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Avaya Business Communications Manager 5.0 User's Manual

1. End Variable definitions Column Value FTP Server Hostname or IP address of the FTP server User Name User name associated with the FTP server Password Password associated with the FTP server Directory Path to the subdirectory if applicable optional Performing an immediate log transfer to an SFTP server Use the following procedure to transfer a log to an SFTP server Attention When you create a log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Procedure steps Step Action 1 Click the Administration tab 2 Open the Logs folder and then click the Log Management task The Log Management panel opens 3 Click the Immediate Log Transfer tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 187 BCM 5 0 log management system 4 10 In the Transfer To selection field select SFTP Server Configure the Transfer to SFTP Server attributes Click the Transfer button The Transfer window opens Select the log file categories that you want to include in the log file transfer Click the OK button A confirmation window opens and displays applicable warnings Click the Yes button to initiate the transfer The Progress Update window opens When the log files are transferred the Transfer Complete window opens Click the OK
2. Table 19 Default user account groups continued Local Admin Admin access privileges page 82 Administrator Admin Download Admin Download access privileges page 82 Alarm Viewer Alarm Viewer access privileges page 85 Application BCM BCM Monitor Appl access privileges page 81 Monitor BackupOperators Backup Operators access privileges page 84 Business Applications CDR Application CDR App access privileges page 81 CTE Application CTE App access privileges page 80 Contact Center If the user account is only assigned this group the user will only be able to access Contact Center administration Contact Center access privileges page 79 DATAAdmins DATA Admins group access privileges page 82 Diagnostic Logs Diagnostic Logs access privileges page 86 Exclusive Access Exclusive Access access privileges page 82 Guests Guests access privileges page 83 GuestDownload Can access the BCM 5 0 Web page for application downloads and user documentation Guests access privileges page 83 Operational Logs Operational Logs access privileges page 86 Remote Access Remote Access access privileges page 83 Remote Monitor Remote Monitoring access privileges page 85 SBA IP Set IP Set Registration access privileges page 80 Registration SBABasic SBA Basic group access privileges page 89 SBAlnstaller SBA Installer group access privileges page 88 SBASystemCoordB SBA
3. Task Data Ease of use Speed Security Repository BCM 5 0 H N M Personal H Y M computer Network folder M Y M USB H L FTP M Y L Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 61 Table 11 Comparison of data repository solutions Task Data Ease of use Speed Security Repository SFTP L Y H HTTP HTTPS L M L H The following sections contain information to help you choose the best data repository solution for your environment and provide tips for implementation The BCM 5 0 Storing information on the BCM 5 0 is quick and easy but does not protect your data in the event of damage to the BCM 5 0 It makes an ideal solution in small environments where the BCM 5 0 is the only computer on site and where no network resources are available Personal computer Storing information on a personal computer is a safe option either for short term storage or for environments where only one computer is used to access Element Manager The speed of transferring information to or from a personal computer is based on the speed of the network Similarly the security of the transfer is based on the security of the network While this is a good solution for on demand transfers it is not an option for scheduled tasks Network folder A network folder is the only solution that covers ba
4. Procedure steps Step Action Click the Administration tab 2 Open the General folder and then click the Service Manager task The Service Manager page opens Services are displayed in the Services table End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 269 BCM 5 0 service management system Stopping a service Use the following procedure to stop any of the services that are running on the BCM 5 0 system Procedure steps Step Action 1 Click the Administration tab 2 Open the General folder and then click the Service Manager task The Service Manager page opens Services are displayed in the Services table In the Services table select a service Click the Stop button A confirmation dialog box opens Click Yes In the Services table Stopped is displayed in the Status column for the stopped service O a Aa Q End Restarting a service Use the following procedure to restart any of the services that are running on the BCM 5 0 system Procedure steps Step Action 1 Click the Administration tab 2 Open the General folder and then click the Service Manager task The Service Manager page opens Services are displayed in the Services table In the Services table select a stopped service Click the Restart button A confirmation dialog box opens
5. SFTP Server User Name Password Directory Enter the hostname or IP address of the SFTP server Enter the user name associated with the SFTP server Enter the password associated with the user name Enter the path to the subdirectory optional 11 Click OK 12 The Add Scheduled Backup window opens 13 In the Optional Components table select or clear the check box to include or exclude these components from the backup operation 14 Configure the schedule attributes Attribute Action Memo Recurrence Month Day of Month Time Enter a note for the scheduled backup as applicable Select how often you want the scheduled backup to occur Options are Once Daily Weekly and Monthly Depending on the option you choose the window displays selections for the month and day of the month If you select Weekly days of the week are displayed Select the check box for Daily to select the day Select the month that you want the scheduled backup to occur Displays only when you select Once as the Recurrence Select the day of the month that you want the scheduled backup to occur Displays only when you select Once or Monthly as the Recurrence Select the time that you want the scheduled backup to occur Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 Data backup and r
6. In the Minimum User ID Length column enter the required number of characters or digits for a user ID Under the Minimum Password Length column enter the required number of characters or digits for the user password Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks System wide security policies configuration 139 5 Under the Password Complexity Level column enter a number from 1 to 5 that represents the password complexity level requirement or enter O for no complexity check For an alphanumeric password the level is from 0 to 4 For a numeric password the level is from 0 to 5 End Configuring lockout on failed login policy Configuring Lockout on Failed Login allows the administrator to set lockout rules Administrators can unlock accounts that have been locked out Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Local Authentication Policy 2 In the Lockout on Failed Login section select the Enable lockout check box to enable lockout capabilities 3 In the Lockout counter field enter a number that represents the number of times a user can try to log on with an incorrect password 4 In the Lockout duration field enter the number of minutes the user becomes locked out after the Lockout counter threshold is re
7. Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 utilities 240 Variable definitions Variable Value Memo Allows you to add a title or a note to the scheduled reboot This is displayed in the Memo field of the Scheduled Reboot table Recurrence Specify how often you want the reboot to occur Options are Once Daily Weekly or Monthly Month Specify the month you want the reboot to occur Day of month Specify the day of month you want the reboot to occur Time Specify the time you want the reboot to occur Modifying scheduled reboot Use this procedure to modify an existing scheduled reboot Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reboot The Reboot panel opens 3 Select the Scheduled Reboot tab The Scheduled Reboot screen appears 4 Select the Scheduled Reboot you want to modify 5 Click Modify The Modify Scheduled Reboot Screen appears 6 Enter a memo for the schedule in the Memo field 7 Select Once Daily Weekly or Monthly from the Recurrence field 8 Select the month you want the reboot to occur 9 Enter the day of the month you want the reboot to occur 10 Enter the time you want the reboot to occur 11 Click Ok End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06
8. View voice quality metrics Launch BCM Monitor Send an ICMP packet to the selected switch to see if it is reachable on the network Perform a trace route to specified IP address View Ethernet activity on ports Perform a reboot of BCM 5 0 or either a warm or cold reset of telephony services or router Set release reasons for ISDN or VoIP calls Perform immediate or scheduled backups Restore Administration or Configuration settings Perform immediate or scheduled log transfers Types of logs are configuration change security alarm system and component diagnostic Scheduled updates cancel updates in progress or retrieve new updates View details of software updates and remove updates View software details Element Manager panels The BCM Element Manager Configuration and Administration trees group the various tasks and functions required to configure the BCM 5 0 or perform administrative tasks When either the Configuration tab or the Administration tab is selected the associated task tree provides access to the information required to complete the tasks For example all tasks in the Configuration tab are configuration tasks organized by workflow Various types of administrative tasks are presented in the Administration tab such as monitoring alarms or performing backups Some tasks have multiple tabs within the Information panel Information on the panels may be grouped by related information or tasks Copyright
9. 4 Click the Scheduled Backups tab The Scheduled Backups pane appears 5 Click Add The Add Scheduled Backup window appears In the Backup To field select USB Storage Device Click OK The Add Scheduled Backup window opens 8 In the Optional Components table select or clear the check box to include or exclude these components from the backup operation 9 Configure the schedule attributes Attribute Action Memo Enter a note for the scheduled backup as applicable Recurrence Select how often you want the scheduled backup to occur Options are Once Daily Weekly and Monthly Depending on the option you choose the window displays selections for the month and day of month If you select Weekly the days of the week are displayed Select the check box for Daily to select the day Month Select the month that you want the scheduled backup to occur Displays only when you select Once as the Recurrence Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 171 Data backup and restore Attribute Action Day of Month Time Select the day of the month that you want the scheduled backup is to occur Displays only when you select Once or Monthly as the Recurrence Select the time that you want the scheduled backup to occur 10 Click OK The scheduled backup is displayed in the Scheduled Backups table
10. All telephony services are restarted including LAN CTE voice mail and IP telephony End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 237 BCM 5 0 utilities Cold reset Use this procedure to perform a cold reset A cold reset of the BCM 5 0 resets telephony programming of the BCM 5 0 system to the factory defaults for that software level CAUTION Performing a cold reset of telephony services erases all telephony programming as well as all Voice Message mailboxes and messages Telephony services will restart with all telephony programming at default values for the specified region template and start DN for the current software release level Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 utilities 238 Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reset The Reset panel opens 3 Click Cold Reset Telephony Services The Cold Reset Telephony dialog box appears 4 Configure the Cold Reset Telephony attributes Click OK All telephony services are reset including LAN CTE voice mail and IP telephony End Variable definitions Variable Value Region Specify the startup region Template
11. End Creating a scheduled backup to an FTP server You can create scheduled backups to an FTP server Procedure steps Step Action Click the Add button On od a BB ORN Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder and then click Backup The Backup panel opens and displays the Immediate Backup tab Click the Scheduled Backups tab The Scheduled Backups panel opens The Add Scheduled Backup window opens In the Backup To field select FTP Server Configure the FTP Server attributes Attribute Action FTP Server User Name Password Directory Enter the hostname or IP address of the FTP server Enter the user name associated with the FTP server Enter the password associated with the user name on the FTP server Enter the path to the subdirectory optional 10 Click OK Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 172 11 The Add Scheduled Backup window appears 12 In the Optional Components table select or clear the check box to include or exclude these components from the backup operation 13 Configure the schedule attributes Attribute Action Memo Enter a note for the scheduled backup as applicable Recurrence Select how often you want the scheduled backup to occu
12. e Connect Connects the Element Manager to the selected device e Delete Allows you to delete the selected device from the Network Elements tree e New Folder Adds a new folder under the Network Elements tree This icon only works when the Network Elements title is selected Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 35 Table 2 Initial Element Manager window attributes Element Description Network Elements navigation panel Information panel Status bar Expansion Arrows This panel contains the Network Element Navigation tree which displays devices and groups of devices folders The following actions are available in the Network Element navigation panel Add items Add Network Elements or folders by right clicking or use the selections under the Network menu or the Icon tool bar Delete items Select the device or folder and right click or use the selections under the Network menu or the Icon toolbar Connect Disconnect Select the device and right click or use the selections under the Network menu or the Icon tool bar The following actions are available if you right click on an network element listed in the Network Element Navigation tree Connected items Disconnect or view logs Unconnected items Connect delete or view logs You ca
13. 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 42 BCM 5 0 management environment Repetitive information such as line programming DN programming and system speed dial is displayed in table format in the Element Manager These tables allow you to change the data display apply filtering sort data or copy information between cells If there is additional information or configuration details available for a selected item in the table an associated details panel for the selected row appears below the table In some cases further panels can appear beside the main table This is the case for restriction filters for example where there are three side by side panels that are programmed in a progressive order from left to right Tabs that do not apply to a selected item appear greyed out and behind the active tabs You can select fields that are not read only and enter new data either from your keyboard or by using the drop down box that appears when a field is selected Data entered in these fields take immediate effect unless otherwise noted on the panel or in pop up confirmation dialog boxes Refer to Element Manager data features page 43 for details about navigating and changing information Effective use of Element Manager This section describes how Element Manager interacts with data to help the BCM 5 0 administrator better und
14. 2009 Nortel Networks Accounts groups and privileges configuration 157 Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Groups tab Select a group and click the Members tab Select one or more groups in Accounts in Group in the Members table Click Delete In the Confirmation box Click OK to remove the groups from the list a fF N End BCM 5 0 account enabling and disabling This section contains information on enabling and disabling user accounts BCM 5 0 account enabling and disabling procedures navigation e Deleting a user account from a group page 157 e BCM 5 0 account enabling and disabling procedures navigation page 158 e Enabling and disabling an account page 159 Reenabling a locked out user As the administrator you can re enable a locked out user when the user has exceeded the login retry threshold The system shows an enabled check box under the Locked Out column on the Users table Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Accounts tab 2 Select the user record with the Locked Out status check box selected 3 Clear the Locked Out check box End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standar
15. BCM 5 0 can use the following data repositories when transferring or retrieving task data e BCM 5 0 e personal computer e network folder e FTP server e SFTP server e USB storage device e HTTP HTTPS server Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 60 BCM 5 0 management environment Table 24 shows the data repositories that can be used for transferring task data to or from your BCM 5 0 device during a task that requires data input or output Table 10 Task data source and destination repositories Task Data Backup and Logs Software Updates Keycodes Repository Restore BCM 5 0 Y N N N Personal Y Y Y Y computer Network folder Y Y Y Y FTP Y Y Y N SFTP Y Y N N USB storage Y Y Y N device HTTP HTTPS N N Y N Server Available only for On Demand request of a task not available for tasks to be run at a later time Comparison of data repositories Each data repository has its advantages and disadvantages Use this table to determine which data repository solution matches your priorities For example if security is a primary concern for you consider setting up an SFTP or HTTPS server If you are looking for a data repository solution that is easy to implement the BCM 5 0 a personal computer and a USB drive are all relatively easy to set up Table 11 Comparison of data repository solutions
16. November 2009 Table 17 Security Policies field Security fundamentals 71 password expire Attribute Value Description Lockout duration minutes Specifies the amount of time after the user becomes locked min out before they can log on again Reset the lockout counter to zero Default 30 Lockout counter minutes Specifies the number of minutes after a lockout before the reset lockout counter automatically resets to zero Default 30 For example if the lockout counter reset has a value of 30 minutes and a user enters invalid passwords but does not reach the lockout counter threshold and then waits 30 minutes before trying again the lockout counter resets and begins counting from 1 again If the user enters invalid passwords until they reach the lockout counter threshold the Lockout duration determines when the user can log back on to the system Password Expiry Enable password check box When selected specifies that the account expires at a expiry specified time Days before up to 256 Enter the number of days the password can remain valid before it must be changed Warning days before password expire numeric value Enter the number of days prior to password expiry that a user receives notification Password History Enable password history check box When selected the BCM stores a list of previously used passwords and prevents users from reusing them Password histo
17. November 2009 215 BCM 5 0 software updates Prerequisites Before you apply an update from a USB storage device make sure that e the USB storage device is formatted as a FAT32 device e you know the path to the location of the updates on the device e the device is connected to the BCM 5 0 e the size of the software update is not greater than the capacity of the storage device CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs CAUTION Do not remove the USB storage device until the update is applied Removing the device before the update has been applied may seriously harm the integrity of your system Procedure steps Step Action In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open Click the Get New Updates button The Get New Updates window opens Select USB Storage Device from the Retrieve From selection field Enter the path to the location of the update in t
18. Privilege Name Value Description RemoteAccess 18 Access to remote access fields of BCM configuration Guest 19 Access to all of the BCM configuration for read only access VoiceAdmin 20 The ability to administer the telephony portion of the BCM configuration BackupOperator 21 The ability to backup a BCM RemoteMonitoring 22 The ability to remotely connect to and manage the BCM configuration i e SNMP configuration SoftwareUpgrade 23 The ability to upgrade the BCM AlarmViewer 24 The ability to view the alarm screen Operational Logs 26 The ability to download operational logs Diagnostic Logs 27 Full access to download any logs ISDN Dial in 30 The ability to use ISDN for dial in WAN Dial in 32 The ability to use WAN for dial in PPP access System Serial Port 36 The ability to configure the BCM through the serial port End BCM 5 0 SSL and SSH policy usage Use SSL and SSH policies to upload custom security certificates and to ensure secure connections for backup and restore operations and software updates BCM 5 0 SSL and SSH policy usage procedures navigation e Uploading a Web Server Certificate page 146 e Transferring an SSH Key Pair page 146 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 146 System wide security policies configuration Uploading a Web Server Certificat
19. at least three character types default 4 all four character types A password complexity higher than 0 ensures that users cannot use a username as the password Check minimum length setting to ensure that it is equal to or greater than the complexity level Password complexity consists of the following types upper case alphabet English lower case alphabet English westernized Arabic numbers non alphanumeric characters period comma Password Complexity Level Telset interface O a A N Specifies the number of unique digits that Telset requires as part of a password 0 No complexity checks 1 one unique digit 2 two unique digits 3 three unique digits 4 four unique digits 5 prevent consecutive numbering A password complexity higher than 0 ensures that users cannot use a username as the password Check the minimum length setting to ensure that it is equal to or greater than the complexity level Lockout on Failed Logon Enable lockout check box When selected specifies that enable lockout rules apply to users Lockout counter numeric value Specifies the number of times the user can attempt to enter an invalid password before they become locked out Default 25 for increased security change this number to 5 Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard
20. lt resource gt User Name User name associated with the network folder Password Password associated with the network folder Directory Path to the subdirectory if applicable optional Performing an immediate log transfer to an FTP server Use the following procedure to transfer a log to an FTP server Attention When you create a log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Procedure steps Step Action 1 Click the Administration tab 2 Open the Logs folder and then click the Log Management task The Log Management panel opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 log management system 186 Click the Immediate Log Transfer tab In the Transfer To selection field select FTP Server Configure the Transfer to FTP Server attributes O a Aa Q Click the Transfer button The Transfer window opens N Select the log file categories that you want to include in the log file transfer Click the OK button A confirmation window opens and displays applicable warnings 9 Click the Yes button to initiate the transfer The Progress Update window opens When the log files are transferred the Transfer Complete window opens 10 Click the OK button The log file is saved as a tar file in the location you specified
21. to perform programming from the keypad of any telephone connected to the BCM 5 0 device This alleviates the need for access to a computer at the customer site For more information about using Telset programming on the BCM refer to the following documents e Telset Administration Guide NN401 70 604 e CallPilot Manager Telephone Administration Guide NN40170 601 e Intelligent Contact Center Telephone Administration Guide NN40170 600 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 20 BCM 5 0 management environment Managing BCM 5 0 voicemail and contact center CallPilot Manager The integrated voicemail and contact center applications are managed using CallPilot Manager which can be launched from Element Manager This is the same application used to manage voicemail and contact center applications for the BCM Release 3 software stream For more information about using CallPilot Manager refer to the CallPilot documentation on the BCM 5 0 web page CallPilot Manager can be launched only by users with sufficient security privileges BCM 5 0 administrators must assign privileges Managing digital mobility Digital mobility is managed using applications that you can download from the BCM 5 0 webpage Two applications are available e Digital Mobility Controller DMC OAM program e Digital Mobility Service Tool You can u
22. 02 06 Standard November 2009 Auto Administration management 230 Distributing the package Use the following procedure to distribute the package using network Procedure steps Step Action 1 On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears 2 Click the Add button The Auto Administration Manager panel appears Click the Package tab In the BCM address field select the BCM to which the package needs to be sent 5 Click the Browse button The Send panel appears Select the control file from the directory location Click the Send button The package specified by package name path is transferred to the BCM specified the BCM address field End Creating authentication certificates Use the following procedure to create authentication certificates using Auto Administration Management tool This procedure is only necessary if you want to create customized certificates rather than use default certificate Procedure steps Step Action 1 On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears 2 Click the Add button The Auto Administration Manager panel appears Click the Certificate tab In the Name field enter the file name of validation certificate and package creation tokens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 20
23. 36 see Privilege level of user entered in Table in step 3 big endian network byte order 3 Configure the privilege levels BCM requires the RADIUS server to provide one or more privilege levels when the user authentication is accepted The table below lists the privilege levels These must be provided as a 32 bit integer in big endian format network byte order Privilege Name Value Description VoiceMailAdmin 0 Voice Mail Administrator Contact Center 1 MMCC Administrator SBAlnstaller 2 Set Based Administrator Level 4 SBASystemCoord 3 Set Based Administrator Level 3 SBASystemCoordBasic Set Based Administrator Level 2 SBABasic 5 Set Based Administrator Level 1 Security 6 Security Administrator CTEApp 7 LAN CTE DA Pro AE User SBA IP Set Registration 8 IP set registration privilege from IP telephone sets Application BCMMonitor 9 BCM Monitor user CDRApp 10 CDR Application Privilege Modem Login 11 Dial in PPP user GuestLogin 12 Access to BCM Web pages user level AdminDownload 13 Administrative application download ExclusiveAccess 14 Access to the BCM when exclusive access flag enabled Admin 16 Access to the BCM configuration DataAdmin 17 Access to the data portion of CIM XML interface Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks System wide security policies configuration 145
24. 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 154 Accounts groups and privileges configuration 2 Select the user record from the table and click Modify 3 In the Modify Account window delete the asterisks in the Password or Telset password field 4 Enter a new password and click OK Reenter the password in the Confirm Password dialog box Provide the user with this password and request that they change it as soon as possible through the Current User pane or click on Change Password on Login to make a password change mandatory End Changing the current user password As a user or an administrator you must change your password periodically Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt Current Account pane 2 Select the password field that needs to change 3 Enter a new password that conforms with the system password policies defined by the administrator during system setup A Password Confirmation dialog box appears In the Password Confirmation dialog box enter the new password again Click OK The password takes effect the next time you log on End BCM 5 0 user group management Use the following procedures to manage and create user groups BCM 5 0 user group management procedures navigation e Creating a group page 15
25. 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 253 Using BCM Monitor Figure 2 BCM 5 0 system status snapshots procedures Configuring BCM Monitor for static snapshots BCM 5 0 system status snapshots navigation e Configuring BCM Monitor for static snapshots page 253 e Saving a static snapshot page 255 e Configuring BCM Monitor for dynamic snapshots page 255 e Using the dynamic snapshot utility page 257 Configuring BCM Monitor for static snapshots Configure BCM Monitor with the desired settings for static snapshots Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Using BCM Monitor 254 Procedure steps Step Action On the File menu choose Snapshot Settings The Snapshot Settings pane appears Click the Static snapshot settings tab In the Output Filename box enter the filename for the static snapshot For additional options click the arrow button to the right of the Output Filename box In the Output Folder box enter the path of the folder where you want to store static snapshots To browse for a folder click to the right of the Output Folder box The Browse for Folder dialog box appears Select a folder or make a new folder and then click OK Select the BCM Monitor tabs that you want to include in static snapshots in the Tabs Saved in Snapshot box For
26. 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 105 Log management navigation e Overview of BCM 5 0 logs page 105 e Log types page 105 e Transferring and extracting logs page 107 e Log Browser page 109 e Log Filtering and privacy page 113 Overview of BCM 5 0 logs A log archive is a collection of individual log events generated by the BCM 5 0 An administrator can use log archives to monitor and analyze system behavior user sessions and events You manage logs by transferring selected BCM 5 0 log archives from the BCM 5 0 to a specified location such as your personal computer You can then view individual log events using the Element Manager Log Browser or your usual text editor Attention Depending on the privileges assigned to you you may or may not see all the log files or processes described in this chapter In addition to the log files generated by the BCM 5 0 the Element Manager itself generates a log file This log is found under the File selection of the Element Manager toolbar This log contains diagnostic information The BCM 5 0 manages log archives and maintains generations of information depending upon size or other criteria Generations of log files have a numbered extension such as 3 gz A generation of the alarms systemlog file is created each time the BCM 5 0 is rebooted or when the log file reaches the 1 MB limit Attention When you create
27. 9 Click the Open button The log file folder opens and the log files that it contains are displayed 10 Select a systemlog file or a log file and click the Open button The Log Browser opens and displays retrieval results for the selected log file End Specifying retrieval criteria Use the following steps to reset the status LED Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 195 BCM 5 0 log management system Procedure steps Step Action In the Log Browser ensure that the Retrieval Area is open by clicking on the arrow next to the Retrieval Criteria field In the Retrieval Criteria table select an attribute The Criteria Definition area displays the corresponding details for the selected attribute Specify details for the selected attribute as appropriate Click the Retrieve button While the Log Browser is retrieving records a progress counter displays the elapsed time and the number of records found The results of the retrieval are displayed in the Retrieval Results list area End Filtering retrieval results The Log Browser displays all the records it has found to a maximum display limit of 3000 records Most log files exceed this limit when this happens you cannot view the remaining records in the log file If this is the case use filter criteria for a specific date or d
28. Elements gt Business Communications Manager Enter the Start of IP Address range and press the tab key Enter the End of IP Address range and press the tab key Enter your user name in the User ID field and press the Tab key Enter your password in the Password field Click on the OK button NO oO BR WO N The Element Manager searches for the IP addresses specified in the range If the search is successful the BCMs found within the IP address range are added to Network Elements tree in the Element Navigation Panel If the search is unsuccessful a Network Elements dialog box appears stating No network elements found End Connecting to a BCM 5 0 element Use the following steps to connect to your BCM 5 0 once it is defined in the Element Manager Step Action 1 On the Network Elements tree select the element to which you wish to connect by selecting the IP address or element name as it appears in the Network Element tree Login fields appear in the Information panel 2 Enter your log in credentials for the BCM 5 0 to which you are trying to connect 3 Perform one of the following tasks to connect to the BCM 5 0 Click the Connect icon on the Icon toolbar Right click on the IP address or element name and select Connect Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 28 BCM 5 0 management environme
29. For the USB interface the signed control file and the signed package must both be located on the USB device After inserting the device Auto Administration Management software validates the signed control file and the signed package After passing validation the Auto Administration Management software copies the control file and the software package off of the USB device for applying the patch You can schedule the operation to be immediate or at a scheduled time For scheduled time operation the system copies the files off the USB device and completes the operation at the scheduled time Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 128 Administration fundamentals The USB Auto Administration Management process changes the BCM status LEDs to indicate the USB activity Attention If the LED status is yellow do not remove the USB If the LED status is green it is safe to remove the USB Installing patch or keycode using the network interface You can push the Auto Administration Management packages to multiple BCMs through a network This mechanism updates multiple BCMs in parallel For network Auto Administration Management operations you can create a control file and a signed package After the control file and signed package is ready upload the content to the BCM You can upload the package using the Business Element
30. In the Connect As box enter your BCM 5 0 user name In the Password box enter your password Click Connect The BCM Monitor pane appears End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 251 BCI ber 2009 Copyright 2009 Nortel Networks Using BCM Monitor The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to use BCM Monitor to capture and review data about the BCM 5 0 system Using the BCM Monitor navigation e System status snapshots page 252 e UIP information analysis page 257 e Line summary page 262 e BCM Monitor statistics page 262 System status snapshots You can capture static and dynamic snapshots of system information in a text file For static snapshots you specify which BCM Monitor tab you want to capture Dynamic snapshots record snapshots of system data that changes over time such as CPU utilization and active calls The system captures dynamic snapshots according to a frequency that you define System status snapshot procedures This task flow shows you the sequence of procedures you perform to work with system status snapshots To link to any procedure click on BCM 5 0 system status snapshots navigation Nortel Business Communications Manager 5 0 Administration and Security NN40170
31. Manager navigation page 22 e Element Manager setup page 22 e Element Manager window attributes page 29 e BCM 5 0 feature licensing page 55 e BCM 5 0 Help system page 56 e BCM 5 0 common file input output processes page 59 BCM 5 0 web page The BCM 5 0 web page facilitates the download of applications documentation and other information necessary for running the BCM and its services You connect to the BCM 5 0 web page by typing the IP address of your BCM 5 0 device into your browser A valid user name and password are required in order to access the web page There are two default user accounts configured on the BCM at time of shipping the nnadmin user account and the nnguest user account You can choose to make the nnguest account available to general users This account can be configured to provide users with access to download end user documents and applications that they require from the BCM 5 0 web page Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 16 BCM 5 0 management environment The BCM web page Application Launcher provides the following options on the main tab e BCM Allows you to launch any of the installed BCM applications or documents e 3rd Party allows you to launch any installed 3rd party applications or documents The applications available from the BCM 5 0 webpage are supported on
32. Networks 265 Application Launcher 4 Log in using the same username and password that you use to access the Element Manager The BCM 5 0 Web page opens 5 The Welcome to BCM Web page displays and the Application Launcher starts A configuration file is created that contains your company information The following tabs are displayed on the page e Main Applications e Advanced e Help Attention The current software version and your user credentials for the Application Launcher automatically downloads You may be prompted to enter the software version 6 Click the Main Applications tab A list of your available applications appears in the Select Applications section Select an application from the list Click Run The application launches End Accessing the Application Launcher through a shortcut link on your desktop You can connect to the Application Launcher for your BCM system through a shortcut link on your desktop Procedure steps Step Action 1 On your desktop click on the Application Launcher shortcut The login screen displays 2 Log in using the same username and password that you use to access the Element Manager The BCM 5 0 Web Page opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Application Launcher 266 3 The Welcome to BCM Web page displays and the App
33. New third party applications and web links must be enclosed in lt category name Additional Applications gt and lt category gt tags The category tag can contain applications The lt application gt tag defines an application or web link that will be added to the BCM An lt application gt tag can have the following settings e name required for all applications e visible optional field set to true if its always visible and false if it should be hidden e version a non space field that contains the version of the application e folder the sub folder in which the application will be installed There are two types of applications including web URLs and executable applications An executable application can contain the following tags e exec the executable to run There are two supported executable formats bat files and exe files e download a URL that contains the application to be downloaded A web URL application can contain the following tag e url the URL of the application Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 19 BCM 5 0 management environment and applications A number of tools are available to help manage your BCM This section describes the following tools Management environment and applications navigation e Managing BCM wi
34. Nortel Networks 249 BCM Monitor connection 4 In the Password box enter the password associated with your BCM 5 0 user name 5 Click Connect The BCM Monitor pane appears End Disconnecting from a BCM system Disconnect BCM Monitor from your BCM 5 0 system Prerequisites e Start BCM Monitor For more information see Starting BCM Monitor within Element Manager page 248 or Starting BCM Monitor outside Element Manager page 248 Procedure steps Step Action 1 On the File menu choose Disconnect from BCM BCM Monitor disconnects from the BCM 5 0 system and clears all the fields 2 If you do not want to connect to another BCM 5 0 system close the BCM Monitor application This terminates the application and disconnects BCM Monitor from the BCM 5 0 system End Connecting to another BCM system Connect BCM Monitor to another BCM 5 0 system Prerequisites e Disconnect BCM Monitor from your current BCM 5 0 system For more information see Disconnecting from a BCM system page 249 Procedure steps Step Action 1 On the File menu choose Connect to BCM The Enter Logon Information window appears Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM Monitor connection 250 In the System Name or IP Address box enter the system name of the BCM 5 0 you want to monitor
35. Nortel Networks 30 BCM 5 0 management environment Figure 1 Element Manager Window no defined Elements a Nortel Business Element Manager Network Elements lol x Fie Edt View Network Session Tools Help P Exit Element Navigation Panel Cut pa Cony gy Paste gge Page f Valdete Device gam Connect Delete a New Folder i i S ae 3 Network Elements Table 16 lists and describes the initial Element Manager window Table 2 Initial Element Manager window attributes Element Description Title bar When you connect to a device this area indicates the type of device Nortel Networks BCM Element Manager Network Elements and the IP address for the connected device Menu bar The items on the menu bar are static however some items may be greyed out at various stages File This menu provides two selections e Exit a standard exit prompt that closes the Element Manager application You can also click on the X box on the upper right corner of the window or click Ctrl X e View Network Element Logs opens a dialog box that allows you to search for and to view logs that are available for the connected element Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 31 Table 2 Initial Element Manager window attributes Element Description
