Avaya B5800 Overview
Contents
1. Telephone User Guide Quick Reference Getting Started 5602IP IP Office 4602 5602 Phone User IP Office 5602 Quick Reference 5602SW Guide 15 601076 Guide 15 601125 5610IP IP Office 4610 and 5610 User IP Office 5610 Quick Reference 5610SW Guide 15 601080 Guide 15 601124 5620 IP Office 4620 5620 Phone User IP Office 5620 Quick Reference Guide 15 601081 Guide 15 601123 5621 IP Office 4620 4621 4625 5620 IP Office 5621 Quick Reference 5621 Phone User Guide 15 601123 Guide 15 601105 9504 9508 Avaya 9508 Series Digital N A Deskphone User Guide for Integral 5 16 603553 9608 9611G Avaya one X Deskphone H 323 9608 9611G User Guide 16 603593 Avaya one X Deskphone SIP for 9608 9611G IP Telephone User Guide 16 603595 Avaya one X Deskphone H 323 9608 9611G Quick Reference 16 603598 Avaya one X Deskphone SIP 9608 9611G Quick Reference 16 603600 9620C 9620L Avaya one X Deskphone SIP for 9620 9620C 9620L IP Telephone User Guide 16 601945 Avaya one X Deskphone Edition for 9620 9620C 9620L IP Telephone User Guide Avaya one X Deskphone SIP for 9620 9620C 9620L IP Telephone Quick Reference 16 601947 Avaya one X Deskphone Edition for 9620 9620C 9620L IP Telephone Quick Reference 16 300699 16 300702 9630G Avaya one X Deskphone Edition Avaya one X Deskphone Edition for 9630 9630G IP Telephone User for 9630 9630G IP Telephone Quick Guide 16 300700 Refer2. SIP Software for Avaya 1100 Series IP NN43170 600 Deskphones Administration SIP Software for Avaya 1200 Series IP NN43170 601 Deskphones Administration Avaya Mentor videos Avaya Mentor is an Avaya run channel on YouTube that includes technical content on how to install configure and troubleshoot Avaya products Visit http www youtube com AvayaMentor and do one of the following Enter a key word or key words in the Search channel to search for a specific product or topic e Click the name of a playlist to scroll through the posted videos Web sites Information to support B5800 Branch Gateway can be found on a number of web sites Avaya http www avaya com The official web site for Avaya The front page also provides access to individual Avaya web sites for different countries Avaya Enterprise Portal http partner avaya com This is the official web site for all Avaya Business Partners The site requires registration for a user name and password Once accessed the site portal can be individually customized for what products and information types you wish to see and to be notified about by email Avaya Support http support avaya com Contains documentation and other support materials for Avaya products Avaya B5800 Branch Gateway Solution Overview June 2012 27 Roadmap Avaya University http www avaya learning com This site provides access to the fu
3. conferencing units Systems User Guide Avaya 1050 Avaya 1040 Avaya 1030 The following telephones are BCM TDM sets 4025 Nortel DECT Handset 4025 User Nortel DECT Handset 4025 Quick Guide N0035521 Reference Card N0032567 4027 4070 Avaya 4027 4070 and 4075 DECT Avaya DECT 4027 and 4070 4075 Handsets User Guide NN43120 Handsets Quick Reference Card 122 NN43120 121 Avaya DECT 4075 Handset Quick Reference Card NN43120 124 4060 Nortel Networks DECT Handset Nortel DECT Handset 4060 Quick 4060 User Guide NN43120 105 Reference Card NN43120 104 4065R Nortel Communication Server 1000 Nortel DECT Handset 4065R Quick DECT Handset 4065R User Guide Reference Card NN43120 107 NN3120 106 413X 414X Avaya DECT Handset 413X and N A 414X User Guide 1412 5000 HD 4145x 4146x Avaya DECT Handset 4145x and N A 4146x User Guide 14147700 HD T7000 T7000 Telephone User Card N A NN40110 105 T7100 T7100 Telephone User Card N A NN40110 104 T7208 T7208 Telephone User Card N A NN40110 106 Avaya B5800 Branch Gateway Solution Overview June 2012 25 Roadmap Telephone User Guide Quick Reference Getting Started T7316 T7316E Telephone User Card N A T7316E T7316E Telephone User Card N A NN40110 108 T7406 T7406 Telephone User Card N A T7406E T7406E Cordless Handset User N A Guide NN40110 110 Additional documents for reference The doc
4. Aura System N A manage the B5800 Branch Manager Gateways Avaya Aura System Manager R6 2 must be installed and configured at the headquarters location If you are going to use centralized Installing and Configuring Avaya N A licensing by WebLM an Avaya Aura System Manager WebLM server or a standalone WebLM server must be installed and WebLM Server 20 Avaya B5800 Branch Gateway Solution Overview Comments infodev avaya com June 2012 Related resources Task Document title Document number configured The WebLM server can be located at the headquarters location or anywhere in the network as long as the B5800 Branch Gateways can access it on the network A stand alone Secure Access Link SAL Gateway R2 0 or higher must be deployed Note System Platform s virtual SAL gateway is not supported Secure Access Link 2 1 SAL Gateway Implementation Guide 146775 Trunking voicemail and station data must be gathered IP Peer Networking Installation and Commissioning Avaya Communication Server 1000 Network Routing Service Fundamentals Avaya Communication Server 1000 NN43001 313 e NN43001 130 The dial plan must be determined IP Peer Networking Installation and Commissioning Avaya Communication Server 1000 Network Routing Service Fundamentals Avaya Communication Server 1000 e NN43001 313 e NN43001 130 Avaya B5800 Branc
