Avaya Business Communications Manager 5.0 User's Manual
Contents
1. 47 134 206 28 O System Metrics Updates in Progress 47 134 206 61 Telephony Metrics 47 135 152 105 5 Software Management 47 135 152 220 ed 47 135 163 173 47 135 163 179 ware Updates oftware Update Hist Software Inventory Find Software Updates Select the update you want to apply 47 135 151 199 Utilities Description Reboot Req d c Backup and Restore 47 135 152 76 _ 2 Logs Software Update Name Version Description Upgrade To BCM50 R5 From BCM50 R3 0 16 0 Uparade To Size Reboot Req d Status 1181 45 MB Available File Edit View Network Session Tools Help Bet K cut Ga Copy Mh poste WebPage 4f Validate Device Disconnect Ap Refresh HP auioretresh By Network Elements CSS Software Updates 10 10 11 1 47 129 110 69 Updates in Progress Scheduled Updates B System Metrics 47 134 206 61 S Telephony Metrics 47 134 206 28 Updates in Progress 47 135 151 199 C Utilities 47 125 152 71 w Backup and Restore S Logs S Software Management Name Version Description Size 47 135 152 105 47 135 152 220 i 3 47 135 163 173 1 Software Update Histd 47 135 163 179 Software Inventory Select the update you want to apply Reboot Req d Location Ste Software Update Name oryImageUpgrade e FactoryIma 5 From BCM450 R1 0 SO RS Show2. Nortel Business Communications Manager 5 0 Upgrade Guide BCM 5 0 Business Communications Manager Document Status Standard Document Number NN40170 401 Document Version 01 07 Date December 2009 NORTEL Copyright 2009 Nortel Networks All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks LEGAL NOTICE While the information in this document is believed to be accurate and reliable except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED The information and or products described in this document are subject to change without notice Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Contents 3 Contents How To ger Rep sic cess ac ieee Stes aed cus eaaiacicengeticececes 5 Chapter 1 Gelting Startled cick cece ccee tebe
3. non congested network between the BCM system Management Computer and any external data point for example an FTP server The table shows only some of the more commonly used installation methods Nortel Business Communications Manager 5 0 Upgrade Guide 14 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 If scheduling the upgrade ensure a sufficient gap between the download time and the apply time to permit the transfer to complete The BCM system continues to provide normal service until the Apply phase is reached Do not schedule the CFS patch BCM 450 only it may be applied at any time without impacting service Table 1 Approximate upgrade times in minutes System type Method Download Validation Application Post reboot Approximate Factory Approximate Total Time image Total Time Optional BCM50 Online My 20 5 32 9 65 60 125 Online FTP 12 5 32 9 60 55 115 Scheduled 8 3 20 9 40 37 77 FTP BCM450 Online My 13 1 6 7 30 28 58 Computer Online FTP 3 1 6 7 16 15 31 Online 2 1 6 6 14 13 27 USB Scheduled 3 1 6 7 18 17 35 FTP Upgrading your BCM50 system using USB will take significantly longer than any of these times as it is only equipped with a USB 1 1 interface Installing the upgrade using USB is therefore not recommended for BCM50 systems Do not upgrade the manufacturing image until you are sure that your BCM 5 0 system is
4. For more information see BCM200 400 Installation and Maintenance Guide 6 Remove the Advanced Function Tray AFT For more information see BCM200 400 Installation and Maintenance Guide 7 Remove the Hard Disk Drive Cage from the AFT 8 Remove HDD cable from IO card and remove from Chassis 9 Disconnect the DS256 cables from the backplane 10 Disconnect all cables from the IO card 11 Remove the top left closest to the BFT slot screw from the IO card Loosen the bottom left screw D m asl O O ae E R Se Ua sseeness a OO as Py J gt ie To aA DS p A e Ge ll Nortel Business Communications Manager 5 0 Upgrade Guide 28 Chapter 4 Upgrading the BCM200 400 hardware 12 Place the new CIF card on top of the old IO card and slide it under the power supply Ensure the groove on the bottom of the CIF is aligned with the loosened screw 13 Replace the screw by passing it through both the CIF card and the old IO card 14 Tighten the loosened screw on top of the groove on the CIF card 15 Reconnect the cables to the CIF card For more information about connecting cables to the CIF card see Nortel Business Communications Manager 450 Maintenance 16 Detach the HDD cables from the top of the chassis and cable tie them to the power cables going to the backplane 17 Replace the AFT 18 Install the new BCM450 BFT with the new HDD pre loaded with
5. For more information about keycodes see the Keycode Installation Guide Verify management computer requirements Ensure that your management computer meets the following hardware and network requirements operating system for Element Manager Windows XP Professional SP2 Citrix Presentation Server 4 0 Windows 2003 Server All Editions Windows Server 2008 or Windows Vista RAM minimum 512 MB aDVD ROM drive or sufficient hard disk space to download the patch files minimum screen resolution 640 x 480 or greater 1024 x 768 recommended color display 256 colors or greater free space on your hard disk at least 150 MB for Element Manager you require more hard disk space if you are hosting the upgrade files on your management computer browser Internet Explorer IE 7 0 or IE 8 0 asStable power supply for the management computer Nortel does not recommend you perform the upgrade process from a laptop using only battery power USB stick of sufficient capacity 2 GB or greater as indicated earlier the USB option should not be used for BCM50 upgrades Java JRE Version 6 Update 16 or later Nortel Business Communications Manager 5 0 Upgrade Guide 12 Chapter 2 Pre upgrade procedure NN40170 401 13 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 This section describes the steps to upgrade a BCM50 2 0 or BCM50 3 0 system to BCMS0 5 0 a BCM450 1 0 to BCM45
6. also save and import your current BCM200 or BCM400 settings to the upgraded BCM450 5 0 You will still have to install the new client software and the new Business Element Manager for BCM 5 0 The following data is not maintained when upgrading a BCM200 or BCM400 system Call Pilot data Report Data Off Premise Notification Outbound Transfer Mailbox Standard and Personalized Greetings Personal Attendant Fax Settings Call Forward Message blocking Mailbox passwords User Accounts All user account passwords will be reset to the system default PlsChgMe IVR Only IVR configuration data is migrated All customized files must be re imported Saving your current configuration using the Data Migration Manager The Data Migration Manager DMM is a Java based application that allows you to save your current BCM200 400 configuration prior to a hardware upgrade This data can be reapplied to the upgraded BCM450 5 0 system The DMM can be downloaded from www nortel com or from the BCM web page Nortel Business Communications Manager 5 0 Upgrade Guide 24 Chapter 4 Upgrading the BCM200 400 hardware To save your current configuration data 1 Start the DMM tool and go to File gt Import and Export The Import and Export Dialog appears Import and Export Wizard Select an action to perform Export BCM configuration Import BCM configuration Load data from file Save data to file 3 Select Import BCM Configura
