Avaya Business Communications Manager 6.0 Upgrade Guide
Contents
1. Keycodes System ID BBCVHFZZGMHP Sequence 0 Key type 2 Manufacturing SW version Feature licenses Status Name Data Expiry Date IDLE 0 IDLE 0 IDLE Fax Messaging 0 IDLE Fax Overflow 0 IDLE Fax on Demand 0 IDLE Fax Suite 0 IDLE YPIMJAMIS 0 IDLE Q SIG 0 IDLE MCDN 0 IDLE DPNSS 0 Applied D The new license data has been applied please wait a minute for activation Avaya Business Communications Manager 6 0 Upgrade Guide 20 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 5 Click OK There is no need to wait after applying the keycode you can proceed directly to the software upgrade Performing the upgrade You can perform the upgrade using the BCM 6 0 version of Business Element Manager If your upgrade files are on DVD you can perform the upgrade directly from the DVD AN Warning Do not reboot power cycle or other otherwise interrupt the BCM after reaching the Apply phase of the upgrade The BCM system is vulnerable during the upgrade process and interruption can cause catastrophic failure A Warning If you are upgrading a BCM450 system with a USB storage device ensure that it is the only USB storage device connected to the BCM450 system USB storage devices used for software upgrades should only be connected to the bottom USB port on the BCM450 system The BCM450 system only uses the first partition on the USB storage device Any additional partitions on the2. Updates in Progress Name Version Description Size Reboot Req d Location Ste 47 135 152 105 47 135 152 220 i 47 135 163 173 Software Update Histd 47 135 163 179 Software Inventory Find Software Updates Select the update you want to apply Software Update Name M450 R5 1180 65 MB Invalid _ Show Details Apply NN40170 401 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG506 0 23 Figure 5 BCM450 Find Software Updates screen BCM450 5 0 software upgrade selected BCM Element Manager 47 135 152 76 File Edit View Session Tools Help Aet g cut Ry copy Mh pasts web Page of validate Device Y disconnect AY Refresh A Element Navigation Panel Task Navigation Panel le nuak amane mooo Ef Software Updates 4Y Network Elements Configuration Administration a oo 10 10 11 1 y 47 129 110 69 4 Sali Updates in Progress Scheduled Updates E em Metri S 47 134 206 28 i SN h BR Updates in Progress 47 134 206 61 Telephony Metrics 47 135 151 199 Utilities Name Version Description Size Reboot Req d Location Ste A d 47 135 152 71 F Backup and Restore gezez oss i gona B Software Management i 47 135 152 220 Software Updates F 47 135 163 173 Software Update Histd iy 47 135 163 179 Software Inventory Find Software Updates Select the update you want to apply Softw
3. Chapter 2 Pre upgrade procedure 13 Generate and apply the Unified Messaging keycode If you are upgrading a BCM400 system to a BCM450 system ensure that the BCM400 system Unified Messaging keycodes are generated and applied if you want to migrate your voicemail message configuration This should be done before generating the upgrade keycode Obtain a valid keycode for the upgrade Before you begin the upgrade you must have a valid keycode for your system Use the Avaya keycode retrieval system KRS to view the existing features for your system and generate a BCM 6 0 or SRG 6 0 keycode file for your BCM or SRG with the required features The generated keycode file must include the upgrade feature Warning Do not attempt to add any features to your BCM system after you have downloaded the BCM 6 0 upgrade keycode until you have performed the upgrade Any keycodes generated by KRS after the BCM 6 0 Upgrade keycode are intended for a BCM 6 0 system If you are upgrading an SRG system the keycode must include the SRG feature in addition to the upgrade feature Place this keycode file on the management computer that you are using to perform the upgrade For more information about keycodes see the Keycode Installation Guide Verify management computer requirements Ensure that your management computer meets the following hardware and network requirements operating system for Business Element Manager Windows XP Professional SP
4. AVAYA Avaya Business Communications Manager 6 0 Upgrade Guide Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number NN40170 401 Document Version 02 03 Date October 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the produc
5. Perform the upgrade process through Business Element Manager For more information about Business Element Manager see the Administration Guide or the online Help within Business Element Manager If you encounter problems during the upgrade see Troubleshooting on page 31 If the upgrade does not complete successfully contact technical support for assistance in identifying the cause of the failure To perform the BCM 6 0 or SRG50 6 0 upgrade A Q N Complete the pre upgrade tasks see Pre upgrade tasks on page 12 Verify that the time zone is set to a valid entry see Verifying the time zone on page 17 Apply the keycode for BCM 6 0 or SRG50 6 0 see Applying the keycode file on page 18 Perform the upgrade see Performing the third step of the upgrade on page 18 NN40170 401 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 17 Scheduling the upgrade Using Business Element Manager you can schedule the steps of the upgrade to begin at a later time Administration gt Software Management gt Software Updates gt Scheduled Updates tab To schedule the steps of the upgrade you must follow the same tasks described in Pre upgrade tasks page 12 For more information about scheduling upgrades see Avaya Business Communications Manager 5 0 Administration and Security or the online Help within Business Element Manager Verifying the time zone Before you attempt the upgrade
6. After a successful data extraction in the main DMM window click File gt Create Excel Report Data Migration Manager Edit Goto Help Open Save file Create Excel Report Ct F a g Object Network Overview Extract Network In the Create Excel report dialog browse to the location where you want to save the file In the Select a file dialog type a name for the Excel report and click Save In the Create Excel report dialog click Start The extracted source data saves as an Excel file to the location you specified Preparing your configuration data for migration This operation must be executed prior to export of the data to a target This operation gathers information about your target system and adjusts the export data to be received by the new BCM450 Avaya Business Communications Manager 6 0 Upgrade Guide 30 Chapter 4 Upgrading the BCM200 400 hardware To prepare your data for migration 1 O a Ff W DN Start the DMM and click Prepare Data for Device under Operations The Operations Prepare Data for Device pane appears Select BCM450 from the Target Device Type field Enter the number of Digital Sets Enter the number of Analog Sets Enter the number of Trunks Click OK Preparing to apply data to a target system You can apply data to a target system immediately after you extract data from the source system or after you have loaded a saved data set into DMM Before you ca
