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Avaya Business Communications Manager 450 6.0 Installation Manual

1. Description System name Date and Time NTP Trunk Manual Time zone Initial IP address and netmask the network interface Default next hop router default gateway DHCP server DNS domain name Primary and optional secondary DNS servers IP Profile region Telephony Startup template DID PBX Start DN 108 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Default values reference Navigation Use the following tables to view default values for your Avaya Business Communications Manager 450 system and to record the new values e Default user names and passwords page 109 Default user names and passwords Use the following table to view and record changes to the default user names and passwords Default user names and passwords Tool User ID User name Password New password Business Element Manager Avaya BCM450 Web page http IP address Telset Administration F9 8 and F Config Telset Administration voice mail Feature 983 Telset Administration initialize voice mail Feature 983 nnadmin nnadmin SETNNA 738662 SETNNA 738662 PisChgMe PisChgMe CONFIG 266344 CONFIG 266344 CONFIG 266344 Avaya Business Communications Manager 450 6 0 Installation System February 2011 109 Default values reference 110 Avaya Business Communications Manager 450 6 0 Inst
2. Troubleshooting This chapter describes how to troubleshoot the Avaya Business Communications Manager 450 system Troubleshooting navigation Testing the main unit page 81 Troubleshooting the main unit page 82 Determining why an MBM does not appear in Business Element Manager page 83 Troubleshooting the FEM page 83 Troubleshooting the ATA2 page 83 Troubleshooting dial tone problems with the ATA2 page 84 Checking ATA2 wiring page 84 Avaya BCM450 system reset page 84 Testing the main unit Use the following procedure to test the main unit Procedure steps Step Action 1 A o ON OO oO Go to an extension that is connected to the RJ 21 telephony connector on the main unit Check for a dial tone Use this extension to make a call to another extension on the system If this system is connected to an expansion cabinet with a media bay module MBM that supports extensions repeat steps 2 and 3 for an extension connected to the expansion cabinet Go to an extension that has access to one of the lines on the main unit Select the line or line pool to which the line belongs Check for a dial tone Make a call using the line or line pool If this system is connected to an expansion cabinet with an MBM that supports lines repeat steps 6 to 8 with an extension that can access one of the lines connected to the expansion unit End Avaya Business Communications Manager 450 6 0 Installation System F
3. 1 Connect one end of a standard Ethernet cable to your LAN 2 Plug the other end of the Ethernet cable into one of the available two LAN ports on the Avaya BCM450 main unit two right most ethernet ports The OAM port does not support VoIP devices End Connecting IP devices to the LAN Connect IP devices to the LAN to provide additional functionality to your Avaya BCM450 system Prerequisites e Obtain a standard Ethernet cable for each IP device e A properly configured layer 2 switch in the network CAUTION The two LAN ports on the Avaya BCM450 are set up in a bridge configuration both ports use the same IP address Do not connect IP devices to both ports at the same time to avoid service problems Procedure steps Step Action 1 Connect one end of a standard Ethernet cable to an IP device 2 Connect the other end of the Ethernet cable into one an available ports on the layer 2 switch Connect the switch to one of the available LAN ports 4 Repeat step 1 and step 2 for each IP device you want to connect to the LAN End 64 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 telephone and peripheral installation This chapter describes how to install and configure telephones and other peripheral devices for Avaya Business Communications Manager 450 Avaya BCM450 telephone and peripheral installation navigation e Telephone installation page 67 e Capacity exp
4. Verify that your site meets all requirements and that you have the required main unit and expansion cabinet components before you install the Avaya Business Communications Manager 450 system Prerequisites to Avaya BCM450 installation preparation The Avaya BCM450 expansion cabinet is an optional component The expansion module increases the number of media bay modules MBMs you can install in the system Avaya BCM 450 installation preparation procedures This task flow shows you the sequence of procedures you perform to prepare to install your Avaya BCM450 system To link to any procedure go to Avaya BCM450 installation preparation navigation page 15 Avaya BCM450 installation preparation procedures Verifying the site requirements Verifying the main unit components Verifying the expansion cabinet components Avaya BCM450 installation preparation navigation e Verifying the site requirements page 16 Avaya Business Communications Manager 450 6 0 Installation System February 2011 15 Avaya BCM450 installation preparation e Verifying the main unit components page 16 e Verifying the expansion cabinet components page 17 e Preinstallation checklists page 17 Verifying the site requirements Before you install the Avaya BCM450 system verify that your site meets the installation requirements Prerequisites e For details about environmental electrical and telephony wiring requirements see Prei
5. 1 In Business Element Manager navigate to Configuration gt Resources gt Telephony Resources Select Expansion 1 from the table A menu appears Choose the MBM bay i e Expansion 1 1 that you want to configure Under Configured Device select the type of MBM you want to install Press Configure Enter the Start DN Public received digits OLI Private received digits OLI and Start Line depending on the type of MBM ao a fF W ND J Select or leave clear the Assign target lines check box 8 Locate the DIP switches at the rear or underside of the MBM Avaya Business Communications Manager 450 6 0 Installation System February 2011 43 MBM installation Underside of MBM eet hee te Q gt lt _ seereeres oO gt eneanse aii lt f Off f Rear of MBM 3 Rear view of MBM 9 Set the switches to correspond with the settings shown in the Configure window 10 Repeat for each media bay module you want to install End Installing an MBM in the main unit or an expansion cabinet After configuring the DIP switches on an MBM you can install it in the Avaya BCM450 main unit or expansion cabinet Prerequisites e Ensure that the DIP switches are configured correctly For more information about configuring the DIP switches see Configuring the G4x16 or G8x16 DIP switches page 39 Configuring the GASM DIP switches page 39 Wiring the FEM
6. Solid red Solid red Solid green Solid green Solid green Solid red Solid red Solid red Solid green Off Solid red Solid red Blink red Solid yellow Off Solid yellow Off Solid yellow Solid yellow Blink yellow Solid red Blink red Blink green Solid green Solid red Solid green Solid red Blink yellow Blink yellow Solid yellow Blink yellow Solid red Solid red Solid red Off LED states seen during Start up sequence Power applied to system Power on self test POST Lasts for 9 seconds System initializing lasts 14 seconds Kernel initialization lasts 8 seconds or Safe OS Waiting for user input on Multi image hard drive CLI Image installation in progress Multiimage hard drive Error during image installation Multiimage hard drive Services initializing lasts 1 minute Normal operation Services initialization failed LED states seen during Safe Mode start up sequence System running with factory default settings enabled System running in Software Reset mode System running in Configuration Reset mode LED states seen during shut down sequence or failure Graceful shutdown in progress Graceful shutdown completed Overheat detected Thermal shutdown completed Power spike or Rail power fluctuation detected Rail power fluctuation Power Monitor Shutdown completed Power spike shutdown completed temperature and Rail powe
7. page 40 or Configuring MBMs for expansion cabinet installation page 43 e MBMs are configured through Business Element Manager If installing an MBM in the main unit configure it after it is installed If installing the MBM in the expansion cabinet configure the MBM before installing it For more information on configuring MBM s for the expansion cabinet see Configuring MBMs for expansion cabinet installation page 43 44 Avaya Business Communications Manager 450 6 0 Installation System February 2011 MBM installation Attention Due to power constraints a maximum of 2 GASM MBMs are supported in the main unit Up to 4 GASM MBMs can be installed on the expansion cabinet CAUTION A Make sure the power supply to the expansion cabinet is disconnected before inserting or removing an MBM A CAUTION To prevent damage from electrostatic discharge always wear an antistatic wrist strap connected to an ESDS grounding jack whenever you handle printed circuits Procedure steps Step Action 1 Select an open media bay 2 Hold the MBM with the face of the MBM toward you 3 Push the MBM completely into the MBM bay until you hear a click End Avaya Business Communications Manager 450 6 0 Installation System February 2011 45 MBM installation 46 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 cable connection This chapter describes how to connect the lin
8. supervision section section types 4 5 10 2 4 4 5 10 2 4 4 5 10 2 5 1 4 5 10 2 5 1 Avaya Business Communications Manager 450 6 0 Installation System February 2011 95 Analog device specifications 96 Avaya Business Communications Manager 450 6 0 Installation System February 2011 LED indicators reference This chapter describes the Avaya Business Communications Manager 450 system LEDs including Avaya BCM450 main unit expansion cabinet and media bay module MBM LEDs Navigation e System status monitor LEDs page 97 e Hard disk drive LEDs page 99 LAN port LEDs page 99 e DTM LEDs page 101 BRIM LEDs page 103 System status monitor LEDs You can view the system status LEDs on the faceplate and on the top of the main unit see the figure Location of system status LEDs on a main unit page 97 For details The bottom LED is the power LED and the top LED is the status LED Location of system status LEDs on a main unit HDD1 RAID HDD2 Status LED Power LED For details about the meaning of the system status LEDs after the system boots up and is in service see the table System status LEDs states and descriptions page 98 Avaya Business Communications Manager 450 6 0 Installation System February 2011 97 LED indicators reference System status LEDs states and descriptions Power Status Description Solid yellow Solid yellow Solid yellow Solid green Solid green
9. 0 Installation System February 2011 59 Auxiliary equipment connection Connecting an external paging system You can connect a customer supplied external paging system to provide paging over external loudspeakers Prerequisites e You must connect the paging connections to unprotected telephony plant wiring External paging does not support talk back paging equipment unless you use an external line port The Avaya BCM450 system provides paging over the telephone speakers when no external paging equipment is available e Ensure the paging system follows these guidelines The paging output from the main unit is 100 mV rms across an input impedance of 600 The output level is 0 dBm0 with reference to 600 ohms for a PCM encoded signal at 0 dBm No DC voltage exists across the page output terminals When you use the page signal output to connect an external paging amplifier you also use the page relay output that contains a floating relay contact pair The system uses this output to control the external paging amplifier The contact pair for the page relay output has a switch capacity of 50 mA non inductive at 40 V maximum Procedure steps Step Action 1 Install the external paging hardware using the installation instructions supplied with the external paging system 2 Connect the paging system audio input to the page output connection Connect the paging system relay to the page relay output connection 4 Ver
10. 61 Auxiliary equipment connection 62 Avaya Business Communications Manager 450 6 0 Installation System February 2011 LAN connection Connect the LAN cables to provide LAN access to your system and to enable connection of IP devices to the LAN through the Avaya Business Communications Manager 450 main unit If you are connecting to the Avaya BCM450 using a Virtual Local Area Network VLAN enter the VLAN IP address For more information about VLANs see Avaya Business Communications Manager 6 0 Configuration Telephony NN40170 502 LAN connection procedures This task flow shows you the sequence of procedures you perform to connect your Avaya BCM450 system to the LAN To link to any procedures go to LAN connection navigation LAN connection procedures Connecting the main unit to the LAN Connecting IP devices to the LAN LAN connection navigation e Connecting the main unit to the LAN page 64 Connecting IP devices to the LAN page 64 Avaya Business Communications Manager 450 6 0 Installation System February 2011 63 LAN connection Connecting the main unit to the LAN Connect your Avaya BCM450 main unit to the LAN to enable LAN access for your system Prerequisites e Obtain a standard Ethernet cable e The DHCP server on the main unit is enabled IP Phones only by default If your network already contains a DHCP server disable the DHCP server on the main unit Procedure steps Step Action
11. Avaya BCM450 unit main unit or expansion cabinet to a wall An uninterruptible power supply UPS is an optional device that maintains continuous operation during power interruption or failure conditions The UPS provides power source monitoring and battery backup activation to maintain critical Avaya BCM450 functionality Avaya BCM450 supports American Power Conversion APC UPS devices that use a USB control interface The UPS control software configures various operational settings Tools Avaya Business Communications Manager 450 6 0 Installation System Use the following table to view and record the tools required for your Avaya BCM450 installation Tools Description versions MB Pliers Connecting tool Surge protector Laptop or PC with e Windows 2000 Windows XP Windows Vista or Windows 7 32 bit or 64 bit e minimum 256 MB recommended 512 e 150 MB free disk space Mounting hardware rack mount brackets wall mount bracket or rubber feet an optional plywood backboard 3 4 in 2 cm thick for wall mount installations Phillips 2 screwdriver Common screwdriver Antistatic ground strap 25 pair cable with RJ 21 connector Cat 5 Ethernet cable with RJ 45 connectors February 2011 107 System information and tools System information Use the following table to view and record the system information for your Avaya BCM450 installation System information
