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Avaya Communication Server 1000 IP Phone 2007 User Guide

1. 71 Making a call using the Corporate Directory 72 Making a call using the Personal Directory cee f3 Making a call using the Callers List 73 Making a call using the Redial List TIPET o 74 Using Predial 2cicccesadettevercce di kitai iais pea hee a TO VENA 20 ocad oo bh ed eee eH ORES TERRAIRE ee ORM 76 Usno RNG AGAM 622 todce rsin ENA RPEN REE oweas 77 Using Last Number Redial 2 0002eseeeeeeee FY Using Speed Call cee eee Meee nee aieek TI Using System Speed Call 22000002 00s 80 Dei IOULING 4 ic2dcaceutd EEEE TEET EE seuss 81 Using Intercom calling were Vere ee rere lt lt 81 Answennga call oc cct4cccdceedaxendn sed aasewen dees 83 While on an active call 0 00 eee eee eee eee 84 Placing a callon hold cccsccceseceevsseevaseeeauens 84 Transioming a call sssr so eh ee eee ss CARRERE RR Erori 84 Using Timed Reminder Recall 02 0048 85 Using Attendant Recall Tore MPaDeeaicsepawed Vi Using Call Park ek ERG peak ds eee era I Recording a Calling Party Number 00 89 Displaying Incoming Galle 1 4624 2cn06 46 Moda se aes ikd kas 90 Tracing a malicious call 4 5 65 connie te cdpnanGa sehen es cog 90 Incoming Calls 4 254 lt 1s400 eescteaieedeae iad ewenes 92 Using Automatic Answerback 20 0 2000 92 Wein Cal PICKUP iae 0c cer cautaw
2. Noto return to the Directory menu 8 Tap the Done soft key Connecting the components Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular phone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack Connecting the components of the phone 1 Attach the handset cord with the longer straight section into the handset jack on the back of the phone then route the straight section of the cord through the cord guide Attach the other end of the handset cord to the handset 2 Thread the supplied CAT5 e Ethernet cable through the bottom of the stand as shown in Figure 6 on page 26 If using an optional AC power adapter thread the cord through the bottom of the stand If connecting your PC through the phone unplug its Ethernet cable from the LAN and thread it through the stand If using the optional USB mouse or keyboard thread its cable through the stand 3 Connect the Ethernet cable from your data network to the RJ 45 connector marked If using an optional AC power adapter connect to the AC jack in the bottom of the phone If connecting a PC through the phone connect the supplied Ethernet cable to the PC and then to the RJ 45 connector marked amp L Plug in any optional USB devices as shown in Figure 6 on page 26 4 Attach the front edge
3. Permission Denied 4 Incorrect user ID entered Enter correct user ID Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 some restrictions apply Go to an IP Phone 2002 or IP Softphone 2050 and try again or consult your local system administrator Permission Denied 6 Incorrect user ID entered Enter correct user ID Incorrect Station Control Password entered Select Retry and try again with the correct Station Control Password Server Unreachable 1 Network problem Notify system administrator if the problem persists Additional phone features Table 6 Troubleshoot Virtual Office Part 3 of 3 Displayed message Probable cause Actions Server Unreachable 2 Network problem Notify system administrator if the problem persists VOUD configured on TN Remote IP Phone does not have VOUA Class of Service Notify system administrator Additional phone features Using Media Gateway 1000B The Media Gateway 1000B MG 1000B phone can operate in Normal or Local Mode Normal Mode The phone registers with the Main Office and receives phone services from the Main Office At any time during Normal Mode you can check local mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Norm
4. Press the Up Down navigation keys to scroll and to highlight Ringer Tap the Select soft key The phone rings Configuring services on the IP Phone 2007 3 o 4 E o To increase or decrease the volume choose one of the following Tap the Up or Down soft keys Press the Up Down or Left Right navigation keys Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings To adjust the Handset listen volume 1 i 3 N o Press the Up Down navigation keys to scroll and to highlight Handset listen Tap the Select soft key To increase or decrease the volume choose one of the following Tap Up or Down soft keys Press the Up Down or Left Right navigation keys Configuring services on the IP Phone 2007 4 Choose one of the following Tap the Select soft key to save the P changes and return to the Saec E cancel Telephone Options menu Tap the Cancel soft key to keep the existing settings To adjust the Handsfree listen volume 1 Press the Up Down navigation keys to scroll and to highlight Handsfree listen 2 Tap the Select soft key 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys Press the Up Down navigation keys 4 Choose one of the following Tap the S
5. Tap the Cancel soft key To delete the entire Callers List ete 1 Tap the Delete soft key 2 Choose one of the following Yes to delete the entire Callers List or Noto return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can store up to 20 entries in the list After the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e last and first names of the dialed party if available e DN of the dialed party time and date of the last dialed occurrence Additional phone features Note f the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted according to the time the calls are received Note Calling party name display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access Redial List tap the Directory soft key and select Redial List Note lf password control has been enabled enter your SCPW at the prompt To dial an entry a 1 Press the Up Down navigation keys to scroll and to highlight the desired entry 2 Tap the Dial soft key Additional phone featu
6. Tools and Navigation area The Tools Navigation area provides controls for navigating between features and selecting tools This area is visible and functional at all times unless you tap the keyboard icon The pop up keyboard occupies this portion of the screen Figure 4 on page 18 shows the Tools Navigation area About the Nortel IP Phone 2007 Figure 4 IP Phone 2007 Tools Navigation area Quit Expand Services Copy Tools Applications Keyboard Primary application Telephone The Tools Navigation area has five main elements presented as touchable soft keys The icons on the soft keys are different depending on the installed IP Phone software El Tap this icon to determine which external graphical applications are registered for example My CallPilot and launch them Applications by tapping on the appropriate icon D Telephone e kel Primary Application Tap this icon to access the Telephone screen Tap this icon to go to the primary external application configured by the administrator About the Nortel IP Phone 2007 used on the IP Phone 2007 e Network configuration 7 El Tap this icon to access the following tools e Local diagnostics e Touch panel setup e Display settings e USB devices e Preferences e Lock menu E Tap this icon to display a virtual keyboard EN pop up keyboard for text entry Either the pop up or USB keyboards can be used to enter text
7. Configuring services on the IP Phone 2007 a a Choose one of the following Tap the Select soft key to save the tone selection and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings Viewing phone information The Set Info option displays the following e General Info Set IP Info e Ethernet Info Server Info e Location Info e Encryption Info To view the phone information tap the Services soft key select Telephone Options and select Set Info from the menu To view the phone information Press the Up Down navigation keys to scroll through the list to view the phone information Tap the Cancel soft key to return to the Telephone Options menu Configuring services on the IP Phone 2007 Diagnostics The diagnostics option from the Telephone Options menu is unsupported Tap the OK soft key to return to the Telephone Options menu Double tap the Services soft key to access Local diagnostic utilities You can also tap the Tools icon and select Local diagnostics from the menu Configuring call log options Use the Call Log option to configure the following preferences e Configuring the Callers List log on page 53 e Configuring New Call indication on page 55 e Configuring Preferred Name Match on page 56 e Configuring Area Code Setup on page 57 Configuring the Callers List log You can configure the Callers List to lo
8. MANTRE HEDER KEDR EALEN LICR BRE FORE KO PARRCEASZSRORACROECERHVET Regulatory and safety information Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright 2005 2010 Nortel Networks All rights reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel Nortel Networks the Nortel logo and the Globemark are trademarks of Nortel Networks All other trademarks are the property of their respective owners Document Number NN43118 100 Document Release Standard 05 02 Date June 2010 To provide feedback or report a problem in this document go to http www nortel com documentfeedback N RT E L www nortel com
9. Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted o When a message is waiting or there is an NORTEL i incoming call the red Message m Waiting Incoming Call Indicator LED at the top center of the IP Phone flashes The flash cadence for each alert is different Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook About the Nortel IP Phone 2007 The two keys on either side of the navigation key are context sensitive soft keys with labels appearing on the display screen IP Phone display The IP Phone 2007 provides a large color touch panel display that supports color XML HTML content through an external application server The IP Phone 2007 LCD display screen has two areas e Application area e Tools Navigation area Figure 2 shows an example of an idle LCD display screen Figure 2 IP Phone 2007 LCD screen Application Area Tools NAV Area Note The display can differ from the above example To extend the life of the LCD panel the panel goes dark sleeps after a
10. 4 Tap the feature soft key 5 Choose one of the following Yes or No Tap Yes to change the feature soft keys to default values Note If you change a label to default values you cannot undo the change The label setting must be reentered Tap No to exit without changing the soft key Configuring Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats firstname last name last name first name To configure the Name Display format tap the Services soft key and select Telephone Options Configuring services on the IP Phone 2007 To configure the Name Display format 1 Press the Up Down navigation keys to scroll and to highlight Name Display format gt Tap the Select soft key N 3 Press the Up Down navigation keys to scroll and to highlight one of the following last name first name first name last name 4 Choose one of the following Tap the Select soft key to save the Sercct or setting Tap the Cancel soft key to keep the existing settings Configuring Caller ID display order Caller ID display order appears in 2 formats e Number name default Name Number Use the following procedure to configure Caller ID display order Configuring services on the IP Phone 2007 1 Press the Services key select Telephone Options and select Caller
11. Siig Voke Cal r rersrestirs sardonik Arbea 121 Additional phone features aanannannsnnnnnnn 123 Using the Personal Directory 0 2000200 cen eaes 123 Using the Callers List EET TIET Peeoeeaes N Using the Redial List TEET PETET Gitpeeacae WT Using Virual ONCE 248220244 deadoedneseres adaeae es 130 Legging in to Virtual Office cee ck eee ad eee a ee 130 Using Virtual Office on your office phone x 132 Logging out of Virtual Office 660i seeeas seers ews 133 Automatic log out from Virtual Office 133 Emergency calls on yourRemote IP Phone 133 Troubleshooting Virtual Office 134 Using Media Gateway 1000B 004 ce 137 Using Test Local Mode sc todd ct eas gk aoe poke a Lae Resuming Normal Mode 02 0000e cen naue 138 Troubleshooting MG 1000B 22 cscedenadee bode d oo 138 Hospitality features 2 02 ce eee eee 140 Setting Automatic Wake Up eth Ha peak ee iceeee eee 140 Activating Message Registration 04 142 Using Maid Identification ciccacsaeccssceercanwiacaws 143 Displaying Room Status PREE Sepreseesceacnes 14 External Server Applications 20 20 0000s 147 Record on Demand 2 ssc essacdeen aes a dS es awe se aes 148 Using SAVE key pnia EP ce peeereune 148 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop
