Avaya CallPilot Unified Messaging BCM Rls 6.0 User's Manual
Contents
1. Pea cc k wy p CallPilot Message Store it GENERAL DELIVERY MB 100 0 25 Call From GEMERAL DELIVERY MB me cal Deleted Items Unknown Unknown D 56 Call Answering Inbox D Unknown 0 12 Call From 02476602303 at Outbox Unknown Unknown 0 18 Call Answering m QA Sent Items Jones Ed 212 Fax ID 4 Fax Message E Outlook Today Mailbox E g Unknown Unknown 0 17 Call Answering 2 a C Calendar D Unknown Unknown 0 15 Call Answering 2 Up Unknown Unknown 0 22 Call Answering P4 Ls uai Sharp Paul 213 0 05 Call From Sharp Paul ae Inbox 1 IE Jones Ed 212 0 04 Call From Jones Ed E Journal Or on later versions of Outlook AD Do wy eive Folder View 9 New CallPilot Message CRM amp Contact Sender amp Snagit A Call Directory Toolbar Commands 2 Anew message window will be displayed NN40011 019 Issue 1 2 BCM Rls 6 0 31 CallPilot Unified Messaging 3 Choose to record via a telephone or your PC speakers IB CallPilot Player B x File Edit View Actions Help E a 2 i ou Subject Delivery Normal Sensitivity Public Read receipt Deliver receipt AVAYA it 4 8 4 On the CallPilot Player click the red Record button to start recording IB CallPilot Player l BG x File Edit View Actions Help za 5E ug Ou Subject Delivery Normal Sensitivity Public Read receipt Deliver receipt 4 mp ip CHEN2. AVAYA 5 You will hear a tone Speak into the computers microphone to record the message 6 If you are recording from the telephone answer when it rings At the tone record your message 32 NN4001 1 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Note You cannot change your recording device during the creation of a CallPilot message 7 Click Stop to end the recording and then hang up IB CallPilot Player Ioj xi File Edit View Actions Help E W amp M Subject Delivery Normal Sensitivity Public Read receipt P Deliver receipt Voice Message AVAYA js 08 8 Click To to open the CallPilot Address Book cCallPilot Player nml x Ed ERE p w Subject Delivery Normal Sensitivity Public Readreceipt Deliver receipt Voice Message 4 x M Gem Stopped AVAYA Hea y NN40011 019 Issue 1 2 BCM RIs 6 0 33 CallPilot Unified Messaging 9 You may wish to select which Address Book to use Select Names Search Nameonly More columns Address Book E Global Address List Microsoft Exchange Serw licrosoft Exchange Server Contacts Suggested Contacts Global Address List Liz Morton Mail Archive All Address Lists Mark Henshall All Contacts amp MasterPC All Groups Mubashir Raia All Rooms sss a All Users Public Folders Paul Sharp Cont
3. Welcome to the InstallShield Wizard for Avaya CallPilot Desktop Messaging The InstallShield R Wizard will install Avaya CallPilot Deskto gt CALLPILOT any on minc im To nu d Next E DESKTOP MESSAGING WARMING This program is protected by copyright law and international treaties NN4001 1 019 Issue 1 2 BCM Rls 6 0 15 CallPilot Unified Messaging 17 The Server Information amp Language selection screen appears Enter the location of your BCM either as it s IP address or Fully Qualified Domain Name and select the desired language Click Next when the details have been entered ie Avaya CallPilot Desktop Messaging InstallShield Wizard CallPilot Server Information Enter information to identify the CallPilot server InstallShield Note If CallPilot Networking is not enabled on the Business Communications Manager system leave the VPIM Network Prefix box blank Otherwise use the value defined in the Local Prefix field in the Digital Networking Properties page in CallPilot Manager 18 Select the Setup type and click the Next button i Avaya CallPilot Desktop Messaging InstallShield Wizard Setup Type Choose the setup type that best suits your needs Choose which program features you want installed and where they will be installed Recommended for advanced users InstallShield 16 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 19 The application is now ready to install Click the
4. laltlOrsu unus codd atout Pee eure iei Ru ed ru eec dee tuere 21 Accessing the CallPilot Desktop Messaging Properties 23 CallPilot Desktop Messaging Interface 30 COMPOSING Messages cccsecccceeeeeceeceeceecesseecesseesesseeesseeeesaeess 30 To Record and Send a Voice Message ccccseecceceeseeeeeeeceeceeeeeeceaneeeseaeeees 30 To Play a Voice Message ccccsecccceeceeeececeeeeeceeeeeceeeeeseueesseeeesseeessaeeesaneeees 36 Adding Attachments to Messages cccccecceeeeeeeeeeeaeeeeeeeesaeeseeeeseaaeeeeeeeaaeees 38 To Create and Send a Fax M SSaGGC cccccccesececceseceeeesececceeeceeseeeeeeseeaeees 39 Fax VANINOL ETON me C EE 45 Viewing a Fax MeSSadGes iss luteo eL drei Duda Dor tesuaitos euh teresa Dildo edd as ucc 46 Changing Your Default Audio Device and Telephone Number 47 Downloading the Address Book cccccceececeeeeeeeeeseeeeseeeeneeeesees 49 Changing your CallPilot Password eese 50 4 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Troubleshooting TIDS niic oorr eor opcion iere rr e ree esee 52 Voice Format for Business Communications Manager 52 Troubleshooting Log on Problems Invalid credentials 52 Troubleshooting after Logging ON eeeeeeeeeeeseeeeees 53
5. Company n Pramations Department Marketing E am 244870201 Phone Mr Mame ones Company ii EL Department i raining EST E7020 Phone 670200 Pages e3 in Sent Date 11 09 2008 Sent Time 09 33 Hello Mr Edwards Please find attached the details of the next campaign hope you have a sucesstul promotion Regards Mr Jones Preview Cancel Help 42 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging 10 The cover page can be previewed by clicking the Preview button Lover Page Preview X Fage 1 Focsimile Cover Sheed 11 Click Close and then OK You will be presented with the Compose Fax window Click Send amix wiew E dit 1 Microsoft Word BCM Als 5 0 CallPilat Unified Me bz Remove Move Up di Move Down Total pages 53 Send options Send using Fas machine separate each fax number with a 7 Fax machine s at 244570201 Subject Meeting D acument Receive a confirmation of delivery IW Remember changes Cover page NN4001 1 019 Issue 1 2 BCM Rls 6 0 43 CallPilot Unified Messaging 12 To send your fax to a CallPilot or e mail recipient select CallPilot Desktop Messaging for Outlook from the Send Using drop down box Send using radio button then click Send fw Compose Fax ial xl Wew Edit Remove Move Up Move Down Microsoft Word BCM Als 5 0 CallPilot Unified Me be Total pages b2 Send
