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Avaya Business Communications Manager - CallPilot Message Networking User's Manual

1. AVAYA CallPilot Message Networking Set Up and Operation Guide Avaya Business Communications Manager Document Status Standard Document Number NN40090 301 Document Version 04 02 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services
2. Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number CallPilot Message Networking Set Up and Operation Guide 64 Chapter 7 Message Networking programming record NN40090 301 65 Glossary Administration The tasks involved in maintaining Avaya CallPilot mailboxes greetings and set up configuration AMIS Audio Message Interchange Specification which enables different voice messaging systems to interact Area Code A code assigned to a calling area within an area Auto Attendant The Avaya CallPilot answering service that answers incoming calls with a Company Greeting plays a list of options to a caller and performs call routing functions in response to a caller s selections Broadcast Message A message that can be sent only by the System Administrator This type of message plays in all initialized Personal Mailboxes Call Blocking Periods Periods of time you establish when network delivery messaging is prohibited Channel configuration The number of channels on your system that you designate for outdialing Class of Service A predetermined number designation that specifies the options for a mailbox
3. Click Add The Dialing Translation Setup page appears In the Input Value box type the input value In the Output Value box type the output value Click Submit Reviewing entries in the Dialing Translation Table You can review the entries in the Dialing Translation Table at any time To review Dialing Translation Table entries 1 Start Avaya CallPilot Manager Click the Configuration heading Click the Dialing Translation Table link The Dialing Translation Table page appears After you review the Dialing Translation Table entries click Main CallPilot Message Networking Set Up and Operation Guide 32 Chapter 3 Setting up AMIS Changing an entry in the Dialing Translation Table After you build a Dialing Translation Table you can change the Input and Output values of an entry at any time To change an entry in the Dialing Translation Table 1 Start Avaya CallPilot Manager Click the Configuration heading Click the Dialing Translation Table The Dialing Translation Table page appears 4 Click the Change link for the value you want to change The Dialing Translation Setup page appears Type the new value in the Input Value or the Output Value box Click Submit NN40090 301 Chapter 3 Setting up AMIS 33 Deleting a Dialing Translation Table entry To delete an entry in the Dialing Translation Table 1 Start Avaya CallPilot Manager Click the Configuration heading Click the Dialing Translation
4. Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http www avaya com support NN40090 301 17 Chapter 2 Setting up Digital Networking Setting the Digital Networking properties Setting up Network properties involves entering your site s e SMTP proxy name if applicable e local prefix e Fully Qualified Domain Name FQDN or IP address SMTP proxy name Before you can use Digital Networking you must find out from the Network Administrator whether the network has an SMTP proxy SMTP proxies restrict access to a company s internal network from the Internet A proxy provides network security and prevents unauthorized access If your network has a direct connection to the internet or intranet it does not have an SMTP proxy and you do not have to enter an SMTP proxy name If your network has an SMTP proxy you must enter the domain name of the SMTP proxy of your site Contact your Network Administrator for more information The FQDN of the SMTP proxy can be a maximum of 128 alphanumeric characters The domain name cannot have any spaces or punctuation except for character
5. Sometimes the main office receives messages for people at the branches The people at the branch offices can receive their messages through their Network Delivery Mailboxes at the main office CallPilot Message Networking Set Up and Operation Guide 48 Chapter 5 Network Delivery Mailboxes About creating Network Delivery Mailboxes Before you create a Network Delivery mailbox you must e know what leading digit you want to assign to all Network Delivery Mailboxes This is optional You can assign the same leading digit to mailboxes to help you to identify the different types of CallPilot mailboxes For example all Subscriber mailboxes can start with 4 Guest mailboxes with 5 and Network Delivery Mailboxes with 6 e know the mailbox length of the mailboxes on your system The Network Delivery Mailbox length must be the same length as the other mailboxes on the system if the mailbox length is three digits the Network Delivery Mailbox must also be three digits e know the destination site prefix and the destination mailbox number e add the site for which you are creating the Network Delivery Mailbox For information on creating a site see Creating a network site on page 40 Note After you create a Network Delivery Mailbox you must initialize it Take these precautions if you set up a remote Group List as a target for a Network Delivery Mailbox s Donotsend messages to a Group List that includes a Network Delivery Mailbox
6. The DNS servers must provide constant name mapping throughout the network Host files can be used to augment DNS if necessary An instance where both hosts files and DNS may be required is when a BCM is used as a gateway between a private network and an ISP To configure Avaya BCM to use IP addresses 1 Ensure no DNS servers are currently configured Refer to To check that Avaya BCM is not configured to use DNS on page 21 Enter the host name on the Avaya Business Communications Manager system Refer to To check that a Host Name is entered on the Avaya BCM on page 21 Configure computers running Message Networking with the IP address of the Avaya Business Communications Manager system Note If you are using an Avaya Business Communications Manager system you can view the IP addresses of your system in Business Element Manager on the Domain Name Service screen NN40090 301 Chapter 2 Setting up Digital Networking 21 To check that Avaya BCM is not configured to use DNS Note Ensure the Avaya BCM is using a static IP address and DHCP is disabled Start Business Element Manager On the Configuration tab choose the Data Services folder The system tasks appear Choose the DNS task The Domain Name Service tab appears Ensure that the Enable DNS box is not selected Ensure that the Primary amp Sec Server IP Addr field is empty If it is not delete any entries To check that a Host Name is en
7. The telephone rings Pick up the handset Do not use Handsfree Click Record After the tone record the system name After you finish recording click Stop To listen to the recording click Play or to save the recording click Save Click Close and replace your telephone handset The System Spoken Name window closes On the AMIS Networking Properties page click Submit CallPilot Message Networking Set Up and Operation Guide 26 Chapter 3 Setting up AMIS About Call Blocking After you create AMIS sites you can set up call blocking Call Blocking establishes times when AMIS Network Delivery Messages are prohibited You can limit non urgent calls during peak periods or when long distance rates are highest You can establish Call Blocking for every day of the week Note If you want Call Blocking to continue past midnight you must create two Call Blocking periods The first Call Blocking period ends at midnight and the second Call Blocking period begins at midnight of the next day Decide the maximum amount of time a non urgent AMIS message must wait before being delivered during a typical business day Ensure that no call blocking period exceeds this limit Call Blocking periods There are four Call Blocking periods per day For example you can establish a period on Monday from 08 00 to 11 00 a m and from noon until 4 00 p m The available time for network calls to occur is before 08 00 a m between 11 00 a m
8. or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF
9. 23 Loopback mailbox 23 Outdial route 23 Sender name 24 System name 24 Telephone number 23 Area code 23 Broadcast Message Feature enabling 46 C Calling Blocking setting up 26 Changing 52 Configuring environments without a DNS 18 20 Country code 23 D Deleting a Network Site 44 Delivering messages 45 Dialing Table Translation network access 29 Dialing Translation 27 how it works 27 overview 28 phone number translation 27 table 28 Dialing Translation properties setting 30 Dialing Translation Table building 31 changing anentry 32 changing entries 32 deleting entries 33 example 28 reviewing entries 31 Digital Networking Network Group Lists 46 Network Receive 45 Network Reply feature 45 Non Delivery Notification messages 53 overview 10 11 prerequisites 9 setting properties 39 TCP IP 10 using 12 Domain Name 10 Domain Name System DNS configuring environments withouta DNS 18 E Entering domain name IP address only 21 Error messages 53 F FQDN 10 G General Networking properties Network Broadcast 39 Network Delay 40 Network Delivery 39 Network Group List 39 Network Receive 39 Network Reply 39 Number of Network Retries 40 Greeting recording 43 Group Lists Network 46 H Host name IP address 40 International access code 23 Internet and security 10 IP address 18 L Loopback test message 35 36 Loopback mailbox 23 34 numbers 35 CallPilot Message Ne
10. About Network Delivery Mailboxes A Network Delivery Mailbox makes it convenient for local subscribers to send messages to remote subscribers The remote subscriber has a local mailbox number and the remote subscriber s name appears in the local directory A Network Delivery Mailbox connects to a mailbox at a remote site by using a local mailbox number that you can access from your site The Network Delivery Mailbox contains all the information necessary to transfer a message to a mailbox at another location This information includes the destination site prefix and the mailbox number at the destination site There are two types of Network Delivery Mailboxes s Network Site s Network AMIS The number of subscribers on your network and the type of network messaging you use determine how many Network Delivery Mailboxes you need If you use Avaya Business Communications Manager Avaya BCM you can have up to 998 mailboxes on your system The mailboxes can include any combination of Subscriber and Guest mailboxes Network Delivery Mailboxes simplify network messaging because mailbox owners must remember only the Network Delivery Mailbox numbers Avaya CallPilot uses the mailbox number to find the destination site address and the mailbox at the destination site that receives the message CallPilot automatically delivers messages sent through the Network Delivery Mailbox For example a bank has a main office with many branches throughout the city
11. CallPilot 100 that is connected to a Compact 3X8 ICS AMIS networking properties AMIS networking properties are as follows International Access code This code identifies the country where your site is This code allows international calling capability In Canada and the United States the International Access code is 011 This number can have a maximum of four digits Country code This code is assigned to the country where your site is located In Canada and the United States the Country code is 1 This code can have a maximum of four digits This information is used to generate the return address of your location Area code This code is assigned to your calling area For example the area code for Kansas City is 816 and the area code for Calgary is 403 Each province state and sometimes city has a specific area code This number can have a maximum of six digits This information is used to generate the return address of your location Telephone number The system telephone number at your site is the number assigned to the Auto Attendant This number can have a maximum of 16 digits This information is used to generate the return address of your location Outdial route The numbers your site uses to access Line Pool or Route codes The Outdial route is the Line or Pool number that AMIS uses to make an outgoing call or the Route code used to call a specific site Enable Loopback mailbox Yo
