Avaya Backup and Restore BCM Rls 6.0 User's Manual
Contents
1. 38 4 NN4001 1 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore Backup amp Restore Overview The BCM programming can be backed up and restored on an immediate or scheduled basis You can view the backup schedule and change it as required The restore operation can be performed on a demand only basis You can back up data to different locations including e The BCM hard drive e Remote resources e A USB storage device Note Whichever destination you choose a copy of the most recent backup always remains on the BCM You can use this to restore your BCM without transferring a backup from an external device or server About Backups Backups collect the configuration settings and the data generated during the normal operation of the BCM system Examples of configuration settings include IP configuration details Telephony programming SNMP settings Call Detail Recording settings BCM schedules for example the backup schedule and the log retrieval schedule e Greetings e Prompts Examples of data generated during normal operations include e Voicemail messages e Call Detail Records e Faxes e Envelope information NN40011 029 Issue 1 2 BCM Ris 6 0 5 Backup amp Restore Optional Component Description When performing a backup there are various options that can be selected or de selected If the backup file and backup operation time are a consideration these options can be omitted dur2. System Metrics H E Telephony Metrics acm I E E Utilities M Ec Backup and Restore Lal Restore H E Logs ES Auto Administration Manager ANS Software Management 4 Click the Backup button The Backup window opens NN40011 029 Issue 1 2 BCM Rls 6 0 19 Backup amp Restore 5 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation Click the OK button to proceed x Backup ka USB Storage Device Timestamp in Filename v Optional Components Component Call Detail Recording CallPilot configuration CallPilot messages IP Music Note including some of these options in the backup may cause service interruptions 6 Then click Yes to perform the backup x Call Detail Recording May produce a large volume of data CallPilot messages Service interruption IP Music May produce a large volume of data 20 NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore 7 A progress window opens When the backup is complete the Backup Complete message appears Click the OK buiton Backup to FTP Server 1 Select the Administration tab open the Backup and Restore folder and then click Backup The Backup panel opens and displays the Immediate Backup tab Task Navigation Panel Backup Configuration Administration
3. Performing Immediate Backups Immediate backups can be sent to the following storage locations The BCM itself The Client PC running Element Manager Network folder A USB storage device inserted into the USB port of the BCM An FTP server A SFTP sever Note A backup operation will interrupt CallPilot services if CallPilot Components are included in the backup You can exclude these components from the backup if you want to perform a backup that does not affect the system or include them and perform a backup at a time when the system is typically not in use Accessing Backup amp Restore in Element Manager 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager Business Communication Manager A Business Element Manager FT AVG 9 0 T Viewer Central Inc Uninstall F BCM Dial by Name 2 0 F7 WebEx Recorder amp Player E f Programs 2 Microsoft ASP NET 2 0 AJAX Extensions 4 Documents ah oso 2 Microsoft Office Settings gt F Microsoft Office Live Meeting 2007 2 Microsoft SQL Server 2005 p rom i 2 Mozilla Firefox Help and Support E E J Run 2 QuickTime z 2 Quote Tool BC 12 Log Off Pauls E Real EA 0 shutdown m m SharePoint a ae Yv r Y ud a v m h k m m hi a Mun Yv hg m 7 myr a mE m Sy gi has m m m m Yv s start
4. Scheduled Backups H System Metrics BEEN vu H Telephony Metrics Backup Eo My Computer H Utilities Er Backup and Restore t Restore H E Logs AES Auto Administration Manager AS Software Management Backup 9 The Backup panel opens and displays the Immediate Backup tab Backup to the BCM Note This is the least safe location to store a backup should the BCM hard drive become corrupt your backup will be lost 1 In the Backup To selection field choose BCM Task Navigation Panel Back Configuration Administration meter H General Immediate Backup Scheduled Backups H System Metrics H 3 Telephony Metrics Backup to Mv Computer Fy Utilities g PCM H Backup and Restore My Computer 9 Network Folder tif Restore FTP Server HED Logs SFTP Server H Auto Administration Manager USB Storage Device Software Management 12 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 2 Click the Backup button The Backup window appears 3 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation Click the OK button to proceed A Backup I x Backup to BCM Optional nl Call Detail Recordin CallPilot aires n CallPilot messages IP Music Note Including some of these optio
