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Avaya CallPilot Message Networking User's Manual

1. 0 0 c eee eee eee 36 Building a Dialing Translation Table 1 206 406 ceeee eee ek NER ERR e RR d 38 Reviewing entries in the Dialing Translation Table lessen 39 Changing an entry in the Dialing Translation Table 00202000 40 Deleting a Dialing Translation Table entry llle 41 Testing network message capability 0 0 cee eee 42 Before you test network message capability llle 42 For your local and destination sites nana anaana cee eee 42 Fol Veur local SIIGS s sod RrRRRCERORE ER Re dee ceed RR E do E Ee 42 Far your destination SNES uiu date X CR de ded xci deo elc Em 42 Loopback mailbox HUIDDQIS exe exq exe era aca ese cba ue bh be 43 Sending a test network message 0 eee 44 Chapter 5 Network Delivery Mailboxes eeeeennn n B BB 47 About Network Delivery Mailboxes 2222 ss eee bebe nea ease eee eee so ERI RE 47 About creating Network Delivery Mailboxes 20 0 0 cece eee 48 Creating a Network Site mailbox 000 cee eee 49 Creating a Network AMIS mailbox llle 52 Changing Network Delivery Mailbox parameters slsslle eese 55 Deleting a Network Delivery Mailbox sseeeeeeee Bn 56 Chapter 6 Troubleshooting Non Delivery Notification messages 57 Non Delivery Notification messages a usssasaaa aaran anana 57 Chapter 7 Message Networking programming record
2. 68 Chapter 7 Message Networking programming record P0919429 06 69 Glossary Administration The tasks involved in maintaining CallPilot mailboxes greetings and set up configuration Area Code A code assigned to a calling area within an area Auto Attendant The CallPilot answering service that answers incoming calls with a Company Greeting plays a list of options to a caller and performs call routing functions in response to a caller s selections Broadcast Message A message that can be sent only by the System Administrator This type of message plays in all initialized Personal Mailboxes Call Blocking Periods Periods of time you establish when network delivery messaging is prohibited Channel configuration The number of channels on your system that you designate for outdialing Class of Service A predetermined number designation that specifies the options for a mailbox Company Directory An internal voice list that contains the names of subscribers with initialized mailboxes who are in the Company Directory Configuring CallPilot Lines The tasks involved in determining which incoming telephone lines of a business are answered by CallPilot and which Greeting Table is assigned Conventions The way certain information is described For example using underlined text to represent the second line of the display prompt information Country Code A code for long distance calling assigned t
3. System name You can record a system name When you include the system name the recorded system name is added to all messages sent from your site The System name plays as part of the recorded message Sender name The sender s recorded name can be attached to each message sent from your site The sender s name plays as part of the recorded message The normal default setting is disabled CallPilot Message Networking Set Up and Operation Guide 28 Chapter 4 Setting up AMIS To set up AMIS networking properties 1 Start CallPilot Manager 2 Click the Networking heading 3 Click the AMIS Networking Properties link The AMIS Networking Properties page appears NORTEL NETWORKS Main Logout Help b Site List Mailbox Administration Prefix Name Rec Description Commands Add Auto Attendant Custom Call Routing NORTEL NETWORKS Networking Main Logout Help General Propertios AMIS Networking Properties TTE I Digital Networking Properties Site List AMIS Networking Properties Call Center gt Int l Access Code Reports Country Code Area Code Configuration lt lt lt _ Telephone Number Operations Outdial None v LinePool Enable Loopback Dr Include System Name Include Sender Name System Name Not Recorded Voice Cancel 4 Inthe Intl Access Code box type
4. General Properties AMIS Networking Properties AMIS Call Blocking Periods Digital Networking Properties Ste List Network Site Properties I Site Name Calgary Reports Site Prefix 9 Spoken Name Not Recorded Voice Configuration Operations Site Type Main Logout Help C Digital VPIM Host Name Mailbox Prefix AMIS Phone Number 4032623891 Outdiak Line f Line Pool Suma Cancel 4 Change the site properties and click the Submit button P0919429 06 Chapter 2 Creating network sites 17 Recording a site name The recorded site name is a voice recording of the Site Name This name plays to local users when they address a message or review message envelope information If you do not record the site name the voice prompt says Unknown site Note You must create a site before you can record a site name for the site gt For best results use a telephone that is attached to the same switch as your voicemail system Avoid using wireless telephones To record a site name 1 Start CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Select the site you want to record a name for and click the Change button The Network Site Properties page appears for the site you select Main Logout Help Network Site Properties Site Name Calgary Site Prefix 9 Spoken Name Not Recorded Site
5. slseeesese 63 Glassaly aaseikaaadARtAdAnAARRRARRAACACARR RASA RRAATA RA ARRARA T ERE 69 INGER qr CC E T ETTET 73 P0919429 06 Chapter 1 About CallPilot Message Networking This guide leads a System Administrator through setting up Message Networking and is an ongoing reference aid Use this guide if you have a Business Communications Manager CallPilot Mini or CallPilot 150 system Requirements for setting up Message Networking To use Message Networking you need to know e how to use the telephones on your system Ifyou use Nortel Networks Business Series Terminals refer to the CallPilot Reference Guide the CallPilot Manager Set Up and Operation Guide or the CallPilot Quick Reference Cards Ifyou use Meridian telephones refer to the CallPilot Mini Reference Guide or the CallPilot Mini Quick Reference Card e if you use Business Communications Manager which mailbox interface you use See the CallPilot Reference Guide for information on how to check which interface you use e how to start CallPilot Manager and use the CallPilot Manager interface For information see Starting CallPilot Manager and About the CallPilot Manager interface in Chapter 2 of the CallPilot Manager Set Up and Operation Guide e if you use Business Communications Manager how to start Unified Manager and use the Unified Manager interface Refer to the Business Communications Manager 3 0 Programming Operations Guide e specific add
6. Call Center Reports Operations Configuration System Properties Dialing Translation Properties Dialing Translation Table Switch Properties Access Passwords Fax Properties Operations 4 Click the Delete link for the Dialing Translation entry you want to delete A message appears that asks you to confirm the deletion 5 Click the OK button CallPilot Message Networking Set Up and Operation Guide 42 Chapter 4 Setting up AMIS Testing network message capability Use the AMIS Loopback Mailbox to test your network message capability The Loopback Mailbox is a test mailbox that lets you determine whether AMIS messages are being sent over the network Each site in a network has a Loopback Mailbox To test AMIS using the Loopback Mailbox record a message and send it to the Loopback Mailbox of another site in the network The Loopback Mailbox sends the message back to the mailbox you use at your location This lets you see if your site s network identification number is properly set up and if your site can receive messages from other sites in the network Before you test network message capability For your local and destination sites 1 Check that you have Network Delivery Network Reply and Network Receive enabled in your General Networking settings For more information refer to Setting the general networking properties on page 11 2 Check that there is no Call Blocking during the ti
7. The ability to send receive and reply to messages sent between remote locations within a network Network Receive feature The feature that lets a site receive messages from other locations within a network Network Reply feature The feature that lets a site reply to messages sent from other locations within a network Outdial route The parameter that specifies how an outdial call is routed The outdial route can be a line pool number or route code This setting is not available if you use CallPilot Mini Password A four to eight digit number that is entered on the dialpad A password is used to open mailboxes or perform configuration tasks Personal mailboxes Mailboxes that are assigned to subscribers as a place to store messages Resetting CallPilot Returning the CallPilot voice module to its original default settings CallPilot Message Networking Set Up and Operation Guide 72 Glossary Retry interval The amount of time the system waits before making another attempt to contact a destination site when a failure to connect occurs Site based Addressing The ability to send a message to a remote site by specifying the destination site s prefix and the mailbox number of the person you want to send the message to Special Mailboxes The two mailboxes used by the System Administrator and designated CallPilot operator the System Administrator Mailbox and the General Delivery Mailbox Subscriber A mailbox ow
8. 12 00AM 12 00AM 12 00 AM eg 12 00 AM Same As r r r r r Previous Day Submit Cancel 4 Select the day you want to set up call blocking times for 5 Inthe From box type the time call blocking begins and select AM or PM Any single digit hour or minute must be preceded by a zero For example type 8 00 as 08 00 CallPilot Message Networking Set Up and Operation Guide 32 Chapter 4 Setting up AMIS 6 Inthe To box type the time of day call blocking ends and select AM or PM Any single digit hour or minute must be preceded by a zero For example type 8 00 as 08 00 7 Youcan select the Same As Previous Day check box if you want to use the previous day s settings for the call blocking period 8 Click the Submit button Note If there is an overlap in the call blocking periods established for the same day AMIS determines the time band from the earliest and latest times of the overlapping time bands and treats the times as one call blocking period P0919429 06 Chapter 4 Setting up AMIS 33 About Dialing Translation There are situations when CallPilot generates an outbound call For example if a mailbox owner replies to a Calling Line Identification CLID message In this situation CallPilot generates a phone number to be dialed by the central office CO Another example is when Network Reply or the Loopback mailbox is used In these cases the phone number that is replied to is take
9. If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 338 Website http www nortelnetworks com support email naitas nortelnetworks com Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support Telephone 00800 800 89009 Fax 44 191 555 7980 email emeahelp nortelnetworks com CALA Caribbean amp Latin America Technical Support Telephone 1 954 858 7777 email csrmgmt Q nortelnetworks com CallPilot Message Networking Set Up and Operation Guide 10 Chapter 1 About CallPilot Message Networking APAC Asia Pacific Technical Support Telephone 61 388664627 Fax 61 388664644 email asia support nortelnetworks com P0919429 06 11 Chapter 2 Creating network sites The procedures in this chapter are for Digital and AMIS networking Setting the general networking properties The general networking properties control how your site interacts with other networking sites When you install Message Networking all of the properties are enabled except for Network Broadcast Messaging and Network Group List Messaging To set the general networking properties 1 Start CallPilot Manager Click the Networking heading Click General Properties link The Gener
