Avaya BCM 2.5 Upgrade Guide
Contents
1. Business Communications Manager 2 5 Upgrade Guide 46 Business Communications Manager 2 0 3 Configuration nformation IP Firevvall Filters Adapter type Logging Settings Logging Enabled Disabled Logging Level 1 2 3 Log Vievving Options Start date Month Day Year End date Month Day Year Default Rules Status nput Filters Rule Order nput Filters Rule Setting Rule Name Stateful Disposition Protocol Source IP Type Source IP Source Range Mask Source Port Range Destination IP Type Destination IP Destination Range Mask Destination Port Range Source Routing IP Options Quick Output Filters Rule Order Output Filters Rule Setting Rule Name P0987357 02 Business Communications Manager 2 0 3 Configuration nformation 47 Stateful Disposition Protocol Source IP Type Source IP Source Range Mask Source Port Range Destination IP Type Destination IP Destination Range Mask Destination Port Range Source Routing IP Options Quick Note You can copy these pages to record additional adapter settings gt Business Communications Manager 2 5 Upgrade Guide 48 Business Communications Manager 2 0 3 Configuration2. Passwords BCM account default ee admin Voicemail CallPilot password VNC passvvord Unified Manager user ID default supervisor Unified Manager passvvord default visor Note The CallPilot password is the last 4 digits of the Voicemail password If the CallPilot password is 0000 you will be prompted to change it the first time you access CallPilot Manager Alarm Backup Alarm Backup Batch Job Day Alarm Backup Batch Job Time Alarm Database Max Number Record Business Communications Manager 2 5 Upgrade Guide 40 Business Communications Manager 2 0 3 Configuration nformation Netvvorking settings Record the IP addresses for the hardware profile you use Hardware Profile 1 LAN 1 VVAN Hardware Profile 2 LAN 1 LAN 2 V 90 Hardware Profile 3 LAN 1 z 5 LAN 2 WAN 1 V35 PPP frame WAN 2 X21 PPP frame Hardvvare Profile 4 LAN 1 LAN 2 Telephony Use these tables to record your telephony settings Mobility protocol Etiquette CT2 Not applicable for Europe Carrier protocol T1 E1 Region Software version Template DN length 3 7 Start DN Resources configured on Media Services Card Number of Voice Ports Number of Fax Ports 0 2 WA
3. 47 In the Password box type your password 48 Click the Connect to CD button In the lower frame a message appears that you are connected P0987357 02 Business Communications Manager 2 5 Upgrade 21 49 Click the Next button The Apply the Documentation and Clients Upgrade page appears Upgrade Info Overview Sharing CD ROM Process Details Known Issues Business Communications Manager Your Location BCM 2 5 Software Upgrade Disk 2 Connect Share Upgrade STEP 3 Apply the BCM 2 5 Software Upgrade Disk 2 The BCM 2 5 Software Upgrade Disk 2 can now be applied to 47 65 238 65 This step will take up to 30 minutes to complete Click the Apply the BCM 2 5 Software Upgrade Disk 2 button Progress is reported back in the bottom frame The Wizard will automatically proceed to the final page Apply the BCM 2 5 Software Upgrade Disk 2 50 Click the Apply the BCM 2 5 Software Upgrade Disk 2 button The lower frame shows the progress of the upgrade When the upgrade is complete the Disconnect page appears N RTEL NETWORKS il Business Communications Manager Hm Your Location BCM 2 5 Software Upgrade Disk 2 Connect Share Upgrade Finished You must now click the Disconnect CD button below to disconnect from the BCM 2 5 Software Upgrade Disk 2 CD Disconnect CD Business Communications Manager 2 5 Upgrade Guide 22 Business Communications Manager 2 5 Upgrad
4. The BCM 2 5 Software Upgrade Disk 2 page appears NORTEL Upgrade Info Overview Sharing CD ROM Process Details Known Issues Business Communications Manager Your Location BCM 2 5 Software Upgrade Disk 2 Business Communications Manager BCM 2 5 Software Upgrade Disk 2 consists of a three step process through which the user is prompted for information STEP 1 Connect to BCM STEP 2 Map your shared local CD Drive STEP 3 Apply BCM Upgrade Before you proceed please insure that your local CD Drive is shared Consult the Upgrade Info section on the left panel for instructions on how to share your CD ROM Press Begin upgrade to start the upgrade process Begin Upgrade P0987357 02 Business Communications Manager 2 5 Upgrade 19 38 Click the Begin Upgrade button The Connect to BCM page appears N RTEL NETWORKS Business Communications Manager Upgrade nfo3 your Location BCM Documentation and Clients Upgrade CD Connect Overview Sharing CD ROM Process Details Known Issues STEP 1 Connect to BCM To begin the BCM upgrade the Wizard must know the location of your server Please enter the IP address or DNS Name of the BCM being upgraded in the field below When prompted for a userid and password use the Unified Manager userid and password Once entered a connection will be attempted If successful the wizard will automatically proceed to the next step Otherwise
5. Before you install Business Communications Manager 2 5 Unified Messaging uninstall any earlier versions of Unified Messaging 1 On the Subscriber s computer click the Start button point to Settings and click Control Panel The Control Panel window appears 2 Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears From the list of installed programs select Unified Messaging Reboot the computer On the Subscriber s computer click the Start button point to Settings and click Control Panel The Control Panel window appears P0987357 02 Business Communications Manager 2 5 Upgrade 29 10 11 Double click the Printers folder The Printers window appears Right click Unified Messaging fax and select Delete A message appears that asks you to confirm the deletion Click the Yes button Close the Printers window double click the Mail and Fax icon Depending on which operating system you use this icon can also be called Mail The MS Exchange Server Properties dialog box appears with the Services tab displayed In the list of services that are set up for the profile remove Voicemail Address Book Voicemail Folders e Voicemail Messaging Follow the procedure for removing the messaging components that applies to the client installed on the computer Outlook 97 1 On the Outlook window on the Tools menu click Options The Options dialog box appears Cl
6. nformation IPX Settings If you use IPX record these settings and verify them after the upgrade IPX Routing Status Internal Network Number 2 IPX Log Level lt 2 RIP Log Level 2 SAP Log Level im IPX adapter settings Adapter Interface Name lt 2 Input filter action Output filter action o Network number lt 2 Frame type Adapter eG Interface Name lt 2 Input filter action Output filter action e Network number lt 2 Frame type Adapter Interface Name lt 2 Input filter action Output filter action a Network number lt 2 Frame type P0987357 02 49 Ssoooe ajowss Bululooul 10J peuBisse ssoJppe di SNA PIG TI piomssed Duruioou piomsseg aweu s sn Jequunu suoydaja suon uuo dn 1214 NASI 50 Hod oliqnd SPIN dl 914d ed di OANA bueu HOd PALId dl adAL di e1eAud J020104d uona 1 depy c s um s Ny LYN uonejsueJ sseppyv YHOM N