7. IO card 14 Reconnect the cables to the CIF card For more information about connecting cables to the CIF card see Avaya Business Communications Manager 450 Maintenance 15 Detach the HDD cables from the top of the chassis and cable tie them to the power cables going to the backplane 16 Replace the HDD door NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 35 17 18 19 20 21 22 23 24 25 Install the new BCM450 BFT with the new HDD pre loaded with BCM 5 0 Replace the top cover Remove the Media Bay Modules and reset the DIP switches to the default settings Replace the MBMs Reconnect power and turn on the BCM Connect to the BCM using Business Element Manager and apply any suggested patches Obtain and apply the new Keycode file Using DMM export your configuration data to the BCM450 Verify that you configuration was exported correctly and test telephony connectivity by ensuring that the DNs on the old system are the same sets on the new system Avaya Business Communications Manager 6 0 Upgrade Guide 36 Chapter 4 Upgrading the BCM200 400 hardware NN40170 401 37 Chapter 5 Post upgrade activities The following section contains activities that you must perform after the upgrade is complete You may not need to perform all of these activities Not all systems use all the functions listed You must manually configure the items that were not preserved during the upgrade to BCM 5 0
8. Post upgrade on page 8 Post upgrade After a successful upgrade go to Chapter 5 Post upgrade activities on page 37 This chapter describes e verification of upgraded data on your system e manual entry of any parameters that are not automatically upgraded NN40170 401 Chapter 1 Getting started 9 e reinstallation of all client applications supported by BCM 6 0 on all desktop systems e upgrading the Factory Image to 6 0 Some or all of these activities might not apply to your system but review them and perform the relevant activities Avaya Business Communications Manager 6 0 Upgrade Guide 10 Chapter 1 Getting started NN40170 401 11 Chapter 2 Pre upgrade procedure Before you attempt the upgrade review the following pre upgrade activities to determine if your system is compliant and perform the indicated tasks to prepare your system for the upgrade If you are unable to correct an issue contact technical support within your organization for help about resolving the issue Important information to note before you attempt this upgrade Review the following information that is critical to the success of the upgrade process Ensure you have Java Version 6 Update 16 or later installed on your PC This is required to access Application Launcher which is then used to install the compatible version of Business Element Manager BCM system backup required You must have a complete and cur
9. contract for your Avaya product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller for assistance Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www avaya com support Avaya Business Communications Manager 6 0 Upgrade Guide 6 Customer service NN40170 401 Chapter 1 Getting started Use this document to upgrade from e Business Communications Manager 50 BCM50 2 0 BCM50 3 0 or BCMS0 5 0 software to BCM5S0 6 0 software e Survivable Remote Gateway 50 SRGSO 2 0 SRG50 3 0 or SRG50 5 0 SRG50 6 0 software e Business Communications Manager 450 BCM450 1 0 or BCM 450 5 0 software to BCM450 6 0 software e Business Communications Manager 200 400 4 0 hardware and software to BCM200 400 6 0 hardware and software Survivable Remote Gateway SRG An SRG50 system uses the same hardware and is based on the same software as a BCM50 system When you apply the SRG keycode only the SRG functionality is activated Therefore you use the same upgrade process to upgrade BCM50 and SRGSO systems Applicable systems The upgrade applies to systems running e BCMS5S0 2 0 e BCMS5S0 3 0 e BCMS50 5 0 e SRG50 2 0 e SRG50 3 0 e SRG50 5 0 e BCM450 1 0 e BCM450 5 0 e BCM200 400 4 0 What is new in BCM 6 0 For a list of
10. device are not recognized by the system To perform the upgrade 1 Using Business Element Manager connect to the BCM450 BCM50 or SRG50 system you want to upgrade 2 Select Administration gt Software Management gt Software Updates gt Updates in Progress 3 Click Get New Updates The Get New Updates dialog box appears From the Retrieve from list select the location of the upgrade files Enter the required information in the dialog box USB Storage Device not recommended for BCM50 or SRG50 systems In the USB Storage Device dialog box browse to the directory of the upgrade files Click OK The Find Software Updates window appears with a list of updates My Computer In the My Computer dialog box browse to the directory of the upgrade files If you are installing from a DVD browse to the DVD ROM drive Click OK The Find Software Updates window appears with a list of updates NN40170 401 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 21 Network Folder a In the Network folder dialog box enter the required information about the location of the upgrade files Enter the following information Network folder enter the IP address or host name of the network folder and the resource name For example enter lt hostname gt lt resource gt e Directory enter the network folder resource name e User name enter the user name associated with the shared folder e Password enter
11. information see BCM200 400 Installation and Maintenance Guide a A O N 7 Remove the Hard Disk Drive Cage from the AFT 8 Remove HDD cable from IO card and remove from Chassis 9 Disconnect the DS256 cables from the backplane 10 Disconnect all cables from the IO card 11 Remove the top left closest to the BFT slot screw from the IO card Loosen the bottom left screw C Fe Mi i O ae DDT a essa L Ulessss m ah 1m J _ anc Wo n A wal m gt aA NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 33 12 Place the new CIF card on top of the old IO card and slide it under the power supply Ensure the groove on the bottom of the CIF is aligned with the loosened screw 13 Replace the screw by passing it through both the CIF card and the old IO card 14 Tighten the loosened screw on top of the groove on the CIF card 15 Reconnect the cables to the CIF card For more information about connecting cables to the CIF card see Avaya Business Communications Manager 450 Maintenance 16 Detach the HDD cables from the top of the chassis and cable tie them to the power cables going to the backplane 17 Replace the AFT 18 Install the new BCM450 BFT with the new HDD pre loaded with BCM 6 0 19 Replace the top cover 20 Remove the Media Bay Modules and reset the DIP switches to the default settings 21 Replace the MBMs 22 Reconnect power and turn
12. new features supported by BCM 6 0 see the System Overview Guide Avaya Business Communications Manager 6 0 Upgrade Guide 8 Chapter 1 Getting started Features not available There are no hardware changes from BCM450 1 0 to BCM450 5 0 from BCM50 2 0 BCM50 3 0 or BCMS0 5 0 to BCMSO 6 0 Therefore all new BCM 6 0 features function on a BCM50 upgraded to 6 0 or BCM450 upgraded to 6 0 Using this upgrade guide This section explains how to use the information in this guide Caution Read all the instructions carefully before attempting the upgrade Pre upgrade Perform the activities in Chapter 2 Pre upgrade procedure on page 11 about prerequisites and pre upgrade tasks After you read this information and are certain that your system is ready to be upgraded go to the Upgrade on page 8 Upgrade Perform the upgrade using the information in Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 on page 15 and Upgrading the BCM200 400 hardware on page 25 This chapter describes e upgrading a BCM50 2 0 BCM50 3 0 or BCM50 5 0 system e upgrading an SRG50 2 0 SRG50 3 0 or SRG50 5 0 system e upgrading a BCM450 1 0 BCM450 5 0 system e upgrading a BCM200 or BCM400 to BCM 6 0 e step by step instructions to guide you through the upgrade process Error messages might appear during the upgrade process For more information see Appendix A Troubleshooting When the upgrade is complete go to the