5. disabled B5800 Branch Gateway System SD card The B5800 Branch Gateway System SD card is a specific Avaya SD card that is required It determines the system operation as B5800 Branch Gateway It is uniquely numbered and has a serial number that must be used as the Host ID in the PLDS license file if the B5800 Branch Gateway is operating with an individual license file and not with WebLM licensing The B5800 Branch Gateway System SD card also provides Embedded Voicemail support and storage for system software files The card fits into a slot in the rear of the control unit Base cards The control unit has slots for up to 4 base cards The base cards are used to add analog extension ports digital extension ports and voice compression channels Each base card includes an integral front panel with ports for cable connections The following base cards are supported Digital station base card This card provides 8 digital station DS ports for the connection of Avaya digital phones other than IP phones The card can be fitted with a trunk daughter card which uses the base card ports for trunk connection A maximum of 3 digital station base cards are allowed per control unit Analog phone base card This card is available in two variants supporting either 2 or 8 analog phone ports The card can be fitted with a trunk daughter card which uses the base card ports for trunk connection A maximum of 4 analog phone base cards are allowed
6. infodev avaya com Contents Chapter 1 B5800 Branch Gateway Overview oom 7 Lac ND an NAGANA GA NAGANA AA AA TA 7 oee oet e as Aee e J ea AA AA A A AA A 9 GN compon aa ANA AA r yx 9 Ba aren AA APAN 12 Ko en AA AA 15 Chapter 2 Roadmap UA 19 High level tasks for B5800 Branch Gateway and Avaya Aura configurations ooo 19 High level tasks for B5800 Branch Gateway and CS 1000 configurations oooooo ooomoo 20 kA GA RA r ANA 21 User guidas lor SUP ROO l l Di Ol kini 21 Adudlill nal dosa anta KAAGAD 26 ha NETO NG rrr rJ 27 VU O SIL AA ANG ANA PPs nana AAKALA NAG 27 Li DD AAAH AP 29 Avaya B5800 Branch Gateway Solution Overview June 2012 5 6 Avaya B5800 Branch Gateway Solution Overview June 2012 Chapter 1 B5800 Branch Gateway Overview The Avaya B5800 Branch Gateway is a flexible cost effective communications platform for enterprise branch offices It enables access via SIP to Avaya Aura Session Manager in the enterprise center optional access to centralized PSTN trunking and access to centralized applications such as conferencing messaging and more The B5800 Branch Gateway solution provides centralized management by Avaya Aura System Manager and centralized licensing by WebLM B5800 Branch Gateways are deployed in the distributed branch user model In the distributed branch user model call processing for the branch phones is provided locally Non IP phones are connected to t
7. on the network Installing and Configuring Avaya WebLM Server N A A stand alone Secure Access Link SAL Gateway R2 0 or higher must be deployed Secure Access Link 2 1 SAL Gateway Implementation Guide 146775 Avaya B5800 Branch Gateway Solution Overview June 2012 19 Roadmap Task Document title Document number Note System Platform s virtual SAL gateway is not supported Trunking voicemail and station N A data must be gathered The dial plan must be Avaya Aura whitepaper on Dial Plan Best N A determined Practice Avaya B5800 Branch Gateway Implementing the Avaya B5800 Branch 18 603853 must be installed and configured Gateway in an Avaya Aura Configuration High level tasks for B5800 Branch Gateway and CS 1000 configurations Task Document title Document number Avaya Communication Server 1000 R7 5 with SIP Line Gateway must be installed and configured at the headquarters location SIP Line Fundamentals Avaya Communication Server 1000 NN43001 508 If you are going to connect the e Installing and Configuring Avaya 03 603474 B5800 Branch Gateway to an Aura Session Manager enterprise over the WAN Avaya Maa j e 03 603324 Aura Session Manager R6 1 or Administering Avaya Aura R6 2 must be installed and Session Manager configured at the headquarters location If you are going to centrally Implementing Avaya