12. Company Directory An internal voice list that contains the names of subscribers with initialized mailboxes who are in the Company Directory Configuring CallPilot Lines The tasks involved in determining which incoming telephone lines of a business are answered by Avaya CallPilot and which Greeting Table is assigned Conventions The way certain information is described For example using underlined text to represent the second line of the display prompt information Couniry Code A code for long distance calling assigned to a country CallPilot Message Networking Set Up and Operation Guide 66 Glossary Designated Operator The person in acompany who is assigned to answer the CallPilot operator request option Direct Addressing The ability to send a message directly to a remote site by specifying the line pool or route number phone number and destination mailbox Display A one or two line screen on a Avaya Business Series Terminal that shows CallPilot commands and options Display Buttons The three buttons on a Avaya Business Series Terminals two line display telephone When pressed these buttons select the specified CallPilot option Display Options The choices that appear on Avaya Business Series Terminals two line displays Callers select display options by pressing the display buttons DTMF telephone A push button telephone that emits DTMF tones Fully Qualified Domain Name FQDN An FQDN
13. Table link The Dialing Translation Table page appears 4 Click the Delete link for the Dialing Translation entry you want to delete A message appears that asks you to confirm the deletion B Click OK CallPilot Message Networking Set Up and Operation Guide 34 Chapter 3 Setting up AMIS Testing network message capability Use the AMIS Loopback Mailbox to test your network message capability The Loopback Mailbox is a test mailbox that lets you determine whether AMIS messages are being sent over the network Each site in a network has a Loopback Mailbox To test AMIS using the Loopback Mailbox record a message and send it to the Loopback Mailbox of another site in the network The Loopback Mailbox sends the message back to the mailbox you use at your location This lets you see if your site s network identification number is properly set up and if your site can receive messages from other sites in the network Before you test network message capability For your local and destination sites 1 Check that you have Network Delivery Network Reply and Network Receive enabled in your General Networking settings For more information see Setting the general networking properties on page 39 2 Check that there is no Call Blocking during the time that you want to test the Loopback Mailbox For more information see Setting up Call Blocking times on page 27 For your local sites Check that the mailbox you use to send the n
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15. a mailbox number Note AMIS calls can incur long distance charges Ways of sending network messages With Message Networking subscribers can send network messages to any supported site on the network Sites must have Network Receive enabled to receive network messages Subscribers can send network messages using e Site Based Addressing e Network Delivery Mailboxes CallPilot Message Networking Set Up and Operation Guide 12 Chapter 1 Getting started Direct Addressing Note For information about sending messages using Site Based Addressing Network Delivery Mailboxes or Direct Addressing see the CallPilot Message Networking User Guide Site Based Addressing Use site based addressing to set up a formal network of sites Site Based Addressing lets callers send a message to other locations Local subscribers can send messages to subscribers at a remote site using an address that is the same as the recipient s phone number Your site based addressing can match your organization s telephone network addressing Network Delivery Mailboxes Network Delivery Mailboxes let local subscribers send a voice message to another subscriber using what appears to be a local mailbox Each Network Delivery Mailbox has a local mailbox number and the destination site subscriber s name appears in the local company directory When callers send a message to Network Delivery Mailboxes they record a message and select the Network De
16. answer the call This error can occur if e the destination site disables the Auto Attendant s the Auto Attendant did not answer the call e a busy signal was received at the destination site Solution e Ensure the destination site has the Auto Attendant assigned to answer the Central Office CO line designated for network calls Resend the message For instructions about assigning the Auto Attendant to answer lines see the CallPilot Manager Set Up and Operation Guide e AMIS cannot deliver a network message if the destination site does not answer the call using the Auto Attendant The destination site could not be reached because an outside line or routing resources were not available This error can occur if all retry attempts encounter no lines available or access denied This can happen if e the line is busy e the line does not exist e an unexpected dial tone pause occurs e if you use a BCM you entered an incorrect line or pool number e the outside line selected is not available e no dial tone is detected on the selected line e an unexpected dial tone is received NN40090 301 Chapter 6 Troubleshooting Non Delivery Notification messages 57 Solution e Ensure that the correct line number is assigned and resend the message e Assign a different line for outdialing e Contact your customer service representative If this error occurs frequently because of a busy line your system s channel configuration needs
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18. is the complete domain name for a specific computer on the Internet Each site on a network has a unique FQDN The FQDN distinguishes a site from every other site on the network An FQDN is the full name of the site including all subdomain and domain names separated by periods Group Lists A collection of mailbox numbers that are assigned a special Group number by Avaya CallPilot When a message is sent to a Group List mailboxes in the List receive the same message Member mailboxes can be located at the same site or at different locations within a network Initialize a mailbox Preparing a mailbox to receive messages which includes changing the mailbox default password and recording a Company Directory name International Access Code A code identifying the digits dialed to access international calling Long Distance Access Code The code used to access direct dial long distance calling services in a country NN40090 301 Glossary 67 Loopback mailbox The mailbox you use to test whether a site can transmit and receive network messages The Loopback mailbox default number is 103 if the extension length is three digits Refer to Loopback mailbox numbers on page 35 for how to determine the Loopback mailbox number The length of the Loopback Mailbox number depends on the mailbox number length Mailbox A storage place for messages on the system Network Delivery The feature that when enabled lets a site se
19. length of this property is 6 digits Access Code After Dialing Translation this number prefixes all numbers to access the local telephone network The access code is required if CallPilot is installed behind a PBX In North America the access code is usually 9 If CallPilot is connected directly to CO lines set the Access Code to none The default for this property is none The maximum length of this property is 16 digits Enable Reply Translation If Enable Reply Translation is selected then the reply feature uses the dialing translation table to dial the call If you want to enable reply translation select this box The default for this property is not enabled 5 Click Submit NN40090 301 Chapter 3 Setting up AMIS 31 Building a Dialing Translation Table To build a Dialing Translation Table you must enter an Input value and an Output value for each entry The Input value is the number that the system looks up in the Dialing Translation Table If the corresponding entry matches the system substitutes the Output value for the Input value The resulting number is ready to dial on the local network Refer to Examples of Dialing Translation Tables on page 28 for examples of Dialing Translation Tables To build a Dialing Translation Table 1 Start Avaya CallPilot Manager Click the Configuration heading Click the Dialing Translation Table link The Dialing Translation Table page appears
20. name can be the name of the mailbox at the destination site or another name The mailbox name can be 16 characters long Do not create a name that starts with 1 for example 1Calgary Select the Display in Directory check box if you want the name of the mailbox to appear in the Company Directory Note Network delivery mailboxes are accessible only to e local subscribers who use F981 to record a message e external callers who log on to their mailbox and record a message Network delivery mailboxes are not available e to subscribers who record a message using F980 e from the Auto Attendant e from an external caller who is not logged on to a local mailbox In the Site Prefix box type the Site Prefix In the Remote Mailbox box type the number of the remote mailbox Click Submit Click the Mailbox Administration heading The Mailbox List page appears Click the Change link for the Network Site mailbox you created The page appears for the mailbox CallPilot Message Networking Set Up and Operation Guide 50 Chapter 5 Network Delivery Mailboxes 14 15 16 17 18 19 20 21 Click Voice to record a mailbox name The Mailbox Spoken Name window appears for the mailbox In the Connect to box type the extension number or telephone number you are using to record the mailbox name For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of d
21. the maintenance procedure K Warning Alerts you to remove the BCM main unit and expansion unit power cords from the ac outlet before performing any maintenance procedure Ka NN40090 301 Chapter 1 Getting started 15 These conventions and symbols are used to represent the Business Series Terminal display and dialpad Convention Example Used for Word in a special font shown in Psu Command line prompts on display telephones the top line of the display Underlined word in capital letters FLAY Display button option Available on two line display shown in the bottom line of a two telephones Press the button directly below the line display telephone option on the display to proceed Dialpad buttons Buttons you press on the dialpad to select a particular option These text conventions are used in this guide to indicate the information described Convention Description bold Courier Indicates command names and options and text that you need to enter text Example Use the info command Example Enter show ip alerts routes italic text Indicates book titles plain Courier Indicates command syntax and system output for example prompts text and system messages Example Set Trap Monitor Filters FEATURE Indicates that you press the button with the coordinating icon on HOLD whichever set you are using RELEASE Related Publications This section prov
