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Avaya 1600 Series IP Deskphones Administrator's Guide

1. rns 72 VLAN TAGGING Sis Gk ow er attenta Diea peranan ewe aw 72 VLAN Default Value and Priority Tagging 2 2 22 eee eee id 72 VLAN Separation 00008 TO ee eS ee es ee 73 DNS AGGIOSSING 2 4 646244264 4H Ob ROO Ew Rn 75 IEEE 9021X cosas Se does Sara eS OSs d S0 is MAE SUR 75 802 1X Pass Through and Proxy Lagat iin d haga eee Ow AAA 76 802 1X Supplicant Operation odes Ga Sth a de ea 13 76 Link Layer Discovery Protocol LLDP MOES do TE dae 78 Local Administrative Options Using the ge acd Dialpad Ca AAA 83 Clear Procedure bod dc OR doe ad AA 83 Disabling or enabling the Debug mode JE Se ae dee Ba ees She Signet oo See Se Seo 84 Group Identifier io ea oe ert OSS weer id dme dd 85 Reset System VAMOS ia sd ek ide XX tia e RADO A 86 Restart the Deskphone ere rie eS ee ee ee ee ee 88 Interface Control bed a dub mh ep Bob dq dob M 89 The View Local Procedure 91 Static Addressing Installation ll 94 Disable Enable Event Logging o 97 E A ee E E E ee ee TEE 98 Issue 5 May 2014 3 Self Test Procedure cocino 2c x ooo ao ox OR OR ss Language Selection 445545 25 2x5 dO DEER ERR 1600 Series Global Deskphones 1600 Series International DeskphonesS cll Enhanced Local Dla
2. Once the system values are reset the following prompt displays on all IP deskphones Restart phone no yes 3 Press the key to terminate the procedure without restarting the deskphone Press the key to restart the deskphone The remainder of the procedure depends on the status of the boot and application files 88 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Interface Control Interface Control Use the following procedure to set or change the interface control value 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 27238468 MuteC RAFTINT A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence deskphones with an internal Ethernet switch display the following text depending on the current interface control value PHY1 status change OK where status is the value of PHY1STAT defined as e Status is auto when PHY1STAT 1 e Status is 10Mbps HDX when PHY1STAT 2 e Status is 10Mbps FDX when PHY1STAT 3 e Status is 100Mbps HDX when PHY1STAT 4 e Status is 100Mbps FDX when PHY1STAT 5 3 To change the PHY 1 value press Depending on the current value the next seq
3. Chapter 4 Avaya Aura Communication Manager Administration Chapter 4 Avaya Aura Communication Manager Administration Vendor provided instructions DHCP Server Administration in Chapter 5 Server Administration Vendor provided instructions http www avaya com support Chapter 6 Deskphone Software and Application Files Chapter 6 Deskphone Software and Application Files and Web Configuration Tool on page 52 1 of 2 10 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Deskphone Initialization Process Table 2 Administrative Checklist continued Task Description For More Information See Administer deskphones Asa Group The GROUP System Value on locally as applicable page 59 and the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Individually The applicable Local Procedures in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Installation of Avaya 1600 Series IP deskphones in the Deskphones Installation and network Maintenance Guide Allow user to modify OPSTAT on page 68 and the Options if applicable respective User Guide for the specific deskphone model 20f2 Note The 1608 1608 1 and 1616 1616 I deskphones support the Top Line Text and Audio Push types but not the WML Push type Deskphone Initialization Process These steps offer a high level description of the information exchanged w
4. HOOKSTAT 1 ASCII numeric digit O and 1 Switchhook permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the switchhook is disabled MUTESTAT 1 ASCII numeric digit O and 1 Mute button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Mute button is disabled XFERSTAT 1 ASCII numeric digit O and 1 Transfer button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Transfer button is disabled A Important You can access the local procedures only if you have enabled the Mute button Example 62 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Call Center Administration If you want to disable all the buttons except the switchhook so that the switchhook functions normally set CCBTNSTAT to 0 so that by default all the applicable buttons are disabled and set HOOKSTAT 1 to enable the switchhook button Issue 5 May 2014 63 Deskphone Software and Application Files 64 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 7 Administering Deskphone Options Administering Options for the 1600 Series IP Deskphones This chapter explains how to change parameters by means of the DHCP or HTTP servers In all cases you are setting a system parameter in the deskphone to a desired value Table 9 lists e the paramete
5. Setting LANGUSER Display Language LOGACTIVE Call Log Active LOGBRIDGED Log Bridged Calls LOGLINEAPPS Log Line Calls LOGOTHERANS Log Calls Answered By Others OPTAGCHAND Handset Automatic Gain Control OPTAGCHEAD Headset Automatic Gain Control OPTAGCSPKR Speaker Automatic Gain Control OPTAUDIOPATH Audio Path OPTCLICKS Button Clicks OPTERRORTONE Error Tone PERSONALRING Personalized Ring PHNREDIAL Redial PHNSCRONCALL Go to Phone Screen on Calling PHNSCRONALERT Go to Phone Screen on Ringing PHNTIMERS Call Timer PHNVISUALALERT Visual Alerting Restore When automatic or user requested retrieval of backup data is initiated system values and internal values are set to values contained in the backup file This occurs only if the OPSTAT parameter setting allows the user to change those values Therefore any restrictions set using OPSTAT are recognized and honored The backup file value is not retrieved and the current setting remains valid e when a value in the backup file has changed and e that value corresponds to an application that OPSTAT indicates should not be changed This prevents a user from bypassing the administration of OPSTAT and changing options settings in the backup file Issue 5 May 2014 109 Administering Deskphone Options Note If you administered the APPSTAT parameter to suppress changes to one or more applications the deskphone backs up and restores data as usual but ignores data for suppressed app
6. The settings file contains the option settings you need to customize the Avaya IP Deskphones for your enterprise Note You can use one settings file for all your Avaya IP Deskphones The settings file includes the 1600 Series IP Deskphones covered in this document as well as 9600 Series IP Deskphones and 4600 Series IP Deskphones The settings file can include any of five types of statements one per line e Comments which are statements with a ff character in the first column e Tags which are comments that have exactly one space character after the initial followed by a text string with no spaces e Goto commands of the form GOTO tag Goto commands cause the deskphone to continue interpreting the configuration file at the next line after a tag statement If no such statement exists the rest of the configuration file is ignored e Conditionals of the form IF name SEQ string GOTO tag Conditionals cause the Goto command to be processed if the value of name is a case insensitive equivalent to string lf no such name exists the entire conditional is ignored The only system values that can be used in a conditional statement are BOOTNAME GROUP and SIG e SET commands of the form SET parameter name value Invalid values cause the specified value to be ignored for the associated parameter name so the default or previously administered value is retained All values must be text strings even if the value itself is numeric
7. 7 Click the OK button 8 9 10 11 12 13 The DHCP Options menu displays Select the Option Name for 242 and set the value string Click the OK button For the Option Name field select 003 Router from the drop down list Click Edit Array Enter the Gateway IP Address recorded in Table 3 Required Network Information Before Installation Per DHCP Server for the New IP Address field Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 O O o Oo oO fF C Iw k Highlight the scope you just created Select Scope under DHCP Options Select the 242 option that you created from the Unused Options list Click the Add button Select option 003 from the Unused Options list Click the Add button Click the OK button Select the Global parameter under DHCP Options Select the 242 option that you created from the Unused Options list Click the Add button Click the OK button 44 1600 Series IP Deskphone Administrator Guide Release 1 3 5 DHCP Server Administration Activating the Leases Use the following procedure to activate the leases e Click Activate under the Scope menu The light bulb icon for the scope lights Verifying Your Configuration This section describes how to verify that the 16000PTION is correctly configured for the Windows NT 4 0 DHCP server Note Although this configuration represents that f
8. Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP addresses This domain name is appended to the DNS name before the 1600 IP Deskphone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 75 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP Deskphones to reboot Avaya recommends providing enough leases so an IP address for an IP deskphone does not change if it is briefly taken offline Issue 5 May 2014 39 Server Administration Note The DHCP standard states that when a DHCP lease expires the device should immediately cease using its assigned IP address If the network has problems and the only DHCP server is centralized the server is not accessible to the given deskphone In this case the deskphone is not usable until the server can be reached Avaya recommends once assigned an IP address the deskphone continues using that address after the DHCP lease
9. DOT1XSTAT 2 the deskphone can support authentication from the switch When DOT1X is 0 or 1 the deskphone is unable to authenticate with the switch e Deskphone and PC Dual Authentication Both the IP deskphone and the connected PC can support 802 1X authentication from the switch The IP deskphone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 1 or 2 The attached PC must be running 802 1X supplicant software Issue5 May2014 77 Administering Deskphone Options Link Layer Discovery Protocol LLDP Release 1 1 1600 Series IP Deskphones support IEEE 802 1AB Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP Deskphones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 2005 The 1600 Series IP Deskphones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUS are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e These deskphones e do not support LLDP on the secondary Ethernet interface e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address b
10. Hardware Requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for power over Ethernet e For Avaya Aura Communication Manager TN2602 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack e For Avaya Aura Communication Manager TN799C or D Control LAN CLAN circuit pack A Important IP deskphone firmware Release 1 0 or greater requires TN799C V3 or greater CLAN circuit pack s For more information see the Avaya Aura Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support To ensure that the appropriate circuit pack s are administered on your media server see Chapter 4 Avaya Aura Communication Manager Administration For more information about hardware requirements in general see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Issue 5 May 2014 15 Network Requirements Server Requirements Two server types can be configured for the 1600 Series IP Deskphones e DHCP e HTTP or HTTPS Note HTTPS does not provide all of the functionality of HTTP For example backup restore is unavailable via HTTPS and firmware cannot be downloaded via HTTPS While the servers listed provide different functions that relate to the 1600 Series IP Deskphones they are not necessarily different boxes For e
11. as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications Deskphone country code The administered international country code for the location by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 3 digits from 1 to 999 4of 7 68 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Administering Options for the 1600 Series IP Deskphones Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Description and Value Range PHNDPLENGTH PHNIC PHNLD PHNLDLENGTH PHNOL PHY1STAT PHY2PRIO PHY2STAT 5 011 Internal extension deskphone number length Specifies the number of digits associated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Deskphone international access code The maximum number of digits if any dialed to access public network international trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 4 digits Deskphone long distance access code The digit if any dialed to access public network long distance trunks by the algorithm that dials calls from t
12. language text strings e LANGSYS The file name of the system default language file if any For more information see 1600 Series IP Deskphone Customizable System Parameters To view multiple language strings see the MLS local procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Note Keep in mind the following information Specifying a language other than English in the configuration file has no impact on Avaya Aura Communication Manager settings values or text strings You can download only one language with the corresponding font file and language file at a time The font files for the five languages also contain the font information for the languages supported on the 1600 Series Global Deskphones You can use the GROUP feature to logically separate the 1600 Series Global Deskphones from the 1600 Series International Deskphones in one enterprise network by specifying different language font files in the 46xxsettings txt file Issue 5 May 2014 105 Administering Deskphone Options Enhanced Local Dialing The 1600 Series IP Deskphones have a variety of telephony related applications that might obtain a deskphone number during operation For example the Call Log saves a number of an incoming caller The deskphones can evaluate a raw deskphone number Based on administered parameters the deskphone can automatically prepend the correct digits saving the user time and effort This is
13. special circumstances by someone who fully e the system operation impact Value is 120 Text string containing the 4 octet IP address of the RTCP monitor currently in use in dotted decimal or DNS Name format 0 15 ASCII characters no spaces Text string containing zero or more allowable source IP addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas Text string containing the SNMP community name string up to 32 ASCII characters no spaces 6of7 70 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Administering Options for the 1600 Series IP Deskphones Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Description and Value Range SUBSCRIBELIST TPSLIST UNNAMEDSTAT VLANSEP VLANTEST 0 Null Null 60 Static programming override flag If set to 0 static programming never overrides call server DHCP or call server administered data If set to 1 static programming overrides only file server administered data If set to 2 static programming overrides only call server administered data If set to 3 static programming overrides both file server and call server administered data Allows a call server IP address that has been manually programmed into a deskphone to override any value received via DHCP or via this configuration file
14. A manually programmed IP address will only be used if it is not 0 0 0 0 so this parameter may be used to allow only specific deskphones to use a different value than otherwise provided by this configuration file If STATIC is to be used to select a manual override of file server IP address es STATIC must be set via DHCP not via this configuration file One or more Push application server subscription URLs separated by commas without any intervening spaces 0 255 ASCII characters including commas One or more trusted domain path strings separated by commas without any intervening spaces 0 255 ASCII characters including commas A URL pushed to a deskphone must contain one of these strings if it is to be used to obtain content to be rendered by the deskphone Unnamed Registration Status Specifies whether unnamed registration is initiated if the user fails to enter a value at the Extension prompt or Login screen Unnamed registration provides the deskphone with a TTI level service enabling a user for example to dial emergency services like 911 Value 1 Yes O No VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 1Q tagging treatment The tagging treatment enables frames to be forwarded based on their tags in a manner separate from deskphone frames If tags are not changed no tag based forwarding is employed Values are 1 On Enabled 02 Off Disabled This parameter is used with seve
15. Administering Stations This section refers to Avaya Aura Communication Manager administration on the Switch Administration Terminal SAT or by Avaya Site Administration Administer the following items on the Station form sample screens of which are provided in Figure 1 through Figure 4 Avaya recommends setting the features covered in this section because they optimize the user interface Release 1 1 supports the functionality introduced on Avaya Aura Communication Manager Release 5 2 that allows call server administration of the GROUP parameter on a station by station basis As covered in The GROUP System Value on page 59 the GROUP Identifier can be used in conjunction with the 46xxsettings file to allow administration to apply to specific groups of deskphones Before Release 1 1 the Group Identifier had to be administered locally on each applicable deskphone As of Release 1 1 the Group Identifier can be administered centrally and downloaded to each applicable deskphone The GROUP ID parameter is administered on page 3 of the Change Station Form Once downloaded the Group Identifier takes effect starting with the next deskphone boot up For sample Station Forms see Appendix C Sample Administration Forms 32 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Administering Stations Aliasing 1600 Series IP Deskphones Avaya Aura Communication Manager releases earlier than 5 2 do not provide native support for 1600
16. Administration e Support signaling channel encryption while registering and when registered with appropriately administered Avaya Media Servers Note Signaling and audio are not encrypted when unnamed registration is effective e Restricting the response of the 1600 Series IP Deskphones to SNMP queries to only IP addresses on a list you specify e Specifying an SNMP community string for all SNMP messages the deskphone sends e Restricting dialpad access to Local Administration Procedures such as specifying IP addresses with a password e Removing dialpad access to most Local Administration Procedures e Restricting the end user s ability to use a deskphone Options application to view network data As of Release 1 1 three existing security related parameters can be administered on the call server and downloaded with encrypted signaling in addition to unencrypted HTTP or encrypted HTTPS Those parameters are SNMP community string SNMP Source IP Addresses and Craft Access Code PROCPSWD Registration and Authentication The Avaya Media Server supports using the extension and password to register and authenticate 1600 Series IP Deskphones For more information see the current version of your call server administration manual 24 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 4 Avaya Aura Communication Manager Administration Call Server Requirements Before you perform administration tasks ensu
17. Avaya Aura Communication Manager 3 0 The 1603 1603SW 1603 l and 16083SW I IP Deskphones support three administrable call appearances or feature buttons The 1608 and 1608 I IP Deskphones support eight administrable call appearances or feature buttons The 1616 and 1616 I IP Deskphones support 16 administrable call appearances or feature buttons In addition the 1616 1616 1 IP Deskphones support the BM32 Button Module The 1616 1616 l always support a single BM32 and with Avaya Aura Communication Manager Release 5 2 or later support up to two BM32 Button Modules per deskphone Note Using one BM32 can be supported by PoE If you use a second button module you must use the Avaya approved external auxiliary 5V power supply for the 1616 1616 I IP Deskphone While the auxiliary power supply can support up to three BM32 button modules Communication Manager Release 5 2 can only configured to support up to two BM32 The BM32 Button Module provides another 32 administrable call appearances and features When attached to a 1616 1616 l IP Deskphone that is aliased as a 4620 the first 16 administered call appearances and features are placed directly on the deskphone and the next 32 administered call appearances and features are placed on the button module for a total of 48 administrable buttons For more information about aliasing one deskphone model as another see Using an Alias in the Administrator Guide for Avaya Aura Communication Mana
18. DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP addresses therefore two possible DHCP leases Assume three IP deskphones two of which are using the two available IP addresses When the lease for the first two deskphones expires the third deskphone cannot get a lease until the reservation period expires Even if the other two deskphones are removed from the network the third deskphone remains without a lease until the reservation period expires Issue 5 May 2014 41 Server Administration In Table 6 the 1600 Series IP Deskphone sets the system values to the DHCPACK message field values shown Table 6 DHCPACK Setting of System Values System Value Set to IPADD The yiadar field NETMASK Option 1 if received GIPADD Option 3 if received which might be a list of IP addresses TLSSRVR The siadar field if that field is non zero HTTPSRVR The siaddr f
19. Document Number 16 601451 Avaya 1603 1603SW 1603 I 1603SW I IP Deskphone Quick Reference Document Number 16 601445 Avaya 1608 1608 I IP Deskphone Quick Reference Document Number 16 601447 Avaya 616 1616 I IP Deskphone Quick Reference Document Number 16 601449 See Appendix B Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU Issue 5 May 2014 3 Introduction 4 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 2 Administration Overview and Requirements 1600 Series IP Deskphones The 1600 Series IP Deskphones currently support the H 323 signaling protocol The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 deskphone protocol stack comprises several protocols H 225 for registration admission status RAS and call signaling H 245 for control signaling Real Time Transfer Protocol RTP and Real Time Control Protocol RTCP The parameters under which the 1600 Series IP Deskphones need to operate are summarized as follows Deskphone and System Administration on the Avaya Media Server as covered in Chapter 4 Avaya Aura Communication Manager Administration IP address management for the deskphone as covered in DHCP and File Servers on page 37 for dynamic addressing For static addressing se
