Avaya 1400 Series Digital Deskphones Application Note
Contents
1. audio For the serviceability testing an Avaya 1408 Digital Telephone was restarted to verify proper operation of the headset after the reboot was completed 2 2 Test Results All test cases passed with the following observation s Incoming call alert is not heard through the headset it is heard through the Avaya 1400 Series Digital Telephone There is no mute sync between headset and phone 2 3 Support For technical support and information on PhoneTech A1ORJAMP Headset contact PhoneTech in Brazil Phone 11 3717 1881 Website http www phonetech com br Email contato phonetech com br JAO Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAIORJAMP 1400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the PhoneTech AIORJAMP Headset with Avaya 1600 Series IP Telephones The configuration consists of an Avaya S8300 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway providing connectivity to the PSTN via an ISDN PRI trunk not shown Avaya Aura Messaging was used as the voicemail system The PhoneTech AlORJAMP Headset was connected to the Avaya phone via the headset port Avaya 1408 Digital Telephone with PhoneTech A10RJAMP Conf 1 Headset Avaya Aura Communication Manager running on Avaya S8300 Server with G450 Media Gateway Avaya 9600 Serie2. the headset 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s telephones or with a different generation of the same Avaya telephone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their telephones Therefore any claim made by a headset vendor that its prod
3. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for PhoneTech A10ORJAMP Headset with Avaya 1400 Series Digital Telephones Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the PhoneTech A1ORJAMP Headset Configuration 1 with Avaya 1400 Series Digital Telephones The A1ORJAMP headset provides two way audio allows the audio volume to be adjusted and the audio to be muted unmuted directly from the headset This solution does not provide call control features directly from the headset such as answering or terminating a call from the headset Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab JAO Reviewed Solution amp Interoperability Test Lab Application Notes 1of8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTA10RJAMP 1400 1 Introduction These Application Notes describe the configuration steps required to integrate the PhoneTech A10ORJAMP Headset Configuration 1 with Avaya 1400 Series Digital Telephones The A1ORJAMP headset provides two way audio allows the audio volume to be adjusted and the audio to be muted unmuted directly from the headset This solution does not provide call control features directly from the headset such as answering or terminating a call from
4. Conf 1 Headset with Avaya 1400 Series Digital Telephones All test cases were completed successfully with observations noted in Section 2 2 9 Additional References This section references the Avaya and PhoneTech documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 3 Issue 9 October 2013 Document Number 03 300509 2 Administering Avaya one X Deskphone SIP for 9620 9620C 9620L 9630 9630G 9640 9640G 9650 9650C IPDeskphones Release 2 6 10 Issue 5 May 2013 Document Number 16 604083 3 Avaya 1400 Series Digital Deskphones for Avaya Aura Communication Manager Installation and Maintenance Guide Release 1 0 Issue 1 May 2010 Document Number 16 603143 4 Avaya 1400 Series Digital Deskphones User Guide for Avaya Aura Communication Manager Issue 3 March 2011 Document Number 16 603151 The following PhoneTech product documentation is available with the headset 5 Manual do Usu rio A10 RJ JAO Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAIORJAMP 1400 2014 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are th
5. curity Code as that password to be used by the Avaya telephone to log in Note To enable Auto Answer on the digital telephone set the Auto Answer field on Page 2 not shown to the appropriate value such as all add station 40010 Page i OE 5 STATION Extension 40010 Lock Messages n BeCy C Type 1408 Security Code mye i Port IP Coverage Path 1 GORE I Name PhoneTech Coverage Path 2 COGNE Enige to Greke Lons STATION OPTIONS Time of Day Lock Table Loss Group 2 Personalized Ringing Pattern 1 Message Lamp Ext 40010 Speakerphone 2 way Mute Button Enabled y Display Language english Survivable COR internal Survivable Trunk Dest y IP SoftPhone n Remote Office Phone n IP Video n JAO Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAILORJAMP 1400 6 Connect PhoneTech A10RJAMP Headset Connect the A1ORJAMP headset directly to the headset port of the Avaya 1400 Series IP Telephone 7 Verification Steps Verify that the PhoneTech A1ORJAMP Headset has been connected to the Avaya 1400 Series IP Telephone Once the headset is connected to the phone verify that incoming and outgoing calls are established with two way audio to the headset and that the headset can provide volume and mute control 8 Conclusion These Application Notes describe the configuration steps required to integrate the PhoneTech A10ORJAMP
6. e property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com JAO Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAIORJAMP 1400
7. s IP Telephones Figure 1 Avaya 1400 Series Digital Telephone with PhoneTech A10RJAMP Headset JAO Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAIORJAMP 1400 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software Release Version Avaya Aura Communication Manager running Avaya 8300 Server with a G450 Media Gateway 6 3 SP 4 RO16x 03 0 124 0 w Patch 21291 Avaya Aura Messaging 6 2 SP 2 Avaya 1400 Series Digital Telephones R4 SP 4 Alias Release 38 0 Vintage 7 Avaya 9600 Series IP Telephones S3 210A H 323 PhoneTech A10RJAMP Conf 1 Headset N A JAO Reviewed SPOC 7 7 2014 Solution amp Interoperability Test Lab Application Notes 2014 Avaya Inc All Rights Reserved 5 of 8 PTAILORJAMP 1400 5 Configure Avaya Aura Communication Manager This section covers the station configuration for the Avaya 1408 Digital Telephone The configuration is performed via the System Access Terminal SAT on Communication Manager 5 1 Configure a Station for Avaya 1400 Series Digital Telephone Use the add station command to create a station for the 1408 Digital telephone Set the Type field to the station type to be emulated In this example 408 was used Set the Port field to ZP and configure a Se
8. uct is compatible with Avaya telephones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Telephones with the PhoneTech AlORJAMP Headset and verifying two way audio The call types included calls to voicemail to local extensions and to the PSTN The serviceability testing focused on verifying the usability of the PhoneTech headset after restarting the Avaya 1400 Series Digital Telephones and re connecting the PhoneTech headset JAO Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 8 SPOC 7 7 2014 2014 Avaya Inc All Rights Reserved PTAIORJAMP 1400 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing calls to internal extensions to verify two way audio Placing calls to the PSTN to verify two way audio Hearing ring back tone for outgoing calls Toggling between handset speakerphone and headset Using the volume control buttons on the PhoneTech headset to adjust the audio volume Using the mute control button on the PhoneTech headset to mute and un mute the
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