7. 5 in long e 3 16 inch slot screwdriver e antistatic grounding strap Caution You must wear an antistatic grounding strap at all times when you handle electronic components Failure to do so can result in damage to the equipment Installing the DRAM To install the DRAM you must ensure the system is safely disconnected from the trunk lines and shut down Next you can remove the top of the Business Communications Manager base unit to access the inside of it To install the DRAM 1 Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface Remove the two screws from the cover at the back of the unit Lift the back of the cover and slide it back and up Business Communications Manager 2 5 Upgrade Guide 34 Installing the DRAM Opening the top of the unit Lift the cover at the rear of the unit Danger Risk of shock Disconnect the power cord telephone cables and network cables before opening the unit Read and follow installation instructions carefully Installing the DRAM 4 Slide the DRAM edge connectors first into the slot Note The DRAM has two notches on the edge connector Position the DRAM so that one of the notches is on the side of the slot nearest to the Business Communications Manager cards P0987357 02 Installing the DRAM 35 5 6 Carefully push the DRAM dovvn until the fastening tabs clip to
8. Installing the MS PEC III cards on page 37 Business Communications Manager 2 5 Upgrade Guide 4 Business Communications Manager 2 5 Upgrade 6 Verify the upgrade is successful and reappiy the configuration data Follovv the instructions for the Post upgrade system check on page 23 and confirm that settings marked with that you recorded in the Business Communications Manager 2 0 3 Configuration Information on page 39 are present on the system If not reapply the settings using the values you recorded in these tables 7 Upgrade the clients Follow the instructions Upgrading clients on page 28 You must upgrade the client applications Note After you upgrade your Business Communications Manager system to 2 5 you cannot return it to 2 0 3 After you start the upgrade do not stop or interrupt the upgrade P0987357 02 Business Communications Manager 2 5 Upgrade 5 Prerequisites for installing the upgrade Warning When you insert or remove the MS PEC cards be careful not to contact A the MS PEC cards with the MSC Printed Circuit Board Incorrect handling of the MS PEC cards during installation can result in the loss of telephony programming Note During the upgrade your Business Communications Manager system including the telephony resources is not functional Caution You must wear an antistatic grounding strap at all times when you handle electronic components Failure to do
9. Power down the Business Communications Manager system Install the DRAM and the MS PEC III cards according to Installing the DRAM on page 33 and Installing the MS PEC III cards on page 37 Reapply power to the Business Communications Manager system The system reboots This can take several minutes The Upgrade Progress page appears The progress bar shows the system is performing the upgrade clean up and verification This can take up to 30 minutes NOT ons Business Communications Manager BCM 2 5 Upgrade Wizard Upgrade Progress View Logs View Upgrade Log Browse All Logs Upgrade Progress Refresh Now The BCM 2 5 Upgrade is currently running on your system This page will automatically refresh every 30 seconds to display the current upgrade status To force the page to refresh immediately click Refresh Now on the left menu Current Action Performing upgrade clean up and verification please wait Overall Progress Upgrade Summary Removing Services Uninstalling BCM Components Installing Java Virtual Machine Installing Java Runtime Environment Instaling MSS Encoder Installing FTP Server Instaling MDAC Instaling BCM Components Installing Apache Web Server Installing Apache TServ Upgrading QoS Installing Hot Fixes Configuring Virtual Memory Installing WMI Converting Voice Filesystem Uploading MSC Core If the telephony programming data is not upgraded successfully a message appea
10. Wizard like interface The upgrade process will take approximately 2 hours As you proceed you will be prompted for information such as the BCM s IP address and the location ofthe BCM 2 5 Upgrade CD Some steps require manual verification before continuing to the next step while others are able to perform the verification automatically You will be informed of the required information and verification at each step Begin Upgrade Click here to begin the upgrade process Re connectto Upgrade Click here if you ve already started an upgrade and you wish to check the status 2 Click the Begin Upgrade button The Pre Upgrade Checklist page appears Note During the upgrade Do not use your browser s Back Forward or Refresh buttons e Do not open any documents or web pages that can use the browser window Business Communications Manager 2 5 Upgrade Guide 8 Business Communications Manager 2 5 Upgrade 3 After you read the upgrade conditions click the Next button The Validate BCM Address Page appears NORTEL NETWORKS Business Communications Manager BCM 2 5 Upgrade Wizard Validate BCM Address Validate BCM Address Step 1 of 7 Navigation Before proceeding with the upgrade the Wizard must know the location of the BCM being Re connect upgraded Please enter the IP address or DNS name of the BCM in the field below and click the Validate BCM Address button When prompted for a username and password enter th
11. first Business Communications Manager and start another upgrade Do not disconnect until you reach step 30 P0987357 02 Business Communications Manager 2 5 Upgrade 15 29 Click the Begin button The Starting Upgrade page appears The progress is shown in the lower frame N RTEL NETWORKS Business Communications Manager BCM 2 5 Upgrade Wizard Starting Upgrade Starting Upgrade The BCM 2 5 Upgrade process has started Please wait while configuration data is saved and the BCM restarts When the BCM is finished restarting a progress page will be displayed and updated throughout the course of the upgrade The Upgrade Wizard will inform you when the upgrade process is complete c program files nortel networks voice platform cgi bin gt set errfile c TEMP upgrade err c program files nortel networks voice platform cgi bin gt set terrfile c TEMPltupgrade err While the Business Communications Manager restarts the Please Wait page appears The estimated remaining time is shown View Upgrade Documentation Upgrade Guide View Logs Up All Navigation Re ct tol Business Communications Manager BCM 2 5 Upgrade Wizard Please Wait Please Wait The BCM is restarting before proceeding with the next steps in the upgrade Estimated time remaining 03 31 When the BCM is ready the Wizard will automatically continue to the next step in the unattended upgrade process Ifthe
