MPS out dials to the referral target on a separate line The MPS establishes a bridge between the caller and the referral target In other words the caller is connected to the referral target through the MPS 3 The MPS maintains the bridge connection between the caller and the referral target until the call is finished Dual line Referral Referral Target MPS f ae Caller Line k Referral Line Caller For additional information see the Avaya MPS System Reference Manual See also digital See DTMF See module See module P0602812 Ver 1 3 dynamic referral P0602812 Ver 1 3 dynamic referral A dual line referral method available on a digital MPS When the caller line needs to make a referral the system looks through a list of pre allocated referral lines hunt group for the first free non busy line and uses that line to make the referral This setup provides complete control over the hunt group You can assign lines in ascending or descending order You can specify which lines should never be used or which lines get a higher priority In most cases the advantage of this setup is that a large number of caller lines can share a smaller number of referral lines that is less physical phone lines are required for referral services The disadvantage of this setup is that while the system is looking for a suitable referral line the applica
40. anager A multi threaded process that resides in the VOS sub component of the Avaya MPS component and which can be configured based upon the degree of fault isolation a user desires The ratio of CCM processes to the number of phone lines is configurable but there is only one multi threaded CCM process to support all administrative applications that require VOS services See also Avaya MPS VOS Page 27 Glossary of Avaya MPS Series Terminology CCSS 1000 2000 CCSS 1000 2000 CEPT channel Channel Service Unit clocking CLP CMP 1026 Page 28 Common Channel Signaling Server It is Avaya software and hardware that supports SS7 and C7 messaging The CCSS 1000 2000 uses a client server architectural model where the CCSS 1000 2000 is a dedicated SPARC processor server accessed by the Avaya MPS systems clients for call control functions The CCSS 1000 2000 interface to the clients is TCP IP over Ethernet The CCSS 1000 2000 is housed within the standard Avaya equipment chassis that is mounted in a standard Avaya cabinet See also SS7 C7 SPARC TCP IP Conference of European Postal and Telecommunications organizations The CEPT standard refers to the Pulse Code Modulation PCM interface protocols that are used in Europe Also known as El For additional information see the Avaya MPS Telephony Reference Manual See also digital PCM A physical communication path Digital telephone interfaces typically refer
41. ation see the Avaya MPS System Operator s Guide Zero Administration for See ZAP Prompts P0602812 Ver 1 3 Page 123 Glossary of Avaya MPS Series Terminology Zero Administration for Prompts This page has been intentionally left blank Page 124 P0602812 Ver 1 3
42. ation attempts to acquire services from a service manager See also MX See PeriMap Sending data to and receiving data from a host computer using screen images maps PeriProducer supports formatted screen interaction through the ReadHost and SendHost blocks You can create formatted screens maps with PeriMap Also known as formatted screen interaction For additional information about implementing formatted screen interaction see the Avaya MPS PeriProducer User s Guide Contrast with message based interaction See also PeriProducer PeriMap host P0602812 Ver 1 3 SDLC Express sequential access Service Connection Manager Service Resource Manager shared resources Signaling System 7 P0602812 Ver 1 3 Signaling System 7 Synchronous Data Link Control A data link layer host communications protocol By default SDLC Express uses external clocking and sets the baud rate to zero Also known as point to point SDLC link See also host baud rate clocking 1 The ability to retrieve records based on the order of an index The current record is the position of a logical pointer into the file and the next and previous records refer to records based on the index order Contrast with direct access See also index 2 A method of accessing pooled VTs For sequential access the system allocates the lowest numbered available VT to the requesting application For example if VTs 2 and 5 are both ava
43. ations and the VOS sub system It also communicates directly with ccm commer confmgr and pmgr to provide access to their services phone host etc See also ASE process UNIX node VENGINE Voice Data Memory It contains all applicable audio data needed by applications running on the system and loaded into memory by the TMS Storage area designated for storing the audio data mmd files for speech elements If VDM is limited only load the most frequently spoken elements in VDM The Avaya MPS will page the remaining elements from disk The element name data mmi file is stored in system memory Configured by VMM VDM is located on the VMDI card See the Avaya MPS PeriStudio User s Guide for information about loading specific elements See also data file index file element MMF paging VMDI VMM TMS VMM command man page smp loadall Contrast with DBAP NBAP P0602812 Ver 1 3 VEMUL VENGINE VENGINE Message Server VENGINE Message Translator viewer Virtual Terminal VMDI P0602812 Ver 1 3 VMDI A software service that attaches to VMST and then accepts messages from the console the command line or a file and redirects them to the proper application or service When you run an application in simulated mode PeriProducer invokes VEMUL VEMUL captures all the interactive replies to the application in a history buffer using the VEMUL script language Use this script to test and debug applications
44. bulary element See status exception conditions Page 31 Glossary of Avaya MPS Series Terminology conferencing conferencing connected Conference of European Postal and Telecommunications CONOUT CONSOLED conversational Page 32 See call conferencing The normal online operational state of a host computer In the connected state the Avaya MPS and the host can exchange data See CEPT Contrast with disconnected See also host Console Output Process The VOS process that is responsible for providing output to the system console CONOUT receives display data from the VOS processes and routes it to the system console See also VOS process Console Daemon takes messages that would normally appear on the system console and displays them in the Alarm Viewer These messages include e application output for example PeriProducer System block display statements e system messages System messages can be generated by the Avaya MPS or the operating system See also Alarm Viewer application PeriProducer See ASR A method of speaking numeric data where each number is spoken as a cardinal number For example the string 1234 is spoken one thousand two hundred thirty four That is the string of digits is combined into a single number All non digit characters are ignored Contrast with non conversational See also percent P0602812 Ver 1 3 CSS CPD Call Progress Detection An op
45. character or digit in the string is spoken as an individual item for example 123 is spoken one two three e space characters are ignored e digit characters are translated into the vocabulary phrases zero 6 9 one two nine e Letters are case sensitive and translated to the items A B a Ai aa by es ay Ail e symbols for example amp are self representing in terms of vocabulary phrase labels e All digits letters and symbols will be spoken exactly as recorded in their MMF files For example the string R2D2 is spoken as Ar t d t Contrast with conversational See also percent P0602812 Ver 1 3 non sequential access P0602812 Ver 1 3 non sequential access A method of accessing pooled VTs For non sequential access the system maintains a list of available VTs Upon request from an application COMMGER assigns the first VT on the list When the application frees the VT it goes to the end of the list Also known as the round robin technique Contrast with sequential access See also VT COMMGER VT pooling application Page 77 Glossary of Avaya MPS Series Terminology OSCAR O OSCAR out of band signaling Page 78 Open Signal Computing and Analysis Resource An OSCAR resource consists of Windows 2000 OSCAR node on which algorithms such as speech synthesis speech recognition and the Internet Audio
46. condition man page silzl See SNMP Speech Management Process The VOS software process responsible for many of the speech recording and playback functions in the Avaya MPS system SMP provides the run time services required for application programs to playback and record messages and prompts SMP synchronizes the line speak record events and prepares speech resources for the system This includes activating MultiMedia files MMFs for speaking and recording SMP also keeps speech recording related statistics For additional information see the Avaya MPS System Configuration Reference Manual See also VOS application PLC analog MMF command man page smp intro A host communications protocol The MPS implementation of SNA 3270 is software emulation of an IBM 3274 cluster controller See also host A view of a tree that can be displayed and manipulated in the Application Manager APPMAN and Activity Monitor For additional information see the Avaya MPS PeriView Reference Manual and the Avaya MPS PeriView Quick Start Guide See also tree APPMAN Activity Monitor P0602812 Ver 1 3 speak as SNMP Simple Network Management Protocol It provides a means of monitoring and controlling Avaya MPS functions and administration by sending status messages about the network and attached devices through the use of third party products which support the protocol For additional information see the Simple Network Management
47. configure applications as main or linked For additional information about PeriProducer see the Avaya MPS PeriProducer User s Guide For additional information about APPMAN see the Avaya MPS PeriView Reference Manual See also APPMAN assign generate MMF PeriProducer main application linked application See ACB See AEQ See APPMAN See API Application specific data generated during an application s execution cycle Application statistics must be defined within each application and identified as a stat event to the Avaya MPS Statistics Update Daemon VSUPD You can create maintain and view application statistics with PeriReporter For information about defining statistics in an application see the Avaya MPS PeriProducer User s Guide For information about PeriReporter see the Avaya MPS PeriReporter User s Guide Contrast with system statistics See also application PeriReporter Avaya MPS P0602812 Ver 1 3 application type Application Services Environment P0602812 Ver 1 3 Application Services Environment The functional level of an Avaya MPS program that is main or linked Use the APPMAN Configure Applications tool to configure applications as linked or main Contrast with execution type See also application APPMAN linked application main application See ASE Page 19 Glossary of Avaya MPS Series Terminology APPMAN APPMAN ASE ASR Page 20 APPMAN is
