Avaya CallPilot Programming Record User's Manual
Contents
1. 4 SUON 1 2121212 2 2 2 gt gt 22 2 2 gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt H Ieo 2 2 21 21 2 21722 22 1217221 2722 221212212 gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt 2 2 2 21 21 21 2121 212121 2121 2121 21212121 21212 gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt abessan 2 2 gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt gt 4019911 Auedwoy ul 4 ssaudx3 UO xed 4915 YIOMION sans Jequosqns d L 5 9L L 91 011 JO 55810 XOqIIEIN Voi2. Timezone not available on BCM Mini 150 Daylight Savings Time not available on BCM Not enabled Feature codes Leave Message 980 Open Mailbox 981 Operator Status 982 System Programming 983 Call forward to CallPilot 984 CallPilot extension 985 Transfer 986 Interrupt 987 Call Record 989 Line answering Skillset number Answered by CallPilot N Greeting Table number 1 Number of rings 0 28 Greeting Tables Return to Auto Attendant Auto Attendant Menu Prompt Y Morning Greeting 1 Afternoon Greeting 2 Evening Greeting 3 Non business Greeting 4 Language Preference PRI Attendant extension No default CCR Tree None Business Hour start times Morning 12 00 am midnight Afternoon 12 00 pm noon Evening 6 00 pm Non business 6 00 pm Auto Attendant Return to Auto Attendant Operator and Business Status Receptionist or Operator available N Business open Y Answer lines Y Receptionist or Operator extension No default
3. Attempts Enable Outbound Transfer Max Incorrect Password Attempts Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Call Record Prompt Language User Interface Style Restriction Permission List Class of Service 9 10 11 12 13 14 15 16 Name Max Mailbox Message time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of Attempts Enable Outbound Transfer Max Incorrect Password Attempts Password Expiry in days Enable Networking Enable Personal Target Attendant Enable Call Record Prompt Language User Interface Style Restriction Permission List 10 TUNA JON JOQHOSQNS 4 191545 st uondo JO ED SU sex 97 ased pur 6 Fed 205 JOH y
4. option enabled Primary message Alternate message Call method one two Line or pool number Mailbox number Transfer Internal Extension External Line or pool Telephone Destination applies to Mailbox and Information nodes Previous Home Disconnect adA Spon adA adA apon adA apon adA Spon adA Spon adA Spon uld yed adA Spon adA Spon adA Spon adA Spon nuap Jaqunu 9941 499 SjIE SP y PJ0984 y 495 2U 951 94 WO ay o 94 Ul p10991 10 JO snua ueo yed p10991 BU Ul HOD UO syu s d seal HON 10 14 3911 YOO Dialing Translation parameters Long Distance Access Code 15 Area Code Access Code Reply Translation Y N Dialing Translation Table For each Di
5. Assign Operator settings and Business Status Operator and Business Status on page 17 For these CallPilot Message Networking tasks refer to Create Digital Networking sites Digital Networking site table on page 18 Create AMIS sites AMIS site table on page 19 Set up AMIS Call Blocking periods AMIS Call Blocking periods on page 20 Create Network Site Mailboxes Network Site Mailboxes on page 21 Create Network AMIS mailboxes Network AMIS mailboxes on page 22 For these CallPilot Fax tasks refer to Create Fax Overflow mailboxes Fax Overflow mailboxes on page 23 Create Fax On Demand mailboxes Fax On Demand mailboxes on page 24 Create Fax Group Lists Fax Group Lists on page 25 For these CallPilot defaults refer to Class of Service Class of Service default values on page 26 CallPilot system properties System properties on page 27 Feature codes on page 27 Line answering on page 27 Greeting Tables on page 28 Auto Attendant on page 28 Operator and Business Status on page 28 Note Make copies of the pages as required gt Use these tables to assist you with CallPilot programming To use these tables Determine which options apply to your system Refer to the task and page number shown on page 3 Decide if you want to change or keep a default setting The defaults are shown in bold e If you change the default write information in the space provided or circle an
6. Part P0941757 05 CallPilot Programming Record RTEL NETWORKS CallPilot Programming Record Copyright O 2002 Nortel Networks All rights reserved 2002 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license The software license agreement is included in this document Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0941757 05 About the CallPilot Programming Record Use this guide to record how you program your CallPilot Mini CallPilot 150 or Business Communications Manager 3 0 system You can also use this guide as a reference when you make changes to CallPilot programming This guide includes e alist of programming tasks for setting up your CallPilot system e tables you can use to record CallPil