20. IP data is unassigned manually In addition manual entry of IP data is an error prone process Issue 5 May2014 37 Server Administration Avaya recommends that e A minimum of two DHCP servers be available for reliability e A DHCP server be available when the IP deskphone reboots e A DHCP server be available at remote sites if WAN failures isolate IP deskphones from the central site DHCP server s The file server provides the 1600 Series IP Deskphone with a script file and if appropriate new or updated application software See Step 3 Deskphone and File Server on page 12 under Deskphone Initialization Process In addition you can edit an associated settings file to customize deskphone parameters for your specific environment For more information see Chapter 7 Administering Deskphone Options DHCP Server Administration This document concentrates on the simplest case of the single LAN segment Information provided here can be used for more complex LAN configurations CAUTION Before you start understand your current network configuration An improper installation can cause network failures or reduce the reliability and performance of your network DHCP Generic Setup This document is limited to describing a generic administration that works with the 1600 Series IP Deskphones Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 20009 DHCP Serve
21. Local Procedure If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Issue 5 May 2014 91 Administering Deskphone Options 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 272388439 MuteCRAFTVIEW A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair or filename from Table 13 The first pair returns after the last pair displays Values that cannot display on one line wrap to the next line Press the button at any time during viewing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order Table 13 Parameter Values Name System Value Format Model 16ccDccc Up to 8 ASCII characters MODEL value Phone SN CCCCCCCCCCCCCCCCCC Deskphone Serial Number up to 18 ASCII characters PWB SN CCCCCCCCCCCCCCCCCC Printed Wiring Board circuit board Serial Number up to 18 ASCII characters A
22. TLS server subnetwork mask and Gatekeeper in your configuration complete Table 3 for each DHCP server The 1600 Series IP Deskphones support specifying a list of IP addresses for a gateway router HTTP HTTPS server and Avaya Media Server Gatekeeper s Each list can contain up to 255 total ASCII characters with IP addresses separated by commas with no intervening spaces Depending on the specific DHCP application only 127 characters might be supported When specifying IP addresses for the file server or media server use either dotted decimal format xxx xxx xxx xxx or DNS names If you use DNS the system value DOMAIN is appended to the IP addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more information about DNS see DHCP Generic Setup on page 38 and DNS Addressing on page 75 Table 3 Required Network Information Before Installation Per DHCP Server Gateway router IP address es HTTP server IP address es Subnetwork mask Avaya Media Server Gatekeeper IP address es 5 Avaya Media Server Gatekeeper port Although this can be a value between 0 and 65535 the default value is 1719 Do not change the default value unless that value conflicts with an existing port assignment AA O N 6 HTTP server file path 7 Deskphone IP address range From To 8 DNS server address es If applicable 9 HTTPS server address es If appl
23. TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot If TLV 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto This proprietary TLV can initiate a power conservation mode The deskphones that support this will turn on off the deskphone backlight and the backlight of an attached Button Module in response to this TLV Power conservation mode will be enabled if the received binary Power Source value is 10 and power conservation mode will be disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the deskphone is not powered over Ethernet because the deskphone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV it is assumed that the power management system intends to conserve local power as well 82 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Local Administrative Options Using the Deskphone Dialpad Local Administrative Options Using the Deskphone Dialpad The local procedures you use most often as an administrator are e CLEAR Remove all administered values user specified data option settings etc and return a deskphone to its initial out of the box default values e DEBUG Enable or
24. and Options 111 Administering Avaya Communication Manager 25 Administering Features 33 Administering Telephone Options 65 Administration Alternatives and Options for 1600 Series IP Telephones6 Administration Forms css 123 Administration Forms Samples 123 Administration for Avaya Communication Manager 25 Administration for Telephones on media server 31 Administrative Checklist 10 Administrative Options Local 83 Administrative Process The 9 All silg xa a A a ad 25 Aliasing 1600 Series IP Telephones 33 Alternatives Administration 6 ANSI IEEE Documents 121 Application File and Upgrade Script Choosing 56 Application Files and Telephone Software 55 Application Files and Scripts for 1600 Series IP Telephones56 Application Status Flag APPSTAT 114 Application Status Flags and Their Meaning 114 Applications and Options Administering 111 Applications Customizing 111 Application specific parameters administering 8 APPSTAT deas dmn Ex e manus ee 114 Assessment of Network 15 Auto Hold administration 32 Issue 5 May 2014 133 Index Auto select any idle appearance administration 33 B Backup 232 2 dee ft deci ia x ox Roxy mus 108 Backup File Formats
25. call server Signaling channel encryption provides additional security to the security provided by media channel encryption Session Initiation Protocol An alternative to H 323 for VoIP signaling This protocol is not applicable to 1600 Series IP Deskphones Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP deskphones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Aura Communication Manager by an IP deskphone with no extension Allows limited outgoing calling Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs 2 of 2 118 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Appendix B Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org rfc html Requirements for Internet Hosts Communication Layers October 1989 by R Brad
26. changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2VLAN Tagged frames received on the Ethernet line interface will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic 74 1600 Series IP Deskphone Administrator Guide Release 1 3 5 DNS Addressing DNS Addressing The 1600 IP Deskphones support DNS addresses and dotted decimal addresses The deskphone attempts to resolve a non ASCll encoded dotted decimal IP address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 38 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table 9 is appended to the address es in Option 6 before the deskphon
27. complete data but the data is not applicable to the current state of the deskphone the data is retained for possible use later and is considered data to be backed up at the appropriate time When more than one line contains a value for an option parameter or Contacts entry the last value read is retrieved to allow new values to overwrite previous values as lines are read from the backup file In all other cases the line order in the backup file has no bearing on retrieval The existence of invalid data does not constitute a failed retrieval The success of the retrieval process requires the deskphone to obtain the backup file and successfully restore valid data 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 8 Administering Applications and Options Customizing 1600 Series IP Deskphone Applications and Options The 1600 Series IP Deskphones have some unique and powerful capabilities that take advantage of their display and access to LAN facilities You need to provide the information called for in relevant sections of Table 18 in a customized script file For more information see 1600 Series IP Deskphone Scripts and Application Files on page 56 CAUTION For the deskphones to work properly you must have a 46xxsettings txt file in the same directory as the application file If you do not edit the 46xxsettings txt file those deskphones use default settings only The 46xxsettings file is available as a sta
28. disable debug mode for the button module serial port e GROUP Set the group identifier on a per phone basis e RESET Reset all system values and system initialization values except AUTH NVAUTH registration extension and password to the default values Also resets the 802 1X identity and password to the default values e VIEW Review the 1600 IP Deskphone system parameters to verify current values and file versions e Ethernet Interface Enable Disable Enable or disable the Ethernet Interface locally Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a deskphone to its initial clean slate or out of the box condition This is usually done when passing a deskphone to a new dedicated user when the user s LO G O F F option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C LE A R option erases all administered data static programming file server and call server programming and user settings including Contact button labels and locally programmed Feature button labels and restores all such data to default values The C L E A R option does not affect the software load itself If you have upgraded the deskphone the deskphone retains the latest software Once you have cleared a deskphone you can administer it normally CAUTION This pro
29. expires until a conflict with another device is detected As Table 9 1600 Series IP Deskphone Customizable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the deskphone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP address after the DHCP lease expires by setting DHCPSTD to O The latter case is the default If the default is invoked after the DHCP lease expires the deskphone sends an ARP Request for its own IP address every five seconds The request continues either forever or until the deskphone receives an ARP Reply After receiving an ARP Reply the deskphone displays an error message sets its IP address to 0 0 0 0 and attempts to contact the DHCP server again Option 52 Overload Option if desired If this option is received in a message the deskphone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 listed in Appendix B Related Documentation Option 53 DHCP message type Value is 1 DHCPDISCOVER or 3 DHCPREQUEST Option 55 Parameter Request List Acceptable values are 1 subnet mask 3 router IP address es 6 domain name server IP address es 15 domain name NVSSON site specific option number Option 57 Maximum DHCP message size Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the d
30. follows ASCII Latin 1 German French Italian Spanish Portuguese 102 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Language Selection Use the configuration file and these parameters to customize the settings for up to four languages LANGXFILE The name of a selected language file for example French In addition to providing the language name as this value replace the x in this parameter with a 1 2 3 or 4 to indicate which of four languages you are specifying For example to indicate German and French are the available languages the setting is LANG1FILE mlf_german txt and LANG2FILE 2mlf french txt LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings LANGSYS The file name of the system default language file if any For more information see 1600 Series IP Deskphone Customizable System Parameters To view multiple language strings see the MLS local procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Note Specifying a language other than English in the configuration file has no impact on Avaya Aura Communication Manager settings values or text strings 1600 Series International Deskphones The 1600
31. for Local and Metropolitan Area Networks Port Based Network Access Control For more information about 802 1X see http www standards ieee org getieee802 download 802 1X 2004 paf Issue 5 May 2014 121 Related Documentation 122 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Appendix C Sample Administration Forms Use the sample screens that follow as guidelines for deskphone setup Figure 1 Station Form Basic Deskphone Information Native Configuration Manager Version 5 2 5 connected to 135 11 193 7 5022 File View Help Command CANCEL NEXT PA F1 F7 display station 101 0008 STATION Extension 101 0008 Lock Messages n Type 1616 Security Code Port s06042 Coverage Path 1 Name GG Coverage Path 2 Hunt to Station STATION OPTIONS Time of Day Lock Table Loss Group 19 Personalized Ringing Pattern 1 Message Lamp Ext 101 0008 Speakerphone 2 way Mute Button Enabled y Display Language english Button Modules 0 Survivable GK Node Name Survivable COR internal Media Complex Ext Survivable Trunk Dest y IP SoftPhone n Issue 5 May 2014 123 Sample Administration Forms Figure 2 Station Form Feature Options guration Manager Version 5 2 5 connected to 135 11 193 7 5022 T ln x 124 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Figure 3 Station Form IP Phone Group ID Bridged Calls and Enhanced Call
32. for voice traffic in IEEE 802 1D Regardless of the tagging setting a 1600 Series IP Deskphone will always transmit packets from the deskphone at absolute priority over packets from secondary Ethernet The priority settings are useful only if the downstream equipment is administered to give the voice LAN priority VLAN Default Value and Priority Tagging The system value L2QVLAN is initially set to 0 and identifies the 802 1Q VLAN Identifier This default value indicates priority tagging as defined in IEEE 802 IQ Section 9 3 2 3 Priority tagging specifies that your network closet Ethernet switch automatically insert the switch port default VLAN without changing the user priority of the frame cf IEEE 802 1P and 802 1Q If you do not want the default VLAN to be used for voice traffic e Ensure that the switch configuration lets frames tagged by the 1600 Series IP Deskphone through without overwriting or removing them e Set the system value L2QVLAN to the VLAN ID appropriate for your voice LAN 72 1600 Series IP Deskphone Administrator Guide Release 1 3 5 VLAN Considerations Another system value you can administer is VLANTEST VLANTEST defines the number of seconds the 1600 IP Series Deskphone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the deskphone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves
33. overwrite any previous settings including manual settings The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs LLDP settings of VLAN IDs are the absolute authority Then the usual sequence applies through HTTP HTTPS Note For the L2QVLAN and L2Q system values LLDP settings of VLAN IDs are the absolute authority only if the LLDP task receives the VLAN IDs before DHCP and HTTP and the DHCP client of the deskphone is activated at all If the LLDP task receives the VLAN IDs after DHCP negotiation several criteria must be successful before the deskphone accepts VLAN IDs from LLDP For more information see Link Layer Discovery Protocol LLDP The Administrative Process The following list depicts administration for a typical 1600 Series IP Deskphone network Your own configuration might differ depending on the servers and system you have in place 1 LAN and applicable servers administered to accept the deskphones 2 Deskphone software downloaded from the Avaya support site 3 46xxsettings file updated with site specific information as applicable 4 1600 Series Deskphones installed For more information see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide 5 Individual 1600 Series IP Deskphones updated using local procedures as applicable For more information see Local Administrative Procedures in the Avaya 1600 Series IP Deskphones Installation and Maintenance
34. press this button while pressing other keys buttons All deskphones show the following text left justified at the top of the display for 1 second after self test is invoked Self test end A block character with all pixels on then displays in all display character locations for 5 seconds Display of the block character helps to find bad display pixels The deskphone displays one of the following If self test passes Self test passed end If self test fails Self test failed end 2 To terminate the self test press the button on the dial pad at any time Doing so generates a confirmation tone and returns the user interface to its previous state 100 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Language Selection Language Selection 1600 Series IP Deskphones are factory set to display information in the English language The languages available depend of the type of deskphone you have The following 1600 Series IP Deskphones are available e Global deskphones 1603 1603SW 1608 1616 e International deskphones 1603 1 1603SW 1608 1 1616 1 1600 Series Global Deskphones The 1600 Series Global Deskphones consist of the following deskphone models e 1603 e 1603SW e 1608 e 1616 As of Release 1 0 all software downloads include language files for 9 additional languages Administrators can specify from one to four of those languages per deskphone t
35. s dialed to access public network local trunks on the media server 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Backup Restore Backup Restore The 1600 Series IP Deskphones support the HTTP client to back up and restore the user specific data indicated in Table 17 For backup the deskphone creates a file with all the user specific data if a backup file location is specified in system parameter BRURI The file is sent to the server by an HTTP PUT message with appropriate success or failure confirmation For restore the initiating process must supply only the backup file name The file is requested from the server by an HTTP GET message If successful the file is returned to the initiating process otherwise a failure message is returned Backup and restore operations construct the URI used in the HTTP message from the value of the BRURI parameter and from the file name as follows e If BRURI ends with a forward slash the file name is appended e Otherwise a forward slash is appended to the BRURI value then the file name is appended to that Note A directory path and or a port number can be included in BRURI as specified in IETF RFCs 2396 and 3986 HTTP authentication is supported for both backup and restore operations The authentication credentials and realm are stored in re programmable non volatile memory which is not overwritten when new deskphone software is downloaded Both the authentication credenti
36. sn 108 Backup Options and Non Password Parameters Saved109 Backup Restore ee 107 Backup Restore HTTP Configuration 50 button labels 36 C Call Appearances and Feature Buttons 34 Call Center Administration 59 Call Server Requirements 25 Call Transfer Considerations a1 Checklist Administrative 10 Clear Procedure 0 83 Communication Manager Administration 25 Conference Transfer on Primary Appearance administration33 Contents of the Settings File o oo 58 Coverage Path administration 32 38 Customizable System Parameters 65 Customizing 1600 Series IP Telephone Applications and Options111 D Debug Procedure 4 84 DHCP and File Servers 37 DHCP Generic Setup 38 DHCP options o aoo a 39 DHCP Server s so coso daoa o 16 DHCP Server Administration 38 DHCP Server Setup 38 DHCP Server to Telephone initialization 12 DHCP Server Windows 2000 Setup 46 DHCP Server Windows NT 4 0 Setup 42 DIFFSERV s e m eose Eee xs 29 Disable Event Logging 97 DNS Addressing o in Document Organization 2 Documentation Related 3 119 E Enable EventLogging 97 Enhanced Conferenc
37. the corresponding BM32 module buttons In Table 5 the term phone screen refers to either the call appearance screen or the features screen as applicable to the button type Table 5 Station Form Administration Results Feature Call Appearance CA Bridged Call Appearance BA buttons on the Station form Is displayed on the phone as 2 to 16 17 to 48 49 to 80 1603 1603SW 1603 1 1603SW I Phone screen CAs BAs on Phone screen must scroll to see more than 1 N A N A 1608 1608 1 Phone screen CAs BAs on Phone screen must scroll to see more than 1 N A N A 1616 1616 1 Phone screen CAs BAs on Phone screen must scroll to see more than 1 First BM32 Second BM32 34 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Shuffling For additional information about administering the call server for 1600 Series IP Deskphones see the following Avaya documents available on the Avaya Support Web site e Administrator Guide for Avaya Aura Communication Manager Document Number 03 300509 e Feature Description and Implementation for Avaya Aura Communication Manager Document Number 555 245 770 Conference Details Screen for Ad Hoc Conferences Conference Details allows the user to view parties on a conference call and selectively mute or drop individual parties for a conference call setup If administered on an Expansion Module button the BM32 Button Module must be c
38. the new value Group Identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more information about groups see The GROUP System Value on page 59 Issue 5 May 2014 85 Administering Deskphone Options While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 2723847687 MuteCRAFTGROUP A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Group ddd New _ where ddd is the Group value 1 Enter a valid Group value 0 999 If a value different from the current Group value is entered the following text displays left justified at the top of the display Save new value no yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays New value being saved The new value is saved and the user interface is restored to its previous state Reset System Values Use the following procedure to reset all system values and system initialization values except
39. use otherwise 0 0 0 0 Pass thru mode Pass thru with Logoff Supplicant mode Up to 3 ASCII numeric characters GROUP value 20f3 Issue 5 May 2014 93 Administering Deskphone Options Table 13 Parameter Values continued Name System Value Format Protocol cccccccc filename ext cccccccc Ethernet bootcodename Button Module 1 eccececceccccccc Button Module 2 ecccecceccccccc Button Module 3 cccecceccccccc Up to 8 ASCII characters currently only H 323 4 to 32 ASCII characters The name of the primary big app image file currently stored in the deskphone endptAPPINUSE 2 to 7 ASCII characters either 100Mbps 10Mbps or No depending on the current speed of the Ethernet line interface 1 to 32 ASCII characters The name of the backup little app image file currently stored in the deskphone endptBOOTNAME Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable Up to 14 ASCII characters The version identifier of the software in the Button Module if applicable 3 of 3 Static Addressing Installation The usual way to assign IP addresses to IP deskphones is the automatic method There might be times however when manual assignment of IP addresses is desired AX CAUTION Static add
