Avaya CallPilot Message Networking User Guide
Contents
1. CallPilot Message Networking User Guide BCMSO 3 0 CallPilot Document Status Standard Document Number NN40090 101 Document Version 03 01 Date August 2007 NORTEL Copyright 2005 2007 Nortel Networks All Rights Reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Task List CallPilot Message Networking User Guide 2 00eeeeeeees 7 To check which mailbox interlace YOU USE Uu anas ana mna nan 12 To send a message using a Network Delivery Mailbox Norstar Voice Mail aaa ANA AA AA AA 13 To send a message using a Network Delivery Mailbox CAP nasa AIN E T A TAN TIN ANAN AANIHIN IAN AA 14 To send a message using Site Based Addressing Norstar Yoke Mal sasaanist a 14 To send a message using Site Based Addressing AA AA 16 To send a message using Direct Addres2. Feature or Fx and the code to use a feature For example press 6 to access your mailbox The T7100 works differently from other telephones on your system because it does not have line buttons Where other telephones require that you select a line button to answer a call on the T7100 terminal you pick up the handset Where other telephones require you to select a line button to take a call off hold you press on the T7100 terminal On T7100 terminals you can answer a second call by pressing Your active call is put on hold and you connect to the waiting call You can have no more than two active calls at one time Using the dialpad The buttons on your telephone dialpad act as both numbers and letters Each button represents a number and letters of the alphabet If you are a new CallPilot user make sure you are familiar with how to operate your telephone Refer to the User Card for your telephone Numbers and letters on the dialpad 1 2 ABC2abc 8 DEF3def GHI4ghi 5 JKL5jkI 6 MNO6mno PQRS7paqrs B TUV8tuv 9 WXYZ9wxyz Quit 0 QZ Zeroqz Accepts displayed letter and comma CallPilot Message Networking User Guide 10 Chapter 1 CallPilot Message Networking User Guide Messaging Networking Message Networking links CallPilot or other voice mail systems at different locations Digital networking and AMIS Message Networking uses digital networking and Audio Message Int
3. OPTS CC SEND Or press OPTS to assign message delivery options Will deliver e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but NOT Private or press CE to send the message to another recipient Anew 8 saved 9 Press 7 to end the session PLAY REC AGM a CallPilot Message Networking User Guide 14 Chapter 1 CallPilot Message Networking User Guide To send a message using a Network Delivery Mailbox CallPilot Ho messages COMP MEO EXIT To HAME SPEC LOHE Emei REC Recording FEREC DE Rec storred PLAY DEL P Will deliver Open your mailbox using 6 Follow the voice prompts or the display button options to open your mailbox Press COMP or to open the Compose Message menu Enter the Network Delivery Mailbox number and press DOHE or You can enter more than one mailbox number if you want to send the message to several recipients Press REC or to begin recording Press DE or when you are done You can press 7 0 to add message options e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but NOT Private Press SEHD or 7 9 to send the message Press to end the session Sending a message using Site Based Addressing Site Based
4. Addressing lets you send a message to a mailbox at another location on the network To use Site Based Addressing to send a message you must know the network address of the destination site and the mailbox number of the person you want to send the message to Ask your System Administrator for a list of destination sites on your network To send a message using Site Based Addressing Norstar Voice Mail Anew 4 saved PLAY REC HP Open your mailbox using 6 Follow the voice prompts or the display button options to open your mailbox Press REC or BJ NN40090 101 Chapter 1 CallPilot Message Networking User Guide 15 Record message Record message RETRY PAUSE DE Accept rec FETE PLAY Ok Mbox DIF GUTT Address ture HETW AMIS Hetwork i RETR DE site name OPTS CC SEND Hetwork msa LUTEW SEHD Anew B saved PLAY REC ADMIN At the tone record your message The message you record must be longer than three seconds The system times out after five seconds of silence Press DE or to end the recording Press DE or to accept the recording Press Press HETH Enter the destination site prefix and mailbox number and press OK or J Press SEHD to send the message as it is or press OPTS to assign message delivery options e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS dest