36. Nortel Networks BCM 5 0 management environment 25 If an older version of Element Manager is already installed on your computer you can choose to update the existing installation or perform a new installation If you choose to perform a new installation you can copy the existing resources to the new installation including the device tree cartridges and user preferences BCM Monitor replaces any older versions of BCM Monitor already installed on your computer 9 Put the Citrix server in execute mode by closing the After Installation window or by entering the change user execute command from the DOS prompt 10 Publish the Element Manager application to make it available to the users using standard Citrix application publishing End Accessing BCM 5 0 using Element Manager The first time BCM Element Manager opens it displays two panels The Element Navigation Panel located on the left enables you to create a definition within Element Manager for each BCM 5 0 to be managing using BCM Element Manager You can then use the icons for the elements defined within the Element tree to perform various functions associated with that element such as connecting to the element or viewing log files associated with that element Creating folders for network elements Before you add a BCM 5 0 to the network element tree you can create folders and subfolders to organize the devices in your network Step Action 1 While d
37. Position your cursor in the filename box where you want the name to be added Adds lt BCM name to the filename in the Output Filename box Time Adds the time to the filename Position your cursor in the filename box where you want the name to be added Adds lt time gt to the filename in the Output Filename box Date Adds the date to the filename Position your cursor in the filename box where you want the name to be added Adds lt date gt to the filename in the Output Filename box Using the dynamic snapshot utility After you have configured dynamic snapshot settings you can start and stop the dynamic snapshot utility Prerequisites e Configure BCM Monitor for dynamic snapshots For more information see Configuring BCM Monitor for dynamic snapshots page 255 Procedure steps Step Action 1 To start the dynamic snapshot utility on the File menu select Dynamic Snapshot gt Start BCM Monitor starts taking snapshots and saves the snapshot data in a file located in the folder you specified when you configured the dynamic snapshot settings 2 To stop the dynamic snapshot utility on the File menu select Dynamic Snapshot gt Stop End UIP information analysis The Universal ISDN Protocol UIP tab allows you to enable monitoring of UIP messages associated with IP trunks MCDN messages and PRI modules installed in the monitored BCM system Nortel Business Communications Manager 5 0 Ad
38. SBASystemCoordB SBA System Coordinator group access privileges page 88 aoe Guests access privileges page 83 Guests SBA Basic SBABasic SBA Basic group access privileges page 89 Voice Mail amp VoiceMailAdmin If the user account is only assigned this group the user will Contact Center only be able to access the voice mail and Contact Center Group administration Voice Mail and Contact Center access privileges page 79 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 76 Security fundamentals Table 19 Default user account groups continued Contact Center CDR Application CTE Application Contact Center CDRApp CTEApp If the user account is only assigned this group the user will only be able to access Contact Center administration Contact Center access privileges page 79 If the user account is only assigned this group the user will only be able to access Call Detail Recording CDR functions CDR App access privileges page 81 CTE App access privileges page 80 BCM Monitor Application Application BCM Monitor BCM Monitor Appl access privileges page 81 Administrator SBA IP Set Registration IP Set Registration access privileges page 80 Application BCM Monitor BCM Monitor Appl access privileges page 81 CDRApp CDR App access privileges pag
39. Settings View alarm details and test alarms SNMP Trap Destinations Add delete or modify trap destinations Service Manager Start stop or restart Services only use this feature when directed by Nortel Networks support as improper use can affect system operation Hardware Inventory Manage general information for attached BCM 5 0 systems and devices System Metrics QoS Monitor Manage Quality of Service monitor modes logging and mean opinion scores UPS Status Manage uninterrupted power supply status events and metrics NTP Metrics Manage network time protocol metrics synchronization details Activity Reporter Basic Enable the collection of data and set the collection time Trunk Module Metrics Run loopback test on trunk modules CbC Limit Metrics View Call by Call logs of denied calls Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 41 Table 5 Administration task navigation panel headings Navigation tree heading Description Hunt Group Metrics PSTN Fallback Metrics PVQM Utilities BCM Monitor Ping Trace Route Ethernet Activity Reset Diagnostic Settings Backup and Restore Backup Restore Logs Log Management Software Management Software Updates Software Update History Software Inventory Reset metrics by hunt group Reset PSTN fallback metrics
40. Specify the startup template Options are PBX or DID Start DN Specify the startup DN The default value is 221 Rebooting Use this procedure to reboot the system Rebooting the BCM 5 0 system temporarily stops all services running on the system and then restarts all services Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reboot The Reboot panel opens 3 Click Reboot A confirmation dialog box appears Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 239 BOM 5 0 utilities 4 Click OK The operating system of the BCM 5 0 restarts End Creating a scheduled reboot Use this procedure to create a scheduled reboot This allows you to specify a one time or recurring reboot schedule Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reboot The Reboot panel opens 3 Select the Scheduled Reboot tab The Scheduled Reboot screen appears 4 Click Add The Add Scheduled Reboot Screen appears Enter a memo for the schedule in the Memo field Select Once Daily Weekly or Monthly from the Recurrence field Select the month you want the reboot to occur Enter the day of the month you want the reboot to occur ON OD O11 Enter the time you want the reboot to occur 10 Click Ok End
41. Standard November 2009 Copyright 2009 Nortel Networks 241 BOM 5 0 utilities Variable definitions Variable Value Memo Allows you to add a title or a note to the scheduled reboot This is displayed in the Memo field of the Scheduled Reboot table Recurrence Specify how often you want the reboot to occur Options are Once Daily Weekly or Monthly Month Specify the month you want the reboot to occur Day of month Specify the day of month you want the reboot to occur Time Specify the time you want the reboot to occur Deleting a scheduled reboot Use this procedure to delete an existing scheduled reboot Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reboot The Reboot panel opens 3 Select the Scheduled Reboot tab The Scheduled Reboot screen appears 4 Select the Scheduled Reboot you want to delete Click Delete A confirmation window appears 6 Click Yes to delete the scheduled reboot End Setting release reasons Use this procedure to determine the level of system reporting you require for released ISDN or VoIP calls Procedure steps Step Action 1 Click the Administration tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 utilities 242 2 From the Utilities folder click Diagnostic set
42. Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 75 Table 18 Default passwords UserID Default Telset ID Default Function Available at passwords Telset startup password 738236 23646 Set based coordinator functions No 738227 22742 Set based basic access No voicemail PlsChgMe 738862 266344 Voice mail administration see No admin Note 1 Note 1 This account is not created by default You must add a voice mail account using F9 8 New accounts are created from the startup profile with a default password of Time4Chg Attention The default Administrator password includes full access to the system Change the default password as soon as the initial system setup completes and system function is verified Default user account groups The BCM 5 0 includes a number of default read only groups that provide a predetermined set of access privileges You can assign additional privileges to groups The following table lists the default privilege levels for each default group described in Default access privilege non set page 79 and Telset access security page 87 Table 19 Default user account groups Group name Privileges Notes SBA Installer SBAlnstaller SBA Installer group access privileges page 88 Ie SEF Registration IP Set Registration access privileges page 80 SBA Coordinator SBASystemCoord SBA System Coordinator group access privileges page 88 SBA Coordinator
43. System Coordinator group access privileges page 88 asic Security Security access privileges page 79 Software Upgrade Software Upgrade access privileges page 85 System Serial Port Voice Admins Voice Admins access privileges page 83 VoiceMailAdmin Voice Admins access privileges page 83 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 79 Default access privilege non set The group privileges further refine access availability to groups and users You can assign more than one privilege to a group and more than one group to a user account The group with the most privileges defines what the user can access For instance the Admin includes has all privileges therefore if this group is assigned to the user any other group assignments with less access are superseded The default privileges are arranged as profiles with access privileges The sections below list access privileges for each profile Voice Mail and Contact Center access privileges You can set access privileges for e SBA Voice Mail e EM CONFIG Administrator Access Accounts and Privileges Current User e EM CONFIG Applications Voice Messaging e EM CONFIG Applications Contact Center e Web Documentation User Documentation e BCM 5 0 Applications Applications CallPilot Manager e
44. View This menu provides three selections e Preferences Allows you to choose a different appearance for the Element Manager window e Network Elements Enabled by default If you uncheck this setting the Network Elements panel closes far left panel This does not disconnect any connected device e Refresh F5 Allows you to refresh the data shown on the window Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 32 BCM 5 0 management environment Table 2 Initial Element Manager window attributes Element Description Network This menu is not available when a connected device is selected When the Network Elements folder icon is selected in the Network Elements tree the following options are available e New Folder Allows you to create a new folder on the Network Elements tree Folders allow you to organize your devices e New Network Element Allows you to create a new entry under the Network Elements tree This menu item opens up a dialog box that allows you to enter access parameters for a new Business Communications Manager device to which you want to connect Once you have connected to the device this information is saved by Element Manager and the device remains present in the Network Elements tree Required information is the IP address for the device with which you want to connect e Find Network
45. Web User Applications Contact Center access privileges You can set access privileges for e EM CONFIG Administrator Access Accounts and Privileges Current User e Web Documentation User Documentation e BCM 5 0 Applications Applications CallPilot Manager e Web User Applications Security access privileges You can set access privileges for e EM CONFIG Administrator Access Accounts and Privileges Current User e EM CONFIG Administrator Access Accounts and Privileges Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 80 Security fundamentals EM CONFIG Administrator Access Security Policies EM CONFIG Administrator Access SNMP EM CONFIG Administrator Access Dial In EM CONFIG Administrator Access Dial Out EM CONFIG Telephony Call Security EM ADMIN General Alarm EM ADMIN General Alarm Setting EM ADMIN General SNMP Trap Setting EM ADMIN General Service Manager EM ADMIN Utilities Reset EM ADMIN Software Management Software Inventory Panel read only Web Documentation User Documentation Diagnostic Logs Diagnostic Log Transfer Diagnostic Only component logs SSL Certificate Transfer Certificate Transfer SSL Certificate and SSH Key upload or download Web User Applications CTE App access privileges Yo
46. Windows XP Windows Vista and Windows Server 2003 and 2008 operating systems Some applications such as BCM Monitor are also supported on a Citrix operating system Table 1 Applications available on BCM 5 0 web page Application User Administrator User Applications Mailbox Manager Desktop Assistant Pro CallPilot Unified Messaging Personal Call Manager LAN CTE Client IP Software Phone 2050 Mobile Voice Client 2050 Nortel VPN Client Business Applications Z lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt Reporter Applications lt Activity Reporter Basic Z lt Activity Reporter Contact Center Applications Reporting for Contact Center Contact Center Reporting Server Multimedia Contact Center IP View Softboard Administrator Applications 2222 lt lt lt lt Administrator Management Tools CallPilot Manager N Y Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 17 Table 1 Applications available on BCM 5 0 web page Application User Administrator Business Element Manager N Y Desktop Assistant Pro AE N Y NCM for BCM N Y BCM Monitor N Y CDR Clients N Y BCM MIBs N Y RADIUS Dictionary N Y SSH Client PUTTY N Y BCM Logs N Y Digital Mobility Tools Digital Mobility Controller N Y Digital Mobility Service Tool N Y Startu
47. adaptors Enable remote Check box Indicates whether the user is allowed to enable modem remotely using Auto Attendant or Voice Mail menu By default it is disabled Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 Security fundamentals 95 Table 24 View by Accounts Remote Access Attribute Value Description External modem Numeric Specifies the calling line identification number If the call with CLID matching calling line identification number is received the BCM will redirect the call to the modem Low priority Numeric Specifies the calling line identification number If the call with external modem matching calling line identification number is received the BCM CLID will redirect the call to the modem NAT Rules Rule 1 Dial in Side IP address Enter an IP address on a dial in interface to be translated LAN Side IP address Enter an IP address on the local LAN to use when translating the dial in address in Rule 1 Rule 2 Dial in Side IP address Enter an IP address on a dial in interface to be translated LAN Side IP address Enter an IP address on the local LAN to use when translating the dial in address in Rule 2 Rule 3 Dial in Side IP address Enter an IP address on a dial in interface to be translated LAN Side IP address Enter an IP address on the local LAN to use when translating the dial in add
48. and an optional signed package The control file describes the purpose of the package and the signed package contains the data the authenticated control file requires The integrated management tool signs the software package and the control file The Auto Administration Management package is created with a create package certificate and validated with the corresponding validation certificate The BCM 5 0 release installs a default validation certificate on all BCMs Using Auto Administration Management tool you can create your own validation certificate and corresponding package creation certificate After creating the certificates you can upload the validation certificates to the multiple BCMs Attention If you remove default validation certificate you can recover it only through a level 1 reset Attention While generating the packages using the Auto Administration Management tool you must make sure the package creation certificate matches the validation certificate installed on the BCM Scheduling You can schedule Auto Administration Management operations The scheduling options are on an exact time or reoccurring on a daily weekly or monthly basis For non reoccurring operations if the time of schedule is after the current time of the BCM the patch starts immediately Attention The reoccurring scheduling option is available only with fetch patch and keycode from a storage location Auto Administration Manag
49. archives to the hard drive of the BCM 5 0 You cannot specify a path Each backup overwrites any preexisting backup For an immediate backup saves backup archives to any accessible location on the client PC with the BCM 5 0 Element Manager installed You can specify a name for the backup so that the system does not overwrite the preexisting backup Saves data to a shared network folder The remote server must provide a Microsoft Windows like shared file resource and a user account with rights to create and write files in the destination location You cannot browse the network directories to select the destination folder but you can specify a directory by identifying the path Saves backup archives to a File Transfer Protocol server The system sends credentials and backup data without encryption The remote server must provide an FTP server application and a user account with rights to allow the BCM 5 0 to create and write files in the destination location You cannot browse the FTP server to select the destination folder but you can specify a directory by identifying the path Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 Administration fundamentals 103 Table 31 Backup destinations Destination Description SFTP Server Saves backup archives to an SFTP server This method encrypts the logon credentials and
50. as well as SNMP traps Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 22 BCM 5 0 management environment Element Manager The BCM Element Manager is a client based management application that runs on a Windows computer or on a Citrix server The Element Manager allows for connection to BCM 5 0 devices over an IP network It is used to configure administer and monitor BCM 5 0 devices The BCM Element Manager allows you to connect to the BCM 5 0 devices to be managed either through an IP network connection or through the craftsperson OAM port on BCM 5 0 devices that include a craftsperson port This section includes the following information on how to install and use BCM Element Manager Element Manager navigation e Element Manager setup page 22 e Element Manager window attributes page 29 e BCM 5 0 feature licensing page 55 e BCM 5 0 Help system page 56 e BCM 5 0 common file input output processes page 59 Element Manager setup You must perform a series of tasks before you can begin using BCM Element Manager This section contains the following procedures for preparing BCM Element Manager for use Installing Element Manager on a Windows operating system You can download the BCM Element Manager application from the BCM 5 0 web page and install it on your computer at any time However you cannot connect to a
51. been scheduled Removed tThe scheduled software update has been deleted Modified The scheduled software update has been modified Applied The scheduled software update has been applied to the BCM 5 0 The date and time at which the update will be retrieved The date and time at which the update will be applied Modifying a scheduled software update Use this procedure to modify a scheduled software update CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 software updates 224 Procedure steps Step Action 1 In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open Click the Scheduled Updates tab In the Scheduled Software Updates table select a scheduled update Click the Modify button The Modify Scheduled S
52. during backup and log management operations Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 125 Usage values are accompanied by a colored bar The following table describes the usage value indicators and recommended actions Table 39 Usage value indicators Indicator color Indicator meaning Recommended action Green Usage values are normal None Yellow Potential resource problem Further investigation is recommended if an indicator remains yellow for an extended period Red Critical resource problem Further investigation is recommended if an indicator remains red for more than a few seconds Statistical values BCM Monitor stores the minimum and maximum values for many of the statistics that appear on BCM Monitor tabs A statistic must be a numeric value and must change over time that is the value cannot be a static value Examples of statistics that have minimum and maximum values are CPU usage Active Lines and Enabled i20XX sets Examples of statistics that do not have minimum and maximum values are Dial up WAN which is not a numeric value and Serial Number which is static The values that BCM Monitor displays are the minimum and maximum values for the current BCM Monitor session The minimum and maximum values are reset when you exit the BCM Monitor The three values remain on
53. enables SSL encryption functionality and provides the necessary encryption keys A facility also exists to generate SSH certificates required in the set up of an SSH server if you use Secure Copy SCP as a transfer method BCM 5 0 SSL certificate properties When you first log on to the Element Manager a security alert appears that indicates site validation of the default certificate This security alert does not appear if you e add a site specific certificate e suppress the message on your client browser If you want a site specific certificate obtain a site certificate for your system from a Certificate Authority CA vendor Certificate files must use the PEM format When you obtain a certificate and private security key install them on the BCM 5 0 Attention Ensure that you maintain a copy of your certificate and private security keys in a secure place preferably offsite This provides you with a backup if your system requires data reentry Security policies You can use the BCM 5 0 Security Policies pane in Element Manger to establish security policies that apply to the entire system rather than to individual users The following table describes the fields in the Security policies pane Table 17 Security Policies field login Disable post login message Attribute Value Description Entry Policy tab Disable Telset Check box When selected specifies when users cannot access the system thr
54. example if you want snapshots to include information about voice ports make sure that Voice Ports is included in the Tabs Saved in Snapshot box To remove tabs from the snapshots definition select a tab from the Tabs Saved in Snapshot box and use the arrow button to move the tab to the Tabs Not Saved in Snapshot box Click OK End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 255 Using BCM Monitor Variable definitions Variable Value Auto Increment Counter Automatically increments the filename so that subsequent files do not overwrite earlier files Adds lt counter gt to the filename in the Output Filename box BCM Name Adds the name of the BCM to the filename Position your cursor in the filename box where you want the name to be added Adds lt BCM name gt to the filename in the Output Filename box Time Adds the time to the filename Position your cursor in the filename box where you want the name to be added Adds lt time gt to the filename in the Output Filename box Date Adds the date to the filename Position your cursor in the filename box where you want the name to be added Adds lt date gt to the filename in the Output Filename box Saving a static snapshot After you have configured static snapshot settings you can save a static snapshot at any time Prerequisites e C
55. following tabs e BCM System Provides information about the key components of the BCM 5 0 For BCM50 systems this tab provides information about both expansion modules and installed Media Bay Modules MBM as well as any installed daughter cards BRI or Router For BCM450 systems this tab shows information about any installed expansion daughter cards CEC card installed MBMs and the expansion chassis if applicable Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 114 Administration fundamentals e Devices Provides information about any non BCM 5 0 components connected to the system e Additional Information Provides manufacturer details about the BCM 5 0 You can view or add information about certain devices such as an asset ID and location information to facilitate tracking of the BCM 5 0 Hardware Inventory in asset management systems BCM system tab has Digital Mobility Controller DMC table added You can view the information in the Hardware Inventory remotely using Simple Network Management Protocol SNMP management systems and the Entity Management Information Base MIB RFC2737 Software updates and software inventory During the lifecycle of the BCM 5 0 you can apply software updates to the BCM 5 0 unit to resolve or prevent field issues Software updates are applied in the same manner as major r
56. from the backup operation Click the OK button A warning message appears Read the warning then click Yes to proceed 10 A progress window appears When the backup preparation is complete the Backup Complete message appears 11 Click OK End Performing an immediate backup to an FTP server You can perform immediate backups to an FTP server Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder and then click Backup The Backup pane appears and displays the Immediate Backup tab In the Backup To field select FTP Server Configure the FTP Server attributes oa Aa O N Click Backup The Backup window appears Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 164 7 In the Optional Components table select or clear the check box for each component to include or exclude these components from the backup operation Click OK A warning window opens Read the warning carefully then click Yes to proceed 10 A progress window appears When the backup is complete the Backup Complete message displays 11 Click OK End Performing an immediate backup to an SFTP server You can perform immediate backups to an SFTP server Procedure steps Step Action Under the Task Nav
57. immediate backup to your BCM 5 0 page 160 e Performing an immediate backup to your personal computer page 161 e Performing an immediate backup to a network folder page 162 e Performing an immediate backup to a USB storage device page 163 e Performing an immediate backup to an FTP server page 163 e Performing an immediate backup to an SFTP server page 164 Performing an immediate backup to your BCM 5 0 You can perform immediate backups to BCM 5 0 Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder and then click Backup Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 161 Data backup and restore The Backup pane opens and displays the Immediate Backup tab In the Backup To field select BCM Click Backup The Backup window appears O a Aa Q In the Optional Components table select or clear the check box for each component to include or exclude these components from the backup operation Click OK A warning window opens Read the warning carefully then click Yes to proceed J 9 A progress window appears When the backup completes the Backup Complete message appears 10 Click OK End Performing an immediate backup to your personal computer You can perform immediate backups to your personal com
58. installation programming of system level parameters It helps bring the BCM 5 0 element to a basic operational and ready to customize state without using either BCM Element Manager or Telset administration The administrator must fill out the Startup Profile template save it onto a USB storage device and insert the storage device into the USB port of the BCM 5 0 before the initial start up On start up the BCM 5 0 reads the information and starts up with the correct system parameters and feature licensing already in place Some of the parameters included in the Startup Profile are e system name e system profile such as country telephony template and key voicemail attributes e system IP parameters e system level telephony attributes that automatically create default system DNs e feature licensing e user accounts e modem status For detailed information on the Startup Profile see the BCM50 5 0 Installation and Maintenance Guide NN40170 305 Monitoring BCM 5 0 BCM Monitor The BCM Monitor is a monitoring and diagnostics tool that can monitor BCM systems It is installed as part of the BCM Element Manager installation Managing BCM 5 0 remotely with SNMP Simple Network Management Protocol is a standard for network management BCM 5 0 supports a number of standard MIBs including e MIB II RFC 1213 e Entity MIB RFC 2737 e Host MIB RFC 2790 e F MIB RFC2863 e SNMP Framework MIB RFC2261 SNMPv1 v2c and v3 are supported
59. make the current date and system name part of the file name 6 Click on Save Attention The Save All Data selection can take up to 45 minutes to complete Your computer must stay connected to the element during this time as the Save All Data function is actively writing into the file specified until the function is complete End Element Manager application logging This section describes the logging performed by Element Manager to generate a record of its tasks There is usually no need to monitor Element Manager log activities However the log files are available for troubleshooting should issues arise within the Element Manager operations When you select File gt View Network Element Logs you are prompted to open a log file in the Log Browser You can use the Log Browser to sort the events in the Application Log The BCM Element Manager Logs panel has three parts e Retrieval Criteria This panel allows you to specify logging criteria to clear the defined parameters of a selected criteria clear all retrieval criteria retrieve logs based on the specified criteria or stop logging e Retrieval Results This panel allows you to filter the results shown by retrieving logs based on selected severity level check boxes e Log Details shows the details of the logged message You can show or hide the retrieval criteria and log detail panels by clicking on the expansion arrow beside the panel heading See Figur
60. on the selections but the dialog Cancel No changes are made to the sort order Help Help link to this page Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 49 Using your keyboard to move around a table Use the lt Tab gt key or the directional arrow keys on your keyboard to move around a table lt Tab gt Each press moves the cursor to the field to the right At the end of a line the next line is highlighted and the cursor continues moving to the right lt Shift gt lt Tab gt Each press moves the cursor to the field to the left At the beginning of a line the previous line is highlighted and the cursor continues moving to the left from the far right field lt Up gt lt Down gt Navigation tree Moves cursor up down one heading Non table panels Moves cursor up down one heading Selected table moves up down one line lt Left gt lt Right gt Moves cursor to the left right of the cell Note that this only works on the currently selected line lt Shift gt lt Enter gt Moves forward through the list lt Carriage Return gt Selected field brings up the drop down box icon or the rotary list icon Check box selects or clears the check box Saving programming records You can create a programming file that contains the current settings of all or part of your E
61. on a USB drive or in another location on the network At a later time you can restore the data to the BCM 5 0 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 100 Administration fundamentals Attention Nortel recommends that you back up BCM 5 0 data on a regular basis In particular you should perform a backup of the BCM 5 0 data before you undertake major configuration changes and before you apply a software update or upgrade Prior to starting the upgrade you should ensure that a complete and current backup archive for the BCM is available from an external location In the event that the upgrade fails or a Software Reset is performed prior to installation of the R5 Factory Image patch if the system was upgraded to Release 5 the archive will be the sole source for recovery of the system data You should create a backup archive after you install the upgrade keycode This ensures that it is restored with the other system data After you have completed the upgrade you should create a backup archive from the R5 system Attention Nortel recommends that backup be taken prior to applying a software update If the system needs to be updated using the backup file the system must first be updated to the same or later patch level for example by applying the latest Smart Update before applying the backup file You can resto
62. on the Administration tab 2 Open the Backup and Restore folder and then click Backup 3 The Backup pane appears and displays the Immediate Backup tab 4 In the Backup To field select Network Folder 5 Configure the Network Folder attributes 6 Click the Backup button 7 The Backup window appears 8 In the Optional Components table select or clear the check box for each component to include or exclude these components from the backup operation 9 Click OK 10 A warning window opens Read the warning carefully then click Yes to proceed 11 A progress window appears When the backup preparation is complete the Backup Complete message displays 12 Click OK End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 163 Data backup and restore Performing an immediate backup to a USB storage device You can perform immediate backups to a USB storage device Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder and then click Backup The Backup pane appears and displays the Immediate Backup tab In the Backup To field select USB Storage Device Click Backup The Backup window appears NO of BR DN In the Optional Components table select or clear the check box for each component to include or exclude these components
63. schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Procedure steps Step Action Copyright 2009 Nortel Networks In the task navigation panel click the Administration tab Open the Software Management folder and then click the Software Updates task The Software Update panel opens The Updates in Progress tab is open Click the Scheduled Updates tab The Scheduled Software Updates panel opens Click the Add button The Get New Updates window opens In the Retrieve From selection field select the location where the software update is stored e USB Storage Device e My Computer e Network Folder e FTP Server e HTTP Server Select an update location and or complete the appropriate access information Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 software updates 222 10 11 12 13 14 15 Click the OK button The New Updates Found window opens and displays a list of updates found in the specified location Select an update The update must have a status of Available To view the details for an update click the Show De
64. the Status bar until you select another value These values also continue to change as the value for the selected statistic changes Use this if you want to monitor a single statistic on one panel while you are viewing the information on another panel When BCM Monitor stores the minimum and maximum value it also stores the date and time when the minimum or maximum occur You can do the following with statistical values e view minimum and maximum values e view the date and time of minimum and maximum values e reset minimum and maximum values Auto Administration Management This section provides information about the Auto Administration Management feature for BCM 5 0 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 126 Administration fundamentals Auto Administration Management feature supports software patching by automated software update using USB and network interfaces This feature also supports keycode distribution in addition to software patching You can enable the Auto Administration feature to accept any Auto Administration Management packages For more information on how to enable Auto Administration Management feature see Enabling Auto Administration Management feature page 228 The Auto Administration Management feature uses an Auto Administration Management package which has an authenticated control file
65. the data in transit You must set up the remote SFTP server to allow the BCM 5 0 to communicate with the SFTP server When you set up an SFTP folder as a storage location on the network you must use an SCP server BCM 5 0 supports OpenSSH 3 7 USB Storage Device Saves backup archives to a USB storage device The system writes the files to the top directory level You cannot specify a path to a different directory on the storage device Format the USB storage device as FAT32 There is an option to remove a timestamp in the backup file name This results in the backup files overwriting the previous versions of the backup files on a USB storage device to avoid using all available space of the storage device until there is no more space to store a backup file Attention For backup files greater than 2 0G you must choose My Computer or an SFTP server as the backup destination Before you back up BCM 5 0 data make sure that the BCM 5 0 has appropriate access to the shared resource on which you will store the data You must configure full access permissions on the shared resource Restore optional components You can select the components which you want to restore You can restore a backup to a different system for example to quickly bring a second system into service in a new installation In this case not all of the configuration information in the Configuration backup is relevant to the second system You can select wheth
66. to the selected device Some of this information does not appear until you have successfully connected to the element with Element Manager Figure 3 shows the right hand panel in Element Manager when an unconnected network element is selected The fields on this panel are described in Table 17 Figure 2 Information display for unconnected network element CEILS a aini xd g x Cm Web Page of aie Doves 2 K ote 102167 1 33 Use Password evertory Pformaton System Meee BC Me System Software Ver oon 6000741 Table 3 Unconnected network element information Field Description IP Address The IP address of the selected device Read Write Community String The current community string for the selected device shown if SNMP is enabled User Name Name of an authorized BCM 5 0 user account Password A valid password associated to the User Name Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 37 Information displayed for connected elements BCM Element Manager displays two panels to the right of the Network Elements navigation panel once a BCM 5 0 element has been connected e Task Navigation panel e Information panel Figure 4 shows the panels displayed in the Element Manager when it is connected to a BCM 5 0 The Task Navi
67. up operations or perform on demand backups to different storage locations You can also use Element Manager to perform restore operations For more information about backup and restore operations see Data backup and restore page 160 Log management You can view and manage log archives generated by the BCM 5 0 For more information about managing logs see BCM 5 0 log management system page 182 Software updates You can use Element Manger to apply software updates to the BCM 5 0 You can also view an inventory of the software components installed on your system For more information about software updates see BCM 5 0 software updates page 210 Diagnostic tools The BCM 5 0 provides a variety of diagnostic tools including BCM Monitor ping and route trace functions and the ability to view Ethernet activity For more information about the diagnostic tools available see BCM 5 0 utilities page 234 and Using BCM Monitor page 252 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Introduction The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This document contains concepts operations and tasks related to the management features of the BCM 5 0 system This guide also describes additional administrative tasks such as backups software updates monitoring and inventory
68. use a setting of 2 Server retries numeric Number of times to retry connecting with the primary server before using an alternate means of authenticating the user Nortel recommends that you use a setting of 2 Server shared secret alphanumeric Key required for the BCM to communicate with the RADIUS server Nortel recommends that you use a key at least 64 characters in length Session Management Policy tab Session time out minutes Specifies the number of minutes a logged in user account can min remain inactive before the system ends the session and logs out the account If you leave this field blank the session is ends only when the user logs off Active sessions User ID Read only Displays the user ID of the active session IP address Read only Displays the IP address of the active session Login date Read only Displays the log on date of the active session SSL and SSH Policy tab SSL Install Web Server Certificate SSL Button Downloads application security certificates to the server where SSH runs to ensure a secure copy connection for operations such as backup and restore upgrades and patches Key SSH Fingerprint alphanumeric Displays an identifier for the application security certificate Generate new Button Opens the file system browser to allow a system specific SSH key pair security certificate and the accompanying Private key to b
69. wake up call settings call restrictions and room settings Manage group members and line assignment Manage report options and data file transfer settings Manage general DHCP server settings IP ranges and lease info Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 40 BCM 5 0 management environment Table 4 Configuration task navigation panel headings Navigation tree heading Description Router Configure router settings Applications Voice Messaging Contact Center Record remote voice mail system access numbers or connect to local CallPilot applications Launch CallPilot Manager Meet Me Conferencing Configure the Meet Me Conferencing application and set class of service controls LAN CTE Manage clients add or delete privileges Music Manage music settings Administration task navigation panel details The Administration task navigation panel contains the Administration task tree that provides access to the BCM 5 0 that allows you to monitor and maintain your BCM 5 0 Table 19 lists the tasks in the Administration task tree and describes the task functions available within the information panel when the task is selected Table 5 Administration task navigation panel headings Navigation tree heading Description General Alarms View alarm details clear alarm log or reset LEDs Alarm
70. you want to apply the backup is consistent with the software release level of the backup file If the BCM 5 0 detects a potential issue the BCM Element Manager provides you with an error message Impact on system resources A restore operation is a service affecting operation A number of services that run on the BCM 5 0 system stop and then restart after the data restores The BCM 5 0 displays a reboot warning if any of the components selected for restoration require a system restart The following table lists the effects of restoring optional components Table 32 Effects of a restore operation on the system Component Effect Core Telephony Service interruption IP Telephony Service interruption Keycodes Reboots the device Data Services and Network Network interruption interfaces Security Service interruption Replaces SSL certificate CallPilot Messages Service interruption Existing voice messages are lost CallPilot Configuration Service interruption Existing voice messages are lost Media Services Manager Service interruption Core Telephony Service interruption Restore operations and logs All backup and restore operations are logged To view this activity retrieve the Operational Logs and examine the file called archiver systemlog Log management This section provides information about log management on the BCM 5 0 system Nortel Business Communications Manager 5 0 Administration and Security NN40170
