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Avaya B189 User's Manual

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1. Administering Avaya B189 Conference IP Phone December 2013 33 Network Reguirements Table 5 Transmitted packets Source B189 Conference Phone Comments infodev avaya com Destination Port Source Port Use UDP or TCP The number used in the 22 Packets that are TCP Source Port field of packets transmitted by the SSH that are received by the SSH server of the phone server of the phone 53 Any unused Transmitted DNS UDP port number messages 67 68 Transmitted DHCP UDP messages 80 unless specified otherwise Any unused Packets that the HTTP TCP port number client transmits on the phone during startup 80 unless specified otherwise Any unused Packets that the HTTP TCP port number client of the phone transmits after startup for example for backup and restore The number used in the 161 Transmitted SNMP UDP Source Port field of the SNMP messages query packet that the phone receives The number used in the 80 Packets that the HTTP TCP Source Port field of packets server of the phone that are received by the HTTP transmits server of the phone TLSPORT Any unused TLS SSL packets that the TCP port number HTTP client of the phone transmits during startup 443 unless explicitly specified Any unused TLS SSL packets that the TCP otherwise for example in a port number HTTP client of the phone URL transmits after startup for example for backup or restore 514 Any unused Trans
2. Parameter Administrative mechanisms Related information LLDP About Link Layer Discovery Protocol LLDP on page 66 Application specific parameters Configuration file Administering The DHCP and File Servers on page 39 and especially HTTP Generic Setup on page 46 Also Administering Applications and Options on page 79 For information about administering DHCP servers see Administering the DHCP and File Servers on page 39 and more specifically Administering the DHCP Server For information on administering HTTP servers see Administering the DHCP and File Servers on page 39 and more specifically HTTP Generic Setup on page 46 For administration options see Administering Telephone Options Parameter data precedence If you administer a parameter in multiple places the last server to provide the parameter takes precedence The following is a list of precedence from lowest to highest 1 Manual administration Call server or HTTP server or both are two exceptions for the phone parameter STATIC 2 DHCP except as indicated in DHCPACK Setting of Parameter Values in Setting up the DHCP server on page 43 The 46xxsettings txt file ona P OQ The Avaya call server precedence Backup files if administered and permitted LLDP Note Setting the call server and file server IP addresses have the lowest Administrative tasks To administer Avaya B189
3. December 2013 Setting up the DHCP server Any DHCP application might work if the DHCP server is correctly configured Note Avaya does not assume responsibility for configuring your DHCP server Contact your Vendor or supplier for configuring the DHCP server correctly Setting up the DHCP server About this task DHCP server setup involves Procedure 1 Follow vendor instructions to install the DHCP server software 2 Configure the DHCP server with IP addresses available for the B189 Conference IP Phones The following DHCP options for using IPv4 Option 1 Subnet mask Option 3 Gateway router IP addresses If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP addresses with commas with no intervening spaces Option 6 DNS servers address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP addresses with commas with no intervening spaces At least one address in Option 6 must be a valid dotted decimal address without a zero Option 15 DNS Domain Name This string contains the domain name that the system uses to resolve DNS names in system parameters into IP addresses The system appends this domain name to the DNS name before the B189 Conference IP Phone resolves the DNS address If you want to use a DNS name for the HTTP server Option 15 is required Otherwise you can specify
4. Null STATIC Controls whether to use a manually programmed file server or CM IP address instead of those received through DHCP or a settings file If a manually programmed file server IP address is to be used STATIC must be set through DHCP TLSDIR Specifies the path name prepended to all file names used in HTTPS GET operations during startup TLSPORT Specifies the TCP port number for HTTPS file downloading TLSSRVR Specifies the IP addresses or DNS names of Avaya file servers to download configuration files Specifies that Transport Layer Security is used to authenticate the server TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate UNNAMEDSTAT Specifies whether the deskphone will attempt unnamed registration VLANTEST Controls the length of time the deskphone tries DHCP with a non zero VLAN ID When the interval is exceeded the deskphone records the VLAN ID so that the VLAN ID is not used again and DHCP continues on the default VLAN The default is 60 seconds These parameters are saved in the non volatile memory of the Avaya B189 Conference IP Phones If the DHCP server is not available for any reason during phone restart or reboot the phone uses these saved parameters DHCP Generic Setup This document describes the generic DCHPv4 administration that works with the B189 Conference IP Phones 42 Administering Avaya B189 Conference IP Phone Comments infodev avaya com
5. Customizable System Parameters on page 54 For more information on multiple language strings see Implementing Avaya B189 Conference IP Phone To download a language file or to review pertinent information go to support avaya com Note Specifying a language other than English in the configuration file has no impact on Avaya Communication Manager settings values or text strings Administering Avaya B189 Conference IP Phone December 2013 71 Administering Deskphone Options Administering dialing methods Avaya B189 Conference IP Phones have a variety of telephony related applications that might obtain a telephone number during operation Two dialing methods are used depending on which version of Avaya Aura Communication Manager that is running Related topics Understanding log digit or Smart Enbloc dialing on page 72 Using enhanced local dialing on page 72 Enhanced local dialing requirements on page 73 Understanding log digit or Smart Enbloc dialing Avaya Aura Communication Manager Releases 4 0 and later support the feature of a superior level of enhanced log digit analysis This feature is also called smart enbloc dialing and it allows the call server to supplement the number the deskphone dials based on the call server s knowledge of the entire dialing plan With the server supporting log digit dialing analysis the deskphone does not attempt to enhance a number as described for enhanced local dialing and the
6. SCREENSAVERON 240 minutes Administering Avaya B189 Conference IP Phone December 2013 79 Administering Applications and Options 80 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com 802 1X CA CLAN CNA Digital Certificate DHCP Digital Signature DNS EAP TLS Glossary An authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Certificate Authority the entity which issues digital certificates for use by other parties Control LAN a type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance Applies to IPv4 only This feature is not supported in Release 6 2 and later The digital equivalent of an ID card used in conjunction with a public key encryption system Digital certificates are issued by a trusted third party known as a Certificate Authority CA such as VeriSign www verisign com The CA verifies that a public key belongs to a specific company or individual the Subject and the validation process the public key goes through to determine if the claim of the subject is correct and depends on the level of certification and the CA Dynamic Host Configuration Protocol an IETF protocol used to automate IP Address allocation and management A digital signature is an encrypted digest of
7. upgrading EL 50 V VLAN iss MANGGANG BIGAA BINA 62 administering m 62 VLANDefaultValue 63 Administering Avaya B189 Conference IP Phone VLAN detection VLAN tagging W Wideband Audio administration December 2013 63 23 87
8. 30 ASCII dialable characters from 0 through 9 star pound and no spaces Null is a valid value PHNIC 011 Telephone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits PHNLD 1 Telephone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 digit or Null PHNLDLENGTH 10 Length of national phone number The number of digits in the longest possible national phone number by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 PHNOL 9 Outside line access code The character s dialed including and if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null PHNSCRILDE 0 Window displayed when phone is in Idle state Valid values 0 and 1 Changed through the settings file PHNSCRUNREG 0 Window displayed when user is not registered Valid values are 0 or 1 PHY1STAT 1 Ethernet line interface setting 1 auto negotiate 2 10 Mbps half duplex 3 10 Mbps full dupl
9. 9 Administering ip and eas e E AA A 79 Administering guest USOS nsaan maana TO Ne aala saket pA AA AA 79 OILS AA AA AA AA AA AA 81 li wet IM AA PA ANA 85 6 Administering Avaya B189 Conference IP Phone December 2013 Chapter 1 Introduction Intended audience This guide is for personnel who administer Avaya Aura Communication Manager DHCP HTTP HTTPS servers for Avaya B189 Conference IP Phones and the Local Area Network LAN Related resources Documentation Document Title Use this document to Audience number Using 16 604295 Using Avaya B189 Refer to procedures for using End users Conference IP Phone Avaya B189 Conference IP Phone Implementing 16 604295 Installing and maintaining Refer to procedures for Installation Avaya B189 Conference installing and upgrading Avaya engineers end IP Phone B189 Conference IP Phone users and administrators Training The following courses are available on the Avaya Learning website at www avaya learning com Administering Avaya B189 Conference IP Phone December 2013 7 Introduction After logging in to the website enter the course code or the course title in the Search field and click Go to search for the course Course Code Course Title ACIS 6006 ACIS Avaya Communication Manager 5 2 1 APSS 1300 APSS Avaya Networking Support Visit the Avaya
10. Administering the IP interface and addresses on page 20 Administering UDP port selection on page 20 Administering RSVP on page 20 Administering QoS on page 21 Administering IEEE 802 1Q on page 21 Administering DIFFSERV on page 21 Administering NAT on page 21 Administering Avaya B189 Conference IP Phone December 2013 19 Communication Manager Administration Administering the IP interface and addresses Follow these general guidelines Define the IP interfaces for each CLAN and Media processor circuit pack on the call server that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager 555 233 504 e On the Customer Options form verify that the IP Stations field is set to Y Yes If it is not set to Y contact your Avaya sales representative Administering UDP port selection You can administer the Avaya B189 Conference IP phones from the Avaya Communication Manager Network Region form to support UDP port selection For information on specific port assignment diagrams see Implementing Avaya B189 Conference IP Phone For information about Avaya Communication Manager implementation see Administration for Network Connectivity for Avaya Communication Manager 555 233 504 on the Avaya Support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP deskphone s copy that port If no UDP port range i
11. IP deskphone Administering The DHCP administration administration to DHCP Server in Server application Administration on page 39 HTTP HTTPS server Install an HTTP or HTTPS Vendor provided instructions installation application on at least one new or existing computer on the LAN Application files script Download the files from the www avaya com support file and settings file Avaya support site Telephone Software and installation on the HTTP Application Files on page 49 or HTTPS server 14 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Initialization process overview Task Description Related information Settings file Editthe settings file as reguired Telephone Software and modification as you using your own tools Application Files on page 49 want Initialization process overview The initialization process includes an information exchange when the phone registers This process includes connecting to the network DHCP processing VPN connection file downloads and phone registration with the call server You must administer all equipment properly prior to initialization Seelmplementing the Avaya B189 Conference IP Phone 16 604293 for a detailed description of initialization power up and the reset process Note When you start Avaya B189 Conference IP phone without access to the HTTP server the conference phone reuses par
12. Secure Shell Support on page 37 Registration and Authentication Avaya call servers support using the extension and password to register and authenticate Avaya B189 Conference IP phones For more information see the current version of your call server administration manual Secure Shell Support Secure Shell SSH protocol is a tool that the Avaya Services organization can use to remotely connect to IP deskphones to monitor diagnose or debug deskphone performance Release 1 0 supports only the SSHv2 version Because of the sensitive nature of remote access you can disable permission with the SSH ALLOWED parameter Even if permission is given the deskphone has several inbuilt security features You can configure the idle or inactivity time that will disable SSH with SSH IDLE TIMEOUT Time to Service TTS changes the way IP phones register with their gatekeeper reducing the time to come into service In the absence of TTS the system uses a coupled two step procedure to bring the IP phones into service 1 H 323 registration 2 TCP socket establishment for call signaling The TTS feature separates these steps In Communication Manager Release 4 0 you can enable IP phones for service with just the registration step TCP sockets are established later as needed The TTS feature also changes the direction of socket establishment With TTS Communication Manager rather than the phone initiates socket establishment which fur
13. a DOMAIN as part of customizing HTTP For more information see DNS addressing on page 64 Option 51 DHCP lease time If the deskphone does not receive this option the deskphone does not accept the DHCPOFFER Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the system treats the IP address lease as infinite as required by RFC 2131 Section 3 3 In this case the deskphone does Administering Avaya B189 Conference IP Phone December 2013 43 Server Administration not require renewal and rebinding procedures even if you receive Options 58 and 59 Expired leases cause B189 Conference IP Phones to restart Avaya recommends providing enough leases so the IP address of a B189 Conference IP Phone does not change if you briefly take the phone offline Note The DHCP standard states that when a DHCP lease expires the device must immediately cease using the assigned IP address However if the network has problems and the you centralize the DHCP server or if the DHCP server has problems the deskphone does not receive responses to its request for a renewal of the lease In this case the deskphone is unusable until the server can respond Expired leases do not cause the phone to restart because you can renew expired leases However if the new IP address is different than the previous the phone restarts Ensure that after an IP address is assigned the deskphone continues using that address
14. a valid extension and password Other administrable options using parameters MCIPADD You can configure the phone to register to a particular call server by listing the IP addresses in the MCIPADD parameter in DHCP or the 46xxsettings txt file The standard 16 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Error conditions practice is to list the CLANs on the main call server followed by any Enterprise Survivable Server ESS addresses followed by any Local Spare Processor LSP To deviate from this practice you can list CLANs for multiple main call servers In general the phone will start from the beginning of MCIPADD and attempt to register with each IP address in turn one ata time until the phone gets a positive response If MCIPADD is administered users can register to local call servers UNNAMEDSTAT You can also administer the phone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information about the installation process see Implementing the Avaya B189 Conference IP Phone 16 604293 Error conditions Assuming proper administration most of the problems reported by phone users are likely to be LAN based or Quality of Service Server administration and other issues can impact user perception of IP phone performance For the likely operational problems after you successfully install Avaya B189 Conference IP Phon
