Avaya BCM 2.5 User's Manual
Contents
1. Ring Notification If the set is idle and you press a line or intercom button and then the button the set will not get ring notification of an incoming call To release the held line press the line or intercom button and then press Ge Priority call If a Priority call is made to your T7406 telephone that does not have DND active and the call is answered but the originating caller then releases the call you must still press an intercom line and the button before the line is actually released If you choose not to do this the handset stops providing ring notification of incoming calls refer to Ring Notification Pages 485 495 Backup and Restore Utility Nortel Networks recommends that you use a remote volume to backup a Business Communications Manager system Due to the slow data transfer rate of a dial up modem Nortel Networks recommends that you do not use the dial up modem to perform a backup or restore using a remote volume Nortel Networks recommends that you use a LAN WAN or ISDN dial up interface to backup or restore the Business Communications Manager system using a remote volume To backup or restore a Business Communications Manager system using a dial up modem the computer you are using to connect to the Business Communications Manager system must be using the Windows NT operating system PPPoE The PPPoE functionality is not available for this version of Business Communications Manager NAT There is a t2. 1307 USA BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Business Communications Manager product and documentation updates For the latest information about Business Communications Manager product and documentation updates access the Nortel Networks ITAS web site at the following URL http www nortelnetworks
3. com norstar itas 1 800 4 NORTEL www nortelnetworks com P0937237 Issue 01 Printed in Canada
4. the Outcalling Channels For information about how to change the minimum number of voice channels refer to the MSC Configuration chapter in the Business Communications Manager 2 5 Programming Operations Guide Nortel Networks Call Center Set Up and Operation Guide Pages 31 32 The Accepted Call Types parameter determines what type of calls are routed to an agent This parameter also determines if an agent must log onto a Call Center telephone the Multimedia Call Center application or both The following table shows what agents must log onto before they can receive calls PEIRE Sats Able to handle Able to handle Able to handle Accepted Call Logged onto Call ggee S Phone and Browser Browser Only Multimedia Call traditional Voice began A Types Center telephone Center application lls Multimedia Call Multimedia Call eld cae caa Center calls Center calls No Not permitted No Voice YES Not permitted YES No No No No No YES No YES Voice Button YES No No No YES YES YES YES No No No No No No YES No No No Both YES No No No No YES YES YES YES YES 4 Business Communications Manager 2 5 DECT Installation and Maintenance Guide Page 39 44 DECT DNs must be ISDN DNs with a DN type of ISDN and DECT If you need additional handset DNs use DNs from the NA Portable DN range and change the DN type to ISDN and DECT You will find these settings under Services Telephony Servi
5. Business Communications Manager 2 5 NO RTEL F Documentation Update NETWORKS am Q O O C O A t m C 4 O QO A 72 Q 7e aa Welcome to Business Communications Manager 2 5 the unified communications solution that gives you an edge on your competition The Business Communications Manager 2 5 documentation is on the Business Communications Manager 2 5 Documentation CD ROM This CD ROM is in your Business Communications Manager 2 5 kit To view the documentation 1 Insert the Business Communications Manager 2 5 Documentation CD ROM into the CD ROM drive of your computer 2 Double click the My Computer icon 3 Double click the CD ROM icon 4 Double click Start exe This document provides last minute changes to the Business Communications Manager 2 5 documentation Business Communications Manager 2 5 Installation and Maintenance Guide Replacing cooling fans on Business Communications Manager 2 0 systems WARNING Ensure you order the correct cooling fan if you need to replace the fan or you choose to install a redundant fan in a Business Communications Manager 2 0 base unit Fans built for 2 5 base units will damage 2 0 equipment if they are installed in that hardware However the 2 5 expansion unit still uses the same fan as the 2 0 hardware since the connections have not changed Refer to the documentation for correct replacement procedures Installation and troubleshooting t
6. ces System DNs All ISDN DECT DNs DN where DN is the DN number within the ISDN range specified by your system setup It is imperative for the DECT module programming that the DNs for your DECT handsets are within a range of DNs If you assign handsets to DNs outside of a range use the DN Renumber Wizard to renumber the DNs on the Business Communications Manager to create a range Make sure you do not overwrite any DNs already in existence when you do this The issue The DECT media bay module programming only has 12 lines to accommodate handset DNs therefore if you specify more than 12 individual DNs and try to run the DECT Quick Start Wizard the Wizard will fail Note If you want to identify the handsets with the line number assigned to them enter this number in the Name field for the DN record assigned to that handset pg 70 Opening the maintenance console It is no longer necessary to perform step 6 and 7 of this procedure Instead when you launch the Maintenance Console window your computer goes through the connection process and presents a Connected to lt IP address gt screen At this point press lt CTRL gt p to open the main maintenance screen pg 85 Opening the DECT interface Same comments above but affecting steps 5 and 6 Accessing VNC Some tasks require that you use VNC to access the Business Communications Manager system Use the following procedure to access VNC Caution Use VNC only to perform t
