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Avaya Communication Server 1000 - IP Phone 1210 User Guide

1. Operating your IP Phone 1210 Table 9 Editing soft key description Part 2 of 2 Soft key Description Case Switch the next character to either uppercase or lowercase Delete Backspace one character Done Select Enter Application dependent More Access additional soft keys Making a call This section describes the various ways you can make a call from your IP Phone 1210 Using Off hook dialing on page 68 Using On hook dialing on page 69 Using Handsfree dialing on page 70 Using Predial on page 72 Using Last Number Redial on page 75 Using Speed Call on page 75 Using System Speed Call on page 77 Using Off hook dialing Perform the following steps to make a call by using the handset C a 1 Lift the handset 2 Dial the number Operating your IP Phone 1210 3 To terminate the call return the handset to the cradle w or or Press the Goodbye key Goodbye Using On hook dialing Perform the following steps to make a call without lifting the handset 1 Leave the handset in the cradle c a 2 Press the Handsfree key number C a 4 When the called party answers lift the handset gt 5 To terminate the call return the handset s to the cradle r La Press the Goodbye key Goodbye Ht 3 When the dial tone sounds dial the o or Operating your IP Phone 1210 Using Handsfre
2. 107 Troubleshooting your IP Phone 1210 108 UMA Es as E es Sem herd eed NEI EEE ETE 108 Flexible Feature Codes EPIT TTP N T AT Terms you should know 20000eeeeeeeeee 113 Welcome Your Nortel IP Phone 1210 brings voice and data to your desktop IP Phone 1210 can directly connect to a Local Area Network LAN through an Ethernet connection This guide contains the following topics e Using your IP Phone 1210 on page 23 e Installing your IP Phone 1210 on page 32 e Customizing your IP Phone 1210 advanced features on page 52 e Operating your IP Phone 1210 on page 67 e Troubleshooting your IP Phone 1210 on page 108 In this guide self labeled line or programmable feature key labels appear beside the keys and context sensitive soft key labels appear directly above the keys Feature overview Your IP Phone 1210 supports the following features e four context sensitive soft keys self labeled Note Context sensitive soft keys are Nortel Communication Server dependent Some IP Phones phones are not configured to support context sensitive soft key functionality Contact your system administrator for further details e six call processing fixed keys Hold Goodbye Mute Headset Handsfree e three specialized feature keys Conference Services Applications wall mountable e LCD display screen e high quality speaker phone
3. Using Group Call Use the Group Call feature to automatically call members of a predefined group one at a time until all members answer Calling group members Use the following procedure to call group members Cn 1 Lift the handset GrpCl 2 Press the GrpCl soft key or enter the AA Group Call FFC The feature automatically calls all group members The icon flashes until all members answer The phone numbers of the group members appear on the display as they answer When the last person answers the Group Call icon lights steadily Note When a person in your group is on a conference call or another group call they are not connected to your group call Note During a group call only the person who initiated the group call can put the call on hold Operating your IP Phone 1210 Answering a group call Use the following procedure to answer a group call Ca d 1 Lift the handset Note the following about notification tones Ifyou are on a call and receive three 10 second tones this is the notification of a group call on your IP Phone Ifyou are on a call on another line when a group call is made you receive a long tone through the handset or speaker Ifyou are already on a conference call or another group call you do not receive notification of a group call Ending a group call Use the following procedure to end a group call liT 1 Press the Goodbye key Goodbye Note
4. cg ae peu iaay 34 Connecting the power optional 35 Connecting the LAN Ethernet cable 36 Connecting the PC Ethernet cable Meanie PEPE ie OO Wall mounting the IP Phone optional 37 Customizing your IP Phone 1210 basic features 38 Telephone Options 4452444s0 44524566 9345420848464 38 POSING VOMO sdsa wd one setae enw ae oo Sue ra ation 40 Adjusting the display screen contrast 41 Selecting alanguage Ka ees ee Ele ste kb eeownee Se Selecting date and time format 43 Accessing display diagnostics 44 Selecting a local dialpad tone 44 Viewing IP Phone information 00005 n 45 Performing diagnostics 63 4 sees de eeesees Lee eis oene 46 Selecting BMG YDS viscccedsreiaduessaddaaedugawhed 47 Enabling or disabling Call Timer TETT 48 Enabling OnHook Default Path er ee Configuring Live Dialpad 2 000 00005 49 Configuring Caller ID display order 50 Configuring Normal mode indication Eads see O1 Customizing your IP Phone 1210 advanced features 52 Managing your Station Control Password 53 Assigning an SCPW s 0 canker saacag ences 53 Configuring an Electronic Lock on your IP Phone 54 Locking your IP Phone 1210 c ceeisecdercaeis
5. Park 1 During an active call press the Park soft cain key twice The call is parked on your DN Note Enabling System Park DN automatically parks the calls on the system park DN Parking a call on a DN Not System Park DN or own DN To park a call on a DN Not System Park DN or own DN perform the following procedure Park 1 Press the Park soft key 2 Dial the DN on which to park the call Operating your IP Phone 1210 Park 3 Press the Park soft key Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC perform the following procedure Trans Conf Laces i Trans Conf loonie alin Retrieving a parked call 4 Press the Trans soft key or Press the Conference soft key Dial the Call Park FFC To use an alternative DN from the System Park DN or your own DN dial the DN where you want to park the call Otherwise proceed to step 4 Press the Transfer soft key or Press the Conference soft key Use the following step to retrieve a parked call Operating your IP Phone 1210 Note When Call Park is configured network wide you can use this feature across networks You can configure a System Park extension to automatically park most calls C a 1 Lift the handset Park 2 Press the Park soft key 3 Dial the DN where you parked the call If a parked call is not retrieved within a specific time it rings back to your IP Pho
6. Customizing your IP Phone 1210 advanced features Table 6 Navigation key functions in dialog boxes Part 2 of 2 Key Function Left arrow key Go to the previous Edit item Enter key Turn Edit mode on or off Select or clear a check box When you work in Edit mode the first field of the item is selected and a blinking cursor appears to the right of the current edit position Table 7 on page 58 describes the navigation key functions in Edit mode Table 7 Navigation key functions in Edit mode Key Function Down arrow keys Open the list Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete the prior character in the edit field Moves cursor to the left Enter key Select the current menu item Save modifications to the menu item Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad Note Press the star key to insert a period Note Special characters are under 1digit key By repeatedly pressing 1 the characters circle in the following sequence 1 _ amp tA Customizing your IP Phone 1210 advanced features 1 Preferences Use the 1 Preferences menu to alter the following local preferences e 1 Contrast on page 59 e 2 Language on page 59 1
7. Calling a Ring Again party after notification Use the following procedure to call a Ring Again party after notification Cr a 1 After you receive the notification ring lift the handset or if you use the headset or are in handsfree mode go to step 2 Ring Again 2 Press the Ring Again soft key to automatically dial the number Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again Ring Again 1 Press the Ring Again soft key a second Laas ime or or Press the Ring Again Deactivate FFC Operating your IP Phone 1210 Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number if this feature is configured on your IP Phone 1 To redial using the handset lift the handset and press the Redial soft key Redial or To redial without lifting the handset press the Handsfree key and then press Redial the Redial soft key N Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one two or three digit code You can store edit and automatically dial frequently called phone numbers Storing a Speed Call number Use the following procedure to store a Speed Call number SpcCtl 1 Press the SpcCil soft key ny The triangular icon flashes to indicate programming mode Operating your IP Phone 1210 SpcCtl At the prompt enter a one two or three
8. Contrast Use the Contrast tool to alter the physical settings of the display Note Changes made to the display Contrast using this method are lost if you reset the phone To avoid this situation Nortel recommends that you use the Contrast Adjustment control in the Telephone Options menu for contrast adjustment Use the following procedure to adjust Contrast setting 1 Press the Services key twice to open the Local Tools menu press the 1 key Services on the dialpad to select Preferences and then press the 1 key to select Contrast 3 Press the Enter key to save the changes 2 Press the right or left arrow keys to increase or decrease the contrast value 2 Language Information that appears on the display is available in multiple languages Customizing your IP Phone 1210 advanced features Use the following procedure to select a language Press the Services key twice to open the Local Tools menu press the 1 key Services on the dialpad to select 1 Preferences and then press the 2 key to select 2 Language i Press the Up Down keys to scroll up or down and then select the desired language for example German Deutsche 3 Press the Enter key to save the changes N 4 Press the Cancel key to exit the Preferences menu without saving the changes Cancel Note The language setting only controls the language used in the local menus on your phone To select the language for features on yo
9. 1150E No IP Phone 1165E Yes with extra key restrictions IP Phone 2001 Yes with extra key restrictions IP Phone 2002 Yes with extra key restrictions IP Phone 2004 Yes with extra key restrictions IP Phone 2007 Yes with extra key restrictions IP Audio Conference Yes with extra key restrictions Phone 2033 IP SoftPhone 2050 Yes with extra key restrictions IP Phone 1220 Yes with extra key restrictions IP Phone 1230 Yes with extra key restrictions IP Phone 2210 Yes with extra key restrictions IP Phone 2211 Yes with extra key restrictions IP Phone 2212 Yes with extra key restrictions Customizing your IP Phone 1210 advanced features Logging in to Virtual Office If the IP Phone is configured for Virtual Office the Virtual soft key is displayed as shown in figure Virtual soft key IP Phone 1210 on page 63 Figure 4 Virtual soft key IP Phone 1210 To activate Virtual Office from this IP Phone on your Office IP Phone 1 Press the Virtual soft key ae 2 Atthe prompt enter your user ID 3 Press the Enter key Customizing your IP Phone 1210 advanced features 4 At the prompt enter the home Station Conirol Password SCPW If the user ID is not found locally the message Locating Remote Server appears Note After three failed logon attempts wait for an hour before you try to log on again Alternatively contact your system administrator to reset your password For
