Avaya BCM 2.0 TSP Server Configuration Guide
Contents
1. 2 Configure TAPI on the client PCs For more information refer to Configuring TAPI on a client PC on page 18 Installing Microsoft TAPI 2 1 on client PCs You must install TAPI 2 1 on each of the client PCs This allows the client PCs and the Enterprise Edge server to communicate Note The TAPI 2 1 information in this guide is a supplement to the Microsoft TAPI Readme txt file provided with the Microsoft TAPI 2 1 Upgrade Be sure to read this file and install TAPI 2 1 according those instructions Installing TAPI 2 1 on Windows NT 4 0 Workstations To install TAPI 2 1 on Windows NT 4 0 Workstation PCs use Windows NT 4 0 Service Pack 4 or later Service Pack 4 automatically adds TAPI 2 1 to the Windows NT Workstation Install Service Pack 4 or later before you configure the TAPI client Important You must install Service Pack 4 or later on client PCs that use Windows NT Service Pack 4 contains additional improvements to the Windows NT Workstation telephony component that are required for Enterprise Edge TSP Windows NT 4 0 Service Pack 4 is available on the Microsoft web site To install Service Pack 4 follow the instructions in theReadme txt file included with it P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide Installing TAPI 2 1 on Windows 95 TAPI 2 1 is available on the Microsoft web site Be sure to read the Readme txt file and the license agreement included with the upgrade before installing Ins2. Assigning a telephone to an Enterprise Edge TSP client You must assign an extension number to each TSP client s network user ID The Enterprise Edge server uses this information to make sure the correct telephone is controlled by an Enterprise Edge TSP client You add the extension numbers using the TAPI Service Provider screen You assign the extension numbers to the network user IDs using the TAPI Server Configuration screen Tip Although an Enterprise Edge TSP client can log on from any computer on the network the extension number associated with that client does not change unless you change it on the TAPI Server Configuration screen This allows Enterprise Edge TSP clients to receive TAPI messages for their telephone from any computer they log on to This also means that the TAPI messages Enterprise Edge TSP clients receive are always for the telephone assigned to them not necessarily the telephone beside the computer they are using To assign a telephone to an Enterprise Edge TSP client 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Services TAPI and TAPI Server Configuration The TAPI Server Configuration screen appears NORTEL 3 A l eks ENTERPRISSRS Group W Configuration View Help Comprehensive TAPI Server Status Enterprise Edge 47 65 82 131 Status Disabled v System Resources
3. Canceling registration with the Enterprise Edge server Occasionally you may need to cancel registration with the Enterprise Edge server To cancel registration with the Enterprise Edge server 1 On the client PC click the Start button and then click Run The Run dialog box appears Type TCMSETUP C D Click the OK button A message appears confirming that you have cancelled registration with the Enterprise Edge server Click the OK button Restart the client PC and the Enterprise Edge server After you have finished configuring and registering all of the client PCs restart the Enterprise Edge server After you restart the Enterprise Edge server restart all of the client PCs Setting the Dialing Properties Some telephony applications use the dialing properties to define how calls are dialed Refer to the documentation that came with the telephony application to determine if the dialing properties are required for the client PC Note This document is based on the Windows 95 operating system Due to differences between the Windows operating systems supported by Enterprise Edge Personal Call Manager the information on the Dialing Properties dialog box may vary from what is described in this document Consult your Windows documentation for more information The dialing properties are accessed from the Dialing Properties dialog box To open the Dialing Properties dialog box 1 Click the Start button point to Se
4. Edge server For more information refer to Configuring TAPI on the Enterprise Edge server on page 10 4 Add Enterprise Edge TSP clients For more information refer to Adding Enterprise Edge TSP clients to the TAPI Server on page 11 5 Reboot the Enterprise Edge server P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 8 Starting an Enterprise Edge Unified Manager session You use Enterprise Edge Unified Manager to configure Enterprise Edge TSP on the Enterprise Edge server To start an Enterprise Edge Unified Manager session 1 Start a web browser on a computer with a LAN connection to the Enterprise Edge system For information about the web browser requirements refer to Browser requirements on page 35 Enter the IP address of the Enterprise Edge server and the port number for Enterprise Edge Unified Manager The Enterprise Edge Unified Manager port number is 6800 For example http 10 10 10 1 6800 Note If you do not know the IP address of the Enterprise Edge server ask your network administrator Click the Configure button Type your user name in the Login box The default user name is supervisor Type your password in the Password box The default password is visor Click the Connect button Setting up the Enterprise Edge server as a member server in a domain To set up the Enterprise Edge server as a member server 1 If your Enterprise Edge server is a stand alone server ask y