6. Instant Messaging Applications Select to use an Instant Messaging application for real time text chat from a CallPilot message The Mail Tab CallPilot Desktop Messaging Configuration X General Address Book Audio Deliver to CallPilot Inbox CallPilot messages separated from E mail jv Convert incoming voice messages to WAY Notification Automatically m M Use CallPilot form Default compose form voice T Default forwardreply forn As received Include message header when forwarding rephying Include cover page when forwarding fax covert a Browse IY Convert outgoing voice messages to WAV for non CallPilot recipients Check spelling before sending Show MWI Icon on taskbar Personal folders Advanced Cancel Help e Deliver to Select whether to store CallPilot messages in their own Inbox or merged with emails in your current Inbox e Convert incoming voice messages to WAV This option can only be changed when CallPilot messages are delivered directly into your existing mailbox e Notification Defaults to Automatically allowing the application to contact the server and notify of new messages as and when needed e Use CallPilot form Check this box to display CallPilot messages using the CallPilot custom form instead of the standard Outlook form The CallPilot custom form provides one click playback of CallPilot voice messages including a default Compos
7. Read receipt Deliver receipt Hi Faul have attahced avoice message that has some info regarding last week s meeting Regards Derek NN40011 019 Issue 1 2 BCM Rls 6 0 35 CallPilot Unified Messaging 14 To send the message click the Send Message icon Ff CallPilot Player File Edit View Help Esae i l Subject Important Message Delivery Normal Sensitivity Public Read receipt Deliver receipt Hi Faul hawe attahced avoice message that has some info regarding last week s meeting Regards Derek 15 The recipient will receive the message and will be able to listen to and view the contents as attachments To Play a Voice Message 1 To open a voice message double click the message line within the CallPilot Message Store Inbox or in your regular Inbox dependant on your delivery options Inbox Microsoft Outlook File Edit View Favorites Tools Actions Help A new BBS X GoReply ff Replyto all Forward 5 Send Receive S Find g Organize E8 amp d Outlook Shortcuts Outlook Today MEE Deleted Items Unknown 0 05 Call from 01244679650 ff Inbox 1 E 8 Davis Bob 221 0 04 Call from Davis Bob Outbox i Sent Items 4 Microsoft Mail Shared Folders E a Outlook Today Personal Folde 8 Calendar wv Contacts Calendar Deleted Items BS Drafts 1 s f Inbox A e Journal Contacts e Motes Q Outbox 1 i Sent Items aS Task
8. Save As BF Open Close Print 4k Copies 1 To lura Peers fees Naeem Te gemal See oe Es wage Dale ee Ce ee Info Recent New CallPilot Fax Batch Printer Status Ready Print Status Ready e z Seri Type ImageMaker Fax Print Driver s Pi S600 Series Where NTFAX eady Comment Help HP Mobile Printing PS 4 Click the Print button The Compose Fax dialogue box displays zioz wiew E dit Remove Microsoft Word BCM Als 5 0 CallPilot Unified Me Move Up Move Down i Total pages 62 Send options Send using Fas machine separate each fax number with a l Fas machine separate each fax number with a 7 o 00000 Fas machine CallPilot Desktop Messaging For Microsoft Outlook CallPilot Desktop Messaaina for Internet Mail Subject Receive a confirmation of delivery W Remember changes Cover page Use fas cover page No Cover Page Browse Modif 5 ave s Send E sit Help 40 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 5 To send your fax to a fax machine select Fax Machine from the Send Using drop down box 6 Enter the number s in the Fax Machines box and give the fax a Subject if required Mowe Down Total pages 62 Send options Send using Fas machine separate each fas number with a J Fax machine s fao 2446r 020 Subject Meeting Document Receive a confirmation of deliv
9. The Subscriber Cannot Send a CallPilot Message 53 Non delivery Notification ccccccccccsseeeeceeceeeeceeeeeeeeeeeeeeeeeeeeeesseeaseeeeesaaeeeees 53 Unknown Appears in the Sender Field ccccccceecsseeeeeeeeeeeeeeeeeseeneeeeeeeas 54 The Subscriber has Problems with Fax Reception 54 Messages no Longer on SeLrVeEl ccseeeccceccseeseceeeceeeeeceeeeaeeeeeeeesaaeeeeeeessageeeees 54 Windows Vista Mail Purge Messages Fail Due to Microsoft Limitations 55 Avaya Documentation Links 56 NN40011 019 Issue 1 2 BCM RIs 6 0 5 CallPilot Unified Messaging CallPilot Unified Messaging Overview CallPilot Unified Messaging is a multimedia messaging application that works with e mail clients to provide a single interface for your email messages CallPilot voice and fax and text messages Required Information e The IP address of the BCM system if DNS is not being used Or e The fully qualified domain name FQDN if DNS is being used e f Message Networking VPIM AMIS is configured the SMTP VPIM prefix is required e The subscriber s mailbox number Before you install CallPilot Unified Messaging on a subscriber s computer e Make sure the subscriber s computer has the correct hardware and software requirements Refer to Hardware Requirements and Software Requirements sections of
10. are not connected to the network working offline To keep the address book up to date download the address book regularly Remind me to download address book every xx Days Specify how often you want to receive a reminder to download your address book Use Local CallPilot Server only Select to search only the local CallPilot Server address book Download Now Manually download the CallPilot Address Book Advanced Change CallPilot LDAP server and port settings The Audio Tab CallPilot Desktop Messaging Configuration 3 X General Mail Address Book udio Device s Telephone Computer OL Telephone number i Fi Remove Volume v Use system speaker volume v Use system microphone level Confirm settings before playing Download file before playing Cancel Apply Help To play voice messages using the computer you must have a sound card and speakers To record voice messages using your computer you must have a microphone 28 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging Device options e Telephone If selected indicates that you want to listen to voice messages from your telephone Default Not selected The Volume control in CallPilot Player is not active if you are using the telephone to listen to your messages e Telephone Number The telephone number to use for telephone playback Select a number from the list o
11. delivery of CallPilot messages to pour E mail Inbas Simply select where you would lke your CallPilot messages delivered IF vau do not make a selection now CallPilot messages will continue to be delivered to your CallPilot Inbas ou may change the delivery location at any time fram the Mail tab of CallPilot Desktop Messaging configuration Please nate that Microsott Outlook must be running to deliver CallPilot messages to the Inbox you choose Cancel NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging CallPilot Inbox Adds an additional Inbox to your email client separating your CallPilot messages This will appear as CallPilot Desktop Messaging in your Email client E mail Inbox oends any CallPilot messages to your regular E mail Inbox 4 Click the Download now button This will download a list of all the mailboxes that are created on the BCM for addressing purposes CallPilot Address Book Download X The CallPilot address book has not been downloaded Would vau like ta download it now 5 When all the entries in the address book have been downloaded click OK CallPilot X 1 1 The CallPilot address book has been downloaded 33 entries found 6 Your e mail client will continue to load in the usual manner CallPilot MWI Configuration You can access the CallPilot MWI Configuration by right clicking on the phone icon in the system tray and selecting CallPilot MWI Configuration This wil