48. d processing and control functions They also manage run time telephone functions PLM also manages a number of TMS initialization functions These include firmware and configuration parameters for physical interfaces and resources that perform voice processing functions within the system For additional information about PLM see the Avaya MPS System Reference Manual See also VOS PLC VPLC TPLC resource card process command man page plm intro P0602812 Ver 1 3 PMGR point to point SDLC link pooling pooled host pool timeout value PPD primary key Private Branch Exchange P0602812 Ver 1 3 Private Branch Exchange Pool Manager is a process that runs on the Avaya MPS common component providing a facility to configure Avaya MPS resources into pools See pool timeout value VT pooling VAMP See SDLC Express A paradigm in which similar entities are referred by a common name and within a pool An entity is inter changeable by any other See VT pooling An external computer that the Avaya MPS is configured to use in a dynamic allocation scheme See also host VT pooling MPS command man page commgr pool The maximum amount of time an application waits for a VT to be allocated after it requests one from the pool If this timer expires COMMGER sends host fail to the application Use the commgr pooltimeout command to specify this interval The default is five seconds The MPS uses this value
49. de for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Preface Glossary of Avaya MPS Series Terminol
50. e Documentation See also application out of band signaling CCSS 1000 2000 start Refers to executing an application The start process initiates an application s execution cycle on lines the application has been assigned to Use the APPMAN Assign Re Start Lines tool to start applications Contrast with terminate See also application assign APPMAN Startup and Recovery See SRP Process P0602812 Ver 1 3 Page 103 Glossary of Avaya MPS Series Terminology STATD STATD static status exception conditions statistics Structured Query Language Page 104 VOS Statistics Daemon A single threaded process that resides in the GEN subcomponent of the common component and provides Statistics consolidation and reporting services for the Avaya MPS components on that node This process occurs as a single instance per node See also Avaya MPS Refers to a fixed size MultiMedia file When the file reaches the specified limit it stores no more elements When you create a static MMF with mkm specify the maximum length of the file in seconds or bytes and the maximum number of elements allowed in the MMF Both the data file and the index file will be static For additional information see the Avaya MPS System Reference Manual Contrast with expandable See also MMF PeriStudio element index file data file command man page utils mkmf Text strings passed in most cases from ASE and VOS processes to
51. e To avoid this when you create elements assign names that are unique within the first few characters Contrast with delimited loading See also hash table PeriStudio SMP vocabulary element Private Branch Exchange A smaller version of the phone company s central switching office that can be purchased by individual businesses An advantage is total control over features and functions Pulse Code Modulation The method of converting an analog voice signal into a digital bit stream See also mixed system Refers to the method of speaking numeric data where the item is spoken as a percentage For example the string 12 34 is spoken as twelve point three four percent See also conversational non conversational See PeriReporter See PACE See PeriReporter Page 81 Glossary of Avaya MPS Series Terminology PeriGEM PeriGEM Graphic Execution Monitor A PeriProducer application support tool that runs an application on a real MPS line or in a simulated MPS environment on a development system You can execute the application continuously or one block at a time The GEM tool can also set intermediate stopping points in the application execution These stopping points can be selected blocks breakpoints or changes in any specified system or user defined data card folder watchpoints While application execution is stopped paused you can use the GEM to display the values of any system user data cards Ex
52. e also shared resources application PeriProducer FPLC See FPLC Front Control Panel One FCP is present for each VRC in the system The FCP provides separate power controls and status indicators for each TMS See also TMS VRC P0602812 Ver 1 3 four wire connection File Transfer The Peri View tool is used to copy files across the Avaya MPS network File Transfer allows you to copy a single file a group of files or a subdirectory tree structure to one or more destinations For additional information see the Avaya MPS PeriView Reference Manual See also PeriView fixed referral A dual line referral method available on a digital Avaya MPS This scheme assigns a single referral line to a single caller line creating a one to one mapping The advantages of this setup are that it is simple and the caller line will always have a referral line available The disadvantage is that you need a dedicated referral line for each caller line By default digital systems are set to use fixed referral Contrast with dynamic referral See also dual line referral digital folder The paradigm PeriProducer uses for organizing data PeriProducer uses a filing cabinet analogy for variable data data cards are grouped in folders Each folder may contain lower level folders and or data cards For additional information see the PeriProducer User s Guide See also data card PeriProducer formatted screen See screen mode interacti
53. ecution can then resume Periphonics Graphic Execution Monitor Sim Component 254 local Line 1 _ Animate Conditions 250i FSR Conditions T Ae Send Condition 1 p EEES _Condition Data 7 3 3 a EUNE i Events Speech A ye lt a Post To in O0 2 seconds You can also use PeriGEM to e simulate caller input e simulate host input e test status exception condition handling Page 82 P0602812 Ver 1 3 PeriMap monitor running applications To start the Graphic Execution Monitor select Show PeriGEM from the PeriProducer Main Container Execute menu see the PeriProducer User s Guide For additional information See also PeriProducer application database folder status exception conditions host A graphical tool used to create host interface screen maps for interactive voice response applications on Avaya systems PeriMap PeriMap reads BMS files created on IBM host systems and displays the resulting screen map for further editing It also allows you to create a host screen map using a mouse and store the resulting map as a BMS file Use PeriMap in conjunction with PeriProducer to import maps into PeriProducer applications Also known as the Screen Mapper Sennen E VANA E VAARAA E AABAA E AOBA Beene E OBAE DONAA E DOBAR E DOEN E DODEN E PADDA Seeman Sececeed E DENON ODNO
54. en translated by VMT to ASE processes VMST is an Avaya MPS specific process one instance is required for each MPS defined on a UNIX node VMST also provides ethernet connectivity between MPSs For additional information see the Avaya MPS System Reference Manual See also VENGINE ASE VOS VMT UNIX node VENGINE Message Translator The VOS process that translates messages from all VOS processes and forwards them to ASE processes through VMST See also VENGINE VOS ASE VMST process An individual message in an MMF See also MMF See playback MMF See VDM See VMDI See VMM See VMST See VOS Voice Over Internet Protocol enables speech processing on the Avaya MPS network supporting both speech recognition large vocabulary resources and speech synthesis or Text to Speech TTS P0602812 Ver 1 3 Voice Phone Line Card Voice Processing Controller Voice Recognition Platform voice response application Voice Response Unit vos VOS Statistics Daemon VPC VPLC P0602812 Ver 1 3 VPLC See VPLC See VPC See VRP See application See VRU Voice Operating Software The group of main system software functions required to run the Avaya MPS system VOS processes are MPS specific That is one instance of this process group is required for each MPS defined on a UNIX node VOS processes include ALARMD CLP COMMGR CONOUT CPSIO PLM SMP UTIMER VMT VSTAT and ECD
55. ence Manual See also delimited loading vocabulary element VDM application partial loading SMP MMF command man page smp nload High Level Data Link Control A communications protocol similar to SDLC which uses specific bit patterns for control vastly different than those used for data lessening the chance for errors Control codes differ according to their bit positions and patterns See also SDLC Express Information that precedes message data The header consists of a message ID number phone line number status and control fields etc The Avaya MPS supports 24 byte header mode by converting into a PACE structure See also 24 byte header PACE host P0602812 Ver 1 3 header mode High Level Data Link Control high water mark highway HOM P0602812 Ver 1 3 HOM The Avaya MPS parameter that determines how host message headers are translated e if header mode is enabled COMMGR translates header messages e if header mode is disabled the applications must translate header messages The Avaya MPS supports 24 byte header mode by converting into a PACE structure Use a PeriProducer Environment block to enable or disable header mode From the Environment Class menu select Host Environment See also header COMMGR application PeriProducer host command man page commgr headermode See HDLC A limit maintained by the system for MultiMedia files The high water mark signifies the point when a
56. ephone Rotary dial pulses are carried through the network as a series of clicks PeriPulse detects the clicks and decodes them into the dialed digit For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual See also shared resources application A graphical interface for statistics report generation PeriReporter consists of three parts e PeriConsolidator used to collect statistical data from the Avaya MPS Statistics Update Daemon VSUPD and gather it into daily weekly monthly and yearly files e PeriDefiner used to set up the content and display of a report Page 85 Glossary of Avaya MPS Series Terminology PeriSQL PeriSQL Page 86 e PeriReporter used to generate and print specified reports For additional information see the Avaya MPS PeriReporter User s Guide Hl PesiFteporter Co 5 229 a a Untitled i aK B c D E F G H w Nro A stand alone utility used to examine create and execute Structured Query Language SQL select commands through a graphical interface SQL E sqldba2 PeriSQL uses the Relational Database Management System RDBMS server s master data dictionary to query retrieve and display information about various database objects You can also use PeriSQL to access stored procedures functions and triggers PeriSQL can also be accessed from Peri View from the command line or directl
