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Avaya Advanced Paging Productivity Pack BCM Rls 6.0 User's Manual

1. Primary Prompt Not Recorded Primary Prompt Not Recorded Alternate Prompt Mot Recorded Alternate Prompt Not Recorded Submit Cancel Submit Cancel 9 From the Page Type drop down box select a page type that will be used The options available are internal zone overhead paging or both The default setting is to page an internal zone CCR Park and Page Node Properties Tree Number G Fath L Caption sales Enquiry one 1 Floor 1 Transfer DN Transfer Before Page L Page Type Internal Zone w Paging Zone Internal one Overhead Paging Fage Retries Both Retry Interval 5 300 seconds Primary Prompt Not Recorded Alternate Prompt Not Recorded Submit Cancel 26 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Note Extensions DN s can be assigned to the appropriate page zone from the DN s Capabilities settings within Element Manager This will allow different physical areas to be covered by telephones belonging to specific zones Eg Sales extensions in zone 1 Parts extensions in zone 2 Please refer to the Assigning Extensions to Page Zones sections of this guide 10 The Paging Zone drop down box allows you to select a page zone to which the page announcement will be played The zones available are zones 1 to 6 or All zones The default is zone 1 If overhead paging is utilised this setting is ignored CCR Park and Page Node Properties Tree Number Path Cap
2. B Advanced Paging Productivity Pack Details For DN 301 Text Settings Destination DN Retries Retry Interval WakeUp Ack SS SS ESS 223 30 F O NN4001 1 034 Issue 1 2 BCM RIs 6 0 53 Advanced Paging Productivity Pack 12 To change the retry interval double click in the Retry Interval field and enter a value in seconds Maximum 300 seconds Task Navigation Panel Configuration Administration Welcome O System O Administrator Access O Resources G Telephony Data Services gt Applications Voice Messaging Contact C MeetMe Conferencing LAN CTE Music SHE Advanced Paging Producti Schedule Page C JOne Button Text CD Be Rh AE BE One Button Text Global Settings Feature Configuration Text Paging Configured DNs DN Text Message Enabled ales Assistance Details for DN 301 Text Settings Destination DN Retries Retry Interval akeUp Ack EA m a 223 1 30 Fj 13 If the Wake Up option is selected the destination DN will be called alerted before the text message is sent When the DN is called its associated phone will ring for two seconds the call will then be released and the text message sent This is a useful feature for wireless devices because those devices are usually on standby and are at the belt where the text display is not visible unless handheld 4 Task Navigation Panel Co
3. 2007 08 02 Date 2007 07 26 Time DN Feature j Stop Time Date 2007 07 27 Time DN Date 2007 07 28 Time DN Date 2007 07 29 Time DN Date 2007 07 30 Time DN Date 2007 07 31 Time DN Feature Stop Time B internet 70 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Reporting for Customer Assistance Page This section of the report contains details relating to each help request The information produced includes DN DN configured for use as a CAB Start time The time of day when a customer pressed the Help button End time The time of day when a salesperson pressed the Cancel button or the time of the system timed out if no salesperson pressed the Cancel button Feature F9xy Where x and y are the last two digits of the CAB name https 10 10 10 1 CallPilot Manager Reports Microsoft Internet Explorer Advanced Paging Productivity Pack CUSTOMER ASSISTANCE BOA REPORT Date 2007 08 02 Date 2007 07 26 Time DM Feature l Stop Time Date 2007 07 27 Time DM Date 2007 07 28 Time DM Date 2007 07 29 Time DM Date 2007 07 30 Time CN Date 2007 07 31 Time DM Date 2007 08 01 Time DM NN4001 1 034 Issue 1 2 BCM Rls 6 0 71 Advanced Paging Productivity Pack Reporting for One Button Page This section of the report contains a record for each time the One Button Page feature was utilised The information produced includes DN DN of the telephone
4. 1 Change Delete Close 13 Enter a descriptive caption and click the Submit button Logout Help CCR Menu Node Properties Tree Number G Caption Fark amp Page Announcement Tree Primary Prompt Mot Recorded Alternate Prompt Mot Recorded 14 Click the Close button or if further Park amp Page nodes are to be added to the CCR Tree click the Park amp Page link and follow steps 4 to 14 of the Configuring the CCR Tree Park and Page Nodes section of this guide Logout Help CCR Tree Properties Tree Humber 6 Home Menu Park amp Page Announcement Tree Change Add Menu Transter Mailbox Information Park amp Paqe 1 Park amp Page Sales Enquiry Zone 1 Floor 1 Change Delete Close 34 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack This is an example of a completed CCR tree with the maximum eight Park amp Page nodes configured for the tree Main Logout Help CCR Tree Properties Tree Number 6 Home Weny Park amp Page Announcement Tree Change 1 Park amp Page Ladys Fashion Grd Flr Zone 1 Change Delete Park amp Page Mens Fashion Floor 1 Zone 2 Change Delete Park amp Page Household Goods Floor 2 Zones Change Delete Park amp Page Electric Goods Floor 3 Zone 4 Change Delete Park Page Security Reg Grd Floor zone 1 Change Delete Park amp Page Security Required Fir 1 fone 2 Change Delete Park amp Page Security Required Flr 2 one3 Change Delete Park amp Page Security Re
5. Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs to ITEL and no p
6. Configuration Text Paging Configured DNs DN Text Message Enabled EH Advanced Paging Productivity Pack oo Schedule Page ee Bone Button Text 48 NN4001 1 034 Issue 1 2 BCM Rls 6 0 2 Click the Text Paging tab Advanced Paging Productivity Pack Task Navigation Panel Configuration Administration p Welcome H E System H E Administrator Access G9 Resources H E Telephony G3 Data Services EH Applications 9 Voice Messaging Contact Center 0 MeetMe Conferencing LAN CTE Music MES Advanced Paging Productivity Pack Schedule Page me 8One Button Text One Button Text Global Settings Feature Configuratio Configured DMs Text Paging Enabled Text Message 3 From the Configured DNs panel click the Add button Enter a DN in the DN field This will be the DN from which F970 can be invoked or the DN assigned to the CAB Task Navigation Panel Configuration Administration p Welcome H System H E Administrator Access H 0 Resources E E Telephony H Data Services BH Applications 9 Voice Messaging Contact Center 9 MeetMe Conferencing LAN CTE Music EME Advanced Paging Productivity Pack i Schedule Page a Bone Button Text Note For configuration details One Button Text Global Settings Feature Configuration Text Paging Configure
7. Data Services Applications a Voice Messaging Contact Center MeetMe Conferencing LAN CTE Music Advanced Paging Productivity Pack Schedule Page Benns One Button Text NN4001 1 034 Issue 1 2 BCM Rls 6 0 61 Advanced Paging Productivity Pack 2 Any Schedule Plans that you have created will be displayed Task Navigation Panel Configuration Administration Welcome System Administrator Access cat Courier pickup at 2pm Everyday at 02 00 PM Overhead Paging Data Services Evening Delivery Due Everyday at 05 00 PM 1 Overhead Paging E nae Morning Till Check Everyday at 06 00 AM 3 Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE i Music Advanced Paging Productivity Pack JSchedule Page One Button Text Add Delete 3 Double click on the Greeting ID field for the required scheduled plan and select the greeting that will be announced as part of this schedule Schedule Page CAB Settings schedule Plan Schedule Plan Schedule Plan Name Schedule Detail AnnHeathandsatety y ist Greeting ID Page Zone 09 50 AM on January 5 Everyday at 02 00 PM Everyday 30 minutes before closing Overhead Paging Overhead Paging CourierPickUp2prmi A Overhead Paging EveningDelivery Due HourlySatety Check Everyday repeats for every 60 minutes Overhead Paging storesMorningDelivery Everyday 20 minutes afte
8. NA Analog 236 Ic NJA Copy Paste EER Model First Display Auto Called ID m m fm fa fa a fa a f Details For DN 221 Capabilities SWCA Call Group Preferences Button Programming Table Button Programming User Speed Dial HF answerback IW DND on Busy Handsfree Auto Pickup group Faging r Auto hold for incoming page I Priority call Direct dial 1 E Anka held a 16 Allow redirect Redirect ring M Receive short tones Silent monitor supervisor NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 5 Repeat the process to assign all of the DN s that will receive page announcements to the appropriate page zones Accessing CallPilot Manager via Element Manager CallPilot Manager is the interface from which Custom Call Routing Trees and consequently Park and Page nodes required for One Button Page and Customer Assistant Page can be configured and Page Announcements recorded 1 To access CallPilot Manager Select the Configuration tab open the Applications folder select the Voice Messaging Contact Center link and then click to Launch CallPilot Manager Task Navigation Panel Voice Messaging Contact Center Configuration Administration sie Welcome Centralized Voice Messaging EEG System Voice Message Centers A z CO Administrator Access Center External Number Message Waiting Indication String
9. Of Day 04 00 Phl Day Specitic Day Day Friday 60 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack e Specific Date The page announcement will be played each year on the date specified in the Date amp Month fields This will take precedence over plans set to either Everyday or Specific Day Schedule Page CAB Settings Schedule Plan Schedule Plan Schedule Plan Mame Schedule Detail Greeting ID Page Type ArnHealthands safety visit 09 50 AM on January Internal Zone CourierPicklp2pm Everyday at 02 00 PM Overhead Paging Hourly Satety check Everyday repeats for every BO minutes Overhead Paging StoreClosingtMessage Everyday 10 minutes before closing Overhead Paging StoreshiorningDelivery Everyday 20 minutes atter opening Overhead Paging Weekly inspectionbue 04 00 Pr on Friday Overhead Paging Add Delete Details for Scheduling Plan AnnheathandSatetyisit Settings Time FFixed Time Time Of Day Jo9 50 Ad Day Specific Date Month January z Date 5 Assigning a Greeting to a Schedule Plan 1 Login to Element Manager and from the Configuration tab open the Applications folder followed by the Advanced Paging Productivity Pack folder followed by the Schedule Page link Task Navigation Panel Schedule Page Configuration Administration Welcome CAB Settings Schedule Plan System H E Administrator Access H E Resources H E Telephony H E