5. For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Services TAPI and TAPI Server Configuration The TAPI Server Configuration screen appears NORTEL ENTERPRIS EN NETWORKS Group Edit Configuration rfc n ji View Help Comprehensive TAPI Server Status Add Delet Del All 69 Enterprise Edge 47 65 82 131 Status Disabled System Resources Services Telephony TAPI Administrator Account voi Call Detail Recording API Service Provider User Account SSS Password DNS IP Routing P TAPI Privileges Alarm Service gt G NA Firewall Filters Management 3 Click the Status list box 4 Click Disabled 5 Quit Enterprise Edge Unified Manager Adding Enterprise Edge TSP clients to the TAPI Server You need to register each Enterprise Edge TSP client with the TAPI Server Only clients registered with the TAPI Server will be allowed to use Enterprise Edge TSP To register an Enterprise Edge TSP client add the extension number of the clients s telephone to the list of extensions registered with TAPI Server To add an Enterprise Edge TSP client 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 12 2 Choose Service
6. Services TAPI Administrator Account Vv a Po TAPI Service Provider 9 TAPI Server Configuration User Account MANN Consoles e Pa 7 ce oF 7 Password IE DNS IP Routing IPX Routing SNMP TAPI Privileges oo DomaniUser Account TAP Devices Allowed Web Cache NetLi Alarm NAT Firewall Filters Management Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 15 3 Click the Configuration menu and then click Add Entry to Privileges List Property Sheet x TAPI Privileges TAPI Devices Allowed TAA m m OM Save Cancel JA eady Warning Applet Window 4 In the Domain User Account box enter the Windows Networking user account of the Enterprise Edge TSP client 5 Inthe TAPI Devices Allowed box enter the extension number of the Enterprise Edge TSP client s telephone 6 Click the Save button 7 Repeat steps three to six for all of the Enterprise Edge TSP clients you want to add 8 When you are finished assigning telephones quit Enterprise Edge Unified Manager P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 16 Removing a telephone assignment 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Services TAPI and TAPI Server Configuration The TAPI Server Configuration screen app
7. TAPI Service Provider screen appears NORTEL 3 Ras GIS oc Group Configuration View Help Comprehensive Settings 63 Enterprise Edge 47 65 82131 lt Status Jin Service amp System YA Resources Description Enterprise Edge TAP Service Provider 6 Services hony Services Version TSP 4 1 3 20 4 0 Station Licenses 1 9 TAPI TAPI Service Provider TAPI Server Configuration Station List VoIP ay Stationfsl DHCP 257 DNS IP Routing touting lj Firewall Filters Management P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 30 Viewing the Enterprise Edge TSP version number The Enterprise Edge TSP version number appears in the Version field The information in this field identifies the Enterprise Edge TSP software version installed on the Server Viewing the Enterprise Edge TSP status The Enterprise Edge TSP status appears in the Status field This field indicates whether Enterprise Edge TSP is functioning In Service Enterprise Edge TSP is functioning and can communicate with the Enterprise Edge system Not in Service Enterprise Edge TSP cannot communicate with the Enterprise Edge system Typical causes for no communication are e the Enterprise Edge system is not operating e the Telephony Service in Windows NT Server is not running Enterprise Edge TSP error messages When Enterprise E
8. button Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 27 Adding a custom calling card The dialing parameters for some calling cards are already configured and appear in the list of calling cards If the calling card you are using is not on the list of cards you must add it To add a custom calling card 1 Click the Calling Card button The Calling Card dialog box appears Click the New button The Create New Calling Card dialog box appears Type the name of the calling card and click the OK button A message appears informing you that you must set up the dialing rules for the new calling card Click the OK button Click the Calling Card Phone Number box and type the calling card number Click the PIN number box and type your calling card PIN number Click the Long Distance Usage button A second Calling Card dialog box appears Calling Card Ea m Steps to make a call then wait for tone x then wait for 2 Seconds gt Dial Destination Number including area code gt then wait for Step 4 Dial Poo then wait for x Step 5 Dial EN then wait for gf Step 6 Dial Cancel 8 Click the first Dial list box and then click the first set of numbers to dial 9 Click the next Dial list box and then click the next set of numbers to dial P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 28 10 Repeat step nine until you c
