Avaya Alarm Manager BCM Rls 6.0 User's Manual
Contents
1. 200 30 30 93 paulsharp iteluk com support iteluk com NN40011 031 Issue 1 2 BCM RIs 6 0 17 Alarm Manager Configuring SNMP Trap Destinations Use the following procedure to configure which SNMP trap destinations will receive the selected alarms SNMP software is required at the destination to view the alarm information 1 In Element Manager click on the Administration tab Open the General folder and select the SNMP Trap Destinations link Trap Destinations Task Navigation Panel Configuration Administration E General l B Alarms B Alarm Settings 20 AE Service Manager Lal Hardware Inventory H E System Metrics Ee Telephony Metrics 2 Click on the Add button at the bottom of the Trap Destinations 18 window Trap Destinations Host Address SNM Modify NN40011 031 Issue 1 2 BCM Rls 6 0 Alarm Manager 3 Enter the details of the SNMP destination such as SNMP Host address SNMP version and Community string and click OK The Port number is entered as 162 by default 4 Add Trap Destination x Name Support NMF Host address 200 30 30 107 Port 162 SNMP version Community string public User name v3 only cance 4 The Trap Destination will be added to the list and will be used as the destination to send the selected alarms to Host Address SNMP Version Community String User Name SupportSNMP 200 30 30 107 162 vilv2c2. AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms th
3. Maximum number of records displayed in GUI 100 1000 100 Notification Profile Selection H E Telephony Metrics Alarm Settings H Utilities Description AMES Backup and Restore 8 Core Telephony Unable to process call EM Logs 31 Core Telephony Media Bay Module Firmware download Failed Log Management 32 Core Telephony BRI module is primary clock instead of DTM NN40011 031 Issue 1 2 BCM Rls 6 0 11 Alarm Manager 2 Inthe Alarms table select an alarm Alarm Settings Display Settings Maximum number of records displayed in GUI 100 1000 100 Notification Profile Selection Notification type feur Profile selection fal Set Filters E Sa a oa Email EE SNMP za Enable ma Set 18 C ore Telephony Unable to process call or 31 Core l lepnony Media bay Module Firmware download falled major 32 Core Telephony BRI module is primary clock instead of DTM warning 3 Core Telephony Cold restart has occurred causing loss of tel critical 34 Core Telephony Media Bay Module firmware download started information 35 Core Telephony Media Bay Module firmware download Failure major 36 Core Telephony Media Bay Module Firmware download Failure major 37 Core Telephony Failure to download market profile protocal major 39 Core Telephony Persistent Data Repository corruption in the major lt lt A lt 1 lt lt lt lt lt 10007004 coppa 140 AA 40 Core Telephon
4. 30 31 Comp CTE BCM entit UPS Metrics 2008 09 18 10 40 56 fa 42 critica Core Telephon Frame long term alarm threshe bee ma enti NTP Metrics 2008 09 18 10 40 55 E 41 critica Core Telephon nal g term alarm thresh beer BCM entit H Telephony Metrics 2008 09 18 10 22 23 E 41 critica Core Telephon gnal long term alarm thresh aoe oe Utilities 2008 09 18 10 22 23 E 4 critica Core Telephon Loss ame long term m thres bee BCM entit BCM Monitor 2008 09 18 09 52 05 m 41 critica Core Telephon nal long term alarm thresh beer BCM entit Ping 2008 09 18 09 52 05 E 42 critica Core Telephon OSS ame g term m thres bee BCM entit Trace Route 2008 09 18 09 44 50 E 41 critica Core Telephony Loss nal long term threshold has beer t BCM entit H Ethernet Activity 2008 09 18 09 44 50 fa 42 critice Core Telephon ame 1g term rm threst Dee BCM entit Reset 2008 09 18 08 58 33 es 30200 informatio User logon User r Host 30 365 Comp CIM BCM entit Diagnostic Settings 2008 09 18 08 58 32 30200 information User logon User r Host 40 Comp CIM BCM entit IP Set Port Details 2008 09 18 08 21 21 30200 information User logon User 1 Host 184 Comp CIM BCM entit BD Backup and Restore 2008 09 17 15 39 53 E 30200 information User logon User Host ssc CIM I BCM entit Backup 2008 09 17 15 37 55 30200 information User logon User r Host 26 Comp CIM I BCM entit Restore 2008 09 17 15 37 49 El 30200 informati