12. Green 3 No connection Green White 29 No connection White Brown 4 No connection Brown White 3 30 Tip White Slate 5 Ring Slate White 4 31 Tip Red Blue 6 Ring Blue Red 32 No connection Red Orange 7 No connection Orange Red 33 No connection Red Green 8 No connection Green Red 5 34 Tip Red Brown 9 Ring Brown Red 6 35 Tip Red Slate 10 Ring Slate Red 36 No connection Black Blue 11 No connection Blue Black 37 No connection Black Orange 12 No connection Orange Black 7 38 Tip Black Green 13 Ring Green Black 8 39 Tip Black Green 14 Ring Green Black 40 No connection Black Slate 15 No connection Slate Black Avaya Business Communications Manager 450 6 0 Installation System February 2011 Wiring charts reference 115 Wiring charts reference Line Pin Connection Wire color 49 No Connection Violet Brown 24 No Connection Brown Violet Aux 50 Tip Violet Slate 25 Ring Slate Violet Note The Aux port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to indicate it is in use If you try to seize the line using the phone the display shows in use Also in the event of a power failure an analog set on line 1 goes active powered by the CO 4x16 wiring chart The analog telephones lines connect to the 4x16 through the RJ 11 jacks labeled 1 to 4 on the front of the MBM Do not connect analog telephone lines to the auxiliary jack on th
13. Use only with the supplied Avaya BCM450 power cord and a three wire power outlet A CAUTION Check ground connection Ensure that the electrical ground connections of the power utility telephone lines and internal metal water pipe system if present are connected If these ground connections are not connected contact the appropriate electrical inspection authority Do not try to make the connections yourself Site telephony wiring requirements The following sections describe the requirements for wiring digital telephony devices digital loop and analog telephony devices analog loop to the Avaya BCM450 system Digital loop You must meet the following parameters for a digital loop one two or three twisted pair cables per telephone e DC loop resistance of less than 64 Q e cable length 0 5 mm or 24 AWG less than 300 m 975 ft e use of a station auxiliary power supply SAPS for loops 300 m 975 ft to 1200 m 3900 ft In North America the SAPS must be a CSA or UL approved Class 2 power source In Europe the SAPS must be a Class II power source and CE marked e no bridge taps Analog loop You must meet the following parameters for an analog loop maximum DC loop resistance of 208 Q maximum cable length 0 5 mm or 24 AWG of 1220 m 4000 ft 88 Avaya Business Communications Manager 450 6 0 Installation System February 2011 GASM DIP switch configuration Before you install the GASM in the expansio
14. current 20 mA 20 mA minimum 20 mA minimum 20 mA minimum 20 mA minimum minimum Battery feed 48Vdc 10 48 V dc 10 29 V dc 10 48Vdc 10 48 V dc voltage 10 FIC code OL13ABC N A N A N A N A Ringer 3 1 2 2 2 equivalency number ATA2 to 135 ohms N A N A N A N A BCM50 loop 800 m of resistance 0 5 mm wire or cable only 2600 ft of 24 AWG wire Avaya Business Communications Manager 450 6 0 Installation System February 2011 93 Analog device specifications ATA2 ASM8 ASM8 GASM and GASI analog device specifications 2 of 3 Specification ATA2 ASM8 ASM8 GASM Analog loop 1300 ohms 250 ohms 200 ohms 200 ohms 200 ohms resistance on 7200 m of 1538 m of 1231 m of 1231 m of 1231 m of terminal side 0 5 mm wire or 0 5 mm wire or 0 5 mm wire or 0 5 mm wire or for voice 26000 ft of 5000 ft of 4000 ft of 4000 ft of wire or 4000 applications 24 AWG wire 24 AWG wire 24 AWG wire 24 AWG wire cable only Analog loop 200 ohms 250 ohms 200 ohms 200 ohms 200 ohms resistance on 1231 m of 1538 m of 1231 m of 1231 m of 1231 m of terminal side 0 5 mm wire or 0 5 mm wire or 0 5 mm wire or 0 5 mm wire or for data 4000 ft of 5000 ft of 4000 ft of 4000 ft of wire or 4000 applications 24 AWG wire 24 AWG wire 24 AWG wire 24 AWG wire cable only Input 600 ohms 600 ohms 600 ohms 600 ohms 600 ohms impedance at tip and ring Re
15. e Mounting options page 13 e Miscellaneous features page 14 e Line and data connector wiring page 14 System architecture The primary hardware component of your Avaya BCM450 system is the main unit Each Avaya BCM450 system must have one main unit In addition to a main unit the Avaya BCM450 system can include a Avaya BCM450 expansion cabinet An expansion cabinet connects to the main unit and provides additional functionality through one or more installed media bay modules MBM You can connect your Avaya BCM450 system directly to a power source or through an uninterruptible power supply UPS For a visual representation of a Avaya BCM450 system the following figure Avaya Business Communications Manager 450 6 0 Installation System February 2011 11 Installation architecture Avaya BCM450 system architecture Expansion cabinet Main unit DHCP and IP addressing Each main unit includes a dynamic host configuration protocol DHCP server This DHCP server supplies Avaya IP Deskphones and client computers with IP addresses and connection information You can configure the DHCP server using Business Element Manager When the DHCP client is enabled the main unit receives IP configuration from a DHCP server You can configure the default gateway IP address in Business Element Manager at Configuration gt System gt IP Subsystem The default gateway field becomes read only when an external DHCP serve
16. expansion cabinet For more information see Avaya BCM450 main unit installation page 21 and Avaya BCM450 expansion cabinet installation page 31 Power connection procedures This task flow shows you the sequence of procedures you perform to connect power to your Avaya BCM450 system To link to any procedure go to Power supply installation navigation Avaya BCM450 power connection Connecting a UPS to your BChH50 system Connecting the BCNHS5D to a power source Power supply installation navigation e Connecting a UPS to your Avaya BCM450 system page 51 e Connecting the Avaya BCM450 system to a power source page 51 50 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Power connection Connecting a UPS to your Avaya BCM450 system To obtain USB communication between an APC UPS and Avaya BCM450 a USB hub is not required APC American Power Conversion is the only supported UPS vendor for Avaya BCM Prerequisites e For the UPS to function correctly you must connect it before you power up the Avaya BCM450 system If you connect a UPS to a running system the UPS does not function e International non North American users require the power supply adapter cord to connect the power supply to the region specific power bar e Ensure the power supply is within 1 5 m 5 ft of the Avaya BCM450 unit and within 1 5 m 5 ft of the UPS Procedure steps Step Action 1 Connect the UPS
17. front of the base function tray by applying pressure to the bottom of the faceplate from the inside of the Base Function tray Once the bottom has come loose remove the faceplate from the front Avaya Business Communications Manager 450 6 0 Installation System February 2011 69 Capacity expansion card installation CEC slot CEC slot Screw the four metal standoffs included into the main board of the base function tray Slide the CEC into position from the back of the base function tray so that the CEC protrudes slightly from the front faceplate of the base function tray 6 Align the connectors on the card and on the main board of the base function tray and push down Ensure that the card is connected securely to the main board Use the four supplied screws to fasten the card to the standoffs Reinstall the base function tray and power on the Avaya BCM450 system End 70 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Analog terminal adapter installation This chapter describes how to install an analog terminal adapter ATA or ATA2 for the Avaya Business Communications Manager 450 You can use an ATA to connect a standard analog voice device or data communication device to the Avaya BCM system through a digital station module Examples of analog voice devices include analog telephones and answering machines Examples of data communication devices include modems and fax machin
18. in the Norstar TM or SM The following table compares the designated extension numbers on the Norstar and on the Avaya BCM450 systems Extension comparison chart I OE 7 SO ED SS RS RS ae DS30 bus 2 FEM port 1 Norstar 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 BCM 225 226 227 228 221 222 223 224 233 234 235 236 229 230 231 232 DS30 bus 3 FEM port 2 Norstar 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 BCM 241 242 243 244 237 238 239 240 249 250 251 252 245 246 247 248 DS30 bus 4 FEM port 3 Norstar 253 254 255 256 257 258 259 260 261 262 263 264 265 266 267 268 BCM 257 258 259 260 253 254 255 256 265 266 267 268 261 262 263 264 DS30 bus 5 FEM port 4 Norstar 269 270 271 272 273 274 275 276 277 278 279 280 281 282 283 284 BCM 273 274 275 276 269 270 271 272 281 282 283 284 277 278 279 280 DS30 bus 6 FEM port 5 Norstar 285 286 287 288 289 290 291 292 293 294 295 296 297 298 299 300 BCM 289 290 291 292 285 286 287 288 297 298 299 300 293 294 295 296 DS30 bus 7 FEM port 6 Norstar 301 302 303 304 305 306 307 308 309 310 311 312 313 314 315 316 BCM 305 306 307 308 301 302 303 304 313 314 315 316 309 310 311 312 Configuring the MBM DIP switches for main unit installation Before you install the MBM into the main unit configure the DIP switches to the default factory positions Procedure steps Step Action 1 Locate the DIP switches at the rear or underside of the MBM Avaya Business Com
19. perform to install a main unit and expansion cabinet To link to any tasks go to Avaya BCM450 main unit and expansion cabinet installation navigation page 20 Avaya Business Communications Manager 450 6 0 Installation System February 2011 19 Avaya BCM450 main unit and expansion cabinet installation Avaya BCM450 main unit and expansion cabinet installation tasks htain unit installation Expansion cabinet required Expansion cabinet installation MBM installation Avaya BCM450 main unit and expansion cabinet installation navigation e Avaya BCM450 main unit installation page 21 e Avaya BCM450 expansion cabinet installation page 31 e MBM installation page 37 e Avaya BCM450 cable connection page 47 20 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 main unit installation This chapter describes how to install a Avaya Business Communications Manager 450 main unit You can install the main unit in a standard 19 inch equipment rack on a wall or on a desktop Prerequisites to main unit installation To operate the Avaya BCM450 main unit at the optimal internal temperature ensure the top sides and rear clear of obstructions and away from the exhaust of other equipment e Ensure no objects are on top of the main unit Main unit installation tasks This work flow shows you the sequence of tasks you perform to install a main unit To link to any tasks go t
20. the plywood backboard 2 Install four 10 x 2 5 cm 10 x 1 in round head screws in the backboard Leave approximately 0 5 cm 0 25 in of each screw exposed from the backboard or wall Hang the wall mount bracket on the installed screws Use a level to make sure the wall mount bracket is level Remove the wall mount bracket from the backboard O a Ff WwW Align the screw holes on one side of the Avaya BCM450 expansion cabinet with the wall mount bracket 7 Fasten the wall mount brackets securely to the Avaya BCM450 expansion cabinet using the screws provided Avaya Business Communications Manager 450 6 0 Installation System February 2011 33 Avaya BCM450 expansion cabinet installation 8 Hang the expansion cabinet on the backboard screws Make sure the expansion cabinet is level Ensure the wood screw heads seat fully into the wall mount bracket slots 9 Tighten the wood screws against the wall mount bracket End Installing the expansion cabinet on a desktop If you cannot install your Avaya BCM450 expansion cabinet in an equipment rack or on a wall you can install your expansion cabinet on a desktop or shelf Prerequisites e Locate the four self adhesive rubber feet e Leave enough space around the expansion cabinet for ventilation and access to the cables Procedure steps Step Action 1 Remove the paper backing from the four enclosed self adhesive rubber feet 2 Attach the four self adhesive rubber feet t
21. the analog telephone with the test set Use RECEIVE 600 OHM HOLD mode on the test set Ensure that the analog port terminates correctly in 600 ohms a A W N Ensure that the test set connects in parallel to the service line before you remove the analog telephone or the line drops Remove the single line telephone Introduce a 1 kHz tone into the analog line at 10 dBm and measure the level at the CO exchange End Configuring the ATA2 Configure the ATA2 using Business Element Manager or Telset Administration For detailed configuration information see Avaya Business Communications Manager 450 1 0 Configuration Devices NN40170 500 74 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Business Element Manager installation This chapter describes how to install Business Element Manager for the Avaya Business Communications Manager 450 Prerequisites to Business Element Manager installation Ensure that the Avaya BCM450 is correctly installed powered up and connected to the network Business Element Manager installation procedures This task flow shows you the sequence of procedures you perform to install Business Element Manager To link to any procedures go to Business Element Manager installation procedures navigation Business Element Manager installation procedures Dowloading and installing Bement lvianager Connecting to the BChWH50 through Bement Manager Confi
22. which the line belongs Check for a dial tone Use this extension to make a call to another extension on the system if it is a station MBM OR Make a call using the line or line pool if it is a trunk MBM 5 Use this extension to make a call to an external telephone number if you are testing a station MBM 82 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Troubleshooting End Determining why an MBM does not appear in Business Element Manager Use the following procedure if an installed MBM does not appear in Business Element Manager Procedure steps Step 1 2 3 Action Check that the correct feature is included in your installed keycode Check that both the Power and Status LEDs on the MBM are solid green If the Power LED is off and the MBM is installed in the expansion cabinet check that the power supply cable is properly seated in the expansion cabinet and the power supply is connected to a working power outlet Ensure that the MBM is properly seated in the MBM bay If the Status LED is not solid green and the MBM is installed in the expansion cabinet check that the Expansion cable is properly seated in the Expansion port on the expansion cabinet and on the main unit Ensure that the MBM is enabled using either Business Element Manager or Telset Administration If the MBM is enabled disable and re enable it Ensure that all DIP switches are set correctly For more i