9. under different names in the I am dialing from list box You can then quickly change to the new settings when you switch locations For example you may have a lap top computer that you use at both the north and south locations If they have different dialing requirements such as call waiting in the north but not in the south you can set up different sets of dialing properties in the I am dialing from list box Then when you switch locations you can change the dialing properties by changing the name that appears in the I am dialing from list box Creating a new location When you create a new location you are creating the name that is used to access the new set of dialing properties After you create the location any changes made to Dialing Properties dialog box are saved with this name To create a new location 1 Click the New button A dialog box appears confirming that a new location was created 2 Select the text in the I am dialing from list box 3 Enter the name of the new location 4 Change the other information on the Dialing Properties dialog box to match the dialing properties required for this location This information is described later in this section 5 Click the Apply button to store the changes with the new location Selecting a location When you select a location all of the dialing properties are changed to the settings that are stored for that location To select a location 1 Click the arrow
10. 3 Click the Access Control tab Network HE Configuration Identification Access Control m Control access to shared resources using Share level access control Enables you to supply a password for each shared resource Enables you to specify users and groups who have access to each shared resource Obtain list of users and groups From SALTLAKE 4 Select the User level access control option 5 Ensure the correct domain name is entered in the Obtain list of users and groups from box In this example SALTLAKE 6 Click the OK button File and Print Sharing must be enabled On Windows 95 client PCs you must enable the File and Print Sharing To enable the File and Print Sharing on the client PC 1 On the client PC click the Start button point to Settings and then click Control Panel 2 Double click the Network icon 3 Click the File and Print Sharing button The File and Print Sharing dialog box appears File and Print Sharing 24 x IV want to be able to give others access to my files P want to be able to allow others to print to my printer s 3 Carcel 4 Select both of the File and Print Sharing options and click the OK button P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 20 Registering with the Enterprise Edge server A client PC must register with the Enterprise Edge server Registering identifies which Windows NT server the Enterprise Edge TSP cli
11. NORTEL NETWORKS Enterprise Edge 2 0 TSP Configuration Guide www nortelnetworks com 2000 Nortel Networks P0911957 Issue 01 Contents Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6 Introduction to Enterprise Edge TSP 5 How does Enterprise Edge TSP work 5 Operating system requirements 6 Configuring the Enterprise Edge server for Enterprise Edge TSP 7 Server installation overview 7 Starting an Enterprise Edge Unified Manager session 8 Setting up the Enterprise Edge server as a member server in a domain 8 Setting up the TAPI administrator account 9 Configuring TAPI on the Enterprise Edge server 10 Enabling the TAPI Server 10 Adding Enterprise Edge TSP clients to the TAPI Server 11 Assigning a telephone to an Enterprise Edge TSP client 14 Removing a telephone assignment 16 Configuring a client PC to use Enterprise Edge TSP 17 Client installation overview 17 Installing Microsoft TAPI 2 1 on client PCs 17 Installing TAPI 2 1 on Windows NT 4 0 Workstations 17 Installing TAPI 2 1 on Windows 95 18 Installing TAPI 2 1 on Windows 98 18 Installing the TCP IP protocol on the client PC 18 Configuring TAPI on a client PC 18 Configuring the network settings on the client PC 18 Registering with the Enterprise Edge server 20 Restart the client PC and the Enterprise Edge server 21 Setting the Dialing Properties 21 Viewing Enterprise Edge TSP information 29 Accessing the Enterprise Edge TSP information 29 Vi
12. TAPI and TAPI Service Provider The TAPI Service Provider screen appears NORTEL CRTE aks ENTERPRIS EN Group Ed Configuration Performance Fau Report Tool Logoff View Help Comprehensive Add Delete 60 Enterprise Edge 47 65 82 131 System Resources Services Telephony Services Voice Mail Call Detail Recording 6 TAP TAPI Service Provider TAPI Server Configuration Cons ce VoIP Ga DHCP DNS IP Routing IPX Routing SNMP 0005 205 Monitor Web Cache Net Link Mar Alarm Service NAT Firewall Filters Management 257 Status In Service Description Enterprise Edge TAPI Service Provider 09090000 Version Tsp4132040 00 Station Licenses 1 Station List DR SSE Save Cancel R eady Warning Applet Window 4 Click the Station box and type the extension number of the client you want to add Note Make sure you add valid extension numbers only Adding an invalid extension number causes Enterprise Edge TSP to function incorrectly 5 Click the Save button 6 Repeat steps three to five for each Enterprise Edge TSP client you want to add 7 When you are finished adding clients quit Enterprise Edge Unified Manager Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Removing Enterprise Edge TSP clients If there is an Enterpris
