Avaya Business Communications Manager Telephone User's Manual
Contents
1. If a line normally has privacy this permits another telephone that shares the line to join your call by selecting the line while you are using it If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting the line while you are using it The privacy setting is re established once you end your call or when you enter the Privacy feature code again Ring Again J Cancel 2 f 2 Monitor a busy or unanswered telephone or a busy line pool within your system Ring Again signals you to call back when the telephone or line pool becomes available Ring type 2 6 Select a distinctive ring to help differentiate between your telephone and others ue Press Ce J 6 Enter the ring type number f1_ to 4 3 Press Ring Ce 8 0 volume Make your telephone ring so that you can adjust the volume You can also adjust the volume any time your telephone rings Run Stop Ce Je Store more than one autodial number or external carrier feature code on one memory button by inserting a break point amp between numbers or codes The first press of the button dials the first number or code the next press dials the next number or code You can program up to four numbers or codes separated by break points Saved 6 Number Save a number to redial later Enter the code while you are on a call that you have Redial dialled to save the number Enter the code when you are not on2. Press J 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you don t specify the external line the system automatically chooses a line for the call 4 Dial the telephone number you want to program up to 24 digits 5 Press 6 Record the code and number you have just programmed You cannot program personal speed dial numbers while someone else is programming your system Static time Cejpjole Cancel eJ f 8 0 6 and date Change the first line of the display to the current time and date Time Le 8 0 3 J Briefly display the time and date while you are on a call Transfer Le j 7 J 0 Send a call to another telephone within your system or to an external telephone You may not be able to transfer a call on an external line to an external telephone depending on the capabilities of the lines 1 Make or answer a call 2 Press L J 7 0 3 Call the person you want to transfer the call to 4 Stay on the line if you wish to speak to the person first 5 Press to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back Trunk 0 0 Answer Answer an external call that is ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature d
3. NORTEL NETWORKS Business Communications Manager Telephone Feature Card 2002 Nortel Networks P0941609 Issue 02 This card shows the Business Series Terminals buttons The table below shows which buttons to use on the different types of Nortel Networks telephones M7100N M7208N M7310N Button Name T7100 T7208 T7316 M7324N Feature Ce Hold Volume Control GT Release P Telephone features Background 2 8 6 Cancel 6 Music Listen to music provided by your office through your telephone speaker when you are not on a call Button 27 0 Inquiry Check what is programmed on any button Use when labelling buttons Call Duration Ce 7 7 Timer Briefly display the approximate length of your current or most recent call Call Forward 2 4 Cancel 2 Send your calls to another telephone in your system Call Park ej7 4 Put a call on hold so that it can be picked up from any telephone in your system The display shows a three digit retrieval code To retrieve a parked call from a telephone press an intercom button and dial the retrieval code On the T7100 telephone just lift the handset and dial the retrieval code Call Pickup ej 7 6 directed Answer any ringing telephone Press 6 and dial that telephone s extension number Call Pickup eJZ group Answer a call that is ringing at another telephone in your pickup group T
4. a call to redial the saved number Service Show service schedules Schedules Le je j 7J 0 Display the modes that have been turned on at a designated control set Ringing service 2 8 7 4 Cancel 2 J f 8 7 Turn on one of six schedules for alternative ringing call answering arrangements from a designated control telephone Restriction services wG Cancel 2 6 7 2 Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone You will be required to enter a password Routing services Ce 8 7 8 Cancel e 8 J 7 8 Turn on one of six services for routing on particular lines or telephones from a designated control telephone You will be required to enter a password Page 7 Speed Dial 210 Dial an external telephone number using a two digit code There are two types of speed dial codes system 01 to 70 and personal 71 to 94 System speed dial codes can be used from any display telephone in the system They are assigned by your System Administrator Personal speed dial codes are used exclusively at telephone To make a call using a speed dial code Press Ce JDO A Enter the two digit code for the number 01 to 70 for system speed dial 71 to 94 for personal speed dial To program personal speed dial numbers 1
5. by pressing the available SWCA key MCID ETSI feature Page 10 f Z within 30 seconds after the caller hangs up and before you hang up Record caller information for last external call at the central office that assigned the line This feature only works if the incoming calls were received over ETSI ISDN lines and the feature is activated in programming Check with your system administrator
