Avaya BCM450 User's Manual
Contents
1. 0 Click the Submit button 5 2 8 Giving Access to SIP Trunks To give access to BCM phones to make outgoing calls across the SIP trunk 1 Navigate to Configuration gt Telephony gt Sets gt Active Sets Click on the Line Access tab Click on the Add button In the Add Line Pool dialog box type bloca Click OK NOOR OD Navigate to Configuration gt Application gt Voice Messaging Contact Center This launches a web browser to the BCM Log in with the administrator credentials On the left hand navigation menu click on Auto Attendant In the Line Properties web page select Auto Attendant as the Answer Mode Repeat steps 3 to 6 for each of active sets on the BCM 5 3 BCM Configuration for Contact Center In the Line Administration web page scroll down to the Target Line configured in Step 1 Click on the DN of each the registered BCM phones in turn and click on the Line Pool Access tab Business Communications Manager utilizes Intelligent Contact Center which is the evolution of the existing Contact Center capability on the BCM Contact Center answers calls then routes the calls to agents in a skillset that most closely matches the needs of the caller Calls can be routed based on e the origin of the call e the destination of the call e or the information entered by the caller Callers can be given e high or low priorities Callers can overflow to e different groups e or skillsets of agents e transfer out of the s2. 2 0 SYSTEM SOFTWARE LOA DWARE isssssssssecssssssssssssccsesosssssascecossosanssctecsseassesacssebeasensaeesassaaaecd cosa sadeseassasdsedesesbeeasaneseess 6 2 1 HARDWARE BILL OF MATERIALS TESTED sccesssssecsessececssseecesceecsessececseseeceeseeecsessesecsensesecssasecsesaeeecseaaececsseessesaeeecsages 6 AI ASA RN 7 3 CAPAGITY A da ici 7 3 2 FEATURES SUPPORTED AE EE E EE EE EPEE dd ii 7 BDA STP a EA nto eee 7 3 2 2 Verizon S Retail VolP Trunking serviti orena dunes sp ete aae ee E a a iio EES ases 9 3 2 3 Verizon Business s IP Enabled Contact Center ooooooooccocoooononononononononononononononononononononononononononononononononononononononinininens 11 3 3 TECHNICAL CAVEATS A id it ios dale tias 14 AO OVERVIEW AA sato rE S E CS En sS Eo ae Saroa eines o siise tieso etis ressis 15 5 0 SYSTEM CONFIGURATION anini A A A E a sea 16 5 1 BCM CONFIGURATION FOR GLOBAL REGIONS cssccecsessecesssececsessececseeceeuececeesaececaeeecsesaececseneeeesaeeecsesseessneseeeseseeecnaes 16 5 2 BCM CONFIGURATION FOR SIP TRUNKING seein an e eea a Tear eaea arata ea eae e Eia eaaa et eaae eae ei iia 16 3 2 1 IP Trunks Settings Config ration ssi sctcosvesieteseee i ceases bo tt EE eE EE EE SEE dde 16 5 2 2 SIP Settings Configuration aci li 16 5 23 Create Public SIP Tr nk A CCOUNES a a ita 16 0 2 4 SIP Media Parameters CONfIBUrallO isis tr Bs E iii 17 3 2 3 Configuring Analog Sets coil id E a o oie 18 9 2 0 Didlme Pl a A it d
3. 2 1 Hardware Bill of Materials tested Part Number NTC06601BUE6 AL4500E14 E6 NT5B16AAAJE5 NTCO2008KC NTCO2009KC NTC02024KC NTC02025KC NTC02031KC NTC03110SYE6 NTYSO2BBE6 NTYSO3BFE6 NTYSO5BFE6 NTYS18BC70E6 NTYS19BC70E6 NTYS20BC70E6 Description BCM450 6 0 STD NA PCord Bund 4548GT PWR NA PC BCM GASM8 MBM BCM450 VM 1Se eAuth BCM450 UM 1Se eAuth BCM450 SIP Gateway 1Tr eAuth BCM450 IP Tele 1Cl EndPt eAuth BCM450 FindFollow Me 1 eAuth BCM450 Capacity Exp Card 1110 Eng keys no ps 1120E Eng keys no ps 1140E Eng keys no ps 1210 Eng keys no ps 1220 Eng keys no ps 1230 Eng keys no ps Hardware specifications can be found at the following link on the Support Portal http portal avaya com ptlWeb products P0633 AllCollateral Approved 03 15 2012 Avaya BCM Solutions Test Lab Application Notes 2011 Avaya Inc All Rights Reserved 6 of 22 3 0 Features 3 1 Capacity BCM450 with the CEC installed supports 130 SIP trunks or 48 without the CEC installed The BCM50 supports 12 SIP trunks For more information about capacity see the Avaya Business Communications Manager Release 6 0 System Overview at http support avaya com css P8 documents 100121908 3 2 Features Supported 3 2 1 SIP Trunking The following are capabilities tested and validated e Security o Layer 2 IPSec Authentication e DNS SRV o Service Protocols Port Adherence e Inbound Calls o Inbound Call Loop Avoidance o Inbound