5. NOT Private Press 7 9 to send the message Press T7 to end the session CallPilot Message Networking User Guide 22 Chapter 1 CallPilot Message Networking User Guide Forwarding a Fax Message using Site Based Addressing If the receiving site cannot receive a Fax message you receive Non Delivery Notification You can forward a Fax message that you received to a Site Based Address and add an introductory voice message The combined voice and Fax message appears as a Fax message in the destination mailbox You can also forward a received Fax message to a Network Delivery Mailbox Refer to To forward a Fax message to a Network Delivery Mailbox CallPilot on page 24 NN40090 101 Chapter 1 CallPilot Message Networking User Guide 23 To forward a Fax message using Site Based Addressing CallPilot To HAME SPEC CHCL Sites Dest mbit To HAME SPEC DOHEJ Emei REC J Recording FEREC DE Rec storred PLAY DEL SEND Open your mailbox using 6 Follow the voice prompts or the display button options to open your mailbox Press 2 or press 6 to play the current message to play the next message until you locate the Fax message you want to forward Press 7 8 to forward the message Enter the destination site prefix and mailbox number and press OK or The display shows the destination site name and
6. OK or Press OK or to continue or press ADE or 2 to add special characters See Adding special characters on page 25 Press OF or when you are done adding special characters Enter the mailbox number at the remote site Press OE or to accept the mailbox number Press DOHE or or enter another address to send the message to Press REC or 5 to record your message The message you record must be longer than three seconds The system times out after five seconds of silence Press OF or when you are done recording or press REREC or to rerecord your message You can press 7 0 to add message options of Urgent Acknowledged or Timed delivery Press SEHD or 7 9 to send the message Press T7 to end the session NN40090 101 Chapter 1 CallPilot Message Networking User Guide 19 Replying to network messages You can reply to a network message using the Reply Feature You must have the network Reply Feature enabled in order to reply to a message For more information ask your System Administrator To reply to a network message Norstar Voice Mail 1 new 4 saved PLAY REC ADMIN End of message REFL ERASE ai kerl neturk m33 MSG NG Fer ls to SHDR mi Record message Record message RETRY PAUSE Accept rec RETRY PLAY 1 Open your mailbox using 6 Follow the voice prompts or the display button options to ope
7. message using a Network Delivery Mailbox Network Delivery Mailboxes make it easy to send messages to a mailbox at a remote location The Network Delivery Mailbox makes sending a message across the country as easy as sending it down the hall A Network Delivery Mailbox is a pre programmed direct address to a mailbox at a different site on the network Each Network Delivery Mailbox has a local mailbox number The destination site user s name appears in the company directory To send a message using a Network Delivery Mailbox you need the Network Delivery Mailbox number Ask your System Administrator to give you a list of Network Delivery Mailboxes or create a Network Delivery Mailbox for you The messages you record must be longer than three seconds The system times out after five seconds of silence To send a message using a Network Delivery Mailbox Norstar Voice Mail 1 Open your mailbox using 6 8 F Follow the voice prompts or the display button options to open your mailbox Paid 2 Enter your mailbox password and press Ok or OTHR RETR Ok Bnew 4 saved 3 Press REC or B PLAY REC ACMIN Record message 4 At the tone record your message Record message 5 Press OE or to end the recording RETRY PAUSE Ok Accept rec 6 Press OK or to accept the recording RETRY PLAY Ok Mbox 7 Enter the Network Delivery Mailbox number DIR QUIT Miami sales 8 Press SEHD to send the message
8. Based Addressing 22 POC special Naraci jc kee ee ee eee ee ee eae owe aa 25 CallPilot Message Networking User Guide 6 Contents NN40090 101 Chapter 1 CallPilot Message Networking User Guide About this guide The CallPilot Message Networking User Guide explains how to use Message Networking with your personal mailbox Audience This guide is for CallPilot Message Networking users If you require additional information on CallPilot features refer to the CallPilot Reference Guide or ask your system administrator Acronyms The following is a list of acronyms used in this guide Table 1 Acronym Description AMIS Audio Messaging Interchange Specification BCM Business Communications Manager CCR Custom Call Routing DNS Domain Name System FQDN Fully Qualified Domain Name SMTP Simple Mail Transfer Protocol TCP IP Transmission Control Protocol Internet Protocol VPIM Voice Profile Internet Mail Symbols and text conventions These conventions and symbols are used to represent the Business Series Terminal display and dialpad Convention Example Used for Word in a special font shown in Pswd Command line prompts on display telephones the top line of the display CallPilot Message Networking User Guide 8 Chapter 1 CallPilot Message Networking User Guide Convention Example Used for Underlined word in capital lette