40. user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed If this value is null or begins with a character sequence other than http ot https the Backup Restore option will not display to the deskphone user Number of idle minutes after which the backlight turns off 1 3 ASCII digits from 0 999 20f2 Issue 5 May 2014 113 Administering Applications and Options The Application Status Flag APPSTAT The 1600 Series IP Deskphones offer the user numerous applications like Contacts Call Log Redial and so on Each of these applications allows the user to add delete or in some cases edit entries You as the administrator might not want the user to have that level of functionality For example a hotel lobby deskphone probably should not allow a user to delete the concierge s contact number Further for privacy reasons that same deskphone should not allow a Call Log display You can use the Application Status Flag APPSTAT to administer specific application functionality permission levels for one or more deskphones APPSTAT consists of one number specifying a certain level of allowed functionality A Zero 0 value is the most limiting setting Values 2 and 3 allow increasing levels of functionality and 1 allows the user complete application functionality Table 19 Appl
41. 42 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 7 Expand the newly created scope to reveal its Scope Options 8 Click Scope Options and select Action gt Configure Options from the menu 9 In the General tab page under the Available Options check the Option 242 checkbox 10 In the Data Entry box enter the DHCP IP deskphone option string as described in DHCP Generic Setup on page 38 Note You can enter the text string directly on the right side of the Data Entry box under the ASCII label 11 From the list in Available Options check option 003 Router 12 Enter the gateway router IP Address from the IP address field of Table 3 Required Network Information Before Installation Per DHCP Server 13 Click the Add button 14 Click the OK button 48 1600 Series IP Deskphone Administrator Guide Release 1 3 5 HTTP Generic Setup Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Deskphone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating that the scope was activated HTTP Generic Setup You can store the same application software script file and settings file on an HTTP server as you can on a TFTP server TFTP is not supported for 1600 Series IP Deskphones With proper administrati
42. 8 RTCP and RSVP 28 S Sample Administration Forms 123 Script File Parameter Names and Corresponding Media Server Field Names52 Scripts and Application Files for 1600 Series IP Telephones56 Secuela qn ER a 24 Send All Calls SAC administration 33 Server Administration 37 Server Administration DHCP 38 Server Requirements 2 16 Settings File iio ec ee 57 Settings File Contents 58 SNMP x3 xsoRo ko 3 Gok Se ee a RR 18 Software o 55 Software Checklist ee 37 Software Telephone 55 Static Addressing Installation cres 94 Station Form Basic Telephone Information 123 Feature Options 124 IP Phone Group ID Bridged Calls amp Enhanced Call Forwarding125 Site Data Abbreviated Dialing amp Button Assignments126 Station Form Basic Telephone Information 123 Station Form Feature Options 124 Station Form Administration Results Chart 34 Station Number Portability and IP Address Lists 20 Supplicant Operation 802 1X 76 Switch Administration 27 Switch Compatibility and Aliasing IP Telephones 25 System Parameter Values Impact of Received TLVs 81 System Parameter Values troubleshooting 92 System Parameters ls 31 System Param
43. AUTH NVAUTH registration extension and password to the default values Also resets the 802 1X identity and password to the default values AX CAUTION This procedure erases all static information except the extension number and password without any possibility of recovering the data 86 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Local Administrative Options Using the Deskphone Dialpad While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute2723873738 ft Mute CRAFTRESET ff A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP deskphones display the following text left justified at the top of the display Reset values no yes AX CAUTION As soon as you press the button all static information except the extension number and password will be erased without any possibility of recovering the data If you do not want to reset the system values press no and proceed to Step 4 The following prompt displays on the top line Are you sure no yes Press the button to continue without resetting the values and proceed to Step 4 Or press the button to reset values to their defaults All deskphon
44. AVAYA Avaya 1600 Series IP Deskphones Administrator Guide Release 1 3 5 16 601438 Issue 5 May 2014 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not necessarily endor
45. Forwarding ative Configuration Manager Version 5 2 5 connected to 135 11 193 7 5022 Ea X s F1 F2 F3 F4 ps F6 F F8 Issue 5 May 2014 125 Sample Administration Forms Figure 4 Station Form Site Data Abbreviated Dial and Button Assignments LE t nfiguration Manager Version 5 2 5 connec sted to 135 11 193 7 502 El x x 126 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Figure 5 Feature Related System Parameters Form EZ Native Configuration Manager Version 5 2 5 connected to 135 11 193 7 5022 jo X Issue 5 May 2014 127 Sample Administration Forms Figure 6 IP Address Mapping Form eB ative ation Manager Version 5 2 5 connected to 135 11 193 7 5022 aeg 128 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Figure 7 IP Codec Set Form Em e Configuration Manager Version 5 2 5 commana L gmen mmem Jer sex pes J rev rn F1 F2 F3 F4 F5 F6 F7 F8 connected to 135 11 193 7 5022 aBa Issue 5 May 2014 129 Sample Administration Forms Figure 8 Inter Network Region Connection Management Form Native Configuration Manager Version 5 2 5 connected to 135 11 193 7 5022 File View Help Command gt ef 1 1 CANCEL REFRESH NEXT PA PREV PA F1 F2 F3 F7 display ip network region 1 Page 3 of Source Region 1 Inter Network Region Connection Management dst codec direct WAN BW
46. Guide Issue 5 May 2014 9 Administration Overview and Requirements Administrative Checklist Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all deskphone system prerequisites and requirements are met prior to deskphone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For More Information See Network Requirements Assessment Administer the call server DHCP server installation Administer DHCP application HTTP HTTPS server installation Application file s script file and settings file installation on HTTP HTTPS server Modify settings file as desired Determine that network hardware is in place and can handle deskphone system requirements Verify that the call server is licensed and is administered for Voice over IP VoIP Verify the individual deskphones are administered as desired Install a DHCP application on at least one new or existing PC on the LAN Add IP deskphone administration to DHCP application Install an HTTP HTTPS application on at least one new or existing PC on the LAN Download the files from the Avaya support site Edit the settings file as desired using your own tools or the Avaya Web configuration tool Chapter 3 Network Requirements
47. ILE Event Log Security Level LOGLOCAL Syslog Server Address LOGSRVR Management Complex IP Addresses MCIPADD Voice Mail Deskphone Number MSGNUM User Options Access OPSTAT Deskphone Country Code PHNCC Deskphone Dial Plan Length PHNDPLENGTH International Access Code PHNIC Long Distance Access Code PHNLD National Deskphone Length PHNLDLENGTH Outside Line Access Code PHNOL Ethernet Line Interface Status PHY1STAT 20f3 Issue 5 May 2014 53 Server Administration Table 7 Media Server Field Names amp Corresponding Script File Parameter Names continued Media Server Field Name Script File Parameter Name Secondary Ethernet Interface Layer 2 Priority Value Secondary Ethernet Line Interface Status Secondary Ethernet Interface VLAN Identifier Local dial pad Procedure Password Local Dialpad Procedures Allowed Reregistration Timer RTCP Monitor IP Address Source IP Addresses for SNMP Queries SNMP Community String Subscription List Trusted Domains Paths Unnamed Registration Status Secondary Ethernet Interface Layer 2 Frame Tagging Wait Time for DHCP Offer PHY2PRIO PHY2STAT PHY2VLAN PROCPSWD PROCSTAT REREGISTER RTCPMON SNMPADD SNMPSTRING SUBSCRIBELIST TPSLIST UNNAMEDSTAT VLANSEP VLANTEST 3 of 3 54 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 6 Deskphone Software and Application Files General Download Process The 1600 Series IP Deskphones download script fi
48. P Address Phone Address Mask Gateway IP Address Subtype 4 Avaya Proprietary File Server File Server IP Address Subtype 6 Avaya Proprietary 802 1Q Framing 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Basic Mandatory End of LLDPDU Not applicable 3 of 3 On receipt of a LLDPDU message the Avaya IP Deskphones will act on the TLV elements described in Table 12 80 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Link Layer Discovery Protocol LLDP Table 12 Impact of TLVs Received by 1600 Series IP Deskphones on System Parameter Values System Parameter Name PHY2VLAN L2QVLAN and L2Q TLV Name IEEE 802 1 Port VLAN ID IEEE 802 1 VLAN Name Impact System value changed to the Port VLAN identifier in the TLV The system value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if e The deskphone is not registered with the Call Server e Name begins with VOICE case does not matter e The VLAN is not zero e DHCP Client is activated e The deskphone is registered but is not tagging layer 2 frames with a non zero VLAN If VLAN Name causes the deskphone to change VLAN and the deskphone already has an IP Address the deskphone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the deskphone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the deskphone waits
49. Series IP Deskphones On the Station Form administer alias the deskphones as follows Change Alias Station e Alias set up type 1603 16035W 1603 1 1603SW to a 4610 e Alias set up type 1608 1608 l to a 4610 e Alias set up type 1616 1616 I to a 4620SW 4621SW Avaya Aura Communication Manager Release 5 2 and later provides native support for the 1603 1603SW 1603 1 1603SW I 1608 1608 1 1616 and 1616 1 Administering Features The following are administrable Station Features that Avaya recommends you administer for your 1600 Series IP Deskphones for maximum user experience Administrable Station Features Feature Administration Enhanced Conference Features Far End Mute Send All Calls SAC Coverage Path Auto select any idle appearance Restrict Last Call Appearance Conference Transfer on Primary Appearance Administer Conf dsp conference display on the station form as a feature button Doing so turns on enhanced conference features and gives users advanced conference features Administer fe mute far end mute When this is enabled the phone shows a Silence softkey on the Conference details screen This feature works only for trunk calls On the Station form administer SAC send calls as a feature button On the Station form to the right of where send all calls is administered leave the extension box empty This feature requires a coverage path to be administered on the station form F
50. Series International Deskphones consist of the following deskphone models 1603 1 1603SW 1608 1616 1 As of Release 1 1 all software downloads include language files for six additional languages Administrators can specify one of those languages per deskphone to replace English All downloadable language files contain UTF 16 encoded Unicode characters only a file name ending in txt This is the language file a file name ending in Izma This is the font file the language name as it should be presented to the user for selection a translation of each available language name into all other languages an indication of the preferred character input method as shown in Table 15 text string replacements for the built in English text strings for example entry prompts and error messaged Issue 5 May 2014 103 Administering Deskphone Options e an indication of the font corresponding to the language Note The 1600 Series International Deskphones also require a font file Izma that must be paired with the language file Both the language file and corresponding font file must reside on the HTTP server Table 15 Language Files Available with Software Downloads for 1600 Series International Deskphones Language Character Input Method Font to be specified in each respective language file Arabic Latin 1 Arabic Hebrew Chinese Simplified Latin 1 Simplified Chinese Chinese Traditional Latin 1 Traditional Chinese H
51. Server to Deskphone Step 3 Deskphone and File Server Step 4 Deskphone and the Call Server Error Conditions Chapter 3 Network Requirements Network Assessment Hardware Requirements Server Requirements DHCP Server lt lt HTTP HTTPS Server Required Network Information Other Network Considerations E A hs Sn a a ROS ke a IEEE 802 1P and 802 10 Network Audio Quality Display on 1600 Series IP Deskphones IP Address Lists and Station Number Portability TCP UDP Port Utilization OCURRA Registration and Authentication Chapter 4 Avaya Aura Communication Manager Administration Call Server Requirements Switch Compatibility and Aliasing IP Deskphones Issue 5 May 2014 15 15 15 16 16 16 17 18 18 19 19 19 20 20 21 24 24 25 25 25 1 Media Server Switch Administration 27 IP Interface and Addresses ee ee 27 UDP Port Selecion uunc d 5 FN 3 4 4 a es 28 HsvPand RICP 2266 he Gee wR RRA OE OR A 28 A A Sk ee rrr 28 IEEE 802 1P and 80210 oves cR RO RR ERR E ERE EE ES ESS EE 28 NAT dan 55 R5 3359 88 B ARRA ee ee ee ee 29 DIFFSEHV 200 320 cra 29 Voice Mall IMEGFITON c ds 9x ow Rm Rx o 99
52. THIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain software programs or portions thereof includ
53. Table 1 Administration Alternatives and Options for 1600 Series IP Deskphones continued Parameter s Administrative Mechanisms For More Information See Manual administration at the deskphone Avaya call server Static Addressing Installation in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Use the change ip network map command to configure the VLAN ID 20f3 Issue 5 May 2014 7 Administration Overview and Requirements Table 1 Administration Alternatives and Options for 1600 Series IP Deskphones continued Parameter s Quality of Service Interface Application specific parameters Administrative Mechanisms Avaya call server strongly recommended DHCP Configuration file DHCP Configuration file strongly recommended Manual administration at the deskphone LLDP DHCP Configuration file strongly recommended For More Information See UDP Port Selection on page 28 and Appendix B Related Documentation DHCP and File Servers on page 37 and Chapter 7 Administering Deskphone Options DHCP and File Servers on page 37 and Chapter 7 Administering Deskphone Options DHCP and File Servers on page 37 and Chapter 6 Deskphone Software and Application Files DHCP and File Servers on page 37 and Chapter 6 Deskphone Software and Application Files Ethernet Hub Interface Enable Disable in the Avay
54. Unix Linux Web servers the fourth line might look more like DavLockDB usr local apache2 var DAVLock 5 Create the var directory and make it writable by everyone Right click Properties gt Security gt Add gt Everyone gt Full Control Issue 5 May 2014 51 Server Administration Web Configuration Tool Recent call server versions provide all the Web configuration support the 1600 Series IP Deskphones require Also the media server has an easy to use PC based interface for creating script files Given these resources you do not need to manually create the text files discussed in 1600 Series IP Deskphone Scripts and Application Files For more information about the media server see nstallation and Upgrades for Avaya G700 Media Gateway and Avaya S8300 Media Server available on the Avaya support Web site Table 9 1600 Series IP Deskphone Customizable System Parameters lists the parameters you can administer when manually creating the configuration file Manual administration is discussed in 1600 Series IP Deskphone Scripts and Application Files When using the media server you do not need to know the specific parameter names since the media server handles that For more information Table 7 lists the parameter names from 1600 Series IP Deskphone Customizable System Parameters and the corresponding field name from the media server HTTP server application Any limits restrictions etc about the parameters are built into the media s
55. Unreachable messages Controls whether ICMP Redirect messages will be processed Values are 0 No 1 Yes Controls whether Layer 2 frames have IEEE 802 1Q tags O auto 1 enabled 2 disabled 802 1Q VLAN Identifier 0 to 4094 Null is nota valid value and the value cannot contain spaces VLAN identifier used by IP deskphones Set this parameter only when IP deskphones are to use a VLAN that is separate from the default data VLAN If the VLAN identifier is to be configured via H 323 signaling based on Avaya Aura Communication Manager administration forms it should not be set here Controls whether the built in English language text strings can be selected by the user Valid values are 0 User cannot select English language text strings 1 User can select English language text strings Name of the language file in use LANG1FILE LANG2FILE LANG3FILE LANG4FILE 3 of 7 Issue5 May2014 67 Administering Deskphone Options Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Description and Value Range LANGSYS Null LOGLOCAL 0 LOGSRVR Null MCIPADD 0 0 0 0 MSGNUM Null OPSTAT 111 PHNCC 1 0 to 32 ASCII characters The file name of the system default language file if any Event Log Severity Level one 0 8 ASCII numeric digit Controls the level of events logged in the endptRecentLog and endptResetLog objects in the SNMP MIB E
56. a 1600 Series IP Deskphones Installation and Maintenance Guide Link Layer Discovery Protocol LLDP on page 78 DHCP and File Servers on page 37 and especially DHCP Server Administration on page 38 Also Chapter 8 Administering Applications and Options DHCP and File Servers on page 37 and especially HTTP Generic Setup on page 49 Also Chapter 8 Administering Applications and Options 3 of 3 General information about administering DHCP servers is covered in DHCP and File Servers on page 37 and more specifically DHCP Server Administration on page 38 General information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer deskphone options as described in Chapter 7 Administering Deskphone Options 8 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Parameter Data Precedence Parameter Data Precedence If a given parameter is administered in multiple places the last server to provide the parameter has precedence The precedence from lowest to highest is 1 LLDP 2 Manual administration with the two exceptions described for the system parameter STATIC on page 71 3 DHCP 4 HTTP HTTPS script file 5 the Avaya Media Server and finally 6 Backup files if administered and if permitted Settings the IP deskphone receives from backup files or the media server
57. a communications systems February 1998 Recommendation H 245 Control protocol for multimedia communication February 1998 Recommendation H 323 Packet based multimedia communications systems February 1998 1600 Series IP Deskphone Administrator Guide Release 1 3 5 ISO IEC ANSI IEEE Documents The following documents are available for a fee from the ISO IEC standards Web site http www iec ch e International Standard ISO IEC 8802 2 1998 ANSI IEEE Std 802 2 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 2 Logical Link Control e ISO IEC 15802 3 1998 ANSI IEEE Std 802 1D 1998 Edition Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Common specifications Part 3 Media Access Control MAC Bridges e EEE Std 802 1Q 1998 IEEE Standards for Local and Metropolitan Area Networks Virtual Bridged Local Area Networks e EEE Std 802 3af 2003 IEEE Standard for Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 3 Carrier Sense Multiple Access with Collision Detection CSMA CD Access Method and Physical Layer Specifications Amendment Data Terminal Equipment DTE Power via Media Dependent Interface MDI e EEE Std 802 1X 2004 IEEE Standard
58. a dotted decimal IP address and so on Note Enclose all data in quotation marks for proper interpretation The upgrade script file Avaya provides includes a line that tell the deskphone to GET 46xxsettings txt This lines causes the deskphone to use HTTP or HTTPS to attempt to download the file specified in the GET command If the file is obtained its contents are interpreted as an additional script file That is how your settings are changed from the default settings If the file cannot be obtained the deskphone continues processing the upgrade script file If the configuration file is successfully obtained but does not include any setting changes the deskphone stops using HTTP This happens when you initially download the script file template from the Avaya support Web site before you make any changes When the configuration file contains no setting changes the deskphone does not go back to the upgrade script file Avaya recommends that you do not alter the upgrade script file If Avaya changes the upgrade script file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the upgrade script file For more information on customizing your settings file see Contents of the Settings File Issue5 May2014 57 Deskphone Software and Appli
59. als and realm have a default value of null set at manufacture or at any other time user specific data is removed from the deskphone The new value s replace the currently stored values when HTTP authentication for backup or restore succeeds If HTTP authentication fails the user is prompted to enter new credentials Note Users can request a backup or restore using the Advanced Options Backup Restore screen as detailed in the user guide for their specific deskphone model or specific error messages relating to Backup Restore see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Issue 5 May 2014 107 Administering Deskphone Options Backup When the system parameter BRURI is non null user changes are automatically backed up to the file ext_16xxdata txt where ext is the value of NVPHONEXT on the HTTP server to a user specified directory Backup formats are as follows Table 16 Backup File Formats Item Data Value Format Generic name value Contacts ABKNAMEmmm ENTRY_NAME ABKNUMBERmmm ENTRY_NUM BER_1 where mmm is the one two or three digit entry ID with leading zeros for single and double digit entry IDs In addition to the parameters listed in Table 9 a backup saves the options and non password parameters shown in Table 17 108 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Backup Restore Table 17 Options and Non Password Parameters Saved During Backup Parameter Name
