Avaya BCM50 User's Manual
Contents
1. Telephone Features User Guide Page 8 Meet Me Conferencing Feature 930 that extermal conference participants can access by using a 1 800 number there is a risk that your company can incur unauthorized toll charges To avoid this type of fraud do not enable the QuickStart feature on a conference bridge that can be accessed with a 1 800 number Note When you enable the QuickStart feature on a Meet Me Conferencing bridge gt Unified Messaging Configuration Guide Page 8 Windows operating systems e Windows Vista Business e Windows Vista Ultimate e Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported Page 8 Supported integrated clients CallPilot Desktop Messaging 4 0 does not support Groupwise 7 x on Microsoft Vista operating systems Chapter 4 page 63 Troubleshooting Vista Windows Mail purge messages fail due to Microsoft limitations To keep and show deleted messages in your Inbox 1 From the menu bar navigate to Tools gt Options gt Advanced 2 Select the Use the Deleted Items Folder with IMAP accounts Deleted items remain in your Inbox While in your Inbox navigate to View gt Current View Select the Show Deleted Messages checkbox Deleted items are shown in your Inbox 1 800 4 NORTEL www nortel com September 2007 NN40020 400 NN40020 400 BCM50 3 0 Documentation Update2. Operation Guide and Intelligent Contact Center Supervisor Guide Silent Record a Call section BCM50 release 3 0 does not support secure file transfer protocol SFTP as element manager EM screens in Silent Record a Call SRC and Backup Restore Utility BRU indicate Instead the secure copy protocol SCP is supported Therefore wherever an SFTP server is required a server supporting SCP should be setup instead Additionally all instances of the phrase SFTP in the EM should be taken to mean SCP CallPilot 4 0 Unified Messaging Addendum Page 10 What you need BCM supports Vista operating system versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported CS 1000 Main Office Configuration Guide for SRG 50 Page 35 lt SIP Trunks gt NN40020 400 BCM50 3 0 Documentation Update 5 In order for the SRG 50 to act as a SIP endpoint and to use the SIP Trunks for call signaling with the CS 1000 you must configure SIP Trunks between the SRG 50 branch office and the CS 1000 Release 5 0 main office For information about configuring SIP Trunks for SRG 50 see SRG 50 Configuration NN40140 500 The following procedure refers to SIP Trunk configuration for the CS 1000 Release 5 0 main office Configuring SIP Trunks at the main office 1 From the Element Manager navigator click IP Network gt Nodes Servers Media Cards The Node Configuratio
3. Page 10 Tools and system information Table 4 Description e Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit and 64 bit versions Page 16 Nortel Business Element Manager BCM applications for BCMS50 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported Installation and Maintenance Guide Page 134 Prerequisites BCM applications for BCMS50 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported Installation and Maintenance Guide and Installation Checklist and Quick Start Guide Page 3 SOFTWARE LICENSE The following information is appended to the software license and copyright information Open source copyright ppp 2 4 This product contains software that is distributed under open source agreements BCM50 3 0 Documentation Update NN40020 400 This product contains ppp 2 4 a package which implements the Point to Point Protocol PPP to provide Internet connections over serial lines This open source package is freely downloadable at ftp ftp samba org pub ppp The following copyright notices apply to this software Copyright C 2002 Roaring Penguin Software Inc Permission to use copy modify and distribute this software for any purpose
4. added to this section Note The IP Phone KEM is supported on an SRG with normal mode IP Phones It does not function with local mode or test local mode IP Phones Page 29 VoIP trunk configuration The following step is inserted before the previous step 1 1 Configure routing table Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt Routing Table External Reference Networking Configuration Guide NN40020 603 Page 30 VoIP trunk configuration The following step is added after step 3 and step 3 is modified 3 Configure H323 settings Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt H323 Settings tab Internal Reference Gatekeeper routing on page 73 External Reference Networking Configuration Guide NN40020 603 4 Configure SIP settings Configuration gt Resources gt Telephony Resources gt Modules panel gt IP Trunks row gt SIP Settings tab Internal Reference Gatekeeper routing on page 73 External Reference Networking Configuration Guide NN40020 603 Page 38 Virtual trunk capacity The following sentence is added to this section SRG50 supports 24 virtual IP trunks that are either H 323 only SIP only or a combination of the H 323 and SIP BCM50 3 0 Documentation Update NN40020 400 18 Page 44 1000 Main Office Settings panel In Table 7 the description for the H 323 ID field is updated as sho
