Avaya 1400 Series Digital Deskphones Application Note
Contents
1. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Sennheiser Communications A S CEHS AV 04 EHS Adapter and DW Prol DW Pro2 DW Office Wireless Headsets with Avaya 1400 Series Digital Deskphones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Electronic Hook Switch Adapter and DW Prol DW Pro2 DW Office wireless headsets with Avaya 1400 Series Digital Deskphones The Sennheiser Communications A S CEHS AV 04 EHS Adapter provides wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the headset when the user is away from their desk The Sennheiser Communications A S DW Prol DW Pro2 DW office wireless headsets were used to verify the functionality of the CEHS AV 04 EHS Adapter Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab HG Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 1 Introduction These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Electronic Hook Switch Adapter with Avaya 14002. Series Digital Deskhones The following headsets and accessories were tested CEHS AV 04 EHS Electronic Hook Switch Adapter Provides wireless headsets the ability to hear ring tones answer end calls mute un mute calls directly from the headset when the user is away from their desk DW Prol Monaural wireless headset DW Pro 2 Binaural wireless headset DW Office Monaural wireless headset 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or an
3. express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com HG Reviewed Solution amp Interoperability Test Lab Application Notes 16 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400
4. for the Avaya 1400 Digital Deskphone The configuration is performed via the System Access Terminal SAT on Avaya Aura Communication Manager 5 1 Configure a Station for Avaya 1400 Series Digital Deskphone These Application Notes assume that the Avaya 1400 Series Digital Deskphones are configured and operational in Avaya Aura Communication Manager There are no additional settings required for the connection of the Sennheiser Communications A S CEHS AV 04 EHS Adapter and DW Prol DW Pro2 DW Office wireless headsets to the Avaya 1400 Series Digital Deskphones An example of a 1400 Series Digital Station provisioned in Avaya Aura Communication Manager is illustrated below change station 5003 STATION Extension 5003 Lock Messages n Type 1468 Security Code Port BB1US A Coverage Path 1 1 Name DCP 1408 Coverage Path 2 Hunt to Station STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern Message Lamp Ext He A speakerphone 2 way Hute Button Enabled Display Language english survivable COR internal survivable Trunk Dest y IP SoftPhone Remote Office Phone IP Video HG Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 6 Connect the Sennheiser Communications A S CEHS AV 04 EHS Adapter and DW Pro1 DW Pro2 DW Office Wireless Headsets to Avaya 1400 Series Digital Deskphone Dur
5. 0 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing and receiving calls to and from internal extensions to verify two way audio Placing and receiving calls to and from the PSTN to verify two way audio Hearing ring back tone for incoming and outgoing calls Answering and ending calls using the call control button on the headset Using the Volume control buttons on the headset to adjust the audio volume Using the Mute control button on the headset to mute and un mute the audio For the serviceability testing the 1400 Series Digital Deskphone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results Testing was completed successfully with the following observations limitations Pressing the headset button on the Deskphone first does NOT automatically activate the call control button on the headset If the user prefers to use the headset button on the Deskphone instead of the call control button on the wireless headset or the telephone icon button on the base of the headset to answer terminate or to place calls the call control button on the headset has to be active or enabled Once the call control button on the headset is activated by pressing i
6. al the number HG Reviewed Solution amp Interoperability Test Lab Application Notes 13 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 To Mute Press the MUTE Mic button on the headset To adjust the volume For more information on how to use the headsets refer to the Sennheiser Communications A S DW Prol DW Pro2 DW Office Quick Guides included with the headset For the link to on line documentation refer to Section 11 HG Reviewed Solution amp Interoperability Test Lab Application Notes 14 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 9 Verification Steps Verify that the Sennheiser Communications A S CEHS AV 04 EHS Adapter and the DW Prol DW Pro2 or DW Office wireless headset has been connected to the Avaya 1400 Series Digital Deskphone Once the adapter and headset are connected to the deskphone verify that incoming and outgoing calls can be established with two way audio to the headset and that the headset can get dial tone and end an active call 10 Conclusion These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CEHS AV 04 EHS Adapter and the DW Prol DW Pro2 DW Office wireless headsets with Avaya 1400 Series Digital Deskphones Testing was completed successfully with observations noted in Section Error Reference source not found 11 Additional References This section references the Avaya and Senn
7. alog and digital for placing calls to and from the equipment under test gt P DW Pro1 DW Pro2 D CEHS AV 04 EHS i Adapter Avaya 1400 Series Digital Deskphone DW cine a ea a aE Se TA Te a AOE OS NET gt Ga 5 le elelelsieis whim Avaya Aura Communication Manager Avaya Analog Deskphone running on Avaya 8300 Server with G450 Media Gateway SIP Trunk to Simulated PSTN Avaya 2420 Digital Deskphone L Avaya IP Deskphone H 323 Figure 1 Avaya 1400 Series Digital Deskphone with Sennheiser Communications A S CEHS AV 04 EHS Adapter and DW Prol DW Pro2 DW Office Wireless Headsets HG Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Avaya Aura Communication Manager running on Avaya 8300 Server with a 6 2 SP4 02 0 823 0 20199 G450 Media Gateway pe eS Avaya one X Desk phone Edition Version 3 105 H 323 e CEHS AV 04 EHS Adapter DW Prol Wireless Headset DW Pro2 Wireless Headset DW Office Wireless Headset HG Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 5 Configure Avaya Aura Communication Manager This section displays the station configuration