15. after the DHCP lease expires until the system detects a conflict with another device With the system parameter DHCPSTD an administrator can specify that the telephone will do one of the following a Comply with the DHCP standard by setting DHCPSTD to 1 b Continue to use the IP Address after the DHCP lease expires by setting DHCPSTD to 0 This setting is the default If you invoke the default after the DHCP lease expires the phone continues to broadcast DHCPREQUEST messages for the current IP address The deskphone sends an ARP Request for its own IP Address every 5 seconds until the phone receives a DHCPACK a DHCPNAK or an ARP Reply After receiving a DHCPNAK or ARP Reply the phone displays an error message sets the IP address to 0 0 0 0 and attempts to contact the DHCP server again Depending on the DHCP application you choose be aware that the application does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client for one day or more For example Windows NT DHCP reserves expired leases for about 1 day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not synchronized If the client is not on the network when the lease expires you have the time to correct the situation Option 52 Overload Option if required If the B189 Conference IP Phone receives this option in a m
16. call server assumes responsibility for analysis and action Smart enbloc provides a more accurate dialing method because the deskphone signals to the call server that log dialing digit analysis is requested for all calls originated by the Redial buffer s the local Call Log History applications and all web based dialing Using enhanced local dialing For servers running a CM release earlier than 4 0 Avaya B189 Conference IP phones evaluate a stored phone number other than those in the Contacts list based on parameters administered in the settings file The phone can then automatically prepend the correct digits saving the user time and effort This feature is Enhanced Local Dialing If you correctly configure several important values you can successfully implement this feature For more information see B189 Conference Phones Customizable System Parameters on page 54 The parameters relevant to the Enhanced Dialing Feature are ENHDIALSTAT Enhanced dialing status If set to 1 which is the default value the enhanced local dialing feature is turned on If set to 0 enhanced local dialing is off However even 72 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Administering dialing methods when the ENHDIALSTAT parameter is used Using log digit Smart Enbloc dialing on page 72 takes precedence regardless of the ENHDIALSTAT setting Note As with any parameters the default valu
17. completes the conference as if the Join softkey was pressed If the user has not finished dialing the intended conferee pressing the initial call appearance cancels the conference set up Note The initial conference is placed on soft hold when Conference or Add button is pressed If the user presses the Conference or Add softkey then immediately presses a hard held call appearance the previously held call appearance is retrieved from hold and joins the existing conference When you set the system parameter Select Line Conferencing to No the user can cancel the conference setup by pressing the call appearance on soft hold before pressing Join Selecting a hard held call appearance during conference setup establishes the held call as the intended conferee For either Select Line Conferencing setting if the user is in conference setup and answers an incoming call the incoming call is established as the intended conferee Then the user must 22 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Phone administration on Avaya Aura Communication Manager press Join to add the answered call to the conference If the user does not want the incoming call to be part of the conference the user must not answer the call or the user must answer the call and then hang up before continuing the conference setup Pressing an in use call appearance during conference setup makes that call appearance the inte
18. documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License types Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify co
19. phone if appropriate For more information see QoS on page 30 and Administering QoS on page 21 Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP Interface administration for the phone as appropriate Administer the phone to LAN interface using the PHY1 parameter For more information see Network Requirements on page 27 Application specific phone administration if applicable For more information see Administering Applications and Options on page 79 The table on page 12 indicates that you can administer system parameters in many ways and use many delivery mechanisms For example Maintaining the information on the call server Manually entering the information with the phone dial pad Administering the DHCP server Editing the configuration file on the applicable HTTP or HTTPS file server Modifying certain parameters with administrative permission O Note You cannot administer all parameters on all delivery mechanisms Administering Avaya B189 Conference IP Phone December 2013 11 Administration overview and reguirements Table 1 Alternative ways to administer the Avaya B189 Conference IP Phone Parameter Administrative Related information mechanisms Phone Avaya call server Communication Manager Administration on Administration page 19 Server Administration on page 39 and the applicable call server documentation IP
20. set to 2 Off If TLV 3 L2Q set to O Auto Proprietary PoE Conservation TLV This proprietary TLV can initiate a power conservation mode that turns the phone backlight on or off in response to this TLV Extended Power Via MDI Power conservation mode is enabled if the received binary Power Source value is 10 and power conservation mode is disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the phone is not powered over Ethernet because the phone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV The power management System intends to conserve local power also Administering Avaya B189 Conference IP Phone December 2013 69 Administering Deskphone Options Administering settings at the phone Implementing Avaya B189 Conference IP Phone describes how to use Administration Menu procedures at the phone for administration The local procedures you might use asan administrator are 802 1x Enable or disable the Supplicant and the Pass thru options ADDR Add the IP addresses for the call server HTTP server HTTPS server and other network related parameters CLEAR Remove all administered values user specified data option settings etc and return a phone to the phone s initial out of the box default values DEBUG Enable or disable debug mode for the button module serial po
21. the call server indicating the results For more information about administering an IP telephone system on Communication Manager see Administrator Guide for Avaya Communication Manager 03 300509 IP address and settings reuse After you successfully register the phone with a call server the phone saves the IP address and the parameter values in the non volatile memory of the phone The phone can reuse the saved parameters if the DHCP or HTTP HTTPS server is not available for any reason after a restart The setting for the DHCPSTD parameter indicates whether to keep the IP address if no response is received for lease renewal If set to 1 No the phone strictly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to 0 Yes the phone continues using the IP address until it detects reset or a conflict QoS For more information about the extent to which your network can support any or all the QoS initiatives see your LAN equipment documentation For information about QoS implications for the Avaya B189 Conference IP Phones see Administering QoS on page 21 Avaya B189 Conference phones provide some detail about network audio quality For more information see Network Audio Quality Display on page 31 30 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Other network considerations IEEE 802 1D and 802 10 For more information about IEEE 8
22. the phone is the same as that specified in the upgrade file For more information about this download process and settings file see Telephone Software and Application Files on page 49 Registration with the call server The call server referred to in this section is Avaya Aura Communication Manager The phone is registered with the call server in two modes named registration and unnamed registration Named registration In this step the phone might prompt the user for an extension and password The phone uses that information to exchange a series of messages with the call server For a new installation and for full service the user can enter the phone extension and the password configured on the call server for that particular extension The information required to restart a phone that was previously registered with an extension number is already stored on the phone Unnamed registration Using this feature you can register a phone with the call server without an extension provided the call server also supports this feature To invoke Unnamed Registration either enter a null empty extension or password or take no action A phone registered with Unnamed Registration has the following characteristics Only one call appearance No administrable features Outgoing calls only subject to call server Class of Restriction or Class of Service limitations Conversion to normal named registration possible by the user entering
23. thus it is often used to encrypt a symmetric session key that is then used by a less computationally intensive algorithm to encrypt protocol data during a session You can also use RSA for authentication by creating a digital signature for which the private key of the sender is used for encryption and the public key of the sender is used for decryption RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service 82 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com SCEP SIP SNTP TFTP WML VolP VPN VPN Simple Certificate Enrollment Protocol used to obtain a unigue digital certificate Session Initiation Protocol An alternative to H 323 for VolP signaling Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP telephones Wireless Markup Language used by the IP phones Web Browser to communicate with WML servers Voice over IP a class of technology for sending audio data and signaling over LANS Virtual Private Network a private network constructed across a public network such as the Internet A VPN can be made secure even though the network uses using existing nternet connections to carry data communication Securi
24. time and maximize performance in a Virtual LAN VLAN environment 62 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Administering a VLAN If your LAN environment does not include VLANs set the system parameter L2Q to 2 off to ensure correct operation Related topics About VLAN Tagging on page 63 The VLAN default value and priority tagging on page 63 Automatic detection of a VLAN on page 64 About VLAN Tagging IEEE 802 10 tagging VLAN is a useful method of managing VolP traffic in your LAN You can establish a voice VLAN set L2QVLAN to the VLAN ID of that VLAN and provide voice traffic with priority over other traffic If LLDP was used to set the VLAN for the deskphones that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 theB189 Conference IP Phones set the VLAN ID to L2QVLAN and VLAN priority for packets from the deskphone to L2QAUD for audio packets and L2QSIG for signaling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D The VLAN default value and priority tagging The parameter L2QVLAN identifies the 802 10 VLAN Identifier and is initially set to O This default value indicates priority tagging and specifies that your network Ethernet switch automatically insert the default VLAN ID without ch
25. times out the phone continues to the next address on the appropriate list and tries that IP address The phone does not report failure unless all addresses on a specified list fail improving the reliability of IP telephony The address list and station portability capability also make station number portability possible Assume a situation where the company has multiple locations in London and New York that share a corporate IP network Users want to take the phones from the London office to New York office When the user starts the phones in the new location the local DHCP server usually routes the user to the local call server The local DHCP server if configured correctly registers the user with call server IP address in London For details on administration of DHCP servers for lists of alternate call servers router gateways and HTTP HTTPS servers see Server Administration on page 39 For more information on DNS addressing see DNS Addressing on page 64 TCP UDP Port utilization Avaya B189 Conference phones use many protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP port each piece of equipment uses to support each protocol and each task within the protocol 32 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya
26. 02 1D and IEEE 802 10 and Avaya B189 Conference phones see Administering IEEE 802 10 on page 21 and Administering a VLAN on page 62 Three bits of the 802 10 tag are reserved for identifying packet priority to set any one of the following eight priorities to a specific packet 7 Network management traffic 6 Voice for traffic with less than 10 ms latency and jitter 5 Video traffic with less than 100 ms latency and jitter 4 Controlled load traffic for critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executive email 2 Reserved for future use 0 The default priority for traffic meriting the best effort for prompt delivery of the network 1 Background traffic such as bulk data transfers and backups Note Priority O is a higher priority than Priority 1 Network audio quality You can monitor network audio performance on the Avaya B189 Conference phones while on a call You can view this information on the Network Info screen While on a call you can view the network audio quality parameters in real time See the following table for the various parameters that you can view Table 3 Parameters in real time Parameter Possible values Received Audio Coding G722 Packet Loss No data or a percentage The system counts late and out of sequence packets as lost if the packets are discarded The system does not count the packets as lost un
27. 3748 A Supplicant identity ID and password of not more than 12 numeric characters are stored in reprogrammable non volatile memory The phone software downloads do not overwrite the ID and password The default ID is the MAC address of the phone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to default values at manufacture EAP Response Identity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When you install a phone for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP phone does not accept null value passwords An IP phone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which the deskphone is connected Some switches might authenticate only a single device per switch port This operation is known as single supplicant or port based operation These switches usually send multicast 802 1X packets to authenticating devices The switch supports Standalone phone Telephone Only Authenticates When you configure the IP phone for Supplicant Mode DOT1XSTAT 2 the phone can support authentication from the switch Some switches support authentication of multiple devices connected through a sin
28. AVAYA Administering Avaya B189 Conference IP Phone Release 1 0 16 604294 Issue 1 December 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Note Using a cell mobile or GSM phone or a two way radio in close proximity to an Avaya IP telephone might cause interference Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avay