5. E E1 General Immediate Backup Scheduled Backups HE System Metrics H E Telephony Metrics Fy Utilities Backup to JEg Backup 3 13 Backup and Restore iL Restore EC Logs H Auta Administration Manager Software Management 2 Select FTP Server from the Backup to dropdown box Task Navigation Panel Backu Configuratian Administration iii Ea General Immediate Backup Scheduled Backups H 0 System Metrics H Telephony Metrics e acm E H E Utilities BCM H 4 Backup and Restore JMy Computer Network Folder i Restore FTP Server EJ Logs N SFTP Server FE Auta Administration Manager USB Storage Device BES Software Management NN40011 029 Issue 1 2 BCM RIs 6 0 21 Backup amp Restore 3 Configure the FTP Server attributes Backup Immediate Backup Scheduled Backups Backup to FTP Server FIP server 200 30 30 65 User name Guest Password u ZEEE Directory Attribute Action o amp FTP Server 4 Click the Backup button The Backup window opens 5 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation Click the OK button to proceed Note including some of these options in the backup may cause service interruptions E B
6. in any form without the prior written permission of a duly authorised representative of IT EL NN4001 1 029 Issue 1 2 BCM Rls 6 0 3 Backup amp Restore Table of Contents Backup amp Restore eese eere eee 5 UT AVERRUUUUTTITTMTTTTTMT 5 ADOULBACKUD uitio M Lei EIL LA uer 5 Optional Component Description cccceccceccceeeeeeeeceeeeeeeeeeeeeeseeeesseaseeeesssaaees 6 BAC KU FESO seei nieucacntunsias Roca bie e adc tnmsen tiiannnittentcteths 6 Backup LOCATORS aerei esito a a O a aa 6 FOW ONA T N NNN 8 Performing Immediate Backups eese 9 Accessing Backup amp Restore in Element Manager ccceeeseeeeeeeeeeeeeeees 9 BackUp tO ING BOW cT 12 Backup to Personal Computer uve diec ente cu a aiid 14 Backup to INGIWOFK F OIG GM x d eis eec Une ecu rede CU esed doen lee ee ee 17 Backup to a USB Storage Device rssi a a 19 BackUp TO FIP SOGNET NT TT 21 BacKUD IO SFTP SOV Cl qr ELM 23 Schieduled BackU ps i toot ra rt eet aor twee sU Prae twr te Res un 26 Performing a Scheduled Backup ccccccccsssseeeeeceeseeeeeeceeeeeeeseeaseeeeesaaeeeess 27 Timestamp Backup Files siue Ronaldus Ranae Rana bau Rand 29 missio MN M 30 RESTOS ODUONS EUM 31 Perorming amp Restol Gressin datus cu a a a Boe 32 To Restore the Factory Configuration cccccsececsseeeeseeeeeeeeeseeeeseeeeess 34 Avaya Documentation Links
7. 2 Interne L2 3 Window F7 SMC 3455 NN4001 1 029 Issue 1 2 BCM Rls 6 0 9 Backup amp Restore 2 Alternatively double click on the Business Element Manager desktop icon A Business Element Manager 3 You will be presented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help ip Exit x Cut is Copy E3 Paste BER Web Page Validate Device z3 Connect r4 Delete Element Navigation Panel Network Elements A 200 30 30 30 73 E 200 30 30 51 4 BCM Chester A 200 30 30 77 TEST BCM50 R6 1 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM A Avaya Business Element Manager Network Elements 200 30 30 80 File Edit View Network Session Tools Help fp Exit ds Cut Ga Copy OY Paste WebPage f Validate Device S Connect X Delete twork Elements 54 10 1 1 2 A 10 1 1 66 4 200 30 30 30 73 A 200 30 30 51 iy BCM Chester Connection Information IP Address 200 30 30 80 Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 10 NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restor
8. AVAYA BCM Rls 6 0 Backup amp Restore Task Based Guide Backup amp Restore Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has n
9. Backup amp Restore 6 A warning window opens and displays information about components that will be affected by the restore operation If OK click Yes to continue x Restore will impact the following components Component Warning jnfiguration Service interruptio ca Dilat IL ILLI Dulemt ri Ir HL IES Ji 7 A progress window opens When the operation is complete the Restore complete window opens Click the OK button 8 The BCM will then reboot To Restore the Factory Configuration Your BCM is delivered with a backup file that was created at the factory This file can be a helpful starting point if you decide to completely re configure your BCM and would like to erase the settings programmed on your device Although you can select individual components to restore it is recommended that you restore all components when using this option Note For alternative methods of resetting the BCM to default states refer to the BCM Command Line Interface section of the of the respective model Hardware and Installation guide 34 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 1 Click the Administration tab Open the Backup and Restore folder and then click Restore Task Navigation Panel meer Genera H E System Metrics H E Telephony Metrics H E Utilities EH C Backup and Restore H E Logs H E Auto Administration Ma AHS Software Management Restore Res