8. heiser Communications A S documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 0 Issue 6 0 June 2010 Document Number 03 300509 2 Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Issue 3 March 2011 Document Number 16 603151 The following Sennheiser Communications A S documentation can be found at http www sennheisercommunications com comm home_en nsf root service_download area Open amp print 1 3 Quick guide for CEHS AV 04 4 DW Prol Quick guide 5 DW Prol User manual 6 DW Pro2 Quick guide 7 DW Pro2 User manual 8 DW Office Quick guide 9 DW Office User manual HG Reviewed Solution amp Interoperability Test Lab Application Notes 15 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 2013 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without
9. ing the compliance testing the Sennheiser Communications A S CEHS AV 04 EHS Adapter was used to connect the DW Prol DW Pro2 and DW Office wireless headsets to the Avaya 1400 Series Digital Deskphones The Sennheiser Communications A S CEHS AV 04 EHS Adapter provides DW Prol DW Pro2 and DW Office wireless headsets the ability to hear ring tones answer and end calls and mute un mute calls directly from the wireless headset when the user is away from their desk 6 1 Cable connections To connect the Sennheiser Communications A S CEHS AV 04 EHS Adapter to the DW Prol DW Pro2 DW Office wireless headsets and to the Avaya 1400 Series Digital Deskphone refer to the diagram below E Before connecting the adapter cable disconnect the base station fram the malns HG Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 7 Configure Sennheiser Communications A S DW Pro1 DW Pro2 DW Office Wireless Headsets To adjust the dial tone of the telephone Set the switch on the back of the headset base to position A HG Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 To adjust the microphone sensitivity for outgoing calls Make a call adjust the Mic Vol dials on the back of the headset base while speaking until the desired microphone level sensi
10. t the headset button on the Deskphone can be used to answer terminate or to place calls Without it being enabled or active the headset will not receive dial tone when attempting to place calls or audio when answering calls if the headset button on the Deskphone is used Note that the user will hear a series of beeping tones instead of the normal incoming call alerting tones on the headset during incoming calls if the call control button on the headset or the telephone icon button on the base of the headset is active or enabled The recommendation for wireless headsets is to always use the call control button on the headset to answer terminate or to place calls 2 3 Support For support on the Sennheiser Communications A S headset solution contact Sennheiser Communications A S technical support at Website http www sennheisercommunications com comm home_en nsf root service HG Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Sennheiser Communications A S CEHS AV 04 EHS Electronic Hook Switch Adapter and DW Prol DW Pro2 DW Office wireless headsets with Avaya 1400 Series Digital Deskphones The configuration consists of an Avaya S8300 server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway and a mix of deskphones IP an
11. tivity is reached For more information on headset settings refer to the Sennheiser Communications A S DW Prol DW Pro2 DW Office Quick Guides included with the headsets For the link to on line documentation refer to Section 11 HG Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 8 To Answer End Place Calls Mute and adjust the Volume on the Headsets To Answer End Place calls Mute Un Mute and adjust the Volume on the Sennheiser Communications A S DW Prol DW Pro2 DW Office wireless headsets follow the instructions below Although the instructions shown below only illustrate the use of the call control buttons on the DW Prol and DW Pro wireless headsets the call control buttons on the DW Office wireless headset are similar To Answer a Call Press the call control button on the headset HG Reviewed Solution amp Interoperability Test Lab Application Notes 11 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 To End a Call Press the call control button on the headset HG Reviewed Solution amp Interoperability Test Lab Application Notes 12 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 To Place a Call Press the call control button on the headset to get dial tone and dial the number Alternatively press the telephone icon button on the base of the headset and di
12. y regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s deskphones or with a different generation of the same Avaya Deskphone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their deskphones Therefore any claim made by a headset vendor that its product 1s compatible with Avaya deskphones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Deskphones with Sennheiser Communications A S CEHS AV 04 EHS Adapter and DW Prol DW Pro2 DW Office wireless headsets and verifying two way audio The call types included calls to voicemail to and from local extensions to and from the PSTN HG Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV041400 The serviceability testing focused on verifying the usability of the Sennheiser Communications A S DW Prol DW Pro2 DW Office wireless headsets after restarting the Avaya 1400 Series Digital Deskphones HG Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 16 SPOC 3 7 2013 2013 Avaya Inc All Rights Reserved CEHSAV04140
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