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Avaya Companion Configuration Guide

1. Forward on busy Y Do not disturb N on busy Handsfree N Handsfree answerback None Pickup group lt group A portable can be part of a pickup group and number gt answers calls ringing at telephones in the same group when the user enters FEATURE 76 Paging Y Page zone 1 Direct dial Set 1 A portable cannot be a Direct dial telephone It can use the Direct dial digit Hotline None Priority call Y Requires special configuration of hardware and programming System DNs DN Set lock Y Does not apply to portables XXX Restrictions Allow last number Y Does not apply to portables Set Restrictions Allow saved number Y Does not apply to portables Allow link YorN This can be set to N for portables Business Communications Manager Companion Configuration Guide 60 Chapter 2 Configuring Companion handsets Handset features and restrictions Your Companion cordless telephone system uses multiple base stations to provide full coverage around your office As you move from one part of your office to another your call passes from one base station to the next In rare instances during a Message session softkey display prompts on your portable may disappear This is a normal condition and is improved by staying within range of a base station While you are moving within range you may hear a slight clipping during a call Clipping occurs as a call is handed off from one base station to the next Problems with
2. Refer to Defining radio data on page 44 Register each handset Refer to Registering Companion portables on page 48 Companion base stations must be mapped and installed to Perform a reevaluation to register the base station radios to Enable registration and change the registration password if required This opens the channels for the handsets to connect and register to the system Refer to Enabling Companion handset registration on page 46 To view which DNs are available for registration refer to DN headings under Portable DNs Refer to Using portable DNs to show handset status on page 47 Business Communications Manager Companion Configuration Guide 44 Chapter 2 Configuring Companion handsets Defining radio data The Radio data heading allows you to view the number of credits available the total number of credits and the System LID This section contains the following information Using Reevaluation to assign cells to base stations on page 44 Programming base station radios on page 44 Defining base station cells on page 45 Using Reevaluation to assign cells to base stations Radio re evaluation automatically assigns the proper cell configuration to each radio in a base station When you add or remove base stations you must apply Reevaluation to the system Follow these steps to apply reeva
3. New Zealand 0800 449 716 Philippines 1800 1611 0063 Singapore 800 616 2004 South Korea 0079 8611 2001 Taiwan 0800 8 10 500 Thailand 001 800 61 1 3007 Service Business Centre amp Pre Sales Help Desk 61 2 8870 5511 Business Communications Manager Companion Configuration Guide 12 Preface P0609345 01 13 Chapter 1 Installing the Companion system This section describes the process for installing a Companion wireless system The following information is based on the following understandings A site survey has been completed and you have determined the exact locations of the base stations around your site You have determined how many handsets you want To determine this you need to know whether your system has a DS30 channel 2 6 or 3 5 split The Companion requires a DSM8 module for every 32 handsets You can assign a maximum of 32 Companion handsets per DSM because the Companion system can use both B channels You can install a maximum of two DSM8s or one DSM32 for Companion handsets per system providing your system is configured with a DS30 channel 2 6 split Refer to the Business Communications Manager Installation and Maintenance Guide for detailed hardware configuration The Companion hardware must be in place and configured before you can use the handsets to connect to the Business Communications Manager This section describes the installation of the various pieces of hardware This section conta
4. Press 898 The display shows the cell number the radio ID of the Base Station to which the portable is linked the power mode high or low followed by the signal strength and the channel For example 8 15112 H 67 29 Hand off occurs normally between the cells Note In this example the cell is 8 the card is 15 the port is 11 the radio is 2 and the channel is 29 The signal strength measured by the Base Station is 67 dBm and the H indicates the portable is transmitting in high power mode an L indicates low power mode Power off the handset to end the connection Measuring directed RSSI for C3060 handsets 1 Follow steps 1 to 5 of Measuring undirected RSSI for C3060 handsets e If the display shows the ID of a Base Station neighboring the one you want to measure proceed to the next step e If the display shows the ID of the Base Station you want to measure move out of the cell boundary range so that handoff occurs and then continue with the next step Press the Menu key The display shows MENU Press the up and down arrow keys until the display shows Feature request P0609345 01 Chapter 2 Configuring Companion handsets 57 4 Press SELCT The display shows A Press 899 Enter the five digit ID code for the Base Station radio you want to measure The display shows the cell number the radio ID of the Base Station to which the portable is linked the power mode high or low followed by the
5. any external installations comply with local regulations and include lightning surge protection This section contains the following procedures e Installing antennas United States of America on page 31 e Installing a lightning surge protector USA on page 34 e Installing antennas Canada on page 35 Read before you install equipment e You must install the antenna vertically Refer to Before you install an outdoor antenna USA on page 31 e Use 8 12 mm to 50 mm in to 2 in screws to install the antenna bracket and lightning surge protector bracket to the wall e Always ensure that the antenna is clear of any adjacent obstruction or metal objects If you use more than one external antenna at a cell center separate the antennas at by least 1 m 40 in to avoid radio interference problems e When running the coaxial cable inside or outside be careful not to damage the cable Damage to the cable affects its performance The minimum recommended bending radius is 200 mm 8 in e The coaxial cable length must not exceed 10 m 33 ft e Use RG 58AU coaxial cables to connect the antennas to the base stations e You can attach a proprietary extension cable between the lightning surge protector and the antenna or between the lightning surge protector and the base station Make sure you keep the total cable length as short as possible and use only the recommended extension cable when necessary e You
6. 42 licensing 42 diagnostic software 14 Directed Pickup Companion 61 directional antenna 36 disable handset registration 46 E enable handset registration 46 extensions portable telephones 29 external antenna 31 external antennas 38 F FCC certification antennas 30 FDD Companion 42 feature cordless telephones 61 wireless Call Forward No Answer 62 wireless Portable Language Selection 62 Federal Communications Commission see FCC G Group Pickup Companion 61 H hand off Companion base station 25 handsets registering 46 status Companion 47 host system signaling Companion 61 Hunt groups Companion 61 illustration 40 indoor antenna 36 37 input wiring 22 install base station 27 Companion 13 lightning surge protector 40 L language Companion 62 licensing Companion and DECT 42 lightning protector installation 30 lightning surge arrestor 31 installation 31 installation in Canada 40 installation in U S 34 lightning surge protector 35 limitations P0609345 01 Index 65 channel split 14 Line pool using Companion 61 lost calls troubleshooting 60 minimum distances Companion base station 26 mute Companion 61 N NetVision handsets 42 O obstructing antennas 35 omnidirectional antenna 37 38 out of range 60 outdoor antennas 30 P page Companion 61 passive antenna 35 password Companion 47 Pause Companion 61 PDD Compani
7. Installing Companion support hardware 15 ll lp LA AA 16 RPI mounming NOIES 2x nagan cei ianes daderadeer a TERRA eRe ee eRe eReee NY Opening ino Ar COVEN 226 5 e4 46 ose DA PPRDAREBELAYPDARD DBA eRe 18 a Ke PN 2 ie80aenden Beso 284 G ead Ree w RO ENNA DEES HORE 18 RPI connector printed circuit board Xa a aaa e recede wen eee DAANAN 20 Ouiput connector MUD AA iba die od Saige Meccano Shands 21 Ha ep CONNEC PIMOUL cs2cancahesaseh heehee ebeeGeres sega eeeeaenees 21 AG AG AN Jala PAA AA PAA AA AA gees 27 Slide the cover on bracket nic a eka heed LGBT NA EDNA GENRE DELAS GANG 28 Installed antenna and lightning surge protectors USA 31 Antenna with antenna bracket USA 0 0 00 e eee ee 33 Lightning surge protector and bracket USA 000 aaa 34 Indoor directional external antenna Canada eee eee 36 Indoor omnidirectional external antenna Canada 37 Install the outdoor omnidirectional external antenna Canada 39 Install the lightning surge protector Canada 0 02 eee ee eee 40 COMPANIONS AA heed aa aes 41 Process map Setting up Companion handsets for registration 43 Business Communications Manager Companion Configuration Guide P0609345 01 Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Ae TEQUNEMENG 25444
8. an RPI installation is 16 Figure 8 Input connector pinout Pin7 Pin5 Pin3 Pinl y v y y J A A A A Pin8 Pin Pin4 Pin2 IBIXn Business Communications Manager Companion Configuration Guide 22 Chapter 1 Installing the Companion system The table below lists the pinout and signal references Table 3 Input wiring Connector Pin Signal Output connector IBIX1 1 2 TCM 1 OBIX1 3 4 TCM2 OBIX2 5 6 TCM 3 OBIX3 7 8 TCM 4 OBIX4 IBIX2 1 2 TCM 5 OBIX5 3 4 TCM6 OBIX6 5 6 TCM 7 OBIX7 7 8 TCM 8 OBIX8 IBIX3 1 2 TCM 9 OBIX9 3 4 TCM 10 OBIX10 5 6 TCM 11 OBIX11 7 8 TCM 12 OBIX12 IBIX4 1 2 TCM 13 OBIX13 3 4 TCM 14 OBIX14 5 6 TCM 15 OBIX15 7 8 TCM 16 OBIX16 RPI 8 BIX wiring chart The following table lists the wiring chart for the RPI 8 BIX Table 4 RPI 8 BIX wiring chart Pin RPI Connector printed circuit board Label Wire color 26 PWR White Blue 1 OBIX1 Blue White 27 Be TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 OBIX2 Brown White 30 Bee TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red P0609345 01 Chapter 1 Installing the Companion system 23 Table 4 RPI 8 BIX wiring chart Continued Pin RPI Connector printed circuit board Label Wi
9. connector printed circuit board Figure 6 RPI connector printed circuit board n OB1X1 OBIX2 OBI1X3 0B1X4 OB1X9 OB1X10 OB1X11 OB1X12 m m Mm m m S i 0B1X9 0B1X13 0B1X14 0B1X15 E E E E PA Ha Ha P0609345 01 Chapter 1 Installing the Companion system 21 RPI output connections Feed the output pairs in through the bottom of the RPI and route the pairs to the output connectors The following figure shows how to route the output pairs If you use one pair to power a base station connect the power pair to PWR 1 and PWR 1 If you use two pairs to power a base station connect one pair to PWR 1 and PWR 1 and the second pair to PWR 2 and PWR 2 Caution Ensure both pairs have the same polarity If you connect two power pairs with opposite polarities you can damage the base station and RPI Figure 7 Output connector pinout OBIXn RPI input connections Feed the TCM input pairs from the Business Communications Manager distribution frame through the top of the RPI and route them to the input connectors IBIX1 to IBIX4 The following figure shows how to route the input pairs The maximum number of input pairs in