57. er TMS The maximum number of channels supported by each DCC board is 240 full duplex for recognition LVR and synthesis TTS irrespective of the type of the system T1 or E1 The connections to the DCC 3000 board from OSCAR node are dynamic These connections are made only when the application allocates an OSCAR channel A maximum of 32 OSCAR nodes can be connected to a DCC 3000 board For additional information about the DCC 3000 with respect to OSCAR resource processing refer the Avaya Media Processing Server MPS Series OSCAR 6 0 1 Reference Guide For information about the configuration required to establish connectivity between the OSCAR Windows 2000 node and the DCC 3000 card on the MPS node refer the Avaya Media Processing Server MPS Series OSCAR 6 0 1 Installation Guide and Release Notes See also ALI E1 T1 PSTN TMS See snapshot A method of loading vocabulary element names into the hash tables that saves system memory Only the first part of their labels up to a special delimiter character the semicolon are included When creating the elements for example with PeriStudio be sure to include the delimiter in the element names that you wish to have truncated Element names must be unique after they are truncated or SMP only accesses the first element with a duplicated name To avoid this assign names that are unique within the first few characters Only use this method when system memory is very limited
58. er and access indexed database files See also indexed key database indexed Refers to database files that are ordered based on a set of keys the index Data is accessed with the index Indexed files are dynamically expandable that is you do not specify a maximum size when you create them Indexed files also support access by one or more alternate keys The index allows you to browse these files in both directions Contrast with hashed TDQ See also database key index alternate key KSDS P0602812 Ver 1 3 Page 59 Glossary of Avaya MPS Series Terminology index file index file Index Sequential Access Method input timing in timer Integrated Services Digital Network Interactive Voice Response Page 60 The component file of a MultiMedia file that contains the vocabulary element attributes for example labels sizes associated data etc Also included in this file are the element access pointers EAPs which point to the relevant audio data in the corresponding MMF data file The index file has a mmi extension Audio Data Element index File File Contrast with data file See also MMF vocabulary element EAP extension See indexed Processing options that pace caller keypad input Input timing uses pace timers and guard timers Also known as pacing
59. es application VRP PeriProducer line card VRP See key ahead Page 111 Glossary of Avaya MPS Series Terminology u law U u law unassign Uniscope Unisys Burroughs Multipoint protocol Unisys Burroughs Poll Select Page 112 The data compression scheme used by Avaya MPS systems with a digital interface U law is the CCITT standard for 8 bit PCM digital signals used in the U S Canada and Japan This format offers superior fidelity and dynamic range When processed the 8 bit encoded signal is expanded to 14 bits This results in a data rate of 64K bits second For additional information see the Avaya MPS PeriStudio User s Guide Contrast with ADPCM a law See also digital To remove the association between an application and a phone line Use the APPMAN Terminate Unassign Lines tool to unassign applications For information about APPMAN see the Avaya MPS PeriView Reference Manual Contrast with assign See also application APPMAN See UTS 400 An Avaya MPS supported host communication protocol The Avaya MPS uses synchronous RS232 ports to interface to a Burroughs system A single RS232 port from the comm processor is used to emulate a group of up to 64 concatenated terminals Also known as Unisys Burroughs Poll Select See also host comm processor See Unisys Burroughs Multipoint protocol P0602812 Ver 1 3 UTS 400 UNIX based protocols Host communications protocols AT
60. especially for a large number of records Also known as Hash Sequenced Access Method HSAM files Contrast with indexed TDQ See also database See hashed Page 53 Glossary of Avaya MPS Series Terminology hash table hash table HDLC header Page 54 A data structure which resides in system memory as opposed to voice data memory When you activate a MultiMedia file SMP enters the names of all vocabulary elements in that file into a hash table When an application references an element by name instead of referencing the element by index number SMP uses the hashing scheme to locate the recorded contents of that element A hash table can function for the entire system or just one application One hash table can index multiple MultiMedia files but it cannot handle duplicate element names within the table By default each element s full name is loaded into the hash table If system memory is limited you can conserve space by having the system load only a portion of that is truncate each element name using either delimited or partial loading Set the type of truncation to use with the smp nload command in the smp cfg configuration file Element names must be unique after they are truncated or SMP will only access the first element with a duplicated name To avoid this when you create elements assign names that are unique within the first few characters For additional information see the Avaya MPS System Refer
61. executing applications to indicate particular events You can use PeriProducer Handle blocks to route the application based on the status exception condition Status exception conditions include conn vrto and error You can access a detailed man page describing each condition from any command line To access a man page use the syntax conman lt condition gt where lt condition gt is the particular status exception condition Enter man conman for a detailed description of using Avaya MPS condition man pages You can also access condition man pages directly through the on line documentation by clicking any condition highlighted in blue For additional information see the Avaya MPS PeriProducer User s Guide See also ASE VOS PeriProducer application See application statistics and system statistics See SOL P0602812 Ver 1 3 system operator supervised referral A method of transferring a call where the Avaya MPS monitors answer supervision signals on the line and attempts to connect the caller s referral lines only if the call is answered by the referral station In digital systems supervised referral is standard for some network services In analog systems supervised referral requires CPD Contrast with blind referral See also CPD digital analog Synchronous Data Link See SDLC Express Control synchronous protocol Host communication standards for transmitting and receiving messages based on clocking
62. for all VTs in the pool regardless of the host number specified in command See also application VT VT pooling host COMMGR MPS condition man page host fail MPS command man page commgr pooltimeout PeriPulse Detector Recognizer See PeriPulse The first or only key used to access data in a database Contrast with alternate key See also database key See PBX Page 91 Glossary of Avaya MPS Series Terminology process process PSTN Pulse Code Modulation Page 92 A computer function that among other things performs various data manipulations and or communication tasks Also known as a software process Avaya MPS processes include ALARMD CLP COMMGR CONOUT CONSOLED CPSIO ECD PLM SMP SRP VENGINE VMST and VSTAT See also ALARMD CLP COMMGR CONOUT CONSOLED ECD PLM SMP SRP VENGINE VMST Public Switched Telephone Network See PCM P0602812 Ver 1 3 referral rawtty The host communication mode that supports application specific message protocols In rawtty mode the host delivers all its input to the phone line associated with VT 1 The application assigned to that line implements the message level protocol and determines which phone line receives the message See also host application assign VT RDBMS Relational Database Management System A collection of programs that allow you to create and maintain a relational database RDBMS includes Oracle Sybase and Inform
63. for most of the document The Italics font is used to introduce new terms to highlight meaningful words or phrases or to distinguish specific terms from nearby text This font indicates a system command and or its arguments Such keywords are to be entered exactly as shown i e users are not to fill in their own values Command Condition and Alarm references appear on the screen in magenta text and reference the Command Reference Manual the PeriProducer User s Guide or the Alarm Reference Manual respectively Refer to these documents for detailed information about Commands Conditions and Alarms This font is used for highlighting the names of disk directories files and extensions for file names It is also used to show displays on text based screens e g to show the contents of a file This font is used for field labels on screen menu buttons and action buttons A term that appears within angled brackets denotes a terminal keyboard key a telephone keypad button or a system mouse button This font indicates the names of other publications referenced within the document A cross reference appears on the screen in blue text Click on the cross reference to access the referenced location A cross reference that refers to a section name accesses the first page of that section The Note icon identifies notes important facts and other keys to understanding Page 5 Glossary of Avaya MPS Series Terminology Con
64. g method is used by the system for the output of vocabulary elements that do not exist in memory the playback of Caller Message Recording CMR elements and fax image transmission Enable paging for an MMF if its elements are infrequently accessed or if it is necessary to save voice memory for other MMFs Also known as DBAP Disk Based Audio Playback For additional information see the Avaya MPS System Reference Manual See also CMR VDM vocabulary element MMF SMP and command man pages smp paging smp pagesize smp lookahead and smp activate partial key A method of accessing data in a database by matching data with an abbreviated search string A partial key search yields all the data which contains the specified elements That is searching for 34 finds 1234 2345 34789 etc KSDS files support searches by partial key See also database key KSDS Page 80 P0602812 Ver 1 3 partial loading PBX PCM percent PeriConsolidator Periphonics Asynchronous Communications Exchange PeriDefiner P0602812 Ver 1 3 PeriDefiner A method of loading element names into the hash tables that saves system memory Partial loading only includes the specified number of characters from each name After truncation each element name is no longer than the truncation length Element names must be unique after they are truncated or SMP will only access the first element with a duplicated nam
