Avaya 1400 Series Digital Deskphones Application Note
Contents
1. Release Version Avaya Aura Communication Manager running Avaya 8300 Server with a 6 2 SP5 02 0 823 0 20396 G450 Media Gateway Avaya 1408 Series Digital Deskphone 16 0 Avaya 9600 Series IP Deskphones H 323 Avaya one X Desk phone Edition Version 3 105 Avaya Analog Deskphone N A Avaya 2420 Digital Deskphone 6 0 Sennheiser Communications A S CSTD 01 Headset Adapter Cable ve Sennheiser Communications A S N A SC 630 Headset Sennheiser Communications A S N A SC 660 Headset HG Reviewed Solution amp Interoperability Test Lab Application Notes 5 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400 5 Configure Stations for Avaya 1400 Series Digital Deskphone 5 1 Configure Avaya Aura Communication Manager This section displays the station configuration for the Avaya 1400 Digital Deskphone The configuration is performed via the System Access Terminal SAT on Avaya Aura Communication Manager These Application Notes assume that the Avaya 1400 Series Digital Deskphones are configured and operational in Avaya Aura Communication Manager There are no additional settings required on Avaya Aura Communication Manager for the connection of the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 headsets to the Avaya 1400 Series Digital Deskphone An example of a 1400 Series Digital Station provisioned in Avaya Aura Communication Manager2. headset solution contact Sennheiser Communications A S technical support at Website http www sennheisercommunications com comm home_en nsf root service HG Reviewed Solution amp Interoperability Test Lab Application Notes 3 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTD011400 3 Reference Configuration Figure 1 illustrates the test configuration used to verify the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 headsets with Avaya 1400 Series Digital Deskphone For the Avaya 1400 Series Digital Deskphone the configuration consist of an Avaya 8300 Server running Avaya Aura Communication Manager with an Avaya G450 Media Gateway equipment under test SC 630 CN SC 660 x Avaya 1400 Series CSTD 01 Headset Digital Deskphone Adapter Cable x x isisivlsisis e Avaya Aura Communication Manager running on Avaya 88300 Server with G450 Media Gateway Avaya Analog Deskphone SIP Trunk to Simulated PSTN Avaya IP Deskphone H 323 Figure 1 Avaya 1400 Series Digital Deskphone with Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 Headsets HG Reviewed Solution amp Interoperability Test Lab Application Notes 4 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400 4 Equipment and Software Validated The following equipment and software were used for the sample configuration provided Equipment Software
3. is illustrated below change station 5663 STATION Extension 5663 Lock Messages n Type 1468 Security Code Port 6610562 Coverage Path 1 1 Name DCP 1468 Coverage Path 2 Hunt to Station STATION OPTIONS Time of Day Lock Table Loss Group 2_ Personalized Ringing Pattern Message Lamp Ext Speakerphone 2 way Mute Button Enabled Display Language english Survivable COR internal Survivable Trunk Dest y IP SoftPhone Remote Office Phone IP Video HG Reviewed Solution amp Interoperability Test Lab Application Notes 6 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO011400 6 Connect the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 headsets to Avaya 1400 Series Digital Deskphone During the compliance testing the Sennheiser Communications A S CSTD 01 Headset Adapter Cable was used to connect the SC 630 SC 660 headsets to the Avaya 1400 Series Digital Deskphone The Sennheiser CSTD 01 Headset Adapter Cable is fitted with an easy disconnect plug on one end and a module plug on the other end for quick and easy connection into Avaya 1400 Series Digital Deskphones and into Sennheiser Communications A S SC 630 SC 660 headsets 6 1 Cable connections To connect the Sennheiser Communications A S CSTD 01 Headset Adapter Cable to to the SC 630 SC 660 headsets and to the Avaya 1400 Series Digital Deskphones refer to the diagram below SC 630 SC 660 Base of
4. on one end and a module plug on the other end for quick and easy connection into Avaya 1400 Series Digital Deskphone and into Sennheiser Communications A S SC 630 SC 660 headsets SC 630 Monaural headset SC 660 Binaural headset 2 General Test Approach and Test Results DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members The jointly defined test plan focuses on exercising APIs and or standards based interfaces pertinent to the interoperability of the tested products and their functionalities DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member s solution Avaya s formal testing and Declaration of Conformity is provided only on the headsets handsets that carry the Avaya brand or logo Avaya may conduct testing of non Avaya headset handset to determine interoperability with Avaya phones However Avaya does not conduct the testing of non Avaya headsets handsets for Acoustic Pressure Safety Hearing Aid Compliance EMC regulations or any other tests to ensure conformity with safety audio quality long term reliability or any regulation requirements As a result Avaya makes no representations whether a particular non Avaya headset will work with Avaya s Deskphones or with a different generation of the sa
5. AVAYA Avaya Solution amp Interoperability Test Lab Application Notes for Configuring Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 Headsets with Avaya 1400 Series Digital Deskphone Issue 1 0 Abstract These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 headsets with Avaya 1400 Series Digital Deskphone The Sennheiser CSTD 01 Headset Adapter Cable is fitted with an easy disconnect plug on one end and a module plug on the other end for quick and easy connection into Avaya 1400 Series Digital Deskphone and into Sennheiser Communications A S SC 630 SC 660 headsets Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab HG Reviewed Solution amp Interoperability Test Lab Application Notes 1 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO011400 1 Introduction These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CSTD 01 Headset Adapter Cable with Avaya 1400 Series Digital Deskphone The following Sennheiser Communications A S headsets and accessories were tested CSTD 01 Headset Adapter Cable Fitted with an easy disconnect plug
