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Avaya 1150E User Guide

1. More Access additional context sensitive soft keys Connecting the components Connecting the components Figure 4 on page 30 shows connections on the IP Phone 1150E Figure 4 IP Phone 1150E connections Accessory Expansion Module port Supervisor PC Ethernet port a headset port mf p S e fa LAN Ethernet port AA TT f i ag a AC adapter jack Agent headset port WARNING Ensure that the protective rubber cap on the IP Phone 1150E Accessory Expansion Module port is in place when the port is not in use Connecting anything other than the proper Accessory Expansion Module connector to this port can cause damage to the phone CAUTION Damage to Equipment Do not plug your IP Phone 1150E into a regular telephone jack This results in severe damage to the IP Phone Consult your system administrator to ensure that you plug your telephone into a 10 100BaseT Ethernet jack Your IP Phone 1150E is designed for use in an indoor environment only Connecting the components of the phone Your IP Phone 1150E is shipped with the base locked in position To avoid damaging your phone press the wall mount lever located under the base to release the stand and pull it away from the phone 1 Remove the stand cover Pull upward on the center catch as indicated in Figure 5 Removing the stand on page 32 and remove the stand cover The c
2. 23 Entering and editing text 0 22 eee cece eens 26 Entering text using the USB keyboard ngang aka TTF wg 26 Entering text using the telephone dialpad pea eke pee AT Editing text using the context sensitive soft keys 27 Connecting the components 200200eeeees 30 Before you begi ccrdiakwot dc aeiadaviseeusadadioradus 31 Connecting the components of the phone were ma Virtual Private Network 200s ee eee eee ees 36 Betore YOU Degi aaa x ncuwtigenne a TERET TERET PEPE 3b Connecting your IP PRONG 2 c445s 5 066445404554 885 37 QoS configuration recommendations TETOR ae 39 Installing and configuring VPN habe Ra AS chat a 40 Configuring Telephone Options 56 Using the Telephone Options menu 57 Adjusting NG volume 2 2 KAGABE DAGSA GA DUHGHLAGAG 58 Adjusting the display screen contrast paasa OO Selecting a language ei eee SA BO Selecting date and time format 61 Accessing display diagnostics wag 62 Choosing a local dialpad tone ewe ed fo Sere saa 62 Viewing phone information aaa aaa 63 a PA 63 Selecting a headset type 0 AA 64 Contigaring call log Options 1 c4cceec ncaa ediwraaes 65 Choosing a ring type pire eee ie ee ee ih oe oe ene AU Enabling or disabling Call Timer 71 Sett
3. PC Ethernet port Agent headset port Supervisor headset port USB port to support standard USB keyboard mouse or powered hub Note Powered downstream 1 1 compliant USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards compliancy About the Nortel IP Phone 1150E automatic network configuration e Hearing Aid Compatibility HAC as per FCC Part 68 e wireless device support Agent port only through Bluetooth BBluetooth 1 2 compliant Audio Gateway Headset Profile language support English French Swedish Danish Norwegian German Dutch Portuguese Czech Finnish Hungarian Italian Polish Spanish Russian Latvian Turkish and Katakana Figure 2 IP Phone 1150E Self labeled line programmable feature keys Message Data mi AMEE waiting indicator waiting indicator a o Multi field LCD _ 7 display screen Set busy activated Send Enter ki E Context sensitive soft keys STE i Message Inbox key Co E g py Ss Gs 3 Outbox Shift key Services key suman B wa E o Directory k oe Cm ry key Quit Stop key Navigation keys Supervisor S55 _ Goodbye key Talk Listen key Feature key Mute key Emergency key Speaker Si Activity key Y BA Supervisor key Hold key Expand key Volume control About the Nortel IP Phone 1150E Telephone controls This section describes the controls on your IP Phone
4. Table 6 Navigation key functions in Edit mode Part 1 of 2 Key Function Down arrow keys Open the list Move the highlight down the list Up arrow keys Move the highlight up list Configuring Local Menu options Table 6 Navigation key functions in Edit mode Part 2 of 2 Key Function Right arrow key Select the current list item Move the cursor to the right Left arrow key Delete a character in the edit field Enter key Select the highlighted item in the Exit edit mode box Enter characters Insert characters or digits at the current cursor or digits on the position dialpad If you are using a USB mouse right click on the Telephony screen to open the Local Tools menu and click on an item to select it Using the 1 Preferences submenu The Local Tools menu 1 Preferences submenu offers the following choices e Changing 1 Display Settings on page 82 e Changing 2 Language on page 84 e Configuring 3 Headsets on page 84 e Configuring 4 Bluetooth on page 91 Changing 1 Display Settings The Display Settings menu provides access to two tools Contrast and Sleep Use the Contrast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive Note Changes you make to contrast in this menu are lost if the phone is reset To avoid losing your changes Nortel recommends that yo
5. Troubleshooting MG 1000B 4 aa 188 Regulatory and safety information 189 DenAn regulatory notice for Japan 192 CGE KAKA gaan Ad ORE SERA OS ROR An OS PRAALHEDALAKL 192 Terms you should know 0 20eeeee eee eens 193 About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E The Nortel IP Phone 1150E provides easy access to a wide range of business features Your network administrator assigns features to your feature keys and provides you with passwords and other codes as required The CS 1000 system automatically controls incoming call routing to answering positions and can provide music or recorded announcements to waiting callers The IP Phone 1150E can be configured for either an Agent or Supervisor It is shipped in the Agent configuration but can be modified to support the Supervisor configuration Depending on your role you will have been provided with one of the two configurations In this document Call Center phone and Automatic Call Distribution phone ACD are interchangeable terms for the IP Phone 1150E Figure 1 Self labeled line programmable feature keys and context sensitive soft keys Self labeled line programmable feature keys Context sensitive soft key labels About the Nortel IP Phone 1 150E Basic features The IP Phone 1150E supports the following features six self labeled line programmable with labels and indic
6. Use the Return key in this way to quickly gather information and run tests without exiting and reentering the Local Tools menu For example you can check the Ethernet Statistics then press Return and enter the 41 IP Set 4DHCP Information on page 103 2 Network Diagnostic Tools on page 103 3 Ethernet Statistics on page 103 4 IP Network Statistics on page 104 5 USB Devices on page 104 6 Advanced Diag Tools on page 104 7 DHCP Information on page 104 8 License Information on page 104 9 VPN Information on page 105 10 Certificate Information on page 105 Network Diagnostics Tools to ping an IP address 1 IP Set amp DHCP Information A system administrator can use the Network Configuration menu to view reports about IP set and DHCP operation 2 Network Diagnostic Tools A system administrator can use the Network Diagnostic Tools menu which contains tools to diagnose network problems 3 Ethernet Statistics A system administrator can use the Ethernet Statistics menu to view reports about Ethernet operation Configuring Local Menu options 4 IP Network Statistics A system administrator can use the IP Networks Statistics menu to view reports about network operation 5 USB Devices The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone Your IP Phone 1150E automatically detects
7. aa Additional Call Features H 3 Dial the number of the party you want to page You receive ringback ring tone Note 1 The person you paged uses any phone to enter a Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 lf your call goes unanswered for a preset time period you receive a continuous high pitched tone then silence Press the Goodbye Key To use Automatic Post selection Note Use this feature when the called party is either busy on the phone or away from the desk To page the called party there is no need to redial the number of the called party RadioPage 1 Press the Radio Page Key You receive special dial tone 2 Dial the Radio Paging Access FFC You receive ringback ring tone Note 1 The person you have paged can proceed to any phone enter their Radio Paging Answer code plus their own DN This action connects you and the person paged Note 2 You receive a fifteen second high pitched tone then silence if the party paged does not answer the call within a preset time period When you receive this signal press the Goodbye Key Additional Call Features To use the Special Radio Paging features If you carry a Radio Pager you will receive a paging indication when another Meridian 1 phone user access the Radio Paging system and dials your DN If the Radio Paging system is set up to function in Meet me mode you can use the fol
8. simplified e Chinese traditional e Czech e Danish e Dutch e English e Finnish e French e German e Greek e Hebrew Virtual Private Network Hungarian Italian Japanese Katakana Japanese Kanji Korean Latvian Norwegian Polish Portuguese Russian Spanish Swedish Turkish Click Next The Equipment Setup and VPN window appears as shown in Figure 11 on page 43 Virtual Private Network Figure 11 Equipment Setup and VPN window Nortel Phone VPN Configuration Wizard E3 Steps Equipment Setup and VPN i Verify that your modem phone and computer are 1 Welcome amp language selection pi Baal 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phone 6 Configure phone 7 Confirmation 8 finish If you haOKve a VPN connection it must be disconnected before proceeding with the wizard 4 Back Next gt 6 Verify that the modem IP Phone and PC are connected properly 7 Disconnect any VPN connection currently running on your PC See Figure 4 IP Phone 1150E connections on page 30 to confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Phone are connected correctly Note Connect the IP Phone LAN Ethernet port marked with the symbol on the back of the phone to your network equipment only Connect only 1 PC if applicable to the PC Ethernet port marked with the amp symbol on the back of the phone Note Optio
9. Your network administrator assigns features to your programmable feature keys Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you To access a feature you press a Feature Key or enter a Flexible Feature Code FFC Your network administrator supplies you with the Flexible Feature Codes for your system Note To use a feature described in this section your system software must support the feature and the feature must be assigned to your phone Check with your network administrator for more details Make a call This section describes features that you can use when you make a call There are several ways to make a call from your Nortel IP Phone 1150E Tomake a call from your phone use the features described in this chapter To make a call 2637 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features aaa i 2 Dial the number oo Note If you are on a call on your Individual Line DN and your phone is not in Not Ready or Make Busy state your call is automatically placed on hold when an ACD call rings your phone enabling you to answer the ACD In Calls line However if you are on an ACD call and a call comes in on your Individual Line DN you cannot put your ACD call on hold to answer the call on your Individual Line DN Using Predial The Predial feature allows you to enter and preview a number of up to 31 digi
10. movements Use Up and Down keys to scroll up and down in lists and the Left and Right keys to position the cursor You can also use the Left and Right keys to select editable fields that appear on the phone Press the Right key to select the field below the current position or press the Left key to select the field above the current position f Use the Send Enter key at the center of the Navigation key cluster to confirm menu selections Note In most menus you can use the Send Enter key instead of the Select soft key Ca Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Lea Use the Expand key to access external server applications About the Nortel IP Phone 1150E Feature key reserved for future use Activity key reserved for future use Use the Goodbye key to terminate an active call Press the Emergency key to join the supervisor into a call that you judge to be an emergency situation Your Mute key functionality is enabled or disabled by your system administrator Contact your system administrator to determine if your Mute key is enabled If your Mute key is enabled press the Mute key to listen to the receiving party without transmitting your voice Press the Mute key again to return to two way conversation Note 1 If your Mute key is not enabled pressing the Mute key places the call on hold Press the Mute key
11. or contact the vendor Configuring Local Menu options gt 4 Search devices Co a Ensure that your headset is in Pairing or Search Mode b Press the Right navigation key twice and highlight the Search button displayed next to the Search Devices item c Press the Enter key The message Searching appears It can take up to two minutes for the search to complete If the search is successful the message Search Completed Found Device s appears and a list of devices that support Bluetooth wireless technology appears in the Found list d Choose one of the following Ifthe search is successful proceed to step 5 Ifthe search is not successful the message Search completed No device found appears If this happens or if the headset times out and exits search pairing mode power off the headset and repeat steps 3 and 4 If pairing is still unsuccessful pair the phone to another wireless headset or contact the headset vendor Configuring Local Menu options Stor j Ee t EE When the name of your headset appears in the Found box press the Stop soft key or wait for the search to finish When the search is complete the message Search Completed Found Device s appears Choose one of the following If the name of your headset appears in the Found box proceed to step 7 If your headset is not displayed in the Found box select your
12. or monitor the status of each Agent position Each Agent Key is linked to a particular agent position and can be used along with the Call Agent or Observe Agent Keys The following table shows the meaning of LCD indicator associated with an Agent Key Table 8 LCD status indicators Indicator Agent Status Off No agent logged in at this position On Busy on an ACD call Slow Flashing Waiting for an ACD call Fast Flashing Busy on a non ACD call Call Center Supervisor Features Answer Agent When your phone rings and the Answer Agent indicator flashes Loe 1 Press the Answer Agent Key Your position goes into Not Ready state and you are connected to the agent To disconnect an agent call 1 Press the Goodbye Key Answer Emergency When your phone buzzes and the Answer Emergency indicator flashes 1 Press the Hold Key if you intend to return to the call in progress 2 Press the Answer Emergency Key Your position goes into Not Ready state and the Answer Emergency indicator lights continuously You are connected to the call To disconnect from the emergency call Ls 1 Press the Goodbye Key Call Center Supervisor Features Call Agent To call an agent 1 Press Call Agent Key your position goes into the Not Ready state 2637 2 Press the Agent Key assigned to the agent or pt T Baa 3 Dial the agent s position ID aaa Note To talk to another agent
13. 4 scroll and highlight Area Code Setup Configuring Telephone Options 2 Press the Send Enter key x 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 4 Press the Send Enter key H 5 Use the dialpad to edit the number aaa aaa 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Choosing a ring type The Ring type option configures the phone ring tone To choose a ring type press the Services key select Telephone Options and select Ring type To select a ring type 1 Press the Up Down navigation keys to 4 scroll and highlight one of the ring types o Configuring Telephone Options Play 2 Press the Play soft key to sample the ring tone 3 Choose one of the following Select Press the Select soft key to save the ring type and return to the Telephone Options menu Stor Press the Stop soft key and use the Up Down navigation keys to select a different ring type Cancel Press the Cancel soft key to keep existing configurations Enabling or disabling Call Timer The call timer measures how long you are on each call To enable Call Timer press the Services key select Telephone Options and select Call Timer When Call Timer is enabled it is shown i
14. 5 Autodiscover Phone 6 Configure Phone gai 7 Confirmation and Finish tej kaaa tej Mute Mute Confirm the phone displays Listening Mode E r 11 Power on your IP Phone 12 After you hear the chimes tune and the text NORTEL appears on the IP Phone display screen quickly press the following keys in order Mute Mute Note Depending on the current software version on the IP Phone Listening Mode may not be detected If your phone does not enter Listening Mode follow the steps below 13 Verify that the IP Phone displays Listening Mode Note The IP Phone can take up to 60 seconds for Listening Mode to appear in the display area If the IP Phone displays Listening Mode click Yes and go to Step 15 on page 50 OR If the IP Phone does not display Listening Mode then your IP Phone requires a software upgrade in order to proceed Virtual Private Network Click No to proceed to a software upgrade Follow the next steps to perform a software upgrade on your phone The Prepare Phone for Configuration Try again window appears as shown in Figure 14 on page 46 Figure 14 Prepare Phone for Configuration Try again window Nortel Phone VPN onfiguration Wizard v 0 7 Steps Prepare Phone for Configuration 1 Welcome and Language selection In this step you will set the phone to Listening Mode Equipment Setup and VPN 2 3 Select Data Files and Transfer Protocol Power up the ph
15. IP Phone 1150E to display a message to indicate that a new incoming call was received The default configuration is On To configure new call indication press the Services key select Telephone Options and select Call Log Option Configuring Telephone Options To configure New Call Indication 1 Press the Up Down navigation keys to scroll and highlight the Log Mode option fi Press the Send Enter key g N 3 Press the Up Down navigation keys to scroll and highlight New Call Indication fi Press the Send Enter key g A 5 Press the Up Down navigation keys to 4 scroll and highlight one of the following New call indication off New call indication on 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Preferred Name Match You can configure your IP Phone 1150E to display the name of the caller as defined in your Personal Directory The default configuration is Off To configure Preferred Name Match press the Services key select Telephone Options and select Call Log Option Configuring Telephone Options To configure Preferred Name Match Press the Up Down navigation keys to scroll and highlight Preferred Name Match i i q Press the Send Enter key g a 3 Press the Up Down navigation keys to scroll and highlight one of the following
16. Line DN Key aaa 2 Dial the Station Control Password aaa ase Change FFC and your current password Dial your new password twice for verification Press the Goodbye key Set up a Conference call You can set up a Conference call for up to six people including yourself Contact your network administrator to determine the maximum number of people your system allows on a conference call To set up a conference call Cont 1 aaa 2 aaa aaa aaa Press the Conference Key while you are on a call The other party is on hold and you receive dial tone The screen displays Call on hold dial number Dial the number of the person you want to add to the conference Additional Call Features Conf 3 Press the Conference key a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset If the person you attempt to add to the conference is unavailable 1 Press the Goodbye key 2637 2 Press the Individual Line DN Key maa beside the flashing LCD indicator to return to your original call Join a call The Call Join feature allows you to connect an incoming c
17. Zealand disturbance Regulatory and safety information Table 11 EMC compliance Part 2 of 2 Jurisdiction European Community Standard EN 55022 Description Class B Emissions Information technology equipment Radio disturbance EN 55024 Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16 A Japan VCCI Regulations for voluntary control measures Regulatory and safety information DenAn regulatory notice for Japan e KHUMEREI ZEATAH UTOTLI ZTEEK EN RTL BRAK APATIE ORAL MF NAI FENTHYET MAT EEE CRA At EM UAOR RE CRAICSS CM PETE KRORACBECEMHVET BSN THY KI BO RAKEN ALLEEL LitiER BRE FORE KEPKERGEASSRORALESECEMHVET N Warning Please be careful of the following while installing the equipment e Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead
18. agent s call is on hold or if no calls are in progress To talk to an agent you are observing Lees 1 Press the Observe Agent Key You now have a conference with the agent and the caller To leave the Observe state 1 Press the Goodbye Key Call Center Supervisor Features Interflow When the call backlog or the waiting time in the queue exceeds a set threshold Interflow forwards calls to a predefined target queue The supervisor activates Interflow when the waiting time for the queue exceeds its threshold To activate Interflow To stop Interflow Night Service To enter Night Service Hight Press the Interflow Key The indicator flashes and excess calls are routed to the destination Press the Interflow Key again Press the Night Key and dial 6 6 N for Night The indicator lights continuously All calls in the queue and new calls receive Night Service Call Center Supervisor Features To transition to Night Service Hight To exit Night Service Hight 1 Press the Night Key and dial 8 8 T for Transition The indicator flashes Calls in the queue remain in the queue and new calls receive Night Service Press the Night Key and dial 3 3 D for Day The indicator flashes New calls enter the queue IP Phone 1150E non ACD call features IP Phone 1150E non ACD call features This section describes non ACD features commonly used for call processing
19. example when dialing you can use the keyboard to enter digits 0 9 as well as and Other characters are ignored Entering and editing text When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 and f8 to control the telephone Table 2 shows the function keys and their associated action during telephone calls Table 2 USB keyboard function keys during telephone calls Function key Action f1 Go to speaker mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit Entering text using the telephone dialpad You can use the dialpad to enter text when you use features such as Personal Directory Redial List and Callers List Use the dialpad in conjunction with the context sensitive soft keys For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times No letters are associated with the number 1 or the 0 keys Editing text using the context sensitive soft keys You can use context sensitive soft keys to edit text when you use features such as Personal Directory Redial List and Callers List Use the context sensitive soft keys in conjunction with the dialpad Entering and editing text To edit an entry in your Personal Directory press the Directory key and select the desired entry from
20. forward calls while your phone is ringing To forward your internal calls IntForward 1 Press the Internal Call Forward Key and enter the Internal Call Forward Activate FFC saa 2 Dial the DN where you want to forward aaa your Calls aaa IntForward 3 Press the Internal Call Forward Key kama To cancel Internal Call Forward IntForward 1 Press the Internal Call Forward Key and enter the Internal Call Forward Deactivate FFC Additional Call Features To reinstate Internal Call Forward to the same number IntForward 1 Press the Internal Call Forward Key twice IntForward kaman Use Remote Call Forward The Remote Call Forward feature allows you from any phone other than your own to forward calls directed to your Individual Line DN to another phone To activate Remote Call Forward CG o gt 1 Lift the handset on the remote phone that you are using to forward your calls Bua aaa 8 aaa 2 If you call from a phone outside the a system first dial your Direct Inward System Access number and wait for dial tone HH aaa 3 Dial the Remote Call Forward Activate mere FFC to activate the feature Bua aaa i 8 aaa 4 Dial your Station Control Password saa Refer to Secure your phone on page 163 Bue aaa i pai TA 5 Dial your Individual Line DN You get a dial tone before you dial your number Additional Call Features Dial the number where you want to forward your c
21. information e Diag Tools Ping do Route Traces e EtherStats Speed Auto Neg CRC Errors Collision e IP Stats Packet Info e RUDP Stats Message receive or transmit Configuring Telephone Options QOS Stats To view diagnostic information press the Services key select Telephone Options and select Diagnostics To view diagnostic information 1 Press the Up Down navigation keys to 4 scroll through the list of diagnostic Zz information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Selecting a headset type You can configure your IP Phone 1150E to select a headset type e Plantronics e GN Netcom Nortel Networks handset To select a headset type press the Services key select Telephone Options and select Headset Type To select a headset type 1 Press the Up Down navigation keys to 4 scroll and highlight Headset Type o 2 Press the Send Enter key Configuring Telephone Options 3 Press the Up Down navigation keys to 4 scroll and highlight a headset type 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring call log options Use the call log option to configure the following preferences e Configuring the Callers List log on page 65 e Configuring New Call Indication on page 66 e Configuring Prefe
22. media encryption If the feature is enabled a security icon appears on the screen when your call is secured using SRTP media encryption Contact your system administrator to find out if this feature is available for your use Managing your Station Control Password SCPW Your Station Control Password SCPW enables the following security features e Electronic Lock to prevent others from making calls from your telephone e password protected telephone features for example Personal Directory Redial List and Callers List Your system administrator defines your initial SCPW Contact your system administrator for detailed information About the Nortel IP Phone 1 150E To change your SCPW b Services Press the Services key Press the Up Down keys to scroll and highlight Password Admin Press the Send Enter key Use the dialpad to enter your password at the prompt Press the Up Down keys to scroll and highlight New Password Press the Send Enter key Use the dialpad to enter the new password Press the Select soft key to accept the new password If you are locked out of your IP Phone 1150E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off About the Nortel IP Phone 1150E To turn Password Protection on or off 1 Press the Directory key Directory 2 Press the Up Down navigation keys to 4 scroll and hi
23. offices using the Branch Office feature A branch office is a remote location in the network where IP Phones PSTN access and TDM phones are located Contact your system administrator to see if these functions are available for your use The Media Gateway 1000B MG 1000B phone can operate in Normal or Local Mode Normal Mode The phone registers with the Main Office and receives phone services from the Main Office At any time while using Normal Mode you can check Local Mode functionality make and receive calls by enabling Local Mode and returning to Normal Mode After testing you can return to Normal Mode see Using Resume Normal Mode on page 187 or wait for 10 minutes Local Mode If the WAN connection goes down the IP Phone loses communication with the Main Office TPS It then registers with the MG 1000B and Additional phone features receives phone services from the MG 1000B Features such as Personal Directory Redial List and Callers List are not available when operating in Local Mode When in Local Mode the phone displays the message LOCAL MODE Using Test Local Mode Use Test Local Mode to check Local Mode functionality make and receive phone calls Test Local Mode is useful when provisioning has changed for an IP Phone on an MG 1000B Controller Services 1 Press the Services key Ss 2 Press the Up Down navigation keys to 4 gt scroll and highlight Test Local Mode Lej 3 Press the Send Enter
24. other antenna or transmitter This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe B est conforme a la norme NMB 003 du Canada Regulatory and safety information Warnings e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device e Privacy of communications may not be ensured when using this telephone To prevent radio interference to the licensed service this device must be operated indoors only and should be kept away from windows to provide maximum shielding CORES AURRE FEAE ARHAR VCCI OREICBOC IIA BARRET CORB REA OPATSCESZAWELTHETH TCO REDIS PT LEV a BAIL TEA ENE SBS elFBCT TE KEJET RRRS CHE gt TELUORIRUOZLTFEV Table 11 lists EMC compliance for various jurisdictions Table 11 EMC compliance Part 1 of 2 Jurisdiction Standard Description United FCC CFR 47 Class B Emissions FCC Rules for Radio States Part 15 Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia AS NZS 3548 Class B Emissions Information New CISPR 22 technology equipment Radio
25. out and exited search pairing mode put the headset in pairing mode as discussed in step 3 and repeat step 7 Check that you are using the correct PIN and repeat step 7 Configuring Local Menu options NG fi aa Choose one of the following If the name of your headset appears in the Paired box proceed to step 10 If more than one device is paired and the one you wish to use is not shown in the Paired box navigate to the one you want as follows a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to start the edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll up or down in the Paired list and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options am 10 Choose one of the following 4 Ce gt e If only one headset is paired proceed to step 11 q l e f more than one wireless headset is paired the first headset paired is automatically made the active device To make a different headset active do the following Press the Right navigation key one or more times to highlight the Set button next to the Set Active Device item Press the Enter soft key The message Set active device name appears This means the headset named is now the ac
26. such marks by Nortel Networks is under license All other trademarks are the property of their respective owners Publication Number NN43114 100 Document Release Standard 04 02 Date June 2010 To provide feedback or report a problem in this document go to go to www nortel com documentfeedback N RT E L www nortel com
27. the key is pressed your Directory Number and the phone number of the caller are recorded for access by your network administrator To use Call Trace while you are on a call CallTrace 1 Press the Call Trace Key kama IP Phone 1150E non ACD call features To use Call Trace if you do not have a Call Trace Key Trans 1 Press the Transfer Key or the Conference Key Cont Lael aaa aaa 2493 2 Dial the Malicious Call Trace FFC 3 Press the Individual Line DN Key beside the flashing LCD indicator to return to the call Additional Call Features Additional Call Features Using the buzz signal Buzz allows one person whose phone is linked to another phone to signal the other phone The person signaled hears a buzz Use this feature to notify the other person of a call a visitor or a request To buzz the phone linked to yours Buzz 1 Press the Buzz Key The phone linked to yours buzzes as long as you hold down the key Using Call Page Connect to make an announcement Call Page allows you to make an announcement over the paging system To make a page call dial the paging trunk access code Note When the Page Key is used on an attendant console it overrides the phones the phones are disconnected and must re access the paging trunk To connect to the paging system 2637 1 Press an Individual Line DN Key saa 2 Dial the paging trunk access code The ase connection to the paging sys
28. to death or severe injury Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from Nortel Networks GmbH address Ingolstaedter Strasse 14 18 80807 Munich Germany Bluetooth Wireless Technology This portable device with its antenna complies with FCC s RF radiation exposure limits set forth for an uncontrolled environment To maintain compliance this transmitter must not be co located or operating in conjunction with any other antenna or transmitter Terms you should know Terms you should know Calling Party Name Display Information appearing on the LCD display screen such as the caller s name and phone number The system must have CPND enabled Category 5 Cat5 Cable and associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 100BaseTX Category 5e CAT5e Most CAT5 cable manufactured after 1996 also supports 1000BaseT GigE installations and is designated Catbe Catbe cable normally has four pairs of copper wire Category 6 CAT6 Cable and associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE it is also compatible with 10BaseT 100Bas
29. to change the selected feature key label to the default value Note When labels are changed to default values you cannot undo the change The label configurations must be reentered Configuring the name display format You can configure your IP Phone 1150E to display the name of the incoming calling party in the following formats first name last name last name first name To configure name display format press the Services key select Telephone Options and select Name Display Format Configuring Telephone Options To configure name display format 1 Press the Up Down navigation keys to 4 scroll and highlight Name display format 2 Press the Send Enter key 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following first name last name last name first name 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key first name last name To configure Live Dialpad press the Services key select Telephone Options and select Live Dialpad To configure Live Dialpad 1 Press the Up Down navigation keys to 4 scroll and highlight Live Dialp
30. v odds s s rareti ks owhe gen 130 Using Last Number Redial 2084 s0 0ce0eaee0 131 Using Speed Call pah di MARIE pasa kaba sans Tol Using System Speed Call 002 awa aaa 133 Using na LINE 2agcccoiakepedaweteecidias ae miga 134 Using Intercom calling abii EEEE 134 Anewarnng a Call 4 60048 IK KARGA GG LSS ORR Se EPS es 135 While on an active call oe ee or KG Ka 136 Transferring a call TEFEN PERET sona 197 Using Timed Reminder Recall 20 200 138 Using Attendant Recall 2 00 cee cece eens 139 Deg Val Pan oii cdsacegne sadaeeeseenteteywha dts 139 Calling Party Number Charge Account 141 Displaying incoming calls 141 Tracing a Malicious call sawan cee eee ee ee ena eens 142 Additional Call Features aaa 144 Using NG buzz signal Xa mGA KA KAB NA WEE KABANG NG eh dade 144 Using Call Page Connect to make an announcement 144 Charging a call or charging a forced call MAKE 145 Using Enhanced Override 2x 3 paa 680554426 088455508 148 Using Forced CAMP ON masa KAKA KOKS AA MGA ALAGA KANG 149 Ovemide Feature isccascneneananacea ada apad pecaaa LOO Using Privacy Release 0 aaa TEPE 151 Using Radio PAGE 2054 s2c0kdercdalad eseeetened oucdes 151 NA delo AA 153 Using the Voice Messaging control screens 154 Activate Automatic Answerback a 156 Aoiyate LA PICK
31. 1150E In some geographic regions the IP Phone 1150E is offered with key caps that have English text labels Text in parentheses indicates labels appearing on the key caps for example Services Fund Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature p gt Fug When a triangle appears before a soft key label the feature is active More Press the More key to access the next layer of context sensitive soft keys self labeled The keys on either side of the LCD display area are Self labeled line programmable feature keys with labels on the LCD These keys also function as Line DN keys 2493 2 A steady LCD icon beside a Line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD icon beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed AutoAns a a About the Nortel IP Phone 1 150E the volume of the ringer headset and speaker Press the top button to increase the volume and press the bottom button to Volume decrease the volume Volume Use the Volume control buttons to adjust Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right
32. 25 NC Binaural Headset e Nortel Mobile Kit e Nortel Handset Configuring Local Menu options You can select the headset type and configure as the active headset device regardless of whether the headset is connected or not Note You can select the Headset Type only for the Nortel USB Headset Adapters If the Nortel USB Headset Adapter is not detected the Headset Type selection is disabled and cannot be modified Select the Back Light check box to control the backlight on the Nortel USB Headset Adapters This check box is selected by default Note If the Nortel USB Headset Adapter is not detected this item is disabled and cannot be modified h me Ett Limitations and Advisories USB headsets consume power from the USB port in order to operate The USB port on the IP Phone imposes a limit of only 100mA The limit of 100mA is sufficient to power the Nortel USB Adapters but is not sufficient to power the wireless headsets from GN Netcom and Plantronics Also 100mA is not sufficient to power the Algo 4900 USB ATA USB Audio support does not include stereo audio Configuring Local Menu options e Changes have occurred regarding the provisioning of Bluetooth on the IP Phone 1150E With UNIStim 3 1 the Bluetooth Setup page no longer provides the option to select Bluetooth headset as this choice is moved to the Headsets menu e Users of USB Audio when connected to a BCM system may experience constant b
33. 34 l Indicator status 194 Individual Line DN Key 143 Information display 194 Intercom 134 Interflow 125 Internal Call Forward 160 Interrupted dial tone 194 J join a call 165 K keys Display Key 141 L Language display 60 Last Number Redial 131 Line DN key 15 Local Dialpad Tone 62 Local Mode 186 Log out standard 108 M Malicious Call Trace 142 Media Gateway 1000B 186 Message Inbox key 21 Message key 194 Message waiting indicator 196 More key 15 Multiple Appearance Directory Number MADN 151 Multiple Queue Assignment MQA 108 N Navigation keys 16 195 Night Service 125 Non ACD calls 115 Normal Mode 186 Not Ready 114 119 121 O Observe Agent 123 Off hook 195 on hook dialing 128 Override 149 150 override enhanced 148 P page 144 Meet me page 151 paging 151 Paging tone 195 park 139 password change 164 Phone display 77 pickup 156 position ID 120 Predial 128 Priority 108 Privacy Release 151 R Radio Paging 151 recall attendant 139 Timed Reminder Recall 138 receive calls 135 Redial 131 Regulatory and safety information 189 Remote Call Forward 161 Resume Normal Mode 187 Return from Walkaway 118 Ring Again 130 ring tone 149 Ring type 72 ringback 149 Ringback ring tone 195 S secure your phone 163 Security features 23 Selectable Conferee Display and Disconnect 166 Services key 19 195 Shared Directory Numbers 195 Soft keys self label
34. 7 8 RUVTUV8 9 WxyzWXYZ 9 ek EN OIO lt gt a Look for the following information on the IP Phone display Date Time Type of call server Directory number b Lift the IP Phone handset and listen for a dial tone If the IP Phone is not configured successfully ensure that the basic requirements are met repeat the steps in the Nortel Phone VPN Configuration Wizard or contact your system administrator For more information about basic requirements see Before you begin on page 36 Configuring Telephone Options Configuring Telephone Options The IP Phone 1150E allows you to customize certain characteristics Screen prompts take you step by step through procedures to keep you informed on the status of various settings The IP Phone 1150E Services menu lists the following submenus e The Telephone Options menu enables you or your system administrator to configure phone preferences The Telephone Options menu offers the options shown in Figure 22 on page 56 The Password Admin menu enables you or your system administrator to change the Station Control Password SCPW The Virtual Office Login and Test Local Mode for branch office menus are listed when an IP Phone 1150E Class of Service is configured for Virtual Office and branch office For more information see Using Virtual Office on page 178 Note The Password Admin Virtual Office Login and Test Local Mode menus are not availabl
35. MEET PE gt 107 Login with Agent ID and Multiple Queue Assignment MQA hihi chakassanss 108 Default logih 6 4 5 essed ee bed 4 tb AP PAPA 110 POSING AA EIE AN Call Center Agent features a aaa 112 Use Activity Code 2 0 ee aaa aaa TERT 112 Answer Call Center calls nananana a 112 Lal POINA soca ekn de ate Reh es aT Ekar OR TARRA ATA The Emergency Key nana Hoa pcb bd pisa 6akiag NG Use NOLI REBOY 2x ca BAG NAGE BAULKG BAG KAAWENA ade 114 Activate Make Set Busy he eRe pas TRE apay To Making non ACD calls 0 115 G ntact your SUDEIMISO paa saka OSD BAGA ee Kaha 116 Use Walkaway and Return from Walkaway ei ete n 117 Call Center Supervisor Features 120 PUSM BOYS aman BAG DA BNG HG DAG 6049 PAR eoeeee ds 120 NENE JEN swan DKK MAGA GAGA ins Kh KA SWS GAAN 121 Answer Emergency paid cen ey peewee NAA Coll AGB sacs 2 2cese ewes te Rese sph se LUANG WA UKG 122 Use the Supervisor Observe and supervisor Headset Port 222 4265 2e040 646542485 122 ONES AGC ccs NAN hecdduwes bese pribi 123 Interflow ee pea GG pba wa peewee neg e ee NGO Night SENOS 5 os 24st 4 RAPE PEA os eke e ted hehe oes 125 IP Phone 1150E non ACD call features 127 MAK a GU pawa had 884046 KG O04 E OOS 127 Usma Predial aaa KA ee ke ae ae KA a BAKS A 128 Using Auto Dial phades eck WANG phates eek Bau setaa 129 Using PING Aga 244 ova