7. client applications on each client computer You must download the applications from the BCM Web page To uninstall a client application Warning Call Detail Recording Do not uninstall earlier versions of Call Detail Recording when you install new versions On the client computer click the Start button select Settings and click Control Panel The Control Panel window appears Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears From the list of installed programs select the program to uninstall Click the Change Remove button To install the new version of the client application 1 Open a Web browser and enter the BCM50 system IP address in the address bar The Enter Network Password dialog box appears Enter the administrator user name and password If user names and passwords are still set to default use these values User name nnadmin Password PlsChgMe Or for client application download only User name nnguest Password nnguest Click OK The Welcome to BCM Web page appears NN40170 401 Chapter 5 Post upgrade activities 33 From the Welcome to BCM Web page click Main tab Click the BCM button The Applications panel appears 6 From the Applications panel double click User Applications The User Applications window appears Select the application you want to install Click the download link and save the file Double click the i
8. functioning proplery After performing the image manufacturing upgrade your system cannot revert back to its pre upgrade configuration Perform the upgrade process through Element Manager For more information about Element Manager see the Administration Guide or the online Help within Element Manager If you encounter problems during the upgrade see Troubleshooting on page 31 If the upgrade does not complete successfully contact technical support for assistance in identifying the cause of the failure To perform the BCM 5 0 or SRG50 5 0 upgrade A OO N Complete the pre upgrade tasks see Pre upgrade tasks on page 10 Verify that the time zone is set to a valid entry see Verifying the time zone on page 15 Apply the keycode for BCM 5 0 or SRG50 5 0 see Applying the keycode file on page 15 Perform the upgrade see Performing the third step of the upgrade on page 18 Scheduling the upgrade Using Element Manager you can schedule the steps of the upgrade to begin at a later time Administration gt Software Management gt Software Updates gt Scheduled Updates tab NN40170 401 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG505 0 15 To schedule the steps of the upgrade you must follow the same tasks described in Pre upgrade tasks page 10 For more information about scheduling upgrades see Nortel Business Communications Manager 5 0 Administration and Security or
9. keycode file Before upgrading the BCM software to 5 0 you must apply the new keycode file containing the upgrade feature that you generated for your BCM system The keycode file must include the upgrade feature and all other required features For SRG systems you must also select the SRG feature in addition to the upgrade feature and all other required features Nortel Business Communications Manager 5 0 Upgrade Guide 16 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 To apply the keycode file Open Element Manager 2 Select Configuration gt System gt Keycodes The Keycodes panel appears 3 Click Load File The Open dialog box appears 4 Select the keycode file for your system and click Open After the keycode is applied to the system the Applied dialog box appears Warning Do not reboot your BCM system at this time Ignore any message your receive l f asking you to reboot NN40170 401 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 17 Figure 1 BCM50 or SRG50 keycode applied 2 BCM Element Manager 47 135 152 71 File Edit view ork Session Tools Help Aet J cut By Copy E raste web Page Vv Validate Device YG disconnect amp Refresh HF Auto refresh Element Navigation Panel 4 Task Navigation Panel iy Network Elements Configuration administration Keycodes a ae Welcome System ID 0016CA417E04 Sequence 0 Key t
10. list select the location of the upgrade files Enter the required information in the dialog box USB Storage Device not recommended for BCM50 or SRG50 systems In the USB Storage Device dialog box browse to the directory of the upgrade files b Click OK The Find Software Updates window appears with a list of updates My Computer a Inthe My Computer dialog box browse to the directory of the upgrade files If you are installing from a DVD browse to the DVD ROM drive b Click OK The Find Software Updates window appears with a list of updates NN40170 401 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 19 a Network Folder In the Network folder dialog box enter the required information about the location of the upgrade files Enter the following information e Network folder enter the IP address or host name of the network folder and the resource name For example enter lt hostname gt lt resource gt e Directory enter the network folder resource name e User name enter the user name associated with the shared folder e Password enter the password of the user e Directory enter the path to the subdirectory of the network folder optional b Click OK a The Find Software Updates window appears with a list of updates FTP Server In the FTP Server dialog box enter the required information about the location of the upgrade files Enter the following information e FTP Server IP ad
11. 0 5 0 and an SRG 2 0 or SRG50 3 0 system to SRGSO 5 0 The upgrade processes for BCM 5 0 and SRG50 5 0 are almost identical Any differences in the procedures are indicated in this document If you have not already done so read all the instructions in Pre upgrade procedure page 9 before you continue with these instructions If you are upgrading a BCMS0 1 0 or an SRGSO 1 0 system you will first need to upgrade to 2 0 or 3 0 before upgrading to 5 0 A Warning Perform a data backup before you start the upgrade process Perform a backup of your system before you attempt the upgrade Store the information off the hard disk of the system This ensures that you can restore your system if the upgrade is not successful after you run a Software Reset Upgrading to SRG50 5 0 The SRG50 system is a peripheral of the Communication Server 1000 CS 1000 but leverages the BCM50 core software to act as a remote gateway for the Main Office Because of this dependency the recommended upgrade path for SRG50 leverages the BCM50 5 0 upgrade process but requires a keycode that includes the SRG feature in addition to the upgrade feature and any other features required by the system Performing the BCM 5 0 or SRG50 5 0 upgrade The method you use to install the upgrade will affect the amount of time it take for the process to complete The following table shows the approximate timings of major phases of the upgrade The timings assume a dedicated fast