7. aling Translation Table entry enter an Input value and an Output value The Input value can be maximum of 14 digits The Output value can be maximum of 15 digits Note CallPilot sorts the entries in ascending numerical order Longer more specific entries appear before shorter more generic entries Input value Output value 16 Restriction Permission List The Restriction Permission List is available for CallPilot Mini only list can have up to 100 Restrictions and 100 Permissions Restriction or Permission can be maximum of 26 digits Restriction List ID Restrictions Permissions Auto Attendant settings Return to Auto Attendant Y N Touchtone Gate None Standard Custom CallPilot system settings Max Outcalling Channels 1 2 5 6 7 8 Enable Voicemail Y N Enable Group List Y N Group List Leading Digit 1 2 5 6 7 8 9 Enable External Initialization Y N Make Directory Available Y N Enable General Delivery Mailbox Y N Enable Bilingual Y N Primary Language Secondary Language Canadian Pronunciation Y N Directory Search By First name Last name Both Enable Outdialing Y N Line number Pool number Route code Enable CallPilot User Interface Y N Name Pr
8. ce Group Lists Use this table to record voice Group Lists You can create fax Group Lists if you have the Fax option enabled To record fax Group Lists use the table Fax Group Lists on page 25 Group List number 901 to 999 Spoken name Display name maximum 16 letters Group List members Name Mailbox number The Group List leading digit can be changed from the default of 9 This can be done during initialization or by the System Administrator 12 Caller ID Routing Table Telephone number Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Telephone number Greeting Table Extension Mailbox CCR CCR Tree Path Destination type Greeting Table Extension Mailbox CCR CCR Tree Path 5 CCR Tree number 1 2 3 4 5 6 7 8 Enabled Y N Home node type Menu Information Primary message Alternate message Fax On Demand available if you have the CallPilot Fax
9. efix Special Prefix Country Companding Law M Law Time Zone Operator and Business Status Password OPERATOR 67372867 Answer lines Y Receptionist or Operator extension These settings are usually changed by the receptionist or Operator on a daily basis 18 CallPilot options Digital Networking site table Use this table to record the properties for the Digital Networking sites you create Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Y N AMIS site table 1 Use this table to record the properties for the AMIS sites you create Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone nu
10. er 22 Network AMIS mailboxes Use this table to record the details of the Network AMIS mailboxes you create Network AMIS mailbox number Network AMIS mailbox name Include in Directory N Mailbox name recorded N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory N Mailbox name recorded Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Outdialing does not apply to CallPilot Mini Fax Overflow mailboxes 23 Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extension number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min Mailbox number Fax machine extensio
11. m Administrator 26 CallPilot defaults Class of Service default values Class of Service 1 2 3 4 5 6 7 8 Maximum Mailbox Message time in minutes 15 15 15 15 5 5 20 20 Maximum Message Length in minutes 3 3 7 7 3 3 2 2 Message Retention Period in days 30 30 0 0 7 7 15 15 Maximum Greeting Length in minutes 1 1 1 1 1 1 10 10 Enable Off premise Message Notification Y Y Y Y N N Y Y Retry Intervals in minutes 5 5 10 10 15 15 30 30 Maximum Number of Attempts 3 3 5 5 7 7 9 9 Enable Outbound Transfer Y Y Y Y N N Y Y Maximum Incorrect Password Attempts 9 9 9 9 6 6 4 4 Password expiry in days 90 90 90 90 60 60 30 30 Enable Networking Y Y Y Y N N Y Y Enable Personal Target Attendant Y Y Y Y N N Y Y Enable Call Record N N N N N N N N Prompt language P User Interface Style The interface selected from the Installation Wizard as the primary interface Restriction Permission List CallPilot Mini only Class of Service 9 10 11 12 13 14 15 16 Maximum Mailbox Message time in minutes 10 10 30 30 120 120 120 120 Maximum Message Length in minutes 3 3 7 7 10 10 2 2 Message Retention Period in days 365 365 60 60 90 90 45 45 Maximum Greeting Length in minutes 1 1 2 2 3 3 Enable Off premise Message Notification Y Y N N Y Y Y Y Retry Intervals in minutes 5 5 10 10 15 15 30 30 Maximum Number of Attempts 3 3 5 5 7 7 9 9 Enable Outb
12. mber Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Outdialling is not available for CallPilot Mini 20 AMIS Blocking periods Use this table to record your AMIS Call Blocking periods Day Period Call Blocking time from Call Blocking time to Monday 1 Tuesday 1 Wednesday 1 Thursday 1 Friday 1 Saturday 1 Sunday 1 21 Network Site Mailboxes Use this table to record the details of the Network Site Mailboxes you create Network Site Mailbox number Network Site Mailbox name Include in Directory N Mailbox Name recorded N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory N Mailbox Name recorded N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory N Mailbox Name recorded N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory N Mailbox Name recorded N Destination Site Prefix Destination Remote Mailbox numb
