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Avaya 1165E User Guide

1. 0 ccccceeeeeeeeeee 174 Friend editing information cccceeeteteeeeeeee 174 Friends feature sauca aa F l Friengs iStone anaa a a 172 G Goodbye Release key sssssssiscerrieerrnrreseerrresrrrnss 22 Group Support ceccceeeeeeeeeeeeececeeceeeeeeeeeeeeeeeeeaes 25i Group add a NeW group cecceceeeeeeeeeeeeeeeneraeees 258 H handsfree Calling 2 ccccecceceeeeeeeeeeeeeensaneeeeeeeeees 93 Handsfree Key cccecceeeeesneceeceeeeeeeeseetecteenaeeeeeeeees 22 Headset Key aicatensscdsaccsssatelidapteesieancsaatddaccsasadddecaadandies 22 Hold en a 153 Hold KoV riera iania 22 Hold access a call on hold when multiple calls are on Holdan aana a 154 Hold end a Call ON asssnnssssssnnnsssssrnnrnssesnnrrrssrrrrrrrsrern 153 Hold make a call on hold the active cal 154 Hold Multiple calls On cccccccecseseseestssessseeeeseeees 154 Hold place a call ON cccceccecseseeeesssseeseseeeeseeeeees 153 Hold retrieve a call ON oo ccccceceeseseceeeeaeeeseeeeeeeaaees 153 HOOKSWITCH ssictsdcneciesnadeaceisasddddrtesiiacdedseiaasedianscereeessians 22 l Icons display screen cccceeeeeeeeeeeetceeceeeeeeeeeeees 271 Ignore an incoming call a se 108 IM audible alert Configuring ccceeeeeeeeee 143 IM automatic pop up configuring 0 0 141 IM Settings multiuser 2 0 0 0 eee eeeeeeeeeeeeeeeeeeeeees 222 Image screen sele
2. to enable the screensaver with password mode Press Select to select the currently highlighted setting Press Back to exit the Screensaver Mode menu Note Some options may not appear depending on configuration Disable Disabling the Screensaver displays a message confirming your selection The following figure displays the Screensaver Disabled message screen r n a T O O aem _ D Useri wm Screensaver Screensaver is now disabled Figure 54 Screensaver Disabled message 244 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock Enable no password Enabling the screensaver in no password mode displays a message confirming your selection The following figure displays the Screensaver Enabled no password message screen Useri wm Screensaver Screensaver is now enabled Figure 55 Screensaver enabled message Note If the device configuration does not allow the use of a password free screensaver this menu option is not available to you Enable with password Enabling the screensaver in password protected mode prompts you to enter a password before logging in If allowed in the configuration the user defined password definition screen is displayed The screen displays Enter user password to activate screensaver followed bya user input prompt The following figure displays the screensaver p
3. Table 5 Navigation keys and functions Key Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster to Scroll long lines of text when you view caller ID x Note The IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox When your Search Method is set to Index Search you can increase the speed of the scrolling by repeatedly pressing the right navigation key or decrease the scrolling speed by repeatedly pressing the left navigation key For more information see Searching Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 33 Introduction to the Avaya 1165E IP Deskphone Key Function for a contact in the Address Book on page 119 e Change the slide adjustment from left to right when you adjust such things as contrast or volume Navigation Key Cluster Press the right side of the Navigation Key Cluster to e Create a space when you enter and edit text e View the details of the selected call log entry in the Inbox and the Outbox Navigation Key Cluster Press the left side of the Navigation Key Cluster to e Move cursor to the left when you enter and edit text e Leave the detail view of the Inbox or Outbox and return to the main Inbox or Outbox Operates like the Back context sensitive soft key Press the up or down
4. Configuring IM audible alert You can configure the IP Deskphone to audibly alert you when a new IM arrives The IP Deskphone audibly alerts you when the IP Deskphone is idle or while on a call You can also choose to disable the audible alert of the IM feature To enable or disable the audible alerts of a new IM 1 Press the Prefs context sensitive soft key select Prets User Settings select IM Settings and then select IM Audible Alert On Off from the menu Select C O e Press the On Off context sensitive soft key to toggle between enabling IM audible alerts or disabling IM audible alerts E e Press the Back context sensitive soft key to return to Off the previous menu 2 Press the Select context sensitive soft key 3 Choose one of the following Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 143 Instant Messaging Back Composing an Instant Message When you compose an IM enter the address of the recipient and then enter the message When you reply to an Instant Message the IP Deskphone automatically enters the address For more information see Replying to an Instant Message on page 147 You can also send an IM directly from the Address Book For more information see Viewing the Address Book on page 111 To compose and send an Instant Message 1 Do one of the following Msgs e Press the Msgs context sensitive soft key select Instant Messaging a
5. Select e Press the Select context sensitive soft key to choose a service e Press the Back context sensitive soft key Back to return to the previous menu 4 Press the abc 123 context sensitive soft abe key to toggle between numeric and alphabetic input goer 5 Use the dialpad to enter the label for the feature key 6 Choose one of the following T a wget Next e Press the Next context sensitive soft key to continue Continue to input information based on the following services Speed dial See To program a Speed Dial feature key on page 184 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 183 Additional features Back Call Forward See To program a Call P Forward feature key on page 185 a Do Not Disturb See To program a Do Not Disturb feature key on page 187 Send IM See To program a Send IM feature key on page 188 Presence See To program a Presence feature key on page 189 e Press the Back context sensitive soft key to return to the previous menu To program a Speed Dial feature key To program a Speed Dial feature key beginning from Step 6 in the procedure To modify a feature key 1 Press the Select context sensitive soft Select key pa 2 Select Speed Dial i 3 Press the Select context sensitive soft Select key 4 Use the dial pad to enter a key label Esl E 5 Press the Next context sensitive soft key Nex
6. the menu 2 Press the Add context sensitive soft key to create Add new Call Subject Note If the Call Subject list is full then the option to add a new Call Subject is not available In this situation you need to delete a Call Subject before you can add the new Call Subject 3 Press the abc 123 context sensitive soft key to Add toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new Call Subject i 5 Ei Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 97 Making a call 5 Choose one of the following Save e Press the Save context sensitive soft key to add the new Call Subject e Press the Back context sensitive soft key to return to the previous menu without adding a new Call Subject Deleting a Call Subject You can delete a Call Subject while the IP Deskphone is idle To delete a Call Subject while the IP Deskphone is idle 1 Press the Prefs context sensitive soft key select Prefs Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to delete 3 Press the Delete context sensitive soft key to Delete delete the selected Call Subject A confirmation screen appears with the question Delete call subject 4 Choose one of the following e Press the Ok context sensitive soft key to confirm the deletion of the Call Subject e Press the Back co
7. For the purposes of this copyright and license Contributing Authors is defined as the following set of individuals Andreas Dilger Dave Martindale Guy Eric Schalnat Paul Schmidt Tim Wegner The PNG Reference Library is supplied AS IS The Contributing Authors and Group 42 Inc disclaim all warranties expressed or implied including without limitation the warranties of merchantability and of fitness for any purpose The Contributing Authors and Group 42 Inc assume no liability for direct indirect incidental special exemplary or consequential damages which may result from the use of the PNG Reference Library even if advised of the possibility of such damage Permission is hereby granted to use copy modify and distribute this source code or portions hereof for any purpose without fee subject to the following restrictions 1 The origin of this source code must not be misrepresented 282 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 2 Altered versions must be plainly marked as such and must not be misrepresented as being the original source 3 This Copyright notice may not be removed or altered from any source or altered source distribution The Contributing Authors and Group 42 Inc specifically permit without fee and encourage the use of this source code as a component
8. context sensitive soft key once from the first menu list you access the following context sensitive soft keys NewCall Prefs blank More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Conf Trnsfer Audio More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list NewCall Press the NewCall context sensitive soft key to obtain a dial tone to place another call during an active call or to a make a conference call The NewCall context sensitive soft key behaves like the Conf context sensitive soft key Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings and to configure a USB headset 3 Feature Options use to configure the following e Feature keys Call Ignore Action e Call Subject Call Fwd Notification e Missed Call Notification Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 31 Introduction to the Avaya 1165E IP Deskphone Item Function 4 Language use to change the interface language 5 Misc Options use to access the following
9. 190 Upgrade impacts to user profiles multiuser 217 Remove all programmed feature keys by using the Bulk USB flash drive ccsecesceseeeseeseseeeseeeeteseeeeeeneeeeeees 238 context sensitive soft key 1 0 192 USB flash memory device support 0 0 ccceeee 261 Remove individual programmed feature keys by using USB scenarios ceseceseeseeeeeseeeeeeeeeeteeeeteneneeeenees 268 the Bulk context sensitive soft key 192 User data erasing c cccccccccsesesesesesessssseeeseeeseseseees 23 Replying to an Instant Message seeeeeeeeeee 147 User status multiuser 0 ccceceseesecsesseceecerseeeeennenees 225 Resetting the IP Deskphone s sssssssssrssrssrssrrsnnsnnns 231 Using 3 way calling cccccccccsscsescsceceteneesteescseseeees 159 Retrieve a call on hold sssssseeerereressrerererersrerereren 153 Using Call Forward asrccistieastavecseaicchinuseDeociibiviasabnctes 197 Retrieving a Parked Call scsisaivsrenianeaaitanovamneaivonn 168 Using the Friends feature s 171 Ring tone Copying the ring tone from the IP Deskphone Using the Park Call feature 0 ccccccccscecsseeeeeeenees 166 to the USB drive 00 00 cececeeeetteeeeeesteeeeeees 268 Vo Root SCreen 0 ce ececccecce eee eceeceeceesseeceeeesaeeeeeeseesenneees 261 View existing groups in your Address Book 253 S View existing groups in your Address Book if you Selected Groups ccceesesesss
10. 3 Use the Dialpad to enter the user name to whom you are parking the call E Park e Press the Park context sensitive soft key to park the call to the user and return to the previous menu e Press the Clear context sensitive soft key 4 You can do one of the following Clear to erase the input field e Press the Back context sensitive soft key to return to the previous screen Back C Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call To retrieve a parked call from the server 1 Press the Serves context sensitive soft Serves key and select Retrieve Parked Call from the menu 2 Use the Dialpad to enter the retrieval code of the parked call Gal El 168 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Park Call feature 3 You can do one of the following Retrve e Press the Retrve context sensitive soft key to retrieve the parked call Ld e Press the Clear context sensitive soft key to erase the input field E le ar e Press the Back context sensitive soft key to return to the previous screen Back a Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 169 While on an active call 170 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev ava
11. Deleting an Instant Message ecceeeeeeteeeeeetees 149 Deleting calls from your Call Outbox n S38 Deleting calls in your Call INDOX ce eeeeeee eens 132 Display screen ICONS eceeceeeeeeeeeeeeteteeeetaeees 271 Do Not Disturb configuring ecceceeeeeeeees 200 Do Not Disturb disable cece ccccceseeeeceeeeeeeeeeeees 200 Do Not Disturb enable 2 0 0 ceecceceeeaeeteeeeeeeees 200 E Edit a Call Decline Reason cceccccceeeeesseeeeeeeeaees 108 Edit Domain page cceceeeeeceeeneeeeeeeeteeeeeeeeeenenes 162 Editing a contact in Address Book ccceeeees 415 Editing information of a friend c cccceeeeeteeee 174 End a Call on hold ccceeececccceceeseceeeeeeneesseeeeeenanes 153 Erasing the user data cccceeeeceeeeeeteeeeenereaeees 232 F Feature key autoprogramming eeeeeeeeeeeeeeeene 192 Feature key programming cccceeeeeeeeeseeeeeeeenaes 179 Feature key remove programmed key n se 190 Feature Keys ie diiiechiesacticesdigieleniaeiaeieie i EA 178 File manager cccceceececeeeeeeeeeeeeeceeeeeeeeeeeeeteeeeees 261 292 Avaya 1165E IP Deskphone with SIP Software User Guide File Manager 0 ccccceceeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeesenaaees 268 File Manager USING ecceceeeeeeeeeeeteeestneenatees 268 Flash drive ai inciri 238 Friend deleting information