10. eee 52 Confirm that the handset is registered 200 cece eee eee eee 52 Deregistering a handset c 5 cc caeecdes Sead ee enE ye HEE SY YESS REDS HESS ORS 53 Deregistering a portable from the system cence eee eee 53 Deregistering a C3060 handset cee tes 54 Deregistering a C3050 handset on ci ee a ek de 54 Deregistering a C3020 handset cccccenvadevw sears deaaeeewaaavaa 55 Measuring RSSI for the handsets 0 2 e eee ee eee nee 55 Measuring undirected RSSI for C3060 handsets 22200000 56 Measuring directed RSSI for C3060 handsets 2000000 ee aee 56 Measuring undirected RSSI for C3050 handsets 22200000e 57 Measuring directed RSSI for C3050 handsets 2000000 ee aee 57 Measuring undirected RSSI for C3020 handsets a 58 Measuring directed RSSI for C3020 handsets a 58 Companion DN record parameters AN Ao 59 Handset features and restrictions 0c eee ee eee 60 Feature access for Companion wi cece kA GR ed LABAG Sea ELA LABADA RAYA 61 Language SECU cide a connie cotati eee hone dea Phat Gt 62 INGES 20G eh dese AGANG S404 eae ies Os SSSA ae WOES sia Das ae GON ose 63 P0609345 01 Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Figure 19 Process map
11. handset failed to register to the system e If you try to register a handset to the same system more than one the display shows the registered name Registered as lt name gt Using the dialpad enter a maximum of 16 characters for the system name e More than one letter is represented by most dialpad keys Press the key the number of times it takes to display the letter you want e Press SPACE to add a blank space to the name e Press BKSP to delete the previous character e Press the right arrow button if the next letter is on the same button Press SAVE The display shows the registered name Turn off registration for your system Confirm that the handset is registered Make this simple test to confirm that the handset registered to the system 1 2 From the WIRELESS SYSTEMS list ensure the system you just entered is displayed Power off the handset Power on the handset e If the handset displays the correct system name proceed with the next step e Ifan incorrect system name displays return to the WIRELESS SYSTEMS list and use the up and down arrow keys to find the correct system name Make a call e Ifyou hear dial tone and the display shows LINK dial the number of a working telephone If the target telephone rings registration is confirmed e If you do not hear dial tone check that you have selected the correct system or re register the handset Business Communications Manager Companion Confi
12. on a vertical surface e Keep the outdoor omnidirectional external antenna as close as possible to the base station The base station itself must always be located inside the building e The recommended installation height is 4 m 13 ft to 5 m 16 5 ft above ground level e Always install a surge protector between an outdoor omnidirectional external antenna and a base station Note The connector on the outdoor omnidirectional external antenna is a TNC female connector To connect the antenna you need an adapter to connect the TNC connector to the BNC coaxial cables or a coaxial cable with a TNC male connector on one end and BNC male connector on the other end Caution Fit lightning protection to the antenna if appropriate See Installing a lightning surge protector Canada on page 40 for more information S Important points to remember e Do not install the external antenna or the lightning surge protector during an electrical storm e Always turn off the base station power before connecting the coaxial cable of an outdoor antenna e Always install the antenna at the cable entry point into the building e Connect the lightning surge protector to ground before connecting the coaxial cable P0609345 01 Chapter 1 Installing the Companion system 39 To install an outdoor omnidirectional external antenna follow these steps 1 Screw the antenna mounting plate vertically to the exterior wall of the buil
13. signal strength and the channel For example 8 15112 H 67 29 Hand off does not occur as you move between the cell boundaries The link drops when you move out of range Note In this example the cell is 8 the card is 15 the port is 11 the radio is 2 and the channel is 29 The signal strength measured by the Base Station is 67 dBm and the H indicates the portable is transmitting in high power mode an L indicates low power mode 7 To end the connection press the Menu button Measuring undirected RSSI for C3050 handsets 1 Open the flap on the handset 2 Press the Line key 3 Press 898 The portable displays the radio ID of the Base Station to which the portable is linked followed by the signal strength and the power mode for example 03142 54 H Hand off occurs normally between the cell boundaries In this example the module is 03 the port is 14 and the radio is 2 The signal strength measured by the Base Station is 54 ABm and the H indicates that the portable is transmitting in high power mode an L indicates low power mode 4 Close the connection Press End or close the flap Measuring directed RSSI for C3050 handsets 1 Follow steps 1 to 3 in the section Measuring undirected RSSI for C3050 handsets 2 When the portable displays the Base Station ID you want to measure move out of the cell boundary range so that hand off occurs and then press End 3 Press Line Press 899 5 Enter the five digi
14. with the desired Base Station radio you hear a tone when you hold the portable to your ear The system drops the link when you move out of range of your Base Station no hand off Press Release or close the flap to disconnect P0609345 01 Chapter 2 Configuring Companion handsets 59 Companion DN record parameters Companion DNs are programmed in the same way as other Business Communications Manager telephones However some programming settings do not affect the operation of the portable The following table shows the recommended settings for using Companion on the Business Communications Manager For detailed telephone configuration information refer to the Programming Operations Guide Table 12 Companion telephone programming Programming level Programming option Setting Notes System DNs Answer DNs lt set DN gt This is the number of the stationary telephone that is DN XXX twinned with the handset When the stationary Line MAAGA telephone gets a call the Companion mirrors the call System DNs Forward Fwdto lt DN gt This stops the Companion portable from ringing DN XXX no answer Fwd Delay when the call is forwarded to its new destination The Capabilities lt no of rings gt Portable user can still answer the call but it does not ring The settings for Forward no answer are found under System DNs Active Companion DNs DN Capabilities in the Unified Manager
15. you install an outdoor antenna USA The following figure diagrams all the required hardware for installing outdoor antennas Figure 11 Installed antenna and lightning surge protectors USA Antenna Mounting bracket Back to back proprietary BNC 4 connectors BI Lightning surge arrestor with mounting bracket Business Communications Manager Companion Configuration Guide 32 Chapter 1 Installing the Companion system Before you install an outdoor antenna check the following points e Locate the antenna on the external wall of the building e Keep the outdoor antenna as close as possible to the base station connected to it The base station must always be inside the building The recommended installation height for the antenna is 13 to 16 ft above ground e Always install a lightning surge protector between an outdoor antenna and a base station Refer to the following figure Installing an outdoor antenna USA To install an outdoor antenna follow these steps 1 Make a hole for the coaxial cable Install conduit for the antenna cable according to local building and wiring codes 3 Screw the antenna bracket to the wall so that the antenna is vertical on the exterior wall 4 Loosen the nut on the antenna Slide the antenna into the slot of the bracket and tighten the nut Refer to the following figure 6 Feed the coaxial cable through the wall to the lightning surge protector on the inte
16. 0 eee 36 Installing an indoor omnidirectional antenna Canada 37 Installing an outdoor omnidirectional antenna Canada 38 Installing a lightning surge protector Canada sanaaa ee eee eee 40 Chapter 2 Configuring Companion handsets ee eee eee eee eee 41 COMPANION OVON eer topsn var INANG seared NAPATAY ANAL seers eat 42 Business Communications Manager Companion Configuration Guide 4 Contents Process map Companion portable handset cece eee eeee 43 Defining radio Mata nc cc ioe bi cece eeRe deer ed dee wa deed dee EERE RE a 44 Using Reevaluation to assign cells to base stations 44 Programming base station radios 0 0c cee tee 44 Defining base Station cells 2 cece cece de KAG eee bye te bis eebieewaseenis 45 Enabling Companion handset registration cee eee ees 46 Enabling registration or changing the password 0 0 eee eee 46 Using portable DNs to show handset status 0000 0c eee eee 47 Registering Companion portables 0c cee ees 48 Registering the C3060 handset cece eee 48 Confirm that the handset is registered 2000 cee eee eee eee 49 Registering the C3050 handset 4 4a a ARA KGAD TR REG eee ep pabana 50 Confirm that the handset is registered 200 e eee eee eee 51 Registering a C3020 handset Canada only 0 0 0 e eee ee
17. 0046 err veedeseere aera terene dbase APA PALA 17 Ae CRON ot AA Saeed Adal dae done al eal aes eh ae 19 APOL MING ee ee ee ee ees eee 22 APES NA NS AA 22 REIS BIA WING GIAN 062 656444605 NG ORE a ORREEIEOES ODEO dtS REA 24 Minimum distance between office areas and base stations 26 Clearance for the base Stations occ eee edo ee ed ni 27 UTAN aa 29 Pablo See Joao pis W ASE GARI RMA AEA T Eo 44 COMMON tcnt idk anaes E con cde AA AA 45 Handset registration and password information 00 ee eee 46 Companion telephone programming 00 cee eee eee eee 59 Features available to a Companion portable handset 61 Business Communications Manager Companion Configuration Guide P0609345 01 Preface This guide explains how to install and program Companion base stations and handsets Before you begin This guide assumes the following The Business Communications Manager is installed and initialized and all hardware appears to be working That a site survey has been conducted and the installer has access to these plans That all configuration operators have a working knowledge of the Windows operating system and graphical user interfaces Symbols used in this guide This guide uses symbols to draw your attention to important information The following symbols appear in this guide Caution Caution Symbol Alerts you to conditions where you can damage t