13. dge TSP encounters an error an error message appears on the computer display In this message is a description of what the error is and a recommendation about what to do Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Troubleshooting 5 This section describes problems you may encounter when using Enterprise Edge TSP With each problem is a solution Troubleshooting while using Enterprise Edge TSP Normally when Enterprise Edge TSP encounters an error an error message appears on the display These error messages describe the problem and recommends a solution Enterprise Edge TSP stops functioning on client PCs that were previously functioning Check that the TAPI server is acquiring telephones correctly Open the TAPI Server Configuration screen in Enterprise Edge Unified Manager For more information refer to Assigning a telephone to an Enterprise Edge TSP client on page 14 Check to see if the affected TAPI clients still have a telephone assigned to them If a TAPI client does not have a telephone device assigned the TAPI server is not acquiring the telephones properly This can be caused by changing the extension number of the telephone or by the telephone going out of service Enterprise Edge TSP clients are not able to access their extensions when using a TAPI application Check all the settings on both the Enterprise Edge server and the client PC If the Enterprise Edge server becomes unavailable yo
14. e Edge TSP client that no longer uses Enterprise Edge TSP you can delete that client To delete a Enterprise Edge TSP client 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Service TAPI and TAPI Service Provider The TAPI Service Provider screen appears NORTEL ENTERPRI SEEGA NETWORKS Group Ed Configuration erformance View Help Comprehensive Settings 9 G Enterprise Edge 47 6582131 a Status Jin Service System 7A Resources Description Enterprise Edge TAPI Service Provider Services Telephony Services Version rer 41 3 20 4 0 Voice h 9 Call Detail Recording Station Licenses 1 9 TAPI TAPI Service Provider TAI er Configuration A Cor Station List VoIP Gateway Station s DHCP 257 DNS IP Routing IPX Routing Net Link Mar Alarm Service NAT Firewall Filters Management Click the extension number you want to delete Click the Configuration menu and then click Remove Station from List Click the Yes button to confirm deleting the client D pio oe Repeat steps three to five for each Enterprise Edge TSP client you want to delete 7 When you are finished adding clients quit Enterprise Edge Unified Manager P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide
15. ears NORTEL 3 RTE ares ENTERPRIS NEE Group dt Configuration Performance Fault Report Tool Logoff View Help Comprehensive TAPI Server Status Add Delete Del All 4 Enterprise Edge 47 65 82 131 5 Status Disabled v System Resources 6 Serices Telephony Services voi Call Detail Recording TAPI Service Provider TAPI Administrator Account er Configuratio User Account e Password DNS IP Routing IPX Routing TAPI Privileges _ ________Domain User Account TAPIDevicesAlowed Firewall Filters Management 3 Click the user account name of the Enterprise Edge TSP client Click the Configuration menu and then click Remove Entry from Privileges List 5 Click the Yes button 6 Repeat steps three to five for each telephone assignment you want to remove 7 When you are finished removing telephones assignments quit Enterprise Edge Unified Manager Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Configuring a client PC to use Enterprise 3 Edge TSP To use Enterprise Edge TSP from a client PC you must install and configure applications on the client PCs Client installation overview You must do the following steps on each client PC that uses Enterprise Edge TSP 1 Install TAPI 2 1 on the client PCs For more information refer Installing Microsoft TAPI 2 1 on client PCs on page 17