13. on the BCM 23 Connect to the BCM using Business Element Manager and apply any suggested patches 24 Obtain and apply the new Keycode file 25 Using DMM export your configuration data to the BCM450 26 Verify that you configuration was exported correctly and test telephony connectivity by ensuring that the DNs on the old system are the same sets on the new system To upgrade the BCM200 hardware 1 Save your current configuration data using the DMM For more information see Saving your current configuration using the Data Migration Manager on page 26 Turn off the BCM and disconnect it from the power source Disconnect all cabling from the BCM Open the unit top cover Avaya Business Communications Manager 6 0 Upgrade Guide 34 Chapter 4 Upgrading the BCM200 400 hardware 5 Remove the Base Function Tray BFT For more information see BCM200 400 Installation and Maintenance Guide Remove the Hard Disk Drive door and tray Remove HDD cable from under the IO card this may require removal of the IO card itself 6 7 8 Disconnect the DS256 cables from the backplane 9 Disconnect all cables from the IO card 1 0 Remove the front right closest to the BFT slot screw and the bottom right screw from the IO card 11 Place the new CIF card on top of the old IO card Ensure the groove on the bottom of the CIF is aligned with the loosened screw 12 13 Replace the screw by passing it through both the CIF card and the old
14. the password of the user e Directory enter the path to the subdirectory of the network folder optional b Click OK The Find Software Updates window appears with a list of updates FTP Server a Inthe FTP Server dialog box enter the required information about the location of the upgrade files Enter the following information e FTP Server IP address or hostname e User name Valid user account for the ftp server you are connecting to e Password Valid password associated with the user account e Directory The remote path to the upgrade files relative to your home directory b Click OK The Find Software Updates window appears with a list of updates HTTP Server a Inthe HTTP Server dialog box enter the required information about the location of the upgrade files If you are using an HTTPS server you must select Use HTTPS and enter the following information in the appropriate fields e User name Valid user account for the ftp server you are connecting to e Password Valid password associated with the user account e Directory The remote path to the upgrade files relative to your home directory b Click OK The Find Software Updates window appears with a list of updates Avaya Business Communications Manager 6 0 Upgrade Guide 22 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 Figure 3 BCM50 or SRG50 Find Software Updates screen Element Manager 47 135 152 71 File Edit View Network Session Tools Help p Ex
15. 2 Citrix Presentation Server 4 0 Windows 2003 Server All Editions Windows Server 2008 Windows Server 2008 Release 2 Windows Vista or Windows 7 32 bit or 64 bit versions RAM minimum 512 MB aDVD ROM drive or sufficient hard disk space to download the patch files minimum screen resolution 640 x 480 or greater 1024 x 768 recommended color display 256 colors or greater free space on your hard disk at least 150 MB for Business Element Manager you require more hard disk space if you are hosting the upgrade files on your management computer browser Internet Explorer IE 7 0 or IE 8 0 asStable power supply for the management computer Avaya does not recommend you perform the upgrade process from a laptop using only battery power USB stick of sufficient capacity 2 GB or greater as indicated earlier the USB option should not be used for BCM50 upgrades Java JRE Version 6 Update 16 or later Avaya Business Communications Manager 6 0 Upgrade Guide 14 Chapter 2 Pre upgrade procedure NN40170 401 15 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 This section describes the steps to upgrade a BCM50 2 0 BCM50 3 0 BCM50 5 0 system to BCMS0 6 0 a BCM450 1 0 or BCM450 5 0 to BCM450 6 0 and an SRG 2 0 SRGSO 3 0 or SRG50 5 0 system to SRGSO 6 0 The upgrade processes for BCM 5 0 and SRGSO 5 0 are almost identical Any differences in the procedures ar
16. 6 0 BCM450 6 0 and SRG50 6 0 Applying the keycode file Before upgrading the BCM software to 6 0 you must apply the new keycode file containing the upgrade feature that you generated for your BCM system The keycode file must include the upgrade feature and all other required features For SRG systems you must also select the SRG feature in addition to the upgrade feature and all other required features To apply the keycode file 1 Open Business Element Manager 2 Select Configuration gt System gt Keycodes The Keycodes panel appears 3 Click Load File The Open dialog box appears 4 Select the keycode file for your system and click Open After the keycode is applied to the system the Applied dialog box appears Warning Do not reboot your BCM system at this time Ignore any message your receive l f asking you to reboot NN40170 401 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 19 Figure 1 BCM50 or SRG50 keycode applied BCM Element Manager 47 135 152 71 File Edit View etwork Session Tools Help Aet cut Ry copy paste Element Navigation Panel Task Navigation Panel Sy Network Elements 10 10 11 1 Configuration Administration 47 129 110 69 47 134 206 28 47 134 206 61 47 135 151 199 47 135 2 71 47 135 152 76 47 135 152 105 47 135 152 220 47 135 163 173 47 135 163 179 e Welcome S49 System 49 Administrator Access H Resourc
17. Chapter 5 Post upgrade activities 3 Enter the administrator user name and password Default user name nnadmin Default password PlsChgMe For the client application download Default user name nnguest Default password nnguest 4 Click OK The Welcome to BCM Web page appears From the Welcome to BCM Web page click Main tab Click the BCM button The Applications panel appears From the Applications panel double click Business Element Manager Follow the on screen instructions Upgrading the manufacturing image to BCM 6 0 After you perform a Software Reset on your BCM 6 0 system the system reinitializes the software to the factory default state which is the software image installed during manufacturing or during a previous upgrade This means that if you perform a Software Reset the upgraded BCM 6 0 system reverts back to the installed BCM manufacturing image Therefore to return to your BCM 6 0 system you must perform the upgrade and migrate all customer data again To prevent these extra upgrade steps you can upgrade the manufacturing image to BCM 6 0 The manufacturing image upgrade does not stop any services and it does not require a reboot of the system Performing this upgrade requires minimal system resources however Avaya recommends that you perform the upgrade during a maintenance period The manufacturing image upgrade takes approximately 60 minutes depending on connection speed and the location of the software up
18. M 6 0 2 00 aeran 40 TRGUBIGSNOOUNG 64056 ceed ee Aen de Odes eee ee ORS Dee 43 Common troubleshooting issues 0000 eae 43 If a step of the BCM 6 0 or SRG50 6 0 upgrade fails 02 43 If your BCM 6 0 or SRG5O 6 0 system does not function properly 43 If your BCM 6 0 system generates a 31250 alarm after the upgrade 44 If your BCM 6 0 software update package does not appear on the Find Software Updates SOON went Pee da Ae ee dh Oe wee heehee ee eS 44 NN40170 401 Customer service Visit the Avaya Web site to access the complete range of services and support that Avaya provides Go to www avaya com or go to one of the pages listed in the following sections Navigation e Getting technical documentation on page 5 e Getting product training on page 5 e Getting help from a distributor or reseller on page 5 e Getting technical support from the Avaya Web site on page 5 Getting technical documentation To download and print selected technical publications and release notes directly from the Internet go to Www avaya com support Getting product training Ongoing product training is available For more information or to register you can access the Web site at www avaya com support From this Web site you can locate the Training contacts link on the left hand navigation pane Getting help from a distributor or reseller If you purchased a service