60. and unzipped format The bundle contains e Anupgrade script file and a settings file which allow you to upgrade to new software releases and new functionality without having to replace IP deskphones e Application files for all current 1600 Series IP Deskphones e Other useful information such as a ReadMe file and a settings file template to customize parameters and settings and the latest binary code e Font files Language files Upgrade Script File An upgrade script file tells the IP deskphone whether the deskphone needs to upgrade software The Avaya IP Deskphones attempt to read this file whenever they reset The upgrade script file also points to the settings file You download a default upgrade script file sometimes called the script file from http www avaya com support This file allows the deskphone to use default settings for customer definable options This file must reside in the same directory as the upgrade script file and must be called 46xxsettings txt The settings file contains settings for 1600 9600 and 4600 Series IP Deskphones Note Avaya recommends that the settings file have the extension txt The Avaya IP Deskphones can operate without this file You can also change these settings with DHCP or in some cases from the dialpad of the deskphone 56 1600 Series IP Deskphone Administrator Guide Release 1 3 5 1600 Series IP Deskphone Scripts and Application Files Settings File
61. at the deskphone is appropriately registered and call server data such as feature button assignments are downloaded 12 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Error Conditions The 1600 Series IP Deskphones support a feature called Unnamed Registration Unnamed Registration allows a deskphone to register with the Avaya Media Server without an extension assuming the Avaya Media Server also supports this feature To invoke Unnamed Registration take no action Allow the Extension prompt to display for 60 seconds without making an entry The deskphone automatically attempts to register by means of Unnamed Registration A deskphone registered with Unnamed Registration has the following characteristics e only one call appearance e no administrable features e can make only outgoing calls subject to call server Class of Restriction Class of Service limitations and e can be converted to normal named registration by the user entering a valid extension and password that is logging in Note Unnamed Registration requires administration on the Avaya Aura Communication Manager system You can also administer the deskphone to avoid unnamed registration and remain unregistered if no extension and password are provided For more information see UNNAMEDSTAT in Table 9 For more information about the installation process see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Error Conditio
62. button The Configure DHCP Options dialog box displays Click the No I will activate this scope later button The Router Default Gateway dialog box displays For each router or default gateway enter the P Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and does not assign IP addresses Highlight the newly created scope and select Action gt Properties from the menu Issue 5 May 2014 47 Server Administration 16 Under Lease duration for DHCP clients select Unlimited and then click the OK button AX CAUTION IP address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays 2 In the left pane of the DHCP window right click the DHCP Server name then click Set Predefined Options 3 Under Predefined Options and Values click Add 4 Inthe Option Type Name field enter any appropriate name for example Avaya IP Deskphones 5 Change the Data Type to String 6 In the Code field enter 2
63. cation Files Contents of the Settings File After checking the application software the 1600 Series IP Deskphone looks for a 46xxsettings file This optional file is where you identify non default option settings application specific parameters and so on You can download a template for this file from the Avaya support Web site An example of what the file might look like follows Note The following is intended only as a simple example Your settings will vary from the settings shown This sample assumes specification of a DNS Server and turning off enhanced local dialing for 96xx Series IP Deskphones DNSSRVR dnsexample yourco com ENDIALSTAT 0 See Chapter 7 Administering Deskphone Options for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless VLAN separation controls whether or not traffic received on the secondary Ethernet interface are forwarded on the voice VLAN and whether network traffic received on the data VLAN are forwarded to the deskphone Add commands to the 46xxsettings txt file to enable VLAN separation The following example assumes the voice VLAN ID is xxx the data VLAN ID is yyy and the data traffic priority is 4 Z SET VLANSEP 1 SET L2Q 1 or 0 for auto SET L2QVLAN xxx SET PHY2VLAN yyy SET PHY2PRIO z Note Also configure the network switch so that 802 1Q tags are not removed from frames forwarded to t
64. cedure erases all administered data without any possibility of recovering the data Issue 5 May 2014 83 Administering Deskphone Options Use the following procedure to clear the deskphone of its administrative user assigned and options values 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 2723825327 MuteCRAFTCLEAR A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Clear all values no yes 2 If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes 3 Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The deskphone is cleared to its out of the box state Disabling or enabling the Debug mode Note The Debug mode is available only on the 1616 deskphone With Release 1 3 3
65. contains details on administration of DHCP servers for lists of alternate media servers router gateways and HTTP HTTPS servers For more information see DNS Addressing on page 75 TCP UDP Port Utilization The 1600 Series IP Deskphones use a variety of protocols particularly TCP and UDP to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Aura Communication Manager see UDP Port Selection on page 28 Depending on your network you might need to know what ports or ranges are used in the operation of 1600 Series IP Deskphones Knowing these ports or ranges helps you administer your networking infrastructure In Figure 1 and Figure 2 e The box on the left always represents the 1600 Series IP Deskphone e Depending on the diagram the boxes on the right refer to various pieces of network equipment with which the deskphone can communicate e Open headed arrows for example gt represent the direction s of socket initialization e Closed headed arrows for example q pw represent the direction s of data transfer e he text the arrows point to identifies the port or ports that the 1600 Series IP Deskphones support for the specific situation Brackets identify ranges when more than one port app
66. e F Baker and D Black RFC 2474 Issue 5 May 2014 119 Related Documentation Management Information Base for Network Management of TCP IP Internets MIB II March 1991 edited by K McCloghrie and M Rose RFC 1213 SNMPv2 Management Information Base for the Internet Protocol using SMIv2 November 1996 edited by K McCloghrie RFC 2011 Structure of Management Information Version 2 SMIv2 April 1999 edited by K McCloghrie D Perkins and J Schoenwaelder RFC 2578 Resource ReSerVation Protocol VI September 1997 by R Braden L Zhang S Berson S Herzog and S Jamin RFC 2205 The TLS Protocol Version 1 0 January 1999 by T Dierks and C Allen RFC 2246 ITU Documents The following documents are available for a fee from the ITU Web site http www itu int 120 Recommendation G711 Pulse Code Modulation PCM of Voice Frequencies November 1988 Recommendation G 722 7 kHz Audio Coding within 64 kbit s November 1988 Recommendation G 729 Coding of speech at 8 kbit s using Conjugate Structure Algebraic Code Excited Linear Prediction CS ACELP March 1996 Annex A to Recommendation G729 Reduced complexity 8 kbit s CS ACELP speech codec November 1996 Annex B to Recommendation G 729 A silence compression scheme for G729 optimized for terminals conforming to Recommendation V 70 November 1996 Recommendation H 225 0 Call signalling protocols and media stream packetization for packet based multimedi
67. e Features administration 32 33 Enhanced Dialing Procedures 106 Enhanced Local Dialing 106 Error Conditions o o T9 EventLogging lll rss 97 134 1600 Series IP Deskphone Administrator Guide Release 1 3 5 F Far End Mute administration 33 Feature Administration for Avaya Communication Manager32 Feature Buttons and Call Appearances 34 Feature Related System Parameters Form 127 Feature Related System Parameters administering on CM31 Features Administering 33 File download Choosing the Right Application and Upgrade Script File56 Download File Content 56 TOMS ac aya lea ht ee DA a tye a dh e n 36 G General Download Process 55 Generic Setup for DHCP 38 Glossary of Terms cles 117 Group Identifier ll 85 GROUP System Value 59 H Hardware Requirements 15 HTTP Configuration for Backup Restore 50 HTTP HTTPS Server 2 ee 16 l IEC ISO Documents 121 IEEE 802 1D and 802 1Q 19 28 IEEE 802 ID Q QoS parameters 29 IEEE ANSI Documents 121 IETF Documents o o 119 Initialization and Address Resolution Diagram 23 Initialization Process for 1600 Series IP Telephones 41 Installation Network Information Required before
68. e IP deskphones Note Avaya recommends not mixing 1600 Series IP Deskphones and PCs in the same scope Define the subnet mask in one of two ways 46 1600 Series IP Deskphone Administrator Guide Release 1 3 5 10 11 12 13 14 15 DHCP Server Administration e The number of bits of an IP address to use for the network subnet IDs e he subnet mask IP address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays Exclude any IP addresses in the range specified in the previous step that you do not want assigned to an IP deskphone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to exclude c Click the Add button d Repeat steps a through c for each IP address range that you want to exclude Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Click the Next button after you enter all the exclusions The Lease Duration dialog box displays For all deskphones that obtain their IP addresses from the server enter 30 days in the Lease Duration field This is the duration after which the IP address for the device expires and which the device needs to renew Click the Next
69. e attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively IEEE 802 1X Certain 1600 Series IP Deskphones support the IEEE 802 1X standard for pass through and Supplicant operation The system parameter DOT1X determines how the deskphones handle 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the deskphone forwards 802 1X multicast packets from the Authenticator to the PC attached to the deskphone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported e When DOT1X 1 the deskphone supports the same multicast pass through as when DOT1 X 0 Proxy Logoff is supported e When DOT1X 2 the deskphone forwards multicast packets from the Authenticator only to the deskphone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported e Regardless of the DOT1X setting the deskphone always properly directs unicast packets from the Authenticator to the deskp
70. e new value of the 802 1 VLAN ID The deskphone displays the following message VLAN test ddd New _ where ddd is the number of seconds to wait for a DHCPOFFER on a non zero VLAN 96 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Interface Control 10 Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period The deskphone displays Save new values no yes 11 Press the button to save the new values you entered The deskphone displays New values being saved Once the new values are stored the deskphone is reset If a new boot program is downloaded from the HTTP server after you enter static addressing information you must reenter your static addressing information Disable Enable Event Logging Use the following procedure to enable or disable logging of system events 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 27238564 MuteCRAFTLOG A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the deskphone displays the following text depending on the current value of the system parameter NVLOGSTAT Log Status chan
71. e only a single device per switch port This is known as single supplicant or port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone deskphone Deskphone Only Authenticates When the IP deskphone is configured for Supplicant Mode DOT1XSTAT 2 the deskphone can support authentication from the switch e Deskphone with attached PC Deskphone Only Authenticates When the IP deskphone is configured for Supplicant Mode DOT1X 2 and DOT1XSTAT 2 the deskphone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Deskphone with attached PC PC Only Authenticates When the IP deskphone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 0 an attached PC running 802 1X supplicant software can be authenticated by the data switch The deskphone in this scenario gains access to the network without being authenticated Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone deskphone Deskphone Only Authenticates When the IP deskphone is configured for Supplicant Mode
72. e the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Tagging Control and VLAN administration for the deskphone if appropriate as covered in Chapter 7 Administering Deskphone Options Quality of Service QoS administration for the deskphone if appropriate QoS is covered in QoS on page 19 and QoS on page 28 Interface administration for the deskphone as appropriate Administer the deskphone to LAN interface using the PHY1 parameter described in Chapter 3 Network Requirements Administer the deskphone to PC interface using the PHY2 parameter described in Local Procedures in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Application specific deskphone administration if appropriate as described in Chapter 8 Administering Applications and Options An example of application specific data is specifying the extent to which users can add edit delete data for Contacts entries Protocol administration for example Simple Network Management Protocol SNMP and Link Layer Discovery Protocol LLDP Issue 5 May 2014 5 Administration Overview and Requirements Table 1 indicates that you can administer system parameters in a variety of ways and use a variety of delivery mechanisms like e Maintaining the information on the call server e Manually entering the information by means of the deskphone dialpad e Administering the DHCP server e Editing the configuration file on
73. ebrew Latin 1 Arabic Hebrew Japanese Katakana Latin 1 Default Korean Latin 1 Korean Note The 1600 Series International Deskphones also support half width Katakana There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows ASCII Arabic Chinese Simplified Chinese Traditional Hebrew Korean Use the configuration file and these parameters to customize the settings for one language e FONTFILE The name of the selected font file for a language to be downloaded You must specify this parameter for any language except Japanese Katakana For example to use Arabic the setting is SET FONTFILE Arabic b004i rbm Izma 104 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Language Selection Note Arabic and Hebrew share one font file e LANGXFILE The name of a selected language file In addition to providing the language name as this value replace the x in this parameter with a 1 For example to use Arabic the setting is SET LANG1FILEzmlf arabic b004i txt e LANGOSTAT Allows the user to select the built in English language when other languages are downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English
74. ed in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM deskphone or a two way radio in close proximity to an Avaya IP Deskphone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Chapter 1 Introduction About This Guide New in this release Document Organization Other Documentation Chapter 2 Administration Overview and Requirements 1600 Series IP Deskphones Parameter Data Precedence The Administrative Process Administrative Checklist Deskphone Initialization Process Step 1 Deskphone to Network Step 2 DHCP
75. efault value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 40 1600 Series IP Deskphone Administrator Guide Release 1 3 5 DHCP Server Administration The 1600 Series IP Deskphones do not support Regular Expression Matching and therefore do not use wildcards For more information see Administering Options for the 1600 Series IP Deskphones on page 65 In configurations where the upgrade script and application files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt You do not have to use Option 242 If you do not use this option you must ensure that the key information especially HTTPSRVR and MCIPADD is administered appropriately elsewhere Avaya recommends that you administer DHCP servers to deliver only the options specified in this document Administering additional unexpected options might have unexpected results including causing the IP deskphone to ignore the DHCP server The media server name and HTTP server name must each be no more than 32 characters in length Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com zzz zzz zzz zzZ Option 242 MCIPADD XXXX XXX XXX XXX Depending on the
76. en STD 3 RFC 1122 Requirements for Internet Hosts Application and Support October 1989 by R Braden STD 3 RFC 1123 Internet Protocol IP September 1981 by Information Sciences Institute STD 5 RFC 791 as amended by Internet Standard Subnetting Procedure August 1985 by J Mogul and J Postel STD 5 RFC 950 Broadcasting Internet Datagrams October 1984 by J Mogul STD 5 RFC 919 Broadcasting Internet Datagrams in the Presence of Subnets October 1984 by J Mogul STD 5 RFC 922 User Datagram Protocol UDP August 28 1980 by J Postel STD 6 RFC 768 Transmission Control Protocol TCP September 1981 by Information Sciences Institute STD 7 RFC 793 Domain Names Concepts and Facilities DNS November 1987 by P Mockapetris STD 13 RFC 1034 Domain Names Implementation and Specification DNS November 1987 by P Mockapetris STD 13 RFC 1035 An Ethernet Address Resolution Protocol ARP November 1982 by David C Plummer STD 37 RFC 826 Dynamic Host Configuration Protocol DHCP March 1997 by R Droms RFC 2131 DHCP Options and BOOTP Vendor Extensions March 1997 by S Alexander and R Droms RFC 2132 RTP A Transport Protocol for Real Time Applications RTP RTCP January 1996 by H Schulzrinne S Casner R Frederick V Jacobson RFC 1889 Definition of the Differentiated Services Field DS Field in the IPv4 and IPv6 Headers DIFFSRV December 1998 by K Nichols S Blak
77. entation Appendix C Sample Administration Forms Provides an overview of this document Provides an overview of the administrative process and describes general hardware software and operational requirements Describes administrative requirements for your Local Area Network Describes how to administer Avaya Aura Communication Manager to operate with 1600 Series IP Deskphones Describes DHCP HTTP and HTTPS administration for the 1600 Series IP Deskphones Describes deskphone software covers application software downloads and provides information about the configuration file Describes how to use file parameters and options to administer 1600 Series IP Deskphones Covers backup and restoration of deskphone data Also describes how to use local procedures to customize a single deskphone from the dialpad Provides a table of customizable application specific parameters to provide administrative control of deskphone functions and options Provides a glossary of terms used in this document or which can be applicable to 1600 Series IP Deskphones Provides references to external documents that relate to telephony in general which can provide additional information about specific aspects of the deskphones Provides examples of Avaya Aura Communication Manager forms related to system wide and individual deskphone administration 2 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Other Docu
78. er DHCP Server Define the Deskphone IP Address Range Set the Subnet Mask To exclude any IP addresses you do not want assigned to IP deskphones within the Start and End addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude c Click the Add button d Repeat steps a through c for each IP address range to be excluded Note Avaya recommends that you provision the 1600 Series IP Deskphones with sequential IP addresses Also do not mix 1600 Series IP Deskphones and PCs in the same scope 5 Under Lease Duration select the Limited To option and set the lease duration to the maximum 6 Enter a sensible name for the Name field such as DEFINITY IP Deskphones 7 Click OK A dialog box prompts you Activate the new scope now 8 Click No Note Activate the scope only after setting all options Issue 5 May 2014 43 Server Administration Editing Custom Options Use the following procedure to edit custom options 1 al Highlight the newly created scope 2 Select DHCP Options gt Defaults in the menu 3 4 In the Add Option Type dialog box enter an appropriate custom option name for example Click the New button 16000PTION Change the Data Type Byte value to String 6 Enter 242 in the Identifier field
79. erver Note The Web Configuration application covers other IP deskphones in addition to the 1600 Series IP Deskphones This document covers only data applicable to 1600 Series IP Deskphones Table 7 Media Server Field Names amp Corresponding Script File Parameter Names Media Server Field Name Script File Parameter Name Handset Audio Gain Control Status AGCHAND Headset Audio Gain Control Status AGCHEAD Speaker Audio Gain Control Status AGCSPKR Application Status APPSTAT Script File Server Authentication AUTH Note Applicable only when configuration file downloaded using HTTPS Not applicable if file downloaded using HTTP Idle Time Before Backlight Turnoff BAKLIGHTOFF Backup and Restore URI BRURI 802 1X Supplicant Mode DOT1X DOT1XSTAT 1 of 3 52 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Web Configuration Tool Table 7 Media Server Field Names amp Corresponding Script File Parameter Names continued Media Server Field Name Script File Parameter Name DHCP Lease Violation Flag DHCPSTD Domain Name DOMAIN Domain Name Server DNSSRVR HTTP Server IP Address HTTPSRVR HTTP Directory HTTPDIR Send Destination Unreachable Messages ICMPDU Process Received Redirect Messages ICMPRED Layer 2 Frame Tagging L2Q 802 1A VLAN Identifier L2QVLAN System Wide Language LANGSYS English Language Selection Status LANGOSTAT Language File Name LANGXFILE with x being 1 4 Font File Name FONTF
80. es Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Description and Value Range DOT1XSTAI ENHDIALSTAT FONTFILE HTTPDIR HTTPSRVR ICMPDU ICMPRED L2Q L2QVLAN LANGOSTAT LANGxFILE 0 1 Null Null Null Null Determines how the deskphone handles Supplicants Valid values are 0 Supplicant operation is completely disabled 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages 2 Supplication operation is enabled and responds to received unicast and multicast EAPOL messages For more information see IEEE 802 1X on page 75 Enhanced Dialing Status If set to 1 the Enhanced Local Dialing feature is turned on for all associated applications If set to 0 the feature is turned off Name of the font file for a language for a 1600 Series International deskphone HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required Text list of HTTP server addresses in dotted decimal or DNS format separated by commas 0 255 ASCII characters including commas Controls whether ICMP Destination Unreachable messages will be processed Values are O No 1 Send limited Port Unreachable messages 2 Send Protocol and Port