10. CallPilot messages Service interruption Core Telephony Reboots device Core Telephony Service interruption IP Telephony Service interruption Media Services Manager Reboots device security service interruption Security Replaces SSL certificate 36 NN40011 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore 8 A progress window opens When the operation is complete the Restore complete window opens Click the OK button x m 9 The BCM will then reboot NN4001 1 029 Issue 1 2 BCM Rls 6 0 37 Backup amp Restore Avaya Documentation Links e Administration and Security guide 38 NN40011 029 Issue 1 2 BCM RIs 6 0
11. NGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Thir
12. Server SFTP Server USB Storage Device Factory Default refer to the Restore to Factory Configuration section of this guide Task Navigation Panel Configuration Administration COSME H General H E System Metrics H E Telephony Metrics E E Utilities E C3 Backup and Restore Backup BES EE Fl Logs EHE Auta Adminiskr ation Manager EC Software Management Restore From HECH USB Storage Device Factory Default 32 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 3 Select the location for the Backup file You may need to enter further locations and security details so that the BCM can access the backup file 4 The backup file detail box appears If all details are correct click OK xj File File size 286720 Backup date 2010 07 06 17 17 Backup version 6 0 0 0 d If you proceed this file will replace the backup file that is currently on this BCIM 5 The Select Components to Restore window opens From the open window select the optional components that you want to include from the backup file Click the OK button when ready A Select Components to Restore X File Backup date 2010 07 06 17517 Backup version 6 0 0 0 Activity Reporter Alarm Settings Auto Administration Manager Call Detail Recording CallPilot configuration CallPilot messages Core Telephony Data Services Network Interfaces Date and Time Doorphone NN4001 1 029 Issue 1 2 BCM Rls 6 0 33
13. ackup to FTP Server Timestamp in Filename Iv Optianal Components Component Call Detail Recording CallPilot configuration CallPilot messages IIF Music 22 NN40O1 1 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 6 Then click Yes to perform the backup x Call Detail Recording produce a lar x olume of data CallPilot messages Service interruptio IP Music M pri i a a ge volume of data 7 A progress window opens When the backup is complete the Backup Complete message appears Click the OK button A Backup X sero Backup to SFTP Server 1 Select the Administration tab open the Backup and Restore folder and then click Backup The Backup panel opens and displays the Immediate Backup tab Task Navigation Panel Backup Configuration Administration P m General Immediate Backup Scheduled Backups H E System Metrics O Fl Telephony Metrics Backup to H Utilities Backup Backup and Restore 1 Restore Ec Logs H Auto Administration Manager Software Management NN4001 1 029 Issue 1 2 BCM Rls 6 0 23 Backup amp Restore 2 Select SFTP Server from the Backup to dropdown box Task Navigation Panel ees Backup Configuration Administration H E General Immediate Backup Scheduled Backups System Metrics H Telephony Metrics Backup to ecm iy Utilities ch EH Backup and Restore t Restore H E Logs SFTP Server Ec Auto Adm
14. clude or exclude these components from the backup operation Click the OK button to proceed 4 Backup x Backup to Network Folder Timestamp in filename v Optional Components Component Call Detail Recording allPilot configuration CallPilot messages IP Music Note including some of these options in the backup may cause service interruptions 7 Then click Yes to perform the backup x Component Warning IP Music May produce a large volume of data k 18 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 8 A progress window opens When the backup is complete the Backup Complete message appears Click the OK button Backup to a USB Storage Device 1 Insert a USB storage device into the USB slot on the front of the BCM 2 Select the Administration tab open the Backup and Restore folder and then click Backup The Backup panel opens and displays the Immediate Backup tab Task Navigation Panel i Backu Configuration Administration E H E General Immediate Backup scheduled Backups H System Metrics ackun to ER H Telephony Metrics I M H Utilities E ie Backup and Restore i Restore H E Logs Ae Auto Administration Manager EE Software Management 3 Select USB Storage Device from the Backup to dropdown box Task Navigation Panel oa Backu Configuration Administration E Ea General Immediate Backup Scheduled Backups