4. During Ring Phase Cancel Call Inbound Call with Customer Phone Not Registered with SIP PBX Inbound Call with Ring No Answer Inbound Call with User Busy Inbound Call with CPN Allowed Privacy Null Inbound Call with CPN Restricted Privacy id Inbound Call with Long Duration Inbound Call with Proprietary Headers Agent to Agent Proprietary Headers Network Call Redirect NCR Testing with no Enhanced Transfer Inbound Call with NCR with Answer Inbound Call with NCR with Ring No Answer Inbound Call with NCR with User Busy e Outbound Calls Customer to Verizon Business Oo Oo o o Locating IPCC SIP Server Customer DNS Resolution of Verizon Business VoIP Proxy IDA Only Using DNS Resolution Load Sharing Failover Outbound Call with CPN Allowed Privacy Null Outbound Call with CPN Restricted Privacy id e Protocols O O e Media Approved 03 15 2012 Supported SIP Methods RFC UDP for SIP and Long Message Support SIP Ports CPE Must Accept Receipt of Full and Compact Headers x Behavior Behavior Draft levy sip diversion Diversion Header Call Hold Media Inactivity Call Hold Long Duration Avaya BCM Solutions Test Lab 12 of 22 Application Notes 2011 Avaya Inc All Rights Reserved o Oo Verifying Session Description Protocol SDP SDP Support RFC Verizon Business SDP Offer Customer SDP Answer Customer SDP Offer Verizon Business SDP Answer Verifyi
5. 12 Application Notes 2011 Avaya Inc All Rights Reserved 5 0 System Configuration 5 1 BCM Configuration for global regions The System Configuration in this guide is the same for all global regions The administrator can select the Region of the system during initial system start up using Business Element Manager gt Administration gt Utilities gt Reset gt Cold Reset Telephony Services For more information on selecting a global Region see the BCM450 Rls 6 0 System Start Up Task Based Guide http support avaya com css P8 documents 100125306 5 2 BCM Configuration for SIP trunking This section provides procedures for configuring a SIP trunk on BCM Rls 6 0 to Verizon Business IP network In order to configure a SIP trunk between BCM and Verizon Business network do the following using the Business Element Manager 5 2 1 IP Trunks Settings Configuration 1 Under Configuration gt Resources gt IP Trunks gt General gt IP Trunk Settings 2 Click on the IP Trunks Settings tab 3 Enable Forward redirected OLI by selecting Last Redirect 5 2 2 SIP Settings Configuration 1 Under Configuration gt Resources gt IP Trunks gt SIP Trunking gt Click on the Global Settings tab 2 Inthe SIP Settings section e Local Domain The IP address of the Session Border Controller Obtain this information from Verizon e Call Signaling Port This port is defined by Verizon Obtain this information from Verizo
6. 3 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved e Ensure market profile is selected 1 3 Document Change History The original version of this document was created from the Business Communication Manager BCM 50 and BCM450 Release 5 0 Configuration Guide for Verizon Business SIP Trunking Issue 1 1 available at http support avaya com css P8 documents 100100648 May 06 2011 0 04 Minor updates November 17 2011 1 0 Approved March 15 2012 1 1 Updated configuration steps without use of a template 1 4 Support 1 4 1 Avaya For technical support on the Avaya products described in these Application Notes visit http support avaya com 1 4 2 Verizon For technical support on Verizon Business IP Trunk service offer visit the online support site at http www verizonbusiness com us customer Approved Avaya BCM Solutions Test Lab 5 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 2 0 System Software Loadware To achieve successful interoperability between the BCM and Verizon SIP Trunking the various network elements must be running the version of software as shown below System Platform Firmware BCM 50 All platforms Release 6 0 plus smart update BCM050 R600 SU System 006 BCM450 All platforms Release 6 0 plus smart update BCM450 R600 SU System 006 BCM Phones All supported phones As provided by smart update Table 1 Validated Equipment and Software