5. Description B 0 Backup and Restore 18 Core Telephony Unable to process call I 9 Logs 31 Core Telephony Media Bay Module Firmware download Failed e Log Management 32 Core Telephony BRI module is primary clock instead of DTM 2 From the Notification Type field select the destination display you want to apply the Profile to Alarm Settings isplay Settings Maximum number of records displayed in GUI 100 1000 100 JotiFication Profile Selection Notification type u Profile selection fal Set Filters SNMP Alarm seng GUI ool ES 32 Cc Email BRI module is primary clock instead of DTM module Description ald rack ark har arr wraad esiicinga lace af Felanharss Aaka NN40011 031 Issue 1 2 BCM RIs 6 0 13 Alarm Manager 3 From the Profile selection field select which types of alarms are to be sent the selected destination display Alarm Settings Display Settings Maximum number of records displayed in GUI 100 1000 100 Notification Profile Sel i Critical otiFication type Email Profile selection Critical Major Sc tiation Minor 32 Core Telephony BRI module is g fal 1 nodule 33 Core Telephony Cold restart haliiNone ephony data 34 Core Telephony Media Bav Mod eeepc 4 Nowclick on the Set Filters button Alarm Settings isplay Settings Maximum number of records displayed in GUI 100 1000 100 otification type Email P
6. Route m nates sa ai 2 Ethernet Activity Reset Diagnostic Settings Clear Alarm Log Reset Status LED Alarm Headings Alarm ID i Problern Description Time the date and time of the alarm Alarm Acked tick box indicates whether the alarm has been acknowledged in the BCM Element Manager Alarm ID the unique alarm ID associated with the alarm Severity the severity of the alarm Critical Major Minor Warning and Information 8 NN40011 031 Issue 1 2 BCM RIs 6 0 Alarm Manager Problem Description a description of the alarm condition Component ID the process that has generated the alarm in a 3 part format The component ID always identifies the system as a BCM includes the name of the system that generated the alarm and identifies the component that generated the alarm In this way remote monitoring stations can easily identify what type of system generated an SNMP trap and which system generated the trap Alarms are sorted by date and time by default with the newest at the top of the table The Alarms table displays from 100 to 1000 alarms Media Services Manager Unistim Terminal Proxy Server The BCM s LED s When an alarm condition occurs on the system the Status LED on the front of the BCM main unit changes to reflect the alarm condition In normal operation both LEDs are green All alarms with a severity of Major and Critical change the Status LED to solid red
7. on the BCM front panel except in the event of a Failed Startup Profile which is indicated by a flashing red LED Using the BCM Element Manager you can reset the Status LEDs on the front panel of the BCM to a normal state Once the Status LED has changed to red in response to a Critical or Major alarm condition it remains in the alarmed state until you reset it using the NN40011 031 Issue 1 2 BCM Ris 6 0 9 Alarm Manager BCM Element Manager You would acknowledge the Alarm and then select the Reset LED s button the LED will then return to a Green state Alarms Time Alar mamo _Severty Problem Description 2009 10 10 16 01 2009 10 10 16 00 2009 10 10 16 00 2009 10 10 16 00 2009 10 10 15 59 2009 10 10 15 59 2009 10 10 15 59 2009 10 10 15 58 2009 10 10 15 58 2009 10 10 15 58 2009 10 10 15 58 2009 10 10 15 58 2009 10 10 15 56 54005 information 44000 information 10006 information 10215 information 8024 information 10015 information 10008 information 10201 information 10214 information 10206 information 10205 information 10215 information 10211 information Mrs Shutting down due to MPS communication Failure Voicemail is operational Service Manager Service Manager Quality of Service Monitor qmond Media Gateway Server mgs has be MCC Modem Disabled Service Manager service Manager Service Manager Service Manager Service Manager Service Manager service Man
8. previous files from the BCM system using the Log Management utility in BCM Element Manager found under Administration Logs You can view the files using the BCM Log Browser which can be launched in Element Manager from the File menu then View Network Element Logs NN40011 031 Issue 1 2 BCM RIs 6 0 5 Alarm Manager Required Information Before configuring the Alarm Service and Alarm Manager the following information is required e Which alarms should do you want to be alerted to e How should an Administrator be notified of Alarms Flow Chart The flow chart below shows a recommended order for configuring and viewing system alarms Do you want to enable disable each alarm or use a Profile to determine which alarms are sent to the various destinations displays Individual Alarms Use a Profile Refer to the Enabling or Refer to the Setting Alarm Profiles Disabling Selected Alarms for for Destinations Displays section Each Destination Display of this guide section of this guide IN Ny Which destinations displays do you want to view alarms on EM GUI E Mail AN SNMP Alarm Set DN Ny Refer to the Specifying the Alarm Set section of this guide Alarms can be Refer to the Refer to the viewed in Element Setting the E Configuring Manager under the Mail Destination SNMP Trap Administration section of this Destinations Alarms will be displayed on a telephone tab General guide Alarms