19. N BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Produc
20. are Update Name Version Description Status Bi Installed Show Details Apply 6 Inthe Find Software Updates window select the appropriate update for your system If you are upgrading a BCM450 system and you have not applied the latest Smart Updates you must first install the patch called BCM450_R100 CFS before installing the 5 0 upgrade package If you have installed the latest Smart Updates the status shows Obsolete 7 To view details about the update click Show Details The Details for Update window appears with details about the update Click OK to close the details window 8 Click Apply to apply the update A confirmation dialog box appears 9 Click Yes to apply the upgrade The system automatically downloads verifies and applies the upgrade This can take up to 65 minutes if upgrading a BCM50 system up to 20 minutes for the download 45 minutes to validate and install and approximately 15 30 minutes if upgrading a BCM450 system 3 15 minutes to download up to 15 minutes to validate and install depending on your method of installing the patch If you are applying the BCM450 R100 CFS patch this process should take less than a minute and the system will not reboot After the upgrade is complete the Software Update Complete confirmation window appears The system automatically reboots and a dialog box appears stating that Business Element Manager is disconnected from the BCM50 system Do not attempt to lo
21. ata to multiple systems or if you must return to the DMM process at a later time for the apply portion you can use the DMM to save the extracted data into a folder on the desktop PC Note Although this procedure is option it is a recommended step in the fed data migration process 1 Inthe DMM main window click the Save icon or go to File gt Save File File Edit Goto Help os ale A x Network Elements a Network Overvrew DB BCM4ET 134 206 54 Network The Save file dialog appears 2 Click Browse and navigate to a location where you want to save the data file A Save file Local file system Enter the name of the file to save the zipped data into 3 Click Save The Save file dialog appears 4 Click Start NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 29 A progress window appears as the data saves as a xcm file to the location you specified Note The saved zip file includes the xcm data file as well as other data from the source system This additional data is stored in the DMM installation folder under the user data sub folders Saving the extracted DMM data to an Excel file optional You can save extracted source data as an Excel xls file This generates a user readable detailed description of all extracted administration data no voice mail prompts or messages are included The Excel file is a comprehensive list of the source system configuration settings
22. date files You cannot remove the manufacturing image upgrade after it has been installed The original manufacturing image is no longer available This step is not necessary for upgraded BCM200 or BCM400 systems as the new hard drive is installed with the correct manufacturing image Warning Do not upgrade the manufacturing image until you are sure that your BCM 6 0 system is functioning properly After performing the manufacturing image upgrade your system cannot revert back to its pre upgrade configuration NN40170 401 Chapter 5 Post upgrade activities 41 To upgrade the manufacturing image 1 N Oo oO FF W Obtain the software update files on DVD ROM Copy the software update files to a single directory that is accessible to the BCM450 BCM50 or SRGSO system Using Business Element Manager connect to your BCM450 BCM50 or SRGSO system Select Administration gt Software Management gt Software Updates Click Get New Updates From the Retrieve from list select the location of the software update files Enter the required information in the dialog box USB Storage Device a In the USB Storage Device dialog box enter the required information about the location of the software update files Click OK My Computer a Inthe My Computer dialog box enter the required information about the location of the software update files Click OK Network Folder a Inthe Network folder dialog box enter the requir
23. e indicated in this document If you have not already done so read all the instructions in Pre upgrade procedure page 11 before you continue with these instructions If you are upgrading a BCMS0 1 0 or an SRGSO 1 0 system you will first need to upgrade to 2 0 or 3 0 before upgrading to 6 0 Warning Perform a data backup before you start the upgrade process Perform a backup A of your system before you attempt the upgrade Store the information off the hard disk of the system This ensures that you can restore your system if the upgrade is not successful after you run a Software Reset Upgrading to SRG50 6 0 The SRG50 system is a peripheral of the Avaya Communication Server 1000 CS 1000 but leverages the BCM50 core software to act as a remote gateway for the Main Office Because of this dependency the recommended upgrade path for SRG50 leverages the BCM50 6 0 upgrade process but requires a keycode that includes the SRG feature in addition to the upgrade feature and any other features required by the system Performing the BCM 6 0 or SRG50 6 0 upgrade The method you use to install the upgrade will affect the amount of time it take for the process to complete The following table shows the approximate timings of major phases of the upgrade The timings assume a dedicated fast non congested network between the BCM system Management Computer and any external data point for example an FTP server The table shows only some o
24. ed information about the location of the software update files The information has the following parts e Network folder Enter the IP address or host name of the network folder and the resource name For example enter lt hostname gt lt resource gt e User name Enter the user name associated with the shared folder e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK FTP Server a Inthe FTP Server dialog box enter the required information about the location of the software update files The information has the following parts e User name Enter the user name associated with the shared folder e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK HTTP Server a Inthe HTTP Server dialog box enter the required information about the location of the software update files If you want to use an HTTPS server you must enter the following information e User name Enter the user name associated with the shared folder Avaya Business Communications Manager 6 0 Upgrade Guide 42 Chapter 5 Post upgrade activities 10 11 12 e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK In the Find Software Updates window select the correct BCM 6 0 Factory Image depe