15. d Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced
16. d produce a file of at least 1 GB Backup Locations The BCM can be backed up to the locations outlined in the following table The table lists the destinations to which you can back up configuration and application data Each backup operation regardless of destination replaces the BCM s own copy of the backup 6 NN4001 1 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore BCM For an immediate backup saves data to the hard drive of the BCM You cannot specify a path Each backup rewrites any pre existing backup of the same type My Computer For an immediate backup saves data to any accessible location on the client PC on which the BCM Element Manager is installed You can specify a name for the backup so that the pre existing backup is not automatically overwritten Network Folder Saves data to a shared network folder The remote server must provide a Microsoft Windows like shared file resource and a user account with rights to create and write files in the destination location You cannot browse the network directories to select the best destination folder but you can specify a directory by identifying the path USB Storage Saves backup files to a USB storage device Device The files will be written to the top directory level You cannot specify a path to a different directory on the storage device Each backup overwrites any pre existing backup of the same type A USB storage device must be formatted as FAT32 FTP Server Sav
17. e 6 A warning screen will appear read the warning and click OK x WARNING This computer system and is PRIVATE and PROPRIETARY and may only be accessed by network authorized users Unauthorized use of this computer system or network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information WebPage JP Validate Device b Disconnect j Refresh fl Auto efresh Ey Metwork Elements Configuration Administration beg 10 1 12 IP UP j Account Notifications 30 73 EE System R H Administrator Access 200 30 30 51 H Resources BCM Chester pepe H Telephony 20 24 Fi Data Services 9 473 Applications User ID nnadmin Telset user ID 738662 Last successful login 2010 07 01 09 42 NN4001 1 029 Issue 1 2 BCM RIs 6 0 11 Backup amp Restore 8 Select the Administration tab open the Backup and Restore folder and then click Backup Task Navigation Panel Backu Configuration Administration E A General Immediate Backup
18. es backup data to a File Transfer Protocol server Credentials and backup data are sent without encryption The remote server must provide an FTP server application and a user account with rights to allow the BCM to create and write files in the destination location You cannot browse the FTP server to select the best destination folder but you can specify a directory by identifying the path SFTP Server saves backup data to an SFIP server This method sends encrypted login credentials and backup data You must set up the remote SFTP server to allow the BCM to communicate with the SFTP server The BCM system can generate a public SSH key which you must install on the remote SFIP server For information about SSH keys see the chapter BCM Security Note Before you back up BCM data make sure that the BCM has appropriate access to the shared resource on which you will store the data You must set full access permissions on the shared resource NN40011 029 Issue 1 2 BCM RIs 6 0 7 Backup amp Restore Flow Chart Use the flow chart below to determine which sections of the guide to use Which operation do you wish to perform Backup Restore Will the Backup be Immediate or Refer to the Restore section of this Scheduled guide Immediate Scheduled Refer to the Performing Refer to the Scheduled Immediate Backups section Backups section of this of this guide guide 8 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore
19. estamp In Filename 9 47 Utilities EC Backup and Restore NEZ i Restore H E Logs EH Auta Administration Manager EC Software Management Delete 3 The Scheduled Backups panel opens Click the Add button 4 The Add Scheduled Backup window opens Select the required backup type and click the OK button Network Folder USB Storage Device FIP Server SFTP Server 5 The Add Scheduled Backup window opens Enter any specific location details This example shows a Scheduled Backup to an FTP server Add Scheduled Backup X Backup to FTP Server FTP server User name Backup Passwor 5 Directory NN40011 029 Issue 1 2 BCM RIs 6 0 27 Backup amp Restore 28 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation x Backup to FTP Sever Memo PO Timestamp in filename v Optional wie lel C pn Detail Recording allPilot configuration apie messages IP Music x 41 I I Schedule Recurrence once y Month January Day of month 1 Time 10 55 m Next configure the Schedule Recurrence and additional details which determine when the backup operations will be performed Click OK when finished Add Scheduled Backup x Backup to Fre Server Memo arma in filena
20. ing the backup to save time and space Attribute Description 1 1 1 1 Call Detail Recording Includes CDR logs containing call information CallPilot Configuration Includes Voicemail and Contact Centre information Voicemail and Contact Centre messages board Music Manager e Backups can take some time if there are lots of VoiceMail messages to be included within the backup process e The backups can be stored at various locations Note It is recommended that you back up BCM data on a regular basis In particular you should perform a backup of the BCM before you undertake major configuration changes and before you apply a software update or upgrade You can restore data to the same system or to a different system at the same software release level The BCM checks the software release level of the destination system and will provide a warning if an incompatible software release is detected Backup and restore operations are performed by only one operator at a time to avoid conflicts with other operations All passwords and database records included with your backup file are encrypted You can schedule backup operations to occur at specified times and save a record of the backup schedule that you set Backup File Size Backups can vary in time and size A basic set up could produce a backup file of 4MB or more For example a system with 50 hours of voicemail may take 30 minutes to save to the BCM an
21. inistration Manager USB Storage Device Software Management 3 Configure the SFTP Server attributes Backup Immediate Backup Scheduled Backups Backup to SFTP Server oF TP server User name SecurebCcm Password Directory Attribute Action gt o O SFTP Server Enter the hostname or IP address of the SFTP server Enter the user name associated with the SFTP server Enter the Password associated with the SFTP server Enter the path to the subdirectory optional 4 Click the Backup button The Backup window opens 24 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 5 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation Click the OK button to proceed Backup X Backup to Timestamp in Filename v onents Call Detail Recording CallPilot configuration CallPilot messages IP Music Note including some of these options in the backup may cause service interruptions 6 Then click Yes to perform the backup TT x A Backup will impact the following components Call Detail Recording May produce a large volume of data CallPilot messages Service interruption IP Music May produce a large volume of data aa A Perform Backup Now NN4001 1 029 Issue 1 2 BCM Rls 6 0 25 Backup amp Re
22. kup amp Restore Files without the timestamp will appear as follows AI Bak bcmm50r3 Files with a timestamp appear as follows Ci Bak bcmms50r3 p009092 This is the date of This is the time in the creation in the format of format of Hour hdinute Seconds Year lonth Date Note This option is also available on the BCM Logs Restore You can restore the BCM data using Element Manager The restore software determines compatibility with the backup file Incompatible backups cannot be restored at all Note Compatible backups may have incompatible sub components which must be excluded from a Restore operation This situation can occur if your BCM software is upgraded and a component changes the data that it includes in the backup New backups should be made after any change to your BCM software to avoid this situation However it may be possible to recover data for components that have not changed from backups made prior to your software upgrade Restore operations are available to one user at a time and on demand only they cannot be scheduled You can retrieve the most recent backup file that you want to use for the restore operation from the BCM or from an external storage location 30 NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore Restore Options You can select the components for which you want to restore configuration or application data Optional components You can restore configu