12. aaa Enter the Pickup Directory Number HHH FFC aaa aaa 3 Dial the DN of the phone that is ringing aan in your call pickup group If the pickup DN or group number is invalid an overflow burst tone sounds and the screen displays Release and try again press the Goodbye key Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone It also puts the current call on hold while you answer the new call To answer an incoming call while on another call 1 After the incoming call tone sounds od press the Hold key to put a current call Hold on hold Note f Automatic Hold is enabled it is not necessary to press the Hold key cawat 2 Tap the Call Waiting soft key Incoming calls To return to the first phone call 1 Choose one of the following Press the Hold key to put the second call on hold a Press the Goodbye key to end the second call 2 Tap the line DN soft key associated with the first call If you do not have a Call Waiting soft key 1 Press the Goodbye key to end the current call as e 2 Tap the flashing fine DN soft key to answer the incoming call While away from your desk While away from your desk This section describes features to use when you are away from your desk Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN If the phone is in the
13. each feature key or restores the default labels to the keys collectively or individually To rename feature key labels tap the Services key select Telephone Options and select Change FeatureKey labels from the menu If the feature key label setting is password protected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note lf a feature key is configured as an autodial key the label does not change if the autodial key configuration changes To change a label 1 Tap the Select soft key w 2 Use the Up Down navigation keys to 3 scroll to highlight Change FeatureKey label 3 Tap the Select soft key Configuring services on the IP Phone 2007 4 Tap the feature soft key to be changed Note If you tap a prime DN soft key an error message displays H 5 Enter the new information for the feature nna soft key label For information about entering text see Entering and editing text on page 28 Note Press the key until the desired character is displayed and then wait until the cursor moves before entering the next character Use the More soft key and the CASE or case soft keys to toggle between uppercase and lowercase Va 6 To enter special chara
14. 3 Tap the Room Status soft key To change the status of a room Pau i 1 Tap the Room Status soft key Hospitality features 2 Dial the Directory Number DN of the room The DN appears followed by a two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale Using the dialpad enter the new status code for the room A three digit code appears The first digit indicates the occupancy status the second is the old cleaning status and the third is the new status 4 Tap the Room Status soft key External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007 For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN43100 100 Record on Demand Record on Demand If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecti
15. Dial the Speed Call code to automatically dial the number Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your phone To make a System Speed Call C a 1 Lift the handset 2 Choose one of the following Tap the System Speed Call seus or SScUsr soft key Tap the System Speed Call Controller SScCtl soft key Making a call as 3 Dial the Speed Call code to HH automatically dial the number Using Hot Line Use the Hot Line feature to automatically dial a specific number To use Hot Line Tap the HotLne soft key to automatically dial Hone the number Using Intercom calling Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member To make an Intercom call C 1 Lift the handset mem 2 Tap the Intercom soft key H 3 Dial the one or two digit code for the desired intercom group member Making a call To answer an Intercom call while on a line other than your Intercom group line Choose one of the following keys Press the Hold key to put the current call on hold Press the Goodbye key to end the call Tap the Intercom soft key and begin to speak Answering a call Answering a call Each incoming call causes the phone to ring the line DN soft key to flash and show a and the message indicator
16. by connecting directly to a Local Area Network LAN through an Ethernet About the Nortel IP Phone 2007 connection The IP Phone 2007 provides all the functionality of the IP Phone 2004 using a graphical user interface GUI In addition advanced text and graphic based Web centric applications are supported The IP Phone 2007 does not support the IP Phone Key Expansion Module KEM Basic features The IP Phone 2007 supports the following features Note Some features are not available on all phones Consult your system administrator to verify which features are available for your use large color touch panel display screen high quality speaker phone 12 programmable feature soft keys six programmable line DN feature keys and six lines features accessed by pressing the Shift key four context sensitive soft keys volume control bar for adjusting ringer speaker handset and headset volume five call processing fixed keys Hold Goodbye Handsfree Mute Headset About the Nortel IP Phone 2007 e shared LAN access with a PC e automatic network configuration hearing aid compatibility e Web based applications support remote firmware download e USB port to support a keyboard or mouse IP Phone controls Figure 1 shows the IP Phone 2007 controls Figure 1 IP Phone 2007 Message waiting indicator Incoming call indicator Goodbye key Hold key Programmable line DN feature
17. configured period of time For information about configuring the time before the display sleeps see Adjusting Display Settings on page 33 About the Nortel IP Phone 2007 Application area The Application area provides e line and feature soft key status e information items such as caller number caller name feature prompt strings user entered digits date and time information or call timer if provisioned in the Telephone options menu and IP Phone information e context sensitive soft keys e feature keys Figure 3 shows the Application area Figure 3 IP Phone 2007 Detailed in Application area Programmable line DN Feature keys Multi field display screen Soft keys Feature keys In the feature area the soft keys can show either text or icons Table 1 shows the soft key text and icon equivalents The text labels are displayed by default and are changed using the Tools menu For more information see To use the Button Customizing Tool on page 38 About the Nortel IP Phone 2007 Your IP Phone 2007 displays different icons and text labels depending on the version of your IP Phone and the installed firmware as shown in Table 1 Table 1 Feature key text and icon displays IP Phone 2007 older version IP Phone 2007 newer version Text display Icon display Text display Icon display Inbox Director Outbox Quit Expand Services Copy
18. diagnose why the features are disabled on the phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the IP Phones see Nortel Communication Server 1000 IP Phones Fundamentals NN43001 368 Call features and Flexible Feature Codes System administration is required for call features and Flexible Feature Codes FFCs Contact your system administrator to configure these features and codes on your phone The call features and FFCs must be assigned to your phone and supported by system software About the Nortel IP Phone 2007 Security features The following security features are available on your IP Phone 2007 e Using encrypted calling e Managing your Station Control Password SCPW Using encrypted calling Your IP Phone 2007 supports secure communication using secure real time protocol SRTP media encryption feature If the feature is enabled a security icon appears on the screen when your call is encrypted Contact your system administrator to find out if this feature is enabled on your phone Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic lock to prevent others from making calls from your phone e Password protected phone features for exa
19. keys self labeled Display screen Display based context sensitive soft keys Handset Speaker Dialpad Navigation k ndsfree LED ete Stylus holder jandsfree key Volume control bar Headset key Context sensitive soft keys Cp Use the Volume control bar to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the right side of the rocker bar to increase volume and press the left side to decrease volume About the Nortel IP Phone 2007 o f Use the Goodbye key to terminate an active call Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The key rocks for up down left and right movements Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Press the Handsfree key to activate handsfree The speaker LED indicator lights to indicate when handsfree is active About the Nortel IP Phone 2007 Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation
20. second time to deactivate the feature PO Liftthe handset and enter the Make Set Busy Deactivate FFC Call Deflect If Call Deflect is configured on your IP Phone you can press the Deflect feature key to deflect your call if your IP Phone rings and you do not want to answer the call The call may be forwarded to your voice mail or to another telephone number depending on your system configuration Working without interruption Contact your system administrator to learn which treatment is configured for your IP Phone If you press the Deflect key and no special call treatment has been configured your caller receives a busy signal Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your phone Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash You must be on a Central Office Exchange CO trunk call from or to a Central Office CO that offers Centrex or exchange line type features To use Autodial Transfer when picking up an incoming trunk call 1 Tap the Centrex Switchhook Line Flash soft key and wait for an interrupted dial tone 7 2 Tap the AutoDial soft key to call the MoDa E number desired 3 Press the Goodbye key to end the call Additional call features Using the Buzz
21. signal Use the Buzz feature to notify another person of a call a visitor or a request By linking two phones together one person can signal the other The person signaled hears a buzz To buzz the phone linked to your phone c Tap the Buzz soft key The phone linked to Buz your phone buzzes as long as you hold the soft key Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page soft key on an attendant console overrides and disconnects the phones The phones must reaccess the page trunk To connect to Call Page Cr a 1 Lift the handset H 2 Dial the Page Trunk Access Code to naa complete the connection to the page system 3 Make your announcement Da 4 Press the Goodbye key Additional call features Using Centrex Exchange Line Switchhook Flash Use the Centrex Exchange Line Switchhook Flash feature during an established call to use a Centrex service such as Call Transfer or Three Way Calling To use Centrex Exchange Line Switchhook Flash r 1 While on a call tap the Centrex Line CentrexsHF_ Switchhook Flash soft key A special dial tone sounds HAH 2 Dial the codes for your custom Centrex nau feature D 3 Press the Goodbye key to end the call Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges l
22. to another IP Phone Additional phone features Logging out of Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Phone logs out of Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Additional phone features Troubleshooting Virtual Office If you receive a Virtual Office error message it will appear on the LCD screen Table 6 lists error messages and actions to correct the causes Table 6 Tr
23. EB Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms The maid enters the information from the phone in each room To enter cleaning status rmm i 1 Tap the Room Status soft key saa 2 Dial the Directory Number DN of the Ho room for which the cleaning status is being changed Hospitality features HH 3 Dial one of the following cleaning status aaa codes aaa 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale The interrupted dial tone sounds 4 Press the key 5 Dial the Maid ID If you dial the wrong Maid ID press the key and redial the ID aaa aaa aaa aaa _RMK is 6 Tap the Room Status soft key Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module To read the status of a room Pau i 1 Tap the Room Status soft key Hospitality features HH 2 Dial the Directory Number DN of the aaa room The DN appears followed by a ae two digit code The first digit indicates the occupancy status 0 Room vacant 1 Room occupied The second digit indicates the cleaning status of the room 1 Cleaning requested 2 Cleaning in progress 3 Room cleaned 4 Room passed inspection 5 Room failed inspection 6 Cleaning skipped 7 Not for sale mm i
