Avaya BCM 5.0 - Telephone Features User Guide
Contents
1. FEATURE 86 Cancel FEATURE 86 Listen to music provided by an external source or an IP source connected to the system through your telephone speaker when you are not on a call Use the same feature code to cancel the background music FEATURE 0 Check what feature is programmed on any button Use when labeling buttons Variances shows DN FEATURE 77 Briefly display the approximate length of your current or most recent call FEATURE 4 Cancel FEATURE 4 Send your calls to another telephone in your system FEATURE 74 Put a call on hold to enable you to answer the call from any telephone in your system The display shows a three digit retrieval code To retrieve a parked call press an intercom button and dial the retrieval code Variances Lift the handset or go on or off hook and dial the retrieval code FEATURE 76 and the telephone number Answer any ringing telephone FEATURE 75 Answer a call ringing at another telephone in your pickup group The external call ringing longest is answered first FEATURE 801 Answer the next call If more than one call is waiting priority is given to incoming external calls over callback camped or transferred calls FEATURE 82 and the extension number of the receiving telephone Re route a call to another telephone even if all the telephones lines are busy Page 5 Class of Service FEATURE 68 plus COS password password Conference Pa2. Telephone Features User Guide BCM 5 0 Business Communications Manager Document Status Standard Document Version 01 04 Document Number NN40170 101 Date April 2010 NORTEL Copyright Nortel Networks 2009 2010 All rights reserved The information in this document is subject to change without notice The statements configurations technical data and recommendations in this document are believed to be accurate and reliable but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprietary to Nortel Networks Trademarks Nortel the Nortel logo and the Globemark are trademarks of Nortel Networks Microsoft MS MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation All other trademarks and registered trademarks are the property of their respective owners Sourced in Canada Telephone button icons Use this guide as a quick reference for accessing the features of your telephone More application specific feature information is available in the following documents e CallPilot Telephone Administration Guide for Voicemail features e Contact Center Telephone Administration Guide for Call Center features e System wide Call Appearance SWCA Feature Card for SWCA features e Hospitality Feature Card for Hospitality features e Meet Me Conferencing User Gu
3. 1 Press FEATURE 82 2 Press to select the mode 3 Press HOLD to store the mode Standard Dial Select a line then dial the number Standard Dial is always available even when another dialing mode is selected Automatic Dial Dial the number without choosing a line button first Your prime line is selected automatically for the call Pre Dial Dial the number then press a line button to place the call Edit the number by pressing the volume bar before placing the call FEATURE 85 Cancel FEATURE 85 When you are not on a call prevent all incoming calls except priority calls from ringing at your telephone When you are on a call block an incoming priority call Find Me Follow FEATURE 960 Me Group Listening With Find Me Follow Me you can pick up a call either at your primary extension your desk phone for example or at one of the five external des tinations such as a cell phone your home phone or another phone When you answer the call at one destination the other alerting calls are discon nected By doing this the Find Me Follow Me feature reduces the chance of missed calls You can then transfer the answered call back and forth between your desk phone and other devices in your list of Find Me Follow Me external destinations Transferring a call from the primary extension to an external destina tion number If you have answered a call on your primary extension you can transfer it to a configure
4. another site but you want to retain your telephone setup Note The headset mode is not transferred during Hot Desking Note When Hot Desking between different versions of IP phone sets the functions available are those of the less capable set For example if an IP Phone 2001 is hot desked to an IP Phone 2002 the speaker button LED does not function because the button does not exist on the IP Phone 2001 Note The IP Telephone 1210 cannot retrieve the profile of a higher version 1200 series Setting up Hot Desking 1 Ensure both telephones are on hook 2 On your telephone xxx enter Hot Desking 3 Press Admin The first time you do this the display reads Creating password The next time you enter Hot Desking the display reads Enter Hot Desking PW 4 Use the dialpad to enter a password Note Use the Back key to erase entries 5 Press OK The first time you do this the display reads Confirm password Continue with step 5 The next time you enter Hot Desking the display reads either Disallow Hot Desking or Allow Hot Desking skip to step 7 6 Use the dial pad to enter the same password you entered in step 3 7 Press OK to save the password The display reads Disallow Hot Desking 8 If you want to allow or disallow Hot Desking press CHANGE to select the function you require 9 Press Quit to exit Page 22 IP telephone features Hot Desking activating Hot Desking cancelling Hot Desking reset p