22. to another Message Networking provides full network messaging capabilities including Broadcast Messages and Network Group List Messages The Broadcast Message feature lets you record Broadcast Messages and send them to all Network Delivery Mailboxes For information about recording and sending Broadcast Messages see the CallPilot Manager Set Up and Operation Guide Enabling Broadcast Messages Before you can send Broadcast Messages over the network you must enable the Broadcast Message parameter in the general networking parameters Refer to Setting the general networking properties on page 39 for information on setting the general networking parameters Enabling Network Group Lists Enabling Group Lists lets you add Network Mailboxes to a Group List Any messages sent to a Group List go to all members including the Network Mailboxes You enable the Group Lists parameter in the general networking parameters Refer to Setting the general networking properties on page 39 for information on setting the general networking parameters For information about creating a Network Delivery Mailbox see About Network Delivery Mailboxes on page 47 For more information about setting up a Group List see the CallPilot Manager Set Up and Operation Guide Note If you do not enable Group Lists messages are not sent to the Network Mailboxes in a Group List NN40090 301 47 Chapter 5 Network Delivery Mailboxes
23. up to 16 characters This name is shown to local subscribers when they address a message or review message envelope information The site name is optional but recommended Site prefix The Site Prefix is a number one to nine digits long that identifies the site on the network This number must be unique Make the Site Prefix a number that is easy for users to recognize and remember The Site Prefix is usually the same as the sequence of digits that local users dial to place a telephone call to the site For example if local users dial 403 123 4567 to call someone at the target site then 403123 is an easily remembered Site Prefix The Site Prefix cannot overlap any other Site Prefix in your Network Site Table For example if you use Site Prefix 403123 it overlaps with prefixes 40312 and 4031234 Host name IP address for digital networking sites only If you use a DNS the host name setting appears The host name is the FQDN text name for the host site It can be up to 128 characters long If you do not use a DNS the IP address setting appears Mailbox prefix for digital networking sites only The Mailbox Prefix is the Local Mailbox Prefix of the target site Message Networking ensures that all messages sent to the target site are prefixed with this number The Mailbox Prefix ensures uniqueness for the receiving proxy or networking equipment The mailbox prefix can be the same as the remote site prefix Phone numb
24. using a DNS server If you do not use a DNS server you can use either a hosts file or IP addresses If your network contains only Avaya BCM systems you can use IP addresses and do not have to use hosts files If your network contains sites other than BCM digital sites you must use hosts files if you do not use a DNS server NN40090 301 Chapter 2 Setting up Digital Networking 19 If you use BCM as a gateway to an internet service provider and DNS servers cannot provide name resolution for the BCM or other digital sites you must use hosts files to provide consistent name mapping throughout the network You must do your system network configuration before you can add network sites You can test your system s name mapping with ping and nslookup commands CallPilot Message Networking Set Up and Operation Guide 20 Chapter 2 Setting up Digital Networking If DNS is not available you must do one of the following If your digital network contains sites with sites other than BCM you must use a hosts file to provide consistent name mapping throughout the VPIM network Note You can use a hosts file in combination with DNS in situations where DNS is not available in all branch locations If your digital network contains and will only contain BCM sites you can use IP addresses to create network sites Refer to To configure Avaya BCM to use IP addresses on page 20 to create network sites using IP addresses Note
25. 9 the area code and then the telephone number Click Record The telephone rings Pick up the handset Do not use Handsfree After the tone record the Network Site mailbox name After you finish recording click Stop To listen to the recording click Play or to save the recording click Save Click Close and replace your telephone handset On the Network AMIS Mailbox page click Submit CallPilot Message Networking Set Up and Operation Guide 52 Chapter 5 Network Delivery Mailboxes Changing Network Delivery Mailbox parameters You can change any parameter assigned to a Network Delivery Mailbox except the mailbox number If you want to change a mailbox number you must first delete the mailbox and create a new Network Delivery Mailbox For instructions on creating a Network Delivery Mailbox see About creating Network Delivery Mailboxes on page 48 For instructions on deleting a Network Delivery Mailbox see Deleting a Network Delivery Mailbox on page 52 To change Network Delivery Mailbox parameters 1 2 Start Avaya CallPilot Manager Click the Mailbox Administration heading The Mailbox List page appears Click the Change link for the Network Delivery Mailbox you want to change The page for the mailbox appears Change the parameters for the mailbox Click Submit Deleting a Network Delivery Mailbox You can delete a Network Delivery Mailbox at any time After you delete a Network Delivery Mail
26. Audio Message Interchange Specification AMIS to let subscribers exchange messages with subscribers at other locations You must apply the Message Networking keycode before your system can receive or send network messages Contact your vendor to purchase or trial a keycode for Message Networking Requirements for setting up Message Networking To use Message Networking you need to know how to use the telephones on your system If you use Avaya Business Series Terminals see the CallPilot Reference Guide CallPilot Manager Set Up and Operation Guide or the CallPilot Quick Reference Cards if you use an Avaya BCM which mailbox interface you use See the CallPilot Reference Guide for information on how to check which interface you use how to start CallPilot Manager and use the CallPilot Manager interface For information see Starting CallPilot Manager and About the CallPilot Manager interface in Chapter 2 of the CallPilot Manager Set Up and Operation Guide if you use a BCM system how to start Element Manager and use the Business Element Manager Interface Refer to the Avaya Business Communications Manager Administration Guide specific addressing information about Avaya CallPilot and other voice messaging sites on your network It is recommend that you work with the Network Administrator when you set up Message Networking Digital and AMIS networking Message Networking uses two types of networking CallPilot Message
27. Delivery Mailboxes seen 48 Creating a Network Site mailbox sslsseseelele ees 49 Creating a Network AMIS mailbox eh 50 Changing Network Delivery Mailbox parameters 0c eee eee eae 52 Deleting a Network Delivery Mailbox xe e x e eee 52 Chapter 6 Troubleshooting Non Delivery Notification messages 53 Non Delivery Notification messages x e x e e x eee eee ee 53 Chapter 7 Message Networking programming record sss sx s x e x x x x x eens 59 IRO lt Z K HM 65 a ee es ee ee ee 69 NN40090 301 New in this release The following sections detail what s new in CallPilot Message Networking Set Up and Operation Guide NN40090 301 Other See the following sections for information about changes that are not feature related Revision history January 2009 Standard 03 02 This document is up issued to add a note in the chapter Creating Network Sites CallPilot Message Networking Set Up and Operation Guide 8 New in this release NN40090 301 Chapter 1 Getting started About this Guide The CallPilot Message Networking Set Up and Operation Guide describes how to set up Message Networking on an Avaya Business Communications Manager Avaya BCM About CallPilot Message Networking Message Networking links your voice mail system with voice mail systems at different locations Message Networking uses Digital Networking and
28. NPUT OUTPUT Explanation The Dialing Translation Table is empty The local network in Mountainview supports 10 digit national dialing with recognized long distance charging In situations like the Mountainview example there is no need to build a Dialing Translation Table A Dialing Translation Table from a site with area code 206 near a border with area code 360 INPUT OUTPUT 011 011 20644 44 206626 626 etc etc 40 more 40 more entries entries 206 1206 360224 360224 360227 360227 360472 360472 360 1360 1 Network Access Explanation The Table does not attempt to translate international telephone numbers Due to the site location some calls can be dialed as local 7 digit numbers All other 206 numbers require 11 digit long distance dialing These 360 numbers can be dialed as 10 digit local numbers but all other 360 numbers are 11 digit long distance numbers All numbers starting with other than 011 206 and 360 are long distance and have 1 added as a prefix Dialing Table Translation results in a number that can be dialed on the local network The final step is to prefix any digits required to reach the local network from your Avaya Business Communications Manager system Avaya BCM For systems that are behind a PBX or PABX typically in North America 9 must be prefixed to the telephone number For systems attached to Central Office CO li
29. Networking Set Up and Operation Guide 10 Chapter 1 Getting started Digital Networking transfers messages using an Internet or intranet connection using Voice Profile for Internet Mail VPIM to support interconnection to equipment from Avaya and other vendors e AMIS supports an analog transfer protocol that does not require any formal data networking arrangements About Digital Networking Digital Networking links CallPilot and other voice mail systems at different locations Digital Networking lets users at different sites exchange voice messages on a network connected by Transmission Control Protocol Internet Protocol TCP IP Digital Networking uses Simple Mail Transfer Protocol SMTP to exchange the messages Note Any voice message that you send over the Internet using Digital Networking can be subject to interception by unauthorized parties How Digital Networking works Digital Networking provides voice messaging to mailboxes at different sites on a network Each Avaya CallPilot site on the network must have Digital Networking installed to send receive or reply to network messages Network voice messaging occurs between mailboxes at different sites For example a message recorded at an office in Miami Florida can be transferred directly to the appropriate mailbox in Vancouver British Columbia Each site on a network is assigned a unique Fully Qualified Domain Name FQDN The FODN distinguishes a site from ev