9. Mark s Network Delivery Mailbox 7222 AR C Network Figure 1 shows how messages are sent between different company sites on the same network In the example Sue works in the Vancouver office and Mark works in the Miami office If Sue wants to send Mark a message she can send the message using Site Based Addressing Direct Addressing or to Mark s Network Delivery Mailbox Since Mark has a Network Delivery Mailbox on the local Vancouver system it is convenient for Sue to send the message to Mark s Network Delivery Mailbox Although Mark s Network Delivery Mailbox appears on the Vancouver system the message is automatically delivered to his mailbox in Miami The network delivery information such as the site prefix for the Miami site and Mark s mailbox number 4546 in Miami is added to the Network Delivery Mailbox when you create it Sending a message to a Network Delivery Mailbox is as easy as sending a message to anyone at your site If Mark wants to send Sue a message he must use Site Based Addressing Sue does not have a Network Delivery Mailbox on the Miami system Before Mark can send the message he needs to know the site prefix of the Vancouver site and Sue s mailbox number in Vancouver The System Administrator can give Mark the Vancouver site prefix After Mark records the message and enters the network delivery information the network message is automatically delivered to Sue s mailbox Note There is a tim
10. ber A telephone number cannot be longer than 30 characters Note If you are adding special characters do not press the dialpad buttons to enter a Or to enter a Press the button directly below the option on a two line display telephone or listen to the voice prompts for how to enter these characters Adding special characters to a telephone number Press Description 2 or DIGS to resume adding digits to the destination phone number B Jor PAUS to enter a timed pause that appears as F on the display Pauses are four seconds long 4 to recognize dial tone behind PBX The Recognize Dial Tone special character E appears as D on the display B or OTHR 4 to enter a 6 or OTHR to enter a TOHE to recognize dial tone behind PBX The Recognize Dial Tone special character appears as on the display to cancel and retry These options are for two line display telephones only If you use a one line display telephone use the keypad button shown CallPilot Message Networking User Guide 26 Chapter 1 CallPilot Message Networking User Guide NN40090 101
11. e limit for the length of AMIS messages gt Do not send AMIS messages that are longer than 8 minutes CallPilot Message Networking User Guide 12 Chapter 1 CallPilot Message Networking User Guide What you need to know to use Message Networking You must know how to use CallPilot to send messages to mailboxes at other sites This includes knowing how to open your mailbox record messages send messages and retrieve messages For information about using CallPilot features refer to the CallPilot Reference Guide To use this guide you must determine which phone interface you use and follow the procedures for that interface For information about determining which interface you use refer to Checking which mailbox interface you use on page 12 Checking which mailbox interface you use CallPilot supports the Norstar Voice Mail and CalIPilot interfaces Use this procedure to check which mailbox interface you use then follow the procedures that apply to your interface To check which mailbox interface you use 1 Press PBJ Follow the voice prompts or the display button options to open your mailbox 2 Check the display to see which interface you use This is the Norstar Voice Mail interface Bnew B saved PLAY REC ADM i Ho messages COMP MBO EKIT This is the CallPilot interface 3 Press 7 to end the session NN40090 101 Chapter 1 CallPilot Message Networking User Guide 13 Sending a
12. erchange Specification AMIS to exchange messages Digital networking Digital networking uses Transmission Control Protocol Internet Protocol TCP IP to enable the exchange of voice and Fax messages between users at different sites on a network Note Any voice message that you use send over the Internet using digital networking can be subject to interception by unauthorized parties AMIS AMIS provides voice messaging to mailboxes at different sites on a communication network A network is a collection of offices locations or sites connected by telecommunication links Each site on the network must have AMIS to send receive and reply to network messages How Message Networking works Sending a message across a network is as easy as sending a message down the hall There are three ways to send a network message You can use e a Network Delivery Mailbox e Site Based Addressing e Direct Addressing available for AMIS only Note Network messages can be composed and sent only from your mailbox You cannot send a network message by using the Leave Message feature Le Je 6 O NN40090 101 Chapter 1 CallPilot Message Networking User Guide 11 Figure 1 Sending a network message Vancouver Miami CallPilot system CallPilot system Sue Mark Mark s j Sue s i Business Business Ext 2222 Communications Mailbox 2222 Ext 4546 Communications Mailbox 4546 Manager Manager Bd mo A
13. estinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but NOT Private or press CE to send the message to another recipient Hetuork mag 11 Press SEHD to transmit the message WIE SEHD End of message 12 Press 7 to end the session REPLY ERASE ma To reply to a network message CallPilot 1 Open your mailbox using e t Follow the voice prompts or the display button options to open your mailbox 2 Press PLAY or to play your new messages or press 6 to listen to your saved messages End message 3 After you listen to your messages press RESP or 7 ff RESP DEL MEAT If you press 7 fi go to step 5 Respond bs Press REFLY or 7 1 to reply to the message REPLY acl 7 7 Ply si or press FORW or to forward the message or press to reply to all the recipients of the message NN40090 101 Chapter 1 CallPilot Message Networking User Guide 21 Emei REC Recording REPEC a6 Rec storred PLAY DEL Fat Press REC or to record a message The message you record must be longer than three seconds The system times out after five seconds of silence Press OK or when you are done recording You can press 7 0 to add message options e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but
14. inations Certified Urgent or Timed Delivery but NOT Private or press CE to send the message to another recipient 10 Press SEHD to transmit the message 11 Press 7 to end the session CallPilot Message Networking User Guide 16 Chapter 1 CallPilot Message Networking User Guide To send a message using Site Based Addressing CallPilot 1 Press PBJ Follow the voice prompts or display options to open your mailbox 2 Press COMP or to open the Compose Message option To Enter the site prefix and the mailbox number and HAME SPEC TA press OK or You can enter more than one mailbox number if you want to send the message to several recipients SiteMexxx 4 The display shows the destination mailbox name and mailbox J number Dest mbir To 5 You can enter another address HAME SPEC DOWE or press DOME or if you are finished entering addresses EMET 6 Press REC or and record your message at the tone BEL The message you record must be longer than three seconds The system times out after five seconds of silence Recording 7 Press OK or to end your recording FEREC OF or press REREC to erase and re record your message You can press 7 0 to add message options of Urgent Private Acknowledged or Timed delivery Private is not available if you use AMIS Rec storred Press SEHD or 7 9 to send the message PLAY DEL SEHD Sending a message
15. mailbox number Press DOHE or J Press REC or 6 Press OK or J Press SEHD or 7 QJ CallPilot Message Networking User Guide 24 Chapter 1 CallPilot Message Networking User Guide To forward a Fax message to a Network Delivery Mailbox If the receiving site cannot receive a Fax message you receive Non Delivery Notification CallPilot To HAME SPEC THRHR To HAME SPEC POHE Emrts REC Recording REREC o Na Rec storred PLAY DEL a Open your mailbox using RJBJEJ Follow the voice prompts or the display button options to open your mailbox Press 2 to play the current message or press 6 to play the next message until you locate the Fax message you want to forward Press to forward the message Enter the Network Delivery Mailbox number The display shows the mailbox name Press DOHE or J Press FEC or to record an introductory voice message The message you record must be longer than three seconds The system times out after five seconds of silence Press OK or J Press SEHD or 7 9 NN40090 101 Chapter 1 CallPilot Message Networking User Guide 25 Adding special characters Special characters are pauses or other dialing instructions that you can add if they are required to access the network or a telephone number Follow the voice prompts or press ALL to add special characters to a telephone num
16. n your mailbox Press PLAY or to play your new messages or press f to listen to your saved messages After you listen to the message press REPL Press MSG If you are replying to a message with more than one recipient go to step 5 If you are replying to a message with one recipient go to step 6 If you are replying to a message that has more than one recipient press SHDR to send your reply only to the sender or press ALL to send your reply to all the people that received the message Record your reply message The message you record must be longer than three seconds The system times out after five seconds of silence Press OK to end your recording Press OK to accept your recording If you are replying to a digital message go to step 9 If you are replying to an AMIS message go to step 10 CallPilot Message Networking User Guide 20 Chapter 1 CallPilot Message Networking User Guide Network m29 9 Press SEHD to send the message OPTS CE SEHD or press OPTS to assign message delivery options Will deliver e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but NOT Private or press CC to send the message to another recipient AMIS msg 10 Press OTHE to go to the next display and review or send the OPTS CC OTHR message as it is or press OPTS to assign message delivery options e for digital d