65. ghout for third party products discussed within this manual Trademarking information is not repeated hereafter Solaris is a trademark or registered trademark of Sun Microsystems Inc in the United States and other countries Microsoft Windows Windows 2000 Internet Explorer and the Flying Windows logo are either trademarks or registered trademarks of Microsoft Corporation Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation in the United States and other countries Netscape s logos and Netscape product and service names are also trademarks of Netscape Communications Corporation which may be registered in other countries Page 7 Glossary of Avaya MPS Series Terminology This page has been intentionally left blank Page 8 P0602812 Ver 1 3 Glossary of Avaya Media Processing Server Series Terminology Glossary of Avaya MPS Series Terminology 24 byte header Numerics 24 byte header 1TR6 Page 10 The host communications protocol format was used by Periphonics earlier generation of equipment In this format a header that is 24 bytes in length precedes the actual message data The header consists of a message ID phone line number status and control fields etc The Avaya Media Processing Server Avaya MPS supports this type of message exchange format for compatibility reasons and also for the fact that this format has been proven to be efficient and effective over
66. ilable COMMGBR assigns VT 2 upon the next request Contrast with non sequential access See also VT VT pooling COMMGR See SCM See SRM Resources in a pool that can be shared Applications request shared resources from a common resource pool When the application no longer needs the resource it returns it to the pool that is frees the resource Avaya MPS shared resources include ASR CPD and TTS For information about using shared resources in an application see the Avaya MPS Application Programming Reference Manual and the Avaya MPS PeriProducer User s Guide For information about configuring shared resources see the Avaya MPS System Configuration Reference Manual See also PLM ASR CPD TTS line card VRP module See SS7 Page 99 Glossary of Avaya MPS Series Terminology silence detection silence detection Simple Network Management Protocol SMP SNA 3270 snapshot Page 100 A system feature that allows an application to terminate a CMR message recording based on a silence interval When the interval expires recording terminates and the MS token is returned Silence detection also allows an application to strip intermediate silence greater than a specified value Use smp silthresh to set the energy level considered to be silence For additional information see the Avaya MPS System Configuration Reference Manual See also application CMR MS token command man page smp silthresh
67. imers GUI Page 52 Input processing options that protect against unexpected events or conditions Guard timers include dtmf pickup supervised outdial referral only olcsi total rvalid lvalid Icsi dfirst dinter and guard You can customize guard timers with the PeriProducer Environment block For additional information see the Avaya MPS System Reference Manual Contrast with pace timers See also PeriProducer total call timer status exception conditions and the command man pages plm dtmf and plm guard Graphical User Interface A way of accessing programs and commands where icons replace characters using a pointing device such as a mouse P0602812 Ver 1 3 H handle conditions Handle Object Manager hard termination hashed Hash Sequenced Access Method P0602812 Ver 1 3 Hash Sequenced Access Method See status exception conditions See HOM The abrupt method of ending the execution of an application When you perform a hard termination any calls in progress are cut off You should not use hard termination for applications servicing customers Use the APPMAN Terminate Un Assign Lines tool to define the termination type Contrast with soft termination See also application APPMAN Refers to database files designed to access data through a hashing algorithm You must specify a maximum size when you create a hashed file Hashed files usually offer the fastest access to data
68. imilar line capacities resource capabilities and data throughput The VPLCs in a mixed system provide analog to digital conversion of audio data This is done using PRO 2000 boards installed on the VPLCs All voice input output operations in mixed systems are done through TPLCs In most configurations each analog line in a mixed system replaces the resource utilization of one digital line Because of this internal sharing of resources mixed system configurations have certain limitations For applications there are no special considerations for mixed systems Applications associated with digital lines function as if they were in a pure digital system applications on analog lines function as if they were in an analog environment See also analog digital TPLC VPLC u law application PCM Page 71 Glossary of Avaya MPS Series Terminology MMF MMF mode Page 72 MultiMedia Format file A type of file that contains the following types of elements e vocabulary speech touchtone elements e Caller Message Recording CMR audio e fax data Every individual recording in an MMF file is called an element and MMF files normally contain multiple related elements Create MMF files using either PeriStudio or the mkm system utility A single MMF is made up of two files the index file and the data file Element Index File Audio Data File
69. ity and dynamic range When processed the 8 bit signal is expanded to 13 bits The supported transmission rate is 64K bits second For additional information see the Avaya MPS PeriStudio User s Guide Contrast with ADPCM u law See also digital Analog Line Interface A phone line interface to the system for upto 24 analog phone lines It connects to the PSTN via an RJ48X connector on the front panel Up to four ALIs can be installed in a TMS although three is typical since one of the four TMS slots is usually occupied by an MDM ALIs cannot be combined with a DCC in the same TMS See also DCC PSTN TMS Page 15 Glossary of Avaya MPS Series Terminology Alphanumeric IWR Alphanumeric IWR alternate key AMP 2000 Page 16 Alphanumeric Isolated Word Recognition The Avaya MPS shared resource that allows applications to recognize a vocabulary made up of digits from zero to nine letters and specific command words including stop and clear Alphanumeric IWR serve applications in which numbers letters and certain words need to be recognized over the telephone or where touch tone service is not available For an application that uses Alphanumeric IWR to achieve a high recognition accuracy rate the recognizer must use a database of alphanumeric entries to match against the spoken input string You can manipulate these databases from the command line or through shell scripts Also known as TWR_AN For infor
70. ix PeriProducer supports access and manipulation of relational databases through the SQL block You can also use PeriSQL to construct SQL commands to query the database See also database PeriProducer PeriSQL SQL relational database record MMF An MMF used by an application to make recordings from callers Contrast with playback MMF See also MMF application referral The Avaya MPS function that transfers that is connects a caller to a third party Also known as bridge For additional information see the Avaya MPS System Reference Manual See also dual line referral P0602812 Ver 1 3 Page 93 Glossary of Avaya MPS Series Terminology referral call timer referral call timer relational database Relational Database Management System Release Link Trunk remote Remote Voice Memory Manager Page 94 The system timer reftot that defines the time allotted for a dual line referral The default is 6 minutes When reftot expires PLM issues reftim to the application Use a PeriProducer Environment block to set reftot For additional information see the Avaya MPS System Reference Manual Contrast with total call timer See also dual line referral PeriProducer PLM MPS condition man page reftim command man page plm reftot A database organized such that you can access information based on relationships between data items PeriProducer supports access and manipulation of relational databases
71. le positioned with your cursor over the cross reference link Click on any point in a Table of Contents entry to move to that topic Click on the page number of any Index entry to access that topic page To familiarize yourself with various specialized textual references within the manual see Conventions Used in This Manual on page 5 Periphonics is part of Avaya The name Periphonics and variations thereof appear in this manual only where it is referred to in a product For examples a PeriProducer application the PERImps package the perirev command etc P0602812 Ver 1 3 Organization of This Manual Conventions Used in This Manual P0602812 Ver 1 3 The Glossary of Avaya MPS Series Terminology is in alphabetical order by term Cross references to additional documentation and related and contrasting terms follow each definition Acronyms are also listed alphabetically This manual includes the definition with the acronym the entire term is a reference to the acronym This manual uses different fonts and symbols to differentiate between document elements and types of information These conventions are summarized in the following table Notation Normal text important term system command command condition and alarm file name directory on screen field lt KEY NAME gt Book Reference cross reference Conventions Used in This Manual Sheet 1 of 2 Description Normal text font is used
72. lines or 30 or 60 E1 telephone lines The Avaya MPS supports several digital protocols e wink start e channel bank e ISDN e common channel signaling Contrast with analog For additional information see the Avaya MPS Telephony Reference Manual See also CSU ISDN a law u law Wink Start SS7 See DCC See DPNSS See DSP Refers to the ability to retrieve particular data from a database based on the index or some other locating algorithm Contrast with sequential access See also database index See DMA Page 39 Glossary of Avaya MPS Series Terminology disconnected disconnected Disk Based Audio Playback disk paging DLT DMA DNIS domain Page 40 The absence of host communications Contrast with connected See also host See DBAP See paging Diagnostics Logging and Tracing Daemon Provides diagnostic logging and tracing capabilities for the TMS See also TMS Direct Memory Access Data transfer that bypasses the system s CPU You can enable or disable DMA for host data transmission See also host command man page commgr param Dialed Number Identification Service A service that provides a mechanism to have many telephone numbers serviced by one or more T1 spans When used information is obtained by an application through an indial string giving the protocol the telephone number of the party receiving the call Contrast with ANI For additional informa
73. llecting touchtone input Each application can enable disable key ahead as appropriate Also known as type ahead and DTMF cut through For additional information see the Avaya MPS System Reference Manual See also DTMF touchtone See KSDS The system timer that sets the maximum amount of time an application can remain active after a soft termination The Avaya MPS terminates the call in progress when the kill timer expires Use the APPMAN Configure Applications tool to configure the kill timer interval For additional information see the Avaya MPS PeriView Reference Manual See also soft termination application APPMAN Key Sequenced Data Set Refers to indexed database files that support e direct access through a primary key e access through alternate key s Page 63 Glossary of Avaya MPS Series Terminology KSDS e partial keys See also indexed database primary key alternate key partial key Page 64 P0602812 Ver 1 3 L Last Known Configuration line card link P0602812 Ver 1 3 link See LKC Hardware in the Avaya MPS chassis with the physical phone line interfaces and audio jacks Line cards can be either TPLC digital or VPLC analog Contrast with resource card See also TPLC VPLC To temporarily pass control and or data to a different application The second application completes its functions and then returns control to the main application execution flow main a
