Avaya ATA User Guide
Contents
1. 1 Press Link 7 Send Message Link 9 1 Allows you to leave a message on a co worker s telephone To cancel send message press Link la Service Mode In service mode the ATA 2 telephone can be assigned as the control telephone for one or more lines or as the night zero telephone Service mode is assigned during Business Communications Manager System Administration System Speed Dial Link Ce 0J lt plus the speed dial code gt Allows you to use a speed dial code to quickly dial preprogrammed telephone numbers System speed dial codes are established by the System Administrator Note You cannot program personal speed dial numbers from your telephone Tones Link J J 6 Call progress tones are audio signals heard through the handset or telephone ringer Tones signal you about the progress of certain features To cancel tones press Link f 8 fo Note Tones must be OFF when ATA 2 is used with a data communication device such as a FAX or modem P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 12 Feature List Transfer Allows you to transfer a call To transfer a call you must have an available intercom line Blind Transfer 1 Press Link ZJO 2 Press the transfer destination number 3 Replace the handset Transfer using announce 1 Press Link Z 0 Gintercom dial tone is heard 2 Press2. P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 8 Feature List Conference Hold Allows you to put the two conferenced parties on hold The held callers are still conferenced To put the conference on hold 1 Press to put the two conferenced parties on hold 2 Press to restore the three way call Conference Consultation Split Conference Allows you to put one party on hold and consult with the other party To consult 1 Press Link B to split the conference 2 Press to alternate between calls 3 Press Link 8 to restore the three way call Disconnecting One Party Allows you to disconnect one party in a three way conference call To disconnect one call 1 Press Link B to put one caller on hold You are connected with the other call 2 Replace the handset 3 Lift the handset and press You are connected with the caller on hold Hold Call Exclusive Link Ae Allows you to place an active call on hold and prevents it from being picked up from other telephones When Tones is ON a held call reminder tone is heard Business Communications Manager ATA 2 User Guide P0941633 Issue 03 Feature List 9 Hold Call Public Allows you to place an active call on hold and allows it to be picked up from other telephones When Tones is ON a held call reminder tone is heard To retrieve a call on hold 1 Press 2 Hotline All
3. About Business Communications Manager ATA 2 What does ATA 2 do Business Communications Manager Analog Terminal Adapter 2 ATA 2 connects a station port to a standard analog voice device such as a single line telephone or a data communication device such as a modem or facsimile machine The ATA 2 provides on premise service only This guide describes e ATA 2 features used with the Business Communications Manager base unit e Data Communication information e Troubleshooting All of the features available from Business Communications Manager ATA 2 are accessed by pressing on your telephone and pressing a feature or access code The feature list shows and the feature code Where applicable steps are included to help use each feature If your telephone does not have a button you must use the hook switch located under the handset The hook switch must be pressed for approximately one half of one second If your telephone does not have a or button you must use dialpad numbers To indicate a press fi To indicate a press B For more information about feature operations accessing feature operations or feature codes see your System Administrator P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 6 Feature List Feature List Account Code Link 6 8 lt plus the six digit Account code gt while on a call Allows you to track a call Alternate Line Allows you to switc
4. a message ctly to your mailbox lt and follow the voice prompts gt Allows you to transfer a call to a mailbox lt and follow the voice prompts gt Allows you to interrupt a caller who is leaving a message in your mailbox Note You cannot use a single line telephone attached to an ATA 2 for CallPilot configuration tasks For more information about accessing features see the CallPilot Reference Guide P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 14 Data Communication Data Communication This section supplies additional information for using Business Communications Manager Analog Terminal Adapter 2 with data communication devices Set Tones to OFF ATA 2 must have tones OFF so tones do not interfere with data transmissions The following progress tones are not heard when ATA 2 is in the tones OFF mode e Held Line Reminder e Call Waiting e Ring Again To turn tones OFF Lift the handset and press Link l B8 b e Auto answer Modems and Answering Machines ATA 2 can be connected to a modem or an answering machine as well as a telephone It can be programmed to ring in combination with a telephone connected to one external line on the Business Communications Manager system It can also be designated as the Night Set to answer calls after hours To assign an external line to ring at a telephone connected to an ATA 2 contact your Installer or System Administrator Modem and FAX Tr