71. your network from external computers This procedure allows you to configure NAT on dial up interfaces Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account Select an existing user on the Accounts table Click the Remote Access tab Click Modify in the NAT Rules section In the Rule 1 Dial in Side field enter the IP address to be translated from a BB N You cannot use a multicast address when you create NAT rules 6 In the LAN Side field to the right enter the IP address on the local LAN to be translated to You cannot use a multicast address when you create NAT rules Repeat step 5 and step 6 to create additional rules Click OK End BCM 5 0 user password management Use these procedures to manage user passwords BCM 5 0 user password management procedures e Changing a user password page 153 e Changing the current user password page 154 Changing a user password As an administrator you can change a user s forgotten password or reset the user password for each user to enforce regular password change policy You can also force a password change when the user logs in Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Accounts tab Nortel Business Communications Manager
72. 09 Copyright 2009 Nortel Networks 231 Auto Administration management 5 Click the Browse button The Save panel appears Navigate to the directory where you want to save the new certificate Click the Generate button The Auto Administration Management tool creates new certificates with specified file name at the specified location The authentication certificate has an extension of cert The package creation token has an extension of priv End Distributing the certificate Use the following procedure to distribute the certificate using Auto Administration Management tool Procedure steps Step Action 1 On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears 2 Click the Add button The Auto Administration Manager panel appears Click the Certificate tab In the BCM address field specify the BCM address where you want the certificate 5 Click the Send button The authentication certificate is sent to the BCM specified in the address field End Fetching the patch from FTP server Use the following procedure to fetch the patch from FTP server using the Auto Administration Management tool Prerequisites e Setup FTP server and give read access to the directory for a user name with a configured password Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyri
73. 2 00 last modified Viewing information about devices The Devices tab displays information about all devices attached to the BCM 5 0 These devices may include e digital sets e analog devices e IP sets including IP clients You can view all Directory Numbers DNs and the type of set associated with the DN Viewing information about attached devices Use the following procedure to view information about devices attached to the system Procedure steps Step Action Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 hardware inventory 208 Field Name In the BCM 5 0 Element Manager connect to a BCM 5 0 device Select Administration General Hardware Inventory The Hardware Inventory panel opens Click the Devices tab a fF WON View the information displayed in the Attached Devices table End Variable definitions Field Description Field Value Read Write Directory Number In accordance with DN Read numbering system Type of device or set example T7316 or 12004 Read Viewing additional information Use the Additional Information tab to display additional information about the BCM 5 0 main unit such as e details about the manufacturer and the manufacture date e hardware version details e serial number details You require this information only when a field issu
74. 2 06 Standard November 2009 Copyright 2009 Nortel Networks ber 2009 Copyright 2009 Nortel Networks System wide security policies configuration The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 Configure system wide security policies to install web server certificates and to download the SSK key pair System wide security policies configuration navigation e BCM 5 0 system entry policy definition page 137 e BCM 5 0 local authentication policy definition page 138 e BCM 5 0 authentication service policy definition page 141 e BCM 5 0 SSL and SSH policy usage page 145 BCM 5 0 system entry policy definition Use the Entry Policy tab to perform the following procedure Configuring system access control policy Configure system access control policies to allow the administrator to set system access rules Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Entry Policy 2 To prevent the warning message from opening after log on select the Disable post login check box OR To allow the warning message to appear leave the Disable post login check box cleared Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 138 System wide security policies configuratio
75. 6 e Deleting a group page 156 e Modifying group privileges page 156 e Adding a user account to a group page 157 e Deleting a user account from a group page 157 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Accounts groups and privileges configuration 155 Creating a group As an administrator you can create new groups to satisfy organizational requirements Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Groups tab 2 Click Add 3 In the Add Group dialog box enter a name for the new group 4 Click OK 5 Select the new group from the Groups list 6 In the Group Privileges section click Add 7 In the Add Privilege to Group dialog box select one or more group privileges to assign to the group and click OK End Deleting a group As an administrator you can delete groups as organizational requirements change Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Groups tab Select a group and click Delete Click Yes on the Confirmation box to remove the groups from the list End Modifying group privileges You can only modify user created groups you canno
76. 9 Copyright 2009 Nortel Networks 259 Using BCM Monitor 4 Select the type of ISDN modules e PRI enables monitoring of a DTI module e BRI enables monitoring of BRI loops End Example of enabling UIP message monitoring For example you can monitor UIP messages for loops 1 and 2 of a BRI module connected to Bus 5 and a PRI module connected to Bus 6 Step Action Select Bus 5 BRI Select Module 1 Loop 1 Select Module 1 Loop 2 Select Bus 7 PRI bk Q N a End Disabling UIP message monitoring Disable monitoring of UIP messages associated with IP trunks MCDN messages and PRI modules installed in the monitored BCM 5 0 system Procedure steps Step Action 1 Click the UIP tab 2 Clear the MCDN over IP check box 3 From the Bus list select the bus you want to disable 4 Select the Off option button End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Using BCM Monitor 260 Logging UIP data You can log UIP data to track the most recent 20 UIP messages Procedure steps Step Action 1 Click the UIP tab 2 Select the Log UIP Data check box End Accessing UIP log files If you enable UIP logging BCM Monitor writes UIP messages in log files which are created in the log folder in the BCM Monitor startup directory One
77. Action 1 Click the UIP tab The Universal ISDN Protocol Messages area displays detailed information about monitored UIP modules 2 In the Universal ISDN Protocol Messages area double click a UIP message Information elements appear below the UIP message End Clearing message detail information elements Clear message details after you have viewed the message detail information Procedure steps Step Action 1 Click the UIP tab The Universal ISDN Protocol Messages area displays detailed information about monitored UIP modules 2 In the Universal ISDN Protocol Messages area right click a UIP message or information element and then click Clear Tree The entire tree is cleared from the Universal ISDN Protocol Messages area End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Using BCM Monitor 262 Line summary The Line Monitor tab provides real time information about the state of all physical and voice over IP VoIP lines on the BCM system Procedure steps Step Action 1 Click the Line Monitor tab 2 Select the Show All Lines Including Inactive check box The Line Monitor area displays all lines on the BCM 5 0 system For lines displayed in light gray previous calls are shown until a new call is placed or received on that line End BCM Monitor stati
78. BCM 5 0 with BCM Element Manager until the BCM 5 0 main unit is installed and running The BCM Element Manager has the following system requirements e Windows Windows XP or Windows Vista Business Ultimate and Enterprise versions e Citrix Citrix Presentation Server 4 0 e RAM minimum 256 MB recommended 512 MB e free space 150 MB To install Element Manager on your computer Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 23 Step Action Attention Nortel recommends installing the latest Java JRE version 1 6 Application Launcher will attempt to install the required Java JRE but the desktop PC where Element Manager will be used requires network connectivity 1 Connect to the BCM 5 0 web page If the BCM 5 0 is installed on the network use a browser and type in the BCM 5 0 IP address as the URL in the following format http XXX XXX XXX XXX If the BCM 5 0 is installed but not yet configured connect directly to the BCM 5 0 through the OAM port and using a browser type the following http 10 10 11 1 2 Enter the user name and password to be authenticated on the BCM 5 0 web page Select the BCM Button from the BCM splash screen Select the Business Element Manager link from the Applications window Select the Run button O a Aa Q Follow the prompts to ins
79. BCM Monitor outside Element Manager page 245 Installing BCM Monitor outside Element Manager You can download and install BCM Monitor separately from Element Manager if you are an administrative user who requires access to only this management tool and you do not have or require Element Manager Prerequisites e Connect to your BCM 5 0 system and access the BCM 5 0 Web page e For security reasons the user on the computer on which the BCM Monitor runs must be authenticated by the BCM 5 0 system Procedure steps Step Action 1 In your web browser type the IP address of the BCM 5 0 and click the Go button The login screen displays 2 Log in using the same username and password that you use to access the Element Manager The BCM 5 0 Web Page opens 3 Click the Administrator Applications link Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 245 BCM Monitor installation and removal The Administrator Applications page appears 4 Click the BCM Monitor link The BCM Monitor page appears Click the Download BCM Monitor link Click Save or click Run to run the install file directly from the Web page If you clicked Save the Download complete dialog box notifies you when the download has finished Go to the folder where you saved the BCM Monitor install file and then double click the BCMMonitor exe icon 8
80. CM Monitor Voice Ports tab The Voice Ports tab displays real time information about configured voice ports A configured voice port is a logical device used for voice mail and Contact Center Values associated with voice ports change with the usage of the switch and are therefore well suited for dynamic logging to view trends relating to system activity You can use the Voice Ports tab to view the following information e information about voice ports used by the Voice CTI services such as the resource limit and how many voice CTI ports are enabled and assigned e how many Voice CTI ports are assigned to Contact Center and voice mail e how many assigned ports are currently active and the DN of the user assigned to the port e voice port details which show information about activity on each enabled voice port Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 122 Administration fundamentals BCM Monitor IP Devices tab The IP Devices tab displays information about call activity associated with IP sets wireless sets and IP trunks IP sets include IP clients for example the i2050 softphone i200x IP sets and wireless sets The IP Devices tab shows how many sets in each category are enabled connected and active The tab displays the DN IP address and type of set for each active call BCM Monitor RTP Sessions tab Th
81. Click Yes In the Services table Running is displayed in the Status column for the restarted service Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 service management system 270 End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 271 ervice management system ber 2009 Copyright 2009 Nortel Networks BCM 5 0 Management Information Bases The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes the Management Information Bases MIBs supported by the BCM 5 0 A MIB is a virtual information store that contains a collection of objects that are managed using Simple Network Management Protocol SNMP The MIB is software that defines the data reported by a computing or network device and the extent of control over that device Accessing MIB files You access MIB files from the BCM Web Page You can also access BCM MIB files as a zipped file from the Nortel Customer Service Site Accessing MIB files from the BCM web page Use the following procedure to download MIB files from the BCM web page Procedure steps Step Action Go to the BCM web page Click the Administration Applications link Click BCM M
82. Copyright 2009 Nortel Networks BCM 5 0 management environment 57 Menu bar Help The menu bar help provides access to the entire Help system which includes online help and user manuals in PDF Table 23 shows the help elements available from menu bar Help Figure 15 shows the pull down menu from the Help on the menu bar Table 9 Element Manager help elements Help menu option Description Contents Opens a browser window that shows the help information by contents or index and allows a search Customer Support Opens a browser to a Nortel Networks customer support web site About Provides information about the Element Manager software such as the build number Figure 14 BCM 5 0 Element Manager menu bar help BCM Element Manager 192 167 131 33 File Edit View Metwork Session Tools Help qe yy Cut Ga Copy gy Paste Help Contents gt n Customer Support Element Havigation Paner Task Navigation About enr PMES Field level Help When you position the cursor over a field a pop up box provides a brief description of the information required in the field alidate Device ot Figure 16 shows an example of a field level help pop up box Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 58 BCM 5 0 management environment Figure 15 Field level Help BCM Element
83. Elements Opens a search dialog box that allows you to do search for devices within a range of IP addresses by using an SNMP query This function only locates BCMs that have SNMP turned on by default SNMP is turned off When an unconnected device is selected in the network element tree the following options are available under the Network selection e Delete Allows you to delete the original entry in the Element Manager network element tree and create a new instance of a network element in the tree with a new IP address If the IP address of the device changes you must delete the original entry in the Element Manager network element tree and create a new instance of a network element in the tree with a new IP address e Connect When selected Element Manager attempts to open a connection to the selected element You can also connect to a network element by right clicking on the selected element e Webpage When selected shows the web page for the selected device e Validate Device When selected interrogates the device and check for any changes Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 33 Table 2 Initial Element Manager window attributes Element Description Session Tools Help Copyright 2009 Nortel Networks Allows you to select actions fo
84. End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks ber 2009 Copyright 2009 Nortel Networks Auto Administration management The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to use Auto Administration Management feature for BCM 5 0 system BCM 5 0 Auto Administration Management navigation e Enabling Auto Administration Management feature page 228 e Creating the package page 229 e Distributing the package page 230 e Creating authentication certificates page 230 e Distributing the certificate page 231 e Fetching the patch from FTP server page 231 e Distributing the fetch patch page 232 Enabling Auto Administration Management feature Use the following procedure to launch Auto Administration Management from within Business Element Manger Prerequisites e Launch Business Element Manager and connect to the BCM 5 0 system Procedure steps Step Action 1 Click the Administration tab 2 From the Auto Administration Manager folder click Auto Administration Management Auto Administration Management panel appears 3 Select Enable Autonomous Mode Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Network
85. Figure 10 shows the menu options available Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 52 BCM 5 0 management environment Figure 9 Session selections for saving programming records BCM Element Manager 192 167 131 33 File Edit View Network Session Tools Help By Refres Disconnect Save Selected Data Save Configuration Data Save Administration Data Save All Data 4 2460 66 32 4 240 bb 54 l 192 160 2449 32 Use the following steps to save the data programming Step Action 1 Select the item on the task navigation panel for which you want to save the data into an HTML report or Excel workbook An item can be a task item task bullet or a folder 2 Click on Session gt device IP address gt Save Programming Record gt Save Selected Data A Save dialog box appears Figure 10 Save dialog box Save in Profiles Program Files 3 In the Save field choose the path where you want the file stored Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 53 4 In the Files of type field choose the format in which you want to save the data HTML or Microsoft Excel spreadsheet 5 Enter a File name Nortel recommends that you
86. Follow the instructions on the installation wizard End Removing BCM Monitor outside Element Manager If you do not require BCM Monitor on your computer you can remove it from your computer Procedure steps Step Action In Windows click Start Select Settings gt Control Panel Double click Add or Remove Programs Select BCM Monitor and then click Change Remove a fF N Follow the on screen removal instructions End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM Monitor connection The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 You can start BCM Monitor from within Element Manager or outside of Element Manager You can also disconnect BCM Monitor from the current system and connect to another system BCM Monitor connection procedures This task flow shows you the sequence of procedures you perform to start BCM Monitor To link to any procedure click on BCM Monitor connection navigation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 247 BCM Monitor connection Figure 1 BCM Monitor connection procedures Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standa
87. IBs Click Download Device MIBs A N a A File Download dialog box displays o Click Save to download the file End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 273 BCM 5 0 Management Information Bases Accessing MIB files from the Nortel Customer Service site Use the following procedure to download MIB files from the Nortel Customer Service site Procedure steps Step Action 10 In your browser go to http www nortel com The Nortel Customer Service Site home page opens lf you used the direct link the Technical Support page opens Go to step 5 Select the Support amp Training navigation menu and then select Technical Support Software Downloads The Technical Support page opens The Browse Product Support tab displays Product Finder fields In area 1 select Product Families from the selection field and then select BCM from the selection box In area 2 select Business Communications Manager BCM In area 3 select Software Click the Go link The Software tab opens In the by Title Number Keyword field enter mib and then press the Enter key A list of MIBs is displayed In the Title column click the BCM MIB link The Software Detail Information page opens Right click the BCM MIB link and select Save Target As The File Download dialog box opens In th
88. Line summary 262 BCM Monitor statistics 262 Viewing current minimum and maximum values 262 Resetting logged minimum and maximum values 263 Application Launcher 264 Accessing the Application Launcher through a web browser 264 Accessing the Application Launcher through a shortcut link on your desktop 265 Uploading a custom configuration file 266 Importing custom branding 267 BCM 5 0 service management system 268 Managing services 268 Viewing details about services 268 Stopping aservice 269 Restarting a service 269 BCM 5 0 Management Information Bases 272 Accessing MIB files 272 Accessing MIB files from the BCM web page 272 Accessing MIB files from the Nortel Customer Service site 273 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks New in this release The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This document contains information about the tools available for administering and managing the BCM system in Release 5 0 Navigation e Features page 11 Features This document contains information about the following features in Release 5 0 Business Element Manager The Business Element Manager is the primary management application for BCM 5 0 systems The BCM Element Manager is a client based management application that runs on a Windows computer T
89. M System tab provides information about the expansion chassis for BCM450 or any expansion modules connected to a BCM50 system Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 205 BCM 5 0 hardware inventory Procedure steps Step Action In the BCM Element Manager connect to a BCM 5 0 device Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM System tab View the information displayed in the BCM System Expansion area To update information about the expansion chassis click the Present checkbox to indicate that an expansion chassis is installed To add a customer defined asset number enter an ID in the Asset ID field End Variable definitions Viewing and updating information about digital mobility controllers Use the following procedure to view and update information about the digital mobility controllers Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Field Name Field Description Field Value Read Write Resource The name of the Alphanumeric Read BCM450 only expansion chassis Asset ID Customer defined track Initially zero Write ing number Expansion chassis Lists the number of the 1 or 2 Read BCM50 only expansion chassi
90. Manager 192 167 131 33 File Edt View Metwork Session Tools Help P Exit x Cut By Copy Paste Element Navigation Panel 4 Task Navigation Panel Web Page Vv Validate Device g Refresh 5 Auto retresh System Identification work Clements Configuration Rare 45 245 bb 32 E Loe Model 5CM50e ieee 243 System name REE L_ 192 158 249 352 Keycodes A _ H Subsystem System software version 5 0007 41 Administrator Access Resources lelephony Data Services H Applications Country or region North America Displays the current regional profile selected on the BCM his setting can be changed at startup Context sensitive Help You can view context sensitive Help by clicking on a navigation tree heading tab heading or field heading of a connected BCM 5 0 device and pressing the F1 function key This help opens an HTML page containing overview information or panel descriptions specific to the selected heading Once the HTML help module opens it also provide links to tasks and other features related to the panel function Figure 17 shows the HTML page opened when context sensitive help is selected Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 59 Figure 16 Context sensitive HTML pag
91. Manager or using HTTP HTTPs FTP or a connected computer You can schedule the operation to be immediate or at a specified time For the scheduled time operation the Auto Administration Management software temporarily stores the files and executes the operation at the scheduled time If both the control file and signed package is valid the Auto Administration Management software executes the control file and the payload data You can view the progress of the patching process on the Business Element Manager using the software updates panel USB keycode installation For BCM 5 0 Telset keycode entry is removed You can store a keycode file on a USB device and automatically apply it without login to the Business Element Manager The keycode auto apply process does not require an Auto Administration Management package Enabling or disabling of the Auto Administration Management feature does not affect the process The keycode file name contains System ID number and is unique to every system The BCM selects the right keycode based on the file name and then installs it Status and error handling Any error condition during the initial processing of the Auto Administration Management package terminates the process The interface returns an error code and raises an alarm for the error For successful patch a log entry is added into the auto patching server log files For information on alarm codes refer to Norte Business Communications Manage
92. NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 89 SBA Basic group access privileges You can set access privileges for SBA Basic Rights EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications User Applications User account blocking Different methods exist to block user access to the system based on your security and administrative requirements You can block unauthorized access by ensuring that you change all default passwords after the system is set up and verified You can also block user access by simply changing the password Retain a record of the password as this information does not appear either on the Element Manager pane or in the programming record file You can increase the complexity required for both Element Manager and Telset passwords to make it difficult for unauthorized users to inadvertently guess the correct password Increase complexity by increasing the type of characters required and the minimum length of the password You can configure the system to lock out a user if they enter the password incorrectly a configurable number of times You can unlock the account through the user account record or the user can wait for the lockout timer to run out before attempting to log on again The user account shows the last time a user failed to log on You can configure
93. NORTEL Administration and Secu rity Release 5 0 Document Revision 02 06 NN401 70 603 Document status Standard Document issue 02 06 Document date November 2009 Product release BCM 5 0 Job function Administration Type Publication Language type EN Copyright 2009 Nortel Networks All Rights Reserved NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Contents New in this release 11 Features 11 Business Element Manager 11 Command Line Interface 11 User accounts 11 System wide security policies 12 Back up and restore operations 12 Log management 12 Software updates 12 Diagnostic tools 12 Introduction 13 BCM 5 0 management environment 15 BCM 5 0 web page 15 BCM 5 0 management environment and applications 19 Management environment and applications navigation 19 Managing BCM with Element Manager 19 Managing BCM 5 0 with Telset administration 19 Managing BCM 5 0 voicemail and contact center CallPilot Manager 20 Managing digital mobility 20 Programming telephone sets Desktop Assistant portfolio 20 Performing initialization Startup Profile 21 Monitoring BCM 5 0 BCM Monitor 21 Managing BCM 5 0 remotely with SNMP 21 Element Manager 22 Element Manager navigation 22 Element Manager setup 22 Installing Element Manager on a Windows operating system 22 23 Installing Element Manager in a Citrix environment 23 Adding a BCM 5 0 to the Network Elem
94. Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 67 Configure them using the following rules Table 16 Firewall configuration rules Rule Services Name OpenWbem HTTP HTTPS CIM XML Start Port 5989 80 443 5989 End Port 5989 80 443 5989 Server IP Address BCM50 LAN IP BCM50 LAN IP BCM50 LAN IP BCM50 LAN IP address address address address Site authentication The generic SSL certificate does not provide site authentication a recognized signing authority does not sign the generic SSL certificate You can upgrade the SSL certificate used by the http server to a private SSL certificate which offers site certification and encryption Site authentication requires system specific information for example an IP address or a company name A site specific certificate ensures that when users point their web browser at the SSL web interface the system does not ask users to accept the certificate If you use the default BCM 5 0 generic SSL certificate the system prompts the user to accept an unsigned certificate Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 68 Security fundamentals Security certificate The BCM 5 0 includes a generic SSL security certificate The self signed certificate
95. Password Enter the password associated with the HTTP server Directory Enter the path to the subdirectory as applicable Use HTTPS Specify whether the server requires SSL Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter provides an overview of the BCM 5 0 security policies and outlines considerations that network administrators must take into account when they configure security policies The Security Policies panel allows you to establish system wide security policies This chapter describes the security policies that you can configure through the Element Manager Navigation e System security considerations page 64 e Secure protocols and encryption page 66 e Security audits page 66 e Site authentication page 67 e Security certificate page 68 e User account and group management page 73 e Accounts and Privileges page 90 System security considerations To define security parameters for users and the system you must consider the level of security required to meet your network security standard Note that the default security settings are not assigned to their maximum secure settings and you can change them to suit your specific requirements If you change the default set
96. Sat The following table shows the fields of the View by Accounts tab Table 22 View by Accounts fields Attribute Value Description User ID alphanumeric Displays the accounts by User ID Telset User ID numeric Displays the accounts by Telset User ID Locked Out Check box Indicates if a user is locked out When selected the user cannot access the system This field becomes selected when a user enters an incorrect password too many times and the system locks the user account The user must wait for the lockout timer to run out or an administrator can unlock the user account using Re enable a locked out user on page 123 1 of 2 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 93 Table 22 View by Accounts fields Attribute Value Description Locked Out Telset Check box Indicates if a user is locked out When selected the user cannot access the system This field becomes selected when a user enters an incorrect password too many times and the system locks the user account The user must wait for the lockout timer to run out or an administrator can unlock the user account using Re enable a locked out user on page 123 Disabled Check box Indicates if a user account is disabled When selected the user cannot access the system This field becomes sele
97. Service RADIUS The BCM RADIUS client complies with the RADIUS protocol described in RFC 2865 and supports the following authentication and authorization functions e ACCESS REQUEST messages e ACCESS ACCEPT messages RADIUS does not support other functions such as challenge key and accounting messages If you use RADIUS to authenticate and authorize users and the RADIUS servers are not in service or are out of contact the BCM reverts to using local authentication When you select RADIUS as the authentication method user IDs and passwords are authenticated on the RADIUS server for the following tasks e administration of the BCM using Element Manager e access to the BCM website e access to the BCM Monitor e dial in access to the BCM using modem or ISDN e Contact Centre administration e BCM Amp configuration e CTE DA ProAE Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 142 System wide security policies configuration e Telset administration e IP set registration e voice mail and web based administration e Call Detail Recording functionality Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Authentication Service Policy 2 On the Account Management menu select Local Authentication or RADIUS End C
98. TP server 231 Distributing the fetch patch 232 BCM 5 0 utilities 234 Pinging a device 234 Tracing a route 235 Viewing Ethernet activity 235 Resetting and rebooting 236 Warm reset 236 Cold reset 237 Rebooting 238 Creating a scheduled reboot 239 Modifying scheduled reboot 240 Deleting a scheduled reboot 241 Setting release reasons 241 Command Line Interface 242 Configuration CLI 242 Maintenance CLI 243 BCM Monitor installation and removal 244 Installing BCM Monitor outside Element Manager 244 Removing BCM Monitor outside Element Manager 245 BCM Monitor connection 246 Starting BCM Monitor within Element Manager 248 Starting BCM Monitor outside Element Manager 248 Disconnecting from a BCM system 249 Connecting to another BCM system 249 Using BCM Monitor 252 System status snapshots 252 Configuring BCM Monitor for static snapshots 253 Saving a static snapshot 255 Configuring BCM Monitor for dynamic snapshots 255 Using the dynamic snapshot utility 257 UIP information analysis 257 Enabling UIP message monitoring 258 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 10 Contents Disabling UIP message monitoring 259 Logging UIP data 260 Accessing UIP log files 260 Disabling UIP timeout settings 260 Accessing message detail information elements 261 Clearing message detail information elements 261
99. a End Viewing Ethernet activity Use this procedure to view Ethernet activity in the BCM 5 0 system Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Ethernet Activity The Ethernet Activity panel opens 3 In the Ethernet Activity area click Retrieve Details are displayed in the Results area End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 utilities 236 Resetting and rebooting Use the Reset utility to perform a warm reset cold reset or reboot of your BCM 5 0 system You can also perform a Configuration Reset which will restore configuration settings to the factory default or a Software Reset which will reset the software and configuration to the factory default For information on Configuration and Software Resets see Maintenance CLI page 243 Warm reset Use this procedure to restart all telephony services including LAN CTE voice mail and IP telephony This operation does not affect configuration parameters or programming CAUTION All active calls on the BCM 5 0 system will be dropped Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Reset The Reset panel opens 3 Click Warm Reset Telephony Services A confirmation dialog box appears 4 Click OK
100. a Fthornot Actinithe Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 51 Figure 8 Programming record in an Excel spreadsheet Ej Microsoft Excel programming record iS jol x EBS File Edit View Insert Format Tools Data Window Help Adobe PDF ea for he Dada Bale 9 Bi are lid B z u EZS if t 4 EE RSR a BA Ye Reply with Changes End Review B Al Ma fe Hardware Inventory B c D E R Hardware Invento 2 3 15 QT Value System Nortel Business Communications 6 Manager 7 Type chassis 8 System name bem50R2 9 System ID 0016C4417D10 10 Model BCMSObe 11 Serial number NNTMH400069 12 Customer asset ID 13 Owner name 14 Location of this system 15 Last change for the system 2006 09 14 10 16 17 16 BCM50 Expansion Chassis 18 Expansion Chassis Present Asset ID Field Replaceable MBM 19 false true false true Attached Devices Model 26 Analog 27 Analog 28 585 1120E2002 29 31 Property Value M 4 D Summary Alarms AlermSettings SNMPTraps SveMgr HwInvnt GosMon UPSM 4 gt faa Ready NUM To create this file you use the Save Programming Record command on the Session menu The Save Programming Record provides four menu options
101. a log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Log types The BCM 5 0 logs are grouped in three categories e Operational logs e Diagnostic logs e Sensitive logs Each log category contains one or more log files A log transfer groups all selected categories into a common archive The embedded categories have easily identified names and are accessible to utilities such as WinZip MS Windows and tar UNIX Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 106 Administration fundamentals When you transfer log archives a set of additional log files is included in the log archive These files are system information reports which contain information about the system at the time of the log transfer Administrators have access to all log categories Users who need only operational information have access to Operational and System Information logs Log type navigation e Operational logs page 106 e Diagnostic logs page 107 e Sensitive logs page 107 Operational logs Operational logs contain information about the BCM 5 0 system and its use such as alarm information configuration changes and security information Administrators and authorized users can access Operational logs and view them using the Log Browser Table 330perational logs page 106 li
102. a user account to automatically expire on a given date You can manually disable the account If the user is currently logged in this takes effect at the next logon attempt If you want to decrease the amount of system access you can delete groups and reassign groups with lower access privileges to the user account The administrator that performs maintenance tasks can lock the system during the duration of the maintenance Any user already logged on remains logged on but cannot log on again until the Exclusive Access timer runs out Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 90 Security fundamentals Accounts and Privileges This section describes the tabs and fields available on the Accounts and Privileges pane Accounts and Privileges navigation e Current account page 90 e View by accounts page 91 e View by groups page 97 Current account The Current Account tab provides a summary of user information about the person currently signed into Element Manager Table 21 Current account tab Telset user ID Read only Telset Numeric password Last Read only Successful login Account Read only Management Failed Login History Last failed read only login From Last failed read only login Copyright 2009 Nortel Networks Attribute Value Account Read only Notifications User ID Rea
103. able with the default settings To modify table settings click on the fields that you want to change and use the list to choose a new setting or type in the setting If information in the table is used by more than one panel a Modify button may appear Click on this button to bring up a dialog box where you can change information as required To delete table settings click on the row you want to delete from the table then click the Delete button You can select one line or you can use the Shift or Ctrl buttons to delete a group of entries Figure 5 shows examples of how to select table entries for deletion Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 44 BCM 5 0 management environment Figure 4 Deleting table entries Exceptions ROstr02 ROstrO3 ROstrO4 ROstrO5 Add Select one entry Delete Copyright 2009 Nortel Networks Exceptions Use Control key to select several entries Use Shift key to select range Copying table information You can copy table information using the copy and paste method on tables that require a large amount of propagation of duplicate data For example tables within the Sets and Lines task tree items contain the copy and paste functionality Use the following steps to copy data within a table Step Action Select the row f
104. ached 5 In the Lockout counter reset field enter the number of minutes to wait to reset the Lockout counter End Configuring the idle session timeout You can use the idle session timeout feature to automatically log out users who have been inactive for a specified period of time Follow this procedure to specify the period of time before inactive sessions are timed out Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 140 System wide security policies configuration Procedure steps Step Action 1 Select Configuration gt Administrator Access gt Security Policies gt Session Management Policy 2 In the Session timeout box enter the number of minutes to wait after a period of inactivity before the session times out End Configuring password expiry policy Use this procedure to create a password expiry policy Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Local Authentication Policy Select the Enable check box to enable the password expiry policy In the Days before password expire field enter the number of days that you can use a password before it expires 4 In the Warning days before password expire field enter the number of days prior to password expiry that the user receives a n
105. an application such as Word Pad or Microsoft Word but you cannot open or view them using the Element Manager Log Browser Nortel recommends Word Pad since this application retains the column structure of the logs Transferring and extracting logs Using the BCM 5 0 Element Manager you can transfer log files by using e animmediate log transfer e ascheduled log transfer Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 108 Administration fundamentals You can create modify or delete a scheduled log transfer You can transfer log files to the following destinations e a USB storage device e your personal computer e anetwork folder e an FTP server e an SFTP server for secure file transfer Log archives transferred to servers and the USB device are named with a Log_ prefix The system name of the BCM 5 0 and the date time are appended to the prefix An example filename is Log_acme_20050708T101604 tar When you transfer log files to the computer on which your Element Manager is installed the default location for the Logs folder is BCM 5 0ElementManager files logs You may wish to create a folder within this folder for each BCM you are managing so that log files from a particular BCM 5 0 can always be transferred to the associated log file folder on your computer When you are transferring the log archive to your persona
106. and updating system expansion information page 204 Procedure steps Step Action 1 In the BCM Element Manager connect to a BCM450 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM System tab View the information displayed in the Media Bay Modules area To update information about the media bay modules enter an ID in the Asset ID field and enter any other information in the Details field End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 203 BCM 5 0 hardware inventory Variable definitions considered field replace able by the manufacturer Field Name Field Description Field Value Read Write Instance Specifies the location Alphanumeric Read of the MBM Resource The name or type of Alphanumeric Read the MBM Asset ID Customer defined track Initially zero Write ing number Details Enter optional details Numeric Write about the MBM FRU Indicates if the unit is True if checked Read Viewing information about hard disk drives Procedure steps Use the following procedure to view information about the hard disk drives Step Action In the BCM Element Manager connect to a BCM 5 0 device Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM Sy