6. e call or put the call on Hold by pressing the SWCA key When you answer the call or put the call on Hold the indicator beside the line button will disappear and only the SWCA key will indicate that the call is present If an incoming call only displays an indicator beside the line key you need to press a SWCA key that is free to assign the line to a SWCA key In this case the call will not display to the other telephones until you assign it to a SWCA key From that point on the call will display beside the SWCA key only When you assign the line to a SWCA key it will display on all other telephones that have that key also assigned to that SWCA feature code Retrieving SWCA calls from Hold Your system administrator also chooses a setting that defines who can answer a SWCA call when it is on Hold The system can allow the call to be answered from any telephone that has the same SWCA key assigned Or the system can be configured to keep the call only available to the telephone where it was put on Hold If a call is answerable on other telephones the indicator beside the SWCA key on those sets fast flashes when a call is on hold No free SWCA keys If all your SWCA keys are occupied when you answer an incoming call the call will remain on the line button it came in on In this case the call can only be taken off Hold at the telephone where it was put on Hold If a SWCA key becomes available during the call you can assign the line to a SWCA key
7. ging at your telephone When you are on a call block an incoming priority call Group Listening Ce je oj2 Cancel e J 8 0 2 Use both the handset and speaker while you are on a call To avoid electronic feedback keep the handset away from the speaker during the call and press to hang up Note IP based telephones cannot use this feature Hold lt Temporarily suspend a call To retrieve a held call press the line button for the held call Press on the T7100 telephone Exclusive Hold wng rwa Temporarily suspend a call and prevent other telephones from picking it up Auto Hold Le f7 8 to turn on or off Set your telephone to automatically put a call on Hold when you pick up a second call or stop your telephone from doing so Default is Yes feature is on Note Telephones which have system wide call appearance buttons SWCA must have this feature active set to Yes Language Choice Last Number Redial k e 6 0 f Select Primary Language for the telephone display noe Select Alternate Language for the telephone display Ce 6 0 EB Select Alternate Language 2 for the telephone display 27 6 0 4 Select Alternate Language 3 for the telephone display CEE utomatically redial the last external telephone number that you dialled gt Line pools e ej
8. he external call that has been ringing longest is answered first Page 3 Call Queuing C2 8 0 1 Answer the next call If more than one call is waiting priority is given to incoming external calls over callback camped or transferred calls Camp on Ce jigje Re route a call to another telephone even if all its lines are busy Press 2 then dial the extension number of the receiving telephone Class of Ce jeje service Change the dialling filters on a line or telephone or gain external access to your password system Dialling filters determine which numbers you can dial Press 6 and enter a password provided by your System Administrator to change your class of service Conference Establish a conference call between yourself and two other parties 1 Make or answer the first call 2 Put the first call on hold 3 Make or answer the second call 4 After the second call is connected press BJ 5 Press the line or intercom button of the first held call not required on the T7100 telephone 6 Press to end the conference call To remove yourself from a conference permanently unsupervised conference Press Ce J Z 0 The other two callers remain connected Some external lines may not support this feature See your System Administrator To put a conference on hold Press The other two callers can still talk to each other To split a conference Press the line or inte
9. kj With a line pool telephones can share several lines for making calls 1 Press Ce f6 f4 or an intercom button 2 Enter a line pool access code See your System Administrator for a list Line Redirection Ce je 4 Cancel e J f 8 4 Send calls arriving on an external line to another telephone outside your system Some external lines may not support this feature See your System Administrator This feature is not available on the T7100 telephone Link coi Generate a Link signal ES to access a PBX or other host exchange Page 5 Long Tones e 0 Generate a tone for as long as you hold down a button This is used to communicate with devices like fax or answering machines Long tones are in effect only for your current call Messages Ce Cancel 2 f Send a message to another telephone within your system To view and reply to your messages 1 Press Le J 6 5 2 Press and to view your message list 3 Press 0 to call the person who left you the message To erase a message 1 Press while viewing a message Moving line buttons Name and number blocking Change the position of your line or hunt group buttons 1 Press J 8 J Press the line button that you want to move Press the button that you want to move the line to Press The two buttons are exchanged Update the button label strip on your te
