Avaya H323.3 User's Manual
Contents
1. on http support avaya com for more information on the use of FONTFILE and LANGxFILE System specific parameters should be entered into the 46xxsettings txt file which is available for separate download at http support avaya com If you are going to modify your 46xxsettings txt file make a backup copy of that file and incorporate the feature changes Issues resolved with Avaya One X Deskphone H 323 Software Release 1 3100 Patches incorporated in this release include Patch ID MR Number MR Description 1 257 TRAC10702 16xx phone reboots after changing setup in menu 1 2203 TRAC12658 Outgoing calls logs of the 16xx phone does not show the called party number when dialed from CTI application 1 303 TRAC15127 16xx confirms FURQ with wrong requestNum TRAC15822 TRAC15823 1 304 TRAC15459 When PC is disconnected from a 1608 phone that is connected to 802 1x switch phone requests 802 1x login Copyright Avaya 2011 All rights reserved Page 3 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme 1 305 TRAC15203 1608 REDIAL list shows only 5 digit number if the number length is more than 5 1 307 TRAC15508 Combo patch R1 252a with R1 3 1 311 TRAC15914 Combo R1 2203a 1 307a with R1 3 1 312 TRAC16033 Need combo patch of 1 2009 on top of 1 3 1 313 TRAC16037 Call timer not getting displayed when conferencing into a VDN 1 314 TRAC16173 16xx add Contact2. to gather more information from customer sites experiencing this issue SAGE16XX Call Log shows as unavailable for name and number field conference 531 call on second dropped phone TRAC10508 Phone is stuck on booting up and requesting 16xxupgrade txt via SAGE16xx HTTPS This happens with the IIS http server when the certificate has 400 not been installed TRAC9840 Under certain conditions some login related error messages may ee appear in English instead of the system language LANGSYS TRAC10035 Bad typeface for UNICODE char FF9D SAGE16XX 302 TRAC10183 next string getting truncated when first string length is more than SAGE16XX 10 characters in some languages on the 1603 models 343 TRAC10180 Button Rollover The second button is reported on screen SAGE16XX 340 TRAC10277 In certain cases 802 1X port authentication does not work properly SAGE16XX The work around is to force authorize the port 355 Copyright Avaya 2011 All rights reserved Page 5 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme SAGE16XX 539 Upgrading 1600 Series IP Deskphones with attached Button Modules While upgrading the IP Deskphone to release 1 3100 if there are Button Modules BMs attached to the 1600 Series IP Deskphone being upgraded then the BMs will also be upgraded However please note the following advisements when updating phones with more than one Butto
3. two button modules have been disconnected Access the A menu to check the version of Button Module software and to confirm if all the button modules have been upgraded It should display GBM32_B_1 1 0 The following is a list of known issues caused by Communications Manager MR Number MR Description TRAC 9634 Incorrect call log entry in call log when participant drops the call from SAGE16XX the Conference 222 TRAC 9652 16xx phones show Unavailable in call log when call is reverted to the phone after transferring the call Copyright Avaya 2011 All rights reserved Page 6 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme TRAC 9684 Add softkey is working as Hold hard key when call is in Brdg SAGE16XxX Conference state 225 TRAC 10034 japanese user defined can t be displayed on white backlight 1608 1 SAGE16XX and 1616 1 301 License Agreements W3C r SOFTWARE NOTICE AND LICENSE Copyright c 1994 2002 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http Awww w3 org Consortium Legal This W3C work including software documents or other related items is being provided by the copyright holders under the following license By obtaining using and or copying this work you the licensee agree that you have re
4. AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Copyright Avaya 2011 All rights reserved Page 8 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User June install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya June requi
5. Avaya One X Deskphone Value Edition Release 1 3100 Readme AVAYA Avaya One X Deskphone Value Edition Software Release 1 3100 Read me This file is the Readme for the Avaya One X Deskphone Value Edition Software Release 1 3100 H 323 1 3 Service Pack 1 This file describes the contents of the October 2011 Service Pack software distribution package It also includes Product Advisements related to known issues with this Software Release Avaya One X Deskphone H 323 Release 1 3100 software is supported on the 1603 1603C 1603 I 1603SW 1603SW I 1608 1608 I 1616 and 1616 I Deskphones IP Deskphones only and when used with Avaya Aura Communication Manager It will not load or operate on any other models This Release 1 3100 software is not yet supported with IP Office or B5800 Branch Gateway platforms This software has not been introduced as the default load for the IP Deskphones shipped from Avaya This service pack supersedes all previous Avaya One X Deskphone Value Edition service packs Avaya recommends that all customers upgrade both new and installed 1600 Series IP Deskphones to this version at their earliest convenience To upgrade your 1600 Series IP Deskphones 1 Unzip the zip file in the root directory of your HTTP server 2 Make any adjustments required by your environment to your 46xxsettings txt file 3 Reset your Avaya 1600 Series IP Deskphone Avaya Aura Communication Manager CM Compatibility Althoug