17. number and press OE Press OE or to continue or press ADE or 2 to add special characters See Adding special characters on page 25 Press OK or when you are done adding special characters Enter the destination mailbox number and press OK Press OTHE to review or send the message or press OPTS to assign message delivery options e for digital destinations Certified Urgent Timed Delivery or Private e for AMIS destinations Certified Urgent or Timed Delivery but NOT Private or press CC to send the message to another recipient Press SEHD to transmit the message Press T7 to end the session CallPilot Message Networking User Guide 18 Chapter 1 CallPilot Message Networking User Guide To send a message using Direct Addressing CallPilot fo Ho messages COMP MBOX To MAME SPEC Dest Ph RETRY HHHH ADD OK Dest mb RETRY CHAMP RETRY NAME To SPEC Emrts REC Recording REREC Rec storred PLAY DEL 10 11 12 Open your mailbox using 6 Follow the voice prompts or the display button options to open your mailbox Press COMP or 7 6J to open the Compose Message menu Press SPEC or 1 9 This is the default number for special addressing and can be changed by the System Administrator Enter the phone number of the remote site and press
18. rs PLAY Display button option Available on two line display shown in the bottom line of a two telephones Press the button directly below the line display telephone option on the display to proceed Dialpad buttons Buttons you press on the dialpad to select a particular option These text conventions are used in this guide to indicate the information described Convention Description bold Courier Indicates command names and options and text that you need to enter text Example Use the info command Example Enter show ip alerts routes italic text Indicates book titles plain Courier Indicates command syntax and system output for example prompts text and system messages Example Set Trap Monitor Filters FEATURE Indicates that you press the button with the coordinating icon on HOLD whichever set you are using RELEASE NN40090 101 Chapter 1 CallPilot Message Networking User Guide 9 About Nortel Business Series Terminal telephone buttons This table shows the Nortel Business Series Terminal buttons Use the buttons that pertain to the type of telephone you use M7100 M7208 M7310 M7100N M7208N Button name T7100 T7208 T7316 M7324 M7310N M7324N Feature Feature Fx Handsfree Lolo right hand Handsfree renee Hold C3 Hold es Volume Control el a mf K BE Release Pm Ris KI You can enter 9 J
19. sing Norstar Voice Mail 000 17 To send a message using Direct Addressing a AA AA 18 To reply to a network message Norstar voke Malesiaa e MAA AA 19 To reply to a network message CAUP PAA AA 20 To forward a Fax message using Site Based Addressing CallPilot 23 To forward a Fax message to a Network Delivery Mailbox CalIPilot 0 uaa 24 CallPilot Message Networking User Guide 4 Task List NN40090 101 Contents Chapter 1 CallPilot Message Networking User Guide 2 020eeeeeeeee 7 ABOU NIG QUIS siie PAKPAK S846 9 ASRS ARRAS REE Sea ee DAG PUEPA BANG Fi PINE GNG KAW HAE ERAS ALAR DERE AGERE ERE LOR EEUERE TENSE TET 7 OE a AA AA 7 Symbols and text CONVENTIONS oi uae eee Se Pel Eke ade S48 7 About Nortel Business Series Terminal telephone buttons 9 amg MediaPad 23 066 r ertr nr DEES LPR AS BN ITE SEARS Sade eee S 9 Messaging Networking 2 2 05 hens cece ede cued de LAND FAN D LLANA wks 10 How Message Networking works 0 00 c eee eee ees 10 Checking which mailbox interface you use 2 02 ee 12 Sending a message using a Network Delivery Mailbox n n anaana nananana 13 Sending a message using Site Based Addressing nananana naaa 14 Sending a message using Direct Addressing cece nee eens 16 Replying to network messages eee 19 Forwarding a Fax Message using Site
20. using Direct Addressing Direct Addressing lets you send a voice message to a mailbox at a different location on a network To use Direct Addressing you must know the destination site phone number and the mailbox number of the person you want to send a message to Direct Addressing is available for AMIS only Ask your System Administrator for the destination site s phone number and mailbox numbers NN40090 101 Chapter 1 CallPilot Message Networking User Guide 17 To send a message using Direct Addressing Norstar Voice Mail S Pzwd OTHR RETRY DE Anew 4 saved PLAY FEC ADMIN N Record message Pi Record message RETRY PAUSE Accept rec RETR PLAY Mose DIF ALIT Address ture HETA Fh RETR HHHH ADD AMIS Ok OF Destmb RETRY Ok AHIS m33 OPTS EE pati Hetwork msa LIEW SEND Anew B saved PLAY REC AGMIH 10 11 12 13 14 Press Qj i Follow the voice prompts or the display button options to open your mailbox Enter your mailbox password and press OK or J Press FEC or B At the tone record your message The message you record must be longer than three seconds The system times out after five seconds of silence Press DE or to end the recording Press OK or to accept the recording Press Press AMIS Enter the destination site phone
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