10. Control Password Notify system administrator Troubleshooting your IP Phone 1210 Table 10 Troubleshooting Virtual Office Part 3 of 3 BIG IENS message Probable cause Action Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log on to a Go to an IP Phone remote IP Phone 1120E or a IP 1120E or a IP Softphone 2050 and try Softphone 2050 from again or consult your an IP Phone local system 1140E some administrator restrictions apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system Unreachable 1 administrator if the problem persists Server Network problem Notify system Unreachable 2 administrator if the problem persists VOUD Remote IP Phone does Notify system configuredon TN not have VOUA Class administrator of Service Troubleshooting your IP Phone 1210 Flexible Feature Codes Use Table 11 to track and organize the FFCs assigned to features by your system administrator Table 11 Flexible Feature Codes Part 1 of 2 FFC Feature FFC Feature Automatic Wake Up Make Set Busy Activate Activate Automatic Wake Up Make Set Busy Deactivate Deactivate Automatic Wake Up Malicious Call Trace Verify Call Detail Recording Override Charge Ac
11. LiF R BRE TORE KROPAERGEASBRORACEECEMHVET A Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Connecting Power Use only Nortel approved Limited Power Source 48 VDC 520 mA FSP Group Inc Model FSP025 1AD207A with the IP Phone Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the phone into an ISDN connection Consult your system administrator to ensure you plug your IP Phone 1210 into a 10 100 BaseT Ethernet jack Operation The earpiece and mouthpiece of the handset can attract and retain small objects Regulatory and safety information Location Nortel recommends that you install your IP Phone 1210 away from direct sunlight How to get help How to get help This section explains how to get help for Nortel products and services Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to softwar
12. Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks All other trademarks are the property of their respective owners Publication Number NN43140 101 Document Release Standard 05 01 Date June 2010 To provide feedback or report a problem in this document go to www nortel com documentfeedback www nortel com NORTEL
13. active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key The Mute key applies to handsfree handset and headset microphones The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Using your IP Phone 1210 Press the Handsfree key to activate handsfree mode Note The Handsfree LED indicator located on the Handsfree key lights to indicate that the handsfree is in use Handsfree Use the Navigation keys to scroll through menus and lists that appear on the LCD screen The outer part of this key cluster is used for up down left and right movements Use the Up and Down keys to scroll up and down the menu and the Left and Right keys to position the cursor In some dialog boxes that appear on your phone you can also use the Left and Right keys to select editable fields Press the Right key to select the field below the current selection or the Left key to select the field above the current selection Press the Enter key at the center of the kej Navigation key cluster to confirm menu selections In most menus you can use the Enter key instead of the Select or OK soft key la Press the Hold key to place an active call on hold Press the Hold key again to return to Hold the caller on hold Lek Press the Applications key to access external server applications Applications Usi
14. announcement on page 100 e Using Radio Page on page 101 Using Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system Note A Page key on an attendant console overrides and disconnects the IP Phones The IP Phones must reaccess the page trunk Cn a 1 Lift the handset Operating your IP Phone 1210 2 Dial the Page Trunk Access Code to complete the connection to the page system 3 Make your announcement 4 Press the Goodbye key Goodbye Using Radio Page Use the Radio Page feature to page a user and stay on the line until the called party answers The paged user answers the call after entering a special Page Meet Me code from any IP Phone Using Automatic Preselection Meet Me page Perform the following procedure to use Automatic Preselection 1 Lift the handset 2 Dial the Radio Paging Access FFC You hear the paging tone two beeps followed by a dial tone 3 Dial the number of the party you want to page After dialing you hear the ringback tone The paged party can use any IP Phone to enter a Radio Paging Answer FFC and their own DN number Operating your IP Phone 1210 4 Goodbye or a If your call remains unanswered for a preset time period during which you hear a 15 second high pitched tone sounds followed by silence press the Goodbye key or replace the handset Using Automa
15. authority to operate the equipment e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme a la norme NMB 003 du Canada Warnings e This is a Class A product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone Use the following procedure to prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding Table 4 Safety standards Part 1 of 2 Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requireme
16. describes actions to correct the causes Table 10 Troubleshooting Virtual Office Part 1 of 3 BIG IEN message Busy try again Probable cause Remote IP Phone is active not idle Action Wait for remote IP Phone to become idle and try again ACD is logged on Log off ACD IP Phone before you initiate Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone Invalid ID 1 Incorrect User ID entered Enter correct User ID User ID is not in Gatekeeper database Notify system administrator Troubleshooting your IP Phone 1210 Table 10 Troubleshooting Virtual Office Part 2 of 3 BIE IENS Probable cause Action message Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID entered User ID in Gatekeeper database points to originating Call Server Notify system administrator Locked from Login Three failed attempts to enter the correct Station Control Password Wait one hour for the lock to clear automatically or notify system administrator to clear lock Permission Remote IP Phone has Notify system Denied 1 no Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote IP Phone has no Station
17. digit code 0 999 If required dial the access code Enter the phone number internal external or long distance number Press the SpcCil soft key again to save the code and number The flashing icon turns off Making a call using Speed Call Use the following procedure to make a call using Speed Call Ca d SpcCtl Lift the handset Press the SpcCtl soft key Dial the Speed Call code to automatically dial the number Operating your IP Phone 1210 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone C a 1 Lift the handset SScUsr SScCil 2 Press the System Speed Call soft key or or Lai Laas Press the System Speed Call Controller SScCtl soft key 3 Dial the Speed Call code to automatically dial the number Answering a call Each incoming call causes the IP Phone to ring the LCD indicator beside the line DN key to flash and the Message Indicator lamp to flash T 3 1 Lift the handset or or hadia Press the Handsfree button on the left side of the handset or or Operating your IP Phone 1210 Lou Press the Headset key if a headset is connected to your IP Phone Managing calls during a call You can use the following features during a call e Using Call Hold on page 78 e Using Call Waiting on page 79 e Transferring a call on page 80 e U
18. more information see Assigning an SCPW on page 53 A successful logon transfers all the features time date and tones of your Office IP Phone to your Remote IP Phone Your Virtual Office session expires after a fixed period of time which your system administrator determines Using Virtual Office on your remote IP Phone The display characteristics including size of the display area differ with IP Phone models Your Virtual Office display depends on the remote phone that you use to log on to your Virtual Office All features are as they appear on your Office IP Phone 1210 An IP Phone 1120E that is logged on as a remote phone to an IP Phone 1210 Office phone provides less information than the IP Phone 1210 because it has fewer display lines When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1210 office phone the information display is arranged differently but all the information is visible at one time Regardless of the IP Phone model that you use as a remote phone a user information line appears that lists the number of your Office IP Phone Customizing your IP Phone 1210 advanced features Using Virtual Office on your office IP Phone When activated for Virtual Office by a remote IP Phone your office IP Phone logs off and is no longer operational When you return to the office disconnect the remote logon and regain control of your office phone If you do not explicitly disconnect the remo
19. than traditional telephone technology where audio is transmitted over a circuit switched network Index A About the IP Phone 2004 113 Accessing display diagnostics 44 Accessory Expansion Module 10 Activating Ring Again 73 Adjusting Volume 40 Answering a call 77 Applications 26 Automatic Wake Up 98 C Call Detail Recording 106 Call Page Connect 100 Call party information 113 CAT5e 36 Conference 27 Conference call 92 configuring One Button Page 34 Configuring an Electronic Lock on your IP Phone 54 Configuring Live Dialpad 49 Configuring the Local Tools Menu 56 Context sensitive soft keys 24 D Date time display 113 Directory Number 114 disconnect a conferee 94 Display incoming calls 86 Display Network Diagnostics Utili ties 29 Displaying call details 86 DN 114 E Electronic Lock 54 Enabling OnHook Default Path 49 Enabling or disabling Call Timer 48 Enter key 26 Entering and editing text 67 Ethernet ports 10 Ethernet Statistics tool View re ports about Ethernet operation 60 F Feature display 114 Fixed key 114 Flexible Feature Code FFC 114 Flexible Feature Codes 111 G Getting started 23 Goodbye key 27 114 H Headset key 27 Hold key 26 Hotel applications 98 Indicator status 115 Information display 115 Installing your IP Phone 1210 32 Interrupted dial tone 115 IP Network Statistics View reports about network operation 60 IP Phone 1210 controls 2