10. Mailbox Type Subscriber 4 Custom Call Routing Reports Configuration Operations 4 Inthe Mailbox box type a valid mailbox number Use a mailbox number that does not conflict with existing or potential extensions Use the same first digit for all Network AMIS mailboxes so they are easy to identify From the Mailbox Type list box select Network AMIS Click the Submit button The Network AMIS Mailbox page appears P0919429 06 Chapter 5 Network Delivery Mailboxes 53 10 11 12 13 14 NORTEL NETWORKS main Logout Help Network AMIS Mailbox 2306 Last Name First Name l Display In Directory Iv Outdial Type Line Line Pool Remote Phone Number l Remote Mailbox Submit Cancel In the Last Name and First Name boxes type the name of the mailbox The mailbox name can be the name of the mailbox at the destination site or another name The mailbox name can be 16 characters long Do not create a name that starts with 1 for example 1Calgary Select the Display in Directory check box if you want the mailbox to be listed in the Company Directory Note Network delivery mailboxes are accessible only to e local subscribers who use F981 to record a message e external callers who log on to their mailbox and record a message Network delivery mailboxes are not available e to subscrib
11. Member mailboxes can be located at the same site or at different locations within a network Initialize a mailbox Preparing a mailbox to receive messages which includes changing the mailbox default password and recording a Company Directory name International Access Code A code identifying the digits dialed to access international calling Long Distance Access Code The code used to access direct dial long distance calling services in a country P0919429 06 Glossary 71 Loopback mailbox The mailbox you use to test whether a site can transmit and receive network messages The Loopback mailbox default number is 103 if the extension length is three digits Refer to Loopback mailbox numbers on page 43 for how to determine the Loopback mailbox number The length of the Loopback Mailbox number depends on the mailbox number length Mailbox A storage place for messages on the system Network Delivery The feature that when enabled lets a site to send messages to other sites within a network Network Delivery Mailboxes Mailboxes you add that allow access to an assigned mailbox at a destination site within a network Network Delivery Mailboxes can be set up with either a Direct Address or a Site Based Address Network Dialing Parameters The values that determine how many times the system attempts to contact a destination site within a network The dialing parameters also include a retry interval Network Messaging
12. Long Distance Access Code Area Code ana anslatio operties Dialing translation Table Access Code Switch Properties Access Passwords Enable Reply Translation Fax Properties Operations Submit Cancel Configuration P0919429 06 Chapter 4 Setting up AMIS 37 4 Set the Dialing Translation properties Long Distance Access Code This prefix is removed from any numbers that do not require it to make the call This simplifies creating the Dialing Translation Table For North America set the long distance access code to 1 The default for this property is none The length of this property is a maximum of two digits Area Code The system prefixes an area code to a phone number if the caller who entered the number did not enter an area code If the addressing information attached to a message is missing an area code the area code is prefixed to the number The system considers the area code missing if the number has fewer than 10 digits The default for this property is none The maximum length of this property is 6 digits Access Code After Dialing Translation this number prefixes all numbers to access the local telephone network The access code is required if CallPilot is installed behind a PBX In North America the access code is usually 9 If CallPilot is connected directly to CO lines set the Access Code to none The default for this property is none The maximum lengt
13. 21 Enabling Network Group Lists cccccccctearecccdeetardadudes ERES 21 Configuring environments without a DNS 2 2 2 5 2 40 cane b RR RR eden cna 22 Configuring Digital Networking with IP address only 000 dd If you use Business Communications Manager 3 0 Lus 22 if vou use CallPilot Min T50 1isessseaneectzRRRRKRWETG aFAGCXSARY AG 22 Chapter 3 Setting up Digital Networking leen 25 Setting the Digital Networking properties sleseeelereeele 25 CallPilot Message Networking Set Up and Operation Guide 4 Contents Chapter 4 semna up BANG 642018 ecasdceeewncdieses sas ERE RR EA na RR OE ER ede 27 SOPAN i s ES RQCERFEEREF PEN SERT DA ERE RE REOR CR WR eo os 27 AMIS networking properties 2cee4sek ape da AREWREXQXASRTEREEROIGRRA SOLER Ew ROE 27 About Call BIOKO auum em REIR R IRR ho RE Roe oe eR gon ERERH ROS 30 Call Dorn DEHDUE cua aou dedica t a eg kde dice dee dece RUE ob RI RC go 30 Example of Call Blocking periods for one day 00000 30 Setting up Call Blaekinij iliigs i54 d ec kiren x KC RR eee AO EXC EORR I ORC 21 About Dialing Translation c 62202 lesu eue baie eee Sewn das abies cab koi RR 33 How the Dialing Translation Table works 2000 00 eee eee eee 33 Phone number Translation 2c cccae eer aasssaoe des Ro bas ERG X Ras 33 Examples of Dialing Translation Tables 00000 ee eee eee 34 Setting the Dialing Translation properties
14. List Lets you add Network Mailboxes to a Group List The default setting is disabled When you send a message to a Group List all of the network delivery mailboxes on the Group List receive it Number of Network Retries 1 9 default 3 Sets the maximum number of times the system attempts to send a network message before abandoning it and sending a Non Delivery Notification Network Delay 1 60 minutes default 10 Sets the period between delivery attempts of the same network message 4 Click the Submit button P0919429 06 Chapter 2 Creating network sites 13 Creating a network site Before local subscribers can send messages to another site using Site Based Addressing you must add the site to your network To add a site to your network you must know these parameters Site name The Site Name is a text name for the site that can be up to 16 characters This name is shown to local subscribers when they address a message or review message envelope information The site name is optional but recommended Site prefix The Site Prefix is a number one to nine digits long that identifies the site on the network This number must be unique Make the Site Prefix a number that is easy for users to recognize and remember The Site Prefix is usually the same as the sequence of digits that local users dial to place a telephone call to the site For example if local users dial 403 123 4567 to call someone at
15. Type C Digital VPIM Host Name a Mailbox Prefix o AMIS Phone Number jo3262331 oo Outdiak Line neroa Cancel 4 Click the Voice button The page you can record from appears If you use a CallPilot 150 or Mini system the Import and Export options do not appear CallPilot Message Networking Set Up and Operation Guide 18 Chapter 2 Creating network sites 11 E Nortel Networks Review Edit Voice Microsoft Internet Explo er pi Site Prefix 400 Spoken Name Phone Set Connect To unspecified Dial Hang Up Changes to the recording are applied ONLY when the SAVE button is pressed BEFORE hanging up Play Stop Import From Browse Send Export Native Encoding Wav Encoding Close Help In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dials the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number Click the OK button Click the Dial button The telephone rings Pick up the handset Do not use Handsfree Click the Record button After the tone record the site name After you finish recording click the Stop button To listen to the recording click the Play button or to sav
16. e aprotocol error occurs during transmission e a data transmission error occurs during transmission atimeout error occurs during transmission The destination telephone number does not appear to be a network site This message occurs if e aperson answers a ringing line and presses a key when an AMIS message is coming through on the same line e an AMIS call is answered by a private answering machine e an AMIS call is answered by a voicemail prompt for example a set that is forwarded to voicemail with F984 e an AMIS call is answered by a Home Transfer node or a Home Mailbox node on a CCR Tree You receive a protocol error for an AMIS message that is longer than 8 minutes There is a limit of 8 minutes for AMIS messages Do not send AMIS messages that are longer than 8 minutes Callers do not receive Off Premise Message Notification and when you try to record a greeting prompt or name using CallPilot Manager your telephone does not ring If you use AMIS networking make sure that you have more than one outcalling channel set in CallPilot Manager For how to set outcalling channels refer to the CallPilot Manager Set Up and Operation Guide If you have one channel set for outcalling it is possible that while AMIS calls are in progress Off Premise Message Notification does not occur and you cannot use CallPilot Manager for recording greetings prompts or names P0919429 06 63 Chapter 7 Message Networking programming reco
17. servers are currently configured on your Business Communications Manager 3 0 system 1 Start Unified Manager 2 Click the Services key 3 Click the DNS heading 4 Ensure that the Primary amp Sec Server IP Addr box is empty If it is not delete the entry and press the Enter key on your keyboard to save your changes Group Edi Configuration Performance ju Report Tools oso Miew Help 47 65 138 69 Comprehensive Summary Add Delete Del All i rSummary 9 GJ BCM 47 65 138 69 System Description BCM DNS Server in Cache Mode Version Telephony Services 4 40 IP Telephony Call Detail Recording Status Up Mi LAN CTE Configuration Console Serice E IP Domain ca nattel com Voice Mail Q Voice Button i Primary amp Sec Server IP Addr sep by space 47 65 128 51 OB oucp A 09 b oe DNS DE Ing D Forward Timeout fio SNMP f QoS Monitor Web Cache Net Link Mgr Alarm Service NAT VPN Policy Management NTP Client Settings Management Diagnostics CallPilot Message Networking Set Up and Operation Guide 24 Chapter 2 Creating network sites To enter a Host Name on the Business Communications Manager 3 0 system 1 Start Unified Manager 2 Click the System heading 3 Inthe System Name box enter a system name A system name can be any name fo
18. site 1 2 4 5 6 Start CallPilot Manager Click the Networking heading The Site List page appears Click the Add button The Network Site Properties page appears NORTEL NETWORKS Main Logout Help Site List Mailbox Administration Prefix Name Rec Descriptio Sanc Auto Attendant Custom Call Routing N RTEL NETWORKS g Main Logout Help eneral Properties AMIS Networking Properties AMIS Call Blocking Periods Dita Networking Properties Network Site Properties Site List Call Center Site Name Site Prefix Reports Configuration Site Type Digital VPIM Host Name EN Mailbox Prefix EN C AMIS Phone Number Operations Outdial Line z Line Pool Cancel In the Site Name box type the Site Name In the Site Prefix box type the Site Prefix Choose the type of site you are adding If you want to create a Digital Networking site from Site Type select Digital VY PIM e if you use a DNS server in the Host Name box type the FQDN of the site or if you do not use a DNS server in the IP Address box type the IP address of the site e inthe Mailbox Prefix box type the mailbox prefix of the site click the Submit button P0919429 06 Chapter 2 Creating network sites 15 If you want to create an AMIS site from Site Type select AMIS e inthe Phone Number box type the phone number that i