12. fE Reply to Al 4 Forward rs send Receive D Find E i New CallPilot Message aii CRM vj A C29 LA Lf Eo W New Record Trackin CRM La Advanced Find eG lt p Back c fee ES ES 3 Cae Messages ES EH Folder List x 1 B From Subject E A Archive Folders 4 E Steve Erskine Fax Message E1 453 CallPilot Desktop Messagir Steve Erskine Meeting Request Ta the f Outbox fifa Sent Items Hook Today Be Calendar z Contacts a Deleted Items me mn Drafts Composing Messages You can compose a message that is any combination of voice fax or text A composed message can be a new message a reply to a received message or an introduction to a forwarded message Before you send a message you can add attachments and options To Record and Send a Voice Message You create a voice message by opening a new CallPilot message and recording a message from your computer or your telephone You can send the message or save it to send later A new message can be created from the Tool Bar Icon or from the Choose Form Window 30 NN4001 1 019 Issue 1 2 BCM Rls 6 0 To create a new message from the Tool Bar Icon 1 From the Tool Bar select the new message icon New CalPilot Message iX Inbox Microsoft Outlook File Edit View Favorites Tools Actions Help cl New e D X CoBeply ffReply to all VE Forward Send Receive Find i Organize El T 7 i Ww
13. your CallPilot Password You can change your CallPilot password from Desktop Messaging or from the telephone 1 Within Outlook select the Tools menu 2 Select CallPilot Desktop Messaging and click on Configuration Actions CRM Help Out of Office Assistant Ca Empty Deleted Items Folder Mew Message Download all Messages Configuration My CallPilot Or on later versions of Outlook OW eive Folder View Add Ins 54 New CallPilot Message ili CRM 2 ty Contact Sender x Snaglt Nat Call Directory Toolbar Commands 50 NN4001 1 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 3 Click the Change Password button CallPilot Desktop Messaging Confit jurati x General Mail Address Book Audio Server 1 1 12 Old password E New password E Retype new E ee OK Cancel Apply Help 4 Enter your old password in the Old Password box o Enter your new password in New Password box 6 Validate your new password by entering it in the Validate Password box 7 Click OK CallPilot EE Ah 1 Your CallPilot password has been changed 8 You will be informed that your password has been changed NN40011 019 Issue 1 2 BCM Rls 6 0 51 CallPilot Unified Messaging Troubleshooting Tips Before you install Unified Messaging make sure the email client is working properly Voice Format for Business Communications Manager BCM uses the
14. AVAYA BCM Rls 6 0 CallPilot Unified Messaging Task Based Guide CallPilot Unified Messaging Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the ti
15. Fax Message To view a Fax message 1 Double click on the Fax Message within your CallPilot Message Store 9 Inbox Microsoft Outlook izi ut New CallPilot Message amp J Track in CRM _4 Advanced Find Eg m iii CRM GO d Ed A New Record flair KD Messages peck gt Aa Steve Erskine Fax Message G Steve Erskine Weeting Request if Sent Items SG Outlook Today Mailbox ef Calendar 2 The fax message opens in tif format with your audio also attached l CallPilot Player Fax Message l B x File Edit View Actions Page Zoom Annotation Help TEERAA From Carl Edwarda To Steve Erskine Subject Fax Message Delivery Normal Sensitivity Public 11 08 2003 11 02 HBE seo ef ml g Bel BCM Ris 5 0 CallPilot Unified Messaging Task Based Guide 46 NN4001 1 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging Changing Your Default Audio Device and Telephone Number You may wish to change the default audio device to utilse message playback for example from a PC configured with speakers If message playback from a telephone is required the DN of the telephone to be used can also be set 1 Within Outlook select the Tools menu and then select the CallPilot Desktop Messaging option Click on Configuration Actions CRM Help Out of Office Assistant Ca Empty Deleted Items Folder Mew Messag
16. G711 format to record and store voice messages CallPilot 150 uses G723 1 Unified Messaging player records and plays messages in WAV format hence BCM or CallPilot messages must be converted to WAV before being played Any composed messages must be converted to G711 or G723 1 if they are to be stored on the BCM or within the CallPilot application This decoding and encoding is done on the desktop client Troubleshooting Log on Problems Invalid credentials The subscriber sees messages such as Invalid credentials Please retry or The server could not be located Please Retry On the subscribers computer check that Unified Messaging is configured with the proper settings Verify that the following information is correct 1 Mailbox number 2 Fully qualified domain name FQDN or IP address of the Business Communications Manager system 3 The SMTP VPIM prefix of the Business Communications Manager system if Message Networking is configured 4 Check that you can log on from the telephone using the same mailbox number and password 5 Verify that you have network connectivity to the Business Communications Manager system a For example issue a network command to the Business Communications Manager system exactly as it appears in your Unified Messaging configuration b Try to ping using the DOS prompt and ensure that you receive a valid response from the Business Communications Manager c lf you do not have networ
17. Install button to proceed i3 Avaya CallPilot Desktop Messaging InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield 20 During installation the application will automatically detect any of the Supported Integrated Email clients to configure Note CallPilot will automatically configure any of the supported default email clients during installation If the email client is not installed or configured the following message may appear Microsoft Outlook Either there is no default mail client ar Ehe current mail client cannot Fulfill the messaging request Please run Microsoft Outlook and set it as the default mail client The application will still install but will require the setup configuration of the email client to complete the process NN40011 019 Issue 1 2 BCM RIs 6 0 17 CallPilot Unified Messaging 21 The progress window will appear whilst the application is installing Once completed the InstallShield Wizard Completed window will display Click Finish to comlpete the installation i Avaya CallPilot Desktop Messaging InstallShield Wizard x InstallShield Wizard Completed The InstallShield Wizard has successfully installed Avay gt CALLPILOT Calliot Desktop Mee Click Finish t