8. per control unit The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an analog trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 VCM base card This card is available in variants supporting either 32 or 64 Voice Compression Channels VCM for use with VolP calls A maximum of 2 VCM base cards are allowed per control unit The card can be fitted with a trunk daughter card which uses the base card ports for trunk connection 4 port expansion base card This card adds an additional 4 expansion ports for external expansion modules The card is supplied with four 2m yellow interconnect cables This card does not accept any trunk daughter cards Amaximum of 1 4 port expansion base card is allowed per control unit right hand slot 4 only See External expansion modules on page 11 for a list of the supported external expansion modules BRI combination card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 2 BRI trunk ports 9 10 4 channels The card also includes 10 VCM channels This card has a pre installed BRI trunk daughter card Amaximum of 2 BRI combination cards of any type are allowed per control unit ATM combination card This card provides 6 digital station ports 1 6 2 analog extension ports 7 8 and 4 analog trunk por
9. AVAYA Avaya B5800 Branch Gateway Solution Overview Release 6 2 18 603903 Issue 1 June 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya
10. Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR A
11. Avaya one X Deskphone Value Avaya one X Deskphone Value Edition SIP for 1603SW I IP Edition SIP for 1603SW I IP Deskphone Quick Reference Deskphone User Guide Quick Reference 16 603584 16 603578 1608 1608 1 Avaya 1608 1608 I IP Deskphone Avaya 1608 1608 I IP Deskphone User Guide 16 601446 Quick Reference 16 601447 1616 1616 1 Avaya 1616 1616 P Deskphone Avaya 1616 1616 1 IP Deskphone User Guide 16 601448 Quick Reference 16 601449 2402D 2402 Digital Telephone User s 2402 Digital Telephone Quick Guide 555 233 789 Reference 555 233 790 2410D 2410 Digital Telephone User s 2410 Digital Telephone Quick Guide Release 5 16 300133 Reference 16 300134 2420 IP Office 2420 5420 Phone User IP Office 2420 Quick Reference Guide 15 601127 Guide 3616 3620 IP Office 3600 Series Wireless User N A 3626 Guide 15 601104 3641 3645 3641 3645 Wireless IP Telephone N A and Accessories User Guide 21 601633 22 Avaya B5800 Branch Gateway Solution Overview Comments infodev avaya com June 2012 Related resources Telephone User Guide Quick Reference Getting Started 3711 IP Office 3711 Phone User Guide N A 15 601084 3720 DECT Avaya 3720 DECT Telephone 3720 Quick Reference Guide connected to Avaya Aura Communication Manager and IP Office 21 603360 3725 DECT Avaya 3725 DECT Telephone 3725 Quick Reference Guide connected to Avaya Aura Communication Man
12. Gateway for a Communication Server 1000 Configuration document number 03 604053 Implementing the Avaya B5800 Branch Gateway in an Avaya Aura Configuration document number 18 603853 Management The primary method for configuring and managing the branches in a B5800 Branch Gateway system is centrally using Avaya Aura System Manager R6 2 Avaya Aura System Manager is a central management system that delivers a set of shared management services and a Avaya B5800 Branch Gateway Solution Overview June 2012 7 B5800 Branch Gateway overview common console for different components of the Avaya Aura solution System Manager provides a single access interface to administer multiple branch locations and multiple distributed B5800 Branch Gateway users System Manager also launches IP Office Manager in the appropriate mode where you can remotely administer individual B5800 Branch Gateways As an alternative to System Manager you can use IP Office Manager that is directly connected to the B5800 Branch Gateway to configure a branch locally when you need to administer an isolated branch or System Manager is not available IP Office Manager is an application for viewing and editing a B5800 Branch Gateway system s configuration It is included in the B5800 Branch Gateway administration software suite Manager is an off line editor It receives a copy of the system s current configuration settings After changes are made to that copy and the file i
13. N AVAYA AUTHORIZED RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a 2 Avaya B5800 Branch Gateway Solution Overview different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End Use
14. R4 3749 DECT R4 3810 digital wireless 4601 4602IP 4602SW 4610IP 4610SW 4621 4625 KS SU SU SU SU SU U SU S S K K SU SU SU SU SU NN Avaya B5800 Branch Gateway Solution Overview June 2012 13 B5800 Branch Gateway overview Telephone Native extensions local extensions operating in the distributed branch user model 5402 V 5410 V 5420 V EU24 DSS A 5601 V 56021P V 5602SW V 5610IP V 5610SW V 5620 V 5621 V EU24 BL DSS DA 9504 digital V 9508 digital 9608 w 9611G v 9621G w 9641G v 9620L w 9620C v 9630G w 9640 v 9640G w 9650 v 9650C w SBM24 WW Avaya 1010 1020 1030 1040 video V conferencing units B149 conference phone V B159 conference phone V B179 conference phone V 14 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com New in this release Telephone Native extensions local extensions operating in the distributed branch user model BM12 w BCM TDM sets DECT handsets 4xxx 7xxx series e T7316E e T7316 T7406E T7406 T7208 T7100 T7000 e M7310 e M7310N e M7310 BLF e M7324 e M7324N e M7208 e M7208N e M7100 e M7100N e Audio conference unit T24 KIM Key Indicator Module for T7316 V DevConnect approved 3rd party SIP audio an
