Avaya 1150E User Guide
Contents
1. Virtual Private Network Figure 21 Confirmation amp Finish window Steps Confirmation amp Finish R To ensure that the phone has been successfuly configured 1 Wekome eS an check for the following indicators 2 Equipment Setup Look for basic information on the phone screen such as date 3 Locate data files um 4 Prepare phone for configuration 5 Autodiscover phone Lift the handset and listen for dial tone 6 Configure phone If the phone is not successfuly configured repeat the steps in this wizard 7 Confirmation amp finish or contact your network administrator Finish Cancel Virtual Private Network Configuring Telephone Options Configuring Telephone Options Figure 22 Telephone Options menu Configuring Telephone Options Using the Telephone Options menu Configuring Telephone Options Adjusting the volume Configuring Telephone Options Adjusting the display screen contrast Configuring Telephone Options Selecting a language Configuring Telephone Options Selecting date and time format Accessing display diagnostics Configuring Telephone Options Choosing a local dialpad tone Configuring Telephone Options Viewing phone information Diagnostics Configuring Telephone Options Selecting a headset type Configuring Telephone Options Configuring call log op2. Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options m f 1 Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Table 7 Nortel Mobile Headset Adaptor elements and functions Configuring Local Menu options Configuring 4 Bluetooth Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Configuring Local Menu options Using the 2 Local Diagnostics submenu 1 IP Set amp DHCP Information 2 Network Diagnostic Tools 3 Ethernet Statistics Configuring Local Menu options 4 IP Network Statistics 5 USB Devices 6 Advanced Diag Tools 7 DHCP Information 8 License Information Configuring Local Menu options 9 VPN Information 10 Certificate Information Using the 3 Network Configuration menu Configuring Local Menu options Using the 4 Lock Menu Call Center Agent Supervisor Features Call Center Agent Supervisor Features Headset interfac
3. nen gt Virtual Private Network Figure 16 Prepare Phone for Configuration Alternate Provisioning Server window Nortel Phone VPN Configuration Wizard Steps Prepare Phone for Configuration 1 Welcome amp language selection Alternative Provisioning Server input g Press the Auto softkey on the phone 2 Equipment Setup Scroll and deselect item Provisioning Server 3 Locate data files Press the Config softkey on the phone 4 Prepare phone for configuration Scroll and locate item Provisioning Server IP Have you located the list item Provisioning Server IP 5 Autodiscover phone fee eee ftus 7 Confirmation amp finish Virtual Private Network Figure 17 Prepare Phone for Configuration Input Provisioning Server IP address window Nortel Phone VPN Configuration Wizard Steps Prepare Phone for Configuration 1 Welcome amp language selection Input provisioning server IP address A Select item Provision TFTP IP 2 Equipment Setup Use the phone keypad to input your IP address as it 3 Locate data files appears 4 Prepare phone for configuration eK Press the Apply softkey on the e to start firmware 5 Autodiscover phone update m feum phone Updating firmware 7 Confirmation amp finish nnn 40 Wait for your phone to restart before going to the next step Virtual Private Network Vi
4. Call Center Supervisor Features Interflow Night Service Call Center Supervisor Features IP Phone 1150E non ACD call features IP Phone 1150E non ACD call features Make a call IP Phone 1150E non ACD call features Using Predial IP Phone 1150E non ACD call features Using Auto Dial IP Phone 1150E non ACD call features Using Ring Again IP Phone 1150E non ACD call features Using Last Number Redial Using Speed Call IP Phone 1150E non ACD call features IP Phone 1150E non ACD call features Using System Speed Call IP Phone 1150E non ACD call features Using Hot Line Using Intercom calling IP Phone 1150E non ACD call features Answering a call IP Phone 1150E non ACD call features While on an active call IP Phone 1150E non ACD call features Transferring a call IP Phone 1150E non ACD call features Using Timed Reminder Recall IP Phone 1150E non ACD call features Using Attendant Recall Using Call Park IP Phone 1150E non ACD call features IP Phone 1150E non ACD call features Calling Party Number Charge Account or Displaying incoming calls IP Phone 1150E non ACD call features Tracing a Malicious call IP Phone 1150E non ACD call features Additional Call Features Additional Call Features Using the buzz signal Using Call Page Connect to make an announce
5. NORTEL Nortel Communication Server 1000 IP Phone 1150E User Guide To In up enaa 01000000000 9000 OOCKOOGOONN MH 000010101010000 10101 Revision history Revision history October 2009 April 2009 January 2009 Revision history January 2009 October 2008 April 2008 November 2007 May 2007 October 2006 October 2006 Contents About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Figure 1 Self labeled line programmable feature keys and context sensitive soft keys Self labeled line programmable feature keys Context sensitive soft key labels About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E O Bluetooth Figure 2 IP Phone 1150E Self labeled line programmable feature keys Message Data message waiting indicator waiting indicator Volume control Multi field LCD display screen Context sensitive soft keys key BM ose key Services key Directory key Quit Stop key Navigation keys Supervisor Goodbye key Talk Listen key Feature key Mute key Emergency key Activity key Supervisor key EE Make Busy key Not Ready key In Calls key About the Nortel IP Phone 1150E Telephone controls About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Norte