9. 15 Alarm Manager Setting the Destinations Displays In order for the alarms to be notified to the intended recipients the various destinations displays should be set correctly Setting the E Mail Destination Use the following procedure to configure which e mail address receives the selected alarms 1 In Element Manager click on the Configuration tab Open the Administrator Access folder and click on the E Mail Settings link Task Navigation Panel Email Settings Configuration Administration eo Welcome Alarm Email Accounts H E system SMTP server G Administrator Access 9 Accounts and Privileges Security Policies ST Email Settings SNMP H Resources i 2 In the E Mail settings area click on the Add button Email Settings Alarm Email Accounts SMTP server To address CC address 16 NN40011 031 Issue 1 2 BCM RIs 6 0 Alarm Manager 3 Enter the details of the e mail server SMTP server and destination address Click OK when complete A Add Account xX SMTP server 200 30 30 9 SMTP port 25 To address paulsharp iteluk com CC address support iteluk com From address mailNotification bcm avaya com Use encryption TLs SMIP authentication 4 The account will be added to the list and will be the destination for sending the specified alarms to Email Settings HS CMa Account SMTP server To address SMTP authentication
10. 5 This account will also be created in the main SNMP configuration area under the Configuration tab Administrator Access folder SNMP link SNMP trap Destinations tab Task Navigation Panel SNMP Configuration Administration pe Welcome General Community Strings Service Access Points SNMP Trap Destinations System a oe at teat Administrator Access Port SNMP Version re PEDINE Saaz a SupportSN 200 30 30 107 62 Peli public Security Policies le NN40011 031 Issue 1 2 BCM Rls 6 0 19 Alarm Manager Specifying the Alarm Set Use the following procedure to specify which telset DN receives the selected alarm information 1 In Element Manager click on the Configuration tab Open the Telephony folder and select the Feature Settings link Task Navigation Panel Configuration Administration p Welcome Business Names Aa aa _ System Tenanti SS E I MainCompan 2 Tenant 1 HE Administrator Access i H Resources 4 5 DB Telephony Eh B Global er B seen IF Terminal Feature ff DMC Feature List of System Speed Dial CAP Assignment H E Sets AES Lines zT Loops z Scheduled Services Camp timeout sec jas esse ae rel H Dialing Plan Ring Groups Park timeout sec 45 Networ Page timeout sec 120 h H E Call Security gt i OUnnmitalit s 2 In the Feature Settings area enter the re
11. AVAYA BCM Ris 6 0 Alarm Manager Task Based Guide Alarm Manager Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over t
12. D 35 Core Telephony Media Bay Module firmware download Failure major r D 36 Core Telephony Media Bay Module firmware download Failure major r D 37 Core Telephony Failure to download market profile protocol data from the Persis major r D 39 Core Telephony Persistent Data Repository corruption in the market profile area major r D 40 Core Telephony Unavailable Seconds Error long term alarm threshold has been minor r D Details For Alarm ID 32 Description Core Telephony BRI module is primary clock instead of DTM module 2 Click the Test Alarm button 3 In the Alarms table Test Event is displayed in the alarm Problem Description field Problem Description 2009 10 10 16 5 E 32 warning Tes st Event lore Telephony BRI module is primar 2009 10 10 16 a E 53005 information fee satting down due to MPS communication Fail 2009 10 10 16 48 r 10005 information Service Manager Voice over IP Gateway feps ha 2009 10 10 16 48 r 10015 information Service Manager Media Gateway Server mgs has 2009 10 10 16 47 r 53005 information Masi Shutting down due to MPS communication Fail Clear Alarm Log Reset Status LED Alarm Details Time Sat Oct 10 16 51 26 BST 2009 Problem description T t Event Kore Telephony BRI module is primary clock instead of DTM Problem resolution Configure the DTM module as primary clock in your system BRI clock spec NN40011 031 Issue 1 2 BCM Rls 6 0