29. Addresses DHCP Administering The DHCP and File Servers on page 39 and especially Administering the DHCP Server Configuration file Telephone Software and Application Files on page 49 and Administering Telephone Options LLDP About Link Layer Discovery Protocol LLDP on page 66 Tagging and DHCP Administering The DHCP Server and VLAN Administering Telephone Options Configuration file Administering The DHCP and File Servers on page 39 and Administering Telephone Options Manual About Link Layer Discovery Protocol administration at the LLDP on page 66 phone Quality of Avaya call server Administering UDP port selection on Service page 20 and the applicable call server documentation DHCP Administering The DHCP and File Servers on page 39 and Administering Telephone Options Configuration file Administering The DHCP and File Servers on page 39 and Administering Telephone Options LLDP About Link Layer Discovery Protocol LLDP on page 66 Interface DHCP Administering The DHCP and File Servers on page 39 and Telephone Software and Application Files on page 49 Configuration file Administering The DHCP and File Servers on page 39 and Telephone Software and Application Files on page 49 12 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Parameter data precedence
30. Conference IP Phone complete the tasks in the order shown Administering Avaya B189 Conference IP Phone December 2013 13 Administration overview and reguirements 1 Administer the switch for Avaya B189 Conference IP Phone 2 Update the 46xxsettings file with site specific information as applicable 3 Update Avaya B189 Conference IP phone using Craft procedures as applicable For more information about Local Administrative Procedures see nstalling and maintaining Avaya B189 Conference IP Phone Administrative checklist System and LAN administrators must use the following checklist to ensure that all phone system prereguisites and phone requirements are met prior to phone installation Table 2 Administrative Checklist Task Description Related information Network reguirements Determine that network Network Requirements on assessment engineers have installed the page 27 network hardware and the network hardware can handle phone system requirements Call server Verify that the administrator has Communication Manager administration installed the license of the call Administration on page 19 server and administered the system for Voice over IP VoIP Verify that the administrator has administered each phone as required DHCP server Install a DHCP application on at Vendor provided instructions installation least one new or existing computer on the LAN DHCP application Add
31. NE ires ria eer EM din 19 hardware oooooooW oom nan 27 AN EE DNO ERROR EE 28 Restore oon AA TI Uv aalas 7T Restrict Last Call Appearance administration 25 ENEE 20 administering oooooooWo Wo W W Wana 20 S Secure Shell Support ceceeeeeeeeeeeeeeeeeeeeeeeeeeeeees 37 Iggy ES 36 Send All Calls SAC administration 25 SENET oriana S NL 28 reguiremenis 28 settings file tete rit rec toten 51 Smart Enbloc Dialing c cccccceceeeeeeeeeeeeteeeeeeees 72 tsm lr n emas deelen 29 enabling WE 29 software prerequisites 39 SR TP aaa AG anla ll alla dane 32 SSON Option 242 configuring 40 stattonadministration 24 Station Number Portability oooWoo 32 IP address let 32 Supplicantoperation 802 1X 65 lp yeka lar a DANGAN ANAY Ak malz dana anlaml 8 COMMAGE arsada n 8 System Parameters ccccceeeeeeeeceeceeceeeeeeeeeeeeeeeseees 23 T Time to Service TTS s a maa 37 Pe AA MAPA 32 Te elim 30 U Brem 20 port selection cc ecececeececeeeccececeeeeeeeseeeeseenseensaea 20 UDP TCP Portlitilization 32 Unnamed Registration sssesensseeeeenertnrnennsreereerr nne 16 December 2013
32. SNMP You must enable the download flag and leave the community string value blank so that when the telephone registers the SNMPSTRING value will remain null To administer these three parameters use Page 3 of the change system parameters ip options form Administering Avaya B189 Conference IP Phone December 2013 23 Communication Manager Administration Name Description Auto Hold Set up CM to enable Auto Hold so that the phone automatically places an active call on hold when the user answers or resumes a call on another call appearance Use the System Parameters Features form page 6 Coverage Path Administer a coverage path for both phone demonstration and normal operations Use the Coverage Path form and give it a number for example Coverage path 1 If Voice Mail is available administer the hunt group or VDN depending on the type of VM system being used Enhanced Conference Features Enable enhanced conference display to support the user experience for conferences Set Block Enhanced Conference Display on the Class of Restriction COR form to No Use the command Change COR followed by a number to view the form and make the change This is a sample of the Class of Restriction form Station administration Administer the following station features on the Station form The Station form comprises of several pages You must set the features covered in this section to optimize the user interface Wi
33. Support website at http support avaya com for the most up to date documentation product notices and knowledge articles You can also search for release notes downloads and resolutions to issues Use the online service request system to create a service request Chat with live agents to get answers to questions or request an agent to connect you to a support team if an issue requires additional expertise 8 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 2 Overview Overview Avaya B189 Conference IP Phone is a multiline H 323 IP deskphone that you can use to make calls and hold conferences with HD quality voice The features of the deskphone include a 5 inch touch screen mute and volume control buttons one On hook Off hook button and a Phone button You can navigate the menu only through the touch screen Bi color LEDs provide visual indication of an incoming call call in progress call on hold and a muted microphone As the LEDs are visible from all angles the deskphone visually alerts the users Avaya B189 Conference IP Phone has ports for additional microphones About Avaya B189 H 323 Conference IP phones Avaya B189 Conference IP phones use Internet Protocol IP technology with Ethernet line interfaces and support the H 323 protocol These phones support DHCP HTTP and HTTPS to get customized settings and to download new versions of software for the phones The H 323 st
34. TYPE where mmm is the one two or three digit entry ID with leading zeros for single and double digit entry IDs 76 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com About restore About restore When automatic or user reguested retrieval of backup data is initiated user data and option settings are set to values contained in the backup file The user reguested retrieval of backup data occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are given priority and implemented The backup file value is not retrieved and the current setting remains valid When a value in the backup file has changed and That value corresponds to an application that OPSTAT indicates should not be changed This method prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Note If you administered the APPSTAT parameter to suppress changes to one or more applications the phone backs up and restores data as usual but ignores data for suppressed applications This method prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see Setting the Application Status flag APPSTAT During backup file restoration do not perform any user activity until the phone displays a Retrieval successful Of Retrie
35. Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States December 2013 Comments infodev avaya com and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support VCCl Class B statement This is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domes
36. WNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF 2 Administering Avaya B189 Conference IP Phone YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Designated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the
37. a B189 Conference IP Phones the servers are not necessarily different boxes For example DHCP provides file management whereas HTTP provides application management yet both functions can coexist on one hardware unit Use any standards based server For parameters related to Avaya Server information see Communication Manager Administration on page 19 and the administration documentation for your call server For parameters related to DHCP and file servers see Server Administration on page 39 A Caution The phone obtains important information from the script files on the file server and depends on the application file for software upgrades If the file server is unavailable when the phone resets the phone operates based on the default administration and continues with the call server registration process Not all features are available To restore the features you must reset the phone when the file server is available Required network information Before you administer DHCP HTTP and the HTTPS servers collect the following network information If you have more than one Gateway router HTTP HTTPS server or call server in your configuration complete the required network information for each DHCP server before you install the phones Avaya B189 Conference IP phones support specifying a list of IP addresses for a gateway router HTTP HTTPS server and Avaya call servers Each list can contain up to 255 total ASCII characters wit
38. a is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DO
39. acity for the expected data traffic and voice traffic and can support jitter buffers and the following types of applications as required H 323 DHCP HTTP HTTPS LLDP RADIUS You also need QoS support to run VolP on your configuration For more information see Administering UDP port selection on page 20 Hardware requirements Category 5e cables that conform to the IEEE 802 3af 2003 standards for LAN powering TN2602 or TN2302 IP Media Processor circuit pack For increased capacity install a TN2602 circuit pack even if you have a TN2302 IP Media Processor circuit pack TN799C or D Control LAN C LAN circuit pack To ensure that you administer the appropriate circuit packs on your server see Communication Manager Administration on page 19 For more information about hardware requirements in general see Implementing Avaya B189 Conference IP Phone Administering Avaya B189 Conference IP Phone December 2013 27 Network Requirements Server requirements You can configure three types of servers for Avaya B189 Conference Phones DHCP server Avaya recommends that you install a DHCP server and do not use static addressing Install the DHCP server as described in Administering the DHCP and File Servers on page 39 HTTP or HTTPS server Administer the HTTP or HTTPS file server as described in HTTP Generic Setup on page 46 While the servers listed provide different functions that relate to the Avay
40. ag Conditionals cause the Goto command to be processed if the value of the parameter named parameter nameexactly matches string If no such parameter named parameter name exists the entire conditional is ignored You can use only the following parameters in a conditional statement are GROUP MACADDR MODEL and MODEL4 SET commands of the form SET parameter name value nvalid values cause the specified value to be ignored for the associated parameter name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric a dotted decimal IP Address etc Comments which are statements with a pound character in the first column Note Enclose all data in quotation marks for proper interpretation GET commands of the form GET filename The phone attempts to download the file named by filename and if the file is successfully downloaded the downloaded file is interpreted as an additional settings file and no additional lines are interpreted in the original file If the file cannot be obtained the phone continues to interpret the original file Download the 46xxsettings txt template file from the Avaya Support site and edit it to add your own custom settings Administering Avaya B189 Conference IP Phone December 2013 51 Telephone Software and Application Files Using the GROUP parameter to set up customized groups About this task Different user
41. aling At this point the Phone application goes off hook and sends the digits to ACP Note The Enhanced Local Dialing algorithm reguires that telephone numbers be presented in a standard format Avaya B189 Conference IP phone supports enhanced local dialing only through a saved contact number Administering Avaya B189 Conference IP Phone December 2013 73 Administering Deskphone Options Backup and restore processing Avaya B189 Conference IP phones support the HTTP client to back up and restore the user specific data indicated in User data saved during backup HTTP over TLS HTTPS is also supported for backup or restore For backup the phone creates a file with all user specific data if a backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with the appropriate success or failure confirmation Only one backup or restore attempt is made for each request Retries are the responsibility of the initiating process The phone stores the authentication credentials and the realm in non volatile memory that is not overwritten if new phone software is downloaded The default value of the credentials and the realm is set to null at manufacture and at any other time that user specific data is removed from the deskphone For restore the initiating process must supply only the backup file name The file is requested from the server by an HTTP GET message If successful the file
42. ama be bri fant 20 gg AA ba ska yak EE aan 21 E IEEE er PE UM 21 Administering DIFFSERW m 21 ate NA Mai be en TO AA 21 Me Pe LAN AA kk mk kk kaka aa ama 22 Phone administration on Avaya Aura Communication Manager Woo 23 ee system Pa A ye e e e 23 Siion Dk e he ep ta slim Tp 24 e e lg e 25 Chapter 5 Network Reguirements o ooooo mma 27 HODIE AE aum rei ERE ERROREM EN e D d M MSN DM 27 Hardware e 27 Server Ferr LE 28 Required Kekar duel m 28 Other network considerations ia Ke DR be ea an Ke Se Maa plani e 29 Enabling SNMP ha hama maa 29 an ta cha asin wanes KE EE Ve e 30 IP address and SOUINGS PA R AA ENG 30 Administering Avaya B189 Conference IP Phone December 2013 5 IEEE 802 4D an 802 10 e lr ll m nl anna 31 Nonok Pais p reme Mc 31 IP address list and station number epi 32 TOP UDF cede pee EAE EIE E 32 O eege 36 Time to Senice elele bebe ere TUM TN T 37 Chapter 6 Server Administration 39 elek yene e ye AN 39 Administering the DACP and file BANGS senar aa glandula ii giyen ga amma Ba a 39 angan dE ll akal ln la AKAN ku akal alkalin NT 40 DHCP Generne cir mme laksana bs nan aim kta alan UD Seng op ine DHCP ea AN GG HR RR Dada ne 43 HTTP E e Ee bi mm n egm ma 46 Chapter 7 Telephone Software and Application Files Ga kaan o
43. ameters from before the reboot The phone waits for 60 seconds and starts with the old parameters Related topics Connection to network on page 15 DHCP processing on page 15 File downloads on page 16 Registration with the call server on page 16 Connection to network The phone is appropriately installed and powered After a short initialization process the phone displays the speed at which it is connected to the network and determines whether to initiate 802 1X network access procedures DHCP processing If an IP address has not been manually configured in the phone the phone initiates DHCP as described in Administering the DHCP and File Servers on page 39 Among other data passed to the phone is the IP address of the HTTP or HTTPS server Administering Avaya B189 Conference IP Phone December 2013 15 Administration overview and reguirements File downloads Avaya B189 Conference Phones can download configuration files language files and certificate files from either an HTTP or HTTPS server but they can only download software files from an HTTP server The phone first downloads an upgrade configuration file which tells the phone which software files it should use The phone then downloads a settings configuration file and based on those settings it may then download language files and or certificate files Finally the phone will download one or two new software files depending on whether or not the software in