6. e Agent login Call Center Agent Supervisor Features Login with Agent ID and Multiple Queue Assignment MQA Call Center Agent Supervisor Features ACDDN1 CDDN2 ACD DN 3 ACD DN 4 ACD DN 5 ACD DN 1 ACDDN 2 ACD DN 3 ACD DN 4 ACD DN 5 Supervisor ID ACD DN 1 Priority 1 ACD DN 2 Priority 2 ACD DN 3 Priority 3 ACD DN 4 Priority 4 ACD DN 5 Priority 5 Call Center Agent Supervisor Features Default login Call Center Agent Supervisor Features Agent logout Call Center Agent features Call Center Agent features Use Activity Code Answer Call Center calls Call Center Agent features Call Forcing Call Center Agent features The Emergency Key Use Not Ready Call Center Agent features Activate Make Set Busy Making non ACD calls Call Center Agent features Contact your supervisor Call Center Agent features Use Walkaway and Return from Walkaway Call Center Agent features Call Center Agent features Call Center Supervisor Features Call Center Supervisor Features Agent Keys Table 8 LCD status indicators Call Center Supervisor Features Answer Agent Answer Emergency Call Center Supervisor Features Call Agent Use the Supervisor Observe and Supervisor Headset Port Call Center Supervisor Features Observe Agent Call Center Supervisor Features
7. es Additional phone features Additional phone features Using the Callers List Additional phone features Additional phone features Using the Redial List Additional phone features Additional phone features Using Virtual Office Logging in to Virtual Office Additional phone features Additional phone features Using Virtual Office on your Remote phone Figure 23 Logged in to an IP Phone 1150E Using Virtual Office on your Office phone Additional phone features Figure 24 Office phone ner the message SEN mm Additional phone features Logging out of Virtual Office Additional phone features Troubleshooting Virtual Office Table 9 Troubleshooting Virtual Office Part 1 of 3 Additional phone features Table 9 Troubleshooting Virtual Office Part 2 of 3 Additional phone features Table 9 Troubleshooting Virtual Office Part 3 of 3 Using Media Gateway 1000B Additional phone features Using Test Local Mode Using Resume Normal Mode Additional phone features Troubleshooting MG 1000B Table 10 Troubleshooting MG 1000B Additional phone features Regulatory and safety information Regulatory and safety information Regulatory and safety informati
8. l IP Phone 1150E NORTEL About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Telephone display Figure 3 IP Phone 1150E LCD screen Upper display area Sell labeled line programmable feature key labels Middle display area Information li Lower display area Context sensitive soft key labels License notification About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Security features Using encrypted calling Managing your Station Control Password SCPW About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Entering and editing text Entering and editing text Table 1 Application text entry Entering text using the USB keyboard Entering and editing text Table 2 USB keyboard function keys during telephone calls Entering text using the telephone dialpad Editing text using the context sensitive soft keys Entering and editing text Table 3 Editing context sensitive soft key description Part 1 of 2 Entering and editing text Table 3 Editing context sensitive soft key description Part 2 of 2 Connecting the components Connecting the components Figure 4 IP Phone 1150E connections Connecting the com
9. l Private Network Virtual Private Network Figure 11 Equipment Setup and VPN window Equipment Setup and VPN 1 Welcome amp language selection V ia aaah el 2 Equipment Setup and VPN 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phone 6 Configure phone 7 Confirmation amp finish If you haOKve a VPN connection it must be disconnected before proceeding with the wizard Virtual Private Network Figure 12 Locate Data Files window Nortel Phone VPN onfiguration Wizard v 0 7 4 Prepare Phone for Configuration 5 Autodiscover Phone 6 Configure Phone 7 Confirmation and Finish Virtual Private Network Figure 13 Prepare Phone for Configuration window Virtual Private Network Figure 14 Prepare Phone for Configuration Try again window Virtual Private Network Figure 15 Prepare Phone for Configuration window Prepare Phone for Configuration 1 Welcome amp language selection The phone requires a firmware upgrade to proceed 2 Equipment Setup press ihe key on the phone twice in quick 3 Locate data files ce Jus 4 Prepare phone for configuration Select the Network Configuration menu j Scroll amp locate item Provision TFTP IP 5 Autodiscover phone 6 Configure phone Have you located the item Provision TFTP IP 7 Confirmation amp finish
10. ment Additional Call Features Charging a call or charging a forced call Additional Call Features Additional Call Features Additional Call Features Using Enhanced Override Additional Call Features Using Forced Camp on Additional Call Features Override Feature Additional Call Features Using Privacy Release Using Radio Page Additional Call Features Additional Call Features Using Voice Call Additional Call Features Using the Voice Messaging control screens Additional Call Features Additional Call Features Activate Automatic Answerback Activate Call Pickup Additional Call Features Use Call Waiting Additional Call Features Additional Call Features Forward calls Additional Call Features Forward internal calls only Additional Call Features Use Remote Call Forward Additional Call Features Additional Call Features Secure your phone Additional Call Features Set up a Conference call Additional Call Features Join a call Additional Call Features Selectable Conferee Display and Disconnect Additional Call Features Use Group Call Additional Call Features Additional Call Features Additional phone features Additional phone features Using the Personal Directory Additional phone featur