107. andard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 29 Attention Clicking the X box on the upper right corner causes the Element Manager application to close and all current sessions with BCM 5 0 devices are terminated Do not click on the X box to disconnect Element Manager from its current session End Closing the Element Manager To close the Element Manager select File gt Exit or click on the X box on the upper right corner of the window Close all active sessions before you close the Element Manager application Element Manager window attributes The initial Element Manager window has several attributes that appear regardless of whether the Element Manager is actively connected to a network element Although all of the network elements appear some of the menu options may not be available for the selected device depending on the device s state The following sections describe the menus and information available on the Element Manager panel e Initial panel details page 29 e Configuration task navigation panel details page 37 Initial panel details Figure 2 shows the initial panel of a newly installed Element Manager At this point no network elements have been defined and the Element Manager is not connected to any elements Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009
108. anufacturer Viewing information about Daughter Cards on BCM50 Use the following procedure to view information about daughter cards on BCM50 The Daughter Cards provides information about Router and BRI cards on BCM50 Procedure steps Step Action 1 In the BCM Element Manager connect to a BCM50 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM System tab 3 View the information displayed in the Daughter Cards area End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 hardware inventory 202 Variable definitions Field Name Field Description Field Value Read Write CDC CPC code The CPC code of the Alphanumeric Read compact daughter card CDC PEC code The PEC code of the Alphanumeric Read compact daughter card CDC serial number The serial number of Alphanumeric Read the compact daughter card CDC hardware The hardware version Numeric Read version of the compact daugh ter card Viewing and updating information about media bay modules Use the following procedure to view information about the media bay modules The Media Bay Modules area on the BCM450 System tab provides information about the MBMs connected to the BCM450 main unit For viewing and updating information about MBM on BCM50 see Viewing
109. are version BCM 450 only Read Power Supply Resource BCM 450 only Read Field replaceable BCM 450 only Read Main Chassis Fans Instance BCM 450 only Read FRU BCM 450 only Read Attention Fields marked with an asterisk can also be remotely queried by SNMP using the Entity MIB Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 software updates The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to manage BCM 5 0 software updates BCM 5 0 software updates navigation e Viewing the software update history page 210 e Obtaining BCM 5 0 software update page 211 e Checking the status of a software update page 212 e Applying a software update page 212 e Scheduling a software update page 220 e Modifying a scheduled software update page 223 e Deleting a scheduled software update page 224 e Viewing the software inventory page 225 e Removing a software update page 225 Viewing the software update history Use the following procedure to view the history of updates that have been applied to the BCM 5 0 system Using the Software Update History panel you can view the history of all software updates including software upgrades that have been applied to the BCM 5 0 since the it was shipped You can e vie
110. associated with the selected BCM 5 0 system such as the name of the administrator and their contact information and the location of the BCM 5 0 system You can add or update this information The date on which this information is updated is displayed BCM 5 0 area in accordance with LastChangeTime of the Entity MIB Procedure steps Step Action 1 Select Administration General Hardware Inventory The Hardware Inventory panel opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 207 BCM 5 0 hardware inventory 2 Select the Additional Information tab 3 View the information displayed in the Other Information area at the bottom of the screen 4 If you want to add or update information about the owner or administrator of the BCM 5 0 system enter information in the Owner Name field 5 If you want to add or update other information about the BCM 5 0 system enter it in the Additional Notes field End Variable definitions Field Name Field Description Field Value Read Write Owner name The owners name or Up to 256 characters Write any other information such as the administrator s name and contact information Additional Notes Additional information Up to 256 characters Write about this system Write Last change forthe Date and time when example 2004 04 16 09 Read system the information was 1
111. ates or filter according to alarm severity to reduce the number of results Procedure steps Step Action In the Retrieval Results table select or clear the checkboxes in the Show area To sort the contents of the Retrieval Results table click on the table headings End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 log management system 196 Viewing details for a single log record Use the following steps to view details for a single log record Procedure steps Step Action 1 In the Retrieval Results list table select a log record Log details for the selected log record are displayed in the Log Details area End Viewing details for multiple log records Use the following steps to view details for multiple log records Procedure steps Step Action 1 In the Retrieval Results list table hold down the Shift key and select log records to select multiple contiguous log records Log details for the selected log records are displayed in the Log Details area separated by dashed lines 2 In the Retrieval Results list table hold down the Control key and select log records to select multiple non contiguous log records Log details for the selected log records are displayed in the Log Details area separated by dashed lines 3 To toggle between viewing log d
112. ation User Documentation Guests access privileges You can set access privileges for Read only access to all but Utilities Backup and Restore and Log Management EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation Web User Applications Voice Admins access privileges You can set access privileges for EM CONFIG System Identification EM CONFIG System Time and Date Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 84 Security fundamentals EM CONFIG System Keycodes EM CONFIG System IP Subsystem EM CONFIG Administrator Access Accounts and Privileges Current User EM CONFIG Resources all EM CONFIG Telephony all EM CONFIG Data Services DHCP Server Setting EM CONFIG Applications LAN CTE EM CONFIG Applications Voice Messaging Contact Center EM ADMIN General Alarm EM ADMIN General Alarm Setting EM ADMIN General Hardware Inventory EM ADMIN General Alarm EM ADMIN General Alarm Setting EM ADMIN System Metrics Qos Monitor EM ADMIN System Metrics NTP Metrics EM ADMIN Telephone Metrics all EM ADMIN Utilities BCM Monitor EM ADMIN Utilities Reset EM ADMIN Software Management all as read only Web Documentation User Documen
113. ays Dialing if the BCM 5 0 user is in the process of dialing digits to place a call displays Alerting if a call has been received on the line and a BCM 5 0 user s phone is ringing displays Connected if the line has a connected call displays Held if the line has a call on hold e duration displays the duration of the call e number and name displays the line number and line name In the line monitor area colors are used to indicate the state of each line e gray represents lines that are idle e blue represents lines that are active e red represents lines that are alerting e dark red represents lines that are on hold BCM Monitor Usage Indicators tab The Usage Indicators tab displays real time information about the BCM 5 0 system The tab displays the following information e BCM 5 0 system data including CPU and memory use e resources used on the Media Card including signaling channels media channels voice bus channels and DSP resources e active telephony devices such as IP trunks IP sets voice ports and media gateways The information is displayed as an absolute figure and as a percentage of the resource used You can capture a static snapshot of this information or log it dynamically Usage values The Usage Indicators tab can show high CPU usage occurring on the BCM 5 0 When you create backup archives or log archives a high level of CPU usage can occur This level of CPU usage is normal
114. button The log file is saved as a tar file in the location you specified End Variable definitions Column Value SFTP Server Hostname or IP address of the SFTP server For SFTP storage locations you must use an SCP server BCM 5 0 supports Open SSH 3 7 User Name User name associated with the SFTP server Password Password associated with the SFTP server Directory Path to the subdirectory if applicable optional Configuring scheduled log transfers You can schedule a log transfer for a future date for a single transfer or for recurring future transfers You can create multiple schedule entries For example you can transfer Operational logs and System Information logs on a daily basis and transfer Diagnostic and Sensitive Information logs on a weekly basis This section contains information on the following topics e Creating a scheduled log transfer page 187 e Modifying a scheduled log transfer page 189 e Deleting a scheduled log transfer page 190 Creating a scheduled log transfer Use the Copyright 2009 Nortel Networks following procedure to schedule a log transfer Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 log management system 188 Procedure steps Step Action 10 11 12 Click the Administration tab and then open the Logs folder Click the Log Management task The Log Ma
115. ccount page 151 Adding a new user account Administrators can create user accounts when the BCM is configured to authenticate users locally The BCM 5 0 supports up to 1999 user accounts Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 150 Accounts groups and privileges configuration After you create a new user account you can assign groups to that account Groups are sets of privileges based on user tasks or roles For information about creating groups and assigning groups to accounts see BCM 5 0 user group management procedures navigation page 155 and Adding a user account to a group page 157 Procedure steps Step Action o ON OD OO Ff 11 12 13 14 15 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account tab Click Add In the Add Account dialog box enter a description of the account in the Description field Enter the user identifier in the User ID field In the User password field enter the user password In the Confirm password dialog box enter the user password again Enter the Telset user ID In the Telset password field enter the Telset password for the user In the Confirm password dialog box enter the user password again If the user connects through a modem enter the number the system dials
116. ckups logs software updates and keycodes You must make sure that the folder is set up as a shared Windows resource and the BCM 5 0 is properly configured to have write access to the network folder For information on setting up a network folder contact your network administrator Saving information to a network folder can take a significant amount of time The speed and security of the transfer are based on the speed and security of the network Table 12 Configure Network Folder attributes Attribute Action Network Folder User Name Password Directory Enter the hostname or IP address of the network folder Enter the user name associated with the network folder Enter the password associated with the network folder Enter the path to the subdirectory as applicable Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 62 BCM 5 0 management environment FTP servers Storing information on an FTP server is similar to storing information in a network folder It offers a centrally accessible way to store BCM 5 0 data The speed of transferring to an FTP server is based on the speed of your network Transfers to an FTP server generally have a low level of security unless the transfer is set up to run through a VPN Table 27 provides information required to use an FTP server Table 13 Configure FTP server attr
117. ct the BCM Monitor tabs that you want to include in dynamic snapshots in the Tabs Saved in Snapshot box For example if you want the snapshots to include information about voice ports make sure that Voice Ports is included in the Tabs Saved in Snapshot box To remove a tab from the snapshots select a tab from the Tabs Saved in Snapshot box and use the arrow button to move the tab to the Tabs Not Saved in Snapshot box In the Automatic Snapshot area click the Enable Automatic Snapshot check box to enable automatic snapshots If you disable automatic snapshots BCM Monitor will take a single snapshot instead of a series of snapshots If you enable automatic snapshots the Automatic Snapshot Interval sec box and the Number of Snapshots box become available In the Automatic Snapshot Interval sec box enter the interval in seconds between successive automatic snapshots In the Number of Snapshots box enter the number of snapshots from 1 to Infinite Click OK End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 257 Using BCM Monitor Variable definitions Variable Value Auto Increment Counter Automatically increments the filename so that subsequent files do not overwrite earlier files Adds lt counter gt to the filename in the Output Filename box BCM Name Adds the name of the BCM to the filename
118. cted when the account expiry date is reached See Enabling and disabling an account on page 124 Buttons Add Opens the Add Account dialog box Delete Deletes the selected user account Modify Opens the Modify Account dialog box 2 of 2 Attention You cannot delete the nnadmin user therefore ensure that you change the default password as soon as possible after system setup Keep a record of the password in a safe place If you select a user on the Users list two additional panes appear in the lower frame e Use the General pane to see the current status of the account See View by account general page 93 e Use the Group Membership pane to associate the account to group profiles which determines user access See View by account group membership page 96 View by account general The General panel provides user account information and account control settings The following table describes each field on this pane Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 94 Security fundamentals Table 23 View by Accounts General fields Attribute Value Description Description Account Expiry Account will be disabled on Enable account expiry Password expiry on login Password expiry on login Alphanumeric Date Check box Account Textual Credentials Men
119. ctory of the network folder optional Applying a software update from an FTP server Use this procedure to apply an update from an FTP server CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 software updates 218 Procedure steps Step Action 10 In the task panel click the Administration tab Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open Click the Get New Updates button The Get New Updates window opens Select FTP Server from the Retrieve From selection field Configure the FTP Server attributes Click the OK button The Find Software Updates window opens and displays a list of updates found in the specified location Select an update The update must have a status of Available Click the Apply button A confirmation window opens C
120. d November 2009 Copyright 2009 Nortel Networks 132 Administration fundamentals The following table lists the file names and file descriptions of each supported standard MIB Table 41 MIB file descriptions for standard MIBs MIB File name Notes MIB II rfc1213 mib mib This MIB defines the Management Information Base MIB II for use with network management protocols in TCP IP based internets SNMP FRAMEWORK MIB snmp framework mib mib This is the SNMP Management Architecture MIB This standard MIB displays parameters related to the SNMP agent on the BCM ENTITY MIB entity mib mib This MIB defines physical and logical system components on the BCM and associations between these components HOST MIB host resources mib mib This MIB is used to manage host systems It is useful for monitoring resource usage and system performance IF MIB if mib mib This MIB describes generic objects for network interface sub layers SNMPv2 MIB snmpv2 mib mib This MIB defines basic SMI types and structures used by other MIBs IANAifType MIB ianaiftype mib mib This MIB defines types which are used by IF MIB Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 133 The following table lists the file names and file descriptions of each supported Nortel MIB Table 42 MIB file descriptions f
121. d November 2009 Copyright 2009 Nortel Networks 158 Accounts groups and privileges configuration Enabling and disabling an account As the administrator you can enable or disable accounts on an immediate or timed basis Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Accounts tab 2 Select the user you want to disable or enable in the Accounts table 3 Under the Disabled column either select disable or clear enable the check box for the user The change applies the next time the user logs on End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Nortel Copyright 2009 Nortel Networks configuration ber 2009 Copyright 2009 Nortel Networks Data backup and restore The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter provides instructions for backup and restore operations for Nortel Business Communications Manager 5 0 Navigation e On demand backups page 160 e Scheduled backups page 165 e Data restoration page 174 On demand backups This section contains information on how to perform on demand backups to the BCM 5 0 On demand backup procedures navigation e Performing an
122. d as well This feature allows authentication of remote users calling in through a modem After authentication the BCM 5 0 will call the user back at the number specified Nortel recommends that each user have a separate user account User Name with a unique password These are set up by a user with administrator privileges in the Element Manager The password only shows up as asterisks on the Element Manager panel If the password is lost the administrator can reset the password for the user by re entering the password in the user account Each user can access their own user information and change their password User accounts can be disabled either manually or through dated expiry On the Telset administration menu F9 8 only the administrator SBAlnstaller can enable or disable the Telset user IDs and modify or delete Telset user passwords Default passwords The following table lists the available default passwords for the Element Manager interface the Telset interface and the voice mail interface Table 18 Default passwords User ID Default Telset ID Default Function Available at passwords Telset startup password nnadmin PlsChgMe 738662 266344 Read only installer system Yes administrator nnguest nnguest Read only web only access Yes 738266 266344 Set based installer level No 738727 727587 Set based administration No Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06
123. d basic access No voicemailadmin PlsChgMe 738862 266344 Voice mail No administration Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 88 Security fundamentals Telset group access privileges There are four set based group access privileges The following sections list the access privileges in order of greatest to least SBA Installer group access privileges You can set access privileges for SBA FEATURE 9 8 SBA Installer Rights IP Set Registration when IP set registration is configured and a global password setting is used EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications User Applications SBA System Coordinator and group access privileges You can set access privileges for SBA Coordinator Plus Rights EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications User Applications SBA System Coordinator group access privileges You can set access privileges for SBA Coordinator Rights EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications User Applications Nortel Business Communications Manager 5 0 Administration and Security
124. d only Password Alphanumeric Failed Telset Login History Description This field displays account notifications such as notifications of password expiries A read only field that a user with administrator privileges can change on the user accounts pane Requires a password entry that contains all the security requirements Changes to the password take effect at the next logon session A read only field that a user with administrator privileges can change on the user accounts pane Requires a numeric password entry unique for each user These strings must satisfy the security requirements This password takes effect at the next logon session Indicates the last date and time the user account was used to log on to the system read only Displays the method used to authenticate the user session local authentication or centralized authentication through a RADIUS server Displays the date and time of the last failed login Displays the interface from which the login was attempted Displays the date and time of the last failed login by a Telset user Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Security fundamentals 91 Table 21 Current account tab Attribute Value Description From Displays the interface from which the login was attempted Exclusive Access Exclusive numeric Specifies the amount of time left before other users ca
125. dows Vista Business Ultimate and Enterprise SP2 32 bit 64 bit e Windows XP e Windows XP Professional SP3 You use BCM Monitor from a remote PC that has IP connectivity to the monitored system You can open multiple instances of BCM Monitor on a single PC to monitor several remote BCM 5 0 systems at the same time When BCM Monitor connects to a BCM system that does not support a particular information element this is indicated by N A in the relevant BCM Monitor panes BCM Monitor does not require significant hard disk space or memory on the client PC System Administrators and support personnel can use BCM Monitor to obtain real time troubleshooting data about the BCM system and to save data to generate system utilization and traffic reports BCM Monitor BCM Info tab The BCM Info tab displays static information about the BCM 5 0 system such as e information about the main hardware components of the BCM 5 0 system e software installed on the system e IP configuration data You can use the information on this tab to verify the software release level of the BCM 5 0 the published IP address and default gateway of the BCM 5 0 main unit the last time the BCM 5 0 was rebooted as well as IP address information about other Ethernet interfaces on the BCM 5 0 main unit The installed devices on the BCM 5 0 Info tab appear as follows e NIC ethO indicates a LAN internal to the BCM 5 0 system Nortel Business Communicati
126. duled Allows you to create a new Scheduled Reboot tab Reboot Diagnostic Settings Diagnostic settings is a utility that allows you to determine the level of system reporting you require for released ISDN or VoIP calls You can choose to have no text a simple explanation or a detailed explanation IP Set Port Details The IP Set Port Details panel displays the settings for the physical ports that the IP sets connect to on the media bay modules The following table lists the fields on the IP Set Port Details panel Table 37 Reset functions Variable Description Port The port number of the physical device DN Each port supports one telephone hence one DN record Device type The type of module Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 118 Administration fundamentals Table 37 Reset functions Variable Description State Addon Addon Type Version This field indicates whether a module line or DN is in use or even provisioned States are Idle Active Deprovisioned Indicates auxiliary items added to the telephony devices or trunks This is a list number This field indicates the type of add on such as a KIM module This field indicates the version of firmware running on the add on device LAN IP Packet Capture You can initiate IP packet
127. dure Extracting the log file page 194 to extract the archive into the appropriate folder Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 log management system 194 Extracting the log file Use the following steps to extract the log files from the log archive Procedure steps Step Action 1 Left click a network element The network element may be connected or disconnected 2 Select File View Network Element Logs The View Log File window opens 3 Select the directory or location that contains the transferred BCM 5 0 log file tar archive Select Network Element log archives tar in the File of Type field Select the archive file and then click the Open button A confirmation dialog box opens 6 Click the Yes button to extract the contents of the zipped file A message dialog box opens and displays a success or error message for each extracted file 7 Click the OK button to acknowledge an individual message or click OK to All to acknowledge all messages once the extraction is complete Alternatively you can wait until the extraction is complete and then close the window Once the files are extracted the View Log File window opens 8 Select a log file folder for example operationalLogs tar Select systemlog from the Files of type field to show only log files that the Log Browser can display
128. e g the B ardware ento 050 erne plore O x File Edit View Favorites Tools Help Q O ld 2 D Ds krs Z Sa JS Address e C Program Files Nortel BCM 4 0 BCM40ElementManager Docs Help BCM40 wwhelp wwhimplijavayhtml wwhelp Atm z Go Links Google PSearch Web Ra Options SINCE index Search B Product Fundamentals Administration a Administration i ECM Management Environment Using the BCM Hardware Inventory lt E wentory Using the BCM Fault ae Systq Using the BCM Service Management S Monitoring BCM Status and Metrics BCM Utilities Backing Up and Restoring BCM Data Managing BCM Logs Managing BCM Software Updates ECM Security Policies and Accounts and Managing BCM with SNMP Telset H Call_Detail_Recording This chapter describes how to use the BCM Hardware Inventory The Hardware Inventory task in the BCM Element Manager displays information about the BCM50 system including connected expansion units e populated Media Bay Modules MBMs e attached telephone devices You can view the information in the Hardware Inventory remotely using Simple Network Management Protocol SNMP management systems and the Entity Management Information Base MIB RFC2737 NO060598 Li ee BCM 5 0 common file input output processes Many BCM 5 0 tasks require task data to be transferred to or retrieved from different destinations or sources
129. e You can upload a private security certificate to replace the generic web certificate provided with Nortel Business Communications Manager 5 0 With a custom site specific certificate you can have site validation that eliminates security warnings Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt SSL and SSH Policy In the SSL section click Install Web Server Certificate On the Transfer Certificate browse pane locate and select the security certificate file Click Transfer Certificate On the Transfer Private Key browse pane locate and select the private key file Click Transfer Private Key On the Install Web Server certificate window click OK to install the certificate End Transferring an SSH Key Pair Transfer an SSH Key Pair to allow the administrator to download a public security certificate or an SSH key pair Install the new certificate on each SFTP server the BCM 5 0 communicates with to ensure a secure connection for operations such as backup and restore and software updates Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt SSL and SSH Policy 2 In the SSH section click Generate New SSH Key pair The new key is placed on the computer running BCM 5 0 Click Save For the SSH Key pair click Transfer Pub
130. e selected for SSL Transfer Public Button Downloads a public security certificate Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 Security fundamentals 73 User account and group management This section contains information on how to manage user accounts and groups User account and group management navigation e User accounts page 73 e Default passwords page 74 e Default user account groups page 75 e Default access privilege non set page 79 e Telset access security page 87 e User account blocking page 89 User accounts User accounts are defined by e aunique user ID visible only to authenticating services Element Manager IDs are alphanumeric and Telset IDs are numeric e aunique user name assigned for either or both the Element Manager and Telset configuration that includes a minimum length that you define when you configure the security policies e a unique password assigned for any defined user ID Passwords must satisfy the Password Policy settings for the system that you define when you configure the security policies e alist of group attributes that allow the user specific access privileges in the system After you create an account you can assign groups to that account Groups are sets of privileges based on user tasks or roles For example if you have a user who is responsible for rem
131. e window displays for the month and day of the month If you select Weekly the days of the week are displayed Select the check box for Daily to select the day Month Select the month that you want the scheduled backup to occur Displays only when you select Once as the Recurrence Day of Month Select the day of the month that you want the scheduled backup is to occur Displays only when you select Once or Monthly as the Recurrence Time Select the time that you want the scheduled backup is to occur Recurrence Select how often you want the scheduled backup to occur Options are Once Daily Weekly and Monthly Depending on the option you choose the window displays selections for the month and day of month If you select Weekly the days of the week are displayed Select the check box for Daily to select the day Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 170 11 Click OK The scheduled backup is displayed in the Scheduled Backups table End Creating a scheduled backup to a USB storage device You can create scheduled backups to a USB storage device Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Backup The Backup pane appears and displays the Immediate Backup tab
132. e 12 for the Application log panel Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 54 BCM 5 0 management environment Figure 11 Application log panel Level Messe pro 1 Padecito tranciste HEK rsazzag RASC Ps 1 HEN D1 4FFFF ONNO D APPO pro HEE 4 AIDE DSCC rE C sO pe 1 Foedtotraneists HEX 2558 APPO pro Fatacitotranaiste HEK rsarzag BASO pe 1 HEN St 291068 MBCFFFF Baso Show F pE F prO F Man F ERRAR 10 I 3005 0314 096 SS Parri 4137D retrieved rat 9000 eoceectert V LogOetst lt 4 BCM 5 0 integrated launch of related applications BCM 5 0 Voicemail and CallCenter applications are managed by CallPilot Manager and real time system activity is monitored with the BCM Monitor All of these applications can be launched through buttons provided at an appropriate location in the Element Manager You can specify whether you want to pass logon credentials to applications launched from the Element Manager under View gt Preferences gt Tool Launch When you pass logon credentials to these applications you do not need to re enter your password when the BCM Element Manager launches them These applications also have application based Help systems You can launch CallPilot Manager by clicking by the Launch CallPilot Manager button under Configuration Task gt Applications gt Voice Messagin
133. e 81 PPP Login PPP Access access privileges page 81 AdminDownload Admin Download access privileges page 82 Exclusive Access Exclusive Access access privileges page 82 Admin Admin access privileges page 82 DataAdmins DATA Admins group access privileges page 82 Remote Access Remote Access access privileges page 83 Voice Admins Voice Admins access privileges page 83 Software Upgrade Software Upgrade access privileges page 85 Alarm Viewer Alarm Viewer access privileges page 85 SBA Installer SBA Installer group access privileges page 88 Security CTE Appl CTE App access privileges page 80 Operational Logs Operational Logs access privileges page 86 Diagnostic Logs Diagnostic Logs access privileges page 86 Modem dial out Modem dial out access privileges page 86 ISDN dial in ISDN dial in access privileges page 86 ISDN dial out ISDN dial out access privileges page 86 Data Admin DATAAdmins DATA Admins group access privileges page 82 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard Copyright 2009 Nortel Networks November 2009 Security fundamentals 77 Table 19 Default user account groups continued Remote Access Guest Voice Admin Power Users Backup Operators Security Admin Download Guest Download Remote Moni
134. e Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Attention The BCM 5 0 supports only Apache web servers as HTTP servers You must enable automatic index generation on the HTTP server for the directory where the update is located Procedure steps Step Action 1 In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open 3 Click the Get New Updates button The Get New Updates window opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 software updates 220 10 Select HTTP Server from the Retrieve From selection field Configure the HTTP Server attributes Click the OK button The Find Software Updates window opens and displays a list of updates found in the specified location Select an update The update must have a status of Available Click the Apply button A confirmation window opens Click the Yes button The Software Update Complete confirmation window opens Click the OK button The Updates in Progress table lists the update as In Progress A software update that has the Reboot Required field checked wil
135. e Modify Scheduled Backup window appears 10 Modify the attributes of the scheduled backup as required 11 Click OK 12 The modified backup appears in the Scheduled Backups table End Deleting scheduled backups You can delete existing scheduled backups Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Backup The Backup pane appears and displays the Immediate Backup tab Click the Scheduled Backups tab The Scheduled Backups pane appears NO O1 FF WO DN Select a scheduled backup in the Scheduled Backups table Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 167 Data backup and restore 8 Click Delete A confirmation window appears Click Yes The scheduled backup is removed from the Scheduled Backups table End Creating a scheduled backup to BCM You can create scheduled backups to BCM Procedure steps Step Action ON OO a RAQ 11 12 13 Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder and then click Backup The Backup pane appears and displays the Immediate Backup tab Click the Scheduled Backups tab The Scheduled Backups pane appears Click Add The Add Scheduled Backup window appears In the Backup To f
136. e RTP Sessions tab displays information about Real Time Protocol RTP over UDP sessions which involve either the BCM 5 0 system or an IP set controlled by the BCM 5 0 system You can use the information in this tab to monitor the direct path between two IP sets The tab displays information about e local IP endpoints two sets both connected to the BCM 5 0 combinations of IP to IP TDM to IP and TDM to TDM anestimate of network traffic generated by RTP sessions between TDM devices or local IP devices e local to remote IP endpoints combinations of IP to IP TDM to IP anestimate of network traffic generated by RTP sessions e remote IP endpoints IP to IP anestimate of network traffic generated by RTP sessions between remote IP endpoints the number of allocated media gateways that are providing a connection between a TDM device and an IP endpoint The RTP Sessions tab also displays detailed information about active RTP sessions The RTP Session Details area displays the following line for each active session IP Endpoint A IP Trunk X lt stream info gt IP Trunk Y IP Endpoint B Codec FPP Details The IP Endpoint tokens contain information about each IP endpoint type DN IP address RTP port number The IP Trunk tokens contain information about the IP Trunk used by each endpoint if no trunk is used the token is omitted The Stream Info token shows which RTP streams are enabled between the No
137. e Save As dialog box select the file or folder in which you want to save the MIB zip file and then click the Save button The MIB zip file is saved to your personal computer End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Nortel Business Communications Manager 5 0 Administration and Security Copyright 2009 Nortel Networks The information in this document is sourced in Canada the United States India and the United Kingdom All Rights Reserved Publication NN40170 603 Document status Standard Document issue 02 06 Document date November 2009 Product release 5 0 Job function Administration Type Publication Language type EN NORTEL the globemark design and the NORTEL corporate logo are trademarks of Nortel Networks Windows is a trademark of Microsoft Corporation All other trademarks are the property of their respective owners To provide feedback or report a problem with this document go to www nortel com documentfeedback NORTEL
138. e accounts by user ID Telset User ID Numeric Displays the accounts by Telset user ID Buttons Add Opens the Add Account to Group dialog box Allows the user account to be added to the selected group Delete Deletes the selected user account from the selected group Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter provides an overview of administration fundamentals such as backup and restore operations system logs and utilities Navigation Data backup and restore page 99 Log management page 104 Hardware Inventory page 113 Software updates and software inventory page 114 BCM 5 0 utilities page 114 BCM Monitor page 119 Auto Administration Management page 125 SNMP MIBs page 131 Application launcher page 134 Data backup and restore This section provides information about how to back up and restore data from the BCM 5 0 system Data backup and restore navigation Scope of data backup and restore page 99 Backup options page 100 Restore optional components page 103 Scope of data backup and restore Before you make administrative changes or as your BCM 5 0 system accumulates information you can create a backup archive on the BCM itself
139. e data to make it easier to find information use the right click function on table column headings to open a Sort dialog box The Sort dialog box allows you to choose how a table sorts lines of data Figure 7 shows the Sort dialog box Table 21 lists and describes the fields and buttons in the Sort dialog box Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 48 BCM 5 0 management environment Figure 6 Sort dialog box Telephony Resources only string F Sort By our a v Strin Then By E ma v ony strin Then By iz pm v Table 7 Sort dialog box fields Unknown ROstr01 Apply Cancel Help Ascending descending Then By None lt column name gt Ascending descending Attribute Value Description Sort By lt column name gt Ascending Choose the column to uses for descending sorting table data This is the first column the data set is sorted by Then By None lt column name gt Choose the column to uses for sorting table data This is the second column the data set is sorted by Choose the column to uses for sorting table data This is the third column the data set is sorted by Table 8 Sort dialog box buttons Actions Description dialog box closes box does not close OK Changes are accepted and the Apply The table rearranges based
140. e requires the identification of certain systems Items marked on the Element Manager as read only are detected by the BCM 5 0 For items that are not auto detected the Element Manager provides checkboxes pull down menus and fields that the administrator can populate to indicated that these resources are present Viewing additional information Use the following steps to view additional information about the hardware inventory Procedure steps Step Action 1 In the BCM 5 0 Element Manager connect to a BCM 5 0 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens 3 Click the Additional Information tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 209 BCM 5 0 hardware inventory 4 View the information displayed in the Additional Information table End Variable definitions Field Name Read Write Manufacturer Read Manufacture date Read Hardware version BCM50 only Read CSC CPC code BCM50 only Read CSC serial number BCM50 only Read CSC hardware version BCM50 only Read BFT BMB BFT FRU PEC code BCM 450 only Read BFT FRU CPC code BCM 450 only Read BFT field replaceable BCM 450 only Read BMB type BCM 450 only Read BMB serial number BCM 450 only Read BMB PCP PEC code BCM 450 only Read BMB PCP CPC code BCM 450 only Read BMB hardw
141. e the BCM 5 0 Web Page to transfer log files you cannot choose the log file categories to transfer all the log files in all the categories will be transferred This section contains information on the following topics e Using the BCM 5 0 Web Page to transfer logs to your personal computer page 191 e Using the BCM 5 0 Web Page to transfer logs to other destinations page 192 Using the BCM 5 0 Web Page to transfer logs to your personal computer Use the following procedure to transfer logs from the BCM 5 0 Web Page to your personal computer Procedure steps Step Action 1 In your web browser type the IP address of the BCM 5 0 and click the Go button The login screen opens 2 Log in to the BCM 5 0 using the same username and password that you use to log into the Element Manager The BCM 5 0 Web page opens Click the Administrators Applications link Click the BCM Logs link The Retrieve Log Files panel appears 5 Click one of the three options for file transfer e Transfer to My Computer e Store on USB Memory e Send to 6 If you select the Send to radio button select a destination from the drop down list otherwise go to the next step 7 Click the Submit button at the bottom of the screen A Working dialog box displays When log retrieval is complete the dialog box displays Success 8 Click the Click Here to Transfer Logs link The File Download screen opens Nortel Business Communications Ma
142. elease software upgrades Both software upgrades and software updates are applied in the same manner Using the BCM 5 0 you can e obtain software updates from different storage locations such as an FTP site or USB storage device e view the software upgrade and update history of the BCM 5 0 e apply and in some cases remove software updates e view the software inventory of the BCM 5 0 e apply software updates at a scheduled time BCM 5 0 software is organized into software components that you can individually update as required The version of each software component is tracked so that you can determine the exact software release level of a BCM 5 0 to the component level You can view the complete inventory of software installed on the BCM 5 0 The Software Inventory table displays all the software components installed on the system the functional group and the software version of each component BCM 5 0 utilities This section contains information about the utilities that are part of the Element Manager These utilities provide information about the BCM 5 0 system so that you can monitor and analyze system status and performance The BCM 5 0 utilities are e Ping e Trace Route Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 115 e Ethernet Activity e Reset e Reboot e Diagnostic Settin