10. reflect this the CAB name in this example is Fir1A61 All DNs Line Access Capabilities and Preferences Restrictions 387 Application J387 0187 387 387 388 Application 358 0188 358 305 309 Application 389 0137 309 309 Application 390 0139 390 390 Application 391 0141 391 391 Application 392 0143 392 392 Application 393 393 393 Application 394 394 394 Application 395 395 395 Application 396 396 396 1140E 2004 2007 2050 221x B JEE 4 Press the Tab key on the keyboard to confirm the changes you have made NN4001 1 034 Issue 1 2 BCM RIs 6 0 69 Advanced Paging Productivity Pack Reporting Call Pilot Manager can be used to produce reports that contain information regarding the use of the Customer Assistance Page One Button Page and One Button Text features 1 To access the reports login into CallPilot Manager and select the Reports link followed by the Advanced Paging Productivity Pack link Reports Mailbox Administration Please choose a report to view Auto Attendant Mailbox Information All Mailbox Activity Reset Mailbox Activity Event Log CCR Tree Usage Port Usage Call Handling Fax Usage System Configuration Message Usage Advanced Paging Productivity g Pack 2 The report will be generated E https 10 10 10 1 CallPilot Manager Reports Microsoft Internet Explorer Advanced Paging Productivity Pack CUSTOMER ASSISTANCE BOX REPORT Date
11. should now be recorded 14 Repeat this process until the required Park and Page nodes are configured Recording the Park and Page Announcements The announcements within a page zone advertising the caller and its allotted park code needs recording in the Primary Alternate Prompt buttons These recordings will play to the extensions within a paging zone or overhead paging system For example if you record Sales assistance required The system will play Sales assistance required in your recorded voice To record the Park and Page Announcements 1 Select the CCR to which the announcements will apply and click the Change link Logout Help CCR Tree Administration Mailbox Administration Tree Status OK Change Delete Auto Attendant OK Change Delete Custom Call Routing Networking Contact Center OK Change Delete GR Change Delete GR Change Delete OK Delete Mot defined Mot defined create CO Oo A E w M y NN4001 1 034 Issue 1 2 BCM RIs 6 0 29 Advanced Paging Productivity Pack 2 Click the Change link of the Park and Page node Main Logout Help CCR Tree Properties Tree Number 6 Home Menu Change Add Menu Transter Mailbox Information Park amp Page 1 Park amp Page Sales Enquiry Zone 1 Floor 1 Change Delete Close 3 Click the Voice button of the Primary or Secondary Prompts Logout Help CCR Park and Page Node Properties Tree Numb
12. tab open the Telephony folder followed by the Sets folder and select All DN s Task Navigation Panel z All DNs Configuration Administration p Welcome Line Access Capabilities and Preferences Restrictions HES Resources E Application 0186 336 E Telephony 33 Application 0187 387 E E Global Settings 3 Application 0188 388 Sets Application 0137 389 on Templates 3 Application 0139 390 Active Sets 13 Application O14 3 391 Active Application DNs 392 Application 0143 392 es Inactive DNs 393 Application 0193 393 393 gt ihr g Application 019 394 EHG Lines 195 Application 0195 395 Lu Loops 3 Application 0196 3 396 Law Schedded Services 412 1140E 2004 2007 2050 221x 412 Ea Dialing Plan le Rng Paste Renumber pv lf Ring Groups 2 Select the DN that has been configured for the CAB and double click on the Name field Enter a name for the CAB in the following format e nnnnnXxy e Where the nnnnn is a five character name for the CAB e X identifies the number of the CCR Tree that contains the required Park and Page node e Y identifies the Park amp Page Node within that tree 68 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 3 In the example below DN 412 has been assigned as a CAB DN and has been named to identify its location in the store For example it is located on Floor 1 Sales Area A Fir1A and will access CCR Tree 6 and Node 1 of that tree 61 So to
13. they will be played Business Communications Manager Pre Requisites BCM200 400 4 0 and later software BCM50 2 0 and later software BCM450 1 0 and later software BCM Release 5 0 6 0 Element Manager Business Element Manager The BCM should have the necessary smart update files applied to enable the APPP feature e For BCM Release 5 0 only two smart updates are available that provide the Text Paging facility e BCM50 BCM050 R500 SU System 002 200912 or higher e BCM450 BCM450 R500 SU System 002 200912 or higher e Keycode entitlement for Advanced Paging Productivity Pack NN40011 034 Issue 1 2 BCM Ris 6 0 7 Advanced Paging Productivity Pack Flow Chart The following flowchart depicts the relevant procedure for APPP setup BCM 5 0 only Install the APPP software Update to enable Text Paging Refer to the Installing the Smart Update File BCM 5 0 Only section of this guide Ensure the BCM has the APPP keycode entitlement In Element Manager look in System Keycodes The Status for APP Pack should read Active Assign the DN s to the required Page Zones Refer to the Assigning Extensions to Page Zones section of this guide Which APPP features are required One Button Page One Button Text Text Paging Schedule Page Customer Assistance Paae Configure the Define the Add the Schedule required One Button Configured DNs Plans required Text Global Settings CAB from which Refer to the Refer to the Global messages are
14. to a message can also be specified When the time expires a no response message will be returned to the sender 4 In the Display Timeout s box enter a time ranging from 60 to 300 seconds after which a no response message will be sent to the sender Task Navigation Panel One Button Text Configuration Administration el Welcome Global Settings Feature Configuration AMES System oa Administrator Access Alert Tone H E Resources Display Timeout s 60 H E Telephony H E Data Services BS Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE i Music Advanced Paging Productivity Pack Schedule Page E Fone Button Text NN4001 1 034 Issue 1 2 BCM RIs 6 0 41 Advanced Paging Productivity Pack Associating Text Messages to Feature Codes Once the Global Settings have been configured the text messages can be associated with the appropriate feature code Up to 50 features codes can be configured associated with text messages 1 From the Configuration tab open the Applications folder followed by the Advanced Paging Productivity folder and select the One Button Text link From the right side of the displayed window select the Feature Configuration tab One Button Text Configuration Administration ef Welcome CD Sami Configured Features H Administrator Access H E Resources ANH Telephony H E Data Services Applications 9 Voice Messaging Con
15. to assigned to the required Page Zones This can be completed by using Element Manager 1 Login to Element Manager and From the Configuration tab open the Telephony folder followed by Sets and select the Active Sets link Task Navigation Panel Active Sets Configuration administration n Welcome H E System Ele Administrator Access BEN E l H E Resources T7316 M7310 0402 Line Access Capabilities and Preferences Restrictions Telephoryy es T7208 M7208 a 0403 223 Global Settings 224 T7316E 224 0404 224 a O opg 225 1140E 2004 2007 2050 221x 225 gidi 225 P Templates 233 Analog 233 0413 233 prepay 234 Analog 234 0414 234 ol ae ae 235 Analog 235 0415 235 236 Analog 236 0416 236 i Inactive DNs jo All DNs H E Lines 9 Loops S Scheduled Services E 0 Dialing Plan Copy Paste Renumber Ring T ie nr 2 Select the DN that you wish to assign to a Page Zone In this example DN 221 has been selected Task Navigation Panel Active Sets Configuration administration a E Line Access Capabilities and Preferences Restrictions l I i Administrator Access m Model 7208 M7208 27 1403 a oO Telephony 223 T7208 M7208 223 0403 H E Global Settings AS T7316E 2 0404 Et WwW Sets 225 LIFDE 2004 2007 2050 221x 225 0101 Li Templates 233 Analog 233 0413 od w Active Sete 24 Analog 24 0414 ALL Ga r a m a l V3 m iS H Active Application DN
16. to be Creating a Schedule Plan with Configure the required CCR Tree Park and Page Nodes Refer to the Creating a CCR Tree Configure the required CCR Tree Park and Page Nodes Refer to the Configuring the CCR Tree Park amp Page Nodes section of this guide Record the Park and Page Announcements Refer to the Recording Park amp Page Announcements section of this guide Program a button on the required telephones that will use the One Button Page feature Refer to the Programming a Button to Access the Park amp Page Node section of this guide Settings section of sent Refer to the this guide Associate the Text Message to Feature Codes Refer to the Associating Text Messages to Feature Codes section of this guide Configuring Text Paging section of this guide Enable the Configured DNs Refer to the Configuring Text Paging section of this guide Select the Configured DNs and add the required Destination DNs Refer to the Configuring Text Paging section of this guide section of this guide Record the Page Announcements Refer to the Recording a Company Greeting section of this guide Assign the Greetings to a Schedule Plan Refer to the Assign a Greeting to a Schedule Plan section of this guide Park amp Page Nodes section of this guide Configure the Customer Assistance Box Refer to the Configuring the Customer Assistance Box section of this guide NN40011
17. 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack Accessing Business Element Manager lf Element Manager has not been installed please refer to the Installing the Element Manager Application section of the System Start Up Guide 1 To access the Business Element Manager application from the Start Menu navigate to Start Programs Avaya Business Communications Manager Business Element Manager fa Business Communication Manager gt m AvG 9 0 TEJ Viewer Central ince W Uninstall F BCM Dial by Name 2 0 2 WebEx Recorder amp Player 2 Camtasia Studio 6 A Acrobat_com 2 Canon Printer Uninstaller Adobe Reader 9 2 Canon Utilities A Audacity fan Citrix 2 ClarifyCRM12 0 F Computer Associates fA Dia 2 FileZilla FTP Client F Microsoft ASP NET 2 0 AJAX Extensions 2 Microsoft Office Ue gt Microsoft Office Live Meeting 2007 Microsoft SQL Server 2005 g Search F Mozila Firefox Help and Support aa J Run QuickTime 2 Quote Tool BC Log Off Pauls F Real EF E shutdown Aes 2 SharePoint Start 2 Interne 23 Window F SMC 3455 2 Alternatively double click on the Business Element Manager desktop icon indows XP Professional v Yv Yv vr vr vr v v vr vr v Yv v v vr vr v vr vr vr vr vr v v Yv vr v v v vr v v v v A Business Element Manager NN4001 1 034 Issue 1 2 BCM RIs 6 0 9 Advanced Paging Productivity Pack 3 You will be pre