25. eis gdeeew ede edbeesebiesadeceews 17 Changing the DHCP server setting 0 0000 c eee eee eee 17 Applying The Keycode TS conc sacra sdeu oes ONSRS ER RORHA RRL RRR ES ORES REX 18 Penonning te Upgrade i soo ec eda ens s be ee pee REE SORES ELITE REG EEE EERE ES 20 RENTOUL NTA VEN Me TET N a oho sc ace alae he Sota asta alm gc ah ens E E 24 Chapter 4 Upgrading the BCM200 400 hardware 000e cece eee eeeee 25 Upgrading a BCM200 400 to BCM450 6 0 00 ccc eens 25 e E cok ted en sede T A a A E ieee cade T ETE aes 25 Saving your current configuration using the Data Migration Manager 26 Saving the extracted DMM data to a xcm file recommended 28 Avaya Business Communications Manager 6 0 Upgrade Guide 4 Contents Saving the extracted DMM data to an Excel file optional 29 Preparing your configuration data for migration 2002000 eee 29 Preparing to apply data to a target system 0000 eee 30 Exporting your configuration data to the upgraded BCM450 6 0 30 Upgrading the BCM200 400 hardware 0 0c cece een eens 32 Chapter 5 Post upgrade activities 0 cc cece eee 37 Post upgrade faskS cacccne ct hess s tee atawieene eager s Seetaeaehnemes caus 37 Upgrading client applications sacs tesi eae hk aa a 38 Installing Business Element Manager for BCM 6 0 and SRG50 6 0 39 Upgrading the manufacturing image to BC
26. ensure that the time zone has not been set back to the default value The upgrade does not proceed if the time zone is set to the default value for a new system To verify the time zone 1 Using Business Element Manager connect to your BCM system Select Configuration gt System gt Date and Time Verify that the system time zone is set to the correct time zone for your region Ensure it is not set to Factory Default Changing the DHCP server setting This change applies only to the BCM50 and BCM50b main units running BCM50 2 0 BCM50 3 0 SRG50 1 0 SRG50 2 0 or SRGSO 3 0 it does not apply to the router versions of the main units BCM50a BCM50e BCM50ba or BCMS50be In BCMS0 6 0 you cannot set the DHCP server to Automatic as in earlier releases Before performing the upgrade if your DHCP server is set to Automatic you must change this setting to either Enabled All Devices Enabled IP Phones Only or Disabled If you do not change the DHCP server setting the system assigns the default value of DHCP server Enabled IP Phones Only To change the DHCP server setting 1 Using Business Element Manager connect to your BCMS0 system Select Configuration gt Data Services gt DHCP Server gt General Settings tab From the DHCP server is list select one of the available settings Enabled All Devices or Enabled IP Phones Only Avaya Business Communications Manager 6 0 Upgrade Guide 18 Chapter 3 Upgrading to BCM50
27. es a Telephony H Data Services 4 Applications Identification Date and Time E BKeycodes IP Subsystem Web Page v Validate Device YG Disconnect Eu Refresh e Auto ref Keycodes System ID 0016CA417E04 Sequence 0 Key type 2 Feature licenses Status Name Data Expiry Date IDLE Vh 0 IDLE UN 0 IDLE Fax ging 0 IDLE Fax Overflow 0 IDLE Fax on Demand o IDLE e 0 IDLE 0 IDLE C 0 IDLE MCDN 0 IDLE DPNSS 0 i a A The new license data has been applied please wait a minute for activation You must reboot the system to activate the new functionality Download Credit Proof File Keycode Retrie val Connect to Avaya Keycode Retrieval System Figure 2 BCM450 keycode applied BCM Element Manager 47 135 152 76 Session Tools Help Fie Edit View elwor Cx PB ext K cut Ba copy Mp Element Navigation Panel Task Navigation Panel E E Network Elements 10 10 11 1 47 129 110 69 47 134 206 28 47 134 206 61 F 47 135 151 199 op 47 135 152 71 1 47 135 152 105 47 135 152 220 47 135 163 173 47 135 163 179 Configuration Administration Welcome B System gt Identification Date and Time IP Subsystem 4 Administrator Access H Resources 4 Telephony H Data Services 5 Applications ste Web Page Vv Validate Device YG Disconnect Refresh HP Auto re
28. f the more commonly used installation methods Avaya Business Communications Manager 6 0 Upgrade Guide 16 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 If scheduling the upgrade ensure a sufficient gap between the download time and the apply time to permit the transfer to complete The BCM system continues to provide normal service until the Apply phase is reached Do not schedule the CFS patch BCM 450 only it may be applied at any time without impacting service Table 1 Approximate upgrade times in minutes System type Method Download Validation Application Post reboot Approximate Factory Approximate Total Time image Total Time Optional BCM50 Online My 20 5 32 9 65 60 125 Computer Online FTP 12 5 32 9 60 55 115 Scheduled 8 3 20 9 40 37 77 FTP BCM450 Online My 13 1 6 7 30 28 58 Computer Online FTP 3 1 6 7 16 15 31 Online 2 1 6 6 14 13 27 USB Scheduled 3 1 6 7 18 17 35 FTP Upgrading your BCM50 system using USB will take significantly longer than any of these times as it is only equipped with a USB 1 1 interface Installing the upgrade using USB is therefore not recommended for BCM50 systems Do not upgrade the manufacturing image until you are sure that your BCM 6 0 system is functioning properly After performing the image manufacturing upgrade your system cannot revert back to its pre upgrade configuration
29. for future reference Extract BCM conliguration Local file system Extracting BOM configys ation M i Completed with 1 warning x 31 R B s y 3 x 4i 2 3 4 6 4 45 _ Ertracting Sets and Lines J Message Extracting Telephony Resources data from device Extracting Telephony Resources IP Sets and Apes data from device O Extracting Telephony Resources IP Terminals data from device Telegtony Resources data import completed elapsed time O mn 43 6 32s O dob Frished Resources Import O Extracting Telephony settings O 1b Rated Telephony Import 1b Rated Cal Detal Recording Import Xb Frished Cal Detal Recording Inpeet Extracting Dialing Plans O CoroTel iskeny Plans import completed elapsed time O MN 8 5 672 res Extracting Goda Settings CoreTel Goby Settings mport completed elapsed time mn 45 220 ms Extracting Hurt Groups O CoreTel Hurt Groups import completed elapsed time mn 385 236 ms O Extracting Schedued Services CoraTel component import completed elapsed tine O mn 95 B75 mi Extracting Ring Groups Coreta Ring Groups import completed elapsed time Imn 303 442 ms Avaya Business Communications Manager 6 0 Upgrade Guide 28 Chapter 4 Upgrading the BCM200 400 hardware Saving the extracted DMM data to a xcm file recommended If you intend to migrate your current BCM200 400 configuration d
30. from the BCM Web page To uninstall a client application Warning Call Detail Recording Do not uninstall earlier versions of Call Detail Recording when you install new versions 1 On the client computer click the Start button select Settings and click Control Panel The Control Panel window appears 2 Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears From the list of installed programs select the program to uninstall Click the Change Remove button To install the new version of the client application 1 Open a Web browser and enter the BCM system IP address in the address bar The Enter Network Password dialog box appears 2 Enter the administrator user name and password If user names and passwords are still set to default use these values User name nnadmin Password PlsChgMe Or for client application download only User name nnguest Password nnguest 3 Click OK The Welcome to BCM Web page appears NN40170 401 Chapter 5 Post upgrade activities 39 From the Welcome to BCM Web page click Main tab Click the BCM button The Applications panel appears 6 From the Applications panel double click User Applications The User Applications window appears Select the application you want to install Click the download link and save the file Double click the install file and follow the onscreen instructions Installing Business Element Manager f