15. WooWoWoo 9 W Web SILOS ai sitaan toni mena sam aa alas 27 June 2012 29
16. ager and IP Office 21 603358 3740 3749 Avaya 3740 and 3749 DECT N A Telephones connected to Avaya Aura Communication Manager and IP Office User Guide 21 603690 3810 Avaya 3810 Wireless Telephone N A Installation and Use 16 300055 4601 4601 IP Telephone User Guide 4601 IP Telephone Quick 16 300043 Reference 16 300044 46021P IP Office 4602 5602 Phone User IP Office 4602 Quick Reference Guide 15 601076 Guide 15 601112 4602SW 4602 4602SW SIP IP Telephone 4602 4602SW SIP IP Telephone SIP Release 2 2 User Guide Quick Reference 16 300471 16 300035 4610IP 4610SW IP Telephone User Guide IP Office 4610SW IP Quick 4610SW 555 233 784 Reference Guide 4621 IP Office 4620 4621 4625 5620 IP Office 4621 Quick Reference 5621 Phone User Guide 15 601123 Guide 15 601115 4625 4625SW IP Telephone User Guide 4625SW IP Telephone Quick 16 300306 Reference Guide 16 300307 5402 IP Office 2402 5402 Phone User IP Office 5402 Quick Reference Guide 15 601075 Guide 15 601129 5410 IP Office 5410 2410 Phone User IP Office 5410 Quick Reference Guide Guide 15 601128 5420 IP Office 2420 5420 Phone User IP Office 5420 Quick Reference Guide 15 601127 Guide 15 601127 EU24 DSS IP Office 5620SW EU24 User s N A Guide 40DHB0002USEP 5601 IP Office 4601 5601 Phone User IP Office 5601 Quick Reference Guide 15 601078 Guide 15 601126 Avaya B5800 Branch Gateway Solution Overview June 2012 23 Roadmap
17. d video endpoints 1 When connected to their respective telephones 2 Supported when running H 323 firmware not supported when running SIP firmware New in this release Avaya B5800 Branch Gateway Release 6 2 provides the following new features Centralized management provided by Avaya Aura System Manager provides centralized management for single provisioning of native local users in distributed branch deployments System Manager replaces the Network Management applications Avaya B5800 Branch Gateway Solution Overview June 2012 15 B5800 Branch Gateway overview that were used for centralized management in B5800 Branch Gateway R6 1 See Management on page 7 for more information e Licensing support for centralized licensing by WebLM server A single license file is generated in PLDS for multiple branches License entitlements are shared among multiple B5800 Branch Gateways Heritage Nortel branch migration to B5800 Branch Gateway support for Norstar and BCM digital T amp M Series phones and 11xx 12xx phones running SIP 4 3 Support for B5800 Branch Gateway with CS 1000 R7 5 core in distributed branch deployments Note Integration of B5800 Branch Gateway with Communication Server 1000 is provided in a separate document See Implementing the Avaya B5800 Branch Gateway for a Communication Server 1000 Configuration Voicemail support for Avaya Aura Messaging Standalone Voice Mail and CallPil
18. e card then up to 12 external expansion modules are supported The following external expansion modules are supported Analog trunk module This module rovides an additional 16 analog ports for connection of analog trunks It supports both loop start and ground start trunks Avaya B5800 Branch Gateway Solution Overview June 2012 11 B5800 Branch Gateway overview BRI So8 module This module provides 8 ETSI BRI So ports for the connection of ISDN devices This module is not intended to support BRI trunks Digital station module This module provides depending on variant an additional 16 or 30 DS ports for supported Avaya digital phones Phone module This module provides depending on variant an additional 16 or 30 phone ports for analog phones Power supplies The control unit has an internal power supply unit Each external expansion module is supplied with an external power supply unit Additional power supply units may also be required for IP phones and some phone add ons Power cords Depending on the locale different power cords need to be ordered for each control unit external expansion module and any phones or devices using external power supply units e Mounting kits The control unit can be used free standing with external expansion modules stacked above it With optional rack mounting kits the control unit and external expansion modules can also be rack mounted Alternatively with an optional