18. AVAYA BCM Ris 6 0 Advanced Paging Productivity Pack Task Based Guide Advanced Paging Productivity Pack Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will wor
19. Communications Manager system The range of Feature Codes that can be used are 911 to 918 921 to 928 931 to 938 941 to 948 951 to 958 961 to 968 and 971 to 978 20 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 5 In the example below a starting Feature Code of 911 has been entered representing Feature 9 CCR Tree 1 Node 1 Auto Attendant Properties Return to Auto Attendant D Touchtone Gate None Use customized digits a gt Starting CCR tree feature pu 3 digits Feature digit Tree number code ode within tree Number of CCR tree lo feature codes 2 Repeat CCR Menu Frompts Cancel 6 The range of Features Codes to be made available to users needs to be entered In the example below 16 has been entered in the Number of CCR Tree Feature Codes field This would limit the number of fully configured CCR trees that could be accessed to 2 as there can be 8 nodes per CCR Tree i e 2 trees x 8 nodes per tree equals 16 nodes Auto Attendant Properties Return to Auto Attendant D Touchtone Gate None Use customized digits E starting CCR tree feature 917 3 digits Feature digit Tree number code Node within tree Jj Number of CCR tree feature codes ie Repeat CCR Menu Prompts Cancel NN4001 1 034 Issue 1 2 BCM Rls 6 0 21 Advanced Paging Productivity Pack Note If the starting feature code is 911 a maximum of 56 feature codes can be entered If t
20. H Resources bi H E Telephony sales no Data Services pana FN Applications Se ly He AN L Voice Messaging Contact Center Is AN 1 gt MeetMe Conferencing LAN CTE Music AS Advanced Paging Productivity Pa Silent Record a Call Network Storage Locations SFTP Dest Table i E l O l oOo Dest ID FTP Method IP or Name FTP User FTP Password 2 You will be presented with a Security Alert Screen Read the alert and click Continue to this website to continue There is a problem with this website s security certificate The security certificate presented by this website was not issued by a trusted certificate authority Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server We recommend that you close this webpage and do not continue to this website Click here to close this webpage x Continue to this website not recommended we More information NN40011 034 Issue 1 2 BCM Ris 6 0 17 Advanced Paging Productivity Pack 3 The Main Menu of CallPilot Manager will be launched Main Logout Help Main Menu Mailbox Administration Change Mailbox Auto Attendant Custom Call Routing Networking Contact Center Reports Configuration Operations One Button Page The one button page feature allows a user to press a programmed feature button or enter a feature code that wil
21. Message 17 11 41 ElectricsHelp 17213214 ElectricsHelp Stop Time Text Message assistance Assistance Assistance Assistance Assistance Assistance Assistance Assistance Assistance Assistance Assistance 74 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Troubleshooting lf you find that the Advanced Paging features are not functioning you should ensure that the Advanced Paging Productivity Pack keycode is applied lf the one button page feature is not working then ensure that the target CCR tree and target node is referenced correctly by the feature button programmed on the sets For example if CCR Tree 3 Park and Page Node 1 has been configured then the corresponding feature code required would be Feature 931 lf a customer assistance box CAB is not working correctly check within Element Manager that its DN s name has been created in the correct format i e nnnnnXY The format represents nnnnn as a five character name for the CAB X identifies the number of the CCR Tree that contains the required Park amp Page Node and Y identifies the Park amp Page Node within that tree For example the name could be Sales21 where CCR Tree 2 node 1 is to be utilised lf the Scheduled Page feature is not functioning correctly ensure that the Time and Date settings configured against the required Scheduled Plan are correct lf the One Button Text feature is not functioning ensure that the feature code that
22. S arcu vest ecvsssusaarnesvessuewesseonouveusnswenpesnenmuasusesyeaseeereereset 55 Creating a Schedule Plan ccccccccseeseceeecaeeeeceeeceeeeeeeeeseeeeeeeeeseeaeeeeessenseeneneas 56 Assigning a Greeting to a Schedule Plan ccccccceecceceeseeeeceeeeeseeeeeeseeeeess 61 Scheduled Page Defining the Opening and Closing Times within CallPilot WAR AGEN eraa rn leaaceriaes a 63 Recording Schedule Page Announcement Greetings Company CGNCCINGS acess cesectdsiectlasesntetle docile a A 65 Recording a COMPANY Greeting ccseeccecccsssseeeecceeeeeeeeeseeeseeeeeseeeeeeeeesaeeeees 65 Customer Assistance Pa ts carcccsceuxccaysenmsaprcusnacuvetanacenetersanvacuneconee 67 Creating a CCR Tree with Park amp Page Nodes cccceeeeeseeeeeeeeeeeeeeeeeeees 68 Configuring the Customer Assistance BOX cccsccccecsseeeeeeeeeeeeseeeeeeeneeeeeenaees 68 Po 82 fi 610 eran mees eerie it eee eee ere ete ene ea te eee ee eer ere 70 TFROUDIGSNOOUNG sonari enana 75 4 NN40011 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack Avaya Documentation Links NN40011 034 Issue 1 2 BCM Ris 6 0 Advanced Paging Productivity Pack Advanced Paging Productivity Pack APPP Overview The Advanced Paging and Productivity Pack provides a number of features that can be utilised in a retail establishment The features available are described below One Button Page This feature allows a user to press a feature key or a seq
23. TER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party
24. able Command Change lt j Change change change change change change change Auto Attendant General Properties Lines Administration Change Many Lines CLID Routing Table Greeting Tables Holidays Company Greetings Customized Digits CO 4 A A E amp E w M 3 The Greeting table will be displayed In order for announcements to be played in relation to the stores Opening and Closing Times enter the stores business hours for each day of the week in a 12 hour clock format 4 In the example below the store is open from 8 30am until it closes at 5 30pm from Monday to Saturday On Sunday the store opens at 9 00am and closes at 4 00pm Once you have entered the opening hours the click Submit button Greeting Table 1 Setup Non Business Greeting 5 5 5 5 CCR Tree 5 gt 5 gt 3 2 gt Disable DN Dialing E E C E Monday 8 30 AM fi 2 00 PM 4 00 PM 5 30 PM eg 12 00 AM Tuesday 2 30 AM fi 2 00 PM 4 00 PM 5 30 PM eg 12 00 AM Wednesday 8 30 AM fi 2 00 PM 4 00 PM 6 30 PM eg 12 00 AM Thursday 2 30 AM fi 2 00 PM 4 00 PM 5 30 PM eg 12 00 AM Friday 8 30 AM fi 2 00 PM 4 00 PM 5 30 PM eg 12 00 AM Morning Afternoon Evening Saturday 8 30 AM 12 00 AM 4 00 PM 5 30 PM eg 12 00 AM Sunday 9 00 AM 12 00 AM 3 00 PM 4 00 PM eg 12 00 AM Attendant Extension 225 Language Preference Primary Menu Repeat Key None Custom Auto Attendant Men
25. art of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 034 Issue 1 2 BCM RIs 6 0 3 Advanced Paging Productivity Pack Table of Contents Advanced Paging Productivity Pack APPP 6 OVON Weer EE stent sete eased sad ate EA OA 6 Pe QUIFCO INTOMAVATIG Miran n 7 Business Communications Manager Pre Requisites 000 7 FOW O Daron E E E EE 8 Accessing Business Element Managet ccccccceceeeeeeeeeeeeeees 9 Installing the Smart Update File BCM 5 0 Only aannnannnannnnnnannnnn 12 Assigning Extensions to Page Zones ccssccseecseeeseeeeneeeseeeeees 15 Accessing CallPilot Manager via Element Manager 0065 17 Oe BUMP AGC atest saat ecient donee cede aen ae cee see eae 18 Configuring the CCR Tree Park and Page Nodes ccccsesceeeseeeeeeneeeeeenaees 22 Recording the Park and Page Announcements c ccsceeseeeeeeeeeeeeeeeeseeeeees 29 Programming a Button to Access the Park and Page Node c00e000e 35 ONS BUM OX bis cess ces cesn E E E E EE 40 Global SEMN Skeie e eau ical eat ecu ean cobs 40 Associating Text Messages to Feature Codes ccccccsseeeeeeeeeeeeueeeeenaaeees 42 Text Messages Understanding the Telephone Display c ccccseeeees 46 WEE AG IN pears crate RE R 48 Configuring Text PAGING sesser suren a eed a 48 DCMECCUIE PAG
26. assistance page facility can be used by a customer to alert store personnel that they require assistance When the customer requires assistance they press a button on a customer assistance box CAB Customer Assistance Required in the Footwear Department Once the button has been pressed a pre programmed page announcement is played to the configured page zone For example customer assistance required in the footwear department The Customer Assistance Box utilises Park and Page nodes configured within a Custom Call Routing CCR Tree The CAB itself emulates a TDM device so that when a customer presses the Call Button Feature 970 is invoked To configure Customer Assistance Page you will need to create a CCR Tree that contains Park amp Page Nodes that will access and play page announcements to specified page zones NN4001 1 034 Issue 1 2 BCM Rls 6 0 67 Advanced Paging Productivity Pack Creating a CCR Tree with Park amp Page Nodes To create a CCR Tree that includes the required Park amp Page nodes please refer to the Configuring the CCR Tree Park amp Page Nodes section of this guide Configuring the Customer Assistance Box The CAB itself we need to be connected to the BCM as an available TDM port When this process has been completed the CAB will automatically be assigned a Directory Number DN The CAB now needs to be named within Element Manager 1 Login to Element Manager and from the Configuration