10. lephone Line buttons cannot be exchanged with intercom answer or Handsfree buttons Ce jefe Block the outgoing name and or number on a per call basis 1 Press e J 8 fi QJ 0 8 ON Page Le feJ 0 and code 1 to 3 and zone 0 to 6 Make a page announcement through either the internal code 1 or external code 2 speakers or both code 3 Zone 0 pages all zones Page announcements are programmed to timeout after a pre selected amount of time which is set by your System Administrator Internal page C2 J J and zone 0 to 6 Make a page announcement to all or to a specific group of telephones through the telephone speakers Zone 0 pages all zones External page 216 Make a page announcement through an external loudspeaker system Internal and external page e 6 8 and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Pause e Program in an external autodial sequence to insert a 1 5 second delay For pulse dialling also inserts a 1 5 second delay Priority Call te 6 Interrupt a person who is on a call A person on another call can press Ce 8 5 Do Not Disturb to block priority calls Page 6 Privacy Ce Change the privacy setting for an external line
11. oes not work for a private line Voice call Le jj Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring Voice call 2 B e Cancel 2 J f 6 deny Prevent your yp from receiving voice calls Do Not Disturb Le 8 5 also prevents your telephone from receiving voice calls Page 8 Wait for dial tone 2 8 0 Program in an external autodial number to cause the system to wait to receive dial tone 5 from another system before proceeding with the dialling sequence Call Display Services The following features are available only if you subscribe to Call Display services from your local telephone company Autobumping e B8 ft je Cancel e J 8 fj 5 Have the system automatically delete the oldest log item from a full Call Log so that a new log item can be stored Call Information eI ft Display the name number or line name of a ringing or held call Press to move through the information displays Call Log wH Call Log displays use the following special characters i underline identifies a new item 3 identifies answered calls 5 identifies long distance calls identifies that the information has been shortened To view your Call Log 1 Press to view old items Press to view new items Press 0 to return to the last viewed item 2 Pre
12. rcom button of one caller to consult privately while the other caller is on hold To re establish the conference press BJ To disconnect one party Press the line or intercom button of the caller you want to disconnect then press CC Press the line or intercom button of the remaining caller to resume your conversation To independently hold two calls Press the line or intercom button of the first caller then press The second caller is automatically put on hold To re establish the conference retrieve one call from hold press B then retrieve the second call from hold Contrast Ce adjustment Adjust the contrast of your display Press Z then press a number from 1 to B depending on your telephone Press to set your choice Dialling modes Choose one of three methods of dialling 1 Press J EJ 8 2 2 Press to select the mode 3 Press jto store the mode Standard Dial Select a line then dial the number Standard Dial is always available even when another dialling mode is selected Page 4 Automatic Dial Dial the number without choosing a line button first Your prime line is automatically selected for the call Pre Dial Dial the number then press a line button to place the call Edit the number by pressing before placing the call Do Not Disturb Le Jip J Cancel J 8 6 When you are not on a call prevent all incoming calls except priority calls from rin
13. ss f and to move through your items 3 Press to view more information on an item To erase a Call Log entry 1 Press while viewing an item To return a call from your Call Log 1 Display the desired number on your telephone 2 Edit the number if required You can add numbers for long distance dialling or line pool access or remove numbers using I L 3 Press a line button 4 Lift the handset Call Log options Ce 6 4 Select the type of calls that will automatically be stored in your Call Log Press to see the next setting Press to select the displayed setting Call Log password Ce 8 6 Program a four digit password for your Call Log To remove a forgotten password see your System Administrator Logit Page 9 Hane Store caller information for your current call in your Call Log SWCA keys 2 6 2 0 to 5 B 6 programmed to buttons with indicators If you are part of a call group you may have a number of line buttons that are labelled as SWCA system wide call access How you use these buttons depends on how the System Administrator set up the system Assigning lines to SWCA keys If an incoming call appears beside a line key and an assigned SWCA key the line is automatically being assigned to the SWCA key All other telephones with the same SWCA key configured will also see the call You answer th
Download Pdf Manuals
Related Search