Avaya 1120E User Guide
Contents
1. AVAYA Avaya 1120E IP Deskphone User Guide Avaya Business Communications Manager Release 6 0 Document Status Standard Document Number NN40050 104 Document Version 04 02 Date May 2010 AVAYA 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or informati2. Language menu Press the Up Down navigation keys to scroll and highlight the desired language for example German Deutsche Choose one of the following Avaya 1120E IP Deskphone User Guide 16 Chapter 3 Configuring options e Press the Select soft key to save the desired language and return to the Telephone Options menu e Press the Cancel soft key to keep existing configurations 5 Press the Exit soft key Changes are saved automatically 2 Local Diagnostics 1 IP Set amp DHCP Information The Network Configuration tool 1s used to view reports about IP set and DHCP operation This tool is for administrator use only Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems This menu is for administrator use only Ethernet statistics The Ethernet statistics tool is used to view reports about Ethernet operation This menu is for administrator use only IP networks statistics The IP networks statistics tool is used to view reports about network operation This menu is for administrator use only USB device information The USB Devices tool provides information about any Universal Serial Bus USB devices that you connect to your phone Your Avaya 1120E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the telephone 1 Double press ka Services to open the Local Tools menu 2 Press the 5
3. key on the telephone dialpad to select 5 USB Devices USB Device information is displayed 3 Press the Return soft key NN40050 1 04 Chapter 3 Configuring options 17 3 Network Configuration The Network Configuration tool displays information that was configured when the telephone was installed This tool is for administrator use only 4 Lock Menu The lock menu tool 1s used by the system administrator to protect the Local Tools menu items from accidental or unwanted changes The lock menu tool 1s not available on all systems If the menu entry appears dimmed it is not enabled on your phone Contact your administrator to find out of this feature is available for your use Avaya 1120E IP Deskphone User Guide 18 Chapter 3 Configuring options NN40050 104 19 Chapter 4 Telephone setup Note For more information about the features available to your telephone and gt how to use them refer to the Telephones Feature Card Language choice Select the Primary Language for the telephone display Choose one of the following three options e Press Feature 501 Select the Alternate Language for the telephone display e Press Feature 502 Select the Alternate Language 2 for the telephone display e Press Feature 503 Select the Alternate Language 3 for the telephone display Ring Type Select the ring type for your telephone 1 Press Feature 6 2 Press1 2 3 4 or Next to hear the different ring types 3 Press OK
4. numbers Avaya 1120E IP Deskphone User Guide 22 Chapter 4 Telephone setup Answering a call When your telephone rings and the light flashes or when an intercom or line soft key indicator flashes e Luft the handset OR e Press the line or intercom soft key with the flashing LA indicator before you lift the handset While on an active call Placing a call on hold Calls are put on hold automatically when you switch from one line to another e While on a call press a Hold The kug indicator for the line on hold flashes e To retrieve a held call tap the line soft key with the flashing LA indicator Using handsfree Handsfree is not available on all phones Contact your administrator to find our if this feature is available for your use e Press ikli Handsfree to make or answer a call e To switch to handsfree when you are on a handset call press li Handsfree and replace the handset Lift the handset to switch back e To switch to handsfree when you are on a headset call press uli Handsfree Press sch Headset to switch back Using a headset You must have a headset installed on your telephone to use this feature e Press re Headset to activate the headset mode When the re ch Headset light is on press a line or intercom soft key to make a call e To switch to your headset when you are on a handset call press re ech Headset and replace the handset Lift the handset to switch back e