36. NORTEL Nortel Communication Server 1000 IP Phone 1150E User Guide ero oo LO na 61000000000 9000 OOCKOOGOONN MH 000010101010000 10101 Revision history June 2010 Standard 04 02 This document is up issued to reflect changes in technical content for Call Log Options and to add Record on Demand content June 2010 Standard 04 01 This document is up issued to support Communication Server 1000 Release 7 0 October 2009 Standard 02 01 This document is up issued to support Communication Server 1000 Release 6 0 for UNIStim 4 0 Because of the similarity of the UNIStim 4 0 features between Communication Server 1000 Release 6 0 and Release 5 5 UNIStim 4 0 Release 6 0 documentation is also used for Release 5 5 April 2009 Standard 01 09 This document is up issued to reflect changes in the technical content found in the section Connecting the components of the phone January 2009 Standard 01 08 This document is up issued to reflect changes in the technical content found in the section Connecting the components of the phone January 2009 Standard 01 07 This document is up issued to add technical content to section Additional Call Features Revision history October 2008 Standard 01 06 This document is up issued to reflect changes in the technical content found in the Using virtual office section April 2008 Standard 01 05 This document is up
37. Nortel Phone VPN Configuration Wizard tool when the search is finished If the search is successful Listening Mode Connected appears in the IP Phone display area If the search is not successful do the following e Ensure that the IP Phone continues to display Listening Mode Listening during the Autodiscovery process If your IP Phone does display this message power down the IP Phone and repeat the steps starting with Step 11 on page 55 Ensure that UDP Port 49000 is not currently blocked by your PC firewall Ensure that UDP Port 49000 is not already in use by existing applications on your PC e Review the log txt file for additional information Virtual Private Network Figure 18 Autodiscover Phone window Z2 Nortel Phone VPN Configuration Wizard X Steps Autodiscover Phone 1 Welcome amp language selection This step will automaticaly discover connected phones 2 Equi Setup Press to search for connected phones 3 Locate data files 4 Prepare phone for configuration Searching for connected phones 5 Autodiscover phone PTET TTT 80 6 Configure phone 7 Confirmation amp finish 16 Click Next If more than one connected IP Phone was discovered the Autodiscover Phone More than one phone was discovered window appears See Figure 19 on page 52 Virtual Private Network Figure 19 Autodiscover Phone more than one phone was discove
38. UP aaa a FAR eonde wus ada dodedencans 156 Use Call Waiting ee vere TEET erreen or Forward calls waaa maa Keanna pik KR eee seek ee pee eae 159 Forward internal calls only 000 cece eee eee 160 Use Remote Call Forward 2 aasam Aka aces 161 Secure your phone eee TLETT Geheeeraestaaee NG Set up a Conference call PERET paria ninapenda TOA POUND CAN EENT EEEE OTT EE APP 165 Selectable Conferee Display and Disconnect 166 Use Group Call Paanan ihe De wet e pA a ee anna 167 Using Record On Demand key 4 waaa aaa 169 Using SAVE KOY saga 5 40 00 4 GRE so oie gp PELE KR PNG 170 Additional phone features aan 171 Using the Personal Directory Xd a waa coke needa anes 171 Using the Callers List TEPES Hee ae TETEE aaaggagaag A Using the Redial List pebi ek KAG Spek oe KA TES Using VUWIONIEG 22564 DARA done 4 Ons eode Hehehe oe LA 178 Logging in to Virtual Office TTRY paaa nag O Using Virtual Office on your Remote ahhh iA teed ad e 180 Using Virtual Office on your Office phone 181 Logging out of Virtual Office PE PP WOO Automatic log out from Virtual Office 183 Emergency calls on your Remote IP Phone 183 Troubleshooting Virtual Office Kaabang paw i 184 Using Media Gateway 1000B 0a 186 Using Test Local Made 5 maa An AAKALA KAG 187 Using Resume Normal Mode Lier atewhacee WOT
39. USB devices when you connect them to the USB port in the back of the IP Phone To check USB device information press the Services key twice to open the Local Tools menu press the 2 key on the dialpad to select 2 Local Diagnostics and then press the 5 key on the dialpad to select 5 USB Devices To check USB device information The screen displays information about connected devices Return 1 Press the Return soft key to return to the main display 6 Advanced Diag Tools A system administrator can use the Advanced Diag Tools which are available to the Nortel support organization to configure the auto recovery function and remote access 7 DHCP Information A system administrator can use the DHCP Information menu to view license information 8 License Information A system administrator can use License Information menu to view license information Configuring Local Menu options 9 VPN Information A system administrator can use the VPN Information menu to view VPN information 10 Certificate Information A system administrator can use the Certificate Information menu to view certificate information Using the 3 Network Configuration menu A system administrator can use the Network Configuration tool which displays information that was configured when the IP Phone was installed You may need to access this menu to configure specific IP address information to meet the requirements of your netwo
40. aaa requires a Supervisor ID or Dial your man Agent ID if a Supervisor ID is not required Note If queues are retained from a prior login by an Agent ID each queue is displayed for two seconds Press In Calls Not Ready or Make Busy to cancel display of Multiple Queues Call Center Agent Supervisor Features Agent logout To logout LE 1 Press the Make Busy Key and disconnect the headset The LED indicator lights steadily Note 1 f you press the Make Busy Key again the LED indicator will turn off At this point your phone can accept non ACD calls but you are logged out of the queue Note 2 If you press the Make Busy Key while on an ACD call you will be logged out automatically when the call is finished Call Center Agent features Call Center Agent features This section explains the features that are available to ACD agent positions Use Activity Code This feature allows you to record the type of activity you are performing On the Meridian 1 use the Activity Key and activity codes The Meridian 1 tracks items such as the number of specific types of calls and the holding times for these calls To capture activities Ces E1 1 Press the Activity key sea 2 Dial the Activity Code that corresponds sag to the activity being performed Ces E1 3 Press the Activity key again Repeat these steps if performing multiple tasks Answer Call Center calls The In Calls Key is the lo
41. able for emergency calls only All other calls are restricted Troubleshooting Virtual Office Virtual Office can cause error messages to display on screen Table 9 lists error messages and describes actions to correct the causes Table 9 Troubleshooting Virtual Office Part 1 of 3 BIG IEN Message Probable Cause Actions Busy try again Remote IP Phone is active not idle Wait for remote IP Phone to become idle and try again ACD is logged in Log out of ACD IP Phone before initiating Virtual Office from another IP Phone Make Set Busy is inactive on ACD IP Phone Configure Make Set Busy active on ACD IP Phone entered Invalid ID 1 Incorrect User ID Enter correct User ID entered User ID is not in Notify system Gatekeeper database administrator Invalid ID 2 Incorrect User ID Enter correct User ID entered Invalid ID 3 Incorrect User ID Enter correct User ID User ID in Gatekeeper database points to originating Call Server Notify system administrator Additional phone features Table 9 Troubleshooting Virtual Office Part 2 of 3 Displayed Message Locked from Login Probable Cause Three failed attempts to enter the correct Station Control Password Actions Wait one hour for the lock to clear automatically or notify system administrator to clear lock Unreachable 1 Per
42. able routing tracks are now accessible Figure 5 Removing the stand 2 Connect the global power supply optional Connect the global power supply to the AC adapter jack in the bottom of the phone Form a small bend in the cable and then thread the adapter cord through the channels in the stand Use your IP Phone 1150E with the approved global power supply model NTYS17BAE6 Note 1 Your IP Phone 1150E supports both AC power and Power over Ethernet options including IEEE 802 3af standard power To use local AC power the optional global power supply can be ordered separately To use Power over Ethernet where power is delivered over the CAT 5e cable the LAN must support Power over Ethernet a global power supply is not required Note 2 You must use CAT5e or later cables if you want to use gigabit Ethernet Install the headset Connect the end of the handset cable with the short straight section into the handset Connect the end of the handset cable with the long straight section to the back of the phone using the RJ 9 handset jack marked with the symbol 3 Form a small bend in the cable and then thread the handset cord through the channels in the stand so that it exits behind the handset on the right side in the Handset cord exit in the stand base as shown in Figure 6 Cable routing tracks on page 34 Install the Ethernet cable Connect one end of the supplied Ethernet cable to the back of your phon
43. ad o Configuring Telephone Options oJ Select o Cancel 2 Press the Send Enter key 3 Press the Up Down navigation keys to scroll and highlight one of the following On Off default 4 Choose one of the following Press the Select soft key to save the configuration Press the Cancel soft key to keep existing configurations Configuring Telephone Options Using the Password Admin menu The Password Admin menu allows you to set or change your SCPW and to enable or disable Password Protection To change your SCPW l Corvinae 1 Press the Services key 2 Press the Up Down keys to scroll and 4 highlight Password Admin 3 Press the Send Enter key oan 4 Use the dialpad to enter your password aaa at the prompt aaa 5 Press the Up Down keys to scroll and 4 highlight New Password Press the Send Enter key g O 7 Use the dialpad to enter the new password Configuring Telephone Options Select Press the Select soft key to accept the new password Note If you are locked out of your IP Phone 1150E or if you forget your SCPW contact your system administrator Note The default configuration for Password Protection is off To turn Password Protection on or off A bd Baa Enter o Press the Directory key Press the Up Down navigation keys to scroll and highlight Change Protection Mode Use the dialpad to enter your passw
44. administrator A successful login transfers all the features time date and tones to your Remote phone from your Office phone Using Virtual Office on your Remote phone Because the display characteristics including size vary from one IP Phone model to the next your Office IP Phone 1150E display is different on each Remote phone Figure 24 on page 181 shows an IP Phone 1150E logged in as a Remote phone to an IP Phone 1150E Office phone All the features appear as they do on your Office IP Phone 1150E Additional phone features Figure 24 Logged in to an IP Phone 1150E 09 16 2 32pm Nortel User 45645 Using Virtual Office on your Office phone Figure 25 on page 182 shows the IP Phone 1150E display when the phone is logged out due to remote access Additional phone features Figure 25 Office phone displays the message Logged Out NORTEL a Logged Out Virtual Home When activated for Virtual Office by a Remote phone your Office phone is logged out and no longer operational If this is the case when you return to your office you can disconnect the remote login and regain control of your Office phone If you do not disconnect the remote login your Virtual Office session expires after a fixed period of time determined by your system administrator Additional phone features To regain operation of a phone being used for Virtual Office Choose one of the following To compl
45. again to restore the active call or press the line key to restore the active call You cannot retrieve this call from hold by pressing the Hold key Note 2 The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Note 3 The Supervisor key acts as a mute key for the Supervisor It is active when flashing About the Nortel IP Phone 1 150E Press the Make Busy key to log out of the ACD queue and agent position Press the Not Ready key to exit the ACD queue without logging out Press the In Calls key to answer incoming ACD calls When a message is waiting or there is an NORTEL incoming call the red Message Waiting Incoming Call Indicator LED at the top center of the IP Phone flashes The flash cadence for each alert is different Jen Note You may also hear an audio Message Waiting Indicator stutter or beeping dial tone when you go off hook When a data related message such as an norte instant message is received the blue Feature Status Lamp flashes Also this indicator flashes when a contact has come online Note This function requires server support and therefore is not available on all phones consult your administrator Cop Press the Copy Key to copy entries to your Personal Directory from other lists such as the Callers List Redial List and Corporate Directory About the Nortel IP Phone 1150E services Press the Services k
46. al your Agent ID ACD DN 1 Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 Dial your Agent ID Supervisor ID ACD DN 1 Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 L22 1 2 Select one of the following four login options Login without Supervisor ID and without Priority To login with Supervisor ID and without Priority To login without Supervisor ID and with Priority To login with Supervisor ID and with Priority Press either the In Calls Key or the Not Ready Key to enter the ACD queue Call Center Agent Supervisor Features To correct errors during the login procedure Sa 1 Dial 0 to correct the previous entry The Supervisor ID ACD DNs and Priorities can be re entered see the example below Example To re enter ACD DN 1 without using Priority press 0 to correct ACD DN 1 Dial your Agent ID Supervisor ID ACD DN 1 0 ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Default login If you usually use the same phone you do not need to repeat the entire login process at the beginning of each shift The default login places you in the same ACD queues and the same supervisor that the IP Phone 1150E had in the previous login To use the default login feature 7 1 1 Press the In Calls Key lL 2 Dial your Agent ID if your queue
47. all to a call already in progress thereby creating a conference call In order to use Call Join your phone must be configured with either a second line DN or a Call Waiting Key To connect a call on hold on a different line to your current call Cont 1 Press the Conference Key Additional Call Features 2637 2 Cont 3 Leal Press the Key that has the caller you want to connect to your current call Press the Conference Key The person on hold joins your conversation Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call To view active conferees ConfSelbsr 1 a aga To disconnect a conferee Conf SelDsp 1 Lal While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on With each key press the screen changes to show a different active conferee Note This action has no effect on the displays of the other phones involved in the conference Press the Goodbye key While on a conference call press the Conferee Selectable Display Key The LCD indicator turns on Continue to press the key until the conferee you want to delete appears on the screen Additional Call Features 2637 2 Press the Individual Line DN Key on kamao which the conference call is established The selected co
48. alls If you forward calls to an invalid number you receive a fast busy tone Press the Key To forward calls to a previous call forward phone number skip step six above To cancel Remote Call Forward Lift the handset on the remote phone that you are using to cancel forwarding of your calls If you call from a phone outside the system first dial your Direct Inward System Access number and wait for dial tone Dial the Remote Call Forward Deactivate FFC Dial your Station Control Password Dial your Individual Line DN You get a dial tone before you dial your number Press the Key Additional Call Features Secure your phone You can lock your phone with a password so that no one can make calls on your Individual Line DN To lock your phone 2637 1 Press an Individual Line DN Key H 2 Dial the Electronic Lock Activate FFC TH and your Station Control Password Note If you perform this operation from someone else s phone also dial your line DN LE 3 Press the Goodbye key To unlock your phone 2637 1 Press an Individual Line DN Key os 2 Dial the Electronic Lock Deactivate FFC see and your Station Control Password Note f you perform this operation from someone else s phone also dial your line DN 3 Press the Goodbye key Additional Call Features To change your password must be done from your phone 2637 1 Press an Individual
49. as a number in front of it you can select that entry by pressing the associated key on the dialpad For example in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialpad The function of some keys on the IP Phone varies depending on the situation The key functions in the menus are described in Table 4 Table 4 Navigation key functions in menus Part 1 of 2 Key Function Down arrow keys Move the highlight down Up arrow keys Move the highlight up Configuring Local Menu options Table 4 Navigation key functions in menus Part 2 of 2 Key Function Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item Enter digits onthe Select the associated menu item dialpad Stop soft key Close the menu The key functions in dialog boxes are described in Table 5 Table 5 Navigation key functions in dialog boxes Key Function Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off Toggle the check box status If you are working in Edit mode the first field of the item is highlighted and a blinking cursor is to the right of the current edit position The navigation key functions in Edit mode are described in Table 6
50. ators four context sensitive soft keys providing access to a maximum of nine features For information about context sensitive soft keys Features and Services Fundamentals NN43001 106 Some IP Phone 1150E phones are not configured to support soft key functionality Contact your system administrator graphical high resolution pixel based display backlit with adjustable contrast volume control keys for adjusting ringer speaker and headset volume seven specialized feature keys Copy Services Quit Stop Message Inbox Shift Outbox Directory Feature reserved for future use seven dedicated Automatic Call Distribution ACD fixed keys for default Agent key configuration with an integrated LED configured by your system administrator Supervisor Talk Listen Emergency Supervisor Make Busy Not Ready About the Nortel IP Phone 1150E In Calls Activity eight dedicated ACD fixed keys for Supervisor key configuration with an integrated LED configured by your system administrator Supervisor Talk Listen Display Agents Interflow Answer Emergency Answer Agent Call Agent Observe Agent In Calls Call Duration Timer Corporate Directory Personal Directory Redial List Callers List Password Administration Virtual Office Branch Office integrated Gigabit Ethernet switch for shared PC access LAN Ethernet port
51. buzz 144 C call accounting 141 Call Agent 122 Call Charge 145 Call Forward 159 Internal 160 Call Join 165 Call Page 144 Call Park 139 Call party information 193 Call Pickup 156 Call Supervisor 116 Call timer 72 Call Trace 142 call transfer 137 Call Waiting 157 Calling Party Number 141 camp on forced 148 149 Change feature key labels 72 charge account 141 Charge Account Forced 145 charge calls 145 Conference 142 164 166 Conference with Supervisor 117 Configure area code setup 68 Configure call log options 80 Configure Callers List log 65 Configure Name Display format 70 Configure New Call indication 66 Configure Preferred Name Match 67 Contrast adjustment 59 D Date time display 193 Date Time format 61 dialing on hook 128 predial 128 Direct Inward System Access 161 162 Directory Number 193 Display Key 141 142 Display Network Diagnostics Utili ties 20 DN 193 E Electronic Lock 163 Emergency supervisor 121 End ACD call 113 Enhanced Override 148 Expand key 16 F Feature Access Code FAC 127 143 150 157 Feature display 194 Fixed key 194 Flexible Feature Code FFC 127 133 143 149 150 151 156 157 160 161 162 163 168 194 Forced Camp on 148 149 forward calls all calls 159 internal calls 160 remote activation 161 G Goodbye key 17 Group Call 167 H Headset interface 107 talk listen 122 Hold 158 Hold key 16 Hot Line 1