19. the target site then 403123 is an easily remembered Site Prefix The Site Prefix cannot overlap any other Site Prefix in your Network Site Table For example if you use Site Prefix 403123 it overlaps with prefixes 40312 and 4031234 Host name IP address for digital networking sites only If you use a DNS the host name setting appears The host name is the text name FQDN for the host site It can be up to 128 characters long If you do not use a DNS the IP address setting appears Mailbox prefix for digital networking sites only The Mailbox Prefix is the Local Mailbox Prefix of the target site Message Networking ensures that all messages sent to the target site are prefixed with this number The Mailbox Prefix ensures uniqueness for the receiving proxy or networking equipment The mailbox prefix can be the same as the Site prefix Phone number for AMIS sites only The phone number is the phone number of the destination site The phone number can be a maximum of 30 digits Outdial route for AMIS sites only The numbers your site uses to access Line Pool or Route codes The Outdial route is the Line or Pool number that AMIS uses to make an outgoing call or the Route code used to call a specific site This setting does not appear if you use a CallPilot Mini system CallPilot Message Networking Set Up and Operation Guide 14 Chapter 2 Creating network sites To create a network
20. CP IP Digital Networking uses Simple Mail Transfer Protocol SMTP to exchange the messages Fax messages can be sent and received only on Business Communications Manager 3 0 systems that have the Fax option installed Fax is not available on CallPilot 150 or CallPilot Mini Note Any voice message that you use send over the Internet using Digital Networking can be subject to interception by unauthorized parties How Digital Networking works Digital Networking provides voice and fax messaging to mailboxes at different sites on a network Each CallPilot site on the network must have Digital Networking installed to send receive or reply to network messages Network voice messaging occurs between mailboxes at different sites For example a message recorded at an office in Miami Florida can be transferred directly to the appropriate mailbox at Vancouver British Columbia Each site on a network is assigned a unique Fully Qualified Domain Name FQDN The FODN distinguishes a site from every other site on the network An FQDN is the full name of the site including all subdomain and domain names separated by periods For example arabians horse com is an FQDN If you do not use DNS to resolve domain names you can configure the Business Communications Manager 3 0 system and client computers to use an IP address only P0919429 06 Chapter 1 About CallPilot Message Networking 7 About AMIS Audio Messaging Interchange Specif
21. Network Reply lets people at your site reply to network messages left in their mailboxes from other sites Note You disable these properties in the general networking properties For information about the general networking properties refer to Setting the general networking properties on page 11 Disabling Network Messaging through a Class of Service setting You can restrict Network Messaging for individual mailboxes You do this by changing or editing the Class of Service for a mailbox Note For information about changing a mailbox Class of Service refer to the CallPilot Manager Set Up and Operation Guide P0919429 06 Chapter 2 Creating network sites 21 Enabling Broadcast and Group List Messages Network Messaging involves sending messages across the network from one site to another Message Networking provides full network messaging capabilities including Broadcast Messages and Network Group List Messages The Broadcast Message feature lets you record Broadcast Messages and send them to all Network Delivery Mailboxes For information about recording and sending Broadcast Messages refer to the CallPilot Manager Set Up and Operation Guide Enabling Broadcast Messages Before you can send Broadcast Messages over the network you must enable the Broadcast Message parameter in the general networking parameters Refer to Setting the general networking properties on page 11 for information on setting the g
22. Part No P0919429 06 CallPilot Message Networking Set Up and Operation Guide RTEL NETWORKS 2 CallPilot ee Networking Set Up and Operation Guide Copyright 2002 Nortel Networks All rights reserved 2002 The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks NA Inc The software described in this document is furnished under a license agreement and may be used only in accordance with the terms of that license Trademarks NORTEL NETWORKS is a trademark of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners P0919429 06 Contents 3 Contents Chapter 1 About CallPilot Message Networking 000eeee eee n eens 5 Requirements for setting up Message Networking llle 5 About Message Networking s s essa rrr RR s RR ERR RETART ERRARE A 5 Digital and AMIS networking llslseseeeeeee eI mh 6 About Digtal RIGOR INO is aus o rk b bras ee ae ek E ed S Kos 6 How Digital Networ
23. acters The domain name cannot have any spaces or punctuation except for characters such as periods dashes or underscores that are part of the name Local prefix Before your site can receive messages from other sites you must enter a local prefix for your site The local prefix is the sequence of digits that must be prefixed to local mailbox numbers to make them unique across your network The prefix is usually the same at your site prefix in the network numbering plan The local prefix is a number from one to nine digits This prefix can be the same as your site s area code and three digit exchange prefix For example if customers dial 403 246 xxxx to reach your site 403246 can be your local prefix You must give your local prefix number to the Network Administrator and System Administrator at each digital site If you change it give them your new prefix They can update your local prefix in their Site Tables FQDN The FQDN is the domain name used for referring to your site and is added to all outgoing messages For example NortelNetworks com is a domain name CallPilot Message Networking Set Up and Operation Guide 26 Chapter 3 Setting up Digital Networking To set the Digital Networking properties 1 Start CallPilot Manager Click the Networking heading Click the Digital Networking Properties link The Digital Networking Properties page appears N RTEL E NETWORKS Main Logout Help L Site List Mail
24. ailboxes Network Delivery Mailboxes simplify network messaging because mailbox owners must remember only the Network Delivery Mailbox numbers CallPilot uses the mailbox number to find the destination site address and the mailbox at the destination site that receives the message CallPilot automatically delivers messages sent through the Network Delivery Mailbox For example a bank has a main office with many branches throughout the city Sometimes the main office receives messages for people at the branches The people at the branch offices can receive their messages through their Network Delivery Mailboxes at the main office CallPilot Message Networking Set Up and Operation Guide 48 Chapter 5 Network Delivery Mailboxes About creating Network Delivery Mailboxes Before you create a Network Delivery mailbox you must e know what leading digit you want to assign to all Network Delivery Mailboxes This is optional You can assign the same leading digit to mailboxes to help you to identify the different types of CallPilot mailboxes For example all Subscriber mailboxes can start with 4 Guest mailboxes with 5 and Network Delivery Mailboxes with 6 e know the mailbox length of the mailboxes on your system The Network Delivery Mailbox length must be the same length as the other mailboxes on the system if the mailbox length is three digits the Network Delivery Mailbox must also be three digits e know the destination site prefix and
25. al Networking Properties page appears NORTEL NETWORKS Main Logout Help L Site List Mailbox Administration Prefix Name Rec Description Commands Add Auto Attendant Roa NORTEL Custom Call Routing NETWORKS Networkii Main Logout Help General Properties AMIS NERO Proper tre AMIS Call Blocking Periods G enera l N etwo r k i n g Digital Networking Properties Ste List Properties Call Center Enable Network Receive M Reports Enable Network Delivery M Enable Network Reply v Configuration Enable Network Broadcast Operations Enable Network Group List Number of Network Retries 3 1 5 Network Delay 10 1 60 minutes Submit Cancel CallPilot Message Networking Set Up and Operation Guide 12 Chapter 2 Creating network sites General Networking properties Enable Network Receive Lets your site receive messages from other sites on the network The default setting is enabled Enable Network Delivery Lets your site send messages to other sites on the network The default setting is enabled Enable Network Reply Lets your site reply to messages sent from other sites on the network The default setting is enabled Enable Network Broadcast Lets you send Broadcast Messages to Network Delivery Mailboxes at your site The default setting is disabled Enable Network Group
26. an occur while using Message Networking If you think there is a problem with the network contact your Network Administrator Non Delivery Notification messages If a network message cannot be delivered the sender receives a Non Delivery Notification voice prompt This section lists the Digital Networking and AMIS Non Delivery Notification messages their meanings and possible solutions The destination site is not accepting messages This error can occur if e the destination site has not entered your site in their Network Site list e the destination site does not have Message Networking enabled e the destination site is busy receiving other messages the destination site has the Network Receive feature disabled The system attempts to resend the message but is unsuccessful Solution Ensure the destination site has entered your site in their Network Site list e Ensure the destination site has Message Networking and the Network Receive feature enabled e Try resending the message If you receive the same Non Delivery Notification message contact your Network Administrator The destination mailbox is not accepting messages This error can occur if the destination mailbox e is not initialized does not have a Class of Service assigned to it that has Message Networking e is programmed not to accept messages when its owner is away from the office The system does not attempt to resend the message Solution e Contact the d
27. ation site mailbox is full This error can occur if the destination site s mailbox is full The system does not attempt to resend the message Solution e Contact your Network Administrator CallPilot Message Networking Set Up and Operation Guide 60 Chapter 6 Troubleshooting Non Delivery Notification messages The destination site mailbox does not exist This error can occur if e the destination mailbox is deleted e the System Administrator entered the wrong mailbox number while creating the Network Delivery Mailbox e the Network Delivery Mailbox was deleted before the message was sent e the mailbox number entered for site based addressing is incorrect The system does not attempt to resend the message Solution e Verify the destination site mailbox number e Contact your Network Administrator The destination site did not answer the call This error can occur if e the destination site disables the Auto Attendant e the Auto Attendant did not answer the call e a busy signal was received at the destination site Solution Ensure the destination site has the Auto Attendant assigned to answer the Central Office CO line designated for network calls Resend the message For instructions about assigning the Auto Attendant to answer lines refer to the CallPilot Manager Set Up and Operation Guide e AMIS cannot deliver a network message if the destination site does not answer the call using the Auto Attendan