16. ent uses You need to register the client PC with an Enterprise Edge server only once The client PC continues to use the same Enterprise Edge server even after the client PC is restarted To register with the Enterprise Edge server 1 4 On the client PC click the Start button and then click Run The Run dialog box appears Type TCMSETUP C servername Note In this step servername is used as an example It represents the name of the Enterprise Edge server the user is registering with Contact your network administrator for the name of the Enterprise Edge server Click the OK button A message appears confirming that you have registered with the Enterprise Edge server Click the OK button Changing the Enterprise Edge server a client uses If there is more than one Enterprise Edge server in the domain clients can change the server they use To change the Enterprise Edge server used 1 On the client PC click the Start button and click Run The Run dialog box appears Type TCMSETUP C servername Note In this step servername is used as an example It represents the name of the Enterprise Edge server the user is registering with Contact your network administrator for the name of the Enterprise Edge server Click the OK button A message appears confirming that you are registered with the new Enterprise Edge server Click the OK button Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 21
17. er that interprets TAPI commands into a form that is understood by the telephone system Telephony Application Programming Interface TAPI A set of programming tools developed by Microsoft that provides a standard set of commands used to control any telephone For most telephone systems a TAPI service provider is required to use TAPI P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 38 Glossary Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01
18. ete 2 Click the Remove button P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 26 Use a calling card for long distance Select this option if you want to use a calling card for long distance telephone numbers The Calling Card button lets you define which calling card you are using To use a calling card 1 Select the Use calling card for long distance option If you have previously set up a calling card the settings for that calling card are used If you have not set up a calling card refer to Setting up a calling card To stop using a calling card 1 Clear the Use calling card for long distance option Setting up a calling card You must set up the calling card parameters before you can use a calling card To set up a calling card 1 Click the Calling Card button The Calling Card dialog box appears Calling Card XI None Direct Dial New Phone Number Calling Card Phone Number PIN number Po Long Distance Usage International Usage Cancel 2 Click the list box at the top of the dialog box 3 Scroll through the list to find the calling card you are using and click the calling card Note Ifthe calling card you are using is not on this list refer to Adding a custom calling card on page 27 4 Click the Calling Card Phone Number box and type the calling card telephone number 5 Click the PIN number box and type your calling card PIN number 6 Click the OK
19. ewing the Enterprise Edge TSP version number 30 Viewing the Enterprise Edge TSP status 30 Enterprise Edge TSP error messages 30 Troubleshooting 31 Troubleshooting while using Enterprise Edge TSP 31 Enterprise Edge TSP tips 33 Starting Enterprise Edge TSP 33 P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 4 Contents Appendix A Enterprise Edge Unified Manager requirements 35 Computer requirements 35 Browser requirements 35 Glossary 37 List of acronyms 37 Glossary terms 37 Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Introduction to Enterprise Edge TSP The Enterprise Edge Computer Telephony Integration CTI range of products provides an interface between your personal computer PC and your Enterprise Edge system With these products you can use telephony applications on your Windows computer to control your Enterprise Edge telephone One of the basic software components of Enterprise Edge CTI is Enterprise Edge TSP Enterprise Edge TSP works with Microsoft TAPI and Windows NT to allow your telephony application to communicate with and control your Enterprise Edge telephone How does Enterprise Edge TSP work Enterprise Edge TSP works with three other software components each providing a different function The four software components are Telephony applications Telephony applications are installed on client PCs Enterprise Edge TSP users run telephony applications to control t
20. he same numbers you dial if you are making an outside call from your telephone If you do not dial an extra number e g 9 when making a call from your telephone leave these boxes blank To change the outside line access numbers 1 Select the for long distance box and type the number required to access an outside line for a long distance call 2 Select the for local box and type the number required to access an outside line for a local call Dial using Use these options to choose tone dialing signals or pulse dialing signals when making a call To select pulse dialing click the Pulse dial option To select tone dialing click the Tone dial option Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Viewing Enterprise Edge TSP information A After Enterprise Edge TSP is installed and configured you can view information about Enterprise Edge TSP and how it is operating You can view e information about Enterprise Edge TSP e Enterprise Edge TSP error messages Accessing the Enterprise Edge TSP information From the TAPI Service Provider screen in Enterprise Edge Unified Manager you can e view the Enterprise Edge TSP version number e view the Enterprise Edge TSP status To access Enterprise Edge TSP information 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Service TAPI and TAPI Service Provider The