5. and without fee is hereby granted provided that this copyright and permission notice appear on all copies and supporting documentation the name of Roaring Penguin Software Inc not be used in advertising or publicity pertaining to distribution of the program without specific prior permission and notice be given in supporting documentation that copying and distribution is by permission of Roaring Penguin Software Inc Roaring Penguin Software Inc makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Copyright C 1995 1996 1997 1998 Lars Fenneberg lt If elemental net gt Permission to use copy modify and distribute this software for any purpose and without fee is hereby granted provided that this copyright and permission notice appear on all copies and supporting documentation the name of Lars Fenneberg not be used in advertising or publicity pertaining to distribution of the program without specific prior permission and notice be given in supporting documentation that copying and distribution is by permission of Lars Fenneberg Lars Fenneberg makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty Copyright 1992 Livingston Enterprises Inc Livingston Enterprises Inc 6920 Koll Center Parkway Pleasanton CA 94566 Permission to use copy modify and distribute this
6. can run with the help of either a Compatibility Layer a setting that provides some Windows XP functions to the application or an Elevation Layer a setting that runs the application with administrator privileges Page 27 Windows Vista operating system The following table includes the following new rows BCM50 application Vista compatible ipView Software Wallboard Setup and Operation Guide Yes Reporting for Contact Center Yes IP Softphone 2050 Yes 32 bit version only Personal Call Manager Yes 32 bit version only LAN CTE TAPI Service Provider Yes 32 bit version only VPN Client S ry Yes 32 bit version only Page 28 Unified Messaging Client exceptions CallPilot Desktop Messaging 4 0 does not support Groupwise 7 x on Vista You can download Windows Help that is used by CallPilot help from the Microsoft Download Center The Desktop Messaging installation can appear to BCM50 3 0 Documentation Update NN40020 400 20 be stalled for several minutes when you are completing the installation process Vista Windows Mail purge messages fails because of Microsoft limitations To avoid this failure and keep deleted messages in your Inbox navigate to Tools gt Options gt Advanced Deselect the Use the Deleted Items Folders with IMAP accounts check box To show deleted messages in your Inbox navigate to View gt Current View Select the Deleted Messages check box
7. local Yes No No Yes initialization failed support group 18006 Minor BootLoader Ethernet MAC Contact your local Yes No No Yes BCM50 3 0 Documentation Update NN40020 400 4 Table 1 List of new alarms Alarm Component Problem Problem Alarm ID Severity Name Description Resolution Alarm SNMP LED Set 18007 Critical BootLoader Hard drive Contact your local Yes Yes Yes Yes initialization failed support group 31250 Warning Software The R3 factory Apply the R3 Yes Yes No No Updates image upgrade factory image patch has not been upgrade patch installed Performing a level 2 reset will downgrade the system to a non R3 software level BCM50a Integrated Router Configuration Guide Advanced BCM50a Integrated Router Configuration Guide Basic BCM50e Integrated Router Configuration Guide Advanced BCM50e Integrated Router Configuration Guide Basic Preface chapter BCM applications for BCM50 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported CallPilot Manager Help Add Many Agents Changed the agent ID numbers you enter must be between 1 and 250 to the agent ID numbers you enter must be between 1 and 100 CallPilot Reference Guide CallPilot Manager Set Up and Operation Guide Intelli gent Contact Center Setup and
8. map of e 164 National On the Routing screen a DN type setting of e Public Unknown corresponds to the SIP URI map of Unknown Unknown e International does not correspond to the SIP URI map A is prepended to the number e National corresponds to the SIP URI map of e 164 National e Special International corresponds to the SIP URI map of Private Special BCM50 3 0 Documentation Update NN40020 400 e Local Subscriber corresponds to the SIP URI map of e 164 Subscriber e Private corresponds to the SIP URI map of Private CDP Private UDP or Private Subscriber depending on the Private network type choice on the Private Network screen Page 132 Figure 38 SIP URI map tab This is a new screen shot reflecting the new field Private Subscriber Telephony Resources Details For Module Internal Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Par SIP Domain Names e 164 National national e164 subscriber e164 e 164 Subscriber e 164 Unknown unknown e164 e 164 Special special e164 Private UDP udp Private CDP cdp Private Special special private Private Unknown unknown private Private Subscriber subscriber private Unknown Unknown Page 132 Table 29 SIP URI map fields There is a new entry in the table reflecting the new field Private Subscriber Attribute Value Des