20. the country specific IEC cable into the Global Power Supply and then plug the Global Power Supply into the nearest AC power outlet Installing your IP Phone 1210 Connecting the LAN Ethernet cable Note Your IP Phone 1210 supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order separately the optional AC adapter To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter Connect your IP Phone to your LAN using a CAT5e Ethernet cable to enable full functionality of your IP Phone If your Ethernet port is equipped with Power over Ethernet PoE your IP Phone can be powered through the LAN port Do not extend the LAN Ethernet cable outside the building 1 Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Phone marked with the 77 symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to your LAN Ethernet connection The LAN LED on the back of the IP Phone lights when a LAN connection is established Figure 3 on page 33 shows the connections on the back of the IP Phone Connecting the PC Ethernet cable Connect the CAT5e PC Ethernet cable between your IP Phone and your computer to enable your computer to access the LAN 1 Plug one end of the PC Ethernet cable not supplied into the PC Ethernet port on the back
21. your IP Phone 1210 After you familiarize yourself with the IP Phone 1210 features you can start to use the phone This section describes how to use the IP Phone 1210 Getting started The following section introduces the important details of the IP Phone 1210 Carefully read every section before you operate the new IP Phone 1210 e Before you begin on page 23 e IP Phone 1210 display on page 24 e IP Phone 1210 controls on page 24 e Installing your IP Phone 1210 on page 32 Before you begin Take the appropriate precautionary measures before you connect the IP Phone 1210 CAUTION Consult your system administrator to ensure that you plug your IP Phone into a 10 100BaseT Ethernet jack To avoid severe damage to your IP Phone do not plug your IP Phone 1210 into a regular phone jack CAUTION Use your IP Phone 1210 in an indoor environment only Using your IP Phone 1210 IP Phone 1210 display Your IP Phone 1210 display is divided into two display areas e The upper display area is for information such as caller number caller name feature prompt string user entered digits date and time or call timer if provisioned in the Telephone Options menu and telephone information e The lower display area provides labels for the four context sensitive soft keys Figure 2 on page 24 shows the IP Phone 1210 LCD display screen Figure 2 IP Phone 1210 display Upper display area infor
22. 4 IP Phone 1210 display 24 IP Set and DHCP Information View reports about IP Phone 1210 and DHCP operation 60 L Last Number Redial 75 License Information View licens es information 60 Local Area Network LAN 9 Local Diagnostics 60 Local Dialpad Tone 44 Logging off Virtual Office 65 Logging on to Virtual Office 63 Making a call 68 Managing calls during a call 78 Managing calls while away from your desk 86 Managing calls while busy at work 97 Managing multiparty calls 92 Managing your Station Control Password 53 Meet me page 101 Message key 115 Message waiting indicator 27 118 Miscellaneous Call Features 103 More key 25 Muting a handsfree call 71 N Navigation keys 26 115 O Off hook 116 One Button Page configuring 34 On hook dialing 69 Override a busy signal 101 P Paging tone 116 Password Admin 29 Performing Diagnostics 46 Placing a call on hold 78 Power over Ethernet 10 Privacy Release 107 R Radio Page 101 Regulatory and safety information 12 Retrieving a call on hold 79 Ringback ring tone 116 S Selecting a language 42 Selecting a local dialpad tone 44 Services key 28 30 116 Shared Directory Numbers 116 Soft keys self labeled 117 Speaker key 26 80 92 Special dial tone 117 Special Prefix code SPRE 117 Station Control Password SCPW 118 Status Messages 118 Switchhook 118 Switching from handset mode to handsfree 71 Switching from hand
23. Causing Equipment Standard Digital Apparatus Australia New AS NZS 3548 Class A Emissions Information Zealand CISPR 22 technology equipment Radio disturbance European EN 55022 Class A Emissions Information Community technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Regulatory and safety information The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s
24. Control Password After you hear the dial tone dial your DN Press the key Operating your IP Phone 1210 Managing multiparty calls Use the following features to enable multiparty conversations e Using Call Join on page 92 Setting up a Conference Call on page 92 e Using Conferee Selectable Display on page 93 e Using Group Call on page 95 Using Call Join Use the Call Join feature to connect a new caller to an active call This connection creates a conference conversation involving more than two parties between the two callers and yourself Conf 1 To connect a call on hold to your current call press the Conf soft key Press the Handsfree key to connect the caller to your current call N Conf 3 Press the Conf soft key again to join the AA person on hold to your conversation Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself The maximum number of people supported in a conference call depends on the IP Phone configuration Conf 1 During a call press the Conference key AA to place the party on hold You hear a dial tone Operating your IP Phone 1210 2 Dial the number of the person to add to the conference call You can talk to the person without intervention from the party on hold Conf 3 Press the Conference key again to connect all parties If the party you
25. IP Phone 1210 C a 1 Lift the handset 2 Dial the Electronic Lock Activate FFC Customizing your IP Phone 1210 advanced features 4 If you dial locally press the Goodbye key E 3 Dial your Station Control Password Goodbye or or E If you dial the FCC remotely dial your DN Unlocking your IP Phone 1210 Use the following procedure to unlock your IP Phone 1210 C 1 Lift the handset 2 Dial the Electronic Lock Deactivate FFC 3 Dial your Station Control Password Customizing your IP Phone 1210 advanced features 4 If you dial locally press the Goodbye key Goodbye or or If you dial the FCC remotely dial your DN Configuring the Local Tools menu Your IP Phone 1210 has both local and server based telephone tools and features This section discusses the various tools and features available locally on your IP Phone 1210 CAUTION Many of the options discussed in this section are for administrator use only Do not make changes unless you are instructed by an administrator Note Your system administrator can establish a password for the Local Tools menu If the password is enabled and you attempt to access the Local Tools menu a password prompt dialog box appears Use dial pad to type the correct password and then press the Enter key The Local Tools menu appears If the menu does not appear contact your system administrator You can access the Local tool
26. LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your IP Phone IM Instant Message IP Internet Protocol LCD Liquid Crystal Display LED Light Emitting Diode A semiconductor used as a visual indicator Message Inbox A fixed key on your IP Phone 1140E that connects to your voice messaging system when the key is pressed Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Terms you should know Network Address IP address Uniquely identifies a device on the network Used for routing information to that device Off hook Any line selected to make a call or receive a call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the IP Phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Power Over Ethernet Provides power over the network cable that is also used for data communicat
27. NORTEL Nortel Communication Server 1000 IP Phone 1210 User Guide ertoe m OOTO 61000000000 OOCKOOGOONN MH amp 000010101010000 10101 Revision history June 2010 Standard 05 01 This document is up issued to support CS 1000 Release 7 0 October 2009 Standard 04 01 Because of the similarity between Communication Server 1000 Release 6 0 and Release 5 5 for UNIStim 4 0 features UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 May 2009 Standard 03 01 This document is up issued to support CS 1000 Release 6 0 February 2009 Standard 02 02 This document is up issued to support CS 1000 Release 5 5 UNIStim 3 0 This document reflects updates made to support the IP Phone 1210 April 2008 Standard 02 01 This document is up issued to support Nortel Communication Server 1000 Release 5 5 for UNIStim 3 0 April 2008 Standard 01 08 This document is up issued to support Nortel Communication Server 1000 Release 5 5 April 2008 Standard 01 07 This document is up issued to support Nortel Communication Server 1000 Release 5 5 Revision history February 2008 Standard 01 06 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the links in the document February 2008 Standard 01 05 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the imag
28. Phone 1210 basic features 2 Press the Up Down keys to scroll through the list and view IP Phone information Cancel 3 Press the Cancel soft key to cancel the an modifications Performing diagnostics The Diagnostics item displays the following phone specific information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision IP Stats Packet Info e RUDP Stats Message receive or transmit e QoS Stats DHCP Info Use the following procedure to view diagnostic information 1 Press the Services key select Telephone Options and then select Services Local Diagnostics 2 Press the Up Down keys to scroll Det through the list of diagnostic information Cancel 3 Press the Cancel soft key to return to A the Telephone Options menu Customizing your IP Phone 1210 basic features Selecting a ring type Use the Ring type option to configure the IP Phone ring tone Use the following procedure to select a ring type p Services Play Select Stop Cancel Press the Services key select Telephone Options and then select Ring type Press the Up Down keys to scroll up or down and then select one of the ring types Press the Play soft key to sample the ring tone Press the Select soft key to save the ring type and return to the Telephone Options menu or Press the Stop soft key and use the up or down keys to select a differen
29. Press the Call Wait key Operating your IP Phone 1210 Returning to the original call Use the following procedure to return to the original call 1 Press the Hold key to place the second call on hold Hold or or Press the Goodbye key to end the Goodbye second call oodbye 2 Press the Handsfree key Transferring a call Use the Transfer feature to redirect a call to the appropriate person Transferring a call to a third party Use the following procedure to transfer a call to a third party Trans 1 Press the Trans soft key during an AA active call The calling party is placed on hold You hear a dial tone The indicator icon flashes steadily 2 Dial the number to which you are transferring the call Operating your IP Phone 1210 3 When that IP Phone rings or a person answers the call press the Trans soft key The calling party is connected to the appropriate person Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete 1 If the called party does not answer the transferred call press the Handsfree key to reconnect to the calling party Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered Transferring a call using Timed Reminder Recall Use the following procedure to transfer a call usin