18. BIX12 Slate Red 36 pota TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange Black 38 PWR Black Green 13 OBIX13 Green Black 39 pars TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black P0609345 01 Chapter 1 Installing the Companion system 25 Table 5 RPI 16 BIX wiring chart Continued Pin RPI Connector printed circuit board Label Wire color 41 PWR Yellow Blue 16 OBIX14 Blue Yellow 42 pan TCM Yellow Orange 17 Orange Yellow 43 PWR Yellow Green 18 Green Yellow 44 PWR Yellow Brown 19 OBIX15 Brown Yellow 45 Beis TCM Yellow Slate 20 Slate Yellow 46 PWR Violet Blue 21 Blue Violet 47 PWR Violet Orange 22 OBIX16 Orange Violet 48 Bele TCM Violet Green 23 Green Violet 49 PWR Violet Brown 24 Brown Violet Companion base station installation overview Before you install portable equipment ensure that a site planner determines base station locations and records the base station information in a provisioning record This section includes the detailed information about e Positioning a Companion base station on page 26 e Attaching a Companion base station on page 27 e Installing the base station on page 27 of the BCM1000 or base station module To optimize seamless hand off the difference in TCM wiring length between neighboring base stations must not exceed 300 m 1 000 ft Caution You must insta
19. Installing the Companion system 17 If you distribute the RPIs around the site the number and type of RPIs depend on where you place them and how you power the base stations To determine how many base stations and how many PSUs you need for the number of base stations use the following table Table 1 RPI Requirements Base stations RPI 16 and RPI 8 required PSUs required 1 8 1 RPI 8 1 PSU 9 16 1 RPI 16 2 PSUs 17 24 1 RPI 16 and 1 RPI 8 3 PSUs 25 32 2 RPI 16 4 PSUs Mounting the RPI unit When you mount the RPI unit ensure you are following these guidelines before you start with step 1 below e Leave a clearance of a minimum of 125 mm 5 in around the RPI to provide acceptable ventilation and to prevent overheating e Leave a clearance of a minimum of 300 mm 12 in between two RPIs if you are installing them above one another to provide acceptable ventilation and to prevent overheating e Install RPIs a minimum of 300 mm 12 in from the ceiling 1 Partially screw in two 10 50 mm 2 in screws using the keyholes in the back of the unit at the top as a guide Refer to the following figure Figure 3 RPI mounting holes 25 mm 325 mm 1 in AA 13 in K Ha amp 50 mm 2 in a pagka 0 300 mm 12 in 2 Open the cover with a screwdriver a On the latch on the right side of the unit use the screwdriver to pus
20. Part No P0609345 01 March 15 2004 Business Communications Manager Companion Configuration Guide NORTEL NETWORKS Copyright 2004 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0609345 01 Contents 3 Contents PURIACR 4 654 650 6ki9 4900000 0005Ss ee ee sade es 090 4804s LA EEPUENAA 9 Dorie VOU EOIN lt cc66 asetdn iths tanten s eaten tet ebawis NAGO PGKA 9 Symbols used in this QUITE 2 occ cca e eee nese eu SE KARA RAD LA ESTE SERS OR ES 9 PE AT 10 How toget help ccccccccecteoteeGGyakbeen been doen bed e eee ee dhe ee wR eS 10 Chapter 1 Installing the Companion system 00 0 13 Companion components overview 6 ek NN KGG NAG ee ok ewe 14 Hardware installation process Map s ascccascicnaaeeeenee eee eee eauaxer ewes 15 Remote power intercon
21. ad to an approved ground Refer to the Wiring information tips box on the next page 2 Route and connect the coaxial cable from the outdoor antenna to the lightning surge protector Figure 13 Lightning surge protector and bracket USA or 3 Route and connect the coaxial cable from the lightning surge protector to the appropriate base station connector Refer to the following figure P0609345 01 Chapter 1 Installing the Companion system 35 Installing antennas Canada There are three types of external antennas available in Canada indoor directional antenna Installing an indoor directional antenna on page 36 indoor omnidirectional antenna Installing an indoor omnidirectional antenna Canada on page 37 outdoor omnidirectional antenna Installing an outdoor omnidirectional antenna Canada on page 38 Each type of installation requires a specific installation technique As well you must install a lightning surge protector for every outdoor antenna installed Installing a lightning surge protector Canada on page 40 Outdoor requirements Before you install the antenna ensure that your plan meets the following requirements If you are installing an outdoor antenna on a metal surface greater than 18 cm 7 in in diameter position the antenna perpendicular to the surface When running the coaxial cable inside or outside be careful not to damage the cable which affect
22. ary default language and up to three alternate languages depending on the system profile Press 501 Press 502 Press 503 Press 504 Language Primary Language Alternate Language Alternate 2 Language Alternate 3 P0609345 01 63 Index A administration maintenance tools 14 antenna Canada installation 35 certification 30 Co axial cable maximum length 37 directional installation 36 external 31 38 external installation 30 indoor 37 indoor directional external antenna installation 36 indoor installation 36 indoor omni directional external antenna installation 37 installation restrictions 35 installation strategy 32 Lightning surge protector 40 lightning surge protector 35 maximum length cable 40 omni directional 37 38 outdoor omni directional external antenna installation 38 passive 35 positioning 35 proprietary extension cable 30 RG 58A U coaxial cables 30 U S installation 31 antenna type Companion 44 B backup power RPI 16 base station 14 clearances 27 connecting plug top power supply 28 distances 25 hand off 25 indoor antenna 36 installation 25 maximum cable 19 minimum distances 26 omnidirectional outdoor antenna 38 positioning 14 26 powering up 29 proprietary extension cable 30 RG 58 U coaxial cable 35 RG 58A U antenna cable 30 TCM connections 27 termination board 27 turn off power 30 U S installation 31 updating software 29 w
23. ation password lt five digits gt Enter the digital code that needs to be identified on the handset to allow access to the system This number can be changed as required Tips You can choose any combination of one to six digits for the password It is easier to remembe selected personnel to prevent unauthorized access to programming The implications of such access can include the rearrangement of line assignments which can affect the operation of r the password if the digits spell a word Provide this password only to the Business Communications Manager Using portable DNs to show handset status After you enable registration for your Business Communications Manager system a series of extension numbers 565 to 596 are automatically available for registration Check that an extension number is available before registering a portable telephone to it To view registered and available DNs 1 Click on the keys beside Services Telephony Services Companion Registration Portable DNs 2 Click a portable DN for example DN 471 The DN status box appears e Ifthe extension number shows a status of Available it is ready for registering a Companion portable telephone e Ifthe extension number shows a status of Registered a Companion portable telephone is already registered to that extension number In this case you can pick a different extension number or deregister the current portable telephone Y
24. base stations in the same cell center e for the USA a minimum of 54 in and a maximum of 9 ft 9 in distance between the center of one base station to the center of another e for Canada a minimum of 9 cm and a maximum of 1 5 m distance from edge to edge i Warning Never install base stations in rows Position base stations away from office areas or areas with high portable telephone traffic The table below shows the minimum distance between office areas and base stations Install the base station on the ceiling or high on walls to maintain these minimum distances Table 6 Minimum distance between office areas and base stations Number of base stations in the cell Minimum distance between office areas and base stations 1 1 m 40 in 2 1 4 m 56 in 3 1 8 m 72 in 4 2 m 80 in P0609345 01 Chapter 1 Installing the Companion system 27 Attaching a Companion base station Install base stations on a wall or on a ceiling When installing base stations on a wall install them with their covers at the bottom as shown in the figure below Allow for clearances around the base station as indicated in the following table Table 7 Clearance for the base stations Clearance conditions Canada USA Clearance from all other objects 9cm 3 5 in Vertical clearance from base station center to base station center 27 cm 54 in Horizontal clearance from base station center to base
25. bers Deregistering a handset Deregister an extension number from Unified Manager when e You must replace the portable due to loss or breakage e You want to assign the handset to a user with a different telephone number This section contains the following information e Deregistering a portable from the system on page 53 e Deregistering a C3060 handset on page 54 e Deregistering a C3050 handset on page 54 e Deregistering a C3020 handset on page 55 Deregistering a portable from the system This procedure only clears the portable registration on the system You must also deregister from the portable telephone on the air deregistration For information about deregistering your portable telephone refer to the next section and the Companion Portable Telephone User Guide 1 Click the keys beside Services Telephony services Companion Registration Portable DNs 2 Click a portable DN for example DN 471 The DN status window appears 3 On the Configuration menu click Deregister Note This procedure does not clear the registration data in the portable You must also deregister from the portable telephone on the air deregistration For information about deregistering your portable telephone refer to your Companion Portable Telephone User Guide Business Communications Manager Companion Configuration Guide 54 Chapter 2 Configuring Companion handsets Deregistering a C3060 hand
26. connect the RPI power cord to the ac outlet 11 Label each RPI Wiring the base station and connecting the RPI The maximum two way DC loop resistance for power pairs including interconnections for each base station is 75 ohms You need one or two power pairs between the RPI and the base station The number of power pairs depends on the wire size of the power pair and the distance between the base station and the RPI This section contains this information e Connecting the RPI on page 20 e RPI output connections on page 21 e RPI input connections on page 21 e RPI 8 BIX wiring chart on page 22 e RPI 8 BIX wiring chart on page 24 Caution Do not run unprotected power cables outdoors The maximum cable distances allowed between the RPI and the base station depend on the size of wire you use Refer to the following table Table 2 Cable distances Wire size Single pair Double pair 0 6 mm 22 AWG 800 m 2 500 ft 1200 m 4 000 ft 0 5 mm 24 AWG 500 m 1 500 ft 1000 m 3 000 ft Caution When you use two power pairs connect both pairs with the same polarity Business Communications Manager Companion Configuration Guide 20 Chapter 1 Installing the Companion system Connecting the RPI Connect the power pairs to the correct connectors The following figure shows the location of the input and output connectors on the RPI