44. and traceroute on page 30 IP address and settings reuse on page 30 QoS on page 30 IEEE 802 1D and 802 1Q on page 31 Network audio quality on page 31 IP address list and station number portability on page 32 TCP UDP Port utilization on page 32 Security on page 36 Time to Service on page 37 Enabling SNMP Avaya B189 Conference IP Phones support SNMPv2c and Structure of Management Information Version 2 SMIv2 The phones also respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 The phones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that you cannot change the values externally with network management tools Administering Avaya B189 Conference IP Phone December 2013 29 Network Requirements You can restrict the IP addresses from which the phones accepts SNMP queries using the SNMPADD parameter You can also customize your community string with the SNMPSTRING parameter Note SNMP is disabled by default Administrators must start SNMP by setting the SNMPADD and SNMPSTRING parameters appropriately Ping and traceroute All Avaya B189 Conference IP Phones respond to a ping or traceroute message sent from the call server switch or any other network source The call server can also instruct the phone to originate a ping or a traceroute to a specified IP address The phone carries out that instruction and sends a message to
45. andard provides real time transmission for audio video and data communications over a packet network An Avaya B189 Conference IP phone protocol stack comprises of the following H 225 for registration admission status RAS and call signaling H 245 for control signaling Real Time Transfer Protocol RTP and Secure Real Time Transfer Protocol SRTP Real Time Control Protocol RTCP and Secure Real Time Control Protocol SRTCP Note The following terms are used interchangeably in this document as all the terms refer to the same Avaya B189 Conference IP Phone Deskphone Conference Phone Administering Avaya B189 Conference IP Phone December 2013 9 Overview Phone IP Telephone 10 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 3 Administration overview and requirements Administrative requirements This topic outlines the operating environment for the Avaya B189 Conference IP Phone as follows Telephone Administration on the Avaya call server For more information see Communication Manager Administration on page 19 IP Address management for the deskphone For more information see Administering the DHCP and File Servers on page 39 for dynamic addressing Tagging Control and VLAN administration for the phone if applicable For more information see Administering Telephone Options Quality of Service QoS administration for the
46. anging the user priority of the frame But some switches do not process a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic set the value of L2QVLAN to the VLAN ID appropriate for your voice LAN You can also administer another parameter VLANTEST that defines the number of seconds the B189 Conference IP Phone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds If you use VLANTEST the deskphone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value of VLANTEST is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers and other equipment to be returned to service If the deskphone restarts for any reason and the VLANTEST time limit expires the administered VLAN ID becomes invalid The deskphone then initiates operation with a VLAN ID of 0 Or ifthe value of L2Q is 0 that is auto Administering Avaya B189 Conference IP Phone December 2013 63 Administering Deskphone Options the deskphone turns off tagging until the L2QVLAN is set to a non zero value or until the deskphone verifies that the network can support tagged frames Setting VLANTEST to 0 causes the phone to use a non zero VLAN indefinitely to attempt DHCP In o
47. at is separated by commas without any intervening spaces NVHTTPSRWR is provided for VPN mode so that a file server IP address can be pre configured and saved in non volatile memory NVMCIPADD Null Call server IP addresses Zero to 255 ASCII characters zero or more IP addresses in dotted 58 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Avaya B189 Conference IP Phone Customizable system parameters Parameter name Default Description and value range value decimal colon hex or DNS name format that is separated by commas without any intervening spaces NVTLSSRVR Null VPN and non VPN HTTPS file server IP addresses used to initialize TLSSRVR the next time the phone starts up O to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format and separated by commas without any intervening spaces OPSTAT 111 Option status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user o
48. be processed Values are O No 1 Send limited Port Unreachable messages 2 Send Protocol and Port Unreachable messages ICMPRED 0 Controls whether ICMP Redirect messages will be processed Values are 0 No 1 Yes L2Q 0 Controls whether Layer 2 frames have IEEE 802 10 tags O auto 1 enabled 2 disabled L2OVLAN 0 802 10 VLAN Identifier 0 to 4094 Null is not a valid value and the value cannot contain spaces VLAN identifier that IP phones use Set this parameter only if IP phones use a VLAN that is separate from the default data VLAN If you must configure the VLAN identifier using H 323 signaling based on Communication Manager administration forms the VLAN should not be set here From software Release 2 0 L2QVLAN will always be initialized from the corresponding system initialization value at power up but will not be initialized from the system initialization value after a reset LANGOSTAT 1 Controls whether the user can select built in English language text strings Valid values are 0 User cannot select English language text strings 1 User can select English language text strings SET LANGOSTAT 1 Administering Avaya B189 Conference IP Phone December 2013 57 Administering Deskphone Options Parameter name Default Description and value range value LANGxFILE Null Contains the name of the language file x where xis 1 through 4 The file name must en
49. certificates are downloaded based on the TRUSTCERTS value the IP address of the call server with which the phone is registered and the registration password of the phone will be included as the credentials in an Authorization request header in each transmitted GET and PUT method If at least one digital certificate has been downloaded based on TRUSTCERTS the IP address of the call server with which the phone is registered The registration password of the phone is included in the credentials in an Authorization request header in each transmitted GET and PUT method only if the value of BRAUTH is 1 When the call server IP address and the registration password of the phone are included as the credentials in an Authorization request header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the registration password of the phone The server gets the extension number of the phone from the backup or restore Administering Avaya B189 Conference IP Phone December 2013 75 Administering Deskphone Options file name The server must also protect the user s credentials once they are received through the secure TLS connection The phone sends the registration credentials without regard to the BRAUTH setting if no certificates are downloaded Only server certificates signed by an Avaya Root CA certificate are authenticated if no certificates are downloaded If an HTTP backup or restore operation
50. com Other network considerations For more TCP UDP port utilization information related to Communication Manager see UDP Port Selection on page 20 Depending on your network you must know what ports or ranges to use in the phone operation Knowing these ports or ranges helps you administer your networking infrastructure Note Often the phones use ports defined by IETF or other standards bodies Table 4 Received packets Destination Avaya B189 Conference IP phone Destination port Source port Use UDP or TCP 22 Any Packets received by the TCP SSH server of the phone The number used in the Any Received DNS messages UDP Source Port field of DNS packets sent by the phone The number used in the Any Packets received by the TCP Source Port field of the HTTP client on the phone packets sent by the HTTP client on the phone The number used in the Any TLS SSL packets that the TCP Source Port field of the HTTP client receives on the TLS SSL packets that are phone sent by the HTTP client on the phone 68 Any Received DHCP messages UDP 161 Any Received SNMP messages UDP 1720 Any H 323 signaling messages TCP The number used in the 1719 H 323 RAS messages UDP Source Port field of RAS packets that are sent by the phone The next higher port number if Any Received RTCP and UDP the port used for RTP is even SRTCP packets or the next lower port number if the port used for RTP is odd
51. conditions oooooooWoo aan 17 F Far End Mute administration 25 Feature Administration for Avaya Communication Manager eec re eer rera x o e a n ead 23 Feature Related System Parameters administering on MI uenerit neta Ede DE 23 G General Download Process ccccccesseeeeeeeeeeeeeeees 49 GROUP parameter 52 H hardware requirements ccccccceceecesaeaeeeseseaeesessneess 27 idle timer settings nn 79 IEEE802 1Dand802 10 31 initializationprocess 15 installation 28 required network information 28 intended audience ccceseeeeecceeeceeseeeceeeesessneeeeeeeanes 7 December 2013 85 IP address lists cccceeseseececeeceeeececeeeeaaeeseeeeeanenseeeees 32 Station Number Portability 32 IPintefaceandaddresses 20 call S tVers ide dc cue ded i uda 20 L Language Selection cceceseeeeeeeeetteeeeeeennieeeeeees 70 elle Le 2 Link Layer Discovery Protocol LLDP 66 localadministrative 70 OPUOMS Pee 70 Log Digit Smart Enbloc Dialing 72 N network assessment ssssnrrriersrrrrnsersnnrrr
52. d resets If there is no valid IP Address the phone immediately starts tagging with the new VLAN ID without resetting L2Q L2QVLAN L2QAUD L2QSIG DSCPAUD DSCPSIG MED Network Policy TLV L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV 68 Administering Avaya B189 Conference IP Phone Comments infodev avaya com December 2013 About Link Layer Discovery Protocol LLDP System TLV Name Impact Parameter Name The system checks whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or the Application Type is not 1 Voice or the Unknown Policy Flag U is set to 1 MCIPADD Proprietary Call MCIPADD will be set to this value if it has not Server TLV already been set TLSSRVR and Proprietary File TLSSRVR and HTTPSRVR will be set to this value HTTPSRVR Server TLV if neither of them have already been set L2Q Proprietary 802 1 The default L2Q is set to the value of this TLV No Q Framing change is made to the current L2 tagging but the new default value is used on the next reboot If TLV 1 L2Q set to 1 On If TLV 2 L2Q
53. d from the backup file In all other cases the line order in the backup file has no bearing on retrieval The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the phone to get the backup file and successfully restore valid data 78 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 9 Administering Applications and Options Administering guest users About this task A guest user is a person who logs into a Avaya B189 Conference IP Phone other than the primary phone at the home location of the user The guest user can log in to a phone that is across the country from the home location or one in the office near the home office You administer permission for guest login by setting the system parameter GUESTLOGINSTAT to 1 permitted that displays the Guest Login option on the Main Menu Other related parameters you can administer are GUESTDURATION and GUESTWARNING For more information on the parameters see B189 Conference Phones Customizable System Parameters on page 54 Idle timer configuration When the idle timer in the phone expires you can administer the phone to turn the backlight to the lowest power level You can put up a screen saver or set the backlight to low power mode when idle The related system parameters and their default values are System parameter Default value BAKLIGHTOFF 120 minutes
54. d in txt Example SET LANG1FILE mlf russian txt LANGIFILE LANG2FILE LANGSFILE LANG4FILE LANGSYS Null System wide language that contains the name of the default system language file if any Value is 0 to 32 ASCII characters The file name must end in txt The default is a null string Example SET LANGSYS mlf german txt LLDP_XMIT_SECS 30 Specifies the rate in seconds at which LLDP messages will be transmitted Valid values are 1 to 4 ASCII numeric digits 1 through 3600 LOGLOCAL 0 Event Log Severity Level Valid values are one 0 8 ASCII numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB Events with the selected level and with a higher severity level are logged Valid values are 0 Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices 7 information 8 debug MCIPADD 0 0 0 0 Call Server address Zero or more Avaya Communication Manager server IP addresses Format is dotted decimal or DNS name format that is separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value NVHTTPSRVR Null Applies to both VPN and non VPN settings NVHTTPSRWR is the HTTP file server IP addresses used to initialize HTTPSRVR the next time the phone starts up Zero to 255 ASCII characters zero or more IP addresses in dotted decimal colon hex or DNS name format th
55. default is O LOGLOCAL Controls the severity level of events logged in the SNMP MIB The default is 7 MCIPADD CM servers IP addresses or DNS names If there are too many addresses or names to include all of them in the DHCP site specific option include at least one from each major system Then set MCIPADD again in the 46xxsettings txt file with the complete list of addresses Providing a subset of the addresses through DHCP improves reliability if the file server is not available due to server or network problems PHY1STAT Controls the Ethernet line interface speed The default is 1 which indicates that it is auto negotiate PROCPSWD Security string used to access local procedures The default is 27238 CRAFT Administering Avaya B189 Conference IP Phone December 2013 41 Server Administration Parameter Description PROCSTAT Controls whether local Craft procedures are allowed The default is 0 which indicates that access to all administrative options is allowed REREGISTER The number of minutes the phone waits before and between re registration attempts REUSETIME The n umber of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN The default is 60 SNMPADD Allowable source IP addresses for SNMP queries The default is Null SNMPSTRING SNMP community name string The default is
56. e The deskphone does not use HTTPS for software file downloads because Avaya B189 Conference IP Phones software files are already digitally signed You need not incur additional processing overhead while downloading these relatively large files Note The files in the Software Distribution Packages discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory Avaya B189 Conference IP Phones might not contain the latest software When Avaya B189 Conference IP Phone the phone attempts to contact a file server and downloads new software only if the software version available on the file server is different than the version on the phone For subsequent software upgrades the call server can remotely reset the phone and the phone initiates the same process for contacting a file server The phone queries the file server which transmits a B189Hupgrade txt file to the phone The software files that the phone must use depend on the instructions in the upgrade file B189Hupgrade txt The Avaya B189 Conference IP Phone then downloads a 46xxsettings txt file The settings file contains options that you have administered for any or all the phones in your network For more information about the settings file see About the settings file on page 51 After downloading the settings file the phone downloads the language or t
57. e see nstalling and maintaining Avaya B189 Conference IP Phone 16 604293 For more information on the end user procedures see Using Avaya B189 Conference IP Phone 16 604295 Administering Avaya B189 Conference IP Phone December 2013 17 Administration overview and reguirements 18 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 4 Communication Manager Administration Call server requirements Before you perform administrative tasks ensure that you have installed the proper hardware and your call server software is compatible with Avaya B189 IP Conference phones Use the latest PBX software and IP phone firmware Ensure that you administer the Avaya B189 conference IP Phone as a 9620 IP Deskphone on the CM station administering page Call server administration For call server administration information not covered in this chapter see the following documents on the Avaya support Web site Administering Avaya Aura Communication Manager 03 300509 for more instructions for administering an IP phone system on Communication Manager For information on the process of adding new phones see chapter 6 Managing Telephones For related screen illustrations and field descriptions see chapter on Screen References Administration for Network Connectivity for Avaya Communication Manager 555 233 504 for more information about switch administration for your network Related topics