5. the transfer 4 Press RLS to complete the transfer If an external call is transferred to a busy internal or network extension or is not answered after a few rings the call automatically rings you back FEATURE 800 Answer an external call ringing on a line that has been placed into a Ringing Service schedule from any telephone in your system This feature does not work for a private line FEATURE 66 Make a voice announcement or begin a conversation through the speaker of another telephone without first making the other telephone ring Variances ringing call FEATURE 88 Cancel FEATURE 88 Prevent your telephone from receiving voice calls Do Not Disturb FEATURE 85 also prevents your telephone from receiving voice calls FEATURE 804 Program an external autodial number to cause the system to wait to receive dial tone from another system before proceeding with the dialing sequence Call Display Services Autobumping Call information Call log view Call log erase entry Call log return call Call log options The following features are available only if you subscribe to Call Display services from your local telephone company FEATURE 815 Cancel FEATURE 815 Have the system automatically delete the oldest log item from a full Call Log so that a new log item can be stored FEATURE 811 Display the name number or line name of a ringing or held call Press to m
6. To make a call using a speed dial code 1 Press FEATURE 0 2 Enter the three digit code for the number To use Personal Speed Dial Enter and then the two digit code 71 94 for example 77 To program personal speed dial numbers 1 Press FEATURE 4 2 Enter a two digit code from 71 to 94 3 Specify the external line by pressing a line button a line pool button or the intercom button If you do not specify the external line the system automatically chooses a line for the call 4 Dial the telephone number you want to program up to 24 digits 5 Press HOLD 6 Record the code and number you have just programmed Note You cannot program personal speed dial numbers while another user is programming your system FEATURE 806 Cancel FEATURE 806 Change the first line of the display to the current time and date FEATURE 803 Briefly display the time and date while you are on a call Page 17 Transfer Trunk answer Voice call Voice call deny Wait for dial tone Page 18 FEATURE 70 Cancel FEATURE 70 Send a call to another telephone within your system or to an external telephone You cannot transfer a call on an external line to an external telephone depending on the capabilities of the lines Make or answer a call 1 Press FEATURE 70 2 Call the person to whom you want to transfer the call 3 Stay on the line if you wish to speak privately to the person before completing
7. ances not available FEATURE 71 Generate a Link signal to access a PBX or other host exchange FEATURE 808 Generate a tone for as long as you hold down a button This is used to communicate with devices such as fax or answering machines Long tones are only in effect for your current call FEATURE 930 Dial into a conference call at a specified phone number and specified time To access the conference call as the chairperson 1 Press FEATURE 930 2 Follow the prompts 3 Enter your PIN and press 4 Choose one of the following options Press 1 to enter the conference Press 2 to set a passcode for participants Press 3 to change the conference settings To set a passcode for the conference 1 Enter a passcode for participants to use and press The passcode must be between 2 and 8 digits in length 2 Enter the passcode again to verify it and press 3 Choose one of the following options Press 1 to enter the conference Press 3 to change the conference settings Page 11 Page 12 To configure conference settings 1 To change conference settings press 2 2 To permit QuickStart press 1 Otherwise press If you press 1 future conferences will start when the participants arrive If you press future conferences will start when the chairperson arrives Note When you enable the QuickStart feature on a Meet Me Conferencing bridge that external conference participants can acces
8. assword Time zone adjust To activate Hot Desking On the telephone to which you are diverting your calls yyy 1 Enter Hot Desking 2 Press Divert 3 At the DN prompt enter the DN of your telephone xxx 4 Press OK The display reads Enter lt gt PW 5 Enter the password for your telephone xxx 6 Press OK De activating Hot Desking Hot Desking can be cancelled from either IP telephone Ensure that the telephone is on hook before cancelling Hot Desking There can be up to a 10 second delay after the call ends before the system allows you to cancel Hot Desking This period can vary depending on the call type On the active telephone yyy 1 Enter the Hot Desking feature The display reads Cancel Hot Desking 2 Press Yes to cancel Hot Desking The telephone displays of both sets return to normal To cancel Hot Desking on the diverted telephone xxx press CANCEL Automatic cancellation occurs if the telephone re boots is unplugged or is hot desked by a third telephone If you forget your Hot Desking password ask your system administrator to reset the password for your telephone This allows you to access Hot Desking on your telephone and enter a new password Use this feature to reset the time on an IP telephone that is located in a different time zone from the system on which it is registered FEATURE 510 Page 23 Page 24