13. ager Media Gateway Server mgs has sti Voice Application Interface Service Core Telephony has been stopped Media Path Server mps has been s Quality of Service Monitor qmond Voice over IP Gateway Feps has be Media Gateway Server mgs has be Service Manager Computer Telephony Service Cte F BRR RRR 2009 10 10 15 58 10212 information Service Manager Line Monitor Service Ims has been Clear Alarm Log Reset Status LED lt Alarm Details Time Sak Oct 10 16 01 25 BST 2009 Problem description oe shutting down due to MPS communication failure Problem resolution Pecoverable software error No Action Required Acknowledge Alarm Alarm Settings You may want to alter alarms from the default alarm status so that you can reduce the number of alarms that are displayed in the Alarms table sent via SNMP traps displayed on the Alarm set or sent to e mail destinations You can specify how alarms are handled according to your needs You can specify the following settings for alarms e The maximum number of alarms to display in the Alarms Panel from 100 to 1000 e Whether to enable or disable SNMP traps for certain alarms by default all Critical and Major alarms are sent as SNMP traps if you have specified one or more trap destinations e Whether to display certain alarms in the Alarms table by default all Critical Major Minor and Warning alarms are displayed in the Alarms ta
14. alarm information using the Alarms screen in the BCM Element Manager interface Alarms are generated by software components that are running on the BCM system and cover BCM services and applications Each component has a range of alarm IDs so that each BCM alarm has a unique alarm ID The Alarms can be viewed by selecting the Administration tab opening the General folder and clicking on the Alarms link fp Exit Refresh BAP aste Web Page Validate Device M Disconnect Task Navigation Panel Alarm 1D Component fai 30200 informatior User logon User nnadmin Host 200 30 30 207 4635 Comp CIM I BCM entit Alarm Settings E 1200 information iser logon User nnadmin Host 200 30 30 207 4375 Comp CIM d BCM entit SNMP Trap Destinatior E infor Iser logon User nnadmin Host 200 30 30 207 4316 Comp CI d BCM entit Service Manager 30200 infor jon User nnadmin Host 200 30 30 207 1266 Comp CIM Id BC Hardware Inventory fal criti Loss of Frame long te larm threshold mid BCM entit H System Metrics E i ee thracha Id BCM entit Qo5 Monitor E _ INA AN Diiia E UPS Metrics ai Telephony Loss rame long te n threshol NTP Metrics E ee tee Signal long ter Hirai Telephony Metrics E Telepi ignal long ter thr B Utilities E Telenhon ame lona ter a threshold F BCM Monitor E amp akai Core Telephon i nig tis ieia e Ping Mo 2crtical Core Telephon long ter n thr ld Trace
15. arm Service that is used to monitor functions and events that may occur from components running on the BCM These alarms indicate faults or informational conditions that may require resolution from the system administrator Examples of alarm conditions include e atelephony circuit on the system is down e a service running on the BCM has been stopped by an administrator Alarm information can be delivered by any of the following means e the Alarms Panel in the BCM Element Manager e the Alarm Banner in the BCM Element Manager e core telephony alarms show on the alarm set e Simple Network Management Protocol SNMP traps for remote management of faults e LEDs on the BCM main unit e an e mail destination You can manage alarms and alarm information by configuring alarm settings for example filtering alarms so that only the desired subset of alarms are displayed in the BCM Element Manager Alarms Panel or sent as SNMP traps administering alarms for example acknowledging selected alarms and clearing the alarm log All alarms that appear in the BCM Element Manager Alarms Panel are logged in the alarms systemlog file This file is capped at 1 MB in size when the file reaches this size a new alarms systemlog file is started The BCM keeps the current file as well as three previous files The file is also capped and a new file is started when the BCM system is rebooted You can retrieve the alarms systemlog files the current file plus the three