6. SC 660Headset Quick Guide HG Reviewed Solution amp Interoperability Test Lab Application Notes 9 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO011400 2013 Avaya Inc All Rights Reserved Avaya and the Avaya Logo are trademarks of Avaya Inc All trademarks identified by and are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners The information provided in these Application Notes is subject to change without notice The configurations technical data and recommendations provided in these Application Notes are believed to be accurate and dependable but are presented without express or implied warranty Users are responsible for their application of any products specified in these Application Notes Please e mail any questions or comments pertaining to these Application Notes along with the full title name and filename located in the lower right corner directly to the Avaya DevConnect Program at devconnect avaya com HG Reviewed Solution amp Interoperability Test Lab Application Notes 10 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400
7. d receiving calls to and from the PSTN to verify two way audio Placing calls using the headset button on the deskphone Answering and ending calls using the headset button on the deskphone Hearing ring back tone on the headsets for outgoing calls Using the Volume control buttons on the deskphone to adjust the audio volume on the headsets Using the Mute control button on the deskphone to mute and un mute the audio on the headsets Using the Hold button on the deskphone to place an active call on hold to verify two way audio is muted on the headsets For the serviceability testing the Avaya 1400 Series Digital Deskphone was restarted to verify proper operation of the headsets after the reboot was completed 2 2 Test Results Testing was completed successfully with the following observations limitations The headset button on the Avaya deskphones should be disabled when the headset is not in use If the headset button on the Avaya deskphone is left enabled for any reason the deskphone will only ring once during incoming calls no alerting tone will be heard on the headset speakers After one ring a blinking led light on the deskphone will be the only indication that a call has arrived no further audible indication will be given The headset button on the deskphone is enabled when the headset icon on the button is illuminated The headset button is disabled by pressing it 2 3 Support For support on the Sennheiser Communications A S
8. me Avaya Deskphone Since there is no industry standard for handset interfaces different manufacturers utilize different handset headset interfaces with their Deskphones Therefore any claim made by a headset vendor that its product is compatible with Avaya Deskphones does not equate to a guarantee that the headset will provide adequate safety protection or audio quality The interoperability compliance test included feature and serviceability testing The feature testing focused on placing calls to and from the Avaya 1400 Series Digital Deskphone with Sennheiser Communications A S CSTD 01 Headset Adapter Cable and SC 630 SC 660 headsets and verifying two way audio The call types included calls to voicemail to and from local extensions to and from the PSTN The serviceability testing focused on verifying the usability of the Sennheiser Communications A S SC 630 SC 660 headsets after restarting the Avaya 1400 Series Digital Deskphone HG Reviewed Solution amp Interoperability Test Lab Application Notes 2 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400 2 1 Interoperability Compliance Testing All test cases were performed manually The following features were verified Placing calls to the voicemail system Voice messages were recorded and played back to verify that the playback volume and recording level were good Placing and receiving calls to and from internal extensions to verify two way audio Placing an
9. pter Cable and the SC 630 or SC 660 headset has been connected to the Avaya 1400 Series Digital Deskphone Once the headset adapter cable and headset are connected to the deskphone verify that incoming and outgoing calls can be established with clear two way audio Verify that all call control activities listed under Section 7 can be performed 9 Conclusion These Application Notes describe the configuration steps required to integrate the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and the SC 630 SC 660 headsets with Avaya 1400 Series Digital Deskphone Testing was completed successfully with observations limitations noted in Section Error Reference source not found 10 Additional References This section references the Avaya and Sennheiser Communications A S documentation that are relevant to these Application Notes The following Avaya product documentation can be found at http support avaya com 1 Administering Avaya Aura Communication Manager Release 6 0 Issue 6 0 June 2010 Document Number 03 300509 2 Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Issue 3 March 2011 Document Number 16 603151 The following Sennheiser Communications A S documentation can be found at http www sennheisercommunications com comm home_en nsf root service_download area Open amp print 1 3 Quick Guide for CSTD 01 Headset Adapter Cable 4 SC 630 Headset Quick Guide 5
10. the telephone HG Reviewed Solution amp Interoperability Test Lab Application Notes 7 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400 7 To answer calls end calls place calls mute un mute place active calls on Hold and adjust the Volume on the speaker of the headsets To answer calls end calls place calls mute un mute place active calls on hold and to adjust the volume on the speaker of the Sennheiser Communications A S SC 630 SC 660 headsets the call control buttons on the deskphone must be used as follows To Answer a Call Press the headset button on the deskphone To End a Call Press the headset button on the deskphone To Place a Call Press the headset button on the deskphone to receive dial tone proceed to dial the number To Mute Press the Mute button on the deskphone To adjust the Use the Volume Control button on the deskphone volume To place an active Press the Hold button on the deskphone call on hold For more information on how to use the Sennheiser Communications A S CSTD 01 Headset Adapter Cable and headsets refer to the Guides included with the headset adapter cable and headsets For the link to on line documentation refer to Section 10 HG Reviewed Solution amp Interoperability Test Lab Application Notes 8 of 10 SPOC 5 1 2013 2013 Avaya Inc All Rights Reserved CSTDO01 1400 8 Verification Steps Verify that the Sennheiser Communications A S CSTD 01 Headset Ada
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