28. box Administration Prefix Name Rec Description Commands Add Auto Attendant Custom Call Routing Networking General Properties NORTEL s AMIS Networking Properties AM all Blocking ogs Main Logout Help Digital Networking Properties Digital Networking Properties Call Center Reports Configuration ee Local Prefix Operations SMTP Proxy Name IP Address 47 11 43 36 Domain Name ptoryOjf ca nortel com Cancel In the Local Prefix box type the local prefix In the SMTP Proxy Name box type the SMTP Proxy Name The IP Address and Domain Name are read only If you use a DNS your system displays the domain name If you do not use a DNS the IP address is displayed 7 Click the Submit button P0919429 06 27 Chapter 4 Setting up AMIS Setting up AMIS AMIS provides your site with network voice messaging features This chapter describes how to set up and test AMIS on your Business Communications Manager 3 0 or CallPilot system AMIS networking properties AMIS networking properties are International Access code This code identifies the country where your site is This code allows international calling capability In Canada and the United States the International Access code is 011 This number can have a maximum of four digits Country code This code is assigned to the country where your site is located In Cana
29. create two Call Blocking periods The first Call Blocking period ends at midnight and the second Call Blocking period begins at midnight of the next day Decide the maximum amount of time a non urgent AMIS message must wait before being delivered during a typical business day Ensure that no call blocking period exceeds this limit Call Blocking periods There are four Call Blocking periods per day For example you can establish a period on Monday from 08 00 to 11 00 a m and from noon until 4 00 p m The available time for network calls to occur is before 08 00 a m between 11 00 a m and 12 00 p m and any time after 4 00 p m The following table shows an example of the Call Blocking periods for Monday Example of Call Blocking periods for one day Day Period Call Blocking time from Call Blocking time to Monday 1 08 00 a m 11 00 a m Monday 2 12 00 p m 4 00 p m Monday 3 Monday 4 In the table Example of Call Blocking periods for one day the hours available for network messaging are before 08 00 a m between 11 00 a m and noon and after 4 00 p m Note Call Blocking applies to outgoing messages Incoming messages are received at any time Call Blocking does not apply to urgent messages P0919429 06 Chapter 4 Setting up AMIS 31 Setting up Call Blocking times Set AMIS call blocking periods to block AMIS delivery calls when long distance rates are expensive or private net
30. d network address and mailbox For example you can set up mailbox 5656 as a Network Delivery Mailbox You add the Network Delivery Mailbox to your CallPilot system and specify the site prefix and destination mailbox 450 at the destination site Each time a CallPilot subscriber accesses mailbox 5656 at your site CallPilot knows it is a message intended for mailbox 450 at another location and automatically delivers it Network Delivery Mailboxes can also appear in the Company Directory although only a subscriber can select a Network Delivery Mailbox Callers who are not subscribers on your CallPilot system cannot access Network Delivery Mailboxes Direct Addressing With Direct Addressing subscribers can send a voice message to a mailbox at a different location on a network To use Direct Addressing you must know the destination site s phone number and the mailbox number of the person you want to send a message to Direct Addressing is available for AMIS only P0919429 06 Chapter 1 About CallPilot Message Networking 9 Assigning Message Networking to subscribers You assign Message Networking to subscribers through the mailbox Class of Service Any subscriber with an initialized mailbox can use Message Networking For information on Class of Service values see the CallPilot Manager Set Up and Operation Guide How to get help USA and Canada Authorized Distributors Technical Support Telephone 1 800 4NORTEL 1 800 466 7835
31. da and the United States the Country code is 1 This code can have a maximum of four digits This information is used to generate the return address of your location Area code This code is assigned to your calling area For example the area code for Kansas City is 816 and the area code for Calgary is 403 Each province state and sometimes city has a specific area code This number can have a maximum of six digits This information is used to generate the return address of your location Telephone number The system telephone number at your site is the number assigned to the Auto Attendant This number can have a maximum of 16 digits This information is used to generate the return address of your location Outdial route The numbers your site uses to access Line Pool or Route codes The Outdial route is the Line or Pool number that AMIS uses to make an outgoing call or the Route code used to call a specific site This setting does not appear if you use a CallPilot Mini system Enable Loopback mailbox You use a Loopback Mailbox to test if two sites are communicating When a Loopback mailbox receives a message it sends it back to the originating mailbox Before you can test network message capability you must enable the Loopback Mailbox The Loopback mailbox is not enabled by default Enable the Loopback mailbox while you set up and test your network Disable the Loopback mailbox after you know that it is working
32. e Play button or to save the recording click the Save button Click the Close button and replace your telephone handset On the Network AMIS Mailbox page click the Submit button P0919429 06 Chapter 5 Network Delivery Mailboxes 55 Changing Network Delivery Mailbox parameters You can change any parameter assigned to a Network Delivery Mailbox except the mailbox number If you want to change a mailbox number you must first delete the mailbox and create a new Network Delivery Mailbox For instructions on creating a Network Delivery Mailbox refer to About creating Network Delivery Mailboxes on page 48 For instructions on deleting a Network Delivery Mailbox refer to Deleting a Network Delivery Mailbox on page 56 To change Network Delivery Mailbox parameters Start CallPilot Manager 2 Click the Mailbox Administration heading The Mailbox List page appears 3 Click the Change link for the Network Delivery Mailbox you want to change The page for the mailbox appears NORTEL NETWORKS me main Logout Mailbox List Mailbox Administration Name Number Type Add Mailbox GENERAL_DELIVERY MB 100 General Delivery Change ChangeiDelete Mailbox SYSTEM MANAGERMB 102 Administrator Change Add Many Mailboxes Group Lists Ottawa 426 Network Site Delete Reset Password Class of Service Commands Activity Reset Password Activity Reset Password Auto Attendant Custom Call Routing Ne
33. e the recording click the Save button Your recording will not be saved if you hang up the telephone before you click the Save button Click the Close button and replace your telephone handset The next time you play or record the phone number shown in the Connect to box is dialed You do not need to hang up each time The connection remains for several minutes even if you close the window You can access another greeting or prompt without having to re answer your telephone The connection disconnects after several minutes of inactivity or if you log off CallPilot Manager P0919429 06 Chapter 2 Creating network sites 19 Deleting a site You cannot delete a site if it is in use or if Network Delivery Mailboxes use the Site Prefix You must delete the Network Delivery Mailboxes that use the Site Prefix before you delete the site To delete a site 1 Start CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Click Delete link for the site you want to delete A message appears asking you to confirm the deletion N RTEL S NETWORKS Main Logout Help Site List Mailbox Administration Prefix Name Rec Description Comma 9 Calgary No AMIS 4032623891 Chang Auto Attendant Custom Call Routing i x Networking Microsoft Internet Explorer x General Properties V c AMIS Networking Properties 2 Are you sure you want to delete site Calgary AMIS Call Blocking Periods D
34. eneral networking parameters Enabling Network Group Lists Enabling Group Lists lets you add Network Mailboxes to a Group List Any messages sent to a Group List go to all members including the Network Mailboxes You enable the Group Lists parameter in the general networking parameters Refer to Setting the general networking properties on page 11 for information on setting the general networking parameters For information about creating a Network Delivery Mailbox refer to About Network Delivery Mailboxes on page 47 For more information about setting up a Group List refer to the CallPilot Manager Set Up and Operation Guide Note If you do not enable Group Lists messages are not sent to the Network Mailboxes in a Group List CallPilot Message Networking Set Up and Operation Guide 22 Chapter 2 Creating network sites Configuring environments without a DNS The Domain Name System DNS is an Internet service that translates domain names into IP addresses Because domain names are alphabetic they are easier for subscribers to remember The Internet is based on IP addresses Every time you use a domain name a DNS translates the name into the corresponding IP address For example the domain name www example com can translate to 198 105 232 4 The DNS is its own network If one DNS server does not know how to translate a domain name it asks another DNS server until the correct IP address is returned Network M
35. ers who record a message using F980 from the Auto Attendant from an external caller who is not logged on to a local mailbox From the Outdial list box select Line Pool or Route as the outdialing option This setting does not appear if you use CallPilot Mini In the Remote Phone Number box type the remote phone number In the Remote Mailbox box type the remote mailbox number Click the Submit button Click the Mailbox Administration heading The Mailbox List page appears Click the Change link for the AMIS mailbox The Network AMIS page appears for the mailbox CallPilot Message Networking Set Up and Operation Guide 54 Chapter 5 Network Delivery Mailboxes 15 16 17 18 19 20 21 22 Click the Voice button to record a mailbox name The Mailbox Spoken Name window appears for the mailbox In the Connect to box type the extension number or telephone number you are using to record the mailbox name For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number Click the Record button The telephone rings Pick up the handset Do not use Handsfree After the tone record the Network Site mailbox name After you finish recording click the Stop button To listen to the recording click th
36. es 12 O Outdial route 13 27 P Phone number 13 Prerequisites 5 Prompt recording 17 Properties General Networking 11 R Receiving messages 20 Recording greeting 17 prompt 17 Remote Group List precautions 48 Remote Mailbox number 66 Reply restrictions 20 S Sender name 27 Sending network messages 8 Setting General Networking properties 11 Setting the Dialing Translation Parameters 36 Setting up AMIS 27 Setting up outdialing channel configuration 33 Site changing 16 deleting 19 Site name 13 Site prefix 13 Site Based Addressing 8 System name 27 System prerequisites 5 T Telephone number 27 Telephone number Translation 33 Network extension numbers 33 Test network message sending 44 Testing network message capability 42 Transmission Control Protocol Internet Protocol TCP IP 6 V Voice messages security of 6 Voice Messaging 5 P0919429 06
37. essage Networking Ways of sending network messages With Message Networking subscribers can send network messages to any supported site on the network Sites must have Network Receive enabled to receive network messages Subscribers can send network messages using e Site Based Addressing e Network Delivery Mailboxes e Direct Addressing Note For how to send messages using Site Based Addressing Network Delivery Mailboxes or Direct Addressing refer to the CallPilot Message Networking User Guide If you have a CallPilot Mini system refer to the CallPilot Mini Message Networking User Guide Site Based Addressing Use site based addressing to set up a formal network of sites Site Based Addressing lets callers send a message to other locations Local subscribers can send messages to subscribers at a remote site using an address that is the same as the recipient s phone number Your site based addressing can match your organization s telephone network addressing Network Delivery Mailboxes Network Delivery mailboxes let local subscribers send a voice message to another subscriber using what appears to be a local mailbox Each Network Delivery Mailbox has a local mailbox number and the destination site subscriber s name appears in the local company directory When callers send a message to Network Delivery Mailboxes they record a message and select the Network Delivery Mailbox number CallPilot sends the message to the specifie