11. on Table 11 EMC compliance Part 1 of 2 Regulatory and safety information Table 11 EMC compliance Part 2 of 2 Regulatory and safety information DenAn regulatory notice for Japan xe AN MERIC BAAD ELROCCIZCHEXCGESU ERTL BRAK ACZ 42750 OBI DFNRICABEN THEFT AY ENL RECA Rt TERES ELO BO EC 8 FRI CMM PREF BR ASEOIREC ACCU FREAK THIET RO RR SO FR OO HESRIC IS FRUI UN C2 US KRUIEGSIRTT uUc HOPKERGEASSRORALESCEMHVET AN Warning Please be careful of the following while installing the equipment Please only use the Connecting cables power cord AC adaptors shipped with the equipment or specified by Nortel to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire Power cords shipped with this equipment must not be used with any other equipment In case the above guidelines are not followed it may lead to death or severe injury Other CE Terms you should know Terms you should know Calling Party Name Display Category 5 Cat5 Category 5e Cat5e Category 6 Cat Communication Server 1000 Date time display Directory Number DN Terms you should know Feature display Feature Status Lamp indicator Fixed key Flexible Feature Codes FFCs Goodbye key Indicator Interrupted dial tone Message Inbox Terms you should know Naviga
12. ponents Before you begin Connecting the components of the phone Connecting the components Figure 5 Removing the stand Connecting the components Connecting the components Figure 6 Cable routing tracks Connecting the components Virtual Private Network Virtual Private Network Before you begin Virtual Private Network Connecting your IP Phone Virtual Private Network Figure 7 IP Phone connected to the modem connects to phone LAN Ethernet Port connects to phone PC Ethernet Port Figure 8 IP Phone connected to the router connection to WAN port on router Router connection from IP Phone connection from PC s LAN Ethernet port Ethernet port to LAN port on router to LAN port on router Virtual Private Network Figure 9 IP Phone connected to the wireless access point and modem Modem amp WiFi access point PC with WiFi connection from IP Phone LAN Ethernet port to Modem and WiFi access point QoS configuration recommendations Virtual Private Network Installing and configuring VPN Virtual Private Network Figure 10 Welcome amp language selection window fig se some Welcome to the Nortel Phone VPN Configuration Wizard This wizard will help you connect and set up your phone Please confirm your language preference gt Phone VPN Configuration Wizard English v NORTEL Virtua
13. rtual Private Network Figure 18 Autodiscover Phone window 1 Welcome amp language selection This step will automaticaly discover connected phones 2 Equi t Setup Press to search for connected phones 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phone 0 6 Configure phone 7 Confirmation amp finish Virtual Private Network Figure 19 Autodiscover Phone more than one phone was discovered window 1 Welcome amp language selection 2 Equipment Setup 3 Locate data files 4 Prepare phone for configuration 5 Autodiscover phhooee 6 Configure phone 7 Confirmation amp finish More than one phone phone was discovered Each phone has a MAC address which is located on a label on the back of your phone Label example with MAC address EXAMPLE1234 yyyyimmi d M1234567 ONION EXAMPLEO012 00 N12345 Br AUAM Select the phone you wish to configure Select one vj Back Next gt Virtual Private Network Figure 20 Configure phone window A Nortel Phone VPN Configuration Wizard ax Steps Configure phone Click the Configure Phone button to start configuring 1 Welcome amp language selection 2 Equipment Setup acia id 4 Prepare phone for configuration Phone configuration complete 5 Autodiscover phone CTT 100 6 Configure phone 5 7 Confirmation amp finish
14. tion keys Off hook Paging tone Ringback ring tone Services key Shared Directory Number Special Prefix code SPRE Soft keys Terms you should know Special dial tone Station Control Password SCPW Status Messages System or Switch Switchhook User interface Visual Alerter Message Waiting indicator Index
15. tions Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Configuring Telephone Options Choosing a ring type Configuring Telephone Options Enabling or disabling Call Timer Setting the call indicator light Configuring Telephone Options Changing feature key labels Configuring Telephone Options Configuring Telephone Options Configuring the name display format Configuring Live Dialpad Configuring Telephone Options Configuring Telephone Options Using the Password Admin menu Configuring Telephone Options Configuring Telephone Options Configuring Local Menu options Configuring Local Menu options Table 4 Navigation key functions in menus Part 1 of 2 Configuring Local Menu options Table 4 Navigation key functions in menus Part 2 of 2 Table 5 Navigation key functions in dialog boxes Table 6 Navigation key functions in Edit mode Part 1 of 2 Configuring Local Menu options Table 6 Navigation key functions in Edit mode Part 2 of 2 Using the 1 Preferences submenu Changing 1 Display Settings Configuring Local Menu options Configuring Local Menu options Changing 2 Language Configuring 3 Headsets
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