52. ck Next gt The progress bar displays the percent complete of the provisioning file transfer Configuring phone is displayed during the file transfer 18 When Phone configuration complete is displayed click Next The Confirmation amp Finish window appears See Figure 21 on page 54 Virtual Private Network Figure 21 Confirmation amp Finish window Z2 Nortel Phone VPN Configuration Wizard a Steps Confirmation amp Finish f To ensure that the phone has been successfuly configured 1 Welcome amp language selection aklan ka i 2 Equipment Setup Look for basic information on the phone screen such as 3 Locate data files dae g type of call system 4 Prepare phone for configuration directory number 5 Autodiscover phone Lift the handset and listen for dial tone 6 Configure phone If the phone is not successfuly configured repeat the steps in this wizard 7 Confirmation 8 finish or contact your network administrator Finish Cancel 19 Verify that the IP Phone is successfully configured Note You may be prompted to enter a User ID and Password before the IP Phone registers with the system This information is provided by your system administrator The following list provides character key mappings Key Generates 0 0 1 _ amp amp 1 2 abcABC2 3 defDEF3 4 ghiGH14 5 jkIJKL5 Virtual Private Network Key Generates 6 mnoMNO6 7 pqrsPQRS
53. e Key to view additional message options Press the Stop Key to pause playback of the message Press Play to resume or Press the Last Key to go to the previous message Press Play to playback the message or press Last again to move to previous messages or Press the Next Key to go to the next message Press Play to playback the message or Press Next again to move to later messages or Press the Delete Key to delete the current message or Press the Skip Forward Key to advance three seconds in the current message or Press the Skip Backward Key to rewind three seconds in the current message Press the Quit Key at any time to exit your voice messaging system Your phone is now ready for new calls Additional Call Features Activate Automatic Answerback When Automatic Answerback is active your IP Phone 1150E automatically answers in handsfree mode after one ring Note When Automatic Answerback is active calls do not forward to your voice message service To use Automatic Answerback AutoAns 1 Press the Automatic Answerback Key Lassen To deactivate Automatic Answerback AutoAns 1 Press the Automatic Answerback Key Activate Call Pickup Call Pickup allows you to pick up a non ACD call from any phone in the same Pickup Group or another Pickup Group To answer a call in your own Call Pickup Group 2637 1 Press an Individual Line DN Key Pickur 2 Press the Pickup Key or enter t
54. e key labels on page 72 for detailed instructions Using Ring Again Use the Ring Again feature when you dial a number and receive a busy tone or no answer The Ring Again feature lets you know when the person you dialed is available or has used their phone The feature notifies you when to redial your party The Ring Again feature automatically redials the number To use Ring Again 1 Dial a number and receive a busy tone or no answer aaa RingAgn 2 Press the Ring Again Key The screen displays Rina again is active To call a Ring Again party when you receive notification When the number you want to reach is available or the person has re used their telephone you hear the Ring Again tone 2637 Le 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features Racal 2 Press the Ring Call Key Ll To cancel Ring Again before notification Canc1RA 1 Press the Cancel Ring Again Key The screen displays Ring Again is cancelled Using Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed This feature must be enabled by your network administrator To use Last Number Redial 2637 1 Press an Individual Line DN Key 2637 2 Press the Individual Line DN Key again The last number you dialed is automatically redialed Using Speed Call The Speed Call feature allows you to automatically dial frequently called numbers by
55. e on all IP Phone 1150E phones Consult your system administrator Figure 22 Telephone Options menu Volume adjustment Headset Type Contrast adjustment Call Log Options Language Ring Type Date Time Call Timer Display diagnostics Call Indicator Light Local Dialpad Tone Change Feature Key Label Set Info Name Display Format Diagnostics Live Dialpad Note When an option has a sublist an ellipsis appears after the option Using the Telephone Options menu Use the Telephone Options menu to access the following Adjusting the volume on page 58 Adjusting the display screen contrast on page 59 Selecting a language on page 60 Selecting date and time format on page 61 Accessing display diagnostics on page 62 Choosing a local dialpad tone on page 62 Viewing phone information on page 63 Diagnostics on page 63 Selecting a headset type on page 64 Configuring call log options on page 65 Choosing a ring type on page 70 Enabling or disabling Call Timer on page 71 Setting the call indicator light on page 72 Changing feature key labels on page 72 Configuring the name display format on page 74 Configuring Live Dialpad on page 75 To use the Telephone Options menu 1 Press the Services key 2 Press the Up Down navigation keys to 4 scroll and highlight Telephone Options 3 Press the Send Enter key Config
56. e original call by putting it on Hold Lasa 1 Press the Hold Key The LCD indicator flashes beside the line on hold Note 1 f the Automatic Hold feature is configured for your Meridian 1 the active call is automatically put on Hold when you answer the second call Note 2 The caller hears music while on hold if the Music on Hold feature is configured for your system To retrieve a call on hold 1 Press the Individual Line DN Key 2433 D beside the flashing LCD indicator IP Phone 1150E non ACD call features Transferring a call Use the Transfer feature to redirect a call to a third party To use the Transfer feature Trans 1 Press the Transfer Key The other party is on hold and you receive a dial tone The screen displays Call on hold dial number aaa 2 Dial the number of the phone where the aaa i call is to be transferred 3 When the number rings or a person aaa aaa SWAP answers press the Transfer key to connect the calling party The two callers or are connected and your phone is ready to make or receive new calls Connect To go back to the original call if the transfer is incomplete LE 1 Press the Goodbye key The caller remains connected to the attendant f 2 Press the Individual Line DN Key with 24935 ED the flashing icon to return to your original call IP Phone 1150E non ACD call features Using Timed Reminder Recall Timed Remind
57. e using the RJ 45 connector marked with the symbol and thread the network cable through the channel marked with the symbol r If you are connecting your PC through the phone you require a second CAT5e cable Only one cable is included with the IP Phone 1150E package Install the Ethernet cable connecting the PC to the phone optional Connect one end of the PC Ethernet cable to your phone using the RJ 45 connector marked with the symbol amp and thread it through the channel marked with the symbol amp Connect the other end to the LAN connector on the back of your PC Install additional cables If applicable plug in optional USB devices Connect the Ethernet cable to the LAN Ethernet connection If you are using a global power supply plug the global power supply into an AC outlet Figure 6 Cable routing tracks 4 wall mount holes Method A Cable routing tracks 7 Wall mount your phone optional Your IP Phone 1150E can be mounted either using the mounting holes on the bottom of the phone stand Method A or using a traditional style wall mount box with RJ 45 connector and 15 cm 6 inch RJ 45 cord not provided Method B Complete steps 1 7 as needed before you wall mount your phone Connecting the components Method A Press the wall mount lever and pull the phone away from the stand as shown in Figure 6 Cable routing tracks on page 34 Using the stand cover the part you rem
58. eT4 and 100BaseTX installations The cable normally has four pairs of copper wire Communication Server 1000 Your office communication system Date time display The current date and time when the phone is in an idle state Directory Number DN A number consisting of one to seven digits for a phone and also known as an extension number Terms you should know Feature display An area that shows status information about the feature in use It also displays the name and status of the active session Feature Status Lamp indicator An LCD or an LED that indicates a data message contact or feature status by a flash wink steady on or off Fixed key The hard labeled keys on your phone Flexible Feature Codes FFCs Specialized codes entered using the dialpad that enable features for example Ring Again Goodbye key A fixed key used to end an active call Indicator An LCD or an LED that indicates the status of a feature by the flash wink steady on or off Information display Any display of call activity lists prompts and status of calls If the text message exceeds the available display area a scroll arrow icon indicates that you must use the scroll keys to view the remaining text Interrupted dial tone A broken or pulsed dial tone that sounds when you access some features on your phone Message Inbox A fixed key on your IP Phone 1150E that connects to your voice messaging system
59. ect Redial List Note If password control is enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following context sensitive soft keys Wes Ho or Yes to delete the entry Noto return to the previous screen To delete the entire Redial List Delete 1 Press the Delete soft key Additional phone features 2 Choose one of the following soft keys Yes Ho Yes to delete the entire Redial List a No to return to the previous screen Using Virtual Office The Virtual Office VO feature provides a service you can use while you are away from your desk to transfer calls and all your office phone features to a remote phone Virtual Office makes this possible by allowing you to use another IP Phone 1150E the Remote phone to log in to your own home or office IP Phone the Office phone After you log in you can access the DNs autodial numbers key layout feature keys and voicemail features that are configured on your own home or office IP Phone The Virtual Office feature for the IP Phone 1150E only allows an IP Phone 1150E VO login from an IP Phone 1150E V
60. ed 195 Special dial tone 196 Special Prefix code SPRE 195 Speed Call 131 Speed Call Controller 131 Speed Call System 133 Station Control Password 161 162 164 Volume control bar 16 Station Control Password SCPW 196 Status Messages 196 Supervisor 108 116 Supervisor ID 108 Switchhook 196 System or Switch 196 System Speed Call 133 T Telephone information 80 Telephone Options 57 Test Local Mode 187 Timed Reminder Recall 138 trace 142 Transfer 137 142 Transfer to Supervisor 117 U USB keyboard function keys 27 User Interface 196 V Virtual Office 178 Virtual Office login 178 Virtual Office logout 183 Virtual Office on your Remote tele phone 180 Vmsg 154 Voice Call 153 Voice Messaging control 154 Volume adjustment 58 Nortel Communication Server 1000 Nortel IP Phone 1150E User Guide Copyright 2006 2010 Nortel Networks All Rights Reserved LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Nortel the Nortel logo the Globemark SL 1 Meridian 1 and Succession are trademarks of Nortel Networks The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of
61. eeping from the wireless headsets if the user inadvertently hits a call control keys in error For the Nortel USB Adapters the firmware of this device must be V2 0 32 or later For the Algo 4900 USB ATA the firmware of this device must be v1 00 32 or later e The Algo 4900 USB ATA is classified as a high power USB device and must be connected to the phone through a powered USB hub e The Plantronics CS50 USB and CS60 USB must be AC powered before connecting them to the phone e For the Plantronics CS50 USB and CS60 USB ensure that the headset base is in ready mode that is the green LED on the right hand side of the headset cradle is solid before using the headset e For the Plantronics CS50 USB and CS60 USB to go off hook press the On Hook Off Hook button for 3 seconds At the time of this writing GN Netcom produces four models of the Jabra GN9300 series headsets Jabra GN9330 Jabra GN 9330E Jabra GN 9350 and Jabra GN9350E The USB Audio feature in the IP Phones only supports the Jabra GN9330E and Jabra GN9350E connected via USB e For the GN Netcom 9300 series occasionally a single ring is lost between the phone and the headset but is recovered at the next ring e For the GN Netcom 9300 series occasionally a drop in audio quality may be experienced when a 3 way conference is established Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP P
62. eive dial tone Additional Call Features aaa 4 Dial the number of the phone where the aaa a aaa call is to be transferred aaa Trans 5 Press the Transfer Key when you hear the phone ring To charge a call to an account when you add someone to a conference call Cont 1 Press the Conference Key The call is placed on hold Account 2 Press the Account Key nan 3 Dial the charge account number You aa i aaa receive dial tone aaa H 4 Dial the number of the person you want aa aaa to add to the conference Additional Call Features Cont 5 Press the Conference key a second time to conference all parties together Note You can talk to either party privately press the Incalls key to talk to originator or press the Conf key to talk to the transfer number Alternating between these two keys alternates between the two parties This needs to be done before pressing the Conf key twice This also assumes AHA CLS Automatic Hold is enabled on the handset Using Enhanced Override Enhanced Override allows you to override an active call after you have attempted a Forced Camp on Use Enhanced Override when you make either a simple call or a consultation call i e place a call on hold and call another party To use Enhanced Override san 1 Dial a phone number and receive a busy signal aaa Override 2 Press the Override Key or enter the Override FFC to initiate a Forced Camp on If eithe
63. entering a one two or three digit code Contact your network administrator to determine the capacity of your Speed Call list A phone designated as a Speed Call Controller can program or edit the Speed Call list This feature must be enabled by your network administrator IP Phone 1150E non ACD call features To store or change a Speed Call number Spectr 1 Press the Speed Call Controller Key The screen displays Enter Code then number 2 Dial a one two or three digit code Use the Delete Key if you make a mistake Use the Cancel Key to leave the screen without storing a speed call number A dash is automatically inserted after the required number of digits have been entered 3 Dial the associated phone number Use the Delete Key if you make a mistake nan Use the Cancel Key to leave the screen without storing a speed call number Note 1 Dial the access code if required followed by the internal external or long distance phone number Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string Done 4 Press the Done Key to save the code and number To make a Speed Call 2637 Le 1 Press an Individual Line DN Key IP Phone 1150E non ACD call features SeoCtrl 2 Press the Speed Call Controller Key or the Speed Call User Key The screen displays Enter code or SpcUer aaa 3 Dial the Speed Call code assigned to the aaa aaa phone number The numbe
64. er Recall gives you a reminder tone when a call you transferred is not answered To use Timed Reminder Recall Trans 1 Press the Transfer Key The call is put on hold aaa 2 Dial the number where you want to aaa aaa transfer the call aaa Trans 3 Press the Transfer Key again _ Note f the transfer is complete the recall timer stops If the transferred call is not answered your phone rings l 1 Press the Individual Line DN Key 2453 lm beside the flashing LCD indicator Trans 2 Press the Transfer Key and repeat the transfer to a different DN Note f you transfer a call to a person and they pick up the line while you are still on the line press the Goodbye Key to complete the transfer Check with your network administrator to determine the time interval of your recall timer IP Phone 1150E non ACD call features Using Attendant Recall The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant To contact the attendant while on a call AttRecall 1 Press the Attendant Recall Key while on a call Stay on the line until the attendant answers 2 Press the Goodbye key The caller remains connected to the attendant Using Call Park The Call Park feature allows a call to be held temporarily and to be retrieved from any phone You can park an incoming call and page the called party When you use Call Park you do not tie
65. etely disconnect your Office phone from the Remote phone Home a Press the Home key b Enter your User ID and password nna this logs the Office phone back on to your office network or Urtusl Press the Virtual soft key to log in to another IP Phone and your phone becomes a Remote phone Logging out of Virtual Office To log out of Virtual Office press the Virtual soft key Automatic log out from Virtual Office Your remote Virtual Office IP Phone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity When automatic logout is about to occur the following message is displayed on the IP Phone Logout phone now Press Yes to allow the IP Phone to log out of Virtual Office or press No to remain logged in to Virtual Office and reset the IDLE timer If no key is pressed the IP Phone logs out of Virtual Office Emergency calls on your Remote IP Phone If you make an emergency call while logged in to Virtual Office on a Remote IP Phone the call is placed to the local emergency service not to your home office emergency service Note Some IP Phones are configured as Virtual Office only telephones and have no assigned DN However these IP Phones Additional phone features can still be used to make emergency calls Emergency Calls only is displayed on the IP Phone display when not logged in to Virtual Office When the phone goes off hook dial tone is avail
66. etooth Setup dialog box The Bluetooth Setup menu entry is not available on all phones If the Bluetooth Setup menu entry appears dimmed or fails to open when you double press the Headset key the feature is not enabled on your phone Before you can use a wireless headset with your phone the feature must be enabled by the system administrator Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use Note Nortel recommends that you not pair more than one headset of the same model because they have identical names in the Paired list To pair a wireless headset with your phone 1 Double press the Headset key to open the Bluetooth Setup dialog box Headset The Enable Bluetooth check box is highlighted If the Bluetooth Setup menu fails to open when you double press the Headset key Bluetooth wireless technology feature is not enabled on your phone Contact your administrator 2 Press the Enter key to activate Bluetooth wireless technology A check mark is displayed on the Enable Bluetooth item to indicate that the Bluetooth wireless technology is activated The message Bluetooth Enabled appears at the bottom of the display Configuring Local Menu options 3 Put your Bluetooth technology headset in its pairing or search mode The procedure for doing this can be different for each headset Refer to the documentation that accompanied your headset
67. ey and use the navigation keys to access the following items e Telephone Options Volume adjustment Contrast adjustment Language Date Time Display diagnostics Local Dialpad Tone Set Info Diagnostics Headset Type Call Log Options Ring type Call Timer Call Indicator Light Change Feature Key Label Name Display Format Live Dialpad Press the Quit key to exit an active menu or dialog Pressing the Quit key does not affect the status of active calls Press the Shift Outbox key to toggle between two feature key pages and to access an additional six lines features About the Nortel IP Phone 1 150E continued e Password Admin Station Control Password Note The Password Admin menu is not available on all IP Phone 1150E phones Consult your system administrator e Display Network Diagnostics Utilities Note Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics e Virtual Office Login and Virtual Office Logout if Virtual Office is configured e Test Local Mode and Resume Local Mode if Media Gateway 1000B is configured Press the Services key to exit from any menu or menu item Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items e 1 Preferences e 2 Local Diagnostics e 3 Network Confi