58. e ATA a daki a an la 19 administration 2 eee ee cece eee aeeeeeeeeeaeeaeeeeeeeeanees 19 requirements geste ege eege 19 e UE 20 IP interface and addresses 20 CalltypeDigitAnalysis 72 checklist administrative cccceeececeeeeeesseeeeeeeeenes 14 Conference Transfer on Primary Appearance administration s ensnessoennnnensnernnrrssrsrrrrrsrrnn 25 considerations during call conferences 22 Coverage Path administration 23 25 customizable oooooo Woo 54 parameter S akarak daa cis vi rain ana Balak 54 D DHCP PHP 30 42 Administering Avaya B189 Conference IP Phone generic setup ooooooooWoooooWoW W mna 30 42 DEGCB 4 isset KA reset deve AA 42 DHCPGenericSetup 40 DHGP Options aien a a Mena 43 DHCP server e 28 DHCP Parameters Set by ssessssessenenreneeneseererere rnn 40 dialingmethods 72 Dialing enhanced requirements 73 DIEESERYWV wanna na e ez sama al rtr ah i 21 administering Pl DNS addressing ooooWoWooooo W WWW maan 64 E EC500 administration oooooooo 23 Enhanced Conference Features administration 23 25 Enhanced Local Dialing ooooWoW 72 Enhanced local dialing requirements TS error
59. egistration password of the phone Both backup and restore operations support HTTP HTTPS authentication The authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new phone software is downloaded Both the authentication credentials and realm have a default value of null set at manufacture or at any other time user specific data is removed from the phone When TLS is used the TLS RSA WITH AES 128 CBC SHA cipher suite is used for authentication If the digital certificate of the server is signed by the Avaya Product Root Certificate Authority certificate the call server registration password of the phone is included as the credentials in an Authorization request header for each transmitted PUT backup and GET for restore method If the authority component of BRURI contains a DNS name and if a TCP connection cannot be established to the IP address that was previously used to attempt to establish a connection with the server the deskphone again attempts to resolve the DNS name If a new IP address is received the deskphone attempts to establish a connection to that address If the deskphone receives the same IP address from the DNS server used previously or if a TCP connection cannot be established with the new IP address a failure indication is returned to the initiating process With TLS the phone uses a TLS RSA WITH AES 128 CBC SHA cipher suite If TLS is used but no digital
60. es are used unless you explicitly administer different values Thus if you do not administer a given parameter or if you comment a given parameter out in the 46xxsettings file the default value for that parameter is used Note In all cases the digits the phones insert and dial are subject to standard Avaya server features and administration such as Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on You can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature For more information on using the ENHDIALSTAT parameter see B189 Conference Phones Customizable System Parameters on page 54 Enhanced local dialing requirements The enhanced local dialing feature is invoked when all the following conditions are met e A user invokes the Redial application the Missed or Answered Call Log or any Browser based click to dial link to identify a telephone number to dial The Phone application determines a call appearance is available for an outgoing call The current value of ENHDIALSTAT is 1 On The call server has not indicated it supports smart enbloc dialing Smart enbloc dialing is call type digit analysis available with Communication Manager Release 4 0 and later The Phone application takes the incoming character string applies an algorithm and determines the string of digits to be sent to automated call processing ACP for di
61. es used in HTTP and HTTPS GET operations during startup O to 127 ASCII characters no spaces The command is SET HTTPDIR myhttpdir The path relative to the root of the TLS or HTTP file server where Avaya B189 Conference IP Phones files are stored If an Avaya file server is used to download configuration files over TLS but a different server is used to download software files through HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations except for BRURI HTTPPORT Specifies the TCP port number to download the HTTP file HTTPSRVR Specifies the IP addresses or DNS names of HTTP file servers used to download Avaya B189 Conference IP Phones software files The files are digitally signed so TLS is not required for security ICMPDU Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 which sends Destination Unreachable messages for closed ports used by traceroute ICMPRED Controls whether ICMP Redirect messages are processed The default is O which redirects messages that are not processed L2Q specifies the 802 10 tagging mode The default is O which signifies automatic L2QVLAN VLAN ID of the voice VLAN The
62. essage and interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 Option 58 DHCP lease renew time If the B189 Conference IP phone does not receive this parameter or if this value is greater than that for 44 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Setting up the DHCP server Option 51 the phone uses the default value of T1 renewal timer according to IETF RFC 2131 Section 4 5 Option 59 DHCP lease rebind time If the B189 Conference IP phone does not receive this parameter or if this value is greater than that for Option 51 the phone uses the default value of T2 rebinding timer according to RFC 2131 Section 4 5 Option 242 Site Specific Option Number SSON You do not have to use Option 242 If you do not use this option you must ensure that you administer the key information especially HTTPSRVR and MCIPADD appropriately elsewhere An example of proper DHCP administration is Option 242 for DHCP MCIPADD XXXX XXX XXX XXX Result In the following table DHCPACK Setting of Parameter Values on page 45 the B189 Conference IP phone sets the following parameter values to the DHCPACK message field and option Table 7 DHCPACK Setting of Parameter Values Parameter Set to DOMAIN If received Option 15 DHCP lease renew time Option 58 if received DHCP lease rebind time Option 59 if received DHCP lease
63. ex 4 100 Mbps half duplex 5 100 Mbps full duplex and 6 1000 Mbps full duplex if supported by the hardware PROCPSWD 27238 Text string containing the local dial pad procedure password Null or 1 7 ASCII digits If set the user must enter the password immediately after accessing the Craft Access Code Entry screen either during initialization or when Mute or the 60 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Avaya B189 Conference IP Phone Customizable system parameters Parameter name Default Description and value range value Contacts button for the 9610 is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden PROCSTAT 0 Local dial pad Administrative Options status O all Administrative Craft Options are allowed 1 only VIEW is allowed REREGISTER 20 Registration timer in minutes Controls an H 323 protocol timer that you should change only under very special circumstances by someone who fully understands the system operation impact Value is 1 120 REUSETIME 60 The number of seconds to wait for successful completion of DHCP before reusing previous parameters on the default port VLAN Valid values are 1 to 3 ASCII numeric digits O and 20 through 999 RTCPMON Null Text string containing the 4 octet IP address of the RTCP mon
64. g the correct version One version allows VPN and media encryption functionality while the other disables those functions Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings file name accurately and also the names and values of the data within the file Result If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you must Install the TLS server application Administer the system parameter TLSSRVR to the addresses of the Avaya HTTP server Administering Avaya B189 Conference IP Phone December 2013 47 Server Administration 48 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 7 Telephone Software and Application Files Understanding the general download process Avaya B189 Conference IP Phones download upgrade files settings files language files certificate files and software files from a file server Avaya B189 Conference IP Phone downloads all the file types either through HTTP or HTTPS except the software files which can only be downloaded through HTTP Avaya recommends HTTPS for downloading the non software file types because it ensures the integrity of the downloaded file by preventing man in the middle attacks Further after the deskphone downloads the trusted certificates HTTPS ensures that the file server is authenticated through a digital certificat
65. gle switch port This operation is known as multi supplicant or MAC based operation These switches Administering Avaya B189 Conference IP Phone December 2013 65 Administering Deskphone Options usually send unicast 802 1X packets to authenticating devices These switches support the following two scenarios Standalone phone Telephone Only Authenticates When you configure the IP phone for Supplicant Mode DOT1XSTAT 2 the phone can support authentication from the switch When DOT1X is 0 or 1 the phone cannot authenticate with the switch About Link Layer Discovery Protocol LLDP Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol that IP phones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANS and provide some administration IEEE 802 1AB 2005 specifies the transmission and reception of LLDP The Avaya B189 Conference IP Phones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUS are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e These phones do not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface The A
66. h IP addresses separated by commas with no intervening spaces Depending on the specific DHCP server the deskphone might support only 127 characters When you specify IP addresses for the file server or call server use either dotted decimal format xxx xxx xxx xxx or DNS names for IPv4 addresses If you use DNS the value of the DOMAIN parameter is appended to the DNS names that you specify If DOMAIN is null you must use DNS names that are fully qualified For more information about DNS see DHCP Generic Setup on page 42 and DNS addressing on page 64 28 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Other network considerations Reguired network information before installation for each DHCP server Gateway router IP addresses f the HTTP or the HTTPS file server IP addresses port number are different from the default and the directory path if files are not located in the root directory Subnetwork mask Avaya call server IP address or addresses Phone IP address range DNS server address or addresses if applicable As the LAN or System Administrator you must also Administer the DHCP server See Server Administration on page 39 Edit the configuration file on the applicable HTTP or HTTPS file server See Choosing the right application file and upgrade script file on page 50 Other network considerations Related topics Enabling SNMP on page 29 Ping
67. he certificate files and then any new software files that the settings require Administering Avaya B189 Conference IP Phone December 2013 49 Telephone Software and Application Files Related topics Choosing the right application file and upgrade script file on page 50 Using the upgrade file on page 50 About the settings file on page 51 Choosing the right application file and upgrade script file Software files needed to operate the Avaya B189 Conference IP Phones are packaged together in either a Zip format or RPM Tar format distribution package Download the package appropriate to your operating environment to your file server from the Avaya Support Web site at http www avaya com support H 323 software distribution packages contain One Upgrade file All of the Display Text Language Files A file named av prca pem 2033 txt that contains a copy of the Avaya Product Root Certificate Authority certificate in PEM format that may be downloaded to telephones based on the value of the TRUSTCERTS parameter A file named release xml that is used by the Avaya Software Update Manager application The software distribution packages in Zip format also contain a signatures directory containing signature files and a certificate file to be used by the Avaya file server application on the Utility server Customers using a non Avaya HTTP server can ignore or delete this directory For detailed information about downloading file
68. hentication for a backup or restore operation is successful and if the user ID password or realm used is different than the values currently stored in the phone the new values will replace the currently stored values You also have the following options to restrict or remove how the deskphone displays crucial network information or uses the information For more information on these options see Server Administration on page 39 Support signaling channel encryption O Note Signaling and audio are not encrypted when unnamed registration is effective Restrict the response of the Avaya B189 Conference phones to SNMP queries to only IP addresses on a list you specify Specify an SNMP community string for all SNMP messages the phone sends Restrict the ability of the user to use a phone Options application to view network data Compliant with IETF RFC 1948 Defending Against Sequence Number Attacks May 1996 by S Bellovin from Release 1 5 onwards Apply the security related parameters SNMP community string SNMPSTRING SNMP Source IP addresses SNMPADD and Administration Menu Access Code PROCPSWD that is administered on the call server Download the file with encrypted signaling in addition to unencrypted HTTP or encrypted HTTPS 36 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Other network considerations Related topics Registration and Authentication on page 37
69. ing Deskphone Options Category TLV Name Type TLV Info String Value Avaya Proprietary File Server File Server IP address Subtype 6 Avaya Proprietary 802 1Q Framing 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Basic Mandatory End of LLDPDU Not applicable On receipt of a LLDPDU message the phones will act on the TLV elements described in the following table Table 10 Impact of TLVs Received by Avaya B189 Conference IP Phones on System Parameter Values System Parameter Name TLV Name Impact L2QVLAN and L2Q IEEE 802 1 VLAN Name The value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if the following conditions are met The phone is not registered with the call server Name begins with VOICE letters are not case sensitive The VLAN is not zero DHCP Client is activated The phone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the phone to change VLAN and the phone already has an IP Address the phone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the phone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the phone waits until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q to on an
70. inistration for Network Connectivity for Avaya Communication Manager 555 233 504 For information on setting these parameters manually see mplementing Avaya B189 Conference IP Phone Administering DIFFSERV The DiffServ values change to the values administered on the call server as soon as the phone registers For more information on DiffServ values see chapter on Network Quality Administration in Administration for Network Connectivity for Avaya Communication Manager 555 233 504 Unless there is a specific need in your enterprise LAN do not change the default values Administering NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All Avaya B189 Conference IP phones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The phones do not support communication to the PBX through any NAPT device NAT requires specific administration on the call server A direct Avaya IP phone to Avaya IP phone call with NAT requires Avaya Communication Manager Release 3 0 or later software Administering Avaya B189 Conference IP Phone December 2013 21 Communication Manager Administration For more information see Administration for Network Connectivity for Avaya Communication Manager 555 233 504 on the Avaya support Web site Call conferencing This section provides information about conference call behavi