74. lls e search the database for instructions on where to send the call e forward the call to a Voice Response Unit VRU that informs the caller about the processing e and then route the call to the correct location See also VRU The state of a call that is not in a Hold Null or Queued state A call that has an established connection Page 11 Glossary of Avaya MPS Series Terminology Activity Monitor Activity Monitor Adaptive Differential PCM administrative application Activity Monitor is the Peri View tool that e graphically represents PLM status for Avaya MPS systems and applications e monitors and graphically displays linked application activity e monitors and graphically displays host activity Status toolbar Status FODE Activity is depicted by a set of graphs updated in near real time Select from four types of graphs a pie graph a stacked bar graph a bar graph measuring activity by percent and a bar graph measuring activity in absolute numbers For additional information see the Avaya MPS PeriView Reference Manual See also Peri View Peri View tools application PLM linked application host See ADPCM An auxiliary Avaya MPS program that supports other applications in the system It is also known as an administrative program For instance an administrative application program determines the action to be taken when a call processing application receives a high water mark or a low water ma
75. lopers increased flexibility and the same range of functions as legacy systems xj PeriPro v3 00 f gt Untitled lt Folders acy B File Blocks Execute Properties E Tag eas SA PEL EYS Pa El 2 eer saii 7 oA lt lt QL 3 DM JE q l CORBA SEQUENCE Eaj m Ea a mount I w E fhome webguru ppro3 00 ppro Untitled ppr Page 84 P0602812 Ver 1 3 PeriPulse PeriReporter P0602812 Ver 1 3 PeriReporter PeriProducer provides a graphical environment in which applications are built from individual processing steps called building blocks The building blocks are connected together with arrows to indicate the order of block execution The result looks very much like a flow diagram or work flow used in many industries to display ordered processing steps The PeriProducer building blocks provide all the basic functions needed by an IVR application There are also blocks that implement general purpose programming functions such as decisions loops and computation For additional information see the Avaya MPS PeriProducer User s Guide For information about coding for specific features see the Features Application Programming Reference Manual See also application IVR command man page utils peripro The Avaya MPS shared resource that allows applications to recognize digits dialed from a rotary pulse tel
76. man page plm package line card shared resources span channel digital Release Link Trunk An ISDN feature that uses a DMS 250 switch to bridge a call rather than maintaining the bridge on the Avaya MPS For additional information see the Avaya MPS Application Programming Reference Manual See non sequential access P0602812 Ver 1 3 RVMM P0602812 Ver 1 3 RVMM Remote Voice Memory Manager The process that provides distributed audio services consisting of playing recording and loading of VDM and provides the primary interface to the audio server A single RVMM will service multiple Avaya MPS systems See also Avaya MPS VDM Page 97 Glossary of Avaya MPS Series Terminology Scalable Processor Architecture S Scalable Processor Architecture scaled timers SCM screen mapper screen mode Page 98 See SPARC PLM timing parameters with units of tenths of a second whole seconds minutes or hours The precision of scaled timers is based on the specified scale rather than set at a fixed value All scaled timers have a minimum tolerance of plus or minus 100 milliseconds If you give the value of a scaled timer without specifying units the units default to seconds For additional information see the plm intro man page Contrast with fast timers See also PLM Service Connection Manager Responsible for maintaining a service connection A service connection is created every time an MX applic
77. mation about configuring Alphanumeric IWR see the Avaya MPS System Reference Manual For information about coding applications that use Alphanumeric IWR see the Avaya MPS Application Programming Reference Manual See also shared resources A method of accessing data in a database without using the primary key Alternate keys provide alternate views and retrieval update sequences of the records in the file Accessing data using an alternate key is similar to accessing a normal keyed record that is the alternate key is used and the base file record matching the alternate key is returned unless records having non unique alternate keys are involved Indexed files support alternate key access Contrast with primary key See also database key indexed Alarm Monitor Panel 2000 is a hardware component that provides physical environment indicators and audio device connection functions The AMP 2000 resides physically outside of the TMS on the Avaya MPS front panel It has several status LEDs that monitor the status of the system for major and minor alarm conditions airflow power temperature etc For additional information about the AMP 2000 see the Avaya MPS System Reference Manual and the Avaya MPS PeriStudio User s Guide See also Avaya MPS TMS P0602812 Ver 1 3 analog Analog Display Services Interface Analog Line Interface ANI API P0602812 Ver 1 3 API A telephone interface that supports a contin
78. ment Conversion Daemon enquiry response timer environment er timer Ethernet LAN Adapter Event Callback Table exception conditions P0602812 Ver 1 3 exception conditions See vocabulary element See EAP See ECD See host enquiry response timer The set of phone line parameters that configure an application for caller needs and the type of local phone system Environment parameters include timers and call progress detection specifications Environment parameters are usually determined by the system configuration files Use a PeriProducer Environment block to customize environment options for a particular application Environment options are specific only to the current application phone line and remain in effect for that phone line until explicitly changed That is an application inherits the environment parameters set on the phone line For additional information see the Avaya MPS System Reference Manual and the Avaya MPS PeriProducer User s Guide See also PeriProducer application CPD timers See host enquiry response timer See ELA See ECT See status exception conditions Page 45 Glossary of Avaya MPS Series Terminology execution type execution type expandable extension Page 46 The operating function of a main Avaya MPS program Execution type is only associated with main applications Use the APPMAN Configure Applications tool to configure main applications as call processing
79. mer resource highway RLT round robin Page 96 A resource response timer The resource intermediate timer specifies a time interval When this interval elapses the system speaks the intermediate timeout message to the caller The intention is to notify the caller that information requested from a resource is unavailable because the resource has not yet responded to the query Applications do not have to speak this message the VOS software speaks it automatically when the resource intermediate timer expires If the resource does not respond within the resource intermediate interval VENGINE generates intertimeout The resource intermediate interval must be shorter than the resource error interval The resource error interval is determined by the rscintime environment variable This timer is disabled by default For additional information see Avaya MPS PeriProducer User s Guide and the intertimeout condition man page Contrast with host intermediate timer See also shared resources intermediate timeout message application VENGINE VOS A multichannel voice data path between the phone line card and shared resources All Avaya MPS systems have 4 internal highways called CX CR C pair and DX DR D pair Each highway has 32 channels Digital systems only use 1 span of channels in each highway Also known as highway For additional information see the Avaya MPS System Reference Manual See also the MPS command
80. n about ALARM see the Avaya MPS System Reference Manual Contrast with Alarm Viewer See also ALARMD The alarm daemon ALARMD is the software process responsible for collecting alarm messages writing them to the alarm log and forwarding alarms to the Avaya MPS alarm viewers The alarm log alarm 1og and its backup file alarm 1log bak are located in the directory SMPSHOME mpsN log The Alarm Viewer and or ALARM process displays the alarm information gathered by ALARMD For additional information about ALARMD see the Avaya MPS System Reference Manual See also ALARM Alarm Viewer See AMP 2000 P0602812 Ver 1 3 Alarm Viewer a law ALI P0602812 Ver 1 3 ALI The Alarm Viewer tool is used to log alarms and view live and logged alarms 2 The filtering mechanism will allow you to selectively display alarms in the Viewer The logging facility will allow you to create user defined historical alarm log files You can also apply filters to control the actual alarms that display in the viewer windows It is also known as the Viewer For additional information see the Avaya MPS PeriView Reference Manual Contrast with ALARM See also PeriView PeriView tools The data compression scheme used by Avaya MPS systems with an E1 CEPT interface A law is the CCITT standard for 8 bit PCM digital signals used in countries other than the U S Canada and Japan This format offers superior fidel
81. nal is actually made up of two tones Also known as DTMF tone T1 Phone Line Controller Card PLC both hardware and software for digital telephone line interfaces One TPLC supports two spans Specific T1 hardware includes T1 1000 and T1 2000 Contrast with VPLC See also PLC span digital See TDQ The graphical representation of the Avaya MPS network in the PeriView Launcher or the Application Manager For additional information see the Avaya MPS PeriView Reference Manual or the Avaya MPS PeriView Quick Start Guide See also PeriView APPMAN P0602812 Ver 1 3 tree tips TRIP TTS type ahead P0602812 Ver 1 3 type ahead Messages that appear in the left corner of several Peri View tools These messages identify the type of expansion indicated by the current position of the mouse pointer See also PeriView tools TMS Routing Interface Process Provides the IP and port number of the TMS connected to a VOS The calling process must identify the particular port on the TMS that they are interested in See also TMS VOS Text To Speech The Avaya MPS shared resource that allows an application to speak a text string to a caller without using a recorded vocabulary Use a PeriProducer Speak block to send the text string from an application the caller hears the converted speech For additional information see the Avaya MPS System Reference Manual See also Speech Synthesis See also shared resourc