9. of the other codecs is also selected Page 126 Table 26 SIP Proxy fields The description of the Domain field was updated Domain lt alphanumeric gt This attribute is mandatory This is the SIP domain handled by the proxy If it is also a DNS resolvable hostname of the proxy a DNS lookup is done to route the messages Otherwise an IP address should be provided in either the legacy routing box or in the Outbound Proxy table Page 128 Table 27 Outbound Proxy table The description of the Keep Alive field was updated Keep alive None OPTIONS Default None This attribute helps the system determine If you select None the system assumes the device is active and does not ping the device If you select OPTIONS the system sends a periodic OPTIONS message to the Outbound Proxy If the proxy fails to respond the system bypasses the proxy if an Outbound proxy device is responding Page 131 SIP URI map There are three new paragraphs added to the first section These fields correspond to Public Network Private Network and Routing settings of the Configuration gt Telephony gt Dialing Plan section of Element Manager On the Public Network screen a Public network dialing plan setting of e Public Unknown corresponds to the SIP URI map of Unknown Unknown e Local Subscriber corresponds to the SIP URI map of e 164 Subscriber e National corresponds to the SIP URI
10. software for any purpose and without fee is hereby granted provided that this copyright and permission notice appear on all copies and supporting documentation the name of Livingston Enterprises Inc not be used in advertising or publicity pertaining to distribution of the program without specific prior permission and notice be given in supporting documentation that copying and distribution is by permission of Livingston Enterprises Inc Livingston Enterprises Inc makes no representations about the suitability of this software for any purpose It is provided as is without express or implied warranty C The Regents of the University of Michigan and Merit Network Inc 1992 1993 1994 1995 All Rights Reserved Permission to use copy modify and distribute this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notice and this permission notice appear in all copies of the software and derivative works or modified versions thereof and that both the copyright notice and this permission and disclaimer notice appear in supporting documentation THIS SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE REGENTS OF THE UNIVERSITY OF MICHIGAN AND MERIT NETWORK INC DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET LICENSEE S REQUI
11. the 2210 2211 97 059 or greater 97 059 or greater 2211 SRG software GA firmware load WLAN Handset 2212 Not embedded in 97 039 or greater 97 059 or greater 97 059 or greater SRG software IP Phone 2033 Not embedded in SRG software 12 or greater 12 or greater 12 or greater IP Phone 1110 0623C38 0624C1E 0623C4B or 0623C4D 0623C3C IP Phone 1120E 0624C1B 0624C1E 0624C4B or 0624C4D 0624C3C IP Phone 1140E 0625C1B 0625C1E 0625C4B or 0625C4D 0625C3C IP Softphone 2050 build 385 or greater build 385 or greater build 385 or greater 2 1 355 or greater MVC 2050 build 126 or greater build 126 or greater build 126 or greater 2 1 202 or greater Page 72 VoIP trunking configuration The following information is added to this section SIP configuration Access the IP Trunks configuration panel in Element Manager to configure the SIP trunks Configuration gt NN40020 400 BCM50 3 0 Documentation Update Resources gt Telephony Resources gt Modules panel gt Module type column gt IP Trunks then select the SIP Settings tab When you set the value of the RFC2833 Dynamic Payload field if the value is greater than 0 then this feature is enabled If the feature is enabled then DTMF digits are sent in RTP packets For CS1000 Release 4 5 set the value to 0 For detailed information on entering the values in this panel see the Networking Configuration Gui
12. 20 and 1230 keys and descriptions In table 3 the row describing the Hold key is changed as follows Table 3 IP Phone 1210 1220 and 1230 keys and components descriptions Key or component Description Hold key Press the Hold key to put an active call on hold Tap the flashing line DN soft key to return to the caller on hold You can also press the Hold key to retrieve a call when certain features are active such as the Do Not Disturb feature Page 28 Call answer The following section is modified as shown Answering a call 1 When you have an incoming call perform one of the following e Lift the handset e Press the line or intercom key with the flashing Ca indicator and then lift the handset BCM50 3 0 Documentation Update NN40020 400 When certain features are active such as the Do Not Disturb feature you must press the Hold key to answer an incoming call IP Softphone 2050 Installation Guide Page 15 Minimum PC Requirements e 800 MHz processor for Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista e 512 MB memory for Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista e 20 GB hard drive for Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista e 15 GB of available hard drive for Windows Vis