12. 35 152 71 i vt iaat IDLE cma 0 15 lt IP Subsystem f an IDLE 0 47 135 152 105 Administrator Access a i Es Resources IDLE Fax Messaging 0 47 135 152 220 y Fax Overflow 0 H Telephony IDLE ax Overflow 0 47 135 163 173 ID Sale 0 E Data Services LE Fax on Demand 0 H al E Applications IDLE Fax Suite o IDLE YPIMJAMIS 0 IDLE Q SIG 0 IDLE MCDN 0 IDLE DPNSS 0 Applied D The new license data has been applied please wait a minute for activation Nortel Business Communications Manager 5 0 Upgrade Guide 18 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 5 Click OK There is no need to wait after applying the keycode you can proceed directly to the software upgrade Performing the upgrade You can perform the upgrade using the BCM 5 0 version of Element Manager If your upgrade files are on DVD you can perform the upgrade directly from the DVD Warning Do not reboot power cycle or other otherwise interrupt the BCM after l f reaching the Apply phase of the upgrade The BCM system is vulnerable during the upgrade process and interruption can cause catastrophic failure To perform the upgrade 1 Using Element Manager connect to the BCM450 BCM50 or SRG50 system you want to upgrade 2 Select Administration gt Software Management gt Software Updates gt Updates in Progress 3 Click Get New Updates The Get New Updates dialog box appears From the Retrieve from
13. BCM 5 0 19 Replace the top cover 20 Remove the Media Bay Modules and reset the DIP switches to the default settings 21 Replace the MBMs 22 Reconnect power and turn on the BCM 23 Connect to the BCM using Business Element Manager and apply any suggested patches 24 Obtain and apply the new Keycode file 25 Using DMM export your configuration data to the BCM450 26 Verify that you configuration was exported correctly and test telephony connectivity by ensuring that the DNs on the old system are the same sets on the new system To upgrade the BCM200 hardware 1 Save your current configuration data using the DMM For more information see Saving your current configuration using the Data Migration Manager on page 23 Turn off the BCM and disconnect it from the power source Disconnect all cabling from the BCM Open the unit top cover NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 29 5 Remove the Base Function Tray BFT For more information see BCM200 400 Installation and Maintenance Guide 6 Remove the Hard Disk Drive door and tray 7 Remove HDD cable from under the IO card this may require removal of the IO card itself 8 Disconnect the DS256 cables from the backplane 9 Disconnect all cables from the IO card 10 Remove the front right closest to the BFT slot screw and the bottom right screw from the IO card ROO ee SS 7 iat OR J te 7st ci 11 Place the new CIF card on top of the old IO card
14. Communications Manager 5 0 Upgrade Guide 34 Chapter 5 Post upgrade activities Default password PlsChgMe For the client application download Default user name nnguest Default password nnguest 4 Click OK The Welcome to BCM Web page appears From the Welcome to BCM Web page click Main tab Click the BCM button The Applications panel appears From the Applications panel double click Business Element Manager Follow the on screen instructions Upgrading the manufacturing image to BCM50 5 0 After you perform a Software Reset on your BCMS0 system the system reinitializes the software to the factory default state which is the software image installed during manufacturing or during a previous upgrade This means that if you perform a Software Reset the upgraded BCM50 5 0 system reverts back to the installed BCM50 manufacturing image Therefore to return to your BCM50 5 0 system you must perform the upgrade and migrate all customer data again To prevent these extra upgrade steps you can upgrade the manufacturing image to BCM50 5 0 The manufacturing image upgrade does not stop any services and it does not require a reboot of the system Performing this upgrade requires minimal system resources however Nortel recommends that you perform the upgrade during a maintenance period The manufacturing image upgrade takes approximately 60 minutes depending on connection speed and the location of the software update files You cannot
15. Communications Manager 5 0 Upgrade Guide 8 Chapter 1 Getting started Using this upgrade guide This section explains how to use the information in this guide Caution Read all the instructions carefully before attempting the upgrade Pre upgrade Perform the activities in Chapter 2 Pre upgrade procedure on page 9 about prerequisites and pre upgrade tasks After you read this information and are certain that your system is ready to be upgraded go to the Upgrade on page 8 Upgrade Perform the upgrade using the information in Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 on page 13 and Upgrading the BCM200 400 hardware on page 23 This chapter describes e upgrading a BCM50 2 0 or BCM50 3 0 system e upgrading an SRG50 2 0 or SRG50 3 0 system e upgrading a BCM450 1 0 system e upgrading a BCM200 or BCM400 to BCM 5 0 e step by step instructions to guide you through the upgrade process Error messages might appear during the upgrade process For more information see Appendix A Troubleshooting When the upgrade is complete go to the Post upgrade on page 8 Post upgrade After a successful upgrade go to Chapter 5 Post upgrade activities on page 31 This chapter describes e verification of upgraded data on your system e manual entry of any parameters that are not automatically upgraded e reinstallation of all client applications supported by BCM50 5 0 on all desktop system
16. Details NN40170 401 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 21 Figure 5 BCM450 Find Software Updates screen BCM450 5 0 software upgrade selected 2 BCM Element Manager 47 135 152 76 File Edit view Session Tools Help op ext amp Cut its Copy Ge Web Page Vv Validate Device YG Disconnect Refresh Element Navigation Panel 4 Task Navigation Panel J Network Elements 10 10 111 47 129 110 69 47 134 206 28 E 47 134 206 61 47 135 151 199 47 135 152 71 47 135 152 76 47 135 152 105 amp 47 135 152 220 e pas 3 47 135 163 173 Software Update Histo 47 135 163 179 Software Inventory Software Updates Configuration Administration E General E System Metrics 1 Telephony Metrics a Utilities tH Backup and Restore Updates in Progress Scheduled Updates Updates in Progress Name Version Description Size Reboot Req d Location Ste Select the update you want to apply Software U Version Description Size Reboot Req d Status 71 3 R 0 3 Show Details Apply a Cancel 6 Inthe Find Software Updates window select the appropriate update for your system If you are upgrading a BCM450 system and you have not applied the latest Smart Updates you must first install the patch called BCM450_R100 CES before installing the 5 0 upgrade package If you have installed the latest Smart Upda