23. 11 7 New in this release 8 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Introduction This guide describes how to install the Avaya Business Communications Manager 450 Release 6 0 Avaya BCM450 6 0 system For information on upgrading to this release see the Avaya BCM 6 0 Upgrade Guide NN40170 401 The concepts operations and tasks described in this guide relate to the Avaya BCM450 system This guide provides task based information to install the hardware components The Avaya BCM450 6 0 provides private network and telephony management capability to small and medium sized businesses All procedures in this guide also apply to systems shipped with a redundant fan and power supply as well as systems shipped with a secondary hard disk drive Any differences are indicated in the procedure The Avaya BCM450 system e integrates voice and data capabilities and IP Telephony gateway functions into a single telephony system e provides telephony applications for use in a business environment Navigation e Installation architecture page 11 Avaya BCM450 installation preparation page 15 Avaya BCM450 main unit and expansion cabinet installation page 19 e Avaya BCM450 main unit installation page 21 e Installing the Avaya BCM450 main unit on a rack page 23 Avaya BCM450 main unit wall mount installation page 25 e Avaya BCM450 main unit desktop installation page 29 Avay
24. 6 0 Installation System February 2011 Lines and extensions connection The telephone lines and extensions connect to the Avaya Business Communications Manager 450 main unit through an RJ 21 telephony connector on an MBM installed in the expansion cabinet Prerequisites to lines and extensions connection A WARNING Risk of injury from electric shock Connect the ports on station modules only to approved digital telephones and peripherals with the proper cables on a protected internal wiring system A CAUTION Risk of equipment damage Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to protective earth ground through the power cord System shutdown You must disconnect the media bay module cables from the system before you disconnect the power cord from a grounded outlet System startup You must reconnect the power cords to a grounded outlet before you reconnect the cables to the media bay modules A CAUTION Use only qualified persons to service the system Service personnel with appropriate training and experience must perform the installation and service of this unit Ensure service personnel are aware of the hazards of working with telephony equipment and wiring They must have experience in techniques that minimize any danger of shock or equipment damag
25. AVAYA Avaya Business Communications Manager 450 6 0 Installation System NN401 70 303 Document status Standard Document issue 03 03 Document date February 2011 Product release 6 0 Job function Installation Type Document Language type English Copyright 2009 2011 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on t
26. America OFF OFF OFF OFF OFF United OFF OFF OFF OFF ON Kingdom Australia OFF OFF OFF ON OFF Poland OFF OFF OFF ON ON 90 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Ports and connectors reference The Avaya Business Communications Manager 450 main unit and Avaya BCM450 expansion cabinet have ports and connectors that provide functionality to your Avaya BCM450 system Navigation e Main unit ports and connectors page 91 Main unit ports and connectors This section describes the ports and connectors for the different Avaya BCM450 main units Figure 18 illustrates the location of ports and connectors on the Avaya BCM450 Avaya BCM450 main unit ports and connectors y port USB port 0 port 1 port 2 relay Page output see the table Avaya BCM450 main unit ports connectors and descriptions page 91 describes the ports and connectors on the Avaya BCM450 Avaya BCM450 main unit ports connectors and descriptions Port connector Description OAM port port 0 An RJ 45 jack used to connect a computer running administration software such as Business Element Manager to the main unit LAN ports port 1 2 RJ 45 jacks used to connect the customer LAN to the main unit COM port serial port Used to connect to the Avaya BCM450 system using a serial cable Avaya Business Communications Manager 450 6 0 Installation System February 2011 91 P
27. Avaya BCM system For more information about using Business Element Manager see the online Help within Business Element Manager End Configuring user access After you have installed Business Element Manager and connected to the Avaya BCM450 system you can create and configure user accounts for Business Element Manager Prerequisites Business Element Manager must be installed on your PC e You must be logged on to Business Element Manager and have administrator access Procedure steps Step 1 N Oo oO FF WO KN Action From the Configuration tab click the Administrator Access folder to expand it Select Accounts and Privileges from the Administrator Access folder Select the View by Accounts tab Click Add to add a user account The Add Account dialog box appears Configure the Add Account attributes Click Ok Repeat steps step 4 to step 6 to create more user accounts End Avaya Business Communications Manager 450 6 0 Installation System February 2011 77 Business Element Manager installation Add account attributes Attribute Description Description User ID Password Telset user ID numeric Telset password numeric Modem Callback Number Modem Callback Passcode ISDN Callback Number ISDN Callback Passcode Change Password On Login Change Password On Login Telset Enter a description for this account Enter a descriptive name for the user or the user function E
28. Ds page 100 LAN port LEDs LED Status Description Yellow On The LAN port is operating at 10 Mb s Green On The LAN port is operating at 100 Mb s Both LEDs Off No connection Any LED Flashing The LAN port is sending or receiving network data The frequency of the flashes increases with increased traffic Media bay module LEDs The two media bay module MBM LEDs on an expansion cabinet show the power and status of the MBM For information about the location of the Power and Status LEDs on an MBM see the figure Media bay module LEDs expansion cabinets only page 101 100 Avaya Business Communications Manager 450 6 0 Installation System February 2011 LED indicators reference Media bay module LEDs expansion cabinets only f sam Ill e e elli Power Status The power and status LEDs are in the same location on all MBMs For information about the possible MBM LED states see the table Media bay module LEDs expansion cabinets only page 101 Media bay module LEDs expansion cabinets only Power Status Description Off Off The MBM has no power or a failure occurred on the MBM power converter On Off MBM failure or system initialization On Blinking Hardware is working but an operational problem exists such as e no link to the main unit is detected frame alignment is lost on messages from the main unit e bandwidth not allocated e MBM is in maintenance state e MBM i
29. Element Manager access is also supported through a Citrix server Procedure steps Step Action 1 Open a Web browser and enter the Avaya BCM system IP address The Enter Network Password dialog box appears 2 Enter the user name and password see the following for defaults Username nnadmin Password PlsChgMe 3 Click OK The Welcome to BCM Web page appears 4 On the Welcome to BCM Web page click BCM under Application Selection From the Application Launcher panel double click Business Element Manager Business Element Manager is downloaded and launched End Connecting to the Avaya BCM450 through Business Element Manager After you install Business Element Manager on your PC use it to connect to the Avaya BCM450 system Prerequisites e Business Element Manager must be installed on your PC 76 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Business Element Manager installation e Your Avaya BCM must be powered on and connected to the network or connected directly to your PC through the OAM port or serial port Procedure steps Step 1 Action Open Business Element Manager From the Network menu select New Network Element and then select Business Communications Manager Enter the Avaya BCM system IP address the user name and password see the following for defaults IP address 192 168 2 2 Username nnadmin Password PlsChgMe Click OK You are now connected to the
30. FTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding dis
31. Loop 2 Loop 3 Power Status RJ 45 pin out RJ 45 jacks Attention For a U loop connection you must connect the BRIM only to an NT1 supplied by the service provider The NT1 must provide a Telecommunication Network Voltage TNV to Safety Extra Low Voltage SELV barrier BRIM RJ 45 port wiring 1 of 2 112 Avaya Business Communications Manager 450 6 0 Installation System Pin Signal Signal on system side 1 No connection No connection 2 No connection No connection 3 Receive Rx Tx 4 Transmit Tx Rx February 2011 Wiring charts reference BRIM RJ 45 port wiring 2 of 2 Pin Signal Signal on system side 5 Transmit Tx Rx 6 Receive Rx Tx 7 No connection No connection 8 No connection No connection ADID wiring chart Analog telephone lines connect to the ADID4 or ADID8 through the RJ 21 connector on the front of the media bay module MBM To view the ADID connector see the table ADID RJ 21 connector page 113 ADID RJ 21 connector Il Powe Status RJ 21 connector RJ 21 pin out GATM wiring chart Analog telephone lines connect to the GATM4 or GATM8 through the RJ 21 connector on the front of the media bay module MBM To view the GATM MBM see the figure GATM RJ 21 connector page 113 GATM RJ 21 connector aam 1 25 Il oMi mn Powar Slatus 26 50 RJ 21 connector RJ 21 pin out Avaya Busine
32. N soft modem ISDN or directly through the OAM port Procedure steps Step Action 1 Check for a recent backup of the Avaya BCM450 system programming 2 If no recent backup is available use Business Element Manager to back up the system data For information about backing up the system data see Avaya Business Communication Manager 450 6 0 Administration and Security NN40170 603 From the Administration tab click the Utilities folder to expand it From the Utilities folder select Reboot Click Reboot to reboot the system End Avaya BCM450 shut down For information about shutting down an in service Avaya BCM450 system see Business Communications Manager 450 6 0 Maintenance NN40170 503 Installation troubleshooting This section describes how to troubleshoot a Avaya BCM450 installation Checking LED status You can use the status and power LEDs on the faceplate of the Avaya BCM450 base function tray to help troubleshoot hardware issues For more information about system LEDs see LED indicators reference page 97 Avaya Business Communications Manager 450 6 0 Installation System February 2011 79 Avaya BCM450 common procedures Checking DIP switches Problems also arise if you set the DIP switches on your installed MBMs incorrectly For information about setting DIP switches see MBM installation page 37 80 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Troubleshooting
33. TM LEDs 2 of 2 Power Status Description The DTM cannot transmit The DTM sends an alarm indication signal AIS to the terminating switch This half duplex link does not work Transmit alarm On The DTM is sending a remote alarm indication RAI carrier failure alarm CFA to the terminating switch If the transmit alarm is not on this error indicates a far end or cable problem Transmit error On BRIM LEDs The BRIM has one additional LED beside each RJ 48C jack These LEDs are on if the ISDN line is active For information about the location of the LEDs on a BRIM see the figure BRIM LEDs page 103 BRIM LEDs ISDN BRI S T Interface Loop 1 Loop 2 Loop 3 Loop 4 AL J Power Sthtus Power LED Status LED For more information about the power and status LED functions see Media bay module LEDs page 100 Avaya Business Communications Manager 450 6 0 Installation System February 2011 103 LED indicators reference 104 Avaya Business Communications Manager 450 6 0 Installation System February 2011 System information and tools Use the following information to prepare for your Avaya Business Communications Manager 450 hardware installation Navigation e Media bay modules page 105 e Additional hardware page 106 e Tools page 107 e System information page 108 Media bay modules Trunk media bay modules connect telecommunications lines to the Avaya BCM450 system For a l
34. a BCM450 expansion cabinet installation page 31 e MBM installation page 37 e Avaya BCM450 expansion cabinet installation page 31 Avaya BCM450 cable connection page 47 e Power connection page 49 e Lines and extensions connection page 53 e Auxiliary equipment connection page 57 e LAN connection page 63 e Avaya BCM450 telephone and peripheral installation page 65 Avaya Business Communications Manager 450 6 0 Installation System February 2011 9 Introduction 10 Avaya Business Communications Manager 450 6 0 Installation System Capacity expansion card installation page 69 Analog terminal adapter installation page 71 Business Element Manager installation page 75 Avaya BCM450 common procedures page 79 Preinstallation reference page 87 GASM DIP switch configuration page 89 Ports and connectors reference page 91 Analog device specifications page 93 LED indicators reference page 97 System information and tools page 105 Default values reference page 109 Wiring charts reference page 111 February 2011 Installation architecture This chapter describes the architecture of a typical Avaya Business Communications Manager 450 Avaya BCM450 system including the main unit expansion cabinets and related equipment The mounting options for your Avaya BCM450 system and the DHCP details are also discussed Navigation e System architecture page 11 DHCP and IP addressing page 12
35. all mount bracket on the backboard or wall and mark the location of the screw holes Use a bubble level to ensure that the wall mount bracket is level with the plywood backboard 2 Install four 10 x 2 5 cm 10 x 1 in round head screws in the backboard Leave approximately 0 5 cm 0 25 in of each screw exposed from the backboard or wall 3 Hang the wall mount bracket on the installed screws 4 Use a level to make sure the wall mount bracket is level 5 Remove the wall mount bracket from the backboard 6 Align the screw holes on one side of the Avaya BCM450 main unit with the wall mount bracket 7 Fasten the wall mount brackets securely to the Avaya BCM450 main unit by using the screws provided 26 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 main unit wall mount installation 8 Hang the Avaya BCM main unit on the backboard screws Make sure the main unit is level Ensure the wood screw heads seat fully into the wall mount bracket slots 9 Tighten the wood screws against the wall mount bracket End Avaya Business Communications Manager 450 6 0 Installation System February 2011 27 Avaya BCM450 main unit wall mount installation 28 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 main unit desktop installation This chapter describes how to install a Avaya Business Communications Manager 450 main unit on a desktop o