16. at apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN4001 1 031 Issue 1 2 BCM RIs 6 0 Alarm Manager Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no part of the material may be reproduced in any form without t
17. ble e Whether to display certain alarms on the alarm set by default only core telephony Critical and Major alarms are sent to this set e Whether to send certain alarms to an e mail destination 10 NN40011 031 Issue 1 2 BCM Rls 6 0 Alarm Manager Profiles can be set against the various alarm destination types along the following criteria Critical Critical Major Critical Major Minor All None The application of this facility would allow only Critical alarms to be sent to e mail destinations for example or to stop sending alarms to the Alarm Set You can also test a selected alarm This allows you to test whether the LED or alarm displays destinations are functioning as expected Testing an alarm generates an alarm in the system Alarms generated using the Test Alarm feature are identified in the Alarms table by the words Test Event in the alarm Problem Description field Enabling or Disabling Selected Alarms for Each Destination Display Use the following procedure to determine which alarms are sent to the various destinations or displays on a per alarm basis 1 From the Administration tab open the General folder and then click the Alarm Settings link Task Navigation Panel Configuration Administration Fes E General oa Alarms SNMP Trap Destinations B Service Manager t Hardware Inventory Notification type feur Profile selection fall HE System Metrics Display Settings
18. he availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU
19. he prior written permission of a duly authorised representative of ITEL NN40011 031 Issue 1 2 BCM RIs 6 0 3 Alarm Manager Table of Contents Alarm Manager ssannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn n 5 OVENVIEW cuerno E A EA 5 Reguired IMOrmMaAlON senene deal beitestesintea biavieatar moral on 6 FLOW CoM ea tact etait E a Ge Nae 6 OPI US OI tasmani 7 PAAR Danne tessa sateen eae eo She unt iat e inate eee 7 BCM Alarm Identification NUMDE IS ccccccseccecceseceeceeceesaeeeeeseueeesseaeeeesaees 8 MU Ves CNS al DG he sects te selec ted AN 9 PUAN SCUINGS meure nied eev eeu a 10 Enabling or Disabling Selected Alarms for Each Destination Display 11 Setting Alarm Profiles for Destinations Displays ccceceesseeeeeeeeeeeeeeeeeees 13 Testing an Ala iine n a a a tien Warne ives 15 Setting the Destinations Displays ccccccccsecceceeeeseeeeeseeeeseeeeseeesaeees 16 Setting the E Mail Destination ccccccsssseccccceeseeeeeeceeeeeeeseaeeeeeeeseaseeeeeeeas 16 Configuring SNMP Trap DeStinations cccccsceecceeeseeeeeeeeeeeeeeeeeeesseneeeeeneas 18 Specifying the Alarm Set ccccccccsssseccccceessececeeeeeseeeeeceeeeeeeeeeeeeeeeeeseegeeeeeseas 20 Avaya Documentation LINKS cccceeseeeeeeeeeeeeeeeeeeeeeeeees 21 NN40011 031 Issue 1 2 BCM RIs 6 0 Alarm Manager Alarm Manager Overview The Business Communications Manager BCM contains an Al
20. on User logon User 1 st 98 Comp CIM BCM entit H Logs eee ere ree a4 iti Ae eean aT Software Management Clear AlarmLog __Reset Status LED _ Software Updates Software Update Histe Software Inventory a Done LC 0 L__M 0 L__m 0 L__W 0 N Include ACKed alarms Lo Loe Liat I Include 4 CKed alarma The Alarm Banner is visible at all times so you do not have to navigate to the Alarms panel to view alarms If you notice a change in alarm conditions in the Alarm Banner for example a red mark in the Critical category you can navigate to the Alarms Panel to view the actual alarm The Alarm Banner provides counts of Critical Major Minor and Warning alarms Information alarms are not included You can specify whether to include acknowledged alarms in the Alarm Banner Each alarm severity counter has a graph which represents a sample of the last 20 polling intervals The graph has a colour to indicate a data change NN40011 031 Issue 1 2 BCM Rls 6 0 7 Alarm Manager The colours are as follows e Green There are no alarms of this severity or there are alarms of this severity but the count has decreased since the last polling interval e Yellow There are alarms of this severity but they are older than at least 1 polling interval e Red A new alarm has occurred since the last polling interval The BCM will scan for alarms every 30 seconds BCM Alarm Identification Numbers You can view real time