81. es display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The deskphone resets from the beginning of registration which takes a few minutes If you do not reset the deskphone the deskphone displays the following prompt Restart phone no yes Press the key to terminate the procedure without restarting the deskphone Otherwise press and perform the following Restart procedure Issue 5 May 2014 87 Administering Deskphone Options Restart the Deskphone Use the following procedure to restart the deskphone 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 2723873738 MuteCRAFTRESET ff A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP deskphone displays the following text left justified at the top of the display Reset values no yes 2 Press the button to reset values to their defaults or to continue a restart without resetting the values to their defaults The deskphones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values
82. eted as a base settings for all user options and related applications except as noted in bor c b setting for view oriented applications for example the Network Information application as applicable c setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications 1 of 2 112 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Customizing 1600 Series IP Deskphone Applications and Options Table 18 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Status Description and Value Range Web Access Application Parameters SUBSCRIBELIST Null Optional TPSLIST Null Optional Backup Restore Parameters BRURI Null Mandator y Backlight Parameters BAKLIGHTOFF 120 Optional Subscription list for potential pushed content List of zero or more fully qualified URLs separated by commas without intervening spaces with up to 255 total characters List of Trusted Push Servers List of zero or more fully qualified domain path strings separated by commas without intervening spaces with up to 255 total characters For more information see the 9600 Series IP Deskphone Application Programmer Interface API Guide Document Number 16 601442 URL used for backup and retrieval of
83. eters Customizable B5 112 System Values Reset 86 Issue 5 May 2014 137 Index T Tagging and VLAN administering 6 TCP UDP Port Utilization 21 Telephone Administration 6 31 Telephone and Call Server initialization 12 Telephone and File Server initialization 12 Telephone Initialization Process 11 Telephone Software and Application Files 5b Telephone to Network initialization 11 Terms Glossary of o 117 TEST Procedure leen 99 TLVs Received Impact on System Parameter Values 81 Troubleshooting Parameter Values 92 VIEW Administrative Option 91 U UDP Port Selection 28 UDP TCP Port Utilization 21 Unnamed Registration T Upgrade Script and Application File Choosing the Right56 Upgrade Script File 56 Upgrade Script contents of 58 V VIEW Administrative Option Ot VLAN Considerations 72 VLAN Default Value rss 72 VLAN Separation lcs is VLAN Separation Rules 74 VLAN tagging ll ye Voice Mail Integration 30 W Web Configuration Tool 52 138 1600 Series IP Deskphone Administrator Guide Release 1 3 5
84. etween the Ethernet line interface and the secondary Ethernet interface A 1600 Series IP Deskphone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated the deskphones send an LLDPDU every 30 seconds with the following contents Table 11 LLDPDU Transmitted by the 1600 Series IP Deskphones Category TLV Name Type TLV Info String Value Basic Mandatory Chassis ID IPv4 IP Address of deskphone Basic Mandatory Port ID MAC address of the deskphone Basic Mandatory Time To Live 120 seconds Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12 Basic Optional System Capabilities Bit 2 Bridge will be set in the System Capabilities if the deskphone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Deskphone will be set in the System Capabilities If Bit 5 is set in the Enabled Capabilities than the deskphone is registered 1 of 3 78 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Link Layer Discovery Protocol LLDP Table 11 LLDPDU Transmitted by the 1600 Series IP Deskphones continued Category TLV Name Type TLV Info String Value Basic Optional IEEE 802 3 Organization Specific TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED TIA LLDP MED Avaya Proprietary Avaya Proprietary Mana
85. fault Value Description and Value Range PHY2VLAN PROCPSWD PROCSTAT REREGISTER RTCPMON SNMPADD SNMPSTRING 0 27238 20 Null Null Null VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces If this value is set by LLDP using the Port VLAN ID TLV value it will not change regardless of settings from other sources For more information see Parameter Data Precedence Text string containing the local dialpad procedure password The string can have a value of 4 to 7 ASCII digits from 0000 to 9999999 If set you must enter the password immediately after you press the Mute button and before you enter the procedure command for example the VIEW command The password is Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden Note After you upgrade the deskphone to Release 1 3 3 a default value of 27238 is assigned to PROCPSWD if you have not previously changed the value of PROCPSWD Local dialpad Administrative procedures status O Local procedures enabled 1 all Administrative Options are disabled Registration timer in minutes Controls an H 323 protocol timer that should only be changed under very
86. file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTPS server HTTP Configuration for Backup Restore For IIS Web Servers For IIS 4 0 WinNT4 0 IIS 5 0 Win2000 IIS 5 1 WinXP IIS 6 0 Win2003 1 Create a backup folder under the root directory of your Web server All backup files will be stored in that directory For example if your backup folder is C Inetpub wwwroot backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup If your backup folder is the root directory the 46xxsettings txt file should have a line similar to SET BRURI http www website com 2 Use Internet Information Services Manager or Internet Information Services depending on your OS Go to Start gt Settings gt Control Panel gt Administrative Tools 3 Right click on the folder created for backup or right click on Default Web Site if there is no specific backup directory 4 Select Properties 5 In the Directory tab make sure the Write box is checked 50 1600 Series IP Deskphone Administrator Guide Release 1 3 5 HTTP Configuration for Backup Restore Additional step for IIS 6 0 Win2003 1 Use Internet In
87. formation Services Go to Start gt Settings gt Control Panel gt Administrative Tools 2 Below Default Web Site select Web Services Extension 3 Make sure the WebDAV option is set to Allowed For Apache Web servers 1 Create a backup folder under the root directory of your Web server and make the folder writable by everyone All backup files will be stored in that directory If your backup folder is for instance C Program Files Apache Group Apache2 htdocs backup the 46xxsettings txt file should have a line similar to SET BRURI http www website com backup If your backup folder is the root directory the 46xxsettings txt file should have a line similar to SET BRURI http www website com 2 Edit your Web server configuration file httpd conf 3 Uncomment the two LoadModule lines associated with DAV LoadModule dav module modules mod dav so LoadModule dav fs module modules mod dav fs so Note If these modules are not available on your system typically the case on some Unix Linux Apache servers you have to recompile these two modules mod dav amp mod dav fs into the server Other ways to load these modules might be available Check your Apache documentation at http httpd apache org docs for more details 4 Add the following lines in the httpd conf file WebDAV configuration DavLockDB C Program Files Apache Group Apache2 var DAVLock lt Location gt Dav On lt Location gt For
88. ge OK where status is the type of logging indicated by the NVLOGSTAT value defined as e Status is disabled when NVLOGSTAT 0 e Status is emergencies when NVLOGSTAT 1 e Status is alerts when NVLOGSTAT 2 Issue 5 May 2014 97 Administering Deskphone Options e Status is critical wnen NVLOGSTAT 3 e Status is errors when NVLOGSTAT 4 e Status is warnings when NVLOGSTAT 5 Status is notices when NVLOGSTAT 6 e Status is information when NVLOGSTAT 7 e Status is debug when NVLOGSTAT 8 3 To change the logging status press Depending on the current value the next sequential valid NVLOGSTAT value is selected and displayed as the status For example if the current value is alerts 2 pressing changes the value to 3 critical If the current value is debug 8 pressing changes the value to 0 disabled If a value different from the current NVLOGSTAT value is entered the following text displays left justified at the top of the display Save new value no yes 4 Press the button to terminate the procedure or the button to save the new value If you press the button the deskphone displays the following text New value being saved The deskphone saves the new value Logoff Use the following procedure to log off a deskphone CAUTION Once a deskphone is logged off a password and extension might be needed to log back on 1 While the deskphone is on hook and idle press
89. gement Address MAC PHY Configuration Status LLDP MED Capabilities Extended Power Via MDI Network Policy Inventory Hardware Revision Inventory Firmware Revision Inventory Software Revision Inventory Serial Number Inventory Manufacturer Name Inventory Model Name PoE Conservation Level Support Call Server IP Address Mgmt IPv4 IP Address of deskphone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectlD of the deskphone Reports autonegotiation status and speed of the uplink port on the deskphone Media Endpoint Discovery Class III IP Deskphone Power Value 0 if the deskphone is not currently powered via PoE else the maximum power usage of the deskphone plus all modules and adjuncts powered by the deskphone in tenths of a watt Tagging Yes No VLAN ID for voice L2 Priority DSCP Value MODEL Full Model Name BOOTNAME APPNAME Deskphone serial number Avaya MODEL with the final Dxxx characters removed Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Call Server IP Address Subtype 3 2of3 Issue 5 May 2014 79 Administering Deskphone Options Table 11 LLDPDU Transmitted by the 1600 Series IP Deskphones continued Category TLV Name Type TLV Info String Value Avaya Proprietary IP Phone Addresses Phone I
90. ger Document 03 300509 Avaya Aura Communication Manager Branch systems provide native support for the 1600 Series Deskphones See the Avaya Aura Communication Branch Device Manager online help for more information 26 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Media Server Switch Administration Media Server Switch Administration If you are using the 1600 Series IP Deskphones with Avaya Aura Communication Manager see the following documents on the Avaya support Web site for information about specific switch administration e The Administrator Guide for Avaya Aura Communication Manager Document 03 300509 provides detailed instructions for administering an IP deskphone system on Avaya Aura Communication Manager See Chapter 3 Managing Deskphones which describes the process of adding new deskphones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide e Administration for Network Connectivity for Avaya Aura Communication Manager Document Number 555 233 504 provides detailed information about switch administration for your network If you are using the 1600 Series IP Deskphones with Avaya Aura Communication Manager Branch see the Avaya Aura Communication Manager Branch Device Manager online help for information about specific switch administration IP Interface and Addresses If you are using the 1600 Series IP Deskphones w
91. he incoming Call Log or from Web pages Range 1 digit or Null Length of national deskphone number The number of digits in the longest possible national deskphone number by the algorithm that dials calls from the incoming Call Log or from Web pages Range 1 or 2 digits from 3 to 10 Range 1 or 2 ASCII numeric characters from 5 to 15 Outside line access code The character s dialed including and if any to access public network local trunks by the algorithm that dials calls from the incoming Call Log or from Web pages Range 0 2 dialable characters including Null Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps full duplex if supported by the hardware 5 of 7 Issue 5 May 2014 69 Administering Deskphone Options Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name De
92. he deskphone 58 1600 Series IP Deskphone Administrator Guide Release 1 3 5 The GROUP System Value The GROUP System Value You might have different communities of users all of which have the same deskphone model but which require different administered settings For example you might want to restrict Call Center agents from being able to Logoff which might be an essential capability for hot desking associates We provide examples of the group settings for each of these situations later in this section Use the GROUP system value for this purpose 1 identify which deskphones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group is assigned as Group 0 2 At each non default deskphone instruct the installer or user to invoke the GROUP Local dialpad Administrative procedure as specified in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide and specify which GROUP number to use The GROUP System value can only be set on a phone by phone basis 3 Once the GROUP assignments are in place edit the configuration file to allow each deskphone of the appropriate group to download its proper settings Here is an example of the configuration file for the Call Center agent IF GROUP SEQ 1 goto CALLCENTER IF GROUP SEQ 2 goto HOTDESK specify settings unique to Group 0 goto END CALLCENTER specify se
93. he deskphone should dial to access your voice mail system such as AUDIX or Octel e a Feature Access Code FAC that allows users to transfer an active call directly to voice mail FACs are supported only for QSIG integrated voice mail systems like AUDIX or Octel QSIG is an enhanced signaling system that allows the voice mail system and Avaya Aura Communication Manager Automated Call Processing ACP to exchange information When the user presses the Messages button on the deskphone that number or FAC is automatically dialed giving the user one touch access to voice mail The settings file specifies the deskphone number to be dialed automatically when the user presses this button The command is SET MSGNUM 1234 where 1234 is the Voice Mail extension Avaya Aura Communication Manager hunt group or VDN For more information see Table 9 MSGNUM is used both in native support and when the deskphone is aliased using non native support Messaging must be configured for native support A separate Voice Mail extension can be administered for each station 30 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Deskphone Administration Deskphone Administration This section describes how to administer Avaya Aura Communication Manager for 1600 Series IP Deskphones For detailed information about administering Avaya Aura Communication Manager see the following Avaya documents e Administrator Guide for Avaya Aura Communicatio
94. hen the deskphone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you understand how the 1600 Series IP Deskphones relate to the routers and servers in your network Step 1 Deskphone to Network The deskphone is appropriately installed and powered After a short initialization process the deskphone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router on the network receives and relays this message to the appropriate DHCP server if the phone IP address is 0 0 0 0 Issue 5 May 2014 11 Administration Overview and Requirements Step 2 DHCP Server to Deskphone The DHCP file server provides information to the deskphone as described in DHCP and File Servers on page 37 Among other data passed to the deskphone is the IP address of the HTTP or HTTPS server Step 3 Deskphone and File Server The 1600 Series IP Deskphones can download script files and settings files from either an HTTP or HTTPS server These deskphones can also download the application files from the HTTP server The deskphone queries the file server which transmits a script file to the deskphone This script file at a minimum tells the deskphone which application file the deskphone must use The application file is the software that has the telephony functionality The deskphone uses the script fi
95. higher priority than Priority 1 Network Audio Quality Display on 1600 Series IP Deskphones All 1600 Series IP Deskphones give the user an opportunity to monitor network audio performance while on a call For more information see the deskphone user guide While on a call the deskphones display network audio quality parameters in real time as shown in Table 4 Table 4 Parameters in Real Time Parameter Possible Values Received Audio Coding G711 G711u G 711a G726 G729A or G 729B Packet Loss No data or a percentage Late and out of sequence packets are counted as lost if they are discarded Packets are not counted as lost until a subsequent packet is received and the loss confirmed by the RTP sequence number Packetization Delay No data or an integer number of milliseconds The number reflects the amount of delay in received audio packets and includes any potential delay associated with the codec One way Network Delay No data or an integer number of milliseconds The number is one half the value RTCP computes for the round trip delay Network Jitter No data or an integer number of milliseconds reporting the Compensation Delay average delay introduced by the jitter buffer of the deskphone The implication for LAN administration depends on the values the user reports and the specific nature of your LAN like topology loading and QoS administration This information gives the user an idea of how network conditio
96. hone or its attached PC as dictated by the MAC address in the packet All 1600 Series deskphones support Supplicant operation and parameter values as specified in IEEE 802 1X but as of software Release 1 2 only if the value of the parameter DOT1XSTAT is 1 or 2 If DOT1XSTAT has any other value Supplicant operation is not supported IP deskphones will respond to unicast EAPOL frames frames with the deskphone s MAC address as the destination MAC address and a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only respond to EAPOL frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value Issue 5 May 2014 75 Administering Deskphone Options of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before the Supplicant is disabled As of software Release 1 2 the system parameter DOT1XSTAT determines how the deskphone handles Supplicants as follows e When DOT1XSTAT 0 Supplicant operation is completely disabled This is the default value e When DOT1XSTAT 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages e When DOT1XSTAT 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages Note If the Ethernet line interface link fails the 802 1X Supp
97. hones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint Encryption of the audio information exchanged between the IP deskphone and the call server or far end deskphone Network Address Port Translation 1 of 2 Issue 5 May 2014 117 Glossary of Terms NAT OPS PHP PSTN QoS RSVP RTCP RTP SDP Signaling Channel Encryption SIP SNTP TCP IP TFTP TLS UDP Unnamed Registration VLAN VoIP Network Address Translation Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Deskphone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Session Description Protocol A well defined format for conveying sufficient information to discover and participate in a multimedia session Encryption of the signaling protocol exchanged between the IP deskphone and the
98. iate uses the script file to look for a settings file The settings file contains options you have administered for any or all of the 1600 Series IP Deskphones in your network For more information about the settings file see Contents of the Settings File on page 58 Software When shipped from the factory the1600 Series IP Deskphones might not contain sufficient software for registration and operation When the deskphone is first plugged in a software download from an HTTP server starts to give the phone its proper functionality For software upgrade downloads the call server provides the capability for a remote restart of the 1600 Series IP Deskphone As a result of restarting the deskphone automatically starts reboot procedures If new software is available on the server the deskphone downloads it as part of the reboot process The Avaya 1600 Series IP Deskphones Installation and Maintenance Guide covers upgrades to a previously installed deskphone and related information Issue 5 May 2014 55 Deskphone Software and Application Files 1600 Series IP Deskphone Scripts and Application Files Choosing the Right Application File and Upgrade Script File The software releases containing the files needed to operate the 1600 Series IP Deskphones are bundled together You download this self extracting executable file to your file server from the Avaya support Web site at http www avaya com support The file is available in both zipped
99. icable The file server file path is the root directory used for all transfers by the server All files are uploaded to or downloaded from this default directory In configurations where the upgrade script and application files are in the default directory do not use item 6 in Table 3 As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 5 Server Administration e Editing the configuration file on the applicable HTTP or HTTPS file server as covered in 1600 Series IP Deskphone Scripts and Application Files Issue 5 May 2014 17 Network Requirements Other Network Considerations SNMP The 1600 Series IP Deskphones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 SMlv2 The deskphones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPv1 Fully compatible means that the deskphones respond to queries directed either at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can use the system value SNMPADD to restrict the IP addresses from which the deskphone accepts SNMP queries You can also customize your community string with the system value SNMPSTRING For more information see Chapter 5 Server Administration and Table 9 1600 Series IP Deskphone Customizable Sy