27. ding with lag bolts or other appropriate hardware The following figure shows how to fasten the mounting plate Figure 16 Install the outdoor omnidirectional external antenna Canada Mast Set screw Via Exterior wall Connector at mounting plate the base of the mast we Oy h Shroud Lag bolts or appropriate TA mounting hardware Q Plastic plug pa GL lt a Cable ties Co axial cable to surge protector on interior wall 2 Feed one end of the coaxial cable up through the bottom of the antenna cover and attach the BNC connector to the base of the mast Slide the mast down into the cover until it fits Rotate the mast until the threaded hole in the base of the mast aligns with the set screw hole in the cover Tighten the set screw 5 Route the coaxial cable along the bottom edge of the plate between the cover and the wall plate Note The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m 33 ft 6 Tie the cable to the mounting plate Insert the plastic plug into the base of the cover to keep moisture out Feed the coaxial cable through the wall to the surge protector on the interior wall Business Communications Manager Companion Configuration Guide 40 Chapter 1 Installing the Companion system Installing a lightning surge protector Canada Install the lightning surge protector for the outdoor omnidirectional exte
28. elephone several telephones external speakers or the entire system A Hunt Group extension cannot be in a page zone Note Portable handsets cannot receive pages Program an external autodial sequence to insert a 1 5 second delay This may be either an Intercom Line an Assigned Line or a Line Pool Handsets without line buttons cannot have a Prime Line assigned In programming change the privacy setting for an external line assigned to the portable This does not give the ability to change the privacy setting on a call by call basis End a call or programming session System speed dial codes only No personal speed dial codes The portable directory can store up to 50 telephone numbers Put one call on hold and speak to another caller Transfer a call to another telephone Transfer a call using your portable telephone directory Answer a ringing call for lines placed in a Service Mode Business Communications Manager Companion Configuration Guide 62 Chapter 2 Configuring Companion handsets Table 13 Features available to a Companion portable handset Continued Feature Wireless Portable Language Selection Wireless Call Forward No Answer Language selection Description Change the language of the prompts that appear on the portable telephone display Refer to Language selection Forward a call without ringing The portable user can answer a call but it does not ring The system supports a prim
29. escribes the Business Communications Manager call features that the Companion can access Table 13 Features available to a Companion portable handset Feature Description Call Forward Call Information Call Park Call Park Retrieval Cancel Call Forward Conference Directed Call Pickup Group Pickup Host system signaling Line Pool Mute Page Pause Prime line Privacy Release Speed Dial Switching between two calls Transfer Transfer using directory Trunk Answer Send calls to another telephone in your system The display does not indicate that calls are being forwarded Hunt Group calls override all Call Forward features A Hunt Group extension can be a Call Forward destination The display shows the name or extension of an internal caller If your system is equipped to receive CLASS information Caller ID the external call information appears on the display Park a call Retrieve a parked call Cancel the Call Forward feature where calls are automatically sent to another telephone in the system Create a three way call Answer any telephone that is ringing in the system This feature must be enabled in the system Answer a Call ringing on another set within the same pickup group Use link and pause Use line pools the same way a desk telephone does Prevent other callers from hearing you Also you can mute incoming calls from ringing on a portable telephone Page an individual t
30. g directed RSSI for handsets You may want to measure the RSSI between a portable and a specific Base Station radio For example you may suspect that one of the two radios in a Base Station is not working properly You can also use directed RSSI to prevent hand off while you find a cell edge To measure the RSSI of a specific radio you must be in range of two Base Stations the one you want to measure and another Base Station Business Communications Manager Companion Configuration Guide 56 Chapter 2 Configuring Companion handsets Note You cannot measure the directed RSSI of both radios in the Base Station at the same time Before you measure directed RSSI note the following The five digit ID of the Base Station radio you want to measure by mapping the Base Station location to the TCM port The first four digits indicate the TCM port to which the Base Station is connected The last digit indicates the number of the radio on the Base Station For example the number 03142 on the Base Station is connected to TCM port 0314 and 2 is the radio number The five digit number might be printed on a label attached to the Base Station mounting bracket The radio IDs of all other Base Stations in the same location Measuring undirected RSSI for C3060 handsets 1 Press the Menu button The display shows MENU Press the up and down arrow keys until the display shows Feature request Press SELCT The display shows A
31. gned For example cell 01 Radio neighbour 03 Radio neighbour 04 display and Radio neighbour 11 Cell 11 does not appear as a cell neighbor therefore it must be a neighbor of cell 03 or 04 Refer to the example under Cell neighbor Business Communications Manager Companion Configuration Guide 46 Chapter 2 Configuring Companion handsets Enabling Companion handset registration The Registration heading under Companion provides access to controls to enable you to allow or disallow handset registration You can also enter or change a registration password that further protects the system from unauthorized entry Refer to Enabling registration or changing the password When you enable registration the Portable DNs heading displays the DNs that can be used for the handsets These DNs are the same as those found under the Telephony services System DNs Active Companion DNs heading Warning Before you install or move wireless equipment in the United States check that you have approval from UTAM Inc The United States FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of unlicensed personal wireless communication devices To comply with UTAM Inc the system uses keys and credits to control user capacity and to ensure system location verification You require these software keys and credits to activate Companion services You purchase these credits at t
32. guration Guide 50 Chapter 2 Configuring Companion handsets 5 Receive a call Note If the portable has the same DN as a desk telephone ensure that the desk telephones is idle and Call Forward is deactivated Ensure that the ringer on the handset is turned on e On another telephone in the system dial the telephone of the registered portable If the portable rings registration is confirmed e Ifthe portable does not ring or you do not hear dial tone on the portable refer to the Companion handset user guide for troubleshooting tips or contact system technical support Registering the C3050 handset 1 Ensure that registration is enabled Refer to Enabling Companion handset registration on page 46 Open the handset flap The portable displays the current system name or No system selected for two seconds Press the key labeled System The display shows WIRELESS SYSTEMS Note This handset can be registered for a maximum of nine systems Press ADD to establish a radio link Note If ADD does not display start over at step 1 The display briefly shows Adding SYSTEM lt next available system numbers e If the display shows No connection the radio link was not established Note If more than 30 minutes has elapsed since the last handset registration you may need to re enable the system for registration Close the flap and return to step 2 e If aradio link is established the display shows Pswd Enter the regis
33. h another portable telephone Refer to Deregistering a handset on page 53 Registering the C3060 handset To register each portable with Business Communications Manager 1 Ensure that registration is enabled Refer to Enabling Companion handset registration on page 46 2 Press the following keys in sequence MENU The display shows ADMINISTRATION 3 Press the display key under Sys The display shows WIRELESS SYSTEMS Note Wireless Systems is a registration list of names for up to six different systems If the list is full you need to de register an existing system name to add a new one 4 Press ADD to establish a radio link Note If ADD does not display start over at step 1 The display briefly shows Adding SYSTEM lt next available system number gt P0609345 01 Chapter 2 Configuring Companion handsets 49 e Ifthe display shows No connection the radio link was not established Note If more than 30 minutes has elapsed since the last handset registration you may need to re enable the system for registration Return to step 1 e If aradio link is established the display shows Pswd Enter the registration password The display shows WTN Note If you enter the wrong password the display shows Invld Pswd Enter the DN record number you want to assign to this handset The display shows Enter name e Ifthe display shows Invld WTN then you entered an invalid DN e Ifthe display shows Reg failed the
34. h in and then down to release the latch Business Communications Manager Companion Configuration Guide 18 Chapter 1 Installing the Companion system b Remove the cover by lifting it up Refer to the following figure Figure 4 Opening the RPI cover O ono Aa Q Hang the RPI on the two screws and tighten the screws Install the remaining two screws Feed the power cord through the bottom of the RPI Route it through the clip and around the strain relief support The following figure shows how to route the power cord Figure 5 RPI components Jumper lead to PSU 2 The RPI 8 has grounding straps and plates fitted to allow an upgrade to an RPI 16 Ct GU Grounding plates PSU2 if equipped Grounding strap T Ferrite rings H Power supply cabling Up to 16 outputs TCM power Connection board Clip Strain relief support Power cord Route the power cord to the input power socket just to the left of PSU 1 on the left Connect the plug to the socket Follow the appropriate wiring instructions in the wiring charts in the next section Wiring the base station and connecting the RPI P0609345 01 Chapter 1 Installing the Companion system 19 CAUTION Do not apply power to the RPI until its installation and wiring are complete 10 After the cable is wired correctly