68. ey to exit to the main display Changes are saved automatically Exit Enabling HID Commands To enable HID Commands press the Right Left navigation key to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and then press the 3 key on the dialpad to select 3 Headsets To enable HID Commands 1 Press the Up Down navigation keys to 4 gt scroll up or down and highlight the Headsets menu Configuring Local Menu options 2 Select the Enable HID Commands checkbox 3 Choose one of the following Select Cancel Press the Select soft key to save the or desired selection and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Exit 4 Press the Exit soft key to exit to the main display Changes are saved kama automatically Enabling USB Headset The wireless USB headset support included in UNIStim firmware release 3 1 for IP Phones is the Jabra GN9330E USB4 and the Plantronics CS50 USB and CS60 USB The Plantronics CS50 USB utilizes 900MHz wireless technology whereas the Plantronics CS60 USB and Jabra GN9330E USB utilize 1 9Mz DECT wireless technology These wireless headsets provide wireless freedom typically in the range of 60 meters or 200 feet The actual distance allowed before acceptable audio quality is threatened is dependant on the operating environment Included in the support of the Jabra and Plantronics
69. fi Preferred name match on Preferred name match off 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Configuring Area Code Setup Use the Area Code Setup menu to save up to three area codes When an incoming call arrives with an area code that matches one of the three stored area codes the incoming call number is reordered to display the phone number followed by the area code as opposed to the area code followed by the phone number This reordering is also performed when you scroll through your Callers List To configure area codes press the Services key select Telephone Options and select Call Log Option Configuring Telephone Options To configure default area codes maximum of three 1 Press the Up Down navigation keys to scroll and highlight Area Code Setup fi Press the Send Enter key g N 3 Press the Up Down navigation keys to 4 scroll and highlight one of the following Area Code 1 Area Code 2 Area Code 3 4 Press the Send Enter key asn 5 Use the dialpad to enter the number at aaa the prompt aaa 6 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep the existing configurations To edit area code display 1 Press the Up Down navigation keys to
70. g files for example system prv Virtual Private Network bin files for example 0625C7C Java Virtual Machine JVM version 1 2 or later must be installed on your PC Check Start Settings Control Panel Java to see if JVM is installed on your machine and the version of it If it is not installed contact your system administration to help you to install it To download the latest JVM go to www java com Ensure that your PC has a firewall that allows incoming communication to the following ports UDP Port 69 TFTP TCP Port 80 HTTP UDP Port 49000 Note The Nortel Phone VPN Configuration Wizard jar file creates a log txt file during execution This file is helpful to troubleshoot problems you experience using the Nortel Phone VPN Configuration Wizard jar The log txt file is located in the same directory as Nortel Phone VPN Configuration Wizard jar Connecting your IP Phone Before you connect your IP Phone to your PC ensure that components of your phone are connected properly For more information about connecting your IP Phone see Connecting the components on page 30 Connect your IP Phone using one of the following methods connect to your modem See Figure 7 IP Phone connected to the modem on page 38 connect to your router See Figure 8 IP Phone connected to the router on page 38 connect to your wireless access point and modem See Figure 9 IP Phone connected to the wireless access
71. ghlight Change Protection z Mode paa 3 Use the dialpad to enter your password aaa if Password Protection is enabled aaa Enter 4 Press the Enter soft key 5 Press the Up Down navigation keys to 4 scroll and highlight one of the following Enable Password Protection Disable Password Protection 6 Choose one of the following context y sensitive soft keys eS Ho _ or Yes to accept the selection Noto return to the Directory menu Done 7 Press the Done soft key Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 1150E using the following methods e Entering text using the telephone dialpad on page 27 e Editing text using the context sensitive soft keys on page 27 The use of any of these methods for text entry or editing depends on the application Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry Call Server related applications Dialpad for example changing feature key labels adding personal USB keyboard for numeric directory entries or dialing e168 only Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for
72. gned to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly approved by Nortel Networks Any such changes could void the user s authority to operate the equipment IMPORTANT NOTE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20cm between the radiator amp your body i e excluding the handset This transmitter must not be co located or operating in conjunction with any
73. guration e 4 Lock Menu Press the Services key to exit from any menu or menu item Note Your system administrator can establish a password for the Local Tools menu If you attempt to access the Local Tools menu and a dialog box appears prompting you for a password contact your system administrator About the Nortel IP Phone 1150E Press the Message Inbox key to access your voice mailbox Note This function is not available on all phones consult your system administrator The following telephone controls are IP Phone 1150E Supervisor phones only Press the Ans Emerg key to join the agent in an emergency situation call Press the Interflow key to forward calls to a predefined target queue when the call backlog or the waiting time in the queue exceeds a set threshold Press the Ans Agent key to open the direct line between the Supervisor and the agent The Ans Agent key corresponds to the agent Supervisor key Press the Call Agent key to connect to an agent position Press the Obv Agent key to monitor activity on the agent phone About the Nortel IP Phone 1 150E Telephone display Your IP Phone 1150E has three display areas e The upper display area provides line and feature key status e The middle display area contains single line information for items such as caller number caller name Call Timer feature prompt strings user entered digits date and time information and telephone informati
74. he _ Pickup Ringing Number FFC Additional Call Features To answer an incoming call in another Call Pickup Group 2637 1 Press an Individual Line DN Key GrePickur 2 Press the Group Pickup Key or enter the Pickup Group FFC aaa 3 Dial the Pickup Group number of the aaa fo ase phone that is ringing Note The network administrator assigns the Pickup Group number To answer a call at a specific extension in any Pickup Group 2637 1 Press an Individual Line DN Key DHPickur 2 Press the DN Pickup Key or enter the Pickup Directory Number FFC Use Call Waiting Call Waiting puts your current non ACD call on hold while you answer an incoming call Example The attendant routes an outside call to you while you are on an existing call Call Waiting allows you to recognize the call and respond to it This feature must be enabled by your network administrator Additional Call Features To answer an incoming call while on another call Calluait Press the Hold Key when you hear the tone The Call Waiting status icon appears in the display Press the Call Wait Key to answer the call To return to your first phone call 2637 Press the Hold Key if you want to put the second call on hold Or Press the Goodbye key to end the second call Press the Individual Line DN Key associated with the first call If you do not have a Call Waiting Key 2637 If you do
75. he Bluetooth wireless technology headset can work only if it is within range of the phone as the wireless headset approaches the edge of its radio range the audio quality degrades and radio interference noise increases When the wireless headset is in connecting range the Headset key controls the wireless headset even if a wired headset is attached If a wireless headset moves out of connecting range a special beep sounds in the headset indicating the connection was lost When you do not want to use your Bluetooth technology headset If a Bluetooth wireless technology headset is connected and you want to use the wired headset you can switch between the two It is not necessary to unpair or disable the wireless headset You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call To switch between a wired headset and a wireless headset 1 Double press the Headset key to open the Bluetooth Setup dialog Headset Configuring Local Menu options 2 Press the Left Right navigation key to 4 select the Use BT Headset item 3 Press the Enter key to toggle this option on or off A check mark indicates that the wireless headset is used Clear the check mark to use a wired headset This option is on by default To unpair a wireless headset 1 Double press the Headset key to open the Bluetooth Setup dialog box Headset a 2 Press the Right nav
76. headset from the list as follows a Press the Right navigation key one or more times to highlight the Found box Press the Enter key to start the edit mode b Press the Down navigation key to open the Found list Press the Up Down navigation keys to scroll up or down and highlight your headset c Press the Enter key to select the headset and close the list Press the Enter key to exit edit mode Configuring Local Menu options 7 Press the Right navigation key one or more times to highlight the Pair button next to the Pair Device item and then press the Enter key a Adialog box appears with the prompt Enter PIN b Use the phone dialpad to enter the PIN for the wireless headset and then press the Enter key Check your headset documentation to find its PIN sometimes called a passkey Typically this value is 0000 Configuring Local Menu options Choose one of the following If the headset is successfully paired with your phone proceed to step 9 To verify that the pairing was successful ensure that the headset appears in the list next to the Paired item If pairing is successful the message Pair completed also appears at the bottom of the screen If the headset is not successfully paired with your phone an error message appears at the bottom of the screen If an error message appears Confirm that the wireless headset is still in search pair mode Ifthe headset timed
77. headsets is compliance to GN Netcom s and Plantronic s USB Human Interface Device HID respectively Compliance to their HID allows the phone to recognize call controlling features from the headset including off hook call answer call initiate on hook call release mute and volume control To enable USB headset 1 Choose the Headset option in the Preferences menu of the IP Phone 1150E See the following figure Making a change in the Headsets menu page takes affect immediately but only temporarily depending on what further action is taken 2 Press the Apply button to make the changes permanent 3 Press Cancel button to discard any changes Configuring Local Menu options 4 Select the appropriate headset type in the Active Headset Device field from a list of Wired USB or Bluetooth as depicted in the following figure ga Aia d ie 5 Select the Enable HID Commands check box to provide full HID for supported headsets 6 Select the Headset type from the following list of headsets e DuraPlus B GN Netcom DuraPlus Binaural Headset e DuraPlus M GN Netcom DuraPlus Monaural Headset e GN2020 GN Netcom GN2020 NC Monaural Headset e GN2100 GN Netcom GN2100 Monaural Headset e GN2115 GN Netcom GN2115 ST Binaural Headset e GN2117 GN Netcom GN2117 ST Monaural Headset e GN2125 GN Netcom GN2125 NC Binaural Headset e GN2220 GN Netcom GN2220 NC Monaural Headset e GN2225 GN Netcom GN22
78. hone 1150E is running To access the Nortel Mobile Headset Adapter MHA properties press the Services key twice to open the Local Tools menu press the 1 key on Configuring Local Menu options the dialpad to select 1 Preferences and then press the 3 key on the dialpad to select 3 Headsets Note The Headset type and Backlight options are only available when MHA is attached Table 7 describes the features of the Nortel Mobile Headset Adapter Table 7 Nortel Mobile Headset Adaptor elements and functions Key Function Answer key Press to answer an incoming call If there is no incoming call the IP 1140E handset selects a line and you hear a dial tone This is also referred to as Off hook Release Goodbye key This is also referred to as On hook Mute key Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation Volume key Use the Volume buttons to increase or decrease the volume of the headset Backlight The backlight illuminates when you connect your headset to the IP Phone 1150E Configuring 4 Bluetooth Your IP Phone 1150E is equipped with a radio system to support Bluetooth wireless technology enabled headsets Double press the Headset key to open the Bluetooth Setup dialog box You must be Configuring Local Menu options familiar with the operation of the navigation keys to work in the Blu
79. hone for Configuration 1 Welcome amp language selection Input provisioning server IP address Select item Provision TFTP IP 2 Equipment Setup Use the phone keypad to input your IP address as it 3 Locate data files es 4 Prepare phone for configuration Press the Apply softkey on the phone to start firmware 5 Autodiscover phone update a pho 6 Configure phone Updating firmware CEALL 40 7 Confirmation amp finish aasa CHE HY ut Wait for your phone to restart before going to the next step aj OR If you cannot locate the Provisioning Server address contact your network administrator to obtain the IP address and follow the administrator instructions Click No to return to the Prepare Phone for Configuration window shown in Figure 15 on page 47 g To reset the IP Phone and begin the software update press the Apply Reset key on the IP Phone Virtual Private Network The progress bar displays the percent complete of the software transfer h Restart your IP Phone i Click Next j Go back to Step 12 on page 45 and repeat the steps 15 When the Autodiscover Phone window appears as shown in Figure 18 on page 51 click Autodiscover Phone to discover connected IP Phones Note Click Stop to stop the search The text Searching for connected phones displays while the connected IP Phones are located The text Autodiscovery complete displays in the
80. igation key to select 4 the Paired item Configuring Local Menu options Dae J 606 Choose one of the following If the name of your headset appears in the Paired box proceed to step 5 If more than one device is paired and your headset is not already displayed in the Paired box do the following a Press the Right navigation key one or more times to highlight the Paired box Press the Enter key to open edit mode b Press the Up Down navigation keys to open the list Press the Up Down navigations key to scroll up or down in the list and highlight your headset c Press the Enter key to select the headset and close the box Press the Enter key to exit edit mode Press the Right navigation key one or more times to highlight the UnPair button next to the UnPair Device item Press the Enter key Your Bluetooth wireless technology headset is unpaired and removed from the Paired item list Your Bluetooth wireless technology headset is no longer paired with your phone and the wired headset can be used To use the wireless headset again you must perform the pairing and activation procedure Using the 2 Local Diagnostics submenu The Local Tools menu 2 Local Diagnostics submenu offers the Configuring Local Menu options following choices Press the Return soft key at any time while working with tools in the Local Diagnostics submenu to return to the Local Diagnostics submenu
81. ing the call indicator light 0 45 ee T2 Changing feature key labels poate ee ese ee Serre yap BA Configuring the name display format 74 To configure name display format 75 Configuring Live Dialpad 0 aa 75 Using the Password Admin menu 2 77 Configuring Local Menu options 2 055 80 Using the 1 Preferences submenu TETP EReedee has Oe Changing 1 Display Settings eb kee saa 82 Changing 2 LENGE a a nanan as are cae a ha 84 Configuring 3 Headsets PENTI Be AA 84 Configuring 4 Bluetooth 2 4 e0604666 500554684 91 Using the 2 Local Diagnostics submenu 103 1 IP Set amp DHCP Information a a TOS 2 Network Diagnostic Tools 103 2 Ethermmet a CLA AA AA 103 4 IP Network Statistics ee sese 104 5 USB DEVICES csc 6045 45 ea rbaeere saa LAAN 104 6 Advanced Diag Tools AA WA 7 DHCP Information gal debs peateecadae 104 8 LICENSE IDIOINALDN aka Pak acedde DARAAN 104 9 VPN Information LEPET PERTE pekas 105 10 Certificate Information habaan yg woe Using the 3 Network Configuration menu 105 Using he 4 LOCK Menu saga XBEKR SUNDAN DAY ee KADA 106 Call Center Agent Supervisor Features 107 Headset interface piga ara Shobha pnaggaaagng POT Agent login wa m ana KEKRA canes KAG
82. ion The In Calls indicator lights continuously during the call Note Pressing the In Calls Key with Call Forcing Auto Answer on disconnects an active ACD call Call Center Agent features The Emergency Key When you have an emergency situation LAL 1 Press the Emergency Key The indicator flashes while your supervisor is called When your supervisor picks up the call the LED indicator lights continuously and you have a three way conference Note The display shows information about the call Before you press the Emergency Key write down this information for future reference Use Not Ready Use the Not Ready Key when performing post call work To be taken out of the queue e a 1 Press the Not Ready Key This takes you out of the queue To be placed back in the queue 1 Press the Not Ready Key or the In Calls Key Note f you Press the In Calls Key during an ACD call the call is disconnected Call Center Agent features Activate Make Set Busy Make Set Busy allows you to make your phone appear busy to all callers To activate Make Set Busy LE 1 Press the Make Busy Key To deactivate Make Set Busy LE 1 Press the Make Busy Key a second time Making non ACD calls An Individual DN allows you to make outgoing calls and to receive non ACD incoming calls If you do not have an active call when the LCD indicator flashes you can press the corresponding Individual DN Key and an
83. irtual Office login of IP Phone 1150E into from any other telephone type is blocked The agent s phone must have a secondary or private DN assigned which is then used as the VO User ID To use Virtual Office you need your DN and preconfigured Station Control Password SCPW You must activate Virtual Office on your Office phone before you can connect to it from a Remote phone See Logging in to Virtual Office on page 178 Note Contact your system administrator to verify if the Virtual Office feature is available for your use Logging in to Virtual Office If the IP Phone is configured for Virtual Office the Virtual soft key is displayed as shown in Figure 23 on page 179 Additional phone features Figure 23 Virtual soft key To activate Virtual Office from this IP Phone on your Office IP Phone 1 Press the Virtual soft key ana 2 At the prompt enter your user ID 3 Press the Send Enter key Additional phone features aa 4 At the prompt enter the home Station Control Password SCPW Note 1 f the user ID is not found locally the message Locating Remote Server is displayed Note 2 After three failed login attempts wait 1 hour before attempting to log in again or contact your system administrator to reset your password For more information see Security features on page 23 Note 3 Your Virtual Office session expires after a fixed period of time determined by your system
84. issued to support Nortel Communication Server 1000 Release 5 5 software for UNIStim 3 0 November 2007 Standard 01 04 This document is up issued to support Nortel Communication Server 1000 Release 5 0 software This document was up issued to reflect a change in technical content May 2007 Standard 01 03 This document is up issued to support Nortel Communication Server 1000 Release 5 0 software This document was up issued to 01 03 to reflect a change in technical content found in the Regulatory section October 2006 Standard 01 02 This document is up issued to support Nortel Communication Server 1000 Release 4 5 software This document was up issued to 01 02 to reflect a change in technical content found in the Regulatory section October 2006 Standard 01 01 This document is up issued to support Nortel Communication Server 1000 Release 4 5 software This document was up issued to 01 01 to reflect a change in technical content found in the Regulatory section Contents About the Nortel IP Phone 1150E 11 Base I G NLA AA AP AN 12 Telephone controls TERES ea eheeoehonacarnenes A Telephone display CE peau an 22 License notification 6255 200 c4006s0bee4 dae eRe eR ES 22 Call features and Flexible Feature Codes 23 Security features PENE NTETE ANEAN ERTE ET so 23 Using encrypted calling anaana aaua 23 Managing your Station Control Password SCPW