24. ID display order 2 Press the Up Down navigation keys to scroll and select one of the following Number name default Name number 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and select Normal mode indication 2 Press the Up Down navigation keys to scroll and select one of the following On Off 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Making a call Making a call This section describes features associated with making a call There are several ways to make a call from an IP Phone 2007 Using Off hook dialing C a 1 Lift the handset aaa 2 Dial the number 3 To terminate the call choose one of the 7w following e a Replace the handset into the cradle a Press the Goodbye key Using On hook dialing 1 Leave the handset in the cradle ime e 2 Tap the line DN soft key aaa 3 Dial the number after the dial tone aaa aaa sounds Making a call C a 4 When the called party answers lift the handset w 5 To terminate the call choose one of the oc 2 following a Replac
25. NORTEL Nortel Communication Server 1000 IP Phone 2007 User Guide ero oo ub Ses 61000000000 9000 OOCKOOGOONN MH 000010101010000 10101 Revision history June 2010 Standard 05 02 This document is up issued to reflect changes in technical content for Call Log Options June 2010 Standard 05 01 This document is up issued to support Communication Server 1000 Release 7 0 October 2009 Standard 04 01 Because of the similarity between UNIStim 4 0 features for Communication Server 1000 Release 6 0 and Release 5 5 UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 May 2009 Standard 03 01 This document is up issued to support Communication Server 1000 Release 6 0 January 2009 Standard 02 04 This document is up issued to update technical content in the chapter Connecting the components April 2008 Standard 02 03 This document is up issued to support Nortel Communication Server 1000 Release 5 5 for UNIStim 3 0 May 2007 Standard 01 03 This document is issued to support Communication Server 1000 Release 5 0 This document contains information previously contained in the following legacy document now retired IP Phone 2007 User Guide NN10300 017 Revision history Contents About the Nortel IP Phone 2007 0 11 Base fomes yi a0S44 d0e oR dee Eos sags cme 11 IP Phone COMUCIS o 45 ck lt die cce ees Rese the aeeee deere aes 12 IP P
26. ROD key again 3 Press the SAVE key to save the conversation Flexible Feature Codes FFC Flexible Feature Codes FFC Use Table 8 to track the FFCs assigned by your system administrator Table 8 Flexible Feature Codes FFC Feature Automatic Wake Up Activate FFC Feature Malicious Call Trace Automatic Wake Up Deactivate Override Automatic Wake Up Verify Pickup Directory Number Call Detail Recording Charge Account Pickup Group Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Radio Paging Access Deactivate Call Park Radio Paging Answer Electronic Lock Remote Call Forward Activate Activate Electronic Lock Remote Call Forward Deactivate Deactivate Group Call Ring Again Activate Internal Call Forward Activate Ring Again Deactivate Internal Call Forward Station Control Password Deactivate Change Make Set Busy Virtual Office Terminal Log Off Activate Make Set Busy Deactivate Virtual Office Terminal Log On Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre
27. Release in an established state Tap the Privacy Release soft key during a call Parties join the call by tapping the shared number DN soft key on their phones Multiple Appearance DN feature Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers The paged person answers the call after entering a special Page Meet me code from any phone To use Automatic Preselection Meet me page oa a 1 Lift the handset T aaa 2 Dial the Radio Paging Access FFC The H paging tone sounds two beeps followed aam by a dial tone aan 3 Dial the number of the party you want to nna page After dialing the ringback tone sounds Note The paged person can use any phone to enter a Radio Paging Answer FFC 4 If your call goes unanswered for a preset a time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the oc e handset Additional call features To use Automatic Post selection The called party is either busy on the phone or away from the phone To page the called party there is no need to redial the number of the called party 1 Tap the Radio Page soft key A special dial tone sounds H 2 Dial the Radio Paging Access FFC The HH ringback tone sounds Note The paged parties can use any phone to enter a Radio Paging Answer FFC plus their own DN number 3 If y
28. Using the Directory applications You can make calls using various Directory applications available on your IP Phone 2007 The applications include e Making a call using the Corporate Directory on page 72 e Making a call using the Personal Directory on page 73 e Making a call using the Callers List on page 73 Making a call e Making a call using the Redial List on page 74 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names You can search by name view additional information on each entry and dial Corporate Directory numbers To use Corporate Directory tap the Directory soft key and select Corporate Directory To search for a specific number 1 When prompted use the dialpad to enter the desired name in the last name first name format 2 Tap the Search soft key to find the desired name A list of all the matches displays 3 Press the Up Down navigation keys to scroll and to highlight a name in the Corporate Directory 4 Choose one of the following Tap the Dial soft key to dial the resulting number If there is no match to the search query start a new search or change the information in the initial search Tap the Cancel soft key to exit without dialing Making a call Making a call using the Personal Directory Using the Personal Directory feature you can store a maximum o
29. able 5 Feature key buttons and icons display Buttons Labels Cop The boxes shown with a black outline are the current settings 4 To change a soft key from displaying text to displaying the icon tap the associated icon button A black box appears around the icon Example to change the soft key labeled Inbox on the main display to the icon tap the Inbox icon 5 To change a soft key to display a custom label a Tap twice on the corresponding field in the Label column a blinking cursor appears and a black box appears around the label b Enter text by typing on the USB keyboard or the virtual keyboard c Tap elsewhere on the screen to stop editing the field Note The system truncates the label if the text does not fit into the display area of the soft key Configuring IP Phone Local Options 6 Choose one of the following To apply the changes tap the Apply soft key The system responds with the message Saving is in progress or and then the message appears Saving is complete To abandon the changes tap the Exit soft key The system responds with the message Save changes andthe Yes and No soft keys display Choose one of the following Tap the Yes soft key to save the changes e Tap the No soft key to abandon the changes and exit to the Preferences menu 7 Tap the Exit soft key to return to the Preferences menu To exit from the Preferences menu T
30. al Mode by using the Resume Normal Mode command or by waiting for ten minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office Terminal Proxy Server TPS The IP Phone then registers with the MG 1000B and receives phone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in local mode Local Mode appears on the phone display when in local mode Using Test Local Mode Use the Test Local Mode feature to check local mode functionality make and receive phone calls This is useful when provisioning has changed for an IP Phone on an MG 1000B Controller 1 Tap the Services soft key 7 2 Press the Up Down navigation keys to scroll and to highlight Test Local Mode 3 Tap the Select soft key the phone resets and registers to the branch office Additional phone features Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note f the Resume Normal Mode command is not performed after testing the phone automatically returns to Normal Mode in ten minutes serves 1 Tap the Services soft key 2 Press the Up Down navigation keys to scroll and to highlight Resume Normal Mode 3 Tap the Select soft key the phone registers back to the Main Office Troubleshooting MG 1000B If you receive a MG 1000B error mes
31. alia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Regulatory and safety information Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from http www nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury ze AMRERSINCO BAA UFOTERM RTT BRAK APAJA REOR BDF MBICABeEn CHEF AT HEISE EC RACES Alt hh EAD PREC RAILS CME PHF R KRORBLERSECEMHVET
32. ap the Exit soft key to return to the main display Configuring services on the IP Phone 2007 Configuring services on the IP Phone 2007 The IP Phone 2007 Services menu lists the following submenus The Telephone Options menu is used by you or your system administrator to configure phone preferences The Password Admin menu is used by you or your system administrator to change the Station Control Password The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office For more information see Using Virtual Office on page 130 Note Consult your system administrator to verify if the Password Admin Virtual Office Login and Test Local Mode menus are available on your IP Phone 2007 Using the Telephone Options menu Use the Telephone Options menu option to access the following Adjusting the volume on page 43 Adjusting the display screen contrast on page 47 Selecting a language on page 47 Configuring Live Dialpad on page 48 Selecting Date and Time format on page 49 Accessing display diagnostics on page 51 Choosing a Local DialPad Tone on page 51 Viewing phone information on page 52 Diagnostics on page 53 Choosing a Ring type on page 59 Enabling or disabling Call Timer on page 61 Configuring services on the IP Phone 2007 e Enabling On h
33. ate Call Forward to the same number ia n Tap the Internal Call Forward soft key nioma T twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls from any phone other than your own to any phone To activate Remote Call Forward 1 Liftthe h t Cr a ift the handse an 2 If calling from a phone outside the naa system dial your direct system access number and wait for dial tone nsa 3 Dial the Remote Call Forward Activate aaa FFC to activate the feature While away from your desk as 4 Dial your SCPW nan 5 Choose one of the following aaa Dial your DN To forward calls to the previous call forward phone number press the key Do not perform steps 6 and 7 6 Dial the number to which calls are being forwarded If calls are forwarded to an invalid number a fast busy signal sounds 7 Press the key To deactivate Remote Call Forward 1 Lifttheh Ca a ift the handset ane 2 If calling from a phone outside the nua system dial your direct system access number and wait for dial tone H 3 Dialthe Remote Call Forward Deactivate H FFC While away from your desk aaa 4 Dial your SCPW H 5 After you hear the dial tone dial your aaa DN 6 Press the key Securing your phone Use the Electronic Lock feature to prevent others from making calls from your phone The Electronic Lock feature is controlled using your SCPW To cha
34. ation keys to scroll and to highlight one of the following 1st Code 2nd Code 3rd Code Tap the Select soft key Use the dialpad to enter the new area code at the prompt Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings Press the Up Down navigation keys to scroll and to highlight Area Code Setup Configuring services on the IP Phone 2007 Sete 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and to highlight one of the following 1st Code 2nd Code 3rd Code 4 Tap the Select soft key clear 5 Use the Clear soft key to clear the area code H 6 Use the dialpad to enter the new area Ban code using the Delete soft key to remove errors 7 Choose one of the following Tap the Select soft key to save the or eancel setting l Tap the Cancel soft key to keep existing settings Choosing a Ring type The Ring type option sets the phone ring tone To choose a ring type tap the Services soft key select Telephone Options and select Ring type from the menu Configuring services on the IP Phone 2007 To select a Ring type Press the Up Down navigation keys to scroll and to highlight one of the ring types Tap the Play soft key to hear the ring tone Tap the Stop soft key to stop the tone Choose one of the followi