82. ned However no single host VT may be in more than one pool See also VT application COMMGR host sequential access non sequential access A standard type of host terminal The Avaya MPS supports connection to VT100 hosts with the ATTE protocol See also host ATTE Page 119 Glossary of Avaya MPS Series Terminology water mark W water mark Wink Start Page 120 See high water mark low water mark A family of protocols that uses a handshake mechanism for accepting calls or originating calls Wink start protocols are derived from the original AT amp T specification 41458 The Avaya MPS supports the following wink start protocols e AT amp T Bell Specs e Avaya e DNIS P0602812 Ver 1 3 X 25 X 25 A packet driven host communication protocol X 25 does not support multiple parameters in a single command line you can only issue one command at a time See also host P0602812 Ver 1 3 Page 121 Glossary of Avaya MPS Series Terminology yes no Y yes no The ASR word set that can interpret the English words yes and no See also ASR Page 122 P0602812 Ver 1 3 Zero Administration for Prompts ZAP Zero Administration for Prompts An automated MultiMedia File synchronization facility which provides a means of administering updates to and maintaining consistency between all activated instances of an MMF which reside on different nodes on a network See also MMF For additional inform
83. nostic tool that monitors inter process and inter hardware communications SPIN is intended for use primarily by Certified Avaya Personnel See also PeriView process Structured Query Language A standardized language for manipulating relational databases Use PeriSQL to examine create and execute SQL commands See also relational database PeriSQL P0602812 Ver 1 3 Startup and Recovery Process SRM Service Resource Manager A single threaded process that resides in the GEN sub component of the common component and provides access to OSCAR and its external resources It will also manage line allocation for a duel line hunt group and fixed line referrals This exists as a single instance on each node regardless of the number of Avaya MPS components See also Avaya MPS OSCAR SRP Startup and Recovery Process The software process that spawns and monitors all other Avaya MPS processes SRP polls all other processes to ensure proper operation SRP also restarts processes that have terminated abnormally or exhibit faulty operation For additional information see the Avaya MPS System Reference Manual See also process SS7 Signaling System 7 An out of band signaling system used to exchange call control information between network switching elements SS7 messaging is implemented at the application level For additional information see the Avaya MPS Telephony Configuration Reference Manual and the CCSS 2000 Featur
84. nse timer specifies the interval allotted for an external host to respond to an enquiry If the host does not respond within the host enquiry response interval COMMGR generates ertimeout The host enquiry response interval must be longer than the host intermediate interval Also known as the er timer For additional information see Avaya MPS PeriProducer User s Guide and the ert imeout man page Contrast with resource error timer See also host host intermediate timer COMMGR A host response timer The host intermediate timer specifies a time interval which when elapsed causes the system to speak the intermediate timeout message to the caller The intention is to notify the caller that information requested from an external host is unavailable because the host has not yet responded to the query Applications do not have to speak this message the Avaya MPS speaks it automatically when the host intermediate timer expires If the host does not respond within the host intermediate interval COMMGR generates intertimeout The host intermediate interval must be shorter than the host enquiry response interval Also known as the in timer For additional information see the Avaya MPS PeriProducer User s Guide and the intertimeout condition man page Contrast with resource intermediate timer See also host intermediate timeout message application COMMGR P0602812 Ver 1 3 host type P0602812 Ver 1 3 host type
85. nterface to many different types of external host computers Both asynchronous and synchronous communication protocols execute on the comm board Also known as CMP 1026 See also comm processor synchronous protocol asynchronous protocol host Common Channel See CCSS 1000 2000 Signaling Server P0602812 Ver 1 3 Page 29 Glossary of Avaya MPS Series Terminology comm processor comm processor communications manager communications processor compile Page 30 Communications Processor The comm processor is the hardware that provides the logic necessary for communication with a host computer Each comm processor is implemented on a single comm board During system initialization each comm processor is loaded with the appropriate software image that implements the desired communications protocol All commands and configuration parameters specific to the protocols are passed directly to the comm processor See comm board image file See COMMGR See comm processor See generate P0602812 Ver 1 3 component Computerized Telephony Applications Platform Computer Telephony Integration concatenation conditions P0602812 Ver 1 3 conditions Components reside on nodes and provide specific functionality to the network Currently Avaya MPS components include Open Signal Computing and Analysis Resource OSCAR Message Transfer Server MTS and Common Channel Signaling Server CCSS
86. ogical line See administrative line P0602812 Ver 1 3 Page 67 Glossary of Avaya MPS Series Terminology low water mark low water mark LU 6 2 LVR Page 68 A limit maintained by the system for MultiMedia files The low water mark signifies the point when there is sufficient available message space As messages are deleted presumably after having been played and transcribed SMP returns mmf low after reaching the low water mark indicating that recording can be resumed SMP only returns mmf low if the MultiMedia file previously exceeded the high water mark You can record CMR messages directly into application specific MultiMedia files Set the water mark limits in the configuration file smp mmf cfg for each MultiMedia file used for recording the low water mark is set on a per MultiMedia file basis For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual Contrast with high water mark See also CMR MMF SMP administrative application command man pages smp lwm smp hwm smp mmfadmline A host communication protocol LU 6 2 allows program to program communications across an IBM SNA network using Logical Unit type 6 2 See also host Large Vocabulary Recognition is a relative term that refers to a speech recognition engine which is able to recognize hundreds or thousands of words or phrases See Speech Recognition P0602812 Ver 1 3
87. ogy Scope The Glossary of Avaya Media Processing Server Avaya MPS Series Terminology defines terms specific to the programming operations and documentation of the Avaya MPS Series system This document does not deal with terminology that applies to computer systems in general unless those terms have a specific connotation in the Avaya MPS Series environment or contribute to the understanding of its terms This document provides only general overviews for any term or concept For more detailed information and context refer to the other Avaya MPS Series reference material Intended Audience This manual is intended for all Avaya MPS Series users The Glossary of Avaya MPS Series Terminology assumes that readers have attended one or more onsite Avaya MPS Series training courses How to Use This Manual Page 4 Use the Glossary of Avaya MPS Series Terminology to quickly look up Avaya MPS Series terms Follow cross references to related and contrasting terms if necessary Many definitions also refer to additional Avaya MPS Series documentation Refer to these documents for more details on these terms Initially you should read this manual at least once from start to finish Later you can use the Table of Contents to locate topics of interest for reference and review If you are reading this document online use the cross reference links shown in blue to quickly locate related topics lt LEFT gt click once with your mouse whi
88. on four wire connection The digital connection between the Avaya MPS and the network or PBX ACD For additional information the Avaya MPS Telephony Reference Manual See also digital ACD PBX P0602812 Ver 1 3 Page 49 Glossary of Avaya MPS Series Terminology FPLC FPLC Fax Phone Line Card e The card on which a fax image is processed incoming and outgoing The FPLC interfaces with a phone line and communicates with applications via the shared resource facility e The software image responsible for fax processing FPLC software runs on the FPLC hardware See also shared resources fax image file Front Control Panel See FCP Page 50 P0602812 Ver 1 3 G generate GEM Graphic Execution Monitor Graphical User Interface group P0602812 Ver 1 3 group To translate the source code of a PeriProducer application into object code For information on generating applications see the PeriProducer User s Guide See also application PeriProducer Graphic Execution Monitor See PeriGEM See GEM See GUI User defined clusters of network entities that have a logical relationship Groups are shared objects That is they are member entities of either other groups or domains Groups are made up of Avaya MPS or sub groups For additional information see the Avaya MPS PeriView Reference Manual See also domain Page 51 Glossary of Avaya MPS Series Terminology guard timers guard t
89. ons Each instance of VTCPD can support a single message format For information about configuring the Avaya MPS for VTCPD see the Avaya MPS System Reference Manual For information about programming applications to use VT CPD see the Avaya MPS Application Programming Reference Manual See also process application host TCP IP Host phone line mapping By default each phone line is assigned its own VT if the host is not a pooled host and no VT assignment commands were issued Use the commgr assignvt command to change the mapping See also host pooled host VT MPS command man page commgr assignvt Dynamic allocation of VTs to Avaya MPS application lines In VT pooling a user determined number of VTs are assigned to a group called a VT pool Generally the pool is made up of a set of VTs running a common application on the host computer The pool is shared by multiple application lines and typically the number of lines is greater than or equal to the number of VTs in the pool When an application line requires host access that is requires a VT the application requests allocation of a VT from the pool This is done dynamically When the VT is no longer required the VT is freed by the application and returned to the pool If one of the VTs in the pool is down COMMGER can allocate a different VT from the pool if one is available VTs from different hosts can be configured into the same VT pool and multiple pools can be defi