18. Manager system Internet Mail clients cannot send or receive WAV files NN40011 019 Issue 1 2 BCM RIs 6 0 53 CallPilot Unified Messaging Unknown Appears in the Sender Field In some messages the subscriber sees a name or phone number in the Sender field In other messages the subscriber sees Unknown If the callers phone system has Calling Line ID CLID information appears in the Sender field for messages that are created when people phone you and you are not available If CLID information is not provided it appears as Unknown For messages that are sent from people using Networking if the sender s name is not provided to the CallPilot system the Sender field appears as Unknown The Subscriber has Problems with Fax Reception People do not receive faxes sent by the subscriber or the subscriber does not receive faxes sent to them 1 Verify that the subscriber has a mailbox Class of Service with fax capability 2 Make sure that the potential recipient of the fax can receive faxes Messages no Longer on Server The subscriber receives the error message This message could not be found on the server Messages must exist on the server in order to be played via the telephone Use computer to play this file Port failed Voice messages that are saved to the subscribers computer are no longer in their CallPilot Inbox The subscriber cannot play these messages from the telephone To listen to these message
19. Messaging Downloading the Address Book The CallPilot Address Book contains the names and addresses of all users on your local CallPilot server You cannot edit this list To use the CallPilot Address Book download it to your computer 1 Within Outlook select the Tools menu 2 Select CallPilot Desktop Messaging and click on Configuration SS Tools Actions CRM Help Out of Office Assistant Ca Empty Deleted Items Folder CallPilot Desktop Messaging New Message Download all Messages Configuration My CallPilot 3 Click the Address Book tab CallPilot Desktop Messaging Configuration X General Mai Address Book Audio Path Application Data Nortel Call Pilot call LDAP search base Jou users ou callpilot Order Last Name Smith Jahn Notify me of LDAP search base changes Search server address book Download server address book to the local address book v Remind me to download address book every 20 day s I Wee local CallPilot server only Download now Advanced EE Appl Help NN40011 019 Issue 1 2 BCM Rls 6 0 49 CallPilot Unified Messaging 4 To refresh the list on a regular basis check the Remind me box and enter the number of days between reminders 5 Click Download now CallPilot i x e The CallPilot address book has been downloaded 5 entries Found 6 The CallPilot Address Book will be downloaded 7 Click OK Changing
20. O INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components an
21. The General Tab Server 10 1 1 65 VPIM network shortcut Mailbox 217 Password w Remember password Change password My CallPilot URL http 10 1 1 55 MailbaxManager v Notify me of My CallPilot URL changes Instant Messaging Applications Use Windows MSN Messenger Use Martel Multimedia FE ient Cancel OK Help Use this tab to provide the following information 24 Server The domain name or IP Address of the BCM VPIM network shortcut If using Message Networking this is the Message Networking VPIM ID that appears in front of the mailbox number Mailbox The mailbox number that Unified Messaging logs on to Password Password associated with the mailbox Remember password Tick this box so that you are not presented with the CallPilot logon box when your email clients loads Change password Click this box to change the password for your mailbox This also affects the password entered when logging on toa mailbox via a telephone My CallPilot URL Displays the path to the Mailbox Manager web application This path will be activated when selecting Open NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging MyCallPilot from the system tray icon You can also choose to be notified if the URL for CallPilot specified on the server changes For more information on MailboxManager refer to the CallPilot Manager and Mailboxes Guide e
22. acts Mobile amp Pete Walton Other Address Books amp Phil Port CRM Bene Book CRM Accoun a Fhilip Edwardson CRM Contacts Ruth Sellars CRM Facilities Equipment Steve Erskine a as Sa CRM Queues amp Steve Henshall ii Ta Paul Gharn 10 Select the name of the person s you wish to send the message to and click To Their name will now appear in the To list of the Select Names window Select Names i x Search Name ony More columns Address Book 0 Global Address List Microsoft Exchange Serv Advanced Find Name Title Business Phone Location amp Liz Morton z amp Mail Archive amp Mark Henshall MasterPC Mubashir Raja amp nsadmin Paul Sharp amp Pete Walton amp Phil Port amp Philip Edwardson amp Ruth Sellars Steve Erskine amp Steve Henshall Pn 11 Click OK 34 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging 12 Enter a subject for the message in the Subject text box IB callPilot Player To Pau Sham E Subject Important Message a Delivery Normal Sensitivity Public Read receipt 13 If you wish to include a text message with the voice message select the Text Message icon and type your message in the Text window E callPilot Player B x File Edit View Help T el amp amp HT Ee Subject Important Message Delivery Normal Sensitivity Public
23. ay be reproduced in any form without the prior written permission of a duly authorised representative of IT EL NN4001 1 019 Issue 1 2 BCM Rls 6 0 3 CallPilot Unified Messaging Table of Contents CallPilot Unified Messaging 6 QUI T 6 Required Information lseesseesseessessseeeneeneen nnne 6 Hardware Requirements cccccseccsscecseeceeeceeeeceeeceeeseueeseeeseeeseaeens 7 Opona HI dWaA Eero a a NaN 7 Unified Messaging Clients ccccsscccsseecseeeceeeeceeeeceueeseuseseusessaees 7 Software Requirements aaee a 8 Supported Integrated Clients cecccccceeccccceeceeceeeceeceeeececseeeeesseeeseesaeeeeessaaees 8 Supported Internet Mail Clients 00 0 0 cece cceccecceseeeeceeeeceeeeeeeeeseeeeeeseeseeesseeeees 8 Supported THIN CHEATS susce then das ta ptt desee utu cece tt dapi ae ties tede 8 Supported Operating Systems eessseeessssesssssseeee nennen nennen 8 SUpDorted BIOWSBLES xeLiabucciudeststn a dente tue sesc e eade ete tute und 8 Before Installing Unified Messaging sessssssse 10 Installing Unified Messaging cccsscccseeecsececeeeeceeeeceueessueesseeeeas 10 Setting the Default Email Client eeesseeesessuss 18 Logging into CallPilot Unified Messaging 20 CallPilot MWI Gonflg