35. ay screen san 2 Using the dialpad dial the phone aaa number including access code to be stored on the selected AutoDial soft key 3 Tap the AutoDial soft key a second time _ Anoba to store the number on the selected soft key Note After a number is stored the word Autodial disappears and the stored number appears 4 Assign a label to the soft key Note After the label is assigned the number disappears and only the label appears on the screen next to the soft key Making a call To display an Autodial number 1 Tap the Display soft key 2 Tap an AutoDial soft key in the upper display area to display the number associated with that soft key To use Autodial d 1 Lift the handset T n 2 Tap an AutoDial soft key in the upper atoia O display area to dial the number associated with that soft key Using Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer Your IP Phone rings after the person you called becomes available Ring Again automatically redials the number To activate Ring Again 1 Dial a number and receive a busy tone aaa or no answer Making a call 2 Choose one of the following RngAgn Tap the Ring Again soft key aaa ase Enter the Ring Again Activate FFC aaa To call a Ring Again party after you receive notification C a 1 After receiving the notification ring lift the han
36. creases from the default and provides settings for 5 sec 5 seconds 1 min 1 minute 5 min 5 minutes 10 min 10 minutes 15 min 15 minutes 30 min 30 minutes 1 hour default 2 hours Always on screen does not go black Note Extending the sleep time or never sleeping reduces the life span of the display screen 7 To decrease the time before the display sleeps goes black tap the Down soft key beside the Backlight label The time decreases from the default and provides settings for Always on screen does not go black 2 hours 1 hour default 30 min 30 minutes 15 min 15 minutes 10 min 10 minutes 5 min 5 minutes 1 min 1 minute 5 sec 5 seconds Configuring IP Phone Local Options 8 To increase the time before the Up screensaver slideshow begins tap the Up soft key beside the Screensaver label The delay increases from the default and provides settings for L min 1 minute 5 min 5 minutes 10 min 10 minutes 15 min 15 minutes 30 min 30 minutes L hour 2 hours Off default Note Extending the sleep time or never sleeping reduces the life span of the display screen 9 To decrease the time before the display sleeps goes black tap the Down soft key beside the Screensaver label The time decreases from the default and provides settings for Off default 2 hours L hour 30 min 30 minutes 15 min 15 minutes 10 min 10 minutes 5 mi
37. cters press the Up or Down navigation key to display several sets of special characters Note To choose the special characters use the navigation keys to move right or left until the cursor is immediately before the desired character 7 Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu or Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Restore all the default labels To restore all feature soft key labels tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key 2 Use the Up Down navigation keys to scroll and highlight Restore all key labels 3 Choose one of the following Yes or o Tap Yes to change all feature soft keys to default values Note When labels are changed to default values you cannot undo the change The label settings must be reentered Tap No to exit without changing the soft keys Restore one default label To restore one feature soft key label tap the Services soft key select Telephone Options and select Change FeatureKey labels from the menu 1 Tap the Select soft key Configuring services on the IP Phone 2007 2 Use the Up Down navigation keys to scroll and highlight Restore one key label 3 Tap the Select soft key
38. d This tool is for administrator use only For detailed instructions see P Phones Description Installation and Operation NN43001 368 Using the Local Diagnostics menu The Local Diagnostic menu contains tools that are used to diagnose local problems This menu is for administrator use only For detailed instructions see IP Phones Description Installation and Operation NN43001 368 Configuring IP Phone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus Calibration is recommended prior to first use or when stylus taps are not interpreted correctly To use the Touch Panel Setup tool Tap the Tools icon Tap the Touch Panel Setup soft key The screen displays a calibration map the CANCEL soft key appears and the system prompts you to Touch the center of the red ball Using the stylus tap each of the dots in order starting with the red dot in the lower left portion of the screen and following the sequence as prompted Tap the third dot the display changes to indicate the result of the calibration If the calibration is successful the phone reports Data calibration is CORRECT prompts Save Data Calibration and displays the YES and NO soft keys and the calibration statistics Configuring IP Phone Local Options Choose one of the following yes Tap the YES soft key to save the calibration settings and exi
39. dditional phone features Using the Callers List The Callers List feature logs all incoming calls Callers List can store up to 100 entries in the list After the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time and date of the call e the number of times the caller calls Note lf the caller name is not defined then only the telephone number is displayed Entries in the Callers List are sorted according to the time calls are received Note Calling party name display CPND is affected depending on the preferred name match option If preferred name match is on the CPND appears according to your settings If the preferred name match option is off the CPND appears according to the system settings To access the Callers List tap the Directory soft key and select Callers List Note lf password control is enabled enter your SCPW at the prompt To dial an entry a 1 Press the Up Down navigation keys to a scroll and to highlight the desired entry ey 2 Tap the Dial soft key Additional phone features To delete an entry 1 Press the Up Down navigation keys to s scroll and to highlight the desired entry Petete 2 Tap the Delete soft key 3 Choose one of the following rr care Tap the Confirm soft key
40. default setting is Off To configure Preferred Name Match tap the Services soft key select Telephone Options and select Call Log Option from the menu Configuring services on the IP Phone 2007 To configure Preferred Name Match 1 Press the Up Down navigation keys to scroll and highlight Preferred Name Match 2 Tap the Select soft key Press the Up Down navigation keys to scroll and to highlight one of the following Pref Name Match On Pref Name Match Off a oO 4 Choose one of the following Tap the Select soft key to save the Tap the Cancel soft key to keep the existing settings Configuring Area Code Setup Using the Area Code Setup menu a user can save up to three area codes After an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number This reordering is also performed when you scroll through your Callers List To configure an area code tap the Services soft key select Telephone Options and select Call Log Option from the menu Configuring services on the IP Phone 2007 To configure default area codes three maximum To edit area code display Press the Up Down navigation keys to scroll and to highlight Area Code Setup Tap the Select soft key Press the Up Down navig
41. dset or if you are using the headset go to Step 2 2 Tap the Ring Again soft key to automatically dial the number To deactivate Ring Again before notification Choose one of the following Tap the Ring Again soft key a wea second time aaa f f nan Enter the Ring Again Deactivate FFC Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number To use Last Number Redial Choose one of the following C a 1 To redial using the handset a Lift the handset s el b Tap the line DN soft key 2 To redial without lifting the handset tap 2s l the line DN soft key twice the last number dialed is automatically redialed Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code to store edit and automatically dial frequently called phone numbers To store a Speed Call number 1 Tap the Speed Call Controller soft key Speci The triangular icon flashes indicating programming mode a HH 2 At the prompt aaa Enter a one two or three digit code 0 999 If required dial the access code Making a call 3 Tap the Speed Call Controller soft key again to save the code and number The flashing icon turns off To make a Speed Call C a 1 Lift the handset 2 Tap the Speed Call Controller soft key 3
42. e keyboard can be used to enter digits 0 to 9 as well as and Other characters are ignored When on a call the function keys f1 f2 f3 f4 f5 f6 f7 and f8 can be used to control the phone Table 4 shows the function keys and their associated action during phone calls Table 4 USB keyboard function keys during phone calls Function key Action f1 Go to handsfree mode f2 Go to headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Configuring IP Phone Local Options Configuring IP Phone Local Options Your IP Phone 2007 has both local and server based options The local options cover the following entries in the Tools menu e Using Network Configuration on page 31 e Using the Local Diagnostics menu on page 31 e Using the Touch Panel Setup tool on page 32 e Adjusting Display Settings on page 33 e Using USB Devices on page 37 e Using Preferences on page 38 Note 1 Many of the selections in the Tools menu are intended for system administrator use only Note 2 lf Password Protection is enabled on your IP Phone 2007 you are prompted for a password when you open the Tools menu Entering text in the Tools menu items is easier with a USB keyboard Using Network Configuration The Network Configuration displays the information that was configured when the phone was installe
43. e following Tap the Select soft key to save the desired language and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings Tools menu Use the procedure described in Using Preferences on page 38 to change the language for the local labels of the graphical user interface Configuring Live Dialpad Use Live Dialpad to dial a number using the phone dialpad without picking up the handset press the handsfree key or press the line DN key Note The primary DN key is automatically activated Configuring services on the IP Phone 2007 To configure Live Dialpad tap the Services soft key select Telephone Options and select Live Dialpad from the menu To configure Live Dialpad 1 Press the Up Down navigation keys to scroll and highlight Live Dialpad 2 Tap the Select soft key scroll and to highlight one of the following 3 Press the Up Down navigation keys to on off 4 Choose one of the following f E Tap the Select soft key to save the Sect or setting Tap the Cancel soft key to keep the existing settings Selecting Date and Time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date and time format tap the Services soft key select Telephone Options and choose Date Time from the menu Configuring services on the IP Phone 2007 To select the date a
44. e the handset into the cradle Press the Goodbye key Using Handsfree dialing Use Handsfree dialing to use a built in microphone and speaker or a headset instead of the handset While on an active call you can switch between Handset and Handsfree mode 1 1 Press the Handsfree key Co 2 Ifa headset is connected press the Headset key aaa i HHH 3 Dial the number aaa aaa To discontinue a Handsfree call a Press the Goodbye key Making a call To mute a Handsfree call Press the Mute key The LED indicator flashes Press the Mute key again to return toa two way handsfree conversation To switch from Handsfree mode to Handset mode Cr 2 Lift the handset To switch from Handset mode to Handsfree mode oc To use a headset Press the Handsfree key Replace the handset Connect the headset to the headset jack or the handset jack Press the Headset key Making a call To switch from Handsfree mode to Headset mode Lo Press the Headset key Using Live Dialpad Use Live Dialpad to dial a number using the phone dialpad without picking up the handset press the handsfree key or press the line DN key 1 Leave the handset in the cradle aaa 2 Dial the number C a 3 After the called party answers lift the handset v 4 To terminate the call choose one of the oc 2 following a Replace the handset into the cradle Press the Goodbye key