13. BCM50 3 0 Documentation Update N ORT J L N0166089 Welcome to BCM50 3 0 the unified communications solution that gives you an edge on your competition The BCM50 3 0 documentation is on the BCM50 3 0 Documentation CD ROM This CD ROM is in your BCM50 3 0 kit To view the documentation Insert the BCM50 3 0 Documentation CD ROM into the CD ROM drive of your computer Double click the My Computer icon Double click the CD ROM icon Double click Start pdf This document provides last minute changes to the BCM50 3 0 documentation Updated BCM50 3 0 documents Some BCM50 3 0 documents were recently updated with new information You can obtain the following updated documents in the BCM50 3 0 documentation collection on Helmsman www nortel com helmsman BCMS0 Administration Guide NN40020 600 BCM5S0a Integrated Router Configuration Guide Advanced N0115791 BCM50a Integrated Router Configuration Guide Basic NO115790 BCM5S0e Integrated Router Configuration Guide Advanced NO115789 BCM50e Integrated Router Configuration Guide Basic NO115788 CallPilot Manager Help 04 7 10 CallPilot Manager Set Up and Operation Guide NN40090 300 CallPilot Reference Guide NN40090 100 CallPilot 4 0 Unified Messaging Addendum NN40090 107 CS 1000 Main Office Configuration Guide for SRG 50 NN43001 307 Device Configuration Guide NN40020 300 Installation Checklist and Quick Start Guide NN40020 308 Installation and Mainten
14. Documentation Update Meet Me Conferencing User Guide Page 9 Conference phases Note When you enable the QuickStart feature on a Meet Me Conferencing bridge that extermal conference participants can access by using a 1 800 number there is a risk that your company can incur unauthorized toll charges To avoid this type of fraud do not enable the QuickStart feature on a conference bridge that can be accessed with a 1 800 number Page 20 To configure a passcode using softkeys The following sentence is added at the end of step 3 and the PASS softkey is removed from the display The passcode no longer appears as an option Page 27 To mute a single participant using softkeys The following note is added at the end of step 3 NOTE UNDO is available for 15 seconds after pressing MUTE After 15 seconds the softkey is blank and the participant must unmute their line Page 31 and 33 To hear a list of available commands using softkeys Remove step 4 After list of available commands returns to main menu Page 36 To set a passcode using your keypad Remove step 2 You longer need to press 1 Multimedia Contact Center Set Up and Operation Guide Page 21 Computer requirements The computer you use to run CallPilot Manager must have e Windows 2000 Professional SP4 Windows XP Professional SP2 Windows Vista Business Windows Vista Ultimate or Windows Vista Enterprise 32 bit or 64 bit versions of Windows Vista Netw
15. E Use this protocol for BCM50 3 0 and later systems This protocol supports Meridian 1 IPT Otherwise use None Page 120 Table 23 H323 Settings fields The Modify field description was moved to the top of the Configuration section and the description field was updated Configuration Modify lt button gt Click to modify the parameters Note If you change any field in the Configuration section all active H 323 calls are dropped You must click Modify to restart the H 323 subsystem Also the Gatekeeper TTL field was described as Read only Gatekeeper TTL s Read only The actual time used by the gatekeeper for the registration process NN40020 400 BCM50 3 0 Documentation Update Page 122 Table 24 H323 Media Parameters record None was removed from the list of possible values for Preferred Codecs Preferred Codecs G 711 uLaw G 711 aLaw G 729 G 723 Select the Codecs in the order in which you want the system to attempt to use them Performance note Codecs on all networked BCM50s must be consistent to ensure that interacting features such as Transfer and Conference work correctly Systems running BCM50 3 5 or later software allow codec negotiation and renegotiation to accommodate inconsistencies in Codec settings over VoIP trunks Note The G 723 codec can be used between IP endpoints If other types of connections are required ensure one
16. REMENTS OR THAT OPERATION WILL BE UNINTERRUPTED OR ERROR FREE The Regents of the University of Michigan and Merit Network Inc shall not be liable for any special indirect incidental or consequential damages with respect to any claim by Licensee or any third party arising from use of the software NN40020 400 BCM50 3 0 Documentation Update Intelligent Contact Center Setup and Operation Guide Page 44 Adding more than one agent In Step 6 changed the agent ID numbers you enter must be between 1 and 250 to the agent ID numbers you enter must be between 1 and 100 IP Phone 1200 Series installation Page 38 Registering the IP Phone global registration with password Step 5 in the procedure is changed as follows Press Select If EAP Enable appears on the screen you successfully accessed the configuration mode If any other message appears disconnect then reconnect the power and try to access the configuration mode again Page 42 Changing the display settings Step 4 in the original procedure is deleted and the renumbered step 5 previously step 6 is modified as follows Double press M Services quickly to open the Local Tools menu Press 1 on the dial pad to open the Preferences menu Press 1 on the dial pad to open the Display Settings menu Press Select Press the Left Right navigation keys to increase or decrease the value oor WN Press Select End IP Phone 1200 Series User Guide Page 19 IP Phone 1210 12