30. R Press OK or J Enter the Loopback mailbox number and press OK or J 10 Press OTHR or J 11 Press SEHD 12 Press to end the programming session To send a test network message using the AMIS Loopback mailbox Avaya CallPilot Ho messages COMF MBOX EXIT Ta HAME SPEC CHEL 1 3 Press 10 8 1 J Follow the voice prompts or the display button options to open your mailbox Press COMP or 7 6 J Press SPEC or 1 Q J NN40090 301 Chapter 3 Setting up AMIS 37 Dest Fh RETR Ok Phone gt DDD Ok Dest mb RETR Ok Ta HAME SPEC DOHE Emrtu REC J Recording FEREC Ok Rec storred PLAY DEL SEND 4 Enter the system phone number of the destination site and press OE or R 5 Press OK or R 6 Enter the Loopback mailbox number and press OK or f 7 Press DOHE or amp J 8 Press REC or 6 J 9 Record your message and then press OK or 10 Press SEND or 7 9 11 Press L to end this programming session To determine if Network Messaging is working open your mailbox The message you record returns as a message to your mailbox If the message does not appear in your mailbox after five minutes ensure that the Network Delivery option is enabled ensure that the Call Blocking periods at your site and at the receiving site allow Network Messaging during the time you attempt to test
31. allPilot Message Networking Set Up and Operation Guide 62 Chapter 7 Message Networking programming record Network Site Mailbox table Use this table to record the details of the Network Site Mailboxes you create Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number Network Site Mailbox number Network Site Mailbox name Include in Directory Y N Mailbox Name recorded Y N Destination Site Prefix Destination Remote Mailbox number NN40090 301 Chapter 7 Message Networking programming record 63 Network AMIS mailbox table Use this table to record the details of the Network AMIS mailboxes you create Network AMIS mailbox number Network AMIS mailbox name Include in Directory Y N Mailbox name recorded Y N Outdial Line number Pool number Route code Destination site phone number Remote mailbox number Network AMIS mailbox number
32. and 12 00 p m and any time after 4 00 p m The following table shows an example of the Call Blocking periods for Monday Example of Call Blocking periods for one day Day Period Call Blocking time from Call Blocking time to Monday 1 08 00 a m 11 00 a m Monday 2 12 00 p m 4 00 p m Monday 3 2 i Monday 4 In the table Example of Call Blocking periods for one day the hours available for network messaging are before 08 00 a m between 11 00 a m and noon and after 4 00 p m Note Call Blocking applies to outgoing messages Incoming messages are received at any time Call Blocking does not apply to urgent messages NN40090 301 Chapter 3 Settingup AMIS 27 Setting up Call Blocking times Set AMIS call blocking periods to block AMIS delivery calls when long distance rates are expensive or private networks are congested If network congestion is a concern set call blocking for the peak traffic times To set up AMIS Call Blocking times 1 Start Avaya CallPilot Manager Click the Networking heading Click the AMIS Call Blocking Periods link The AMIS Call Blocking Periods page appears Select the day you want to set up call blocking times for In the From box type the time call blocking begins and select AM or PM Any single digit hour or minute must be preceded by a zero For example type 8 00 as 08 00 6 Inthe To box type the time of day call blocking ends and select AM or PM A
33. ation 28 Network extension numbers 28 Test network message sending 35 Testing network message capability 34 Transmission Control Protocol Internet Protocol TCP IP 10 V Voice messages security of 10 Voice Messaging 9 NN40090 301
34. ble works A phone number is derived from information attached to an incoming Caller ID message The number is then searched for in the Dialing Translation Table If the leading digits of the telephone number match a Dialing Translation Table Input value the Output value is substituted for the Input value This change results in a telephone number that can be dialed on the local network Changing the number usually involves removing an area code or inserting an access code based on the dialing rules of the local network For example if a local number is prefixed with the long distance code 1 it is removed by the Dialing Translation Table The Dialing Translation process is immediate so calls do not take any longer to dial Some telephone numbers do not need to be changed before dialing CallPilot can function without a Dialing Translation Table except that the Reply feature cannot be used Phone number Translation The Dialing Translation Table must define each possible case where a change is needed to allow the number to be dialed on the local network The Dialing Translation Table changes Network extensions into numbers that can be dialed on the local network The Network extension form of a phone number is the usual form in which the number appears For example the phone number 403 555 5050 in its Network extension form must be translated into a number that can be dialed on the local telephone network The Dialing Translation Table follows
35. box you cannot access it from the Company Directory or deliver network messages to that particular site To delete a Network Delivery Mailbox 1 2 Start Avaya CallPilot Manager Click the Mailbox Administration heading The Mailbox List page appears Click the Delete link for the Network Delivery Mailbox you want to delete A message appears asking you to confirm your deletion Click OK NN40090 301 53 Chapter 6 Troubleshooting Non Delivery Notification messages This chapter describes some problems that can occur while using Message Networking If you think there is a problem with the network contact your Network Administrator Non Delivery Notification messages If a network message cannot be delivered the sender receives a Non Delivery Notification voice prompt This section lists the Digital Networking and AMIS Non Delivery Notification messages their meanings and possible solutions The destination site is not accepting messages This error can occur if e the destination site has not entered your site in their Network Site list e the destination site does not have Message Networking enabled e the destination site is busy receiving other messages the destination site has the Network Receive feature disabled The system attempts to resend the message but is unsuccessful Solution Ensure the destination site has entered your site in their Network Site list Ensure the destination site has Messag
36. e VPIM e the remote site is not a Voice Messaging site AMIS The system does not attempt to resend the message Solution Ensure the destination site is a Message Networking site e Contact your Network Administrator Message transfer was interrupted This error can occur if a system processing error takes place at the destination site during message processing The system does not attempt to resend the message Solution e Contact your Network Administrator The domain name of the remote site is not valid This error can occur if e the domain name of the destination site is incorrect e the domain name is deleted from the Network Site List e the HOSTS file or Domain Name Server is not configured with the site s domain name The system does not attempt to resend the message Solution e Contact your Network Administrator NN40090 301 Chapter 6 Troubleshooting Non Delivery Notification messages 55 A connection to the remote site could not be established This error can occur if your site cannot connect to the destination site The problem is likely a lack of Internet Protocol IP connectivity The system does not attempt to resend the message Solution e Contact the destination site or the Network Administrator and verify that the site is on the network The media is not supported at the destination This error can occur if you send a fax message to a destination site that does not have the Fax optio
37. e Networking and the Network Receive feature enabled e Try resending the message If you receive the same Non Delivery Notification message contact your Network Administrator The destination mailbox is not accepting messages This error can occur if the destination mailbox e is not initialized is programmed not to accept messages when its owner is away from the office The system does not attempt to resend the message Solution e Contact the destination site or the Network Administrator CallPilot Message Networking Set Up and Operation Guide 54 Chapter 6 Troubleshooting Non Delivery Notification messages A protocol error occurred while delivering the message For AMIS this error can occur if e aDTMF tone signals the wrong digits someone tries to send an AMIS message that is too long There is a limit of 8 minutes for AMIS messages Do not send AMIS messages that are longer than 8 minutes e the line disconnects before AMIS sends or receives all the DTMF tones A message can still go through even though not all DTMF tones are sent In these cases the protocol error indicates that DTMF signaling was not completed Solution e Resend the message e If this error happens repeatedly the DTMF setting on your system needs to be adjusted Contact your customer service representative There is a protocol mismatch with the remote site This error can occur if e the destination site is not a Message Networking sit
38. e class of service Disabling Network Receive Network Receive lets your site receive messages from other sites on the network If you do not want your site to receive network messages disable Network Receive Disabling Network Delivery Network Delivery lets your site send network messages Sometimes it is necessary to disable this feature For example you may want to stop the sending of network messages when your company is closed If Network Delivery is disabled a mailbox owner who tries to send a network message will receive a Non Delivery Notification message Disabling Network Reply Network Reply lets people at your site reply to network messages left in their mailboxes from other sites Note You disable these properties in the general networking properties For information about the general networking properties see Setting the general networking properties on page 39 Disabling Network Messaging through a Class of Service setting You can restrict Network Messaging for individual mailboxes You do this by changing or editing the Class of Service for a mailbox Note For information about changing a mailbox Class of Service see the CallPilot gt Manager Set Up and Operation Guide CallPilot Message Networking Set Up and Operation Guide 46 Chapter 4 Creating network sites Enabling Broadcast and Group List Messages Network Messaging involves sending messages across the network from one site
39. e disabled The following message could not be delivered to mailbox owner s name or mailbox number This message plays if a message cannot be received at a site This can occur if e the destination site cannot answer the call e the destination site does not accept network messages e the destination site mailbox does not exist e the destination site mailbox is full CallPilot Message Networking Set Up and Operation Guide 58 Chapter 6 Troubleshooting Non Delivery Notification messages e an outside line is not available e a protocol error occurs during transmission e a data transmission error occurs during transmission atimeout error occurs during transmission The destination telephone number does not appear to be a network site This message occurs if aperson answers a ringing line and presses a key when an AMIS message is coming through on the same line e an AMIS call is answered by a private answering machine an AMIS call is answered by a voice mail prompt for example a set that is forwarded to voice mail with F984 e an AMIS call is answered by a Home Transfer node or a Home Mailbox node on a CCR Tree You receive a protocol error for an AMIS message that is longer than 8 minutes There is a limit of 8 minutes for AMIS messages Do not send AMIS messages that are longer than 8 minutes Callers do not receive Off Premise Message Notification and when you try to record a greeting prompt or name using CallPilo