6. PATENTS COPYRIGHTS TRADEMARKS OR OTHER RIGHTS COPYRIGHT HOLDERS WILL NOT BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THE SOFTWARE OR DOCUMENTATION The name and trademarks of copyright holders June NOT be used in advertising or publicity pertaining to the software without specific written prior permission Title to copyright in this software and any associated documentation will at all times remain with copyright holders Copyright Avaya 2011 All rights reserved Page 7 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme Copyright c 1998 1999 2110 Thai Open Source Software Center Ltd Permission is hereby granted free of charge to any person obtaining a copy of this software and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OFMERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE AUTHORS OR COPY
7. RIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE HTTP Server functionality is provided by the GoAhead WebServer 2 1 Copyright c 2004 GoAhead Software Inc All Rights Reserved 2011 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS
8. ad understood and will comply with the following terms and conditions Permission to use copy modify and distribute this software and its documentation with or without modification for any purpose and without fee or royalty is hereby granted provided that you include the following on ALL copies of the software and documentation or portions thereof including modifications that you make The full text of this NOTICE in a location viewable to users of the redistributed or derivative work Any pre existing intellectual property disclaimers notices or terms and conditions If none exist a short notice of the following form hypertext is preferred text is permitted should be used within the body of any redistributed or derivative code Copyright c 2004 World Wide Web Consortium Massachusetts Institute of Technology Institut National de Recherche en Informatique et en Automatique Keio University All Rights Reserved http www w3 org Consortium Legal Notice of any changes or modifications to the W3C files including the date changes were made We recommend you provide URIs to the location from which the code is derived THIS SOFTWARE AND DOCUMENTATION IS PROVIDED AS IS AND COPYRIGHT HOLDERS MAKE NO REPRESENTATIONS OR WARRANTIES EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THAT THE USE OF THE SOFTWARE OR DOCUMENTATION WILL NOT INFRINGE ANY THIRD PARTY
9. e script and incorporate the binary name changes for release R1 3100 into your 16xxupgrade txt file Copyright Avaya 2011 All rights reserved Page 2 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme Ten predefined language files for phone display O oocoo0oo coaooa cooo mlf_Sage_v69_dutch txt mlif_Sage_v69_french_can txt mlf_Sage_v69_french_paris txt mlf_Sage_v69_german txt mlif_Sage_v69_italian txt mlif_Sage_v69_japaneseKat txt mlf_Sage_v69_portuguese txt mlf_Sage_v69_russian txt mlf_Sage_v69_spanish txt mlf_Sage_v69_spanish_latin txt Five configurable language files for the phone display oo00 0 mlf_Sage_v69_arabic txt mlf_Sage_v69_chinese txt mlif_Sage_v69_trad_chinese txt mlif_Sage_v69_hebrew txt mlf_Sage_v69_korean txt Five configurable font files for the five languages above o Arabic_S11_V34 rbm lzma Font file for Arabic Language o GB_S11_V34 rbm lzma Font file for Simplified Chinese Language o Big5_S11_V34 rbm lzma Font file for Traditional Chinese Language o Hebrew_S11i_V34 rbm lzma Font file for Hebrew Language o KSC_S11_V34 rbm Izma Font file for Korean Language release xml The signatures in the signatures subdirectory of the zip distribution packages are only intended to be used by the file server and the file server that is on the CM 6 0 Utility Server is the only file server that currently supports this Refer to the 1600 Series IP Deskphone Administration Guide
10. from Call Log truncating Name to 14 TRAC16189 characters 1603 i phone truncates calling number 1 2201 TRAC 11870 Release button not working in LSP failover scenario for 16xx 1 323 TRAC18086 1616 BM32 user buttons are not functioning correctly when IPO is restarted R1 1006 IPT00047623 16xx phones reply to IP 192 168 1 10 ARP request during bootup 1 322B TRAC18057 Periodic transmit noise heard from 1616i headset call with 1 300b 1 316 TRAC 16276 Native name feature doesn t work with 16xx phones TRAC19648 Phone displays the native name in English for Arabic language Unresolved issues in Avaya One X Deskphone H 323 Software Release 1 3100 The following is a list of advisements associated with H 323 Software Release 1 3100 Some advisements remain form previous releases of software whereas other advisements reflect newly observed or changed behavior with this release MR Number MR Description TRAC13101 1616i type IP phones have a delay of 2sec to send the RTP to the right 439 TRAC10034 Japanese user defined can t be displayed on full width white backlight ema 1608 I and 1616 1 displays Copyright Avaya 2011 All rights reserved Page 4 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme 1616 IP Deskphones on different customer sites are facing randomly audio static noise Currently under review a test patch software load is available that includes a recovery mechanism and helps