27. ay The page announcement will be played each day Schedule Page CAB Settings Schedule Plan Schedule Flan Schedule Flan Mame Schedule Detail Greeting ID Page Type Page Zone AnnHeathand2atety visit 09 50 Sh on January 5 q2 Internal Zone CourierPickUp2prn Everyday at 02 00 PM 75 Overhead Paging Hourly Satety Check Everyday repeats for every GO minutes 16 Overhead Paging Everyday 10 minutes before closing Ho Overhead Paging StoreshtorningDelivery Everyday 20 minutes after opening 5T Overhead Paging Add Delete Details tor Scheduling Plan StoreClosingMessage Settings Betore Closing Time ha Minutes Before Closing 10 Day Everyday e Specific Day The page announcement will only be played on the day specified in the Day field This will take precedence over plans set to Everyday Schedule Page CAB Settings Schedule Plan Schedule Flan Schedule Plan Marre Schedule Detail Greeting ID Page Type 12 All AnnHeathandsatety visit 09 50 AM on January 5 Internal Zone CourierPickUp2prn Everyday at 02 00 Ph T5 Overhead Paging HourlySafetyCheck Everyday repeats for every 60 minutes Overhead Paging storeClasingMessage Everyday 10 minutes before closing Overhead Paging StoreshlorningDelivery Everyday 20 minutes atter apening Overhead Paging ANeeklylnspectionDue 04 00 PM on Friday fad Paging Add Delete Details tor Scheduling Plan YWeekhyinepectionDue Settings Time FFixed Time ime
28. ck Details For DN 301 50 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 6 The DNs that will receive the text message can now be defined Select the CAB DN from the Configured DNs panel Task Navigation Panel Configuration Administration o Welcome D System Administrator Access 43 Resources Telephony D Data Services 5 Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE Music 9 Advanced Paging Productivity Pack so Schedule Page JOne Button Text Task Navigation Panel Configuration Administration One Button Text Global Settings Feature Configuration Text Paging Configured DNs DN a Enabled Details For DN 301 Text Settings Destination DN Retries Retry Interval One Button Text o Welcome O System 6 Administrator Access H O Resources H Telephony O Data Services 5 4 Applications voice Messaging Contact Center MeetMe Conferencing LAN CTE Music S Advanced Paging Productivity Pack Schedule Page One Button Text NN4001 1 034 Issue 1 2 BCM Rls 6 0 Global Settings Feature Configuration Text Paging Configured DNs DN Text Message Enabled Details for DN 301 Text Settings Destination DN Retries Retry Interval 51 Advanced Paging Productivity Pack 8 Enter t
29. d DMs Text Message Enabled relating to Customer Assistance Boxes please refer to the Configuring a Customer Assistance Box section of this guide NN4001 1 034 Issue 1 2 BCM Rls 6 0 49 Advanced Paging Productivity Pack 4 The configured DN will be displayed Ensure that the DN is enabled Task Navigation Panel One Button Text Configuration Administration oo Welcome Global Settings Feature Configuration Text Paging ao system Configured Dis H Administrator Access am 7 i ay pcc Se apleg H O Resources H Telephony po H E Data Services ne Applications Yoice Messaging Contact Center i MeetMe Conferencing LAN CTE Music ae Advanced Paging Productivity Pack l Schedule Page a BOne Button Text 5 The text message that will be sent to the destination DNs can now be defined Double click the Text Message field and enter the required message Task Navigation Panel One Button Text Configuration Administration l o Welcome Global Settings Feature Configuration Text Paging o S Configured DNs 4 Administrator Access Text Message Enabled 4 45 Resources Sales Assistance EE H Telephony 4 9 Data Services 5 Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE Music 5 0 Advanced Paging Productivity Pack Schedule Page ea lee Text Settings Destination DN Retries Retry Interval WakeUp A
30. dsfree buttons Memory buttons store internal and external numbers or provide access to features NN4001 1 034 Issue 1 2 BCM RIs 6 0 37 Advanced Paging Productivity Pack 4 Press the key to be programmed and the display will show Feature Code 5 Press the Feature key then enter the feature code that corresponds to the Park amp Page Node on the CCR tree to be utilised In this example CCR Tree 6 and Node 1 has been referenced with a feature code of F961 38 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 6 The display will show Programmed as confirmation that the button has been configured to use the required page feature code NN4001 1 034 Issue 1 2 BCM Rls 6 0 39 Advanced Paging Productivity Pack One Button Text The One Button Text feature provides the user with the facility to send a pre programmed text message to a specific telephone DN Directory Number Feature codes are configured each of which has a direct association with a specific text message The features that relate to the text message can then be accessed by pressing a programmed memory key or by entering a feature code directly on a handset from which the text message will be sent Up to 50 feature codes can be programmed on the BCM for use with the One Button Text facility Global Settings To configure the One Button Text feature certain global settings have to be configured This configuration is completed using Elem
31. ee Fl Get New Updates 12 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 3 Click the Get New Updates button Software Updates Updates in Progress Scheduled Updates Updates in Progress Mame version Description Get New Updates iie 4 The Get New Updates box will appear Click on the Retrieve From drop down box and select the location from which to obtain the update file Get New BEET USE Storage Device ME Storage Deve Y Device My Computer 5 Click the Browse button and browse to the folder containing the update files Select the update file and click Apply Note That the Status of the files should be displayed as Available Find Software Updates Select the update you want to apply Software Update Mame Version Description Size Reboot Req d Status BCMOSO R500 5U System 001 200911 1 BCMSO RS November 20 62 27 MB Available NN4001 1 034 Issue 1 2 BCM RIs 6 0 13 Advanced Paging Productivity Pack 6 The update will proceed and its progress displayed Task Navigation Panel sup m Software Updates Configuration Administration 5 General Updates in Progress scheduled Updates System Metrics Telephony Metrics Utilities Name Version Description Size Reboot Req d Location Status Backup and Restore 5 Logs Auto Administration Manager O Software Management H BSoftware Updates gt S
32. ent Manager 1 Login into the BCM with Element Manager From the Configuration tab open the Applications folder followed by Advanced Paging Productivity Pack and select the One Button Text link The Global Settings will be displayed on the right of the screen Task Navigation Panel One Button Text Configuration administration i Welcome Global Settings Feature Configuration Fy System ae H E Administrator Access Alert Tone M H E Resources Display Timeoutis 60 ly Telephony H E Data Services el Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE E Advanced Paging Productivity Pack Schedule Page One Button Text 40 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 2 You can now determine whether an alert tone will be played on a recipients telephone whenever a text message is received Select or clear the Alert Tone check box as required Task Navigation Panel One Button Text Configuration Administration pv Welcome Global Settings Feature Configuration System H Administrator Access Alert Tone fw Mi ere Display Timeouts 60 Telephony H E Data Services EH Applications on Voice Messaging Contact Center 9 MeetMe Conferencing f LAN CTE Music Ae Advanced Paging Productivity Pack of Schedule Page ZF Ss 3 The amount of time to wait for a recipient to respond
33. er 6 Path Transfer DN Transfer Before Page C Page Type Internal Zone Paging Zone Page Retries na Retry Interval 5 300 seconds Primary Prompt Mot Recorded Alternate Prompt Mot Recorded NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 4 From the Recording window enter the DN extension number for the telephone from which you wish to record the page announcement Click the Dial button The telephone rings Voice prompt CCR Tree 6 Phone Set Connect To 221 Ce LY when Changes to the recording are applied ON the SAYE button is pressed BEFORE hanging up Import From Export Native Encoding Wav Encoding B Internet 5 Pick up the handset Do not use Handsfree 6 Click the Record button and after the tone record your Page prompt Phone Set Connect To Be Hang Up Changes to the recording are applied ONLY when the SAYE button is pressed BEFORE hanging up 7 After you finish recording your prompt click the Stop button NN40011 034 Issue 1 2 BCM RIs 6 0 31 Advanced Paging Productivity Pack 8 To listen to the prompt click the Play button or to save the recording click the Save button Do not replace the handset before clicking the Save buiton if you wish to keep the recording Phone Set Connect To Be Changes to the recording are applied ONLY when the SAVE button is pressed BEFORE hanging up py s 9 Click
34. essage Recipient Message Sender lf the recipient does not view the message within the defined timeout period the telephone that sent the message will receive confirmation that the message has not been acknowledged Message Sender NN4001 1 034 Issue 1 2 BCM Rls 6 0 47 Advanced Paging Productivity Pack Text Paging The Text Paging facility enables configured text messages to be broadcast from a Customer Assistance Box CAB or configured DN to a number of defined extensions The feature is invoked from the CAB itself or from a configured phone using Feature 970 The number of DNs that can support F970 is limited based on the model of BCM A BCM50 can support 50 DNs and a BCM450 can support 300 DNs with F970 The number of destination sets that can receive a text page for each programmed DN is limited to five with BCM50 and twenty five with BCM450 In this example a text page Sales Assistance has been sent to a BCM phone Configuring Text Paging 1 Login to Element Manager and from the Configuration tab open the Applications folder followed by the Advanced Paging Productivity Pack folder Click the One Button Text link Task Navigation Panel z One Button Text Configuration Administration p Welcome fy System H E Administrator Access H Resources fH Telephony 3 Data Services Bo Applications 0 Yoice Messaging Contact Center MeetMe Conferencing Global Settings Feature