17. ance Guide NN40020 302 Intelligent Contact Center Setup and Operation Guide NN40040 301 Intelligent Contact Center Supervisor Guide NN40040 102 IP Phone 1200 Series Installation NN40050 302 IP Phone 1200 Series User Guide NN40050 111 IP Softphone 2050 Installation Guide NN40050 300 ip View Software Wallboard Setup and Operation Guide NN40010 500 LAN CTE Configuration Guide NN40010 601 Meet Me Conferencing User Guide NN40020 104 BCM50 Documentation Update NN40020 400 e Multimedia Contact Center Set Up and Operation Guide NN40040 300 e Networking Configuration Guide NN40020 603 e Personal Call Manager User Guide NN40020 103 e Reporting for Contact Center Setup and Operations Guide NN40040 303 e SRG50 Configuration Guide NN40140 500 e System Overview NN40020 200 e Telephone Features User Guide NN40020 100 e Unified Messaging Configuration Guide NN40080 501 BCM50 Administration Guide Page 32 BCM50 Web page The BCMS0 has the following system requirements e Windows XP Windows 2000 Pro or Windows Vista Business Windows Vista Ultimate or Windows Vista Enterprise 32 bit or 64 bit versions of Windows Vista Page 32 BCM50 Web page Internet Explorer 7 0 is the default browser for Windows Vista platforms When you access the BCM Web page using Internet Explorer 7 0 on a Windows Vista platform a security certificate error page appears Click Continue to this web site to go to the BCM Web pa
18. cription SIP Domain Names e 164 National national e164 String to use in phone context to identify numbering plan type e 164 Subscriber subscriber e164 String to use in phone context to identify numbering plan type e 164 Special special e164 String to use in phone context to identify numbering plan type e 164 Unknown unknown e164 String to use in phone context to identify numbering plan type Private UDP UDP String to use in phone context to identify numbering plan type Private CDP CDP String to use in phone context to identify numbering plan type Private Special special private String to use in phone context to identify numbering plan type Private Unknown unknown private String to use in phone context to identify numbering plan type Private Subscriber subscriber private String to use in phone context to identify numbering plan type Unknown Unknown unknown String to use in phone context to identify numbering plan type Page 274 Second Dial Tone This is a Change Request fix The following Note is added at the end of this section Note A second dial tone is not provided if an SDT prefix is entered as an External Autodial Feature 1 NN40020 400 BCM50 3 0 Documentation Update Page 428 Table 86 Meet Me Conferencing fields Note When you enable the QuickStart feature on a Meet Me Conf
19. de NN40020 603 Page 91 Appendix A Telephone features in normal and local mode The bullet IP Phone Key Expansion Module KEM is changed to e IP Phone Key Expansion Module KEM The IP Phone KEM is supported on an SRG with normal mode IP Phones It does not function with local mode or test local mode IP Phones System Overview Page 27 Windows Vista operating system BCM applications for BCM50 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise BCM applications support both 32 bit and 64 bit versions of Windows Vista except for the following limitations e The CTE TAPI option is not supported by the 64 bit version of Windows Vista x64 e Personal Call Manager is not supported by the 64 bit version of Windows Vista x64 e Reporting for Contact Center is not supported by the 64 bit version of Windows Vista operating systems e CallPilot Desktop Messaging 4 0 does not support Groupwise 7 x on Windows Vista operating systems e The IP SoftPhone 2050 is not supported by the 64 bit version of Windows Vista operating systems e VPN client is not supported by the 64 bit version of Windows Vista operating systems Page 27 Windows Vista operating system The following sentences are removed from this section Most applications that run on Windows XP also work on Windows Vista with no changes Of the applications that do not run on Windows Vista the majority