31. g back into Business Element Manager for approximately 10 minutes after the reboot 10 Click Ok Avaya Business Communications Manager 6 0 Upgrade Guide 24 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 11 If you are upgrading a BCM450 system and have just applied the BCM450 R100 CFS patch repeat step 6 through step 10 with the BCM450 5 0 software upgrade Confirming the upgrade After you complete the upgrade you can confirm that your system is running BCM 6 0 To confirm the upgrade 1 In Business Element Manager select Administration gt Software Management gt Software Update History In the Software Update History list verify that applicable updates are applied In Business Element Manager select Administration gt Alarms An alarm will be displayed with the description BCM successfully upgraded to software release R6 This alarm will only appear when the BCM is booted for the first time with 6 0 installed If the system is rebooted later the alarm will no longer appear In Business Element Manager select Administration gt Alarms A 31250 alarm will appear if you have not yet upgraded the manufacturing image Allow the newly upgraded BCM 6 0 system to run for up to 30 minutes and verify that the system is operating properly Optionally apply the BCM 6 0 factory image software update to the system Refer to the section Access Codes for more information NN40170 401 25 C
32. hapter 4 Upgrading the BCM200 400 hardware This section describes the steps to upgrade a BCM200 or BCM400 system to BCM450 6 0 Upgrading a BCM200 400 to BCM450 6 0 You can upgrade an existing BCM200 or BCM400 system to BCM450 6 0 with a hardware upgrade The upgrade kit includes a new Chassis Interface card CIF a new BCM450 Base Function Tray and a hard drive pre loaded with the BCM450 6 0 software You can also save and import your current BCM200 or BCM400 settings to the upgraded BCM450 6 0 You must still install the new client software and the new Business Element Manager for BCM 6 0 The following data is not maintained when upgrading a BCM200 or BCM400 system e Call Pilot data Report Data Off Premise Notification Outbound Transfer Mailbox Standard and Personalized Greetings Personal Attendant Fax Settings Call Forward Message blocking Mailbox passwords e User Accounts All user account passwords will be reset to the system default PlsChgMe e IVR Only IVR configuration data is migrated All customized files must be re imported Prerequisites To use the Data Migration Manager for a BCM 4 0 to BCM 6 0 upgrade you must apply smart update BCM R400 SU System 024 200910 1 0 1 0 or later to the source BCM You must also apply smart updates BCM R400 258 SOFTWARE MANAGEMENT PROVIDER 1 0 1 0 and BCM R400 SU System 027 201004 1 0 1 0 to the source BCM before you start the data
33. ion see Installing Business Element Manager for BCM 6 0 and SRG50 6 0 page 39 Verify your scheduled tasks Most of the scheduled tasks for your BCM system are preserved during the upgrade process Verify that the scheduled tasks are properly preserved and reconfigure any tasks that are required on your system Configure new features If you want to use new features available in BCM 6 0 you must configure these features on your system The new BCM 6 0 features are installed with default settings Avaya Business Communications Manager 6 0 Upgrade Guide 38 Chapter 5 Post upgrade activities e Optional Upgrade the manufacturing image to BCM 6 0 Until you upgrade the manufacturing image a Software Reset operation will result in the downgrade of you BCM to the currently installed manufacturing image and the BCM 6 0 upgrade will need to be re run Install the new manufacturing image to avoid an accidental downgrade when the Software Reset feature is used once you are satisfied that your system is correctly running BCM 6 0 This step is not necessary when upgrading a BCM 200 or 400 system to BCM 6 0 as the new hard disk drive is installed with the correct manufacturing image Upgrading client applications You must uninstall previous versions of the client applications before you install the new version Perform the following procedures to upgrade BCM client applications on each client computer You must download the applications
34. it 3 Cut iy Copy Paste web Page v Validate Device by Disconnect 3 Refresh f Auto re Element Navigation Panel Task Navigation Panel FX Network Elements 10 10 11 1 47 129 110 69 47 134 206 28 47 134 206 61 Software Updates Configuration Administration E General Updates in Progress Scheduled Updates H O System Metrics H O Telephony Metrics Updates in Progress 47 135 151 199 C Utilities 7 71 j Backup and Restore 47 135 152 76_ Loos 53 Software Management 47 135 152 105 47 135 152 220 47 135 163 173 47 135 163 179 Software Update Hist Software Inventor a j Find Software Updates Select the update you want to apply Software Update Name Description Size Reboot Req d Status Upgrade To BCMS0 R5 From BCM50 R3 Upgrade To BCM50 R5 1161 45 MB Available Apply Cancel Figure 4 BCM450 Find Software Updates screen BCM450 R100 CFS patch selected BCM Eiement Manager 47 135 152 76 File Edit View Network Session Tools Help BB ext HK cut Ra copy Web Page Vv Validate Device Y Disconnect E Refresh f Auto refresh SPY Network Elements 10 10 11 1 3 47 129 110 69 Updates in Progress Scheduled Updates 47 134 206 28 System Metrics s 47 134 206 61 2 Telephony Metrics 47 135 151 199 52 Utilities 47 135 152 71 S Backup and Restore O Logs 5 Software Management U
35. migration Apply the latest smart update to the BCM 4 0 system before you perform the data extraction phase and apply the latest BCM450R5 R smart update before you perform the Apply phase of the data migration Avaya Business Communications Manager 6 0 Upgrade Guide 26 Chapter 4 Upgrading the BCM200 400 hardware Saving your current configuration using the Data Migration Manager The Data Migration Manager DMM is a Java based application that allows you to save your current BCM200 400 configuration prior to a hardware upgrade This data can be reapplied to the upgraded BCM450 6 0 system The DMM can be downloaded from www avaya com or from the BCM web page To save your current configuration data 1 Start the DMM tool and go to File gt Import and Export The Import and Export Dialog appears Import and Export Wizard Select an action to perform Export BCM configuration Import BCM configuration Load data from file Save data to file Select Import BCM Configuration Click Next Select BCM from the System Type field Click Start a Ff WO N NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 27 6 Enter the BCM IP address and your login credentials 7 Click OK The system makes appropriate connections and performs data retrievals A reporting dialog is presented as the tool processes the request When the request completes you can save a report in HTML format
36. munications Manager 6 0 Upgrade Guide 44 Appendix A Troubleshooting 3 and Communication Server CS 2100 Configuration Survivable Remote Gateway 50 NN42200 500 Restore the BCM or SRGSO data to your system from the backup you created during the pre upgrade tasks The BCM or SRG50 system is now back at the pre upgrade configuration You can attempt the upgrade again If your BCM 6 0 system generates a 31250 alarm after the upgrade This warning alarm indicates that you upgraded your system to BCM 6 0 but you have not upgraded the manufacturing image to BCM 6 0 The system generates this alarm every time the BCM reboots This alarm does not affect the services running on the BCM 6 0 system therefore it is not mandatory that you upgrade the manufacturing image To upgrade the manufacturing image to BCM 6 0 see Upgrading the manufacturing image to BCM 6 0 on page 40 If your BCM 6 0 software update package does not appear on the Find Software Updates screen If your BCM 6 0 or SRGSO 6 0 software update package does not appear on the Find Software Updates screen use the following steps 1 If you are retrieving your software update package from a network folder HTTP server HTTPS server SFTP server or FTP server ensure that the specified path to the software update is correct If you are retrieving your software update package from a network folder HTTP server HTTPS server SFTP server or FTP server ensure that