19. ence 16 600913 9640 9640G Avaya one X Deskphone Edition Avaya one X Deskphone Edition for 9640 9640G IP Telephone User for 9640 9640G IP Telephone Quick Guide 16 601503 Reference 16 600983 9650 9650C Avaya one X Deskphone Edition Avaya one X Deskphone Edition for 9650 9650C IP Telephone User Guide 16 600911 for 9650 9650C IP Telephone Quick Reference 16 601693 9621G 9641G Avaya one X Deskphone H 323 9621G 9641G User Guide 16 603594 Note H 323 only SIP version not supported in R6 2 Avaya one X Deskphone H 323 9621G 9641G Quick Reference 16 603599 Note H 323 only SIP version not supported in R6 2 24 Avaya B5800 Branch Gateway Solution Overview Comments infodev avaya com June 2012 Related resources Telephone User Guide Quick Reference Getting Started BM12 button Avaya one X Deskphone BM12 N A module Button Module User Guide 16 603623 B149 Avaya B149 Conference Phone Avaya B149 Conference Phone conference User Guide 16 603923 Quick Reference 16 603908 phone B159 Avaya B159 Conference Phone Avaya B159 Conference Phone conference User Guide 16 603914 Quick Reference 16 603913 phone B179 Avaya B179 SIP Conference Phone Avaya B179 SIP Conference Phone conference User Guide 16 603918 Quick Reference 16 603916 phone Avaya e Avaya 1010 1020 User Guide N A 1010 1020 10 nine 30 1040 video Avaya Video Communications
20. f Avaya Inc Aura is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds June 2012 Comments infodev avaya com The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support See the Avaya Support Web site http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support Web site http support avaya com scroll to the bottom of the page and select Contact Avaya Support Avaya B5800 Branch Gateway Solution Overview June 2012 3 4 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments
21. g over SIP or CallPilot is configured as the central voicemail system and the local Embedded Voicemail provides auto attendant operation The Park and Page feature allows a call to be parked while a page is made to a hunt group or extension Additional new features Enable voicemail instructions using DTMF support for enhanced voicemail continuity over the PSTN Available for Avaya Aura Messaging or Modular 16 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com New in this release Messaging over SIP central voicemail systems this feature facilitates getting the call to the specific mailbox rather than to the general prompt When a PSTN number is configured B5800 Branch Gateway will send voicemail calls to that PSTN number when Avaya Aura Session Manager is not available Note In Release 6 2 this feature is not available for CallPilot Export user tool for an R6 1 to R6 2 upgrade support for exporting all users or selected users from a loaded configuration to an XML file that is then imported in Avaya Aura System Manager During a B5800 Branch Gateway R6 1 to R6 2 upgrade users are not automatically created in System Manager After an R6 1 to R6 2 upgrade B5800 Branch Gateway users are exported to a file and then the file is imported to System Manager Music on Hold administrator is able to change the Music on Hold Supported audio file formats are PCM or WAW Avaya B5800 B
22. h Gateway must be installed and configured Implementing the Avaya B5800 Branch Gateway ina Communication Server 1000 Configuration 03 604053 Related resources User guides for supported telephones The documents listed below are available on the Avaya support web site at http support avaya com Avaya B5800 Branch Gateway Solution Overview June 2012 21 Roadmap Telephone User Guide Quick Reference Getting Started 1120E SIP Avaya 1120E IP Deskphone User Avaya 1120E IP Deskphone Getting Guide NN43112 103 Started NN43112 100 1140E SIP Avaya 1140E IP Deskphone User Avaya 1140E IP Deskphone Getting Guide NN43113 106 Started NN43113 103 1220 SIP Avaya 1220 IP Deskphone with SIP N A Software User Guide SIP Software Release 4 3 NN43170 101 1230 SIP Avaya 1230 IP Deskphone with SIP N A Software User Guide SIP Software Release 4 3 NN43170 102 1403 1408 Avaya 1400 Series Digital Avaya 1400 Series Digital 1416 Deskphone User Guide for Avaya Deskphone Quick Reference for Aura Communication Manager Avaya Aura Communication 16 603151 Manager 16 603155 1603 IP Office Release 6 1403 1603 IP Office 1603 IP Telephone Quick 1603SW Phone Reference Guide Reference Guide 1603SW 15 601013 e Avaya 1603 1603SW 1603 1 e Avaya 1603 1603SW 1603 I 1603SW I IP Deskphone Quick 1603SW I IP Deskphone User Reference 16 601445 Sue 16 8601444 e