7. AVAYA Avaya BCM Solutions Test Lab Business Communication Manager BCM 50 and BCM450 Release 6 0 Configuration Guide for Verizon Business SIP Trunking Issue 1 1 Abstract These Application Notes describe guidelines for using Session Initiation Protocol SIP trunking between the Verizon Business IP Trunk SIP Trunk Service Offer and an Avaya BCM50 or BCM450 Release 6 0 The Verizon Business IP Trunk service offer referenced within these Application Notes is designed for business customers The service enables local and long distance PSTN calling via standards based SIP trunks directly without the need for additional TDM enterprise gateways or TDM cards and the associated maintenance costs Approved BCM Solution Test Lab 1 of 22 03 15 2012 Approved Avaya BCM Solutions Test Lab 2 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved Table of Contents AENA MAIN AAA ANNA 3 LO INTRODUCTION sesssssisssssesicnsosncescsdectnseovecdnassvessessecsetuesdsssbusnnsendessssendebeeisedessedsstssaasustensodussnseesseseecsdessetscbesdeds sceedadenscoueennees 4 1D AUDIENCE 2222ccss cen ges defence dilata 4 T2 PREREQUISITES o dinero T nooo eee ead teletans Secs 4 1 3 DOCUMENT CHANGE HISTORY diia 5 SN eek bead eee eE ER RE EEEE EESE EE eR ence casa S EET E EREE saben cau EPEE AE a E AAE EER r ART ERER er Ero e RERE a rees 5 TE A De VA AE E E E E E E catdedabacdgecdeeensacsysansecteets 5 VAD Veri Onair Aedo 5
8. RFC Verizon Business SDP Offer Customer SDP Answer Customer SDP Offer Verizon Business SDP Answer Verifying Real Time Protocol RTP Verifying RTP Basic Inbound Call Verifying RTP Inbound Call with NCR DTMF RFC gt Verifying RTP Phone on Mute RTP and RP Support RFC Early Media o IP IVR Custom Transfers Blind DTMF Attended DTMF 3 3 Technical Caveats e The BCM SIP trunking Contact Center and IVR do not support attended or semi attended basic or enhanced call transfer using the REFER Method The BCM supports transfer using INVITE instead of using REFER e The BCM does not support failover between two BCMs e FAX using T 38 is supported with the following software update applied BCMX50 R600 SU System 006 Approved 03 15 2012 Avaya BCM Solutions Test Lab 14 of 22 Application Notes 2011 Avaya Inc All Rights Reserved 4 0 Overview Figure 4 1 shows a typical deployment of a SIP trunk between BCM R6 and Verizon Business Network In the test configuration there were no NAT between the BCM and Verizon s SIP network All IP addresses assigned to the BCM as well as BCM IP phones were routable from Verizon s SIP network Adtran 1224 NetScreen Switch Platform Verizon PIP Network g Cisco DS3 GW Cisco Router ESR Extemal SIP Phone Figure 4 1 SIP Trunking between BCM and Verizon Business Network Approved Avaya BCM Solutions Test Lab 15 of 22 03 15 20
9. call with originator PSTN release o Inbound call with terminator CPE release o Inbound call Hang up during Ring phase o Inbound Call customer phone not registered online o Inbound Calling Line Identification Caller ID o Inbound Call Waiting o Inbound FAX o Inbound Call from PSTN with Privacy Restricted o Inbound call User Busy o Inbound Call Ring No Answer Timer Expire o Inbound Call Long Call Duration e Outbound Calls o Outbound call with Originator CPE release o Outbound call with Terminator PSTN release o Outbound call Hangup during ring phase o Outbound 1 10digit call o Outbound International Call Approved Avaya BCM Solutions Test Lab 7 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved o o Outbound 311 Non Emergency call Outbound 555 1212 Directory Assistance Outbound 411 Directory Assistance Outbound 1411 Directory Assistance Outbound 711 Telephone Relay Services Hearing Impaired 911 Emergency Service Outbound 511 Information Line Outbound Toll Free Call Operator assistance 0 Local Operator assistance 0 Toll 0 Minus 00 Minus Operator assistance 01 international Outbound FAX Outbound Calling Line Identifier Caller ID Outbound Fast Answer Outbound Call to PSTN with Privacy Requested Calling Party Number not provisioned Premium Call 900 Premium Call 976 Outbound Call Long Call Duration Outbound Call User Busy Outbound Call Ring N