30. When the person who made the group call disconnects the call terminates for all members of the group However the members of the group call can disconnect from the call and not affect other members on the call Operating your IP Phone 1210 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers Activating Make Set Busy Use the following procedure to activate Make Set Busy MakeSetBsy 1 Press the MakeSetBsy soft key ai Lift the handset and enter the Make Set or g EE Busy Activate FFC Deactivating Make Set Busy Use the following procedure to deactivate Make Set Busy MakeSetBsy 1 Press the MakeSeitBsy soft key a a second time to deactivate the feature or Lift the handset and enter the Make Set or Busy Deactivate FFC oz a Operating your IP Phone 1210 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1210 In a hotel environment guests can access the following service e Configuring Automatic Wake Up on page 98 Configuring Automatic Wake Up Use the Automatic Wake Up feature to receive a timed reminder call You can program your IP Phone to automatically place a call at a predetermined time When you answer the call prerecorded music plays for 30 seconds followed by a prerecorded announcement or the attendant on the line Entering Au
31. attempt to add to the conference is unavailable press the Goodbye Goodbye key The call ends A Press the Handsfree key to return to your original call S Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call Viewing active conferees Use the following procedure to view active conferees ConfDsp 1 During a conference call press the Confdsp soft key to turn on the LCD Operating your IP Phone 1210 indicator Each key press changes the screen to show a different active conferee This action has no effect on the display of other IP Phones involved in the conference 2 Press the Goodbye key Goodbye If configured the Conference Count Display returns an updated count of conferees The LCD indicator turns off Disconnecting a conferee Use the following procedure to disconnect a conferee ConfDsp 1 During a conference call press the Confdsp soft key until the conferee to disconnect appears on the screen Press the Handsfree button to disconnect the conferee I 2 Fora single conferee press the Goodbye key If configured the Goodbye Conference Count Display returns an updated total count of conferees The LCD indicator turns off or For multiple conferees repeat steps 1 and 2 until all conferees are disconnected Then press the Goodbye key Operating your IP Phone 1210
32. count Call Forward All Calls Pickup Ringing Number Activate Call Forward All Calls Pickup Directory Number Deactivate Call Park Pickup Group Electronic Lock Radio Paging Access Activate Electronic Lock Radio Paging Answer Deactivate Group Call Remote Call Forward Activate Troubleshooting your IP Phone 1210 Table 11 Flexible Feature Codes Part 2 of 2 FFC Feature FFC Feature Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain Activate RingAgain Deactivate Virtual Office Terminal Log Off Station Control Password Change Virtual Office Terminal Log On Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e Cat5e Most Cat5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Cat5e cable normally has four pairs of copper wire Category 6 Cat Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible wit
33. ct Services Display Diagnostics 2 Press the Up Down keys to scroll per through the list to view display capabilities Cancel 3 Press the Cancel soft key to return to the Telephone Options menu Selecting a local dialpad tone When you press a key the response can be a Dual Tone Multi Frequency DTMF sound a single tone or no sound This is known as the Local Dialpad Tone Use the following procedure to choose a local dialpad tone 1 Press the Services key select Telephone Options and then select Services Local DialPad Tone Customizing your IP Phone 1210 basic features 2 Press the Up Down keys to scroll up or down and then select one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a different DTMF tone for each key Press the Select soft key to save the tone selection and return to the or Telephone Options menu or Select Cancel Press the Cancel soft key to cancel the modifications Viewing IP Phone information The Local Set Info option displays the following phone specific information e General Info e Set IP Info e Ethernet Info Server Info e Encryption Info e Location Info Use the following procedure to view IP Phone information 1 Press the Services key select Telephone Options and then select Services Local Set Info Customizing your IP
34. e Configuring Live Dialpad on page 49 e Configuring Caller ID display order on page 50 e Configuring Normal mode indication on page 51 Note lf a menu includes a submenu an ellipsis appears after the command Use the following procedure to use the Telephone Options menu 1 Press the Services key Services 2 Press the Up Down keys to scroll up or down and then select Telephone Options C 3 Press the Enter key 4 Press the Up Down keys to scroll up or down and then select an option for example Language Customizing your IP Phone 1210 basic features 5 Press the Enter key The display kej provides information required to adjust Select Cancel humita ana Adjusting volume your selection Press the Select soft key to save changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Use the following procedure to adjust the volume p Press the Services key select Telephone Options and then select Volume adjustment Press the Up Down keys to scroll up or down and then select one of the following Ringer Handset listen Handsfree listen Headset listen Buzzer Press the Enter key Customizing your IP Phone 1210 basic features 4 Press the Up or Down soft keys to Up Down increase or decrease the volume Laie baitia o Press the Up Down keys or 5 Press th
35. e documentation bulletins and tools to address issues with Nortel products More specifically you can e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment open and manage technical support cases Getting Help over the phone from a Nortel Solutions Center If you do not find the required information on the Nortel Technical Support Web site and you have a Nortel support contract you can obtain help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America to obtain the phone number for your region go to www nortel com callus pele Help from a specialist by using an Express Routing ode Use the following procedure to access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC Your call is routed to a specialist in your Nortel product or service Use the following procedure to locate the ERC for your product or service go to How to get help www nortel com erc Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller contact the technical support staff of the distributor or reseller Using your IP Phone 1210 Using
36. e Select soft key to save the Select Cancel volume level and return to the Telephone Options menu hiiia cies or Press the Cancel soft key to cancel the modifications Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu Nortel recommends that you use the Telephone Options menu Use the following procedure to adjust the display screen contrast 1 Press the Services key select Telephone Options and then select Contrast adjustment 2 To increase or decrease the display Dec contrast level press the left or right keys Customizing your IP Phone 1210 basic features Select Cancel cies isis Press the Select soft key to save the changes and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Selecting a language Information that appears on the display is available in multiple languages This language setting controls the language only for phone features If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Use the following procedure to configure the language Services lt Press the Services key select Telephone Options and
37. e dialing Use handsfree dialing to make a call using the built in microphone and speaker or a headset kadaa 1 Press the Handsfree key or or If a headset is connected press the Eo Headset key 2 Dial the number During a call you can perform the following tasks e Terminating a handsfree call on page 70 e Muting a handsfree call on page 71 e Switching from handsfree to handset mode on page 71 e Switching from handset mode to handsfree on page 71 e Using a headset on page 71 e Switching from handsfree to headset on page 72 Terminating a handsfree call Use the following procedure to terminate a handsfree call La 1 Press the Goodbye key Goodbye Operating your IP Phone 1210 Muting a handsfree call Use the following procedure to mute a handsfree call 1 Press the Mute key Mute The LED indicator flashes 2 Press the Mute key again to return toa two way handsfree conversation Mute Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode C a 1 Lift the handset Switching from handset mode to handsfree Use the following procedure to switch from handset mode to handsfree Uy 1 Press the Handsfree key 2 Replace the handset Using a headset Use the following procedure to use a handset 1 Connect the headset to the headset jack Operating your IP Phone 1210 2 Press t
38. e volume control keys to adjust the ringer speaker handset and headset volume e hearing aid compatibility e 10 100 Ethernet ports one Ethernet port for LAN connection one Ethernet port for optional PC connection e Power over Ethernet POE or power through a supported AC adapter support to Network Diagnostic Utility e Accessory Expansion Module AEM port to connect the Expansion Module Figure 1 on page 11 shows an IP Phone 1210 Figure 1 IP Phone 1210 Message waiting indicator Incoming call indicator Display screen Context sensitive soft keys self labeled Enter key Services ke SE_EA_A_A__ ___ ama Conference key Goodbye key Applications key Headset key Hold key Mute key Volume control keys Dialpad Handsfree key Regulatory and safety information Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used according to the instructions can cause harmful interference to radio communications However there is no guarantee that interference cannot occur in a particular installation If this equipment causes harmful interference to radio or television reception which yo
39. eae eT Usmg Call WANING ac6 ds cn rnrcennea rk ede dees 79 Transferring acall verre eres ee desise O0 Using Timed Reminder Recall AAE TELTE eee Te 81 Using Attendant Recall oo inca neces aenana van aaes 82 Using Call Park sccscceiccardeeaianas raedetageae Be Recording a Calling Party Caller Number 85 Displaying call details PET TPT TE E Managing calls while away from your desk pe ha 86 Using Cal Foran yo e554 04564 2644p bed e eden des 86 Using Internal Call Forward eg OF Using Remote Call Forward Sew deee Ceeuuee sax 89 Managing multiparty calls o an anaa 92 Using Call Join TEENE PETET merieenionidtere oe Setting up a Conference Call 2600060 eee eee 92 Using Conferee Selectable Display 93 Using Group Call eb Pee Rae Torre rer TEEPE se 96 Managing calls while busy at work TERET TEETE 97 Using Make Set Busy 000 eee enna 97 Fotel application naa nA R a A NE S ed 98 Configuring Automatic Wake Up 98 Paging fealureS 54246044454 oo4o0 84445 hR4s 0845445 100 Using Call Page Connect to make an announcement 100 Using Radio Page Seka ee phates TEE searen 101 Miscellaneous Call Features 0 00000 eee 103 Charging a call or charging a forced call 103 Using Privacy Release ireneieeceace TOF Using External Server Applications