23. he B5800 Branch Gateway and IP and certain SIP endpoints not including the Avaya 9600 SIP phones can be administered with B5800 Branch Gateway as their controller see Supported telephones on page 12 for more information Access to and from the rest of the Avaya Aura network is via the B5800 Branch Gateway system s Avaya Aura Session Manager link across the enterprise WAN This connection allows for VoIP connectivity to other B5800 Branch Gateway systems to centralized PSTN trunking and to centralized applications such as conferencing and Avaya Aura Messaging The centralization capability is based primarily on the infrastructure at the enterprise core The local B5800 Branch Gateway can be accessed as a SIP gateway connected to the core Avaya Aura Session Manager to provide access to local PSTN trunks and services when required Beginning in R6 2 B5800 Branch Gateway is supported in an Avaya Communication Server 1000 CS 1000 configuration B5800 Branch Gateway can be deployed as a new branch in an existing CS 1000 configuration or as a replacement for Business Communications Manager BCM as a branch office in a CS 1000 branch office model In these deployments B5800 Branch Gateway operates as a distributed branch Integration of the B5800 Branch Gateway for a Communication Server 1000 configuration and for an Avaya Aura configuration is provided in separate documents For more information see Implementing the Avaya B5800 Branch
24. hese templates can be edited or deleted Perform a B5800 Branch Gateway backup with the option of storing the backup output in System Manager or creating a local backup where the system stores the backup output on the local storage attached to the B5800 Branch Gateway device Perform a B5800 Branch Gateway restore This feature allows you to restore a saved B5800 Branch Gateway system configuration onto a B5800 Branch Gateway from System Manager a backup of a B5800 Branch Gateway system configuration onto a B5800 Branch Gateway from the device SD card users from System Manager to the B5800 Branch Gateway 8 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com Voicemail support options a saved B5800 Branch Gateway system configuration and user from System Manager onto a B5800 Branch Gateway View events and alarms regarding various operations that occur on the B5800 Branch Gateway Avaya B5800 Branch Gateway R6 2 Management rm System Manager R6 2 Trust Management via SCEP User Template lt Editor View Management based bulk System Discovery q kt configuration Configuration of selected or Security Backup amp Restore koo Configuration B5800s N ofa specific B te SWUpgrade Alarms B5800 k neke Manager EE SysMon SMGR launches B5800 Manager in appropriate mode Voicemail support options B5800 Bra
25. ll range of Avaya training courses That includes both on line courses course assessments and access to details of classroom based courses The site requires users to register in order to provide the user with access to details of their training record Avaya Community http www aucommunity com This is the official discussion forum for Avaya product users However it does not include any separate area for discussion of B5800 Branch Gateway issues 28 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com Index A Additional documents for reference 26 Avaya Mentor videos oooooooooo Wook 27 G ggeneral information ooooooWoWoWoWoWoWo akan 27 Web SITS Kerentanan ada ka kak anya akan 27 H High level tasks iooooooWooW oo 19 20 L legal notices xa sal niakal k n kaye kaka n b ka aw kadan k b kan n 2 M management nanan oaa aaia Fa N new in this release ooooo oooo 15 Avaya B5800 Branch Gateway Solution Overview R related resources Woo DT Avaya Mentor videos seeen ernennen ae Road Map kaaa Aa aa au Naa 19 S supported telephones oooooWoW Woo 12 System COMPONENES oooooWoWc WWW 9 U User guides for supported telephones 21 V TO AA on aa 27 Avaya Mentor ooooooooo Wo Woo kek 27 Voicemail support options oooooooo o
26. nch Gateway supports a range of options for voicemail services to the branch s native users It supports Embedded Voicemail for native branch users and auto attendants to service local PSTN trunks Standalone Voice Mail is also available for B5800 Branch Gateway systems when additional port capacity is required Centralized voice messaging systems Avaya Aura Messaging Modular Messaging over SIP or CallPilot for CS 1000 deployments can also be configured When using any of the centralized voice messaging systems you are still able to use Embedded Voicemail or Standalone Voice Mail at each branch to provide auto attendant operation and announcements for waiting calls System components The B5800 Branch Gateway system is comprised of the following hardware components B5800 Branch Gateway control unit B5800 Branch Gateway is supported on the IP500v2 platform or on the B5800 Branch Gateway hardware platform which is based on Avaya B5800 Branch Gateway Solution Overview June 2012 9 B5800 Branch Gateway overview IP500v2 The B5800 Branch Gateway control unit stores the system configuration and performs the routing and switching for telephone calls and data traffic It includes 4 slots for optional base cards to support trunk and phone extension ports The slots are numbered 1 to 4 from left to right They can be used in any order however if the capacity for a particular type of card is exceeded the card in the right most slot will be