90. pplication passes returns control control to to linked application See also application linked application main application Page 65 Glossary of Avaya MPS Series Terminology linked application linked application LKC local Page 66 An Avaya MPS program that performs interim call processing or administrative functions A linked application may be shared among several main applications The main application passes control to the linked application After the linked application completes its functions it returns control to the main application Linked applications are not assigned to lines they are called by main applications Only one copy of a linked application is required on each Avaya MPS regardless of the number of main applications that link to it Contrast with main application See also call processing link Last Known Configuration file A file that consists of all VMMs in memory element records and the bitmap representing VDM This file is updated every time an MMF is activated or deactivated or an online update occurs See also MMF VDM VMM Refers to processes or data structures on the same node node1 node2 Q local remote to node 1 Contrast with remote See also node P0602812 Ver 1 3 logical line lock Exclusive control of an individual database record For hashed and indexed files the PeriProducer DiskIO block requires
91. rk during Caller Message Recording You can also use administrative applications to parameterize various aspects of a system s operations based on the user requirements Generally only administrative applications are assigned to administrative lines They only need a call processing line if the particular application interacts with callers For information on configuring and assigning applications to lines see the Avaya MPS PeriView Reference Manual Contrast with call processing application See also main application application high water mark low water mark CMR assign administrative line call processing line P0602812 Ver 1 3 Page 12 administrative line administrative program ADPCM ADSI AEQ AID keys P0602812 Ver 1 3 AID keys A logical telephone line used only to run administrative applications There is no physical phone line connection for an administrative line Contrast with call processing line See also call processing administrative application See administrative application Adaptive Differential Pulse Code Modulation The encoding scheme used by analog Avaya MPS systems to compress the speech signal This format is based on hardware that is available from OKI Semi conductor ADPCM uses a 4 bit voice data encoding scheme This results in a data rate of 32K bits second For additional information see the Avaya MPS PeriStudio User s Guide Contrast with a law u law
92. t a maximum of four or five selections at a time Use the PeriProducer Select block to implement menus For additional information see the Avaya MPS PeriProducer User s Guide See also PeriProducer application message based Avaya MPS application host I O performed using either standard or interaction application specific message protocols Message based interaction does not involve the exchange of formatted screens with the host and therefore involves less data exchange This form of I O usually requires new message interface software on the host Contrast with screen mode Message Transfer See MTS 2000 Server 2000 MIB Management Information Base A directory listing the names of all system components residing in a network which describe and provide information about the Avaya MPS system in relation to SNMP For additional information see the Simple Network Management Protocol in the Avaya MPS SNMP Package User s Guide See also SNMP Page 70 P0602812 Ver 1 3 mixed system P0602812 Ver 1 3 mixed system A special type of digital system that contains both digital line controllers TPLC and analog line controllers VPLC Internally a mixed system uses an 8K Hz PCM format for audio data speech and recording which is the same format used in digital telephony Mixed systems are configurable for both T1 and E1 telephone networks and are comparable in performance to standard digital systems having s
93. that an application maintain exclusive control of an individual record for the purpose of updating or deleting it During such operations the record is locked by the application which prevents an application on another line from updating or deleting that record until the first request has completed If an application on another line attempts to modify or delete a locked record the latter is suspended that is paused until the lock is released A lock must be previously established on a record using the Read and Lock option for an application to either update it or delete it using the Update or Delete options This means that for the application to implement a single Delete or Update request two DiskIO blocks are required The first DiskIO block locks the record using Read and Lock and the second DiskIO block specifies the Delete or Update request When an application places a lock on a record the lock should be released as soon as possible to avoid obstructing modifications to that record by other lines For additional information see the PeriProducer User s Guide See also hashed indexed database PeriProducer application Log The text based utility used to display messages sent between Avaya MPS processes Log monitors message traffic among selected VOS processes and may be used for diagnostics For additional information see the Avaya MPS System Reference Manual See also VOS Avaya MPS command man page utils log l
94. tion see the Avaya MPS Telephony Reference Manual User defined clusters or a group of Avaya MPS that have a logical relationship For additional information see the Avaya MPS PeriView Reference Manual See also group Avaya MPS P0602812 Ver 1 3 DPNSS DSP DTMF DTMF cut through P0602812 Ver 1 3 DTMF cut through Digital Private Network Signaling System A set of standards and protocols used in the United Kingdom to allow a single phone line to support multiple transmissions at the same time Signaling is performed using a dedicated channel For information about coding applications for DPNSS see the MPS Application Programming Reference Manual See also out of band signaling Digital Signal Processor A computer chip designed to operate on digitized wave forms Avaya digital systems use one or more DSPs See also digital VRP Dual Tone Multi Frequency The audible signals generated by pushing a button on a telephone keypad The signal is actually made up of two tones Also known as touchtone For additional information see the Avaya MPS System Reference Manual See key ahead Page 41 Glossary of Avaya MPS Series Terminology dual line referral dual line referral Dual Tone Multi Frequency DVM 2 DVM 4 Page 42 A method of connecting a caller to a third party using two phone lines Dual line referral is generally used only on digital systems In a dual line referral 1 A c
95. tion pauses By default digital systems are set to use fixed referral Also known as hunt group For additional information see the Avaya MPS System Reference Manual Contrast with fixed referral See also dual line referral digital Page 43 Glossary of Avaya MPS Series Terminology E1 E E1 EAP ECD ECT ELA Page 44 See digital Element Access Pointer The actual record number within a MultiMedia file The EAP correlates to an element s position within the file Element Index File Audio Data File For additional information see the Avaya MPS PeriStudio User s Guide See also vocabulary element MMF PeriStudio Element Conversion Daemon The software process that performs file to message message to item and message to file conversions for SMP See also SMP process vocabulary element Event Callback Table Keeps track of application functions that should be invoked when an event is processed Ethernet LAN Adapter The TMS card that provides Ethernet connectivity between the TMS and the UNIX SPARC components ELA funnels data and messages between other cards and the TMS ELA is the daughter card physically connected to the VPC The VPC ELA hardware is inserted as a single unit into the TMS See also TMS VPC P0602812 Ver 1 3 element Element Access Pointer Ele
96. tional Avaya MPS shared resource that monitors a phone line for activity tones such as ring busy dial etc that indicate the particular state of that line Applications may also use CPD functions during call referral and other activities that require line state identification during a call To use CPD at least one optional hardware module must be installed in the system The type of module to use depends on whether the system is analog MPS 7XXX or digital MPS 9XXX For analog systems the module fits in a dedicated board slot on the VPLC 2000 For digital systems the module is installed as a separate DSP board For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual See also referral shared resources DSP application VPLC analog digital module CPS The Call Processing Subsystem is the physical interface to the telephone network It includes the telephone line resource cards and associated hardware consisting of intelligent speech telephone and data communications components For additional information see the Avaya MPS System Reference Manual See also TMS VOS process CSU Channel Service Unit The physical connection for a digital interface The CSU provides network isolation and loopback testing functions CSS Call Sponsor Server P0602812 Ver 1 3 Page 33 Glossary of Avaya MPS Series Terminology C TAP C TAP CTI Page 34
97. to phone lines as channels See CSU Refers to the timing in both transmitting and receiving messages for synchronous host communication protocols See also synchronous protocol host Card Loader Process The VOS software that performs the image loading of the TMS phone line and resource cards These are the initial program loading functions for the TMS For additional information see the Avaya MPS System Reference Manual See also VOS resource card line card See comm board P0602812 Ver 1 3 Common Channel Signaling Server CMR Caller Message Recording A facility that allows applications to capture and store spoken information from a caller The CMR facility records the caller s speech in a MultiMedia file MMF CMR is useful for gathering information from callers such as names and addresses which would otherwise be difficult to acquire using touchtone input or a type of speech recognition For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual See also MMF CMR token See MS token COMMGR The VOS process that enables application programs to communicate with external host computers using a variety of protocols For additional information see the Avaya MPS System Reference Manual See also VOS host application process command man page commgr intro comm board Communications Processor Circuit Board The comm board is the i