12. hard disk space requirements for the BCM 2 5 upgrade RAS network address changed from 20 10 14 16 to 10 20 24 0 RAS network mask changed from 255 255 255 240 to 255 255 255 192 The C72Flus MSC core is currently uploaded to the MSC The BCM 2 5 2 core will be uploaded to the MSC during the upgrade IPX routing will be uninstalled during the BCM 2 5 upgrade Advanced Installation Options Audible Install Yes v When enabled the BCM will emit beeps during the upgrade Copy upgrade files first No When enabled the Upgrade Wizard will copy ail required installation files prior to beginning the upgrade Click the Begin button to start the upgrade process 27 If you want audio notification during the upgrade leave the Audible Install as Yes or if you do not vvant audio notification from the Audible Install list box select No Yes is the default 28 Choose the Copy upgrade files first option if you vvant to disconnect your computer from the netvvork after you start the upgrade If you vvant to copy the installation files before you install them from the Copy upgrade files first list box select Yes or if you do not vvant to copy the installation files leave Copy upgrade files first as No There is no noticeable difference in the upgrade if you select Yes If you are upgrading several Business Communications Manager systems choose the Copy upgrade files first option Then you can disconnect from your
13. pulling it upward Refer to Removing or installing an MS PEC card on page 38 When you remove the MS PEC I cards be careful not to contact the MS PEC I cards with the MSC Printed Circuit Board Decide which slot you are going to install the MS PEC III cards into on the MSC board If you have two MS PEC III cards put them in the slots furthest away from the front face plate of the unit Line an MS PEC III card up between the rails of the slot Carefully push the MS PEC III card down into the slot until it is firmly seated Refer to Removing or installing an MS PEC card on page 38 When you insert the MS PEC cards be careful not to contact the MS PEC III cards with the MSC Printed Circuit Board Note Do not force the card into its slot If the MS PEC III card does not slide in easily check the alignment 6 Replace the cover of the unit Business Communications Manager 2 5 Upgrade Guide 38 Installing the MS PEC III cards Removing or installing an MS PEC card P0987357 02 39 Business Communications Manager 2 0 3 Configuration information Before you upgrade your system to 2 5 use these tables to record your 2 0 3 settings After the upgrade confirm that the settings marked with are present on the system If not reapply them using the values you record in these tables System settings System name Time zone Country Voicemail DN
14. so can result in damage to the equipment or loss of telephony programming For your system e Your Business Communications Manager system must be at 2 03 If your system is not at 2 03 refer to the Readme html file on the 2 03 upgrade CD Note Fax over P is not available for Business Communications Manager 2 5 If you use Fax over IP assess the impact of losing this capability before you begin the upgrade Do not pre install the DRAM or the MS PEC III cards You install these during the upgrade Note If there are any mapped netvvork drives on Business Communications Manager that are used by BRU disconnect unmap these drives using VNC before you start the upgrade Logout of any VNC sessions and quit any open Windows applications Note Do not open any VNC or Unified Manager sessions while you perform the upgrade These sessions can interfere with the progress of the upgrade VNC access to the system is not automatically enabled in Business Communications Manager 2 5 For the computer you use to do the upgrade Make sure your browser is set to check for newer versions of stored pages on every visit to the page and you have cookies enabled Refer to your browser s online Help for details Warning Netscape is not supported to perform this upgrade Only Internet Explorer 5 0 or 5 5 is supported e You must use a computer that is on the same network as your Business Communications Manager syst
15. verify your address and userid information and try again Enter Network Password a xi fe 5 Please type your user name and password Site 10 10 10 99 Realm EnterpriseEdge en aaa Password E V Save this password in your passwordist pyama a La 1 BCM address 10 10 10 99 successfully validated 39 In the BCM Address box type the IP address DNS network name or Fully Qualified Domain Name of your Business Communications Manager and click the Connect button IP address is recommended The Enter Network Password dialog box appears 40 In the User name box type your Business Communications Manager user name The default Business Communications Manager user name is supervisor If you cannot use your Business Communications Manager user name use the default password When the upgrade is complete you can resume using your user name 41 In the Password box type your Business Communications Manager password The default Business Communications Manager password is visor If you cannot use your Business Communications Manager password use the default password When the upgrade is complete you can resume using your password 42 Click the OK button A message appears that you are connected to the Business Communications Manager 2 5 system Business Communications Manager 2 5 Upgrade Guide 20 Business Communications Manager 2 5 Upgrade 43 Click the OK button The Map your shared local CD drive page appear
16. LAN CTE according to the instructions on the Download Client Applications page When the install program asks you whether you want to install the Telephony Service Provider click the Yes button You must provide the machine name or IP address of the Business Communications Manager system Call Center Reporting Have the Call Center Reporting Configuration Report available You must re enter the settings for the skillset statistical thresholds print schedules and wallboard information from the settings shown in the Configuration Report 1 On the computer that has Call Center Reporting installed click the Start button point to Settings and click Control Panel The Call Center window appears Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears From the list of installed programs select Call Center Reporting Click the Add Remove button A message appears that asks you if to confirm the uninstall Click the Yes button In Windows Explorer go to the Call Center Reporting folder By default this folder is located at Program Files Nortel Networks Call Center Reporting P0987357 02 Business Communications Manager 2 5 Upgrade 31 11 12 13 Select the files you vvant to delete If you do not want to retain the old statistical files or if the computer you are using is a client computer and does not have a stats folder select all of the files in the Call Center Reporti
17. M 2 5 Upgrade Wizard Settings View Upgrade Log Browse All Logs Settings Step 6 of 7 Navigation MSC Core Variant Selection e coni The CT2Plus core is currently uploaded to the MSC Please select your region and mobility carrier protocols below the Wizard will use this information to determine which MSC core variant to upload during the BCM 2 5 Upgrade E Region Mobility Protocol Carrier Protocol FT m ETIQ CT2P CEI CTI DECT Install IPX Routing TEyou use IPX routing select Yes to preserve IPX routing after the BCM 2 5 Upgrade Selecting No will cause IPX routing to be uninstalled during the upgrade C Yes CNo 24 If you use IPX routing select Yes If you do not use IPX routing leave this at the default setting of No 25 Click the Next button A message appears that confirms the core that will be uploaded Microsoft Internet Explorer 1 The CT2Plus MSC core will be uploaded during the BCM 2 5 Upgrade Business Communications Manager 2 5 Upgrade Guide 14 Business Communications Manager 2 5 Upgrade 26 Click the OK button The Begin Upgrade screen appears NERTI Business Communications Manager View Logs 2 5 Upgrade Wizard Begin Upgrade View Upgrade Log Browse All Logs Begin Upgrade Step 7 of 7 Navigation The BCM is now ready to be upgraded to BCM 2 5 Re connect to Upgrade Preparation Summary The BCM meets the