45. elect soft key to save the 7 changes and return to the a i canca Telephone Options menu Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 To adjust the Headset listen volume 1 Press the Up Down navigation keys to scroll and to highlight Headset listen 2 Tap the Select soft key 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the F gt changes and return to the Ga i Telephone Options menu Tap the Cancel soft key to keep existing settings To adjust the Buzzer volume 1 Press the Up Down navigation keys to scroll and to highlight Buzzer Ea 2 Tap the Select soft key i The buzzer sounds Configuring services on the IP Phone 2007 3 To increase or decrease the volume choose one of the following or Tap the Up or Down soft keys w Press the Up Down navigation keys 4 Choose one of the following Tap the Select soft key to save the changes and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings Adjusting the display screen contrast To adjust the LCD display screen contrast tap the Services soft key select Telephone Options and select Contrast adjustment from the menu This call server co
46. erence a 2 Press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off Talking with more than one person To disconnect a conferee 1 While on a conference call tap the Conferee Selectable Display soft key until the conferee you want to disconnect appears on the screen 2 Tap the DN soft key on which the 246 conference call is established a 3 Choose one of the following Fora single conferee press the Goodbye key If configured the Conference Count Display returns an updated total count of conferees The LCD indicator turns off For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Using Group Call Use the Group Call feature to automatically call members of a predefined group one at atime until they all answer To call group members 1 Lifttheh t Cr a ift the handse Talking with more than one person 2 Tap the Group Call soft key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call indicator lights steadily When parties in your group are ona conference call or another group call they are not connected to your grou
47. evice CORE HRUBRESERRSAPMB MAS VCCI OBBIBOC IIZ BRETT CORB RACERS STCESZAWELTHETH TO REDD IAPT LEV a VRC L CRRENSC HAERE ERTZE KEJET FIRS left o TELOURYROELTFEV Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions Table 9 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules for Radio Part 15 Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class B Emissions Information technology Zealand CISPR 22 equipment Radio disturbance European EN 55022 Class B Emissions Information technology Community equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Japan VCCI Regulations for voluntary control measures Table 10 Safety Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Austr
48. f 100 entries consisting of names and numbers To use Personal Directory tap the Directory soft key and select Personal Directory For more information about how to configure and use Personal Directory see Using the Personal Directory on page 123 To use the Personal Directory 1 Press the Up Down navigation keys to scroll and to highlight a name in the Personal Directory 2 Choose one of the following Tap the Dial soft key to dial the a or cance resulting number Tap the Cancel soft key to exit without dialing Making a call using the Callers List The Callers List feature automatically stores up to a maximum of 100 callers After 100 callers are stored each additional caller overwrites the oldest entry To use the Callers List tap the Directory soft key and select Callers List For information about how to configure and use Callers List see Using the Callers List on page 126 To use the Callers List 1 Press the Up Down navigation keys to scroll and to highlight a name in the Callers List Making a call 2 Choose one of the following Tap the Dial soft key to dial the Ca or eancel resulting number Tap the Cancel soft key to exit without dialing Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers To use the Redial List tap the Directory soft key and select Redial List For inf
49. f the following Tap the Transfer soft key franser or E Ceo Tap the Conference soft key H H 2 Dialthe SPRE code followed by 83 or HH dial the Call Trace FFC to automatically reconnect Incoming calls Incoming calls This section describes features used with incoming calls Using Automatic Answerback When the Automatic Answerback feature is active your IP Phone automatically answers in Handsfree mode after one ring however calls are not forwarded to the voice message service To activate Automatic Answerback L amans Tap the Automatic Answerback soft key To deactivate Automatic Answerback z Tap the Automatic Answerback soft key Autoans J again Using Call Pickup Use the Call Pickup feature to pick up calls from any phone in the same pickup group or another pickup group To answer a call in your own call pickup group Cn d 1 Lift the handset Incoming calls 2 Choose one of the following Tap the Pickup soft key Enter the Pickup Ringing Number FFC To answer an incoming call in another call pickup group Ca 2 1 Lift the handset 2 Tap the Group Pickup soft key or enter arp the Pickup Group FFC AHH 3 Dial the pickup group number of the aaa ringing phone Incoming calls To answer a call at a specific extension in any pickup group Cn 2 1 Lift the handset Pickup 2 Choose one of the following Tap the DN Pickup soft key
50. g all incoming calls including calls while your IP Phone is busy or only unanswered calls The default setting is Log all calls To log only unanswered calls tap the Services soft key select Telephone Options and select Call Log Options from the menu To log only unanswered calls 1 Press the Up Down navigation keys to scroll and to highlight the Incoming Calls option a 2 Tap the Select soft key Configuring services on the IP Phone 2007 To log all calls Press the Up Down navigation keys to scroll and to highlight the Log Mode option Tap the Select soft key Press the Up Down navigation keys to scroll and highlight Log unanswered calls Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings Press the Up Down navigation keys to scroll and to highlight the Incoming Calls option Tap the Select soft key Press the Up Down navigation keys to scroll and to highlight the Log Mode option Tap the Select soft key Configuring services on the IP Phone 2007 5 Press the Up Down navigation keys to scroll and highlight Log All Calls 6 Choose one of the following Tap the Select soft key to save the setting Tap the Cancel soft key to keep the existing settings To log all incoming calls including calls while IP Phone is busy To log all incoming calls including calls while your IP Ph
51. g and editing text When entering IP addresses with the dialpad the address is entered as XXX XXX XXX XXX and the phone translates this to xxx XxX XXX XXX Editing text using the soft keys You use soft keys to access text when you work with applications such as Personal Directory Redial List and Callers List Table 3 describes the soft key editing functions on the IP Phone 2007 Table 3 Editing soft key description Soft key Description Cancel Stop the current action Choose Select a symbol Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Depends on application More Access additional soft keys Entering text using the pop up keyboard A full uppercase and lowercase keyboard and a number pad are available to enter text The user can type on the keyboard with the stylus The pop up keyboard can be used to enter text in the tools and graphical applications For number entry in phone applications for example when dialing the keyboard can be used to enter digits 0 to 9 as well as asterisk and pound Other characters are ignored Entering and editing text Entering text using the USB keyboard The USB keyboard when connected can be used to enter text in the tools and graphical applications For number entry in phone applications for example when dialing th
52. g the Ethernet power cable and handset cord Figure 7 Attaching the stands Connecting the components Figure 8 Arranging the cords to exit the stand Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods e Entering text using the phone dialpad on page 28 e Editing text using the soft keys on page 29 e Entering text using the pop up keyboard on page 29 e Entering text using the USB keyboard on page 30 The use of any of these methods for text entry depends on the application Table 2 shows the applications and input devices that can be used for text entry Table 2 Application text entry Call server related applications Dialpad for example changing feature key labels adding personal directory entries or for dialing Pop up or USB keyboard for numeric entries only Graphical applications Pop up or USB keyboard Tools menu Pop up or USB keyboard Dialpad for numeric and text entries Entering text using the phone dialpad You use the dialpad to enter text when you use features such as programming an Autodial soft key For example to enter the letter A press the number 2 key once To enter the letter C press the number 2 key three times Note No letters are associated with the number 1 or the number 0 key Punctuation is associated with the number 1 Enterin
53. griassseagerecaes 37 Using Frefarentos 2 orsrrsii rritin ttkta ti TIET TETTE re 88 Configuring services on the IP Phone 2007 41 Using the Telephone Options menu n 41 Adjusting the volume 0 00 cence ene eens 43 Adjusting the display screen contrast 47 Selecting alanguage se anes Mia Jeske ReGen beeiesees TOO MENU cccceya tered ieee iriki ear tki pean es 48 Configuring Live Dialpad 00 cece eee eee 48 Selecting Date and Time format 22 000005 49 Accessing display diagnostics acdciesacbeeacieedeaans 51 Choosing a Local DialPad Tone Viewing phone information 0002 cee eee 52 Eo rreo e SETE EEEE TEE oe owe 53 Configuring call log options s s s saaana ak Oe Configuring the Callers List log 04 53 Configuring New Call indication 55 Configuring Preferred Name Match TEREE TETEN cee 56 Configuring Area Code Setup 57 Choosing a Ring pE ss 6dc0ccbeiaddeesa cei rrien eita 59 Enabling or disabling Call Timer TEET sa 61 Making a Call ccc ccceesccedsadeesaaden saai 68 Using Off hook dialing ds 0vesceuragededasdanieoead 68 Using Om hook dialing 0cp cruise cogyeaeeacee ikii 68 Using Handsfree dialing PETT Mch eeetenseoees oe Using Live Dialpad 22s veesssasscedieceereavaeeieene T1 Using the Directory applications
54. haracters To use Personal Directory tap the Directory soft key and select Personal Directory To add an entry 1 Tap the AddNew soft key fanon Note If the message Directory is full appears one or more entries must be deleted to add a new entry New 2 Tap the Next soft key san 3 Use the dialpad to enter the phone aaa number aaa New 4 Tap the Next soft key aaa i HHH 5 Use the dialpad to enter the name aaa aaa Additional phone features r To edit an entry r m Do one of the following Tap the Done soft key to save the new entry Tap the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and to highlight the desired entry Tap the Edit soft key and perform your edits Choose one of the following Tap the Done soft key to save the changes Tap the Cancel soft key Additional phone features To delete an entry 3 1 Press the Up Down navigation keys to scroll and to highlight the desired entry beite 2 Tap the Delete soft key 3 Choose one of the following Tap the Confirm soft key or E Tap the Cancel soft key 1 Press the Up Down navigation keys to C scroll and to highlight the desired entry 2 Choose one of the following Tap the Dial soft key to dial the Ca cancel resulting number Tap the Cancel soft key to exit without dialing A
55. he attendant Using Call Park Use the Call Park feature to hold temporarily park and retrieve a call from any phone Using Call Park does not tie up a line When configured network wide Call Park can be used across networks A System Park Extension can be set to automatically park most calls To park a call on the System Park DN or your own DN During an active call tap the Park soft key twice Ca Ca Note By default the call is parked on your DN unless a System Park is enabled to automatically park calls on the system While on an active call To park a call on a DN other than the System Park DN or your own DN Tap the Park soft key Dial the DN where you want to park the call Tap the Park soft key To park a call using the SPRE code or FFC Choose one of the following Tap the Transfer soft key Tap the Conference soft key Dial the Call Park FFC To use an alternate DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to Step 4 Choose one of the following Tap the Transfer soft key Tap the Conference soft key While on an active call To retrieve a parked call Ca d 1 Lift the handset Ca 2 Tap the Park soft key san 3 Dial the DN where you parked the call naa Note f a parked call is not retrieved within a specified period of time it rings back to your phone or to the attendant Recordi