143. ement operations Operations performed by the Auto Administration Management feature are e fetching a patch or keycode from a storage location Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 127 e installing a patch or keycode file using the USB interface e installing patch or keycode using the network interface The following table summarizes fetch and push operations available to different sources Table 40 Fetch and push operations Source Fetch patch Fetch keycode Push patch Push keycode USB drive FTP HTTP HTTPs v d Network or computer Fetching a patch or keycode from a storage location You can fetch a patch from a specified storage location Storage locations include FTP HTTP or HTTPs You can fetch a patch from a storage location by the following two methods e Using the Business Element Manger and scheduling an auto administration operation e Creating a control file using the Auto Administration Management tool which schedules the operation on a single or multiple BCMs from a centralized location In both the cases Auto Administration Management feature connects to the specified storage location and looks for aprequest xml control file and perform the specified operation Installing a patch or keycode file using the USB interface
144. ent Manager by using the Enable Exclusive Access function inthe Administrator Access gt Accounts and Privileges gt Current Account tab This ensures that there are no other users creating changes at the same time as the administrator Element Manager data features The Element Manager arranges repetitive information such as lines programming device record DN record programming and system speed dials into tables of information You can manipulate these tables in terms of data display and filtering sorting and copying information between cells Other information that only requires one or two fields is arranged on composite panels that may have more than one sub panel Each sub panel includes related information This section provides the following descriptions e Adding deleting and modifying table information page 43 e Copying table information page 44 e Rearranging columns page 47 e Using your keyboard to move around a table page 49 Adding deleting and modifying table information Some tables automatically list all available records such as the restriction filters These are tables where the number of entries is restricted by the BCM 5 0 Other tables allow you to add or delete entries These tables have an Add and Delete button under the table When you click the Add button an add dialog box appears that allows you to enter basic information such as a name or DN When you click OK the new listing appears on the t
145. ent tree 26 Finding Network Elements 26 Connecting toa BCM 5 0 element 27 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 4 Contents Hake system Memi bar fitta Sr 5 0 icate properties 68 ecurity policies 68 User account and group management 73 count and group management navigation 73 sul ns 73 e access 94 ory 95 by account View by account his unications Manager 5 0 Nortel Business Comm Adm NN40170 603 02 06 Standard November 2009 Contents 5 View Wa groups emib 98 Administration fundamentals 99 Data backup and restore 99 Impa ct on system resources 104 was lla and logs 104 104 inventory 114 nitor UIP tab 123 rtab 123 anager 5 0 November 2009 Copyright 2009 Nortel Networks 6 Contents nistration Management operations 126 lent system 128 137 149 S ial up users TE navigation 152 upu user me gt current user nn 154 anagement 155 Copyright 2009 Nortel Networks Contents 7 up to your B BCM 5 0 160 cup to your personal computer 161 CKL p to an FTP pena 163 ckup to an SFTP server 164 j sche ae af ee nc 165 ing scheduled backups 165 backups 166 eduled backup to BCM 167 eduled backup to a network folder 168 heduled backup to a USB e uled backup to an FTP server 17
146. er requirements e Do you want to use secure web access to Element Manager through Secure Sockets Layer SSL SSL encryption does not secure the Configuration Menu Do you want modem access to use callbacks e Do you require the added security of a private SSL certificate e Do you want to turn on the modem remotely Attention Restrict core system configuration such as resources and network management to an administrator level account Use the group profiles to define levels of users with access to the headings specific to their task This also helps to prevent overlap programming if more than one person uses the interface at the same time Restrict the Dial in access user group to users who require this interface If users do not require modem access disable the modem interface to provide further security Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 66 Security fundamentals Secure protocols and encryption The BCM 5 0 uses the following network protocols for Operation Administration and Maintenance OAM in a secured mode e CIM XML is the main management protocol used by the BCM 5 0 and is only available through an authenticated and authorized SSL connection You can control user access based on assigned privilege levels e Multiple data transfer protocols are supported for the various applications includi
147. er to restore device specific configuration information such as network settings You may wish to exclude certain components from restoration For example you can exclude the network settings from a restore operation to avoid giving two machines on your network the same identity When you restore from a backup archive you can check the level of the software update of the archive file The softwarelevel tar gz file within the backup archive contains up to two text files installedsoftware txt and history log The installedsoftware txt file is present at all times while the history log file is present only if software patches were applied to the BCM 5 0 or if a software upgrade was performed The history log file contains the Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 104 Administration fundamentals update history of the BCM 5 0 at the time the backup archive was made You can use this file to identify the software updates that you must apply to the target system before you perform the restore operation You should restore backup information only to another unit that has the same or later software release level If asecond unit has an earlier release level you will need to apply the latest software updates to that system prior to applying the restore file The BCM 5 0 verifies that the software release level of the unit to which
148. ermissions set for the folder to control access e incases where a shared device tree is permitted ensure that users do not save passwords but instead enter a password each time they connect To install Element Manager on a Citrix server Step Action 1 From the Citrix server connect to the BCM 5 0 web page If the BCM 5 0 is installed on the network use a browser and type in the BCM 5 0 IP address as the URL in the following format http XXX XXX XXX XXX If the BCM 5 0 is installed but not yet configured connect directly to the BCM 5 0 through the OAM port and using a browser type the following http 10 10 11 1 2 Enter the user name and password to be authenticated on the BCM 5 0 web page Select the Administrator Applications link Select the BCM Element Manager link from the Administrator Applications web page 5 Select the Download Element Manager link from Element Manager download page 6 Select the Open button on the File Download dialog box to download and install the BCM Element Manager on your computer 7 Put the Citrix server in install mode by selecting Add Remove Programs gt Add New Program gt CD or Floppy or by entering the change user install command from the DOS prompt 8 Follow the prompts to install the Element Manager and BCM Monitor on your computer Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009
149. erstand how to interact with the Element Manager The view users see depends on the group to which they belong They may not be able to see all Element Manager trees or panels Users assigned to the nnadmin group will have administrator privileges and can view all panels and trees available through Element Manager The BCM 5 0 retrieves task bullet data in real time and in sequential order Once you select a task bullet Element Manager searches for the data to populate the panels and any associated detail sub panels or tables for the task The first search must complete before Element Manager can start the search for the data required for the second selected task The first task data request is not cancelled by the second task data request You should only select a second task after the first task request is completed Although there is some data caching done larger tables take longer to load as do panels with more information in them Field data is committed by using add or modify buttons in panels that contain the buttons For panels without a Commit button use the tab or space keys to leave the field after the data has been filled in to commit the data Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 43 Administrators have the ability to lock out other users for a maximum of 240 minutes from Elem
150. es the Restore Complete window appears 10 Click OK End Restoring a backup from a PC You can restore a backup from a PC Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder and then click Restore The Restore pane appears 3 In the Restore From field select My Computer Click Restore The Open window appears 4 Select the backup file to restore CAUTION Risk of service loss When you proceed to the next step the selected file overwrites the backup file stored on the Nortel Business Communications Manager 5 0 Ensure that you select the correct backupfile before you proceed 5 Click Open The Select Components to Restore window appears A window opens and displays information about the backup file including a warning that the selected backup file will replace the backup file currently stored on the BCM 5 0 6 Select the optional components that you want to include from the backup file 7 Click OK A warning window opens and displays information about components that will be affected by the restore operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 176 8 Click Yes to proceed A progress window appears When the operation completes the Restore Complete window a
151. eselecting criteria When you select an attribute from the Retrieval Criteria table the Criteria Definition area to the right of the table displays the corresponding details for the attribute you selected You can select or define the corresponding details Figure 18 Criteria Definition area 47 135 155 195 C Documents and Settings Wiyates My Doc uments loperationallogs tar Sled w Fetrieval Creetia Fa Clear Ges AI Retrieve t message Lag romy Log Hrocess Log You can click the Pane View buttons at the top right corner of the Retrieval Criteria area to display a summary view of your selected criteria This allows you to review selected criteria before you retrieve the logs Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 112 Administration fundamentals Figure 19 View selected criteria 47 135 155 195 C Documents and Settings viyates My Documents operationallogs tar RAX Attribute CHerstor Value Type F _iesr OR EE Es Qesr All Retrieve oe Retrieval Creetis w After you select an attribute you can click the Clear button to remove it from the summary list click the Clear All button to remove selected attributes or click the Retrieve button to initiate a retrieval of log files according to the criteria you defined in the Retri
152. estore 174 15 Click OK The scheduled backup is displayed in the Scheduled Backups table End Data restoration You can restore BCM 5 0 configuration and application data using the Element Manager Data restoration procedures navigation Restoring a backup from BCM page 174 Restoring a backup from a PC page 175 Restoring a backup from a network folder page 176 Restoring a backup from USB storage page 177 Restoring a backup from an FTP server page 178 Restoring a backup from an SFTP server page 179 Restoring the factory default configuration page 180 Restoring a backup from BCM You can restore backups from the BCM Procedure steps Step Action 1 2 3 4 oa Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Restore The Restore pane appears The Restore From field has BCM as the default value Click Restore The Select Components to Restore window appears Select the optional components that you want to include from the backup file Click OK A warning window opens and displays information about components that will be affected by the restore operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 175 Data backup and restore 9 Click Yes to proceed A progress window opens When the operation complet
153. et Logging set 1stDisplay All programmable set buttons from the copied set into the selected row s programmable buttons Line assignment Line pool access Prime line designation Number of intercom keys Answer DNs unless Answer button DN is same as telephone to which is being copied Direct dial set designation which set is the D Dial set CAP TAP assignment ExtraDial set designation Service mode ringing set designation Prime set designation for a line Hunt group appearance Data can be copied between two different trunk cartridge types Log password Log space Private line appearances Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 46 BCM 5 0 management environment Table 6 Paste Data Check box title Settings copied Settings not copied Capabilities Sets User Preferences Sets e Call Forward No Answer DN delay setting e Call Forward Busy DN setting e DND on busy e Handsfree setting e Handsfree answerback e Pickup group e Paging zone e Paging e Direct dial which set is reached by the D Dial digit e Priority calling e Hotline e Auxiliary ringer e Allow redirect e Redirect ring e ATA settings except Use ringback setting e Language choice e Ring type e Calls log options Auto logging e Display contra
154. etails for single and multiple log records separated by a dashed line click the View Control buttons to the right of the Log Details area End Selecting log filters Use the following procedure to select log filters Procedure steps Step Action 1 Click the Administration tab 2 Open the Logs folder and then click Log Filtering Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 197 BCM 5 0 log management system The Log Filtering screen appears 3 Select the type of Diagnostic Log Filter you want from the list 4 Select the type of Sensitive Log Filter you want from the list End Viewing log files using other applications Using the Element Manager Log Browser to view log files enables you to control how you view log events by means of retrieval criteria and sorting tools You can also view log files using other applications if the Element Manager is not available e use WordPad to view systemlog and log files tab delimited e open the files using Microsoft Word e open the files using Microsoft Excel Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 hardware inventory The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This
155. eval Criteria area Retrieval Results list The Retrieval Results area displays the list of log information that was retrieved according the criteria you selected in the Retrieval Criteria area The information is displayed in a table that you can sort by clicking column headings While the Log Browser is retrieving records you can monitor the progress of the retrieval by following the progress counter This counter also displays the elapsed time and the number of records found You can stop the retrieval by clicking the Stop button The Log Browser displays all the records it has found to a set maximum display limit The maximum display limit is 3000 records Most log files exceed this limit when this happens you cannot view the remaining records in the log file If this is the case try using filter criteria for a specific date or dates to reduce the number of results You can sort the contents of the table by clicking the headings in the table You can view details about a log record by selecting a log record or multiple log records in the Retrieval Results area To filter information displayed in the Retrieval Results table you can select or clear the check boxes in the Show area below the Retrieval Results table You can filter the results by alarm severity Debug Info Warn or Error Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Net
156. ew the status of the capture IP packets going to WAN port will not be captured if entering one of the router ports regardless of Promiscuous mode state Any packets entering any of the LAN ports will always be captured if promiscuous mode is ON Attention If you are using a USB flash drive and it is disconnected during the capture the capture session does not stop Stop the capture manually before disconnecting the USB drive BCM Monitor BCM Monitor is a stand alone diagnostic application that the system administrator uses to view real time system and IP telephony information about BCM 5 0 systems BCM Monitor is included with the installation of the Element Manager You do not need to download the utility unless you are an administrative user who requires access to only this management tool and you do not have or require the Element Manager Using BCM Monitor you can monitor the following e overall system status Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 120 Administration fundamentals e IP telephony functions of the BCM 5 0 system including IP device activity and VoIP session information e utilization of resources e operation of telephony applications for example Voice Mail and Contact Center e lines e PRI BRI and IP trunks The following operating systems support BCM Monitor e Win
157. ffecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Procedure steps Step Action Copyright 2009 Nortel Networks N OA In the task navigation panel click the Configuration tab Select System Date and Time and verify that the date time and time zone are correctly set In the task navigation panel click the Administration tab Open the Software Management folder and then click the Software Updates task The Software Update panel opens The Updates in Progress tab is open Click the Get New Updates button The Get New Updates window opens Select My Computer from the Retrieve From selection field Click the Browse button The Select window opens Navigate to the directory where you unzipped the update file and click Select Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 software updates 214 Attention The Select dialog displays directories only and does not show the contents of the directories Select the location from which you want to retrieve the update The Find Software Updates
158. ffects all telephony services Telephony Services BCM 5 0 system to the factory defaults including LAN CTE voice mail and IP for that software level telephony Telephony services restart with all telephony programming at default values for the specified region template and start DN for the current software release level A cold reset erases voice message mailboxes and messages if the DN length is not set to system defaults For information about setting the DN length refer to the BCM 5 0 Device Configuration Guide Reboot You can use the Reboot utility to e reboot the BCM 5 0 system e shut down the system Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 117 e reboot the integrated router BCM50a e only e create a scheduled reboot to take place at a specified time This can be configured to occur once daily weekly or monthly The following table lists the Reboot functions Table 36 Reboot functions Function Description Impact Reboot BCM 5 0 Restarts the operating system of the Temporarily stops all services on the System BCM 5 0 system system Restarts all services This operation does not affect configuration parameters or programming System Shutdown Shuts down the BCM 5 0 Stops all services in preparation for removing power from the system Add Sche
159. fied End Performing an immediate log transfer to a network folder Use the following procedure to transfer a log to a network folder Attention When you create a log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Procedure steps Step Action 1 Click the Administration tab 2 Open the Logs folder and then click the Log Management task The Log Management panel opens 3 Click the Immediate Log Transfer tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 185 BCM 5 0 log management system 4 In the Transfer To selection field select Network Folder Configure the Transfer to Network Folder attributes Click the Transfer button The Transfer window opens Select the log file categories that you want to include in the log file transfer Click the OK button A confirmation window opens and displays applicable warnings 9 Click the Yes button to initiate the transfer The Progress Update window opens When the log files are transferred the Transfer Complete window opens 10 Click the OK button The log file is saved as a tar file in the location you specified End Variable definitions Column Value Network Folder Hostname or IP address of the network folder and the resource name For example enter lt server gt
160. file that is stored on the Nortel Business Communications Manager 5 0 Ensure that the correct backup file is selected before proceeding Click Open The Select Components to Restore window appears Select the optional components that you want to include in the backup file Click OK A warning window opens and displays information about components that will be affected by the restore operation 6 7 8 9 10 Click Yes to proceed A progress window opens When the operation completes the Restore Complete window opens 11 Click OK End Restoring a backup from an SFTP server You can restore a backup from an SFTP server Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 180 3 Click Restore 4 The Restore pane appears 5 In the Restore From field select SFTP Server 6 Configure the Restore from SFTP Server attributes Attribute Action SFTP server Enter the hostname or IP address of the SFTP server User Name Enter the user name associated with the SFTP server Password Enter the password associated with the user name Directory Enter the path to the subdirectory as applicable optional File Enter the name of t
161. ftware components of the software update to a previous software version You must have administrator privileges to remove a software update from the BCM 5 0 Removing a software patch or update from the BCM 5 0 is a service affecting operation All services running on the system will be stopped Consequently Nortel recommends that you schedule removal of updates for low traffic periods If a software update is applied to a BCM 5 0 and then removed this information is displayed in the Software Update History table A removal operation is logged by the BCM 5 0 but does not generate an alarm condition You can remove a software update if the update has a checkmark in the Removable column of the Software Update History table CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours Procedure steps Step Action 1 In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update History task The Software Update History panel opens 3 Select an update in the Software Update History table The update must have a checkmark against it in the Removable column 4 Click the Remove Software Update button A confirmation window opens 5 Click Yes The Category column in the Software Update History table displays Patch Removed for the removed software update
162. g Contact Center The Launch CallPilot Manager button is only visible in Element Manager to groups with the CallCenter privilege assigned to them You can access the BCM Monitor through the Launch BCM Monitor button under Administration Task gt Utilities gt BCM Monitor or you can choose Tools gt BCM Monitor Figure 13 shows the location of the Launch BCM Monitor button Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 55 Figure 12 Launch BCM Monitor button BCM Element Manager 192 167 131 33 File Edit View Metwork Session Tools Help i ga GL Copy Paste g yet DO r Element Navigation Panel 4 Task Navigation Panel Web Page Validate Device Disconnect BCM Monitor Hagg TS Configuration Administration l 44 245 56 32 Launch ECM Monitor 4t 240 6654 Hoo eneral 160 244 Hea lelephony Metrics 192 158 249 532 SE Utilities Ace race koute tthernet Activity keset Viagnostic Settings backup and Kestore Logs re Sottware Management BCM 5 0 feature licensing You require a keycode to enable software features on the BCM The keycode is a 24 digit code that authenticates the feature or bundle of features you purchased for your BCM 5 0 To obtain and load a keycode you require the following e a
163. gation panel contains the Configuration tab and the Administration tab See Configuration task navigation panel details page 37 for information contained in the Configuration navigation tree Administration task navigation panel details page 40 for information contained in the Administration navigation tree Figure 3 Element Manager window when connected to a BCM 5 0 Tooke Help meta off Ye Dre Yh nse a herein 5 teleet password sust be changed ABNING The following account passwords must be Eee eas vs fo Marae Aed arms Configuration task navigation panel details The Configuration task navigation panel contains the Configuration task tree that allows you to set up and configure your BCM 5 0 and the attached devices Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 38 BCM 5 0 management environment Table 18 lists the tasks in the Configuration task tree and describes the task functions available within the information panel when the task is selected Table 4 Configuration task navigation panel headings Navigation tree heading Description Welcome System Identification Date and Time Keycodes IP Subsystem Administrator Access Accounts and Privileges Security policies SNMP Resources Application Resources Media Gateways Port Ranges Telephony Resources Telephony Globa
164. ght 2009 Nortel Networks Auto Administration management 232 Generate authentication tokens using Auto Administration Management tool Install validation token and enable autonomous mode on the systems you like to manage using Auto Administration Management tool Copy aprequest xml file into the directory on the FTP server Procedure steps Step Action O a Aa Q J 10 11 12 13 14 15 On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears Click the Add button The Auto Administration Manager panel appears Click the Package tab In the Package type field select package type as Fetch Patch In the Schedule field select the time when the package will be processed In the Frequency field select the frequency The frequencies available are Once Daily Weekly Monthly In the Certificate field select the token used to sign the package In the Fetch Method field select the fetch method as FTP In the Remote Server IP Name field select the already configured server or IP name In the Remote User field select the already configured remote user name In the Remote Password field select the already configured password In the Remote Dir field select the directory where the patch is stored Click the Browse button of Destination Dir field The Select window appears Navigate the directory where you want the control file to be stored Click t
165. groups from the View by groups page 97 pane Opens the Add Account dialog box Choose the group or groups with the appropriate access privileges for the user You cannot add user accounts to groups with read only privileges Deletes the user account from the selected group Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard Copyright 2009 Nortel Networks November 2009 Security fundamentals 97 View by groups Use the View by Groups pane to add or delete members from group profiles The Groups pane lists all the groups currently available in the system The following table describes each field on this pane Table 27 EM view by groups Attribute Description Groups Lists all the defined groups See Telset group access privileges page 88 for a list of the default groups and associated privileges Buttons Add Opens the Add Group dialog box Allows the creation of custom groups that provide combinations of privileges not covered by the default groups Delete Opens the Confirm Delete dialog box Allows for the deletion of any group with the exception of the Admin Group For details about groups See the panes described in View by account general page 93 View by groups general For a selected entry in the Groups table you can use the General details pane to define the system privileges assigned to this group and to users assigned wi
166. gs e IP Set Port Details e Packet Capture For information about the BCM Monitor utility also available through Element Manager see BCM Monitor page 119 Ping Ping Packet InterNet Groper is a utility that you can use to verify that a route exists between the BCM 5 0 and another device Ping sends an ICMP Internet Control Message Protocol echo request message to a host It expects an ICMP echo reply which you can use to measure the round trip time to the selected host You can measure the percent packet loss for a route by sending repeated ICMP echo request messages Attention Establishing a PPP link over a modem make take some time If the Ping utility times out before the modem call can be established click the Ping button again Trace Route You can use Trace Route to measure round trip times to all hops along a route This helps you to identify bottlenecks in the network Trace Route uses the IP time to live TTL parameter to determine router hops to a specific IP address A router must not forward an IP packet with a TTL value of 0 or 1 Instead a router discards the packet and returns to the originating IP address an ICMP time exceeded message Trace Route sends an IP datagram with a TTL of 1 to the selected destination host The first router to handle the datagram sends back a time exceeded message This message identifies the first router on the route Trace Route then transmits a datagram with a TTL of 2 The seco
167. he BCM 5 0 to a USB storage device are relatively secure but a USB Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 63 storage device is small and can be stolen easily if it is not in a secure location The USB storage device must be formatted as a FAT32 drive The following USB storage devices have been tested and are supported e SanDisk 512 MB Cruzer Mini USB 2 0 Flash Drive e SanDisk 256 MB Cruzer Mini USB 2 0 Flash Drive e Lexar 512 MB Jumpdrive Sport 2 0 Rubber C e Kingston 256 MB 2 0 DataTraveler Memory DataTraveler PLUS e Kingston DataTraveler USB FlashDrive 256 DataTraveler ELITE e Apacer 256 MB USB 2 0 HT202 Handy Drive If your USB storage device is not on this list and you are encountering problems transferring information to or from the BCM 5 0 device Nortel recommends using one of the devices listed here HTTP HTTPS server HTTP and HTTPS servers are available as an option only for software updates It can be a good solution if you have many BCMs that require software updates from a centralized location See Table 29 for the information required to use an HTTP or HTTPS server Table 15 Configure HTTP or HTTPS server attributes Attribute Action HTTP Server Enter the hostname or IP address of the HTTP server User Name Enter the user name associated with the HTTP server
168. he Directory field You must enter the complete path Click the OK button The Find Software Updates window opens and displays a list of updates found in the specified location 6 Select an update The update must have a status of Available Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 software updates 216 7 Click the Apply button A confirmation window opens 8 Click the Yes button The Software Update Complete confirmation window opens 9 Click the OK button The Updates in Progress table lists the update as In Progress A software update that has the Reboot Required field checked will automatically reboot the BCM 5 0 once the update has been applied End Applying a software update from a network folder Use this procedure to apply an update from a network folder CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of the Find Software Updates window the BCM 5 0 will automatically reboot as soon as the update has been applied You will not receive a reboot confirmation before the reboot occurs Procedure steps Step Action In the task panel click the Admi
169. he Element Manager allows for connection to BCM 5 0 devices over an IP network It encompasses not only telephony programming but also administrative functions such as backup management software update management and log management Command Line Interface You can use the Command Line Interface CLI to configure basic settings as well as shut down reboot or reset the BCM 5 0 system The CLI is available when you connect to the BCM 5 0 through SSH using TCP IP or by connecting through a serial console Two CLI modes are available Maintenance CLI and Configuration CLI User accounts The BCM 5 0 supports a large number of user accounts You can configure up to a total of 1999 user accounts including the default accounts such as nnadmin and nnguest For more information about user accounts see Security fundamentals page 64 and Accounts groups and privileges configuration page 149 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 12 New in this release System wide security policies You can use Element Manager to configure system wide security policies such as authentication methods password policies and other access policies For more information about security policies see Security fundamentals page 64 and System wide security policies configuration page 137 Back up and restore operations You can schedule back
170. he Generate button A request control file is created in Destination Dir which describes the task and embeds the signature End Distributing the fetch patch Use the following procedure to distribute the fetch patch using the Auto Administration Management tool Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 233 Auto Administration management Procedure steps Step Action On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears Click the Add button The Auto Administration Manager panel appears Click the Package tab Click the Browse button The Distribute panel appears Select the control file from the directory location In the BCM address field select the BCM to which the package needs to be sent Click the Send button The patch specified by patch name path is transferred to the BCM specified the BCM address field End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 utilities The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section contains information about how to use BCM 5 0 utilities within Element Manager to assist in performing administrat
171. he Safe OS and waits 1 minute for you to login When you login within 1 minute the Maintenance CLI Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 243 BCM 5 0 utilities displays If you do not login within 1 minute the system changes to the Main OS e 4 Configuration Reset A Level 1 reset occurs The system resets all configuration data to the factory defaults e 5 Software Reset A Level 2 reset occurs The system resets all configuration data and software to the factory defaults e 6 IP Configuration You can configure the following basic IP settings 0 Return to Previous Menu The system returns to the main menu 1 Hostname Provision the hostname of the system 2 IP Address Provision the IP address of the system 3 Subnet Mask Provision the subnet mask for the IP address 4 Default Gateway Provision the default gateway for the system 5 DHCP Client Mode Enable or disable the DHCP client 6 Commit Changes Save changes to the IP settings 7 Reload Settings Reload the existing IP settings Maintenance CLI The Maintenance CLI displays when the system is in Safe OS mode The Safe OS is a diagnostic mode that you can use if the Main OS is experiencing problems No applications or telephony services are running when the BCM 5 0 is in Safe OS mode The options available on
172. he Updates in Progress table and a new entry is added to the Software Update History table to document the installation of the software update End Applying a software update Use the information in this section to apply a software update Once you have downloaded a software update from the Nortel Technical Support Web page you can apply it to the BCM 5 0 You can apply one software update at a time For multiple software updates repeat the following procedure until each update has been applied When you have several updates to apply any software updates that require the system to reboot should be applied last Information about each update is available when you click the Show Details button Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 213 BCOM 5 0 software updates This section contains information on the following topics Applying a software update from your personal computer page 213 Applying a software update from a USB storage device page 214 Applying a software update from a network folder page 216 Applying a software update from an FTP server page 217 Applying a software update from an HTTP server page 219 Applying a software update from your personal computer Use the following steps to apply an update from your personal computer CAUTION Applying a software update to the BCM 5 0 is a service a
173. he backup file CAUTION Risk of service loss When you proceed to the next step the selected file overwrites the backup file that is stored on the Nortel Business Communications Manager 5 0 Ensure that you select the correct backup file before you proceed 7 Click Open The Select Components to Restore window appears Select the optional components that you want to include in the backup file Click OK A warning window opens and displays information about components that will be affected by the restore operation 10 Click Yes to proceed A progress window opens When the operation completes the Restore Complete window appears 11 Click OK End Restoring the factory default configuration You can restore the factory default configuration Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 181 Data backup and restore Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Restore The Restore pane appears In the Restore From field select Factory Default Click the Restore button The Select Components to Restore pane appears Select the optional components that you want to include from the backup archive Click OK A warning window opens and displays information about components
174. ibutes Attribute Action FTP or server Enter the hostname or IP address of the FTP server User Name Enter the user name associated with the FTP server Password Enter the password associated with the FTP server Directory Enter the path to the subdirectory as applicable SFTP servers The process of using an SFTP server is similar to the process for using an FTP server However an SFTP server has a greater level of security than an FTP server and more credentials are required to use an SFTP server You must set up and manage security keys and certificates including generating a SSH key which you must then install on the SFTP server Table 28 provides information required to use an SFTP folder Table 14 Configure FTP or SFTP Server attributes Attribute Action FTP or SFTP Server Enter the hostname or IP address of the SFTP server User Name Enter the user name associated with the SFTP server Password Enter the password associated with the SFTP server Directory Enter the path to the subdirectory as applicable USB storage device Storing information to a USB storage device is a very quick way of saving information as the transfers occur much more quickly than network or FTP transfers depending on the speed of the USB drive The USB storage device must be connected to the BCM 5 0 The backup and log information can be saved only to the top level of the USB storage drive file hierarchy Transfers from t
175. ications Guest Download access privileges You can set access privileges for Web Documentation User Documentation Web Application Download Web Download Callpilot Unified Messaging Web Application Download Web Download Desktop Assistant Web Application Download Web Download Desktop Assistant Pro Web Application Download Web Download 2050 Soft Phone Web Application Download Web Download Personal Call Manager Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 82 Security fundamentals e Web Application Download Web Download Lan CTE Client Admin Download access privileges You can set access privileges for e Web Documentation User Documentation e Web Documentation Admin Documentation e Web Application Download Web Download Element Manager e Web Application Download Web Download NCM for BCM 5 0 e Web Application Download Web Download Callpilot Unified Messaging e Web Application Download Web Download Desktop Assistant e Web Application Download Web Download Desktop Assistant Pro e Web Application Download Web Download 2050 Soft Phone e Web Application Download Web Download Personal Call Manager e Web Application Download Web Download Lan CTE Client e Web Application Download Web Download BCM Monitor e Web Application Download Web Download CDR Client Wrappe
176. ield select BCM Click OK The Add Scheduled Backup window opens Read the warning carefully before proceeding In the Optional Components table select or clear the check box to include or exclude these components from the backup operation Click OK Configure the schedule attributes Click OK The scheduled backup is displayed in the Scheduled Backups table End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Data backup and restore 168 Variable definitions Attribute Action Memo Month Time Recurrence Day of Month Enter a note for the scheduled backup as applicable Select how often you want the scheduled backup to occur Options include Once Daily Weekly and Monthly Depending on the option you choose the window displays selections for the month and day of the month If you select Weekly days of week are display Select the check box for Daily to select the day Select the month in which you want the scheduled backup to occur Displays only when you select Once as the Recurrence Select the day of the month that you want the scheduled backup to occur Displays only when you select Once or Monthly as the Recurrence Select the time that you want the scheduled backup to occur Creating a scheduled backup to a network folder You can create scheduled backu
177. igation Panel click on the Administration tab Open the Backup and Restore folder and then click Backup The Backup pane opens and displays the Immediate Backup tab In the Backup To field select SFTP Server Configure the SFTP Server attributes Click Backup The Backup window appears NO O1 fF WO DN a In the Optional Components table select or clear the check box for each component to include or exclude these components from the backup operation Click OK A warning window opens Read the warning carefully then click Yes to proceed 10 A progress window appears When the backup preparation is complete the Backup Complete message displays 11 Click OK End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 165 Data backup and restore Scheduled backups You can create scheduled backups in order to perform backups at a date and time that you choose For example you can choose a date and time during which your business is closed This will avoid disrupting the normal work day routine and may allow your backup file to transfer more quickly Scheduled backup procedures navigation e Accessing the schedule of regular backups page 165 e Modifying scheduled backups page 165 e Deleting scheduled backups page 166 e Creating a scheduled backup to BCM page 167 e Creating a scheduled backup to a ne
178. indow appears 10 Click OK End Variable definitions Attribute Action Network Folder Enter the hostname or IP address of the network folder and resource name For example lt server gt lt resource gt User Name Enter the user name associated with the network folder Password Enter the password of the user Directory Enter the path to the subdirectory as applicable optional File Enter the name of the backup file Restoring a backup from USB storage You can restore a backup from a USB storage device Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder Click Restore The Restore pane appears In the Restore From field select USB Storage Device Select the backup file to restore Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 178 5 A window opens and displays information about the backup file including a warning that the selected backup file will replace the backup file currently stored on the Nortel Business Communications Manager 5 0 CAUTION Risk of service loss When you proceed to the next step the selected file overwrites the backup file that is stored on the Nortel Business Communications Manager 5 0 Ensure that you select the correct backup file before