18. N channels enabled 0 or 8 P0987357 02 Business Communications Manager 2 0 3 Configuration nformation 41 VolP Gatevvay Local Gatevvay select one LAN 1 LAN 2 VVAN 1 VVAN 2 Codec preference order rank them from 1st to 5th G 729 G 723 5 3kbits s G 723 6 3kbits G 711 uLaw G 711 aLaw Remote Gateways Name Destination QoS monitor Transmit Receive Destination digits threshold threshold Business Communications Manager 2 5 Upgrade Guide 42 Business Communications Manager 2 0 3 Configuration nformation Data settings DHCP mode lt 2 DHCP status Enabled Disabled DHCP ranges Adapter start IP address end IP address e DHCP excluded ranges Adapter start IP address end IP address e DNS Status Enabled Disabled IP Domain name Primary Server IP Address Secondary server IP Address IP Routing IP Routing Status Enabled Disabled OSPF Router ID OSPF Router Area ID OSPF Authentication type None Password OSPF Routing Protocol LAN 1 LAN 2 WAN 1 WAN 2 RIP Routing Protocol LAN 1 LAN 2 WAN 1 WAN 2 WINS node type 0 8 P0987357 02 Business Communications Manager 2 0 3 Configuration nformation 43 DHCP Scope information For each adapter record Ad
19. Part No P0987357 02 Business Communications Manager 2 5 Upgrade Guide RTEL NETWORKS 2 Hovv to get help USA and Canada Authorized Distributors ITAS Technical Support Telephone 1 800 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support you can enter ERC 3385 Website http www nortelnetworks com itas email naitas nortelnetworks com Presales Support CSAN Telephone 1 800 4NORTEL 1 800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone 00800 800 89009 or 33 4 9296 1341 Fax 33 49296 1598 email emeahelp nortelnetworks com CALA Caribbean amp Latin America Technical Support CTAS Telephone 1 954 858 7777 email csrmgmt 6 nortelnetvvorks com APAC Asia Pacific Technical Support CTAS Telephone 61 388664627 Fax 61 388664644 email asia support nortelnetworks com P0987357 02 Business Communications Manager 2 5 Upgrade To perform the Business Communications Manager upgrade 1 Determine vvhether you can perform the upgrade You can perform the upgrade on a Business Communications Manager platform only Do not perform the upgrade on an Enterprise Edge 1 0 hardvvare platform To determine vvhether you have an Enterprise Edge or a Busines
20. Upgrade Wizard Configure RAS IP Address Range Configure RAS IP Address Range Step 5 of 7 For BCM 2 5 the RAS network pool must be increased from the default BCM 2 x values to accommodate 62 devices Please check the table below and make any necessary changes RAS IP Address Range Subnet Mask Current 10 10 14 16 255 255 255 240 Recommended 10 10 140 255 255 255 192 You are upgrading from default values BCM 2 5 Defaults have been suggested Only change the recommended values if absolutely necessary to fit within your network architecture In most cases you should accept the pre calculated recommended values Please click the Apply Values button below to apply the new network address and mask to the BCM Results will be displayed in the frame below When you are ready click Next to continue Apply Values Reset Values 21 Make sure that the Network Range and the Network Mask values in the Recommended boxes are accurate then click the Apply Values button In most cases you can accept the accept the settings that are shown 22 Click the Next button The Settings page appears P0987357 02 Business Communications Manager 2 5 Upgrade 13 23 Your MSC core variant is automatically detected From the Region list box select your region Select the setting you had for Country for Business Communications Manager 2 0 3 NORTEL NETWORKS Business Communications Manager m Vievr Logs BC
21. ager Batch Job Stop Schedule Day s Schedule Time 00 00 00 Business Communications Manager 2 5 Upgrade Guide 28 Business Communications Manager 2 5 Upgrade Upgrading clients After you upgrade Business Communications Manager follovv these procedures to upgrade Business Communications Manager clients on each subscriber s computer Every client must be upgraded Depending on the subscribers expertise you can ask them to upgrade the clients Attendant Console i2050 Software Phone and Personal Call Manager 1 On the Subscriber s computer click the Start button point to Settings and click Control Panel The Control Panel window appears 2 Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears 3 From the list of installed programs select the program you want to uninstall either Attendant Console 12050 Software Phone or Personal Call Manager 4 Click the Add Remove button Follow steps 3 and 4 to remove another of these clients 5 On the Unified Manager main page click the Install Clients button The Download Client Applications page appears 6 Download the desktop clients according to the instructions on the Download Client Applications page and configure the clients according to your system documentation Call Detail Recording Do not uninstall any earlier versions of Call Detail Recording before you install the new version Unified Messaging
22. apter DHCP Scope status DNS Server VVINS Server Default Gatevvay Lease Time in seconds Adapter DHCP Scope status DNS Server WINS Server Default Gateway Lease Time in seconds Adapter DHCP Scope status DNS Server VVINS Server Default Gatevvay Lease Time in seconds Adapter DHCP Scope status DNS Server VVINS Server Default Gatevvay Lease Time in seconds Business Communications Manager 2 5 Upgrade Guide 44 Business Communications Manager 2 0 3 Configuration nformation Static Routes Adapter Destination Address Destination Mask Next Hop Router Metric Value SNMP Status Enabled Disabled QoS Status Enabled Disabled QoS Monitor Status Enabled Disabled Web Cache Server Address Cache Mode Net Link Manager Status Enabled Disabled Primary WAN Connection Permanent Dialup Next Hop On Primary Link Alarm Service Status Enabled Disabled Alarm Manager Max Number Record e NAT Status Enabled Disabled IP Firewall Filter Status Enabled Disabled P0987357 02 Business Communications Manager 2 0 3 Configuration nformation 45 User Manager You can make additional copies of this page User Name Passvvord
23. ata o 1 On atelephone on your system press 9 188 to display the voicemail DN 2 Compare the DN shovvn to the voicemail DN you recorded in System settings on page 39 If the voicemail DN has changed you must reconfigure the Telephony programming of the MSC Core Telephony software to use the new voicemail DN 3 Change to the new voicemail DN e the Call Forward No Answer and Call Forward Busy settings for each station that has a voice messaging mailbox e the voicemail DN that Console Service uses if you use Console Service This setting is in the Unified Manager configuration settings Check OSPF and RIP routing protocols If the OSPF routing protocol is selected for a network adapter and the physical network interface has been disconnected and reconnected the OSPF routing may not function correctly This problem only occurs if the physical network interface is disconnected and reconnected If the RIP routing protocol is selected for a network adapter the IP Routing and the specified network adapter may not display a tab for the heading RIP Parameters You do not have to do this procedure for RIP routing to function correctly You must do this procedure however if the system administrator needs to modify the RIP parameters for the adapter To re establish OSPF and RIP routing protocols 1 Start Unified Manager 2 Click the Services key 3 Click the IP Routing heading P0987357 02 Business Co