24. book to the local address book v Remind me to download address book every 20 days i Wee local CallFilot server only Download now Advanced Help Use the Address Book tab to download the CallPilot Address Book from the server This Address Book contains the names and addresses of all users on your CallPilot system BCM e Path Displays the path of the local CallPilot address book e LDAP Search Base The search base for the CallPilot directory on the CallPilot server The search base must be set correctly to download the CallPilot Address Book e Order Specify whether names in the CallPilot Address Book are organized by first or last name e Notify me of LDAP search base changes Check this option to receive notification when the search base defined on the CallPilot server changes Feature availability This feature is only available if your company s LDAP server is located on a CallPilot 2 0 server e Search Server Address Book Select this option to use the CallPilot address book on the CallPilot server By accessing the CallPilot address book on the server you ensure that your address information NN40011 019 Issue 1 2 BCM RIs 6 0 27 CallPilot Unified Messaging is always up to date and does not use up additional disk space on your computer You must be connected to the network to use this option Download Server Address Book to the Local Address Book This option lets you access the address book when you
25. d the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material m
26. e Download all Messages Configuration My CallPilot 2 Select the Audio tab CallPilot Desktop Messa Config xj General Mail Address Book Device E C Telephone Computer Telephone number A y m Remove v Use system speaker volume Low v Use system microphone level Li Confirm settings before playing Download file before playing OK Cancel Apply Help NN4001 1 019 Issue 1 2 BCM RIs 6 0 47 CallPilot Unified Messaging 3 You can select either the Telephone or Computer as the Audio Device CallPilot Desktop Messaging Configurati xi General Mail Address Book Audio Device Telephone al Computer Telephone number 217 Remove v Use system speaker volume Lays w Use system microphone level Law Confirm settings before playing Download file before playing OK Cancel Apply Help To change the default telephone number that CallPilot dials to play your voice messages 1 Make sure that Telephone is selected as your audio device on the Audio tab 2 Then change the telephone number before clicking on OK to save the changes CallPilot Desktop Messaging Configurat x General Mail Address Book Audio Device E Telephone E W Use system speaker volume Cl JY1 J High E v Use system microphone level owe High 48 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified
27. e and Forward Reply forms NN4001 1 019 Issue 1 2 BCM Rls 6 0 25 CallPilot Unified Messaging 26 Include Message Header when forwarding or replying If checked text message headers are copied into forwarded messages and replies If cleared text message headers do not appear Default is cleared Include Cover Page when Forwarding FAX Stipulates the cover page template to be used for Fax forwarding Convert voice messages to WAV for non CallPilot recipients Select this option to automatically convert voice messages to WAV format when you e mail them to non CallPilot users Check Spelling before Sending Tick this option to invoke the spellchecker Show message waiting indication on task bar Select this option to display the Message Waiting Indicator MWI on the Windows task bar The MWI turns red when you receive new messages and provides status information about your CallPilot mailbox Personal Folders Opens the Microsoft Personal Folders dialogue box where you can configure Microsoft Options Advanced Change CallPilot IMAP and SMTP port settings NN40011 019 Issue 1 2 BCM Ris 6 0 CallPilot Unified Messaging The Address Book Tab CallPilot Desktop Messaging Configuration l x General Mail Address Book Audio Path LDAP search base fou users ou callpilot Order Last Name Smith John m Iv Notify me of LDAP search base changes Search server address book Download server address
28. e CallPilot Desktop Messaging Properties section of this guide 22 NN4001 1 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Accessing the CallPilot Desktop Messaging Properties You may wish to change certain attributes of the CallPilot application You can do this from the CallPilot Desktop Messaging Properties screen To access this follow the steps below 1 Within Outlook select the Tools menu and then select the CallPilot Desktop Messaging option Click on Configuration Actions CRM Help Out of Office Assistant Ca Empty Deleted Items Folder New Message Download all Messages Configuration My CallPilot 2 In more recent versions of Outlook e g Outlook 2007 the Configuration options box can be accessed by navigating to Add Ins CallPilot Desktop Messaging Configuration rar TE E Inbox Home Send Receive Folder View 1 Add Ins 94 New CallPilot Message fiii CRM 4 amp g Contact Sender a Snagit E Toolbar Commands a Search Inbox Ctrl E Arrange By Date 4 Today My CallPilot ERE amp lip T F a Note These settings can also be accessed from the Logon screen unless the Remember Password option has been selected 3 You can now navigate by simply clicking on the tabs at the top of the properties box CallPilot Desktop Messaging Configuration x Adress Book NN40011 019 Issue 1 2 BCM RIs 6 0 23 CallPilot Unified Messaging
29. ent 2050 IP Softphone Mobile Voice Client 2050 Documentation 10 Then click the CallPilot Unified Messaging link for the installation language type that is required CallPilot Unified Messaging Download CallPilot Unified Messaging English French Simplified amp Traditional Chinese Dutch Download CallPilot Unified Messaging Italian Japanese Spanish German Download Custom Fax Cover Sheets amp See Important Notes Below NN4001 1 019 Issue 1 2 BCM Rls 6 0 13 CallPilot Unified Messaging 11 The File Download dialogue box appears File Download Security Warning 12 Click Run 13 Unified Messaging downloads to the subscribers computer The following screen will appear as the application downloads 25 of IPilotDesktopMessaging exe from 200 ETE NS E E J Pen goder 1400 0 0 0 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging 14 Click Run again Internet Explorer Security Warning software This file does not have a valid digital signature that verifies its publisher You should only run software from publishers you trust How can I decide what software to run 15 The files will be extracted WinZip Self Extractor CallPilotDesktopMessaging 1 exe Avaya Inc Sep WAA aaa COM CallFilot Desktop Messaging mu About 16 Click Next on the InstallShield Wizard screen i Avaya CallPilot Desktop Messaging InstallShield Wizard