40. e is for system administrators you maintain and configure CallPilot on an Avaya Business Communications Manager To use this guide you must be an authorized system administrator Acronyms The following is a list of acronyms used in this guide Table 1 Acronym Description AMIS Audio Messaging Interchange Specification BCM Avaya Business Communications Manager CCR Custom Call Routing DNS Domain Name System FQDN Fully Qualified Domain Name SMTP Simple Mail Transfer Protocol VPIM Voice Profile Internet Mail CallPilot Message Networking Set Up and Operation Guide 14 Chapter 1 Getting started Symbols and text conventions These symbols are used to Highlight critical information for the Avaya BCM system C Caution Alerts you to conditions where you can damage the equipment A Danger Alerts you to conditions where you can get an electrical shock Warning Alerts you to conditions where you can cause the system to fail or work C improperly Note A Note alerts you to important information Tip Alerts you to additional information that can help you perform a task Security note Indicates a point of system security where a default should be changed or where the administrator needs to make a decision about the level of security required for the system Warning Alerts you to ground yourself with an antistatic grounding strap before performing
41. ed Y N AMIS site table Use this table to record the properties for the AMIS sites you create Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code Site name Site prefix Site name recorded Y N Destination site phone number Outdial route Line number Pool number Route code NN40090 301 Chapter 7 Message Networking programming record 61 Call Blocking periods table Use this table to record your Call Blocking periods Day Call Blocking time from Call Blocking time to Monday 1 EC ae ce CNN 2 EET ae a 3 E wu x 4 end one nl Mes Tuesday 1 ee ah 2 Lu 3 NEN CENE TET SN 4 EN Y C Wednesday 1 TER E EM M 2 S C 3 e em e 4 E a o Thursday 1 T CR MXN EE 2 PIN CTUM me cepe un 3 EI DES lr seme 4 NE EL ME Friday 1 Ss 2 I e adit Rt 3 EVA f C 4 AM RO EE Saturday 1 TEES CER 2 PEN ES deme ee ae 3 MET UC 4 Uu cT Sunday 1 a A eer ee 2 a ar x S 3 C NER Bi cghse 4 ZEN aad a ee C
42. eers essere eyes esse esse eee essere ener enne 39 To Ea SING ucc tot nsn tt trey teda RE Eee cea Pre ER beca Ea ERI EE 41 To change the properties of a network site sse eee eee eee ee eee eee 42 For best results use a telephone that is attached to the same switch as your voice mail system Avoid using wireless telephones To record a site NAME sese eee eee 43 LEs ooa e X 44 Network Delivery Mailboxes lleleleeeeseereneensse 47 To create a Network Site mallDQ sees eee eee eee eee 49 TO create a Network AMIS MADOX e 50 To change Network Delivery Mailbox parameters sees eee eee ee eee eee 52 To delete a Network Delivery Mailbox acean inan rante ente rss 52 Troubleshooting Non Delivery Notification messages 53 Message Networking programming record e 59 tco p ITI 65 CallPilot Message Networking Set Up and Operation Guide 4 Task List NN40090 301 Contents New ln this release x ic KT cess R T siise ATE TRE ER T RRR HUE EAT R 7 Ole naa 3 a E EH a qd EE SP E eR E RS 7 Hievisun SIUE cobs elo erkes poe Rees ek DNAs NEk SP ae ER RR ARE 7 Chapter 1 Peer SIGE a a AO seieestucetetacetguceuseccduee sees bse ds 9 AROULINIS HIE epearen RASA EROR P Db RE RR RRR Ta HARE aT es 9 About CallPilot Message Networking 0c cece eee ee 9 Requirements for setting up Message Networking ee ee eae 9 Digital and AMIS networkin
43. er for AMIS sites only The phone number is the phone number of the destination site The phone number can be a maximum of 30 digits Outdial route for AMIS sites only The numbers your site uses to access Line Pool or Route codes The Outdial route is the Line or Pool number that AMIS uses to make an outgoing call or the Route code used to call a specific site NN40090 301 Chapter 4 Creating network sites 41 To create a network site Start Avaya CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Click Add The Network Site Properties page appears In the Site Name box type the Site Name In the Site Prefix box type the Site Prefix Choose the type of site you are adding If you want to create a Digital Networking site e from Site Type select Digital VPIM e if you use a DNS server in the Host Name box type the FQDN of the site or if you do not use a DNS server in the IP Address box type the IP address of the site inthe Mailbox Prefix box type the mailbox prefix of the site e click Submit Note VPIM requires all SITES to use either IP Addresses or Host Names e Ifyou want to create an AMIS site from Site Type select AMIS e inthe Phone Number box type the phone number that is answered by the Auto Attendant at the destination site s from the Outdial list box select an Outdial route type the Line or Pool number in the Line Pool box
44. ery Mailboxes 51 8 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Select the Display in Directory check box if you want the mailbox to be listed in the Company Directory Note Network delivery mailboxes are accessible only to e local subscribers who use F981 to record a message e external callers who log on to their mailbox and record a message Network delivery mailboxes are not available e to subscribers who record a message using F980 e from the Auto Attendant e from an external caller who is not logged on to a local mailbox From the Outdial list box select Line Pool or Route as the outdialing option If you use a line or pool enter a number in the Line Pool box In the Remote Phone Number box type the remote phone number In the Remote Mailbox box type the remote mailbox number Click Submit Click the Mailbox Administration heading The Mailbox List page appears Click the Change link for the AMIS mailbox The Network AMIS page appears for the mailbox Click Voice to record a mailbox name The Mailbox Spoken Name window appears for the mailbox In the Connect to box type the extension number or telephone number you are using to record the mailbox name For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voice mail system For example you might need to dial
45. ery other site on the network An FQDN is the full name of the site including all subdomain and domain names separated by periods For example arabians horse com is an FQDN If you use Digital Networking and you do not use DNS to resolve domain names you can configure your system and client computers to use an IP address only How to do this is explained in Chapter 2 Note CallPilot for Avaya BCM will accept network wide and site specific VPIM gt broadcast messages from M1 CallPilot Upon acceptance CallPilot for BCM delivers the network wide broadcast message to all local recipients as if the administrator had used F981 compose and send to send the message CallPilot also accepts site specific VPIM broadcast messages for delivery if the VPIM prefix in the message address matches the local mailbox prefix defined in CallPilot Manager Digital Networking Properties Page You cannot send network wide or site specific VPIM broadcast messages NN40090 301 Chapter 1 Getting started 11 Setting up Avaya BCM and M1CallPilot for VPIM broadcast messages To set up the Avaya BCM so remote M1 Callpilot broadcast messages are accepted and delivered to BCM s local subscribers s Enable Network Receive If not enabled the remote M1 site will receive a Service Not Available SMTP reply 421 nondelivery notification upon attempting to send a broadcast message to the BCM e Add the M1 site to the site list on the BCM You need t
46. es 27 How the Dialing Translation Table works x x e x e K e e eee ee eee 28 Examples of Dialing Translation Tables e x eee 28 CallPilot Message Networking Set Up and Operation Guide 6 Contents Setting the Dialing Translation properties 0 0 0 cece eee 30 Building a Dialing Translation Table a KR X a T 86 0 A T LRR etait 31 Reviewing entries in the Dialing Translation Table 000 e ae eee 31 Changing an entry in the Dialing Translation Table 00 ce ee eae 32 Deleting a Dialing Translation Table entry 00 cece eee 33 Testing network message capability llle 34 Before you test network message capability llle 34 Sending a test network message isslsslesseel ees 35 Chapter 4 Creating network sites cis e 8 9680 R o R T T 6 R KUR hrs eph 39 Setting the general networking properes eee 39 Creating a network site cessus oe eee eee ek eee 40 Changing the properties of a network site ees 42 Recording a SIE NIME i 63265544 h005Ses CREER Y RRR RARE ERR HENS SOURCE UR os 43 Del a BIB uude a USO Cen bares T Ra E R TR P Re ree Reus 44 Disabling Network Messaging xes as S 66 gs 6 eee adeeb ERR RR Rx Ea 45 Enabling Broadcast and Group List Messages cee eee eee 46 Chapter 5 Network Delivery Mailboxes e x x x x e x x eee eee eee eee 47 About Network Delivery Mailboxes e e c eee eee 47 About creating Network
47. etwork message from has a Class of Service that has networking enabled For more information see the CallPilot Manager Set Up and Operation Guide For your destination sites Make sure that in the destination site s AMIS Network Properties that Loopback is enabled For more information see To set up AMIS networking properties on page 24 Note The Loopback Mailbox is created automatically when AMIS is installed If the mailbox number length is 2 digits the Loopback Mailbox number is 13 If the mailbox number length is 4 digits the Loopback Mailbox number is 1003 If the Group List leading digit is 1 then the leading digit of the Loopback Mailbox is 2 instead of 1 The following table shows you how to determine your Loopback Mailbox number NN40090 301 Chapter 3 Setting up AMIS 35 Loopback mailbox numbers If the mailbox extension The Loopback If the Group List leading digit is 1 length is mailbox number is the Loopback mailbox number is 2 digits 13 23 3 digits 103 203 4 digits 1003 2003 5 digits 10003 20003 6 digits 100003 200003 7 digits 1000003 2000003 You cannot open the Loopback mailbox or perform any mailbox functions from it Sending a test network message To test network message capability you must send a message from your site to the Loopback mailbox at a site on the AMIS network When the Loopback mailbox at the destination site receives the message it auto
48. g res 9 Setting up Avaya BCM and M1CallPilot for VPIM broadcast messages 11 BBOUL ABS ue dopad e ich Nr Ra eRe Rol de REOR ecd aci Scb dro dd 11 Ways of sending network messages eee eren 11 Site Based Addressing ren 12 Network Delivery Mailboxes e e e e e rh 12 Drect Addressing TTT 12 Assigning Message Networking to subscribers 00002 ee eeee 12 l c P m 13 LU Us shoe SAS OS SES SAAS FOR Sad OSG S54 Ne eR See P ERR dat 13 Symbols and text conventions ccaces ciseescebee ee ceaae estar beeen ea eee 14 Related PUbliGatigliS 2 6 6 KR deve uem cox emere kre itket ebars rieni saws 15 Customer cite fait towered ued Seeks Ska eu beeane oti wae 16 Chapter 2 Setting up Digital Networking sss e e x x x cee eee eee eee eee 17 Setting the Digital Networking properties 2 0 00 c eee eee 17 Configuring your system network properties 00 00 cece eee 18 Configuring your system if you do not use DNS 0000 eee 18 Chapter 3 Setting up AMIS coc 5 6 5 56 65 56 65 8 6 dedik ni AnA RR beeeneagecnnce 23 SENTOUR AMIO PET ek dais oo Beda ee ee ee enw dy ee 23 AMIS networking properties 00 cee eee 23 About al BENA eua pede oobi pee ES Pw LR ER weed FERRET CRESS 26 Call Blocking paripda sa ar KE dieses oko pe REG he eRe d KEEA BREE RSL RG ROX 26 Setting up Call Blocking times 0 0000 0 eee es 27 BOW EB TEGSISUOU op tia odd ce eens ia weber d ees wae e