27. nnels variants Amaximum of 4 BRI trunk cards are allowed per control unit For S Bus connection the card can be switched from To trunk mode to So mode This mode requires additional terminating resistors and an ISDN crossover cable connection PRI trunk card This card allows the base card to support up to 2 PRI trunk connections The card is available in single and dual port variants The card can be configured for E1 PRI T1 robbed bit T1 PRI or E1R2 PRI trunks A maximum of 4 PRI trunk cards are allowed per control unit The B5800 Branch Gateway system supports 8 unlicensed B channels on each IP500 PRI U port fitted Additional B channels up to the capacity of ports installed and PRI mode selected require Universal PRI Additional Channels licenses added to the configuration These additional channels consume the licenses based on which additional channels are configured as in service from port 9 of slot 1 upwards D channels are not affected by licensing Combination cards Combination cards are pre paired base and trunk daughter cards They provide 6 digital station ports 2 analog phone ports 10 VCM channels and either 4 analog trunk ports or 4 BRI channels 2 ports The trunk daughter card cannot be removed or replaced with another type of trunk daughter card e External expansion modules External expansion modules are used to add additional analog and digital ports If the control unit is fitted with a 4 port expansion bas
28. ot Avaya Aura Messaging or CallPilot can be configured as the central voicemail system With this option you are still able to use Embedded Voicemail or Standalone Voice Mail at each branch to provide auto attendant operation and announcements for waiting calls Note Release 6 2 does not support VMPro Standalone Voice Mail provides additional port capacity 40 ports provided on a Linux server You must have a Linux server installed to use this option Endpoints support for the following new native phones operating in distributed branch user model 3740 3749 DECT R4 3810 digital wireless 9504 9508 digital 9611G B149 B159 and B179 conference phones former Konftel 1120E 1140E 1220 1230 SIP The following BCM digital phones DECT handsets 4xxx 7xxx series T7316E T7316 T7406E T7406 T7208 T7100 T7000 M7310 M7310N M7310 BLF M7324 M7324N M7208 M7208N M7100 M7100N ACU audio conference unit e Contact Center support for Contact Center service interoperability IP Agent or Avaya one X Agent in branch in Telecommuter mode with CC Elite calls transferred from B5800 Branch Gateway to contact center B5800 Branch Gateway handling VoicePortal transfer with UUI in SIP Park and Page support for the Park and Page feature when the system voicemail type is configured as Embedded Voicemail or Standalone Voice Mail Park and Page is also supported on systems where Avaya Aura Messaging Modular Messagin
29. r may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed
30. ranch Gateway Solution Overview June 2012 17 B5800 Branch Gateway overview 18 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com Chapter 2 Roadmap This chapter provides a list of high level tasks and a reference to the appropriate documents required to install and configure the Avaya B5800 Branch Gateway Also provided is a list of supported telephones and the associated user guides and additional documents that you may need to reference High level tasks for B5800 Branch Gateway and Avaya Aura configurations Task Document title Document number If you are going to connect the B5800 Branch Gateway to an enterprise over the WAN Avaya Aura Session Manager R6 1 or R6 2 must be installed and configured at the headquarters location e Installing and Configuring Avaya Aura Session Manager e Administering Avaya Aura Session Manager 03 6033 24 If you are going to centrally manage the B5800 Branch Gateways Avaya Aura System Manager R6 2 must be installed and configured at the headquarters location Implementing Avaya Aura System Manager N A If you are going to use centralized licensing by WebLM an Avaya Aura System Manager WebLM server or a standalone WebLM server must be installed and configured The WebLM server can be located at the headquarters location or anywhere in the network as long as the B5800 Branch Gateways can access it