23. me v Call Detail Recording CallPilot configuration CallPilot messages IP Music Schedule Recurrence owe l Day of month a Time 13 55 r NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore 8 You now have the option of verifying the connection details dependant on the backup location Click Test Connection to verify the backup location or Continue to bypass this operation A Verify Connection Parameters Test Connection 9 The results of the connection test will be displayed If the test has failed re enter the location details entered earlier 10 The Scheduled Backup is displayed in the Scheduled Backups table which also shows whether the Timestamp option was selected refer to the Timestamp Backup Files section of this guide for more information Backup Immediate Backup Scheduled Backups Scheduled Backups pane Schedule n 110 55 00 20 Timestamp Backup Files When creating a backup some options allow you to include a timestamp in the Backup filename This adds the creation date and time to any new backup file and is a tick box option when selecting which elements to backup x Backup to FTP Server Timestamp in filename Iv Optional Components Component Include lt lt lt lt OK Cancel Note This option is available on USB FTP SFTP and Network Folder options only NN40011 029 Issue 1 2 BCM Rls 6 0 29 Bac
24. n a networked PC The Shared file should have full read write permissions For example Tm My Documents E E My Computer S Local Disk C Application Data O Desktop 3 j Documents and Settings Admin 1 Select the Administration tab open the Backup and Restore folder and then click Backup 2 he Backup panel opens and displays the Immediate Backup tab Task Mavigation Panel eee Backup Configuration Administration Fl General H System Metrics H Telephony Metrics Immediate Backup Scheduled Backups Backup to Mea a H Utilities Network Folder E Backup and Restore TN Le User name i Restore Password H F Directory AMES Auto Administration Manager FH Software Management Backup 3 Select Network Folder from the Backup to dropdown box 4 Configure the Network Folder attributes NN40011 029 Issue 1 2 BCM RIs 6 0 17 Backup amp Restore Network Enter the hostname or IP address of the network folder and the resource Folder name For example enter lt server gt lt resource gt Enter the user name associated with the network folder Enter the password associated with the network folder Enter the path to the subdirectory optional 5 Click the Backup button The Backup window opens 6 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to in
25. ns in the backup may cause service interruptions 4 Then click Yes to perform the backup x m Call Detail ud ing May produce a large volume of data CallPilot messages Service interruption IP Music May produce a large volume of data NN40011 029 Issue 1 2 BCM Rls 6 0 13 Backup amp Restore 5 A progress window opens 4 Progress Update X Alarm Settings Gathering data 6 When the backup is complete the Backup Complete message appears Click the OK button Backup to Personal Computer 1 Select the Administration tab open the Backup and Restore folder and then click Backup Task Navigation Panel Backup Configuration Administration S H E General Immediate Backup Scheduled Backups H 0 System Metrics H E Telephony Metrics Backup to acm zl E E Utilities Backup and Restore il Restore H E Logs EJ Auto Administration Manager AH Software Management Backup 2 The Backup panel opens and displays the Immediate Backup tab 44 000000000000 NN40011 029 Issue 1 2 BCM RIs 6 0 Backup amp Restore 3 In the Backup To selection field select My Computer Task Navigation Panel WE B Backup Configuration Administration Ea CI General Immediate Backup Scheduled Backups H System Metrics e ww kl H Telephony Metrics snr ada Ey Utilities Backup and Restore j i i Restore EHE Logs AME Auto Administration Manager USB S
26. o control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHA
27. ration or application data for the following optional components Activity Reporter Alarm Settings Auto Administration Manager Call Data Recording CallPilot Configuration CallPilot Messages Core Telephony Data Services Network interfaces Date and Time Doorphone IP Music IP Telephony LAN CTE Media Services Manager QOS Monitor scheduling security Survivable Remote Gateway Note A restore operation is a service affecting operation A number of services running on the BCM system are stopped and then restarted using the restored configuration or application data A reboot is required if you choose to restore the Keycodes component It takes several minutes before Voicemail is working again NN40011 029 Issue 1 2 BCM Ris 6 0 31 Backup amp Restore Performing a Restore Use the following procedure to restore a previous configuration the BCM 1 Select the Administration tab open the Backup amp Restore folder and then click on Restore Task Navigation Panel eee Restore Configuration Administration cai General Restore from fem x H System Metrics Fel Telephony Metrics Restore Fel Utilities E C Backup and Restore L9 Backup esbore H E Log Auto Administration Manager Software Management 2 The Restore panel opens In the Restore from drop down list select one of the following to restore from BCM My Computer Network Folder FTP