5. refer to your CallPilot Quick Reference Card CD Programmable memory button Directory Default Blank Telephone Display Your Avaya 1120E IP Deskphone has three display areas e The upper display area provides labels for the four user defined feature keys e The middle display area contains single line information for items such as caller number caller name feature prompt string user entered digits date and time information and telephone information e The lower display area provides labels for the four soft keys Figure 2 shows an idle LCD screen Figure 2 Avaya 1120E IP Deskphone LCD screen Upper display area GAW ebe AVAYA feature key labels Middle display area Dateie cieplary Call party information amay Feature status information Options information ae Directories inkemation a Lower display area Soft keys Avaya 1120E IP Deskphone User Guide 12 Chapter1 About the Avaya 1120E IP Deskphone NN40050 104 13 Chapter 2 Entering and editing text You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods Which method you use for text entry or editing depends on the application Table 1 shows the applications and input devices that you can use for text entry Table 1 Application text entry For Use Call Server related applications Dialpad for example changing feature USB keyboard for numeric entries key labels or dialing only Graphical a
6. A rie Accessing External Server Applications ee eee NN40050 1 04 Chapter 1 About the Avaya 1120E IP Deskphone The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network LAN through an Ethernet connection Note In this guide user defined feature key labels appear beside the keys and soft key labels appear directly above the keys Basic Features Your Avaya 1120E IP Deskphone supports the following e four user defined feature keys with labels and indicators e four soft keys Note Some Avaya 1120E IP Deskphones are not configured to support soft key gt functionality Consult your system administrator e graphical high resolution LCD display backlit with adjustable contrast e high quality speaker phone e volume control keys for adjusting ringer speaker handset and headset volume e four specialized feature keys Directory Message Inbox Shift Outbox Services e six call processing fixed keys Mute Handsfree Goodbye Expand to PC Headset Hold e gigabit Ethernet ports e built in gigabit Ethernet switch for shared PC access e headset jack with an On Off key Avaya 1120E IP Deskphone User Guide 6 Chapter1 About the Avaya 1120E IP Deskphone e USB port to support a keyboard or mouse Note Powered downstream 1 1 complaint USB hubs are supported including USB 2 0 hubs if they offer USB 1 1 backwards complianc
7. HE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed t
8. To switch to your headset when you are on a Handsfree call press L GA Headset Press ed Handsfree to switch back Muting the Microphone You can use Mute on handset handsfree or headset calls NN40050 104 Chapter 4 Telephone setup 23 e While on a call press Bes tz Mute to turn the microphone off The Mute button lights when the microphone is off e Press fig Mute again to turn the microphone on Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1120E IP Deskphone To find out what features and services are available contact your system administrator Depending on what is available on your system your phone can provide information for example local news and weather stock market information or traffic reports For more information about the External Server Applications consult the Avaya IP Deskphone External Server Applications User Guide Avaya 1120E IP Deskphone User Guide 24 Chapter 4 Telephone setup NN40050 104
9. active feature This key has been programmed for call forwarding Avaya 1120E IP Deskphone User Guide 8 Chapter1 About the Avaya 1120E IP Deskphone Feature bel kamen 2493 W Grecl dh Volume ESCH vrs Mute nm Handsfree NN40050 104 The Feature key is located on the bottom left of the display area and is used for accessing different phone options such as changing the ring type Feature 6 The keys on either side of the display area are user defined feature keys with labels on the LCD display A steady LCD light beside a line DN key indicates that the line is active A flashing LCD light indicates the line is on hold or the feature is being programmed A steady LCD light beside a feature key indicates that the feature is active A flashing LCD light indicates that the feature is being programmed Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease volume Press the Mute key to listen to the receiving party without transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note The Mute LED indicator located on the Mute key flashes to indicate that the microphone is muted Press the Handsfree key to activate handsfree Note The H
10. al and server based options Two methods are available to navigate in the Local Tools menu Follow the prompts on screen Where a menu entry has a number in front of it you can select that entry by pressing the associated key on the dialpad For example when you are in the Local Tools menu you can access 2 Local Diagnostics by pressing the 2 key on the dialpad Doube press the LZ Services key to open the Local Tools Menu and access the following Options 1 Preferences Use the Preferences menu item to configure local preferences 1 Display Settings Use the Contrast tool to alter the physical settings of the display Use the Sleep tool to control how long the display remains lit if the phone is inactive 1 2 4 5 Double press lt amp Services to open the Local Tools menu Press the 1 key on the telephone dialpad to open the 1 Preferences menu and press the 1 key on the telephone dialpad to open the Display Settings menu Press the Up Down navigation keys to scroll and select either Contrast or Sleep Press the Select soft key Press the Up Down navigation keys to increase or decrease the value Press the Exit soft key 2 Language Use the Language tool to select the language used on your phone 1 2 Double press L Services to open the Local Tools menu Press the 1 key on the telephone dialpad to open the 1 Preferences menu and press the 2 key on the telephone dialpad to open the 2