38. essaging uses Domain Name resolution which is provided by a DNS If your network does not have a DNS you must configure Network Messaging to use IP addresses Configuring Digital Networking with IP address only If you do not use DNS to resolve domain names configure Business Communications Manager 3 0 system and client computers to use an IP address only If you use Business Communications Manager 3 0 1 Ensure no DNS servers are currently configured Refer to To ensure no DNS servers are currently configured on your Business Communications Manager 3 0 system on page 23 Enter the host name on the Business Communications Manager 3 0 system Configure computers running Message Networking with the IP address of the Business Communications Manager 3 0 system If you use CallPilot Mini 150 1 Start CallPilot Manager 2 Click the Configuration heading 3 Click the Unit Address Identification link NORTEL Unit Address and Identification Mailbox Administration Auto Attendant IP Address Subnet Mask Custom Call Routing Networking Reports Default Gateway m System Properties Submit Cancel Dialing Translation Properties Dialing Translation Table Installed Options Access Passwords Fax Properties 4 On the Unit Address and Indentification page make sure that the Primary DNS and the Secondary DNS boxes are clear P0919429 06 Chapter 2 Creating network sites 23 To ensure no DNS
39. estination site or the Network Administrator CallPilot Message Networking Set Up and Operation Guide 58 Chapter 6 Troubleshooting Non Delivery Notification messages A protocol error occurred while delivering the message For AMIS this error can occur if aDTMF tone signals the wrong digits e the line disconnects before AMIS sends or receives all the DTMF tones A message can still go through even though not all DTMF tones are sent In these cases the protocol error indicates that DTMF signaling was not completed Solution e Resend the message e If this error happens repeatedly the DTMF setting on your system needs to be adjusted Contact your customer service representative There is a protocol mismatch with the remote site This error can occur if e the destination site is not a Message Networking site VPIM e the remote site is not a Voice Messaging site AMIS The system does attempt to resend the message Solution Ensure the destination site is a Message Networking site e Contact your Network Administrator Message transfer was interrupted This error can occur if a system processing error takes place at the destination site during message processing The system does not attempt to resend the message Solution e Contact your Network Administrator The domain name of the remote site is not valid This error can occur if e the domain name of the destination site is incorrect the doma
40. h of this property is 16 digits Enable Reply Translation If you use AMIS you must enable Reply Translation The default for this property is not enabled 5 Click the Submit button CallPilot Message Networking Set Up and Operation Guide 38 Chapter 4 Setting up AMIS Building a Dialing Translation Table To build a Dialing Translation Table you must enter an Input value and an Output value for each entry The Input value is the number that the system looks up in the Dialing Translation Table If the corresponding entry matches the system substitutes the Output value for the Input value The resulting number is ready to dial on the local network Refer to Examples of Dialing Translation Tables on page 34 for examples of Dialing Translation Tables To build a Dialing Translation Table 1 5 6 7 Start CallPilot Manager Click the Configuration heading Click the Dialing Translation Table link The Dialing Translation Table page appears Click the Add button The Dialing Translation Setup page appears NORTEL NETWORKS L Configuration Mailbox Administration NO RTEL NETWORKS Auto Attendant Main Logout Help ee Dialing Translation Table Networking Mailbox Administration Input Value Output Value e sires Call Center Add Auto Attendant Reports Configuration System Properties Custom Call Routi
41. he name of the mailbox The mailbox name can be the name of the mailbox at the destination site or another name The mailbox name can be 16 characters long Do not create a name that starts with 1 for example 1Calgary Select the Display in Directory check box if you want the name of the mailbox to appear in the Company Directory Note Network delivery mailboxes are accessible only to e local subscribers who use F981 to record a message e external callers who log on to their mailbox and record a message Network delivery mailboxes are not available e to subscribers who record a message using F980 from the Auto Attendant e from an external caller who is not logged on to a local mailbox In the Site Prefix box type the Site Prefix In the Remote Mailbox box type the number of the remote mailbox Click the Submit button Click the Mailbox Administration heading The Mailbox List page appears Click the Change link for the Network Site mailbox you created The page appears for the mailbox Click the Voice button to record a mailbox name The Mailbox Spoken Name window appears for the mailbox P0919429 06 Chapter 5 Network Delivery Mailboxes 51 15 16 17 18 19 20 21 In the Connect to box type the extension number or telephone number you are using to record the mailbox name For a local extension just type the extension number For a telephone number that is not a local extension type the se
42. hese telephone exchanges can be dialed as local no long distance charges 10 digit calls from the 416 area All other 905 numbers not listed in the Input column above are long distance numbers and must be dialed as 11 digit long distance numbers Any numbers that start with digits other than 011 416 and 905 are long distance and have 1 added as a prefix A Dialing Translation Table from a site in Mountainview California INPUT OUTPUT Explanation The Dialing Translation Table is empty The local network in Mountainview supports 10 digit national dialing with recognized long distance charging In situations like the Mountainview example there is no need to build a Dialing Translation Table P0919429 06 Chapter 4 Setting up AMIS 35 A Dialing Translation Table from a site with area code 206 near a border with area code 360 INPUT OUTPUT 011 011 20644 44 206626 626 etc etc 40 more 40 more entries entries 206 1206 360224 360224 360227 360227 360472 360472 360 1360 1 Network Access Explanation The Table does not attempt to translate international telephone numbers Due to the site location some calls can be dialed as local 7 digit numbers All other 206 numbers require 11 digit long distance dialing These 360 numbers can be dialed as 10 digit local numbers but all other 360 numbers are 11 digit long distance numbers Al
43. ication AMIS provides voice messaging to mailboxes at different sites on a communication network A network is a collection of offices locations or sites connected by telecommunication links Each site on the network must have AMIS to send receive and reply to network messages Direct AMIS addressing lets local subscribers send a voice message to any subscriber inside or outside the company who has an AMIS voicemail address AMIS networking uses ordinary telephone lines to exchange voice messages An AMIS address consists of a telephone number and a mailbox number Note AMIS calls can incur long distance charges gt How AMIS works AMIS provides voice messaging to mailboxes at different sites on a network A network is a collection of offices locations or sites connected by telecommunication links Each site on the network must have AMIS installed and enabled to send receive or reply to network messages Network voice messaging occurs between mailboxes at different sites For example a message recorded at an office in Cleveland Ohio can be transferred directly to the appropriate mailbox at an office in Toronto Ontario Note For AMIS to function you must create a Dialing Translation Table and set the Dialing Translation Parameters For more information about Dialing Translation refer to About Dialing Translation on page 33 CallPilot Message Networking Set Up and Operation Guide 8 Chapter 1 About CallPilot M
44. igital Networking Properties Site List Cancel Call Center Reports Configuration Operations 4 Click the OK button The Site List page appears with the site deleted CallPilot Message Networking Set Up and Operation Guide 20 Chapter 2 Creating network sites Disabling Network Messaging Part of administering Network Messaging is ensuring that the network operates smoothly There can be times when it is necessary to limit network message capabilities Message Networking lets you specify whether your site can receive send or reply to network messages Sometimes it is necessary to disable Network Messaging You can disable Message Networking system wide by disabling Network Receive e disabling Network Delivery e disabling Network Reply You can disable Network Messaging for individual mailboxes through the Class of Service Disabling Network Receive Network Receive lets your site receive messages from other sites on the network If you do not want your site to receive network messages disable Network Receive Disabling Network Delivery Network Delivery lets your site send network messages Sometimes it is necessary to disable this feature For example you may want to stop the sending of network messages when your company is closed If Network Deliver is disabled a mailbox owner who tries to send a network message will receive a Non Delivery Notification message Disabling Network Reply
45. ilbox Administration Input Value Output Value Commands Call Center 416 9 ge Delete Auto Attendant Add Reports Custom Call Routing Configuration g System Properties aim md ER Networking WEN Properties Access Passwords Fax Properties Call Center Reports Operations Configuration System Properties Dialing Translation Properties Dialing Translation Table Switch Properties Access Passwords Fax Properties Operations 4 Click the Change link for the value you want to change The Dialing Translation Setup page appears In the new value in the Input Value or the Output Value box Click the Submit button P0919429 06 Chapter 4 Settingup AMIS 41 Deleting a Dialing Translation Table entry To delete an entry in the Dialing Translation Table Start CallPilot Manager Click the Configuration heading Click the Dialing Translation Table link The Dialing Translation Table page appears b Configuration Mailbox Administration NE RTEL NETWORKS Auto Attendant Main Logout Help ar eli L Dialing Translation Table Networking Mailbox Administration Input Value Output Value Commands Call Center 416 g Change Auto Attendant Add Reports Custom Call Routing Configuration System Properties Dialing Translation Table witch Properties Access Passwords Fax Properties Networking
46. in name is deleted from the Network Site List e the HOSTS file or Domain Name Server is not configured with the site s domain name The system does not attempt to resend the message Solution e Contact your Network Administrator P0919429 06 Chapter 6 Troubleshooting Non Delivery Notification messages 59 A connection to the remote site could not be established This error can occur if your site cannot connect to the destination site The problem is likely a lack of Internet Protocol IP connectivity The system does not attempt to resend the message Solution e Contact the destination site or the Network Administrator and verify that the site is on the network The media is not supported at the destination This error can occur if you send a fax message to a destination site that does not have the Fax option installed The Fax option is not available for CallPilot 150 or CallPilot Mini The system does not attempt to resend the message Solution e Contact the destination site and verify that it has the Fax option installed and enabled e Contact your Network Administrator The network is experiencing problems This error can occur if e your site is busy sending other network messages and cannot send your message e asystem error has occurred The system attempts to resend the message Solution e If you receive the same Non Delivery Notification voice prompt contact your Network Administrator The destin
