Avaya Basic Call Management System Reporting Desktop Release 2.4.6 Release Notes
Contents
1. Basic Management Reporting Desktop R2 4 6 Release Notes Basic Management Reporting Desktop R2 4 6 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document might be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales ag2. Management Reporting Desktop R2 4 6 Release Notes Scenarios Installation instructions 13 Start the BCMSVu Client and check that the client is connected successfully to BCMSVu server Check that the client version is R2 4 6 Build 321 by using the menu Help gt About BCMSVu Assumptions e The scenarios mentioned in the section BCMRD R2 4 6 Build 321 installation instructions assume that BCMRD components are installed under the parent BCMRD folder named BCMS Vu For example The BCMRD server files should be located inside the folder BCMS Vu Server All references in the document of BCMRD and BCMSVu refer to Basic Call Management Reporting Desktop which was earlier called as BCMSVu Technical Support If user is having trouble with BCMRD R2 4 6 user should 1 Retry the action Carefully follow the instructions in written or online documentation Check the documentation that comes with the hardware for maintenance or hardware related problems 3 Note the sequence of events that led to the problem and the exact messages displayed Have the Avaya documentation available 4 the problem occurs again contact Avaya Technical Support by e Logging in to the Avaya Technical Support Web site http Awww avaya com support e Calling or faxing Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya Support site User may be asked to email one or more files to
3. Technical Support for analysis of user s application and its environment Note If user has difficulty reaching Avaya Technical Support through the above URL or email address user needs to go to http www avaya com for further information Avaya Global Services Escalation Management provides the means to escalate urgent service issues For more information see the Escalation Contacts listings on the Avaya Web site For information about patches and product updates see the Avaya Technical Support Web site http www avaya com support Page 8 of 8
4. instructions and assumptions that the user must consider while installing BCMRD This document also includes the supported Communication Manager CM versions This service pack contains the fixes and enhancements provided by all the previous service packs For example BCMRD R2 4 6 release includes fixes for dual multi core processor support made in service pack R2 4 1 support to CM5 2 and upgrade from 7 digit dial plan to the 13 digit dial plan made in service pack R2 4 2 Vista support made in R2 4 3 and Windows 7 32 bit along with CM6 0 compatibility support in R2 4 4 support to CM6 0 1 and non admin client feature support with service pack R2 4 5 If user wants to use any of these features user can directly upgrade to this service pack also For more information about R2 4 X features and fixes refer to the respective release notes on the Avaya support site Note Earlier BCMRD releases from R2 4 to BCMRD R2 4 5 are not certified to work on a 64 bit operating system BCMRD R2 4 6 is not certified to work on 64 bit versions of Windows 2003 Windows XP and Windows Vista Refer to the Installation guide and User guide on the Avaya support site http support avaya com for more information on previously supported platforms functionality and installation instructions What s New 1 Compatibility with Windows 2008 operating system 32 bit and 64 bit BCMRD R2 4 6 release supports Windows 2008 operating system 32 bit and 64 bit Sta
5. duct may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com ThirdPartyLicense Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http www avaya com support Trademarks Avaya and the Avaya logo are either registered trademarks or trademarks of Avaya Inc in the United States of America and or other jurisdictions All other trademarks are the property of their respective owners Downloading documents For the most current versions of docu
6. mentation see the Avaya Support Web site Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Support Web site http www avaya com support Basic Management Reporting Desktop R2 4 6 Release Notes Contents Release notes OVEIVIOW visi ncticcsancrinctancinaciancdentuanedeaciameniatinncdincaumonied enmabieceumetimeninte 3 WAS INOW cere ett AE le MOE REE BE COE EE 3 KNOWN ISSUES 4 Problems fixed nira huss Cause inte 4 BCMRD R2 4 6 Build 321 Installation 5 ASS MPUONS aisles ty Rake acti tata NE E R NTRA 8 Technical Support 8 Page 2 of 8 Basic Management Reporting Desktop R2 4 6 Release Notes Release notes overview Avaya Basic Call Management Reporting Desktop BCMRD R2 4 6 aims to provide an essential upgrade to the last release of BCMRD R2 4 5 The upgrade enables BCMRD to operate with Windows 2008 32 bit and 64 bit and Windows 7 64 bit The document provides important information about BCMRD including issue description enhancements and suggested solutions for R2 4 6 It also includes scenarios with the corresponding installation
7. ndard and Enterprise editions 2 Compatibility with Windows 7 64 bit operating system BCMRD R2 4 6 release now supports Windows 7 operating system 64 bit Professional and Enterprise editions Note The BCMRD R2 4 6 release supports Communication Manager 6 0 1 along with backward compatibility with Communication Manager 6 0 5 2 5 1 and 5 0 It continues to support 32 bit Windows Vista Windows XP Windows Server 2003 and Windows 7 Page 3 of 8 Basic Call Management Reporting Desktop R2 4 6 Release Notes Known Issues DAO error in 64 bit while running R2 4 installer BCMS u R2 Server InstallShield Wizard DAO Setup Failed Setup will continue however DAO needs to be installed for correct operation Please ignore this error message BCMRD R2 4 6 upgrade installer will install and register the required files for running BCMRD on 64 bit environment Problems fixed This section consists of the following table describing and summarizing the issues Work Item Issue Description Resolution Workaround Number wi00960652 BCMRD Agent interval report not Crystal reports templates updated in aligned when exported to Excel BCMRD R2 4 6 Page 4 of 8 Basic Management Reporting Desktop R2 4 6 Release Notes BCMRD R2 4 6 Build 321 Installation Instructions This section consists of the following table providing scenarios and assumptions corresponding to the installa