11. andsfree LED indicator located on the Handsfree key lights to indicate when handsfree is active AVAYA Hold Les Expand Headset Goodbye Chapter 1 About the Avaya 1120E IP Deskphone 9 Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen The outer part of this key cluster rocks for up down left and right movements Use the Send Enter key at the center of the Navigation key cluster to confirm menu selections In most menus you can use the Send Enter key instead of the Select soft key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold Use the Expand to PC key to access external server applications Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator located on the Handsfree key lights to indicate that the headset is in use Use the Goodbye key to terminate an active call When a message is waiting the red Visual Alerter Message Waiting indicator flashes Also when the ringer sounds this indicator flashes When your Avaya 1120E IP Deskphone firmware is being updated the blue Feature Status Lamp indicator flashes Note To find out if additional features are supported contact your administrator Avaya 1120E IP Deskphone User Guide 10 Chapter1 About the Ava
12. he Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Contents 3 Contents Chapter 1 About the Avaya 1120E IP Deskphone 000 0 na
13. m a memory button with a new phone number or feature External autodial Press Feature 1 Press a memory button Dial the external phone number da N Press OK to store the phone number Internal autodial Press Feature 2 Press a memory button Dial the extension number da O N Press OK to store the extension number NN40050 104 Chapter4 Telephone setup 21 Features 1 Press Feature 3 2 Press a memory button 3 Press Feature and enter the feature code 4 Press OK to store the feature code Erase memory buttons 1 Press Feature 1 2 Press a memory button 3 Press OK to erase the phone number saved on the button Making a call There are many ways to place a call depending on your telephone programming and the type of call Making external calls using line soft keys 1 Lift the handset 2 Tap a line soft key 3 Dial the external telephone number Making external calls using intercom soft keys 1 Lift the handset 2 Tap an intercom soft key and enter a line pool access code 3 When you hear an external dial tone dial the external telephone number Note Contact your system administrator for a list of line pool codes When entering a line pool access code on PRI lines you do not hear a dial tone Making internal calls using intercom soft keys 1 Lift the handset 2 Tap an intercom soft key 3 Dial the extension number Contact your system administrator for a list of extension
14. nanana nan 5 ace ag a AA PAA 5 Telephone Controls aaa 7 Telephone Display EE Eet HERE RB AAAH REGKLA EDAD LEG 11 Chapter 2 Entering and editing text 0 0 cee an 13 Entering text using the telephone dialpad 0 0 cece es E Entering text using the USB keyboard 0a 13 Chapter 3 CONTIGUING OONIONS i essen de E kA BA KG KA KAU ewes E be 15 1 Preferentes EN EE oa BKA SEARED REEMA CLES KAR ROOT ER REE 15 1 ECO due EE 15 eee ee ee eee ee ee PA EE 15 PACU pi AA eoeey Stakes ae ee AA 16 LP Set amp DHCP INO ege 604k o oe BAGAN GANG KANG GREG AG REA 16 2 Network Diagnostic Tools 16 ee et ee hah eed whe ee ede een eee Rees 16 4 IP networks statistics occ EEN A EE EE EE EE EE EE ae 16 5 USB device information eens 16 S Network SOGOU ars a PK AKNG KIA BAKE LPA AG PRA KAMAG BRAKE LE GARA LBS 17 ME Ad O PE 17 Chapter 4 Telephone setup a GG KAG BABA Ee DALAG LANANG BANG ees GAAN 19 LAO CS AA PA 19 a AA AA AY 19 RO AA AA PA UE PT 19 TONG AA AA AA AA AA es 19 About your programmable buttons 20 RIAs re EE 20 Program Memory OUUONG he aka KAWA e EE WE EBA DADAAN K AS ALA WD 20 Kids CAP APA PEP PN 21 PEN TO Kabaha TARA ARA BABA EEN 22 While on an active call At RE APA UPA EE Ee eg 22 EISEN acalon 22s20nbecideedadandacRbaces ee EE TAG ag 22 SC a AA AA ees 22 Avaya 1120E IP Deskphone User Guide 4 Contents Using a headset MMA NE MICRONS app 6AM GEN NG BAG dane dl Eeer bee C
15. on described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND T