71. is returned to the initiating process Otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows If BRURI ends with a a forward slash the file name is appended Otherwise a forward slash and the file name is appended to the BRURI value Note BRURI can include a directory path and or a port number as specified in IETF RFCs 2396 and 3986 For backup the initiating process must supply the backup file and the file name and the file is sentto the server through an HTTP PUT message A success or failure indication is returned to the initiating process based on whether or not the file is successfully transferred to the server For restore the initiating process must only supply the file name and the file is requested from the server through an HTTP GET message The file is returned to the initiating process if it is successfully obtained from the server otherwise a failure indication is returned For deletion the initiating process must only supply the file name The server requests deletion of the file through an HTTP DELETE message The initiating process receives a success indication if a 2xx HTTP status code is received otherwise a failure indication is returned If you use TLS the call server registration password for the phone must be included in an Authorization request header in each tran
72. is table lists the parameters that you can customize in the 46xxsettings file the default values parameter descriptions and valid values Table 8 Customizable system parameters Parameter name Default Description and value range value APPNAME Null The file name of the Signed Application or Library Software Package that the phone downloads and installs during power up or reset if the package has not already been downloaded and installed You must set this parameter only in an upgrade file APPSTAT 1 Controls whether specific applications are enabled restricted or disabled Values are 1 all applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled APPLICATIONWD 1 Controls whether the application watchdog is enabled 1 or disabled O The application watchdog software process if enabled monitors other software processes and determines whether the processes have become unresponsive The application watchdog software process also generates a log event and either kills the process or resets the phone AUDASYS 3 Globally controls audible alerting Possible system settings for audible alerting are O through 3 as follows O Audible Alerting is Off user cannot change this setting 1 Audible Alerting is On user cannot change this setting 2 Audible Alerting is Off use
73. itor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces SSH ALLOWED 1 Secure Shell SSH Protocol permission flag O SSH is not supported 12 SSH is supported Supporting SSH means the Avaya Services organization can have remote access to the phone using SSHv2 as described in topic Secure Shell Support SNMPADD Null Text string containing zero or more allowable source IP addresses for SNMP queries in dotted decimal or DNS format that is separated by commas with up to 255 total ASCII characters including commas From Communication Manager Release 4 0 onwards you can administer the SNMP addresses on the system parameters IP options form also SNMPSTRING Null Text string containing the SNMP community name string up to 32 ASCII characters no spaces From Communication Manager Release 4 0 onwards you can administer the SNMP community string on the system parameters IP options form Administering Avaya B189 Conference IP Phone December 2013 61 Administering Deskphone Options Parameter name Default value Description and value range TIMERSTAT TIMERSTAT specifies whether Timer On and Timer Off softkeys is presented to the user 0 Timer On and Timer Off softkeys is not presented to the user default 1 Timer On and Timer Off softkeys is presented to the user TLSDIR Null HTTPS server directory pa
74. ma 49 Understanding the general download process X e i Choosing the right application file and upgrade script file EE 50 E L aaa a gl OO TOTO 50 About the settings Ne asaan saaan Mete AA Using the GROUP parameter to set up g nlerime NAA laleli ee 52 Chapter 8 Administering Deskphone Options o o ooo mon 53 Administering options for AvayaB189ConferencePhones nananana eene 53 Avaya B189 Conference IP Phone Customizable system parameters M M HA Pie HE 62 About VLAN Tagging EN cU The VLAN default value and priority tagging EIEI Ais orem tM UA E UM AN LU EE Ub 63 Automatic detectionofaVLAN PA xMiT s 64 PRUE DS E c pol 64 EN KAG ae eU hi EE 65 About Link Layer Discovery Protocol LLDP sala emdi sa ma dalan beider baka M OG Administering settings at The phone akma sie teri rt as EE dl la lag ida leme keiki abel 70 Administering display language options dit a GG a S FEU Tos AA 72 Understanding log digit or Smart Enbloc dialing Rr Usmo enhanced bocal Jali eunana 72 Enhanced local dialing requirements cenn E na e 73 Backup and restore PIN na NN A YA AN 74 Backup file formats Tec ee Tee ET iinde TO ec E 77 Chapter
75. mission FCC part ofthe United States government Part 68 standard for handset equalization for interoperability with t coil enabled hearing aid devices Internet Key Exchange Protocol RFC 2409 which is now replaced by IKEv2 in RFC 4306 A security mechanism for IP that provides encryption integrity assurance and authentication of data Applies only to IPv4 Link Layer Discovery Protocol All deskphones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Network Address Translation a mechanism by which IP addresses are mapped from one address space to another and in which UDP and TCP port numbers are remapped to allow multiple devices to share the same IP address without port number conflicts Media Access Control ID of an endpoint Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Rivest Shamir Adleman A highly secure asymmetric cryptography method developed by RSA Security Inc that uses a public and private key pair The private key is kept secret by the owner and the public key is published usually in a digital certificate Data is encrypted using the public key of the recipient which can only be decrypted by the private key of the recipient RSA is very computation intensive
76. mitted Syslog UDP port number messages 33434 33523 starts with Any unused Transmitted traceroute UDP 33434 increments by 1 for port number messages each message sent 3 messages per hop up to 30 hops 34 Administering Avaya B189 Conference IP Phone December 2013 Other network considerations Destination Port Source Port Use UDP or TCP 1719 Transmitted H 323 RAS UDP messages 2048 3029 Transmitted RTP RTCP UDP SRTP and SRTCP messages The port number received in 1720 H 323 signaling messages TCP the Transport Address field in the RCF message System specific system Transmitted signaling TCP specific protocol packets The next higher port number if The next RTCP and SRTCP UDP the port used for RTP is even higher port packets transmitted to the or the next lower port number number if the far end of the audio ifthe port used for RTP is odd port used for connection RTP is even or the next lower port number if the port used for RTP is odd RTCPMONPORT The next RTCP packets transmitted UDP higher port to an RTCP monitor number if the port used for RTP is even or the next lower port number if the port used for RTP is odd 1719 An unused port H 323 RAS messages UDP number in the range from 49300 to 49309 System specific System Transmitted signaling UDP specific protocol packets Determined by SNMP mgmt Anyunused Transmitted SNMP UDP app port numbe
77. n see About the settings file on page 51 Use the settings file to administer most parameters on the Avaya B189 Conference IP Phones Some DHCP applications are complicated and reguire extensive expertise for administration You might choose to completely disable the capability to enter or change option settings from the dial pad You can set the parameter PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form in Communication Manager Release 4 0 If PROCPSWD is not null and consists of one to seven digits a user cannot invoke any local options without first entering the PROCPSWD value on the Administration Menu Login screen For more information on craft options see Implementing Avaya B189 Conference IP Phone Note If you configure the minimum length of the password as four digits the password is changed to default A Caution If you administer PROCPSWD as part of DHCP HTTP administration the value is stored and transmitted unencrypted Therefore PROCPSWD is not a high security technique to inhibit a sophisticated user from getting access to local procedures unless you administer the parameter using page 3 of the system parameters IP options form in Communication Manager Release 4 0 Administering Avaya B189 Conference IP Phone December 2013 53 Administering Deskphone Options Avaya B189 Conference IP Phone Customizable system parameters Th
78. n the phone Specific TIA LLDP MED LLDP MED Media Endpoint Discovery Class III IP Capabilities Telephone TIA LLDP MED Extended Power Value 0 if the phone is not currently Power Via MDI powered through Pok else the maximum power usage of the deskphone plus all modules and adjuncts powered by the phone in tenths of a watt TIA LLDP MED Network Policy Tagging Yes No VLAN ID for voice L2 Priority DSCP Value TIA LLDP MED Inventory Hardware MODEL Full Model Name Revision TIA LLDP MED Inventory Firmware BOOTNAME Firmware Revision Revision RFSINUSE TIA LLDP MED Inventory Software APPNAME Software Revision Revision APPINUSE TIA LLDP MED Inventory Serial Phone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL with the final D xxx characters removed Avaya Proprietary PoE Conservation Level Support Provides power conservation abilities and settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Avaya Proprietary Call Server IP Address Call Server IP address Subtype 3 Avaya Proprietary IP Phone Addresses Phone IP address Phone address mask Gateway IP address Subtype 4 Avaya Proprietary CNA Server IP Address CNA Server IP address in use value from CNASRVR Subtype 5 Administering Avaya B189 Conference IP Phone December 2013 67 Administer
79. nded conferee The Toggle Swap feature works for Conference setup similar to Transfer Setup For more information about call transfers see Administering call transfers Phone administration on Avaya Aura Communication Manager This section covers Avaya Aura Communication Manager administration on the Switch Administration Terminal SAT or by Avaya Site Administration You must administer Avaya Aura Communication Manager on SAT or by Avaya Site Administration to optimize the phone user interface The SAT provides the system wide CM form and the particular page or screen that you need to administer for each feature You need Communication Manager 3 1 2 or later Related topics Feature related system parameters on page 23 Feature related system parameters In Avaya Communication Manager Release 4 0 and later you can administer three system wide parameters When you administer these parameters on CM the parameters are automatically downloaded to the phone during registration You do not need to add these parameters using the settings file or set them locally for each phone The three system parameters are SNMP community string SNMP Source IP addresses and Craft Access Code PROCPSWD Note Commenting out SNMPSTRING in the settings file will not prevent a response to an SNMP query unless the CM administration is also changed accordingly Also setting the SNMP flag on the IP Options form in CM to n does not disable
80. ors to consider when administering the call server The deskphone application presents a user interface based in part on the deduction of the call state The following call states might result when the server based features interact with the user interface The system parameter Abort Conference Upon Hang up is set to Yes The user must dial and press the Join softkey for the conference to be completed If the user hangs up during conference setup before pressing Join the conference is cancelled with the held party remaining on hard hold When the system parameter Abort Conference Upon Hang up is set to No the user can hang up immediately after dialing dial a third party and then press the Join softkey to have the conference proceed normally The system parameter No Dial Tone Conferencing is set to No and the Conference or Add softkey is pressed The call server automatically selects an idle call appearance for the user to dial on This action allows the user to add the next conferee When the system parameter No Dial Tone Conferencing is setto Yes the user must manually select a call appearance after pressing the Conference or Add softkey Conferencing behavior changes significantly when you set the Select Line Conferencing to Yes Then the No Dial Tone Conferencing is automatically set to Yes Specifically the following scenarios can occur If the user finishes dialing the intended conferee pressing the initial call appearance
81. ough the settings file About DNS addressing Avaya B189 Conference IP Phones support DNS addresses dotted decimal addresses and colon hex addresses The phone attempts to resolve a non ASCll encoded dotted decimal IP address by checking the contents of DHCP Option 6 For more information see DHCP Generic Setup on page 42 At least one address in Option 6 must be a valid non zero dotted decimal address Otherwise DNS fails The text string for the DOMAIN system parameter Option 15 64 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com 802 1X Supplicant operation is appended to the addresses in Option 6 before the phone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are gueried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or the domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so that you can use those names later in the script Note Administer Options 6 and 15 with DNS servers and domain names respectively 802 1X Supplicant operation Avaya B189 Conference IP Phones that support Supplicant operation also support Extensible Authentication Protocol EAP and earlier only with the MD5 Challenge authentication method For more information about the MD5 Challenge authentication see IETF RFC
82. ptions and related applications except as in b or c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary O does not allow an end user to see or invoke options and related applications Setting the flag to binary 1 gives full display and access to all options and related applications OPSTAT2 0 OPSTAT override flag If set to 0 OPSTAT is not affected If set to 1 OPSTAT is unaffected with the exception that any changes to customized labels in the backup file are uploaded and used as if OPSTAT permitted this action PHNCC 1 Telephone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 PHNDPLENGTH 5 Internal extension phone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 13 Administering Avaya B189 Conference IP Phone December 2013 59 Administering Deskphone Options Parameter name Default Description and value range value PHNEMERGNUM Null Emergency phone extension number Specifies the number that the phone must dial automatically when the phone user presses the Emerg button Value 0
83. py reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if
84. r messages Determined by the SSH client Any unused Transmitted SSH TCP or the O S of the client port number messages Administering Avaya B189 Conference IP Phone December 2013 35 Network Reguirements Security For information about toll fraud see the respective call server documents on the Avaya support web site The Avaya B189 Conference phones cannot guarantee resistance to all Denial of Service DoS attacks However checks and protections are in built to resist such attacks while maintaining appropriate service to legitimate users All Avaya B189 Conference phones support HTTP authentication for backup and restore operations The reprogrammable non volatile memory stores the authentication credentials and the realm The reprogrammable nonvolatile memory is not overwritten if new phone software is downloaded The default value of the credentials and the realm are null set at manufacture and at any other time that user specific data is removed from the phone or by the local administrative Administration Menu CLEAR procedure If an HTTP backup or restore operation requires authentication and the realm in the challenge matches the stored realm the stored credentials are used to respond to the challenge without prompting the user However if the realms do not match or if an authentication attempt using the stored credentials fails the user is then prompted to input new values for backup restore credentials If an HTTP aut