179. ings Navigation tree heading Description Active Application DNs Inactive DNs All DNs Lines Active Physical Lines Active VoIP Lines Target Lines Inactive Lines All Lines Loops Scheduled Services Dialing Plan General DNs Public Network Private Network Line Pools Routing Ring Groups Call Security Restriction Filters Remote Access Packages Class of Service Hospitality Hunt Groups Call Detail Recording Data Services DHCP Server Manage line access capabilities preferences and restrictions of application DNs Manage line access capabilities preferences and restrictions of inactive DNs Manage line access capabilities preferences and restrictions on all system DNs Manage active physical line parameters Manage active VoIP line parameters Manage target line parameters Manage inactive line parameters Manage all lines View type protocol sampling ONN blocking for BRI lines Manage scheduled service and list of possible services Manage settings access codes and direct dial sets Manage DNs Manage settings DN lengths and carrier codes Manage settings MCDN VoIP IDs ETSI View pool and access code Add or delete routes and destination codes Manage group membership and line settings Add or delete restrictions and exceptions for restrictions Add or delete line pool access Manage passwords for class of service as well as restrictions Manage general administration
180. isconnected from the BCM 5 0 device click the New Folder icon on the task bar You can also right click on Network Elements in the Network Element Navigation panel and select New Folder Right click on the new folder and select Rename Enter a name for the folder End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 26 BCM 5 0 management environment Adding a BCM 5 0 to the Network Element tree Before you can connect to a BCM 5 0 you must define it in Element Manager as a Network Element Step Action 1 Select Network Elements from the Network Element Navigation panel or if you have defined subfolders select the subfolder where you want to save the device You can define subfolders by right clicking on Network Elements and selecting New Folder If you want to move devices between folders they must be deleted from the old folder and recreated in the new folder 2 Select Network from the menu bar or right click on the folder heading Select New Network Element gt Business Communications Manager In the Business Communications Manager Entry dialog box enter the IP address for the new network element 5 Enter the Read Write Community String if it is present The Read Write Community String is only present if SNMP is enabled SNMP is disabled by default The default SNMP Read Write Community String i
181. isplays the BCM System tab View the information displayed in the BCM 5 0 main unit area If you want to add or update the asset ID for the BCM 5 0 main unit enter an asset ID in the Customer asset ID field End Variable definitions Field Name Field Description Field Value Read Write System An arbitrary string that Nortel BCM 5 0 Read uniquely identifies the Communications Server Physical Element and serves as the Element s key Type The type of the Chassis Read physical entity System name A user friendly name System name ofthe BCM Read for the object 5 0 Chassis type The type of chassis Can be one of following Read BCM450 only used Standard Standard Redundant Legacy or Legacy Redundant Model The model type Can be BCM50 Read BCM50a BCM50b BCM50e BCM50ab BCM50eb or BCM450 Model A textual description of example BCM 5 0 Read the object Telephony Only Serial number The serial number of Nortel System Serial Read the BCM 5 0 unit Number Customer asset ID Customer defined Initially zero Write tracking number Attention Fields marked with an asterisk can also be remotely queried by SNMP using the Entity MIB Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 hardware inventory 200 Viewing expansion daughter card information for BCM450 Use the following
182. ive tasks for your BCM 5 0 system BCM 5 0 utilities navigation e Pinging a device page 234 e Tracing a route page 235 e Viewing Ethernet activity page 235 e Resetting and rebooting page 236 e Setting release reasons page 241 e Command Line Interface page 242 Pinging a device Use this procedure to ping a device You can ping a device to verify that a route exists between the BCM 5 0 and another device Procedure steps Step Action Click the Administration tab 2 From the Utilities folder click Ping The Ping panel opens 3 In the Address box enter the IP address of the element you want to ping 4 Click Ping The results appear in the Results area Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 235 BCM 5 0 utilities End Tracing a route Use this procedure to start a trace to measure round trip times to all hops along a route This helps you to identify bottlenecks in the network Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click Trace Route The Trace Route panel opens 3 In the Maximum number of hops box enter the maximum number of hops on the route 4 In the Address box enter the IP address of the element for which you want to perform a trace route 5 Click Trace Route The results are displayed in the Results are
183. l Settings Feature Settings Advanced Feature Settings IP Terminal Features System Speed Dial CAP Assignment Sets Active Sets View information about the current user session such as account notifications user ID and authentication method View system information View and set current date and time including selection of time source Retrieve view and manage keycodes View information about the IP subsystem Manage users groups and privileges Manage passwords and other security policies including authentication methods Manage SNMP settings and trap destinations Reserved resources as well as resources in use Manage level of Echo cancellation and T 38 UDP redundancy for all media gateways Add or delete Ports for IP Telephony Manage location type and status of both physical and virtual modules including media gateways IP trunks and Sets Manage feature settings and timers Manage SWCA ONN Blocking Silent Monitor and Call Log Space Add or delete features and view List of Key Labels Manage speed dial numbers with bypass restrictions View Cap number and set DN Manage line access capabilities preferences and restrictions of set DNs Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 management environment 39 Table 4 Configuration task navigation panel head
184. l automatically reboot the BCM 5 0 once the update has been applied End Variable definitions Attribute Action HTTP Server Enter the IP address or host name of the remote computer and the port number if required Use HTTPS Check this box if the HTTP server requires SSL User Name Enter the user name associated with the HTTP server Password Enter the password of the user Directory Enter the path to the location of the update The path is relative to the root of the HTTP server you are logging into For example if the root of the HTTP server you have logged into is public and your patches are located under public patches you enter patches as the directory Scheduling a software update You can apply a software update to the BCM 5 0 at a future date by creating a schedule A scheduled software update is displayed in the Scheduled Updates tab You can schedule only one update at a time Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 221 BCM 5 0 software updates You can view modify or delete a scheduled software update When you schedule a software update the device where the update is stored Such as a USB device must be connected to the BCM 5 0 when you create the schedule CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you
185. l computer you may also wish to save the log archive file using the system name and date as part of the file name This will simplify the task of locating the tar file later For example you may wish to save the tar file as Log_acme20050315 tar You use the BCM 5 0 Element Manager to transfer log files from the BCM 5 0 to an external location You must transfer the log files to an external device before you can view them If you are using the BCM 5 0 Element Manager Log Browser to view the logs you will also have to extract the log files from the log archive that is transferred from the BCM 5 0 The log archive contains a collection of log files When you transfer the log archives to another device you can specify e the location to which you want to transfer log files such as your personal computer or a network folder e the category of logs you want to transfer such as Sensitive Information logs e aschedule for a log file transfer You can also transfer log files using the BCM 5 0 Web page if you cannot access the BCM 5 0 Element Manager In this case log files of all categories operational diagnostics and sensitive is transferred Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 109 After you transfer the log archives several options are available to you for extracting the log file inf
186. lPilot Configuration Includes Voice mail and Contact Center configuration information CallPilot Messages Includes Voice mail and Contact Center configuration and Voice mail and Contact Center messages IP Music Includes IP Music configuration Call Detail Recording Includes Call Detail Recording configuration Select the optional components that best fit your backup strategy For example if you do not want to backup personal voice mail messages you can select the CallPilot Configuration component and clear the CallPilot Messages component which saves all CallPilot information except for personal voice mail messages When you perform a restore operation you can choose to restore any optional components included in the backup operation BCM 5 0 backup file characteristics When you perform a backup operation the BCM 5 0 creates a backup archive and stores it in a location that you specify The archive file includes embedded archives each of which represent a different part of the BCM 5 0 system e archive sig ensures the integrity of all the data in the archive e various archive files contain the configuration settings and operating data In addition to the configuration and application information every backup operation includes the following files e Software Inventory provides a snapshot of the software component release level and the file name is softwarelevel tar gz e Software History provides a sna
187. lement Manager data These files can be saved in either HTML or Excel spreadsheet format You can access the programming record in the same way you access any other HTML file or by using Excel version 2002 or later for the spreadsheet format A programming record that contains the factory default settings is available in Excel format from the BCM web page Attention It may take several hours to save programming records depending on the size of the system Nortel recommends that you saving programming records during periods of low system use Figure 8 shows an example of a programming record saved in HTML format and Figure 9 shows an example of a programming record saved in Excel spreadsheet format Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 50 BCM 5 0 management environment Figure 7 Programming record in HTML format Nortel Business Element Manager Report Type Report For Administration node for Device 192 168 249 130 Created on Thu Sep 14 14 10 07 EDT 2006 Administration e General e Alarms e Alarm Settings e SHMP Trap Destinations Service Manager Hardware Inventory e System Metrics QoS Monitor e UPS Metrics e NTP Metrics Telephony Metrics Trunk Module Metrics CbC Limit Metrics Hunt Group Metrics PSTH Fallback Metrics e pvom Utilities e BCM Monitor e Ping Trace Route
188. lic Key In the Save dialog box locate and select the public key file Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks System wide security policies configuration 147 6 Click Save to transfer the files End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 148 System wide security policies co ber 2009 Copyright 2009 Nortel Networks Accounts groups and privileges configuration The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter provides procedures to establish accounts and access privileges for users of the Nortel Business Communications Manager 5 0 system Navigation e BCM 5 0 user account management page 149 e BCM 5 0 feature additions for dial up users page 152 e BCM 5 0 user password management page 153 e BCM 5 0 user group management page 155 e BCM 5 0 account enabling and disabling page 158 BCM 5 0 user account management Use the following procedures to create modify delete and configure user accounts BCM 5 0 user account management procedures navigation e Adding a new user account page 149 e Modifying a user account page 150 e Adding Telset access for a user page 151 e Deleting a user a
189. lication Launcher starts A configuration file is created that contains your company information The following tabs are displayed on the page e Main Applications e Advanced e Help Attention The current software version and your user credentials for the Application Launcher automatically downloads You may be prompted to enter the software version 4 Click the Main Applications tab A list of your available applications appears in the Select Applications section Select an application from the list Click Run The application launches End Uploading a custom configuration file You can upload a modified xml file to add or hide applications or URLs to the Application Launcher For more information about parameters that you can change in the custom configuration file see BCM 5 0 web page page 15 Procedure steps Step Action 1 From the Welcome to BCM Web page click on the Advanced tab 2 Click Upload Custom Configuration A Windows Explorer window appears Navigate to the modified xml file you want to upload Click Open The Application Launcher installs the custom configuration file that you selected Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 267 Application Launcher End Importing custom branding You can upload a custom brand such as a company logo to the Ap
190. lick the Yes button The Software Update Complete confirmation window opens Click the OK button The Updates in Progress table lists the update as In Progress A software update that has the Reboot Required field checked will automatically reboot the BCM 5 0 once the update has been applied End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 219 BCM 5 0 software updates Variable definitions Attribute Description FTP Server Enter the IP address or host name of the remote computer and the port number if required User Name Enter the user name associated with the FTP server Password Enter the user name associated with the FTP server Directory Enter the path to the location of the update The path is relative to the root of the FTP server you are logging into For example if the root of the FTP server you have logged into is public and your patches are located under public patches you would enter patches as the directory Applying a software update from an HTTP server Use this procedure to apply an update from an HTTP server CAUTION Applying a software update to the BCM 5 0 is a service affecting operation Nortel recommends that you schedule updates for low traffic hours CAUTION If a software update has a checkmark applied against it in the Reboot Req d column of th
191. log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 183 BCM 5 0 log management system Procedure steps Step Action 1 Click the Administration tab 2 Open the Logs folder and then click the Log Management task The Log Management panel opens Click the Immediate Log Transfer tab In the Transfer To selection field select USB Storage Device Click the Transfer button A window opens 6 Select the log file categories that you want to include in the log file transfer All the log files associated with the selected categories will be transferred 7 Click the OK button A transfer window opens and displays applicable warnings 8 Click the Yes button to initiate the transfer The Progress Update window opens When the log files are transferred the Transfer Complete window opens 9 Click the OK button The log archive is saved in the location you specified End Performing an immediate log transfer to a personal computer Use the following procedure to transfer a log to your personal computer Attention When you create a log archive a high level of CPU usage may occur This level of CPU is normal during a log management operation Procedure steps Step Action 1 Click the Administra
192. log file is generated for each monitored system and each module or loop Procedure steps Step Action 1 Locate the log file that is saved to the BCM Monitor startup directory Log files are named IPAddr_MCDN log IPAddr_PRI_BusX log and IPAddr_BRI_BusXModuleYLoopZ log 2 Open the log file with a text editor such as Notepad or a spreadsheet application such as Microsoft Excel You can view the amount of time after which monitoring of selected UIP modules will be disabled and you can disable the monitoring timeout If you are investigating intermittent problems an extended monitoring period can be required In this case disable the monitoring timeout and enable logging of UIP data End Disabling UIP timeout settings Disabling UIP timeout settings allows you to override the UIP monitoring timeout Prerequisites e Before you disable the monitoring timeout consider the potential impact on system performance if the BCM 5 0 system handles a high number of PRI calls Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 261 Using BCM Monitor Procedure steps Step Action 1 Click the UIP tab 2 Select the Disable Timeout check box End Accessing message detail information elements You can view message details to get more information about a UIP message Procedure steps Step
193. logs Sensitive logs Sensitive logs may contain sensitive customer information such as personal identification numbers or bank account and credit card numbers Users may enter sensitive information using their telephone sets for example when performing telephone banking Sensitive logs are grouped in a separate category to allow the administrator to decide whether to include this category of log files in a log file transfer depending on the nature of the connection being used for the transfer Administrators may choose to exclude Sensitive logs when the network or the destination is not sufficiently secure or when there are other privacy or security concerns The Sensitive Logs category includes only three log files for core telephony LAN CTE and Voice CTI Attention The Sensitive Logs category can become very large due to the large core telephony log files Attention Once logs are transferred to an external location the administrator is responsible for securing the information and controlling access to it Additional system information A set of System Information files is included with every log file transfer These are reports rather than log files and contain a snapshot of operating state of the BCM 5 0 system at the time of the log file transfer These reports are automatically collected and included with every log file transfer The files included in this category are txt files You can open these files with
194. management Navigation e BCM 5 0 management environment page 15 e Security fundamentals page 64 e Administration fundamentals page 99 e System wide security policies configuration page 137 e Accounts groups and privileges configuration page 149 e Data backup and restore page 160 e BCM 5 0 log management system page 182 e BCM 5 0 hardware inventory page 198 e BCM 5 0 software updates page 210 e Auto Administration management page 228 e BCM 5 0 utilities page 234 e BCM Monitor installation and removal page 244 e BCM Monitor connection page 246 e Using BCM Monitor page 252 e Application Launcher page 264 e BCM 5 0 service management system page 268 e BCM 5 0 Management Information Bases page 272 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 14 Introduction ber 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This chapter contains information on the different tools available for managing your BCM50 system It also describes the Element Manager application in detail It includes the following sections Navigation e BCM 5 0 web page page 15 e BCM 5 0 management environment and applications page 19 e Element Manager page 22 e Element
195. ministration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Using BCM Monitor 258 This section contains the following topics e Enabling UIP message monitoring page 258 e Disabling UIP message monitoring page 259 e Logging UIP data page 260 e Accessing UIP log files page 260 e Disabling UIP timeout settings page 260 e Accessing message detail information elements page 261 e Clearing message detail information elements page 261 Enabling UIP message monitoring Enable monitoring of UIP messages associated with IP trunks MCDN messages and PRI modules installed in the monitored BCM 5 0 system Prerequisites CAUTION Monitoring UIP messages can affect the performance of the BCM 5 0 system or connected peripherals For example if IP sets or voice ports make or receive a high number of calls over PRI trunks monitoring UIP increases the amount of signalling data and can increase the response time for IP sets or voice ports Therefore it is strongly recommended that you monitor only a single UIP module at a time and restrict the monitoring time Procedure steps Step Action 1 Click the UIP tab 2 Select the MCDN over IP check box 3 To select an expansion module select one of the following from the Bus list e Bus3 e Bus5 e Bus7 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 200
196. ministration fundamentals 131 SNMP MIBs A Management Information Base MIB is a virtual information store that contains a collection of objects that are managed using Simple Network Management Protocol SNMP The MIB is software that defines the data reported by a computing or network device and the extent of control over that device A MIB enables access to the managed objects of a system MIBs are managed using a network management protocol such as Simple Network Management Protocol SNMP BCM 5 0 supports the following MIBs e MIB II RFC1213 e SNMP FRAMEWORK MIB RFC2261 e ENTITY MIB RFC273 e HOST MIB RFC2790 e F MIB RFC2863 e SNMPv2 MIB e IANAifType MIB e BCM Small Site Common MIB e BCM Small Site Events MIB BCM50 units equipped with an integrated router BCM50e BCM50a BCM50be and BCM50ba also support RFC 1231 MIB II and a private MIB You can use BCM MIBs to monitor the network element you cannot use BCM MIBs to configure the element Read only access is provided for all supported MIB objects MIB file descriptions BCM MIBs belong to two categories e Standard MIBs include MIB II RFC1213 SNMP FRAMEWORK MIB RFC2261 ENTITY MIB RFC273 HOST MIB RFC2790 IF MIB RFC2863 SNMPv2 MIB and IANAifType MIB e Nortel MIBs include BCM Small Site MIB and BCM Small Site Events MIB Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standar
197. n 3 Enter a new warning in the Post login message box or leave the default warning Select the Disable Telset login check box to prevent users from administrating the system through any Telset interface In the Challenge Key field enter a new Challenge key or use the default Nortel Challenge key provided If you enter a new Challenge key keep a record of it Select the Show Hide check box to display asterisks rather than the characters in the Challenge key End BCM 5 0 local authentication policy definition Define authentication policies to control password length and complexity to configure the number of times a user can attempt to log in and how often users must renew their passwords This section contains information on the following topics Configuring credential complexity page 138 Configuring lockout on failed login policy page 139 Configuring the idle session timeout page 139 Configuring password expiry policy page 140 Configuring password history policy page 140 Configuring credential complexity Configure credential complexity to allow the administrator to define the rules for password length and password complexity Procedure steps Step Action Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Local Authentication Policy In the Credential Complexity section in the Credential Type column select the credential type
198. n launcher The Application Launcher is a web based application that allows you to view and modify the applications on your BCM platform You can open the Application Launcher by using your web browser or clicking on the Application Launcher link on your desktop Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 135 The Application Launcher provides the following functionality automatically downloads and installs software The Application Launcher downloads and installs your applications from a specified location which can be BCM webpage www nortel com partner website specified HTTP or FTP automatically maintains software versions The Application Launcher reviews the configuration file and determines the version being used It is not the latest version of the software Application Launcher downloads the most up to date version to your computer allows branding and customization Use the Application Launcher to customize appearance of BCM webpage The BCM webpage can include partner logo partner URL and other branding attributes along with the Application Launcher verifies your credentials The Application Launcher verifies your credentials and sends you a list of applications available for your platform Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 0
199. n log on to access time seconds the system Visible only to users with administrator privileges remaining Buttons Enable numeric Opens the Enable Exclusive Access dialog box from which you Exclusive minutes enter the amount of time that you want to have exclusive access to Access the system Exclusive Access does not disable the access of users who are currently logged on Visible only to users with exclusive access privileges Disable Stops the exclusive access timer and allows other users back on to Exclusive the system Visible only to users with exclusive access privileges Access View by accounts The View by Accounts tab contains the table that defines individual user accounts In this table you define how the system identifies the user You also define what privileges the user has by assigning the user to groups You can add delete or modify user account information in the table When you add or modify a user you can enter a password for both the Element Manager interface and the Telset interface Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 92 Security fundamentals Figure 17 Accounts and Privileges View by Accounts tab CCE EEE alti x fe te Yew o Sson Took Heb g ZA Cm Van Page I hamira Vancian a heen gt et ee Curent Account View by Accounts Maw by Groupe 4 Om A vai tu ita Tw doe
200. n rename a folder or a network element by triple clicking it or by right clicking the network element and updating the name when the name field opens for editing The information in the Information panel changes depending on what is selected in the Network Elements tree If a network element is selected that is not connected The information panel shows the network element connection login information Refer to Information displayed for unconnected elements page 36 If a network element is selected to which there is an Element Manager connection The task panel opens and shows Configuration and Administration tabs Information displayed for connected elements page 37 for an example of the presentation of the information by Element Manager The bottom bar of the Element Manager window displays the current status of the selected item Clicking on these arrows will either expand or collapse the panels within the Element Manager window These arrows appear on all panels that have sub panels that can be expanded or collapsed Nortel Business Communications Manager 5 0 Administration and Security Copyright 2009 Nortel Networks NN40170 603 02 06 Standard November 2009 36 BCM 5 0 management environment Information displayed for unconnected elements When you select a device in the Network Element tree to which there is currently no active Element Manager connection a panel is shown with a number of fields relevant
201. nagement panel opens Click the Scheduled Log Transfer tab T he Scheduled Log Transfer panel opens Click the Add button The Add Scheduled Transfer window opens In the Transfer To selection field select the location to which you want to transfer the log files e Network Folder e USB Storage Device e FTP Server e SFTP Server Configure the Transfer To attributes Click the OK button The Add Scheduled Transfer window opens In the Memo field enter a description of the log transfer Select the log file categories that you want to include in the log file transfer Configure the schedule attributes Click the OK button The scheduled log transfer is displayed in the Scheduled Log Transfer table Note If you select Network Folder FTP Server or SFTP Server as the Transfer To option a Verify Connection Parameter dialog box displays You can use this dialog box to test the connection to the destination or continue without testing End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 189 BCM 5 0 log management system Variable definitions Column Value Network Folder Hostname or IP address of the FTP server User Name User name associated with the FTP server Password Password associated with the FTP server Directory Path to the subdirectory if applicable optional Variable defini
202. nager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 log management system 192 9 Click the Save button 10 The Save As screen opens 11 Specify the location where you want to save the log file transfer and enter a name for the file in the File Name field 12 Click the Save button The file is saved End Using the BCM 5 0 Web Page to transfer logs to other destinations Use the following procedure to transfer logs from the BCM 5 0 Web Page to any of the following destinations e a Windows shared folder e anFTP server e an SFTP server Procedure steps Step Action 1 In your web browser type the IP address of the BCM 5 0 and click the Go button The login screen opens 2 Log in to the BCM 5 0 using the same user name and password that you use to log into Element Manager The BCM 5 0Web page opens Click the Administrators Applications link Click the BCM Logs link In the Retrieve Log Files area select a destination for the retrieved logs e Transfer to my computer e Store on USB memory e Send to 6 If you selected a Send To option configure the destination attributes for the option you chose The options are FTP SFTP or Windows Shared Folder 7 Click the Submit button A Working screen opens When the log retrieval is complete the screen displays Done Nortel Business Communications Manager 5 0 Adminis
203. nd router on the route returns a time exceeded message until all hops are identified The Trace Route IP datagram has a UDP Port number not likely to be in use at the destination normally greater than 30 000 The destination returns a port unreachable ICMP packet The destination host is identified Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 116 Administration fundamentals Ethernet Activity The Ethernet Activity panel is a utility that you can use to view ethernet activity in the BCM 5 0 system Reset You can use the Reset utility to e perform a warm reset of telephony services e perform a cold reset of telephony services You can also perform a Configuration Reset which will restore the configuration settings to factory default or a Software Reset which will restore both the software and configuration settings to factory default For more information on Configuration and Software resets see Maintenance CLI page 243 The following table lists the Reset functions Table 35 Reset functions Function Description Impact Warm Reset Restarts telephony services running on Restarts all telephony services Telephony Services the BCM 5 0 system including LAN CTE voice mail and IP telephony This operation does not affect configuration parameters or programming Cold Reset Resets telephony programming of the A
204. ng SCP SAMBA and FTP e SSH is used by customer support personnel for troubleshooting purposes only There are special authentication parameters for this interface Security audits The system creates a security log file at system startup to record user logins and transactions This log accumulates each day until it reaches the maximum log size and the system deletes the oldest record to make room for the newest record For information about managing logs see Data backup and restore page 160 Administrators can view security logs using Log Management capabilities found on the Administration tab in Element Manager Each security log record contains e the time of the event e the user ID e a summary of the action performed in the configchange systemlog Firewalls Secured communications over a WAN require firewall protection Depending on the hardware being used and the type of security being employed specific firewall rules must be set to enable communication between the BCM50 450 models and the Element Manager If the firewall is enabled add the following rule e Source address Element Manager IP address or Any This is the IP address of the system that the Element Manager resides on e Destination address BCM LAN IP address e Service type TCP 5989 443 and 80 port number for CIM XML https and http e Action forward You must configure these services for NAT OpenWbem HTTPs HTTP and CIM XML
205. nism echo service Hunt Group Metrics Cimom Provider Cimom Provider Media Services Manager Cimom Provider System Scheduler Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 130 Administration fundamentals Service name Description OneButton Text Pdrd Persistence Data Repository Service SoftwareUpdateProviderAgent Cimom Provider SyslogListener Syslog Receiver UftpServer UFTP Server WANFailoverProvider Agent Cimom Provider WANServiceMgr WAN Service apcupsd btraceserver Plug in for Authentication and Routing Manage ment for BT core_file_monitor core file monitoring service crond Cron Scheduler cti server CTI service feps Functional Endpoint Proxy Server VoIP Gateway httpd HTTP Daemon Ims Line Monitor Server mgs Media Gateway Server mib2agt MIB II service modemcc modem service mps IP Telephony Media Path owcimomd Open Wbem Cimom Server Daemon psm qmond QoS Monitor securityservice Authentication and Authorization srg BCM50 only SRG service ssba System Set Based Admin Service Feature 9 8 sshd Secure Shell Daemon tmwservice Time Service utps UniSTIM Terminal Proxy Server IP Sets voicemail Voicemail Process Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Ad
206. nistration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open Click the Get New Updates button The Get New Updates window opens Select Network Folder from the Retrieve From selection field Configure the network folder attributes Click the OK button T he Find Software Updates window opens and displays a list of updates found in the specified location 6 Select an update The update must have a status of Available Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 217 BCM 5 0 software updates 7 Click the Apply button A confirmation window opens Click the Yes button The Software Update Complete confirmation window opens Click the OK button The Updates in Progress table lists the update as In Progress A software update that has the Reboot Required field checked will automatically reboot the BCM 5 0 once the update has been applied End Variable definitions Attribute Network Folder User Name Password Directory Action Enter the IP address or host name of the network folder and the resource name For example enter lt hostname gt lt resource gt Enter the user name associated with the shared folder Enter the password of the user Enter the path to the subdire
207. nsfer tab In the Scheduled Log Transfer table select a scheduled log file transfer Click the Modify button The Modify Scheduled Transfer window opens In the Transfer To field modify the destination as appropriate In the Memo field modify the memo for the scheduled log transfer as appropriate 8 In the Optional Components area modify the log file categories you want to include or exclude from the transfer as appropriate 9 Click the OK button The modified scheduled log transfer is displayed in the Scheduled Log Transfer table End Deleting a scheduled log transfer Use the following procedure to delete a log transfer that you have scheduled Procedure steps Step Action 1 Click the Administration tab and then open the Logs folder 2 Click the Log Management task The Log Management panel opens Click the Scheduled Log Transfer tab In the Scheduled Log Transfer table select a schedule Click the Delete button A confirmation window opens 6 Click the Yes button The scheduled log transfer is deleted from the Scheduled Log Transfer table End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 191 BCM 5 0 log management system Transferring log files using the BCM 5 0 Web Page If you do not have access to Element Manager you can transfer log files using the Web Page When you us
208. nt 4 The Element Manager attempts to connect to the selected element If the connection is successful Element Manager opens the Configuration and Administration tabs associated to the selected device See Element Manager panels page 41 for an explanation of the Element Manager screen layout If the Element Manager fails to connect an error message appears describing the connection problem Correct the problem and perform the steps again If you have a recurring problem contact Nortel Support for help in resolving the problem End Disconnecting from an element You can disconnect Element Manager from a BCM 5 0 by using one of the following e Disconnecting in the Element Navigation Panel page 28 e Disconnecting through the menu bar page 28 Disconnecting in the Element Navigation Panel Step Action 1 Right click the IP address that you want to disconnect in the Network Element Navigation Panel 2 Select Disconnect 3 Click Yes in the Confirmation dialog box to confirm the disconnect request End Disconnecting through the menu bar Step Action Click Session on the menu bar Select the IP address of the device you want to disconnect Select Disconnect from the list of tasks that are displayed br oO N a Click Yes in the Confirmation dialog box to confirm the disconnect request Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 St
209. oftware Update window opens 6 Click the Retrieve field to select a date and time at which to retrieve the update A calendar window opens Select a retrieve date and time and then close the window Click the Apply field to select a date and time at which to apply the update A calendar window opens 9 Select an apply date and time and then close the window 10 Click the OK button The modified software update is displayed in the Scheduled Software Updates table The modification may take a few minutes to appear in the table End Deleting a scheduled software update Use this procedure to delete a scheduled software update Procedure steps Step Action 1 In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens The Updates in Progress tab is open 3 Click the Scheduled Updates tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 225 BCM 5 0 software updates 4 In the Scheduled Software Updates table select a scheduled update Click the Delete button The Confirm Delete window opens Click the Yes button to delete the update The scheduled update is removed from the Scheduled Software Update table End Viewing the software inventory Use this procedure to view the software Inven
210. onfigure BCM Monitor for static snapshots For more information see Configuring BCM Monitor for static snapshots page 253 Procedure steps Step Action 1 While you are observing data on a tab on the File menu choose Save Static Snapshots or press Ctrl s All the tabs included in the snapshot definition are saved to a text file in the folder you specified when you configured the static snapshot settings End Configuring BCM Monitor for dynamic snapshots Dynamic snapshots record snapshots of system data that changes over time such as CPU utilization and active calls Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Using BCM Monitor 256 Procedure steps Step Action 10 11 12 On the File menu select Snapshot Settings The Snapshot Settings panel opens Click the Dynamic Snapshot Settings tab In the Output Filename box enter the filename for the dynamic snapshot For additional options click the arrow button to the right of the Output Filename box Configure the Output Filename attributes In Output Folder box enter the path of the folder where you want to store the static snapshots To browse for a folder click the button to the right of the Output Folder box The Browse for Folder dialog box appears Select a folder or make a new folder and then click OK Sele
211. onfiguring the authentication server To authenticate users on a centralized RADIUS server you must configure the server using Element Manager Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Authentication Service Policy 2 To select a server as the primary authentication server click in each column of the table and enter the following attributes Column Value Server name Name of the server to use for authentication Server IP address IP address of the server to use for authentication Server Port Port number of the server to use for authentication Enabled Select to enable the use of RADIUS server authentication In Contact Read only Indicates whether the BCM 5 0 is in contact with the RADIUS server Details for RADIUS server Server Message Timeout Length of time to wait for the server to respond to a request for authentication before timing out Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks System wide security policies configuration 143 Column Value Server Retries Number of times to retry connecting with the primary server before using an alternate means of authenticating the user Server Shared Secret Key required for the BCM 5 0 to communicate with the authentication server 3 Repeat s
212. ons Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 121 e NIC eth1 indicates a LAN accessible to the customer through ports 1 2 and 3 on the front panel of the BCM 5 0 main unit e NIC eth2 OAM LAN a dedicated OAM port accessible as port 0 the leftmost Ethernet port on the front panel of the BCM 5 0 main unit BCM Monitor Media Card tab The Media Card tab provides information about the telephony system of the BCM 5 0 This tab provides the following information for a BCM 5 0 e the hardware of the BCM 5 0 main unit on which the telephony software resides e the telephony software component release level and market profile e configuration information such as media channels 64 kbits s B channels and the total number of logical DSP resource units e the available tasks and tasks in service The Media Card tab provides the following information for BCM systems e Media Card hardware including type and revision and voice bus channels e Media Card firmware including core load and market profile e configuration information such as DS30 configuration dialup WAN media channels 64 kbits s B channels signaling channels D channels processor expansion cards and the total number of logical DSP resource units e multiple DSPs single DSP for BCM50 systems and the tasks that are available and in service for each B