11. h the 1600 Series IP Deskphones are supported on Avaya Aura Communication Manager 3 1 4 and higher Avaya recommends using the latest Communication Manager release with these models of IP Deskphones See the Communication Manager Software amp Firmware Compatibility Matrix at http support avaya com for the supported software firmware versions of the Media Server Media Gateway and circuit packs CM 5 2 is the minimum version required for to support the following features e Native support of 1600 Series IP Deskphones CM releases prior to 5 2 do not provide native support for the 1600 Series IP Deskphones It is recommended that the 1616 1616 I IP Deskphone be administered as a 4620 4621 IP Deskphone other models be administered as a 4610 IP Deskphone and the BM32 as a EU24 expansion module For more details refer to the H 323 configuration section in the CM Administration Guide which can be downloaded from http support avaya com Copyright Avaya 2011 All rights reserved Page 1 of 9 Avaya One X Deskphone Value Edition Release 1 3100 Readme Avaya IP Office IPO Compatibility Note that the H 323 1 3100 software is not included in the latest IP Office Service Pack The 1600 Series IP Deskphones are supported on IP Office 4 2 and higher IPO 6 0 is the minimum version required for to support the following features e Graphical displays on the I versions of 1600 Series IP Deskphones IPO 5 0 is the minimum versio
12. n Module attached When the BM software is being upgraded each of the BM LED s will turn ON and then OFF in a sequential fashion and will stop after the 19th LED has turned ON and it will appear as if the upgrade process has stopped The phone will display the messaging Updating Do not Unplug while the upgrade is going on After the first button module has upgraded the LED s on the second module may appear to start blinking RED and GREEN but to force the second button module to upgrade the user will need to press a button on the FIRST Button Module to start the upgrade of the SECOND button module When the SECOND Button Module upgrades you will see it go through a similar pattern of LED s being turned ON and OFF as was the case with the first Button Module If there is a 3rd button module attached and this is only possible for configurations in which the phone is registered to an IP Office before upgrading a phone to which THREE Button Modules are attached it is of the utmost importance that the customer should disconnect the 3rd Button Module from the phone If this is not done and the phone is updated before disconnecting the 3rd Button Module from the phone the THIRD Button Module becomes dysfunctional during the upgrade and cannot be revived The THIRD Button Module has to be upgraded independently by connecting it to any other 1616 phone or by connecting it to the same phone as above but only after the first
13. n required to support the following features e Call Log Redial Contacts and Text Entry Please consult the IP Office Technical Bulletin s for details on specific IP Office software compatibility Avaya B5800 Branch Gateway B5800 Compatibility Note that the H 323 1 3100 software is not included in the latest B5800 Service Pack The 1600 Series IP Deskphones are supported on B5800 6 1 and higher Please consult the B5800 Release Note s for details on specific B5800 software compatibility H 323 1 3100 Package Content The H 323 R1 3100 package contains all the files necessary to upgrade new or previously installed 1600 Series IP Deskphones to H 323 R1 3100 The following files are included in this package e 1603 1603 I 1603SW 1603SW I o Boot Code hb1603ua1_3100 bin o Application Code ha1603ua1_3100 bin e 1608 1608 I o Boot Code hb1608ua1_3100 bin o Application Code ha1608ua1_3100 bin 1616 1616 I o Boot Code hb1616ua1_3100 bin o Application Code ha1616ua1_3100 bin e Button Module GBM32_B_1_1 0 hex e 16xxupgrade txt To upgrade to R1 3100 you must change your 16xxupgrade txt file The sample upgrade script that is included in the package is generic in that it will upgrade all existing 1600 Series IP Deskphones to R1i 3100 If you have other phones that are using this script for other software upgrades and installations please note the changes between the scripts Make a backup copy of your current upgrad
14. re the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya web site at http support avaya com ThirdPartyLicense Trademarks Avaya Avaya Aura Communications Manager and the Avaya logo are registered trademarks and or service marks of Avaya Inc in the U S and certain other jurisdictions All other trademarks are the property of their respective owners Copyright Avaya 2011 All rights reserved Page 9 of 9
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