85. r can change this setting 3 Audible Alerting is On user can change this setting AUTH 0 Script file authentication value O HTTP is acceptable 12 HTTPS is required BAKLIGHTOFF 120 Number of minutes without display activity to wait before setting the backlight to the lowest level 54 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Avaya B189 Conference IP Phone Customizable system parameters Parameter name Default Description and value range value The default is 120 minutes 2 hours Valid values range from zero to 999 minutes 16 65 hours BRAUTH 0 Backup and restore authentication control Valid values are 1 If at least one digital certificate is downloaded based on TRUSTCERTS The IP address of the call server with which you register the phone and the registration password of the phone are included as the credentials in an Authorization request header in each transmitted GET and PUT method if and only if the value of BRAUTH is 1 O The IP address of the call server and registration password of the phone is not included as part of GET or PUT Authorization header or no digital certificate has been downloaded BRURI Null URL used for backup and retrieval of user data Specify the HTTP or HTTPS server and the directory path or port number to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid
86. r more information see Administering the DHCP and File Servers on page 39 A Caution Ensure that the files defined by the HTTP server configuration are accessible from all B189 Conference IP phones that need those files Ensure that the file names match the names in the upgrade script including case as UNIX systems are case sensitive Note Use any suitable HTTP application Commonly used HTTP applications include Apache and Microsoft IIS Q Important You must use the Avaya Web configuration server to get HTTPS so that information is authenticated The Avaya Web configuration server does not support backup or restore If you intend to use HTTP for backup and restore purposes you must use an HTTP server that is independent of the Avaya Web configuration server To set up an HTTP server Procedure 1 Install the HTTP server application 2 Administer the system parameter HTTPSRVR to the addresses of the HTTP server Include the parameter in DHCP Option 242 or the appropriate SSON Option 3 Download the upgrade script file and application files from the Avaya website avaya com support to the HTTP server For more information see Telephone Software and Application Files on page 49 46 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com HTTP Generic Setup Note When you download the application file from the Avaya Support website ensure you are downloadin
87. rameter values into IP addresses Valid values are 0 255 ASCII characters If Null do not leave spaces DOT1XEAPS MD5 Specifies the EAP method used for 802 1X operation Valid values are MD5 and TLS DOT1XSTAT Determines how the phone handles Supplicants Valid values are 0 Supplicant operation is completely disabled 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages For more information see About IEEE 802 1X ENHDIALSTAT Enhanced Dialing Status If set to 1 the Administering dialing methods feature is turned on for all associated applications For more information see Administering dialing methods on page 72 If set to O the feature is turned off GRATARP Gratuitous ARP flag Controls whether the phone processes gratuitous ARPS or ignores them If you use Processor Ethernet PE duplication and if your phones are on the same subnet as the PE interfaces set this parameter to 1 to allow the fastest failover to the new PE interface Valid values are 1 Yes process gratuitous ARPS 0 No ignore gratuitous ARPS GUESTDURATION Guest login duration in hours One or two ASCII numeric digits Valid values are 1 through 12 GUESTLOGINSTAT Guest login permission flag If set to 1 the Guest Login option is listed on the Avaya Menu if set to 0
88. requires authentication and the realm in the challenge matches the stored realm the phone uses the stored credentials to respond to the challenge without prompting the user However if the stored credentials are null or if the realms do not match or if an authentication attempt using the stored credentials fails the Status Line of the B189 Conference IP Phones display an HTTP Authentication or an HTTP Authentication Failure interrupt screen Enter backup restore credentials New values replace the stored authentication and realm values When HTTP authentication for backup or restore succeeds and If the userid password or realm used differs from those values that are stored in the phone If HTTP authentication fails the user is prompted to enter new credentials Note Users can reguest a backup or restore using the Advanced Options Backup Restore screen as described in the user guide For specific error messages relating to Backup Restore see Implementing Avaya B189 Conference IP Phones Backup file formats When the system parameter BRURI is non null user changes are automatically backed up to the file ext 96xxdata txt where ext is the extension number of the deskphone on the HTTP server to a user specified folder The backup formats are as follows Table 11 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY NAME ABKNUMBERmmm ENTRY NUMBER 1 ABKTYPEmmm ENTRYT
89. rt GROUP Set the group identifier on a per phone basis INT Set or change the interface control value s of PHY1STAT RESET VALUES Reset the phone to default values including any values administered through local procedures and the values that were previously downloaded using DHCP or a settings file RESTART PHONE Restart the phone in response to an error condition including the option to reset parameter values SSON To add site specific options Test To run a self test on the phone VIEW Review the Avaya B189 Conference IP Phone system parameters to verify the current parameter values and file versions Note You can use the DEBUG option only if you change the default password to the Administration Menu procedures through the PROCPSWD parameter The new value of the PROCPSWD parameter must be 4 to 7 numeric digits 0000 through 9999999 However if value of PROCPSWD is less than 4 digits the value will be changed back to the default value of 27238 Administering display language options By default Avaya B189 Conference IP Phones display information in the English language All software downloads include language files for 13 more languages Administrators can 70 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Administering display language options specify from one to four languages for each phone to replace English Users can then select the lang
90. s administered on the switch the IP deskphone uses an even numbered port randomly selected from the interval 4000 to 10000 Administering RSVP Avaya B189 Conference IP phones support the Resource Reservation Protocol RSVP for IPv4 audio connections only You can fully enable RSVP by provisioning CM ip network region For more information see your Avaya server administration documentation and Administration for Network Connectivity for Avaya Communication Manager 555 233 504 20 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Call server administration Administering QoS The Avaya B189 Conference IP Phones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the phones However they contribute to improved QoS for the entire network Administering IEEE 802 1Q The Avaya B189 Conference IP phones can simultaneously support receipt of packets that are tagged or not tagged according to the IEEE 802 10 standard To support IEEE 802 1Q you can administer Avaya B189 Conference IP Phones from the network through LLDP or by appropriate administration of the DHCP or HTTP HTTPS servers You can administer the IEEE 802 10 QoS parameters L2QAUD and L2QSIG through the IP Network Region form To set these parameters at the switch see sections on Quality of Service QoS and Voice quality administration in Adm
91. s and upgrading telephone software see Implementing Avaya B189 Conference IP Phone Using the upgrade file The upgrade file indicates to the phone whether it needs to upgrade software The upgrade script file also directs the phone to the settings file Avaya recommends that you do not alter the upgrade script file because if Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings txt file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file 50 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Understanding the general download process About the settings file The settings file contains the option settings you need to customize the Avaya B189 Conference IP Phones for your enterprise The settings file can include any of six types of statements one on each line Tag lines that begin with a single pound character followed by a single space character followed by a text string with no spaces Goto commands of the form GOTO tag Goto commands cause the phone to continue interpreting the settings file at the next line after a tag statement If no such statement exists the rest of the settings file is ignored e Conditionals of the form IF Sparameter name SEQ string GOTO t
92. s might have the same phone model but require different administered settings For example you might want to restrict call center agents from logging off which might be an essential capability for hot desking associates Use the GROUP parameter to set up customized groups Procedure 1 Identify the phones and the groups the phones belong to and designate a number for each group The number can be any integer from 0 to 999 with O as the default meaning your largest group is assigned as Group O 2 After you assign the GROUP assignments edit the configuration file to enable each phone of the appropriate group to download the proper settings Result The following is an example of the configuration file for the call center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify settings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups 52 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 8 Administering Deskphone Options Administering options for Avaya B189 Conference Phones You can set the parameters for DHCP DHCP fields and options to the reguired values For more information see Administering the DHCP and File Servers on page 39 For HTTP set the parameters to reguired values in the settings file For more informatio
93. serrnrerne 27 network audio quality display 31 network considerations other 29 O On Hook Dialing administration 23 OPUONS c c E 70 local administrative cece ceeeseseeeeeeeceeeeeeeeeeeanes 70 elem 53 administering EE 53 other network considerations 29 OVEIVIEW wanna aaa 9 P Parameterdataprecedence 13 parameters nnne nennen 54 CUSLOMIZADIE sierra ilana amaaan 54 parameters in real time ooooooooW Wo Woo 31 aanak Gaba 15 16 23 network initialization 15 administratilon 23 Call server initialization 16 file server initialization o 16 initialization to DHCP server 15 eror PE 30 port selection Ha AA aaa 20 UDP un GANA ii ii laleli 20 port utilization 00 eee eeeeeeeeeeeeeeeceeecceeeeeeeeeeeeesesusaeaeaes 32 Hep 32 86 Administering Avaya B189 Conference IP Phone administering sss 21 R RegistrationandAuthentication 37 related courses Woo 8 related documentation ooooo 7 required network information 28 requirements 3 eke ike 19 27 28 call E
94. smitted GET and PUT method This method is intended for use by the Avaya IP Telephone File Server Application so that the phone 74 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Backup and restore processing reguesting the file transaction can be authenticated You can downloaded the Avaya IP Telephone File Server Application from the Avaya support site If no digital certificates are downloaded based on the system parameter TRUSTCERTS the phone establishes a TLS connection only to a backup and restore file server that has a Avaya signed certificate The Avaya certificate is included by default with the Avaya IP Telephone File Server Application and includes the credentials However if at least one digital certificate has been downloaded based on TRUSTCERTS the credentials are included only if BRAUTH is setto 1 This method is a security feature to allow control over whether the credentials are sent to servers with third party certificates If the server on which the Avaya IP Telephone File Server Application is installed uses a non Avaya certificate set BRAUTH to 1 to enable authentication of the deskphones The default value of BRAUTH is 0 When the call server IP address and the registration password of the phone are included as the credentials in an Authorization reguest header the call server IP address is included first in dotted decimal format followed by a colon hex 3A followed by the r
95. ters for your specific environment For more information see Administering Telephone Options Related topics Configuring DHCP Option 242 on page 40 Configuring DHCP Option 242 About this task To administer DHCP option 242 for SSON make a copy of the existing option 176 for your Avaya B189 Conference phones Option 242 is specific to the default site and applies to DHCPv4 only You can then perform one of the following actions Procedure 1 Ignore any parameters which the Avaya B189 Conference IP Phones do not support for setting through DHCP in option 242 or 2 Delete unused or unsupported Avaya B189 Conference IP Phone parameters to shorten the length of the DHCP message Result You can set only the following parameters in the DHCP site specific option for Avaya B189 Conference IP Phones although most of them can be set in a 46xxsettings txt file as well Table 6 Parameters Set by DHCP in a Site Specific Option Parameter Description DNSSRVR Specifies the DNS server IP address or addresses 40 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Administering the DHCP and file Servers Parameter Description DOMAIN Specifies the string that is appended to DNS names in parameter values when they are resolved into IP addresses DOT1XSTAT Controls 802 1X Supplicant operation HTTPDIR Specifies the path name to prepend to all file nam
96. th The path name prepended to all file names used in HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is SET TLSDIR mytlsdir where mytisdir is your HTTPS server path TLSDIR is the path for all HTTPS operations except for BRURI TLSPORT 80 TCP port number used for HTTPS file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 When the file server is on Communication Manager set this value to 81 which is the port required for HTTPS downloads rather than the using the default value TLSSRVR Null IP addresses or DNS Names of HTTPS file servers used to download phone files Dotted decimal or DNS format separated by commas Valid values are 0 255 ASCII characters including commas TLSSRVRID Controls whether the identity of a TLS server is checked against its certificate 1 ASCII numeric digit Valid values are 1 Provides additional security by checking to verify that the server certificate s DNS name matches the DNS name used to contact the server O Certificate is not checked against the DNS name used to contact the server Note For more information see Administering Applications and Options on page 79 Administering a VLAN This section contains information on how to administer Avaya B189 Conference IP Phones to minimize registration
97. th Avaya Aura Communication Manager Release 4 0 and later you can perform central call server administration of the GROUP parameter on a station by station basis This parameter is then downloaded to each applicable deskphone starting with the next deskphone boot up You can use the GROUP Identifier with the 46xxsettings file for administration of specific groups of deskphones For more information see Using the GROUP parameter to set up customized groups on page 52 You can administer the GROUP ID parameter on page 3 of the Change Station Form Related topics Administering features on page 25 24 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Station administration Administering features Administer the following Station Features for maximum user experience Name Description Enhanced Conference Features Administer Conf dsp conference display on the station form as a feature button Users gain the benefits of enhanced conference features Auto select any idle appearance Set Auto select any idle appearance to N no to optimize answering calls Administering Avaya B189 Conference IP Phone December 2013 25 Communication Manager Administration 26 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 5 Network Reguirements Network Assesment Perform a network assessment to ensure that the network has the cap