10. d Avaya BCM Solutions Test Lab 18 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 9 Under the Use Pool column double click to select BlocA from the drop down list 10 Under the DN Type column double click to select Public Unknown from the drop down list 11 Click on the Destination Codes tab 12 Configure a destination code to route dialed digits by clicking on the Add button Digits that begin with this destination code will be presented to the SIP trunking component on the BCM for routing towards the Service Provider 13 In the Add Destination Code dialog box enter a numeric number for the destination code and click on the OK button 14 Select the row representing the Destination Code entered in the previous step 15 Under Normal Route column double click and enter the route entered in Step 5 16 Under the Absorbed Length column specify the number of digits that will be absorbed before sending the rest of the digits to the service provider 5 2 7 Configuring Incoming Calls from Verizon to BCM The BCM must be configured for incoming calls for each DID for any combination of a system DID multiple individual DID s or one or more group DID s e g for a department This can be done in one of two ways 1 The DID assigned to the BCM can be associated with a target line assigned to a group of set s and all calls to the DID will be routed those set s 2 All calls to the DID assigned to the BCM can b
11. d A it EA a Ea ii 18 5 2 7 Configuring Incoming Calls from Verizon to BCM oooocnnciccnccnnonnnnnnonncono cono onno on nono nono conan ono conan nn nan n cnn cnn cone cn arca nconos 19 5 2 8 Giving ACCESS to SIP Trunks oi ii ii iii ida tato dera ia ii ei ie 20 5 3 BCM CONFIGURATION FOR CONTACT CENTER c sccesssssecessececssseececssceeceesuececseneececsueeecsesaececsenaecessaeeeesesaeeeceeaeeesesneeecnaes 20 Approved Avaya BCM Solutions Test Lab 3 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 1 0 Introduction This document is intended to provide information to installers configuring a BCM50 or a BCM450 Release 6 0 for SIP trunk inter working with the Verizon Business IP network The information in this chapter applies to both the BCM50 and the BCM450 platforms running Avaya Business Communications Manager 6 0 Avaya BCM 6 0 This guide provides information on how to configure the BCM for e global regions e SIP trunk inter working with the Verizon Business IP network e Contact Center capability on the BCM 1 1 Audience This guide is directed to installers who configure Avaya BCM systems SIP trunks with the Verizon Business IP Trunk SIP Trunk Service Offer To use this guide you must e bean authorized Avaya BCM installer or administrator within your organization e know basic Avaya BCM terminology e be knowledgeable about telephony and IP networking technology For more information about how to configu
12. d Call from PSTN with Privacy Requested Inbound Call User Busy Avaya BCM Solutions Test Lab 9 of 22 Application Notes 2011 Avaya Inc All Rights Reserved O o Inbound Call Ring No Answer Timer Expire Inbound Call Long Call Duration e Outbound Calls O O o O O Unscreened ANI using Diversion header Unscreened ANI using P Asserted Identity Outbound Call with Originator CPE Release Outbound Call with Terminator PSTN release Outbound Call Hang up During Ring Phase Outbound 1 10 Digit Call Terminates Outbound International Call Outbound 311 Non Emergency call Outbound 555 1212 Directory Assistance Outbound 411 Directory Assistance Outbound 1411 Directory Assistance Outbound 711 Telephone Relay Services Hearing Impaired Services 911 Emergency Service Outbound 511 Information Line Outbound Toll Free call Operator Services Call 0 Local Operator Assistance 0 Toll Operator Assistance 0 Minus Operator Assistance 00 Minus Operator Assistance 01 international Outbound FAX Outbound Calling Line Identifier Caller ID Outbound Fast Answer Outbound Call to PSTN with Privacy Requested Calling Party Number not provisioned Premium Call 900 Premium Call 976 Outbound Call Long Call Duration Outbound Call User Busy Outbound Call Ring No Answer Timer Expire Private Dialing Plan e Protocols Approved 03 15 2012 Avaya BCM Solutions Test Lab 10 of 22 Application N