24. ber s computer by following the instructions in Upgrading clients on page 28 Then start Unified Manager and go to the Install Clients page From the Install Clients page you can install the new Business Communications Manager 2 5 Client software on each subscriber s computer Depending on the subscriber s expertise you can ask them to upgrade the clients Manager 2 0 and you have Disable Overflow Steps selected for any skillsets when you Note Call Center Administrators If you are using Business Communications gt upgrade to Business Communications Manager 2 5 the overflow rules are enabled when the upgrade process is complete This is because you cannot disable overflow rules in Business Communications Manager 2 5 P0987357 02 Business Communications Manager 2 5 Upgrade 23 Post upgrade system check After you complete the upgrade e check that Unified Manager is accessible e check that the configuration information is applied e check that telephony programming is correct e check that voicemail is functioning correctly check that OSPF routing is functioning correctly e reset the Alarm Manager Check that Unified Manager is accessible If you cannot access Unified Manager after the upgrade 1 o0 WO Ww Using Internet Explorer go to the Business Communication Manager home page at http bcm ipaddress 6800 Click the Product support and Maintenance icon If you are prompted to enter t
25. complete When the upgrade is complete the BCM 2 5 Software Upgrade Complete page appears A message appears that says the BCM is halted and ready to begin the hardware upgrade If them message does not appear after 10 minutes proceed with the hardware upgrade without waiting for the message NORTEL NETWORKS Business Communications Manager View Logs BCM 2 5 Upgrade Wizard BCM 2 5 Software Upgrade Complete View Upgrade Log Browse All Logs BCM 2 5 Software Upgrade Complete The BCM software upgraded to version 2 5 is near completion Please wait for a system halt notification before proceeding with the hardware upgrade approx 60 seconds Once notified unplug the BCM and begin completing the hardware upgrade Hardware Checklist I Unplug the power cord from the BCM to power it down I Remove the cover from the BCM Insert the additional 128MB RAM DIMM into the 2nd DIMM slot on the BCM motherboard If applicable replace the 4 PEC Ts on the MSC with 2 PEC III s Replace the cover on the BCM Plug the power cord into the BCM to power it up The Upgrade Wi l s q Clete The BCM is now halted and ready to begin the hardware upgrade Once the BCM has been unplugged please Follow the instructions and complete everything on the checklist P0987357 02 Business Communications Manager 2 5 Upgrade 17 31 32 33 34 35 Click the OK button
26. e 51 52 53 54 55 Click the Disconnect CD button The Congratulations page appears N TEL Business Communications Manager Your Location BCM 2 5 Software Upgrade Disk 2 Connect Share Upgrade Finished Congratulations the BCM 2 5 Software Upgrade Disk 2 was successfully applied to your BCM You can now remove the BCM Software Upgrade Disk 2 from your CD drive To connect to Unified Manager click on the Use Unified Manager button Use Unified Manager Tf you were using BCM 2 0 PC clients you may need to upgrade them to BCM 2 5 PC clients Refer to the Install Clients section of Unified Manager for more information or click on the Link to BCM 2 5 Clients Info on BCM button to link to the BCM 2 5 Install Clients section of Unified Manager Link to BCM 2 5 Clients Info on BCM Click the Use Unified Manager button and continue to configure your system Start Unified Manager and verify that all the settings you recorded in the Business Communications Manager 2 0 3 Configuration Information on page 39 are applied If Unified Manager doesn t start refer to If you cannot access Unified Manager after the upgrade on page 23 If necessary install the settings you recorded in Business Communications Manager 2 0 3 Configuration Information on page 39 that are marked witha After you complete the upgrade you must upgrade the Business Communications Manager clients on each subscri
27. e Unified Manager username and password BCM Address 10 10 10 99 Validate BCM Address Enter Network Password m qe Please type your user name and password it 10 10 10 99 Site Realm EnterpriseEdge Note If at any time you see a Page not displayed or Internal Server Error message gt Close your browser DO NOT click Refresh e Remove and reinsert the CD if your CD ROM runs automatically or double click index html to resume the upgrade The BCM 2 5 Upgrade Wizard page appears Click the Reconnect to Upgrade button e Follow steps 4 through 8 You return to the page where the upgrade currently is and can continue the procedure 4 Inthe BCM Address box type the IP address DNS network name or the Fully Qualified Domain Name of the Business Communications Manager system It is recommended that you use the IP address 5 Click the Validate BCM Address button The Enter Network Password dialog box appears 6 In the User name box type your Business Communications Manager user name The default Business Communications Manager user name is supervisor If you cannot use your Business Communications Manager user name use the default user name When the upgrade is complete you can resume using your user name 7 Inthe Password box type your Business Communications Manager password The default Business Communications Manager password is visor If you cannot use your Business Communicat
28. em Business Communications Manager 2 5 Upgrade Guide 6 Business Communications Manager 2 5 Upgrade We strongly recommend that you use a computer that is within the same subnet as the Business Communications Manager system that you are upgrading You must know how to share folders If you use Windows 95 98 or Me you must enable file sharing Refer to your Windows system documentation for how to share folders For VoIP Trunking Check the VoIP Remote Gateways that are configured on the Business Communications Manager 2 0 3 system The Business Communications Manager system allows Remote Gateway names that are a maximum of 15 characters If you have any Remote Gateways with names that are longer than 15 characters or that contain spaces rename the Remote Gateways so they are a maximum of 15 characters long and do not contain spaces To rename the Remote Gateway in Unified Manager remove the Remote Gateway and re enter the Remote Gateway with the modified name For voicemail If you change the time zone setting for the Business Communications Manager system all voicemail messages stored before the time zone change will be inaccessible It is highly recommended that you select the time zone as one of the first items configured on the Business Communications Manager and that you do not change it If it is necessary to change the time zone notify subscribers to delete all stored messages in their mailboxes You must reboot the Busi