21. heir Enterprise Edge telephone With these applications Enterprise Edge TSP users give commands such as answer telephone to the Enterprise Edge system The telephony applications also display messages such as telephone ringing received from the Enterprise Edge system An example of a telephony application is Enterprise Edge Personal Call Manager Windows operating system Windows is installed on the Server and the client PCs Windows passes commands from the telephony application to TAPI and messages from TAPI to the telephony application Microsoft Telephony Application Programming Interface TAPI TAPI is installed on the Enterprise Edge Server and the client PCs TAPI converts industry standard commands received from Windows into a format that Enterprise Edge TSP can understand It also converts messages from Enterprise Edge TSP into an industry standard format and gives them to Windows Enterprise Edge TSP Enterprise Edge TSP is installed on the Enterprise Edge server as a Windows NT service Enterprise Edge TSP receives commands from TAPI and converts them into a format that is understood by the Enterprise Edge system It also receives messages from the Enterprise Edge system and converts them into a format that is understood by TAPI Microsoft and Windows are registered trademarks of Microsoft Corporation P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide The figure Enterprise Edge TSP overview on page 6 shows how
22. in the I am dialing from list box A list of locations appears 2 Click your current location The dialing properties are changed to the settings stored for this location P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 24 Deleting a location When you no longer need a location you can delete it from the list of locations To delete a location 1 Click the arrow in the I am dialing from list box The list of locations appears 2 Click the location you want to delete 3 Click the Remove button A confirm deletion message appears 4 Click the Yes button am in this country This list box defines the country you are currently in To select a country 1 Click the arrow in the I am in this country list box 2 Scroll through the list of countries 3 Click the country you are in Tip You can scroll quickly through the list of countries by typing the first few letters of the country s name As you type the list moves to the first country that matches the letters you type Area Code The Area Code box defines the area code you are currently in Enterprise Edge TSP uses the number in this box to determine if a call is a local call or a long distance call To enter an area code 1 Select the characters in the Area Code box 2 Type the area code In some locations the area code must always be added when dialing a telephone number To make Enterprise Edge TSP include the area code select the I a
23. irements The computer you use to run Enterprise Edge Unified Manager must have e a133 Mhz or higher Pentium CPU or compatible e 64 MB RAM e 10 MB disk space available e aminimun screen resolution of 1024 x 768 aminimum monitor size of 17 inches Browser requirements To use Enterprise Edge Unified Manager you must have Java Virtual Machine JVM 5 0 build 5 0 0 3188 or greater e one of the following web browsers Netscape Communicator 4 5 or greater Microsoft Internet Explorer 4 0 or greater If you are using Netscape Communicator set the following parameters e Enable Java On e Cached document comparison Every time If you are using Microsoft Internet Explorer set the following parameters e Check for newer versions Every visit to the page e Java JIT compiler enabled On For information about setting these parameters check the documentation that came with your web browser P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 36 Appendix A Enterprise Edge Unified Manager requirements Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Glossary List of acronyms CTI Computer Telephony Integration TAPI Telephony Application Programming Interface Glossary terms Computer Telephony Integration A set of hardware and software components that allows computers to access and control telephones TAPI service provider A set of commands developed by the telephone manufactur
24. lways have to dial the area code before the phone number option Dialing Rules In some locations calls within the same area code are considered long distance calls These calls require the area code for example 1 403 to be added to the front of the telephone number before they are dialed The Dialing Rules feature allows you to define the prefixes for example 222 xxxx that are long distance calls in your area code Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 25 To set the prefixes that are long distance 1 Click the Dialing Rules button The Dialing Rules dialog box appears Dialing Rules Ea Dial phone numbers with the following prefixes as long distance New Remove Dial phone numbers with the following area codes as local New Remove Cancel To add a prefix that is considered long distance 1 Click the New button located in the upper half of the dialog box The New Area Code and Prefix dialog box appears 2 Type the prefix and click the OK button To delete a prefix that is considered long distance 1 Click the prefix you want to delete 2 Click the Remove button To add a prefix that is considered local 1 Click the New button located in the lower half of the dialog box The New Area Code and Prefix dialog box appears 2 Type the prefix and click the OK button To delete a prefix that is considered local 1 Click the prefix you want to del