20. ding Interface Service alarm 10108 or ctiserver has 10308 If service stopped doesn t restart then unexpectedly This reboot system and will affect CallPilot contact your local System Set Based support group Admin and IVR Service Manager is attempting to restart the service 10916 Information Startup System Startup No Action Yes No No No Sequence Operating system Required and alarm subsystem available Separate error alarm detected Power LED flashing green Status LED unchanged 10917 Information Startup System Startup No Action Yes No No No Sequence Telephony and Required Voicemail active Separate error alarm detected Power LED flashing green Status LED unchanged 10918 Information Startup System Startup No Action Yes No No No Sequence Element Manager Required is available Separate error alarm detected Power LED solid green Status LED unchanged 10919 Information Startup System Startup No Action Yes No No No Sequence Startup complete Required Service Manager and Scheduling Services available Separate error alarm detected Power LED solid green Status LED unchanged 18003 Major BootLoader Flash size is less Contact your local Yes Yes Yes Yes than expected support group 18004 Critical BootLoader System Contact your local Yes Yes Yes Yes initialization failed support group 18005 Minor BootLoader Network Contact your
21. erence bridge that extermal conference participants can access by using a 1 800 number there is a risk that your company can incur unauthorized toll charges To avoid this type of fraud do not enable the QuickStart feature on a conference bridge that can be accessed with a 1 800 number Page 546 Table 24 ISDN Dial in Parameters fields This is a fix for CR Q01495226 This is an updated description of Dial in number Dial in Number lt numeric This field is reserved for future use The Dial in number is not required string gt Personal Call Manager User Guide Page 17 Before you start Personal Call Manager is not supported on the 64 bit version of Windows Vista Business Windows Vista Ultimate or Windows Vista Enterprise operating systems Reporting for Contact Center Setup and Operations Guide Page 20 Operating System Compatibility Operating System Version Windows 2000 5 00 2195 SP4 Windows XP Professional Version 2002 SP2 Windows Server 2003 Standard Edition SP1 Windows Vista Business and Ultimate Editions 32 bit versions only are supported SRG50 Configuration Guide Page 15 SRG50 overview The following sentence is added to this section BCM50 supports up to 80 survivable IP users with a single SRG application authorization code BCM50 3 0 Documentation Update NN40020 400 16 Page 15 SRG Overview The following sentence and table are added to this sec
22. ge with a secure connection The Certificate Error continues to appear in the Security Report next to the address bar Page 37 Installing Element Manager on a Windows operating system BCM applications for BCM50 support the following Vista versions Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise Both 32 bit and 64 bit versions of Windows Vista are supported Page 190 About BCM monitor The following operating systems support BCM monitor e Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise both 32 bit and 64 bit versions of Windows Vista Page 285 List of BCM50 Alarms Table 1 lists the new alarms introduced in BCM50 Release 3 0 These alarms are in addition to the alarms listed in the BCM50 Administration Guide NN40020 600 for Release 3 0 The table includes the default handling of each alarm with respect to the Alarms table the alarm set LEDs and SNMP traps You can customize whether each alarm appears in the Alarms table or is sent as an SNMP trap in accordance with your business requirements NN40020 400 BCM50 3 0 Documentation Update Table 1 List of new alarms addresses not found support group Alarm Component Problem Problem Alarm ID Severity Name Description Resolution Alarm SNMP LED Set 10008 critical Service Service Manager Check for Yes Yes Yes N A Manager Voice Application correspon
23. hone 1120 1140 IP Phone 1110 1120 1140 IP Phone 2033 2122 IP Phone 2033 polycom 1140 IP Phone 2033 polycom WLAN 2210 WLAN 2210 221 1 2212 polycom WLAN 2210 2211 2212 2211 2212 Number of IP 90 32 80 80 clients supported NetIQ Not supported Not supported Supported Supported PVQM Not supported Not applicable Supported Supported ESA Supported Supported Supported Supported On Site Notification OSN of E911 alarms supported for local users through a third party tool Vo911 Supported Supported Supported Supported Enhanced Supported Supported Supported Supported firmware download Analog station support The number supported depends on the hardware For BCM200 two analog station modules are supported Number of analog nodes 2 8 16 For BCM400 four analog station modules are supported Number of analog nodes 4 8 32 Two analog station modules are supported Number of analog nodes 2 8 16 Two analog station modules are supported Number of analog nodes 2 8 16 Two analog station modules are supported Number of analog nodes 2 8 16 NN40020 400 BCM50 3 0 Documentation Update Page 17 To increase the number of survivable IP users The following information is removed from this section Upon SRG activation the maximum number of 80 IP users is available Therefore there is no need to increase that number Page 23 Local mode The following note is