49. hen a failure to connect occurs Site based Addressing The ability to send a message to a remote site by specifying the destination site s prefix and the mailbox number of the person you want to send the message to Special Mailboxes The two mailboxes used by the System Administrator and designated CallPilot operator the System Administrator Mailbox and the General Delivery Mailbox Subscriber A mailbox owner System Administrator The person responsible for configuring updating and maintaining the Avaya CallPilot system System Administrator Mailbox The mailbox used by the System Administrator for sending Broadcast Messages This is the System Administrator s personal mailbox Voice prompts The prerecorded voice messages that are played when accessing the different Avaya CallPilot features and options VPIM Voice Profile for Internet Mail VPIM is based on existing Internet Mail specifications It wraps encoded voice messages in MIME message parts and uses SMTP to transport them over TCP IP networks The VPIM profile requires that these multi part messages be formatted and used according to a specific set of Internet conventions and rules and its predictability enables voice mail servers to automatically and correctly handle messages and their constituent parts NN40090 301 69 Index A AMIS error messages 57 AMIS networking properties Area code 23 Country code 23 International access code
50. ides a list of additional documents referred to in this guide CallPilot Manager Set Up and Operation Guide NN40090 300 CallPilot Reference Guide NN40090 100 CallPilot Message Networking User Guide NN40090 101 CallPilot Quick Reference Card CP Interface NN40090 102 CallPilot Quick Reference Card NVM Interface NN40090 103 CallPilot Quick Reference Card Remote Users CP Interface NN40090 104 CallPilot Quick Reference Card Remote Users NVM Interface NN40090 105 CallPilot Message Networking Set Up and Operation Guide 16 Chapter 1 Getting started Customer Service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to http www avaya com support or go to one of the pages listed in the following sections Navigation e Getting technical documentation on page 16 e Getting product training on page 16 e Getting help from a distributor or reseller on page 16 e Getting technical support from the Avaya Web site on page 16 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to http www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at http www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane
51. ie casa cs 7 Getting Starlet x a s5 56 55 6610 6 8 R HEL ER L NSAR RR RRR HER RRR LLLE 9 Setting up Digital Networking ss x e e x x x cess K Kee 17 To set the Digital Networking properligs ies ocu notan nen etnia Itala sia eodd ao cea d sn ik 18 To configure Avaya BCM to use IP addresses ese 20 To check that Avaya BCM is not configured to use DNS sees eee eee eee 21 To check that a Host Name is entered on the Avaya BCM 21 To change your local CallPilot Host name or IP address sese eee eee 21 Setting up AMIS cs cect 09T 65 YR EH R KER RR TAR RLRE URRH Ae 23 To set up AMIS networking properties oreet neret ha epa Rima rank rnc tost Rcx began 24 Te Set up AMIS Call Blocking UMES prissioni aaea 27 To set the Dialing Translation properties iier eren rr ren rta xa Fn c rn 30 To build a Dialing Translation Table iere patior Pina Ine Ple h sint eb a Eta beta inu bbb don iii 31 To review Dialing Translation Table entries erm nen irren 31 To change an entry in the Dialing Translation Table eee eee eee eee eee 32 To delete an entry in the Dialing Translation Table eeeeeeeeeeeee 33 To send a test network message using the AMIS Loopback mailbox Norstar Voice Mail seene 36 To send a test network message using the AMIS Loopback mailbox Avaya CallPilot36 Creating networksites c r e5 5 8 SU R EY 0 EET 6 5 R Y R KR eee eee 39 To set the general networking properties sss see
52. if you select Line or Pool as the Outdial route s click Submit Note You must create a site before you can record a site name for it To record a site name follow the procedure for Recording a site name on page 43 You can record the parameters of the sites you create in Network AMIS mailbox table on page 63 e AMIS site table on page 60 CallPilot Message Networking Set Up and Operation Guide 42 Chapter 4 Creating network sites Changing the properties of a network site You can change properties of a site except for the Site Prefix To change the Site Prefix you must delete the site and create a new site with a new Site Prefix and properties To change the properties of a network site 1 2 Start Avaya CallPilot Manager Click the Networking heading The Site List page appears Select the site you want to change and click Change The Network Site Properties page appears for the site you select Change the site properties and click Submit NN40090 301 Chapter 4 Creating network sites 43 Recording a site name The recorded site name is a voice recording of the Site Name This name plays to local users when they address a message or review message envelope information If you do not record the site name the voice prompt says Unknown site Note You must create a site before you can record a site name for the site For best results use a telephone that is attached to the sa
53. igits that dial the telephone number from the voice mail system For example you might need to dial 9 the area code and then the telephone number Click Record The telephone rings Pick up the handset Do not use Handsfree After the tone record the Network Site mailbox name After you finish recording click Stop To listen to the recording click Play or to save the recording click Save Click Close and replace your telephone handset On the Network Site Mailbox page click Submit Creating a Network AMIS mailbox Use the Network AMIS mailbox table on page 63 to record the details of the Network AMIS mailboxes you create To create a Network AMIS mailbox Start Avaya CallPilot Manager Click the Mailbox Administration heading Click the Add Mailbox link The Add Mailbox page appears In the Mailbox box type a valid mailbox number Use a mailbox number that does not conflict with existing or potential extensions Use the same first digit for all Network AMIS mailboxes so they are easy to identify From the Mailbox Type list box select Network AMIS Click Submit The Network AMIS Mailbox page appears In the Last Name and First Name boxes type the name of the mailbox The mailbox name can be the name of the mailbox at the destination site or another name The mailbox name can be 16 characters long Do not create a name that starts with 1 for example 1Calgary NN40090 301 Chapter 5 Network Deliv
54. ion disconnects after several minutes of inactivity or if you log off Avaya CallPilot Manager CallPilot Message Networking Set Up and Operation Guide 44 Chapter 4 Creating network sites Deleting a site You cannot delete a site if it is in use or if Network Delivery Mailboxes use the Site Prefix You must delete the Network Delivery Mailboxes that use the Site Prefix before you delete the site To delete a site 1 Start Avaya CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Click the Delete link for the site you want to delete A message appears asking you to confirm the deletion 4 Click OK The Site List page appears with the site deleted NN40090 301 Chapter 4 Creating network sites 45 Disabling Network Messaging Part of administering Network Messaging is ensuring that the network operates smoothly There can be times when it is necessary to limit network message capabilities Message Networking lets you specify whether your site can receive send or reply to network messages Sometimes it is necessary to disable Network Messaging You can disable Network Messaging system wide by e disabling Network Receive e disabling Network Delivery e disabling Network Reply You can disable Network Messaging for an individual mailbox by changing its class of service You can also disable Network Messaging for a set of mailboxes that belong to the same class of service by updating th
55. livery Mailbox number CallPilot sends the message to the specified network address and mailbox For example you can set up mailbox 5656 as a Network Delivery Mailbox You add the Network Delivery Mailbox to your Avaya CallPilot system and specify the site prefix and destination mailbox 450 at the destination site Each time a CallPilot subscriber accesses mailbox 5656 at your site CallPilot knows it is a message intended for mailbox 450 at another location and automatically delivers it Network Delivery Mailboxes can also appear in the Company Directory although only a subscriber can select a Network Delivery Mailbox Callers who are not subscribers on your Avaya CallPilot system cannot access Network Delivery Mailboxes Direct Addressing With Direct Addressing subscribers can send a voice message to a mailbox at a different location on a network To use Direct Addressing you must know the destination site s phone number and the mailbox number of the person you want to send a message to Direct Addressing is available for AMIS only Assigning Message Networking to subscribers You assign Message Networking to subscribers through the mailbox Class of Service Any subscriber with an initialized mailbox and the appropriate Class of Service can use Message Networking For information on Class of Service values see the CallPilot Manager Set Up and Operation Guide NN40090 301 Chapter 1 Getting started 13 Audience This is guid
56. matically returns the message to the mailbox used at the originating site If you use the System Administrators Mailbox the test message you record is left as a message in your System Administrator Mailbox If you receive the message it indicates Network Messaging is operating properly If you do not receive the message or if a protocol error occurs see Troubleshooting Non Delivery Notification messages on page 53 Use the procedure that corresponds to your mailbox interface For information on determining which mailbox interface you use see the CallPilot Reference Guide CallPilot Message Networking Set Up and Operation Guide 36 Chapter 3 Setting up AMIS To send a test network message using the AMIS Loopback mailbox Norstar Voice Mail B neu PLAY REC B sawed HD IH Record message RETRY PAUSE DE Accert rec 7 RETRY PLAY DE ibo DIR QUIT Address Tare HET AMIS J Dest Ph RETRY Ok phone gt ADD DE Dest mb RETRY UK AHIS maa OPTS cc OTHR Hetwuork msg UTEM SEHD 1 8 9 Press amp 9 68 J Follow the voice prompts or the display button options to open your mailbox Press REC or B After the tone record a message Press UK or to end the recording Press BE or to accept the recording Press amp amp Press HIS Enter the system phone number of the destination site and press OE or
57. me switch as your voice mail system Avoid using wireless telephones TO record a site name 1 Start Avaya CallPilot Manager 2 Click the Networking heading The Site List page appears 3 Select the site you want to record a name for and click Change The Network Site Properties page appears for the site you select 4 Click Voice The page you can record from appears B Inthe Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dials the telephone number from the voice mail system For example you might need to dial 9 the area code and then the telephone number 6 Click Dial The telephone rings Pick up the handset Do not use Handsfree Click Record After the tone record the site name After you finish recording click Stop To listen to the recording click Play Or to save the recording click Save Your recording will not be saved if you hang up the telephone before you click Save 10 Click Close and replace your telephone handset The next time you play or record the phone number shown in the Connect to box is dialed You do not need to hang up each time The connection remains for several minutes even if you close the window You can access another greeting or prompt without having to re answer your telephone The connect