12. F7 Volume Down F8 Volume Up F9 Mute F10 Hold F11 Headset F12 Handsfree Break Goodbye Release Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 49 Installing the 1165E IP Deskphone 50 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 5 Accessing the Avaya 1165E IP Deskphone You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following e confirm your logon ID enter your password e select the duration of this session The Admin password protection for login prompt appears when you power up the phone or after you log off The following figure shows the User Password protection for domains User login Login to Avaya com ID robert1 Login abc Domain Tate Figure 12 User login screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 51 Accessing the Avaya 1165E IP Deskphone When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID enter your password and select the duration of this session However the first time you use
13. IP Deskphone information viewing 000 8 229 K Key press behavior ccccccceceeeeeeeeeeeeceecaeeeeeeeees 22 L LINC KEY catcscetenccsadecaenacgidansh anasadedsasecadveastednuscnadcedeadens ans 22 Line keys multiuser eee cece cece eeeeeeeeeeeeeeeeeeeeetes 217 Location information cccccssececcceeeeeeeeeeeeetaneeseenes 63 Logging off from the IP Deskphone sceeeeeeeee 61 Logging out multiuser 0 2 eect teeter eee eettteeeeeee 215 logout Secondary ACCOUNT cccceeceeeeeeeeeeeeeentees 216 M Making a Call c cccecceceeeeeeeeeeeeecaeeeeeeeeeeeeeteeeeeseaaeees 91 Making a call using off hook dialing cee 91 Making a call multiuser esseeeeeeeneeeenee neeese eneee 219 Making a new call cceeceeeeeeeeeeeeeeeeeestetteaeeees 151 Managing Call Decline Reasons eee 106 Managing calls in the Call Outbox while not on a call 136 Menu features multiuser 00 0 0 cece ccc ceeeeeseeeeeeeeeaee ones 221 Message Waiting Indicator 0 eceeeeeeeeeeeeeenees 273 missed calls cece eccccceeseesseeceeeceseeececeeeseasseeeeeeeaneeses 128 Modifying settings multiuser 20 0 0 cceeeeeeeeeeeee 222 Multiple Appearance Directory Number 207 Multiple calls On Hold ccccccccsesseseseeeeeeeseeeeeeeees 154 Multiuser cr 213 Multiuser account selection cccceeeeeeeeeeeeneeeeees 228 Multiuser addi
14. Press the Handsfree key The LED indicator lights with a solid red light 2 Replace the handset To use a headset 1 Connect the headset to the headset jack C U Headset A 2 Press the Headset key The LED indicator lights O Goodie 3 Press the Goodbye key or press the button on the wireless headset if equipped to release a call To switch from handsfree to headset CY A Headset i Press the Headset key The LED indicator lights Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact Use this feature to indicate to the contact the reason for the call The IP Deskphone contact displays a message such as Weekly report call or Daily status when they receive the call You can select a subject from a list you create For more information see Managing Call Subjects on page 97 or you can create a new subject Note The Call Subject feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you Whenever you initiate a call by using off hook dialing the Subject context sensitive soft key appears as an option to use You can select a Call Subject from a list or create a new Call Subject to send 94 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Subjects To enter a call subject from a list
15. Press the Prefs context sensitive soft key then choose Display gt 4 Background Image The Images screen appears and displays the filenames of all image files currently stored on the Flash File System of the IP Deskphone An example is shown in the following figure Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 249 Advanced features Images 1 Bird PNG 2 Car PNG 3 Flower PNG Figure 59 Images screen Highlight the desired image 3 Press Select to select the currently highlighted image or press Back to dismiss the Images screen After you select the background image you want to use a confirmation screen appears displaying the selected image in the background and a message to press OK to keep the selected image An example is shown in the following figure Press OK to keep the selected image Cancel Figure 60 Background image confirmation screen Press OK to confirm the selected image as the background image or press Cancel to cancel the selection Note If the selected image is not confirmed the screen time outs after 15 seconds the selected image is disregarded and the IP Deskphone display returns to the Images list screen 250 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support Service Package Group Support The Service Package Group Support feature can help you program feature ke
16. Tom Key 5 Key 6 Speed Dial List Figure 61 Main feature key screen A feature key provisioned for use as a Speed Dial List has a similar appearance to all other programmed feature keys on the idle screen or in call screen The label used for the selected key is provided through provisioning The following is the icon for the Speed Dial List key After you press the feature key provisioned as a Speed Dial List the list of Speed Dial entries configured appears on the screen and the you can select an item from that list to invoke a Speed Dial If the Speed Dial List is empty or results in being empty due to context sensitive hiding of contents an error message displays stating There are no Speed Dials currently available Related topics Speed Dial List screen on page 260 Auto Retrieve flag on page 260 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 259 Advanced features Speed Dial List screen You can select the provisioned Speed Dial List entries from the Speed Dial List screen The following figure is an example of the Speed Dial List screen with the list entries Speed Dial List 1 Reception 2 Kitchen 3 Taxi 4 Park with FFC 5 FFC 99 Figure 62 Speed Dial List screen The Speed Dial List screen displays all the Speed Dial List entries provisioned The displayed Speed Dial List items are based on the provisioned list as well as the current Idle Mid call state of the
17. aoee aee r kA E E E E E ee ee 110 6 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Chapter 9 The Address BOOK iicsciicicninnsiannininninnneennammenaas 111 view TIS Addes BOOR russiini AEO AAAA 111 nieting a Gall from the Address BOK arsusiri EAA 112 Adding a Cone to your Address BOCK te oie ce n a OEA NAAA AEA 113 Edi nga Contact in your Address BOO Ksenia nEn ERE ARAA 115 Copying inornata te this Address Bo0Kacnneranoanasiiies rar AAAA AEE 117 Searching Tor A contact in he Address BOOK iiriisriinainsssiinesian tiaina iaaa aa EA 119 Using the Search feature in the Address BOOK seiiscinccincc reves sdssrssasisrauinseniaaseain acini 120 U notte SEaren AE Eai la olan Steet ai aS a tls a 121 Li Sing Local SEANG eicae ae aiaa n EESE TR 121 RU Wn e e Eo aE as I TORRESE IA E TI EI EN AN O E TE T E 123 Chapter 10 Call MDO ea 125 Pe rie Ne s alnan E eA AEA AIAS EEAS EASA 125 Managing calls in the Call Inbox while noton a call gis sas acosspaceniadatoeasdaratesenhadisanieaadaie ieanisamaaaliauninas 126 Viewing the details of a calm the Cal ROOK soncasicisn A A 128 Manod MESJ ANS nconaai a E N 128 Missed Cals eA ensis a nS 129 ate ws ge Wer ll Bias iW wE Cal MGOK uasin akin Aaa ENAA EEEE DAEA NAS 131 Deleting calls in your Cal MBOK ssssccisana sscceacatedacesinaaisih aaia aai 132 Aocessing the calls in your Call Inbox du unng a Call iirinn aniraa a a adaa 133 Chapter 11 Call OUtDOX srini i 135 RODET NES AID iiai a a E a AEA
18. e Call status Missed e Name of the caller e SIP address e Time of the call e Call Subject if the caller sends a Call Subject You can configure the filter on your Call Inbox to display all incoming calls or missed calls You can access your Call Inbox while the IP Deskphone is idle or while you are on a call The following figure shows the Call Inbox while the IP Deskphone is idle Inbox All 1 Mary Smith 2 Mary Smith 3 Mary Smith Edit Missed DARE Figure 23 Call Inbox while IP Deskphone is idle Accessing the Call Inbox You can access the Call Inbox and initiate a call when the IP Deskphone is e Idle For more information see Managing calls in the Call Inbox while not on a call on page 126 e Active For more information see Accessing the calls in your Call Inbox during a call on page 133 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 125 Call Inbox Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call To manage calls in the Call Inbox while not on a call N Msg inbox 1 Press the Msg Inbox fixed key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox x Note You can initiate a call to the highlighted caller For more information see Initiating a call from the Call Inbox on page 131 3 Do one of the following e To place a ca
19. it does not create a new instance x Note The autoprogramming feature options are dependent on your service provider and IP Deskphone configuration If you attempt to use the autoprogram feature Bulk context sensitive soft key for a feature that is not available to you the IP Deskphone displays the message This feature is disabled Contact your provider Autoprogram feature keys 1 Press the Prefs context sensitive soft key select Prefs Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature key screen on page 179 2 Choose one of the following Bulk e Press the Bulk context sensitive soft key e Press the Back context sensitive soft key to return to the previous step Back LC 192 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Select Back C Feature keys 3 Press the Select context sensitive soft key to select menu item 1 Feature key creation 4 Press the Up Down navigation key to highlight one of the following services that you want to autoprogram e 1 Speed Dial 2 Send IM 3 Call Forward 5 Choose one of the following e Press the Select context sensitive soft key to autoprogram the feature keys with the selected service e Press the Back context sensitive soft key to return to the previous step Remove all programmed feature keys by using the Bulk context sens
20. 2 Press the Left Right navigation key to increase or decrease the length of time you want the idle screen to remain backlit 3 Choose one of the following Apply e Press the Apply context sensitive soft key to configure the length of time for the IP Deskphone to remain backlit and return to the Display menu e Press the Cancel context sensitive soft key to or keep the existing configurations and return to the Display menu Cancel C 66 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Creating the idle screen text display Creating the idle screen text display You can create a text to display on the screen while the IP Deskphone is idle To create the idle screen display text 1 Press the Prefs context sensitive soft key select Prefs Display and select Idle Screen Text Display Lo 2 Press the abc 123 context sensitive soft key to abe toggle between alphabetic or numeric input 3 Use the dialpad to enter the display text you want to appear on the idle screen display of the IP H Deskphone Es E 4 Choose one of the following Save e Press the Save context sensitive soft key to save the idle screen text display e Press the Back context sensitive soft key to keep the existing screen display text and return to the Display menu Configuring Menu Auto back out You can use the Menu Auto back out feature to configure the time interval required fo
21. Deskphone with SIP Software User Guide November 2013 21 Introduction to the Avaya 1165E IP Deskphone Key Function SP Services P Press the Quit key to cancel the current operation or O Quit i to exit the menu Note Pressing the Quit key does not affect the status of active calls Press the Inbox key to access your call inbox The call inbox lists all incoming calls on an active IP Deskphone Note This key does not function to send Instant Messages 1 amp 1 Msg inbox al Shitt Outh Press the Shift Outbox key to access your call bed outbox Press the Directory key to access the Address Book Qa Bract and the Friends list Note You can access the Address Book while on a call and start a new call with a highlighted contact Key press behavior The behavior of the IP Deskphone when you press a fixed key is as follows Goodbye Release Mute Hold Headset Handsfree and Hookswitch If there is an active established call the key action applies to this active call If there is no active call the key action is applied to the call that is highlighted in the list of calls Note Some actions may be ignored in certain conditions for example pressing the Goodbye Release key for a call on local hold pressing the Hold key for an incoming call Line key If there is an incoming call and you press the Line key the incoming call is answered If there is an active call and you press the Line key the Line key