9. ces not available Press HOLD Temporarily suspend a call To retrieve a held call press the line button for the held call Variances Press HOLD to toggle between two calls FEATURE 79 or FEATURE HOLD Temporarily suspend a call and prevent other telephones from picking it up FEATURE 73 Cancel FEATURE 73 Set your telephone to automatically put a call on Hold when you pick up a second call or prevent your telephone from doing so Default is Yes feature is on Note Telephones that have SWCA buttons must have this feature active set to Yes FEATURE 501 Select Primary Language for the telephone display FEATURE 502 Select Alternate Language for the telephone display FEATURE 503 Select Alternate Language 2 for the telephone display FEATURE 504 Select Alternate Language 3 for the telephone display FEATURE 5 Automatically redial the last external telephone number that you dialed FEATURE 64 With a line pool telephones can share several lines for making calls 1 Press FEATURE 64 or an intercom button 2 Enter a line pool access code See your System Administrator for a list Variances no intercom buttons Line redirection Link Long Tones Meet Me Conferencing FEATURE 84 Cancel FEATURE 84 Send calls arriving on an external line to another telephone outside your system Some external lines do not support this feature See your System Administrator Vari
10. ct the headset and answer a call by taking the phone off hook To answer a call using the handsfree feature press the Handsfree key to transfer a call from the handset headset to the telephone speaker Page 3 Telephones with displays have softkeys located directly under the display Soft Keys The softkey labels are be shown in the telephone display The Softkey y labels and functions change depending on the telephone model and the operation being performed Symbols used in this guide This guide uses the following labels to indicate each type of configuration button e FEATURE indicates pressing the Feature key e HOLD indicates pressing the Hold key or equivalent e RLS indicates pressing the Release key or equivalent The following symbols are used to indicate different types of phones Within the text the symbols indicate features that are not supported or that require different actions than the standard digital phones indicates 7000 and 7100 Digital phones and the IP Phones Note If your telephone does not have access to all the features listed in this guide then either your telephone does not support the feature or the feature has not been enabled on your telephone Your system administrator can provide details Page 4 Telephone features Background Music Button Inquiry Call Duration Timer Call Forward Call park Call Pickup directed Call Pickup group Call Queuing Camp on
11. d external destination number at any time during the duration of the call 1 Press Feature 960 Your configured external destination numbers ring 2 Pick up the call on the desired set Outgoing calls sent from Find Me Follow Me as well as the current call to the primary extension are disconnected The call continues on the current set Note If you are using an analog set press Link 960 Transferring a call from an external destination number to the primary extension On your primary extension press Feature 960 Find Me Follow Me pulls the call back to your primary extension The call disconnects from the previous extension Note If you are using an analog set press Link 960 FEATURE 802 Cancel FEATURE 802 Use both the handset and speaker while you are on a call To avoid elec tronic feedback keep the handset away from the speaker during the call and press RLS to hang up Note This feature is not available for phase 2 IP Phones or on models 1120E and 1140E Variances not available Page 9 Handsfree Hold Hold Exclusive Hold Auto Language choice Last Number Redial Line pools Page 10 Handsfree mute or Handsfree button Press the key to transfer a call from the handset headset to the telephone speaker If you lifted the handset return it to the cradle Note Handsfree speaker volume returns to the default volume set at the telephone at the end of each call Varian
12. e first press of the button dials the first number or code the next press dials the next number or code You can program up to four numbers or codes separated by break points FEATURE 67 Save a number to redial later Enter the code while you are on a call that you have dialed to save the number Enter the code when you are not ona call to redial the saved number FEATURE 870 Display the modes that have been turned on at a designated control set FEATURE 871 Cancel FEATURE 871 Turn on one of six schedules for alternative ringing and call answering arrangements from a designated control telephone FEATURE 872 Cancel FEATURE 872 Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone You must enter a password FEATURE 873 Cancel FEATURE 873 Turn on one of six services for routing on particular lines or telephones from a designated control telephone You must enter a password Page 16 Speed dial using Speed dial programming Static time and date Time FEATURE 0 Dial an external telephone number using a two or three digit code There are two types of speed dial codes system 01 70 or 001 to 255 and personal 71 to 94 System speed dial codes can be used from any display telephone in the system System speed dial codes are assigned by your System Administrator Personal speed dial codes are used exclusively at your telephone
13. ge 6 Change the dialing filters on a line or telephone or gain external access to your system Dialing filters determine which numbers you can dial The COS password is provided by your System Administrator to change your Class of Service FEATURE 3 Establish a three party conference call Make or answer the first call Put the first call on hold Make or answer the second call After the second call is connected press FEATURE 3 Press the line or intercom button of the first held call Press RLS to end the conference call Variances Step 5 not required oahWN Establish a multi party conference call 4 or more people maximum 18 1 Follow the steps to establish a three party conference call 2 Press the Newcall softkey or press FEATURE 807 You can also use the Intercom key if your set has one 3 After the fourth call is answered press FEATURE 3 and press the held line 4 Put the fourth call on hold and repeat steps 2 and 3 to add more calls to the conference 5 Press RLS to end the conference call To remove yourself from a conference permanently unsupervised conference Press FEATURE 70 The other two callers remain connected Some external lines may not support this feature To put a conference on hold Press HOLD The other callers can still talk to each other Contrast adjustment To split a conference Press the line or intercom button of one caller to consult