35. f oO es oO ER Custom Call Routing NN4001 1 034 Issue 1 2 BCM Rls 6 0 19 Advanced Paging Productivity Pack 3 The Auto Attendant Properties screen will be displayed Auto Attendant Properties Return to Auto Attendant Touchtone Gate Use customized digits starting CCR tree feature 3 digits Feature digit Tree number code Node within tree Number of CCR tree feature codes Repeat CCR Menu Prompts Cancel 4 In the Starting CCR Tree Feature Code field enter the first three digit Feature code that will be available to users of the One Button Page facility This will be the starting point for all subsequent One Button Transfer Feature Codes The three digits of the feature code represent e The first digit of the Feature Code e The CCR tree number e And the node that will be selected within the tree The code entered must correspond to the format of Feature 9AB e Where 9 represents the first digit of the Feature Code e A represents the tree number from 1 to 7 You cannot use O 8 or 9 as these digits may conflict with existing feature codes e B represents the CCR Tree Node Number and can range from 1 to 8 An example of a Feature Code could be Feature 912 where 9 represents the Feature Codes leading digit 1 represents the CCR Tree number and 2 represents the Node of the CCR Tree Note The feature codes used must not be the same as any existing feature codes that are available with the Business
36. g Productivity Pack e Fixed Time The page announcement will occur at the same specified time each day The time is specified in the Time of Day field In this example a fixed time of 20m has been configured Schedule Page CAB Settings Schedule Plan Schedule Plan Schedule Plan Mare Schedule Detail Greeting ID Page Type Page Zone CourierPickUp2ern Everyday at 02 00 PM ao overhead Faging T Add Details for Scheduling Plan CourierFickUp2pm settings Time Time Of Day Day Everyday w e Periodic The page announcement will be played in a repeated fashion depending on the value entered in the Repeat Mins field If you enter a 0 in this field the announcement will play once only at the start of the business hours The time period available is 0 360 minutes Schedule Page CAB Settings Schedule Flan Schedule Plan Schedule Plan Mame Schedule Detail Greeting ID Page Zone CourierPicklp2pm Everyday at 02 00 PM Overhead Paging Hourly Safety Check Everyday repeats for every 10 minutes 2 Overhead Paging Details for Scheduling Plan HourlySatetyCheck settings Time Repeatihlins 60 Day Everyday w 60 58 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack e After Opening Time The page announcement will be played after a defined number of minutes after opening time The defined minutes can range from 0 360 minutes Schedule Page CAB Se
37. g a Button to Access the Park and Page Node section of this guide Alternatively the text messaging facility can be accessed by entering the Feature code directly on the telephone that is sending the message NN4001 1 034 Issue 1 2 BCM Rls 6 0 45 Advanced Paging Productivity Pack Text Messages Understanding the Telephone Display When a telephone receives a message the recipient can respond in a number of ways The illustrations below show how a message can be displayed from the senders DN 222 and the recipient s DN 221 objective In this example a message Supervisor reg Grd Floor has been created to send a text message to DN 221 When extension 221 receives the message it will be displayed as illustrated below If the message is more than 16 characters in length as in this example the recipient can press the MORE soft key or press 3 to view the remainder of the message Message Recipient Message Sender In the recipient selects OK or presses 1 The telephone that sent the message will receive confirmation that the message was successfully viewed and the recipient is taking the required action Message Recipient Message Sender 46 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack lf the recipient selects CANCEL or presses 2 The telephone that sent the message will receive confirmation that the recipient viewed the message but is not taking the required action ance More M
38. g and Customer Assistance Page features can work simultaneously when the CAB call button is pressed Schedule Page The system can be pre programmed to play pre recorded page announcements automatically to defined page zones at pre defined times This facility could be used to announce to customers that the store is about to close or to remind staff that a store delivery is due 6 NN40011 034 Issue 1 2 BCM Ris 6 0 Advanced Paging Productivity Pack Required Information To configure the features of the Advance Paging Productivity Pack you need to consider One Button Transfer facility Customer Assistance Page e The number of Custom Call Routing CCR Trees to be programmed with Park and Page features e The feature codes to be used This will be based on the number of CCR Trees to be utilized For example 16 feature codes will require a minimum configuration of 2 CCR Trees with 8 nodes on each tree e The Page Zones to be used e The Page Greeting announcements to be used Text Messaging e The text messages to be utilized e The feature codes to be associated with the text messages e The DN s the text messages will be sent to Text Paging e The text messages to be utilized e The configured DNs to be associated with the text message e The DNs that will be paged and receive the configured text message Schedule Page e The page announcement required that will be recorded as Company Greetings e The times dates
39. ge within the allocated time a https 10 10 10 1 CallPilot Manager Reports Microsoft Internet Explorer ONE BUTTON TEXT REPORT Date 2007 08 Date 2007 07 26 Feature j Acknowledgement Date 2007 07 27 Feature Date 2007 07 26 Feature Date 2007 07 29 Feature Date 2007 07 30 Feature Date 2007 08 01 Feature Acked and Responded Acked and Responded Not Acked Acked Only Not Acked Acked Only Acked and Responded Acked Only Acked and Responded Acked and Responded Acked Only Not Acked Not Acked Not Acked Not Acked Not Acked NN4001 1 034 Issue 1 2 BCM Rls 6 0 73 Advanced Paging Productivity Pack Reporting for Text Paging This section of the report contains a record for each time the Text Paging feature was utilised The information produced includes DN DN of the telephone where the Text Paging feature was initiated Start Time The time of day when the Text Paging feature was started Stop Time The time of day when the Text Paging feature was stopped This could be due to the destination DN acknowledging the page the number of retries elapsing or the reset button of the CAB being pressed Text Message The text message used CallPilot Manager Reports Windows Internet Explorer https 200 350 350 591 voicemail cgi bin Fo63wuiexersecCon m_rmiskRLAusSwnFSydmkPhoSPors6 aainM mnoninonminorncnrinnccrnicciry TEAT PAGING REPORT Date 2009 12 10 Date 2009 12 03 Text
40. he destination DN in the Destination DN field and then click the OK button Repeat the process for the other DNs that will receive the text message from the configured extension Task Navigation Panel One Button Text Configuration Administration p Welcome Global Settings Feature Configuration Text Paging aa Syara Configured DNs ie Aann ator Access DN Text Message Enabled Resources O EEEE H Telephony 1 Data Services 3 Applications voice Messaging Contact Center H 9 MeetMe Conferencing H LAN CTE Music S Advanced Paging Productivity Pack Schedule Page Z Jone Button Text Details for DN 301 Text Settings Destination DN Retries Retry Interval WakeUp Ack Add Text Destination X Destination DN 222 f 9 The destination DNs will be displayed 4 Task Navigation Panel One Button Text Configuration Administration o Welcome Global Settings Feature Configuration Text Paging 4 System 4 Administrator Access Resources H Telephony Data Services S49 Applications i voice Messaging Contact Center MeetMe Conferencing LAN CTE Music S O Advanced Paging Productivity Pack Schedule Page i JOne Button Text Configured DNs DN Text Message Enabled Sales Assistance Details for DN 301 Text Settings Destination DN Retries Re
41. he starting feature code is higher than a value of 911 the available number of feature codes decreases Any feature codes that precede the starting feature code will be unavailable for use For example By using a starting feature code of F941 you will only be able to allocate a maximum of 32 feature codes i e 941 to 948 951 to 958 961 to 968 and 971 to 978 The Custom Call Routing CCR Trees can now be configured with Park and Page Nodes and can be accessed by the feature codes that you have created Configuring the CCR Tree Park and Page Nodes In order for the One Button Page Feature to function a CCR tree has to be created or an existing tree amended to include the required Park and Page nodes These nodes will be reference by the Feature codes configured within Auto Attendants General Properties screen To create a CCR Tree that includes the required Park amp Page nodes 1 From CallPilot Manager select the Custom Call Routing link In this example there are five existing CCR Trees configured Main Logout Help CCR Tree Administration Mailbox Administration Tree Status OK Change Delete OK Change Delete Auto Attendant Custom Call Routing Networking Contact Center OK Change Delete OK Change Delete OK Change Delete Mot defined Create Mot defined Create Mot defined Create CO 4 Oo A w M 22 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 2 Click on
42. hedleFianName H E Resources H E Telephony H E Data Services Se a Applications Voice Messaging Contact Center i MeetMe Conferencing LAN CTE Music Advanced Paging Productivity Pack m o Jschedule Page oo One Button Text 56 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 3 Enter a descriptive name to identify the Schedule Plan then click the OK button Schedule Page CAB Settings Schedule Plan Schedule Plan Schedule Plan Name Schedule Detail Add Schedule Plan Schedule Plan Name Courier pickup at 2pm 4 Select the schedule you have just created and the details for that schedule will appear in the bottom panel of the screen Task Navigation Panel Schedule P Configuration Administration aie Welcome CAB Settings Schedule Plan System n ji Schedule Plan Name Schedule Detail Page Type 1O PEPES Courier pickup at 2pm Everyday at 12 00 AM 1 Overhead Paging 1 0 Data Services 3 Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE Music Advanced Paging Productivity Pack e One Button Text 5 The time that the schedule will be activated can now be defined There are four options available i Fixed Time li Periodic iii After Opening Time iv Before Closing Time NN4001 1 034 Issue 1 2 BCM Rls 6 0 57 Advanced Pagin