58. n installed The Fax option is not available for Avaya CallPilot 100 150 The system does not attempt to resend the message Solution e Contact the destination site and verify that it has the Fax option installed and enabled e Contact your Network Administrator The network is experiencing problems This error can occur if e your site is busy sending other network messages and cannot send your message e a system error has occurred The system attempts to resend the message e f you receive the same Non Delivery Notification voice prompt contact your Network Administrator The destination site mailbox is full This error can occur if the destination site s mailbox is full The system does not attempt to resend the message Solution e Contact your Network Administrator CallPilot Message Networking Set Up and Operation Guide 56 Chapter 6 Troubleshooting Non Delivery Notification messages The destination site mailbox does not exist This error can occur if e the destination mailbox is deleted the System Administrator entered the wrong mailbox number while creating the Network Delivery Mailbox the Network Delivery Mailbox was deleted before the message was sent e the mailbox number entered for site based addressing is incorrect The system does not attempt to resend the message Solution e Verify the destination site mailbox number e Contact your Network Administrator The destination site did not
59. nd messages to other sites within a network Network Delivery Mailboxes Mailboxes you add that allow access to an assigned mailbox at a destination site within a network Network Delivery Mailboxes can be set up with either a Direct Address or a Site Based Address Network Dialing Parameters The values that determine how many times the system attempts to contact a destination site within a network The dialing parameters also include a retry interval Network Messaging The ability to send receive and reply to messages sent between remote locations within a network Network Receive feature The feature that lets a site receive messages from other locations within a network Network Reply feature The feature that lets a site reply to messages sent from other locations within a network Outdial route The parameter that specifies how an outdial call is routed The outdial route can be a line pool number or route code Password A four to eight digit number that is entered on the dialpad A password is used to open mailboxes or perform configuration tasks Personal mailboxes Mailboxes that are assigned to subscribers as a place to store messages Resetting CallPilot Returning the CallPilot voice module to its original default settings CallPilot Message Networking Set Up and Operation Guide 68 Glossary Retry interval The amount of time the system waits before making another attempt to contact a destination site w
60. nes no digits need to be prefixed CallPilot Message Networking Set Up and Operation Guide 30 Chapter 3 Setting up AMIS Setting the Dialing Translation properties After you set up the AMIS properties configure the Dialing Translation Properties and Dialing Translation Table if your network requires Dialing Translation for the reply feature The Dialing Translation Properties and Dialing Translation Table are not necessary for AMIS to function They are only used for the reply feature To set the Dialing Translation properties 1 Start Avaya CallPilot Manager 2 Click the Configuration heading 3 Click the Dialing Translation Properties link The Dialing Translation Properties page appears 4 Set the Dialing Translation properties Long Distance Access Code This prefix is removed from any numbers that do not require it to make the call This simplifies creating the Dialing Translation Table For North America set the long distance access code to 1 The default for this property is none The length of this property is a maximum of two digits Area Code The system prefixes an area code to a phone number if the caller who entered the number did not enter an area code If the addressing information attached to a message is missing an area code the area code is prefixed to the number The system considers the area code missing if the number has fewer than 10 digits The default for this property is none The maximum
61. ny single digit hour or minute must be preceded by a zero For example type 8 00 as 08 00 7 You can select the Same As Previous Day check box if you want to use the previous day s settings for the call blocking period 8 Click Submit Note If there is an overlap in the call blocking periods established for the same day AMIS determines the time band from the earliest and latest times of the overlapping time bands and treats the times as one call blocking period About Dialing Translation There are situations when CallPilot generates an outbound call for example a mailbox owner replies to a Calling Line Identification CLID message In this situation CallPilot generates a phone number to be dialed by the central office CO Another example is when Network Reply or the Loopback mailbox is used In these cases the phone number that is replied to is taken from information transmitted with the original message In both situations several changes must occur before the number is dialed through the local telephone network You must set up the Dialing Translation properties and create the Dialing Translation Table to determine these changes if your network requires dialing translations for the reply feature Dialing Translation properties and the Dialing Translation Table are not necessary for AMIS to function CallPilot Message Networking Set Up and Operation Guide 28 Chapter 3 Setting up AMIS How the Dialing Translation Ta
62. o know the FQDN of the M1 site and its site prefix in the network If you do not add the M1 site to the BCM the remote M1 site will receive a Service Not Available SMTP reply 421 nondelivery notification when attempting to send a broadcast message to the BCM Also the BCM can only receive G726 voice encoded messages from M1 CallPilot To set up M1 CallPilot to send network and site specific broadcast messages e Ensure you have MI Callpilot version 2 0 or above Versions prior to 2 0 do not support network wide and site specific broadcast to BCMs For additional information see the CallPilot Network Planning Guide 555 7101 102 About AMIS Audio Messaging Interchange Specification AMIS provides voice messaging to mailboxes at different sites on a communication network A network is a collection of offices locations or sites connected by telecommunication links Each site on the network must have AMIS to send receive and reply to network messages Direct AMIS addressing lets local subscribers send a voice message to any subscriber inside or outside the company who has an AMIS voice mail address Network voice messaging occurs between mailboxes at different sites For example a message recorded at an office in Cleveland Ohio can be transferred directly to the appropriate mailbox at an office in Toronto Ontario AMIS networking uses ordinary telephone lines to exchange voice messages An AMIS address consists of a telephone number and
63. our city state or province The area code can have up to six digits In the Telephone Number box type the system phone number of your site This number can have up to 16 digits From the Outdial list box select an Outdial route select Line to select a specific outgoing line and type the line number in the Line Pool box or select Pool for CallPilot to select a line within a line pool and type the pool number in the Line Pool box Or select Route to outdial using routing codes For more information about routing codes see the Avaya Business Communications Manager Networking Configuration Guide if you use Avaya BCM Select the Enable Loopback check box if you want to enable the Loopback mailbox Select the Include System Name check box to include the system name in outgoing messages Select the Include Sender Name check box to include the sender name in outgoing messages Click Voice to record a system name The System Spoken Name appears In the Connect to box type the extension number or telephone number you are using to record the greeting or prompt For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voice mail system For example you might need to dial 9 the area code and then the telephone number NN40090 301 Chapter 3 Setting up AMIS 25 14 15 16 17 18 19 Click Dial
64. rk Receive Lets your site receive messages from other sites on the network The default setting is enabled Enable Network Delivery Lets your site send messages to other sites on the network The default setting is enabled Enable Network Reply Lets your site reply to messages sent from other sites on the network The default setting is enabled Enable Network Broadcast Lets you send Broadcast Messages to Network Delivery Mailboxes at your site The default setting is disabled Enable Network Group List Lets you add Network Mailboxes to a Group List The default setting is disabled When you send a message to a Group List all of the network delivery mailboxes on the Group List receive it CallPilot Message Networking Set Up and Operation Guide 40 Chapter 4 Creating network sites Number of Network Retries 1 9 default 3 Sets the maximum number of times the system attempts to send a network message before abandoning it and sending a Non Delivery Notification Network Delay 1 60 minutes default 10 Sets the period between delivery attempts of the same network message 4 Click Submit Creating a network site Before local subscribers can send messages to another site using Site Based Addressing you must add the site to your network To add a site to your network you must know these parameters Site name The Site Name is a text name for the site that can be
65. s such as periods dashes or underscores that are part of the name Local prefix Before your site can receive messages from other sites you must enter a local prefix for your site The local prefix is the sequence of digits that must be prefixed to local mailbox numbers to make them unique across your network The prefix is usually the same as your site prefix in the network numbering plan The local prefix is a number from one to nine digits This prefix can be the same as your site s area code and three digit exchange prefix For example if customers dial 403 246 xxxx to reach your site 403246 can be your local prefix You must give your local prefix number to the Network Administrator and System Administrator at each digital site If you change it give them your new prefix They can update your local prefix in their Site Tables FQDN The FQDN is the domain name used for referring to your site and is added to all outgoing messages For example avaya com is a domain name CallPilot Message Networking Set Up and Operation Guide 18 Chapter 2 Setting up Digital Networking To set the Digital Networking properties Start Avaya CallPilot Manager Click the Networking heading Click the Digital Networking Properties link The Digital Networking Properties page appears In the Local Prefix box type the local prefix In the SMTP Proxy Name box type the SMTP Proxy Name The IP Address and Domain Name are read only If you u
66. se a DNS your system displays the domain name and IP address If you do not use a DNS the IP address is displayed 7 Click Submit Configuring your system network properties Configuring your system network properties involves setting up message networking according to whether you use a DNS server host names or IP addresses Note It is recommend that you use a DNS server If you use an Avaya Business gt Communications Manager Avaya BCM system and all of the digital sites in your network use DNS go to Creating a network site on page 40 When you send a digital networking message the internet uses the Domain Name System DNS to translate domain names into IP addresses Domain names such as www example com are alphabetic so they are easy for subscribers to remember However the internet is based on IP addresses which are numbers such as 198 105 232 4 Every time you use a domain name a DNS server translates the name into the corresponding IP address For example the domain name www example com can translate to 198 105 232 4 If you do not use domain names the internet uses IP addresses If you use IP addresses your system does your name mapping for you Some businesses do not use DNS servers for example if they have a private network Configuring your system if you do not use DNS Digital networking requires consistent name mapping throughout the network of digital sites The best way to provide name mapping is by