98. the Avaya B189 Conference IP Phones An IP address of the Avaya B189 Conference IP Phone An IP address of the Avaya call server An IP address of the HTTP or HTTPS file server The subnet mask An IP address of the router A DNS Server IP address Administer the LAN so each Avaya B189 Conference phone can reach a DHCP server that contains the IP addresses and subnet mask The Avaya B189 Conference IP Phone cannot function without an IP address Using the IP address reuse capability the phone can reuse the previous IP address and parameter settings Administering Avaya B189 Conference IP Phone December 2013 39 Server Administration even if the DHCP server is temporarily unavailable A user can manually assign a different IP address to an IP deskphone When the DHCP server finally returns the Avaya B189 Conference IP Phone does not search for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Ensure that A minimum of two DHCP servers are available for reliability A DHCP server is available when the IP deskphone restarts A DHCP server is available at remote sites if WAN failures isolate IP deskphones from the central site DHCP servers The file server provides the Avaya B189 Conference IP Phone with a script file and if appropriate new or updated application software In addition you can edit the settings file to customize phone parame
99. the Guest Login option is not available GUESTWARNING Guest login warning in minutes to indicate when to notify the user that GUESTLOGINDURATION will expire One or two ASCII numeric digits Valid values are 1 through 15 HTTPDIR Null HTTP server directory path The path name prepended to all file names used in HTTP GET operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value 56 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Avaya B189 Conference IP Phone Customizable system parameters Default value Parameter name Description and value range Leading or trailing slashes are not required The command syntax is SET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations except for BRURI HTTPPORT 80 TCP port number used for HTTP file downloading 2 to 5 ASCII numeric digits Valid values are 80 through 65535 Note that when the file server is on Communication Manager set this value to 81 that is the port required for HTTP downloads rather than the using the default HTTPSRVR Null IP address es or DNS Name s of HTTP file servers used to download phone files Dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas ICMPDU 0 Controls whether ICMP Destination Unreachable messages will
100. the file being signed The file can be a message a document or a driver program The digest is computed from the contents of the file by a one way hash function such as MD5 or SHA 1 and then encrypted with the private part of a public or private key pair To prove that the file was not tampered with the recipient uses the public key to decrypt the signature back into the original digest recomputes a new digest from the transmitted file and compares the two to see if they match If they do the file has not been altered in transit by an attacker Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Extensible Authentication Protocol or EAP is an authentication framework frequently used in wireless networks and Point to Point connections EAP is defined in RFC 3748 EAP Transport Layer Security EAP TLS defined in RFC 5216 is an IETF open standard protocol Administering Avaya B189 Conference IP Phone December 2013 81 H 323 H 323 HAC IKE IPsec LLDP NAT MAC PSTN Qos RSA RTCP with strong security used by wireless vendors EAP TLS uses PKI to secure communication to a RADIUS authentication server or another type of authentication server A TCP IP based protocol for VoIP signaling Hearing Aid Compatibility an Federal Communications Com
101. ther improves performance In Communication Manager Release 4 you can enable TTS by default and can also disable TTS for all IP phones in a given IP network region by changing the IP Network form TTS applies only to IP phones whose firmware has been updated to support this feature TTS does not apply to the following phones third party H 323 DCP BRI and analog Administering Avaya B189 Conference IP Phone December 2013 37 Network Reguirements For more information see the Administrator Guide for Avaya Communications Manager 03 300509 38 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Chapter 6 Server Administration Software prerequisites Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and the HTTP server software on the same computer A Caution The firmware in the Avaya B189 Conference IP Phone reserves the IP addresses of the form 192 168 2 x for internal communications The phone might not function properly if you configure addresses in that range Administering the DHCP and file Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for the Avaya B189 Conference IP Phone network With DHCP you need not individually assign and maintain IP addresses and the other parameters on each IP phone on the network Depending on administration the DHCP server provides the following information to
102. ther words the deskphone does not return to the default VLAN Automatic detection of a VLAN The phones support automatic detection of the L2QVLAN setting that is incorrect When the value of L2QVLAN is not 0 and VLAN tagging is enabled L2Q 0 or 1 initially the B189 Conference IP Phone transmits DHCP messages with IEEE 802 1Q tagging and sets the VLAN ID to L2QVLAN The phones will continue to do this for number of seconds configured by VLANTEST If L2Q 1 and the VLANTEST timer expires because the phone has not received a DHCPOFFER the phone sets L2QVLAN 0 and transmits DHCP messages with the default VLAN 0 If L2Q 0 and the VLANTEST timer expires because the phone has not received a DHCPOFFER the phone sets L2QVLAN O and transmits DHCP messages without tagging If VLANTEST is O the timer never expires G Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have administer DHCP on the phone so that the phone receives a response to a DHCPDISCOVER on making that request on the default 0 VLAN After VLANTEST expires if the phone receives a non zero L2QVLAN value the phone releases the IP address and sends DHCPDISCOVER on that VLAN Any other release requires you to perform a manual reset before the phone attempts to use a VLAN on which VLANTEST has expired The phone ignores any VLAN ID administered on the call server if a non zero VLAN ID is administered either by LLDP manually through DHCP or thr
103. tic environment it may cause radio interference Install and use the eguipment according to the instruction manual Administering Avaya B189 Conference IP Phone December 2013 3 4 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Contents Chapter HATT E A A A Tm 7 Intended e e e an 7 ge AN A BN PEN BN 7 PE Ba 7 li en Ten teat Na Tree Tt e VR 7 Ba Mk ama aa ea ia Dai 8 Ghapt r 2 NEN 9 ENG CR TE T E UE LN IN 9 About Avaya B189 H 323 Conference IP Phan ierra anemi sentlik Le tiet e Lek a genci alaz om 9 Chapter 3 Administration overview and requirements eseeuususs 11 Adiminisiralve TEH NENE ep aan e e dM 11 mc htt s ior MET AA la LABA AA AA 13 POMS POSSIDET M MEME AMMIAN M MM 13 Aan rd RM sr 14 laa aon protoss NEN a mim ais anil RP ED ngan 15 Moneta LE IER ee 15 DEE PUTTING a e ir AE lek AA ada NOS 15 ele la AA Weedon M 16 Regisiration with the call See aa Me kaka aa Kala aklin sakli edek 16 Eror G Y NME ee ae e el 17 Chapter 4 CommunicationManagerAdministration 19 Call Server e ms sana 19 Cal sorer tg e AN MD Emm 19 Administering the IP interface and addresses an selale ame pen bian belke boraks ide 20 rollere UDP porn BO sisi E ere E ll lale adla e 20 in P ank aa anla b nce cr rer amaaa
104. til a subsequent packet is received and the loss confirmed by the RTP sequence number Administering Avaya B189 Conference IP Phone December 2013 31 Network Requirements Parameter Possible values Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is half the value RTCP or SRTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay that is introduced by the jitter buffer of the phone The implication for LAN administration depends on the values returned by the phone user reports and topology loading and QoS administration for the LAN This information gives the administrator an idea of how network conditions affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting IP address list and station number portability You can specify IP address lists on the Avaya B189 Conference IP phones On startup or on restart the phone attempts to establish communication with these various network elements in turn The phone starts with the first address on the respective list If the call server denies communication with the phone or the session
105. time Option 51 if received DNSSRVR Option 6 HTTPSRVR The siaddr field if that field is not a zero TLSSRVR The siaddr field if that field is non zero Because the DHCP site specific option is processed after the DHCP fields and standard options the values set in the site specific option supersede any values set by DHCP fields or standard options as well as any other previously set values You cannot set parameters L2Q and L2OVLAN from a site specific option if the parameter values were previously set by LLDP For more information see About Link Layer Discovery Protocol LLDP on page 66 Note The B189 Conference IP Phones do not support Regular Expression Matching and therefore do not use wildcards Administering Avaya B189 Conference IP Phone December 2013 45 Server Administration In configurations where the upgrade script and the application files are in the default directory on the HTTP server do not use the command HTTPDIR lt path gt HTTP Generic Setup About this task You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server The B189 Conference IP phones do not support TFTP With proper administration the B189 Conference IP phone seeks out and uses the application software script file and settings file The B189 Conference IP phone might lose some functionality if you reset the HTTP server or the HTTP server is unavailable Fo
106. ty measures involve encrypting data before sending data across the Internet and decrypting the data at the other end To add an additional level of security you can encrypt the originating and receiving network address Administering Avaya B189 Conference IP Phone December 2013 83 VPN 84 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com Index A aboutH 323phones 10 administering Woman 20 21 62 79 BIG TEE 21 QUCOSUUSCM EET 79 QOS sana han 21 aide 20 MEAN zd aaa ala naa ER VR dala NA 62 AdministeringFeatures 25 administration ssnin irakian 11 19 39 B189 Conference IP Phone 11 call SEE ise c Na Eee ntah 19 DHCP and file servers oooo 39 parameter S naa 33 administrative checklist ccccssesseceeeecsseeeeeeenaees 14 administrative process seseesesesssssenensnsnrnrnr nenene 13 application file ooooWoWoomoo 50 upgrade script file ooo o o Wo 50 application file oooooooo 50 Auto Hold administration ooo 23 Auto select any idle appearance administration 25 B Ee Te dna amanah 76 Backup File Format cccccccccceceeceeeeaeeeeesseeeeeeeeeens 76 Backup restoreprocessing 74 C Ca Se
107. uage in which the phone displays messages All downloadable language files contain all information needed for the phone to present the language as part of the user interface The actual character input method does not depend on the languages available from the software download If the phone does not support a character input method use ASCII instead Acceptable input methods are as follows US English Simplified Chinese Japanese Korean German French Italian Russian Spanish Portuguese Use the configuration file and the following parameters to customize the settings for up to four languages LANGXFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of the four languages you are specifying For example to indicate that German and French are the available languages the setting is LANGIFILE mlf german txt and LANG2FILE mlf french txt LANGOSTAT Use this parameter to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and atleast one language is downloaded you cannot select the built in English language If LANGOSTAT is 1 then you can select the built in English language text strings LANGSYS The file name of the system default language file if any For more information see B189 Conference Phones
108. val Failed Important considerations during data retrieval are as follows When you create a backup file instead of editing an existing one ensure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OxFFFE Backup saves data values using the generic format name value For specific formats see Backup file formats on page 76 All identifiers for example names are interpreted in a case insensitive manner except parameter values Contact names and numbers Spaces preceding within or following a name are treated as part of the name CR and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters Blank lines are ignored When an identifier is not recognized or is invalid the entire line is ignored Similarly if an identifier is valid but the data itself is invalid or incomplete the line is ignored Administering Avaya B189 Conference IP Phone December 2013 77 Administering Deskphone Options When an identifier is valid with valid and complete data but the data is not applicable to the current state of the phone the data is retained for possible use later and is treated as data to be backed up at the appropriate time When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are rea
109. value and you can enter spaces You can specify a subdirectory for example SET BRURI http 135 8 60 10 backup This parameter puts the user backup or restore files in a subdirectory away from all other files such as bins txts and others This parameter turns on authentication for that subdirectory without turning it on for the root directory If this value is null or begins with a character sequence other than http or https the Backup or Restore option will not display to the phone user DHCPSTD 0 DHCP Standard lease violation flag Indicates whether to keep the IP address if there is no response to lease renewal If set to 1 No the phone strictly follows the DHCP standard with respectto giving up IP addresses when the DHCP lease expires If set to 0 Yes the phone continues using the IP address until it detects reset or a conflict For more information see DHCP Generic Setup on page 42 DNSSRVR 0 0 0 0 Text string containing the IP address of zero or more DNS servers in dotted decimal format that is separated by commas with no intervening spaces 0 255 ASCII characters including commas Administering Avaya B189 Conference IP Phone December 2013 55 Administering Deskphone Options Parameter name Default value Description and value range DOMAIN Null Text string containing the domain name that the phone must use when it resolves the DNS names in pa
110. vaya B189 Conference IP phone initiates LLDP after receiving an LLDPDU message from an appropriate system After the phone is initiated the phone sends an LLDPDU every 30 seconds or as specified by LLDP XMIT SECS parameter with the following contents Table 9 LLDPDU transmitted by the phones Category TLV Name Type TLV Info String Value Basic Mandatory Chassis ID IPv4 IP Address of phone Basic Mandatory Port ID MAC address of the phone Basic Mandatory Time To Live 120 seconds Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12 Basic Optional System Capabilities Bit 2 Bridge is set in the System Capabilities if the phone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 phone in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the phone is registered 66 Administering Avaya B189 Conference IP Phone December 2013 Comments infodev avaya com About Link Layer Discovery Protocol LLDP Name Category TLV Name Type TLV Info String Value Basic Optional Management Mgmt IPv4 IP Address of phone Address Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the phone IEEE 802 3 MAC PHY Reports auto negotiation status and speed of Organization Configuration Status the uplink port o

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