25. messages and commands are passed between the client PCs and the Enterprise Edge system Enterprise Edge TSP overview TSP client PC TSP client PC TSP client PC Telephony application Telephony application Telephony application Microsoft Windows Microsoft Windows Microsoft Windows Microsoft TAPI Microsoft TAPI Microsoft TAPI Server Responses from Commands Enterprise Edge from users E p Microsoft Windows NT Server Microsoft TAPI Enterprise Edge TSP Operating system requirements The Enterprise Edge server uses Windows NT Server 4 0 and Microsoft TAPI 2 1 You must also install TAPI 2 1 on all of the client PCs If you do not have TAPI 2 1 installed refer to Installing Microsoft TAPI 2 1 on client PCs on page 17 for instructions on how to install it Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Configuring the Enterprise Edge server for 2 Enterprise Edge TSP To use the Enterprise Edge TSP you must install and configure applications on the Enterprise Edge server and the client PCs Server installation overview 1 Setup the Enterprise Edge server as a member server in a domain For more information refer to Setting up the Enterprise Edge server as a member server in a domain on page 8 2 Set up a TAPI domain account with administration privileges on the member server For more information refer to Setting up the TAPI administrator account on page 9 3 Configure TAPI on the Enterprise
26. omplete all of the steps needed to make a call using your calling card Note Refer to the documentation that came with your calling card for the sequence of steps that are required with your card 11 When all of the required steps are added click the OK button 12 Click the International Usage button 13 Repeat steps eight to 11 to add the steps required to make an international call 14 Click on the OK button to return to the Dialing Properties dialog box Disable call waiting by dialing If call waiting is available for the current location use this field to define the numbers required to disable call waiting Your telephony application uses these numbers to disable call waiting when required To enter the numbers required to disable call waiting 1 Select the Disable call waiting by dialing option 2 Click the arrow in the Disable call waiting by dialing list box and click the appropriate disable call waiting code If the appropriate code does not appear on the list click the list box and type the disable call waiting code If call waiting is not used clear the Disable call waiting by dialing option To access outside lines There are two boxes for accessing outside lines The first box is for the digits required to access local numbers and the second box is for the digits required to access long distance lines These access numbers are required if you are using a line pool or call routing to make calls These numbers are t
27. our network administrator to add your stand alone server to the domain This changes your stand alone server into a member server Ask your Network Administrator to ensure all of the TAPI users are in the same domain as the TAPI domain account Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Setting up the TAPI administrator account You must set up the TAPI administrator account before you can enable Enterprise Edge TSP To set up this account 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Services TAPI and then TAPI Server Configuration The TAPI Server Configuration screen appears NORTEL SRT EL aus ENTERPRIS EN Group Edit Configuration Performane Fault Report yol View Help Comprehensive Add Delete Del All r TAPI Server Status Q 69 Enterprise Edge 47 65 82 131 System Resources Services Telephony Services Voice Ma 9 Call Detail Recording TAPI TAPI Service Provider Status Disabled w ir TAPI Privileges TAPI Administrator Account User Account Password 3 Inthe Windows NT Domain box enter the domain name for the Enterprise Edge server 4 Inthe User Account box enter the account name for the TAPI administrator 5 In the Password box enter the password for the TAPI administrator 6 Quit En