5. NORTEL NETWORKS Business Communications Manager ATA 2 User Guide 2003 Nortel Networks P0941633 Issue 03 Contents About Business Communications Manager ATA 2 5 What does ATA 2 do 5 Feature List 6 Account Code 6 Alternate Line 6 Call Forward 6 Call Park 6 Call Park Retrieve 6 Callback for Call Park 7 Call Pick up Directed 7 Call Pick up Group 7 Call Queuing 7 Camp on 7 Conference Call 7 Conference Hold 8 Conference Consultation Split Conference 8 Disconnecting One Party 8 Hold Call Exclusive 8 Hold Call Public 9 Hotline 9 Last Number Redial 9 Line Pool Selection 9 Page General 9 Page Intercom 9 Page External 9 Page Intercom External 9 Priority Call 10 Privacy Control 10 Restriction Override 10 Ring Again 10 Reply To a Ring Again Signal 10 Saved Number Redial 11 Send Message 11 Service Mode 11 System Speed Dial 11 Tones 11 Transfer 12 Blind Transfer 12 P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 4 Contents Transfer using announce 12 Transfer using Conference 12 To Transfer an external call to a co worker with a line appearance using Hold 12 Trunk Answer from any Telephone 13 Voice Call 13 Voice Messaging 13 Data Communication 14 Set Tones to OFF 14 Auto answer Modems and Answering Machines 14 Modem and FAX Transmission Compatibility 14 Troubleshooting for Data Applications 15 Business Communications Manager ATA 2 User Guide P0941633 Issue 03
6. ansmission Compatibility ATA 2 is compatible with all commercial FAX and modem protocols When connected to ATA 2 the Business Communications Manager base unit supports data transmission rates up to and including 28 8 kbit s Note The maximum data transmission rate is subject to the quality of the end to end channel and cannot be guaranteed Business Communications Manager ATA 2 User Guide P0941633 Issue 03 Troubleshooting for Data Applications If you are having trouble check the following before calling a repair person 1 Make sure the data parameters parity baud are set correctly 2 Make sure Business Communications Manager Analog Terminal Adapter 2 is in the tones OFF mode See Tones on page 11 3 Make sure you are dialing out on the proper line The proper line is either an intercom or external line See Alternate Line on page 6 To change your prime line see your System Administrator 4 Substitute a single line telephone for your data communication device If you receive a dial tone on the single line telephone the problem can be with the data communication device P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 16 Troubleshooting for Data Applications Business Communications Manager ATA 2 User Guide P0941633 Issue 03
7. ck causes your telephone to ring If your telephone is in use you hear the callback tone over the handset Call Pick up Directed Link Z 6 lt plus the ringing number gt Allows you to answer a ringing telephone within your Business Communications Manager system Call Pick up Group Link AZE Allows you to answer any ringing telephone within your Business Communications Manager pick up group Call Queving Link OOM Allows you to answer the first incoming external call to your telephone while you are on a call All other incoming callers hear a busy signal unless there is another telephone programmed to ring on the same line Camp on Link 8 2 lt plus the extension number gt Allows you to reroute an external call or a call from a Centrex system telephone to another Business Communications Manager system telephone Conference Call Link EB Allows you to establish a three way conference between yourself one external call and one intercom call or two intercom calls Line pool access allows you to establish a conference between yourself and two external calls To establish a conference call 1 Make or answer the first call 2 Press This automatically places the first call on hold 3 Make or answer the second call 4 Press Link 8 to complete the conference Note If the second call is busy replace the handset and press to return to the first call