35. he equipment Danger Electrical Shock Hazard Symbol Alerts you to conditions where you can get an electrical shock Warning Warning Symbol Alerts you to conditions where you can cause the system to fail or work improperly E B Note Note Symbol A Note alerts you to important information Tip Tip Symbol Alerts you to additional information that can help you perform a task D Security Note This symbol indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Business Communications Manager Companion Configuration Guide 10 Preface Text conventions This guide uses the following text conventions angle brackets lt gt bold Courier text italic text plain Courier text FEATURE HOLD RELEASE How to get help Indicates that you choose the text to enter based on the description inside the brackets Do not type the brackets when entering the command Example If the command syntax is ping lt ip_address gt you enter ping 192 32 10 12 Indicates command names and options and text that you need to enter Example Use the dinfo command Example Enter show ip alerts routes Indicates book titles Indicates command syntax and system output for example prompts and system messages Example Set Trap Monitor Filters Indicates that y
36. he time you place the order Enabling registration or changing the password To enable user registration or to change the password follow these steps Warning Registration should normally be disabled For security reasons and to prevent unauthorized users from being registered to your system disable Registration when you have finished registering the portables 1 Click the keys beside Services Telephony Services Companion 2 Click on Registration 3 Use the information in the following table to check registration information Table 11 Handset registration and password information Attribute Value Description Registration Y N You must enable registration for the entire Business Communications Manager system to allow registration of individual portables After you have registered the sets come back and disable registration by setting this field to N Credits available Read only This field shows the number of credits that are available for handset registration This number must be any positive number to allow portables to be registered The number decrements by one with each successful registration The number increments when a telephone is deregistered More credits can be added by purchasing additional keycodes P0609345 01 Chapter 2 Configuring Companion handsets 47 Table 11 Handset registration and password information Continued Attribute Value Description Registr
37. ins the following information Companion components overview on page 14 Hardware installation process map on page 15 Companion components overview on page 14 Remote power interconnect RPI unit overview on page 16 Mounting the RPI unit on page 17 Wiring the base station and connecting the RPI on page 19 Companion base station installation overview on page 25 Positioning a Companion base station on page 26 Attaching a Companion base station on page 27 Installing external antennas and lightning surge protection on page 30 Business Communications Manager Companion Configuration Guide 14 Chapter 1 Installing the Companion system Companion components overview Your Companion portable telephone allows you to leave your desk without missing telephone calls The telephones can access most Business Communications Manager business features such as call forward call transfer voice conference and voice messaging using feature codes Business Communications Manager Companion has four main components Software Companion software manages the telephone traffic between Companion base stations and portable telephones Base stations connect to the Business Communications Manager in the same way that Business Communications Manager telephones do You register the Companion portable telephones on the system They do not require any ports on the system You can connect a maximum of 60 p
38. ional antenna Canada To install an indoor omnidirectional antenna use the following guidelines e Use the bracket supplied to install the antenna on a wall or ceiling This bracket provides the necessary clearance between the floor or wall and the antenna e Mount the bracket so that the external antenna is vertical The recommended installation position on a wall is halfway between the floor and the ceiling 1 Insert the antenna in the bracket so that the antenna is vertical 2 Use two screws to install the bracket to the wall or ceiling 3 To prevent cable stress on the coaxial cable fasten the cable to the mounting surface with a clamp 4 Connect the external antenna to the appropriate base station Note The length of the coaxial cable must not exceed 10 m 33 ft The following figure shows the two methods of installing the indoor omnidirectional external antenna Figure 15 Indoor omnidirectional external antenna Canada Co axial Cable cable clamp Ceiling mount installation Wall mount installation Co axial cable Cable clamp Business Communications Manager Companion Configuration Guide 38 Chapter 1 Installing the Companion system Installing an outdoor omnidirectional antenna Canada When installing an outdoor omnidirectional external antenna ensure you follow these guidelines e Locate the antenna on the external wall of the building Note You must install the antenna
39. iring length power 19 wiring RPI 19 BNC connector 31 33 40 bracket terminal board 27 BS 1 download 29 C cables maximum distance 19 call switching between 61 Call Forward cancel Companion 61 Companion 61 no answer Companion 62 Call information Companion 61 Call Park Companion 61 retrieval Companion 61 cell assignment Companion 44 neighbors Companion programming 45 radio neighbor Companion 45 radios Companion 45 channel split Companion 14 channel split limitations 14 clearances Companion base station 27 clipping 60 coaxial cable 30 35 40 Companion antenna type 44 C3050 Etiquette 14 C3050 CT2Plus 14 C3060 14 cell assignment 44 cell neighbors 45 cell radio neighbor 45 cell radios 45 disabling registration 46 double density 42 enable handset registration 46 Business Communications Manager Companion Configuration Guide 64 Index enabling registration 46 external antenna 38 handset credits 46 handset models 42 handset status 47 licensing 42 lightning surge arrestor 34 radio ID 44 recommended settings 59 register handset 46 registration password 47 UTAM approval 46 Companion 3020 14 Companion Base Station see base station Companion software 14 components RPI 18 conference Companion 61 copyright 2 cordless telephones Companion 60 DECT 60 features 61 coverage area maximum 14 credits Companion handset 46 D DECT cordless handsets 60 handset models
40. kly done through the Business Communications Manager Unified Manager You can assign portable telephones to the system check base station parameters and enable and disable registration through programming Companion Diagnostics software allows you to run diagnostics on the wireless system You run the diagnostics using a personal computer located at the customer site or in a remote location P0609345 01 Chapter 1 Installing the Companion system 15 Hardware installation process map The following figure provides an overview of the process for installing the support hardware for a Companion wireless system Figure 1 Process map Installing Companion support hardware Business Communications Manager Companion equipment DSM module Install external installed and antennas and configured lightning protection if required Restore system to operation Install remote power interconnect RPI Configure DN records for the Install base stations handsets Connect base stations to DSM Register Companion sets In the United States you must enter a UTAM keycode before you register the handsets Note Companion wireless availability is region specific This option also requires a software keycode for activation Business Communications Manager Companion Configuration Guide 16 Chapter 1 Installing
41. ll all base stations within 1230 m 4000 ft TCM wiring length Before you install or move wireless equipment in the United States check that you have approval from UTAM Inc The United States FCC has appointed UTAM Inc as the body responsible for coordinating and verifying the installation or relocation of unlicensed personal wireless communication devices To Business Communications Manager Companion Configuration Guide 26 Chapter 1 Installing the Companion system comply with UTAM Inc the system uses keys and credits to control user capacity and to ensure system location verification You require these software keys and credits to activate Companion services You purchase these credits at the time you place the order Positioning a Companion base station Avoid installing base stations on large concrete or marble columns because these columns affect radio coverage If possible place the base station a minimum of m 40 in from these types of columns Do not install a base station with the antenna housings near metal objects Be careful not to damage existing wiring or panels Do not position base stations in ducts plenums or hollow spaces used to transport environmental air except where the duct plenum or hollow space is created by a suspended ceiling having lay in panels When you need more than one base station in a cell to meet traffic requirements position the base stations at the same cell center To place all
42. lost connections are rare but if you notice an increase in occurrences your base stations may need to be moved or reprogrammed Contact your installer to change the base station configuration In the U S you need to obtain UTAM Inc approval before making changes to the base station configuration for Companion systems For more information refer to Business Communications Manager Programming Operations Guide Note If you try to send a message from a desk telephone to a portable telephone the display of the desk telephone shows Can t send msg If there is a decrease in voice quality while you are moving with a portable telephone you may be moving out of range from a system base station There are three possible reasons for this The base station that covers the area you are moving into is busy or unable to pick up your call Large pieces of furniture or movable partitions block the signal between you and the base station You have moved out of the range covered by your system To reconnect retrace your steps until you are back in range P0609345 01 Chapter 2 Configuring Companion handsets 61 Feature access for Companion It is possible to use many of the same system features available to a Business Communications Manager telephone on your cordless telephone For more information about features and the special codes required to use them refer to the feature card that came with your portable telephone The following table d
43. luation to your Companion system 1 From Companion click the Radio data heading The Radio data window appears Beside System SLID enter the radio ID On the navigation menu click on Re evaluation If the Re evaluation status reads Required you can carry out the re evaluation On the Configuration menu click Re eval now or Schedule Programming base station radios The Radios setting allows you to program base station radio settings Follow these steps to define the settings From Companion click the key beside Radio data 2 Click the key beside Radios 3 Choose a radio number from the list 4 Use the information in the following table to configure the radio Table 9 Radio settings Attribute Value Description Radio Read only identification This is the number that identifies the radio base station number Cell assign Unassigned This box indicates if the cell has been activated Assigned P0609345 01 Chapter 2 Configuring Companion handsets 45 Table 9 Radio settings Continued Attribute Value Description Antenna type Internal This is the type of antenna the radio base station is connected to External A cell is the area covered by one or more radios in close proximity As you move around your office while on a call with your portable the call hands off from one cell to another A call on a portable hands off from one cell to another only if Business Communication