40. elect one of the following On Off 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Customizing your IP Phone 1210 advanced features Customizing your IP Phone 1210 advanced features You can customize features on your IP Phone 1210 to meet your requirements This section describes how to customize the advanced features CAUTION Many of the options discussed in this section are for the system administrator only Do not make changes unless you are instructed by an administrator You and the system administrator can customize the following advanced features e Password Admin Use the Password Admin menu to assign or modify the Station Control Password See Managing your Station Control Password on page 53 e Electronic Lock Assign a lock on your phone to secure your phone and avoid misuse See Configuring an Electronic Lock on your IP Phone on page 54 e Local Tools menu Use the Local Tools menu to configure personal preferences See Configuring the Local Tools menu on page 56 e Virtual Office Login The Virtual Office Login menu can be configured on IP Phone 1210 Class of Service must be configured for the Virtual Office See Using Virtual Office on page 61 Note The Password Admin and Virtual Office Login menus are not available on all IP Phone 1210 phones Consult your system administrator Customizing you
41. ends 54 Unlocking your IP Phone 1210 inci esc oae eee esd ds 09 Configuring the Local Tools menu Core tere Oe 1 Prelarentos 5 453 eas Fo bs s orere SRR ESAS 2088 59 2 Local Diagnoses ss coche da dey hd bd ae oa kki 60 3 Network Configuration 6 6660 eee eee ee ees 61 A LOCK MONU 24605 ttar seca oe eaned dae odes exes 61 sing Viroa l ONES sae oh dee daw eb AREAS E 61 Logging in to Virtual Office Gritenerg eee OS Using Virtual Office on your remote IP Phone 64 Using Virtual Office on your office IP Phone ee 09 Emergency calls on yourRemote IP Phone 66 Operating your IP Phone 1210 2020e ee eeee 67 Entering and editing text 2 2 2 0 eee 67 Using the telephone dialpad 67 Using the soft keys pia had cee Ba suetea OF Wake Gall i20dsnsceresddsaseeedawdaeereea ewes 68 Using Off h hook dialing 6 iced eee ee an ok ae 68 Using On hook dialing phe ebete es tee eieae OS Using Handsfree dialing 00 2 0 cee eaes 70 Using Predial cake Gees eae an ERRES TEEPE Fe Activating Ring Again eae aa pbk a eee TO Using Last Number Redial 75 Using Speed Call Lae eee eae weiecianaan fo Using System Speed Call 245 77 ANENE A CA serina peenaa ue NEE S AA 77 Managing calls during a call 78 Using Call Hold eba i eR Ae se BC eh Rea
42. es January 2008 Standard 01 04 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to contain updates to the document December 2007 Standard 01 02 This document is up issued to support Nortel Communication Server 1000 Release 5 5 and to reflect changes to the images December 2007 Standard 01 01 This document is issued to support Nortel Communication Server 1000 Release 5 5 Contents WEICOME arera aaa Oe eawaeeee ees 9 Feature GVEIVIOW lt ccbsccdcracdieau din dsdaaaninacdecd 9 Regulatory and safety information 12 DenAn regulatory notice for Japan aes TIEF en T9 How loget help crcsrrrassssesar cae ere anane 21 Using your IP Phone 1210 20 cece ee ee eeee 23 Getting started ob 64a ER eee ee eT eee sa 23 Before PADS ssrirssrisriizisssskbesttko s is SRR 23 IP Phone TCS play so noe we eee oe aak ewe 24 IP Phone 1210 controls ONT TEPE PEAR Ra eS A License Notification 6 4 TETEE ou han Seances OO Call features and Flexible Feature Codes 30 Installing your IP Phone 1210 2 02 eee eeeees 32 Attaching the foot stand optional 04 34 Connecting the handset eR aE ee 34 Connecting the headset optional
43. et and enter the Internal C a ps Call Forward Deactivate FFC Operating your IP Phone 1210 Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number IntForward 1 Press the IntForward key twice Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another from a remote IP Phone Activating Remote Call Forward Use the following procedure to activate Remote Call Forward 1 Lift the handset 2 Ifyou call from an IP Phone outside the system dial your direct system access number and wait for the dial tone FFC to activate the feature 4 Dial your Station Control Password You hear a dial tone oa a e 3 Dial the Remote Call Forward Activate Operating your IP Phone 1210 5 Dial your DN or To reinstate call forward to the previous call forward number press the key Do not perform steps 6 and 7 6 Dial the number to which to forward the calls If the number dialed is invalid you hear a fast busy signal 7 Press the key G He Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward 1 Lift the handset 2 Ifyou call from an IP Phone outside the system dial the direct system access number and wait for the dial tone 3 Dial the Remote Call Forward Deactivate FFC E E Operating your IP Phone 1210 Dial your Station
44. g Timed Reminder Recall Trans 1 Press the Trans soft key ncaa The call is placed on hold 2 Dial the number to which you are transferring the call Operating your IP Phone 1210 Trans 3 Press the Trans soft key Replace the handset before the or extension answers or Note f the transfer is complete the oe recall timer stops If the transferred call is not answered your IP Phone rings Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered 1 Lift the handset to reconnect to the calling party Trans 2 Press the Transfer soft key and retry call transfer or If the called party answers press the A Goodbye key to complete the transfer Goodbye Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant AttRcl 3 Press the AttRcl key and stay on the line A until the attendant answers Operating your IP Phone 1210 4 Press the Goodbye key Goodbye The caller connects to the attendant Using Call Park Use the Call Park feature to hold park your active call temporarily and retrieve a call from any IP Phone Using Call Park does not tie up a line Parking a call on the System Park DN To park a call on the System Park DN or your own DN perform the following procedure
45. g the Handsfree key Customizing your IP Phone 1210 basic features Use the following procedure to configure Live Dialpad Services Select Cancel lassie namie Press the Services key select Telephone Options and then select Live Dial Pad Press the Up Down keys to scroll up or down and then select one of the following On Off default Press the Select soft key to save the configuration or Press the Cancel to cancel the modifications Configuring Caller ID display order Caller ID display order appears in 2 formats e Number name default Name Number Use the following procedure to configure Caller ID display order 1 Press the Services key select Telephone Options and then select Caller ID display order 2 Press the Up Down navigation keys to scroll up or down and then select one of the following Number name default Name number Customizing your IP Phone 1210 basic features 3 Press the Select soft key to save the configuration else press the Cancel key to cancel the modifications Configuring Normal mode indication The Normal mode display indication can be On or Off when the IP Phone is in normal mode Use the following procedure to configure Normal mode indication 1 Press the Services key select Telephone Options and then select Normal mode indication 2 Press the Up Down navigation keys to scroll up or down and then s
46. h 10BaseT 100BaseT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Cradle The depression in the base of your telephone where the handset is placed when not in use Date time display The current date and time when the IP Phone is in an idle state Terms you should know DHCP Server A service provided by a device on the network that assigns network addresses to other devices such as your telephone and computer Directory Number DN A number consisting of one to seven digits for an IP Phone and also known as an extension number Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your IP Phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Idle The phone is in idle mode when handset is on the cradle your telephone is not in speakerphone mode or headset mode and there are no incoming calls In idle mode the LCD displays Date and Time along with soft keys Terms you should know Indicator An LCD or an
47. he Headset key Switching from handsfree to headset Use the following procedure to switch from handsfree to headset wsdl 1 Press the Headset key Using Predial Use the Predial feature to enter preview and edit numbers before you make a call Making a call Use the following procedure to make a call using the Predial feature 1 Enter the number to be dialed Wax 2 Press a Handsfree key Cn d 3 Lift the Handset when the called party answers or Begin to speak You are in handsfree mode Operating your IP Phone 1210 Editing a Predial number Use the following procedure to edit a Predial number 1 Use the dialpad to enter the number Clear No 2 To erase all numbers press the Clear m Reenter the numbers to dial or To change one number at a time press the Delete soft key to backspace Re enter the number 3 Press a Handsfree key to dial the number Activating Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone or if your called party does not answer Your IP Phone rings when the person you called becomes available Activating Ring Again Use the following procedure to activate Ring Again 1 Dial a number The called party does not answer or you receive a busy tone Operating your IP Phone 1210 Ring Again 2 Press the Ring Again soft key Lim or Enter the Ring Again Activate Flexible or Feature Code
48. ions Registrar See SIP registrar Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Terms you should know SIP Session Initiation Protocol This is the call control protocol used by your telephone SIP Proxy Server A device on the network that acts on behalf of your telephone translating and routing call control messages SIP Registrar A device on the network that manages user location information SIP Uri Analogous to a telephone number e g SIP rhood example net In fact a URI may contain what at least appears to be a telephone number e g sip 14085550100 172 16 0 222 Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys directly below the display area have four programmable layers These keys are also used to configure parameters in the Telephone Options menu Speakerphone Mode The speaker and microphone in the base are in use instead of the equivalent components in the hand