47. ite Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number P0919429 06 Chapter 7 Message Networking programming record 67 Network AMIS mailbox table Use this table to record the details of the Network AMIS mailboxes you create Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number This setting is not available if you use CallPilot Mini CallPilot Message Networking Set Up and Operation Guide
48. k message using the AMIS Loopback mailbox Norstar Voice Mail 1 Press R Follow the voice prompts or the display button options to open your mailbox amp neu B saved 2 Press REC or B PLAY REC ADMIN After the tone record a message Record message 3 Press OF or to end the recording RETE PAUSE Ok Accert rec 4 Press OE or 4 to accept the recording RETRY PLAY OK P Hbox 5 Press DIF AUTT aka Address Ture 6 Press AMIS HET AMIS J Dest Pri 7 Enter the system phone number of the destination site RETRY als and press OK or amp rhone gt 8 Press DE or AGL Ok Dest mb 9 Enter the Loopback mailbox number and press OK or J RETR Ok AMIS maa 10 Press OTHR or OPTS cc OTHE Network med 11 Press SEND LIEW SEHD 12 Press to end the programming session P0919429 06 Chapter 4 Settingup AMIS 45 To send a test network message using the AMIS Loopback mailbox CallPilot Ho messages COMP MBOX ERIT Ta MAME SPEC CHCL Dest Fh RETR lt Fhone gt ACD Dest mb RETRY Ok Ta MAME SPEC POHE Emeta FEC Recording REREC Rec storred PLAY X DEL SEHD Press J 8 f J Follow the voice prompts or the display button options to open your mailbox Press COM or 7 6 Pres
49. king works 200 eee eee eee 6 AOO AM pe DLP ETT Y Mos AMIS WOKE ssa deber ry9QIccd qQqASQAEMPEESD INCIDUN cae FIER eq 300 7 Ways of sending network messages 0 000 cece eet eee 8 Site Basod Addressing uds sd Sese Ed Iu Ric Ru dca deles Rd cu Khan ica abc 8 Nemo Delivery MallgGXOS uix gsm ER sirit dret Qu E dre CER ROGER 8 Drect MOOSE essi eO tk 5b od oR G4 EATS AR PCR OC KOC edd oap Ros 8 Assigning Message Networking to subscribers lille 9 How t get help 2 icons sse soe ee xo ene cota the eRe re rns de oboe Rae god di ban 9 Chapter 2 Creating network sites 0 0c cece eee eee eee eee eere 11 Setting the general networking properties 0 000 cee eee eee 11 Creating a NEWORCSIIG 5 2cc02c4aaes eq dee dee ELSE OREO ROE EE dec 13 Changing the properties of a network site 2 2 0 2 ee es 16 Pecorino a eNO Tr IT D demise Dae ERR EA eee Res EROS ERE 17 Deleing a Bile Cuocs PRESA RO REED d d d dicio E aX pop ECREACR AC ACA C IRE NUR 19 Disabling Network Messaging issus kx seek eae we REE Rx RR Re C da 20 Disabling Network Receive xcsseeecc enr Rr meme mex 20 Disabling Network Delivery iiis hr tRR ERR RR x RR ERR 20 Disabling Neowolk PIBDIV iussis exwTi eR RS aS S ERR AK OR RES 20 Disabling Network Messaging through a Class of Service setting 20 Enabling Broadcast and Group List Messages llllellllselss 21 Enabling Broadcast Messages 00 ce eee eee eee
50. l numbers starting with other than 011 206 and 360 are long distance and have 1 added as a prefix Dialing Table Translation results in a number that can be dialed on the local network The final step is to prefix any digits required to reach the local network from your Business Communications Manager 3 0 or CallPilot 150 system For systems that are behind a PBX or PABX typically in North America p must be prefixed to the telephone number For systems attached to Central Office CO lines no digits need to be prefixed CallPilot Message Networking Set Up and Operation Guide 36 Chapter 4 Setting up AMIS Setting the Dialing Translation properties After you set up the AMIS properties you must set up the Dialing Translation properties and create the Dialing Translation Table For AMIS to function you must enter values for the long distance access code the area code and the access code and enable reply translation To set the Dialing Translation properties 1 Start Call Pilot Manager 2 Click the Configuration heading 3 Click the Dialing Translation Properties link The Dialing Translation Properties page appears NORTEL NETWORKS b Configuration Please choose a configuration option Mailbox Administration Auto Attendant NO RTEL NETWORKS Custom Call Routing Main Logout Help Networking Dialing Translation Call Center Properties Reports
51. layed by the period of the Retry interval The Retry interval is a Class of Service feature For more information on Class of Service refer to the CallPilot Manager Set Up and Operation Guide consider whether the test message is subject to line availability at your site or at the receiving site P0919429 06 47 Chapter 5 Network Delivery Mailboxes About Network Delivery Mailboxes A Network Delivery Mailbox makes it convenient for local subscribers to send messages to remote subscribers The remote subscriber has a local mailbox number and the remote subscriber s name appears in the local directory A Network Delivery Mailbox connects to a mailbox at a remote site by using a local mailbox number that you can access from your site The Network Delivery Mailbox contains all the information necessary to transfer a message to a mailbox at another location This information includes the destination site prefix and the mailbox number at the destination site There are two types of Network Delivery Mailboxes e Network Site e Network AMIS The number of subscribers on your network and the type of network messaging you use determine how many Network Delivery Mailboxes you need If you use Business Communications Manager 3 0 you can have up to 998 mailboxes on your system If you use CallPilot 150 or CallPilot Mini you can have up to 200 mailboxes on your system The mailboxes can include any combination of Subscriber and Guest m
52. lbox page appears NORTEL NETWORKS Main Logout Help L Mailbox List Mailbox Administratio Name Number Type Commands Add Mailbox GENERAL DELIVERY MB 100 General Delivery Change Activity Reset Password Change Delete Mailbox per Um Add Many Mailboxes SYSTEM_MANAGER MB 102 Administrator Change Activity Reset Password Group Lists Class of Service NORTEL NETWORKS Auto Attendant Main Logout Help Networking Add Mailbox Call Center Mailbox 425 Mailbox Type Subscriber s Reports Subscriber Information Configuration Available Subserib Esc On Demand Fax Overflow Operations ERIS UROL RE E Submi Network Site Custom Call Routing 4 Inthe Mailbox box type a valid mailbox number Use a mailbox number that does not conflict with existing or potential extensions Use the same first digit for all Network Site mailboxes so they are easy to identify From the Mailbox Type list box select Network Site Click the Submit button The Network Site Mailbox page appears CallPilot Message Networking Set Up and Operation Guide 50 Chapter 5 Network Delivery Mailboxes 10 11 12 13 14 Main Logout Help Network Site Mailbox 2035 Last Name First Name Display In Directory M Site Prefix Remote Mailbox Submit Cancel In the Last Name and First Name boxes type t
53. me that you want to test the Loopback Mailbox For more information refer to Setting up Call Blocking times on page 31 For your local sites 1 Check that the mailbox you use to send the network message from has a Class of Service that has networking enabled For more information refer to the CallPilot Manager Set Up and Operation Guide 2 If you use a CallPilot Mini system the loopback mailbox uses the Restriction Permission list RPL that you assign to unspecified users in CallPilot Manager Make sure that e the RPL that you assign to unspecified users refers to a Class of Service that has Message Networking enabled so that you can test the Loopback Mailbox For more information on RPLs refer to CallPilot Manager Help the destination site phone number is not restricted For your destination sites 1 Make sure that in the destination site s AMIS Network Properties that Loopback is enabled For more information refer to To set up AMIS networking properties on page 28 2 If you use a CallPilot Mini system the local phone number is not restricted for the destination Note The Loopback Mailbox is created automatically when AMIS is installed If the mailbox number length is 2 digits the Loopback Mailbox number is 13 If the mailbox number length is 4 digits the Loopback Mailbox number is 1003 If the Group List leading digit is 1 then the leading digit of the Loopback Mailbox is 2 instead of 1 The following table shows
54. n be dialed on the local network The Network extension form of a phone number is the usual form in which the number appears For example the phone number 403 555 5050 in its Network extension form must be translated into a number that can be dialed on the local telephone network The Dialing Translation Table follows the rules required to make the call CallPilot Message Networking Set Up and Operation Guide 34 Chapter 4 Setting up AMIS Examples of Dialing Translation Tables The following tables are examples of Dialing Translation Tables and how they work Every Dialing Translation Table entry consists of an Input value column and an Output value column The values in the Input column represent the leading digits of the Network extensions which if matched are replaced by the corresponding value in the Output column The after a value signifies any digits in the telephone number that remain to be dialed CallPilot automatically adds the after every Input and Output value A telephone number either matches or does not match a specific Input value A Dialing Translation Table from a site in metropolitan Toronto INPUT OUTPUT 011 011 416 905206 905206 90527 90527 etc etc 135 more 135 more entries entries 905 1905 1 Explanation The Table does not attempt to translate international telephone numbers The Table removes the 416 area code and dials all calls as 7 digits T
55. n from information transmitted with the original message In both situations several changes must occur before the number is dialed through the local telephone network You must set up the Dialing Translation properties and create the Dialing Translation Table to determine these changes How the Dialing Translation Table works A phone number is derived from information attached to an incoming Caller ID message The number is then searched for in the Dialing Translation Table If the leading digits of the telephone number match a Dialing Translation Table Input value the Output value is substituted for the Input value This change results in a telephone number that can be dialed on the local network Changing the number usually involves removing an area code or inserting an access code based on the dialing rules of the local network For example if a local number is prefixed with the long distance code 1 it is removed by the Dialing Translation Table The Dialing Translation process is immediate so calls do not take any longer to dial Some telephone numbers do not need to be changed before dialing CallPilot can function without a Dialing Translation Table except that the Reply feature cannot be used Phone number Translation The Dialing Translation Table must define each possible case where a change is needed to allow the number to be dialed on the local network The Dialing Translation Table changes Network extensions into numbers that ca
