Avaya 3456 UC Client User's Manual
Contents
1. an administrator should know e Dialing plan page 6 Using the 3456 UC Client you can dial outgoing numbers in several formats The 3456 UC Client automatically modifies several phone number formats for proper operation dialing with the Avaya Communication Server 1000 Avaya CS 1000 For example if you dial 6 555 5172 the 3456 UC Client removes the characters as well trims any spaces before placing the call Depending on the CS 1000 configuration a typical North American setup may require users to dial a 9 before local calls and a 6 before long distance or internal ESN calls For example if you dial someone at 5172 local 6135555172 that person may be reached via the following ways e 4 digit DN dialing 5172 some locations may have 5 digit DNs e Local 10 digit calling 96135555172 e Local 7 digit dialing 95555172 e Long distance dialing 616135555172 e ESN dialing 65555172 e E 164 dialing 16135555172 The 3456 UC Client has a configurable dialing plan field which performs the preconfigured normalization on the number before placing the call Under the Account Settings tab a dialing plan may be provided for example Dialing plan XXXXT 3XXXXXXXT x T match 2 pre 6 This example tries to match the number provided to three rules which are separated by the pipes The first rule is xxxxT which matches a 4 digit extension but allows more time to receive digits in case the user does not com2. AVAYA Avaya Communication Server 1000 Avaya 3456 UC Client Administration Guide NN43080 300 Document status Standard Document issue 03 01 Document date December 2010 Product release 7 5 Type Technical Publication Language type English Avaya Proprietary Use pursuant to the terms of your signed agreement or Avaya policy December 3 2010 10 39 am MTBI_2 4 Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provi
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4. ailable Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 Troubleshooting This section describes troubleshooting tips Navigation for troubleshooting e Configuration changes do not work page 11 e Call Detail Reporting page 11 e Enabling SIP tracing page 11 Configuration changes do not work When making configuration or preference changes ensure that you first select the account to which to apply the change By default the first account in the list is selected not the default enabled account when you open the preferences and account settings Call Detail Reporting Call Detail Reporting CDR is available for all universal expansions UEXT and Session Initiated Protocol SIP trunks This is preexisting Avaya Communication Server 1000 Avaya CS 1000 functionality Enabling SIP tracing The Avaya 3456 UC Client has SIP trace capability to assist in debugging To enable tracing complete the following procedure Procedure steps Step Action 1 Open the Preferences window 2 In the right pane click Telephony Preferences 3 In the left pane click the Diagnostics tab 4 On the Diagnostics page from the Log Level list select one of the following logging levels e None Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 12 Troubleshooting e Failures e Errors e Warnings e Status Messages e Debug Me
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6. ements The following are required for the 3456 UC Client Processor Minimum Intel Pentium III 1 3GHz or equivalent Optimal Pentium 4 2 4 GHz or equivalent Memory 512 MB RAM Hard Disk Space 50 MB Operating system Windows 2000 Windows XP Windows Vista Connection IP network connection broadband LAN wireless Sound Card Full duplex 16 bit Licence Key 3456 UC Client Licence Key Recommended Audio Devices Any headset with a microphone and speakers will work however for optimal audio experience a USB headset is recommended Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 9 Planning and Engineering Network Requirements The following lists the network requirements for 3456 UC Client e Avaya Communication Server 1000 Avaya CS 1000 Release 6 0 or later with SIP Line feature CS 1000 Deployment Architecture cs1000cs CS 1000 CS SIPL UEXT 4 SIPL UEXT DN CUD Name y ON CUID Name COS NCOS COS NCOS Legend Existing CS 1000 technology CS Call Server SS Signaling Server SSG SIP Signalling Gateway con NRS amp SPS Network Routing Service and SIP Proxy Server New components introduced by this development SLS SIP Line solution SIPL UE SIP Line Universal Extension ies into CS 1000 feature engine SLG SIP Lines Gateway based on CS 1000 technology CS 1000 Serve
7. or additional support telephone numbers see the Avaya Web site http www avaya com support Contents New in this release 4 Introduction 5 Administration fundamentals 6 Dialing plan 6 Planning and Engineering 8 3456 UC Client requirements 8 Recommended Audio Devices 8 Network Requirements 9 CS 1000 Server Configuration 9 Limitations 9 MWI DN Settings for Avaya CallPilot Mailbox 9 One SIP phone supported per user 10 Name Dialing 10 Localization 10 Troubleshooting 11 Configuration changes do not work 11 Call Detail Reporting 11 Enabling SIP tracing 11 Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 New in this release There are no changes for Avaya Communication Server 1000 Release 7 5 Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 Introduction Avaya 3456 UC Client Administration Guide NN43080 300 describes the tasks that an administrator must complete before a user can install and use the Avaya 3456 UC Client Navigation e New in this release page 4 e Planning and Engineering page 8 e 3456 UC Client requirements page 8 e Troubleshooting page 11 Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 Administration fundamentals Navigation Dialing plan This section describes basic information about the Avaya 3456 UC Client that
8. plete entering the number No modification is performed on 4 digit numbers The second rule is 3xxxxxxxT which matches a 7 digit number Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 lt 7 Administration fundamentals starting with 3 This indicates a typical ESN number such as 3555172 If the user does not enter more numbers a 6 is prepended to the front of the number making it dialed as 65555172 The last rule matches any length number starting with E 164 No modification is performed to these E 164 numbers Depending on the CS 1000 configuration some variation of these rules may need to be configured in order to add the correct outbound prefix to the number For example if a site requires users to enter 8 before a UDP number the rule must be modified as follows Dialing plan XXXXT BXXXXXXXT 4XXXXXXXT x T match 2 pre 8 match 3 pre 8 For more information about dialing plan syntax and descriptions see the 3456 UC Client help documentation Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 Planning and Engineering This section describes planning and engineering requirements for the Avaya 3456 UC Client Navigation 3456 UC Client requirements page 8 Recommended Audio Devices page 8 Network Requirements page 9 CS 1000 Server Configuration page 9 Limitations page 9 3456 UC Client requir
9. r Configuration To use the 3456 UC Client you must configure CS 1000 Release 6 0 and confirm that the basic functions of the switch are working For detailed installation configuration and upgrade information see the CS 1000 Release 6 0 documentation Also ensure that you apply all the latest deplist patches to the system It is possible to SimRing both the plug in and other phone sets as per existing features on the CS 1000 Limitations This section describes the limitations of 3456 UC Client MWI DN Settings for Avaya CallPilot Mailbox For CallPilot 3 1 and earlier only one Message Waiting Indicator Dialed Number MWI DN is supported From MWI you can select UEXT LO DN or non UEXT primary DN This limitation also exists with third party voicemail systems Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010 10 Planning and Engineering One SIP phone supported per user Only one SIP phone is supported at a time per user For example a SIP hard phone and a SIP soft client cannot be logged on at the same time for same user account Call forking at SIP level is not supported Only a single SIP client can run on a single IP address Same user can not be logged in more than one place Attention If you start up and log onto a second SIP client the first client is automatically logged out Name Dialing Name Dialing is not supported Localization Localization is not av
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11. ssage e Trace Messages Click Apply to save your changes Click OK to close the Preferences window End Procedure job aid To view trace logs on the Diagnostics page click Open Log Folder This will take you to the file location which is C Documents and Settings lt username gt Local Settings Application Data Avaya Notes Avaya 3456 UC Client Diagnostics Avaya 3456 UC Client Administration Guide NN43080 300 03 01 Standard 7 5 December 2010
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