14. ide for instructions on using the Meet Me Conferencing feature e Find Me Follow Me User Guide for instructions on using the Find Me Follow Me feature Your system administrator can inform you if any of these features are not available on your telephone To access the features of your telephone you will need to use the Feature button Some models of phone include a Feature button while other models use a different label On digital phones the Feature button is labelled as the Services key or by a small globe icon Other telephone models have different icons or they show the word Feature above a display key Refer to the user guide for the specific telephone model for more information This book uses FEATURE to indicate pressing the Feature key is required before entering a feature code The table below shows which buttons to use on the different types of Nortel telephones Refer to each user card for specific details about each type of telephone Button Function Digital and analog telephones IP telephones Feature Feature Fx Display key Hold TE wy th Release On or Off hook Ris J Lew D Telephones with line buttons Press the active line button or Intercom key and lift handset Telephones with no buttons Lift handset When using a headset on a T7316E phone or on an IP phone press the Answer call Headset button to answer a call On models that do not have a Headset button conne
15. l on hold and broadcast the incoming page e Broadcast of an incoming page is muted for the duration of an active call broadcasting any remaining portion of the page after the call is terminated This feature is set by your system Note Business Series Terminals a call on mute when a page is broadcast does not remain muted when it is released from hold after the page FEATURE 78 Program in an external autodial sequence to insert a 1 5 second delay For pulse dialing also inserts a 1 5 second delay Priority call Privacy Professional Call Recording Record A Call Ring again FEATURE 69 Interrupt a person on a call A person on another call can press FEATURE 85 Do Not Disturb to block priority calls Variances ringing call FEATURE 83 Change the privacy setting for an external line If a line normally has privacy this enables another telephone that shares the line to join your call by selecting the line in use If a line normally has privacy disabled this prevents another telephone that shares the line from joining your call by selecting the line in use The privacy setting is re established once you end your call or when you enter the Privacy feature code again FEATURE 995 Record an active call a three party conference call a multi party conference call a Meet Me Conferencing conference call a privacy conference call or Contact Center call Your System Administrator must configure thi
16. ove through the information displays You can view information for active calls as well as ringing and held calls FEATURE 812 Call Log displays use the following special characters e underline identifies a new item e handset icon identifies answered calls e globe icon identifies long distance calls e forward slash identifies that the information has been shortened To view your Call Log 1 Press FEATURE 812 2 Press to view old items Press to view new items Press 0 to return to the last viewed item 3 Press and to move through your items 4 Press the volume bar to view more information on an item To erase a Call Log entry 1 Press HOLD while viewing an item To return a call from your Call Log 1 Display the desired number on your telephone 2 Edit the number if required You can add numbers for long distance dialing or line pool access or you can remove numbers using the volume bar 3 Press a line button 4 Lift the handset FEATURE 84 Select the type of calls that are stored automatically in your Call Log Press to see the next setting Press HOLD to select the displayed setting Page 19 Call Display Services Call log password Logit FEATURE 85 Program a four digit password for your Call Log To reset a forgotten password see your System Administrator FEATURE 813 Store caller information for your current call in your Call Log ETSI feature Maliciou
17. privately while the other caller is on hold Note This feature is not available for multi party conference calls To re establish the conference Press FEATURE 3 To disconnect one party 1 Press the line or intercom button for the caller you want to disconnect 2 Press RLS 3 Press the line or intercom button to resume your conversation with the other caller To independently hold two calls 1 Press the line or intercom button of the first caller 2 Press HOLD The second caller is automatically put on hold Note This feature is not available for multi party conference calls To re establish the conference 1 Retrieve one call from hold 2 Press FEATURE 3 3 Retrieve the second call from hold To send Hookswitch or DTMF during a conference call Either system telephone engaged in a three way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference if the feature is enabled Note This feature is not available for IP Phones 20xx To hear DTMF tones on these telephones during dial activate Long Tones FEATURE 808 To conference in another party through the trunk use Link FEATURE 71 FEATURE 7 plus a number from 1 to 9 to adjust the display contrast Press HOLD to set your choice Page 7 Dialing modes Do Not Disturb Page 8 FEATURE 82 Use the following steps to choose one of three modes of dialing listed