36. allation System February 2011 Wiring charts reference This chapter provides the wiring information for the Avaya Business Communications Manager 450 system connectors and ports Navigation DTM wiring chart page 111 BRIM wiring chart page 112 ADID wiring chart page 113 GATM wiring chart page 113 4x16 wiring chart page 116 G4x16 and G8x16 wiring chart page 117 DSM16 and DSM32 wiring chart page 117 ASM8 ASM8 and GASM wiring chart page 118 DTM wiring chart The digital telephone line connects to the Digital Trunk Module DTM through the RJ 48c jack on the front of the media bay module MBM For a view of the DTM ports see the figure DTM RJ 48C port page 111 DTM RJ 48C port 1234 678 o oA Of Of J i Bantam jack RJ 48C jack RJ 48C pin out DTM RJ 48c port wiring 1 of 2 Pin Signal 1 Receive Ring 2 Receive Tip Avaya Business Communications Manager 450 6 0 Installation System February 2011 111 Wiring charts reference DTM RJ 48c port wiring 2 of 2 Pin Signal Receive Shield Transmit Ring Transmit Tip Transmit Shield No connection oN DO A OQ No connection BRIM wiring chart The digital BRI ISDN lines connects to the BRIM through the RJ 45 jacks on the front of the media bay module MBM For a view of the BRIM ports see the figure BRIM RJ 45 ports page 112 BRIM RJ 45 ports 12345678 ISDN BRI S T Interface
37. ansion card installation page 69 e Analog terminal adapter installation page 71 Avaya Business Communications Manager 450 6 0 Installation System February 2011 65 Avaya BCM450 telephone and peripheral installation 66 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Telephone installation This chapter describes how to connect telephones to your Avaya Business Communications Manager 450 system Prerequisites to telephone installation e To operate the Avaya BCM450 expansion cabinet at the optimal internal temperature ensure the top sides and rear clear of obstructions and away from the exhaust of other equipment e Ensure no objects are on top of the expansion cabinet Telephone installation navigation e Installing an emergency telephone page 67 e IP phone installation page 67 e Mobility system installation page 68 e Avaya 7406E Digital Mobile Handset installation page 68 Installing an emergency telephone You can use an emergency telephone to make calls when no power is going to the Avaya BCM450 system You can connect an emergency telephone to every CTM GATM installed in your Avaya BCM450 system Prerequisites e ACTM GATM MBM installed in your Avaya BCM450 system For more information about installing MBMs see MBM installation page 37 e A single line analog telephone is required Procedure steps Step Action 1 Connect a single line analog telephone to the auxilia
38. ar of the module to on up 3 Configure the Mode Country Select DIP switches on the right side at the rear of the module to off down The G4x16 and G8x16 MBMs automatically download the country profiles End Configuring the GASM DIP switches Use the procedure to configure the DIP switches before you install the GASM into the main unit Prerequisites e For information about the GASM DIP switch settings see GASM DIP switch configuration page 89 Procedure steps Step Action 1 Locate the Module Select and Mode Country Select DIP switches at the rear of the GASM Avaya Business Communications Manager 450 6 0 Installation System February 2011 39 MBM installation Rear of MBM omm N a TTT Module Select Mode Country Select 2 Configure the Module Select DIP switches on the left side at the rear of the module to on up 3 Configure the Mode Select DIP switches switches 1 to 3 on the right side at the rear of the module according to the requirements for your Avaya BCM450 system 4 Configure the Country Select DIP switches switches 4 to 8 on the right side at the rear of the module according to the regional requirements for your Avaya BCM450 system End Wiring the FEM A fiber expansion module FEM allows you to upgrade from a Norstar system to a Avaya BCM450 system by reusing the Norstar MBMs The MBMs connect to the FEM using the same fiber cable that connected them to the Norstar fib
39. aya Business Communications Manager 450 6 0 Installation System 21 23 25 29 31 37 February 2011 3 Contents 4 Avaya Business Communications Manager 450 6 0 Installation System Installing an MBM in the main unit or an expansion cabinet 44 Prerequisites 44 Avaya BCM450 cable connection 47 Power connection 49 Connecting a UPS to your Avaya BCM450 system 51 Connecting the Avaya BCM450 system to a power source 51 Lines and extensions connection 53 Connecting to GATM4 GATMB8 and G4x16 8x16 MBMs 54 Connecting to DTM BRIM CTM and 4x16 MBMs 55 Connecting to DSM16 DSM32 ASM8 MBMs 56 Auxiliary equipment connection 57 Connecting an auxiliary ringer 59 Connecting an external paging system 60 Connecting the music source using the music source jack 60 Procedure steps 61 LAN connection 63 Connecting the main unit to the LAN 64 Connecting IP devices to the LAN 64 Avaya BCM450 telephone and peripheral installation 65 Telephone installation 67 Installing an emergency telephone 67 IP phone installation 67 Mobility system installation 68 Avaya 7406E Digital Mobile Handset installation 68 Capacity expansion card installation 69 Installing the CEC 69 Analog terminal adapter installation 71 Connecting the ATA2 72 Prerequisites 72 Procedure steps 72 Mounting the ATA2 to a wall 72 Testing insertion loss measurement from the CO to the analog device 73 Prerequisites 73 Procedure steps 73 Testing insertion loss measureme
40. d DSM32 RJ 21 connectors page 118 Avaya Business Communications Manager 450 6 0 Installation System February 2011 117 Wiring charts reference DSM16 and DSM32 RJ 21 connectors DSHS Pe RJ 21 connector RJ 21 connectors 1 25 een 26 50 RJ 21 pin out ASM8 ASM8 and GASM wiring chart Analog telephony devices such as single line telephones modems and Fax machines connect to the Analog Station Module ASM through the RJ 21 connector on the front of the media bay module To view the connector see the figure ASM8 ASM8 and GASM connector page 118 ASM8 ASM8 and GASM connector RJ 21 pin out RJ 21 connector 118 Avaya Business Communications Manager 450 6 0 Installation System February 2011
41. e e You must connect the power cords to a grounded outlet before you connect the telephony and data networking cables e Do not connect Digital Station ports DSM16 DSM32 and Analog Station ports GASMB8 to an exposed plant This includes Digital Station ports that reside on the combination MBMs G4x16 and G8x16 Use only proprietary Avaya Digital Station Sets to connect to digital ports and agency approved Analog devices for connection to the Analog Station ports Avaya Business Communications Manager 450 6 0 Installation System February 2011 53 Lines and extensions connection Do not connect telephones to wiring that extends to the outside of the building Lines and extensions connection procedures This task flow shows you the sequence of procedures you perform to connect the lines and extensions To link to any procedure go to Lines and extensions connection navigation Lines and extensions connection procedures Analog lines Connecting to a OSMI16 32 ASMB or VG64 G8x16 MBM Connecting to a DTM BRIM or 4016 MBM GAT or G4 G8x16 Connecting to a GATAS GW G8x16 MBM Lines and extensions connection navigation e Connecting to GATM4 GATM8 and G4x16 8x16 MBMs page 54 e Connecting to DTM BRIM CTM and 4x16 MBMs page 55 e Connecting to DSM16 DSM32 ASM8 MBMs page 56 Connecting to GATM4 GATM8 and G4x16 8x16 MBMs Analog telephone lines connect to your Avaya BCM450 system thro
42. e configured to emulate the T7316 M7310 telephone features This system is most suited for small to medium sized office environments that are set up in an open fashion For installation and configuration details refer to the Avaya 7406E Digital Mobile Handset Installation and Configuration Guide NN40110 301 68 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Capacity expansion card installation This chapter describes how to install the optional capacity expansion card CEC into the Avaya Business Communications Manager450 main unit The CEC provides increased media processing capacity to support up to 300 stations and 130 trunks as well as the associated increases in application capacity Installing the CEC Use the following procedure to install the CEC in the main unit Prerequisites e Power down the Avaya BCM450 system e You will require a Phillips head screwdriver e Ensure the Avaya BCM450 main unit is disconnected from the AC power source A CAUTION Risk of damage to equipment You must wear an antistatic grounding strap at all times when handling electronic components Failure to do so can result in damage to the equipment Procedure steps Step Action 1 Power down the Avaya BCM 450 system and remove the base function tray 2 Attach one end of a grounding strap to your wrist and the other end to a grounded metal surface 3 Remove the plastic cap on the CEC slot on the
43. e front of the media bay module These jacks are intended for analog telephones designated as emergency telephones To view the 4x16 connectors see the figure 4x16 connectors page 116 4x16 connectors RJ 21 connector RJ 21 pin out Power Stews Line RJ 11 jacks RJ 11 pin out 116 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Wiring charts reference G4x16 and G8x16 wiring chart You can connect 4 or 8 analog telephone lines and up to 16 digital telephones to the G4x16 or G8x16 media bay module MBM The analog telephones lines connect to the G4x16 or G8x16 through the lower RJ 21 amphenol connector on the front of the MBM To view the G4x16 G8x16 connectors see the figure G4x16 G8x16 connectors page 117 G4x16 G8x16 connectors RJ 21 amphenol connector for 16 digital telephones RJ 21 amphenol connector for 4 or 8 o o o reas Power Status RJ 21 pin out The digital telephones such as the Business Series Telephones connect to the upper RJ 21 amphenol connector on the front of the G4x16 or G8x16 MBM DSM16 and DSM32 wiring chart Digital telephones such as the Business Series Telephones connect to the Digital Station Module DSM16 or DSM32 through the RJ 21 connectors on the front of the media bay module The DSM16 has a single RJ 21 connector and the DSM32 has two RJ 21 connectors To view the DSM16 and DSM32 connectors see the figure DSM16 an
44. ebruary 2011 81 Troubleshooting Troubleshooting the main unit If a test fails use the following procedure to troubleshoot the main unit Procedure steps Step Action 1 Verify that no nonfunctional features are included in your installed keycode 2 Check the wiring to the main unit and to the MBMs Make sure that the cables are properly seated and are connected to the correct ports Reboot the Avaya BCM450 system Check the LEDs Use Business Element Manager or the Telset Administration feature to check the programming for the lines or extensions that failed the call test 6 If the programming is incorrect use the Backup and Restore Utility to load a recent backup of system programming If a recent backup is not available correct the programming using Business Element Manager or the Telephone Administration feature End Testing an MBM Use the following procedure to test an MBM installed in the main unit or expansion cabinet If you are experiencing an issue with an FEM ensure all DIP switches are set to the On position For more information see Wiring the FEM page 40 Procedure steps Step Action 1 Check the Power and Status LEDs on the MBM Both LEDs must be solid green If either LED is not solid green a problem exists with the MBM 2 Go to an extension on the MBM if it is a station MBM OR Go to an extension that has access to one of the lines on the MBM if itis a trunk MBM Select the line or line pool to
45. ee methods to install the Avaya BCM450 units e Rack mount installation e Wall mount installation Desktop mount installation Rack mount installation You can install a Avaya BCM450 main unit in a standard 19 inch equipment rack along with your other networking and telecommunications equipment You install the Avaya BCM450 expansion cabinet in a similar manner to the main unit Wall mount installation You can mount a Avaya BCM450 main unit or expansion cabinet on a wall To mount the unit on a wall you need the following items A wall mount bracket kit NTAB3422 e Four 10 x 2 5 cm 10 x 1 in round head wood screws e A plywood backboard 2 cm 3 4 in thick To mount the expansion cabinet you need the following items e A wall mount bracket supplied with unit e Two 10 x 2 5 cm 10 x 1 in round head screws e A plywood backboard 2 cm 3 4 in thick Avaya Business Communications Manager 450 6 0 Installation System February 2011 13 Installation architecture Desktop mount installation You can install a Avaya BCM450 main unit or expansion cabinet on a desktop or a shelf Miscellaneous features The following sections describe some additional features of the Avaya BCM450 system External music source You can connect an external music source for music on hold For more information about installing an external music source see Connecting the music source using the music source jack page 60 Analog telephones and de
46. er expansion card Use the following procedure to connect the fiber cables to the FEM If you connect a Norstar station MBM amphenol cable directly to a DSM you do not have to modify the wiring connections Ensure you select the correct DS30 number Procedure steps Step Action 1 Ensure the Avaya Business Communications Manager50 system is powered up and functional Connect the fiber cables from the Norstar MBMs to the jacks on the FEM Connect the Norstar Line Modules to the FEM beginning at fiber port 1 Connect Norstar Extension Modules to the FEM beginning at fiber port 6 a A W N Change the DN records in Business Element Manager or change the set wiring as required to match your system End Attention When you connect a Norstar Station Module to an FEM the extension numbers of the telephones connected to the Station Module may change To keep the same extension numbers you must change the DNs of the telephones or change the telephone wiring to correspond with the required DNs 40 Avaya Business Communications Manager 450 6 0 Installation System February 2011 MBM installation Attention Ifthe cable is too long ensure that it is coiled correctly using the fiber spool Coil excess fiber cable carefully around the spool provided Do not bend the cable around any tight corners Bends in the fiber cable must not be less than 100 mm in diameter Place the fiber cable spool into a slot at the back of the cable trough