56. hone display 2 cevctekeateeveteeateapaduehare ay 15 AOCICHNGH BIE sa sooo een we daee meee A dem 16 Tools and Navigation area 0 0000 eee eee 17 TOUSA panel cczrriserridaba riori ceeeatereeeeeenies TE Calibrating the touch panel re criiisisisiririsra 19 Using the SIUS c xdcaces an aeaceguaneekidgaa as 20 Cleaning the phone screen ced Rae ee er ee ee 0 License Notification 255 0202 s00 s08 ee osaareenaseoas 20 Call features and Flexible Feature Codes 20 Security features PETTEE TET EATE EES TTET E 21 Using encrypted calling 244 4 e6504 4 5400550854500 21 Managing your Station Control Password SCPW 21 Connecting the components 20020eeeeeee 24 Before you begin seated eee TETEE 24 Connecting the components of the phone rere 24 Entering and editing text 000 cece eee eee 28 Entering text using the phone dialpad 28 Editing text using the soft keys 06 00 ce eee eee eens 29 Entering text using the pop up keyboard TIPPE am 29 Entering text using the USB keyboard eee pha abd cee 90 Configuring IP Phone Local Options 31 Using Network Configuration 000 eee eee 31 Using the Local Diagnostics menu 02 06 31 Using the Touch Panel Setup tool eer TEETE ee Oe Adjusting Display Settings 02a eee 33 Using USB DOVICES ss is2spseadaceo
57. in some of the applications For more information see Entering and editing text on page 28 Keyboard Touch panel You perform point and click operations on your IP Phone 2007 using the touch panel The touch panel is used with the graphical user interface GUI to present soft keys directly on the display You can activate all Line DN soft keys and feature soft keys by using the touch panel For important information about cleaning your touch panel see Cleaning the phone screen on page 20 Calibrating the touch panel You calibrate the touch panel through the Tools menu where you can fine tune the touch panel You are prompted to use the stylus to tap three targets For more information see To use the Touch Panel Setup tool on page 32 About the Nortel IP Phone 2007 Using the stylus You operate the touch panel using a stylus or your finger However use of a stylus is recommended to avoid damage to the touch panel Cleaning the phone screen Hold down the Goodbye key and then gently wipe the phone screen with a soft dry cloth CAUTION Do not use any liquids or powders on the phone Using anything other than a soft dry cloth can contaminate phone components and cause premature failure License Notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help
58. isplayed as shown in Figure 9 on page 130 Figure 9 Virtual soft key Additional phone features To activate Virtual Office from this IP Phone on your Office IP Phone Press the Virtual soft key At the prompt enter your user ID Tap the Select soft key At the prompt enter the home SCPW Note 1 f the user ID is not found locally the message Locating Remote Server appears Note 2 After three failed login attempts wait one hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 21 A successful login transfers all the features the time the date and tones to your remote phone from your office phone Additional phone features Using Virtual Office on your office phone When activated for Virtual Office by a remote phone your office phone is logged out and is no longer operational A Logged Out message appears on your phone alerting you that it is being used for Virtual Office To regain operation of a phone being used for Virtual Office Choose one of the following 1 To completely disconnect your office phone from the remote phone a Tap the Home soft key aoa b Enter your user ID and password HH this logs the office phone back on to your office network a 2 To use your office phone as the remote Virwat phone for Virtual Office tap the Virtual soft key to log in
59. l for three or six people including yourself The number of people the conference feature supports depends on your phone configuration To set up a conference call 1 While on a call tap the Conference soft Lo key to place the party on hold You receive a dial tone 2 Dial the number of the person you want to add to the conference call You can talk privately to the person you are adding at this time Note lf you tap the Directory soft key you can also use Corporate Directory or Personal Directory Redial List and Callers List to find and dial the number of the person you want to add to the conference call 3 Tap the Conference soft key a second Lo time to conference all parties together Talking with more than one person If the person you attempt to add to the conference is unavailable Da 1 Press the Goodbye key 2 Tap the line DN soft key with the s el flashing status icon to return to your original call Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call To view active conferees n 1 While on a conference call tap the C Conse Conferee Selectable Display soft key to turn on the LCD indicator Each tap changes the screen to show a different active conferee Note This action does not effect the display of the phones of the other callers involved in the conf
60. lamp to flash To answer a call Choose one of the following Ea e Lift the handset T j e Press the Handsfree key Tap the line DN soft key beside the as e LCD indicator as it flashes e Press the Headset key if a headset is connected to your phone While on an active call While on an active call This section describes features available during an active call Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line Retain the original call by putting it on hold and then answer the second call To place a call on hold Press the Hold key The LCD indicator ee flashes beside the line on hold Note If Automatic Hold is enabled the active call is automatically put on hold when you answer the second call To retrieve a call on hold Tap the flashing line DN soft key Transferring a call Use the Transfer feature to redirect a call to the appropriate person To use the Transfer feature to direct a call to a third party 1 Tap the Transfer soft key The other party is put on hold and a dial tone sounds The LCD indicator light flashes steadily While on an active call 2 Dial the DN number to which the call is to be transferred or use Personal Directory Redial List or Callers List to select a number to dial 3 After that number rings or a person renster answers tap the Transfer soft key to i connec
61. mple Personal Directory Callers List and Redial List Your initial SCPW is defined by your system administrator For more information contact your system administrator To change your SCPW 1 Tap the Services soft key 2 Press the Up Down keys to scroll and to highlight Password Admin 3 Tap the Select soft key About the Nortel IP Phone 2007 Use the dialpad to enter your password at the prompt Press the Up Down keys to scroll and highlight New Password Tap the Select soft key Use the dialpad to enter the new password Follow the instructions on the screen to confirm the new password Tap the Select soft key to accept the new password Note If you are locked out of your IP Phone 2007 or forget your SPCW contact your system administrator To turn password protection on or off 1 Tap the Directory soft key Press the Up Down navigation keys to scroll and to highlight Change Protection Mode Tap the Select soft key to access the Change Protection Mode About the Nortel IP Phone 2007 ee o ee 4 Use the dialpad to enter your password if Password Protection is enabled 5 Tap the Enter soft key 6 Press the Up Down navigation keys to scroll and to highlight one of the following Enable Password Protection Disable Password Protection Note By default the password protection is disabled 7 Choose one of the following Yes to accept the selection
62. n 5 minutes L min 1 minute 10 When the Display Dim Enabled checkbox is selected the display dims instead of turning completely off after the Backlight timer expires You can see the images on the display while the backlight is dimmed Configuring IP Phone Local Options 12 Tap the Exit soft key to exit to the display settings screen Save your changes before exiting see Step 11 11 To save any changes made to the _ Apply display settings tap the Apply soft key Using USB Devices The USB Devices menu provides information about the Universal Serial Bus USB devices plugged into the USB port in the back of the phone To use the USB Devices Fa 1 Tap the Tools icon USB Devices 2 Tap the USB Devices soft key The screen displays information about the device connected 3 Tap the Exit soft key to exit to the main Configuring IP Phone Local Options Using Preferences Configure individual user preferences using the Preferences tool The Preferences menu contains the Button Customizing Tool and the Exit soft key To use the Button Customizing Tool EJ Tap the Tools icon 2 Tap the Preferences soft key 3 Tap the Button Customizing Tool soft key Three columns appear labeled Buttons Icons and Labels Table 5 Feature key buttons and icons display Buttons Inbox Icons Labels Services Configuring IP Phone Local Options T
63. nd time 1 Press the Up Down navigation keys to scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Tap the Select soft key to save the format and return to the Telephone Options menu Tap the Cancel soft key to keep the existing settings Configuring services on the IP Phone 2007 Accessing display diagnostics The display diagnostics option tests the phone display screen and indicator lights To access display diagnostics tap the Services soft key select Telephone Options and select Display diagnostics from the menu To select Display diagnostics 1 Press the Up Down navigation keys to scroll through the list to view display capabilities enca r Cot 2 Tap the Cancel or Quit soft key to return A to the Telephone Options menu Choosing a Local DialPad Tone The Local DialPad Tone option produces dual tone multifrequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a Local DialPad Tone tap the Services soft key select Telephone Options and select Local DialPad Tone from the menu To choose a Local DialPad Tone 1 Press the Up Down navigation keys to scroll and to highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key
64. nfirm your entered time Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is entered as 2145 a 4 Press the Goodbye key Hospitality features To deactivate an Automatic Wake Up call oa 1 Lift the handset T aaa 2 Dial the Automatic Wake Up Quit FFC a 3 Press the Goodbye key To verify the time for the Automatic Wake Up call 1 Lift the handset aoa 2 Dial the Automatic Wake Up Verify FFC aaa 3 Dial the Automatic Wake Up time in a aaa 24 hour time format hhmm If your query matches the preset time a confirmation tone sounds Note In a 24 hour time format 7 30 a m is entered as 0730 9 45 p m is 2145 a 4 Press the Goodbye key Hospitality features Activating Message Registration Use the Message Registration feature to read change or reset meters that log your hotel phone calls To read meters 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN 3 Tap the Message Registration soft key To change a meter 1 Tap the Message Registration soft key aaa 2 Dial the room DN number aaa 3 Dial the correct meter count 4 Press the key Hospitality features 5 Tap the Message Registration soft key To reset a meter to zero 1 Tap the Message Registration soft key 2 Dial the room Directory Number DN Press the key 4 Tap the Message Registration soft key lana come B