24. ion IP Terminal Details tab This is a single terminal display of the terminal information that is also shown in the Telephony Resources IP Terminal panel NN40020 400 BCM50 3 0 Documentation Update At start up the BCM acquires and retains a list of all IP terminals that have a registered DN This allows DN specific features such as Call Forward Hotdesking and voicemail to continue to function even if the telephone is disconnected If the number of IP Set DNs registered with the BCM exceeds the number of IP Client key codes applied selecting this check box prioritizes a set For example if the BCM is rebooted and the number of IP phones exceeds the number of IP client key codes the BCM retains the DN record of the sets with this field selected before retaining the DN record of a set that does not have this field selected If Keep DN alive is not selected and the IP telephone is disconnected the DN record may become inactive if there are not enough keycodes In this case a Not in Service prompt is produced when special features such as Call Forward are invoked Figure 1 P Terminal Details tab Details For DN 302 Capabilities SWCA Call Group Preferences IP Terminal Details Button Programming Table Button Programming User Speed Dial Keep DN alive oO For more information about moving IP telephones see Telephony Device Installation Guide NN40020 309 Installation Checklist and Quick Start Guide
25. n window appears 2 Click the Edit button associated with the node to be updated 3 Click the plus sign beside Signaling Server Properties 4 From the Enable IP Peer Gateway Virtual Trunks TPS list select SIP only 5 Enter the CS 1000 domain name in the SIP Domain Name field 6 Enter the SIP Port number in the Local SIP TCP UDP Port to Listen to field 7 Enter the Signaling Server name in the SIP Gateway Endpoint Name field NORTEL He Home Links Virtual Terminats Bookmarks System Alarms Maintenance Core Equipment Heip CS 1000 ELEMENT MANAGER Signaling Server 192 168 237 130 Properties Remove Role Leader Type ISP1100 Embedded LAN FLAN IP address 192 166 237 130 Embedded LAN ELAN MAC address 00 02 b 3 12 2t bb Peripheral Equipment IP Network Servers M Maintenance and Reports Zones Telephony LAN TLAN iP address 192 168208204 Telephony LAN TLAN gateway IP address 192 168 2081 Hosmame ss4000 Host and Route Tables Network Address Translation QoS Thresholds Personal Owectories interfaces Engineered Values Emergency Services Sofware Customers Routes and Trunks 323 4000 Enable Line TPS F Enable IP Poor Gateway Virtual Thak TPS it Telephony LANTLAN IP sedress and Telephony LAMTLAN gaternay IP sOtiess a net subnet as Telephony LANTLAN Mode IP addres when Une TPS oF Poet Oateway i enabled then the TAO andios VIRK a
26. orking Configuration Guide Page 115 Table 21 Routing Table fields Changed Name field to Description to match changes in Element Manager Description lt alphanumeric gt Enter the name of the remote system This must be a unique name within the routing table Also same table changed MCDN Protocol description MCDN Protocol lt drop down list gt For non Nortel endpoints select None None SL1 CSE For BCM50 2 5 and IPT 3 0 select SL1 Default None For CS1K BCM50 3 0 and newer select CSE BCM50 3 0 Documentation Update NN40020 400 12 Page 119 H323 Settings New screen shot of H323 Settings showing Gateway protocol changed to MCDN protocol Details for Module Internal Routing Table IP Trunk Settings H323 Settings H323 Media Parameters SIP Settings Sip Proxy SIP Media Pararr Telephony Settings Fallback to circuit switched fEnabled all_ v MCDN protocol None v Gatekeeper digits Gatekeeper wildcard Normal route fallback to None v Configuration Call signaling Direct Call signaling port 1720 Enable H245 tunnelling RAS port 9 Primary Gatekeeper IP Registration TTL s 60 Backup Gatekeeper s Gatekeeper TTL s 7 0 Aliasnames Page 120 Table 23 H323 Settings fields Gateway protocol changed to MCDN protocol MCDN protocol None These protocols require a keycode SL1 SL1 Use this protocol only for BCM50 2 5 systems CSE CS
27. pplications welt set rem The Signaling Server is configured as SIP only endpoint Routes and Trunks O Channels Enable SIP Proxy Redwect Sever E SIP Port Digital Trunk interface Dialing and Numbering Plans Electronic Switched Network Network Routing Service Flexible Code Restriction Incoming Digit Translation Toots Backup and Restore Date and Time Logs and reports lt Notwoik Roning Service Role Pamay v Local SIP TCP UDP Port to Listen to SIP Domain name CS 1000 main office domain name SIP Oatewey Endpoha Mame 004000 Endpoint name is configured as the Signaling Server name SIP Gatovway Aithertication Password eeee Enable Gatekeeper T 8 Click Save and Transfer The Save and Transfer window appears 9 Click OK 10 Log on to Network Routing Service NRS Manager BCM50 3 0 Documentation Update NN40020 400 11 Select the Configuration tab 12 From the H 323 Support list select H 323 not supported 13 Select the Network Connection Server enabled check box NORTEL NETWORK ROUTING SERVICE MANAGER Standby DB view set Active DE view Help Logout E164 national dialing access code Setvice Domains E 164 local subscriber dialing access code L1 Domains UDP LO Domains COP Private L1 domain UDP location dialing access code Gateway Endpoints 2 E a User Endpoints Routing Entries Private special number 2 Defauh Routes Static endpoint addres