47. es Prerequisites to ATA2 installation In North America the ATA2 must be powered from a UL and CSA approved Class 2 power source e In Europe the ATA2 must be powered from a Class II power source that is CE marked Analog terminal adapter installation procedures This task flow shows you the sequence of procedures you perform to install an ATA2 To link to any procedures go to Analog terminal adapter installation procedures page 71 Analog terminal adapter installation procedures Connecting the ATAZ Mounting the ATAZ to a wall Testing insertion loss measurement Avaya Business Communications Manager 450 6 0 Installation System February 2011 71 Analog terminal adapter installation Analog terminal adapter installation procedures navigation e Connecting the ATA2 page 72 e Mounting the ATA2 to a wall page 72 e Testing insertion loss measurement from the CO to the analog device page 73 e Testing insertion loss measurement from the analog device to the CO page 73 e Configuring the ATA2 page 74 Connecting the ATA2 After you have set up the correct environment connect the Avaya BCM system and the analog device to the ATA2 and then connect the power Prerequisites e An available station port on the Avaya BCM450 system is required Procedure steps Step Action 1 Connect one end of a line cord to the ATA2 terminal jack Connect the other of the line cord to your telephone modem or fax mac
48. es extensions and auxiliary equipment to your Avaya Business Communications Manager 450 system It also describes how to connect the Avaya BCM450 system to a LAN Avaya BCM450 cable connection tasks This work flow shows you the sequence of tasks you perform to install a main unit and expansion cabinet To link to any tasks go to Avaya BCM450 cable connection navigation Avaya BCM450 cable connection tasks Power connection Lines and extensions connections Fuxiliary equipment connection Fauxiliary equipment d LAN connection No Yes No Avaya Business Communications Manager 450 6 0 Installation System February 2011 47 Avaya BCM450 cable connection Avaya BCM450 cable connection navigation e Power connection page 49 e Lines and extensions connection page 53 e Auxiliary equipment connection page 57 e LAN connection page 63 48 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Power connection The Avaya Business Communications Manager 450 main unit and expansion cabinet are each powered through an AC outlet The voltage required depends on the geographical location of the units All systems are initially configured at the factory based on the intended destination You must check that the voltage and wiring are correct for your system before you connect the units to the power source Incorrect power settings result in equipment damage Read the following
49. et To link to any procedures go to Avaya BCM450 expansion cabinet installation navigation page 32 Avaya Business Communications Manager 450 6 0 Installation System February 2011 31 Avaya BCM450 expansion cabinet installation Avaya BCM450 expansion cabinet installation procedures Equipment rack Expansion cabinet desktop installation Expansion cabinet Expansion cabinet rack mount wall mount installation installation Connecting the expansion cabinet to the main unit Avaya BCM450 expansion cabinet installation navigation e Mounting the expansion cabinet in an equipment rack page 32 e Installing the expansion cabinet on a wall page 33 e Installing the expansion cabinet on a desktop page 34 e Connecting the expansion cabinet to the main unit page 34 Mounting the expansion cabinet in an equipment rack You can install your Avaya BCM450 expansion cabinet in a standard 19 inch equipment rack Prerequisites e Use only the screws supplied with the Avaya BCM450 expansion cabinet Other screws can damage the Avaya BCM450 expansion cabinet Procedure steps Step Action 1 Place the expansion cabinet on a flat clean surface 2 Align the screw holes between the expansion cabinet and the right rack mount bracket 32 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 expansion cabinet installation Fasten the bracket to the expansion cabinet by using the four scr
50. ews Align the screw holes between the expansion cabinet and the left rack mount bracket Fasten the bracket to the expansion cabinet by using four screws Determine the location in the rack where you want to install the expansion cabinet N Oo oO FF W Position the expansion cabinet in the rack Have an assistant hold the expansion cabinet Align the holes in the rack mount bracket with the holes in the equipment rack rails Fasten the rack mount brackets to the rack using the four supplied rack screws End Installing the expansion cabinet on a wall To mount the Avaya BCM450 expansion cabinet on a wall you must install the expansion cabinet on the previously installed wall mount bracket You cannot install the expansion cabinet directly on a wall Prerequisites e A wall mount bracket kit NTAB3422 e Obtain five 8 x 2 cm 8 x 0 75 in round head wood screws to attach the wall mount bracket to the backboard or wall e Obtain tools for the installation including a screwdriver for the wood screws a level and a pencil e You can install a plywood backboard onto the wall to simplify the installation of the expansion cabinet For more information see Mounting the backboard page 26 e Obtain an appropriate screwdriver Procedure steps Step Action 1 Place the wall mount bracket on the backboard or wall and mark the location of the screw holes Use a bubble level to ensure that the wall mount bracket is level with
51. ge output jack The Avaya BCM450 system uses the page output to connect an internally generated voice paging signal to an external paging amplifier customer supplied Music on hold jack The Avaya BCM450 system uses the music on hold input to connect an external music source that supplies a signal to held lines music on hold or telephone speakers background music The input source can be any available radio or music source approved for connection to the network 92 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Analog device specifications This chapter provides a comparison of the specifications of the various analog devices available for a Avaya Business Communications Manager 450 system ATA2 ASM8 ASM8 GASM and GASI analog device specifications The following table shows the specifications for ATA2 ASM8 ASM8 GASM and GASI ATA2 ASM8 ASM8 GASM and GASI analog device specifications 1 of 3 Specification ATA2 ASM8 ASM8 GASM GASI Ringing 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz 20 Hz 1 Hz frequency North America Ringing 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz 1 Hz 25 Hz frequency 1 Hz Europe Ringing 80 V rms 10 55 V rms 10 65 Vrms 10 65 V rms 10 65 Vrms voltage North 10 America Ringing 75 V rms 10 N A 65Vrms 10 65Vrms 10 65 Vrms voltage 10 Europe Loop
52. guring user access Business Element Manager installation procedures navigation e Downloading and installing Business Element Manager page 76 e Connecting to the Avaya BCM450 through Business Element Manager page 76 e Configuring user access page 77 Avaya Business Communications Manager 450 6 0 Installation System February 2011 75 Business Element Manager installation Downloading and installing Business Element Manager After your computer connects to the Avaya BCM450 system either through an Ethernet crossover cable or through a LAN connection you can use Application Launcher to install and run Business Element Manager Use Business Element Manager to connect to and configure your Avaya BCM450 system The Avaya BCM applications for Avaya BCM450 support Microsoft Vista Business Microsoft Vista Ultimate Microsoft Vista Enterprise Windows 7 and Windows Server 2008 Release 2 Both 32 bit and 64 bit versions of Windows Vista and Windows 7 are supported except for the limitations identified in Avaya Business Communications Manager System Overview NN40170 103 The Business Element Manager is compatible with Windows XP and Windows Vista Windows 7 32 and 64 bit versions Windows Server 2003 and Windows Server 2008 and Windows Server 2008 Release 2 operating systems Prerequisites A minimum 256 MB of RAM is required 512 MB of RAM is recommended e 150 MB of available hard disk space is required e Business
53. hese sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under on available to Avaya customers and other parties through the Avaya Support Web site h tp www avaya com suppo Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SO
54. hine 2 3 Connect one end of a line cord to the ATA2 line jack 4 Connect the other end of the line cord to an available digital station port 5 For a 120 V or 230 V system plug the DIN connector of the power supply cord into the power supply connector receptacle 6 Plug the adapter into a standard AC outlet End Mounting the ATA2 to a wall After you connect the ATA2 you can mount it on a wall Prerequisites e You require 2 4 mm 8 screws e When using 0 5mm wire 24 AWG select a location within 800 m 2600 ft of the Avaya BCM450 main unit e Allow 12 5 cm 5 in clearance for the line jack terminal jack and power supply connector Procedure steps Step Action 1 Screw two 4 mm 8 screws into the wall 130 mm 5 1 4 in away from each other Leave 6 mm 1 4 in of the two screws showing 72 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Analog terminal adapter installation 2 Align the slots at the back of the ATA2 unit over the screws Push the unit against the wall The line jack terminal jack and power supply connector must be at the top of the ATA2 End Testing insertion loss measurement from the CO to the analog device The maximum loss for ATA2 to Central Office CO configuration must not exceed 10 dB and must be greater than 10 dB Measure the total insertion loss between the CO and analog device by using standard dial up test lines with a tra
55. ify that the external paging system functions properly End Connecting the music source using the music source jack You can use a customer supplied low power device as a music source A music source includes equipment such as a radio with a high impedance earphone jack Prerequisites Ensure that the music source follows these guidelines Nominal input impedance is 3 3 kilohms Nominal sensitivity of this interface returned to digital encoded PCM is 22 dBm0 for a 0 25 V rms input signal The input is limited so that the encoded analog content at the digital interface to the network does not exceed 12 dBm when averaged over a three second interval 60 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Auxiliary equipment connection The maximum nonclipped input level is 1 V rms The interface is protected against ringing cross Procedure steps Step Action 1 Connect the miniature jack of the music source output 3 5 mm mono audio jack to the music source input on the Avaya BCM450 main unit ae BCM450 Music jack Music source 3 5 mm mono audio jack Sleeve Tip Music signal Ring No connection Sleeve Ground 2 Adjust the volume of the music source to an appropriate level by placing a call and placing it on hold and then adjust the volume at the music source End Avaya Business Communications Manager 450 6 0 Installation System February 2011
56. ify that you have the required components and that they are not damaged Procedure steps Step Action 1 Open the Avaya BCM450 expansion cabinet box and remove the components Verify that you have one Avaya BCM450 expansion cabinet Verify that you have one power supply cable Verify that you have one expansion cable shielded Ethernet cable Verify that you have four rubber feet Verify that you have the correct media bay modules MBMs Visually inspect the components for damage during shipping ON Oa Ff W ND If you find damage or if you do not have all components contact your Avaya sales representative End Preinstallation checklists For preinstallation checklists see Installation Checklist and Quickstart Guide Avaya Business Communications Manager 450 6 0 Installation System February 2011 17 Avaya BCM450 installation preparation 18 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 main unit and expansion cabinet installation To install a Avaya Business Communications Manager 450 system you must install a Avaya BCM450 main unit and an optional expansion cabinets with media bay modules MBM Prerequisites to main and expansion cabinet installation A Avaya BCM450 system requires a main unit and can include an optional expansion cabinet Avaya BCM450 main unit and expansion cabinet installation tasks This work flow shows you the sequence of tasks you
57. ist of the types of trunk media bay modules that are available for the Avaya BCM450 system see the table Trunk MBMs page 105 Trunk MBMs Module type Function Notes DTM Connects digital public switched telephone lines to the Avaya BCM450 6 0 system Can connect to T1 or PRI E1 T1 interfaces see Digital trunk media bay module on page 41 BRIM Connects a maximum of four see Basic rate interface media PON BPa Imeracas bay module on page 42 GATM4 GATM8 Connects either four GATM4 or eight GATM8 analog public switched telephone lines to the Avaya BCM450 6 0 system ADID4 ADID8 Connects either four ADID4 or eight ADID8 analog DID see Global Analog Trunk Module on page 42 see Analog direct inward dialing media bay module on page 43 inteniaces R2MFC Provides MFC R2 connectivity For details about the R2MFC over an E1 trunk MBM see the R2MFC Media Bay Module Installation and Configuration Guide NN40010 300 Avaya Business Communications Manager 450 6 0 Installation System February 2011 105 System information and tools Station MBMs connect telephones and analog telecommunication devices to the Avaya BCM450 system For a list of the available station media bay modules see the table Station MBMs page 106 Station MBMs Module type Function Notes DSM16 DSM32 see Digital station media bay module on page 44 4x16 Combination of a CTM4 a
58. ket tvounting the bem450 on the brtacket Avaya BCM450 main unit wall mount installation navigation e Mounting the backboard page 26 e Installing the main unit using a wall mount bracket page 26 Avaya Business Communications Manager 450 6 0 Installation System February 2011 25 Avaya BCM450 main unit wall mount installation Mounting the backboard Mount a plywood backboard on a wall to simplify installation of your Avaya BCM450 main unit and optional expansion cabinet Prerequisites e Ensure plywood backboard is 2 cm 3 4 in thick e Obtain a pencil ruler screwdriver and a level e Obtain appropriate screws and optional wall anchors to attach the backboard to the wall Procedure steps Step Action 1 Use a pencil to mark the desired location of the plywood backboard on the wall 2 Use a ruler and a level to make sure that the plywood backboard is level 3 Mount the plywood backboard securely to the wall with appropriate screws End Installing the main unit using a wall mount bracket To install your Avaya BCM450 system on a wall you must install a wall mount bracket for the main unit and optional expansion cabinet Prerequisites e Obtain five 8 x 2 cm 8 x 0 75 in round head wood screws to attach the wall mount bracket to the backboard or wall e Obtain tools for the installation including a screwdriver for the wood screws a level and a pencil Procedure steps Step Action 1 Place the w