13. e answered by the Auto Attendant AA and from there a DN can be entered to reach a phone on the BCM 5 2 7 1 Assigning DID to BCM Phones for Incoming Call 1 Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line 2 Onthe selected Target Line set the Pub Received to the last 4 digis of the Verizon assigned DID 3 Assign the DN of phones on the BCM that require an appearance on this target line This will be the phones that will be alerted when call to the Verizon assign DID is received a Navigate to Configuration gt Telephony gt Lines gt Target Line and click on the Target Line configured in Step 2 above b Click on the Assigned DNs tab c Click the Add button to add the DN of set s to this Target Line 5 2 7 2 Configuring AA to Answer Incoming Calls Alternatively the AA on the BCM can be configured to answer incoming calls and then call routed to a target phone on the BCM by entering the extension of the set atthe AA prompt To do this 1 Navigate to Configuration gt Telephony gt Lines gt Target Line and click on an unused target line Approved Avaya BCM Solutions Test Lab 19 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 2 Onthe selected Target Line set the Pub Received to the last 4 digis of the Verizon assigned DID Click on the Launch CallPilot Manager Under the Command Column click Change 3 92 A A eee
14. n 3 In RFC2833 section e Dynamic Payload Set this value to 101 4 Leave the rest of parameters under the Global Settings tab at the default values 5 2 3 Create Public SIP Trunk Accounts Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Select the Public tab Next select the Accounts tab Click on the Add button 5 Inthe Add Account dialog box that pops up click on No Template Fe NM 6 Inthe Add Account dialog box that opens up Approved Avaya BCM Solutions Test Lab 16 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 10 11 12 13 14 15 16 17 18 19 Provide a unique name for this account in the Name field b Provide a descriptive name for this account in the Description field c SIP domain The IP address of the Session Border Controller Obtain this information from Verizon d Uncheck the Registration field Click on the OK button Select the Verizon account in the Accounts list The Details of the Accounts appears at the bottom Select the Advanced tab in the Details of the Accounts table Uncheck the Support 100rel checkbox to disable PRACK Select the User Accounts tab in the Details of the Accounts table Select the first row in the User Accounts table Click on the Modify button and this should open the Modify Account dialog box In the Modify Account dialog box e Provide a description for this user account in the Description field e Withi
15. n the Message Handling section o Set the CLID Override value to the Verizon DID phone number o Set the Display name Override to the desired display name o The PAI CLID Override must be any 10 digit national phone number o Set the PAI Display name Override to the same value as the Display name Override o Click the OK button Navigate to Configuration gt Telephony gt Global Settings gt Feature Settings Provide a name in the Business Names section Navigate to Configuration gt Telephony gt Sets gt Active Sets For each active set in the Active sets table change the Name column to name of user of that BCM phone 5 2 4 SIP Media Parameters Configuration 1 2 3 Navigate to Configuration gt Resources gt IP Trunks gt SIP Trunking Click on the Media Parameters tab In the Preferred Codecs section configure G 729 G 711 uLaw as the first and second preferred codec respectively 4 Inthe codec Settings section uncheck Enable Voice Activity Detection 5 Inthe codec Settings section select 20ms as the payload size for both G 729 and G 711 6 Again in the codec Settings section set G 711 as the Fax transport Approved Avaya BCM Solutions Test Lab 17 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved r 8 oN oan ss Force G 711 for 3 1KHz audio must be checked Provide in band ringback must be left unchecked 5 2 5 Configuring Analog Sets Under Configuration gt Telephony gt Set