22. Destination confirmation prompt screen confirms that you want to select the destination folder to which you wish to send or copy the previously selected file The following figure displays the screen to select the destination folder Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 265 Advanced features Select Destination Please press OK to select the destination folder for file FileA wav Figure 67 Select Destination confirmation prompt The following are the options available for the Select Destination screen e OK to go to the screen where you select a folder Back to return to the previous screen After you have confirmed that you want to send a file from the IP Deskphone to the USB drive the Select Destination screen appears as shown in the following examples 266 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support USB MyFlash Directory1 Directory2 f FileA wav e FileB jpg was FileC pem I sama N USB MyFlash Directory2 FileA wav FileB jpg FileC pem Select Done USB MyFlash C FileX wav i FileY jpg FileZ pem Select Done Figure 68 Select Destination screen O Note The context sensitive soft keys change based on the selected item on the screen The following options are presented Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 267 Adva
23. Disturb ceeeeteettteeees 200 Configuring IM audible alert eeeeeeeeeeeeeeeees 143 Configuring IM automatic pop up 00eeee 141 Configuring Instant Messaging 0 eeceeeeeeees 141 Configuring Instant Messaging pop ups 06 142 Configuring Privacy settings 0 eeceeesteeeeeeees 205 Configuring the Avaya 1165E IP Deskphone 65 Confirmation logon screen eeseeeecceeeeeeeeeteees 60 Copy an image file from the USB drive into the IP DeSkDNONG s dacezcsicctcs dassedaceesssesteelaesanteae 268 Copy key creating a feature key using 00 196 Copy the ring tone from the IP Deskphone to the USB ONE sat pan TEA EAR 268 Copying information to the Address Book 117 Create a new Call Decline Reason c ceceee 106 Creating a feature key using the Copy key 196 Customizable banner for login ceeeeeees 240 D Deactivate Call Forward cccccssssscceeeeeesseeeeeeees 197 Declining an incoming Call ce eeeeeeeeeeteeeeeeeenees 104 incoming call declining 2 cseeceeeeeeeeeees 104 Delete a Call Decline Reason cceececceeeeeeeeeeees 107 delete a user profile cc ccceceseeseseeeeseseeeeeeeeeeeees 232 Delete Friend information ccccccceeeeeeseeeeeeeees 174 delete user data files 2 0 0 0 ceecccceceseeeseeeeeeeaaeeeees 232
24. IP Deskphone After you invoke the Speed Dial List while the IP Deskphone is idle only Speed Dial List entries that are configured to IDLE are displayed Similarly only items marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call The following are the options available for the Speed Dial List screen e Dial invokes the selected speed dial e Exit screen dismisses without invoking a Speed Dial List entry Auto Retrieve flag If you enable the Auto Retrieve behavior on a Speed Dial key or Speed Dial list entry that is invoked and place a call on hold to invoke the current key entry the IP Deskphone attempts to un hold the call after the key or entry call completes For example 260 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support e Ais talking to B when A invokes their Speed Dial List and selects an entry e Selection invocation of a Speed Dial List entry places the A B call on hold and places an outgoing call to the URI specified in the Speed Dial List entry for example C e When the A C call completes if the Auto Retrieve flag is enabled for the Speed Dial then the IP Deskphone attempts to take call A B off hold This may not always happen if the IP Deskphone receives another call during the A C call or if the A B call state is changed while A C is active The Auto Retrieve behavior
25. Press the Change soft key Change 3 Press the Up Down navigation key to highlight the Search Method you want to use as the default when you search for a contact e Index Search 1st Character Search e Name Search 4 Press the Select soft key to select a search Select method and then return to the previous menu Using the Search feature in the Address Book To search for a contact while accessing your personal Address Book use the dialpad to enter the search information For example 120 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Search feature e Index Search to search for a contact by using the Index Search method enter the index number When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list you must enter the digit 8 quickly after entering the digit 2 e 1st Character Search to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears e Name Search to search for a specific name in your personal Address Book enter the name by using the dialpad Using the Search feature You can search for a contact that is in your IP Deskphone Address Book Local Search or for a contact in a dire
26. Tree nna CntoT ae Cente arene 135 Managing calls inthe Call Outbox while noton a Calk sessionis EEA EONAR 136 lntiatng a call fom tHe Cal Ouk rniran arnari AASE 136 Deleting calls Tom your Cal OUPO innin NA 137 Viewing the details of a call in the Call OuUIDOX aii ce esi sd ie iied ri Aias 138 Accessing ihe calls in your Call uibox during a Calleri meen aren EAEAN 139 MeO 12 Instant SSA ce naii a a ainaani aiaia ai 141 re im Nites Matant MEss AIN inisinia a a a aaa a ayer 141 C nkgunng IM automate popp owicssincauscsieiusictcsnsadsssesesnccrsteoiaeauerccavaanmassnauauetcenuaqurccareauneseneuau 141 Contgunng instant Messaging POPP Suriri aniani 142 Conigunng M audiblE AEri riisiin i 143 Compos noan neim MESSAGE a a a aaa a aa 144 netan hWessage MOFO aani E 145 PRS Soe kistani Messagi En AA A 146 Viewing ihe content of an Inetant Messagier EE AR 147 epiving tan Instant Massagno a ARAR 147 lnitating a call froman Netant Messagi aeniea ia EER E EA 148 Deleting ai neton Mossa 0E ii A AE ATA AA 149 Chapter 13 While on an active Call ccccccceeeeeeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeeeeeeaeesneeeeeeeeens 151 Making a NEW ICAN ccccsisasscinisierascciagaisasastasagecumeubsieesatanniertuusaadacenitenadereubanwanpeancsaadmeauainedda a 151 Initiating a call using the active call context sensitive soft key MenU s ssssssssssrrssrrrerrrrerrrerrnes 152 Oe T E ioecetnansdue suasea doce Guadha desta cinadaie visesdauee E ceummanduauanntaida 152
27. Unknown Note You can create your own Presence message to appear on screen which becomes available when you program a feature key as a shortcut For more information see Adding a new Presence state message on page 204 6 Choose one of the following Finish e Press the Finish context sensitive soft key to select the Presence detail and finish the procedure e Press the Back context sensitive soft key to return to the previous step Back P Remove a programmed feature key You can remove a feature key by using one of the following methods 190 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Feature keys e Edit context sensitive soft keys See To remove a feature key using the Edit context sensitive soft key on page 191 e Bulk context sensitive soft keys See Remove programmed feature keys by using the Bulk context sensitive soft key on page 193 To remove a feature key using the Edit context sensitive soft key 1 Press the Prefs soft key select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown in Feature keys on page 178 2 To select a feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one to remove and press the Edit context sensitive soft key e Press the feature key that you want to remove and then pres
28. When there is an incoming call the IP Deskphone sends an alerting event to the adapter The red Message Waiting LED flashes to indicate there is an incoming call on the IP Deskphone Caller ID Information Not applicable Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 83 Configuring the Avaya 1165E IP Deskphone Feature Description Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB port Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook Green key on the adapter When off hook the IP Deskphone streams dial tone to the headset The telephone number must be dialed using the key pad of the IP Deskphone After a call is answered audio data flows between the IP Deskphone and the headset adapter through the USB port Call Release You can release an incoming call or an outgoing call by pressing either the On Hook Red key on the adapter or the Release Goodbye key on the IP Deskphone After a call is released audio data between the IP Deskphone and the headset stops Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone After processing the mute event the voice path fr
29. When you view the details of a call in the Call Outbox you can do one of the following e Initiate a call to the caller displayed on the C all screen See Initiating a call from the Call p Outbox on page 136 138 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Prev Ld Next Ld Back C Accessing the calls in your Call Outbox during a call e View a previous caller in the Call Outbox list by pressing the Prev context sensitive soft key and return to the Outbox screen e View the next caller in the Call Outbox list by pressing the Next context sensitive soft key and return to the Outbox screen e Press the Back context sensitive soft key to return to the Outbox Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call To access the calls in your Call Outbox during a call LA Shift Outhox Select or Back LC 1 To access the calls in your Call Outbox during a call press the Call Outbox key 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following e Press the Select context sensitive soft key to initiate a call to the highlighted caller x Note This places the current call on hold if it is not already on hold e Press the Back context sensitive soft key to return to the Incall scr
30. account of the line key is used When accounts are registered on different domains you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account The Speed Dial keys always uses the primary account to determine the presence state of the target Instant Message keys always use the primary account because IM support is disabled for secondary accounts Related topics Inbox Outbox IM log on page 224 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 223 Multiuser Inbox Outbox IM log There is a single Inbox a single Outbox and a single Instant Message log for each profile The detailed view of the call log entry indicates the local account associated to each entry that is the source of outgoing calls and the target of received calls The following figure shows an example of the Inbox in Call Details view From Remote User remote1 domain com 01 14 10 1 20pm To user1 domain com Prev Next Figure 45 Inbox Call Details view Call logs and IM logs provide many ways of initiating a call to the address identified by the selected entry such as lifting the handset In most cases the primary account is used However if you press a line key to initiate the call the call uses the account associated with the line key If ca
31. action The IP Deskphone attempts to perform actions only for file types and extensions it recognizes USB scenarios Copying an image file from the USB drive into the IP Deskphone 1 Log on to the IP Deskphone and plug the USB flash drive into the IP Deskphone USB port 2 Press the Services hard key and choose File Manager 268 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support 3 Select Flash Disk device The contents of the USB drive are displayed 4 Select the file you wish to copy and then press Send You are prompted to select the device to where you want to send the selected file 5 Select the IP Deskphone as the destination device The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file In this case the image file copies the images directory of the flash file system on the IP Deskphone Any action that is taking some time to complete displays the In progress message on the screen A success message appears on the phone screen displaying that the file was copied to the IP Deskphone successfully The following figure displays a sample success message File Manager FILENAME has been sent to Destination successfully Figure 69 Sample success message for File Manager operation Copy errors After a file is selected there can be multiple reasons why t