59. munications Manager 450 6 0 Installation System February 2011 41 MBM installation Underside of MBM PELER te 9 aS snerere j s Top of MBM N NDN Rear of MBM D N Rear view of MBM 2 Configure all DIP switches to on End Configuring MBMs for main unit installation Before installing an MBM in the main unit configure it through Business Element Manager and set the DIP switches according to how Business Element Manager suggests Prerequisites Before configuring an MBM install it in the main unit Procedure steps Step Action 1 In Business Element Manager navigate to Configuration gt Resources gt Telephony Resources Choose the MBM bay i e Main 1 that you want to configure Under Configured Device select the type of MBM you want to install Press Configure 42 Avaya Business Communications Manager 450 6 0 Installation System February 2011 MBM installation 5 Enter the Start DN Public received digits OLI Private received digits OLI and Start Line depending on the type of MBM Select or leave clear the Assign target lines check box Repeat for each media bay module you want to install End Configuring MBMs for expansion cabinet installation Before installing an MBM in the expansion cabinet configure it through Business Element Manager and set the DIP switches according to how Business Element Manager suggests Procedure steps Step Action
60. n cabinet or main unit configure the DIP switches to the required positions GASM DIP switch configuration Configure the Module Select DIP switches on the left side at the rear of the GASM to on up as shown in the following figure Configure the Mode Country Select DIP switches on your GASM according to the following tables GASM DIP switch location Rear of MBM r AL Module Select Mode Country Select Mode Select DIP switches switches 1 3 for the GASM Switch Description Setting Switch 1 Determines the firmware OFF Standard mode firmware download capability downloading not supported ON Enhanced mode firmware downloading supported Switch 2 Determines when the firmware is OFF if you want the GASM to downloaded from the Avaya download the firmware when the BCM450 for enhanced mode firmware version in the Avaya only Business Communications Manager450 is different from the version in the GASM default ON if you want the GASM to download the firmware whenever a cold start occurs for the Avaya BCM450 Switch 3 Enables or disables echo OFF Enables echo cancellation cancellation default ON Disables echo cancellation Avaya Business Communications Manager 450 6 0 Installation System February 2011 89 GASM DIP switch configuration Country Select DIP switches switches 4 8 for the GASM Switch 4 Switch 5 Switch 6 Switch 7 Switch 8 North
61. n unit using four screws Avaya Business Communications Manager 450 6 0 Installation System February 2011 23 Installing the Avaya BCM450 main unit on a rack Determine the location in the rack where you want to install the main unit Position the main unit in the rack Have an assistant hold the main unit Align the holes in the rack mount bracket with the holes in the equipment rack rails 9 Fasten the rack mount brackets to the rack using the four supplied rack screws Mounting the Avaya BCM450 on a rack a3 3 a 24 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 main unit wall mount installation This chapter describes how to install a Avaya Business Communications Manager 450 main unit on a wall To wall mount a Avaya BCM450 unit you need a wall mount bracket The Avaya BCM450 unit connects to the wall mount bracket Prerequisites to Avaya BCM450 main unit wall mount installation e wall mount bracket kit NTAB3422 e four 10 x 2 5cm 10 x 1in round head wood screws e plywood backboard 2 cm 3 4 in thick Avaya BCM450 main unit wall mount installation procedures This task flow shows you the sequence of procedures you perform to install a main unit on the wall To link to any procedure go to Avaya BCM450 main unit wall mount installation navigation page 25 Avaya BCM450 main unit wall mount installation procedures Installing the wall mount brac
62. nd a DSM16 see 4x16 media bay module on page 44 G4x16 G8x16 Combination of a GATM4 GATM8 and a DSM16 see G4x16 and G8x16 media bay module on page 45 GASM ASM8 see Analog station media bay modules on page 45 Connects a maximum of 16 DSM16 or 32 DSM32 digital telephones to the Avaya BCM450 system Connects a maximum of four analog public switched telephone lines to the Avaya BCM450 system Also connects a maximum of 16 digital telephones to the Avaya BCM450 system Connects a maximum of four G4x16 or eight G8x16 analog public switched telephone lines to the Avaya BCM450 system Also connects a maximum of 16 digital telephones to the Avaya BCM450 system Connects a maximum of eight analog devices to the Avaya BCM450 system This module provides the following additional services caller ID pass through message waiting indication and disconnect supervision at the telephone This module downloads new firmware Additional hardware In addition to the main unit expansion cabinet and MBMs the Avaya BCM450 system includes the additional hardware listed in the following table 106 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Additional hardware descriptions System information and tools Hardware Description Wall mount bracket Uninterruptible power supply UPS if applicable A bracket designed to mount a
63. nformation see MBM installation page 37 End Troubleshooting the FEM Use the following procedure to troubleshoot an installed fibre expansion module FEM Procedure steps Step 1 2 Action Ensure that all six connector LEDs are lit If all six LEDs are not lit ensure that all six DIP switches are set to the On up position For more information see Wiring the FEM page 40 End Troubleshooting the ATA2 Use the following procedure to troubleshoot a non functioning ATA2 Step 1 2 3 4 Action Check for a dial tone using an analog device Check that AC power is connected to the ATA2 unit Check that the correct feature for digital sets is included in your installed keycode Verify that the ATA2 is connected to a digital station port Avaya Business Communications Manager 450 6 0 Installation System February 2011 83 Troubleshooting 5 Allow sufficient startup time 30 60 sec 6 Plug an analog device into the phone port of the ATA2 and check for a dial tone End Troubleshooting dial tone problems with the ATA2 Use the following procedure if there is no dial tone on the ATA2 Step Action 1 If you hear no dial tone replace a single line telephone for the data communication device 2 If you hear no dial tone at the ATA2 unit disconnect the line side of the ATA2 Connect a digital telephone to the ATA2 port 4 Check that the connection from the ATA2 to the Avaya BCM450 hardware wo
64. nks or extensions that you can connect to the Avaya Business Communications Manager 450 system For more information about the types and functionality of MBMs see Avaya Business Communication Manager 450 Installation Devices NN40170 500 The R2MFC MBM is a media bay module MBM that provides MFC R2 connectivity over an E1 trunk The module works as a converter between Euro ISDN and MFC R2 protocols to allow the MFC R2 protocol E1 to work directly with the Avaya BCM without the use of an external converter The Avaya BCM recognizes the converter as a Euro ISDN trunk MBM and therefore provides all of the functionality on the MFC R2 E1 that is available on a Euro ISDN E1 The MFC R2 trunk is controlled by DIP switches and the Command Line Interface CLI on the R2MFC MBM For instructions to install configure and maintain the R2MFC MBM see R2MFC Media Bay Module Installation and Configuration Guide NN401 70 304 Prerequisites to MBM installation The MBMs are safety approved for installation into the Avaya BCM450 system The installer and user must ensure that hardware installation does not compromise existing safety approvals or local electrical code regulations for telecommunications equipment and wiring installation MBM installation procedures This task flow shows you the sequence of procedures you perform to install an MBM in a main unit or an expansion cabinet To link to any procedure go to see the figure MBM installation p
65. nsmission test set Prerequisites e You will need a transmission test set for example Hewlett Packard 4935A Transmission Test Set Procedure steps Step Action 1 Establish a connection to the 1 mW 1 kHz CO service line with an analog telephone connected to the ATA2 Replace the analog telephone with the test set Use RECEIVE 600 OHM HOLD mode on the test set Ensure that the analog port terminates correctly in 600 ohms a fF W N Ensure that the test set connects in parallel to the service line before you remove the analog telephone or the line drops Remove the single line telephone Measure the 1 kHz tone at the far end of the analog port where the analog loop ends and the analog device connects End Testing insertion loss measurement from the analog device to the CO The maximum loss for ATA2 to Central Office CO configuration must not exceed 10 dB and must be greater than 10 dB Measure the total insertion loss between the CO and analog device by using standard dial up test lines with a transmission test set Prerequisites e You will need a transmission test set for example Hewlett Packard 4935A Transmission Test Set Procedure steps Step Action 1 Establish a connection to a silent termination on the CO service line with an analog telephone connected to the ATA2 Avaya Business Communications Manager 450 6 0 Installation System February 2011 73 Analog terminal adapter installation Replace
66. nstallation reference page 87 Procedure steps Step Action 1 Determine the location for the main unit and optional expansion cabinet telephones and other equipment Order the required trunks from the central office Ensure that the system complies with the environmental requirements Ensure that the system complies with the electrical requirements a Ff WO N Ensure that the system complies with the site telephony wiring requirements End Verifying the main unit components Before you install the Avaya BCM450 main unit verify that you have the required components and that the components are not damaged Procedure steps Step Action 1 Open the Avaya BCM450 main unit box and remove the components Verify that you have one Avaya BCM450 main unit Verify that you have one power supply cable Verify that you have four rubber feet Verify that you have one set of rack mount brackets Verify that you have a documentation CD N Oo oO FP W KN Verify that you have the Installation Checklist and Quick Start Guide 16 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 installation preparation Visually inspect the components for damage during shipping If you find damage or if you do not have all components contact your Avaya sales representative End Verifying the expansion cabinet components Before you install the optional Avaya BCM450 expansion cabinet ver
67. nt from the analog device to the CO 73 Prerequisites 73 Procedure steps 73 Configuring the ATA2 74 Business Element Manager installation 75 Business Element Manager installation procedures navigation 75 Downloading and installing Business Element Manager 76 Procedure steps 76 Connecting to the Avaya BCM450 through Business Element Manager 76 Prerequisites 77 February 2011 Contents Procedure steps 77 Avaya BCM450 common procedures 79 Rebooting the Avaya BCM450 79 Avaya BCM450 shut down 79 Installation troubleshooting 79 Checking LED status 79 Checking DIP switches 80 Troubleshooting 81 Troubleshooting navigation 81 Testing the main unit 81 Use the following procedure to test the main unit 81 Procedure steps 81 Troubleshooting the main unit 82 If a test fails use the following procedure to troubleshoot the main unit 82 Procedure steps 82 Testing an MBM 82 Procedure steps 82 Determining why an MBM does not appear in Business Element Manager 83 Procedure steps 83 Troubleshooting the FEM 83 Procedure steps 83 Troubleshooting the ATA2 83 Troubleshooting dial tone problems with the ATA2 84 Checking ATA2 wiring 84 Avaya BCM450 system reset 84 Preinstallation reference 87 Environmental requirements 87 Electrical requirements 87 Site telephony wiring requirements 88 GASM DIP switch configuration 89 GASM DIP switch configuration 89 Ports and connectors reference 91 Main unit ports and connectors 91 Analog device specification
68. nter a password for this account If the user performs administration through the Telset interface entera number for the user ID Enter a password for the Telset User ID If Callback is required enter the number to which the system calls back to verify the dial up user access This is the code the system uses to confirm the callback is legitimate If ISDN Callback is required enter the number to which the system calls back to verify the dial up user access This is the code the system uses to confirm that the ISDN callback is legitimate Select this check box to force the user to change the password upon first login Select this check box to force the user to change the Telset password upon first log in 78 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 common procedures This chapter describes common procedures for the Avaya Business Communications Manager 450 system Avaya BCM450 common procedures navigation e Rebooting the Avaya BCM450 page 79 Avaya BCM450 shut down page 79 e Installation troubleshooting page 79 Rebooting the Avaya BCM450 You can reboot the Avaya BCM450 system through Business Element Manager For information to install Business Element Manager see Business Element Manager installation page 75 Prerequisites e The Business Element Manager must be installed on a PC connected to the Avaya BCM450 system either through the LA
69. o Avaya BCM450 main unit installation navigation page 22 Avaya BCM450 main unit installation tasks Equipment tiain unit desktop rack installation Main unit rack Main unit wall mount installation mount installation Avaya Business Communications Manager 450 6 0 Installation System February 2011 21 Avaya BCM450 main unit installation Avaya BCM450 main unit installation navigation e Installing the Avaya BCM450 main unit on a rack page 23 e Avaya BCM450 main unit wall mount installation page 25 e Avaya BCM450 main unit desktop installation page 29 22 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Installing the Avaya BCM450 main unit on a rack Avaya BCM450 main unit rack mount installation procedures Attach the rack mount brackets to the Avaya Business Communications Manager 450 main unit Prerequisites e Use only the screws supplied with the rack mount bracket Other screws can damage the Avaya BCM450 main unit Procedure steps Step Action 1 Place the Avaya BCM450 main unit on a flat clean surface 2 Align the screw holes between the Avaya BCM450 main unit and the right rack mount bracket 3 Fasten the bracket to the Avaya BCM450 main unit using four screws Attaching the rack mount bracket at CEF 4 Align the screw holes between the Avaya BCM main unit and the left rack mount bracket 5 Fasten the bracket to the mai
