Avaya 1600 Series IP Deskphones Application Note
Contents
1. Microphone volume adjustment Compatibility Switch All other functionality of the headset is controlled by the individual buttons on the Avaya 1600 Series IP Deskphones No additional configuration is required 7 Verification Steps This section provides the steps that can be performed to verify proper installation of the VXi CC Pro headset with the Avaya 1600 Series IP Deskphones 1 Press the Headset button on the Avaya 1600 telephone Verify dial tone is heard on the headset Place a call to another extension Verify two way talk path between the headset and the called extension Press the Mute button on the 16xx telephone and verify the call can be muted unmuted Verify the volume can be adjusted by the Volume control on the headset Disconnect the call by pressing the Headset button on Avaya phones Verify that the call is properly disconnected DN OY dee 8 Conclusion These Application Notes describe the configuration steps required to integrate the V Xi OmniCord and VXi CC Pro Headset with Avaya 1600 Series IP Deskphones All test cases were completed successfully with observations noted in Section 2 2 PM Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 9 Additional References This section references the Avaya and VXi documentation that are relevant to these Application Notes The following Avaya product do2. SIP R1 0 and later the default value is 1 16xx H 323 R1 3 and later the default value is 1 SET HEADSYS 0 96x1 H 323 R6 2 1 and later the default value is 0 unless the value 0 The telephone will go on hook if a Disconnect message is received when th 96x1 H 323 R6 1 and R6 2 ignore this parameter and will ignore Disconnect messages if the user is logged in as a call center agent If the user is not logged in as a call center agent the telephone will go on hook if a Disconnect message 96x1 SIP R6 0 and later up to R6 4 not included the default value is 1 PM Reviewed Solution amp Interoperability Test Lab Application Notes SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved 6 of 9 OmniCCPro 1600 6 Connect VXi OmniCord and VXi CC Pro Connect the VXi UC ProSet headsets to the quick disconnect end of the OmniCord Connect RJ9 connector of the OmniCord into headset port of the Avaya 1600 Series IP Deskphone The OmniCord has a Control Unit remove the notched end of the cover to access it During the compliance tests in the Lab the Compatibility Switch set to C for Avaya 1600 Series IP Deskphones The Microphone Volume Adjustment was set to the maximum volume by adjusting the control to the selected volume The specific values for these settings will change depending on the particular perception of the headset user For more information on how to adjust these settings see Section 9
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for VXi OmniCord and VXi CC Pro Headset with Avaya 1600 Series IP Deskphones Issue 1 0 Abstract These Application Notes describe the steps required to verify interoperability of the VXi OmniCord and VXi CC Pro with Avaya 1600 Series IP Deskphones Readers should pay attention to Section 2 in particular the scope of testing as outlined in Section 2 1 as well as the observations noted in Section 2 2 to ensure that their own use cases are adequately covered by this scope and results Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab PM Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 1 Introduction These Application Notes describe the configuration steps required to integrate the V Xi OmniCord and VXi CC Pro with Avaya 1600 Series IP Deskphones The CC Pro is a line of wideband audio noise canceling corded headsets for the Contact Center and Office markets The OmniCord is needed to connect the headset to the Avaya 1600 Series IP Deskphones In this compliance testing the following headsets and accessories were tested e CC Pro 4021V DC 203514 Bi
4. SPOC 10 14 2014 Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 5 of 9 OmniCCPro 1600 5 Configure Avaya Aura Communication Manager These Application Notes assume that Communication Manager is configured and operational and the appropriate endpoints are configured refer to 1 for endpoint configuration There are no additional settings required to be configured for the connection of the V Xi headsets to the Avaya telephones For Avaya 1600 Series by default when the far end hangs up the call the headset button on the phone still lit To make the phone go on hook when the far end hangs up the HEADSYS should be set to 0 in 46xxsetting txt file HHHHEHHHHHEEEEHHEH CALL CENTER SETTINGS H tH EH 4 HH HH when a Disconnect message is received Value Operation HEADSYS specifies whether the telephone will go on hook if the headset is active headset is active 1 Disconnect messages are ignored when the headset is active Note a value of 2 has the same effect as a value of 0 and a value of 3 has the same effect as a value of 1 This parameter is supported by of CALLCTRSTAT is set to 1 in which case the default value is 1 is received when the headset is active 96x1 H 323 releases prior to R6 1 the default value is 1 96x1 SIP R6 4 and later the default value is 0 96x0 H 323 R1 2 and later the default value is 1 96x0
5. Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its product is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1600 Series IP Deskphones with the VXi OmniCord and VXi CC Pro and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the CC Pro headset after restarting the Avaya 1600 Series IP Deskphones and re connecting the CC Pro headset PM Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified The following features and functionality will be covered e Verifying two way audio using the audio device for incoming and outgoing calls to from local stations voicemail and the PSTN Verifying ringback tone through the audio device for outgoing calls Verifying incoming call alert notification through the audio device for i
6. VXi OmniCord and VXi CC Pro with Avaya 1600 Series IP Deskphones The configuration consists of an Avaya S8300 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an SIP trunk not shown Avaya Aura Messaging was used as the voicemail system The OmniCord was connected to the Avaya phone via the headset port Avaya Aura Messaging Avaya IP Deskphone IP 10 10 97 231 9408 and 9641G SIP Avaya Aura System Manager sH Avaya Aura Session Manager IP 10 33 4 9 Simulated Avaya Aura Cbmmunication Manager de Avaya G450 vi Gateway VXi CC Pro Avaya H323 IP Deskphones OmniCord 1608 and 1616 Figure 1 Avaya 1600 Series IP Deskphone with VXi OmniCord and VXi CC Pro PM Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running Avaya 8300 Server with a G450 Media Gateway 6 3 SP 6 with patch ID 03 0 124 0 21591 Avaya Aura Messaging 6 2 SP 2 Avaya 1600 Series IP Deskphones Release 1 3 5 VxXi CC Pro Headset 4021V DC 203514 VxXi OmniCord PN 203365 PM Reviewed
7. cumentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 9 October 2013 Document Number 03 300509 2 Avaya 1600 Series IP Deskphones Administrator Guide Release 1 3 6 Issue 6 August 2014 Document Number 16 601438 The following VXi product documentation is available with the headset 3 http www vxicorp com products contact center and office solutions headset adapters omnicord 4 http Awww vxicorp com products contact center and office solutions corded cc pro PM Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 2014 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and fil
8. ename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com PM Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600
9. naural single wire headset has two speakers to block out distractions and help keep you focused on your calls e OmniCord Used to connect the above headsets to the Headset port of the Avaya 1600 Series IP Deskphones 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone
10. ncoming calls Answering calls by pressing the headset button on the phones Terminating calls by pressing the headset button on the phones Switch the call between headset speaker and handset Muting and un muting the call by pressing the mute button on the phones Hold and retrieve the call by pressing Hold button on the phones With auto answer enable verify the call is automatically answered and audio is heard through the headset e Microphone Volume control directly on OmniCord The following serviceability tests will also be covered e Reconnecting the OmniCord to the headset port of the Avaya deskphone and verifying that the headset comes back into service e Rebooting the deskphone and verifying that the headset comes back into service 2 2 Test Results All test cases passed with the following observation s e On OmniCord configure compatibility switch to C position for connecting with Avaya 1600 Series IP Deskphones e Incoming call alert is not heard through the headset it is heard through the Avaya 1600 Series IP Deskphone 2 3 Support For technical support for the VXI CC Pro Headset and VXI products in general please refer to http www vxicorp com PM Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 9 SPOC 10 14 2014 2014 Avaya Inc All Rights Reserved OmniCCPro 1600 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the
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