18. s Caller Identification MCID FEATURE 897 must be entered 30 seconds after the caller hangs up and before you hang up Record caller information for the last external call at the central office that assigned the line This feature only works if the incoming calls are received over ETSI ISDN lines and the feature is activated in programming Check with your system administrator Page 20 IP telephone features Using feature menus Use the following procedure to access features on the IP Phones 1110 1120E and1140E 20xx IP Phones or the 1210 1220 and 1230 IP phones FEATURE 900 or services keys to access Feature menu Activate a display menu of feature options 1 Press Page move forward and Page move back to scroll through the list You also can use the up and down navigation keys on the telephone 2 When the feature you want is highlighted press Select From this point the feature works in the same manner as it does when invoked from the keypad or through the memory buttons Note The available features on this menu are configured by your system administrator Page 21 IP telephone features Hot Desking FEATURE 999 or services keys to access Feature menu setting up You can divert your Nortel IP Phone configuration to another Nortel IP Phone registered on the same system using the Hot Desking feature For instance this feature can be used if you are working temporarily at
19. s by using a 1 800 number there is a risk that your company can incur unauthorized toll charges To avoid this type of fraud do not enable the QuickStart feature on a conference bridge that can be accessed with a 1 800 number 3 Configure how the conference will end To allow the conference to continue after you disconnect press 1 To terminate the conference when you disconnect press To access the conference call as a participant 1 Press FEATURE 930 2 If prompted say your name 3 If prompted enter the passcode For more information about using the Meet Me Conferencing feature see the Meet Me Conferencing User Guide Messages Moving line buttons Mute Name and number block FEATURE 1 Cancel FEATURE 1 Send a message to another telephone within your system To view and reply to your messages 1 Press FEATURE 65 2 Press and to view your message list 3 Press 0 to call the person who left you the message To erase a message Press HOLD while viewing a message FEATURE 81 Change the position of your line or hunt group buttons 1 Press FEATURE 81 2 Press the line button that you want to move 3 Press the button to which you want to move the line 4 Press RLS The two buttons are exchanged 5 Update the button label strip on your telephone Line buttons cannot be exchanged with intercom answer DN or handsfree buttons Variances not available Handsfree mu
20. s feature to your extension Press Feature 995 to record an active call on your set The feature delivers the recorded call as a WAV file together with the call log data to an email address or it is streamed to a server Your System Administrator configures the rule as to where the call is stored Press Feature 996 to stop recording Note Manual activation of Professional Call Recording is not supported on analog sets FEATURE 989 Record an active two party call and have the recorded message stored in your mailbox or an SFTP server Note Your System Administrator must enable this feature FEATURE 2 Cancel FEATURE 2 Monitor a busy or unanswered telephone or a busy line pool within your system Ring Again signals you to call back when the telephone or line pool becomes available Page 15 Ring type Ring volume Run stop Saved number redial Service schedules Ringing services Restriction services Routing services FEATURE 6 Select a distinctive ring to help differentiate between your telephone from others nearby 1 Press FEATURE 6 2 Enter the ring type number 1 to 4 3 Press HOLD FEATURE 80 Make your telephone ring so that you can adjust the volume You also can adjust the volume any time your telephone rings FEATURE 9 Store more than one autodial number or external carrier feature code on one memory button by inserting a break point between numbers or codes Th
21. te or Mute button Press this button when you do not want the caller to hear anything from your side of a handsfree call The display light beside the button blinks when the call is muted The mute button on the T series and i series telephones mutes all types of calls Page announcement note A call retrieved from hold after a page announcement does not necessarily remain muted Variances not available or set based FEATURE 819 Cancel FEATURE 819 Block either outgoing name or number or both for a specific call Page 13 Page Pause Page 14 FEATURE 60 and code 1 to 3 and zone 0 to 6 Make a page announcement through either the internal code 1 or external code 2 speakers or both code 3 Zone 0 pages all zones Page announcements are programmed to timeout after a pre selected amount of time which is set by your System Administrator Variances cannot receive pages Internal page FEATURE 61 and zone 0 to 6 Make a page announcement to all or to a specific group of telephones through the telephone speakers Zone 0 pages all zones External page FEATURE 62 Make a page announcement through an external loudspeaker system Internal and external page FEATURE 63 and zone 0 to 6 Make a page announcement through both your telephone speakers and an external loudspeaker system Zone 0 pages all zones Incoming page during active call The system can be set to either e Put an active cal
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