21. quired DN to receive the selected alarms in the Alarm Set field On hold Tones Held line reminder Immediate Delayed ring transfer After 4 rings Park mode flowest Set relocation vammaan Camp timeout sec 45 Z Transfer callback timeout After 4rings Host delay ms 1000 r Park timeout sec 45 Network callback 30 Page timeout sec 180 id 3 The specified DN will now receive the selected alarms 20 NN40011 031 Issue 1 2 BCM Rls 6 0 Alarm Manager Avaya Documentation Links e Fault and Performance Management NN40011 031 Issue 1 2 BCM Ris 6 0 21 Alarm Manager 22 NN40011 031 Issue 1 2 BCM RIs 6 0
22. rofile selection Lagna Set Filters 5 In this example only Critical alarms will be sent to an e mail destination Notification Profile Selection Notification type Email Profile selection Critical Enable Emal J nat 13005 UPS Reached run time limit on batteries critical a 3008 UPS Failed to kill the power Attempting a REBOOT critical a 13009 UPS Initiating system shutdown critical Fi 18007 Hard drive initialization Failed critical ri 21100 DSP Manager DSP Failed to initialize critical ri 31055 Keycodes failed to read system id critical ri 34 Core Telephony Media Bay Module Firmware download started information wf 54 Core Telephony Media Bay Module firmware download started information a C d NN40011 031 Issue 1 2 BCM Ris 6 0 _ Alarm Manager Testing an Alarm lf you want to determine if alarms are being sent to the appropriate destinations displays you can test the alarm using the following procedure Alarms generated using the Test Alarm feature are identified in the Alarms table by the words Test Event in the alarm Problem Description field 1 Inthe Alarms table select an alarm Alarm eed 18 Core Telephony Unable to process call minor 31 Core Media Bay Module Firmware day ainload Failed major 5 5 prs 3 Core aoa ny Cold re restart oe ace aie causing aa af ate data critical a I 34 Core Telephony Media Bay Module firmware download started information r
23. will section of this folder and Alarms be sent to an e guide Alarms will link mail address be sent to SNMP software 6 NN4001 1 031 Issue 1 2 BCM RIs 6 0 Alarm Manager Configuration Alarm banner The Alarm Banner is situated on the bottom task bar of the Element Manager interface fp Ext a Cut Copy Paste Task Navigation Panel Configuration Administration General Web Page of Validate Device YG Disconnect 4 Refresh A Auto refresh Alarms Tme AlarmAcked AlarmID _ Problem Description Alarms 2008 09 18 11 38 22 nadmin Host 200 30 30 207 4635 Comp CIM system 1 a 30200 User logon User n M BCM entit Alarm Settings 2008 09 18 11 37 25 E 30200 informatio User logon User nin Host 200 30 30 207 4375 Comp CIM 6CM entit SNMP Trap Destinatior 2008 09 18 11 21 54 E 30200 informatio User logon User nnadmin Host 200 30 30 207 4316 Comp CIM BCM entit Service Manager 2008 09 18 10 54 50 E 30200 informatio User logon User nnadmin Host 200 30 30 207 1266 Comp CIM BCM entit Hardware Inventory 2008 09 18 10 47 34 42 critic Core Telephon Loss ame g term alarm thresh s beer BCM entit D System Metrics 2008 09 18 10 47 33 E 41 critic Core Telephon Loss of Signal J term n thresh BCM entit QoS Monitor 2008 09 18 10 47 04 a 30200 inforr User logon Use Host 200
24. y Unavailable Seconds Error long term alarm minor Details For Alarm ID 18 3 For each destination display i e GUI e mail SNMP or Alarm Set clear or tick the check box as appropriate This will determine if the selected alarm is sent to that destination display 4 A description of the alarm can also be viewed at the bottom of the alarms panel Details for Alarm ID 18 Description j Telephony Unable to process calls Test Alart 12 NN40011 031 Issue 1 2 BCM RIs 6 0 Alarm Manager Setting Alarm Profiles for Destinations Displays As an alternative option to enabling or disabling alarms on a per destination display basis it is possible to choose which type of alarm Critical Major Minor etc are sent to each destination displays It is also possible to disable sending all alarms to selected destinations displays the Alarm Set telset display for example 1 From the Administration tab open the General folder and then click the Alarm Settings link Task Navigation Panel Configuration Administration ag General 9 Alarms N suapueiaan Maximum number of records displayed in GUI 100 1000 100 D 5 lar m Settings iy uni 9 SNMP Trap Destinations Notification Profile Selection gt I Service Manager i Hardware Inventory Notification type feur Profile selection fal HE System Metrics H E Telephony Metrics Alarm Settings E E Utilities armID
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