32. and return to the adil Configuring Do Not Disturb Use Do Not Disturb to automatically block all incoming calls When you activate this feature the calling party receives a busy signal Enable Do Not Disturb To enable Do Not Disturb 1 Press the DND context sensitive soft key on the idle DND display press the More context sensitive soft key until DND appears 200 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com More Ld Enable Back Ok as Disable Do Not Disturb To disable Do Not Disturb Disable Lo Back ia Avaya 1165E IP Deskphone with SIP Software User Guide Configuring Do Not Disturb 2 Choose one of the following e Press the Enable context sensitive soft key to configure the IP Deskphone to Do Not Disturb e Press the Back context sensitive soft key to return to the previous menu 3 Press the Ok context sensitive soft key to return to the Services menu 1 Choose one of the following e Press the Disable context sensitive soft key to configure Do Not Disturb e Press the Back context sensitive soft key to return to the previous menu 2 Press the Ok context sensitive soft key to return to the Services menu November 2013 201 Additional features Configuring a Presence state You can configure a presence state to enable other users to see information about your availability You can select fr
33. arrows on the Navigation Key Cluster to e Erase a character backspace when you enter and edit text e Highlight items in a list such as Address Book entries or items in your Call Inbox Scroll lists and message contents when you view Instant Messages e Move the cursor from line to line when entering and editing text or data Note To scroll through a list of items you can press and hold the up or down key Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse You can use the USB mouse to activate context sensitive soft key items and menu items Use your mouse to click a context sensitive soft key label of the LCD screen to activate that item When a menu is open double click on a menu item to activate it or click on the item to 34 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Available IP Deskphone call features highlight it For example you can click the View context sensitive soft key label to open that menu Double click the word Inbox in the menu list then double click a name in the Inbox list to initiate a call or click the item to highlight the name To access the Network menu right click anywhere on the display Note USB mouse support is available for the Avaya 1165E IP Deskphone but does not extend to added Expansion Modules Available IP Deskphone call features The IP
34. call forces the screen to exit active menu activities and takes precedence over a pop up Instant Message IM Caller identification When you receive an incoming SIP call the Caller ID information appears on the telephone display screen When you receive a call from a contact that is entered in the IP Deskphone Address Book the caller information appears as it is in the Address Book as shown in the following example Lni Chad Scott 08 29 8 00am From Alex Smith alex smith comp com To Chad Scott chad companyb com Subject Daily Status Report Answer Redrct Decline Ignore Figure 20 Incoming call screen You can restrict the information displayed for incoming calls or for calls you make For more information see Configuring Privacy settings on page 205 When you receive an incoming call you can do one of the following e Answer an incoming call See Answering an incoming call on page 102 e Redirect an incoming call See Redirecting an incoming call on page 102 e Decline an incoming call See Declining an incoming call on page 104 e Ignore an incoming call See Ignoring an incoming call on page 108 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 101 Receiving a call e Receive an intercom call See Receiving intercom calls on page 110 e Receive paging calls See Receiving paging calls on page 110 Answering an incoming call When you can answer an incoming call yo
35. context sensitive soft key to access the following features 1 Voice Mail use to call your Voice Mail number 2 Instant Messaging use to access the Instant Messaging Inbox Outbox 3 Missed Call Notification use to access your Missed Call details More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys three menu lists are available When you press the More context sensitive soft key a different selection of context sensitive soft keys appears e If you press the More context sensitive soft key once from the first menu list you access the following context sensitive soft keys CallFwd DND Retrve More e If you press the More context sensitive soft key from the first menu list twice you access the following context sensitive soft keys ScrnSvr Presnce Prefs More e If you press the More context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Redial abc Msgs More When you press the More context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list CallFwd Press the CallFwd context sensitive soft key to forward all calls to a specified address Press the DND context sensitive soft key to block all calls Retrve Press the Retrve cont
36. enter a new Presence state message Ged el fed Gi ll wi a ia Ok e Press the Ok context sensitive soft key to confirm the entry and complete the procedure 7 Choose one of the following Back e Press the Back context sensitive soft key to return to the previous step Configuring Privacy settings You can restrict caller information coming to the IP Deskphone or caller information leaving the IP Deskphone You can restrict the name SIP address or both from appearing on the screen Incoming call privacy You can restrict the information for incoming calls to your IP Deskphone by configuring the Incoming Call Privacy setting To configure Incoming Call Privacy 1 Press the Prefs context sensitive soft key select Misc Options and then Incoming Privacy from the menu Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 205 Additional features a 2 Press the Up Down navigation key to highlight one of the following CDT e None no restriction lt e Name restricts only the name e Address restricts only the address All restricts name and number Cl 3 Choose one of the following O ange e Press the Change context sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction Back e Press the Back context sensitive soft key to return to c the previous menu without implementing any changes Outgoing call privacy You can restrict the informa
37. for connecting a USB keyboard USB mouse USB headset USB flash drive and powered hubs USB access control USB lock that controls how the USB port on the Avaya 1165E IP Deskphone can be used For more information about using the Expansion Module see the Avaya 1100 Series Expansion Module User Guide NN43130 101 Avaya 1165E IP Deskphone controls The following image shows the Avaya 1165E IP Deskphone 18 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1165E IP Deskphone controls Self labeled line programmable feature keys Feature Status Lamp Message waiting Indicator Handset High resolution graphical display screen Context sensitive Speak aa soft keys Navigation and Enter keys Copy Key Message Inbox key Services Key Shift Outbox key Quit Stop key Directory key Goodbye k Volume Control iiaiai Expand key Mute key Headset key Hold key Handsfree key Dialpad If supported by your server the Feature Status Lamp provides a user defined alert Contact vour system administrator to find out if this feature is available for you Figure 1 Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels This document presents both versions of the fixed key Function Key The keys on either side of the LCD display area are Self labe
38. headset When off hook the IP Deskphone streams dial tone to the headset This class of headset has no dial pad and the telephone number must be dialed using the key pad of the IP Deskphone After the call is connected voice data streams between the IP Deskphone and the headset Call Release You can release an incoming call or an outgoing call by pressing either the Release Goodbye key on the IP Deskphone or the On Hook equivalent key on the headset After a call is released audio data stops between the IP Deskphone and the headset If you are using the Plantronic headset to release a call press and hold the answer release toggle button for more than two seconds Call Mute The mute key event is handled independently on the headset The corresponding HID command is sent to the IP Deskphone to synchronize IP Deskphone status Mute status indication on the headset is also independent When muted the headset streams blank audio to the IP Deskphone and the IP Deskphone also mutes the audio to the far end double muted Volume Up Down This class of headsets manages volume changes locally whenever Volume Up Down keys are pressed Pressing the Volume Up Down keys on the headset has no effect on system volume The IP Deskphone ignores volume events from the headsets to avoid double volume changes On the other hand volume changes on the IP Deskphone change the system setting and indirectly affects the volume leve
39. i 1 Press the Subject context sensitive soft key to Subj ect send a Call Subject with the call you are making A list of Call Subjects appears on the telephone display screen 2 Choose one of the following e Press the Up Down navigation key to highlight the Call Subject you want to use and press the Select context sensitive soft key The IP Deskphone sends the Call Subject to the contact you are calling e Press the New context sensitive soft key to create a new Call Subject that is not on the list 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters Lt Ca El A Save e Press the Save context sensitive soft key to continue e Press the Clear context sensitive soft key to clear the text Clear e Press the Back context sensitive soft key to return to the previous menu C note When you select a subject from this list it appears on the screen before you send the call 4 Use the dialpad to enter the Call Subject 5 Choose one of the following Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 95 Making a call Back If you want to change that subject press the Subject context sensitive soft key to return to the Call Subject menu You now have the option to select No to a Call Subject To create a new call subject while initiating a call 1 Press the Subject context sensitive soft key to Subject send a Call Sub
40. is added to regular speed dial keys instead of speed dial list entries To make sure that this flag is configured for programmed speed dial keys the Enable Auto Retrieve screen shown in the following figure appears as the last step in Speed Dial Key configuration Useri Enable Auto Retrieve For this speed dial key Figure 63 Enable Auto Retrieve screen The Auto Retrieve screen allows you to configure the Auto Retrieve behavior for the Speed Dial The following are the options available for the Auto Retrieve enable screen e Yes to enable Speed Dial with Auto Retrieve behavior e No to disable Speed Dial with Auto Retrieve behavior e Back to dismiss the screen and return to the previous key programming screen USB flash memory device support The IP Deskphone supports the browsing of files on a USB flash memory device A simple file browser allows you to select an image file or other type of file and upload onto the IP Deskphone file system The file manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 261 Advanced features After you select the File Manager menu by choosing the Services menu you can navigate to the IP Deskphone file system and any USB drives attached From there you can either copy a file from the IP Deskphone onto the USB drive or copy a file from the USB drive to the IP
41. name user2 The profile becomes associated to user2 domain1 com The profile is loaded and user2 now has access to the call logs and most preferences available before the upgrade e User2 logs out then logs in user1 domain1 com User1 had a profile before the upgrade but that profile has now been associated to the user2 account therefore a new profile is created Not all the information in old profiles is preserved The preference settings for example voice mail ID are discarded in the upgrade Line keys Each registered user is associated to a separate line key Each line key displays the name of the registered account and some basic state information for that account Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 217 Multiuser The primary account is always associated to the first bottom right line key of the IP Deskphone If you are a secondary user the order of the next available line key is from bottom to top and right to left on the IP Deskphone followed by the keys on the Expansion Module from bottom to top and right to left You can select a different available line key for secondary accounts during the login process The following figure shows the Avaya 1165E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts User2 E Friend3 Useri 01 17 1 54pm 4 Missed calls Servcsj i Msgs P
42. obtain a dial prompt dialing then pressing Line Key 2 initiates the call using the account associated with Line Key 2 However there are cases where pressing a Line Key does not initiate dialing for example Address Book in Select mode Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 219 Multiuser While the outgoing call is ringing the selected account is displayed on screen on a From line Receiving a call When you receive an incoming call the displayed information shows which account the call is intended to reach The line key of the corresponding account displays an incoming call icon The call can be answered by pressing the Answer context sensitive soft key e taking the handset off hook pressing the Headset or Handsfree key pressing the appropriate line key of the account Note You cannot use a different account to answer the call If the IP Deskphone receives multiple calls at the same time a list sorted by the most recent incoming call first of all active and incoming calls appears After you select a specific call in the list you can either answer the call or process the call An incoming call icon provides visual feedback You can answer the call by pressing the line key directly without having to select the call This automatically puts other active calls on hold Being ina call When a single call is active the screen displays the local account in use and the remote user