28. talling TAPI 2 1 on Windows 98 You do not need to install TAPI 2 1 on Windows 98 PCs TAPI 2 1 is included with Windows 98 Installing the TCP IP protocol on the client PC The TCP IP protocol must be installed on the client PCs Refer to your Windows documentation for instructions on how to install the TCP IP protocol Configuring TAPI on a client PC You must configure each client PC to work with the Enterprise Edge server To configure the client PC you must e configure the network settings e register with the Enterprise Edge server e set the dialing properties e restart the client PC Configuring the network settings on the client PC For the client PC to communicate with the Enterprise Edge server there are three network settings required The client PC must be in the same domain as the Enterprise Edge server The client PCs can be logged into only one domain at a time Remove the client PCs from any prior domains before setting up the client Tip The client PC can be in a different domain if there is an appropriate trust relationship established between the two domains The Access Control must be set to user level On Windows 95 client machines you must set access control to user level To set the Access Control on the client PC 1 On the client PC click the Start button point to Settings and click Control Panel 2 Double click the Network icon Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01
29. terprise Edge Unified Manager PO911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 10 Configuring TAPI on the Enterprise Edge server You must configure the TAPI Server on the Enterprise Edge server before network users can use it to access Enterprise Edge TSP To configure the Enterprise Edge server you must e enable the TAPI Server add Enterprise Edge TSP clients to the TAPI Server e assign telephones to Enterprise Edge TSP clients Enabling the TAPI Server TAPI Server must be enabled before Enterprise Edge TSP clients can connect To enable the TAPI server 1 Start an Enterprise Edge Unified Manager session For more information Starting an Enterprise Edge Unified Manager session on page 8 2 Choose Services TAPI and TAPI Server Configuration The TAPI Server Configuration screen appears NORTEL ENTERPRIS EN NETWORKS Group Edit Configuration rman View Help Comprehensive TAPI Server Status 69 Enterprise Edge 47 65 82 131 Status Disabled w System Resources Services TAPI Administrator Account User Account SOS Password DNS IP Routing P TAPI Privileges 3 Click the Status list box 4 Click Enabled 5 Restart the Enterprise Edge server Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 Disabling the TAPI server To disable the TAPI server 1 Start an Enterprise Edge Unified Manager session
30. ttings and then click Control Panel P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 22 2 Double click the Telephony icon The Dialing Properties dialog box appears Dialing Properties HEI My Locations Telephony Drivers am dialing from Detaut Location zj New am in this country Area Code Canada z 403 Dialing Rules F always have to dial the area code before the phone number Tl Disable call waiting by dialing Use calling card for long distance Calling Card TIR EN E for long distance To access an outside line first dial 2 EN for local Dial using Tone dial Pulse dial From the Dialing Properties dialog box you can e choose the location you are dialing from I am dialing from e choose the country you are in I am in this country e set the area code you are dialing from Area Code e set the number used to disable Call Waiting Disable call waiting by dialing e choose whether to use a calling card Use a calling card for long distance e set how to access to lines To access an outside line e choose the type of dialing system Dial using Enterprise Edge 2 0 TSP Configuration Guide P0911957 Issue 01 23 I am dialing from Use the I am dialing from list box to save sets of dialing properties You use this list box when you have a computer such as a lap top that you use at different locations The settings for the different locations are saved
31. u must restart the client PCs to get their TAPI services back Always restart the client PCs after the Enterprise Edge server is restarted Install the NetBEUI protocol on the Enterprise Edge server and the client PCs P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 32 Enterprise Edge 2 0 TSP Configuration Guide PO911957 Issue 01 Enterprise Edge TSP tips 6 Starting Enterprise Edge TSP The TAPI server starts up when any TAPI application or service is launched for example TSP Launcher During start up the TAPI server acquires all of the telephones identified in the TAPI Server Configuration Acquiring the telephones runs in the background and can take as long a five seconds for each telephone If you have a TAPI service setup to start at boot time the Server s start up can take a number of minutes to complete For example if you have a Server configured with 50 telephones initialization of TAPI server can add four minutes to the server start up time P0911957 Issue 01 Enterprise Edge 2 0 TSP Configuration Guide 34 Enterprise Edge 2 0 TSP Configuration Guide PO911957 Issue 01 Appendix A Enterprise Edge Unified Manager requirements Perform most of the administration for the Enterprise Edge system using Enterprise Edge Unified Manager Enterprise Edge Unified Manager operates on the Enterprise Edge system but you access it using a web browser running on another computer on the network Computer requ
Download Pdf Manuals
Related Search