43. ion Panel One Button Text Configuration Administration 2 Welcome BHD oiin Configured Features BHO a E Text Message Destination DN H Resources AHS Telephony dies A EEA REANA RERE er H E Data Services Be Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE ST Music t Advanced Paging Productivity Pack 2 vee Schedule Page Global Settings Feature Configuration One Button Text 4 In the Text Message field enter a message from 1 to 24 characters in length This is the message that will display on the defined recipients telephone DN NN4001 1 034 Issue 1 2 BCM Rls 6 0 43 Advanced Paging Productivity Pack NS o 4 NN40011 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 5 In the Destination DN field enter the DN extension number for the telephone that will receive and display the text message Note The DN cannot be an analogue telephone or a telephone that does not have an LCD display One Button Text Global Settings Feature Configuration Configured Features Feature Code Text Message Destination DN Add Delete Details For Feature Code F931 Feature Settings Feature Code F931 Text Message Supervisor reg Grd Floor Destination DN 231 Note Telephones that require access to these features can have buttons programmed that initiate the text messaging service Please refer to the Programmin
44. is configured against the text message and destination DN does not conflict with any existing feature codes in use on the BCM For example if you are using the one button page feature with 16 features relating to CCR Trees 1 and 2 the first available one button text feature code would be F931 as for example F911 and F921 would conflict with the Park and Page feature codes relating to CCR Trees 1 and 2 For Park and Page features generally always ensure that the DN s to be paged are assigned to the correct page zones within Element Manager NN40011 034 Issue 1 2 BCM RIs 6 0 19 Advanced Paging Productivity Pack Avaya Documentation Links e Advanced Paging Productivity Pack Configuration Guide e Advanced Paging Productivity Pack Quick Reference Guide 76 NN40011 034 Issue 1 2 BCM RIs 6 0 NN40011 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 117
45. k all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAF
46. l initiate a defined page to a defined paging zone The One Button Page facility is initially programmed via CallPilot Manager and utilises the one Button Park and Page feature that is available with the Custom Call Routing Trees The first stage of the One Button Page configuration is to determine the initial Feature Code that will be used along with the number of feature codes to be available to users To define the initial feature code to be used 18 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 1 Login to CallPilot Manager Select the Auto Attendant link from Call Pilot Managers Main Menu Main Menu Mailbox Administration Add Mailbox hange Lelete Mlalbox gt uto Attendant Group List drutistratiot System Properties Custom Call Routing Operator Settings Logout Networking Contact Center Reports Configuration Operations 2 You will be presented with the Lines Administration screen Select the General Properties link Lines Administration Mailbox Administration Line Answer Mode Table Skillset Rings Command 1 Mo Change py Ato Attendant Change General Properties Change Lines Administration aaa Change Many Lines BEE CLID Routing Table Change Greeting Tables Change Holidays Company Greetings change Customized Digits Change Change Change Mo Mo Mo Mo Mo Mo Mo Mo Mo OD CO 4A M A bo O te CO Rt O
47. nes or handsfree NN4001 1 034 Issue 1 2 BCM Rls 6 0 65 Advanced Paging Productivity Pack 4 The Company Greeting recording screen appears as below Company Greeting 2 Phone Set Connect To iE Changes to the recording are applied ONLY when the SAVE button is pressed BEFORE hanging up Import Export Native Encoding Wav Encoding 5 In the Connect to box type the extension number or telephone number you are using to record the greeting For a local extension just type the extension number For a telephone number that is not a local extension type the sequence of digits that dial the telephone number from the voicemail system For example you might need to dial 9 the area code and then the telephone number a Click the Dial button The telephone rings b Pick up the handset Do not use Handsfree c After the tone record your prompt d After you finish recording your prompt click the Stop button e To listen to the prompt click the Play button or to save the recording click the Save button Do not replace the handset until you click the save button if you wish to keep the greeting or the recording will be lost f Click the Close button and replace your telephone handset Now that the Company Greetings have been recorded they can now be used for Scheduled Page announcements 66 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Customer Assistance Page The customer
48. network is Strictly prohibited and may be subject to criminal prosecution employee discipline up to and including discharge or the termination of vendor service contracts The owner or its agents may monitor any activity or communication on the computer system or network The owner or its agents may retrieve any information stored within the computer system or network Users should have no expectation of privacy as to any communication on or information 7 You will be presented with the Element Manager interface 4 Avaya Business Element Manager 200 30 30 80 File Edit View Wetwork Session Tools Help Bet cut Ga Copy M Paste Element Navigation Panel Task Navigation Panel WebPage ff Validate Device Disconnect amp Refresh g Auto efresh E E Network Elements Configuration administration ir OLL Pe AL Account Notifications sana 30 73 E E Srstem PA H 0 Administrator Access 200 30 30 51 H 0 Resources BCM Chester l Anne H Telephony aU aU ES een Data Services 1 4 Applications User ID nnadmin Telset user ID 738662 ful login 2010 07 01 09 42 NN4001 1 034 Issue 1 2 BCM Rls 6 0 11 Advanced Paging Productivity Pack Installing the Smart Update File BCM 5 0 Only For BCM Release 5 0 systems the Text Paging facility will be available once a Smart Update file has been applied to the BCM To ascertain if the update file has been applied navigate in the Configuration
49. nfiguration Administration Welcome 4 4 System O Administrator Access O Resources O Telephony gt Data Services gt Applications voice Messaging Contact C 9 MeetMe Conferencing LAN CTE Music S Advanced Paging Producti Schedule Page JOne Button Text 54 One Button Text Global Settings Feature Configuration Text Paging Configured DNs DN Text Message Enabled Sales Assistance Details for DN 301 Text Settings Retries Retry Interval Destination DN NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 14 If the Acknowledgment option is selected the phone receiving the text message can acknowledge the receipt of the message and consequently be removed from the paging sequence 4 Task Navigation Panel One Button Text Configuration Administration Welcome Global Settings Feature Configuration Text Paging di m ayso Configured DNs en pate eet A DN Text Message Enabled Resources A d a Telephony Sales Assistance Data Services 3 Applications voice Messaging Contact C MeetMe Conferencing LAN CTE Music S Advanced Paging Producti Details for DN 301 Text Settings Destination DN Retries Retry Interval WakeUp Ack 4 a EELEE 1 30 F W PPP na A message can be acknowledged by selecting a soft key labelled ACK o
50. oftware Update History Software Inventory Updates in Progress D H Progress Update Uploading file 7 of 27 T Business Communications Mana Ca Get New Updates 7 Once the update has completed it can be viewed by selecting the Software Update History link Task Navigation Panel KL Software Updates Configuration Administration E DB General Updates in Progress Scheduled Updates 4 4 System Metrics ees 4 Telephony Metrics src sg Utilities Name Version Description Size Reboot Req d Location Status 4 Backup and Restore H Logs 4 45 Auto Administration Manager a 3 Software Management Software Update 2 sooftware Updates Software Update History Software Inventory Get New Updates Id Task Navigation Panel Configuration Administration ae y HC General Current system software version 9 0 1 22 524 H System Metrics gt Telephony Metrics H Utilities 6 Backup and Restore H Logs HE Auto Administration Manager C9 Software Management Software Updates M BSoftware Update History Software Inventory Software Update History d NN40011 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack Assigning Extensions to Page Zones In order for Page Announcements to be played in the appropriate Page Zones store department areas the DN s telephones themselves need
51. quired Flr 3 one4 Change Delete Close Programming a Button to Access the Park and Page Node To facilitate the use of the One Button Page feature from the required telephones the telephones buttons will need programming with feature codes that provide access to the Page announcements in the various zones In the example above CCR Tree number 6 has 8 Park and Page nodes that can be referenced by feature codes as follows Feature 961 node1 Feature 962 node2 Feature 963 node3 Feature 964 node4 Feature 965 node5 Feature 966 node6 Feature 967 node Feature nodes 968 The required feature codes can be programmed against the buttons by using Feature 3 Follow this procedure for each telephone that will use the one button page feature to page the required zones NN4001 1 034 Issue 1 2 BCM Rls 6 0 35 Advanced Paging Productivity Pack 1 On the telephone to be programmed press the Feature key then the star key and 3 key _ pn A g E ad x z n i A B noe we he 36 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 3 You will then be prompted to Press a key i e the key that will be programmed with the feature code Memory buttons without indicators for autodial numbers and features Memory line or intercom buttons with indicators a A s A d a o a i Note Memory buttons are buttons not assigned as line intercom or han