49. mation display Lower display area C context sensitive soft key labels IP Phone 1210 controls This section describes the controls on the IP Phone 1210 Depending on your geographic region the IP Phone 1210 includes key caps with English text labels In this document text in parentheses indicates the labels that appear on the key caps for example Services Fwd Context sensitive soft keys are below the LCD The soft key label is dynamic and p depends on the active feature The label length is a maximum of six characters Using your IP Phone 1210 gt Fwd More Volume Mute A triangle before a soft key label indicates the feature is active Press the More key to access the next layer of context sensitive soft keys self labeled Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and Handsfree features Press the upper button to increase the volume and press the lower button to decrease the volume Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Note If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key again to restore the
50. nal on page 35 e Connecting the LAN Ethernet cable on page 36 e Connecting the PC Ethernet cable on page 36 e Wall mounting the IP Phone optional on page 37 Installing your IP Phone 1210 Attaching the foot stand optional Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone If you insert the foot stand into the upper slots your IP Phone sits at a 25 degree angle If you insert the foot stand into the lower slots your IP Phone sits at a 55 degree angle If you install your IP Phone on a wall do not attach the foot stand 1 Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Phone In position 1 the IP Phone sits at a 25 degree angle In position 2 the IP Phone sits at a 55 degree angle Figure 3 on page 33 shows the slots on the back of the IP Phone 2 Press the foot stand into the slots until it snaps into place Connecting the handset Use the following procedure to connect the handset to the IP Phone 1 Plug the end of the handset cord with the short straight section into the handset 2 Plug the other end of the handset cord with the long straight section into the handset jack marked with the symbol on the back of the IP Phone 3 Optional Thread the cord through the channel in the foot stand if installed so that it exits on the side of the foot stand Figure 3 on page 33 show
51. ne or to the attendant Recording a Calling Party Caller Number During a call use the Calling Party Number feature to record the calling party number or to charge the call to an account number CParty 1 Press the CParty soft key R The caller is placed on hold 2 Diala charge account number or the caller number Note For information about using the Charge soft key see Charging a local or long distance call to an account before you dial on page 104 CParty 3 Press the Call Party soft key to return to nn the call Operating your IP Phone 1210 Displaying call details During an active call use the Display feature to display the caller s number and name if available without interfering with the call Display 1 Press the Display key acai The call waiting information appears If you use another feature you can use the Display key to access information associated with those feature keys Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call e Using Call Forward on page 86 e Using Internal Call Forward on page 87 e Using Remote Call Forward on page 89 Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line DN A call already on your IP Phone cannot be forwarded Activating Call Forward Use the following pr
52. ng your IP Phone 1210 Headset Goodbye ASA Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Headset key lights to indicate that the headset is in use Press the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator LED at the top center of the phone flashes The indicator also flashes to indicate an incoming call Each alert has a unique flash cadence Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook Press the Conference Key to initiate conference Using your IP Phone 1210 Services Press the Services key and use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Using your IP Phone 1210 Ring type Call Timer Services On hook default path continued Change Feature Key Label Live Dialpad Caller ID display order Normal mode indication e Password Admin Station Control Password Note The Password Admin menu is not available on all IP Phone 1210 sets Consult your system administrator e Display Network Diagnostics U
53. nted changes This tool is for administrator use only Using Virtual Office Use the Virtual Office feature to transfer calls and office IP Phone settings to aremote IP Phone You can use the remote IP Phone as if it were your office Phone when you are out of the office You can use another IP Phone the remote phone to log on to your Office IP Phone After you log on you can access the DNs and autodial numbers and you have the same key layout and voice mail features that are configured on your home or office IP Phone Use the following procedure to use Virtual Office you need your DN and a preconfigured SCPW You must activate Virtual Office on your Office phone before you can connect to it from a remote phone See Logging in to Virtual Office on page 63 Customizing your IP Phone 1210 advanced features Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Phone The IP Phone used as a remote phone to connect to your IP Phone 1210 need not necessarily be an IP Phone 1210 Table 8 on page 62 shows the IP Phones on which you can use Virtual Office to connect to your IP Phone 1210 Table 8 Virtual Office connection availability IP Phone Can log on to IP Phone 1210 IP Phone 1110 Yes with extra key restrictions IP Phone 1120E Yes with extra key restrictions IP Phone 1140E Yes with extra key restrictions IP Phone
54. nts Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements Regulatory and safety information Table 4 Safety standards Part 2 of 2 Jurisdiction Standard Description European EN 60950 1 A11 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Mexico NOM approvals Other US Canada e FCC Part 68 Hearing Aid Compatibility HAC e IC CS 03 HAC This equipment complies with the CE Marking requirements C Australia AS ACIF 004 New Zealand PTC 220 EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC10 and Reduction of Hazardous Substances RoHS 6 of 6 as part of European Union Environmental Directive This device has American Disabilities Act ADA compliant dialpad Regulatory and safety information DenAn regulatory notice for Japan e AN MERIC AACEH AUFOTETT EEE FEGR7 FIL BRAK ACTAPSEEO Bald WFRRIABEN CHEF MAT REISE ECR ACIESL AT aa HERI O BP mE EAD CM PUTER RB KKRORALROECEMHVET BSN CHET HERO BRAK EHO asl TIS ALLTEL
55. ocedure to activate Call forward or change the call follow number Fwd 1 Press the Fwd soft key esis or or Lift the handset and enter the Call oa a Forward All Calls Activate FFC T Operating your IP Phone 1210 2 Dial the DN to which you want to forward your Calls Fwd 3 Press the Fwd soft key Deactivating Call Forward Use the following procedure to deactivate Call Forward Fwd 1 Press the Fwd soft key anin or Lift the handset and enter the Call or cts Forward All Calls Deactivate FFC Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number Fwd 1 Press the Fwd soft key twice Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs Calls that originate outside your IP Phone system External Calls ring at your IP Phone You cannot forward the currently active call Operating your IP Phone 1210 Forwarding internal calls only Use the following procedure to forward internal calls only IntForward 1 Press the IntForward key or Lift the handset and enter the Internal C a p Call Forward Activate FFC 2 Dial the DN to which you want to forward your internal calls IntForward 3 Press the IntForward key Deactivating I nternal Call Forward Use the following procedure to deactivate Internal Call Forward IntForward 1 Press the IntForward key or Lift the hands
56. of your IP Phone marked with the amp symbol Thread the cable through the channel in the foot stand Connect the other end of the cable to the LAN port on your computer Installing your IP Phone 1210 Wall mounting the IP Phone optional You can install your IP Phone on a wall Wall mount the IP Phone using the two keyholes on the back of the IP Phone You do not need the foot stand for wall mounted applications 1 2 3 Remove the foot stand Ensure all cables are properly routed and the IP Phone is functioning Make small marks on the wall where you want to align each keyhole slot Insert the screws not provided so that they protrude slightly from the wall Align the keyholes on the back of the IP Phone with the screws in the wall Slide the IP Phone onto the screws to secure the IP Phone in position Note Call features and Flexible Feature Codes FFC must be assigned to your IP Phone and supported by system software Contact your system administrator to configure these features and codes on your IP Phone Customizing your IP Phone 1210 basic features Customizing your IP Phone 1210 basic features This section explains how you can customize the features on your IP Phone 1210 to meet your requirements Your IP Phone 1210 has both server based telephone features and local telephone based tools Server based telephone features are accessed through the Telephone Options menu item on the Ser
57. our IP Phone 1210 Charge ary or Conf 2 Press the Charge soft key or Dial the Call Detail Recording FFC 3 Dial the charge account number 4 Dial the number of the person you want to add to the conference 5 Press the Conference soft key Operating your IP Phone 1210 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call PrvRis 1 Press the PvRis soft key during a call People can join the call by pressing the shared number DN key on their IP Phone Multiple Appearance DN feature Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1210 To learn more about the available features and services contact your system administrator Depending on which features are available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications see the Nortel IP Phone External Server Applications User Guide NN43100 100 Troubleshooting your IP Phone 1210 Troubleshooting your IP Phone 1210 This section provides basic information about troubleshooting your IP Phone 1210 if Virtual Office causes a problem For additional help see How to get help on page 21 Virtual Office Table 10 lists error messages and
58. r IP Phone 1210 advanced features Managing your Station Control Password You can assign a Station Control Password SCPW to e lock your IP Phone and prevent the misuse of your IP Phone e use password protected features Your system administrator defines your initial SCPW Contact your system administrator for detailed information Assigning an SCPW Use the following procedure to assign an SCPW 1 Press the Services key Services 2 Press the Up Down keys to scroll up or down and then select Password Admin 3 Press the Enter key 4 Press the Up Down keys to scroll up or down and then select New Password 5 Press the Enter key Customizing your IP Phone 1210 advanced features 6 Enter your new password using the dialpad To enter special characters press the Up key For information about entering text see Using the telephone dialpad on page 67 Select 7 Press the Select soft key to accept the new password Note If you are locked out of your IP Phone or if you forget your SCPW contact your system administrator Configuring an Electronic Lock on your IP Phone Use the Electronic Lock feature to prevent others from making calls from your IP Phone Your SCPW controls the Electronic Lock feature To change your Station Control Password see Managing your Station Control Password on page 53 Locking your IP Phone 1210 Use the following procedure to lock your