100. ication Manager Document Number 555 233 504 on the Avaya support Web site DIFFSERV The DiffServ values change to the values administered on the media server as soon as the deskphone registers For more information see Chapter 4 Network Quality Administration in Administration for Network Connectivity for Avaya Aura Communication Manager Document Number 555 233 504 Unless there is a specific need in your enterprise LAN Avaya recommends that you do not change the default values Issue 5 May 2014 29 Avaya Aura Communication Manager Administration Voice Mail Integration 1600 Series IP Deskphones with Avaya Aura Communication Manager 5 2 Native Support Release 1 1 provides native support for 1600 Series IP Deskphones running on Avaya Aura Communication Manager Release 5 2 or later When native support applies pressing the Messages button causes the deskphone to first determine if the call server has a dedicated number for retrieving voice mail and when found to proceed with voice mail retrieval 1600 Series IP Deskphones Aliased as 4600 Series IP Deskphones When native support does not apply 1600 Series IP Deskphones are aliased as 4600 Series IP Deskphones and run under an Avaya Aura Communication Manager Release earlier than 5 2 In this case use the settings file to configure the Messages button by setting the system parameter MSGNUM to any dialable string MSGNUM examples are e astandard deskphone number t
101. ication Status Flags and Their Meaning APPSTAT Value Meaning 0 Redial and Call Log are suppressed Contact changes are not allowed 1 All administered applications are displayed with full functionality This is the default value 2 Call Log is suppressed Contact changes are not allowed Only one number Redial is allowed 3 Contact changes are not allowed In Table 19 suppressed applications are not displayed to the user Softkey labels application tabs and so on are not labeled or displayed Options associated with suppressed applications can continue to display unless you override them by appropriate OPSTAT parameter administration Displayed options have no effect while the application is suppressed In Table 19 Contact changes are not allowed means the Contact application displays and the user can make calls as normal Any controls that allow the user to change any aspect of the Contact application do not display This restriction includes the ability to add delete or edit any Contact name or number In Table 19 Only one number Redial is allowed means the user Option that allows a choice between displaying last numbers dialed is suppressed The Redial buffer stores only one number The Redial application does not display since the user can redial only one number This restriction allows privacy once a given user has left the deskphone You can e set APPSTAT to 1 for example in a staging area e administe
102. ield if that field is non zero DNSSRVR Option 6 if received which might be a list of IP addresses DOMAIN Option 15 if received DHCP lease time Option 51 DHCP lease renew time Option 58 if received if received DHCP lease rebind time Option 59 if received The system values L2Q L2QVLAN and PHY2VLAN are not set from a name value pair if those system values were previously set by LLDP For more information see Link Layer Discovery Protocol LLDP Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If it is listed continue with the next section If it is not listed install the DHCP server 42 1600 Series IP Deskphone Administrator Guide Release 1 3 5 DHCP Server Administration Creating a DHCP Scope for the IP Deskphones Use the following procedure to create a DHCP scope for the IP deskphones 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope gt Create 4 Using information recorded in Table 3 Required Network Information Before Installation P
103. inhibit a sophisticated user from obtaining access to local procedures Administering this password can limit access to all local procedures including VIEW VIEW is a read only option that allows review of the current deskphone settings Table 9 1600 Series IP Deskphone Customizable System Parameters Parameter Name Default Value Description and Value Range AGCHAND 1 Automatic Gain Control status for handset O disabled 1 enablea 10f7 Issue 5 May 2014 65 Administering Deskphone Options Table 9 1600 Series IP Deskphone Customizable System Parameters continued Parameter Name Default Value Description and Value Range AGCHEAD AGCSPKR APPNAME APPSTAT AUTH BAKLIGHTOFF BRURI DHCPSTD DNSSRVR DOMAIN DOT1X 1 1 Null 1 120 Null 0 0 0 0 Null Automatic Gain Control status for headset O disabled 1 enabled Automatic Gain Control status for Speaker O disabled 1 enabled Primary application image file name as provided in the 1600upgrade txt file Controls whether specific applications are enabled restricted or disabled Values are 1 all applications enabled 2 Speed Dial Contacts changes and Call Log disabled and Redial last number only 3 Speed Dial Contacts changes disabled 0 Speed Dial Contacts changes Call Log and Redial disabled Script file authentication value 0 HTTP is acceptable 1 HTTPS is required Number of minutes without display ac
104. installing17 Interface Control 2 2 ee 89 Interface administeringthe 8 Inter Network Region Connection Management Form 130 IP Address Lists and Station Number Portability 20 IP Address Mapping Form 128 IP Addresses administering 6 IP Codec Set Form 2 2 2 200 129 IP Interface and Addresses for media servers 27 IP Options System Parameters Form 192 ISO IEC ANSVIEEE Documents 121 ITU Documents clle 120 L Language Selection 101 Link Layer Discovery Protocol LLDP 78 Issue 5 May 2014 135 Index LLDP Data Units Transmitted 78 Local Administrative Options 83 LOG Procedure o o eee 97 Logoff Procedure o o 98 M Media Server Switch Administration 27 Media Server Administration Other Considerations 30 Media Server Field Names and Corresponding Script File Parameter Names52 N NAT 2 mor a Grae oy ws hee Ree ee ee d 29 Network Assessment 2 2 2 ee ee 15 Network Audio Quality Display 20 Network Audio Quality Display on 1600 Series IP Deskphones on page 1619 Network Considerations Other 18 Network Information Required 17 Network Region Form aaoo a 131 Network Requirements 15 O On Hook Dialing administration 32 Options and Applications Ad
105. isplays Router nnn nnn nnn nnn New where nnn nnn nnn nnn is the current system value of the gateway router IP address Enter the Gateway router IP address followed by the button The deskphone displays Mask nnn nnn nnn nnn New where nnn nnn nnn nnn is the current system value of the IP netmask Issue 5 May 2014 95 Administering Deskphone Options 5 Enter the IP netmask followed by the button The deskphone displays FileSv nnn nnn nnn nnn New where nnn nnn nnn nnn is the current system value of the HTTP HTTPS server IP address 6 Enter the File server followed by the button The deskphone displays one of the following texts depending on the current setting of the system parameter NVL2Q 802 1Q If NVL2Q is 0 802 1Q auto change OK If NVL2Q is 1 802 1Q on change OK If NVL2Q is 2 802 1Q off change OK 7 Press to change 802 1Q to the next sequential value For example if the current value is 0 auto pressing changes it to 1 on and if the current value is 2 off pressing changes it to 0 auto The display is updated to show the current status of 802 1Q 8 Press the button to continue the procedure without changing the displayed status of 802 1Q The deskphone displays the following text VLAN ID dddd New _ where dddd is the current system value of the 802 1 VLAN ID 9 Enter a valid value between 0 and 4094 for th
106. ith Avaya Aura Communication Manager follow these general guidelines e Define the IP interfaces for each CLAN and Media processor circuit pack on the switch that uses the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Aura Communication Manager Document 555 233 504 e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative The IP Softphone field does not have to be set to y Yes If you are using the 1600 Series IP Deskphones with Avaya Aura Communication Manager Branch see the Avaya Aura Communication Manager Branch Device Manager online help for information about administering these deskphones Issue 5 May 2014 27 Avaya Aura Communication Manager Administration UDP Port Selection The 1600 Series IP Deskphones can be administered from the Avaya Aura Communication Manager Network Region form to support UDP port selection Locate specific port assignment diagrams in the 1600 IP Deskphone Installation and Maintenance Guide For information about Avaya Aura Communication Manager implementation see Administration for Network Connectivity for Avaya Aura Communication Manager Document Number 555 233 504 on the Avaya support Web site Administer the switch to use a port within the proper range for the specific LAN and the IP deskphone s copy that port If no UDP port range is administe
107. le to determine if it has the proper application file If the deskphone determines the proper application file is missing the deskphone requests an application file download from the HTTP server The deskphone then downloads the file and conducts some checks to ensure that the file was downloaded properly If the deskphone determines it already has the proper file the deskphone proceeds as described in the next paragraph without downloading the application file again The deskphone checks and loads the application file then uses the script file to look for a settings file if appropriate The optional settings file can contain settings you have administered for any or all of the 1600 Series IP Deskphones in your network For more information about this download process and settings file see Chapter 6 Deskphone Software and Application Files Step 4 Deskphone and the Call Server The call server referred to in this step is the Avaya Media Server In this step the deskphone might prompt the user for an extension and password The deskphone uses that information to exchange a series of messages with the call server For a new installation and for full service the user can enter the deskphone extension and password For a restart of an existing installation this information is already stored on the deskphone but the user might have to confirm the information The deskphone and the call server exchange more messaging The expected result is th
108. les and settings files from either an HTTP or HTTPS server These deskphones download the application files from the HTTP server The HTTPS server applies only if the server supports Transport Layer Security TLS encryption Note The script files application files and settings files discussed in this chapter are identical for HTTP and HTTPS servers The generic term file server refers to both HTTP server and HTTPS server The file downloading process is the same for both servers except when you use an HTTPS server a TLS server is contacted first The deskphone queries the file server which transmits a script file to the deskphone The script file tells the deskphone which application file the deskphone must use The application file is the software that has the telephony functionality and is easily updated for future enhancements In a newly installed deskphone the application file might be missing In a previously installed deskphone the application file might not be the proper one In both cases the deskphone requests a download of the proper application file from the HTTP server The file server downloads the file and conducts some checks to ensure that the file was downloaded properly If the deskphone determines it already has the proper file the deskphone proceeds to the next step without downloading the application file again After checking and loading the application file the 1600 Series IP Deskphone if appropr
109. licant if enabled enters the Disconnected state The 802 1X Supplicant variable userLogoff normally has a value of FALSE This variable will be set to TRUE before the deskphone drops the link on the Ethernet line interface and back to FALSE after the link has been restored The userLogoff variable may also be briefly set to TRUE to force the Supplicant into the LOGOFF state when new credentials are entered 802 1X Pass Through and Proxy Logoff 1600 Series IP Deskphones with a secondary Ethernet interface support pass through of 802 1X packets to and from an attached PC This enables an attached PC running 802 1X supplicant software to be authenticated by an Ethernet data switch The IP Deskphones support two pass through modes e pass through and e pass through with proxy logoff The DOT1X parameter setting controls the pass through mode In Proxy Logoff mode DOT1X 1 when the secondary Ethernet interface loses link integrity the deskphone sends an 802 1X EAPOL Logoff message to the data switch on behalf of the attached PC The message alerts the switch that the device is no longer present For example a message would be sent when the attached PC is physically disconnected from the IP deskphone When DOT1X 0 or 2 the Proxy Logoff function is not supported 802 1X Supplicant Operation 1600 IP Deskphones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authen
110. lications This prevents a user from bypassing your APPSTAT restrictions by editing the backup file For information about APPSTAT see The Application Status Flag APPSTAT on page 114 During backup file restoration user activity is prohibited untila Restore successful or Restore Failed message displays When a restore attempt fails if a retrieved file has no valid data or ifa retrieved file cannot be successfully stored a Retrieval Failed message displays at the deskphone until the user takes another action Data retrieval considerations are as follows 110 When you create a backup file rather than edit an existing one be sure to create the file with UTF 16 LE little endian characters with Byte Order Mark BOM for LE of OxFFFE Backup saves data values using the generic format name value For specific formats see Backup All identifiers for example names are interpreted in a case insensitive manner but the case of parameter values Contact names and numbers is preserved Spaces preceding within or following a name are treated as part of the name CR and lt LF gt UTF 16 characters 0x000D and 0x000A respectively are interpreted as line termination characters Blank lines are ignored When an identifier is not recognized or is invalid the entire line is ignored Likewise if an identifier is valid but the data itself is invalid or incomplete the line is ignored When an identifier is valid with valid and
111. lies The text indicates any additional qualifications or clarifications In many cases the ports used are the ones called for by IETF or other standards bodies Issue 5 May 2014 21 Network Requirements Figure 1 Signaling Audio and Management Diagram Signaling Audio and Management 1600 Series IP Deskphone Port 49300 Port 1500 6500 E randomly selected Port 4000 1 0000 randomly selected range may be changed via Gatekeeper administration always an even number Port audio port 1 only active during a call if RTCP is enabled Port audio port 2 MI only active during a call if RTCP monitoring is enabled Port 161 TE gt H 323 RAS UDP IP gt H 323 Signaling TCP IP lt q lt gt RTP Audio UDP IP lt gt RTCP UDP IP gt RTCP UDP IP q SNMP UDP IP ul 22 1600 Series IP Deskphone Administrator Guide Release 1 3 5 H 323 Gatekeeper EN Port 1719 E Port 1720 Media Gateway or another IP endpoint Port selected from the audio port range administered for the network region RI Port audio port 1 Voice Monitoring Manager Port depends on Voice Monitoring Manager admin SNMP MIB Viewer Port depends on MIB viewer admin Figure 2 Initialization and Address Resolution Diagram Initialization and Address Resolution DHCP TCP IP 1600 Se
112. liga 044 644 0 8 es Re Se we 3 XAR ew we 2 Backup Hestor seais dara ORT REDE ED ES BackUp 5 te ee elise tbe A AAA A E RESIO 0 02 a Ge a A Se e e ree aw oe eS ee E Chapter 8 Administering Applications and Options Customizing 1600 Series IP Deskphone Applications and Options The Application Status Flag APPSTATD Appendix A Glossary of Terms Appendix B Related Documentation e IE IF IDOCUMEING e dea ITU Documents uu on onn ISO IEC ANS IEEE Documents eee Appendix C Sample Administration Forms po EMEN rrr 4 1600 Series IP Deskphone Administrator Guide Release 1 3 5 99 101 101 103 106 107 108 109 111 111 114 117 119 119 120 121 123 133 Chapter 1 Introduction About This Guide This guide is for personnel who administer Avaya Aura Communication Manager Avaya Aura Communication Manager Branch formerly known as Avaya Distributed Office DHCP HTTP HTTPS servers for Avaya 1600 Series IP Deskphones a Local Area Network LAN or a Web server The 1600 Series IP Deskphones use Internet Protocol IP technology with Ethernet line interfaces and support the H 323 protocol only The 1600 Series IP Deskphones provide support for DHCP HTTP and HTTPS over IPv4 which enhances the adminis
113. limits video Intervening Dyn rgn set WAN Units Total Norm Prio Shr Regions CAC NoLimit NoLimit NoLimit 00 10 0 46 WN H The entries on the IP Address network map shown in Figure 6 might redirect endpoints into a particular network region That region could be different from what is administered on the previous forms 130 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Figure 9 IP Network Region Form Lem ww oe 1 omen me Issue 5 May 2014 131 Sample Administration Forms Figure 10 IP Options System Parameters Form ET lative Configuration Manager Version 5 2 5 connected to 135 11 193 7 5022 fe 5 132 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Index Numerical 1600 Series IP Telephone R Statl socos s s ara Wea a a 88 1600 Series IP Telephones Administering Options for 65 Administration Alternatives and Options 6 Customizable System Parameters 65 Customizing Applications and Options 11 Initialization Process o 11 Network Audio Quality Display 20 Scripts and Application Files 56 1603 16035W 1603 1 IP Telephone 34 1608 1608 IP Telephone 34 1616 1616 11P Telephones 34 8021X Ske a ooh a td HE 75 A About This Guide ooa ee 3 ADDR Option o 94 Ad Hoc Conferences o 35 Administering Applications
114. mentation Other Documentation See the Avaya support site at http Awww avaya com support for 1600 Series IP Deskphone technical and end user documentation The following documents are available for the 1600 Series IP Deskphones Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Document Number 16 601438 Avaya one X Deskphone Value Edition 1600 Series IP Deskphone Pre Installation Checklist Document Number 16 601439 Avaya one X Deskphone Value Edition 1600 Series IP Deskphone Safety Instructions Document Number 16 601440 Avaya one X Deskphone Value Edition 1600 Series IP Deskphones BM32 Button Module Installation and Safety Instructions Document Number 16 601441 Avaya one X 9600 Series IP Deskphone Application Programmer Interface API Guide Document Number 16 601442 Avaya 1600 Series IP Deskphones Administrator Guide Document Number 16 601443 Avaya 1603 16035W 1603 1 16035W I IP Deskphone User Guide Document Number 16 601444 Avaya 1608 1608 l IP Deskphone User Guide Document Number 16 601446 Avaya 1616 1616 I IP Deskphone User Guide Document Number 16 601448 Avaya one X Deskphone Value Edition 1600 Series IP Deskphones BM32 Button Module User Guide Document Number 16 601450 Avaya one X Deskphone Value Edition 1600 Series IP Deskphone Wall Mount Instructions Document Number 16 601453 Avaya one X Deskphone Value Edition 1600 Series IP Deskphone Stand Instructions
115. ministering 311 Options Administering 65 Options Customizing iti Options entering using the Telephone Dialpad 83 Options for 1600 Series IP Telephone Administration 6 Other Considerations for media server administration 30 Other Network Considerations 18 P Parameter Data Precedence 9 Parameter Values 92 Parameters in Real Time 20 Parameters Saved During Backup 109 Parameters Customizable 65 112 Pass Through and Proxy Logoff 802 1X 76 Port Utilization Selection syra enaa we She ek e pod ge s 28 TGP UDP ios ook ER EEEG 21 Proxy Logoff and Pass Through 802 1X 76 Q DOS vg ea mE ho v RA RR ROAD 19 28 Administrative Parameters 8 IEEE 802 1D and802 10 o ca soa a aos eoa 28 136 1600 Series IP Deskphone Administrator Guide Release 1 3 5 R Registration and Authentication 24 Related Documentation 119 Reliability and Performance 18 Requirements a sos owe vow eo yore a e 5 Call Server o 25 Hardware 15 NEIWOTK sci oe a 15 SelVel cath das alee tal Y prata a ED 16 Reset System Values o 86 Restore 2 ae a a A S OS 109 Hestore Backup c e soc e a ee 107 Restrict Last Call Appearance administration 33 RSVPandRTCP 2
116. n Manager Document 03 300509 e Feature Description and Implementation for Avaya Aura V Communication Manager Document 555 245 770 For detailed information about administering Avaya Aura Communication Manager Branch for 1600 Series IP Deskphones see the Avaya Aura Communication Manager Branch Device Manager online help System Wide Administration This section refers to Avaya Aura Communication Manager administration on the Switch Administration Terminal SAT or by Avaya Site Administration The system wide Avaya Aura Communication Manager form and the particular page that needs to be administered for each feature are provided These features which already exist are not required but are recommended because they optimize the deskphone user interface Avaya Aura Communication Manager Release 3 0 or greater is required Note See Appendix C Sample Administration Forms for illustrated examples of the pages used to administer Avaya Aura Communication Manager features Feature Related System Parameters Release 1 1 supports the functionality introduced on Avaya Aura Communication Manager Release 5 2 that allows call server administration of three system wide parameters By administering these parameters on Avaya Aura Communication Manager they can be automatically downloaded to the deskphone during registration instead of or in addition to from the settings file or locally per deskphone The three system parameters are SNMP commu
117. ndalone download If you already have such a file because you downloaded it for a previous 1600 Series 9600 Series or 4600 Series IP Deskphone release installing the standalone file overwrites the original file Note To facilitate administration the 1600 Series 9600 Series and 4600 Series IP Deskphones use the same 46xxsettings txt file In Table 18 parameters shown with a Mandatory status must be accurate and non null for the application to work You can change parameters with an Optional status to suit your environment If you do not change parameters the defaults are used Issue 5 May2014 111 Administering Applications and Options Table 18 1600 Series IP Deskphone Customizable System Parameters Parameter Name Default Value Status Description and Value Range General User Parameters APPSTAT 1 Optional Applications status flag See The Application Status Flag APPSTAT on page 114 fora description See Table 19 for the range of values OPSTAT 111 Optional Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpr
118. ne Administrator Guide Release 1 3 5 Chapter 5 Server Administration Software Checklist Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machine AX CAUTION The firmware in the 1600 Series IP Deskphones reserves IP addresses of the form 192 168 0 24 and 192 168 1 x for internal communications The deskphone s improperly use addresses you specify if they are of that form DHCP and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 1600 Series IP Deskphone network by removing the need to individually assign and maintain IP addresses and other parameters for each IP deskphone on the network The DHCP server provides the following information to the 1600 Series IP Deskphones e IP address of the 1600 Series IP Deskphone s e IP address of the Gatekeeper board on the Avaya Media Server e IP address of the HTTP or HTTPS server e he subnet mask e IP address of the router e DNS Server IP address Administer the LAN so each IP deskphone can access a DHCP server that contains the IP addresses and subnet mask The IP deskphone cannot function without an IP address The failure of a DHCP server at boot time leaves all the affected deskphones unusable A user can manually assign an IP address to an IP deskphone When the DHCP server finally returns the deskphone never looks for a DHCP server unless the static