16. ng Real Time Protocol RTP Verifying RTP Basic Inbound Call Verifying RTP Inbound Call with Enhanced Transfer DTMF RFC Verifying RTP Phone on Mute RTP and RP Support RFC Early Media e Conference DTMF e IVR Oo O O Approved 03 15 2012 Inbound Calls Verizon Business PSTN to Customer Inbound Call with Originator PSTN Release Inbound Call with Terminator SIP Release Inbound Call with Disconnect During Ring Phase Cancel Call Inbound Call with Customer Phone Not Registered with SIP PBX Inbound Call with Ring No Answer Timer Expire Inbound Call with User Busy Inbound Call with CPN Allowed Privacy Null Inbound Call with CPN Restricted Privacy id Inbound Call with Long Duration Agent to Agent Proprietary Headers Network Call Redirect NCR Testing Inbound Call with NCR with Answer Inbound Call with NCR with Ring No Answer Inbound Call with NCR with User Busy Inbound Call with Release Link Trunking RLT Outbound Calls Customer to Verizon Business Protocols Supported SIP Methods RFC UDP for SIP and Long Message Support SIP Ports CPE Must Accept Receipt of Full and Compact Headers Avaya BCM Solutions Test Lab 13 of 22 Application Notes 2011 Avaya Inc All Rights Reserved Behavior Behavior Draft levy sip diversion Diversion Header Call Hold Media Inactivity Call Hold Long Duration Verifying Session Description Protocol SDP SDP Support
17. o Answer Timer Expire Operator assistance Operator assistance Private Dialing Plan e Protocols Oo o Oo o o Approved 03 15 2012 UDP for SIP SDP support RFC2327 RTP and RTCP support RFC 3550 SIP Headers 18x Behavior 302 Behavior Diversion Header DTMF RFC 2833 Outbound DTMF RFC 2833 Inbound Offer Answer with SDP RFC3264 Avaya BCM Solutions Test Lab Application Notes 2011 Avaya Inc All Rights Reserved 8 of 22 Oo e Diffserv O O Call Hold RFC 3264 Media Inactivity FQDN G 711 ulaw G 729 and G 729a Codec Negotiation Early Media Support RTP SIP e Call Transfer Oo o Oo Attended Call Transfer Re INVITE Method Semi Attended Call Transfer Re INVITE Method Blind Call Transfer Re INVITE Method e Locally chaired Conference Calls e Ambient Noise fax tone detection 3 2 2 Verizon s Retail VoIP Trunking service e Security Test Cases o Layer 2 IPSec Authentication e DNS SRV Test Cases o DNS SRV Service Protocols Port Adherence e Inbound Calls o O o Approved 03 15 2012 Inbound Call Loop Avoidance verification Inbound Call with Originator PSTN release Inbound Call with Terminator CPE release Inbound Call Hang up during ring phase Cancel Call Inbound Call Customer Phone Not Registered Online Inbound Calling Line Identification Caller ID Inbound Call Waiting Support Inbound FAX Inboun
18. otes 2011 Avaya Inc All Rights Reserved Oo Oo UDP for SIP SDP Support RFC 2327 RTP and RTCP RFC 3550 SIP Headers 18x Behavior 302 Behavior Diversion Header DTMF RFC 2833 Outbound DTMF RFC 2833 Inbound Support for Offer Answer with SDP RFC 3264 Call Hold RFC 3264 Media Inactivity Use of FQDN IP Addressing in SIP Messaging e Media Test Cases O Oo Oo Oo G 711 u law codec AVT payload type 0 G 729 and G 729a support Codec Negotiation Early Media Support e Differentiated Services DiffServ o o RTP media marked with DSCP EF or CS5 SIP signaling marked with DSCP AF32 or CS3 e Re Invite Call Transfer e Attended Call Transfer e Semi Attended Call Transfer e Blind Call Transfer e Attended Call Transfer e Semi Attended Call Transfer e Blind Call Transfer e Locally chaired Conference Calls e Ambient Noise fax tone detection 3 2 3 Verizon Business s IP Enabled Contact Center e Security Layer IPsec Authentication e OPTIONS Method Request and Response e IP Toll Free Approved 03 15 2012 Avaya BCM Solutions Test Lab 11 of 22 Application Notes 2011 Avaya Inc All Rights Reserved e Inbound Calls Verizon Business PSTN to Customer Oo Oo Oo o o Inbound Calls with Request URI Set to Customer s Provisioned URL Address Inbound Call with Originator PSTN Release Inbound Call with Terminator SIP Release Inbound Call with Disconnect
