Avaya 1600 Series IP Deskphones Application Note
Contents
1. Fi Cancel F2 Refresh F3 Submit F4 Clr Fld FS Help F6 Update FV Nxt Pg F8 Prv Pg Figure 2 Sample of Adding Station in Communication Manager KP Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 6 Configure Jabra LINK 14201 20 EHS Adapter During the compliance test the Jabra LINK 14201 20 headset adapter was used for the connection of the Jabra PRO 920 headsets to the Avaya 1600 9600 96x1 series IP telephones 6 1 Settings Connect the Avaya IP phone to LAN network that connects to Communication Manager system Follow the wizard guide to set the PRO 920 headset base unit EHS mode to DHSG and set Clear dial tone switch in A position for more information please refer to headset manual 6 2 Connection of cables Connect the cable marked red already included and attached into the AUX port of the adapter to the AUX socket on headset base unit Connect the cable marked purple included with the 14201 20 adapter to the ring tone detector socket in the Jabra Link and place the ring sensor on the area of ringer sound speaker on the desk phone Connect the cable included with headset system with one end to the phone socket in the headset base unit and the other end to the phone socket on the Jabra Link 14201 20 adapter Make sure to select the right cable for Avaya desktop phone refer to the cable matrix section included with2. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for GN Netcom s Jabra Link 14201 20 EHS Headset Adapter and Jabra PRO 920 Wireless Headset with Avaya 1600 9600 96x1 Series IP Phones Issue 1 0 Abstract These Application Notes describe a solution comprised of Avaya 1600 9600 96x1 Series IP Phones and GN Netcom s Jabra Link 14201 20 EHS Headset Adapter and Jabra Wireless Headset PRO 920 Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab KP Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 1 Introduction These Application Notes describe the configuration steps required for Jabra PRO 920 wireless headset attached to Jabra LINK 14201 20 EHS Adapter to successfully interoperate with Avaya IP phones The Avaya telephones used are the 1600 9600 96x1 series IP telephones connected to Avaya Aura Communication Manager The Jabra PRO 920 Headset is wireless headset for use in an office environment and away from desk It uses the electronic hook switch EHS adapter LINK 14201 20 to attach to the Avaya telephone The base connects to the headset via DECT technology The Jabra PRO 920 model was used for the compliance test and supports de
3. Jabra LINK adapter For the Avaya 1600 9600 96x1 series IP phones the cable marked as C has been selected to connect the headset socket on the Jabra Link 14201 20 adapter and the headset socket on the desk phone 7 Verification Steps e Pick up and put the PRO 920 wireless headset on The light of the headset button on the IP desk phone should now be ON the audio link indicator on headset base unit should also be ON and the dial tone should be heard on the wireless headset e From the IP phone with adapter and headset dial an extension of another Avaya IP phone and answer the call on that phone e Check audio path on the wireless headset and the handset of the other phone is established e End the call above by pressing the Multifunction button on the wireless headset The LED of the headset button on the Avaya IP desk phone should be OFF and the audio link indicator on headset base unit is OFF KP Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 8 Conclusion These Application Notes describe the configuration steps required for Jabra PRO 900 series wireless headset attached to Jabra LINK 14201 20 EHS Adapter to successfully interoperate with Avaya IP phones All of the executed test cases passed and met the objectives outlined in the Section 2 1 with test results and some exceptions and observation outlined in Section 2 2 The GN Netc
4. and the headset button is never activated before making or receiving calls 2 3 Support For technical support for the Jabra 14201 20 adapter and Jabra products in general please refer to www jabra com On the Jabra website you ll find support hotline numbers specific to your country 3 Reference Configuration Figure 1 illustrates the test configuration used during the compliance testing between the Avaya IP Phone and the Jabra LINK 14201 20 EHS Adapter and Jabra PRO 920 Headset Avaya IP 9611G Avaya IP 9620L AVAYA IP Phone 1608 1 Product Under Test ER Avaya Digital 9408 Analogue Phone Figure 1 Reference Configuration Diagram KP Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 4 Equipment and Software Validated The following equipment and software was used during the lab testing Equipment Software Version Avaya S8800 Server Avaya Aura Communication Manager RO16x 00 1 510 1 Avaya G650 Media Gateway IPSI TN2312BP HW06 FW043 CLAN TN799DP HW01 FW026 IP Media Processor TN2302AP HW20 FW095 Digital Line TN2224 000006 Avaya IP 1608 I Hal608ual_3000 bin Avaya IP 9620L H 323 3 1 SP2 Avaya IP 9611G H 323 6 0 1 Avaya Analog Phone Avaya DCP 9408 0 50 Avaya DCP 1408 0 31 Jabra PRO 920 Wireless headset Jabra LINK 14201 20 EHS Adapter KP Revi
5. esponsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com KP Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP
6. ests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality KP Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 2 2 Test Results The objectives outlined in the Section 2 1 were verified All test cases passed and the following observation was made The ring back tone of incoming call on the wireless headset being connected to the adapter 14201 20 cannot be heard if the headset button on the physical phone is ON The reason is that whenever the user with the wireless headset has a conversion with another user and the other user of this conversation hangs up the phone the headset button on the physical phone with the adapter 14201 20 and wireless headset remains ON To overcome this issue the user with adapter 14201 20 and wireless headset should keep the physical phone on hook
7. ewed SPOC 1 13 2012 Solution amp Interoperability Test Lab Application Notes 2012 Avaya Inc All Rights Reserved 4of8 Link14201 20 IP 5 Configure Avaya Aura Communication Manager These Application Notes assume that Communication Manager is configured and operational There are no additional settings required to be configured for the connection of the Jabra PRO 920 headset and Jabra LINK cable adapter to the Avaya telephones The compliance tests with the Jabra 14201 20 Adapter were carried out with the default server settings for audio parameters This section describes the step to provision the IP phone in Communication Manager via a System Administration Terminal SAT command For detailed information on how to configure and administer the Communication Manager please refer to Section 9 1 Use the command Add Station lt n gt to add a new extension for the IP phone in the Communication Manager where lt n gt is an available extension as shown in figure below Enter the model of IP phone in the Type field IP in the Port field a name in the Name field and keep other fields as default Press F3 on the keyboard to submit the form STATION Port Name STATION OPTIONS Time of Day Lock Table Loss Group 1 Personalized Ringing Pattern Me ge Lamp Ext akerphone 2 way Mute Button Enabled internal Media Complex Ext Trunk Dest IP SoftPhone IP Video n Short Prefixed Registration Allowed efault
8. om s Jabra Link 14201 20 EHS Adapter is considered to be in compliance with Avaya 1600 9600 96x1 series IP phone 9 Additional References Product documentation for the Avaya Aura Communication Manager products may be found at https support avaya com css Products Product documentation for GN Netcom Jabra LINK 14201 20 EHS adapter product may be found at http www jabra com 1 Avaya Aura Communication Manager Documents Administering Avaya Aura Communication Manager Server Options Release 6 0 1 Doc 03 603479 Issue 2 2 April 2011 Administering Avaya Aura Communication Manager Release 6 0 Release 6 0 Doc 03 300509 Issue 6 0 June 2010 2 Jabra Headset PRO 900 Series Documents Jabra PRO 920 Quick Start Guide KP Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 8 SPOC 1 13 2012 2012 Avaya Inc All Rights Reserved Link14201 20 IP 2012 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are r
9. sk phone The Jabra PRO 920 headsets are available in a headband neckband and ear hook wearing style 2 General Test Approach and Test Results The compliance testing of Jabra LINK 14201 20 EHS headset adapter interoperating with Avaya 1600 9600 and 96x1 series IP phones was manually performed No performance testing was done and the test listed in the Section 2 1 was executed and verified 2 1 Interoperability Compliance Testing The compliance testing included the following test scenarios listed below e Verification of two way audio path for local and PSTN calls e Verification of the headset PRO 920 s mute button e Verification of the headset PRO 920 s volume control e Verification of the headset PRO 920 s Multi Function button MFB for answering and terminating call remotely e Verification of the 14201 20 adapter s ability to recover from interruption to the Avaya IP phone e Verification of the 14201 20 adapter s ability to recover from interruption of headset interface and those active calls are preserved after reconnection Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other t
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