28. s type IP version 4 Collabot ative Servers Static endpoint address 192 168 208 200 1323 not supported lt q The SRG is treated as a pure SIP endpoint Static SIP endpoint H323 Support SIP support SIP transport UDP v SIP port 5060 Network Connection Server is enabled Network Connection Server enabled Seve Beiere 14 Select Save 15 Select Configuration gt Gateway Endpoints The Gateways Endpoints window appears The SRG registers as a static SIP endpoint NORTEL NETWORK ROUTING SERVICE MANAGER Standby OB view Cost Active 00 we Help Logout Location tig shar Gateway Creapcerts Service Domains Lt Dorneire UDR Le Dormeanre COP gt Gateway Endpoets User Endpoints Peuting Cities Gateway Endpoints Show Gatewey Endpoints for Service Domain L1 Domain LO Domain udp isicdp Show Defaut Potes Cotlbot stivo Servers p o Support Protecol s 1 2 534000 Static SIP NCS Static SIP NCS 3 924001 Static SIP NCS Device Configuration Guide Coli Signaing IP Not available 192 168 208 200 Not availadie Not available Not svailadte J Not available Showing 1 30f3 lt Previous next gt ro SRG registers as a static SIP endpoint routing entries ecu 2 Description 4000 2 8CMH323 10 Page 60 missing section after ATA Settings section This section appeared in the TA version and was accidentally removed in the CA vers
29. ta Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista e support for super VGA graphics for Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista Page 15 Supported Operating Systems e Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista Page 16 USB Audio Kit It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition Windows Millennium Windows XP Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista Page 16 Specifications e OS compatibility Windows 2000 Windows ME Windows XP Windows Vista Business Windows Vista Ultimate and Windows Vista Enterprise 32 bit versions only of Windows Vista ipView Software Wallboard Setup and Operation Guide Page 10 Operating system compatibility BCM applications for BCM50 support the following Vista versions Windows Vista Business and Windows Vista Ultimate only 32 bit versions of Windows Vista are supported LAN CTE Configuration Guide Page 9 Operating system requirements LAN CTE supports client computers with these operating systems e Windows 2000 e Windows XP e Windows Vista Business Windows Vista Ultimate or Windows Vista Enterprise 32 bit or 64 bit versions of Windows Vista NN40020 400 BCM50 3 0
30. tion For a summary of differences between SRG versions see the following table Table 1 Summary of supported features on the different SRG versions Features SRG 1 5 on BCM 200 400 SRGS5O 1 0 SRG50 2 0 SRG50 3 0 Platform Available on BCM 200 400 Available on standard Available on standard Available on standard hardware BCM50 hardware BCM50 and BCM50b BCM50 and BCM50b SRG 1 5 is not available on SRG5O 1 0 is not available hardware only hardware only BCM1000 hardware on BCM50a or BCM50e SRGS50 2 0 is not available SRG5O 3 0 is not available hardware on BCM50a BCM50ba on BCM50a BCM50ba BCM50e and BCM50be BCM50e and BCM50be hardware hardware Call Servers CS1000 Release 3 0 4 0 CS1000 Release 3 0 4 0 CS1000 Release 4 0 4 5 CS1000 Release 4 0 4 5 and 4 5 and 4 5 and 5 0 and 5 0 Trunking H323 is supported H323 is supported When CS1000 is H323 and SIP trunking are supported by SRG both supported H323 and SIP trunks are supported between them IP clients IP Phones 2001 2002 IP Phones 2001 2002 IP Phones 2001 2002 IP Phones 2001 2002 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2004 phase 1 and 2 2007 phase 1 and 2 2007 phase 1 and 2 2007 phase 1 and 2 2007 IP KEM IP Phone 2050 IP KEM IP Phone 2050 IP KEM IP Phone 2050 IP KEM IP Phone 2050 series v1 series series IP Phone 1110 1120 IP Phone 2033 polycom IP P
31. wn below Table 7 S1000 Main Office Settings Field H323 ID Values SRG default This setting must be changed Description Gatekeeper setting that identifies the SRG This value must match the value in the Alias names field of the Local IP gateway Configuration gt Resources gt Telephony Resources gt Modules panel gt Module type column select IP Trunks gt Details for Module Internal details panel gt Local Gateway tab gt Gatekeeper Support subpanel gt Alias names field see VoIP trunking configuration on page 72 The SRG acts as a SIP endpoint and obtains the Main Office TPS IP address from the NCS using the H323 ID Configure this field as the same SIP endpoint name as you configure for the NRS endpoint name This is a generic field used for both SIP and H 323 virtual trunk configurations For naming conventions see the Networking Configuration Guide NN40020 603 Page 51 Supported firmware In Table 11 the column for CS 1000 Release 5 0 is updated as shown Table 11 Supported IP clients and firmware versions IP Client BCM50 CS 1000 Release 4 0 Release 4 5 Release 5 0 Phase I 2002 2004 B65 or greater B65 or greater B76 or greater B76 or greater Phase II 2001 2002 D98 or greater D88 or greater 0604DBG or 0604DBG 2004 0604DAS IP Phone 2007 C22 or greater C22 or greater 0621C4J or 0621C3J 0621C4J WLAN Handsets 2210 Not embedded in Use
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