8. h between your two intercom lines When a line is in use you hear an error tone informing you that the line is already in use Call Forward Link F4 Directs your calls to another telephone connected to your Business Communications Manager system Press the feature code followed by the extension number of the telephone to receive the forwarded calls To cancel Call Forward press Link la External Call Forward To direct your calls to telephones outside of your Business Communications Manager system 1 Enter the feature code 2 Enter the entire external number including any routing codes 3 Enter 2 Call Park Link J 7 4 Parks the call on hold and allows it to be retrieved from any other telephone within the system When the call park is successful you hear a confirmation tone and the call is parked on the highest numbered park code in the system If call park is unsuccessful you hear an error tone and remain connected with the call Note Tones must be ON For a list of park codes see your System Administrator Call Park Retrieve A parked call can be retrieved from any Business Communications Manager telephone by lifting the handset and pressing the Call Park code Business Communications Manager ATA 2 User Guide P0941633 Issue 03 Callback for Call Park Alerts you to the external call you parked and that has remained unanswered for a set period of time If your telephone is not in use callba
9. ol Link J FJ 6 8 Prevents another telephone that shares your line from joining your current call or permits another telephone that shares your line to join in Restriction Override Link 6 8 lt plus an override password gt lt plus the restricted number gt Allows you to override restrictions imposed on your telephone Ring Again Link 1 2 Allows you to queue a call to another Business Communications Manager or Centrex telephone that is busy or is not answered or to a busy line in the Line Pool You can use ring again only on calls placed on an intercom line When the telephone is available you are alerted with one short ring from your telephone To cancel ring again press Link ele Reply To a Ring Again Signal To connect with a ring again request when you are on a call or your telephone is off hook 1 Press 2 This automatically places your call on hold 2 To return to the caller on hold press To connect with a ring again request when your telephone is on hook 1 Lift the handset The ring again number is automatically redialed Note If you do not respond to a ring again signal within 30 seconds ring again is canceled Business Communications Manager ATA 2 User Guide P0941633 Issue 03 Feature List 11 Saved Number Redial Link Je Allows you to save an external number while you are on a call or while the called telephone is ringing To automatically redial the saved number
10. ows you to automatically call a programmed internal or external telephone number To use the Hotline feature lift the handset of the designated hotline telephone Last Number Redial Link 6 Automatically dials the last external telephone number you dialed Line Pool Selection Allows several telephones to access a group of exchange lines To access line pool selection enter the line pool code or during the intercom dial tone press Link 4 lt plus the line pool code gt Page General Link 6 lt plus code 1 3 gt lt plus zone code 0 6 gt Allows you to make an announcement to all Business Communications Manager telephones programmed to receive a page as well as any other connected paging equipment You must press a paging zone For a list of page zones see your System Administrator Page Intercom Link 6 f lt plus zone code gt Page External Link J 6 2 Page Intercom External Link B lt plus zone code gt P0941633 Issue 03 Business Communications Manager ATA 2 User Guide 10 Feature List Priority Call Link l J Allows you to interrupt an internal call in progress on a digital telephone or make a voice call to a digital telephone on Voice Call Deny or Do Not Disturb The session in progress is automatically put on hold Note Priority Call must be enabled in Business Communications Manager System Administration Privacy Contr
11. the transfer destination number 3 Announce the call to the receiving party optional 4 Replace the handset Transfer using Conference 1 Press 2 2 Make the second call 3 Link B 4 Replace the handset To Transfer an external call to a co worker with a line appearance using Hold 1 Put the caller on hold and select your alternate line 2 Call your co worker Tell your co worker the flashing line appearance is a call for them 3 Replace the handset Note Your co worker must have an Business Communications Manager telephone with line appearance Business Communications Manager ATA 2 User Guide P0941633 Issue 03 Feature List 13 Trunk Answer from any Telephone Link 8 0 0 Allows you to pick up a ringing external call on a line that has been placed into any service mode Voice Call Link 6 6 lt plus the intercom number gt Allows you to make a voice announcement or begin a conversation through the speaker of a digital telephone without making the other telephone ring Voice Messaging Press the Business Communications Manager extension or Link 9 8 ft Allows you to Link 9 8 0 Allows you to leave Link b B 4 Forward calls dire Link 9 8 6 Link CH 8 7 lt and follow the voice prompts gt access your mailbox lt and follow the voice prompts gt
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