30. ery Iw Remember changes Cover page Use fas cover page No Cover Page Browse Fd adiu 7 f you wish to use a cover page for the fax click on the Use Fax Cover Page drop down box and select cover tif zigxl view E dit Remove Move Up Total pages 63 Send options Send using Fas machine separate each fax number with a Fax machine s fan 44670201 Subject M eeting Document Receive a confirmation of delivery IM Remember changes Cover page Use fas cover page cover ti Browse Modify Save As Send Exit Help NN4001 1 019 Issue 1 2 BCM RIs 6 0 41 CallPilot Unified Messaging 8 You can then browse for a specific cover page by selecting the Browse button Icixd View Edit Remove Move Up Browse for Folder 3 xl Move Down Total pages 63 MEy Computer 3 Local Disk Cs Ez BCMS0_beta0105 D m Send options Send using Fax machine separate each fax number with a Fax machine s 301 244570201 EHE shared Documents H Administrator s Documents Subject Meeting Document Receive a confirmation of delivery v Remember changes r Cover page Use fax cover page cover lif Modify Save As Send Exit Help 9 Or you can select Modify to modify an existing cover page or create your own cover page Modify Cover Page To Title Mr Mame Carlos Edwards
31. es on a computer Unified Messaging Clients The maximum number of Unified Messaging clients supported on the BCM450 is 300 The maximum number of clients supported on a BCM50 is 90 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Software Requirements Supported Integrated Clients Unified Messaging supports the following integrated e mail clients e Microsoft Outlook 2002 XP 2003 2007 e Lotus Notes 6 0 6 5 7 0 8 0 0 8 0 1 8 0 2 8 5 e GroupWise 6 5 7 0 7 0 1 except on Windows Vista 8 0 Supported Internet Mail Clients Unified Messaging also supports the following internet Mail Clients e Microsoft Outlook Express 6 x e Windows Vista Mail e Microsoft Outlook 2002 XP 2003 2007 all in Internet Mail Mode Note CallPilot Desktop Messaging does not support Outlook and GroupWise on the same PC Supported Thin Clients e Citrix Metaframe XP on Windows 2003 Server all editions e Citrix Metaframe Presentation Server 3 0 on Windows 2003 Server all editions e Citrix Metaframe Presentation Server 4 0 on Windows 2003 Server all editions Supported Operating Systems e Windows XP Professional SP3 e Windows Vista Business Ultimate Enterprise SP2 32 64 bit e Windows 7 32 64 bit Supported Browsers e Internet Explorer 6 0 7 0 8 0 8 NN40011 019 Issue 1 2 BCM Ris 6 0 CallPilot Unified Messaging Flowchart The following Flowchart depicts the correct steps to install configu
32. k connectivity to the Business Communications Manager system you are not able to access Unified Messaging 52 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Troubleshooting after Logging on The Subscriber Cannot Send a CallPilot Message The subscriber cannot send a CallPilot message When the subscriber clicks Send an error message appears that says Error Failed to send message Ask the subscriber to check that their mailbox is not full If their mailbox is full they cannot send messages until some messages are deleted Non delivery Notification The subscriber receives non delivery notifications for messages 1 2 Ask the subscriber to make sure that their mailbox is not full Ask the subscriber to make sure that they are addressing the message correctly See Address Formats in the online Help Ask the subscriber to ensure that they are attaching only TIFF F VBK WAV or TXT files to messages Unified Messaging does not accept any other file types If the subscriber is sending to a remote location ask the subscriber to verify that the address is valid and still exists For fax machines ensure that the fax number is valid and the machine is accepting faxes Ensure that the subscriber has the capability to dial the number Refer to the CallPilot Manager Set Up and Operation Guide Verify that the remote server is responding by issuing a network command on the Business Communications
33. l Desktop Messaging onto a Windows XP machine using Microsoft Outlook as the default e mail client Installing Unified Messaging 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this twork Elements Connection Information 10 1 1 2 m 10 1 1 66 IP Address 200 30 30 80 200 30 30 30 73 User ID nnadmin 200 30 30 51 BCM Chester Password 5 200 30 30 77 TEST BCM50 R6 Inventory Information Lou System Name BCM50b 10 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website Click here to close this webpage More information Ww 4 Accept any further security messages that you may get presented with Securiby Information x This page contains both secure and nonsecure ty items Do you want to display the nonsecure items 5 You will now see the login screen enter your BCM User name and Password By default these are set to U
34. l give you limited access to the General Configuration tab of Unified Messaging Open My CallPilot CallPilot MWI Configuration Logoth From GallPilot aim lt 17 About CallPilot MWI Exit e vom LA aA 11 07 NN40011 019 Issue 1 2 BCM RIs 6 0 21 CallPilot Unified Messaging General Tab CallPilot MWI Configuration a X General Server VPIM network shortcut Mailbox Password My CallPilot URL http 10 1 1 65 MailboxManager Notify me of My CallPilot URL changes MWI Icon v Show MWI Icon on taskbar v Display pop up balloon for 5 seconds OK Cancel Apply This screen contains the following information options Attribute Description Server Read only contains the IP address of your BCM Read only enter your VPIM network shortcut if required Read only enter your mailbox extension number Enter your mailbox password Remember Password Tick to store your password for future use Change Password Use this option to change the mailbox password whether to use SSL security Show MWI Message Waiting Tick to display the MWI icon on the taskbar Indicator icon on taskbar Display pop up balloon for 5 seconds Depicts the time in seconds that the notification pop up balloon is displayed for Note To access all features including the ability to change the Server VPIM Network and Mailbox see the Accessing th
35. me and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED T