70. o the bottom of the expansion cabinet 3 Position the expansion cabinet on a desktop or shelf End Connecting the expansion cabinet to the main unit Connect the expansion cabinet to the main unit to gain additional functionality provided by the MBMs Prerequisites e ADS256 cable NTAB3086 supplied Attention The timing in the Avaya BCM450 system is critical Use the correct length of cable as supplied with the expansion cabinet 5 m The system cannot function properly if you connect the Avaya BCM expansion cabinet using a cable of a different length Procedure steps Step Action 1 Plug one end of the supplied DS256 cable in the DS256 connector on the expansion cabinet 34 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 expansion cabinet installation Expansion cabinet Main unit 2 Plug the other end of the cable into the DS256 connector on the faceplate of the MSC in the Avaya BCM450 main unit End Avaya Business Communications Manager 450 6 0 Installation System February 2011 35 Avaya BCM450 expansion cabinet installation 36 Avaya Business Communications Manager 450 6 0 Installation System February 2011 MBM installation To add a media bay module MBM to your system configure the DIP switches for your MBM and install it into the main unit or expansion cabinet Each MBM you add increases the number of public switched telephone network PSTN tru
71. ocedure steps Step Action 1 If you use the DSM16 DSM32 ASMB8 or 4x16 MBM plug the RJ 21 end of the connector cable into the RJ 21 connector on the front of the MBM 2 If you use a straight RJ 21 connector secure the RJ 21 connector to the MBM with the two supplied screws on the sides of the connector OR If you use a right angle RJ 21 connector secure the RJ 21 connector to the MBM with the supplied screw on the left side of the connector and with the supplied cable tie on the right side of the connector to fasten the 25 pair cable to the anchor on the MBM Connect the other end of the cable to the local connecting blocks If you connect extensions to a DSM32 repeat step 1 to step 2 for the second RJ 21 connector End 56 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Auxiliary equipment connection The main unit includes connections for an auxiliary ringer an external paging system and a music source Prerequisites to auxiliary equipment connection A CAUTION SELV warning External equipment connected to the auxiliary ringer page relay page output and music on hold interfaces must use safety extra low voltage SELV All four auxiliary interfaces use SELV and the external equipment connected to these interfaces must use SELV or you must use external line isolation units LIU Auxiliary equipment connection procedures This task flow shows you the sequence of pr
72. ocedures you perform to install auxiliary equipment to the Avaya Business Communications Manager 450 main unit To link to any procedure go to Auxiliary equipment connection navigation Avaya Business Communications Manager 450 6 0 Installation System February 2011 57 Auxiliary equipment connection Auxiliary equipment connection procedures Fuxiliary ringer Connecting an auxiliary ringer Extemal paging Connecting an extemal paging system Extemal music source Connecting an extemal music source 58 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Auxiliary equipment connection Auxiliary equipment connection navigation e Connecting an auxiliary ringer page 59 e Connecting an external paging system page 60 e Connecting the music source using the music source jack page 60 Connecting an auxiliary ringer An auxiliary ringer is a customer supplied piece of hardware that provides external ringing capability to telephones on the Avaya BCM450 system Prerequisites e You must not connect auxiliary ringer to unprotected plant wiring The ringer must not draw more than 50 mA from a 40 V DC source Procedure steps Step Action 1 Install the auxiliary ringer using the installation instructions supplied with the ringer hardware 2 Connect the ringer generator to the auxiliary ringer connection on the Base Function Tray End Avaya Business Communications Manager 450 6
73. orts and connectors reference Avaya BCM450 main unit ports connectors and descriptions Port connector Description USB port Two USB 2 0 ports used to connect a USB storage device in the bottom port only or the data interface for an uninterruptible power supply UPS to the main unit The main unit uses the data interface for the UPS to monitor and control the UPS functions You must format the USB storage device for the FAT32 file system If necessary reformat the USB storage device by plugging it into a USB port on your computer right clicking the USB device icon and selecting FAT32 reformatting This destroys any data on the USB DS256 jack The Avaya BCM expansion cabinet connects to the Avaya BCM450 main unit through the DS256 jack on the faceplate The DS256 cable to make this connection is provided with the purchase of a Avaya BCM expansion cabinet Auxiliary ringer jack The Avaya BCM450 system uses the auxiliary ringer jack to control the cadence of an auxiliary ringer customer supplied You must use this output in a low current low voltage application only Do not use this output to directly switch the auxiliary ringer Page relay jack If you use the page signal output jack to connect an external paging amplifier you also use the page relay jack The page relay jack connects a floating relay contact pair The Avaya BCM450 system uses this jack to control the external paging amplifier Pa
74. ould only be utilized when the Avaya BCM450 is not responding to normal reboot operations or is entirely non responsive If the Avaya BCM450 system has been shut down from the CLI the Avaya BCM450 Reset Button must be held for 5 seconds to initiate the reboot process After the restart is completed the Avaya BCM450 will wait up to 10 seconds for you to log onto the Avaya BCM Maintenance CLI If you do not log onto the Maintenance CLI after 10 seconds the Avaya BCM boots automatically to the Main OS Avaya Business Communications Manager 450 6 0 Installation System February 2011 85 Troubleshooting 86 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Preinstallation reference Before you install your Avaya Business Communications Manager 450 system you must ensure that your site and hardware meet the environmental electrical and site telephony requirements Navigation Environmental requirements Electrical requirements Site telephony wiring requirements Environmental requirements Your site must meet the following environmental requirements The installation area must be a minimum of 4 m 13 ft from equipment such as photocopiers electrical motors and other equipment that produces electromagnetic radio frequency and electrostatic interference within 1 5 m 5 ft of a three wire grounded electrical outlet clean dry well ventilated and free of traffic and excess dust within
75. r is present In this case the default gateway IP address is supplied by the DHCP server External DHCP server not available If no external DHCP server is available the main unit uses the following default IP configuration IP address 192 168 2 2 Subnet mask 255 255 254 0 The DHCP server on the main unit supplies IP configuration information for all IP devices PCs and IP Phones The DHCP server also supplies specific connection information to the IP Phones 12 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Installation architecture External DHCP server available If an external DHCP is present the Avaya BCM450 system uses the IP configuration supplied by the external DHCP server The DHCP server on the main unit must configure a range of IP addresses to supply to the IP Phones The factory default DHCP server address range is set to 192 168 2 3 192 168 3 254 This allows for more than 500 addresses Use Business Element Manager to verify and change the default range The administrator must ensure that this range works with the network configuration the external DHCP server does not use the range Mounting options You typically install the main unit and expansion cabinet in the same manner Ensure you install the expansion cabinets close enough to the main unit so you can connect the supplied 5 m 16 ft expansion cable between the expansion cabinet and main unit Avaya provides thr
76. r ok No power system is shut down power cable is disconnected 98 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Power Status Description Start up Profile LED states seen only during initial system install or staging Blink Yellow Solid Green Blink Yellow Blink Yellow Start up Profile executing Solid Green Start up Profile successfully applied Blink Red Start up Profile failure Hard disk drive LEDs HDD LED states The following table describes the possible LED states for the hard disk drive LED HDD1 or HDD2 Description Off No HDD detected Green Normal operation Red HDD fault Orange Flashing Activity Orange RAID Description Off RAID not enabled Green RAID is operating HDDs are synchronized Red RAID failure Orange Flashing Orange Synchronization in progress LAN port LEDs Each LAN port on the main unit has two LEDs These LEDs indicate the status of the connection for that LAN port For the location of the LEDs on the main units and expansion cabinet see the figure LAN port LEDs page 100 Avaya Business Communications Manager 450 6 0 Installation System LED indicators reference February 2011 99 LED indicators reference LAN port LEDs LAN port LEDs LAN port LAN port 2 For information about the possible LED states for the LAN ports LEDs see the table LAN port LE
77. r other flat surface that can support the weight of the main unit Prerequisites e Locate the four self adhesive rubber feet e Leave enough space around the Avaya BCM450 main unit for ventilation and access to the cables Procedure steps Step Action 1 Remove the paper backing from the four enclosed self adhesive rubber feet 2 Attach the four self adhesive rubber feet to the bottom of the main unit 3 Position the main unit on a desktop or shelf End Avaya Business Communications Manager 450 6 0 Installation System February 2011 29 Avaya BCM450 main unit desktop installation 30 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 expansion cabinet installation This chapter describes how to install a Avaya Business Communications Manager 450 expansion cabinet You can install the expansion cabinet in a standard 19 inch equipment rack on a wall or on a desktop Add an expansion cabinet to increase the capacity of your Avaya BCM450 system Prerequisites to expansion cabinet installation To operate the Avaya BCM450 expansion cabinet at the optimal internal temperature ensure the top sides and rear clear of obstructions and away from the exhaust of other equipment e Ensure no objects are on top of the expansion cabinet Avaya BCM450 expansion cabinet installation procedures This task flow shows you the sequence of procedures you perform to install an expansion cabin
78. rks correctly End Checking ATA2 wiring If the problem with the ATA2 persists use the following procedure to check the wiring Step Action 1 Use an analog phone to test the ATA2 2 Check the connection from the ATA2 to the terminal The resistance must be 200 ohms or less for data applications and 1300 ohms or less for voice applications Check the connection from the Avaya BCM450 hardware to the ATA2 Check that the connection from the ATA2 to the Avaya BCM450 hardware works correctly The wiring must be equivalent to 800 m of 0 5 mm wire 2600 ft of 24 AWG or less Do not use bridge taps and loading coils between the Avaya BCM450 hardware and ATA2 End Avaya BCM450 system reset This section describes how to reset the Avaya BCM450 system using the reset switch When the Avaya BCM450 is in this condition you can make further modifications After you reboot the Avaya BCM450 PC and SSH users will have access to Maintenance CLI See the following figure for the location of the reset switch 84 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Troubleshooting Reset switch location Reset switch If the reset button is pressed for less then 5 seconds the Avaya BCM will begin the reboot process The reboot is completed in less then 30 seconds If you hold the Avaya BCM450 Reset Button for 5 seconds or more the Avaya BCM450 will immediately reboot Data loss may occur This sh
79. rocedures page 38 Avaya Business Communications Manager 450 6 0 Installation System February 2011 37 MBM installation MBM installation procedures Installing MBM in main unit Setting MBM dip switches Installing the MBM in the main unit Configuring the MBM in Bement Manager MBM installation navigation installing MBM in the expansion cabinet Configuring the MBM in Bement tuianager and setting the DIP switches Installing the MBM in the expansion cabinet e Configuring the G4x16 or G8x16 DIP switches page 39 e Configuring the GASM DIP switches page 39 e Wiring the FEM page 40 e Configuring MBMs for expansion cabinet installation page 43 e Installing an MBM in the main unit or an expansion cabinet page 44 38 Avaya Business Communications Manager 450 6 0 Installation System February 2011 MBM installation Configuring the G4x16 or G8x16 DIP switches Use this procedure to configure the DIP switches before you install the G4x16 or G8x16 MBM into the main unit Prerequisites For information about lines and DNs settings for the G4x16 and G8x16 MBMs see G4x16 and G8x16 wiring chart page 117 Procedure steps Step Action 1 Locate the Module Select and Mode Country Select DIP switches at the rear of the G4x16 or G8x16 MBM Rear of MBM or T TEITI or Module Select Mode Country Select 2 Configure the Module Select DIP switches on the left side at the re
80. ry port on the CTM GATM 2 Connect an analog PSTN line cable to the line 1 port of the CTM GATM End IP phone installation Configure the system to automatically assign DNs to the Avaya IP Deskphones If you choose to manually assign DNs choose DNs from unused DNs in the digital range Ensure that you do not assign DNs that are assigned to Call Center mailboxes CDNs Avaya Business Communications Manager 450 6 0 Installation System February 2011 67 Telephone installation Mobility system installation All radio based mobility systems have documentation that describes the hardware and installation and activation of the handsets The Avaya BCM main unit can support a maximum of two Avaya 7400 Series DECT Handsets which are the call processing units between the Avaya BCM main unit and the Avaya 7400 Series DECT Base Stations and handsets The DMCs have a one to one connection with digital ports on the Avaya BCM main unit For installation and configuration details see the Digital Mobility Installation and Configuration Guide N0000623 Avaya 7406E Digital Mobile Handset installation The Avaya 7406E Digital Mobile Handset system consists of a base station that connects up to four digital station ports on the Avaya BCM450 system that provide a radio interface for four cordless handsets The cordless handsets register to the base station which transfers the call over the telephone lines connected to the system The handsets ar