213. or Nortel MIBs MIB File name Notes Small Site MIB smallsite common mib mib This MIB defines the upper level hierarchy of an enterprise 1 nortel 562 sub branch called smallsite This Nortel MIB is the basis for several Nortel smallsite products In the BCM50 this MIB is a prerequisite for the Small Site Events MIB Small Site Events MIB smallsite events mib mib This MIB defines the events traps that the Small Site product or component can use This MIB describes the events generated by the BCM This MIB contains fields such as eventld eventSource eventTime and EventDescr The device sysObjectIDs are defined in the BCM Small Site Common MIB The sysObjectIDs are defined for the BCM50 main unit The following table summarizes the sysObjectID assignments Table 43 sysObjectID assignments Model Main Unit sysObjectID Integrated Router sysObjectID BCM450 1 3 6 1 4 1 562 37 1 8 BCM50 and BCM50b 1 3 6 1 4 1 562 37 1 4 BCM50a and BCM50ba 1 3 6 1 4 1 562 37 1 4 1 3 6 1 4 1 562 37 1 5 BCM50e and BCM50be 1 3 6 1 4 1 562 37 1 4 1 3 6 1 4 1 562 37 1 6 The Small Site Events MIB defines events SNMP traps that can be used by any Small Site product or component BCM traps can be captured and viewed using a standard SNMP fault monitoring framework or trap watcher SNMP traps are generated by the BCM if you have enabled SNMP for specific BCM50 alarms You configure SNMP settings using the Alarm Setting
214. ormation and for viewing the log files If you are using the BCM 5 0 Element Manager recommended the Log Browser prompts you to extract the actual log files from the tar file If you prefer you can use the WinZip application to expand the tar file into its included log files As an alternative to using the Element Manager Log Browser you can use an application such as WordPad to view the log files Using the BCM 5 0 Element Manager Log Browser to view extracted log files gives you the ability to view information in a way that suits you for example you can filter and sort information according to priority time message and so on Log Browser The Log Browser is an application that you can use to search for and view information about log events from different types of data sources You can determine what type of information you want to see and customize how you want to display the information Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 110 Administration fundamentals Log Browser navigation e Log Browser overview page 110 e Retrieval Criteria area page 110 e Retrieval Results list page 112 e Log Details area page 113 Log Browser overview You can view the following log files using the Element Manager Log Browser e all log files of type systemlog e most log files of type log e log files of type txt or
215. ote monitoring you can create an account for that user and then assign a group to the account the group that you assign would contain the appropriate privileges for that role The BCM has default groups available but you can refine the privileges available within a group to suit the needs of your network In this example you could assign the default group called Remote Monitoring which would allow the user to do such things as view metrics and alarms The User ID of the account profiles created through the set based interface cannot be modified through the Element Manager Two default user accounts are provided e The nnadmin account is read only and cannot be deleted or disabled Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 74 Security fundamentals e The nnguest account provides customers with web only access All access to the Apache web server requires a valid administrator username and password Auditing for user accounts includes e creation date time and the user ID that created the account e modify date time and the user ID that modified the account e expiry date and time if enabled e login history including failed attempts and the date and time of the last successful attempt e an audit log that tracks logged in user transactions including user account changes Remote users can have a callback number assigne
216. other file extensions that cannot be viewed using the Log Browser You can use an application such as WordPad or Microsoft Word to view log files that you cannot view using the Log Browser Table 34Log files and the Log Browser page 110 lists the log files that you can view using the Log Browser Table 34 Log files and the Log Browser Log File Can be viewed in the Log Browser Operationallogs Yes systemlog Diagnostic logs Some can System No Information Sensitive No Information The Log Browser contains the following areas e Retrieval Criteria area e Retrieval Results list e Log Details area Retrieval Criteria area The Retrieval Criteria area at the top of the Log Browser window displays a list of network element and alarm attributes that you can use to define the criteria for browsing a selected log file You can display or close the Retrieval Criteria area by clicking on the arrow to the right of the Retrieval Criteria field Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 111 Retrieval criteria area specific to the log file that you are viewing For example log files with four columns have four possible retrieval criteria while Systemlog files with six columns have six possible retrieval criteria You can define the criteria for browsing log files by selecting or d
217. otification End Configuring password history policy You can use the password history feature to prevent users from re using the same password Administrators can configure the number of previous passwords to store and check Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Security Policies gt Local Authentication Policy 2 In the Password history section select the Enable Password History check box Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks System wide security policies configuration 141 3 In the Password history length field enter the number of previous passwords to store and check for an account End BCM 5 0 authentication service policy definition Use the following procedures to define BCM 5 0 authentication service policies BCM 5 0 authentication service policy definition procedures navigation e Configuring the authentication method page 141 e Configuring the authentication server page 142 Configuring the authentication method By default users are authenticated on the local Nortel Business Communications Manager 5 0 system In a network with multiple Nortel Business Communications Manager 5 0 systems you can choose to authenticate users on a centralized server using Remote Authentication Dial In User
218. ough a Telset interface Default clear If the check box is selected and DHCP changes the system IP address you can determine the new IP address through the OAM port Check box When selected specifies that the post login security warning does not open during log on Default clear Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Table 17 Security Policies field Security fundamentals 69 Attribute Value Description Post login Text Displays the post login security warning You can edit the message warning to customize the message for your system Nortel Support Hide Challenge check box When selected displays asterisks to hide the characters Key used in the challenge key Default cleared Challenge Key Text Specifies an alphanumeric key The service technician requires this key as part of the access information to remotely access your system Default trust no one If you change the default string retain a record of the new string so that Nortel Technical Support can access your system during a support service call Ensure the key is at least one character long to allow Nortel support operation Local Authentication Policy tab Credential Complexity Credential Type Element Manager Alphanumeric Telset Specifies the variety of characters an alphanumeric password must incl
219. p Profile Template N Y Factory Default Programming N Y Record Provides a description of the application and information about where to find it Administrator documentation is provided in English User documentation is provided in the following languages e English e French e Danish e German e Spanish e Dutch e Italian e Norwegian e Swedish e Portuguese Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 18 BCM 5 0 management environment From the advanced tab you can remove downloaded applications upload custom branding web pages to replace the default Nortel branding and uploaded custom configurations For more information about configuring Application Launcher see Application Launcher page 264 Using custom Application Launcher configurations you can e Provide other download locations for standard BCM Applications e Hide applications e Add new URLS or Applications to the 3rd Party Application list Custom configurations are uploaded as an XML file You can access an example configuration file at https ocmipaddress ApplicationLauncher xml The main XML tags are e lt config gt the file must be enclosed using the lt config gt and lt config gt tags e lt category gt Changes to BCM supported applications must be enclosed in lt category name BCM Applications gt and lt category gt tags
220. plication Launcher web page to replace the default Nortel logo You can modify the html template available at http ocmipaddress oam em web template_north_panel htm The dimensions of the web page are 130x740 Procedure steps Step Action 1 Log on to the Application Launcher through the BCM web page The BCM 5 0 Web Page opens 2 Click the Advanced tab 3 Click Upload Branding Web Page A Windows Explorer window appears Navigate to the html file you have modified Click Open The new html file replaces the default Nortel branding End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 service management system The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to view and administer the services that run on the BCM 5 0 system Managing services This section contains information on the following topics e Viewing details about services page 268 e Stopping a service page 269 e Restarting a service page 269 Attention Use the BCM 5 0 Services Manager only as directed by Nortel Technical Support Improper use of the BCM 5 0 Services Manager may adversely affect system operation Viewing details about services Use the following procedure to view details about the services running on the BCM 5 0 system
221. ppears 9 Click OK End Restoring a backup from a network folder You can restore a backup from a network folder Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder 3 Click Restore The Restore pane appears 4 In the Restore From field select Network Folder Configure the Restore from Network Folder attributes A window opens and displays information about the backup file including a warning that the selected backup file will replace the backup file currently stored on the Nortel Business Communications Manager 5 0 CAUTION Risk of service loss When you proceed to the next step the selected file overwrites the backup file that is stored on the Nortel Business Communications Manager 5 0 Ensure that you select the correct backup file before you proceed 6 Click Open The Select Components to Restore window appears 7 Select the optional components that you want to include from the backup file 8 Click OK A warning window opens and displays information about components that will be affected by the restore operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 177 Data backup and restore 9 Click Yes to proceed A progress window appears When the operation completes the Restore Complete w
222. pplications Alarm Viewer access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM ADMIN General Alarm EM ADMIN General Alarm Setting EM ADMIN General Hardware Inventory Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 86 Security fundamentals e Web Documentation User Documentation e Web User Applications Operational Logs access privileges You can set access privileges for e Web Documentation User Documentation e EM ADMIN Logs Management e Web User Applications Diagnostic Logs access privileges You can set access privileges for e Web Documentation User Documentation e EM ADMIN Logs Management Modem dial out access privileges You can set access privileges for e EM CONFIG Administrator Access Accounts and Privileges Current User e Web Documentation User Documentation e Web User Applications e PPP dial out using analog modem ISDN dial in access privileges You can set access privileges for e EM CONFIG Administrator Access Accounts and Privileges Current User e Web Documentation User Documentation e Web User Applications e PPP dial out using ISDN ISDN dial out access privileges You can set access privileges for e EM CONFIG Administrator Access Acco
223. procedure to view information about the expansion daughter card The Expansion Daughter Cards area on the BCM450 System tab provides information about the daughter cards connected to the BCM450 main unit Expansion daughter cards are not available for the BCM50 system Procedure steps Step Action 1 In the BCM Element Manager connect to a BCM450 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM System tab 3 View the information displayed in the Expansion Daughter Cards area End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 201 BCM 5 0 hardware inventory Variable definitions Field Name Field Description Field Value Read Write Location The location of the Alphanumeric Read expansion daughter card Resource The name or type of Alphanumeric Read the expansion daughter card FRU PEC Code The PEC code ofthe Numeric Read field replaceable unit FRU CPC Code The CPC code ofthe Numeric Read field replaceable unit Serial Number The manufacturer s Numeric Read serial number of the field replaceable unit Firmware Version The firmware version Numeric Read of the unit Hardware Version The hardware version Numeric Read of the unit FRU Indicates if the unit is True if checked Read considered field replace able by the m
224. ps to a network folder Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Backup The Backup pane appears and displays the Immediate Backup tab Click the Scheduled Backups tab The Scheduled Backups pane appears Click the Add button The Add Scheduled Backup window appears In the Backup To field select Network folder Configure the Network folder attributes Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 169 Data backup and restore Attribute Action Network Folder Enter the hostname or IP address of the network folder and resource name For example lt server gt lt resource gt User Name Enter the user name associated with the network folder Password Enter the password of the user Directory Enter the path to the subdirectory optional 8 Click OK The Add Scheduled Backup window appears 9 In the Optional Components table select or clear the check box to include or exclude these components from the backup operation 10 Configure the schedule attributes Attribute Action Memo Enter a note for the scheduled backup as applicable Recurrence Select how often you want the scheduled backup to occur Options are Once Daily Weekly and Monthly Depending on the option you choose th
225. pshot of the software history These files document the system software level from which you took the backup They are located in the archive softwarelevel tar gz Backup archives transferred to servers or to attached USB storage devices are named according to the system name of the BCM 5 0 the date and the time of the backup Archives are prefixed with Bak_ For example an archive created on July 8 2005 at 1 52 55 pm is named Bak_acme melbourne_20050708T135255 tar Add tar as extension to open a backup file Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 102 Administration fundamentals You can use only the most recent backup to the USB storage device for a restore operation To access historical backup archives attach the USB storage device to a personal computer and use the Restore from My Computer option Backup destinations The following table lists the destinations to which you can back up data Whichever destination you choose the backup operation replaces the BCM copy of the archive so that a copy of the most recent backup always remains on the BCM 5 0 You can use this to restore your BCM 5 0 without transferring a backup from an external device or server Table 31 Backup destinations Destination BCM My Computer Network Folder FTP Server Description For an immediate backup saves backup
226. puter Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder and then click Backup 3 The Backup pane appears and displays the Immediate Backup tab 4 In the Backup To field select My Computer 5 Click Backup 6 The Backup window appears 7 In the Optional Components table select or clear the check box for each component to include or exclude these components from the backup operation 8 Click the OK button A warning message appears Read the warning then click Yes to proceed 10 A progress window appears When the backup preparation is complete the Save window appears 11 Specify the directory and enter a file name in the File Name field Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 162 12 Enter a file name with a tar extension e g backup2 tar so that you can examine the file with a utility such as WinZip If you do not select the folder backup the new backup file is stored in the root of this folder 13 Click Save When the backup is complete the Backup Complete message appears 14 Click OK End Performing an immediate backup to a network folder You can perform immediate backups to network folder Procedure steps Step Action 1 Under the Task Navigation Panel click
227. r Options are Once Daily Weekly and Monthly Depending on the option you choose the window displays selections for the month and day of the month If you select Weekly the days of the week are displayed Select the check box for Daily to select the day Month Select the month that you want the scheduled backup to occur Displays only when you select Once as the Recurrence Day of Month Select the day of the month that you want the scheduled backup to occur Displays only when you select Once or Monthly as the Recurrence Time Select the time that you the scheduled backup is to occur 14 Click OK The scheduled backup is displayed in the Scheduled Backups table End Creating a scheduled backup to SFTP server You can scheduled backups to SFTP server Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Backup The Backup pane appears and displays the Immediate Backup tab Click the Scheduled Backups tab a fF N Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 173 Data backup and restore ON O The Scheduled Backups pane opens Click Add The Add Scheduled Backup window opens In the Backup To field select SFTP Server 10 Configure the FTP Server attributes Attribute Action
228. r you can provide callback access to a user who accesses the system through a dial up connection Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account gt Remote Access tab 2 Select an existing user on the Accounts table Click the Modify button in the Accounts section If the user connects through a modem enter the number the system dials to contact the client modem in the Modem Callback Number field and enter a passcode in the Modem Callback Passcode field include the correct routing codes 5 If the user is connecting through ISDN enter the number the system dials to contact the client in the ISDN Callback Number field and enter a passcode in the ISDN Callback Passcode field 6 Click OK End Adding NAT rules for a dial up user As an administrator you can add Network Address Translation NAT rules for a user who accesses the system through a dial up connection When you add a NAT rule your network can use one set of IP addresses for internal traffic and a second set of IP addresses for external traffic This translation provides Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Accounts groups and privileges configuration 153 security for your LAN by hiding the IP addresses of devices on
229. r 5 0 Alarm Reference NN40170 702 Service management system This section describes how to view and administer the services that run on the BCM 5 0 system Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 129 You can view details about the services that run on the BCM 5 0 system including e the name of a service e whether a service is enabled to automatically start up e the status of the service running on the BCM 5 0 You can also administer services by starting stopping and restarting certain services Attention Use the BCM 5 0 Services Manager only as directed by Nortel Technical Support Improper use of the BCM 5 0 Services Manager may adversely affect system operation Service name Description ActRptProviderAgent BCMClipPasswordFlush BCMWebProviderAgent BCM_Doorphone BCM_LicenseProviderAgent BackupRestoreProviderAgent BriSW CCRSAppServer CDRService Core Tel Cte DHCPProviderAgent DiaLogger Echo Server HGMetrics Reporter IpTelProviderAgent LANProviderAgent Msm MsmProviderAgent NnuScheduler BCMSetTemplateProviderAgent BCM_NATDialinProviderAgent Cimom Provider Doorphone Service Cimom Provider Cimom Provider BRI software Call Detail Recording Service Core Telephony Computer Telephony Engine Cimom Provider System Logging Mecha
230. r Utility e Web Application Download Web Download SSH Exclusive Access access privileges You can set access privileges for e EM CONFIG Administrator Access Accounts and Privileges Current User e Web Documentation User Documentation e Web User Applications Admin access privileges You can set all access privileges DATA Admins group access privileges You can set access privileges for e EM CONFIG System IP Subsystem e EM CONFIG Administrator Access Current User e EM CONFIG Administrator Access Dial In Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 83 EM CONFIG Administrator Access Dial Out EM CONFIG Resources Media Gateways EM CONFIG Data Services DHCP Server Settings EM ADMIN General Alarm EM ADMIN General Alarm Setting EM ADMIN Utilities BCM Monitor EM ADMIN Utilities Ping EM ADMIN Utilities Trace Route Web Documentation User Documentation Web User Applications Remote Access access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM CONFIG Administrator Access SNMP EM CONFIG Administrator Access Dial In EM CONFIG Administrator Access Dial Out EM ADMIN General SNMP Trap Destinations Web Document
231. r any of the network elements to which there is a currently active Element Manager session If there are no active Element Manager sessions then this selection will be greyed out Show If multiple devices are connected allows you to easily select one of the connected elements from the presented list and switch the active Element Manager view to that element Disconnect Allows you to disconnect from the device A warning dialog box is presented asking if you really want to disconnect from the device You can also disconnect from a device by right clicking on the device in the network element tree and selecting Disconnect The Element Manager remains open Save Programming Record Allows you to save programmed information in either Microsoft Excel format or HTML This selection provides a point from which tools relevant to the selected element can be launched This prompt is only active when a connected device is selected on the Network Elements tree BCM Monitor This is a separate application which can be installed at the same time as Element Manager and provides a number of panels that display current system operational information Provides information to assist in using the Element Manager PDF Documents Provides a link to the documentation interface on the Business Communications Manager web page where you can find various PDF books describing the BCM 5 0 system and programming Contents Provides a link to the help
232. rd November 2009 Copyright 2009 Nortel Networks BCM Monitor connection 248 BCM Monitor connection navigation e Starting BCM Monitor within Element Manager page 248 e Starting BCM Monitor outside Element Manager page 248 e Disconnecting from a BCM system page 249 e Connecting to another BCM system page 249 Starting BCM Monitor within Element Manager You can launch BCM Monitor from within Element Manager Prerequisites e Launch Element Manager and connect to your BCM 5 0 system Procedure steps Step Action 1 Click the Administration tab 2 From the Utilities folder click BCM Monitor The BCM Monitor pane appears 3 Click Launch BCM Monitor BCM Monitor appears and connects to the same BCM 5 0 that the Element Manger is currently connected to End Starting BCM Monitor outside Element Manager Start BCM Monitor without launching Element Manager or if you do not have Element Manager installed on your computer Procedure steps Step Action 1 Double click the BCM Monitor shortcut on your desktop or select BCM Monitor in your Start Programs menu The Enter Logon Information window appears 2 In the System Name or IP Address box enter the system name of the BCM 5 0 you want to monitor 3 In the Connect As box enter your BCM 5 0 user name Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009
233. re data to the same system or to a different system at the same software release level The BCM 5 0 checks the software release of the destination system and provides a warning if an incompatibility prevents the backup from restoring onto the selected system All passwords and database records included with your backup file are encrypted When you perform a restore operation the password on the target system must match the password used when you created the backup archive You can perform backup operations on demand or you can schedule a single backup or recurring backups You can view the backup schedule and change it as required and you can also save a record of the backup schedule that you configured You can perform a restore operation on demand only Backup options You can backup and restore the settings and service data of your BCM 5 0 During the backup procedure you can exclude a number of optional services from the backup operation to ensure that service is not interrupted The remainder of the services and settings are automatically included during a backup operation The following table lists the components that you can choose to include or exclude from the backup operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 101 Table 30 Optional components Component Description Cal
234. re update can be removed from the BCM 5 0 If it can be removed the check box is checked Obtaining BCM 5 0 software update Use the following procedure to obtain a software update Before you can apply a software update to your BCM 5 0 you must obtain the software update and unzip the file Authorized Nortel partners can download BCM 5 0 software updates from the Nortel Technical Support web page Procedure steps Step Action 1 In your web browser enter www nortel com support and then click the Go button The Nortel Technical Support Web page opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 software updates 212 2 Download the required updates 3 Create a directory for each update and unzip the downloaded file into a directory End Checking the status of a software update Use this procedure to view the status of software updates that are transferring or waiting to be transferred or that are waiting to be applied Procedure steps Step Action 1 In the task navigation panel click the Administration tab 2 Open the Software Management folder and then click the Software Update task The Software Update panel opens and displays the Updates in Progress tab 3 View the details in the Updates in Progress table Once a software update is complete the entry is removed from t
235. ress in Rule 3 Rule 4 Dial in Side IP address Enter an IP address on a dial in interface to be translated LAN Side IP address Enter an IP address on the local LAN to use when translating Note 1 Multicast IP addresses cannot be used for NAT rules the dial in address in Rule 4 View by account history The History pane provides user account and log on histories and account control settings The following table describes each field on this pane Table 25 View by Accounts History fields Modified by Login history Attribute Value Description Account history Account created Read only Specifies the date that the user record was added Created by Specifies the user ID of the person who added the user account Last Modified Read only Specifies the date the user record was last modified Specifies the user ID of the person who last modified the account Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 96 Security fundamentals Table 25 View by Accounts History fields Failed login count Read only Last failed login Read only From Read only Telset login history Last successful Read only login Failed login count Read only Last failed login read only From read only Attribute Value Description Last successful Read only Specifies the date the user last successfull
236. rom table that you want to copy by clicking on it Press the Copy button Select the row or rows to which you want to paste the information You can select multiple rows to paste data in by pressing either the Shift or Ctrl key Press the Paste button Either the Paste Set Data or the Paste Line Data dialog box appears depending on whether you are copying data within the Sets or Lines task tree items The check boxes within these dialog boxes change depending on the data selected to copy Table 20 shows the possible check boxes that can appear and what type of data will be copied when they are selected Check the check boxes for the types of data that you would like to copy to the selected rows Select OK to paste the information The rows are updated with copied data End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Table 6 Paste Data BCM 5 0 management environment 45 Check box title Settings copied Settings not copied Control set Lines Sets Restrictions Lines Sets Trunk Data Lines Sets Telco data Lines Sets Buttons Sets Line access Sets Control set from the copied source into the selected row Set restrictions Set lock Allow Last Number Redial Allow Saved Number Redial e Allow Link Line set restrictions Data in common between the copied and pasted trunks Call Log s
237. rtel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 123 two endpoints The Codec token describes the codec type used for the RTP session The FPP shows the negotiated value of frames per packet The Details token shows additional information about the RTP session BCM Monitor can display real time RTP session statistics for sessions that involve at least one media gateway These statistics include information about duration of the session the number of bytes and packets sent or received per second and per session You can use these statistics for troubleshooting packet loss or routing problems BCM Monitor UIP tab The UIP tab displays information about Universal ISDN Protocol UIP activity associated with IP trunks MCDN messages BRI loops and PRI loops on the BCM 5 0 You can monitor UIP modules by e enabling or disabling monitoring of MCDN over IP messages for calls made over IP trunks e selecting and configuring a bus used by expansion modules e selecting the type of ISDN module connected to the expansion unit e enabling or disabling monitoring of loops on BRI modules connected to the expansion unit UIP message details The Universal ISDN Protocol Messages section displays a folder for each UIP module that you enable for monitoring Each folder displays up to 20 most recent UIP messages You can e
238. ry length numeric value Enter the number of previously used passwords to store and check for this account to prevent password reuse Authentication Service Policy tab Account management menu Specifies the method used to use to authenticate users when they log on Options include Local Authentication and RADIUS If you select RADIUS you must also select the Enabled check box in the Radius Servers pane Server priority Primary Secondary Specifies which RADIUS server to use as the primary server for authentication and which server to use as a secondary server to authenticate users when the primary server becomes unavailable Server name alphanumeric Name of the RADIUS server Server IP address lt IP address gt IP address of the RADIUS server Server Port numeric Port number of the RADIUS server Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 72 Security fundamentals Table 17 Security Policies field Attribute Value Description Enabled check box When selected specifies to use RADIUS authentication You must also select this check box before the BCM uses RADIUS authentication Server message numeric Length of time to wait for the server to respond to a request timeout for authentication before timing out Nortel recommends that
239. s 229 Auto Administration management End Creating the package Use the following procedure to create an Auto Administration Management package Procedure steps Step Action 10 11 12 13 14 15 Download required software updates or keycodes and put them in the desired network directory On the Tools menu select Auto Administration Manager The Auto Administration Management panel appears Click the Add button The Auto Administration Manager panel appears Click the Package tab In the Package type field select the type of package type that you want from the list In the Schedule field select the time when the package will be processed In the Frequency field select the frequency The frequencies available are Once Daily Weekly Monthly In the Certificate field select the token used to sign the package Click the Browse button of the Source Dir field The Select window appears Navigate to the directory where the files are stored Select the source file Click OK Click the Browse button of the Destination Dir field The Select window appears Navigate to the directory where you want the output zip file Click the Generate button A request control file is created in Destination Dir which describes the task and embeds the signature End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603
240. s Present Indicates if an expansion Yes if checked Read unit to main unit is present Field Replaceable Indicates if the unit is True if checked Read considered field replace able by the manufacturer MBM BCM50 Use the drop down Drop down menu Write only menu to identify the type of MBM whether itis a DSM16 or DSM32 MBM Asset ID Enter the asset ID of Numeric Write BCM50 only the MBM BCM 5 0 hardware inventory 206 Procedure steps Step Action 1 In the BCM Element Manager connect to a BCM 5 0 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens and displays the BCM System tab View the information displayed in the Digital Mobility Controllers area To enter information about the digital mobility controller select the row and click in the appropriate cell End Variable definitions Field Name Field Description Field Value Read Write Instance Identifies the location Numeric Read Write of the DMC Resource The name of the DMC Alphanumeric Read Write Asset ID Customer defined track _ Initially zero Read Write ing number FRU Indicates if the unit is True if checked Read Write considered field replace able by the manufacturer Viewing and updating other system information Use the following procedure to view or update other system information The Other Information area in the Additional Information tab displays other information
241. s capture on the BCM LAN and store captured IP packets in the output file on BCM filesystem or a USB flash drive LAN IP Packet Capture is accessed through Business Element Manager at Administration gt Utilities gt LAN IP Packet Capture Packets can be captured at the OAM port or any of the LAN ports On the Configuration tab you can select to store the output file on a network drive a USB flash drive or on the BCM system The configuration options will change depending on where you want to store the output file The Filters tab allows you to set filters to reduce or increase the amount of data captured The following table lists the fields on the LAN IP Packet Capture panel Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 119 Table 38 Reset functions Variable Description Port The port you want to capture from If LAN is selected all LAN ports will be captured Mode Promiscuous gives IP Packet Capture access to all packets on the LAN Non promiscuous gives IP Packet Capture access only to packets coming to or from the BCM Output format Allows you to select the output format The options are Raw The raw packet data Text converts the data to a text file Duration sec The duration in seconds of the capture Start Starts the capture Stop Stops the capture Status Vi
242. s public Contact your system administrator to find out the correct SNMP community string to use Click OK to exit the dialog box An icon representing the newly defined element with its associated IP address appears on the Network Elements tree Attention If you want to change the IP address to a name or other type of identification triple click the IP address or right click once on the IP address Once the field becomes editable type in the new information End Refer to Element Manager window attributes page 29 for a detailed description of the common Element Manager window elements Next steps Proceed to Connecting to a BCM 5 0 element page 27 Finding Network Elements You can search for a group of BCMs located on the same subnet by using Find Network Elements This function uses SNMP to search for all of the BCMs in the specified IP address range and add them to the Element Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 27 Navigation tree Only BCMs with SNMP enabled will be detected This tool saves time when trying to quickly populate Element Manager with previously deployed BCMs for the first time Use the following procedure to find network elements Step Action Right click the Network Elements icon in the Element Navigation Panel Select Find Network
243. s task in the Element Manager Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 134 Administration fundamentals The following table lists the SNMP trap fields for Small Site Event MIBs Table 44 SNMP trap fields for the Small Site Event MIB Trap field Description Enterprise OID identifies the product iso org dod internet private enterprises nortel smallsite commo n events 1 3 6 1 4 1 562 37 3 1 Agent address IP address of one of the BCM50 interfaces Generic trap type 6 for Enterprise specific traps Specific trap type 1 eventinfo trap type 2 eventWarning trap type 3 eventError trap type Time stamp the system up time The following table lists the SNMP variable bindings Table 45 Variable bindings Trap field Description Binding 1 Contains the corresponding alarm ID OID 1 3 6 1 4 1 562 37 3 1 1 0 Binding 2 Contains the name of the software component that generated the alarm trap This is in the 3 part DN format defined in the Nortel Common Alarm Framework The 3 part DN is in the format systemld BCM entityld System Name subEntityld Component Name OID 1 3 6 1 4 1 562 37 3 1 2 0 Binding 3 Contains the alarm trap Date and Time OID 1 3 6 1 4 1 562 37 3 1 3 0 Binding 4 Contains the alarm trap problem description OID 1 3 6 1 4 1 562 37 3 1 4 0 Applicatio
244. s to the system through a set based connection Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account tab Select an existing user on the Accounts table and click Modify In the Telset User ID field enter the user identifier In the Telset Password field enter the user Telset password Reenter the Telset password in the Confirm Password dialog box Click OK O a fF N End Deleting a user account As an administrator you can delete user accounts Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account tab 2 Select a user on the Accounts table Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 152 Accounts groups and privileges configuration 3 Click Delete 4 In the Confirmation box click Yes to remove the user account from the system End BCM 5 0 feature additions for dial up users Use the following procedures to add features for dial up users BCM 5 0 feature additions for dial up users procedures navigation e Adding callback for a dial up user page 152 e Adding NAT rules for a dial up user page 153 Adding callback for a dial up user As an administrato
245. se the DMC OAM program to configure operate and administer the wireless system through the DMC Use the Digital Mobility Service Tool to program repeaters and adjust handsets Programming telephone sets Desktop Assistant portfolio The Element Manager supports the programming of button functions for the digital and IP telephone sets Some administrators may want to use the Desktop Assistant family of products to complete the customization of button programming and generate labels for the telephone sets The Desktop Assistant family of applications can be downloaded from the BCM 5 0 web page Documentation for these applications is included within the application interface The Desktop Assistant family of products consists of e Desktop Assistant Pro e Desktop Assistant Pro AE For more information about Desktop Assistant tools see the BCM 5 0 Configuration Devices NN40170 500 Attention You require a LAN CTE keycode to operate Desktop Assistant Pro and Desktop Assistant Pro AE See the LAN CTE Configuration Guide NN40010 601 for more information about installing and using LAN CTE Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 management environment 21 Performing initialization Startup Profile The Startup Profile is a template that can be edited using Microsoft Excel It is used to accelerate the initial
246. section describes how to use the hardware inventory to display and update information about BCM450 and BCM50 hardware BCM 5 0 hardware inventory navigation e Viewing and updating information about the BCM 5 0 system page 198 e Viewing information about devices page 207 e Viewing additional information page 208 Viewing and updating information about the BCM 5 0 system This section contains information on the following topics e Viewing and updating information about the main unit page 198 e Viewing expansion daughter card information for BCM450 page 200 e Viewing information about Daughter Cards on BCM50 page 201 e Viewing and updating information about media bay modules page 202 e Viewing information about hard disk drives page 203 e Enabling Disk Mirroring page 204 e Viewing and updating system expansion information page 204 e Viewing and updating information about digital mobility controllers page 205 Viewing and updating information about the main unit Use the following procedure to view and update information about the main unit Procedure steps Step Action Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 199 BCM 5 0 hardware inventory 1 In the BCM Element Manager connect to a BCM 5 0 device 2 Select Administration General Hardware Inventory The Hardware Inventory panel opens and d
247. st e Dialing options automatic pre dial standard Set name Use ringback setting under ATA settings SM Supervisor External autodial button assignments Internal autodial button assignments Programmable button assignments Ring volume User speed dial CAP KIM module memory button Rearranging table information There are two ways of changing table information layout e Rearranging columns page 47 e Rearranging lines page 47 Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 management environment 47 Rearranging columns You can move columns in a table if you want to temporarily display information in a different way Changes to the table layouts are not saved If you leave the panel the columns return to the default order To move a column click and hold the column heading and drag and drop it to another location on the table Figure 6 shows a step by step example of how to move a column within a table Figure 5 Changing the order of columns in a table Click and hold on the All Lines column you want to move Control Set ANSE Drag the column to a new position ctr Ret 01 All Lines Trunk Type Control Set ROstr01 ROstr02 ROstr03 Column is in new position Rearranging lines If you want to sort tabl