29. he Unified Manager User Name and Passvvord Click the Maintenance Tools link Click the Execute a command link Enter the command sc config pep start disabled to set Policy Service to manual start Be sure to enter this exact command including spaces Enter the command shutdown y l c r to restart the Business Communications Manager system Check the configuration information To check your configuration information 1 Refer to the information you entered in Business Communications Manager 2 0 3 Configuration Information on page 39 Confirm that settings marked with are present on the system If not reapply them using the values you recorded Pay specific attention to e OSPF Authentication Type in IP Routing the number of WAN resources in Media Services Card configuration settings all DHCP settings NAT rules if IPX networking is enabled all IPX network numbers and other IPX configuration settings Static routes Business Communications Manager 2 5 Upgrade Guide 24 Business Communications Manager 2 5 Upgrade 3 If you think telephony programming was lost during the upgrade reboot the Business Communications Manager system after the upgrade is complete with Disk 1 and Disk 2 You can reboot through Unified Manager or by cycling the power on the Business Communications Manager system You can tell if telephony programming was lost if you receive an error message during the upgrade or if your
30. ick the General tab Click the Add In Manager button If any of the these items appear in the list delete them e Unified Messaging Help Extension e Unified Messaging Strip Extension e Mailbox Manager Outlook 98 2000 1 On the Outlook window on the Tools menu click Options The Options dialog box appears Click the Other tab Click the Advanced Options button If any of these items appear in the list delete them e Unified Messaging Help Extension e Unified Messaging Strip Extension e Mailbox Manager Reboot the computer On the Unified Manager main page click the Install Clients button The Download Client Applications page appears Business Communications Manager 2 5 Upgrade Guide 30 Business Communications Manager 2 5 Upgrade 7 Download the CallPilot Unified Messaging according to the instructions on the Download Client Applications page and configure it according to the Business Communications Manager 2 5 CallPilot Unified Messaging Installation and Maintenance Guide LAN TAPI The 2 0 LAN TAPI software is replaced the Business Communications Manager 2 5 system by LAN CTE Client 1 On the computer where the LAN TAPI client software is installed click the Start button and click Run The Run dialog box appears In the Open box type tcmsetup c d and click the OK button On the Unified Manager main page click the Install Clients button The Download Client Applications page appears Download the
31. ions Manager password use the default password When the upgrade is complete you can resume using your password 8 Click the OK button A message appears that the address is validated P0987357 02 Business Communications Manager 2 5 Upgrade 9 9 Click the OK button The Sharing Your CD ROM page appears NORTEL Business Communications Manager m Lm BCM 2 5 Upgrade Wizard Sharing Your CD ROM Sharing Your CD ROM Navigation The BCM 2 5 Upgrade CD must be shared before the Wizard can begin the upgrade Please Re connect tol follow the steps below to share your CD ROM Double click on the My Computer icon on your desktop Right click on the icon representing the CD ROM drive containing the BCM 2 5 Upgrade CD and select Sharing from the pop up menu When the CD ROM Properties window appears select Share this folder Type a share name for example CD in the Share Name feld This name must be unique You will be asked for this information in the next step Click the Apply button in the CD ROM Properties window Click the OK button in the CD ROM Properties window 10 Follow the steps for sharing your folder Refer to your system documentation for how to share folders 11 Click the Next button The Connect to Upgrade CD page appears NORTEL Business Communications Manager BCM 2 5 Upgrade Wizard Connect To Upgrade CD Connect To Upgrade CD Step 2 of 7 Now that the BCM 2 5 U
32. mmunications Manager 2 5 Upgrade 27 4 For the specified network adapter from the Routing Protocol list box select None and then select OSPF Group E dit Configuration Performance Summary Statie Route Fault Report Tools Logoff View Help 47 65 138 69 Comprehensive G BCM 47 65 138 69 System Resources ONES Routing Protocol N NE Add Delete Del All oS Tereprony Services IP Telephony Call Detail Recording LAN CTE Configuration Console Service Voice Mail Voice Button DHCP 9 DN LAN WANT WAN2 2 v30 1 ModemBackup 5 SNMP 2 005 Monitor Web Cache Net Link Mgr Alarm Service NAT VPN Policy Management NTP Client Settings 3 Management Diagnostics Reset the Alarm Manager If the Alarm Backup Batch Job is scheduled click the Alarm Backup Batch Job tab and set the Batch Job status to stop then reset it to start If the Batch Job status it already set to stop set it to start then set it to stop and reset it to start Group Edit Configuration Performance Fault Report Tools Logoff View Help 47 65 138 69 Comprehensive Alarm U Add Delete Del All Alarm Ba GJ BCM 47 565 138 69 System SNMP Trap Alarm Backup Batch Job ip Batch Job Resources Services 9 3 Management a de AlarmMan
33. ness Communications Manager system after you change the time zone This information applies to Business Communications Manager 2 0 3 and 2 5 systems You are now ready to start the upgrade The upgrade can take approximately two to three hours Note A backup of the core telephony configuration is performed during the upgrade gt process This backup is used during the upgrade to restore the core telephony configuration if necessary This backup can be used on BCM systems that have been upgraded from BCM 2 0 3 to BCM 2 5 but it cannot be used on systems that were purchased with BCM 2 5 software P0987357 02 Business Communications Manager 2 5 Upgrade 7 Performing the upgrade Note If the upgrade is interrupted before you have entered all the information you must restart the upgrade If the upgrade is interrupted after you have entered all the information you must re connect to the upgrade 1 Insert the Disk 1 CD into your CD ROM drive You must install Disk 1 before you install Disk 2 If your CD ROM drive is configured to run automatically the BCM 2 5 Upgrade VVizard page appears If your CD ROM drive does not run automatically double click index html The BCM 2 5 Upgrade VVizard page appears Business Communications Manager Til Documentation BCM 2 5 Upgrade Wizard Overview Overview BCM 2 5 Upgrade Wizard This web browser based tool will guide you through the BCM 2 5 upgrade process using a