43. options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location blank No soft key label More Press the More context sensitive soft key to return to the first menu list of context sensitive soft keys 32 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Navigation keys Item Function Unlock eee The Unlock context sensitive soft key appears if you answer a call when the IP Deskphone is locked with a password protected screensaver Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone Note Menu items are sorted by number You can select menu items in one of the following ways e Press the corresponding number on the dialpad and then press the Select soft key e Use the navigation key to scroll through the menu to highlight the item you want to select and then press the Select soft key
44. pad to enter the address 2 a 186 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys 8 Choose one of the following Finish e Press the Finish context sensitive soft key to confirm the entry and complete the procedure e Press the Clear context sensitive soft key to erase the entry C lear e Press the Back context sensitive soft key to return to the previous menu Back To program a Do Not Disturb feature key To program a Do Not Disturb feature key beginning from Step 6 in the procedure To modify a feature key 1 Press the Select context sensitive soft Select key 2 Select Do not disturb 3 Press the Select context sensitive soft Select key e 4 Use the dial pad to enter a key label 5 a 5 Select a User 6 Press the Select context sensitive soft Select key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 187 Additional features 7 Choose one of the following Finish e Press the Finish context sensitive soft key to confirm the entry and complete the procedure e Press the Back context sensitive soft key to return to the previous menu Back P C To program a Send IM feature key To program a Send IM feature key beginning from Step 6 in the procedure To modify a feature key 1 Press the Select context sensitive soft Select key 2 Select Send IM n 3 Pr
45. primary account the IP Deskphone returns to the initial login screen If you are logged in on a secondary account that secondary account is removed from the list of secondary accounts that are logged in on automatic login If more than one account loses connection the IP Deskphone attempts to reconnect the accounts in sequence The first account to lose connection retries until it re registers or you cancel the attempt after which a reconnect attempt begins for the next account Canceling the re connection attempt of the primary account immediately abandons attempts for all other accounts logs out secondary accounts that are still connected and returns the IP Deskphone to the login screen A single login queue is used for automatic logins and failover This means that if automatic logins are still pending when an account cannot connect a reconnection attempt for that account only begins after all automatic logins have completed or are cancelled Related topics Cable unplugged on page 216 Cable unplugged If the IP Deskphone detects that the network cables are unplugged while accounts were logged in then the IP Deskphone assumes that all accounts have lost their connection to the server When you reconnect the cable the IP Deskphone proceeds to re register all accounts starting with the primary account 216 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Upgrade impacts to u
46. source code distributed need not include anything that is normally distributed in either source or binary form with the major components compiler kernel and so on of the operating system on which the executable runs unless that component itself accompanies the executable If distribution of executable or object code is made by offering access to copy from a designated place then offering equivalent access to copy the source code from the same place counts as distribution of the source code even though third parties are not compelled to copy the source along with the object code 4 You may not copy modify sublicense or distribute the Program except as expressly provided under this License Any attempt otherwise to copy modify sublicense or distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their licenses terminated so long as such parties remain in full compliance 5 You are not required to accept this License since you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distri
47. the Prefs context sensitive soft key select Prets Feature Options and select Call Fwd Notification from the menu On e Press the On context sensitive soft key to activate Call Forward Notification e If the Call Forward Notification is activated press the Off context sensitive soft key to deactivate the Off feature L Note If the IP Deskphone is ringing or is in Do Not Disturb mode you cannot forward the call 2 Choose one of the following Activate Call Forward To forward your calls or change the number where calls are forwarded 1 Press the CallFwd context sensitive soft key CallFwd C 2 Enter the phone number or SIP address where you want to forward your calls E Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 199 Additional features 3 Choose one of the following Forw I d e Press the Forwrd context sensitive soft key to accept C the number and return to the Services Menu e Press the Clear context sensitive soft key to clear the input line Clear e Press the Back context sensitive soft key to cancel the input and return to the Services menu Back amn Deactivate Call Forward To deactivate Call Forward Choose one of the following Disable i 7 e Press the Disable context sensitive soft key to deactivate Call Forward and return to the Services Menu e Press the Back context sensitive soft key to cancel Back deactivating the Call Forward
48. the analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Call Release You can release an incoming call or an outgoing call by either pressing the Release Goodbye key on the IP Deskphone or On Hook key on the analog device Call Mute The analog device may have a mute key to stop voice transmission however the Mute key event on the analog device is not supported Volume Up Down The Volume Up Down key on the analog device if available is independent of the IP Deskphone operation Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 89 Configuring the Avaya 1165E IP Deskphone 90 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 7 Making a call This section describes the methods you can use to make a call You can make a call from your IP Deskphone using one of the following e Making a call using off hook dialin e Making a call using on hook dialing You can also initiate a call while using one of the following features e The Address Book e Call Inbox on page 125 e Call Outbox e Instant Messaging on page 141 When an outgoing call fails to connect to the destination one of the following messages appears e Dec
49. the software download prompt again in three minutes a total of three times If after the third notification you press No or no key is pressed the software update does not occur Your IP Deskphone attempts the software download process again in two hours Note If you allow the update to proceed and the server is down the IP Deskphone does not ask for updates again Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 211 Additional features Busy Lamp Field The Busy Lamp Field BLF feature is an alternate presence monitoring mechanism for the IP Deskphone that allows presence functionality on proxies that support BLF BLF is an icon state for a corresponding Speed Dial key on an IP Deskphone the icon state tells you if another extension connected to the same SIP server is busy You do not enable or disable this feature BLF is configured by your system administrator If enabled the IP Deskphone subscribes to the proxy and receives the presence state list for all the users it is configured to watch Call states and the corresponding presence icons are shown in the following table State Meaning Icon Unknown The presence of the monitored IP Deskphone is unknown VW Terminated The monitored IP Deskphone is not involved in a call and is available e Ringing The monitored IP Deskphone is ringing G Flashing On the phone The monitored IP Deskphone is busy on a call aa Q Note If you h
50. to the idle screen Viewing the content of an Instant Message When you view the content of an Instant Message you can do the following e Reply to the Instant Message See Replying to an Instant Message on page 147 e Initiate a call to the contact See Initiating a call from an Instant Message on page 148 e Delete the Instant Message See Deleting an Instant Message on page 149 Related topics Replying to an Instant Message on page 147 Initiating a call from an Instant Message on page 148 Deleting an Instant Message on page 149 Replying to an Instant Message You can reply to an Instant Message To reply to an Instant Message 1 Press the Reply context sensitive soft key to send Reply an IM in response to the IM you are viewing 2 Press the abc 123 context sensitive soft key to abc toggle between numeric and alphabetic input m Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 147 Instant Messaging 3 Enter the message you want to send as a reply E E Send e Press the Send context sensitive soft key to send the IM when it is complete e Press the Back context sensitive soft key to return to the previous menu and not send the IM Back a 4 Choose one of the following Initiating a call from an Instant Message To initiate a call from the IM Inbox press the Expand fixed key or press the Msgs context sensitive soft key and then select Instant Mes
51. to input information based on the selected service Ld e Speed Dial see To program a Speed Dial feature key on page 184 Back e Call Forward see To program a Call Forward feature key on page 185 e Send IM see To program a Send IM feature key on page 188 e Presence see To program a Presence feature key on page 189 OR Press the Back context sensitive soft key to return to the previous menu Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination You can continue to make calls from the IP Deskphone but all incoming calls are redirected to the new destination When you forward a call to another IP Deskphone the IP Deskphone receives the call displays the name and SIP address if present of the caller the name and SIP address if present of the original called party and any subject message included with the call This ensures that the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 197 Additional features user who receives the forwarded call knows that the call is forwarded from you who the call is from and any subject message that is included Note Not all service providers display forwarded calls as described Contact your system administrator or service provider for more information about Call Forward The following figure is an example of an incoming call display for an incoming call chad Lni Ch
52. to supporting the PNG file format in commercial products If you use this source code in a product acknowledgment is not required but would be appreciated A png_get_copyright function is available for convenient use in about boxes and the like printf s png get copyright NULL Also the PNG logo in PNG format of course is supplied in the files pngbar png and pngbar jpg 88x31 and pngnow png 98x31 Libpng is OSI Certified Open Source Software OSI Certified Open Source is a certification mark of the Open Source Initiative Glenn Randers Pehrson glennrp at users sourceforge net December 18 2008 END OF TERMS AND CONDITIONS Kern_random The following component is licensed under kern_random license Kern_random Copyright Theodore Ts o 1994 1995 All rights reserved Kern random License This code is derived from software contributed to Berkeley by Chris Torek Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer A 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution A 3 All advertising materials mentioning features or use of this