85. key the phone resets and registers back to the branch office Using Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality Note If you do not use the Resume Normal Mode command after testing the phone automatically returns to Normal Mode in 10 minutes Services 1 Press the Services key 2 Press the Up Down navigation keys to Ce scroll and highlight Resume Normal Mode Additional phone features 3 Press the Send Enter key the phone registers back to the main office Troubleshooting MG 1000B The MG 1000B can cause error messages to display on screen Table 10 lists error messages and describes actions to correct the causes Table 10 Troubleshooting MG 1000B Display Message Probable Cause Actions Local Mode Test Local Mode Press the Services key and then select Resume Normal Mode Network problem Contact system administrator if problem persists Local Mode Gatekeeper unable to Notify system find end point from administrator Branch User ID Invalid ID 1 Local Mode Branch User ID not Notify system found in any administrator equipped Terminal Invalid ID 2 Number TN Regulatory and safety information Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are desi
86. lephone Options To select a language 1 Press the Up Down navigation keys to 4keJ scroll and highlight the desired language for example German Deutsche 2 Choose one of the following Select Cancel Press the Select soft key to save the desired language and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select the date and time format press the Services key select Telephone Options and select Date Time To select a date and time format ar 1 Press the Up Down navigation keys to 4keJD scroll and highlight the desired format Sample formats appear on the upper right side of the display area 2 Choose one of the following Select Cancel Press the Select soft key to save the format and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options Accessing display diagnostics The Display diagnostics option tests the phone display screen and indicator lights To access Display diagnostics press the Services key select Telephone Options and select Display diagnostics To use Display diagnostics ar 1 Press the Up Down navigation keys to 4keJD scroll through the list to view display capabilities Cancel 2 Press the Ca
87. lkaway Use this feature when you need to leave your desk during an ACD call during a non ACD call or while in the Not Ready state To use the Walkaway feature a 1 Press the Hold Key The LCD indicator beside the In Calls extension flashes Call Center Agent features 2 Disconnect the headset before you leave Note Some headsets have a quick disconnect feature You can do a quick disconnect instead of disconnecting the headset To Walkaway while in Not Ready mode Not Ready LED or LCD indicator is on and Not Ready is shown on the display kasta 1 Press the Not Ready Key 2 Press the Hold Key 3 Disconnect the headset To return from Walkaway 1 Connect the headset Call Center Agent features 1 Press the key next to the flashing indicator Note 1 f a caller disconnects before 7 1 you return from Walkaway the Not Ready indicator flashes When you return from Walkaway you are in Not Ready mode Note 2 Even if you are using the optional handset you must disconnect the headset to activate walkaway mode There is not a quick disconnect for the handset Call Center Supervisor Features Call Center Supervisor Features In addition to the features described in this section your network administrator can assign any feature listed in the Agent features section to a supervisor s phone except Supervisor Agent Keys Agent Keys allow you to connect observe
88. lowing steps to answer the paging call from any Meridian 1 extension 2637 1 Press an Individual Line DN Key H 2 Dialthe Radio Paging Answer FFC You aaa receive paging tone aaa aaa 3 Dial your own DN You are connected to aaa the paging caller Note lf the paging caller has hung up you will receive a steady high pitched tone Using Voice Call The Voice Call feature allows you to page another person or make an announcement through someone else s phone speaker To make a voice call 2637 1 Press an Individual Line DN Key Woicelall 2 Press the Voice Call Key a Additional Call Features 3 Make your announcement LP 4 Press the Goodbye key To respond to a voice call 7 1 1 Press the In Calls key when you hear the caller s voice through your speaker Using the Voice Messaging control screens The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the context sensitive soft keys instead of the dial pad To use Voice Messaging controls 2637 1 Press an Individual Line DN Key 2 Press the Message Key 3 Use the dial pad to log in to your voice mailbox 4 Press the Voice Message Key bawa Msa Ums3 Additional Call Features Play Stor Last Hext Delete Skirt Skip 3 Quit Press the Play Key to play your first new message Note Use the Mor
89. ment Setup 5 Autodiscover phone 6 Configure phone Have you located the item Provision TFTP IP 7 Confirmation amp finish c Double press the Services key on the IP Phone quickly Select the Network Configuration menu item Move the cursor to locate Provision or TFTP IP in the Network Configuration menu and then write down the existing address of the provisioning server so you can return to it after you complete this procedure Note A password prompt dialog box appears press Cancel Wait until your IP Phone display completes the Starting DHCP screen then perform Step c again For information about entering and editing text in the Local menu see Configuring Local Menu options on page 80 Virtual Private Network d If you are able to navigate to the Provision or TFTP IP parameter and edit this field click Yes The Prepare Phone for Configuration Input Provisioning Server IP address window appears as shown in Figure 17 on page 49 OR If you are not able to navigate and edit the address in Provision or TFTP IP in the Network Configuration menu or you were not able to edit this field click No The Prepare Phone for Configuration Alternate Provisioning Server window appears See Figure 16 on page 48 Figure 16 Prepare Phone for Configuration Alternate Provisioning Server window aj Nortel Phone VPN Configuration Wizard X Steps Prepare Phone fo
90. mission Remote phone has no Notify system Denied 1 Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 3 entered Remote phone has no Notify system Station Control administrator Password Permission Incorrect User ID Enter correct User ID Denied 4 entered Attempt to log in to a Go to an remote IP Phone 1120E or IP Phone 1120E or IP Softphone 2050 and IP Softphone 2050 from try again or consult an IP Phone 1150E your local system some restrictions administrator apply Permission Incorrect User ID Enter correct User ID Denied 6 entered Incorrect Station Select Retry and try Control Password again with the correct entered Station Control Password Server Network problem Notify system administrator if the problem persists Additional phone features Table 9 Troubleshooting Virtual Office Part 3 of 3 Displayed Probable Cause Actions Message Server Network problem Notify system Unreachable 2 administrator if the problem persists Permission Hardware problem IP Phone 1150E only Denied 8 allows an IP Phone 1150E VO login from an IP Phone 1150E VOUD Remote IP Phone does Notify system configuredonTN not have VOUA Class administrator of Service Using Media Gateway 1000B The Media Gateway 1000B MG 1000B provides a means of extending CS 1000 Release 4 5 features to one or more remotely located branch
91. n the Date Time area of the display To enable or disable Call Timer 1 Choose one of the following on art To turn on the call timer press the or On soft key To turn off the call timer press the Off soft key Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or configuration and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Setting the call indicator light To select a headset type press the Services key select Telephone Options and select Call Indicator Light To turn the call indicator light on or off 1 Press the Up Down navigation keys to scroll and highlight Headset Type Press the Send Enter key o f N 3 Press the Up Down navigation keys to 4 scroll and highlight a headset type 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations Changing feature key labels The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys collectively or 72 Configuring Telephone Options individually To rename feature key labels press the Services key select Telephone Options and select Change feature key labels If the feature key label setting is password pr
92. nal Click More to read a description of VPN 8 Click Next The Locate Data Files window appears as shown in Figure 12 on page 44 Virtual Private Network Figure 12 Locate Data Files window Nortel Phone VPN onfiguration Wizard v 0 7 Steps Select Data Files and Transfer Protocol 1 Welcome and Language selection Select the data files that will be used to configure your phone 2 Equipment Setup and VPN Use the Browse button to select the directory or zip file on your computer where they are stored 4 Prepare Phone for Configuration 5 Autodiscover Phone 6 Configure Phone Dxclentsiip 3 7 Confirmation and Finish Select the Transfer Protocol for sending the files to the phone TFTP v 9 Ifthe wizard was not able to locate the files click Browse to locate the provisioning files provided by your network administrator 10 Click Next The Prepare Phone for Configuration window appears as shown in Figure 13 on page 45 Virtual Private Network Figure 13 Prepare Phone for Configuration window Nortel Phone VPN onfiguration Wizard v 0 7 Steps Prepare Phone for Configuration 1 Welcome and Language selection In this step you will set the phone to Listening Mode 2 Equipment Setup and VPN 3 Select Data Files and Transfer Protocol Power up the phone As soon as Nortel appears on the display press the following keys in quick succession
93. ncel soft key to return to the Telephone Options menu Choosing a local dialpad tone The Local DialPad Tone option produces Dual Tone Multi Frequency DTMF sounds a single tone or no sound when you press a key on the dialpad To choose a local dialpad tone press the Services key select Telephone Options and select Local DialPad Tone To choose a local dialpad tone 1 Press the Up Down navigation keys to 4 Ce gt scroll and highlight one of the following dialpad tones None to disable all tones Short Click to enable a single tone for all keys DTMF to turn on a separate DTMF tone for each key Configuring Telephone Options 2 Choose one of the following Select Cancel Press the Select soft key to save the or tone selection and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Viewing phone information The Set Info option displays the following phone specific information e IP address e Hardware ID of the IP Phone e Current firmware version To view phone information press the Services key select Telephone Options and select Set Info To view phone information 1 Press the Up Down navigation keys to 4 gt scroll through the list to view phone information Cancel 2 Press the Cancel soft key to return to the Telephone Options menu Diagnostics The Diagnostics option displays the following phone specific
94. ne LCD screen contrast also adjusts the display screen contrast configuration for the Expansion Module Note 2 You can also adjust the contrast using the Local Tools menu Nortel recommends that you use the control in the Telephone Options menu Configuring Telephone Options To adjust the display screen contrast 1 To increase or decrease the display contrast level choose one of the Down Ur following or Press the Down and Up context 2 sensitive soft keys ES Ee Press the Up Down navigation keys 2 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Selecting a language The display is available in multiple languages To choose a language press the Services key select Telephone Options and select Language If the Language setting is password protected you must enter a password SCPW to change the language If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note This language setting controls the language used by features on your phone only To set the language used elsewhere on your phone press Services twice select Preferences and select Language Configuring Te
95. nferee is disconnected from the call Note If there are additional conferees to be disconnected press the Conferee Selectable Display Key until the conferee that is to be disconnected is displayed on the screen 3 Press the Goodbye key Use Group Call Group Call automatically calls members of a predefined group one ata time until they have all answered Ask your network administrator for details on how to create a conference call group To call group members 2637 _ 1 Press an Individual Line DN Key Additional Call Features To answer a Group Call 2637 1 Press the Group Call Key or enter the Group Call FFC The feature automatically calls all group members The icon flashes until all members answer Their phone numbers appear on the display as they answer When the last person answers the Group Call indicator lights steadily Note 1 When a person in your group is on a conference call or another group call they are not connected to your group call Note 2 After all the people in the group have answered only the person who made the group call can put the call on hold Press the Individual Line DN Key beside the flashing LCD indicator Note 1 If you are on a call and you receive three 10 second tones this is the notification of a group call on your current extension Note 2 f you are on a call on another Individual Line DN on your phone when a group call is made you
96. not have a Call Waiting Key and you hear the Call Waiting tone press the Goodbye key to end your current call Press the Individual Line DN Key beside the flashing LCD icon to answer the incoming call Additional Call Features Forward calls The Call Forward feature allows you to direct your calls to ring at another Line DN You cannot forward calls while your phone is ringing To forward your calls Forward 1 Press the Forward Key The previously stored forward number appears if one exists and the screen displays Enter forward number aaa 2 If desired enter a new number The aaa ma a existing number is automatically deleted nun If you make a mistake use the Delete Key to delete the previous digit s Press Cancel to leave this screen without forwarding your phone or changing the number Done 3 Press the Done Key to activate Call Forward To view the number that your calls are being forwarded to CheckFu 1 Press the Check Forward Key Exit 2 Press the Exit Key to return to the previous screen This action will leave Call Forward active Additional Call Features To cancel Call Forward CheckFu 1 Press the Check Forward Key Exit 2 Press the Cancel Forward Key Forward internal calls only Internal Call Forward allows only calls originating at internal DNs to ring at another DN Calls originating outside your Meridian 1 system will still ring at your phone You cannot
97. om group by pressing a code assigned to each member of the group The intercom group must be set up by your network administrator To make an Intercom call 2637 1 Press an Individual Line DN Key Intercom 2 Press the Intercom Key a IP Phone 1150E non ACD call features 3 Dial the one or two digit code for the aaa intercom group member you want to call aaa To answer an Intercom call while on a line other than your Intercom group line Press the Hold Key to put the current call on hold or Press the Goodbye Key to end the call Intercom 2 Press the Intercom Key and begin to speak Answering a call When you receive an incoming call on an Individual Line DN your phone rings and the LCD indicator flashes To answer a call 2637 1 Press the Individual Line DN Key Lend beside the flashing LCD indicator Note lf you have the handset option and you pick up the handset you must also press the Individual Line DN Key otherwise the handset is not operable However you may terminate a call by replacing the handset in the cradle IP Phone 1150E non ACD call features While on an active call This section describes features that you can use while on an active call on an Individual Line DN To place a call on Hold Use the Hold feature when you are talking with one party and a second call comes in on a second Individual Line DN You can answer the second call and retain th
98. on e The lower display area provides feature soft key label information Figure 3 IP Phone 1150E LCD screen Upper display area Self labeled line programmable feature key labels Middle display area Information line Lower display area Context sensitive soft key labels License notification Notify your system administrator if your phone displays a message in a pop up window about the licensing feature or evaluation period License notification provides details to help diagnose why the features are disabled on the phone You can press the Stop key or lift the handset to close the window The window redisplays every 24 hours at 1 00 AM default The time and time frame can be configured when you provision the phone For information about provisioning the IP Phones see Nortel Communication Server 1000 IP Phones Fundamentals NN43001 368 About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Some features are not available on all telephones Call features and Flexible Feature Codes FFC must be assigned to your telephone and supported by system software Contact your system administrator to configure these features and codes on your telephone Security features The following security features are available on your IP Phone 1150E e Using encrypted calling e Managing your Station Control Password SCPW Using encrypted calling Your IP Phone 1150E supports secure communication using SRTP
99. one As soon as Nortel appears on the display press the following keys in quick succession 5 Autodiscover Phone 6 Configure Phone gm 7 Confirmation and Finish Pe J De J Mute Mute Confirm the phone displays Listening Mode Ces Lm a Power off your IP Phone and power it back on again 14 As soon as the word Nortel appears on the IP Phone display screen quickly press the following keys in order WW Be Ga Mute Mute Note The IP Phone can take up to 60 seconds for Listening Mode to appear in the display area b Ifthe IP Phone displays Listening Mode click Yes and go to Step 15 on page 50 Virtual Private Network OR If the IP Phone does not display Listening Mode then your IP Phone requires a software upgrade in order to proceed Click No to proceed to a software upgrade Follow the next steps to perform a software upgrade on your phone The Prepare Phone for Configuration window appears as shown in Figure 15 on page 47 Figure 15 Prepare Phone for Configuration window Nortel Phone VPN Configuration Wizard E3 Steps Prepare Phone for Configuration 1 Welcome amp language selection The phone requires a firmware upgrade to proceed Press the Services key on the phone twice in quick succession 3 Locate data files S jU F 4 Prepare phone for configuration Select the Network Configuration menu Scroll amp locate item Provision TFTP IP 2 Equip
100. ord if Password Protection is enabled Press the Send Enter soft key Press the Up Down navigation keys to scroll and highlight one of the following Enable Password Protection Disable Password Protection Configuring Telephone Options Choose one of the following context sensitive soft keys Yes to accept the selection Noto return to the Directory menu Press the Done soft key Configuring Local Menu options Configuring Local Menu options Note Many of the options discussed in this section are for administrator use only do not make any changes unless instructed by an administrator Your system administrator can establish a password for the Local Tools menu In that case a password prompt dialog box appears when you attempt to access the Local Tools menu You must then type the correct password using the dial pad and press the Enter key to access the Local Tools menu Note In case of an incorrect password the Local Tools menu does not open If this occurs contact your system administrator Your IP Phone 1150E has both local and server based options Press the Services key twice to access the Local Tools menu which is organized into the following submenus e Using the 1 Preferences submenu on page 82 e Using the 2 Local Diagnostics submenu on page 103 e Using the 3 Network Configuration menu on page 105 e Using the 4 Lock Menu on page 106 If a menu entry h