34. ng folder Note If you vvant to retain the old statistical files select all of the files in the Call Center Reporting folder except for the stats folder Right click the list of files you selected and click Delete A message appears that asks you to confirm the deletion Click the Yes button On the Unified Manager main page click the Install Clients button The Download Client Applications page appears Download Call Center Reporting Master Client or Call Center Multiple Client according to the instructions on the Download Client Applications page and configure it according to the Nortel Networks Call Center Reporting Set Up and Operation Guide To uupload the Agent Line and Skillset Configuration details log on to Call Center Reporting and on the Agent Skillset and Line tabs click the Upload button Re enter the settings for the skillset statistical thresholds print schedules and wallboard information from the settings shown in the Configuration Report Business Communications Manager 2 5 Upgrade Guide 32 Business Communications Manager 2 5 Upgrade P0987357 02 33 Installing the DRAM Danger Electrical shock warning Disconnect the power cord telephone cables and network cables before opening the unit Read and follow the installation instructions carefully Tools required Before you install the DRAM ensure you have the following equipment e Phillips screwdriver 2 with a blade 3
35. nge and network mask values for the BCM These values may be modified if required Finally the Upgrade Wizard will ask you to select basic configuration options including your region and whether or not you wish to use IPX routing with BCM 2 5 19 Click the Next button The Verifying System Requirements amp MSC Core page appears NORTEL E NETWORKS View Logs View Upgrade Log Browse All Logs Navigation Re connect tol Determining MSC Core Business Communications Manager Tm 2 5 Upgrade Wizard Verifying System Requirements amp MSC Core Verifying System Requirements amp MSC Core Step 4 of 7 Voice Mail Summary The BCM currently has h m s of Voice Mail data occupying Omb of disk space Voice Mail conversion not done at this time will take approximately OhOm0s Checking Voice Mail space requirements passed Hard Drive Summary Checking space on C drive passed Checking space on E drive passed A BCM 2 5 system requirements have been verified Please click the Next button to continue complete Business Communications Manager 2 5 Upgrade Guide 12 Business Communications Manager 2 5 Upgrade 20 Click the Next button The Configure RAS TP Address Range page appears N RTEL NETWORKS Business Communications Manager r i View Upgrade Documentation Upgrade Guide View Logs View Upgrade Log Browse All Logs Navigation BCM 2 5
36. pears that you are connected Note Check that you are connected before you go to the next step gt 17 Click the Next button The Prepare BCM page appears NORTEL Business Communications Manager m Sar BCM 2 5 Upgrade Wizard Prepare BCM parade Log Browse All Logs Prepare BCM Step 3 of 7 Navigation Some preliminary files must now be copied to the BCM at 20 10 10 99 to prepare it for the Re connect t upgrade Please click the Prepare BCM Now button below to begin copying the files THIS STEP WILL TAKE APPROXIMATELY 3 MINUTES TO COMPLETE The Wizard will automatically proceed to the next step when all files have been copied Prepare BCM Now P0987357 02 Business Communications Manager 2 5 Upgrade 11 18 Click the Prepare BCM Now button The status is shovvn in the lovver frame The Upgrade Preparation page appears NORTEL View Logs View Upgrade Log Browse All Logs Navigation Re connect to Upgrade Business Communications Manager BCM 2 5 Upgrade Wizard Upgrade Preparation Upgrade Preparation BCM 2 5 Upgrade preparation files have been copied The Upgrade Wizard will now perform steps to ensure the BCM is ready for the 2 5 Upgrade 1 The BCM will be analysed to determine the core currently uploaded to the MSC and whether or not it meets the hard drive space requirements of BCM 2 5 2 Ifso the Upgrade Wizard will then calculate the optimum RAS IP address ra
37. pgrade CD is shared you must tell the Wizard where to find it Please enter the required information below and click Connect to CD to mount the share on the BCM located at 20 20 10 99 Note that if the username being used is not part of the same domain as the BCM it must be entered on as hostname username or domainname username rather than simply username Once you see The operation completed successfully in the frame below click the Next button to continue If you see an error message click the Make Corrections button verify the share information and access credentials and click the Connect to CD button again Host The IP or network name of your PC Share Name Network share name of your CD ROM User Name User on your PC Password Password for this user Coran 12 In the Host box type the IP address DNS network name or Fully Qualified Domain Name of the computer you are using 13 In the Share Name box type the share name you created for the installation files when you created the shared folder Business Communications Manager 2 5 Upgrade Guide 10 Business Communications Manager 2 5 Upgrade 14 In the User Name box type your hostname username or domainname username Note Be sure to type the information in the User Name box as hostname username or domainname username 15 In the Password box type your password 16 Click the Connect to CD button In the lower frame a message ap
38. phones flash for longer than 10 or 15 minutes after the upgrade is complete 4 Check the configuration of the MS PECs e In Unified Manager click the Resources key Click the Media Services Card heading e Click the MS PEC Information tab e Check that the information shown for the MS PECS is correct Configuration Performance 47 65 138 69 Comprehensive di Add Delete Del All MS PEC information 9 GJ BCM 47 55 138 68 Slot Tupe Slot 1 MS PEC 1 Enabled Slot 2 MS PEC 1 Enabled Slot 3 MS PEC 1 Enabled Media Services Card Slot 4 MS PEC 1 Enabled a vedla Ba Dial Up Services Management Diagnostics Card MSC Information P0987357 02 Business Communications Manager 2 5 Upgrade 25 Check the telephony programming If the telephones connected to the Business Communications Manager system continuously flash after the upgrade for longer than 10 to 15 minutes you must upload the MSC Core Telephony softvvare and restore the telephony programming To upload the MSC Core Telephony software 1 Telnet to Business Communications Manager Log on using the supervisor or ee_admin password Select Platform Initialization Select the option for the appropriate MSC Core Telephony software After the upload is complete use the BRU Backup Restore Utility to restore the MSC Core Telephony configuration data onto the system On a telephone on
39. rs that warns you that there is a potential loss of telephony programming data Click the Retry button to restore the telephony programming data or click the Ignore button if you do not want to restore the telephony programming data Business Communications Manager 2 5 Upgrade Guide 18 Business Communications Manager 2 5 Upgrade The BCM 2 5 Software amp Hardware Upgrade Complete page appears NORTEL NETWORKS Business Communications Manager Mn BCM 2 5 Upgrade Wizard BCM 2 5 Disk 1 Software amp Hardware Upgrade Complete View Logs View Upgrade Log Browse All Logs Navigation Re connect to Upgrade BCM 2 5 Disk 1 Software amp Hardware Upgrade Complete BCM 2 5 software upgraded successfully Memory configuration verified e PEC configuration is valid INSERT BCM 2 5 UPGRADE CD DISK 2 NOW TO COMPLETE THE BCM 2 5 UPGRADE The BCM 2 5 Upgrade CD installation procedure has now finished the installation of Disk 1 Insert Disk 2 now to complete the installation procedure The Disk 2 installation will provide the remaining software for the BCM 2 5 system the BCM 2 5 client installation programs and the BCM 2 5 documentation 36 Close the browser window 37 Remove Disk 1 from the CD ROM and insert Disk 2 If your CD ROM drive is configured to run automatically the BCM Documentation Upgrade CD page appears If your CD ROM drive does not run automatically double click index html