53. while not on a call You can manage calls in the Call Outbox while you are not in an active call To manage calls in the Call Outbox while not on a call 1 Press the Outbox fixed key EZI Shift Outbox 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox 3 Choose one of the following e To view details of the selected call press the Right navigation key See Viewing the details of a call in the Call Outbox on page 138 To leave the detail view and return to the main inbox screen press the Left navigation key 4 Press the Delete context sensitive soft key to Delete delete the highlighted call For more information see Deleting calls from your Call Outbox on page 137 g 5 Press the Exit context sensitive soft key to return Ex t to the idle screen Initiating a call from the Call Outbox Note If your service provider requires that a Directory Number DN be used to initiate a call the Call Outbox entry must have a DN to initiate a call To initiate a call from the Call Outbox 136 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing calls in the Call Outbox while not on a call Z 1 Press the Outbox fixed key Shift Outbox a 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox Ce d J 3 To view details of the selected call pres
54. with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 that you have the freedom to distribute copies of free software and charge for this service if you wish that you receive source code or can get it if you want it that you can change the software or use pieces of it in new free programs and that you know you can do these things To protect your rights we need to make restrictions that forbid anyone to deny you these rights or to ask you to surrender the rights These restrictions translate to certain responsibilities for you if you distribute copies of the software or if you modify it For example if you distribute copies of such a program whether gratis or for a fee you must give the recipients all the rights that you have You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights We protect your rights with two steps 1 copyright the software and 2 offer you this license which gives you legal permission to copy distribute and or modify the software Also for each author s protection and ours we want to make certain that everyone understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that any problems introduced by othe
55. 0 Display screen icons Presence Component Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone 272 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Visual Alerter Message Waiting Indicators Component Icon Unknown D Visual Alerter Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail The blue LED light at the top left of the IP Deskphone lights to indicate when you receive a new Instant Message The following table lists the visual indicator and the LED status Table 21 Visual Alerter Message Waiting Indicator LED Visual indicator LED status Voice mail left by caller Steady red light until message is Red LED reviewed Incoming call phone ringing Fast blinking red light New Instant Message received Steady blue light until message is reviewed New Instant Message received Single flash and returns to steady when other unread Instant blue light Blue LED Messages are in the Inbox Instant Message pop up appears Steady blue light until the Instant and a new Instant Message Message is reviewed or you press received the Exit context sensitive soft key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 273 Visual indi
56. 0 ES Port 2 Plantronic USB Headset j Port 3 Not connected USB Memory Stick Locked USB Headset not Locked Warning USB Update requires reboot Figure 48 USB devices Phone information screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 239 Advanced features Customizable banner for login If a login banner with login banner text is configured the IP Deskphone displays the banner text on the screen as the user logs on Changing the IP Deskphone configured language does not change the banner text language The banner appears only for the primary user of an IP Deskphone In a multiuser configuration even when the banner text is enabled the banner does not appear to the secondary user logins The following figure shows an example of the login banner screen T E ee OO z i Login Banner T Welcome to the Avaya 1165E eal IP Deskphone login Banner screen Press OK to complete m your login process Figure 49 Login banner screen Dismiss the banner screen by pressing OK Until you dismiss the banner screen the IP Deskphone switches to DND mode until the banner is dismissed Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner You can see pop up messages or prompts on the bottom of the banner screen after you dismiss the login banner Phone Information Details screen The Phone Information Details screen displays the Primary u
57. 1 You may copy and distribute verbatim copies of the Program s source code as you receive it in any medium provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty keep intact all the notices that refer to this License and to the absence of any warranty and give any other recipients of the Program a copy of this License along with the Program You may charge a fee for the physical act of transferring a copy and you may at your option offer warranty protection in exchange for a fee 2 You may modify your copy or copies of the Program or any portion of it thus forming a work based on the Program and copy and distribute such modifications or work under the terms of Section 1 above provided that you also meet all of these conditions a You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change b You must cause any work that you distribute or publish that in whole or in part contains or is derived from the Program or any part thereof to be licensed as a whole at no charge to all third parties under the terms of this License c If the modified program normally reads commands interactively when run you must cause it when started running for such interactive use in the most ordinary way to print or display an announcement including an appropriate copyright notice and a notice that there is no warranty or el
58. 1 or Stereo 2 After you select the format and the Set Interface command is sent the USB headset runs in Generic Mode 1 operation both audio and HID or Mode 2 operation audio only If the headset Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 81 Configuring the Avaya 1165E IP Deskphone runs in Mode 1 operation the IP Deskphone configures the task or callback to communicate with the USB HID control events between the IP Deskphone and the headset You can insert the headset during an active call The IP Deskphone synchronizes the headset state machine of the IP Deskphone to the current state of the headset to ensure the LED match status During the call if the audio negotiated between the two parties is set to 8KHz audio and the IP Deskphone is setup for 16KHz USB Headset audio the IP Deskphone performs the transcoding between 8KHz audio to 16KHz audio Likewise if the audio negotiated between the two parties is set to 16KHz audio and the headset supports only 8KHz audio the IP Deskphone performs the transcoding between 16KHz audio to 8KHz audio Generic USB headset When a generic USB headset or supported headset with HID command disabled is attached to the IP Deskphone and selected it behaves like a wired headset All call controls on hook off hook mute volume up and volume down are performed using the keys on the IP Deskphone The IP Deskphone does not use the User interface elements on th
59. 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution Jean loup Gailly Mark Adler END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license Libpng 1 2 37 June 4 2009 Libpng License This copy of the libpng notices is provided for your convenience In case of any discrepancy between this copy and the notices in the file png h that is included in the libpng distribution the latter shall prevail COPYRIGHT NOTICE DISCLAIMER and LICENSE If you modify libpng you may insert additional notices immediately following this sentence libpng versions 1 2 6 August 15 2004 through 1 2 34 December 18 2008 are Copyright c 2004 2006 2008 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 1 2 5 with the following individual added to the list of Contributing Authors Cosmin Truta libpng versions 1 0 7 July 1 2000 through 1 2 5 October 3 2002 are Copyright c 2000 2002 Glenn Randers Pehrson and are distributed a
60. 12 49pm E n From Sonya Jolie hi Figure 25 Instant Message pop up When an IM pop up appears you can do the following e Press the View context sensitive soft key to view the complete details of the IM e Press the Prev context sensitive soft key to skip to a previous IM if applicable e Press the Next context sensitive soft key to skip to the next IM if applicable e Press the Exit context sensitive soft key the Goodbye fixed key or Quit fixed key to exit the IM pop up screen and return to the idle screen when you are not on a call or to the In Call screen if the pop up occurred during a call Configuring Instant Messaging pop ups You can configure Instant Messaging pop ups To enable or disable automatic pop up of a new IM 1 Press the Prefs context sensitive soft key select Prets User Settings gt IM Settings gt IM Display On Off from the menu 2 Press the Up Down navigation key to select the user if multiple users are logged into the same deskphone 3 Press the Select context sensitive soft key 142 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring Instant Messaging 4 Choose one of the following On e Press the On Off context sensitive soft key to toggle between enabling IM pop ups or disabling IM pop ups e Press the Back context sensitive soft key to return to Off the previous menu L Back a
61. 123 The Address Book Back Do Save e Search L Back e New L Back 124 Avaya 1165E IP Deskphone with SIP Software User Guide Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt 6 When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call soft key to initiate a call e Press the Save soft key to save the caller information to the Address Book A confirmation screen appears You can edit the name you save in the Address book Press the Save soft key to accept the entry Press the Yes soft key or the No soft key to designate whether the new entry is a friend The phone saves the entry to the Address Book and returns you to the Inbox screen 7 Choose one of the following e Press the Search soft key to start a new search e Press the Back soft key to return to the previous screen 8 When a search result is not successful you can do one of the following e Press the New soft key to return to the search menu and begin a new search e Press the Back soft key to return to the previous screen November 2013 Comments infodev avaya com Chapter 10 Call Inbox While your IP Deskphone is active all incoming calls are saved in your Call Inbox You can view the following details about each call
62. 1996 also supports 1000BaseT GigE installations and is designated Cat 5e Normally Cat5e cable has four pairs of copper wire This is a cable and its associated connecting hardware capable of transmitting at speeds up to 200 MHz Designed specifically to support 1000BaseT GigE this cable is also compatible with 10BaseT 100BaseT4 and 100BaseTX installations Normally this cable normally has four pairs of copper wire November 2013 287 Copy key Copy key Date Time display Directory Number DN Domain Do Not Disturb Enter key Expansion Module Feature Status Indicator Fixed keys Goodbye key Handsfree key Hold key IM Instant Message 288 Avaya 1165E IP Deskphone with SIP Software User Guide This is a fixed key used to copy entries to your Address Book Speed Dial Key Send IM Key and Call Forward key The IP Deskphone shows the current date and time when the telephone is in an idle state This is a telephone number you enter to initiate a call for example 555 555 5555 This is the IP address to which the IP Deskphone connects when you log on This is a feature you activate to block all incoming calls The center key of the Navigation Cluster key which is used to select menu items and to confirm changes The Enter key duplicates the function of the context sensitive soft keys Select and Set The Expansion Module is a hardware accessory that connects to the IP Deskphone and provid
63. 2 Adding a new Presence stale messagoecrrcnininnnnn rnn sanassa OM Contauning Privapy SERIE Eriniin aiea Aada 205 DORA oal AO insna aedo ictal aa E aE AN DANENA AEA 205 LUGGING gall HAG asiaani ann naaras aani 206 Multiple Appearance Directory Number IE AA EN E E E EEEE EE AS A AI E ASER TAT 207 Audio COdEOS ssiisiiirsnssssinsia ukuta A EA A T E E 208 Audio Codec Selection AEAEE PETEA O E OA E EN E NA EEO ARE 209 Audio Codec Ordering EP E A E cre sees ie Ss Busan 209 PC Client softphone interworking with the IP Deskphone PER IEN I aah OI ti raat lly a od a te ale a 209 Answer Mode Settings 205 ere Dia PEE Ta aai 210 Automatic remolie STUN ANE NSB eorn ated voces nstazaeube ssamsude cpcchaen sxpstaaterseaes sacenenusuaetexeniens 211 Busy Lamp Field ent aetna caine hea ee 212 Chapter 19 NUT ss cates oe ccd eo stems a 213 fai ile el Ls Peete een e E ty EENE E UCR E E E E E T Terre ren renter y errr 213 Additional logins ana EE E E T E 2AM Puma O a i a orron tte ricer ere Te erenN renner rr 214 LOG OWI GUL T PET paenaenhis PET capeemenns E EN saebeebiiulnwatinainns 215 Primary account logout PPPE P PEE E E at asada ceeds star E A AE 215 Secondary account logout E re rere ener Pea ia EERE AET EEA 216 S TE a T aa see i te cg dy ae 216 Cable unplugged Es See ees eek 216 Upgrade impacte to user PROMS Sai yisicsecedsstusessyeeceptenssianseernsatasda yaaa vesoniera A R 217 EMG KOy renina aie