17. Ensure the groove on the bottom of the CIF is aligned with the loosened screw 12 13 Replace the screw by passing it through both the CIF card and the old IO card 14 Reconnect the cables to the CIF card For more information about connecting cables to the CIF card see Nortel Business Communications Manager 450 Maintenance 15 Detach the HDD cables from the top of the chassis and cable tie them to the power cables going to the backplane 16 Replace the HDD door Nortel Business Communications Manager 5 0 Upgrade Guide 30 Chapter 4 Upgrading the BCM200 400 hardware 17 Install the new BCM450 BFT with the new HDD pre loaded with BCM 5 0 18 Replace the top cover 19 Remove the Media Bay Modules and reset the DIP switches to the default settings 20 Replace the MBMs 21 Reconnect power and turn on the BCM 22 Connect to the BCM using Business Element Manager and apply any suggested patches 23 Obtain and apply the new Keycode file 24 Using DMM export your configuration data to the BCM450 25 Verify that you configuration was exported correctly and test telephony connectivity by ensuring that the DNs on the old system are the same sets on the new system NN40170 401 31 Chapter 5 Post upgrade activities The following section contains activities that you must perform after the upgrade is complete You may not need to perform all of these activities Not all systems use all the functions listed You must m
18. anually configure the items that were not preserved during the upgrade to BCM50 5 0 or SRGSO 5 0 Post upgrade tasks After performing the upgrade to BCMS0 5 0 or SRGSO 5 0 perform the following tasks Verify data was correctly preserved Use Element Manager to verify that your system data was correctly preserved Test your upgraded BCMS50 5 0 system You can perform several tests to confirm that your system is functioning properly For more information about testing the system see Nortel Business Communications Manager 50 5 0 Installation and Maintenance Guide or Nortel Business Communications Manager 450 5 0 Installation System Back up data As soon as you confirm that the system is operating as expected perform a backup of all data using Element Manager Administration gt Backup and Restore This data is now your current backup Warning Do not store the backup on the BCM system Store it externally in case you have to perform a Software Reset Upgrade client applications After you upgrade your BCM50 system you must upgrade the BCM5S0 client applications on each client computer see Upgrading client applications on page 32 The BCM50 client applications must be compatible with the BCM50 software The new versions of the client applications are available from the BCM 5 0 Web page This is not necessary for SRGSO 5 0 systems Install Business Element Manager for BCM 5 0 or SRG50 5 0 After you have completed the upg
19. dee teed ies aeersearesenseesearees 7 Applicable SYSICMS ccc tose beds 85 de Se Sh end SEN ERS krk SERRE ESS 7 Whal 6 new in BUMSO SD ccc cc0 chine ced oe eA Wed RRR eed dee Hee 7 Features not available 2 sec csc eee ead bee SERRE tskr tie ERR BO T Using this upgrade guide c 650 cca tee eV eede ek ee See DER EaE ERS EERE TT ER EOS 8 PIS UPA aaa ikinen xO eeinhund oobi deans ares gee ewer eneeeaaaed 8 Upgrade seis ckekewhe wd Been k Se bs See o oR Gees CRESS SE Le daa Fee ae 8 Bea WUT sar ete cree ee Sacks ik Qe Beckie oar bead Sd exe on oa a ek a ei ea 8 Chapter 2 Pre Upgrade procedur cis ieseer cries ese eee ae ieee ea eee 9 Important information to note before you attempt this upgrade 9 Pre upgrade TASKS cgi d ded eed Oba we ikae awh E E A EA 10 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 13 Upgrading 16 SAGSO BO cca teennetewdaet webe eee eae ktr TE e Enr SEa 13 Performing the BCM 5 0 or SRG50 5 0 upgrade 2 0 eee ee 13 Scheduling the Upgrade ssis ccniiser diese ti entwe seb ceenbeddweeeneecenas 14 Verne ihe UNS ZONO on oss cen esse sees hoe SS eR rrr RN ie rR SES aS 15 Changing the DHCP server setting icces lt cdeksaeeee seers eeeeeeeesaene wn eee 15 Applying the keycode file lt csarissrsissrrcirises iro csere istisi tauros 15 Perorming the Upgrad ssc bones a peta e en eee Rha EAN nE 18 COMMING the Upgrade o rsierisr espainiar haner Rees ena AREO DIEPR EERE 22 Chapter 4 Upg
20. dress or hostname e User name Valid user account for the ftp server you are connecting to e Password Valid password associated with the user account e Directory The remote path to the upgrade files relative to your home directory b Click OK a The Find Software Updates window appears with a list of updates HTTP Server In the HTTP Server dialog box enter the required information about the location of the upgrade files If you are using an HTTPS server you must select Use HTTPS and enter the following information in the appropriate fields e User name Valid user account for the ftp server you are connecting to e Password Valid password associated with the user account e Directory The remote path to the upgrade files relative to your home directory b Click OK The Find Software Updates window appears with a list of updates Nortel Business Communications Manager 5 0 Upgrade Guide 20 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 Figure 3 BCM50 or SRG50 Find Software Updates screen File Edit View Network Session Tools Help Aer K cut Bta copy Mh raste WebPage of Validate Device SY Disconnect A Refresh HP Auto Element Navigation Panel Task Navigation Panel Software Updats E F Network Elements Configuration Administration atts a 10 10 11 1 E General Updates in Progress Scheduled Updates Z BCM Element Manager 47 135 152 71 47 129 110 69
21. e update files The information has the following parts e Network folder Enter the IP address or host name of the network folder and the resource name For example enter lt hostname gt lt resource gt e User name Enter the user name associated with the shared folder e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK FTP Server a Inthe FTP Server dialog box enter the required information about the location of the software update files The information has the following parts e User name Enter the user name associated with the shared folder e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK HTTP Server a Inthe HTTP Server dialog box enter the required information about the location of the software update files If you want to use an HTTPS server you must enter the following information e User name Enter the user name associated with the shared folder e Password Enter the password of the user e Directory Enter the path to the subdirectory of the network folder optional b Click OK Nortel Business Communications Manager 5 0 Upgrade Guide 36 Chapter 5 Post upgrade activities 8 Inthe Find Software Updates window select the correct BCM 5 0 Factory Image depending on your system 9 To view details about the update click Sh