36. o exit the d i DESKTOP MESSAGING Gancel Setting the Default Email Client After you install Unified Messaging you must set or check the default email client 1 Click the Windows Start button point to Settings and click Control Panel 2 The Control Panel window appears E Control Panel Pl x File Edit View Favorites Tools Help Q O d sra Ey Foes Er WE control Panel A c X5 EN o 2 Accessibility Add Hardware Addor Administrative Automatic Bluetooth Date and Time G Switch to Category View Options Remov Tools Updates Configuration Display Folder Options Fonts HP Quick HP Wireless Indexing b Windows Update Controllers Launc Assistant Options Q9 Help and Support n p B e ode Intel R GMA Internet IP Softphone Java Keyboard Mail M Audio Fast Driver for Options 2050 Track USB D L amp ga Mouse Network Phone and Power Options Printers and ProtectTools QuickTime Connections Modem Faxes Security es 6 emaeoae s Regional and Scannersand Scheduled Security SoundMAX Sounds and Speech Language Cameras Tasks Center Audio Devices 5 B 88 5 e ES System Taskbar and User Accounts Windows Windows Wireless Link Wireless Start Menu CardSpace Firewall Network Set 18 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 3 Double click the Internet Options icon 4 The Internet Properties window appears OSE Bent Make dehauit 6 In
37. options Send Using B allPilot Des ktop i Mess saging far Micra scott Aitlook j Far machmelel faoi 24452 Subject eeting Document Recetve a confirmation of delivery i Remember changes Cover page Use fas cover page covert Browse Fed cri Save s Exil Help 13 You will be presented with a new Fax Message that can now be addressed and sent fe CallPilot Player E Oo x File Edit View Page Zoom Annotation Cover Page Help Ee u To Smith Ea 221 CALLPILOT Subject Fax Mesas OOOO Delivery Normal Sensitivity Public Readreceipt Delivery receipt ES E 44 NN4001 1 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Fax Annotation 1 To annotate a fax Click on the Annotation menu Ex CallPilot Player File Edit View Page Zoom E Wale Jj inl x AM paoe Hep Annotation Toolbox Make Annotations Permanent Subject Fas Message Delivery Normal Sensitivity Public Read receipt Delivery receipt 2 The Annotation toolbar will be displayed You can add stamps lines highlights etc to your Fax using the options 3 o record your Fax or add recorded audio to it Simply click on the Telephone Icon as previously covered 4 Once recorded the voice file attaches to your message Click on the send icon once completed NN40011 019 Issue 1 2 BCM Rls 6 0 45 CallPilot Unified Messaging Viewing a
38. r type a number in the format that you use to dial it from your telephone e Computer If selected indicates that you want to listen to voice messages from your computer You must have a sound card and speakers e Remove Remove the number in the Telephone number box so that you cannot use it for telephone playback e Volume Specify the volume for playing voice messages or recording new ones through the microphone To use the CallPilot system volume settings select the check boxes To adjust the current volume setting clear the check boxes and adjust the sliders as required e Confirm settings before playing or recording Display the options in this dialogue box to confirm settings before playing or recording voice messages Default Cleared e Download File before playing By default desktop messaging does not automatically download voice messages before playing them because voice files tend to be large NN40011 019 Issue 1 2 BCM RIs 6 0 29 CallPilot Unified Messaging CallPilot Desktop Messaging Interface When you open youir e mail client your CallPilot messages appear in the Inbox under CallPilot Desktop Messaging or in your regular Inbox depending on which option you selected when first logging in From the Inbox you can open move copy delete forward and reply to messages and compose new messages 9 Inbox Microsoft Outlook File Edit View Favorites Tools Actions CRM Help a New amp Li X GeReply
39. re and test the CallPilot Unified Messaging application Obtain the required information Refer to the Required Information section of this guide Check the email client to be used is working correctly Download CallPilot Unified Messaging from the BCM Web page Refer to the Installing Unified Messaging section of this guide Login to CallPilot Unified Messaging Refer to the Logging into CallPilot Unified Messaging section in this guide Create a Voice Message addressed to the Check that the DN that has been configured in Unified message appears in Messaging Refer to the To Play a Voice the CallPilot Message Message section in this guide Store s Inbox or regular Inbox NN40011 019 Issue 1 2 BCM RIs 6 0 9 CallPilot Unified Messaging Before Installing Unified Messaging e n Element Manager enable the Unified Messaging software authorisation code and optionally the Fax keycode For information on enabling on enabling software authorisation codes refer to the CallPilot Manager Set Up and Operation Guide e In CallPilot Manager ensure that the number of Maximum Out calling Channels is enough to accommodate the expected CallPilot telephone player usage This value governs the number of simultaneous channels used for out calling For information on setting the out calling channels refer to the CallPilot Manager Set Up and Operation Guide Note The following installation procedure details the steps required to instal
40. s 2 When you open a voice only message the CallPilot Player appears right away In mixed voice and fax or text messages click the Voice icon to open the CallPilot Player 3 You can choose to play your voice messages from your telephone or your computer by clicking the Telephone or Computer icon in the CallPilot Player You can change this selection at any time 36 NN40011 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 4 f you select Telephone the phone rings when you open a message and the message plays when you answer 5 f you select Computer your messages play through your computer s speakers or your headphones Voice Message E CallPilot Player Meeting Request O x File Edit wiew Actions Help eh SX W Se ae o9 From oy Green To Steve Erskine Subject MecingReqest Delivery Hormal Sensitivity Public 10 08 2008 16 08 Ld LJ Stopped 00 23 00 23 wv kJ au AVAYA WCG onn Voice and Text Message IE CallPilot Player Meeting Requirements l z om x Fie Edit View Actions Help Gr E SK Ww o Ro E Mo From Steve Erskine Ta Steve Erskine eeina Reguirements O Deliver Normal gt Sensitivity Public gt 10 09 2008 15 23 Text Message Stopped AVAYA Ma 5 NN4001 1 019 Issue 1 2 BCM Rls 6 0 37 CallPilot Unified Messaging Adding Attachments to Messages Before sending a message you can attach a voice fax or text file
41. s the subscriber must use computer speakers or headphones 54 NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging Windows Vista Mail Purge Messages Fail Due to Microsoft Limitations To keep and show deleted messages in your Inbox 1 2 From the menu bar navigate to Tools Options Advanced Select the Use the Deleted Items Folder with IMAP accounts Deleted items remain in your Inbox While in your Inbox navigate to View Current View select the Show Deleted Messages check box Deleted items are shown in your Inbox NN40011 019 Issue 1 2 BCM RIs 6 0 55 CallPilot Unified Messaging Avaya Documentation Links 56 Unified Messaging Configuration guide Desktop Messaging User guide for Novell GroupWise Desktop Messaging User guide for Internet Clients Desktop Messaging User guide for Lotus Notes Desktop Messaging User guide for Microsoft Outlook Updates to the Desktop Messaging User Guides NN40011 019 Issue 1 2 BCM RIs 6 0