31. s saved Manager automatically sends the file back to the system for those changes to become active Avaya Aura System Manager Using Avaya Aura System Manager R6 2 you are able to e Upgrade B5800 Branch Gateway systems Add B5800 Branch Gateway devices from the network to System Manager Create B5800 Branch Gateway endpoint templates that are used to create B5800 Branch Gateway users These templates can be edited duplicated or deleted Create B5800 Branch Gateway system configuration templates that can be applied to selected B5800 Branch Gateway systems These templates are used for initial device provisioning These templates can be edited duplicated or deleted Upload and convert audio files to System Manager to be used in the B5800 Branch Gateway System Configuration Auto Attendant feature e Manage B5800 Branch Gateway system configurations From System Manager you are able to launch IP Office Manager to view or edit a system configuration With this feature you make changes to the B5800 Branch Gateway device through System Manager You are able to apply the changes immediately or schedule the changes to run at a specified time Manage B5800 Branch Gateway security configuration From System Manager you are able to launch IP Office Manager to view or edit a system security configuration With this feature you make changes directly to the B5800 Branch Gateway device Create B5800 Branch Gateway user templates T
32. ts 9 12 The card also includes 10 VCM channels This card has a pre installed analog trunk daughter card A maximum of 10 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com System components 2 ATM combination cards of any type are allowed per control unit The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an analog trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 TCM 8 card This card provides 8 digital station ports 1 8 Trunk daughter cards Most base cards can be fitted with a trunk daughter card to support the connection of trunks to the base card The following trunk daughter cards are supported Analog trunk card This card allows the base card to support 4 analog loop start trunks The analog phone ports do not include a ringing capacitor Where this is a requirement connection should be via a Master socket containing ringing capacitors If fitted with an analog trunk daughter card during power failure phone port 8 is connected to analog trunk port 12 A maximum of 4 analog trunk cards are allowed per control unit BRI trunk card This card allows the base card to support up to 4 BRI trunk connections each trunk providing 2B D digital channels The card is available in 2 port 4 channels and 4 port 8 cha
33. uments listed below are available on the Avaya support web site at http support avaya com Document title Document number B5800 Branch Gateway Release 6 2 Administering Avaya Aura System N A Manager Administering Avaya Aura Session 03 603324 Manager Implementing the Avaya B5800 Branch 18 603853 Gateway in an Avaya Aura Configuration Implementing the Avaya B5800 Branch 03 604053 Gateway for a Communication Server 1000 Configuration Avaya IP Office Manager Release 6 2 15 601011 Implementing Embedded Voicemail for 18 604098 B5800 Branch Gateway Release 6 2 Implementing Standalone Voice Mail for 18 604088 Unified Communications Management Common Services Fundamentals Avaya Communication Server 1000 NN43001 116 Network Routing Service Fundamentals Avaya Communication Server 1000 NN43001 130 Avaya CallPilot Administrator Guide NN44200 601 CallPilot Telephone Administration Guide NN40090 500 26 Avaya B5800 Branch Gateway Solution Overview Comments infodev avaya com June 2012 Related resources Document title Document number IP Peer Networking Installation and NN43001 313 Commissioning Avaya Communication Server 1000 SIP Line Fundamentals Avaya NN43001 508 Communication Server 1000 Element Manager System Reference NN43001 632 Administration Software Input Output Reference NN43001 611 Administration
34. under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks Avaya is a registered trademark o
35. wall mounting kit the control unit can be wall mounted However the control unit cannot support any external expansion modules when wall mounted Surge protectors and barrier boxes Where the installation includes extensions in other buildings additional protective equipment is required This equipment may also be required in areas where the lightning risk is high Phones B5800 Branch Gateway systems support a variety of Avaya digital and IP phones plus analog phones Application DVDs The B5800 Branch Gateway applications can be ordered on a number of DVDs In addition they can be downloaded from the B5800 Branch Gateway section of the Avaya support web site http support avaya com Supported telephones Telephone Native extensions local extensions operating in the distributed branch user model Analog V 1120E SIP 1140E SIP V 1220 SIP V 1230 SIP V 1403 digital V 12 Avaya B5800 Branch Gateway Solution Overview June 2012 Comments infodev avaya com Supported telephones Telephone Native extensions local extensions operating in the distributed branch user model 1408 digital V 1416 digital 1603 1603SW 1608 1616 1603SW I 1608 I 1616 1 BM32 DSS 2402D 2410D 2420 KS SU SU S0 N S 3616 wireless 3620 wireless 3626 wireless 3641 wireless 3645 wireless 3720 DECT R4 3725 DECT R4 3740 DECT
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