64. 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com November 2013 Comments infodev avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or to report a problem with your Avaya product For a list of support t
65. 3 DenAn regulatory notice for Japan A Warning Please be careful of the following while installing the equipment e Please only use the connecting cables power cord AC adaptors shipped with the equipment or specified by Avaya to be used with the equipment If you use any other equipment it may cause failures malfunctioning or fire e Power cords shipped with this equipment must not be used with any other equipment If the above guidelines are not followed it may lead to death or severe injury zs ARRERSICPAACH AFOOT EEL RTT WAIE APATIE OMAt ST Na BBen THEFT Mit MEISE MECRACSL Alt ie EAO RE RAD PREF R KRORBESSOEMHVET MBSen CHVETHROBRI FEMHOMSBIAISRALELCCEAL LRTBSREFSGWE KOVPABERGCEASSERMORBLCEEMHVET Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 15 Regulatory and safety information 16 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 3 Introduction to the Avaya 1165E IP Deskphone The Avaya 1165E IP Deskphone builds on the award winning Avaya 1100 Series IP Deskphones industrial design and offers a high resolution color display and new graphical user interface elements that enhance the user experience The Avaya 1165E IP Deskphone provides easy access to multiple lines and call processing features Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone displa
66. 339 01 with cable Model Number A10 Part Number 66268 02 e Type 2 Monaural and Binaural Headset Monaural Headset Plantronics Model number HW251N Part number 75100 06 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number HW261N Part number 75101 06 with cable Model Number A10 Part Number 66268 02 e Type 3 Binaural Headset Binaural Headset GN Netcom Model number GN 4800 Part number 48492 09 After you select a headset the corresponding tuning parameters are applied automatically Use the following procedure to select a headset 1 Press Prefs 2 Select Audio 3 Select Headset Type Connecting the LAN ethernet cable Note Your IP Deskphone supports both AC power and PoE options including IEEE 802 3 standard power To use local AC power you can order the optional AC adapter separately Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 41 Installing the 1165E IP Deskphone To use PoE where power is delivered over the CAT5 cable the LAN must support PoE and you do not need an AC adapter To enable full functionality of your IP Deskphone connect your IP Deskphone to your LAN using a CAT5e Ethernet cable If your network is equipped with PoE you can power your IP Deskphone through the LAN port To connect your IP Deskphone to your LAN use the following procedure 1 2 3 Connect one end of the supplied Ethernet cable to the
67. 38 Customizable panner Tar lOG onered 9icd cutae enri asians oanaminens tntacutea NARONE EE ENSO EFEKAN NRANTI UA EAEAN 240 Phone Inforination Details SOGN sissisodan aia aa a 240 Seo e a e e E E E A E A E A OA A beats E E a ltaataesiad 242 EH IVE MAE rieien naai ae eieae hanain dA 248 Sa EEUE E E E AE E I IE T S E E N nia OEE TE T ET 249 Sovice Package Group SUPP sisian EE e Oe 251 Bulk create feature keys based on an existing directory Address Book Qroup ceeeeeeeeeeeeee 251 View existing groups in your Address Book if you selected GroupS cc cee eect eee ee terest tes 253 View the existing groups you have in your Address Book 00 cecc cee eter tees se eeeeeeeeaeeeeeeae ete 254 Add a New contact io your Address BOCK inania 255 PAd a NON GOP A R AAA 258 Soccia E OE eee A aa E S TE E E nmr E S Ee A E A 258 Speed Dial Liet SCRSM vas tececsswiecrceseneseansnanvoreauaw a a a A 260 PUERE TOI IA aar a EAN E EEA AAE Ei 260 USB flash memory device SUPPOM si criicscciessicestiesctecieiardaciericessaciesnsssinieasaainenesdatemannanieneeasdarseaneaarieane 261 T E ett gt hh ea nn E E T A EN A E N 268 USB Seena OE sessin a R Cat 268 Chapter 17 Visual 1GICAI Gi iintioeicaninbniuodinunnandnainmnnaesaneas 271 Display SOR on ICONE anA yess plain E 271 visual Alerter Message Wathg MACN S rinasan aAA AEAEE AASS 273 Ghapter 18 Third party tef MS rroiici aaaea aaa a aaa aaa aaa aa 275 Third Party Terms for Avaya 11xx 12xx sw
68. 65E IP Deskphone with SIP Software User Guide November 2013 213 Multiuser Automatic login on page 214 Additional logins The Login command in the System menu allows you to register additional accounts x Note You cannot change the language in a secondary login The following figure shows the secondary login screens T a o 1 Line Key ee 1 1 Useri 3 Programmed 4 Line Key 4 5 Line Key 5 aul Cth LLEI User login Login to domain com ID user2 Next Domain Cancel Cancel Figure 41 Secondary Login screens You can specify the line key to which the new account is associated By default the first unused key is selected If the configured limit is reached on concurrent logins then the selected login command displays an error message The initial login message Logging in user displays during the login operation During the login process the IP Deskphone can receive calls for user accounts that are already registered however other features are not available until the login process is complete No profile selection prompt is displayed for the secondary account and no profile is created Automatic login If the automatic login feature is enabled and you were logged in when the IP Deskphone was switched off the IP Deskphone automatically logs you back in upon startup If multiple users were logged in then they are all logged back in one after the other If the automatic login feature is
69. AVAYA Avaya 1165E IP Deskphone with SIP Software User Guide SIP Software Release 4 4 Release 4 4 NN43170 100 Issue 05 01 Standard November 2013 2013 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites reference
70. Back After the screen displays the details of the selected Address Book entry you can do the following S dIM e Press the SendIM context sensitive soft key to gt en display the Address Book entry details for the selected entry e Press the Edit context sensitive soft key to modify the displayed address book entry Edit e Press the Back context sensitive soft key to dismiss the screen and return to the main address book screen Back Add a new contact to your Address Book To add a new contact to your Address Book p 1 When the IP Deskphone is in the idle as Directory mode press the Directory fixed key to access your Address Book Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 255 Advanced features 2 Press the Add context sensitive soft key Add 3 Choose one of the following e Use the dialpad to enter a name for the new contact and press the Next context sensitive soft key to continue fy e Press the Back context sensitive soft key to return to the previous menu E Next L Back 4 Choose one of the following e Use the dialpad to enter a telephone number or SIP address URI for the new contact Press the Next context sensitive by soft key to continue e Press the Back context sensitive soft key jo to return to the previous menu Next L Back C 256 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev av
71. Back 9 Press the Ok contact sensitive key to return to the Friends list ia To delete a contact from your Friends list ag Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book Friends Select 2 Press the Up Down navigation key to highlight the friend you want to delete and press the Edit context sensitive soft key DI Edit Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 177 Additional features 3 Press the Delete context sensitive key Delete This completely removes the contact from your personal Address Book 4 Choose one of the following e Press the Ok context sensitive soft key to continue Ld Ok e Press the Back context sensitive soft key Back to return to the previous menu a Feature keys Use the Feature key option to configure the feature keys on IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones Programmed keys are stored in the user profile Each user can maintain a list of programmed feature keys You can designate a feature key to act as a short cut for any of the following features e Speed Dial e Call Forward e Do Not Disturb e Send IM e Presence The IP Deskphone designates the feature key on the bottom right of the four feature ke
72. Deskphone If you select File Manager and there are no USB drives plugged into the IP Deskphone the root screen of the IP Deskphone file system is displayed The following figure displays the root screen of the IP Deskphone file system Root Profiles T Images Languages Logs System Select Delete nS eS eS Figure 64 Root screen The following are the options available for the Root screen e Select use to enter the selected folder e Delete prompts you to delete contents of the selected folder folders are not deleted because they are on the IP Deskphone e Exit If you are at the root folder of the flash disk the screen is dismissed and you are sent back to the previous menu If you are already inside a folder then the Back context sensitive soft key acts the same as the item and moves up one level in the directory structure After you select a file manager and if a USB drive is plugged into the IP Deskphone the screen that appears next is the Select Device screen This screen lists the IP Deskphone and any USB drives that are available After you select one of the items the contents of that device folders and files appears allows you to navigate back to the Select Device screen The following figure is an example of the Select Device screen 262 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support Select Dev
73. Deskphone configures the headset to work with it The following table lists the types of USB headsets that work with the 1165E IP Deskphone Table 8 Supported USB headset types Headset Type Frequency Avaya Enhanced USB Headset Adapter 8 KHz Avaya Mobile USB Headset Adapter 8 KHz Plantronic CS50 CS60 Wireless USB 8 48 KHz Continuous Spectrum Headsets GN Netcom 9300 series wired and wireless 16 KHz USB headsets Algo Analog Terminal Adapter 8 KHz Headset menu The USB Audio feature adds the USB headset as an alternative headset in addition to the wired headset You can add a headset to your preferences by clicking on the Prefs context sensitive soft key and then choosing Audio The Audio option allows you to select and configure the preferred headset The following figure displays the Audio menu with the Headset Selection menu item 78 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Tones Voice Codecs Headset selection Bluetooth Setup a A Figure 17 Preferences menu with Headset menu item On the IP Deskphone after you select Prefs gt Audio gt Headset Selection use the Headset screen to select the desired headset and corresponding functional parameters The following figure displays the Headset screen Headset Active Headset Device usg v Vl d f Wired Headset Type Enable HID Comm
74. Deskphone is designed to be supported by various call servers The specific call server in which the IP Deskphone is connected to determines whether certain features are available to your IP Deskphone Call features must be assigned to your IP Deskphone and must be supported by call server software Note Not all feature are available To determine which features are available or to activate features contact your system administrator or service provider e Not all service providers support the entry of a SIP address to initiate a call for example jim companya com Some service providers require that you enter a Directory Number DN to initiate a call for example 555 5555 Contact your system administrator to determine whether your call server supports SIP address dialing Security features Call security is identified by the presence of a security icon padlock that is displayed on the IP Deskphone screen After the IP Deskphone is registered with the SIP Proxy you can view the security icon when e the IP Deskphone is idle you are on an active call The following figure is an example of a secure connection when the IP Deskphone is idle The security icon is visible on the 1165E IP Deskphone screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 35 Introduction to the Avaya 1165E IP Deskphone User2 User2 07 28 4 27pm amp Some Banner Text Conf Trnsfer Audio More