22. ervice contract for your Nortel product from a distributor or authorized reseller contact the technical support staff for that distributor or reseller Nortel Business Communications Manager 5 0 Upgrade Guide 6 How to get help NN40170 401 Chapter 1 Getting started Use this document to upgrade from Business Communications Manager 50 BCM50 2 0 or BCM50 3 0 software to BCM50 5 0 software Survivable Remote Gateway 50 SRGSO 2 0 or SRGSO 3 0 software to SRGSO 5 0 software Business Communications Manager 450 BCM450 1 0 software to BCM450 5 0 software Business Communications Manager 200 400 4 0 hardware and software to BCM200 400 hardware and software Survivable Remote Gateway SRG An SRGSO system uses the same hardware and is based on the same software as a BCM50 system When you apply the SRG keycode only the SRG functionality is activated Therefore you use the same upgrade process to upgrade BCM50 and SRGSO systems Applicable systems The upgrade applies to systems running BCMS0 2 0 BCM50 3 0 SRG50 2 0 SRG50 3 0 BCM450 1 0 BCM200 400 4 0 What is new in BCM50 5 0 For a list of new features supported by BCM50 5 0 see the System Overview Guide Features not available There are no hardware changes from BCM450 1 0 to BCM450 5 0 from BCM50 2 0 or BCM50 3 0 to BCM50 5 0 Therefore all new BCM 5 0 features function on a BCM50 upgraded to 5 0 or BCM450 upgraded to 5 0 Nortel Business
23. es Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site www nortel com support This site provides quick access to software documentation bulletins and tools to address issues with Nortel products More specifically the site enables you to e download software documentation and product bulletins e search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues e sign up for automatic notification of new software and documentation for Nortel equipment e open and manage technical support cases Getting help over the phone from a Nortel Solutions Center If you do not find the information you require on the Nortel Technical Support Web site and you have a Nortel support contract you can also get help over the phone from a Nortel Solutions Center In North America call 1 800 4NORTEL 1 800 466 7835 Outside North America go to the following Web site to obtain the phone number for your region www nortel com callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers you can use an Express Routing Code ERC to quickly route your call to a specialist in your Nortel product or service To locate the ERC for your product or service go to www nortel com erc Getting help through a Nortel distributor or reseller If you purchased a s
24. lly sold as BCMS50 1 0 or SRG50 1 0 and later upgraded to 2 0 there is no means of upgrading the factory image to 2 0 Retrieve Call Pilot Manager statistical data if required not applicable for SRG50 Use Call Pilot Manager Reports section to retrieve and record all of the reports Activity Reporter can be used to retrieve and record mailbox hunt group and CCR data Do not perform the upgrade through the dial up modem Due to the size of the upgrade files Nortel recommends that you do not attempt the upgrade through the dial up modem Note on Using USB for Upgrades For BCM50 Do not perform the upgrade through USB if upgrading a BCM50 Due to the size of the upgrade files Nortel recommends that you do not attempt the upgrade through USB as BCM50 systems use USB 1 1 For BCM450 BCM450 upgrades can be performed through USB Services are unavailable during upgrade Once the you have downloaded the upgrade and the Apply phase begins your system is out of service until the upgrade is complete The system services are down during that period so ensure that you notify your users of the outage Your system is fully functional after the upgrade is successful and the post upgrade activities are completed Nortel Business Communications Manager 5 0 Upgrade Guide 10 Chapter 2 Pre upgrade procedure Upgrading an SRGSO system does not impact service to sets in Normal mode However if a WAN failure occurs during the upgrade process
25. nstall file and follow the onscreen instructions Installing Element Manager for BCM 5 0 and SRG50 5 0 You must use the BCM 5 0 version of Element Manager after you have performed the upgrade The BCM 5 0 version of Element Manager is distributed with the upgrade files You can use the latest version of Element Manager to manage all previous BCM systems that use Element Manager BCM50 1 0 BCM50 2 0 BCM50 3 0 BCM450 1 0 BCM 4 0 SRG50 1 0 SRG50 2 0 SRG50 3 0 and SRG50 5 0 You need only one instance of Element Manager on your computer A Warning If you want to preserve your network elements tree do not uninstall your current version of Element Manager To preserve the tree install the BCM 5 0 version of Element Manager over your current version This installation detects your existing application files and preserves your network elements A Warning The management PC must have Java JRE Version 6 Update 16 or later installed This is for compatibility with Application Launcher so that Element Manager can be installed To install Element Manager for BCM 5 0 or SRG50 5 0 1 Optional If you do not want to preserve your network elements tree uninstall the previous version of Element Manager 2 Open a Web browser and enter the BCM50 system IP address in the address bar The Enter Network Password dialog box appears 3 Enter the administrator user name and password Default user name nnadmin Nortel Business
26. ow Details Click OK to close the details window 10 Click Apply to apply the update The system automatically downloads verifies and applies the upgrade This can take up to an hour depending on your system and the method of installing the patch After the upgrade is installed the Software Update Complete confirmation window appears After the operation finishes a confirmation dialog box appears 11 Click Yes to apply the update The system automatically applies the update After the update is complete the Software Update Complete confirmation window appears 12 Click Ok The factory image update is complete NN40170 401 37 Appendix A Troubleshooting This chapter provides information about troubleshooting the BCM50 5 0 or SRG50 5 0 upgrade process If you are not certain about how to deal with specific conditions contact technical support for assistance For more information about getting help see This section explains how to get help for Nortel products and services on page 5 If you encounter an error click the Show Details button for more information This chapter contains information about e Common troubleshooting issues on page 37 Common troubleshooting issues The following sections describe general issues that prevent your BCM50 system from functioning properly If a step of the BCM50 5 0 or SRG50 5 0 upgrade fails If a step of the BCM50 5 0 or SRG50 5 0 upgrade fails contact technical s