37. n apply data to a target system you must prepare the date with additional information about the source and target system configurations The DMM provides a list of the loaded data sets as sub nodes under the Network node on the DMM main window If a subnode is not visible double click the Network node to expand the subnode list 1 In the DMM main window in the Network Elements tab expand the nodes to reveal the subnode list Click on the subnode data set applied to a target system A link to the Data Preparation Wizard appears in the Overview tab The Data Preparation Wizard provides steps for preparing the loaded data set to be applied to a target system Click Data Preparation Wizard Follow the wizard instruactions to prepare the source system data for migration to the target system For more information on using the Data Preparation Wizard see Business Communications Manager Data Migration Manager User Guide Exporting your configuration data to the upgraded BCM450 6 0 After you have prepared the data for export and upgraded your BCM hardware you can export your configuration data to the newly upgraded BCM450 6 0 system NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 31 To export your configuration data 1 N Oo oO FF W ND Start the DMM tool and go to File gt Import and Export The Import and Export Dialog appears Import and Export Wizard Select an action to perform Export BCM configurati
38. nding on your system To view details about the update click Show Details Click OK to close the details window Click Apply to apply the update The system automatically downloads verifies and applies the upgrade This can take up to an hour depending on your system and the method of installing the patch After the upgrade is installed the Software Update Complete confirmation window appears After the operation finishes a confirmation dialog box appears Click Yes to apply the update The system automatically applies the update After the update is complete the Software Update Complete confirmation window appears Click Ok The factory image update is complete NN40170 401 43 Appendix A Troubleshooting This chapter provides information about troubleshooting the BCM 6 0 or SRG50 6 0 upgrade process If you are not certain about how to deal with specific conditions contact technical support for assistance For more information about getting help see Customer service on page 5 If you encounter an error click the Show Details button for more information This chapter contains information about Common troubleshooting issues on page 43 Common troubleshooting issues The following sections describe general issues that prevent your BCM50 system from functioning properly If a step of the BCM 6 0 or SRG50 6 0 upgrade fails If a step of the BCM 6 0 or SRGSO 6 0 upgrade fails contact technical sup
39. on Import BCM configuration Load data from file Save data to file Select Export BCM Configuration Click Next Select BCM data to export and click Start Choose the components to export or click Select All to export all your data Click Next Enter the BCM IP address and your login credentials IP Address User ID Password Click Ok System makes appropriate connections and performs data retrievals A reporting dialog is presented as the tool processes the request When the request completes you can save a report in HTML format for future reference Avaya Business Communications Manager 6 0 Upgrade Guide 32 Chapter 4 Upgrading the BCM200 400 hardware Upgrading the BCM200 400 hardware Use the following procedures to upgrade your BCM400 or BCM200 system to BCM450 6 0 Warning Perform the upgrade on a clean static free surface Use a wrist grounding strap to prevent damage to the hardware from static discharge To upgrade the BCM400 hardware 1 Save your current configuration data using the DMM For more information see Saving your current configuration using the Data Migration Manager on page 26 Turn off the BCM and disconnect it from the power source Disconnect all cabling from the BCM Open the unit top cover Remove the Base Function Tray BFT For more information see BCM200 400 Installation and Maintenance Guide 6 Remove the Advanced Function Tray AFT For more
40. or SRG50 5 0 Post upgrade tasks After performing the upgrade to BCM 6 0 or SRGSO 6 0 perform the following tasks Verify data was correctly preserved Use Business Element Manager to verify that your system data was correctly preserved Test your upgraded BCM 6 0 system You can perform several tests to confirm that your system is functioning properly For more information about testing the system see Avaya Business Communications Manager 50 6 0 Installation and Maintenance Guide or Avaya Business Communications Manager 450 6 0 Installation System Back up data As soon as you confirm that the system is operating as expected perform a backup of all data using Business Element Manager Administration gt Backup and Restore This data is now your current backup Warning Do not store the backup on the BCM system Store it externally in case you have to perform a Software Reset Upgrade client applications After you upgrade your BCM system you must upgrade the BCM5S0 client applications on each client computer see Upgrading client applications on page 38 The BCM client applications must be compatible with the BCM software The new versions of the client applications are available from the BCM 6 0 Web page This is not necessary for SRG50 5 0 systems Install Business Element Manager for BCM 6 0 or SRG50 6 0 After you have completed the upgrade install the latest version of Business Element Manager For more informat
41. or BCM 6 0 and SRG50 6 0 You must use the BCM 6 0 version of Business Element Manager after you have performed the upgrade The BCM 5 0 version of Business Element Manager is distributed with the upgrade files You can use the latest version of Business Element Manager to manage all previous BCM systems that use Business Element Manager BCMS50 1 0 BCM50 2 0 BCM50 3 0 BCM50 5 0 BCM450 1 0 BCM450 5 0 BCM 4 0 SRG50 1 0 SRG50 2 0 SRG50 3 0 and SRGSO 5 0 You need only one instance of Business Element Manager on your computer AN Warning If you want to preserve your network elements tree do not uninstall your current version of Business Element Manager To preserve the tree install the BCM 6 0 version of Business Element Manager over your current version This installation detects your existing application files and preserves your network elements AN Warning The management PC must have Java JRE Version 6 Update 16 or later installed This is for compatibility with Application Launcher so that Business Element Manager can be installed To install Business Element Manager for BCM 6 0 or SRG50 6 0 1 Optional If you do not want to preserve your network elements tree uninstall the previous version of Business Element Manager 2 Open a Web browser and enter the BCM system IP address in the address bar The Enter Network Password dialog box appears Avaya Business Communications Manager 6 0 Upgrade Guide 40