13. n number Mailbox name Spoken name Fax retries 1 99 Fax interval 1 60 min 24 Fax On Demand mailboxes Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 5 Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 5 Mailbox number Mailbox name Class of Service Display in Directory Y N Spoken name Outdial type Line number Pool number Route code Fax retries Fax interval Delivery method One call Two call Maximum number of faxes 1 2 3 4 5 A caller can request a maximum of 8 faxes A mailbox can store as many faxes as space permits Fax Group Lists 25 Group List number 901 to 999 Spoken name Display name 1 16 characters Group List members Name Fax machine telephone number 1 30 digits Route The Group List leading digit can be changed from the default of 9 This can be done during initialization or by the Syste
14. option Customer information Customer Company Installation date Address Notes Telephone System Administrator Pre installation Number of mailboxes to be installed Number of external lines to be answered Unit Address and Identification IP Address Subnet Mask Primary DNS Secondary DNS Default Gateway Note This table does not apply to a Business Communications Manager system 6 CallPilot Greetings Greeting number 1 40 Recorded Greeting For example Good morning Thank you for Shelbourne Consulting Greeting Tables Greeting Tablenumber 1 2 3 4 Note if you use CallPilot Mini you have one Greeting Table Morning Afternoon Evening Non business Greeting Used CCR Tree Business hours Monday _ i 1 am 1 ___ Tuesday ___ 4 1 Wednesday 1 1 1 Thursday ___ ___ 1 1 _ i Friday Saturday 1 am pm am 1 am am am 1 Note Enter times in hh mm format Circle a m
15. or p m if you use a 12 hr clock Custom Auto Attendant Menu Primary Language prompt Alternate Language prompt Table options Target Attendant extension Language preference Primary Alternate Menu Repeat Key Note For more information about CCR programming refer to CCR Trees on page 13 and CCR Tree programming template on page 14 8 CallPilot line answering Line number Telephone number Answered by CallPilot Number of rings Greeting Table number reference only 0 to 12 1 to 4 lt lt lt lt x x lt lt x x x lt x x x lt x x x x x x lt lt lt lt Zi Z Z Z Z Z 2 2 2 2 2 Zi Zi Z Z Z Z Z Z Z 2 Z Z Z If you use CallPilot Mini you have one Greeting Table Class of Service You can edit Class of Service values if you use CallPilot Manager Use this table to record Class of Service values For the default Class of Service values refer to Class of Service default values on page 26 Class of Service 1 2 3 4 5 6 7 8 Name Max Mailbox Message time in minutes Max Message Length in minutes Message Retention Period in days Max Greeting Length in minutes Enable Off premise Message Notification Retry Intervals in minutes Max Number of
16. ot programming e tables you can use to record CallPilot Fax and Message Networking programming if you have these options installed To record Call Center programming use the Nortel Networks Call Center Set Up and Operation Guide e system defaults for CallPilot Mini CallPilot 150 and Business Communications Manager 3 0 For these programming tasks refer to Record Greetings CallPilot Greetings on page 6 Set up the Greeting Tables e record custom Auto Attendant Menu prompt or use default e assign Greetings Greeting Tables on page 7 e assign Greeting Table features e assign business hours for each day of the week Assign lines answered by CallPilot CallPilot line answering on page 8 Enter custom Class of Service values Class of Service on page 9 Record Mailbox values Mailboxes on page 10 Create Group Lists Voice Group Lists on page 11 Create a Caller ID Routing Table Caller ID Routing Table on page 12 Design CCR Tree nodes CCR Trees on page 13 Create CCR Trees CCR Tree programming template on page 14 Set Dialing Translation parameters Dialing Translation parameters on page 15 Record Dialing Translation Table entries Dialing Translation Table on page 15 Record Restrictions and Permissions CallPilot Mini only Restriction Permission List on page 16 Assign return to Auto Attendant setting Auto Attendant settings on page 17 Assign CallPilot system settings CallPilot system settings on page 17
17. ound Transfer Y Y N N Y Maximum Incorrect Password Attempts 9 9 9 9 6 6 4 4 Password expiry in days 90 90 90 90 60 60 30 30 Enable Networking Y Y N N Y Y Y Y Enable Personal Target Attendant Enable Record N N N N N N N N Prompt language P User Interface Style The interface selected from the Installation Wizard as the primary interface Restriction Permission List CallPilot Mini only If the Message Networking option is installed 0 indefinite never expire Primary Language A Alternate Language CallPilot system defaults System properties 27 Maximum number of outcalling channels No default Voicemail Enabled Group Lists Enabled Group List leading digit 9 External initialization Not enabled Company Directory Enabled General Delivery Mailbox Enabled Redirect DN not available for CallPilot Mini Enabled Bilingual operation Not enabled Primary language No default Alternate language No default Canadian Pronunciation Not enabled Search Company Directory By Last name CallPilot User Interface not available for CallPilot Mini Not enabled Name Prefix 11 Special Prefix 19 Primary Ul not available for CallPilot Mini Country not available on BCM Depends on location Companding Type CallPilot Mini only Depends on location
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