119. nistrator Guide Release 1 3 5 Media Server Switch Administration The four IEEE 802 IP Q QoS parameters in the deskphones that can be administered on the IP Network Region form are L2Q L2QVLAN L2QAUD and L2QSIG To set these parameters at the switch see About Quality of Service QoS and voice quality administration in Administration for Network Connectivity for Avaya Aura Communication Manager Document Number 555 233 504 To set these parameters manually see the 1600 IP Deskphone Installation and Maintenance Guide You can specify VLAN ID and VLANTEST values with the ADDR Local Administrative Option Note All local administrative procedures are on a phone by phone basis Administration using Avaya Aura Communication Manager DHCP and HTTP applies to the deskphone system itself or to a range of deskphones NAT Network Address Translation NAT usage can lead to problems that affect the consistency of addressing throughout your network All H 323 IP Deskphones support NAT interworking Support for NAT does not imply support for Network Address Port Translation NAPT The deskphones do not support communication to the PBX through any NAPT device NAT requires specific administration on the media server A direct Avaya IP Deskphone to Avaya IP Deskphone call with NAT requires Avaya Aura Communication Manager Release 3 0 or greater software For more information see Administration for Network Connectivity for Avaya Aura Commun
120. nity string SNMP Source IP addresses Issue 5 May 2014 31 Avaya Aura Communication Manager Administration and Craft Access Code PROCPSWD Administer these three parameters using Page 3 of the change system parameters ip options form Avaya Aura Communication Manager Feature Administration Feature Administration On Hook Dialing Set up Avaya Aura Communication Manager so that the phone supports on hook dialing Use the System Parameters Features form page 10 Use the command Change system parameters features to view the form and make the change Auto Hold Set up Avaya Aura Communication Manager to enable Auto Hold so that the phone automatically places an active call on hold when the user answers or resumes a call on another call appearance Use the System Parameters Features form page 6 Coverage Path Administer a coverage path for both phone demonstration and normal operations Use the Coverage Path form and give it a number for example Coverage path 1 If Voice Mail is available this is also where you administer the hunt group or VDN depending on the type of Voice Mail system being used Enhanced Conference Enable enhanced conference display to support the user Features experience for conferences Block Enhanced Conference Display on the Class of Restriction COR form must be set to No Use the command Change COR followed by a number to view the em and make the change a sample of the Class of Restriction orm
121. ns Assuming proper administration most of the problems reported by deskphone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP deskphone performance The Avaya 1600 Series IP Deskphones Installation and Maintenance Guide covers possible operational problems that might be encountered after successful 1600 Series IP Deskphone installation The following User Guides also contain guidance for users having problems with specific IP deskphone applications e Avaya 1603 16035W 1603 1 16035W 1I IP Deskphone User Guide Document Number 16 601 444 e Avaya 1608 1608 IP Deskphone User Guide Document Number 16 601446 e Avaya 1616 1616 1 IP Deskphone User Guide Document Number 16 601448 e Avaya one X Deskphone Value Edition 1600 Series IP Deskphones BM32 Button Module User Guide Document Number 16 601450 Issue 5 May 2014 13 Administration Overview and Requirements 14 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Chapter 3 Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support for all applications e H 323 e DHCP e HTTP HTTPS and e Jitter buffers Also QoS support is required to run VoIP on your configuration For more information see Appendix B Related Documentation and UDP Port Selection on page 28
122. ns affect the audio quality of the current call Avaya assumes you have more detailed tools available for LAN troubleshooting IP Address Lists and Station Number Portability The 1600 Series IP Deskphones provide the capability to specify IP address lists On startup or a reboot the deskphone attempts to establish communication with these various network elements in turn The deskphone starts with the first address on the respective list If the communication is denied or times out the deskphone proceeds to the next address on the appropriate list and tries that one The deskphone does not report failure unless all the addresses on a given list fail thereby improving the reliability of IP telephony 20 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Other Network Considerations This capability also has the advantage of making station number portability easier Assume a situation where the company has multiple locations in London and New York all sharing a corporate IP network Users want to take their deskphones from their offices in London and bring them to New York When users start up their deskphones in the new location the local DHCP server usually routes them to the local call server With proper administration of the local DHCP server the deskphone knows to try a second call server IP address this one in London The user can then be automatically registered with the London call server Chapter 5 Server Administration
123. ns on page 72 If your LAN environment includes Virtual LANs VLANs your router must respond to ARPs for VLAN tagging to work properly QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See QoS on page 28 about QoS implications for the 1600 Series IP Deskphones All 1600 Series IP Deskphones provide some detail about network audio quality For more information see Network Audio Quality Display on 1600 Series IP Deskphones on page 20 IEEE 802 1P and 802 1Q For more information about IEEE 802 1P and IEEE 802 1Q and the 1600 Series IP Deskphones see IEEE 802 1P and 802 1Q on page 28 and VLAN Considerations on page 72 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet 7 Network management traffic 6 Voice traffic with less than 10ms latency 5 Voice traffic with less than 100ms latency 4 Controlled load traffic for critical data applications 3 Traffic meriting extra effort by the network for prompt delivery for example executive e mail Reserved for future use The default priority for traffic meriting the best effort for prompt delivery of the network e 1 Background traffic such as bulk data transfers and backups e oe e N Issue 5 May 2014 19 Network Requirements Note Priority 0 is a
124. o replace English End users can then select which of those languages they want their deskphone to display All downloadable language files contain e UTF 16 encoded Unicode characters only e afile name ending in txt e the language name as it should be presented to the user for selection e atranslation of each available language name into all other languages e an indication of the preferred character input method as shown in Table 14 Issue 5 May 2014 101 Administering Deskphone Options e text string replacements for the built in English text strings for example entry prompts and error messages e an indication of the font corresponding to the language Table 14 Language Files Available with Software Downloads for 1600 Series Global Deskphones Language Character Input Method Font to be specified in each respective language file Dutch Latin 1 Default English Latin 1 Default French Canadian French Default French Parisian French Default German German Default ltalian Italian Default Portuguese Brazilian Portuguese Default Russian Russian Default Spanish Castilian Spanish Default Spanish Latin American Spanish Default Note The 1600 Series Global Deskphones also support half width Katakana There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as
125. on the deskphone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see DHCP and File Servers on page 37 AX CAUTION The files defined by HTTP server configuration must be accessible from all IP deskphones invoking those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS A Important You must use the Avaya Web configuration server to obtain HTTPS so information is authenticated The Avaya Web configuration server does not support backup restore If you intend to use HTTP for backup restore purposes you must use an HTTP server that is independent of the Avaya Web configuration server To set up an HTTP server e Install the HTTP server application e Administer the system parameter HTTPSRVR to the address es of the HTTP server Include these parameters in DHCP Option 242 or the appropriate SSON Option Issue 5 May 2014 49 Server Administration e Download the upgrade script file and application file s from the Avaya Web site http www avaya com support to the HTTP server For more information see Contents of the Settings File on page 58 Note Many LINUX servers distinguish between upper and lower case names Ensure that you specify the settings
126. onnected To enable Conference Details capabilities 1 On the Class of Restriction COR form make sure that Block Enhanced Conference Transfer Displays is set to No 2 As described in On Hook Dialing administer the Conference Display Feature Button to a Phone button on the Phone screen Shuffling Administer shuffling on three forms e Feature Related Parameters form shown in Figure 5 Set the Direct IP IP Audio Connections field to y yes e IP Network Region form shown in Figure 9 Set both the Intra region IP IP Direct Audio field and the Inter region IP IP Direct Audio field to y yes e Station form shown in Figure 2 Set the Direct IP to IP Audio Connection to y yes The Station form setting overrides the network region which overrides the system setting Issue 5 May 2014 35 Avaya Aura Communication Manager Administration Printing Button Labels You can download software from www desi com that enables you to print button labels for the 1600 series deskphones To download this software perform the following steps 1 Using your web browser go to www desi com 2 Click DESI downloads 3 Download the appropriate application If you are using Avaya Aura Communication Manager Branch you can export the button settings from Local Manager and import the settings into the DESI application For more information see the Avaya Aura Communication Manager Branch Device Manager online help 36 1600 Series IP Deskpho
127. or 1600 Series IP Deskphones the file remains as 46XXOPTIONS This allows shared use by 4600 9600 and 1600 Series IP Deskphones Verify the Default Option 242 16000PTION 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP deskphone Select Defaults from the DHCP_Options menu In the Option Name pull down list select 242 16000PTION Verify that the Value String box contains the correct string from DHCP Server Administration O a A O If not update the string and click the OK button twice Verify the Scope Option 242 16000PTION 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 242 16000PTION 3 Click the Value button 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 38 If not update the string and click the OK button Issue 5 May 2014 45 Server Administration Verify the Global Option 242 16000PTION 1 2 3 4 Select Global under DHCP OPTIONS In the Active Options scroll list click 242 16000PTION Click the Value button Verify that the Value String box contains the correct value from DHCP Generic Setup on page 38 If not update the string and click the OK button Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Use
128. or normal operation you must set up a coverage path for each deskphone Administer the Station form to point to the appropriate system coverage path for example coverage path 1 Set Auto select any idle appearance to N no to optimize answering calls Set Restrict Last Call Appearance to Y yes Set Conference Transfer on Primary Appearance to Y yes to ensure that conference transfer of a bridged appearance works properly Issue 5 May 2014 33 Avaya Aura Communication Manager Administration Feature Buttons and Call Appearances For the 1603 1603SW 1603 I 1603SW I and 1608 1608 1 IP Deskphones You can administer Feature Call Appearance Buttons 1 8 on the Avaya Aura Communication Manager Station form which the deskphone Feature screen then displays in sequence The deskphone does not display any of the Feature Button labels administered on buttons 9 24 These deskphones do not support the BM32 Button Module For the 1616 1616 I IP Deskphones You can administer Feature Call Appearance Buttons 1 16 on the Avaya Aura Communication Manager Station form The features administered on the Station form appear in the same sequence on the deskphone Feature screen Features administered on the Expansion Module BM32 Call Appearance buttons display on the deskphone Features screen following the first 16 administered feature buttons All administered BM32 Button Labels Call Appearances and Feature Buttons display on
129. pplies only to 16xx IP Deskphones that have a software readable PWB serial number and comcode PWB comcode nnnnnnnnn 9 ASCII numeric characters Applies only to 16xx IP Deskphones that have a software readable PWB serial number and comcode MAC address hh hh hh hh hh hh Each octet of the MAC address displays as a pair of hexadecimal numbers 1 of 3 92 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Table 13 Parameter Values continued Interface Control Name System Value Format L2 tagging CCCCCCCCC Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on auto off if NVL2Q 0 and 802 1Q tagging is off VLAN ID cccc Up to 4 ASCII characters Value is L2QVLAN if 802 1Q tagging is on or none of 802 1Q tagging is off IP address nnn nnn nnn nnn Up to 15 ASCII characters Subnet mask Router File server Call server 802 1X Group nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnnnn nnn nnn nnn nnn nnnnn If DOT1X 20 If DOT1X 1 If DOT1X 22 nnn IPADD value Up to 15 ASCII characters NETMASK value Up to 15 ASCII characters the IP address of the router in use Up to 21 ASCII characters IP address and port of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Up to 21 ASCII characters IP address and port of the call server currently in
130. r e Windows 20039 DHCP Server 38 1600 Series IP Deskphone Administrator Guide Release 1 3 5 DHCP Server Administration Any other DHCP application might work It is the responsibility of the customer to install and configure the DHCP server correctly DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with IP addresses available for the 1600 Series IP Deskphones The following DHCP options Option 1 Subnet mask As described in Table 3 item 3 Option 3 Gateway router IP address es As described in Table 3 item 1 If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 12 Host Name Value is AVohhhhhh where o is A if the OID first three octets of the MAC address for the deskphone is 00 04 0D E if the OID is 00 09 6E L if the OID is 00 60 1D and X if the OID is anything else and where hhhhhh are ASCII characters for the hexadecimal representation of the last three octets of the MAC address for the deskphone
131. r a given deskphone with Contact entries of your choice like the Concierge deskphone number button in the earlier example e then move the deskphone to where it will be used where you have administered APPSTAT to be for example O zero 114 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Customizing 1600 Series IP Deskphone Applications and Options When the relocated deskphone resets it retains its Contact entries like Concierge but does not allow the user to create new entries When you set APPSTAT to any valid value other than 1 the deskphone does not accept any Contact button label changes that might have been made directly on a backup file Only the existing labels of the deskphone are used This restriction prevents circumvention of the APPSTAT restrictions Issue 5 May 2014 115 Administering Applications and Options 116 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Appendix A Glossary of Terms 802 1P 802 1Q 802 1X ARP CELP CLAN DHCP DiffServ DNS Gatekeeper H 323 HTTP HTTPS IETF LAN LLDP MAC Media Channel Encryption NAPT 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1P Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 1600 Series IP deskphones support IEEE 802 1X for pa
132. r names e their default values e the valid ranges for those values and e adescription of each one For DHCP the DHCP Option sets these parameters to the desired values as discussed in DHCP and File Servers on page 37 For HTTP the parameters in Table 9 are set to desired values in the script file For more information see Contents of the Settings File on page 58 When using a media server see Table 7 Media Server Field Names amp Corresponding Script File Parameter Names on page 52 for information on parameters set by the media server application Avaya recommends that you administer options on the 1600 Series IP Deskphones using script files Some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured deskphone models You might choose to completely disable the capability to enter or change option settings from the dialpad You can set the system value PROCPSWD as part of standard DHCP HTTP administration Alternately you can set PROCPSWD on the system parameters ip options form as of Avaya Aura Communication Manager Release 5 2 For more information on dialpad options see the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide AX CAUTION PROCPSWD is likely stored on the server in clear text and is sent to the deskphone in the unencrypted Therefore do not consider PROCPSWD as a high security technique to
133. ral related parameters For more information see VLAN Separation on page 73 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 7of7 Issue 5 May 2014 71 Administering Deskphone Options Note Table 9 applies to all 1600 Series IP Deskphones Certain 1600 IP Deskphones might have additional optional information that you can administer For more information see Chapter 8 Administering Applications and Options VLAN Considerations If your LAN environment does not include Virtual LANs VLANs ignore this section Otherwise this section contains information on how to administer 1600 Series IP Deskphones to minimize registration time and maximize performance in a VLAN environment VLAN Tagging IEEE 802 1Q tagging VLAN is a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice LAN set L2QVLAN to that VLAN and provide voice traffic with priority over other traffic If LLDP was used to set the deskphones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 1600 Series IP Deskphones set the VLAN ID to L2QVLAN and VLAN priority for packets from the deskphone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value
134. re that the proper hardware is in place and your call server software is compatible with the 1600 Series IP Deskphones Avaya recommends the latest PBX software and the latest IP deskphone firmware Switch Compatibility and Aliasing IP Deskphones As of Release 1 1 1600 Series IP Deskphones were natively supported by Avaya Aura Communication Manager Release 5 2 Native support means that if you have Avaya Aura Communication Manager Release 5 2 you e do not have to alias 1600 Series IP Deskphones e can add up to two BM32 Button Modules on each 1616 Series IP Deskphone and e can administer a call coverage deskphone number on a station by station basis If you have Avaya Aura Communication Manager Release 5 1 or earlier you must alias the deskphones as follows 1600 Series Deskphone Model Aliased as Earliest Avaya Aura Communication Manager Release 1603 4610 Avaya Aura Communication Manager 3 0 1603 1 4610 Avaya Aura Communication Manager 3 0 1603SW 4610 Avaya Aura Communication Manager 3 0 1603SW 4610 Avaya Aura Communication Manager 3 0 1608 4610 Avaya Aura Communication Manager 3 0 Issue 5 May 2014 25 Avaya Aura Communication Manager Administration 1600 Series Deskphone Model Aliased as Earliest Avaya Aura Communication Manager Release 1608 1 4610 Avaya Aura Communication Manager 3 0 1616 4620 Avaya Aura Communication Manager 3 0 1616 1 4620 Avaya Aura Communication Manager 3 0 BM32 EU24
135. red on the switch the IP deskphone uses an even numbered port randomly selected from the interval 4000 to 10000 RSVP and RTCP Avaya IP Deskphones implement the Resource ReSerVation Protocol RSVP administered from the media server and the RTP Control Protocol RTCP The Avaya Voice over IP VoIP Monitoring Manager VMON software can then provide real time monitoring and historical data of audio quality for VoIP calls The only way to change these parameters is by appropriate switch administration For more information see your Avaya Media Server administration documentation and Administration for Network Connectivity for Avaya Aura Communication Manager Document Number 555 233 504 QoS The 1600 Series IP Deskphones support both IEEE 802 1P Q and DiffServ Other network based QoS initiatives such as UDP port selection do not require support by the deskphones However they contribute to improved QoS for the entire network IEEE 802 1P and 802 1Q The 1600 Series IP Deskphones can simultaneously support receipt of packets using or not using 802 1Q parameters To support IEEE 802 1P Q you can administer 1600 Series IP Deskphones from the network by appropriate administration of the DHCP or HTTP HTTPS servers or by using dialpad input at the deskphone A Important Avaya Aura Communication Manager administration always takes precedence over manual administration of IEEE 802 1P Q data 28 1600 Series IP Deskphone Admi
136. ressing is necessary when a DHCP server is unavailable Because of the increased opportunities for text entry errors associated with static addressing we very strongly recommend that a DHCP server be installed and static addressing avoided Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps 94 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Interface Control a During normal DHCP processing press the key while to program displays during the DHCP process or b While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute 27238233 7 Mute CRAFT AD DR ff A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The deskphone displays Phone nnn nnn nnn nnn New where nnn nnn nnn nnn is the current IP address system value of the deskphone Enter the deskphone s IP address followed by the button The deskphone displays CallSvsnnn nnn nnn nnn New where nnn nnn nnn nnn is the current system value of the media server gatekeeper IP address Enter the Gatekeeper IP address followed by the button The deskphone d