40. s NORTEL NETWORKS Business Communications Manager hi Upgrade Info Your Location BCM Documentation and Clients Upgrade CD Connect Share Overview Sharing CD ROM Process Details STEP 2 Map your shared local CD Drive Known Issues You must now tell the Wizard where to ind the BCM 2 5 Upgrade CD Once entered the share will be mounted by 20 20 20 99 Note that if the username being used is not part of the same domain as the BCM it must be entered on as hestname username or domainname username rather than simply username Once you see The operation completed successfully in the frame below click the Next button to continue If you see an error message click the Make Corrections button and verify the share information and access credentials then try again Host foto CS The IP or network name of your PC Share Name o Network share name af your CD ROM User Name llebpcEE Admin User on your PC Password a Password for this user Connectto CD Make Correction 44 In the Host box type the IP address DNS network name or Fully Qualified Domain Name of the computer you are using 45 In the Share Name box type the share name you created for the installation files when you created the shared folder 46 In the User Name box type hostname username or domainname username Note Be sure to type the information in the User Name box as hostname username or domainname username
41. s Communications Manager platform check the Comm Port connectors If the ports are multicolored you have a Business Communications Manager platform and can perform the upgrade If the ports are not multicolored you have an Enterprise Edge 1 0 hardvvare platform and cannot perform the upgrade 2 Ask the system administrator to request that subscribers delete their old voicemail messages Ask the System Administrator to request that subscribers delete their old voicemail messages Fevver messages enables the system to upgrade faster During the upgrade the message storage format is converted to a new format from SBC to G711 3 Record the 2 0 3 configuration data Use the tables in Business Communications Manager 2 0 3 Configuration Information on page 39 to record your 2 0 3 settings After the upgrade you must confirm that settings marked with are present on the system If not reapply the settings using the values you recorded in these tables 4 Print the Call Center Reporting Configuration Report If you use Call Center Reporting print the Configuration Report so you have a record of your configuration Have the report handy during the upgrade After the upgrade is complete you must manually re enter the settings for skillset statistical thresholds print schedules and wallboard information 5 Perform the upgrade Follow the instructions e Performing the upgrade on page 7 e Installing the DRAM on page 33 e
42. the side of the DRAM Note Do not force the DRAM into its slot If the DRAM does not slide in easily check the alignment of the DRAM If you are going to install the optional MS PEC III cards do not replace the cover of the unit Go to Installing the MS PEC III cards on page 37 or if you are not going to install the optional MSP PEC III cards replace the cover of the unit and restore the unit to operation Business Communications Manager 2 5 Upgrade Guide 36 Installing the DRAM P0987357 02 37 Installing the MS PEC III cards j Warning Possible data loss Incorrect handling of the MS PEC cards during installation can result in the loss of telephony programming When you insert or remove the MS PEC cards be careful not to contact the MS PEC cards with the MSC Printed Circuit Board Tools required Before you install the MS PEC III cards ensure you have the following equipment Phillips screwdriver 2 with a blade 3 5 in long 3 16 inch slot screwdriver antistatic grounding strap of telephony programming Caution You must wear an antistatic grounding strap at all times when you handle electronic components Failure to do so can result in damage to the equipment or loss To install the MS PEC Ill cards 1 Attach one end of the grounding strap to your wrist and the other end to a grounded metal surface Remove the MS PEC I cards by grasping the top edge of the card and
43. timer expires and the BCM is not yet ready to continue the Wizard will wait 30 seconds and then try to continue again 30 If you selected the Copy upgrade files first option in step 28 you can disconnect your computer now and let the upgrade continue Business Communications Manager 2 5 Upgrade Guide 16 Business Communications Manager 2 5 Upgrade The Upgrade Progress page appears The status bar shovvs the progress of the upgrade N RTEL NETWORKS Business Communications Manager M View Upgrade BCM 2 5 Upgrade Wizard Upgrade Progress Documentation Upgrade Guide Upgrade Progress View Logs View Upgrade Log The BCM 2 5 Upgrade is currently running on your system This page will automatically refresh Browse All Logs every 30 seconds to display the current upgrade status To force the page to refresh immediately Navigation click Refresh Now on the left menu Refresh Now Current Action Uploading MSC Core Overall Progress Upgrade Summary Removing Services Uninstalling BCM Components Installing Java Virtual Machine Installing Java Runtime Environment C Installing MSS Encoder Installing FTP Server Installing MDAC Installing BCM Components Installing Apache Web Server Installing Apache JServ Upgrading Qos Installing Hot Fixes Configuring Virtual Memory Installing WMI dn progress Note The Uploading MSC Core step can take between 40 minutes to an hour to
44. your system check that the correct date is displayed If the date has reverted to Jan 1 2000 it indicates a telephony restore is necessary To restore the telephony programming 1 In Unified Manager click the Services key 2 Click the Telephony Services heading 3 147 55 138 53 Comprehensive E Add D elete Del All 0 BCM 47 65 138 69 System Poca Lines Restriction filters Call routing Scheduled servi System speed di General settings Hunt groups Companion Hospitality Telco features IP Telephony Call Detail Record LAN CTE Configur Console Service Voice Mail Voice Button DHCP DNS IP Routing SNMP QoS Monitor Web Cache Net Link Mgr bos z 9 Services 9 Telephony Service 1 IKEI Backup Restore options 2 rBackupRestore options S NS N SASSS On the Tools menu click Restore option and follovv the prompts Backup Restore Path d Data Files Nortel Networks Voice Solution Backups A Business Communications Manager 2 5 Upgrade Guide 26 Business Communications Manager 2 5 Upgrade Check voicemail To check whether the voicemail DN has changed after you have restored the MSC Core Telephony d
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