65. ng Tap the Select soft key to save the ring type and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Configuring services on the IP Phone 2007 Enabling or disabling Call Timer The Call Timer measures the length of each call To enable Call Timer tap the Services soft key select Telephone Options and select Call Timer To enable or disable Call Timer 1 Press the Up Down navigation keys to scroll and to highlight either Call timer Off Call timer On 2 Choose one of the following Tap the Select soft key to save the Saee or oancel setting and return to the Telephone s Options menu Tap the Cancel soft key to keep the existing settings Enabling On hook Default Path Using the On hook Default Path option you can use a headset or the Handsfree feature to operate your IP Phone while it is on hook To enable On hook Default Path tap the Services soft key select Telephone Options and select On hook Default Path from the menu To enable On hook Default Path 1 Select one of the following Handsfree enabled Headset enabled Configuring services on the IP Phone 2007 2 Choose one of the following Tap the Select soft key to save your choice Tap the Cancel soft key to keep existing settings Changing feature key labels The Change FeatureKey label option renames the label displayed next to
66. ng a Calling Party Number Use the Calling Party Number feature to record a caller s number or to charge a call to an account number during an established call To record a caller s number for accounting purposes oo 1 Tap the Call Party soft key The caller is craw placed on hold 2 Dial a charge account number or the aa callers number aa Note For information about using the Charge soft key see Charging a call or charging a forced call on page 112 crary 3 Tap the Call Party soft key to return to the call While on an active call Displaying incoming calls Use the Display feature to display a second incoming caller s number and name if available during an active call without interfering with the call in progress To view the information about an incoming call while on a call in progress 2 Tap the flashing line DN soft key The s el call waiting information appears Note When used with other feature soft keys the Display soft key displays information associated with those feature soft keys Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system Note This is not a default feature Contact your system administrator to configure this feature on your phone To use Call Trace while on a call C camas Tap the Call Trace soft key While on an active call To use Call Trace without a Call Trace soft key 1 Choose one o
67. ng to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios e Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call e Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again Using SAVE key Use the SAVE feature key to save the recording of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios e Normal operations If the SAVE key is pressed during an active call the call is saved Record on Demand e CR application in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved e CRapplication in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the
68. nge your SCPW see Security features on page 21 To lock your phone Ca a 1 Lift the handset ooo 2 Dial the Electronic Lock Activate FFC aa aaa oes 3 Dial your Station Control Password a While away from your desk 4 Choose one of the following If dialing locally press the Goodbye key aaa If dialing the FFC remotely dial your aaa aaa DN aaa To unlock your phone 1 Lift the handset C a ift the handse aaa 2 Dial the Electronic Lock Deactivate FFC ana 3 Dial your Station Control Password 4 Choose one of the following fdialing locally press the Goodbye key maa If dialing the FFC remotely dial your aa DN Talking with more than one person Talking with more than one person This section describes features that enable conversations between more than two people Using the Call Join feature Use the Call Join feature to connect a call to an active call This creates a conference between the two callers and yourself To connect a call on hold on a different line to your current call cont 1 Tap the Conference soft key 2 Tap the line soft key that has the number 206 el of the caller you want to connect to your current call con 3 Tap the Conference soft key to add the person on hold to your conversation Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference cal
69. ntrolled contrast adjustment works for IP Phone 2007 models with product codes NTDU96AA70 NTDU96AB70 NTDU96AC70E6 For the IP Phone 2007 model with product code NTDU96Bx70E6 where x is A or higher display adjustments can be made from the Local menu only there is no change when the call server controlled Contrast adjustment is used with this model Note For additional info on adjusting the display settings for the IP Phone 2007 see Adjusting Display Settings on page 33 Selecting a language The display is available in multiple languages The language for parts of the display are locally configured using the Tools menu while others are configured through the call server Configuring services on the IP Phone 2007 If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password To select a language Tap the Services soft key select Telephone Options and select Language 1 Press the Up Down navigation keys to J scroll and to highlight the desired language for example German Deutsche Note Some languages may not be installed on your IP Phone Contact your system administrator for more information on available languages 2 Choose one of th
70. of the following Tap the Charge soft key aaa Dial the Call Detail Recording FFC aaa 3 Dial the charge account number aaa 4 Dial the number of the person you want aaa to add to the conference L ow 5 Tap the Conference soft key Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp on see Using Forced Camp on feature on page 116 Use Enhanced Override to make a simple call or a consultation call such as placing a call on hold and calling another party To use Enhanced Override You receive a busy signal after dialing a phone number Additional call features 1 Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a Forced Camp on If either person on the call disconnects at this time you receive an overflow fast busy or engaged signal 2 Choose one of the following Emo Tap the Override soft key again Enter the Override FFC again aaa H The other two persons on the call aaa receive an override tone anda conference call is established between the three of you If anyone disconnects the other two persons remain connected a 3 To terminate the call press the Goodbye key Using Forced Camp on feature Use the Forced Camp on feature to automatically ring another phone internal or external immediately after that phone disconnects from its cu
71. of the stand by aligning the two clips on the bottom of the phone with the matching pivot points on the stand Depress the tilt adjusting latch and push the stand firmly into the phone in the direction illustrated as shown in Figure 7 on page 26 There should be two noticeable clicks when the stand is correctly attached Arrange the cords so that they exit from the rear of the Connecting the components stand in the channels provided and do not interfere with the tilt mechanism as shown in Figure 8 on page 27 5 Connect the Ethernet cable to the LAN Ethernet connection If using an AC power adapter plug into the nearest outlet Your system administrator should provide you with correct installation information Note The IP Phone 2007 supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power with the optional universal AC adapter countryspecific AC power cables are separately orderable To use Power over Ethernet where power is delivered over the CAT5 e Ethernet cable it must be supported by the LAN infrastructure Figure 5 shows connections on the IP Phone 2007 Figure 5 IP Phone 2007 connections PC Ethernet Port Network Ethernet Port USB Port AC Power Adapter Plug Headset Jack Handset Jack Attachment Clip Tilt Adjust Latch Cord Guides The following figures show how to connect the phone components Connecting the components Figure 6 Attachin
72. one is busy tap the Services key and select Call Log Options from the Telephone Options menu 1 Press the Up Down navigation keys to scroll and highlight the Incoming Calls option 2 Tap the Select soft key 3 Press the Up Down navigation keys to scroll and highlight Log calls if busy 4 Choose one of the following Tap the Select soft key to save the configuration Tap the Cancel soft key to keep existing configurations Configuring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received The default setting is On To configure New Call indication tap the Services soft key select Telephone Options and select Call Log Option from the menu Configuring services on the IP Phone 2007 To configure New Call indication 1 Tap the Select soft key to select Incoming Calls Press the Up Down navigation keys to scroll and to highlight New Call Indication 3 Tap the Select soft key 4 Press the Up Down navigation keys to scroll and to highlight one of the following CE Ce New call indication On New call indication Off 5 Choose one of the following E Tap the Select soft key to save the Select or setting Tap the Cancel soft key to keep the existing settings Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory The
73. ong distance calls from a phone restricted to local calls To charge a local or long distance call to an account before you dial c 1 Lift the handset T Crarce 2 Tap the Charge soft key or dial the Call Detail Recording FFC Additional call features 3 Dial the charge account number 4 After the dial tone sounds dial the number 1 Choose one of the following Tap the Transfer soft key Tap the Conference soft key 2 Choose one of the following Tap the Charge soft key Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Tap the line DN soft key to return to the call Additional call features To charge a call to an account when you transfer a call 1 Tap the Transfer soft key The call is placed on hold i 2 Choose one of the following re Tap the Charge soft key aaa Dial the Call Detail Recording FFC aaa aaa aaa aa i 3 Dial the charge account number aaa aaa san 4 After you hear the dial tone dial the oan number to where the call is to be transferred 5 Tap the Transfer soft key after you hear flransfer the phone ring Note You can talk privately to the person at the transfer number before you tap the Transfer soft key To charge a call to an account when you add someone to a conference call 1 Tap the Conference soft key The call is placed on hold Additional call features 2 Choose one
74. ook Default Path on page 61 e Changing feature key labels on page 62 e Configuring Name Display format on page 65 e Configuring Caller ID display order on page 66 e Configuring Normal mode indication on page 67 Note When an option has a sublist an ellipsis appears after the option In the Services menu the current setting for options is marked with a phone icon Because this menu comes from the Call Server use the Up Down navigation keys for scrolling and tap the Select soft key To use the Telephone Options menu 1 Tap the Services soft key i 2 Press the Up Down navigation keys to scroll and to highlight Telephone Options T 4 Press the Up Down navigation keys to scroll and to highlight an option for example Language 5 Tap the Select soft key The display provides information required to adjust your selection 3 Tap the Select soft key kg Configuring services on the IP Phone 2007 6 a Choose one of the following Tap the Select soft key to save changes and return to the Telephone Options menu Tap the Cancel soft key to keep existing settings Adjusting the volume To adjust the volume tap the Services soft key select Telephone Options and select Volume adjustment from the menu Choose one of the following To adjust the Ringer volume Ringer Handset listen Handsfree listen Headset listen Buzzer A L C 4
75. ormation about how to configure and use the Redial List see Using the Redial List on page 127 To use the Redial List 1 Press the Up Down navigation keys to scroll and to highlight a name in the Redial List 2 Choose one of the following Tap the Dial soft key to dial the Ca or cancel resulting number Tap the Cancel soft key to exit without dialing Making a call Using Predial Use the Predial feature to enter preview and edit numbers before dialing To use Predial aaa 1 Without selecting the line soft key enter H the number to be dialed aaa as el 2 Tap a line soft key to dial the number Eza 3 Lift the Handset after the called party gt _ gt answers or if in Handsfree mode begin to speak To edit a Predial number aaa 1 Use the dialpad to enter the number 2 Choose one of the following Toerase all numbers tap the Clear crear or Devete soft key Reenter the numbers to be dialed To change numbers one ata time tap the Delete soft key to backspace Reenter the number Making a call 26 3 Tap a line soft key to dial the number Using Autodial Use the Autodial feature to display store and automatically dial phone numbers To store an Autodial number r 1 Without lifting the handset tap the Autodial_ _ appropriate AutoDial soft key Note The word Autodial appears next to the appropriate soft key on the displ