81. s 93 ATA2 ASM8 ASM8 GASM and GASI analog device specifications 93 LED indicators reference 97 System status monitor LEDs 97 Hard disk drive LEDs 99 LAN portLEDs 99 Media bay module LEDs 100 DTMLEDs 101 BRIMLEDs 103 System information and tools 105 Media bay modules 105 Avaya Business Communications Manager 450 6 0 Installation System February 2011 5 Contents Additional hardware 106 Tools 107 System information 108 Default values reference 109 Default user names and passwords 109 Wiring charts reference 111 DTM wiring chart 111 BRIM wiring chart 112 ADID wiring chart 113 GATM wiring chart 113 4x16 wiring chart 116 G4x16 and G8x16 wiring chart 117 DSM16 and DSM32 wiring chart 117 ASMB8 ASM8 and GASM wiring chart 118 6 Avaya Business Communications Manager 450 6 0 Installation System February 2011 New in this release The following sections detail what s new in Avaya Business Communications Manager 450 Installation System NN40170 303 for Release 6 0 Features This document contains information about the following features in Release 6 0 Multi Image Hard Drive Avaya Business Communications Manager 6 0 Avaya BCM introduces the new Multi lmage Hard Drive Field Replaceable Unit FRU For more information about new LED states related to Multi l mage Hard Drives see LED indicators reference page 97 Avaya Business Communications Manager 450 6 0 Installation System February 20
82. s in download state GASM GATM4 GATM8 Blinking Blinking The MBM has power but a hardware problem exists such as e partial failure of power converter e thermal overload e fan failure DTM LEDs The DTM has additional LEDs that are not on most other MBMs For information about the location of the DTM LEDs see the figure DTM LEDs page 102 Avaya Business Communications Manager 450 6 0 Installation System February 2011 101 LED indicators reference DTM LEDs oe o oO t i pa Power LED Status LED In service LED Loopback test LED Receive LEDs Transmit LEDs For information about the possible DTM LED states see the table DTM LEDs page 102 DTM LEDs 1 of 2 Power Status Description Power See Media bay module LEDs page 100 for details Status See Media bay module LEDs page 100 for details In service Flashing The T1 ETSI or PRI trunks are out of service because a loopback test is running or the DTM is initializing Loopback test On A continuity loopback test is running Receive alarm On A problem with the received digital transmission This half duplex link does not work Receive error On A small error as a result of degraded digital transmission Possible causes are an ohmic connection water ingress or too long a loop 102 Avaya Business Communications Manager 450 6 0 Installation System February 2011 LED indicators reference D
83. s release Features 7 Multi lmage Hard Drive 7 Introduction Installation architecture System architecture 11 DHCP and IP addressing 12 External DHCP server not available 12 External DHCP server available 13 Mounting options 13 Rack mount installation 13 Wall mount installation 13 Desktop mount installation 14 Miscellaneous features 14 External music source 14 Analog telephones and devices 14 Business Element Manager 14 Startup Profile 14 Line and data connector wiring 14 Avaya BCM450 installation preparation Verifying the expansion cabinet components 17 Preinstallation checklists 17 15 Avaya BCM450 main unit and expansion cabinet installation 19 Avaya BCM450 main unit installation Installing the Avaya BCM450 main unit on a rack Avaya BCM450 main unit wall mount installation Mounting the backboard 26 Installing the main unit using a wall mount bracket 26 Avaya BCM450 main unit desktop installation Avaya BCM450 expansion cabinet installation Avaya BCM450 expansion cabinet installation navigation 32 Mounting the expansion cabinet in an equipment rack 32 Installing the expansion cabinet on a wall 33 Installing the expansion cabinet on a desktop 34 Connecting the expansion cabinet to the main unit 34 MBM installation Configuring the G4x16 or G8x16 DIP switches 39 Configuring the GASM DIP switches 39 Wiring the FEM 40 Configuring MBMs for main unit installation 42 Configuring MBMs for expansion cabinet installation 43 Av
84. ss Communications Manager 450 6 0 Installation System February 2011 113 Wiring charts reference see the table GATM4 RJ 21 connector wiring page 114 lists the wiring details for the RJ 21 connector on the GATM4 GATM4 RJ 21 connector wiring by the CO Line Pin Connection Wire color 1 26 Tip White Blue 1 Ring Blue White 2 27 Tip White Orange 2 Ring Orange White 28 No connection White Green 3 No connection Green White 29 No connection White Brown 4 No connection Brown White 3 30 Tip White Slate 5 Ring Slate White 4 31 Tip Red Blue 6 Ring Blue Red 32 No Connection Red Orange 7 No Connection Orange Red 49 No Connection Violet Brown 24 No Connection Brown Violet Aux 50 Tip Violet Slate 25 Ring Slate Violet Note The Aux port supports full data speeds When the line is in use by an analog device the icon is lit on the phone to indicate it is in use If you try to seize the line using the phone the display shows in use Also in the event of a power failure an analog set on line 1 goes active powered see the table GATM8 RJ 21 connector wiring page 115 lists the wiring details for the RJ 21 connector on the GATM8 114 Avaya Business Communications Manager 450 6 0 Installation System February 2011 GATM8 RJ 21 connector wiring Line Pin Connection Wire color 1 26 Tip White Blue 1 Ring Blue White 2 27 Tip White Orange 2 Ring Orange White 28 No connection White
85. the temperature range of 5 C and 50 C 40 F and 120 F from 20 to 80 noncondensing relative humidity structurally strong and with enough space to support the Avaya BCM450 units a minimum of 46 cm 18 in from the floor Attention The installation area must be of sufficient height from the floor to prevent water damage Electrical requirements Your site must meet the following electrical requirements Power must be supplied from a nonswitched unobstructed outlet within 1 5 m 5 ft of the Avaya BCM450 units If you use a power bar the total length of the power cables from the power supply to the electrical outlet including power bar must not exceed 2 m 6 5 ft The supplied power must be a dedicated 110 V to 120 V AC nominal or 220 V to 240 V AC nominal 50 to 60 Hz 15 A minimum service with a third wire safety ground The third wire safety ground provides shock protection and prevents electromagnetic interference Avaya Business Communications Manager 450 6 0 Installation System February 2011 87 Preinstallation reference e If you use a power bar the power bar must be approved by an appropriate National Test Body with a third wire ground e Avaya recommends that you do not use an extension cord between the power supply and the power bar or between the power bar and the electrical outlet A DANGER Risk of electric shock The safety of this product requires connection to an outlet with a third wire ground
86. to the top port of the Avaya BCM450 main unit as the bottom port is reserved for a USB Storage Device 2 Plug the UPS power cord into the AC power source wall outlet Main unit USB Cable End Connecting the Avaya BCM450 system to a power source To power your Avaya BCM450 system connect the main unit and expansion cabinet to an AC power source You can connect the power supplies through a UPS or directly to the AC power source Prerequisites e Locate the supplied power cord the main unit and optional expansion cabinet Avaya Business Communications Manager 450 6 0 Installation System February 2011 51 Power connection e Ifyou are installing a Avaya BCM450 main unit with an installed redundant power supply located the power cord for the second power supply e The power supply must be within 1 5 m 5 ft of the Avaya BCM450 unit and within 1 5 m 5 ft of the AC power outlet Procedure steps Step Action 1 Connect the Avaya BCM450 main power cord to a non switchable third wire ground AC electrical outlet If you system has a redundant power supply connect both power cords to the outlet 2 If you have installed a Avaya BCM450 expansion cabinet connect the expansion power cord to a non switchable third wire ground AC electrical outlet 3 If you use a power bar connect the power cords to the power bar and connect the power bar to the outlet End 52 Avaya Business Communications Manager 450
87. tributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents New in thi
88. turn loss gt 20 dB for 200 gt 20 dB for 200 gt 20 dB for 200 to gt 20 dB for 200 to gt 20 dB for to 3400 Hz to 3400 Hz 3400 Hz when 3400 Hz when 200 to 3400 when when terminated with terminated with Hz when terminated with terminated with 600 ohms 600 ohms terminated 600 ohms 600 ohms Insertion loss ATA2 to ATA2 to BCM50 ATA2 to BCM50 ATA2 to BCM50 on an internal BCM50 loss 3 0 loss 3 0 dB 0 5 loss 3 0 dB 0 5 loss 3 0 dB 0 5 BCM50 loss call dB 0 5 dB dB dB dB 3 0 dB 0 5 Insertion loss ATA2 to ASM to BCM50 ASM to BCM50 ASM to BCM50 on an external BCM50 loss 2 2 loss 3 0 dB 1 0 loss 3 0 dB 1 0 loss 3 0 dB 1 0 BCM50 loss call dB 1 0 dB dB BCM50 to dB BCM50 to dB BCM50 to 3 0 dB 1 0 BCM50 to ASM loss 0 5 dB ASM loss 0 5 dB ASM loss 0 5 dB dB BCM50 ATA2 loss 0 5 1 0 dB 1 0 dB 1 0dB to ASM loss dB 1 0 dB 0 5dB 1 0 94 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Analog device specifications ATA2 ASM8 ASM8 GASM and GASI analog device specifications 3 of 3 Specification ATA2 ASM8 ASM8 GASM GASI MWI type see Stutter tone Stutter tone Stutter tone Stutter tone Stutter Note Voltage MWI Reverse polarity Tone CO 120 V Voltage MWI Reverse CO 120 V polarity Voltage MWI PBX 90 V Disconnect N A N A OSI EIA TIA 464 OSI EIA TIA 464 N A
89. ugh the GATM4 GATMB8 and G4x16 G8x16 CTM MBMs 54 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Prerequisites Lines and extensions connection e Obtain a 25 pair connector cable with an RJ 21 connector on one end e For detailed information about the wiring of the GATM4 or GATMB8 see GATM wiring chart page 113 For detailed information about the wiring of the G4x16 or G8x16 MBM see G4x16 and G8x16 wiring chart page 117 Procedure steps Step 1 Action If you use the GATM4 or GATM8 plug the RJ 21 end of the connector cable into the RJ 21 connector on the front of the MBM OR If you have the G4x16 or G8x16 MBM plug the RJ 21 end of the connector cable into the lower RJ 21 connector on the front of the MBM If you use a straight RJ 21 connector secure the RJ 21 connector to the MBM with the two supplied screws on the sides of the connector OR If you use a right angle RJ 21 connector secure the RJ 21 connector to the MBM with the supplied screw on the left side of the connector and with the supplied cable tie on the right side of the connector to fasten the 25 pair cable to the anchor on the MBM Connect the other end of the connector cable to the telephone company demarcation blocks of the building End Connecting to DTM BRIM CTM and 4x16 MBMs Connect telephone lines to your Avaya BCM450 system through the DTM BRIM and 4x16 MBMs Prerequisites e Ifthe net
90. vices You can use an analog terminal adapter ATA2 to install analog telephones and data devices such as fax machines on your Avaya BCM450 system For more information about installing an ATA2 see Analog terminal adapter installation page 71 Business Element Manager You can use Business Element Manager to configure and monitor your Avaya BCM450 system For more information about installing Business Element Manager on a PC see Business Element Manager installation page 75 Startup Profile An experienced administrator can use the Startup Profile tool with common Avaya BCM parameters You can use the Startup profile to quickly configure one or multiple systems Create the Startup Profile using the Startup Profile template a Microsoft Excel template Then use a USB storage device to transfer the Startup Profile data to the Avaya BCM main unit For more information about Startup Profile and templates see Avaya Business Communications Manager 6 0 Configuration System NN40170 501 Attention Voicemail parameters are not available through Startup Profile Line and data connector wiring For information about connecting telephone and data lines to media bay modules MBMs see Lines and extensions connection page 53 For information about connecting the Avaya BCM450 to a LAN see LAN connection page 63 14 Avaya Business Communications Manager 450 6 0 Installation System February 2011 Avaya BCM450 installation preparation
91. warnings You must protect yourself and the Avaya BCM system from possible electrical shocks A WARNING Risk of injury from electric shock Connect the ports on station modules only to approved digital telephones and peripherals with the proper cables on a protected internal wiring system CAUTION Risk of equipment damage Service personnel must be alert to the possibility of high leakage currents becoming available on metal system surfaces during power line fault events near network lines These leakage currents normally safely flow to protective earth ground through the power cord System shutdown You must disconnect the media bay module cables from the system before you disconnect the power cord froma grounded outlet System startup You must reconnect the power cords to a grounded outlet before you reconnect the cables to the media bay modules CAUTION Use only qualified persons to service the system Service personnel with appropriate training and experience must perform the installation and service of this unit Ensure service personnel are aware of the hazards of working with telephony equipment and wiring They must have experience in techniques that minimize any danger of shock or equipment damage Avaya Business Communications Manager 450 6 0 Installation System February 2011 49 Power connection Prerequisites to power connection e Install the Avaya BCM450 main unit and optional
92. work ISDN is a U loop you must connect the BRIM only to an NT1 provided by the service provider The NT1 must provide a Telecommunication Network Voltage TNV to Safety Extra Low Voltage SELV barrier e Do not attempt to plug digital equipment into the auxiliary AUX jacks on the front of a 4x16 MBM e Obtain a telephone cable that includes a modular plug that matches the MBM to which you want to connect RJ 48C for DTM RJ 45 for BRIM RJ 11 for 4x16 and CTM Procedure steps Step 1 Action Plug the modular cable into the jack in the front of the MBM Avaya Business Communications Manager 450 6 0 Installation System February 2011 55 Lines and extensions connection The 4x16 is connected using a 25 pair connector cable 2 Connect the other end of the cable to the telephone company demarcation blocks of the building 3 To connect additional analog lines to a 4x16 MBM or BRIM repeat step 1 and step 2 for each line End Connecting to DSM16 DSM32 ASM8 MBMs You can connect telephones to your Avaya BCM450 system through the DSM16 DSM32 ASM8 MBMs Prerequisites e Obtain a 25 pair connector cable with an RJ 21 connector on one end Do not connect the digital station ports of the DSM16 DSM32 or combination MBMs to the PSTN Only approved digital telephones or peripheral devices can connect to the DSM16 DSM32 and combination MBMs Attention ASM8 does not support digital telephones Pr

Avaya Business Communications Manager 450 6.0 Installation Manual

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