101. otected you must enter a password SCPW to change the feature key label If you enter an incorrect password an error message is displayed If you enter an incorrect password more than three times the password functionality is locked Contact your system administrator to unlock the password Note If a feature key is configured as an auto dial key the label does not change if the auto dial key configuration changes To rename the labels f a 1 Press the Send Enter key 2493 2 Press the feature key that you are changing Note If you press a prime DN key an error message appears 3 Enter the new information for the feature key label To enter special characters press the Up navigation key 4 Choose one of the following Select Cancel Press the Select soft key to save the or changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Configuring Telephone Options To restore the default labels To restore feature key labels press the Services key select Telephone Options and select Change feature key labels f a 1 Press the Send Enter key o 2 Use the Up Down navigation keys to ika scroll and highlight one of the following a Restore all key labels Press the Yes soft key to change all feature keys to default values b Restore one key label Press the Select soft key Press the feature key Press the Yes soft key
102. oved in step 1 mark the wall mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you want to install the phone Four small pins on the bottom of the stand cover make marks on the wall Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 mm 1 8 inch from the wall and then install the phone stand mounting holes over the screw heads as indicated in Figure 6 on page 34 Method A You may need to remove the phone from the wall to adjust the lower screws When the lower screws are snug install the phone on the mounting screws and then tighten the top screws Method B Attach the 15 cm 6 inch CAT5e cable position the stand over the mounting rivets and slide the phone down the wall so that the rivets fit into the slots on the stand indicated in Figure 6 on page 34 Method B Replace the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click Put the phone in the wall mount position optional If you wall mounted your phone put it in the wall mount position by holding the Tilt lever and pressing the phone towards the base until the phone is parallel with the base Release the Tilt lever and continue to push the phone towards the base until you hear an audible click Ensure the phone is securely locked in position Virtual Private Network Virtual Priva
103. owed by dial tone that you hear when accessing phone features Station Control Password SCPW Enables security features on your phone to prevent others from making calls from your phone and to prevent access to protected features for example Remote Call Forward Status Messages A message displayed to inform you about important information A right arrow appears if more than one Status Message is present Examples of Status Messages include Message Waiting All Lines Forwarded to 6453 Do Not Disturb On Ring Again active and Ringer is OFF System or Switch Your office communication system Switchhook A button on which the handset presses down disconnecting your call when you replace the handset The handset when lifted releases the switchhook and you either answer an incoming call or you receive a dial tone to make a call User interface Screen displays that interact with the end user as a result of an action or event Visual Alerter Message Waiting indicator An LCD or an LED that flashes to indicate that a message is waiting or when the ringer is on Index A About the IP Phone 2004 193 ACD calls 112 Activity code 112 agent ID 108 agent keys 120 Agent Return 117 Agent Walkaway 117 announcement 144 153 Answer Agent 121 answer calls 135 Answer Emergency 121 Answer Supervisor 116 Attendant Recall 139 Auto Dial 129 display number 129 Automatic Answerback 143 B Busy Override 150
104. point and modem on page 39 Virtual Private Network Figure 7 IP Phone connected to the modem connects to phone LAN Ethernet Port connects to phone PC Ethernet Port Figure 8 IP Phone connected to the router connection to WAN port on router Router connection from IP Phone connection from PC s LAN Ethernet port Ethernet port to LAN port on router to LAN port on router Virtual Private Network Figure 9 IP Phone connected to the wireless access point and modem Modem 8 WiFi access point PC with WiFi connection from IP Phone LAN Ethernet port to Modem and WiFi access point Note f your home network is not configured as shown in the above figures contact your system administrator for assistance Note You cannot connect multiple PCs directly to the PC port on the IP Phone Note The Nortel Phone VPN Configuration Wizard requires direct communication with the IP Phone on the network Ensure that your network allows devices to communicate with each other on the local network Some network equipment allows you to isolate devices from each other If you are unsure it is recommended that you temporarily connect your PC to the IP Phone to run the initial Nortel Phone VPN Configuration Wizard See Figure 8 IP Phone connected to the router on page 38 QoS configuration recommendations Nortel recommends that you connect the PC to the IP Phones PC Ethernet Port as the IP Phone provides Quali
105. r Configuration 1 Welcome amp language selection Alternative Provisioning Server input i Press the Auto softkey on the phone 2 Equipment Setup Scroll and deselect item Provisioning Server 3 Locate data files Press the Config softkey on the phone 14 Prepare phone for configuration Scroll and locate item Provisioning Server IP Have you located the list item Provisioning Server IP 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish e Press the Auto soft key on the IP Phone Navigate to 12 Provisioning Server Clear the Provisioning Server check box f Press the Config soft key on the IP Phone Navigate to the Provision item Note If you can locate the existing provisioning server address write it down so you can revert to it after you complete this procedure then Virtual Private Network click Yes Observe the Provision or TFTP IP address as shown in Figure 17 on page 49 This is the IP Address of your PC running the Wizard tool Use the IP Phone keypad to enter the Provision or TFTP IP address of the provisioning server Note To enter a dot period when entering an IP address using the IP Phone keypad either press the 1 key repeatedly or double press the asterisk key Figure 17 Prepare Phone for Configuration Input Provisioning Server IP address window Nortel Phone VPN Configuration Wizard E3 Steps Prepare P
106. r is nan automatically dialed Using System Speed Call System Speed Call allows you to make a call by dialing Speed Call codes which may override your phone s class of service restrictions The System Speed Call feature is set up on the system by your network administrator It is a speed dial number that is common to many users therefore it is set up on the system not on your individual phone To make a System Speed Call 2637 1 Press an Individual Line DN Key SecCtrl 2 Press the System Speed Call Controller key or the System Speed Call User Key or enter the System or Speed Call User FFC SpcUer IP Phone 1150E non ACD call features aaa 3 Dial the Speed Call code assigned to the aaa aaa phone number The number is aaa automatically dialed Using Hot Line The network administrator can program a Hot Line Key that allows you to dial a specific number automatically The network administrator can apply other features to the Hot Line such as Call Redirection so that the Hot Line call is answered by a person and not by a voice mail box To use Hot Line HotLine 1 Press the Hot Line Key The Hot Line Key automatically dials the number Note If your main DN is a Hot Line the Hot Line dials the number automatically Using Intercom calling The Intercom feature connects a group of people together through an Intercom Key You can use the Intercom feature to call a member of your interc
107. r of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Additional Call Features Override 3 Press the Override Key again or enter the Override FFC again The other two persons on the call receive an override tone and a conference call is established between the three of you If anyone disconnects the other two persons will remain connected To end the connection 1 Press the Goodbye key Using Forced Camp on Forced Camp on allows your phone to automatically ring another phone as soon as that phone disconnects from its current call Forced Camp on allows you to camp on both internal and external calls To use Forced Camp on HH 1 Diala phone number and receive a busy signal aaa Override 2 Press the Override Key or enter the Override FFC to initiate a Forced Camp on If either of the persons on the call disconnects at this time you receive an overflow fast busy engaged signal Note The person you called hears a tone and you hear ring ringback signal or busy engaged signal depending on the options chosen You are now camped on to the number you dialed Additional Call Features 3 When the person you called finishes their call your phone automatically dials the number Both your phone and their phone ring To answer a camped on call 2637 1 Press the Individual Line DN Key beside the flashing LCD indicator You a
108. re connected to the camped on caller Note Your phone can be programmed for either Camp on or Call Waiting but not both Override Feature You can Override a busy signal and interrupt another call To override a busy engaged signal saa 1 Dial a phone number and receive a busy signal aaa Override 2 Press the Override key or enter the Override FFC The people on the call in progress receive a tone for approximately one second the feature connects the three of you together A short tone repeats every sixteen seconds Additional Call Features To end the connection 1 Press the Goodbye key Using Privacy Release Privacy Release allows one or more people who share your DN to join your call To use Privacy Release while on an established call PrivRls 1 Press the Privacy Release Key while you are on a call Other persons can now join the call if they press the shared Line MADN Key on their phone Using Radio Page Some phone systems can have an on site Radio Paging system This system feature allows you to page a person and stay on the line until they answer The paged person answers the call when they enter a special Paging Meet me code from any phone This connects the person paged to the party who paged them To use Automatic Pre selection Meet me page 2637 1 Press an Individual Line DN Key H 2 Dialthe Radio Paging FFC You receive aa j aaa paging dial tone
109. receive a long tone through the handset or headset Note 3 You do not receive notification of a group call if you are already on a conference call or another group call Additional Call Features To end a Group Call 1 Press the Goodbye key When the person who made the group call disconnects the call terminates for all members of the group However the members of the Group Call can disconnect from the call and not affect other members on the call Using Record On Demand key If this feature is enabled you can use the Record on Demand ROD feature key to record your telephone conversation Press the ROD key to start or stop the call recording This key is associated with the active user ID and is displayed only if a call is active The ROD key blinks while it is connecting to the call recording application and is lit when the call is recording The ROD key is displayed in the following scenarios Normal operation Press the ROD key during an active call to record the call e Call Recording CR application in ROD Mode Press the ROD key during an active call to record the call Bulk Recording For an active call or unregistered DN Position ID call recording is initiated even though the ROD key is not pressed 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again Additional Call Features Using SAVE key Use the SAVE feature key to save the
110. recording of an active call This key is associated with the active user ID and is operational only if a call is active The SAVE key is displayed in the following scenarios e Normal operations If the SAVE key is pressed during an active call the call is saved e CRapplication in Bulk Record Save everything mode Recorded conversation is saved at the end of the call If the SAVE key is pressed then the call is not saved e CR application in Bulk Record Delete everything mode Recorded conversation is deleted at the end of the call If the SAVE key is pressed then the call is saved The SAVE key lamp status depends on the status of the call recording If the call is to be saved then the lamp is lit 1 Press the ROD key during an active call 2 To stop the call recording press the ROD key again 3 Press the SAVE key to save the conversation Additional phone features Additional phone features The following features are described in this section Using the Personal Directory on page 171 Using the Callers List on page 174 Using the Redial List on page 176 Using Virtual Office on page 178 Using Media Gateway 1000B on page 186 Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries A Personal Directory entry can contain last name up to 24 characters first name up to 24 characters phone numbers
111. red window Z2 Nortel Phone VPN Configuration Wizard E3 Steps Autodiscover Phone 1 Welcome amp language selection More than one phone phone was discovered Each phone has a MAC address which is located on 2 Equipment Setup a label on the back of your phone 3 Locate data files Label example with MAC address 4 Prepare phone for configuration EXAMPLE1234 Yryyimm da 5 hutodecover phone mac EXAMPLE0012 00 N12345 SOrD gati pug 100 1H 7 Confirmation amp finish Select the phone you wish to configure Select one v a Obtain the MAC address of the IP Phone for which you are configuring the VPN The MAC address is printed on a label located on the back of the IP Phone b Select the IP Phone to configure from the drop down list c Click Next 17 When the Configure phone window appears as shown in Figure 20 on page 53 click Configure phone to initiate the provisioning session that configures the VPN feature on the IP Phone Virtual Private Network Figure 20 Configure phone window Nortel Phone VPN Configuration Wizard Steps Configure phone 3 Click the Configure Phone button to start configuring 1 Welcome amp language selection yoon pk 2 Equipment Setup Naba 4 Prepare phone for configuration Phone configuration complete 5 Autodiscover phone NANAKHAHAHANANNAHA ADAH ARR EAARD HER 100 6 Configure phone 7 Confirmation amp finish 4 Ba
112. repeat steps one and two or press the Agent Key for the next agent To leave Call Agent state 1 Press the Goodbye Key Use the Supervisor Observe and Supervisor Headset Port The Supervisor Talk Listen Key is located in the upper left corner of the IP Phone 1150E and has an associated LED A supervisor can listen in on an active call at an IP Phone 1150E by connecting the headset into the port near the Supervisor Talk Listen Key on an agent s phone The LED remains dark to denote that the supervisor can hear the conversation while the microphone for the supervisor s headset is muted Call Center Supervisor Features To use the Supervisor Talk Listen feature 1 Plug your headset into the agent phone To use the Supervisor Observe feature for a two way conversation Lert 1 Press the Supervisor Key The LED lights continuously and the supervisor can participate in the conversation To mute the Supervisor headset Lert 1 Press the Supervisor Key a second time to put the supervisor headset on mute The LED turns off Observe Agent To observe an agent Lees 1 Press the Observe Agent Key Your position goes into Not Ready state 2637 2 Press the Agent Key or aaa 3 Dial the agent s position ID You can HAH listen to the agent and caller s aaa conversation Note To observe another agent repeat step two Call Center Supervisor Features Note You cannot observe an agent if the
113. rk To configure an IP Phone 1150E for a static IP address Press the Services key twice Enter the Admin password Select Network Configuration Scroll down to DHCP and ensure it is unchecked Enter the IP address in the Set IP field Enter the Net Mask in the Net Mask field Enter the Gateway in the Gateway field Enter DNS IPs if applicable Press Apply The phone reboots Oe Noa O N gt To obtain an IP Address through DHCP 1 Press the Services key twice 2 Enter the Admin password 3 Select Network Configuration 4 Scroll down to DHCP and ensure it is checked Configuring Local Menu options 5 Press Apply The phone reboots Using the 4 Lock Menu A system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes Call Center Agent Supervisor Features Call Center Agent Supervisor Features This section describes features and procedures common to both the Call Center Agent and the Call Center Supervisor Headset interface Note Refer to your distributor for recommended headset types for use with the IP Phone 1150E Test your headset before using the phone to receive calls In a noisy environment an amplified headset is an option Select Headset type in the Options list and choose Type 1 Type 2 or Amplified When an amplified headset is used there are two methods of volume control the Volume Control Bar on the phone and the vol
114. rred Name Match on page 67 e Configuring Area Code Setup on page 68 Configuring the Callers List log You can configure the Callers List to log all incoming calls or only unanswered calls The default configuration is Log all calls To log only unanswered calls press the Services key select Telephone Options and select Call Log Options from the main menu To log only unanswered calls 1 Press the Up Down navigation keys to 4 scroll and highlight the Log Mode option 2 Press the Send Enter key Configuring Telephone Options a 3 Press the Up Down navigation keys to 4keJD scroll and highlight Log unanswered calls 4 Choose one of the following Select Cancel Press the Select soft key to save the or configuration Press the Cancel soft key to keep existing configurations To log all incoming calls including calls while IP Phone is busy To log all incoming calls including calls while your IP Phone is busy press the Services key and select Call Log Options from the Telephone Options menu e Press the Up Down navigation keys to scroll and highlight the Incoming Calls option e Press the Select soft key e Press the Up Down navigation keys to scroll and highlight Log calls if busy Choose one of the following e Press the Select soft key to save the configuration e Press the Cancel soft key to keep existing configurations Configuring New Call Indication You can configure your
115. s and select Language To select the language used in the local menus press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and then press the 2 key on the dialpad to select 2 Language To select the language used in local menus am 1 Press the Up Down navigation keys to te scroll up or down and highlight the Z desired language for example German Deutsche 2 Choose one of the following Select Cancel Press the Select soft key to save the desired language and return to the or e Telephone Options menu Press the Cancel soft key to keep existing configurations Exit 3 Press the Exit soft key to exit to the main display Changes are saved automatically Configuring 3 Headsets Selecting Active Headset Device Configuring Local Menu options To select the Active Headset Device press the Enter key Press the Up Down navigation keys to select the desired headset To select the active headset device mar 1 Press the Up Down navigation keys to ika scroll up or down and highlight the Headsets menu 2 Choose one of the following Select Cancel Press the Select soft key to save the or desired headset and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Note You can select a headset even if it is not connected to the IP Phone 1150E 3 Press the Exit soft k
116. s while on an established call To record the calling party number or charge account number Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number or Or Press the Calling Party Number Key EnterCallPartu The screen displays Enter Calling Parts number 3 Dial the charge account number or aaa calling party number Use the Clear Key aaa or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call DE 4 Press the OK Key to return to your call Displaying incoming calls The Display Key allows you to be on an active call and display an incoming caller s name and or number if not automatically displayed without interfering with the call in progress IP Phone 1150E non ACD call features To view the name of a second caller while on a call in progress Diselay 1 Press the Display Key ll 2 Press the flashing Individual Line DN 24935 0 Key The call waiting information appears on the display Note 1 Use of the Display Key does not interfere with the call in progress Note 2 You can use the Display Key in combination with other feature keys to display information associated with the feature Tracing a Malicious call Malicious Call Trace provides a way for you to trace nuisance calls The feature is available for both internal and external calls When