67. t Manager your telephone does not ring If you use AMIS networking make sure that you have more than one outcalling channel set in Avaya CallPilot Manager For how to set outcalling channels see the CallPilot Manager Set Up and Operation Guide If you have one channel set for outcalling it is possible that while AMIS calls are in progress Off Premise Message Notification does not occur and you cannot use CallPilot Manager for recording greetings prompts or names NN40090 301 59 Chapter 7 Message Networking programming record Note You can photocopy these pages General Networking Properties IP address or Host name Enabled Disabled Network Receive Enabled Disabled Network Delivery Enabled Disabled Network Reply Enabled Disabled Network Broadcast Enabled Disabled Network Group List Enabled Disabled Number of Network Retries 1 9 Network Delay 1 60 minutes Digital Networking site table Use this table to record the properties for the Digital Networking sites you create Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Site name Site prefix Host name FQDN Mailbox prefix Site name recorded Site name Site prefix Host name FQDN CallPilot Message Networking Set Up and Operation Guide 60 Chapter 7 Message Networking programming record Mailbox prefix Site name record
68. tered on the Avaya BCM Start Business Element Manager On the Configuration tab choose the System folder The system tasks appear Choose the Identification task The System Identification tab appears Enter a system name in the System Name box if one is not entered A system name can be any name for example myCompany To change your local CallPilot Host name or IP address 1 Make the change to the host name or IP address first Create a hosts file making sure that the new host name is the first entry in the hosts file FTP the hosts file to your Avaya CallPilot s 7 0 ST directory You must FTP the file using the ASCII format NOT binary If you use binary the hosts file will not work The FTP login and password for CallPilot are as follows FTP user ID tas FTP password apo A IV Reboot Avaya CallPilot for the new settings to take effect CallPilot Message Networking Set Up and Operation Guide 22 Chapter 2 Setting up Digital Networking NN40090 301 23 Chapter 3 Setting up AMIS Setting up AMIS AMIS provides your site with network voice messaging features This chapter describes how to set up and test AMIS on your Avaya Business Communications Manager Note Make sure that your Company Greetings are 15 seconds or longer For information about recording Company Greetings see the CallPilot Manager Set Up and Operation Guide AMIS Networking properties are not available if you have an Avaya
69. the rules required to make the call Examples of Dialing Translation Tables The following tables are examples of Dialing Translation Tables and how they work Every Dialing Translation Table entry consists of an Input value column and an Output value column The values in the Input column represent the leading digits of the Network extensions which if matched are replaced by the corresponding value in the Output column The after a value signifies any digits in the telephone number that remain to be dialed Avaya CallPilot automatically adds the after every Input and Output value A telephone number either matches or does not match a specific Input value A Dialing Translation Table from a site in metropolitan Toronto INPUT OUTPUT 011 011 905206 905206 90527 90527 etc etc 135 more 135 more entries entries 905 1905 1 Explanation The Table does not attempt to translate international telephone numbers These telephone exchanges can be dialed as local no long distance charges 10 digit calls from the 416 area All other 905 numbers not listed in the Input column above are long distance numbers and must be dialed as 11 digit long distance numbers Any numbers that start with digits other than 011 416 and 905 are long distance and have 1 added as a prefix NN40090 301 Chapter 3 Settingup AMIS 29 A Dialing Translation Table from a site in Mountainview California I
70. the system Call Blocking prevents calls being made during a specific time period consider whether the test message is delayed by the period of the Retry interval The Retry interval is a Class of Service feature For more information about Class of Service see the CallPilot Manager Set Up and Operation Guide consider whether the test message is subject to line availability at your site or at the receiving site CallPilot Message Networking Set Up and Operation Guide 38 Chapter 3 Setting up AMIS NN40090 301 39 Chapter 4 Creating network sites The procedures in this chapter are for Digital and AMIS networking If you use digital networking you must have configured name mapping by DNS or hosts files on your system before you can add network sites See Setting the Digital Networking properties on page 17 for more information You can test your system s name mapping with ping and nslookup commands Setting the general networking properties The general networking properties control how your site interacts with other networking sites When you install Message Networking all of the properties are enabled except for Network Broadcast Messaging and Network Group List Messaging To set the general networking properties 1 Start Avaya CallPilot Manager Click the Networking heading Click General Properties link The General Networking Properties page appears General Networking properties Enable Netwo
71. to be upgraded A data transmission error was detected while attempting to deliver the message A delay between DTMF tones causes this error The destination site receives the transmit tone and perhaps some other digits but the pause between the tones is too long Solution e Resend the message e Contact your customer service representative if this happens repeatedly Timeout occurred while attempting to deliver the message This error occurs if e the destination site is not enabled to answer the lines Make sure the destination site is set up to answer the lines e the destination site does not receive the first digit in the transmission sequence A timeout error occurs if the destination site does not receive a transmission signal within 10 seconds e the remote site s line is not answered by the Auto Attendant and the number of network retries is exceeded e there is a long pause in the dialed number which can be caused by multiple timed pauses and the number of network retries is exceeded the remote site s line is busy and the number of network retries is exceeded Solution e Resend the message e Contact your customer service representative if this happens repeatedly The DTMF setting on you system needs to be adjusted A Network Delivery Mailbox could not receive your Broadcast Message This message plays if your site has disabled the Message Delivery Feature or if the receiving site has the Network Receive Featur
72. tworking Set Up and Operation Guide 70 Index Mailbox maximum number 47 Message Networking Network Deliver 45 restricting messages 45 N Network Access 29 Network Broadcast 39 Network Delay 40 Network Deliver disabling 45 Network Delivery 39 Network Delivery Mailbox 12 adding 49 changing parameters 52 creating 49 deleting 52 maximum number of mailboxes 47 overview 47 parameter summary 49 precautions 48 Network Group List 39 46 Network Mailbox name 62 Network Mailbox number 62 Network Messaging disabling 45 Network Receive 39 disabling 45 Network Reply 39 disabling 45 Network Send 45 Network Site changing 42 deleting 44 Network site parameters Host name IP address 40 Outdial route 40 Phone number 40 Site name 40 Site prefix 40 Non Delivery Notification messages 53 Number of Network Retries 40 O Outdial route 23 40 P Phone number 40 Prerequisites 9 Prompt recording 43 Properties General Networking 39 R Receiving messages 45 Remote Group List precautions 48 Remote Mailbox number 62 Reply restrictions 45 S Sender name 24 Sending network messages 11 Setting General Networking properties 39 Setting the Dialing Translation Parameters 30 Setting up AMIS 23 Setting up outdialing channel configuration 27 Site changing 42 deleting 44 Site name 40 Site prefix 40 Site Based Addressing 12 System name 24 System prerequisites 9 T Telephone number 23 Telephone number Transl
73. u use a Loopback Mailbox to test if two sites are communicating When a Loopback mailbox receives a message it sends it back to the originating mailbox Before you can test network message capability you must enable the Loopback Mailbox The Loopback mailbox is not enabled by default Enable the Loopback mailbox while you set up and test your network Disable the Loopback mailbox after you know that it is working CallPilot Message Networking Set Up and Operation Guide 24 Chapter 3 Setting up AMIS System name You can record a system name When you include the system name the recorded system name is added to all messages sent from your site The system name plays as part of the recorded message Sender name The sender s recorded name can be attached to each message sent from your site The sender s name plays as part of the recorded message The default setting is disabled To set up AMIS networking properties 11 12 13 Start Avaya CallPilot Manager Click the Networking heading Click the AMIS Networking Properties link The AMIS Networking Properties page appears In the Int Access Code box type the International Access code The code can have up to four digits The International Access code for North America is 011 In the Country Code box type the Country code The code can have up to four digits The Country code for North America is 1 In the Area Code box type the area code for y
74. whose target is the mailbox you sent the message from e Make sure that you do not have any Group Lists that send messages to each other through a Network Delivery Mailbox For example a Group List that contains a Network Delivery Mailbox that forwards the message to another Group List This Group List also contains a Network Delivery Mailbox and this Network Delivery Mailbox forwards the message back to the original Group List If you set up a Group List where either situation happens a loop occurs where a single message can generate many copies of the message NN40090 301 Chapter 5 Network Delivery Mailboxes 49 Creating a Network Site mailbox Use the Network Site Mailbox table on page 62 to record the details of the Network Site mailboxes you create You can create a Network Site mailbox for an AMIS or VPIM network site To create a Network Site mailbox 1 10 11 12 13 Start Avaya CallPilot Manager Click the Mailbox Administration heading Click the Add Mailbox link The Add Mailbox page appears In the Mailbox box type a valid mailbox number Use a mailbox number that does not conflict with existing or potential extensions Use the same first digit for all Network Site mailboxes so they are easy to identify From the Mailbox Type list box select Network Site Click Submit The Network Site Mailbox page appears In the Last Name and First Name boxes type the name of the mailbox The mailbox

Avaya Business Communications Manager - CallPilot Message Networking User's Manual

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