52. r by pressing key 5 on the phone Schedule Page The BCM has the capability of playing pre recorded page announcements automatically to defined page zones at pre defined times If the page zone or overhead page system is in use at the time the page announcement is scheduled to play the system will queue the page and play it when the resource becomes available For example this facility could be used to announce to customers that the store is about to close or to remind staff that a store delivery is due NN4001 1 034 Issue 1 2 BCM RIs 6 0 55 Advanced Paging Productivity Pack Creating a Schedule Plan 1 Login to Element Manager and from the Configuration tab open the Applications folder followed by the Advanced Paging Productivity Pack folder followed by the Schedule Page link Task Navigation Panel Schedule Page Configuration administration n Welcome H E System ANE Administrator Access Allow URL Invocation H E Resources H E Telephony H E Data Services B Applications on Voice Messaging Contact Center 9 MeetMe Conferencing LAN CTE Music Advanced Paging Productivity Pack CAB Settings schedule Plan Schedule Page i One Button Text 2 Click on the Schedule Plan tab and click the Add button Task Navigation Panel Schedule Page Configuration Administration ei Welcome CAB Settings Schedule Plan nim aiii Schedule Plan H Administrator Access Sc
53. r opening 04 00 PM on Friday Overhead Paging Weekly lnspectionOue Overhead Paging 4 From the Page Type drop down box select a page type that will be used The options available are internal zone overhead paging or both The default setting is Overhead Paging Schedule Page CAB Settings schedule Plan Schedule Plan Schedule Plan Name Schedule Detail Greeting ID ace Zone AnnHeathandsatety vist CourierPickUp2prn EveningDeliveryDue Hourly SatetyCheck storesMorningDelivery Weekly inspectionDue 62 09 50 4AM oon January 5 Everyday at 02 00 PM Everyday 30 minutes betore closing Everyday repeats for every 60 minutes Everyday 20 minutes after opening 04 00 PM on Friday Overhead Paging wall Internal Zone Overhead Paging Both Overhead Paging Overhead Paging NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 5 The Page Zone drop down box allows you to select a page zone to which the page announcement will be played The zones available are zones 1 to 6 or All zones The default is zone 1 If overhead paging is utilised this setting is ignored Schedule Page CAB Settings Schedule Plan Schedule Plan Schedule Plan Name Schedule Detail Greeting ID AnnHeathandSatety sit 03 50 AM on January 5 z Internal Zone CourierPickUp2prni Everyday at 02 00 PM Overhead Paging EyveningDeliveryDue Everyday 30 minutes before closing Overhead Paging HourlySatetyCheck Ever
54. s a Analog 235 0415 236 Analog 236 0416 Inactive DNs dee F All DNs NN4001 1 034 Issue 1 2 BCM Rls 6 0 15 Advanced Paging Productivity Pack 3 Select the Capabilities and Preferences tab in the upper panel followed by the Capabilities tab in the lower panel Active Sets Line Access Capabilities and Preferences Restrictions A WR Name _prmetne 221 T7316 M7310 221 T C 2 a T7208 M7 208 EA ic 2 224 T7316E 224 IJE 2 225 LiI40E 2004 2007 2050 221x 225 ic 2 233 Analog 233 IjC NJA 234 Analog 234 IJE MJA 235 Analog 235 IiE MJA 236 Analog 236 IJE NA Copy Paste Details For DN 221 Intrusion protection level None k 4 Intercom Keys First lc miid Auto E ID required A DN can belong to one of six page zones WOOLY Allow redirect Redirect ring Receive short tones A UEI Silent monitor supervisor Capabilities 5WCA Call Group Preferences Button Programming Table Button Programming User Speed Dial Handsfree Auto HF answerback Cal DND on Busy ee ae Paging ca Page zone fi Auto hold For incoming page Direct dial fi Priority call I Auto hold M In the Page Zone field enter the appropriate Page Zone number as Active Sets Line Access Capabilities and Preferences Restrictions T7316 M7310 Ic T7208 M7208 2 TY316E 224 r c 2 1140E 2004 2007 2050 221x 225 r c 2 Analog 233 Cc NJA Analog 234 IJE N A Analog 230 Ic
55. sented with the Element Manager interface 4 Avaya Business Element Manager Network Elements File Edit View Network Session Tools Help Wf ot ar ay i TF Borat e kia Po ip Exit a Cut ts Copy E3 Paste Web Page of Validate Device Connect 4 Delete fy 200 30 30 30 73 iy 200 30 30 51 iy BCM Chester iy 200 30 30 77 iy TEST BCM50 R6 m 3 200 30 30 80 4 Open the Network Elements folder and select the IP Address of the BCM 4 Avaya Business Element Manager Network Elements 200 30 30 80 Fie Edit View Network Session Tools Help Bp ext ye Cut Ly Copy reste WebPage f Validate Device By connect X Dette twork Elements Connection Information 10 1 1 2 10 1 L66 IF Address 200 30 30 80 200 30 30 30 73 User ID nnadmin ss 200 30 30 51 BCM Chester P asaword 1 SSS SS Inventory Information System Name BCM50b System Description BCM50b System Software Version 10 0 1 00 107 5 Enter the User Name of the BCM in the User Name field by default this is nnadmin Then enter the Password in the Password field by default the password is PlsChgMe Click the Connect button 10 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 6 A warning screen will appear read the warning and click OK WARNING This computer system and network is PRIVATE and PROPRIETARY and may only be accessed by authorized users Unauthorized use of this computer system or
56. tab to Applications Advanced Paging Productivity One Button Text If the Text Paging tab is not visible next to the Feature Configuration tab the Smart Update file enabling the Text Paging feature will need to be applied Task Navigation Panel One Button Text Configuration Administration e Welcome Global Settings Feature Configuration Text Paging Hy System E Administrator Access Configured DNs DN Text Message Enabled HH Resources i 4 H E Telephony 301 Sales Assistance 1 4 9 Data Services BH Applications 9 voice Messaging Contact Ce i MeetMe Conferencing of LAN CTE oo Music Ere Advanced Paging Producti ol Schedule Page Fone Button Text Note The Smart Update files can be obtained from the Avaya Support Web site Refer to the Required Information section of this guide for Smart Update file details To install the file from Element Manager interface 1 Login to the BCM via Element Manager 2 From the Administration tab open the Software Management folder and select the Software Updates link Task Navigation Panel Software Updates Configuration Administration E General Updates in Progress O System Metrics O Telephony Metrics Utilities Name Version Description Size Reboot Req d Location Status O Backup apd Restore Log 0 Administration Manager oftware Management Software Update History Software Inventory Updates in Progress ee ee H
57. tact Center MeetMe Conferencing LAN CTE 9 Music Advanced Paging Productivity Pack Global Settings Feature Configuration Feature Code Text Message 2 Click the Add button Enter a Feature code to be associated with the text message Task Navigation Panel Ee One Button Text Configuration Administration eo Welcome A system Configured Features EoD EA Feature Code Text Message H Resources H E Telephony H E Data Services Applications a Voice Messaging Contact Center a MeetMe Conferencing LAN CTE Music i Advanced Paging Productivity Pack oe Schedule Page a 8One Button Text Global Settings Feature Configuration 42 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Note That the format for valid feature codes is FOXY where X should be greater than 0 and less than 8 Y should be greater than 0 and less than 9 It should also be noted that these featured codes can not conflict with any existing feature codes already in use on the BCM For example if you are using the one button page feature with 16 features relating to CCR Trees 1 and 2 The first available one button text feature code would be F931 as for example F911 or F921 would conflict with the Park and Page feature codes relating to CCR Trees 1 and 2 3 The feature code will be displayed Select the feature code to view the details of that code in the lower panel Task Navigat
58. the Close button and replace your telephone handset Voice prompt CCR Tree 6 Phone Set Connect To 221 mia Changes to the recording are applied ONLY when the SAYE button is pressed BEFORE hanging up Import Export Native Encoding Wav Encoding B internet 32 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 10 Click the Refresh icon in your browser or press the F5 key and the prompt should display as Recorded Then click the Submit button ET Logout Help CCR Park and Page Node Properties Tree Number Path Caption Bales Enquiry Zone 1 Floor 1 Transfer DN Transfer Before Page Page Type Paging Zone W3 _ Page Retries 1 I Retry Interval 5 300 seconds Primary Prompt Alternate Prompt Mot Recorded 11 The CCR Tree Properties screen appears Main Logout Help CCR Tree Properties Tree Number 6 Home Menu Change Add Menu Transter Mailbox Information Park amp Page 1 Park amp Page Sales Enquiry Zone 1 Floor 1 Change Delete Close NN4001 1 034 Issue 1 2 BCM Rls 6 0 33 Advanced Paging Productivity Pack 12 Click on the Change link adjacent to the Menu of the CCR Tree Main Logout Help CCR Tree Properties Tree Number 6 Key Type Description Command _ Home Menu Change lt Add Menu Transter Mailbox Information Park amp Paqe 1 Park amp Page Sales Enquiry Zone 1 Floor
59. the Create button for the tree that is to be configured Main Logout Help CCR Tree Administration Mailbox Administration Tree Status OK Change Delete OK Change Delete Auto Attendant OK Change Delete Custom Call Routing OK Change Delete OK Change Delete Mot defined Create lt _ _ Mot defined Create Mot defined Create Mot defined Create Not defined Create Not defined Create Mot defined Create Mot defined Create Mot defined Create Networking Contact Center O OO 4A oO n w bt i Reports Configuration Operations 3 Select the Home Menu Node radio button followed by the Submit button Logout Help New CCR Tree Tree Number Create Options Home Menu Node Home Information Node Home Transfer Node Home Mailbox Node Copy of tree NN4001 1 034 Issue 1 2 BCM RIs 6 0 23 Advanced Paging Productivity Pack 4 You will be presented with the CCR Tree Properties screen Click on the Park amp Page link Main Logout 5 The Park amp Page Change link 24 Help CCR Tree Properties Tree Number 6 Home Menu Change Add Menu Transter Mailbo Information Park amp Page node will be displayed as node 1 Click on the Help CCR Tree Properties Tree Number 6 Home Menu Change Add Menu Transfer Mailbox Information Park amp Paqe 1 Parka Page Change Delete Close NN4001 1 034 Issue 1 2 BCM Rls 6 0 Ad