98. to specified variables Access call functions through the System block s Call an External Function option For additional information see the Avaya MPS PeriProducer User s Guide See also application PeriProducer See CMR The automated management of telephone input and output See also call processing line call processing application P0602812 Ver 1 3 call processing application call processing line Call Progress Detection Call Sponsor Server Card Loader Process CCM P0602812 Ver 1 3 CCM A main Avaya MPS program that automates the management of telephone input and output For example use a call processing application to answer a call check the caller s account number and speak back the caller s current balance To perform call processing you must assign call processing applications to call processing lines For information about configuring applications and assigning applications to lines see the Avaya MPS PeriView Reference Manual Contrast with administrative application See also main application call processing assign call processing line A physical telephone line capable of processing calls A call processing line is connected to a phone port on the line card Use call processing phone lines to run call processing applications Contrast with administrative line See also call processing call processing application line card See CPD See CSS See CLP Call Control M
99. troller This includes IBM 3270 host based subsystems such as IMS CICS and TSO as well as 3270 subsystems running in other non IBM processors that support attachment of BSC 3270 controllers An Avaya MPS BSC 3270 system emulates an IBM 3270 by implementing a data link handler a BSC Physical Unit PU and one or more line unit keyboard display devices LUs See Unisys Burroughs Multipoint protocol Page 25 Glossary of Avaya MPS Series Terminology C7 C C7 call conferencing Call Control Manager call function Caller Message Recording call processing Page 26 Signaling protocol used inside telephone network switches See also CCSS 1000 2000 The Avaya MPS shared resource that allows up to six callers to be connected bridged simultaneously Call conferencing requires the CDP 2000 equipped with an MSP 10 module in a CDP slot for each six caller party For additional information see the Avaya MPS System Reference Manual See module shared resources See CCM A self contained system function that can be accessed by applications Call functions can perform tasks that can not be readily accomplished by the functions in PeriProducer blocks Examples include e convert from binary converts a byte string from binary into ASCII format e to upper converts the letters in a string or portion of a string into upper case e format string takes a sequence of strings and combines them according
100. troller Daemon A single threaded process that resides in the GEN subcomponent of the common component and controls the interconnections between multiple TMS platforms attached to the NIC card For additional information see the Avaya MPS Telephony Reference Manual See also TMS Network based Caller Message Recording Caller message recording that can be performed across a network ethernet to a remote audio server as opposed to locally stored audio data See analog PLC See NBAP See NCMR Network Interface Card A card usually a daughter card that provides connectivity with the network usually ethernet to the motherboard See also NCD VRC Page 75 Glossary of Avaya MPS Series Terminology Network Interface Controller Daemon Network Interface Controller Daemon network timeout node non conversational Page 76 See NCD The user definable time period allowed for a network entity to respond to a request This time period is applied to the tree structure displayed in the PeriView work space For additional information see the Avaya MPS PeriView Reference Manual See also Application Manager Activity Monitor A machine that supports the Avaya MPS or a logical entity of the Avaya MPS network Each node consists of the cpu computer and MPS software process Multiple MPSs can be configured for a single node See also UNIX node PLC and analog A method of speaking numeric data where e each
101. uously variable signal That is the signal is a wave similar to the sound that originally generated it The Avaya MPS supports several analog interfaces including e loop start e ground start DID Contrast with digital For additional information see the Avaya MPS Telephony Reference Manual See ADSI See ALI Automatic Number Identification Information obtained by an application through an indial string giving the protocol the telephone number of the party originating the call Contrast with DNIS For additional information see the Avaya MPS Telephony Reference Manual Application Program Interface is a set of formalized software calls and routines with which a program can access underlying network services It provides a standard way of connecting an Avaya MPS specific software application to more general purpose or commercial applications For additional information see Avaya MPS SNMP Package User s Guide Page 17 Glossary of Avaya MPS Series Terminology application application Application Control Block Application Event Queue Application Manager Application Program Interface application statistics Page 18 An Avaya MPS program and its associated object code data and MultiMedia files MMF An application is dedicated to voice processing functionality Use PeriProducer to write generate and test applications Use APPMAN to configure assign and start applications You can
102. vailable message space is depleted When the high water mark is exceeded SMP returns mmfhigh to the appropriate administrative application No more messages should be recorded at this point until the application receives mmflow You can record CMR messages directly into application specific MultiMedia files Set the water mark limits in the configuration file smp mmf cfg for each MultiMedia file used for recording the high water mark is set on a per MultiMedia file basis For additional information see the Avaya MPS System Reference Manual and the Avaya MPS Application Programming Reference Manual Contrast with low water mark See also CMR MMF SMP administrative application command man pages smp hwm smp mmfadmline See resource highway Handle Object Manager Used to keep track of all handle objects currently in use by an MX application prevents a handle object or its data from being freed by one thread while still being accessed by another A handle object is a data structure that represents an MX Telephony Media object such as a phone line See also MX Page 55 Glossary of Avaya MPS Series Terminology host host host enquiry response timer host intermediate timer Page 56 An external computer system Most host computers are of the mini or mainframe classification The Avaya MPS can communicate with host computers to access records update information etc A host response timer The host enquiry respo
103. ventions Used in This Manual Sheet 2 of 2 Notation Description The Caution icon identifies procedures or events that require special attention The icon indicates a warning that serious problems may arise if the stated instructions are improperly followed The flying Window icon identifies procedures or events that apply to the Windows 2000 operating system only MEL The Solaris icon identifies procedures or events that apply to the e Solaris operating system only SOLARIS a Windows 2000 and the flying Window logo are either trademarks or registered trademarks of the Microsoft Corporation b Solaris is a trademark or registered trademark of Sun Microsystems Inc in the United States and other countries Solaris and Windows 2000 Conventions This manual depicts examples command line syntax configuration files and screen shots in Solaris format In certain instances Windows 2000 specific commands procedures or screen shots are shown where required The following table lists examples of general operating system conventions to keep in mind when using this manual with either the Solaris or Windows 2000 operating system Solaris Windows 2000 Environment SMPSHOME SMPSHOME Paths SMPSHOME common etc SMPSHOME common etc Command lt command gt amp start b lt command gt Page 6 P0602812 Ver 1 3 Trademark Conventions P0602812 Ver 1 3 The following trademark information is presented here and applies throu
104. will provide a Telnet process that establishes a Telnet connection with the IBM host system Also known as Telnet 3270 See also host Telnet VT process See MS token Messages that appear in the left corner of several Peri View tools These messages identify the tool currently under the mouse pointer See also PeriView tools Page 109 Glossary of Avaya MPS Series Terminology topology topology total call timer touchtone TPLC Transient Data Queue tree Page 110 The geometric configuration whether physical or electrical of a local communication network The most common system topologies are the bus where all devices branch off of a central cable the ring where all devices are connected consecutively in a loop and the star in which all components are connected to a central hub The system timer total that defines the total time allotted for a call including referrals The default is 10 minutes When total expires PLM issues cal1tim to the application Use a PeriProducer Environment block to set total The application does not receive calltimif it is in referral when the total call timer expires For additional information see the Avaya MPS System Reference Manual Contrast with referral call timer See also PLM PeriProducer application MPS condition man page calltim MPS command man page plm total The audible continuous signals generated by pushing a button on a telephone keypad The sig
105. y endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHE
106. y through PeriProducer For additional information see the Avaya MPS PeriProducer User s Guide See also PeriProducer PeriView SQL RDBMS database P0602812 Ver 1 3 PeriStudio PeriStudio An Avaya MPS software utility for creating editing and maintaining MultiMedia files MMEFs PeriStudio contains all functions necessary for creating MMFs of any size and complexity The user interacts with PeriStudio through a Graphical User Interface GUD Pertscudia MulciMenia File Edicar 1 7 Tysker T wave IEn ATIRE Teniss me Et Sirge icer Meriphuniim G Raine lenge Status r vis ie 302 291 7 Pu e meni Z Entzr 9c unz i WAA Fussell ep Activa In WS oo bd Vile sarip e Lhe ments in tile 76 Lernens Selected 1 Dulu Spare Used JLI hyras Periscurio Wavetorm Editor z Kurr ached cortices Seam lecel gt ahin 09003 Buy Sell help k Wp 44 gay eR 4 hte 1 5 ii hero lad IIT or n kns Ena ing Tetab length OAATLA ser Se berg i mgt Time Palmer 0 Peristudin May Prayinmins Preiatud in Graphie Fqualirne Chit pat Devine See oe weal isu 1 Ge Dae nee Dae Dae ane Palir Windnw lannrh I tenths uf Seruni 2 2 May Waluine d 0 tb 10 mawe fade fmia aade 12 de T 24 ute 24de zed aed 24 alt 125 H 250 Hr ANN Hy ana HF Anan Ha Sik lu u gt For additional information see the Avaya MPS PeriStudio User s Guide See also GUI MMF P0

Download Pdf Manuals

Related Search

Related Contents

Red Hat RH0101594F3 operating system  DeLOCK 1m SATA Cable  Smeg SEFR535X Instructions for Use  24 - Unisal  2. installation du logiciel xgplab  取扱説明書 [F-02A]  smiths medical spectro10 und 20  取扱説明書  

Copyright © All rights reserved. Failed to retrieve file