117. swer the call To make a non ACD call 2637 1 Press an Individual DN Key aaa 2 Dial the number you want to call Call Center Agent features To answer a non ACD call 2637 1 Press the DN Key next to the flashing kawan indicator You are connected to your non ACD caller Contact your supervisor To answer your supervisor when your phone rings and the Supervisor indicator flashes 1 Press the Supervisor Key If you are on a call and hear a buzz and the Supervisor indicator flashes 1 Press the Hold Key 2 Press the Supervisor Key To call your supervisor Press the Supervisor Key If you are on a call this automatically puts the call in progress on Hold pang To return to the ACD call Press the In Calls Key ping Call Center Agent features To Conference your Supervisor during a call in progress 1 Press the Supervisor Key The caller is on hold and you can talk privately with your supervisor 2 Press the Supervisor Key a second time to have a three way conversation with the supervisor and the caller To Transfer to a supervisor during a call in progress 1 Press the Supervisor Key The caller is on hold and you can talk privately with your supervisor the supervisor answers 3 Press the Goodbye Key to disconnect from the call The caller remains connected with your supervisor PS 2 Press the Supervisor Key again when Use Walkaway and Return from Wa
118. te Network A Virtual Private Network VPN is a network that uses a public network infrastructure such as the Internet to provide you with secure access to the private network of your organization The IP Phone VPN feature allows you to connect to your organization s private network from a public or remote network For example you can use your home public Internet connection to connect to your organization s private network This chapter describes the procedure to upgrade the software of your IP Phone if required and configure the VPN on your IP Phone An installation wizard helps you perform the necessary steps Note The INortel Phone VPN Configuration Wizard uses the default language of the operating system of your PC If the language is not supported by the wizard the default wizard language is English Your system administrator provides you with all the necessary files you require to configure your IP Phone for VPN and helps you to resolve any errors that occur during configuration Before you begin Before you upgrade the IP Phone software and configure VPN on your IP Phone complete the following checklist e Ensure that your PC is using one of the following operating systems Windows XP Windows Vista Macintosh OS e Ensure that you received a copy of the provisioning files from your network administrator The following files should be included Nortel Phone VPN Configuration Wizard jar provisionin
119. tem is complete Additional Call Features 3 Make your announcement To disconnect from the paging system LE 1 Press the Goodbye key Charging a call or charging a forced call Call Charge allows you to charge a call to a specific account Forced Charge Account allows you to charge long distance calls from a phone restricted to local calls To charge or force charge a local or a long distance call to an account before you dial 2637 1 Press an Individual Line DN Key Account 2 Press the Account Key The screen displays Enter account number nan 3 Dial the charge account number Use naa the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call Ok 4 Press the OK Key Leal Additional Call Features aaa 5 Dial the number To charge a call in progress Charge 1 Press the Charge Key The screen displays Select Charge ture Account 2 Press the Account Key The screen displays Enter account number H 3 Dial the charge account number Use naa the Clear Key or Delete Key to edit the number Press the Exit Key to leave the screen without charging the call DE 4 Press the OK Key You return to your ma call To charge a call to an account when you transfer a call Trans 1 Press the Transfer Key The call is placed on hold Account 2 Press the Account Key kama 3 Dial charge account number You rec
120. the desired entry Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete Press the Cancel soft key to return to the Personal Directory without deleting the entry Additional phone features To delete the entire Callers List Delete 1 Press the Delete soft key kama 2 Choose one of the following context sensitive soft keys Yes Ho ma Or Yes to delete the entire Callers List Noto return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls Redial List can stored up to 20 entries When the list is full the system overwrites the oldest entry Use the Redial List feature to review calls made and to redial previously dialed calls The Redial List contains e the last and first names of the dialed party if available e the DN of the dialed party e the time and date of the last dialed occurrence Note lf the caller name is not defined then only the telephone number is displayed Entries in the Redial List are sorted by the time the call was received Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access Redial List press the Directory key and sel
121. tive headset and is used when you press the headset key Exit 11 Press the Exit soft key to exit to the main display Changes are saved automatically Dual Pairing Headsets Take special care when using a dual pairing type of Bluetooth wireless technology headset which can be paired to its base as well as to the IP Phone 1150E If it is paired to both the IP Phone 1150E is the second device and the following applies Press the headset telephone key e Ifa single tone sounds the headset is connected to the base e If a double beep sounds the headset is connected to the IP Phone 1150E Configuring Local Menu options If the base is powered off the headset is only paired to the IP Phone 1150E and pressing the telephone key connects you to the IP Phone 1150E Note Unless you need to dual pair a headset operating the headset with the IP Phone 1150E is simpler if the headset is only used with its charging only base The desktop IP Phone base should be powered off if it is not in use Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same IP Phone 1150E the Use Bluetooth headset item switches between the wired headset and the Bluetooth headset If you select the Use Bluetooth Headset check box the Bluetooth headset provides the audio If you clear the Use Bluetooth Headset check box the wired headset provides the audio T
122. ts and make corrections before you dial the number To use Predial aaa i sea 1 Dial the number aoa Note 1 f you are calling an external or long distance number be sure that the appropriate access codes are included Note 2 Press the Pause Key to insert a 1 5 second pause in the dialing string 2637 2 Press an Individual Line DN Key to oa receive dial tone The displayed predialed number is automatically dialed Note You cannot use the Predial feature if the Live dial pad feature is active IP Phone 1150E non ACD call features Using Auto Dial Auto Dial lets you dedicate a feature key to a specific phone number When the Auto Dial Key is pressed the number is dialed automatically To use Auto Dial 2637 kama 1 Press an Individual Line DN Key AutoDial 2 Press the associated Auto Dial Key a Note The number is dialed automatically To display the Auto Dial number DisFlay 1 Press the Display Key AutoDial 2 Press the configured Auto Dial Key The number appears on the display To store an Auto Dial number AutoDial 1 Press the Auto Dial Key aaa 2 Dial the number to be stored on the Auto aaa aaa Dial Key aaa IP Phone 1150E non ACD call features AutoDial 3 Press the Auto Dial Key again The number is stored on the key To change the key label HutoDial select Change feature key label from the Options List menu Please see Changing featur
123. ty of Service QoS on outbound traffic If other PCs share the internet connection then Nortel recommends that you configure QoS for outbound traffic and prioritize the IP Phone traffic Typical QoS methods that are available are port based priority MAC Virtual Private Network Address based Priority and IP Address based Priority To configure QoS see your router documentation Installing and configuring VPN Use the following procedure to install and configure VPN on your IP Phone Note Depending on the version of software installed on your IP Phone you may need to upgrade the software on the IP Phone prior to configuring the VPN feature To install and configure VPN 1 To obtain the required files follow the instructions provided by your system administrator 2 Power down the IP Phone 3 Run the Nortel Phone VPN Configuration Wizard jar file The Welcome amp language selection window of the Wizard appears as shown in Figure 10 on page 41 Virtual Private Network Figure 10 Welcome amp language selection window Z2 Nortel Phone VPN Configuration Wizard Pag so Welcome to the Nortel Phone VPN Configuration Wizard This wizard will help you connect and set up your phone Please confirm your language preference gt Phone VPN Configuration Wizard English v NORTEL 4 Select your language preference The following languages are supported e Arabic e Chinese
124. u use the Contrast Adjustment control in the Telephone Options menu Configuring Local Menu options To adjust Contrast or Sleep settings press the Services key twice to open the Local Tools menu press the 1 key on the dialpad to select 1 Preferences and then press the 1 key on the dialpad to select 1 Display Settings To adjust Contrast or Sleep settings o 1 Press the Up Down arrow keys to scroll Ce up or down and highlight one of the following Contrast Sleep Sleep appears in the format xxx where xxx is a time in minutes or hours f a 2 Press the Enter key e 3 Press the Up Down arrow keys to 4 gt increase or decrease the selected value Available values for Sleep are as follows 5m 5 minutes 15m 15 minutes 30m 30 minutes 1h 1 hour default 2h 2 hours Never screen does not go black Note Extending the sleep time or setting it to Never reduces the life span of the display screen Exit 4 Press the Exit soft key to exit to the main Lael display Changes are saved automatically Configuring Local Menu options Changing 2 Language Use the Preferences menu item to configure local preferences Use the Language tool to select the language used on your phone Note This language setting controls the language used in the local menus on your phone only To select the language used by features on your phone press the Services key select Telephone Option
125. ume control on the headset amplifier Adjust the phone volume before adjusting the headset volume To provide the best communication with the least amount of distortion the headset volume control should have a higher setting than the phone volume control Agent login To login as an agent 7 1 1 Press the In Calls Key 2 Dial your Agent ID if required aoa aaa s2 1 3 Press either the In Calls Key or the Not Ready Key to enter the ACD queue Call Center Agent Supervisor Features Login with Agent ID and Multiple Queue Assignment MQA The process of logging in using MQA consists of entering your four digit Agent ID followed by a Supervisor ID if your queue requires one followed by up to five ACD DNs and priority values if priority values are being used terminated by To choose the default Priority or Supervisor ID enter instead of a Priority entry or a Supervisor ID entry The Priority or Supervisor configured for your IP Phone 1150E will be used Note A Supervisor who is logging in to accept ACD calls cannot specify a Supervisor ID even in the case where agents are required to enter one To login with Agent ID and MQA L31 1 Press the In Calls Key Call Center Agent Supervisor Features aaa aaa aaa aaa Dial your Agent ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Dial your Agent ID Supervisor ID ACD DN 1 ACD DN 2 ACD DN 3 ACD DN 4 ACD DN 5 Di
126. up a line Your network administrator can set up a System Park where most calls are automatically parked If configured network wide Call Park can be used across networks To park a call on a System Park DN Park 1 Press the Park Key The screen displays a System Park DN and asks for confirmation OK 2 Press the OK Key The call parks on the System Park DN IP Phone 1150E non ACD call features To park a call on a DN other than the System Park DN Park 1 Press the Park Key The screen displays Press OK to park call on 2198 Where 2196 represents the default System Park DN aaa 2 Dial the DN where you want to park the aaa Sere call When you begin dialing the screen wan displays Enter digits then park When you have completed dialing the call park DN the screen displays Press OK to Park call OK 3 Press the OK Key The call parks on the selected DN To retrieve a parked call 1 Press an Individual Line DN Key 2493 2 Dial the DN where you parked the call 4 Note If a parked call is not retrieved within a specified period of time it rings back to your phone or to the attendant Check with your network administrator to determine your specified period of time IP Phone 1150E non ACD call features Calling Party Number Charge Account The Calling Party Number Charge Account feature allows you to record a caller s number or charge account number for accounting purpose
127. up to 31 characters To use the Personal Directory press the Directory key and select Personal Directory To add an entry Add Press the Add soft key Note If the message Directory is full appears delete one or more entries to add a new entry Use the dialpad to enter the name Additional phone features Done To edit an entry Done Hext o Edit or Cancel Cancel 3 Press the Next soft key Use the dialpad to enter the phone number Do one of the following Press the Done soft key to save the new entry Press the Cancel soft key to return to the Add screen Press the Up Down navigation keys to scroll and highlight the desired entry Press the Edit soft key and perform your edits Choose one of the following Press the Done soft key to save the changes Press the Cancel soft key to return to the Personal Directory without saving your changes Additional phone features To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry o Delete 2 Press the Delete soft key 3 Choose one of the following Confirm Cancel Press the Confirm soft key to delete Press the Cancel soft key to return to the Personal Directory without deleting the entry To search for an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry 2 Choose one of the follo
128. uring Telephone Options Select Cancel Adjusting the volume Press the Up Down navigation keys to scroll and highlight an option for example Language Press the Send Enter key The display provides information required to adjust your selection Choose one of the following Press the Select soft key to save changes and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations To adjust the volume press the Services key and select Telephone Options and select Volume adjustment To adjust the volume Press the Up Down navigation keys to scroll and highlight one of the following Headset talk Ringer Headset listen Buzzer Press the Send Enter key Configuring Telephone Options 3 To increase or decrease the volume do Down Up one of the following bawa or Press the Down and Up context or sensitive soft keys z Press the Up Down navigation keys 4 Choose one of the following Select Cancel Press the Select soft key to save the or volume level and return to the Telephone Options menu Press the Cancel soft key to keep existing configurations Adjusting the display screen contrast To adjust the LCD screen contrast press the Services key select Telephone Options and select Contrast adjustment Note 1 If you have an Expansion Module for the IP Phone 1150E attached to your phone adjusting the pho
129. wer right key on your IP Phone 1150E and is the main ACD extension Primary DN It allows you to answer the next queued call on the primary DN This key presents only ACD calls To disconnect from an ACD call press the Goodbye Key or press the In Calls Key a second time To make outgoing calls and accept non ACD calls your network administrator must configure one or more non ACD DNs Individual DNs to your IP Phone 1150E Call Center Agent features Note If you have the handset option and you pick up the handset you must also press a DN key otherwise the handset is not operable You can terminate a call by replacing the handset in the cradle The phone rings and the In Calls indicator flashes 7 1 1 Press the In Calls Key The caller is connected and the indicator lights continuously To end an ACD call 7 1 1 Press the In Calls Key The caller is disconnected and the indicator light turns off or Le Press the Goodbye Key or Wait for the caller to terminate the call Call Forcing The Call Forcing option automatically connects incoming ACD calls You do not need to press the In Calls Key When Call Forcing is on you have a time interval between each incoming call that is defined by your network administrator After the time interval is up you hear a tone and Call Forcing automatically connects you with the incoming caller You will hear a short tone and then the call automatically gets routed to your stat
130. when the key is pressed Terms you should know Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen Off hook Any line selected to make a call or receive an incoming call The term off hook is applied whether a the end user lifts up the handset b the end user presses a line key c the call is automatically answered at the phone or d a line is automatically selected for an outgoing call Paging tone A special tone two beeps followed by dial tone that sounds when you use the Radio Paging feature Ringback ring tone A sound indicating that a call you have made is ringing at its destination Services key A fixed key used to access options such as Telephone Options Password Admin Virtual Office Login Virtual Office Logout Test Local Mode and Resume Normal Mode Shared Directory Number A DN extension that is shared by two or more persons Special Prefix code SPRE Special codes entered using the dialpad followed by a two digit access code that enable features for example Call Forward All Calls requires entry of SPRE code 74 Soft keys A set of keys programmed by your system administrator These four keys located directly below the display area have four Terms you should know programmable layers These keys are also used to configure parameters in the Telephone Options menu Special dial tone The three consecutive tones foll
131. wing Dial Cancel Press the Dial soft key to dial the or resulting number Press the Cancel soft key to exit without dialing Additional phone features Using the Callers List The Callers List feature logs all incoming calls The Callers List can store up to 100 entries When the list is full the system overwrites the oldest entry Use the Callers List feature to review missed calls and to dial calls The Callers List contains e the caller s last and first name if available e the DN of the caller e the time and date of the call e the number of times the caller called Note lf the caller name is not defined then only the telephone number is displayed Entries in the Callers List are sorted by the time the call arrived Note Calling Party Name Display CPND is affected depending on the Preferred Name Match option If Preferred Name Match is on the CPND appears according to your configurations If the Preferred Name Match option is off the CPND appears according to the system configurations To access the Callers List press the Directory key and select Callers List Note If password control is enabled enter your SCPW at the prompt Additional phone features To dial an entry 1 Press the Up Down navigation keys to 4 scroll and highlight the desired entry Dial 2 Press the Dial soft key To delete an entry 1 Press the Up Down navigation keys to 4 scroll and highlight
132. your Personal Directory To edit text with the context sensitive soft keys 1 Press the Edit soft key 2 Press the Left Right navigation keys to move through the text 3 Select the appropriate editing soft key for the operation you want to perform 4 Ifthe character you want is not visible press the More context sensitive soft key to access the next layer of context sensitive soft keys 5 To add non alphanumeric symbols press the Symbol context sensitive soft key and perform the following a Press the Up navigation key to access the symbols b Press the Left Right navigation keys to move to a specific symbol c Press the Choose soft key to select a symbol 6 Press the Next soft key to submit your changes When you are editing text using the context sensitive soft keys various commands are available on the soft keys to help you as described in Table 3 Table 3 Editing context sensitive soft key description Part 1 of 2 Soft key Description Cancel Cancel an action Choose Select a non alphanumeric symbol available only after the Symbol soft key is selected Clear Clear the input field Case Switch the next character to either uppercase or lowercase Delete Backspace one character Entering and editing text Table 3 Editing context sensitive soft key description Part 2 of 2 Soft key Description Done Select Enter Varies depending on the state of your phone

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