44. mbers The range of portable extensions available for wireless registration is 565 to 596 For more information about registering and programming Companion portables refer to Configuring Companion handsets on page 41 Restarting the system after a software update If you added a base station that requires a software update the system begins downloading the software to the base station The display shows BS 1 Dload Start 1 Press CLEAR to clear the message When the base station software finishes downloading the BS 1 Dload Done appears 2 Press CLEAR to clear the message Some base stations do not power up at the same time and this message repeats at the beginning of each download In the United States after restarting the display shows one of the messages listed in the following table Table 8 UTAM messages If display shows See UTAM code req d System logical identifier LID information UTAM test failed See alarm codes in the Windows NT event log Warning A loss of unlicensed transition and management for microwave UTAM AN information occurs when upgrading US Business Communications Manager systems You need UTAM Recovery Codes Business Communications Manager Companion Configuration Guide 30 Chapter 1 Installing the Companion system Installing external antennas and lightning surge protection You can use external antennas to provide a broad range for your Companion system Ensure that
45. me Make a call e Ifyou hear dial tone and the display shows LINK dial the number of a working telephone If the target telephone rings registration is confirmed e If you do not hear dial tone check that you have selected the correct system or re register the handset Receive a call Note If the portable has the same DN as a desk telephone ensure that the desk telephones is idle and Call Forward is deactivated Close the handset flap and ensure that the ringer on the handset is turned on e On another telephone in the system dial the telephone of the registered portable If the portable rings registration is confirmed e If the portable does not ring or you do not hear dial tone on the portable refer to the Companion handset user guide for troubleshooting tips or contact system technical support Business Communications Manager Companion Configuration Guide 52 Chapter 2 Configuring Companion handsets Registering a C3020 handset Canada only The following section describes the procedures involved in registering Companion C3020 portable telephones 1 Ensure that registration is enabled Refer to Enabling Companion handset registration on page 46 Press Shift and then press Memory Press Office Check the portable display e Ifthe portable has space for another system the display shows Of fice n Free e Ifthe display does not show Of fice n Free follow the procedures in to overwrite the system n
46. must install a lightning surge protector for each external antenna Warning FCC requirements AN In the United States the FCC requires that you connect only approved antennas to Companion base stations electrical storm Always turn off the base station power before connecting the coaxial cable of an outdoor antenna Always install the lightning surge protector at the cable entry point into the building Connect the lightning surge protector to ground before you connect the coaxial cable Caution Do not install the outdoor antenna or the lightning surge protector during an P0609345 01 Chapter 1 Installing the Companion system 31 Installing antennas United States of America The following points cover special information about installations in the United States of America e The outdoor antenna connectors on the base station are special proprietary BNC connectors Refer to Before you install an outdoor antenna USA on page 31 and Installing an outdoor antenna USA on page 32 e Antennas are supplied with cables attached and terminated with special proprietary BNC plugs to join with the connector on the base station Refer to Installing an indoor directional antenna on page 36 e Cables are not supplied with outdoor antennas e You must also install lighting surge protection on outside antenna installations Refer to Installing a lightning surge protector USA on page 34 Before
47. nect RPI unit overview 000 eee eee eee 16 Mounting the HPI AA AA de 17 Wiring the base station and connecting the RPI cece eee eee 19 Connecino mhe AP cag ana RG ee ese dee 4 Gd ee ober KGAD ae eR Ea DAG eee 20 BP LOLA CONNECIONS ccucardeesenedeeaenee KARINA APANG 21 RPI input CGONNSCHONG wa ama name Kee ee bee daike bbw deen bee NA RE 21 BEE BIX wining chnan ax eet ALA KDK LAKAN KAN Re deh RAM ALA 22 BEES BE WIING CHAE senna ce ndaadpadeah eeu aeRheeeeeeeaeen ETETA 24 Companion base station installation overview eee eee eee 25 Positioning a Companion base station 00 000 cee 26 Attaching a Companion base station 0 0 eee 27 installing ths base station cso owe ceed dh odio ede ed sd Lae Seeds 27 Registering Companion telephones 00 cece eee tee eee 29 Restarting the system after a software update cee eee eee 29 Installing external antennas and lightning surge protection 30 Read before you install equipment 0 5 00 aa scene ke ea ANNA 30 Installing antennas United States of America 000000 eee 31 Before you install an outdoor antenna USA 0a 31 Installing an outdoor antenna USA auaa 32 Installing a lightning surge protector USA a 34 Installing antennas Canada 0 2 cece eee es 35 Outdoor reguiements AA AA AA 35 Installing an indoor directional antenna 0
48. on Status Radio xxxx Radio Cell assignment Antenna type Cells Cell 01 Cell Radios Cell neighbors Cell radio neighbors NOTE Companion wireless requires a Business Communications Manager keycode to activate Business Communications Manager Companion Configuration Guide 42 Chapter 2 Configuring Companion handsets Companion overview Companion handsets interact with base stations that are hardwired to the Business Communications Manager through a DTM digital trunk module media bay module These handsets provide you with the mobility to move about your office and continue or initiate conversations as you move about Caution Companion Wireless systems have specific deployment areas and licensing requirements They also require a site survey prior to deployment to ensure proper distribution of the base stations around the call site The Companion system supports C3050 Etiquette Companion C3060 Portable and Companion C3050 CT2Plus handsets Each handset comes with a user manual that describes the handset operation Note Business Communications Manager software version 2 5 or greater If your system has a 3 5 DS30 split and Partial Double Density PDD you can only add 32 Companion handsets to your system on Bus 06 Business Communications Manager software version 3 0 or greater If your system is set to Full Double Density FDD Companion is not supported Once the handsets and ba
49. on 42 plug top power supply on base station 28 polarity TCM connections 27 portable handsets 42 Business Communications Manger features 61 Companion components 44 Companion password 47 using 60 voice quality 60 Portable Language Selection 62 portable telephone Companion 14 Companion installation 29 DN range 29 extension numbers 29 registration 29 positioning antenna 35 Companion base station 26 power Companion RPI power supply RPI 16 powering up base station 29 prime line Companion 61 Privacy Companion 61 process map configuring lines 43 programming the Companion 14 proprietary extension cable 30 PSU RPI requirements 17 R radio ID 44 range 60 re evaluation see Companion programming 44 register handset 29 registration Companion 46 48 regulatory information 2 release using Companion 61 Remote Power Interconnect see RPI restrictions antenna installation 35 RG 58 U coaxial cable 35 RG 58A U coaxial cables 30 RJ11 jacks 27 RPI backup power requirements 16 cabling distance 19 clearance 17 components 18 connecting 20 input connectors 21 input wiring 22 installation 16 maximum cable 19 mounting 17 opening 18 output connectors 21 overheating 17 power supply 16 requirements 17 Business Communications Manager Companion Configuration Guide 66 Index RPI 16 BIX UL 16 RPI 16 BIX wiring chart 24 RPI 8 BIX UL 16 RPI 8 BIX wiring chart 22 turn off before connecting 27 ventila
50. ortable telephones and a maximum of 32 base stations 32 cells to the system Note If you choose a 3 5 channel split for your system you cannot assign a module to channel 7 This limits you to a maximum of 16 base stations which can support a maximum of 30 handsets Companion base stations Position the base stations around the coverage area to send and receive calls between the portable telephones and Business Communications Manager Base stations use digital radio technology and support handoff and roaming within the coverage area The coverage area can be a maximum of 160 000 square meters 1 700 000 square feet when using the maximum number of base stations The base station can use internal or external antennas For most installations the internal antenna will be used If you need to install external antennas refer to Installing external antennas and lightning surge protection on page 30 Companion wireless handsets Business Communications Manager supports the following wireless handsets Companion 3020 Companion C3050 Etiquette Companion C3050 CT2Plus and Companion C3060 The portable telephones used with your Business Communications Manager system are small lightweight units with complete digital performance to provide clear voice quality Companion portable telephones feature a three line 16 character alphanumeric display Administration and maintenance tools Programming of the Companion system is easily and quic
51. ou must perform deregistration both at the portable and from Unified Manager Business Communications Manager Companion Configuration Guide 48 Chapter 2 Configuring Companion handsets Registering Companion portables Companion portables that are supported on the Business Communications Manager include the C3060 C3050 C3020 Canada only They all have different dial pad icons and the registration procedure is slightly different for each although the basic procedure is the same 1 Enter the Registration password on each portable 2 Verify that the portable operates properly Refer to these sections for details about each type of handset e Registering the C3060 handset on page 48 e Registering the C3050 handset on page 50 e Registering a C3020 handset Canada only on page 52 Notes about registering Companion portables e You cannot register a portable to more than one extension number per system e You cannot register more than one portable to one extension number e You can register a portable to more than one system If a portable telephone is to be used in more than one Business Communications Manager system its owner must know which registration slot number was used to register the portable telephone with each system Nortel Networks recommends that users register their most frequently used system in slot 1 e Ifa portable telephone is lost or broken deregister it from the system before replacing it wit