16. pplications USB keyboard Tools menu USB keyboard Dialpad for numeric entries Entering text using the telephone dialpad You can use the dialpad to enter text For example if you want to enter the letter A press the number 2 key once If you want to enter the letter C press the number 2 key three times Note No letters are associated with the number 1 or 0 keys Entering text using the USB keyboard You can use the USB keyboard when connected to enter text in the tools and graphical applications For number entry in telephone applications for example when dialing you can use the keyboard to enter digits 0 9 as well as asterisk and number sign Other characters are not used When on a call you can use the function keys f1 f2 f3 f4 f5 f6 f7 and f8 to control the telephone Table 2 shows the function keys and their associated action during telephone calls Table2 USB keyboard function keys during telephone calls Function Key Action fl Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up Avaya 1120E IP Deskphone User Guide 14 Chapter2 Entering and editing text f6 Volume down f7 Copy f8 Quit NN40050 104 15 Chapter 3 Configuring options Note Many of the options discussed in this section are for administrator use only Do not make any changes unless instructed by an administrator Your Avaya 1120E IP Deskphone has both loc
17. to store the ring type Call log Press Feature 812 and use the navigation keys to scroll through and edit the call log Time offset When your Avaya 1120E IP Deskphone is located in a different time zone than your system the display shows the system time instead of the local time The Time Offset feature allows you to adjust the time that appears on the display Before you begin calculate the time difference in hours between the server time and local time To change the time that appears on your telephone display to local time use the following steps 1 Press Feature 510 2 Press Change 3 Press to switch between adding or subtracting time Avaya 1120E IP Deskphone User Guide 20 Chapter 4 Telephone setup 4 Using the dialpad enter the number of hours between local time and system time Note Press to enter half hour increments 5 Press OK Note It may take up to 1 minute for the change to appear on the display About your programmable buttons Your System Administrator assigns the four programmable buttons as line intercom or memory buttons The label for each button appears on the display next to the button For more information see your System Administrator Memory buttons These are buttons that are not assigned as line or intercom buttons Memory buttons store internal and external phone numbers or features to give you one touch dialing or feature activation Program memory buttons You can progra
18. y e automatic network configuration e hearing aid compatibility o NN40050 104 Caution Do not plug the Avaya 1120E IP Deskphone into a regular telephone Jack This results in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000BaseT Ethernet jack Caution The Avaya 1120E IP Deskphone is designed for use in an indoor environment only Chapter 1 About the Avaya 1120E IP Deskphone 7 Figure 1 shows the Avaya 1120E IP Deskphone Figure 1 Avaya 1120E IP Deskphone User defined feature keys Visual Alerter Massage Waiting indicator Feature Status Lamp Handset High resolution graphical display screen Speaker ma ef ne Soft keys IU Navigation keys Copy key Message lnbox key Services key Shift Qutbox key Quit Stop key Directory key Goodbye key Expand to PC key Headset key Hold key Volume control Mute key Handstea ke S p Dialpad Nota If supported by your server the Feature Status Lamp provides a user defined alert Conect your system administrator bo find cut if this feature is available for you Telephone Controls Note Some Avaya 1120E IP Deskphones are equipped with optional key caps gt Text in parentheses indicates labels appearing on the key caps for example Services Fic Soft keys are located below the display area The LCD label above each key changes based on the
19. ya 1120E IP Deskphone Services PJ Services Le Services O Quit Shift Outbox NN40050 1 04 Programmable memory button Default Blank Press the Services key to access the scrollable Feature Display menu FEATURE 900 including the hot desking feature programmable memory button Press the Services key twice to access the Local Tools menu and use the navigation keys to access the following items e 1 Preferences e 2 Local Diagnostics e 3 Network Configuration e 4 Lock Menu Note Your system administrator can establish a password for the Tools menu If you attempt to access the Tools menu and a dialog box appears prompting you for a password contact your system administrator Programmable memory button Default Blank Press the Express messaging key FEATURE 980 programmable memory button to send voice mail messages For more information about voice mail messaging refer to your Cal Pilot Quick Reference Card Note The functionality of the Shift feature is not supported by Avaya Business Communications Manager or by Survivable Remote Gateway when in local mode This feature is reserved for use exclusively for sets registered to Avaya Communications Server 1000 platforms Chapter 1 About the Avaya 1120E IP Deskphone 11 Press the Mailbox in key programmable memory button to open your CallPilot wise ney mailbox For more information about mailbox options
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