60. tion sales Enquiry zone 1 Floor 1 Transter DN Transfer Before Page Page Type Internal one w Paging Zone w Page Retries Retry Interval Primary Prompt Mot Recorded Alternate Prompt Mot Recorded Submit Cancel NN40011 034 Issue 1 2 BCM Ris 6 0 2 Advanced Paging Productivity Pack 28 11 The number of times the system will attempt to page the paging zone can be defined from the Page Retries drop down box The number of potential retries ranges from 0 to 5 with a default setting of 1 retry CCR Park and Page Node Properties Tree Number Path Caption sales Enquiry Zone 1 Floor 1 Transfer DN e Transfer Before Page L Page Type Internal Zone ha Paging Zone kal Fage Retries Retry Interval 5 300 seconds Primary Prompt Mot Recorded Alternate Prompt Mot Recorded Submit Cancel 12 The number of seconds between paging retries can be defined from the Retry Interval drop down box The interval can be defined within a range of 5 to 300 seconds with a default of 15 seconds CCR Park and Page Node Properties Tree Number Path Transfer DN Transfer Before Page Page Type Internal Zone Paging Zone Page Retries Retry Interval 5 300 seconds Primary Prompt Mot Recorded Alternate Prompt Mot Recorded Submit Cancel NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack 13 Click the Submit button The Park and Page Announcements
61. try Interval WakeUp Ack 52 NN4001 1 034 Issue 1 2 BCM RIs 6 0 Advanced Paging Productivity Pack 10 The number of retries and retry intervals for sending text messages can be defined The number of retries range from O to 5 1 by default and the retry interval is defined in seconds 30 seconds by default 4 Task Navigation Panel One Button Text Configuration Administration p Welcome Global Settings Feature Configuration Text Paging sO Ah Configured DNs i n Access r aga r i 5 Telephony Sales Assistance 55 Data Services Applications H voice Messaging Contact Center Details For DN 301 H MeetMe Conferencing LAN CTE Music S O Advanced Paging Productivity Pack Schedule Page 9 BOne Button Text Text Settings Destination DN Retries Retry Interval WakeUp Ack 223 1 30 Fj 11 To change the number of retries double click in the Retries field and select the required value from the drop down list Task Navigation Panel One Button Text Configuration Administration welcome Global Settings Feature Configuration Text Paging ayem Configured DNs pa EAE eer eee DN Text Message Enabled 4 Resources amare H Telephony Sales Assistance H Data Services 5 Applications Voice Messaging Contact Center MeetMe Conferencing LAN CTE H Music
62. ttings Schedule Flan Schedule Plan Schedule Plan Marre Schedule Detail Greeting ID Page Type Fage fone CourierPicklp2pm Everyday at 02 00 PM Overhead Paging Hourly Safety Check Everyday repeats for every 60 minutes Overhead Paging storesMorningDelivery Everyday 20 minutes after opening Overhead Paging Details for Scheduling Plan StoresMorningDelivery Settings Time After Opening Time Minutes After Opening 20 Day Everyday ki e Before Closing Time The page announcement will be played after a defined number of minutes before closing time The defined minutes can range from 0 360 minutes Schedule Page CAB Settings Schedule Plan Schedule Flan Schedule Plan Mame schedule Detail Greeting ID Page Type Page Zone AnnHeathandSatety vist 09 50 Abl on January 5 Internal Zone CourierPickUp2am Everyday at 02 00 PM Overhead Paging HourlySatetyCheck Everyday repeats for every 60 minutes Overhead Paging storeClosingMessage Everyday 10 minutes before closing Overhead Paging StoresMorningDelivery Everyday 20 minutes atter opening Overhead Paging Add Delete Details for Scheduling Plan Storeclosinghlessage Settings Minutes Before Closing 10 NN4001 1 034 Issue 1 2 BCM Rls 6 0 59 Advanced Paging Productivity Pack 6 The time of day that the page announcement will be played needs to be defined There are three options available v Everyday vi Specific Day vil Specific Date e Everyd
63. u Prompts Enable Iv Primary Prompt Recorded Voice Alternate Prompt Not Recorded Voice Submit Cancel NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Recording Schedule Page Announcement Greetings Company Greetings You will need to define the greetings that will be played as the page announcements These are Company Greetings that are recorded from the Auto Attendant section of CallPilot Manager Recording a Company Greeting 1 Login to Call Pilot Manager and click the Auto Attendant heading Main Logout Help Main Menu Mailbox Administration Add Mailbox Change Delete Mailbox Auto Attendant Croup List Admurustration System Properties Custom Call Routing Operator Settings Logout Networking 2 Click the Company Greetings link The Company Greetings screen appears Main Logout Help Company Greetings Auto Attendant Mot Recorded Voice General Properties Mot Recorded Voice Lines Administration MEG lesan Nee Change Many Lines CLID Routing Table Not Recorded Voice Greeting Tables Mot Recorded Voice nll Ee i Mot Recorded Voice gt pany Greetings Customized Digits Mot Recorded Voice Mot Recorded Voce 1 2 3 4 5 B T 5 3 Click the Voice link for the greeting you want to record Note For best results use a telephone that is attached to the same BCM as your voicemail system Avoid using cordless telepho
64. uence of keys on the telephones number pad to initiate a pre programmed page The page is played in the appropriate paging zone that relates to a certain department or floor of a retail store One Button Text This feature allows a user to press a feature key or a sequence of keys on the telephones number pad to send a pre programmed text message to a specific recipients telephones display The configured feature codes each have a direct association with a specific text message The recipient can respond to the message to indicate that they will be taking the required action based on the content of the message they have received For example this feature can be used to discreetly request specific supervisor assistance in a particular department where there is disruptive customer Text Paging This feature allows a user to broadcast a defined text message to a number of configured sets The feature can be invoked from a Customer Assistance Box CAB or invoked from a specified handset using Feature 970 An employee responds to the page and presses a button on the CAB to cancel the page Customer Assistance Page This feature allows a customer to press a call button on a customer assistance box CAB to request assistance The system plays the appropriate announcement to a specified page zone that could relate to a specific store department An employee responds to the page and presses a button on the CAB to cancel the page Note The Text Pagin
65. vanced Paging Productivity Pack 6 The CCR Park amp Page Node Properties screen will be displayed Main Logout Help CCR Park and Page Node Properties Tree Number Path Caption Transfer DN Transfer Before Page Page Type Internal Zone Paging Zone Page Retries Retry Interval 5 300 seconds Primary Prompt Mot Recorded Alternate Prompt Mot Recorded 7 In the Caption field enter a caption that describes the function of this Park and Page node The caption can be up to 30 characters in length CCR Park and Page Node Properties Tree Number Path Caption sales Enquiry Zone 1 Floor 1 Transfer DN Transfer Before Page Page Type Internal Zone w Paging Zone Fage Retries Retry Interval 5 300 seconds Primary Prompt Mot Recorded Alternate Prompt Mot Recorded NN40011 034 Issue 1 2 BCM Rls 6 0 25 Advanced Paging Productivity Pack 8 The Transfer DN and Transfer Before Page settings are not required for the One Button Page facility CCR Park and Page Node acca Page Node Properties P Tree Number 6 Path d Tree Number 6 Path 1 Caption Sales Enquiry Zone 1 Floor 1 Caption sales Enquiry Zone 1 Floor 1 Transfer DN Transfer DN gt k ae Transfer Before Page C lie ae Page Type Internal Zone Page Type Internal Zone v Paging Zone Paging Zone Page Retries Page Retries Retry Interval 5 300 seconds Retry Interval 5 300 seconds
66. where the One Button Page feature was initiated Feature F9xy Where x is the number of the CCR tree that contains the desired Park and Page node and y is the number of the Park and Page node within the CCR tree Start Time The time of day when One Button Page was initiated F https 10 10 10 1 CallPilot Manager Reports Microsoft Internet Explorer Date 2007 08 01 Time DN Feature l Stop Time OME BUTTON PAGE REPORT Date 20077 08 02 Date 2007 07 26 Time CH Feature Date 2007 07 27 Time CH Date 2007 07 26 Time DM Date 2007 07 29 Time DH Date 2007 07 30 Time DH Date 2007 07 31 DH oa Oe oe One oe Oe 221l Daz 221l Date 2007 08 01 DN Feature Start Time ool oe 1 oe Daz EAE 22l 221l 72 NN4001 1 034 Issue 1 2 BCM Rls 6 0 Advanced Paging Productivity Pack Reporting for One Button Text This section of the report contains a record for each time the One Button Text feature was utilised The information produced includes DN DN of the telephone where the One Button Text feature was initiated Feature Code feature code of the One Button Text feature Time the time of day when the One Button Text feature was initiated The Result field displays one of three values e Acked and Responded recipient pressed the OK soft key in response to message e Acked Only recipient pressed the Cancel soft key in response to message e Not Acked recipient did not acknowledge the messa
67. yday repeats for every 60 minutes Overhead Paging StoresMorningDelivery Everyday 20 minutes atter apening Overhead Paging VWeeklyinspectionOue 04 00 PM on Friday Overhead Paging Note That extensions DN s can be assigned to the appropriate page zone from the DN s Capabilities settings within Element Manager This will allow different physical areas to be covered by telephones belonging to specific zones Eg Sales extensions in zone 1 Parts extensions in zone 2 Please refer to the Assigning Extensions to Page Zones sections of this guide Scheduled Page Defining the Opening and Closing Times within CallPilot Manager The opening and closing times that can be used with the After Opening Time and Before Closing Time features of the Scheduled page facility are defined within Greeting Table 1 of Call Pilot Manager 1 Login to Call Pilot Manager and select the Auto Attendant link followed by the Greeting Tables link Logout Help Greeting Tables Mailbox Administration Greeting Table Command Auto Attendant General Properties Lines Administration change Many Lines CLID Routing Table Greeting Tables Holidays Company Greetings Customized Digits 1 2 3 4 5 6 T 5 NN4001 1 034 Issue 1 2 BCM Rls 6 0 63 Advanced Paging Productivity Pack 64 2 Select the Change link for Greeting Table 1 Logout Help Greeting Tables Mailbox Administration Greeting T

Avaya Advanced Paging Productivity Pack BCM Rls 6.0 User's Manual

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