56. nation site is set up to answer the lines e the destination site does not receive the first digit in the transmission sequence A timeout error occurs if the destination site does not receive a transmission signal within 10 seconds e the remote site s line is not answered by the Auto Attendant and the number of network retries is exceeded e the is a long pause in the dialed number which can be caused by multiple timed pauses and the number of network retries is exceeded e the remote site s line is busy and the number of network retries is exceeded Solution e Resend the message e Contact your customer service representative if this happens repeatedly The DTMF setting on you system needs to be adjusted A Network Delivery Mailbox could not receive your Broadcast Message This message plays if your site has disabled the Message Delivery Feature or if the receiving site has the Network Receive Feature disabled The following message could not be delivered to mailbox owner s name or mailbox number This message plays if a message cannot be received at a site This can occur if the destination site cannot answer the call the destination site does not accept network messages the destination site mailbox does not exist e the destination site mailbox is full CallPilot Message Networking Set Up and Operation Guide 62 Chapter 6 Troubleshooting Non Delivery Notification messages e an outside line is not available
57. ner System Administrator The person responsible for configuring updating and maintaining the CallPilot system System Administrator Mailbox The mailbox used by the System Administrator for sending Broadcast Messages This is the System Administrator s personal mailbox Voice prompts The prerecorded voice messages that are played when accessing the different CallPilot features and options P0919429 06 73 Index A AMIS error messages 61 AMIS networking properties Areacode 27 Country code 27 International access code 27 Loopback mailbox 27 Outdial route 27 Sender name 27 System name 27 Telephone number 27 Area code 27 Broadcast Message Feature enabling 21 C Calling Blocking setting up 30 Changing 55 Configuring environments without a DNS 22 Configuring IP address only 22 Country code 27 D Deleting a Network Site 19 Delivering messages 20 Dialing Table Translation network access 35 Dialing Translation 33 how it works 33 overview 33 phone number translation 33 table 33 Dialing Translation properties setting 36 Dialing Translation Table building 38 changing anentry 40 changing entries 40 deleting entries 41 example 34 reviewing entries 39 Digital Networking Fax messages 6 Network Group Lists 21 Network Receive 20 Network Reply feature 20 Non Delivery Notification messages 57 overview 6 7 prerequisites 5 setting properties 11 TCP IP 6 using 9 Domain Name 6 Domain Name Sy
58. ng Dialing Translation Table ET NORTEL NETWORKS Access Passwords Fax Properties man Logout Help Operations L Dialing Translation Setup Input Value Output Value Submit Cancel In the Input Value box type the input value In the Output Value box type the output value Click the Submit button P0919429 06 Chapter 4 Setting up AMIS 39 Reviewing entries in the Dialing Translation Table You can review the entries in the Dialing Translation Table at any time To review Dialing Translation Table entries 1 Start CallPilot Manager Click the Configuration heading Click the Dialing Translation Table link The Dialing Translation Table page appears 4 After you review the Dialing Translation Table entries click the Main button CallPilot Message Networking Set Up and Operation Guide 40 Chapter 4 Setting up AMIS Changing an entry in the Dialing Translation Table After you build a Dialing Translation Table you can change the Input and Output values of an entry at any time To change an entry in the Dialing Translation Table 1 Start CallPilot Manager Click the Configuration heading Click the Dialing Translation Table The Dialing Translation Table page appears N RTEL NETWORKS Configuration Mailbox Administration NE RTEL NETWORKS Auto Attendant Main Logout Help S Dialing Translation Table Networking Ma
59. o a country Designated Operator The person in a company who is assigned to answer the CallPilot operator request option CallPilot Message Networking Set Up and Operation Guide 70 Glossary Direct Addressing The ability to send a message directly to a remote site by specifying the line pool or route number phone number and destination mailbox Display A one or two line screen on a Nortel Networks Business Series Terminal that shows CallPilot commands and options Display Buttons The three buttons on a Nortel Networks Business Series Terminals two line display telephone When pressed these buttons select the specified CallPilot option Display Options The choices that appear on Nortel Networks Business Series Terminals two line displays Callers select display options by pressing the display buttons DTMF telephone A push button telephone that emits DTMF tones Fully Qualified Domain Name FQDN An FQDN is the complete domain name for a specific computer on the Internet Each site on a network has a unique FQDN The FQDN distinguishes a site from every other site on the network An FQDN is the full name of the site including all subdomain and domain names separated by periods For example pvt nortel com is an FQDN Group Lists A collection of mailbox numbers that are assigned a special Group number by CallPilot When a message is sent to a Group List mailboxes in the List receive the same message
60. quence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number Click the Record button The telephone rings Pick up the handset Do not use Handsfree After the tone record the Network Site mailbox name After you finish recording click the Stop button To listen to the recording click the Play button or to save the recording click the Save button Click the Close button and replace your telephone handset On the Network Site Mailbox page click the Submit button CallPilot Message Networking Set Up and Operation Guide 52 Chapter 5 Network Delivery Mailboxes Creating a Network AMIS mailbox Use the Network AMIS mailbox table on page 67 to record the details of the Network AMIS mailboxes you create To create a Network AMIS mailbox 1 Start CallPilot Manager 2 Click the Mailbox Administration heading 3 Click the Add Mailbox link The Add Mailbox page appears N RTEL NETWORKS Main Logout Help L Mailbox List Mailbox Admipistratio Name Number Type Commands Add Mailbox GENERAL DELIVERY MB 100 General Delivery Change Activity Reset Password Change Delete Mailbox m Add Many Mailboxes SYSTEM_MANAGER MB 102 Administrator Change Activity Reset Password Group Lists Class of Service NORTEL __ NETWORKS Auto Attendant Main Logout Networking Ad d M a i l box Call Center Mailbox
61. r example myCompany Group Edit Configuration Performance Faut epot Tools Logoff View Help 47 65 138 63 SS ea Comprehensive Item Resources Services Add Delete Del All ritem GJ BCM 47 65 138 69 Resources MSP_CGY_DOq Format No Space Allowed Services Q Management E Description Business Communications Manager UM 102301 BEM25 FP1 BETA12 0 Compiled Tue Oct 23 12 38 Diagnostics 4 Press the Enter key on your keyboard to save your new system name P0919429 06 25 Chapter 3 Setting up Digital Networking Setting the Digital Networking properties Setting up Network properties involves entering your site s e SMTP proxy name if applicable e local prefix Domain Name FQDN or IP address SMTP proxy name Before you can use Digital Networking you must find out from the Network Administrator whether the network has an SMTP proxy SMTP proxies restrict access to a company s internal network from the Internet A proxy provides network security and prevents unauthorized access If your network has a direct connection to the Internet or Intranet it does not have an SMTP proxy and you do not have to enter an SMTP proxy name If your network has an SMTP proxy you must enter the domain name of the SMTP proxy of your site Contact your Network Administrator for more information The FQDN of the SMTP proxy can be a maximum of 128 alphanumeric char
62. r name in outgoing messages Click the Voice button to record a system name The System Spoken Name appears In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number Click the Dial button The telephone rings Pick up the handset Do not use Handsfree Click the Record button After the tone record the system name After you finish recording click the Stop button To listen to the recording click the Play button or to save the recording click the Save button Click the Close button and replace your telephone handset The System Spoken Name window closes On the AMIS Networking Properties page click the Submit button CallPilot Message Networking Set Up and Operation Guide 30 Chapter 4 Setting up AMIS About Call Blocking After you create AMIS sites you can set up call blocking Call Blocking establishes times when AMIS Network Delivery Messages are prohibited You can limit non urgent calls during peak periods or when long distance rates are highest You can establish Call Blocking for every day of the week Note If you want Call Blocking to continue past midnight you must
63. rd Note You can photocopy these pages gt General Networking Properties IP address or Host name Enabled Disabled Network Receive Enabled Disabled Network Delivery Enabled Disabled Network Reply Enabled Disabled Network Broadcast Enabled Disabled Network Group List Enabled Disabled Number of Network Retries 1 9 Network Delay 1 60 minutes Digital Networking site table Use this table to record the properties for the Digital Networking sites you create Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Site name Site prefix Host name FQDN Mailbox prefix Site name recorded CallPilot Message Networking Set Up and Operation Guide 64 Chapter 7 Message Networking programming record AMIS site table Use this table to record the properties for the AMIS sites you create Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool n
64. ressing information about CallPilot and other voice messaging sites on your network We recommend that you work with the Network Administrator when you set up Message Networking About Message Networking Message Networking links your voicemail system with voicemail systems at different locations Message Networking uses Digital Networking and Audio Message Interchange Specification AMIS to let subscribers exchange messages with subscribers at other locations You must apply the Message Networking Software Authorization Code before your system can receive or send network messages Contact your vendor to purchase or trial a software authorization code for Message Networking CallPilot Message Networking Set Up and Operation Guide 6 Chapter 1 About CallPilot Message Networking Digital and AMIS networking Message Networking uses two types of networking Digital Networking transfers messages using an Internet or Intranet connection using Voice Profile for Internet Mail VPIM to support interconnection to equipment from Nortel Networks and other vendors AMIS supports an analog transfer protocol that does not require any formal data networking arrangements About Digital Networking Digital Networking links CallPilot and other voicemail systems at different locations Digital Networking lets users at different sites exchange voice and fax messages on a network connected by Transmission Control Protocol Internet Protocol T
65. s SPEC or 1 QJ Enter the system phone number of the destination site and press OK or Press OK or jJ Enter the Loopback mailbox number and press OK or i J Press DOHE or 4 Press REC or 5 Record your message and then press OK or 4 10 Press SEHD or 7 QJ 11 Press to end this programming session CallPilot Message Networking Set Up and Operation Guide 46 Chapter 4 Setting up AMIS To send a test network message using the AMIS Loopback mailbox CallPilot Mini oO N Oo oa 5 QN 9 Dial the CallPilot Messaging access number then enter your mailbox number and press J Enter your mailbox password and press Press 7 6 Press f 9 Enter the system phone number of the destination site and press J Press Enter the Loopback mailbox number and press Press Press 6 10 Record your message and then press f J 11 Press 7 9 12 Hang up to end the session To determine if Network Messaging is working open your mailbox The message you record returns as a message to your mailbox If the message does not appear in your mailbox after five minutes ensure that the Network Delivery option is enabled ensure that the Call Blocking periods at your site and at the receiving site allow Network Messaging during the time you attempt to test the system Call Blocking prevents calls being sent during a specific time period consider whether the test message is de