27. rade install the latest version of Business Element Manager For more information see Installing Element Manager for BCM 5 0 and SRGSO 5 0 page 33 Verify your scheduled tasks Most of the scheduled tasks for your BCM50 system are preserved during the upgrade process Verify that the scheduled tasks are properly preserved and reconfigure any tasks that are required on your system Configure new features If you want to use new features available in BCM50 5 0 you must configure these features on your system The new BCM50 5 0 features are installed with default settings Nortel Business Communications Manager 5 0 Upgrade Guide 32 Chapter 5 Post upgrade activities Optional Upgrade the manufacturing image to BCMS50 5 0 Until you upgrade the manufacturing image a Software Reset operation will result in the downgrade of you BCM to the currently installed manufacturing image and the BCM 5 0 upgrade will need to be re run Install the new manufacturing image to avoid an accidental downgrade when the Software Reset feature is used once you are satisfied that your system is correctly running BCM 5 0 This step is not necessary when upgrading a BCM 200 or 400 system to BCM 5 0 as the new hard disk drive is installed with the correct manufacturing image Upgrading client applications You must uninstall previous versions of the client applications before you install the new version Perform the following procedures to upgrade BCM50
28. rading the BCM200 400 hardware sansnnnnnnnnnnnnnnnn 23 Upgrading a BCM200 400 to BCM450 5 0 ees 23 Saving your current configuration using the Data Migration Manager 23 Preparing your configuration data for migration 220000 eee 25 Exporting your configuration data to the upgraded BCM450 5 0 25 Upgrading the BCM200 400 hardware 0 00 e cece ees 27 Chapter 5 Post upgrade activities 20 cece ee ee eee 31 Pet ere Ne tinmi An aur deine BOR a ale Red Eda dD ig eg eS eked R Ae a 31 Upgrading client applications cci lt cess ceceeeee sees een err iddi ek tanik 32 Nortel Business Communications Manager 5 0 Upgrade Guide 4 Contents Installing Element Manager for BCM 5 0 and SRG50 5 0 0000s 33 Upgrading the manufacturing image to BCM50 5 0 0 cee eee 34 TROUBICSHOOGUMNG seort bes Wedd e ther cad dd Newent eee ced ae 37 Common troubleshooting issues 0 0000 nanana 37 If a step of the BCM50 5 0 or SRG50 5 0 upgrade fails 37 If your BCM50 5 0 or SRG50 5 0 system does not function properly 37 If your BCM50 5 0 system generates a 31250 alarm after the upgrade 38 If your BCM50 5 0 software update package does not appear on the Find Software Updates SCION corona kian eA nAaR E ARO T a Ree BORA 38 NN40170 401 How to get help This section explains how to get help for Nortel products and servic
29. remove the manufacturing image upgrade after it has been installed The original manufacturing image is no longer available This step is not necessary for upgraded BCM200 or BCM400 systems as the new hard drive is installed with the correct manufacturing image Warning Do not upgrade the manufacturing image until you are sure that your BCM50 5 0 system is functioning properly After performing the manufacturing image upgrade your system cannot revert back to its pre upgrade configuration To upgrade the manufacturing image 1 Obtain the software update files on DVD ROM 2 Copy the software update files to a single directory that is accessible to the BCM50 or SRG50 system NN40170 401 Chapter 5 Post upgrade activities 35 N Oo OF fF OW Using Element Manager connect to your BCM50 or SRGSO system Select Administration gt Software Management gt Software Updates Click Get New Updates From the Retrieve from list select the location of the software update files Enter the required information in the dialog box USB Storage Device a Inthe USB Storage Device dialog box enter the required information about the location of the software update files Click OK My Computer a Inthe My Computer dialog box enter the required information about the location of the software update files Click OK Network Folder a Inthe Network folder dialog box enter the required information about the location of the softwar
30. s e upgrading the Factory Image to 5 0 Some or all of these activities might not apply to your system but review them and perform the relevant activities NN40170 401 Chapter 2 Pre upgrade procedure Before you attempt the upgrade review the following pre upgrade activities to determine if your system is compliant and perform the indicated tasks to prepare your system for the upgrade If you are unable to correct an issue contact technical support within your organization for help about resolving the issue Important information to note before you attempt this upgrade Review the following information that is critical to the success of the upgrade process Ensure you have Java Version 6 Update 16 or later installed on your PC This is required to access Application Launcher which is then used to install the compatible version of Element Manager BCM system backup required You must have a complete and current backup of your BCM system the system to upgrade in case the upgrade fails You can use this backup to restore your BCM system and then you can attempt the upgrade again You cannot use a BCM50 2 0 or BCM50 3 0 backup with BCM50 5 0 software or a BCM450 1 0 backup with BCM450 5 0 software If you are upgrading a BCM50 3 0 SRGSO 3 0 system that was upgraded from BCM50 1 0 or SRG50 1 0 Nortel recommends that you upgrade your manufacturing image to your current system software level In the case of systems origina
31. s are in a zipped file unzip the files and place them in a location accessible to the management computer and the BCM system Nortel recommends that you place all the upgrade files in a single directory The supported upgrade file locations are USB storage device as indicated earlier do not use this option for BCM50 upgrades My Computer Network folder FTP server HTTP or HTTPS server If your upgrade files are on DVD you can perform the BCM or SRG upgrade directly from the DVD or DVDs you do not need to copy the files to another location NN40170 401 Chapter 2 Pre upgrade procedure 11 Obtain a valid keycode for the upgrade Before you begin the upgrade you must have a valid keycode for your system Use the Nortel keycode retrieval system KRS to view the existing features for your system and generate a BCM 5 0 or SRG 5 0 keycode file for your BCM or SRG with the required features The generated keycode file must include the upgrade feature Warning Do not attempt to add any features to your BCM system after you have downloaded the BCM 5 0 upgrade keycode until you have performed the upgrade Any keycodes generated by KRS after the BCM 5 0 Upgrade keycode are intended for a BCM 5 0 system If you are upgrading an SRG system the keycode must include the SRG feature in addition to the upgrade feature Place this keycode file on the management computer that you are using to perform the upgrade