52. ou press the button with the coordinating icon on whichever set you are using If you do not see an appropriate number in this list go to www Nortelnetworks com support USA and Canada Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortelnetworks com support Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa P0609345 01 Preface 11 Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0 870 907 9009 Africa 27 11 808 4000 Israel 800 945 9779 Note Calls are not free from all countries in Europe Middle East or Africa Fax 44 191 555 7980 email emeahelp nortelnetworks com CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 email csrmgmt nortelnetworks com APAC Asia Pacific Technical Support CTAS Telephone 61 2 870 8800 Fax 61 388664644 email asia_support nortelnetworks com In country toll free numbers Australia 18300NORTEL 1800 667 835 China 010 6510 7770 India 011 5154 2210 Indonesia 0018 036 1004 Japan 0120 332 533 Malaysia 1800 805 380
53. power supply connector in the correct direction and push it into place 8 In the space provided on the label attached to the lower right corner of the mounting bracket record the port number used Include the marking information for all of the base stations on the completed installation floor plans 9 Slide the cover on the bracket using the guide to position it correctly Refer to the following figure 10 Snap it into place Figure 10 Slide the cover on bracket P0609345 01 Chapter 1 Installing the Companion system 29 Registering Companion telephones To use Companion portable telephones you must first install radio base stations to transmit and receive radio signals to and from the portable telephones See Companion base station installation overview on page 25 You use a different method to install portable telephones than desktop telephones There are no direct connections between the portable telephones and the system Do the following e Install the batteries and battery charging units for each portable using the instructions that come with the portable e Enter the software keys for Companion in the Business Communications Manager Unified Manager under Software keys e Register every Companion portable for use with the system Note You must register a portable telephone before you can use it By default Companion portable telephones are not assigned extension nu
54. re color 30 PWR Red Orange 7 OBIX3 Orange Red 33 BS3 TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 OBIX4 Slate Red ae Beg TCM Black Blue 11 Blue Black 37 PWR Black Orange 12 Orange Black 38 PWR Black Green 13 OBIX5 Green Black 39 Boo TCM Black Brown 14 Brown Black 40 PWR Black Slate 15 Slate Black 41 PWR Yellow Blue 16 OBIX6 Blue Yellow TG Bug TCM Yellow Orange 17 Orange Yellow 43 PWR Yellow Green 18 Green Yellow 44 PWR Yellow Brown 19 OBIX7 Brown Yellow JE By TCM Yellow Slate 20 Slate Yellow 46 PWR Violet Blue 21 Blue Violet 47 PWR Violet Orange 22 OBIX8 Orange Violet Ka Bos TCM Violet Green 23 Green Violet 49 PWR Violet Brown 24 Brown Violet Business Communications Manager Companion Configuration Guide 24 Chapter 1 Installing the Companion system RPI 8 BIX wiring chart The following table lists the wiring chart for the RPI 16 BIX Table 5 RPI 16 BIX wiring chart Pin RPI Connector printed circuit board Label Wire color 26 PWR White Blue OBIX9 Blue White 27 Bad TCM White Orange 2 Orange White 28 PWR White Green 3 Green White 29 PWR White Brown 4 OBIX10 Brown White 30 Bere TCM White Slate 5 Slate White 31 PWR Red Blue 6 Blue Red 32 PWR Red Orange 7 OBIX11 Orange Red 33 pari TCM Red Green 8 Green Red 34 PWR Red Brown 9 Brown Red 35 PWR Red Slate 10 O
55. ress Office The display shows Of fice n Press either Shift and then or Shift and then until you display the system you want to deregister Press Shift and then 0 The display shows Deregister Press Shift and then 0 again The display shows Deregistering and then Deregistered To continue using the portable press Release Measuring RSSI for the handsets The Receive Signal Strength Indicator RSSI is a measurement of the signal strength the Base Station receives from the portable The Base Station controls the power transmitting mode of the portable Measuring undirected RSSI for handsets When the Base Station receives a weak signal it instructs the portable to transmit in high power When the Base Station receives a strong signal it instructs the portable to transmit in low power C2060 Strongest RSSI value 35 dBm Weakest RSSI value approximately 94 to 100 dBm Measuring undirected RSSI for C3060 handsets on page 56 C2050 Strongest RSSI value 45 dBm USA 44 dBm Canada Weakest RSSI value approximately 34 to 186 dBm Measuring undirected RSSI for C3050 handsets on page 57 C2030 Strongest RSSI value 44 dBm Weakest RSSI value approximately 85 to 95 dBm Measuring undirected RSSI for C3020 handsets on page 58 Note The Receive Signal Strength indicator overrides normal display Therefore you cannot receive calls while measuring RSSI Measurin
56. rior wall P0609345 01 Chapter 1 Installing the Companion system 33 Figure 12 Antenna with antenna bracket USA or Wiring information The recommended wire gauge is 6 AWG Connect the ground lead to the building ground Do not connect to a ground rod or series of ground rods If you cannot connect the ground lead to the building ground connect the ground lead to the metal frame of the building The connection must be no more than six to 10 ft You can connect the ground lead to the 120 V ac conduit which is connected to the building ground However using the ac conduit is not the preferred method of installation The connector between the antenna and the lightning surge protector and between the lightning surge protector and the base station is a proprietary BNC connector You must align the BNC connectors before you can make the connection Business Communications Manager Companion Configuration Guide 34 Chapter 1 Installing the Companion system Installing a lightning surge protector USA Install the lightning surge protector to protect the Companion components from electrical surges To install a lightning surge protector follow these steps 1 Install the lightning surge protector on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor antenna Before you connect the ground lead to the lightning surge protector attach the ground le
57. rnal antenna to protect it from electrical surges The recommended lightning surge protector is part number A0382082 Refer to the installation instructions from the manufacturer for more details on its installation To install a lightning surge protector follow these steps 1 Install the surge protector on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor antenna The following figure shows where to locate the surge protector Follow the installation instructions provided with the surge protector Figure 17 Install the lightning surge protector Canada Exterior wall Interior wall wee Copper plates P Surge protector Co axial cable to base station Cable clamps Co axial cable to 0t sa external tovpinpedance rere ground lead 2 Attach the ground lead to an approved ground before you connect the ground lead to the surge protector The recommended wire gauge is 6 AWG 4 mm Connect the ground lead to the building ground Do not connect to a ground rod or series of ground rods If you cannot connect the ground lead to the building ground connect the ground lead to the metal frame of the building The connection must be no more than 2 m 6 5 ft to 3 m 10 ft long You can connect the ground lead to the 120 V ac conduit which is connected to the building ground However Nortel Networks does not recommend using the 120 V ac conduit Route and connec
58. s Manager assigns those cells as neighbors Business Communications Manager automatically assigns cell neighbors and re evaluates the cell to cell configuration when you add or remove base stations Defining base station cells Cell programming allows you to examine settings for the cell radio cell neighbor and cell radio neighbor Follow these steps to set up cells for your Companion system 1 Click on the keys beside Services Telephony services Companion Radio data Cells 2 Select a cell number Cell 01 to Cell 32 3 Use the information in the following table to check cell information Table 10 Cell information Attribute Value Description Cell Radios lt five digit number gt View the five digit number of any radios assigned to this cell For example if radio 07012 is in the cell 07012 assigned appears Cell neighbors lt two digit cell number gt View the two digit number of any cells that border a particular cell in a system Click the cell number to see the settings Assigned or Unassigned For example cell 01 Neighbour 03 and Neighbour 04 display This means that cells 03 and 04 are assigned as cell neighbors Cell radio neighbors lt two digit cell number gt View the two digit number of any cells that border a particular cell in a system the cell neighbors plus any cells that border the cell neighbors Click the cell number to see the settings Assigned or Unassi
59. s its performance The minimum recommended bending radius is 20 mm 0 8 in Always ensure that the antenna is clear of any adjacent obstruction or metal objects If you use more than one outdoor antenna at a cell center separate the antennas at by least 0 5 m 20 in to avoid radio interference problems Use RG 58 U coaxial cables to connect the antennas to the base stations CAUTION Use only passive antennas to connect to the Companion base stations The coaxial cable you use to connect the external antenna to a Companion base station must have an impedance of 50 ohms Business Communications Manager Companion Configuration Guide 36 Chapter 1 Installing the Companion system Installing an indoor directional antenna The indoor directional antenna has a backplate that allows for easy installation on a wall The antenna is installed half way between the floor and the ceiling For some applications for example a stairwell you can install the antenna on the ceiling 1 Use four screws at each corner of the antenna Refer to the following figure Figure 14 Indoor directional external antenna Canada 2 To prevent stress on the coaxial cable fasten the cable to the mounting surface 3 Connect the antenna to the appropriate base station radio Note The coaxial cable length must not exceed 10 m 33 ft P0609345 01 Chapter 1 Installing the Companion system 37 Installing an indoor omnidirect