66. s answered by the Auto Attendant at the destination site from the Outdial list box select an Outdial route This setting does not appear if you use CallPilot Mini type the Line or Pool number in the Line Pool box if you select Line or Pool as the Outdial route This setting does not appear if you use CallPilot Mini click the Submit button Note You must create a site before you can record a site name for the site To record a site name follow the procedure for Recording a site name on page 17 You can record the parameters of the sites you create in e Network AMIS mailbox table on page 67 e AMIS site table on page 64 CallPilot Message Networking Set Up and Operation Guide 16 Chapter 2 Creating network sites Changing the properties of a network site You can change properties of a site except for the Site Prefix To change the Site Prefix you must delete the site and create a new site with a new Site Prefix and properties To change the properties of a network site 1 Start CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Select the site you want to change and click the Change button The Network Site Properties page appears for the site you select NORTEL NETWORKS Site List Mailbox Administration Prefix Name Rec Description 9 Calgary No AMIS 4032623899 Change p Auto Attendant Custom Call Routing
67. stem DNS configuring environments without a DNS 22 E Error messages 57 F Fax messages 6 FQDN 6 G General Networking properties Network Broadcast 12 Network Delay 12 Network Delivery 12 Network Group List 12 Network Receive 12 Network Reply 12 Number of Network Retries 12 Greeting recording 17 Group Lists Network 21 H Host name 24 Host name IP address 13 International access code 27 Internet and security 6 IP address 22 IP address only configuring 22 L Loopback test message 44 45 46 Loopback mailbox 27 42 numbers 43 M Mailbox maximum number 47 Message Networking Network Deliver 20 restricting messages 20 CallPilot Message Networking Set Up and Operation Guide 74 Index N Network Access 35 Network Broadcast 12 Network Delay 12 Network Deliver disabling 20 Network Delivery 12 Network Delivery Mailbox 8 adding 49 changing parameters 55 creating 49 deleting 56 maximum number of mailboxes 47 overview 47 parameter summary 49 precautions 48 Network Group List 12 21 Network Mailbox name 66 Network Mailbox number 66 Network Messaging disabling 20 Network Receive 12 disabling 20 Network Reply 12 disabling 20 Network Send 20 Network Site changing 16 deleting 19 Network site parameters Host name IP address 13 Outdial route 13 Phone number 13 Site name 13 Site prefix 13 Non Delivery Notification messages 57 Number of Network Retri
68. t The destination site could not be reached because an outside line or routing resources were not available This error can occur if all retry attempts encounter no lines available or access denied This can happen if e the line is busy e the line does not exist e an unexpected dial tone pause occurs e if you use a Business Communications Manager or CallPilot 150 system you entered an incorrect line or pool number e the outside line selected is not available e no dial tone is detected on the selected line e an unexpected dial tone is received P0919429 06 Chapter 6 Troubleshooting Non Delivery Notification messages 61 Solution Ensure that the correct line number is assigned and resend the message Assign a different line for outdialing e Contact your customer service representative If this error occurs frequently because of a busy line your system s channel configuration needs to be upgraded A data transmission error was detected while attempting to deliver the message A delay between DTMF tones causes this error The destination site receives the transmit tone and perhaps some other digits but the pause between the tones is too long Solution e Resend the message e Contact your customer service representative if this happens repeatedly Timeout occurred while attempting to deliver the message This error occurs if e the destination site is not enabled to answer the lines Make sure the desti
69. the International Access code The code can have up to four digits The International Access code for North America is 011 5 Inthe Country Code box type the Country code The code can have up to four digits The Country code for North America is 1 6 Inthe Area Code box type the area code for your city state or province The area code can have up to six digits 7 Inthe Telephone Number box type the system phone number of your site This number can have up to 16 digits 8 From the Outdial list box select an Outdial route This setting does not appear if you use a CallPilot Mini system If you use CallPilot 150 or Business Communications Manager select Line to select a specific outgoing line and type the line number in the Line Pool box Or select Pool for CallPilot to select a line within a line pool and type the pool number in the Line Pool box P0919429 06 Chapter 4 Settingup AMIS 29 11 12 13 14 15 16 17 18 or select Route to outdial using routing codes For more information about routing codes refer to the Business Communications Manager 3 0 Programming Operations Guide if you use Business Communications 3 0 or your Norstar system documentation if you use CallPilot 150 Select the Enable Loopback check box if you want to enable the Loopback mailbox Select the Include System Name check box to include the system name in outgoing messages Select the Include Sender Name check box to include the sende
70. the destination mailbox number e add the site for which you are creating the Network Delivery Mailbox For information on creating a site refer to Creating a network site on page 13 Note After you create a Network Delivery Mailbox you must initialize it gt Take these precautions if you set up a remote Group List as a target for a Network Delivery Mailbox Do not send messages to a group list that includes a Network Delivery Mailbox whose target is the mailbox you sent the message from e Make sure that you do not have any Group Lists that send messages to each other through a Network Delivery Mailbox For example a Group List that contains a Network Delivery Mailbox that forwards the message to another Group List This Group List also contains a Network Delivery Mailbox and this Network Delivery Mailbox forwards the message back to the original Group List If you set up a Group List where either situation happens a loop occurs where a single message can generate many copies of the message P0919429 06 Chapter 5 Network Delivery Mailboxes 49 Creating a Network Site mailbox Use the Network Site Mailbox table on page 66 to record the details of the Network Site mailboxes you create You can create a Network Site mailbox for an AMIS or VPIM network site To create a Network Site mailbox 1 Start CallPilot Manager Click the Mailbox Administration heading Click the Add Mailbox link The Add Mai
71. tworking Call Center Reports Configuration Operations 4 Change the parameters for the mailbox 5 Click the Submit button CallPilot Message Networking Set Up and Operation Guide 56 Chapter 5 Network Delivery Mailboxes Deleting a Network Delivery Mailbox You can delete a Network Delivery Mailbox at any time After you delete a Network Delivery Mailbox you cannot access it from the Company Directory or deliver network messages to that particular site To delete a Network Delivery Mailbox 1 Start CallPilot Manager 2 Click the Mailbox Administration heading The Mailbox List page appears N RTEL NETWORKS Main Logout Help Mailbox List Mailbox Administration Name Number Type Add Mailbox GENERAL DELIVERY MB 100 General Delivery Change Activity Reset Password pini oe SYSTEM_MANAGER MB 102 Administrator Change Activity Reset Password Add Many Mailboxes Group Lists Ottawa 426 Network Site Chanqd Delete Reset Password Class of Service Commands Auto Attendant Custom Call Routing Networking Call Center Reports Configuration Operations 3 Click the Delete link for the Network Delivery Mailbox you want to delete A message appears asking you to confirm your deletion 4 Click the OK button P0919429 06 57 Chapter 6 Troubleshooting Non Delivery Notification messages This chapter describes some problems that c
72. umber Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code This setting is not available if you use CallPilot Mini P0919429 06 Chapter 7 Message Networking programming record 65 Call Blocking periods table Use this table to record your Call Blocking periods Day Call Blocking time from Call Blocking time to Monday 1 EE m ev i 2 S I EDT RM 3 pce PODER UON 4 a eon Rr Tuesday 1 SET AD ETT MEET 2 bees ee 3 a INN ees OR 4 mine PM ee Wednesday 1 EE ae VEN EN 2 NER pee 3 pup cup DEC ER 4 HM A Sen Mee n Thursday 1 re Sc tace rds 2 SS ee EI room 3 To PNE I 4 eee D ol Friday 1 MENS MUI 2 PINO UNE iu odir 3 VM KENN RR es 4 E anes EEE ee oe Saturday 1 a TEENE Sa 2 eee reme 3 Pe LAT NE TN 4 MERDA TESCO Sunday 1 CEN ES Ree 2 E NS M E 3 poe le oo eee 4 tI n CallPilot Message Networking Set Up and Operation Guide 66 Chapter 7 Message Networking programming record Network Site Mailbox table Use this table to record the details of the Network Site Mailboxes you create Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network S
73. works are congested If network congestion is a concern set call blocking for the peak traffic times To set up AMIS Call Blocking times 1 Start CallPilot Manager 2 Click the Networking heading 3 Click the AMIS Call Blocking Periods link The AMIS Call Blocking Periods page appears b Site List Mailbox Administration Prefix Name Rec Description Commands Add Auto Attendant Custom Call Routing durs arian z a AMIS Call Blocking Periods Digital Networking Properties Period Mon Tue Wed Thu Fri Sat Sun Call Center From 12 00 AM 12 00 AM 12 00 AM 12 00AM 12 00AM 12 00AM 12 00 AM eg 12 00 AM 1 Reports To 12 00 AM f 2 00 AM f 2 00AM 12 00AM 12 00AM 12 00 AM 12 00 AM eg 12 00 AM Same As 1 r r C r Previous Day From 12 00AM iz00AM i200AM 12 00AM 1200AM i200AM 12 00AM eg1200 am 2 Operat pereuons Te iz00AM iz00AM fiz00AM fiz00AM iz00AM i200AM 12 00AM ea 12 00 amy Same As Previous Day r r m r ri D From 12 00AM i2004M i200AM 1200AM iz00AM 12 00AM 12 00 AM ea 12 00 amy to iz004M iz2004M i2004M i2004M iz00AM 12 00AM 12 00 AM eq 12 00 AM Same As r r r r r Previous Day Configuration From 12 00 AM 12 00 AM 12 00AM 12 00AM 12 00AM 12 00AM 12 00AM ea 12 00 AM 4 To 12 00 AM 12 00 AM 12 00AM 12 00AM
74. you how to determine your Loopback Mailbox number P0919429 06 Chapter 4 Setting up AMIS 43 Loopback mailbox numbers If the mailbox extension The Loopback If the Group List leading digit is 1 length is mailbox number is the Loopback mailbox number is 2 digits 13 23 3 digits 103 203 4 digits 1003 2003 5 digits 10003 20003 6 digits 100003 200003 7 digits 1000003 2000003 You cannot open the Loopback mailbox or perform any mailbox functions from it CallPilot Message Networking Set Up and Operation Guide 44 Chapter 4 Setting up AMIS Sending a test network message To test network message capability you must send a message from your site to the Loopback mailbox at a site on the AMIS network When the Loopback mailbox at the destination site receives the message it automatically returns the message to the mailbox used at the originating site If you use the System Administrator s Mailbox the test message you record is left as a message in your System Administrator Mailbox If you receive the message it indicates Network Messaging is operating properly If you do not receive the message or if a protocol error occurs refer to Troubleshooting Non Delivery Notification messages on page 57 Use the procedure that corresponds to your mailbox interface For information on determining which mailbox interface you use see the CallPilot Reference Guide To send a test networ

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