32. survivability is unavailable for branch office sets Sets will be unable to connect to the server until the upgrade is complete A Warning Do not reboot power cycle or other otherwise interrupt the BCM after reaching the Apply phase of the upgrade This can cause catastrophic failure Wait at least 1 hour after loss of contact with Element Manager to ensure a chance for a normal upgrade to complete A Warning Call Pilot Manager daily and cumulative statistics will be reset during the upgrade Please retrieve and record this data before the upgrade Pre upgrade tasks Perform the following pre upgrade tasks before you begin the upgrade Perform a backup of your BCM50 system Current settings are lost if a system failure occurs during the upgrade process Use Business Element Manager Administration gt Backup and Restore gt Backup to back up all the data on your BCM system and store it in a location other than on the BCM system This provides you with a backup of your most recent settings in the event of a system failure during the upgrade If you use Network Configuration Manager NCM to manage your networks you can also use NCM to automatically obtain and store a backup of the BCM systems prior to the upgrade For more information about NCM see the appropriate NCM documentation Place the upgrade files in an appropriate location Your upgrade files are contained in either a zipped file or on DVD If your upgrade file
33. t and Export The Import and Export Dialog appears Import and Export Wizard Select an action to perform Export BCM configuration Import BCM configuration Load data from file Save data to file Select Export BCM Configuration Click Next Select BCM data to export and click Start Choose the components to export or click Select All to export all your data Click Next N Oo OF FF WO ND Enter the BCM IP address and your login credentials IP Address User ID Password 8 Click Ok System makes appropriate connections and performs data retrievals A reporting dialog is presented as the tool processes the request When the request completes you can save a report in HTML format for future reference NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 27 Upgrading the BCM200 400 hardware Use the following procedures to upgrade your BCM400 or BCM200 system to BCM450 5 0 Warning Perform the upgrade on a clean static free surface Use a wrist grounding strap to prevent damage to the hardware from static discharge To upgrade the BCM400 hardware 1 Save your current configuration data using the DMM For more information see Saving your current configuration using the Data Migration Manager on page 23 2 Turn off the BCM and disconnect it from the power source 3 Disconnect all cabling from the BCM 4 Open the unit top cover 5 Remove the Base Function Tray BFT
34. tes the status shows Obsolete 7 To view details about the update click Show Details The Details for Update window appears with details about the update Click OK to close the details window 8 Click Apply to apply the update A confirmation dialog box appears 9 Click Yes to apply the upgrade The system automatically downloads verifies and applies the upgrade This can take up to 65 minutes if upgrading a BCM50 system up to 20 minutes for the download 45 minutes to validate and install and approximately 15 30 minutes if upgrading a BCM450 system 3 15 minutes to download up to 15 minutes to validate and install depending on your method of installing the patch If you are applying the BCM450 R100 CES patch this process should take less than a minute and the system will not reboot After the upgrade is complete the Software Update Complete confirmation window appears The system automatically reboots and a dialog box appears stating that Element Manager is disconnected from the BCM50 system Do not attempt to log back into Business Element Manager for approximately 10 minutes after the reboot Nortel Business Communications Manager 5 0 Upgrade Guide 22 Chapter 3 Upgrading to BCM50 5 0 BCM450 5 0 and SRG50 5 0 10 Click Ok 11 If you are upgrading a BCM450 system and have just applied the BCM450 R100 CFS patch repeat step 6 through step 10 with the BCM450 5 0 software upgrade Confirming the upgrade After yo
35. the online Help within Element Manager Verifying the time zone Before you attempt the upgrade ensure that the time zone has not been set back to the default value The upgrade does not proceed if the time zone is set to the default value for a new system To verify the time zone 1 Using Element Manager connect to your BCM system Select Configuration gt System gt Date and Time Verify that the system time zone is set to the correct time zone for your region Ensure it is not set to Factory Default Changing the DHCP server setting This change applies only to the BCM50 and BCMS50b main units running BCM50 2 0 BCM50 3 0 SRG50 1 0 SRGSO 2 0 or SRGSO 3 0 it does not apply to the router versions of the main units BCM50a BCM50e BCM50ba or BCM50be In BCM50 5 0 you cannot set the DHCP server to Automatic as in earlier releases Before performing the upgrade if your DHCP server is set to Automatic you must change this setting to either Enabled All Devices Enabled IP Phones Only or Disabled If you do not change the DHCP server setting the system assigns the default value of DHCP server Enabled IP Phones Only To change the DHCP server setting Using Element Manager connect to your BCM50 system Select Configuration gt Data Services gt DHCP Server gt General Settings tab From the DHCP server is list select one of the available settings Enabled All Devices or Enabled IP Phones Only Applying the