137. ries IP Deskphone oad Port 68 HTTPS Read Request TCP IP q p HTTPS Data ACKs amp Errors TCP IP m gt Port 1024 5000 Operating System selected a new port is used for each file requested TCP IP p ae Read Request Port 1024 5000 Operating System lt selected a new port HTTPS Data ACKs amp Errors TCP IP is used for each file m requested gt Port 1024 5000 IA g Operating System Other Network Considerations DHCP Server i Port 67 HTTPS Server m Port 411 m Port Operating System selected a new port is used for each file HTTP Server mal Port 80 Port Operating System E selected a new port is used for each file DNS Server E Port 53 Issue 5 May 2014 23 Network Requirements Security For information about toll fraud see the DEFINITY Avaya Aura Communication Manager or Avaya Aura Communication Manager Branch documents on the Avaya support Web site The 1600 Series IP Deskphones cannot guarantee resistance to all Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 5 Server
138. se the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a deskphone number for you to use to report problems or to ask questions about your product The support deskphone number is 1 800 242 2121 in the United States For additional support deskphone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT hitp support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WI
139. ss through and for Supplicant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP deskphone Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 1600 Series IP Deskphones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet Local Area Network Link Layer Discovery Protocol All IP deskp
140. stem Parameters Note As of Release 1 0 SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately For more information about SNMP and MIBs see the IETF references listed in Appendix B Related Documentation The Avaya Custom MIB for the 1600 Series IP Deskphones is available for download in txt format on the Avaya support Web site at http www avaya com support 18 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Other Network Considerations Reliability and Performance All 1600 Series IP Deskphones respond to a ping or traceroute message sent from the DEFINITY MultiVantage Avaya Aura Communication Manager or Avaya Aura Communication Manager Branch system formerly known as Avaya Distributed Office or any other network source The deskphones do not originate a ping or traceroute The 1600 Series IP Deskphones offer and support remote ping and remote traceroute The switch can instruct the deskphone to originate a ping or a traceroute to a specified IP address The deskphone carries out that instruction and sends a message to the switch indicating the results For more information see your switch administration documentation If applicable the deskphones test whether the network Ethernet switch port supports IEEE 802 1P Q tagged frames by ARPing the router with a tagged frame For more information see VLAN Consideratio
141. t lt lt lt o cisco eR SR RE 44 Adding the DHCP Option lt lt 44 Activating the Leases s s oro ok oro ok or orm ws 45 Verifying Your Configuration 45 Windows 2000 DHCP Server lt lt lt lt lt lt o c os s 46 Verifying the Installation of the DHCP Server 46 Adding DHCP Options 4 5522 2hokaR sh og RR RA RR 48 2 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Activating the New Scope EE TERETERE oe 49 HTTP Generic Setup amp 4 eee eee ee 49 HTTP Configuration for actions ee e PO T T s ds 50 For liS Web Serveis s sia 50 Web Configuration Tool aoaaa 52 Chapter 6 Deskphone Software and Application Files 55 General Download Process eee eee eee TET 55 SOWAT lt lt lt eR Ea 3 3 RR RR n AAA TT 55 1600 Series IP ia ds and dipio Files Sik Say o See as 56 Choosing the Right Application File and Upgrade Script File 56 Upgrade Script File i cei O4 HOES EOE Oe 56 A ae 57 Contents of the Settings File o ne icd 58 The GROUP System Value Sd oh a ie oes d eee ee ee es 59 Call Center Administration 4644 42 44 664d Re ew AAA 59 Chapter 7 Administering Deskphone Options eee ee AA A 65 Administering Options for the 1600 Series IP can 4 dos x a ome 65 VLAN Considerations
142. the Enhanced Dialing feature The key to the success of this feature is accurate administration of several important values summarized below Note In all cases the values you administer are the values relevant to the location of the Avaya Media Server at which the IP deskphones are registered If a deskphone is in Japan but its media server is in the United States set the PHNCC value to 1 for the United States In all cases the digits the deskphones insert and dial are subject to standard Avaya Media Server features and administration This includes Class of Service COS Class of Restriction COR Automatic Route Selection ARS and so on As indicated in Table 9 you can administer the system parameter ENHDIALSTAT to turn off the Enhanced Local Dialing feature The system values relevant to the Enhanced Dialing Feature are 106 PHNCC the international country code of the media server For example 1 for the United States 44 for the United Kingdom and so on PHNDPLENGTH the length of the dial plan on the media server PHNIC the digits the media server dials to access public network international trunks For example 011 for the United States PHNLD the digit dialed to access public network long distance trunks on the media server PHNLDLENGTH the maximum length in digits of the national deskphone number for the country in which the Avaya Media Server is located PHNOL the character
143. the Debug mode is available only if you change the default CRAFT password You can change the password to any value between 0000 to 9999999 84 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Local Administrative Options Using the Deskphone Dialpad Use the following procedure to turn the debug mode for the button module serial port to on or off 1 While the deskphone is on hook and idle press the following sequence of keys on the faceplate of the deskphone Mute XXXXX 3 3 2 8 4 Mute XXXXX D E B U G where XXXXX is the changed or non default CRAFT password A Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the following displays based on the current value of the system value NVDEBUG If NVDEBUG 1 Debug mode on O off OK If NVDEBUG 0 Debug mode off l on OK If a value different from the current NVDEBUG value is entered the following text displays left justified at the top of the display Save new value no yes 3 Press the button to terminate the procedure or the button to save the new value If you press the button the deskphone displays the following text New value being saved The deskphone saves
144. the applicable HTTP or HTTPS file server e User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered on all delivery mechanisms Table 1 Administration Alternatives and Options for 1600 Series IP Deskphones Administrative Parameter s Mechanisms For More Information See Deskphone Avaya Call server Chapter 4 Avaya Aura Communication Manager Administration IP Addresses Tagging and VLAN DHCP strongly recommended Configuration file Manual administration at the deskphone LLDP LLDP DHCP Configuration file strongly recommended Administration Chapter 5 Server Administration and Appendix B Related Documentation DHCP and File Servers on page 37 and especially DHCP Server Administration on page 38 Chapter 6 Deskphone Software and Application Files and Chapter 7 Administering Deskphone Options Static Addressing Installation in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide Link Layer Discovery Protocol LLDP on page 78 Link Layer Discovery Protocol LLDP on page 78 DHCP Server Administration on page 38 and Chapter 7 Administering Deskphone Options DHCP and File Servers on page 37 and Chapter 7 Administering Deskphone Options 1 of 3 6 1600 Series IP Deskphone Administrator Guide Release 1 3 5 1600 Series IP Deskphones
145. the following procedure to verify whether the DHCP server is installed 1 2 3 Select Start gt Program gt Administrative Tools gt Computer Management Under Services and Applications in the Computer Management tree find DHCP If DHCP is not installed install the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 2 Select Start gt Programs gt Administrative Tools gt DHCP In the console tree click the DHCP server to which you want to add the DHCP scope for the IP deskphones This is usually the name of your DHCP server machine Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup Click the Next button The Scope Name dialog box displays In the Name field enter a name for the scope such as DEFINITY IP Deskphones then enter a brief comment in the Description field When you finish Steps 1 5 click the Next button The IP Address Range dialog box displays Define the range of IP addresses used by the IP deskphones listed in Table 3 Required Network Information Before Installation Per DHCP Server The Start IP Address is the first IP address available to the IP deskphones The End IP Address is the last IP address available to th
146. the following sequence of keys on the faceplate of the deskphone Mute 27238564633 MuteCRAFTLOGOFF Ah Important 27238isthe default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password 98 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Interface Control Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the deskphone unregisters from the call server The deskphone display clears and then displays the following prompt for subsequent login Enter Extension EXT OK Self Test Procedure Note Replace variable w short product name stores two software code images in reprogrammable non volatile memory The primary image called the big app must be running to perform a self test The backup image called the little app does not support the self test For self testing use the following procedure 1 To invoke Replace variable w short product name self test procedures press the following sequence of keys on the faceplate of the deskphone Mute 272388378 MuteCRAFTTEST Av Important 27238 is the default password If you have changed that password by changing the value of PROCPSWD replace 27238 with the latest password Issue 5 May 2014 99 Administering Deskphone Options Note Press the Mute button momentarily Do not
147. the non zero VLAN ID of the voice VLAN e PHY2VLAN must be set to the non zero VLAN ID of the data VLAN which cannot be the same as the voice VLAN ID e PHY2PRIO the layer 2 priority value to be used for tagged frames received on the secondary Ethernet interface Table 10 provides several VLAN separation guidelines Issue 5 May 2014 73 Administering Deskphone Options Table 10 VLAN Separation Rules If Then VLANSEP is 0 Off Disablea OR the deskphone is not tagging frames OR the deskphone is tagging frames with a VLAN ID equal to PHY2VLAN VLANSEP is 1 On Enabled VLANSEP is 1 On Enabled AND the deskphone is not tagging frames OR if the deskphone is tagging frames with a VLAN ID equal to PHY2VLAN OR if the PHY2VLAN value is zero AND the deskphone is tagging frames with a VLAN ID not equal to PHY2VLAN VLANSEP is 1 On Enabled AND the PHY2VLAN value is not zero Frames received on the secondary Ethernet interface will not be changed before forwarding For example tagging is not added or removed and the VLAN ID and tagged frames priority are not changed The Ethernet switch forwarding logic determines that frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags All tagged frames received on the secondary Ethernet interface are
148. tication method as specified in IETF RFC 3748 8 5 33a 76 1600 Series IP Deskphone Administrator Guide Release 1 3 5 IEEE 802 1X A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by deskphone software downloads The default ID is the MAC address of the deskphone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response Identity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a deskphone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The IP deskphone does not accept null value passwords See Dynamic Addressing Process in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide The IP deskphone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry An IP deskphone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticat
149. tion 0 normal operation unless CCBTNSTAT 0 in which case the switchhook is disabled MUTESTAT 1 ASCII numeric digit O and 1 Mute button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Mute button is disabled XFERSTAT 1 ASCII numeric digit O and 1 Transfer button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Transfer button is disabled Issue 5 May 2014 61 Deskphone Software and Application Files Table 8 Call Center administration parameters Parameter name Default value Valid values Usage CONFSTAT 0 1 ASCII numeric digit O and 1 Conference button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Conference button is disabled DROPSTAT 1 ASCII numeric digit O and 1 Drop button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Drop button is disabled HEADSTAT 1 ASCII numeric digit O and 1 Headset button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Headset button is disabled HOLDSTAT 1 ASCII numeric digit O and 1 Hold button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Hold button is disabled
150. tivity to wait before turning off the backlight Values 0 999 no spaces and no null value A value of 0 means the backlight never turns off URL used for backup and retrieval of user data Specify HTTP server and directory path to backup file Do not specify backup file name Value 0 255 ASCII characters Null is a valid value and spaces are allowed DHCP Standard lease violation flag Indicates whether to keep the IP address if there is no response to lease renewal If set to 1 No the deskphone strictly follows the DHCP standard with respect to giving up IP addresses when the DHCP lease expires If set to 0 Yes the deskphone continues using the IP address until it detects reset or a conflict see DHCP Generic Setup Text string containing the IP address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in system values are resolved into IP addresses Valid values are 0 255 ASCII characters If Null no spaces allowed 802 1X Supplicant operation mode Valid values are 0 With PAE pass through 1 with PAE pass through and proxy Logoff 2 without PAE pass through or proxy Logoff For more information see IEEE 802 1X on page 75 2017 66 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Administering Options for the 1600 Series IP Deskphon
151. to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the deskphone restarts for any reason and the VLANTEST time limit expires the deskphone assumes the administered VLAN ID is invalid The deskphone then initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt DHCP In other words the deskphone does not return to the default VLAN Note If the deskphone returns to the default VLAN but must be put back on the L2QVLAN VLAN ID you must Reset the deskphone See the Reset procedure in the Avaya 1600 Series IP Deskphones Installation and Maintenance Guide VLAN Separation VLAN separation controls whether or not traffic received on the secondary Ethernet interface can be forwarded on the voice VLAN VLAN separation also controls whether network traffic received on the data VLAN can be forwarded to the deskphone The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation The default is 1 on which allows full separation When set to O off VLAN IDs are not used as a criteria for forwarding frames e L2Q 802 1Q tagging must be set to 1 on or O auto e L2QVLAN must be set to
152. tration and servicing of the deskphones These deskphones use DHCP to obtain dynamic IP Addresses and HTTPS or HTTP to download new versions of software or customized settings for the deskphones AX CAUTION Avaya does not support many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 1600 Series IP Deskphone system If the servers are not functioning correctly the 1600 Series IP Deskphones might not operate correctly New in this release Release 1 3 5 has the following new enhancements e Supported on the 1603 1603 1 1603SW 1603SW I 1608 1608 1 1616 and 1616 1 IP Deskphones only This package will not load or operate on any other models e Avaya recommends that all the customers upgrade both new and installed 1600 Series IP Deskphones to this version at their earliest convenience Issue 5 May 2014 1 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Administration Overview and Requirements Chapter 3 Network Requirements Chapter 4 Avaya Aura Communication Manager Administration Chapter 5 Server Administration Chapter 6 Deskphone Software and Application Files Chapter 7 Administering Deskphone Options Chapter 8 Administering Applications and Options Appendix A Glossary of Terms Appendix B Related Docum
153. ttings unique to Group 1 goto END HOTDESK specify settings unique to Group 2 END specify settings common to all Groups Call Center Administration With Release 1 3 3 you can control the operations of the following buttons in a call center environment by setting the appropriate values in the settings file Issue 5 May 2014 59 Deskphone Software and Application Files e HOLD e CONFERENCE e DROP e MUTE e HEADSET e SWITCH HOOK e TRANSFER 60 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Call Center Administration Table 8 Call Center administration parameters Parameter name Default value Valid values Usage CCBTNSTAT 1 1 ASCII numeric digit O and 1 Call Center permission flag 1 all buttons have normal operation 0 Conference Drop Headset Hold Mute and Transfer buttons and the switchhook are disabled unless you individually configure the values as indicated in the following rows HEADSTAT 1 ASCII numeric digit O and 1 Headset button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Headset button is disabled HOLDSTAT 1 ASCII numeric digit O and 1 Hold button permission flag 1 normal operation 0 normal operation unless CCBTNSTAT 0 in which case the Hold button is disabled HOOKSTAT 1 ASCII numeric digit O and 1 Switchhook permission flag 1 normal opera
154. uential valid PHY1 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX 4 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays PHY2 Status change OK where status is the value of PHY2STAT defined as e Status is disabled when PHY2STAT 0 e Status is auto when PHY2STAT 1 Issue 5 May 2014 89 Administering Deskphone Options e Status is 10Mbps HDX when PHY2STAT 2 e Status is 10Mbps FDX when PHY2STAT 3 90 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Interface Control e Status is 100Mbps HDX when PHY2STAT 4 e Status is 100Mbps FDX when PHY2STAT 5 5 To change the PHY2 value press Depending on the current value the next sequential valid PHY2 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX The following text displays left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user interface is restored to its previous state The View
155. until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q to on and resets If there is no valid IP Address the deskphone immediately starts tagging with the new VLAN ID without resetting Issue 5 May 2014 81 Administering Deskphone Options Table 12 Impact of TLVs Received by 1600 Series IP Deskphones on System Parameter Values continued System Parameter Name TLV Name Impact L2Q L2QVLAN L2QAUD L2QSIG DSCPAUD DSCPSIG MCIPADD TLSSRVR and HTTPSRVR L2Q MED Network Policy TLV Proprietary Call Server TLV Proprietary File Server TLV Proprietary 802 1 Q Framing Proprietary PoE Conservation TLV Extended Power Via MDI L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice and is not 2 Voice Signaling or e the Unknown Policy Flag U is set to 1 MCIPADD will be set to this value if it has not already been set
156. vents with the selected level and with a higher severity level will be logged Valid values are O Disabled 1 emergencies 2 alerts 3 critical 4 errors 5 warnings 6 notices 7 information 8 debug Voice Monitoring Manager VMM Server Address Zero or one IP address in dotted decimal format or DNS Name format 0 15 ASCII characters Call Server Address Zero or more Avaya Aura Communication Manager server IP addresses Format is dotted decimal or DNS name format separated by commas without intervening spaces 0 255 ASCII characters including commas Null is a valid value Voice mail deskphone number Specifies the number to be dialed automatically when the deskphone user presses the Message button Value 0 30 ASCII dialable characters 0 9 and and no spaces Null is a valid value Options status flag s 1 or 3 ASCII numeric digits indicate which options are user selectable The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 user can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as a base settings for all user options and related applications except as noted in bor c b setting for view oriented applications for example the Network Information application
157. x 9 Se 3 9 wx 4 HS wed 30 1600 Series IP Deskphones with Avaya Aura Communication Manager 5 2 Native Support 30 1600 Series IP Deskphones Aliased as 4600 Series IP Deskphones 30 Deskphone Administration 31 System Wide Administration 6 6 ee 31 Feature Related System Parameters 31 Administering Stations 32 Aliasing 1600 Series IP Deskphones 2 2 ee eee ee 33 Administering Features sessions ee ee ee 33 Feature Buttons and Call Appearances eee ee 34 For the 1603 1603SW 1603 1 1603SW I and 1608 1608 1 IP Deskphones 34 For the 1616 1616 1 IP Deskphones lt lt 34 Conference Details Screen for Ad Hoc Conferences 35 OMUNO c 0 PERSE CESS added 35 Printing Buloh Labels 244 4 eee REDDER a AA 36 Chapter 5 Server Administration eee 37 ca e AR 37 DHCP and File Servers 2 464 cis rra A 37 DHCP Server Administration 4 38 DHCP Gen rie Setup eiu uos 5 9 6 a e a A E EU mc ee 38 Windows NT 4 0 DHCP Server 2 ee ee ee 42 Verifying the Installation of the DHCP Server 42 Creating a DHCP Scope for the IP Deskphones 43 Editing Custom Options lt lt l
158. xample DHCP provides file management whereas HTTP provides application management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Media Server information see Chapter 4 Avaya Aura Communication Manager Administration and the administration documentation for your call server For parameters related to DHCP and file servers see Chapter 5 Server Administration AX CAUTION The deskphones obtain important information from the script files on the file server and depend on the application file for software upgrades If the DHCP file server is unavailable when the deskphones reset the deskphones register with the media server and operate Some features might not be available To restore them you need to reset the deskphone s when the file server is available DHCP Server Avaya recommends that a DHCP server and application be installed and that static addressing be avoided Install the DHCP server and application as described in DHCP and File Servers on page 37 HTTP HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 49 16 1600 Series IP Deskphone Administrator Guide Release 1 3 5 Required Network Information Required Network Information Before you administer DHCP and HTTP and TLS as applicable complete the information in Table 3 If you have more than one Gateway HTTP

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