60. se stations are installed you configure the handsets through the Business Communications Manager using special Companion DN records P0609345 01 Chapter 2 Configuring Companion handsets 43 Process map Companion portable handset Refer to the process map below which leads you through the order for setting up Companion handsets on the Business Communications Manager Figure 19 Process map Setting up Companion handsets for registration BCM is installed and configured Companion DN records are configured Are the base stations installed and connected Have you set up the radios in the Has registration been enabled Your system must be set to partial double density PDD Install a DSM16 on DS30 Bus 06 and or 07 or a DSM32 on DS30 Bus 06 proving both Bus 06 and 07 are available Refer to the Business Communications Manager Installation and Maintenance Guide Companion DNs are configured in the Unified Manager under Services Telephony Services System DNs Inactive DNs Companion DNs Refer to the Programming Operations Guide for configuration details Refer also to Companion DN record parameters on page 59 for Companion specific information ip cover the expected usage area Refer to Companion DN record parameters on page 59 the system Then ensure that the cells are correctly configured base stations fe
61. set This procedure only clears the registration information on the portable You must also deregister the portable from the system Refer to Deregistering a portable from the system on page 53 1 Press the following keys in sequence MENU The display shows ADMINISTRATION 2 Press the display key under Sys The display shows WIRELESS SYSTEMS Note Find the system name on the list using the up and down arrow keys 3 Press ERASE The display shows Erase item 4 Press OK The display shows Deregistering and then Item erased Deregistering a C3050 handset This procedure only clears the registration information on the portable You must also deregister the portable from the system Refer to Deregistering a portable from the system on page 53 1 Open the flap of the handset 2 Press the key labeled System The display shows WIRELESS Systems 3 Using the up and down arrow keys find the system name on the list using the up and down arrow keys 4 Press ERASE The display shows Erase item 5 Press OK The display shows Deregistering and then Item erased P0609345 01 Chapter 2 Configuring Companion handsets 55 Deregistering a C3020 handset This procedure only clears the registration information on the portable You must also deregister the portable from the system Refer to Deregistering a portable from the system on page 53 1 2 6 Press Shift and then Memory P
62. station center 41 cm 54 in Installing the base station 1 Fasten the bracket into position using two 8 38 mm 1 1 2 in screws 2 Route the cable from the BCM1000 through the top or bottom opening 3 Wind any excess cable around the posts then fasten the cable under the strain relief 4 Connect the wires to the BIX connector on the bracket termination board as shown in the following figure Figure 9 Bracket termination board lt L TCM PWR 1 a PWR 2 RJ11 jack BO The polarity of the TCM connections is not important If you connect the two power pairs to the bracket terminal board of the base station you must connect the power pairs with the same polarity CAUTION Ensure that the RPI is off before connecting power pairs to the base station 5 Install the base station on the bracket Snap it into position 6 Connect the power RJ 11 jumper lead to the RJ 11 jacks on the termination board and the base station Business Communications Manager Companion Configuration Guide 28 Chapter 1 Installing the Companion system 7 For plug top power supplies only connect the power supply connector to the base station power connector Make sure the base station uses a class 2 plug top power source only CAUTION If you insert the power supply connector in the wrong direction you can damage the plug top power supply and the base stations Position the
63. t ID code for the Base Station radio you want to measure The portable displays this ID followed by the signal strength and the power mode for example 03142 54 H Hand off does not occur as you move between the cell boundaries The link drops when you move out of range Business Communications Manager Companion Configuration Guide 58 Chapter 2 Configuring Companion handsets 6 In this example the module is 03 the port is 14 and the radio is 2 The signal strength measured by the Base Station is 54 dBm and the H indicates the portable is transmitting in high power mode an L indicates low power mode Press End or close the flap to disconnect Measuring undirected RSSI for C3020 handsets 1 2 3 Press Line Wait for dial tone Press 898 The display shows the radio ID of the Base Station to which the portable is linked followed by the signal strength for example 83121 67 In this example the module is 03 the port is 12 and the radio is 1 The signal strength is 67dBm Hand off occurs normally Press Release or close the flap to end the connection Measuring directed RSSI for C3020 handsets 1 Follow steps 1 to 3 in the section Measuring undirected RSSI for C3020 handsets Press 899 Enter the five digit ID code for the Base Station radio you want to measure The display shows this ID followed by the signal strength for example 3121 67 If you have not established a connection
64. t the coaxial cable from the outdoor antenna to the surge protector Route and connect the coaxial cable from the surge protector to the appropriate base station BNC connector Note The total length of the coaxial cables from the outdoor antenna to the base station must not exceed 10 m 33 ft P0609345 01 41 Chapter 2 Configuring Companion handsets The Companion heading in the Unified Manager allows you to assign Companion portable telephones to the system check base station parameters and enable and disable registration through programming This section includes information about e Companion overview on page 42 e Process map Companion portable handset on page 43 e Defining radio data on page 44 e Enabling Companion handset registration on page 46 e Using portable DNs to show handset status on page 47 e Registering Companion portables on page 48 e Deregistering a handset on page 53 e Measuring RSSI for the handsets on page 55 e Companion DN record parameters on page 59 e Handset features and restrictions on page 60 The following figure shows a detailed view of the Companion headings on the navigation tree Figure 18 Companion headings Companion Registration Radios Registration enabled Credits available Registration password Portable DNs N xxx DN status 9 Radio Data Credits available Total credits System LID Re evaluati
65. the Companion system Remote power interconnect RPI unit overview The remote power interconnect unit RPI provides remote power for base station support The following figure shows a diagram of the RPI Figure 2 RPI unit power supply UPS The UPS must have an output voltage rating of 44 to 52 V DC with a maximum fault current limit of 6 A to protect the RPI output wiring If these requirements are not met it is necessary to use class 1 wiring Caution The RPI unit must have the DC backup power supplied by a UL listed universal Warning You must install the RPI units inside a building AN The AC outlet powering the RPI must be installed near the equipment and must be easily accessible The length of the RPI cord from the outside surface of the unit to the plug must be a minimum of 1 3 m 4 5 ft and a maximum of 4 6 m 15 ft There are two versions of the RPI unit e The RPI 8 BIX UL supports a maximum of eight base stations e The RPI 16 BIX UL supports a maximum of 16 base stations Each RPI has a connection printed circuit board and either one RPI 8 BIX UL or two RPI 16 BIX UL power supply units PSUs The maximum input power consumption of an RPI is 240 W If you use a UPS 48 V dc backup source the maximum input power requirement of the RPI is 140 W You can upgrade an RPI 8 BIX UL to an RPI 16 BIX UL by installing a second PSU to the RPI 8 BIX UL P0609345 01 Chapter 1
66. tion 17 wiring 19 input connections 21 output connections 21 wiring charts 22 S softkey display prompts troubleshooting 60 speed dial Companion 61 surge arrestor Companion U S 34 surge protector 35 proprietary extension cable 30 warning 30 wire gauge 33 surge protectors 30 switching between calls Companion 61 T T7406 42 TCM connections base station 27 telephones adding wireless units 13 trademarks 2 transfer Companion 61 troubleshooting decrease in voice quality 60 lost calls 60 softkey display prompts 60 trunk answer Companion 61 U uninterruptible power supply see UPS UPS RPI 16 UTAM approval 25 UTAM messages 29 UTAM Companion keyword 46 V voice quality 60 W wire color 22 wire gauge surge protector 33 wireless adding to system 13 base station installation 25 registering handsets Companion 29 wiring RPI 19 P0609345 01
67. tration password The display shows DN Note If you enter the wrong password the display shows Invld Pswd In this case close the flap and repeat from step 2 Enter the DN record number you want to assign to this handset The display shows Enter name e If the display shows Invld DN then you entered an invalid DN e Ifthe display shows Reg failed the handset failed to register to the system e If you try to register a handset to the same system more than one the display shows the registered name Registered as lt name gt P0609345 01 Chapter 2 Configuring Companion handsets 51 Using the dialpad enter a maximum of 16 characters for the system name e More than one letter is represented by most dialpad keys Press the key the number of times it takes to display the letter you want e Press SPACE to add a blank space to the name e Press BKSP to delete the previous character e Press the right and left arrow buttons to move forward and back Press SAVE The display shows the registered name Turn off registration for your system Confirm that the handset is registered Make this simple test to confirm that the handset registered to the system 1 Close then open the portable flap e Ifthe handset displays the correct system name proceed with the next step e If an incorrect system name displays return to the WIRELESS SYSTEMS list and use the up and down arrow keys to find the correct system na
68. umber Then return to this procedure and perform the following step Press Shift and then press Memory The display shows Registering then Pswd Enter the Registration password When the display clears and displays DN enter the DN for the handset The display clears and shows Reg n complete Turn off registration for your system Confirm that the handset is registered Make this simple test to confirm that the handset registered to the system 1 Make a call e Ifyou hear dial tone dial the number of a working telephone If the target telephone rings registration is confirmed e Ifyou do not hear dial tone check that you have selected the correct system or re register the handset Receive a call Note If the portable has the same DN as a desk telephone ensure that the desk telephones is idle and Call Forward is deactivated Ensure that the handset flap is closed and the ringer on the handset is turned on e On another telephone in the system dial the telephone of the registered portable If the portable rings registration is confirmed e Ifthe portable does not ring or you do not hear dial tone on the portable refer to the Companion handset user guide for troubleshooting tips or contact system technical support P0609345 01 Chapter 2 Configuring Companion handsets 53 When you distribute the portables tell the users that the portables are registered and give them the corresponding extension num

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