42. ser ID nnadmin Password PlsChgMe Click on OK Please Enter Credentials X nnadmin Password 7 MW Save Credentials W Auto Login NN40011 019 Issue 1 2 BCM RIs 6 0 11 CallPilot Unified Messaging 12 6 T Welcome In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked to BCM Mailbox Manager No update required Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations Run In the Applications area select User Applications and click on Run Applications No update required Callpi No update required User Applications MM iNo update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations 8 Again accept any security messages that appear and if prompted enter any login details NN40011 019 Issue 1 2 BCM RIs 6 0 CallPilot Unified Messaging 9 You will be presented with the User Applications screen Click CallPilot Unified Messaging AVAYA User Applications User Applications Mailbox Manager Desktop Assistant Pro CallPilot Unified Messaging Personal Call Manager LAN CTE Cli
43. t Box atthe local Exchange The RAMBO box adaptively samples network packets both up and down stream re running the header checksums for SINE loss and contention degradation From here the up and down channels are lacked and that information passed to the MSAN as the MSR Maximum Stable Rate Text Message 5 Enter an address and send the message To Create and Send a Fax Message To send a fax your CallPilot mailbox must have fax capability The recipients of your fax must also have fax capability to view the fax on their computer If your recipients access their messages from their telephone they can view the fax only by printing it Alternatively the fax can be sent directly to a fax machine 1 Open the document that you want to fax It must be 8 5 inches 21 5 cm wide or less 2 Select the Print option in your program wa nm J Documenti w Home Insert Fage Layout References Mail zd Save Print Save As Copies 1 ve Open Print Gi Close ls info Printer 6 9 HP Deskjet 6600 Series Recent CE Rea dy Printer Properties New Settings i Print All Pages 7 t Print the entire document Save amp Send Pages NN4001 1 019 Issue 1 2 BCM Rls 6 0 39 CallPilot Unified Messaging 3 From the list of printers select CallPilot Fax then click Print or OK wl so 0 ll Documenti Microsoft Word Home Insert Page Layout References Mailings Review View Ad lg Save
44. the E mail list box make sure the client that is displayed is the e mail client you are using for example Microsoft Outlook 7 f another email client is displayed select the correct email client from the E mail list box NN4001 1 019 Issue 1 2 BCM Rls 6 0 19 CallPilot Unified Messaging 8 Click the OK button Logging into CallPilot Unified Messaging 20 1 Open your email client The CallPilot Login window will appear Enter the required mailbox number CallPilot Logon 10 1 1 2 X Mailbox 213 Password Remember password Cancel Configuration 2 In the CallPilot Logon window type your CallPilot password in the Password box You can also tick the Remember password checkbox so that you won t have to enter the password again Click OK when you have entered the information Note If the Remember password check box is selected any future attempts to login into Unified Messaging will bypass the CallPilot Logon screen Therefore to change audio settings previously available from the Configuration button illustrated above please refer to the Changing your Default Audio Device and Telephone Number section of this guide 3 You will be presented with the delivery option box You can select where your CallPilot messages are stored Select youir delivery preference from the drop down list and click OK Welcome to CallPilot Desktop Messaging X CallPilot Desktop Messaging now supports
45. this guide e Ensure that the microphones speakers and sound cards that are connected to the subscriber s computer are configured Refer to the manufacturer s documentation e Ifthe subscriber wants to send or receive faxes on their computer ensure that they have the ability to view Fax attachments 6 NN40011 019 Issue 1 2 BCM Ris 6 0 CallPilot Unified Messaging Hardware Requirements The following list contains both the minimum and recommended hardware that Unified Messaging software needs for operation IBM PC or compatible minimum Pentium 586 or faster system with 16 megabytes MB of RAM minimum 32 MB recommended Monitor 16 color VGA 640 x 480 capability minimum 256 color SVGA 800 x 600 capability recommended Disk drive space To install Unified Messaging subscribers need 110 MB of disk space After the installation is complete the temporary files are automatically deleted to recover 55 MB of disk space You or the subscriber must manually delete the CallPilotDesktopMessaging exe file to recover the additional 55 MB The exe file is located where you downloaded it CD ROM drive Windows compatible mouse and keyboard LAN connection to Business Communications Manager Subscribers can access their CallPilot messages over the LAN through ISDN ADSL dial up modem or Ethernet Optional Hardware A sound card and a set of speakers or headphones for playing messages on a computer A microphone for recording messag
46. to it Note Voice files can be vbk or wav format for CallPilot recipients but must be wav format for non CallPilot recipients Fax files must be tif type format Text files must be txt format 1 Ina new CallPilot voice message click the Attach File icon FE callPilot Player B Ioj x File Edit View Help ld amp amp 9 il Alex Todd Subject Sales Meeting 0000 Delivery Normal Sensitivity Pubie Read receipt Delivery receipt Hi Alex MA CSS The attached voice message has some info regarding next weeks meeting 2 In the Open File box select or type the name of the file that you want to attach MSSoap G Adobe AIR InstallShield ODBC J Apple Java postureAgent C Articulate LightScribe Real J AVSMedia Macrovision Shared Roxio Shared T7 Microsoft Shared Services Bl File name Files of type Files wav vbk tif bt 3 Click Open to attach the file and return to the new CallPilot message 38 NN4001 1 019 Issue 1 2 BCM Rls 6 0 CallPilot Unified Messaging 4 he contents of the file will appear in the Text Window E callPilot Player a x File Edit View Help a Wale dg d T Subject Eales Meeting 00000 Deliver Normal gt Sensitivity Pubic Readreceipt Deliver receipt ference between Rate Adaptive DSL and Asynchronous DSL Core differences between the two include the use of the Rate Adaptive Managemen
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