7. emporary limitation with the use of IP clients 12004 12050 and 12002 configured behind NAT You can use NAT for connection of data interfaces to the public network but we recommend that IP clients do not use this interface until the current limitation is removed This limitation will be addressed in a patch due to be released in August or September 2001 Please refer to the Nortel Networks ITAS web site http www97 nortelnetworks com itas for more information CallPilot Manager Set Up and Operation Guide Page 87 If Multimedia Call Center is enabled on your system set the Max Outcalling Channels to a value higher than one Also to ensure that the Outcalling Channels do not consume all the available voice channels set the minimum number of voice ports to a number higher than the Outcalling Channels For information about how to change the minimum number of voice channels refer to the MSC Configuration chapter in the Business Communications Manager 2 5 Programming Operations Guide Troubleshooting chapter Your Multimedia Call Center customers report seeing the following message on their browser screen Sorry your call could not be completed All Voice Button lines are currently busy Please try again later Solution Change the Max Outcalling Channels to a value higher than one Also to ensure that the Outcalling Channels do not consume all the available voice channels set the minimum number of voice ports to a number higher than
8. he steps required by the documentation or under the direction of a Nortel Networks representative Improper use of VNC can cause the Business Communications Manager system to stop functioning To access VNC 1 2 10 11 12 13 14 15 Launch your web browser In the URL address field type the Business Communications Manager IP address including the port number 6800 For example HTTP 10 10 10 1 6800 Click the Maintenance button The Network Password screen appears In the User Name box type the system administrator user name The default system administrator user name is supervisor In the Password box type the system administrator password The default system administrator password is visor Click the OK button The Product Maintenance amp Support screen appears Click the Maintenance Tools link Click the Access BCM desktop VNC link In the text box enter the reason you are using VNC to access the Business Communications Manager desktop Click the Submit button The VNC Authentication screen appears In the Password box type in TeirGR8 Click the OK button Click the Send Ctrl Alt Del button at the top of the desktop screen Enter in the administrator user name and password Click the OK button The Business Communications Manager desktop appears When you complete the task make sure you log off of VNC To log off 1 2 3 Click the Send Ctrl Alt Del button at the top of the deskt
9. ips On the Unified Manager first page click the Documentation button to access the various levels of documentation and product help files These connections include one to the Tech Tips area where you will find tips for troubleshooting your system with the maintenance tools provided by the Unified Manager and an introduction to the Report a Problem Wizard 2 Business Communications Manager 2 5 Programming Operations Guide Page 162 166 T7406 handset feature anomalies LCD Contrast Level This feature is not adjustable either through the handset or through system programming Contrast has been automatically set to an optimum level Voice Call Deny F88 This feature has been purposely set as the default for the handset since voice calls cannot be made to the T7406 handset If this setting inadvertently gets turned off by the system administrator or the user someone attempting to make a voice call to the handset will not receive the No Voice Call display on their telephone As well the call will continue as a normal call to the T7406 set T7406 and M7410 interaction If there are any M7410 telephones installed on the system you can attach only one base and three handsets in the same area In this case the base station must be set to the lower bandwidth This information is contained in the T7406 Installation Guide The following section provides some notes about system features that the T7406 handset has specific applications with
10. op screen Click the Logoff button Click the Disconnect button at the top of the desktop screen 6 Copyright information HylaFAX Facsimile Software Copyright c 1990 1996 Sam Leffler Copyright c 1991 1996 Silicon Graphics Inc HylaFAX is a trademark of Silicon Graphics Inc Permission to use copy modify distribute and sell this software and its documentation for any purpose is hereby granted without fee provided that i the above copyright notices and this permission notice appear in all copies of the software and related documentation and ii the names of Sam Leffler and Silicon Graphics may not be used in any advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL INCIDENTAL INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE DATA OR PROFITS WHETHER OR NOT ADVISED OF THE POSSIBILITY OF DAMAGE AND ON ANY THEORY OF LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE Virtual Network Computing Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111
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