59. rging a forced call Use the Call Charge feature to charge a call to a specific account The Forced Charge feature charges long distance calls from an IP Phone that is restricted to local calls Operating your IP Phone 1210 Charging a local or long distance call to an account before you ia Use the following procedure to charge a local or long distance call to an account before you dial C 1 Lift the handset Charge 2 Press the Charge soft key or Dial the Call Detail Recording FFC Ep 3 Dial the charge account number 4 When you hear the dial tone dial the number Charging a transferred call to an account Use the following procedure to charge a transferred call to an account Trans 1 Press the Transfer soft key pe The call is placed on hold Operating your IP Phone 1210 ft key Charge 2 Press the Charge soft key or Dial the Call Detail Recording FFC 4 After you hear the dial tone dial the number to which you are transferring the call or E 3 Dial the charge account number Trans 5 Press the Transfer soft key when you a hear the IP Phone ring You can talk privately to the person at the transfer number before you press the Transfer soft key Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call Conf 1 Press the Conf soft key The call is placed on hold Operating y
60. s and features through the Local Tools menu The Local Tools menu provides the following menu options 1 Preferences on page 59 2 Local Diagnostics on page 60 3 Network Configuration on page 61 4 Lock Menu on page 61 Customizing your IP Phone 1210 advanced features If a menu command has a number in front of it you can select the command by pressing the associated key on the dialpad For example in the Local Tools menu access Local Diagnostics by pressing the 2 key on the dialpad The function of some keys on the IP Phone differs based on the situation Table 5 describes the function of each key for navigating and using menus Table 5 Navigation key functions in menus Key Function Down arrow keys Select the next menu item Up arrow keys Select the previous menu item Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits onthe Select the associated menu item dialpad Stop soft key Close the menu Cancel soft key Close the menu Select soft key Select the current menu item Table 6 on page 57 describes the key functions in dialog boxes Table 6 Navigation key functions in dialog boxes Part 1 of 2 Key Function Down arrow keys Scroll down in the window Up arrow keys Scroll up in the window Right arrow key Go to the next Edit item
61. s the connections on the back of the IP Phone Connecting the headset optional If you have a headset you can connect the headset to the IP Phone For information on how to use your headset with your IP Phone see the P Phone 1200 Series User Guide NN40010 302 Installing your IP Phone 1210 1 Plug the headset cord into the headset jack on the back of the IP Phone marked with the 3 symbol Figure 3 on page 33 shows the connections on the back of the IP Phone 2 Thread the cord through the channel in the side of the foot stand 3 Setup the headset according to the headset instructions Connecting the power optional Your IP Phone supports AC power and Power over Ethernet PoE For AC power use only the Nortel approved Global Power Supply N0146475 and the country specific IEC cable that you can order separately To use PoE your connected LAN must support PoE CAUTION Use your IP Phone 1210 with the approved Nortel AC Adapter model N0089601 Note Your IP Phone 1210 supports AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not require an AC adapter 1 Connect the DC barrel connector to the power jack on the back of the IP Phone 2 Thread the cable through the channel in the foot stand to secure the cable 3 Plug
62. set or headset Special dial tone The three consecutive tones followed by dial tone that you hear when accessing IP Phone features Terms you should know Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your IP Phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform the user of important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer a call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on VoIP Voice over Internet Protocol This is a telephone technology where voice and control signals are transmitted over an IP or Internet Protocol packet switched network This makes more efficient use of network resources and allows more sophisticated features
63. sfree to hand set mode 71 Switching from handsfree to head set 72 System or Switch 118 T Telephone Options 28 Terminating a handsfree call 70 Transferring a call 80 U User Interface 118 Using a headset 71 Using Attendant Recall 82 Using Call Forward 86 Using Call Hold 78 Using Call Join 92 Using Call Park 83 Using Call Waiting 79 Using Conferee Selectable Display 93 Using Group Call 95 Using Handsfree dialing 70 Using Internal Call Forward 87 Using Last Number Redial 75 Using Make Set Busy 97 Using Off hook dialing 68 Using On hook dialing 69 Using Predial 72 Using Remote Call Forward 89 Using Speed Call 75 Using System Speed Call 77 Using the soft keys 67 Using the telephone dialpad 67 Using Timed Reminder Recall 81 Using Virtual Office 61 Using Virtual Office on your Office IP Phone 65 Using Virtual Office on your Re mote IP Phone 64 V Viewing IP Phone information 45 Volume control bar 25 Nortel Communication Server 1000 IP Phone 1210 User Guide Copyright 2007 2010 Nortel Networks and Nortel Partner All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice
64. sing Timed Reminder Recall on page 81 e Using Attendant Recall on page 82 e Using Call Park on page 83 e Recording a Calling Party Caller Number on page 85 e Displaying call details on page 86 Using Call Hold Use the Hold feature to retain your current call and answer another call Place the original call on hold and then answer the second call Placing a call on hold Use the following procedure to place a call on hold 1 Press the Hold key Hold The LCD indicator flashes besides the line on hold Note Enabling Automatic Hold automatically places the active call on hold when you answer the second call Operating your IP Phone 1210 Retrieving a call on hold Use the following procedure to retrieve a call on hold 1 Press the Hold key to place an active call on hold Press the Hold key again or Hold the press the Handsfree key to return to or the caller on hold Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call Call Waiting also places the current call on hold while you answer the new call Answering an call during another call Use the following procedure to answer a call during another call 1 Upon receiving a call press the Hold key to place the current call on hold Hold R Note Enabling Automatic Hold automatically puts the active call on hold when you answer the second call CallWait 2
65. st be assigned to your telephone and supported by system software Contact your system administrator to configure these features and codes on your telephone Using your IP Phone 1210 Note Use table Flexible Feature Codes on page 111 to record the FFCs that your system administrator assigns to your phone Installing your IP Phone 1210 Installing your IP Phone 1210 This section details the steps and precautionary measures to perform during IP Phone installation The standard IP Phone 1210 package includes the following accessories foot stand handset handset cord 2 1 m 7 ft CAT5 Ethernet cable number plate and lens CAUTION Ensure that the protective rubber cap on the Accessory Expansion Module AEM port is in place when the port is not in use An improper connector can damage the IP Phone Consult your system administrator for additional details Figure 3 on page 33 displays the connections on an IP Phone 1210 Installing your IP Phone 1210 Figure 3 Connections on the IP Phone 1210 NORTEL o LAN Ethernet Handset jack Position 1 slots Headset jack Position 2 slots AC Power PC Ethernet LAN LED Perform the following steps to connect the components of the phone and to install the phone e Attaching the foot stand optional on page 34 e Connecting the handset on page 34 e Connecting the headset optional on page 34 e Connecting the power optio
66. t ring type or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1210 basic features Enabling or disabling Call Timer The call timer measures the call duration Use the following procedure to enable or disable Call Timer Services Select Cancel Lema ims Press the Services key select Telephone Options and then select Call Timer Press the Up Down keys to enable or disable the Call Timer Press the Select soft key to save the configuration and return to the Telephone Options menu or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1210 basic features Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone Use the following procedure to enable OnHook Default Path 1 Press the Services key select Telephone Options and then select On Hook default path Services 2 Press the Up Down keys to select one of the following Handsfree Enabled Headset Enabled 3 Press the Select soft key to save the default path and return to the Telephone Options menu ies ais or Press the Cancel soft key to cancel the modifications Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressin
67. te IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the phone goes off hook dial tone is available for emergency calls only All other calls are restricted Operating your IP Phone 1210 Operating your IP Phone 1210 This section describes how to operate your IP Phone 1210 It describes the operations like Entering and editing text on page 67 and Making a call on page 68 Entering and editing text You can enter and edit text on your IP Phone 1210 using the following methods e Using the telephone dialpad on page 67 e Using the soft keys on page 67 Using the telephone dialpad You can use the dialpad to enter text For example to enter the letter A press the 2 key once To enter the letter C press the 2 key three times Note No letters are associated with the 1 or the 0 keys Using the soft keys You can use soft keys to edit text Table 9 on page 67 describes the soft key editing functions on the IP Phone 1210 Table 9 Editing soft key description Part 1 of 2 Soft key Description Cancel Cancel Action Choose Select a symbol Clear Clear the input field