28. store 8 A progress window opens When the backup is complete the Backup Complete message appears Click the OK buiton A Backup X Scheduled Backups You can create scheduled backups in order to perform backups at a date and time that you choose For example you can choose a date and time during which the business is closed This will avoid disrupting the normal work day routine and may allow your backup file to transfer more quickly You can create a schedule for a single backup operation or for operations that recur on a regular basis You can view existing scheduled backups as well as modify and delete them Scheduled Backups can be performed to the following locations e The BCM itself e Network folder e A USB storage device inserted into the USB port of the BCM e An FTP server e A SFTP sever For the specific details of each backup type please refer to the relevant sub section of the Performing an Immediate Backup section of this guide 26 NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore Performing a Scheduled Backup 1 Select the Administration tab open the Backup folder and then click Backup The Backup panel opens and displays the Immediate Backup tab 2 Click the Scheduled Backups tab Task Navigation Panel Configuration Administration Zin Fl General Immediate Backup Scheduled Backups H System Metrics Scheduled Backups FED Telephony Metrics Memo Destination Tim
29. torage Device ANH Software Management 4 Click the Backup button The Backup window opens 5 In the Optional Components table select or clear the check box for Call Detail Recording CallPilot configuration CallPilot Messages or IP Music to include or exclude these components from the backup operation Click the OK button to proceed x Backup to My Computer Ci ca Ci TI m un ri Cx p ene Note including some of these options in the backup may cause service interruptions NN4001 1 029 Issue 1 2 BCM Rls 6 0 15 Backup amp Restore 7 Then click Yes to proceed Warnings AN Backup willimpact the following components Call Detail Recording CallPilot messages IP Music May produce a large volume of data Service interruption May produce a large volume of data 6 When the Backup files are ready to be transferred a Browse window appears prompting for a location on your computer Select a location enter a file name and click Save My Recent Documents Desktop My Documents J My Computer File name mc Backup 06 07 10 My Network Places Files of type all files wt Cancel 16 NN4001 1 029 Issue 1 2 BCM Rls 6 0 Backup amp Restore 7 A progress window opens When the backup is complete the Backup Complete message appears Click the OK buiton Backup to Network Folder Note Ensure that the target location is a shared file o
30. tore from Bc z Restore 2 The Restore panel opens 3 Inthe Restore from selection field select Factory Default Restore Restore From Factory Default BCM Restore My Computer Network Folder FTF Server SFTP Server USB Storage Device Factory Default 4 Click the Restore button 5 The Backup File detail box appears Click OK to continue xi ckup File File size 256000 Backup date 2010 06 07 12 30 Backup version 6 0 0 0 Source bcmso NN4001 1 029 Issue 1 2 BCM Rls 6 0 35 Backup amp Restore 6 The Select Components to Restore window opens It is recommended that for this operation you leave all components selected Alternatively select the optional components that you want to include from the backup archive Click the OK button when ready x File rile sive X633 Backup date 2010 07 06 17 17 Backup version 6 0 0 0 Source BCM50b Activity Reporter Alarm Settings Auto Administration Manager Call Detail Recording CallPilot configuration CallPilot messages Core Telephony Data Services Network Interfaces Date and Time amp 1 1 ia x lt 1 41 Xl XI 7 A warning window opens and displays information about components that will be affected by the restore operation Click the Yes button to proceed A Warnings A Restore will impact the following components CallPilot configuration Service interruption
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