76. oubleshoot Virtual Office Part 1 of 3 DIES IE EUERE Le Busy try again Probable cause Remote IP Phone is active not idle Actions Wait for remote IP Phone to become idle and try again Automatic Call Distribution ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD Set Make Set Busy active on ACD entered IP Phone IP Phone Invalid ID 1 Incorrect user ID Enter correct user ID entered user ID is not in Notify system Gatekeeper administrator database Invalid ID 2 Incorrect user ID Enter correct user ID entered Invalid ID 3 Incorrect user ID Enter correct user ID user ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 6 Troubleshoot Virtual Office Part 2 of 3 Displayed message Locked from Login Probable cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Denied 1 Remote phone has no Station Control Password Notify system administrator Permission Denied 3 Incorrect user ID entered Enter correct user ID Remote phone has no Station Control Password Notify system administrator
77. our call goes unanswered for a preset a time period and a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the oc ma handset Additional call features To answer a Radio Page If you carry a Radio Pager a page indicates that someone dialed your DN If the Radio Page system is set up to function in Meet me mode you can answer the page call from any phone 1 Lifttheh i Cr a ift the handset asn 2 Dial the Radio Page Answer FFC The aaa paging tone sounds aaa nan 3 Dial your own DN to connect to the nas paging caller If the caller has hung up a steady high pitched Number Unavailable tone sounds Using Voice Call Use the Voice Call feature to page another person or make an announcement through someone else s phone speaker To make a voice call 1 Lift the handset Cr a ift the handse veca 2 Tap the Voice Call soft key and make the announcement a 3 Press the Goodbye key Additional call features To respond to a voice call Ca a Your phone rings once and the caller s voice transmits through your speaker Lift the handset Additional phone features Additional phone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain e last name up to 24 characters e first name up to 24 characters phone numbers up to 31 c
78. p call After everyone in the group has answered only the person who made the group call can put the call on hold To answer a group call C d 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three ten second tones a group call is on your current extension If you are on a call on another line and there is an attempt to join you to a group call you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Talking with more than one person To end a group call Press the Goodbye key Note When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call without affecting other members on the call Working without interruption Working without interruption This section describes features that provide uninterrupted work time Using Make Set Busy Use the Make Set Busy feature to make your phone appear busy to all callers To activate Make Set Busy Choose one of the following __MakeSetBsy Tap the Make Set Busy soft key Lift the handset and enter the Make Set Ca d Busy Activate FFC T To deactivate Make Set Busy Choose one of the following MakeSetBsy Tap the Make Set Busy soft key a
79. process of ringing the call cannot be forwarded To forward your calls or change the forward number 1 Choose one of the following F Tap the Forward soft key Liftthe handset and enter the Call Cr a Forward All Calls Activate FFC HH 2 Dial the DN where you want to forward aaa your calls aaa Fwd 3 Tap the Forward soft key To deactivate Call Forward Choose one of the following Fue e Tap the Forward soft key e Lift the handset and enter the Call Ca a Forward All Calls Deactivate FFC While away from your desk To reinstate Call Forward to the same number Tap the Forward soft key twice Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN Calls originating outside your phone system still ring at your telephone Current incoming calls cannot be forwarded To forward internal calls O mowa 1 Choose one of the following Tap the Internal Call Forward soft key T d Lift the handset and enter the Internal Call Forward Activate FFC 2 Dial the DN to which your internal calls are to be forwarded O mowa 3 Tap the Internal Call Forward soft key While away from your desk To deactivate Internal Call Forward Choose one of the following Tap the Internal Call Forward soft Lift the handset and enter the oe Internal Call Forward Deactivate T FFC To reinst
80. quency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the d
81. res To delete an entry 1 Press the Up Down navigation keys to scroll and to highlight the desired entry 2 Tap the Delete soft key 3 Choose one of the following eontr or eancel Tap the Confirm soft key Tap the Cancel soft key To delete the entire Redial List 1 Tap the Delete soft key 2 Choose one of the following or Yes to delete the entire Redial List Noto return to the previous screen Additional phone features Using Virtual Office When you are away from your office phone use the Virtual Office feature to transfer your calls along with the features of your office phone to a remote phone Note 1 To verify if the Virtual Office feature is available for your use consult your system administrator Note 2 When designated as the office phone the IP Phone 2007 can be activated for Virtual Office by an IP Phone 2002 IP Phone 2004 IP Softphone 2050 or another IP Phone 2007 Note 3 When an IP Phone 2002 is logged in to an IP Phone 2004 IP Phone 2007 or an IP Softphone 2050 using Virtual Office feature soft keys 4 5 and the Shift key are not available Note 4 A Virtual Office login from an IP Phone 2007 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations For more information regarding this consult your system administrator Logging in to Virtual Office If the IP Phone is configured for Virtual Office the Virtual soft key is d
82. rrent call To use Forced Camp on eas You receive a busy signal after dialing a aaa phone number Additional call features Choose one of the following Tap the Override soft key Enter the Override FFC to initiate a Forced Camp on Note The person you called receives a tone You receive a ring or ringback or a busy or engaged signal depending on the options chosen You are now camped on to the number you dialed Hang up the phone After the person you called finishes the existing call your phone automatically dials the number and both phones ring Answering a call camped on to your extension Cx a After your phone rings lift the handset Note You can program your phone for either Camp on or Call Waiting but not both Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call To override a busy or engaged signal Dial a phone number and receive a busy signal Choose one of the following Tap the Override soft key Enter the Override FFC The people in the targeted call receive a tone for approximately one second After the Override feature joins you to the call a short tone repeats every 16 seconds To terminate the call press the Goodbye key Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call To use Privacy
83. s wor hae nantes pb whoa 92 Using Call Waiting TITT TIEPE Cescen M While away from your desk 0200 eee eee ees 96 Using Call Forward EEEE reiba saad s ieeeeuiaay IG Using Internal Call Forward 0000202005 97 Using Remote Call Forward 6 2 isaac sce cdg ad wedi endaus 98 Securing your phone ere ares wie neeweuesnanae TOU Talking with more than one person 102 Using the Call Join feature PERET pba de reeeace 102 Setting up a conference call 00005 103 Using the Conferee Selectable Display 104 Using Group Call sides bee rere eae cease TOS Working without interruption 20 00000 108 Using Make Set Busy eiia sxasea 108 Cal DENSE EErEE TETEE TE OE EE PPE 108 Additional call features 000 c eee eee 110 Using A todial Transfer sirsssrrensreds rangra d Wessani 110 Using the Buzz signal gt ss srrrasnsssraa eee een AM Using Call Page Connect to make an announcement 111 Using Centrex Exchange Line Switchhook Flash 112 Charging a call or charging a forced call 112 Using Enhanced Override 2 c cccecacdeacannteaaccan 115 Using Forced Camp on feature 2 06022cceeeeee 116 Overiding a busy signal 2254 e0s 4405 4see5 bee eee ees 118 Using Privacy Release 4 cidouscvauadiecenkieedaeaaen 118 Using Radio Page TETTETETT ETET TERET EEEE 119
84. sage it will appear on the LCD screen Table 7 lists error messages and actions to correct the causes Table 7 Troubleshoot MG 1000B Part 1 of 2 Display message Local Mode Probable cause Test local mode Actions Tap the Services soft key and then select Resume Normal Mode Network problem Contact system administrator if the problem persists Additional phone features Table 7 Troubleshoot MG 1000B Part 2 of 2 Display message Probable cause Actions Local Mode Gatekeeper unableto Notify system find endpoint from administrator Branch user ID Invalid ID 1 Local Mode Branch user ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Hospitality features Hospitality features Hospitality features are intended for hotel operations Setting Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call From your phone you can program the system to automatically place a call to you at a predetermined time When you answer the call recorded music plays for up to 30 seconds followed by a prerecorded announcement or the attendant To enter the time for an Automatic Wake Up call 1 Lifttheh A Cr a ift the handset aaa 2 Dial the Automatic Wake Up Request aaa aaa FFC aaa H 3 Dial the Automatic Wake Up time in a naa 24 hour time format hhmm A tone sounds to co
85. t the calling party To return to the original call if the transfer is incomplete If the person called is not available tap the line DN soft key next to the LCD s el indicator to reconnect to the original call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone if a transferred call is not answered To use Timed Reminder Recall frranster 1 Tap the Transfer soft key The call is put on hold HH 2 Dial the number to which the call is being aaa transferred While on an active call ye Choose one of the following to start the call timer Tap the Transfer soft key Replace the handset before the extension answers Note lf the transfer is complete the recall timer stops If the transferred call is not answered your phone rings Lift the handset to reconnect to the original caller Choose one of the following Tap the Transfer soft key and repeat the transfer Ifthe transfer is picked up while you are on the line press the Goodbye key to complete the transfer While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant To contact the attendant while on a call ma 1 Tap the Attendant Recall soft key and stay on the line until the attendant answers 2 Press the Goodbye key The caller a remains connected to t
86. t to the main display Tap the NO soft key to abandon the calibration settings and exit to the main display 5 If the calibration is not successful the phone reports Data calibration is WRONG prompts Repeat Calibration and displays the YES and NO soft keys and the calibration statistics Choose one of the following ves Tap the YES soft key to try the calibration again starting at step 3 Tap the NO soft key to abandon the xo calibration and exit to the main display Adjusting Display Settings The Display Settings tools are used to alter the physical settings of the display To adjust the Display Settings EJ 1 Tap the Tools icon 2 Tap the Display Settings soft key Configuring IP Phone Local Options The screen displays Brightness and a set of Down and Up soft keys Backlight xxx where xxx is a time in minutes or hours and a set of Down and Up soft keys Screensaver xxx where xxx is a time in minutes or hours and a set of Down and Up soft keys Display Dim Enabled and a checkbox to configure the screen dimmer To increase the display brightness tap the Up soft key beside the Brightness label To decrease the display brightness tap the Down soft key beside the Brightness label Configuring IP Phone Local Options 6 To increase the time before the display sleeps goes black tap the Up soft key beside the Backlight label The sleep time in

Avaya Communication Server 1000 IP Phone 2007 User Guide

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