68. te logon your Virtual Office session expires after a fixed period of time which your system administrator determines Note Consult your system administrator to verify if the Virtual Office feature is available for your use Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone Home To disconnect your office IP Phone from the remote IP Phone a Press the Home soft key b Enter your User ID and password this logs on the Office IP Phone to your office network or or Virtual Press the Virtual soft key to log on to _ another IP Phone and your IP Phone becomes a Remote IP Phone Logging out of Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When Customizing your IP Phone 1210 advanced features automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Pess Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Phone logs out of Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remo
69. then select Language Press the Up Down keys to scroll up or down and then select the desired language for example German Deutsche Note You cannot install some languages on your IP Phone Contact your system administrator for additional information about available languages Customizing your IP Phone 1210 basic features 3 Press the Select soft key to save the Select Cancel desired language and return to the eatin or en Telephone Options menu or Press the Cancel soft key to cancel the modifications Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks Use the following procedure to select a date and time format 1 Press the Services key select Telephone Options and then select Services Date Time 2 Press the Up Down keys to scroll up or down and then select the desired format Sample formats appear on the upper right side of the display area Press the Select soft key to save the Select Cancel format and return to the io or en Telephone Options menu or Press the Cancel soft key to cancel the modifications Customizing your IP Phone 1210 basic features Accessing display diagnostics The Display diagnostics command tests the IP Phone display screen and indicator lights Use the following procedure to use Display diagnostics 1 Press the Services key select Telephone Options and then sele
70. tic Post selection The called party is either busy on the IP Phone or away from their desk To page the called party you need not redial the number of the called party RadPag 1 Goodbye or Press the RadPag soft key You hear a special dial tone Dial the Radio Paging Access FFC You hear the ringback tone The paged party can use any IP Phone to enter a Radio Paging Answer FFC and their own DN number If your call remains unanswered for a preset time period during which you hear a 15 second high pitched tone followed by silence press the Goodbye key or replace the handset Operating your IP Phone 1210 Answering a Radio Page If you carry a Radio Pager a page indicates that a caller tried to reach you by dialing your DN If the Radio Page system is configured to function in Meet me mode you can answer the page call from any IP Phone 1 Lift the handset 2 Dial the Radio Page Answer FFC You hear the paging tone 3 Dial your own DN to connect to the paging caller If the caller disconnects you hear a steadily lit high pitched number unavailable tone Miscellaneous Call Features Some call features are available only if your system administrator configures them Contact your system administrator to determine if the following call features are available e Charging a call or charging a forced call on page 103 e Using Privacy Release on page 107 Charging a call or cha
71. tilities Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured Using your IP Phone 1210 Press the Services key twice to access the Local Tools menu and then use the Services navigation keys to access the following items e Preferences e Local Diagnostics e Network Configuration e Lock Menu Note 1 Access to these local options can be password protected If you press the Services key twice and a password prompt appears contact your system administrator Note 2 Press the Cancel context sensitive soft key to exit from any menu or menu item License Notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the IP Phones see Nortel Communication Server 1000 IP Phones Fundamentals NN43001 368 Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFCs mu
72. tomatic Wake Up call Use the following procedure to enter Automatic Wake Up call Ca 1 Lift the handset 2 Dial the Automatic Wake Up Request FFC 3 Dial the Automatic Wake Up time in a 24 hour time format hhmm You hear a tone to confirm your entered time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 Operating your IP Phone 1210 4 Press the Goodbye key Goodbye Cancelling Automatic Wake Up call Use the following procedure to cancel Automatic Wake Up call C a 1 Lift the handset 2 Dial the Automatic Wake Up Quit FFC 3 Press the Goodbye key Goodbye Verifying Automatic Wake Up call Use the following procedure to verify Automatic Wake Up call C a 1 Lift the handset 2 Dial the Automatic Wake Up Verify FFC Operating your IP Phone 1210 3 Dial the Automatic Wake Up time ina 24 hour time format hhmm You hear a confirmation tone if your query matches the preset time To enter the time in a 24 hour time format enter the hours followed by the minutes For example to configure the time to 7 30 a m enter 0730 to configure it to 9 45 p m enter 2145 4 Press the Goodbye key Goodbye Paging features The IP Phone 1210 supports the following paging voice call features e Using Call Page Connect to make an
73. u can determine by turning the equipment off and on you are encouraged to try to correct the interference by performing one or more of the following measures e Reorient or relocate the receiving antenna e Increase the distance between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case you must take adequate measures e Operation is subject to the following two conditions 1 this device cannot cause interference and 2 this device must accept interference including interference that can cause undesired operation of the device Regulatory and safety information TORTH PRUE RE BERS ASMA VCCI OBRES CSA BIRT RTT TOR T RERS CERT SC LERMLELTORTS CORBAS VAPT LEV ay AREL TRAE AS BSS 5 FRc POLS ET TRHA cio T ELARRE LT FER Jurisdiction Standard Description United States UL 60950 1 ITE equipment Safety Part 1 General requirements Canada CSA 60950 1 03 ITE equipment Safety Part 1 General requirements European EN 60950 1 ITE equipment Safety Part 1 Community A11 General req
74. uirements Australia New AS NZS Safety of Information Technology Zealand 60950 1 2003 Equipment Other Safety Approvals IEC 60950 1 ITE equipment Safety Part 1 General requirements Table 1 on page 13 shows the EMC compliance for various jurisdictions Table 1 EMC compliance for various jurisdictions Part 1 of 2 Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions FCC Rules Part 15 for Radio Frequency Devices Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New CISPR 22 Class B Emissions Information Zealand technology equipment Radio disturbance Regulatory and safety information Table 1 EMC compliance for various jurisdictions Part 2 of 2 Jurisdiction European Community SIE ELK EN 55022 EN 55024 EN 61000 3 2 EN 61000 3 3 VCCI MIC KN22 MIC KN24 Description Class B Emissions Information technology equipment Radio disturbance Information technology equipment Immunity characteristics Limits and methods of measurement Limits for harmonic current emissions equipment input current lt 16 A per phase Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Regulations for voluntary control measures Regulatory and safety information Table on page 15 shows the Safety compliance for vario
75. ur phone press the Services key select Telephone Options and then select Language 2 Local Diagnostics The 2 Local Diagnostics submenu offers the following choices IP Set and DHCP Information View reports about IP Phone 1210 and DHCP operation Network Diagnostic Tools Diagnose network problems using ping and trace route tools Ethernet Statistics tool View reports about Ethernet operation IP Network Statistics View reports about network operation License Information View licenses information Customizing your IP Phone 1210 advanced features e Certificate Information View certificate information CAUTION Local Diagnostics Network Configuration and Lock Menu tools are for the system administrator use only Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu You can gather information and run tests without exiting and re entering the Local Tools menu For example you can check the Ethernet Statistics and then press Return to enter the Network Diagnostics Tools to ping an IP address 3 Network Configuration The Network Configuration tool displays information that was configured when you installed the IP Phone This tool is for administrator use only 4 Lock Menu Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwa
76. us jurisdictions Table 2 Safety compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Zealand 60950 1 2003 Canada CSA 60950 1 03 Safety of Information Technology Equipment European EN 60950 1 ITE equipment Safety Part 1 Community General requirements Australia New AS NZS Safety of Information Technology Equipment Other Safety Approvals IEC 60950 1 General requirements Other ITE equipment Safety Part 1 US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements C Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC You can obtain a copy of the Declaration from www nortel com corporate community environment life_cycle declarations html or Nortel Networks GmbH Regulatory and safety information address Ingolstaedter Strasse 14 18 80807 Munich Germany Table 3 lists EMC compliance for various jurisdictions Table 3 EMC compliance Jurisdiction Standard Description United States FCC CFR 47 Class A Emissions FCC Rules for Part 15 Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class A Emissions Interference
77. vices menu Press the Services key once to access the Services menu which has the following menu items e Telephone Options You can use the Telephone Options menu to configure telephone preferences For more information see Telephone Options on page 38 e Password Admin You can use the Password Admin menu to assign or modify the Station Control Password For more information see Managing your Station Control Password on page 53 e Virtual Office Login The Virtual Office Login menu is available on the IP Phone 1210 You must configure the Class of Service for Virtual Office Note The Password Admin Virtual Office Login and Test Local Mode menus are not available on all IP Phone 1210 phones Consult your system administrator Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1210 e Adjusting volume on page 40 e Adjusting the display screen contrast on page 41 e Selecting a language on page 42 e Selecting date and time format on page 43 Customizing your IP Phone 1210 basic features e Accessing display diagnostics on page 44 e Selecting a local dialpad tone on page 44 e Viewing IP Phone information on page 45 e Performing diagnostics on page 46 e Selecting a ring type on page 47 e Enabling or disabling Call Timer on page 48 e Enabling OnHook Default Path on page 49

Avaya Communication Server 1000 - IP Phone 1210 User Guide

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