19. re and assign telephony features and provide basic programming for the Avaya BCM see Avaya Business Communications Manager 6 0 Configuration Telephony NN40170 502 for Release 6 0 https support avaya com css P8 documents 100122087 For more information about network planning information planning and configuration prerequisites and planning checklists see Avaya Business Communications Manager 6 0 Planning and Engineering NN40170 200 https support avaya com css P8 documents 100122271 For more information about upgrading to BCM50 6 0 or BCM450 6 0 see the Avaya Business Communications Manager 6 0 Upgrade Guide http support avaya com css P8 documents 100122469 For all other information about Avaya BCM Installation Migrations Upgrades amp Configurations see documents at https support avaya com css Products P0863 Installation 20Migrations 20Upgrades 208 20Con figurations For all other information about Avaya BCM Customer and Partner Training see htto www avaya com learning For all other information about Avaya BCM Certification for Business Partners see httos support avaya com certification 1 2 Prerequisites Before you complete the following procedures review the following prerequisites e Ensure the BCM initial installation and configuration is complete e Ensure all applicable keycodes are purchased and applied e Ensure all required MBMs are installed Approved Avaya BCM Solutions Test Lab 4 of 22 0
20. s gt Active Sets click on the Capabilities and Preferences tab Click on the DN of the first analog set In the Capabilities tab that shows up at the bottom configure this analog device to receive short tones by checking the checkbox next to Receive Short Tones In the ATA Settings tab that shows up at the bottom configure this analog device to Modem and non fax analog devices as Telephone to allow the use of G 729 Repeat Steps 2 to 4 for each of the analog DNs 5 2 6 Dialing Plan 5 2 6 1 Line Pool Configuration Under Configuration gt Telephony gt Dialing Plan select Line Pools Select BlocA Click on the Add button to add DNs of sets that need to access the above line pool 5 2 6 2 Dial Plan Configuration Under Configuration gt Telephony gt Dialing Plan gt Public Network define the Public Received number length Check with Verizon for the appropriate value Set the Public Network Dialing Plan to Public Unknown In the Public Network DN Lengths table e Enter a DN prefix of 011 and set the length to 14 e Enter a DN prefix of 0019 and set the length to 14 e Change the default length to 10 Under Configuration gt Telephony gt Dialing Plan gt Routing and select the Routes tab Add a route by clicking on the Add button In the Add Route dialog box provide an unused route and click on the OK button The Dialing Plan Routing table will be displayed Click on the route just created Approve
21. ystem e leave a message Approved Avaya BCM Solutions Test Lab 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 20 of 22 e hear announcements or informative messages For more information about how to configure BCM Contact Center see BCM Ris 6 0 Contact Center Task Based Guide NN40011 023 http support avaya com css P8 documents 100125752 Approved Avaya BCM Solutions Test Lab 21 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved 2011 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and TM are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes For support refer to the Avaya Support Web site http www avaya com support Approved Avaya BCM Solutions Test Lab 22 of 22 03 15 2012 Application Notes 2011 Avaya Inc All Rights Reserved
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