42. port for assistance in identifying the severity of the failure Correct the issue that caused the step of the upgrade to fail and attempt the upgrade again If your BCM 6 0 or SRG50 6 0 system does not function properly If your BCM or SRGSO system does not function after the upgrade and the problem cannot be corrected by other troubleshooting methods then complete the following steps to revert your system back to its pre upgrade status and attempt the upgrade again 1 2 Use the reset switch or the Maintenance CLI to perform a Software Reset on your BCM50 or SRG50 system to factory defaults For details about performing a Software Reset see Avaya Business Communications Manager 5 0 Administration and Security NN40170 603 If you did not upgrade the manufacturing image of your system your system reverts back to the factory defaults of the software version before the upgrade BCM50 2 0 BCM50 3 0 or BCM450 1 0 If you are upgrading an SRG50 system and have not upgraded the manufacturing image from the original BCM50 manufacturing image to the SRG50 manufacturing image the system will revert to the BCM50 factory default If you did upgrade the manufacturing image of your system then your system reverts to the BCM 5 0 factory defaults For SRG50 only convert your BCMS0 system to an SRGSO system For more information about creating an SRGSO system see the Survivable Remote Gateway 50 Configuration Guide Avaya Business Com
43. re the upgrade Pre upgrade tasks Perform the following pre upgrade tasks before you begin the upgrade e Perform a backup of your BCM system Current settings are lost if a system failure occurs during the upgrade process Use Business Element Manager Administration gt Backup and Restore gt Backup to back up all the data on your BCM system and store it in a location other than on the BCM system This provides you with a backup of your most recent settings in the event of a system failure during the upgrade If you use Network Configuration Manager NCM to manage your networks you can also use NCM to automatically obtain and store a backup of the BCM systems prior to the upgrade For more information about NCM see the appropriate NCM documentation e Place the upgrade files in an appropriate location Your upgrade files are contained in either a zipped file or on DVD If your upgrade files are in a zipped file unzip the files and place them in a location accessible to the management computer and the BCM system Avaya recommends that you place all the upgrade files in a single directory The supported upgrade file locations are USB storage device BCM450 upgrades only My Computer Network folder FTP server HTTP or HTTPS server If your upgrade files are on DVD you can perform the BCM or SRG upgrade directly from the DVD or DVDs you do not need to copy the files to another location NN40170 401
44. rent backup of your BCM system the system to upgrade in case the upgrade fails You can use this backup to restore your BCM system and then you can attempt the upgrade again You cannot use a BCM50 2 0 or BCMS0 3 0 BCMS0 5 0 backup with BCM50 6 0 software or a BCM450 1 0 or BCM6450 5 0 backup with BCM450 6 0 software Before beginning your BCM 6 0 upgrade Avaya strongly recommends that you install the current manufacturing image if this was not done after an earlier upgrade In the case of systems originally sold as BCM50 1 0 or SRGSO 1 0 and later upgraded to 2 0 there is no means of upgrading the factory image to 2 0 Note There is no installable Release 2 0 Factory Image for a BCM50 or SRG50 that has been upgraded from Release 1 0 Only systems manufactured with Release 2 0 software came with the Release 2 0 Factory Image Therefore if you perform a Level 2 Reset on a BCM50 2 0 that was manufactured as BCM50 1 0 and was later upgraded the upgraded BCM50 2 0 downgrades back to a BCM50 1 0 Retrieve Call Pilot Manager statistical data if required not applicable for SRG50 Use Call Pilot Manager Reports section to retrieve and record all of the reports Activity Reporter can be used to retrieve and record mailbox hunt group and CCR data Do not perform the upgrade through the dial up modem Due to the size of the upgrade files Avaya recommends that you do not attempt the upgrade through the dial up modem Services are una
45. sicceeescgiscstccepteusioc ce 5 NOE errosta dehieees eee ae erebhereneeeteaen eee eeee Ks 5 Getting technical documentation 2 22 56 254 c0s 0 2h eee ieee bea dease ewes 5 Geting product ANMO isse eck ee a Sl eee eh ee dee eee SS 5 Getting help from a distributor or reseller 2 0 0 0 0c ccc eee eee 5 Getting technical support from the Avaya Web site 0 eee 5 Chapter 1 PPT SIGN ccc ccsc settee eceueeoe seu secee SeccetseeGeises cadens 7 Applicable Systems 2s ck ce eke dGee TERRES ERS CO SERED RE Oe EERE AGRE 7 Wha enev NBCMOO 2cs lt cksasteed tke KEERN E E ene 18842 7 Foes NOL aval DE 4cn2 5624 rroan tear aa ra 8 Using ihis upgrade guide srs cece ete ee reece eee eee erer ti siret ireo 8 PeO E yarria a A Shoes Sooke See 8 UPOO tok arcs RASS RSE KARR OE LR N EEn Ae AREE wanes 8 POS LUPGIAGS 2 ceal ayes ceed Beh Pew MER S 1 S4S LES ETE S EERE CSTE PRS ER 8 Chapter 2 Pre upgrade procedure 000 c cece eee eee eee ee ee eee 11 Important information to note before you attempt this upgrade 11 Pie upgrade TASKS cnr cceee k da OER E OER Roe EE Sd G Sa ee RES ORR eee 12 Chapter 3 Upgrading to BCM50 6 0 BCM450 6 0 and SRG50 6 0 15 Upgrading O SAGE 64 252 2cccarsetcine rea hetbeetarsaaiddedeeneteed es 15 Performing the BCM 6 0 or SRG50 6 0 upgrade 000 eee 15 Seheduling Te Upgrade s iinne he beh eaneTeebseneeeeeeaw Geen sears eeeean Gus 17 Veriiying the time ZONE ckcceceecewede G
46. ts services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU O
47. ts that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents 3 Contents GUSTOMEF SEVE scset doce scenes dee
48. vailable during upgrade Once the you have downloaded the upgrade and the Apply phase begins your system is out of service until the upgrade is complete The system services are down during that period so ensure that you notify your users of the outage Your system is fully functional after the upgrade is successful and the post upgrade activities are completed Avaya Business Communications Manager 6 0 Upgrade Guide 12 Chapter 2 Pre upgrade procedure Upgrading an SRGSO system does not impact service to sets in Normal mode However if a WAN failure occurs during the upgrade process survivability is unavailable for branch office sets Sets will be unable to connect to the server until the upgrade is complete Note on Using USB for Upgrades e For BCMS50 Do not perform the upgrade through USB if upgrading a BCMS0 Due to the size of the upgrade files Avaya recommends that you do not attempt the upgrade through USB as BCMSO systems use USB 1 1 e For BCM450 BCM450 upgrades can be performed through USB Warning Do not reboot power cycle or other otherwise interrupt the BCM after A reaching the Apply phase of the upgrade This can cause catastrophic failure Wait at least 1 hour after loss of contact with Business Element Manager to ensure a chance for a normal upgrade to complete Warning Call Pilot Manager daily and cumulative statistics will be reset during the l f upgrade Please retrieve and record this data befo
49. you have entered any authentication credentials user name and password correctly Ensure that you have the correct software update package For example if you are upgrading a BCM450 system ensure you have the BCM450 6 0 software update package If you are upgrading a BCM50 system ensure you have the BCM50 6 0 software package If you are upgrading a BCM450 1 0 system ensure that the latest Smart Update including the latest CFS patch has been applied before upgrading to 6 0 Ensure that you have applied the BCM 6 0 upgrade keycode for your system NN40170 401 Appendix A Troubleshooting 45 Avaya Business Communications Manager 6 0 Upgrade Guide
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