36. tion Click Next Select BCM from the System Type field Click Start O a A O N Enter the BCM IP address and your login credentials Login 7 Click OK System makes appropriate connections and performs data retrievals A reporting dialog is presented as the tool processes the request When the request completes you can save a report in HTML format for future reference NN40170 401 Chapter 4 Upgrading the BCM200 400 hardware 25 Preparing your configuration data for migration This operation must be executed prior to export of the data to a target This operation gathers information about your target system and adjusts the export data to be received by the new BCM450 To prepare your data for migration 1 Start the DMM and click Prepare Data for Device under Operations The Operations Prepare Data for Device pane appears Select BCM450 from the Target Device Type field Enter the number of Digital Sets Enter the number of Analog Sets Enter the number of Trunks Click OK O a fF ODN Exporting your configuration data to the upgraded BCM450 5 0 After you have prepared the data for export and upgraded your BCM hardware you can export your configuration data to the newly upgraded BCM450 5 0 system Nortel Business Communications Manager 5 0 Upgrade Guide 26 Chapter 4 Upgrading the BCM200 400 hardware To export your configuration data 1 Start the DMM tool and go to File gt Impor
37. u complete the upgrade you can confirm that your system is running BCM 5 0 To confirm the upgrade 1 In Element Manager select Administration gt Software Management gt Software Update History In the Software Update History list verify that applicable updates are applied In Element Manager select Administration gt Alarms An alarm will be displayed with the description BCM successfully upgraded to software release R5 This alarm will only appear when the BCM is booted for the first time with 5 0 installed If the system is rebooted later the alarm will no longer appear In Element Manager select Administration gt Alarms A 31250 alarm will appear if you have not yet upgraded the manufacturing image Allow the newly upgraded BCM 5 0 system to run for up to 30 minutes and verify that the system is operating properly Optionally apply the BCM 5 0 factory image software update to the system Refer to the section Upgrading the manufacturing image to BCM 5 0 for more information NN40170 401 23 Chapter 4 Upgrading the BCM200 400 hardware This section describes the steps to upgrade a BCM200 or BCM400 system to BCM450 5 0 Upgrading a BCM200 400 to BCM450 5 0 You can upgrade an existing BCM200 or BCM400 system to BCM450 5 0 with a hardware upgrade The upgrade kit includes a new Chassis Interface card CIF a new BCM450 Base Function Tray and a hard drive pre loaded with the BCM450 5 0 software You can
38. upport for assistance in identifying the severity of the failure Correct the issue that caused the step of the upgrade to fail and attempt the upgrade again If your BCM50 5 0 or SRG50 5 0 system does not function properly If your BCM50 or SRG50 system does not function after the upgrade and the problem cannot be corrected by other troubleshooting methods then complete the following steps to revert your system back to its pre upgrade status and attempt the upgrade again 1 Use the reset switch or the Maintenance CLI to perform a Software Reset on your BCMSO or SRG50 system to factory defaults For details about performing a Software Reset see Nortel Business Communications Manager 5 0 Administration and Security NN40170 603 If you did not upgrade the manufacturing image of your system your system reverts back to the factory defaults of the software version before the upgrade BCM5050 2 0 BCM5050 3 0 or BCM450 1 0 If you are upgrading an SRGSO system and have not upgraded the manufacturing image from the original BCM50 manufacturing image to the SRG50 manufacturing image the system will revert to the BCM50 factory default If you did upgrade the manufacturing image of your system then your system reverts to the BCM50 5 0 factory defaults Nortel Business Communications Manager 5 0 Upgrade Guide 38 Appendix A Troubleshooting 2 For SRG50 only convert your BCM5050 system to an SRG5O system For more information abo
39. ut creating an SRGSO system see the Survivable Remote Gateway 50 Configuration Guide and Communication Server CS 2100 Configuration Survivable Remote Gateway 50 NN42200 500 Restore the BCM50 or SRG50 data to your system from the backup you created during the pre upgrade tasks The BCM50 or SRG50 system is now back at the pre upgrade configuration You can attempt the upgrade again If your BCM50 5 0 system generates a 31250 alarm after the upgrade This warning alarm indicates that you upgraded your system to BCM50 5 0 but you have not upgraded the manufacturing image to BCM50 5 0 The system generates this alarm every time the BCM50 5 0 reboots This alarm does not affect the services running on the BCM50 5 0 system therefore it is not mandatory that you upgrade the manufacturing image To upgrade the manufacturing image to BCM50 5 0 see Upgrading the manufacturing image to BCM50 5 0 on page 34 If your BCM50 5 0 software update package does not appear on the Find Software Updates screen If your BCM50 5 0 or SRG50 5 0 software update package does not appear on the Find Software Updates screen use the following steps 1 If you are retrieving your software update package from a network folder HTTP server HTTPS server SFTP server or FTP server ensure that the specified path to the software update is correct If you are retrieving your software update package from a network folder HTTP server HTTPS server SFTP ser
40. ver or FTP server ensure that you have entered any authentication credentials user name and password correctly Ensure that you have the correct software update package For example if you are upgrading a BCM450 system ensure you have the BCM450 5 0 software update package If you are upgrading a BCMS0 system ensure you have the BCM50 5 0 software package 4 Ensure that you have applied the BCM 5 0 upgrade keycode for your system NN40170 401 Appendix A Troubleshooting 39 Nortel Business Communications Manager 5 0 Upgrade Guide
41. ype 2 47 134 206 28 system aie Feature licenses 47 134 206 61 p Identification Status Name Data Expiry Date 47 135 151 199 pm bss andiime IDLE VM seat 0 47 135 z IDLE uM 0 47 135 152 76 O TP Subsystem IDLE Fax Messaging o 47 135 152 105 Administrator Access IDLE Fax Overflow o 47 135 152 220 2 Resources IDLE Fax on Demand 0 47 135 163 173 Telephony IDLE Fax Suite o 47 135 163 179 2 Data Services IDLE VPIMJAMIS 0 4 4 Applications DE 9 516 o IDLE MCDN 0 IDLE DPNSS o iD The new license data has been applied please wait a minute for activation A You must reboot the system to activate the new functionality Load File Modify Feature Licenses Table Keycode Retrieval Connect to Nortel Keycode Retrieval System Figure 2 BCM450 keycode applied 2 BCM Element Manager 47 135 152 76 Fie Edit View Network Session Tools Help A exit 3 cut By Copy MB raste web Page Vv Validate Device YG Disconnect Refresh Auto rve Element Navigation Panel 4 Task Navigation Panel 54 Network Elements Configuration Administration Keycodes 10 10 11 1 47 129 110 69 Welcome System ID BBCVHFZZGMHP Sequence 0 47 134 206 28 System Key type 2 Manufacturing SW version Identification 47 134 206 61 Feature licenses Date and Time 47 135 151 199 i nl Status a Name Data Expiry Date ren 47 1
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