248. stem tab View the information displayed in the Hard Disk Drives area End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard Copyright 2009 Nortel Networks November 2009 BCM 5 0 hardware inventory 204 Variable definitions Field Name Field Description Field Value Read Write Instance Identifies the location Numeric Read of the hard drive Resource The type of hard disk Alphanumeric Read installed Order PEC Code The PEC code of the Alphanumeric Read hard drive Serial Number The serial number of Alphanumeric Read the hard drive Firmware version The firmware version Alphanumeric Read of the hard drive FRU Indicates if the unit is True if checked Read considered field replace able by the manufacturer Enabling Disk Mirroring If you have a secondary hard disk drive installed you can enable Disk Mirroring to maintain a backup of your primary hard disk drive Procedure steps Step Action 1 In Business Element Manager go to Administration gt System Metrics gt Disk Mirroring 2 In the Operation mode field under the Settings sub panel select Mirror Mode to enable disk mirroring to maintain a redundant hard disk if you have two hard disks installed End Viewing and updating system expansion information Use the following procedure to view system expansion information The BCM System Expansion area in the BC
249. stics This section contains information on the following topics e Viewing current minimum and maximum values page 262 e Resetting logged minimum and maximum values page 263 Viewing current minimum and maximum values Use BCM Monitor to view the current minimum and maximum values of a parameter Procedure steps Step Action 1 On one of the BCM Monitor panes click the statistical value for which you want to view the current minimum and maximum values The current Cur minimum Min and maximum Max values appear on the Status bar at the bottom of the panel The values remain on the Status bar until another statistical value to view is selected 2 To view the date and time for the statistical values on the Statistics menu select Show Min Max Times A dialog box appears with the date and time when the minimum and maximum values occurred Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 263 Using BCM Monitor 3 Click OK to close the dialog box End Resetting logged minimum and maximum values Reset the minimum and maximum values to delete the current minimum and maximum values and start recording new values Procedure steps Step Action 1 Click the statistical value you want to reset 2 To reset only the selected statistical value on the Statistics menu select Reset C
250. sts the log files that belong to the Operational logs category Table 33 Operational logs Log type Log name Description Alarm log alarms systemlog Records alarms that were written to the Element Manager alarm panel Other possible alarms if they cannot be viewed using the BCM 5 0 Element Manager are logged in the alarms diagnostic log Configuration configchange systemlog Records Element Manager configuration data changes by user and time change Security log security systemlog Records users logging in and out as well as locked out users psmtest systemlog Records Ethernet interface activity and hard drive psmOMS systemlog Records platform status such as operational Archive log archiver systemlog Records backup restore and log management activity Activity log MonitGuard systemlog Records MonitGuard activity an application that monitors main BCM services and applications psmtest systemlog Records Ethernet interface activity and hard drive partitions Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Administration fundamentals 107 Diagnostic logs Diagnostic logs contain the log files generated by the BCM 5 0 software components These log files are required only if additional system information is requested by Nortel Technical Support to help diagnose a BCM 5 0 issue Only an administrator can access Diagnostic
251. system Note A brief function description appears when you mouse over field headings You can also access help contents by clicking on a heading and pressing F1 Refer to BCM 5 0 Help system page 56 for more details on Element Manager help available Application Log Collects messages generated by the Element Manager during normal operations Customer Support Provides a link to a Nortel Networks customer support web site About Provides information about the Element Manager such as the Element Manager Release level Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 34 BCM 5 0 management environment Table 2 Initial Element Manager window attributes Element Description Icon Toolbar Icons are available if the Network Elements folder is at the top of Network Elements tree or if an unconnected device is selected e Exit Click this icon to exit BCM e Cut Select a network element and click this icon to mark that network element for cutting e Copy Select a network element and click this icon to mark that network element for copying e Paste With no network element selected click this button to paste a cut or copy network element into the list of available network elements e Webpage Click this button to show the web page for the selected device e Validate Device Click this button to interrogate the device and check for any changes
252. t modify default group privileges Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 156 Accounts groups and privileges configuration Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Groups tab Select a group Click the General tab Click the Group Privileges tab Select one or more group privileges O a Aa W DN Click Delete to remove the privileges from the existing group OR Click Add to add the privileges to the existing group 7 In the Confirmation dialog box click Yes End Adding a user account to a group As an administrator you can add user accounts to one or more groups to satisfy access requirements Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Groups tab 2 Select a group and click the Members tab 3 Click Add 4 In the Add Account to Group dialog box select one or more groups 5 Click OK End Deleting a user account from a group As an administrator you can remove user accounts from a group to limit user access Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright
253. tails button The Details for Update window opens and displays any details about the update Click the OK button to close the details window Click the Schedule button to create a schedule The Schedule Software Updates window opens Click the Retrieve field to select a date and time at which to retrieve the update A calendar window opens Select a retrieve date and time and then close the window Click the Apply field to select a date and time at which to apply the update A calendar window opens Select a date and time and then close the window Click the OK button The software update is added to the Scheduled Software Updates table The status of the update is Schedule End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 223 BCM 5 0 software updates Variable definitions Reboot Req d Location Status Retrieve Apply Columns Description Name The name of the update Version The version of the update Description A brief description of the update Size The size of the software update in kilobytes Displays whether the software update causes the BCM 5 0 to reboot when the update has been applied If a reboot is required the check box is checked The storage location of the update For example FTP server The status of the update Scheduled The software update has
254. tall the Element Manager and BCM Monitor on your computer If you choose to perform a new installation you can copy the existing resources to the new installation including the device tree cartridges and user preferences BCM Monitor replaces any older versions of BCM Monitor already installed on your computer Note A desktop link to Element Manager will be created automatically during Application Launcher s install of the Element Manager End Installing Element Manager in a Citrix environment You can run Element Manager in a Citrix environment using the following software Windows 2003 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 24 BCM 5 0 management environment e Citrix Presentation Server 4 0 When you run Element Manager in a Citrix environment the Element Manager is installed on a Citrix server Users then run Citrix Program Neighborhood to connect to the server and launch the Element Manager Element Manager is designed for single user environments A single installation of Element Manager will extend the same user preferences to any Citrix user including the device list and any saved passwords Citrix administrators can ensure a secure environment by using one of the following approaches e install a copy of Element Manager for each user or group of users in different folders with Windows p
255. tation Backup Operators access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM ADMIN Backup and Restore Backup EM ADMIN Backup and Restore Restore Web Documentation User Documentation Web User Applications Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 85 Remote Monitoring access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM ADMIN General Alarm as read only EM ADMIN General Alarm Setting as read only EM ADMIN General SNMP Trap Destinations EM ADMIN General Service Manager as read only EM ADMIN General Hardware Inventory as read only EM ADMIN System Metrics Qos Monitor EM ADMIN System Metrics UPS Metrics as read only EM ADMIN System Metrics NTP Metrics as read only EM ADMIN Telephone Metrics all EM ADMIN Utilities BCM Monitor Web Documentation User Documentation Web User Applications Software Upgrade access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM ADMIN Utilities Reset EM ADMIN Software Management all Web Documentation User Documentation Web User A
256. tep 2 to configure the secondary server End Vendor specific attributes The BCM requires Vendor Specific Attributes VSAs to be present in RADIUS client requests The BCM Webpage provides a RADIUS dictionary that defines the Nortel specific attributes The attributes in the dictionary are defined for a Funk RADIUS server however the RADIUS client in BCM complies with RFC 2865 and can be used on other RADIUS servers Procedure steps Step Action 1 Configure the ACCESS REQUEST message In an ACCESS REQUEST message the BCM will look for the attributes listed in the table below Attribute Name Description NAS Identifier The hostname of the BCM string IP The IP address of the BCM Calling Station ID The IP address DN of the client attempting the request 2 Configure the ACCESS ACCEPT message In an ACCESS ACCEPT message the BCM will look for the attributes listed in the table below Attribute Name Value Description RADIUS attribute type 26 Vendor specific attribute Vendor type 562 Northern Telecom Nortel Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 144 System wide security policies configuration Attribute Name Value Description Vendor attribute type 166 BCM privilege level of the user being authenticated Enter this level as a hex integer Privilege level 0
257. th Element Manager page 19 e Managing BCM 5 0 with Telset administration page 19 e Managing BCM 5 0 voicemail and contact center CallPilot Manager page 20 e Managing digital mobility page 20 e Programming telephone sets Desktop Assistant portfolio page 20 e Performing initialization Startup Profile page 21 e Monitoring BCM 5 0 BCM Monitor page 21 e Managing BCM 5 0 remotely with SNMP page 21 Managing BCM with Element Manager The primary management application for configuring and administering the BCM 5 0 system is the BCM Element Manager The BCM Element Manager is a client based management application that runs on a Windows computer or on a Citrix server The BCM Element Manager allows for connection to BCM 5 0 devices over an IP network It is used to configure administer and monitor BCM 5 0 devices You can download the BCM Element Manager application from the BCM 5 0 web page See BCM 5 0 web page page 15 for a description of the BCM50 web page The procedure Installing Element Manager on a Windows operating system page 22 provides detailed steps for downloading and installing the BCM Element Manager on a Windows computer Managing BCM 5 0 with Telset administration While BCM Element Manager is the primary management application BCM 5 0 also supports the programming of telephony and applications areas of BCM 5 0 through set based administration This allows installers already familiar with this interface
258. th this group This pane also provides status information for the group The following table describes each field on this pane Table 28 View by Groups General panel fields Attribute Value Description Group History Group created read only Specifies the date the group account was created Created by Specifies the user who created the account Last modified read only Specifies the last date the group account was changed Modified by Specifies the user who performed the changes Group Privileges Privileges Privilege read only Lists the system access privileges allowed to members of the selected group Actions Add Opens the Add Privilege to Group dialog box Allows the privilege to be added to the group Delete Opens the Confirm Delete dialog box Allows the privilege to be deleted from a group Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 98 Security fundamentals View by groups members For a selected group in the Groups table you can use the Members pane to assign the group to existing user accounts and to view which accounts have the selected group assigned The following table describes each field on this pane Table 29 View by Groups Group Membership fields Attribute Value Description Description Read only Lists the user accounts in the selected group User ID Alphanumeric Displays th
259. that will be affected by the restore operation Click Yes to proceed A progress window opens When the operation completes the Restore Complete window opens Click OK End Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 log management system The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 This section describes how to view and manage logs generated by the BCM 5 0 system BCM 5 0 log management system navigation Performing immediate log transfers page 182 Configuring scheduled log transfers page 187 Transferring log files using the BCM 5 0 Web Page page 191 Using the Log Browser page 193 Viewing log files using other applications page 197 Performing immediate log transfers This section contains information on the following topics Performing an immediate log transfer to a USB storage device page 182 Performing an immediate log transfer to a personal computer page 183 Performing an immediate log transfer to a network folder page 184 Performing an immediate log transfer to an FTP server page 185 Performing an immediate log transfer to an SFTP server page 186 Performing an immediate log transfer to a USB storage device Use the following procedure to transfer a log to a USB storage device Attention When you create a
260. the Maintenance CLI are e O Exit The system exits to the Safe OS login prompt e 1 Reboot into Main OS The system reboots to the Main OS e 2 Shutdown The system shuts down You need physical access to the BCM450 hardware to restart the system e 3 Reboot into Safe OS The system reboots to the Safe OS and waits 1 minute for you to login If you do not login within 1 minute the system changes to the Main OS e 4 Transition to Main OS The system changes from the Safe OS to the Main OS without restarting e 5 Configuration Reset A Level 1 reset occurs The system resets all configuration data to the factory defaults e 6 Software Reset A Level 2 reset occurs The system resets all configuration data and software to the factory defaults Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM Monitor installation and removal The information in this chapter applies to both the BCM50 and the BCM450 platforms running BCM 5 0 BCM Monitor is included with the installation of Element Manager You do not need to download and install the utility separately unless you are an administrative user who requires access to only this management tool and you do not have or require Element Manager BCM Monitor installation and removal navigation e Installing BCM Monitor outside Element Manager page 244 e Removing
261. tings The Diagnostic settings panel opens 3 From the Release Reasons list select the level of reporting that you require End Variable definitions Variable Value None No text will accompany a dropped call notification Simple A simple explanation of the Cause code is provided Select the Cause Code check box to provide only the cause code with a dropped call notification Clear the Cause Code check box to provide text and the cause code with a dropped call notification Detailed A detailed explanation of the Cause code is provided Command Line Interface You can use the Command Line Interface CLI to configure basic settings as well as shut down reboot or perform a Configuration or Software Reset on your BCM450 or BCM50 system Two CLI modes are available Maintenance CLI and Configuration CLI Your user account must be assigned the System CLI privilege in order to access the CLI This section contains information about the following topics e Configuration CLI page 242 e Maintenance CLI page 243 Configuration CLI The Configuration CLI displays when the system is in Main OS mode The options available on the Configuration CLI are e O Exit The system exits the CLI to the login prompt e 1 Reboot The system reboots to the Main OS e 2 Shutdown The system shuts down You need physical access to the BCM hardware to restart the system e 3 Safe OS The system reboots to t
262. tings ensure that you understand the interoperability implications between your system and client applications the computer you use to access the system and network impacts Attention Nortel recommends that you change all default system passwords after you verify system operation Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 65 Consider the following questions when you design the security parameters for your system e Do you want administrative users to access the system through the Telset configuration menus e How much access to the Element Manager interface should you allow users Access is based on user privileges defined through user group membership One default Element Manager administrator account nnadmin exists This account includes a default Telset user ID and password A read only guest default account nnguest exists which does not have a default Telset user ID and password You can delete the guest account to increase security Do you require a temporary account that expires If the Element Manager receives no input from the user how long do you want it to remain open e How long do you want a user account to remain locked out after a user enters specified number of incorrect passwords e How complex do you want user IDs and passwords in terms of length and charact
263. tion tab 2 Open the Logs folder and then click the Log Management task The Log Management panel opens 3 Click the Immediate Log Transfer tab Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 log management system 184 4 In the Transfer To selection field select My Computer Click the Transfer button A window opens 6 Select the log file categories that you want to include in the log file Click the OK button A confirmation window opens and displays applicable warnings 7 Click the Yes button to initiate the transfer When the log archive is ready to be saved the The Save window opens Select the directory in which you want to save the log file transfer In the File Name field enter the name of the log file followed by a tar extension For example log1 tar Attention If you do not specify a tar extension the transfer proceeds and the file will be written to the specified location The file however will be of an unknown type and your utilities may not operate with it Rename the file with the extension tar by right clicking on the file and renaming it 10 Click the Save button The Progress Update window displays while the files are being saved When the files are saved the Transfer Complete window opens 11 Click the OK button The log file is saved as a tar file in the location you speci
264. tions Column Value Memo Enter a note for the scheduled log transfer as applicable Recurrence Select how often the scheduled transfer is to occur Options are Once Daily Weekly Monthly Depending on the option you choose the window displays selections for the month and day of month If you select Weekly days of the week check boxes appear so that you can select the days on which the transfer will occur Month Select the month in which the scheduled transfer is to occur Displays only when you select Once as the Recurrence Day of Month Select the day of the month on which the scheduled transfer is to occur Displays only when you select Once or Monthly as the Recurrence Time Select the time at which the scheduled transfer is to occur Click the field to display a Time box where you can specify the hour minute second and whether the time occurs in morning or afternoon Close the box when you have finished specify the time Modifying a scheduled log transfer Use the following procedure to modify a scheduled log transfer Procedure steps Step Action 1 Click the Administration tab and then open the Logs folder 2 Click the Log Management task The Log Management panel opens Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks BCM 5 0 log management system 190 Click the Scheduled Log Tra
265. to contact the client modem in the Modem Callback Number field and a passcode in the Modem Callback Passcode field include the correct routing codes If the user connects through ISDN enter the number the system dials to contact the client in the ISDN Callback Number field and a passcode in the ISDN Callback Passcode field Select the Change Password on Login check box to force a password change when the user logs on to Element Manager Select the Change Password on Login Telset check box to force a password change when the user logs on to Telset Click OK to save the user account After the account is created the user can change their own password through the Current Account pane End Modifying a user account As an administrator you can modify user accounts Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Accounts groups and privileges configuration 151 Procedure steps Step Action 1 Under the Task Navigation Panel choose Configuration gt Administrator Access gt Accounts and Privileges gt View by Account tab Select an existing user in the Accounts table and click Modify In the Modify Account dialog box make the changes you require Click OK to save the user account End Adding Telset access for a user As an administrator you can provide an existing user with acces
266. toring PPP RemoteAccess Guests IP Set Registration VoiceMail Admins Alarm Viewer SBA IP Set Registration DATAAdmins VoiceMailAdmin Alarm Viewer BackupOperators Security AdminDownload Diagnostic Logs Operational Logs AdminDownload GuestDownload Remote Monitor Operational Logs Remote Access access privileges page 83 Guests access privileges page 83 IP Set Registration access privileges page 80 Voice Admins access privileges page 83 Alarm Viewer access privileges page 85 IP Set Registration access privileges page 80 DATA Admins group access privileges page 82 Voice Admins access privileges page 83 Alarm Viewer access privileges page 85 Backup Operators access privileges page 84 Security access privileges page 79 Admin Download access privileges page 82 Diagnostic Logs access privileges page 86 Operational Logs access privileges page 86 Admin Download access privileges page 82 Can access the BCM 5 0 Web page for application downloads and user documentation Guests access privileges page 83 Remote Monitoring access privileges page 85 Operational Logs access privileges page 86 Software Upgrade Software Upgrade Software Upgrade access privileges page 85 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard Copyright 2009 Nortel Networks November 2009 78 Security fundamentals
267. tory BCM 5 0 software is organized into software components that you can individually update as required The version of each software component is tracked so that you can determine the exact software release level of a BCM 5 0 to the component level The software inventory is a complete list of software components their version and the functional group to which they belong Procedure steps Step Action In the task panel click the Administration tab Open the Software Management folder and then click the Software Inventory task The Software Inventory panel opens View the details in the Software Component Version Information table You can change the order of the information displayed in the table by clicking a column heading and dragging it to a new place in the table You can also sort the information in a column by descending or ascending order by clicking the column heading End Removing a software update Use this procedure to remove a software update that has been applied to the BCM 5 0 Not all software updates can be removed whether a software update can be removed depends on the particular software update Removing Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 BCM 5 0 software updates 226 a software update does not remove the software itself from the BCM 5 0 it only returns the so
268. tration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 193 BCM 5 0 log management system 8 Click the Click Here to Download Logs link The File Download screen opens 9 Click the Save button to save the backup tar file The Save As screen opens 10 Specify the location where you want to save the zipped file and enter a name for the file in the File Name field The file must have a tar extension For example log2 tar 11 Click the Save button The file is saved End Variable definitions Column Value Remote Resource Enter the FTP or SFTP address or the network pathway as appropriate For SFTP storage locations you must use an SCP server BCM 5 0 supports OpenSSH 3 7 Directory Enter the path of the directory to which you want to transfer the log files User ID Enter the user ID associated with the remote resource Password Enter the password associated with the remote resource This option does not apply when the destination is an SFTP server Using the Log Browser Once you have transferred log files using the Element Manager or the BCM 5 0 Web page you can extract the log files using the Element Manager Log Browser You must extract the log files from the log archive before you can view them using the Element Manager Log Browser Prerequisites Before you extract log files create a folder in your directory for each archive and then follow the proce
269. twork folder page 168 e Creating a scheduled backup to a USB storage device page 170 e Creating a scheduled backup to an FTP server page 171 e Creating a scheduled backup to SFTP server page 172 Accessing the schedule of regular backups You can view existing scheduled backups Procedure steps Step Action Under the Task Navigation Panel click on the Administration tab Open the Backup and Restore folder Click Backup The Backup pane appears and displays the Immediate Backup tab Click the Scheduled Backups tab The Scheduled Backups pane appears Existing scheduled backups appear in the Scheduled Backups table oa fF Q N a End Modifying scheduled backups You can modify the following existing scheduled backup components e the memo for the scheduled backup e optional components to include in the backup e schedule details for the backup Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Data backup and restore 166 Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder 3 Click Backup 4 The Backup panel opens and displays the Immediate Backup tab 5 Click the Scheduled Backups tab 6 The Scheduled Backups panel opens 7 Select a scheduled backup in the Scheduled Backups table 8 Click Modify 9 Th
270. u Change password Check box Account Telset Credentials Menu Change password Check box Displays the descriptive name and information for the user or the user function You can leave this field blank Specifies the date and time when the user account expires The menu opens a calendar When selected specifies that the user account automatically expires at the specified date and time Specifies the date to force a password change When selected forces a user to change his or her password when logging on Specifies the date to force a Telset password change When selected forces a Telset user to change his or her password when logging on View by account remote access The Remote Access pane provides callback settings to verify user information as well as configuration of NAT rules for dial up users The following table describes each field on this pane Table 24 View by Accounts Remote Access modem access menu and CLIDs Attribute Value Description Modem Callback Telephone Specifies the number the system will call to verify the dial up Number user access Modem Callback User ID Specifies the passcode the system uses to confirm the callback Passcode is legitimate ISDN Callback Telephone Specifies the number the system will call to verify the ISDN user Number access IP Address BCM IP Address IP address Specifies the PPP IP address of the BCM when connecting with analog modem or ISDN terminal
271. u can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications Applications CTE DA Pro AE Web User Applications IP Set Registration access privileges You can set access privileges for SBA IP Set Registration EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation Web User Applications Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 81 BCM Monitor Appl access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User EM ADMIN Utilities BCM Monitor Web Documentation User Documentation BCM 5 0 Applications Applications BCM Monitor Web User Applications CDR App access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation BCM 5 0 Applications Applications Call Detail Recording Web User Applications PPP Access access privileges You can set access privileges for EM CONFIG Administrator Access Accounts and Privileges Current User Web Documentation User Documentation RAS Applications PPP Web User Appl
272. ude The complexity level defines the required number of each type of character User IDs are not case sensitive Alphanumeric 1 32 Telset Numeric 1 16 Numeric You must use a numerical Telset interface password Password complexity for these passwords defines how many unique digits the system requires Minimum User ID Element Specifies the minimum number of characters that the system Length Manager requires for each type of credential Minimum password length Element Manager Alphanumeric 1 32 Telset Numeric 1 16 Specifies the minimum number of characters that you must enter for a new password Alphanumeric passwords are case sensitive Ensure this setting is the same as or greater than the complexity level setting For example if you have a complexity level of two two different types of characters or two unique numbers ensure the password is at least two characters long Nortel Business Communications Manager 5 0 Copyright 2009 Nortel Networks Administration and Security NN40170 603 02 06 Standard November 2009 70 Security fundamentals Table 17 Security Policies field Attribute Value Description Password complexity level Element Manager 0 1 2 3 4 Defines the number of character types that Element Manger requires for an alphanumeric password 0 No complexity checks 1 one character type 2 at least two character types 3
273. uled backup to SFTP server 172 a restoration procedures navigation 174 Rest hie a backup from BCM 174 i wa from a PC 175 j i etwork folder 176 ring ab cea ra USB storage 177 storing up from an FTP server 178 Restoring a backup from an SFTP server 179 Restoring the factory default configuration 180 BCM 5 0 log management system 182 Performing immediate log transfers 182 Performing an immediate log transfer to a USB storage device 182 Perfo an immediate log transfer to a personal computer 183 rk folder 184 ar 185 186 transfert is an SFTP server 03 0 November 2009 Copyright 2009 Nortel Networks 8 Contents Mo eoa int cura 189 a scheduled ilies trans om 190 a ecord 196 log records 196 198 sion information 204 on about digital mobility controllers 205 information 206 mation about attached dnus 207 ional information 208 210 ara update histe ry 210 e nas 211 are update ou a USB ioi ge dame 4 tware update from a network folder 216 rom an ie ae yer ar Copyright 2009 Nortel Networks Contents 9 Viewing the software inventory 225 Removing a software update 225 Auto Administration management 228 Enabling Auto Administration Management feature 228 Creating the package 229 Distributing the package 230 Creating authentication certificates 230 Distributing the certificate 231 Fetching the patch from F
274. unts and Privileges Current User Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Security fundamentals 87 e Web Documentation User Documentation e Web User Applications e PPP dial out using ISDN Telset access security You can use the Telset administration interface FEATURE 9 8 to activate or deactivate the Telset default access user accounts You can also use this interface to change the password for these accounts For further information about using Telset features see the Telset Administration Guide NN40170 604 The Telset group privileges apply specifically to the following Telset interfaces e FEATURE 9 8 Administrator access only e FEATURE 266344 CONFIG telephony interface e FEATURE 983 CallPilot interface Use the preceding interfaces only as supplementary configuration portals You can also block access to these interfaces when you configure the system security policies Table 20 Default Telset group access privileges User ID Default Telset ID Default Function Available at password Telset startup password nnadmin PlsChgMe 738662 266344 Read only installer Yes system administrator nnguest nnguest Read only web only Yes access 738266 266344 Set based installer level No 738727 727587 Set based No administration 738236 23646 Set based coordinator No functions 738227 22742 Set base
275. urrent Min Max 3 To reset the statistical values for all statistics on the Statistics menu select Reset All Min Max End Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks Application Launcher This section describes the Application Launcher supported on the BCM450 and BCM50 platforms running BCM 5 0 Navigation e Accessing the Application Launcher through a web browser page 264 e Accessing the Application Launcher through a shortcut link on your desktop page 265 e Uploading a custom configuration file page 266 e Importing custom branding page 267 Accessing the Application Launcher through a web browser You can connect to the Application Launcher for your BCM system through a web browser Prerequisites e Download and install Element Manager For more information the Nortel Business Communications Manager 5 0 Configuration System NN40170 501 e Access the BCM Web page For more information see the Nortel Business Communications Manager 5 0 Configuration System NN40170 501 Procedure steps Step Action In your Web browser type the IP address of the BCM 5 0 2 Click Go or press Enter Security Alert dialog displays 3 Click Yes Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel
276. uthorization code for the desired feature to demonstrate proof of ownership e system ID of the system to which you want to apply the new feature The authorization code is a six digit code you receive for each of the features you purchase The authorization code can be found on the label affixed to the Keycode information sheet on the last page of the Keycode Installation Guide NN40010 301 Figure 14 shows the Element Manager keycode panel See the Keycode Install Guide NN40010 301 for details on BCM 5 0 keycodes Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 56 BCM 5 0 management environment Attention You receive one keycode whether you purchase one feature or a bundle of features You receive an authorization code for each feature you purchase For example if you have one feature you receive one authorization code and one keycode If you purchase four features you receive four authorization codes and one keycode Figure 13 BCM keycode panel BCM 5 0 Help system The following types of help information are available to you in Element Manager to help you understand how to program your BCM 5 0 e Menu bar Help page 57 e Field level Help page 57 e Context sensitive Help page 58 Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009
277. w the current software release level of the BCM 5 0 e view a history of all software updates including upgrades applied to the BCM 5 0 e view release notes that apply to a particular software update Attention Performing a Level 2 reset under any circumstance causes the Software Update History to be lost Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 211 BCM 5 0 software updates Procedure steps Step Action 1 In the task panel click the Administration tab 2 Open the Software Management folder and then click the Software Update History task The Software Update History panel opens 3 View the updates in the Software Update History table If software updates have not been applied to your BCM 5 0 the table is empty 4 To view release notes about a particular software update select the update in the table Release notes containing details about the software update are displayed in the Release Notes panel below the table End Variable definitions Columns Description Date The date and time that the software update was applied Category The software update category Scheduled Removed Modified Applied Name The name of the software update Version The version of the software update Description A brief description of the software update Removable Indicates whether the softwa
278. window opens and displays a list of updates found in the specified location Attention If the information in the Find Software Updates window indicates that you are applying an upgrade rather than an update you will need to generate a keycode before proceeding 10 11 12 13 14 15 16 Select an update The update must have a status of Available To view details about the update click the Show Details button The Details for Update window opens and displays any details about the update Click the OK button to close the details window Click the Apply button to apply the update A warning dialog box opens Click the OK button The Software Update Complete confirmation window opens A dialog box opens to display the options available for this update The options available depend on the update that you are applying Select the appropriate options and click the OK button If no options are available click the OK button to continue The Updates in Progress table lists the update as In Progress Click the OK button A software update that has the Reboot Required field checked automatically restarts the BCM 5 0 once the update has been applied End Applying a software update from a USB storage device Use this procedure to apply an update from a USB storage device Copyright 2009 Nortel Networks Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard
279. works Administration fundamentals 113 Log Details area The Log Details area located below the Retrieval Results list displays the details for a selected log record or multiple log records Log Filtering and privacy This feature provides BCM administrators with additional filtering of logging levels for components descried below The following logging categories exist on the BCM e Operational The operational logs category contains administrative and audit logs similar to earlier BCM releases e Sensitive The sensitive logs category contains log records that contains customer information e Diagnostic Nortel support uses diagnostic logs are to troubleshoot and diagnose problems in the BCM software All logs on the BCM are mapped into one of these categories The log filtering feature allows you to modify the logging levels of components from the sensitive and diagnostic logs The logging levels by default is ALL but the filter can be set to e Error e Warning Debug To ensure privacy the Business Element Manager retrieves any sensitive or diagnostic logs in an encrypted format For more information about log filtering see Selecting log filters page 196 Hardware Inventory This section provides information about Hardware Inventory on BCM450 and BCM50 systems The BCM 5 0 Hardware Inventory panel provides information about the BCM450 and BCM50 physical system the Main Hardware Inventory panel has the
280. xpand UIP messages that contain at least one information element An information element can contain data which you can expand as well Each UIP message line contains the following information e the direction in relation to the BCM 5 0 gt for incoming or lt for outgoing e the message type CC for Call Control MTC for Maintenance e the direction in relation to the call reference origin gt Cref Origin for incoming or lt CRef Origin for outgoing e the message name or a hexadecimal value if the name is unknown e additional data extracted from information elements BCM Monitor Line Monitor tab The Line Monitor tab shows the status of lines on the BCM 5 0 system You can view the number of active lines and view all lines on the BCM 5 0 system including inactive lines Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 124 Administration fundamentals For all lines displayed in the line monitor area you can view the following information e direction Outgoing indicates that the call originated from the BCM 5 0 Incoming indicates that the call originated from outside and is directed at the BCM 5 0 e start time displays the time and date on which the call started e user displays the DN and name of the BCM 5 0 user e state displays Idle if there is no active call on the line displ
281. y logged on to the login Element Manager Specifies the number of times the user tried and failed to log on before successfully logging on or becoming locked out If the count matches the failed login threshold a value of true appears in the Locked Out column on the Accounts table Specifies the date that the user last tried and failed to log on Element Manager Displays the IP address of the Element Manager Specifies the date the user last successfully logged on to Telset Specifies the number of times the user tried and failed to log on before successfully logging on or becoming locked out If the count matches the failed login threshold a value of true appears in the Locked Out column on the Accounts table Specifies the date that the user last tried and failed to log on Telset Displays the DN of the telephone used to log on to the system View by account group membership Use the Group Membership pane to associate the user account with one or more functional groups The user gains all the privileges assigned to each group added to the list The following table describes each field on this pane Table 26 Group membership fields Attribute Value Description Account is Default groups Member of Groups Buttons Add Delete Lists groups the user belongs to See Telset group access privileges page 88 for a list of the default groups and the privileges associated with each Add modify and delete
282. you proceed Click Open The Select Components to Restore window appears Select the optional components that you want to include from the backup file 9 Click OK 10 A warning window opens and displays information about components that will be affected by the restore operation 11 Click Yes to proceed A progress window opens When the operation completes the Restore Complete window opens 12 Click OK End Restoring a backup from an FTP server You can restore a backup from an FTP server Procedure steps Step Action 1 Under the Task Navigation Panel click on the Administration tab 2 Open the Backup and Restore folder 3 Click Restore The Restore pane appears In the Restore From field select FTP Server Configure the Restore from FTP Server attributes Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 02 06 Standard November 2009 Copyright 2009 Nortel Networks 179 Data backup and restore Attribute Action FTP server Enter the hostname or IP address of the FTP server User Name Enter the user name associated with the FTP server Password Enter the password associated with the user name Directory Enter the path to the subdirectory as applicable optional File Enter the name of the backup file CAUTION Risk of service loss When you proceed to the next step the selected file will overwrite the backup

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