8. nse type s Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specific identified Server CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without prior consent and payment of an upgrade fee Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Pro
9. reement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the Avaya Support Web site http www avaya com support License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FORA REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User Lice
10. the BCMRD server or client on a Windows 2008 32 bit and 64 bit operating system user needs to download and install the WinHlp exe from this link http www microsoft com download en details aspx id 19771 Reboot all the machines where BCMRD applications are installed Check to verify that the upgrade is successful Check that a folder is created at the location BCMS Vu BCMRD_ Backup that stores the folders and files of previous version of BCMRD as backup The upgrade installation log file is located at BCMS Vu Upgrade_log log_321 txt a In case user has selected BCMRD Start up feature option during installation user needs to go to the Windows services window and check that the Startup service is up and running Now BCMSVu server runs automatically with the existing configured server profile b In case user did not select the BCMRD Start up feature option during installation user needs to start the BCMSVu Server and check that the server is connected successfully to the respective CM Check that the Server version is R2 4 6 Build 321 by using the menu Help gt About BCMSVu Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server Check that the client version is R2 4 6 Build 321 by using the menu Help gt About BCMSVu Perform the historical download operation Register the BCMSVu Client on the BCMSVu server Page 7 of 8 Basic
11. the upgrade is successful Check that a folder is created at the location BCMS Vu BCMRD_ Backup that stores the folders and files of previous version of BCMRD as backup The upgrade installation log file is located at BCMS Vu Upgrade_log log_321 txt a In case user has selected BCMRD Start up feature option during installation user needs to go to the Windows services window and check that the BCMRD_ Startup service is up and running Now BCMSVu server runs automatically with the existing configured server profile b In case user did not select the BCMRD Start up feature option during installation user needs to start the BCMSVu Server and check that the server is connected successfully to the respective Communication Manager Check that the Page 5 of 8 Basic Management Reporting Desktop R2 4 6 Release Notes Scenarios Installation instructions Server version is R2 4 6 Build 321 by using the menu Help gt About BCMSVu c In case user is already using BCMRD_Startup service feature of R2 4 4 then while upgrading user will be shown an informative page stating that Automatic Startup feature of BCMRD Server is already installed User needs to continue with the installation wizard Once installation is complete user needs to go to the Windows services window and check that the BCMRD_ Startup service is up and running With BCMRD R2 4 6 BCMSVu server runs automatically
12. tion instructions Scenarios Installation instructions Scenario 1 Upgrade to BCMRD 2 4 6 Assumptions BCMRD server and client R2 4 or R2 4 x already installed Sentinel driver compatible with the hardware system and operating system is already installed Stop BCMRD Clients if running Stop BCMRD Server if running If the BCMRD_ Startup service is already installed then go to windows gt services and stop the BCMRD_ StartUpService service Go to Task Manager and click Processes tab Confirm that the following processes are not running If these processes are running user can terminate them by using Windows Task Manager gt Processes Select the specific process and click End Process a Omninames exe b ConnectionServer exe BCMSVuClient exe d BCMSVuServer exe e BCMRDSVC exe Download BCMRDR2 4 6 Setup exe from Avaya Support site and run it and follow the wizard a While installing the BCMRD server or client on a Windows 7 operating system user needs to download and install the WinHlp exe from this link http www microsoft com download en details aspx id 91 b While installing the BCMRD server or client on a Windows Vista operating system user needs to download and install the WinHIp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink LinkID 821 48 Reboot all the machines where BCMRD applications are installed Check to verify that
13. with the existing configured server profile Start the BCMSVu Client and check that the client is connected successfully to the BCMSVu server Check that the client version is R2 4 6 Build 321 by using the menu Help gt About BCMSVu Page 6 of 8 Basic Management Reporting Desktop R2 4 6 Release Notes Scenarios Installation instructions Scenario 2 A fresh BCMRD installation of R2 4 6 1 11 12 Install BCMRD Server 2 4 Build 314 Note You may get DAO installation failed error during the BCMRD Server installation on 64 bit OS Ignore the error and continue with the installation Refer Known Issues section for more information Install BCMRD Client R2 4 Build 314 Install the required version of Sentinel driver software Reboot all the machines where BCMRD applications are installed Download BCMRDR2 4 6 Setup exe from Avaya Support site and run it and follow the wizard a While installing the BCMRD server or client on a Windows 7 operating system user needs to download and install the WinHlp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink Linkld 166421 b While installing the BCMRD server or client on a Windows Vista operating system user needs to download and install the WinHIp32 exe from the link http support microsoft com kbid 917607 and http go microsoft com fwlink LinkID 82148 c While installing
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