75. E IP Deskphone with SIP Software User Guide November 2013 251 Advanced features 1 From the idle screen press the Prefs context Prets sensitive soft key press the More context sensitive soft key until you see Prefs 2 Press the Up Down navigation key to highlight as Feature Options then choose Feature keys q D The main feature key programming screen appears 5z 3 Press the Bulk context sensitive soft key Bulk The Program Key Bulk commands screen appears AS 4 Press the Up Down navigation key to highlight Feature key creation C D lt 5 Press the Select context sensitive soft key The Select Create keys screen appears SES 6 Press the Up Down navigation key to highlight the type of programmed keys you want to create by bulk q C command gt You can choose one of the following options Speed Dial Send IM e Call Forward i 7 Press the Select context sensitive soft key Select The Select Source screen appears OR LC Press the Back context sensitive soft key to dismiss the screen Back 252 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support a 8 Press the Up Down navigation key to highlight the source data for the bulk key creation q C D You can choose one of the following options A Friends e Groups if you have existing groups in your address book Address Book 9 Press the Select context sensi
76. Figure 5 The following figure is an example of a secure connection when you are on an active call The security icon is visible on the 1165E IP Deskphone screen User2 4 27pm amp To Remote User remote domain com From User2 Conf Trnsfer Audio More 36 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 4 Installing the 1165E IP Deskphone This chapter describes how to install and connect your 1165E IP Deskphone After you familiarize yourself with the Avaya 1165E IP Deskphone features you can start to use the IP Deskphone Before you begin A Caution Do not plug your IP Deskphone into a regular telephone jack This can result in severe damage to the IP Deskphone Consult your system administrator to ensure that you plug your telephone into a 10 100 1000 BaseT Ethernet jack A Caution Your IP Deskphone is designed for use in an indoor environment only A Caution Do not plug your Avaya 1165E IP Deskphone into an Integrated Service Digital Network ISDN connection Severe damage to the Avaya 1165E IP Deskphone can result Connecting the components Install your IP Deskphone by completing the following procedures in the order listed e Removing the stand cover on page 39 e Connecting the AC power adapter optional on page 40 e Connecting the handset on page 40 e Connecting the headset optional on page 40 e Connecting th
77. HE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU SHOULD THE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 INNO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY OTHER PARTY WHO MAY MODIFY AND OR REDISTRIBUTE THE PROGRAM AS PERMITTED ABOVE BE LIABLE TO YOU FOR DAMAGES INCLUDING ANY GENERAL SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES ORA FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES END OF TERMS AND CONDITIONS How to Apply These Terms to Your New Programs If you develop a new program and you want it to be of the greatest possible use to Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 279 Third party terms the public the best way to achieve this is to make it free software which everyone can redistribute and change under these terms To do so attach the following notices to the program It is safest to attach them to the start of each source file to most effectively convey the exclusion of warranty and each file should have at least the copyright line and a pointer to where the full notice is found one line to give the program s name and an i
78. Handsfree Volume Codecs Select the Audio Codecs e G722 wideband codec e PCMU standard u law 26 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e G729 729 codec e PCMA standard a law Headset Selection Select the active headset device e Wired USB if wired then select type 1 2 or 3 e Enable HID Commands enable or disable e MHA Headset Type e MHA Back Light enable or disable Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Monitor Audio Quality Monitor Audio Quality used to view details about the audio quality of an active call Bluetooth Setup e Enable Bluetooth enable or disable e To unpair Device select UnPair If Bluetooth is enabled select e Search devices phone searches the bluetooth devices and lists the discovered devices in the Found field e To set an Active device select Set e To pair with a found device select Pair e To unpair Device select UnPair Note You can change the audio settings to improve audio quality based on the available band width If the Internet bandwidth is low you can improve the audio quality by changing the audio setting to low Feature Options use to configu
79. If multiple calls are active each call appears on a single line The local account for the active call appears on the context line Each line key reflects the most active call state of its account The active call is affected by operations such as call transfer or call parking One exception is the New Call action which uses the primary account by default this can be overridden by pressing another line key to initiate the call Joining calls into a specific conference always uses the conference server of the primary account Accounts which cannot access the server cannot join the conference 220 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Instant Messages After you create an ad hoc conference you can join additional calls into the same conference You cannot create more than one ad hoc conference at a time Three way calls can join any two calls regardless of the account The service package of the account to which a call is associated determines which operations for example Call Park are available on that call After you have established a 3 way call the Join functionality becomes unavailable until the 3 way call is terminated The following figure shows two examples of the 1165E IP Deskphone with one call and multiple calls User1 i V a j User2 lal Ln2 User2 01 17 1 54pm Useri 01 17 1 54pm To Remote User remote domain com From User2 Remot
80. Information technology equipment Immunity characteristics Limits and methods of measurement EN 61000 3 2 Limits for harmonic current emissions equipment input current lt 16 A per phase EN 61000 3 3 Limitation of voltage fluctuations and flicker in low voltage supply systems for equipment with rated current lt 16A Japan VCCI Regulations for voluntary control measures Table 2 Safety Compliance Jurisdiction Standard Description United States UL 60950 1 Safety of Information Technology Equipment Canada CSA 60950 1 30 Safety of Information Technology Equipment Australia New Zealand AS NZS 60950 1 2003 Safety of Information Technology Equipment European Community EN 60950 1 ITE equipment Safety Part 1 General requirements Other US Canada Hearing Aid Compatibility HAC as per FCC Part 68 Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment This equipment complies with the CE Marking requirements EU Countries This device complies with the essential requirements and other relevant provisions of Directive 1999 5 EC A copy of the Declaration may be obtained from HTTP SUPPORT AVAYA COM CSS APPMANAGER PUBLIC SUPPORT Australia AS ACIF S004 Voice Frequency Performance Requirements for Customer Equipment 14 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 201
81. RY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE END OF TERMS AND CONDITIONS Libjpeg The following component is licensed under libjpeg license Libjpeg Libpeg License This software is copyright C 1991 1998 Thomas G Lane All Rights Reserved except as specified below Permission is hereby granted to use copy modify and distribute this software or portions thereof for any purpose without fee subject to these conditions 1 If any part of the source code for this software is distributed then this README file must be included with this copyright and no warranty notice unaltered and any additions deletions or changes to the original files must be clearly indicated in accompanying documentation 2 If only executable code is distributed then the accompanying documentation must state that this software is based in part on the work of the Independent JPEG Group 3 Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences the authors accept NO LIABILITY for damages of any kind These conditions apply to any software derived from or based on the IJG code not just to the unmodified library If you use our work you ought to acknowledge us Permission is NOT granted for the use of any IJG author s name or
82. Release 3 0 through 4 0 Aug Nov 2010 275 MINN EA E E cae ai vata sateen A E E E AANE OEA E EE A E 276 PA e E T E E E Rm isenadmbtiadiathe 280 BEDD Dona a A 281 Kem FAUT ss cera ccssacerrcssxsaverccerduasersctsuadeeressuduyereseraavertaanquaietocbeuanedens pawertasduawiacamarremeauraiaaniere 283 ee gE e e te aca co E I E E WEA EEN A cad AEA E A E 284 ERDE eee POPP nn ANAA 285 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 9 10 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Chapter 1 Revision history November 2013 May 2013 March 2012 February 2012 November 2011 May 2011 November 2010 October 2010 August 2010 Avaya 1165E IP Deskphone with SIP Software User Guide Standard 05 01 This document is up issued to support SIP Software Release 4 4 Standard 04 04 This document is up issued to reflect changes in the Visual Alerter Message Waiting Indicators information Standard 04 03 This document is up issued to reflect changes in the User Profile information Standard 04 02 This document is up issued to include information about Busy Lamp Field Standard 04 01 This document is up issued to support SIP Software Release 4 3 Standard 03 02 This document is up issued to reflect changes in global power supply information Standard 03 01 This document is up issued to support Avaya rebranding changes Standard 02 01 This document is up issued to support SIP
83. Software Release 4 0 Standard 01 01 This document is a new document and is issued to support SIP Software Release 3 2 November 2013 11 Revision history 12 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 2 Regulatory and safety information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Note The user should not make changes or modifications not expressly ap
84. TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE The following component is licensed under Public Domain DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information This software database is a United States Government Work under the terms of the United States Copyright Act It was written as part of the author s official duties as a United States Government employee and thus cannot be copyrighted This software database is freely Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 275 Third party terms available to the public for use The National Library of Medicine and the U S Government have not placed any restriction on its use or reproduction Although all reasonable efforts have been taken to ensure the accuracy and reliability of the software and data the NLM and the U S Government do not and cannot warrant the performance or results that may be obtained by using this software or data The NLM and the U S Government disclaim all warranties express or implied including warranties of performance merchantability or fitness for any particular purpose Please cite the author in any work or produc
85. The red LED is lit if any account has a waiting message e A special icon a shaded envelope is displayed on the line key of each account with a waiting message unless the account is in a call Remembering settings after logout For each profile up to 24 sets of per account settings are always remembered If you have configured settings for an account after the account is logged out the settings are restored when the account is logged back in as either a primary or secondary account When an account is logged in without settings saved in the profile a new set of default settings is created for it If there are already 24 sets of per account settings in the profile one setting for which the account is not currently registered is discarded and the new setting is saved Programmable keys A line key associated with a registered account cannot be used for programmable features The Program Key screen lists all the line keys All line keys associated with an account are displayed as such and selecting them displays an error message The Do Not Disturb Call Forward and Presence keys are associated to a specific user account when they are created and determine which account s status to affect For more information see User status on page 225 By default you can press a Speed Dial programmed key to initiate a call using the primary account If a line key is pressed to obtain a dialing prompt and then a speed dial key is pressed the
86. User Guide November 2013 Comments infodev avaya com Notifications e If the account is already configured to the programmed presence state then the account is configured back to the Connected presence state e If not the account is configured to the programmed presence state After the all accounts Presence programmed key is pressed e If all accounts are already configured to the programmed presence state then all accounts are configured to the Connected state e If not all accounts are configured to the programmed presence state As with Call Forwarding keys this allows Presence keys to be used as toggles However the presence states are not entirely under your control Some states are applied automatically for example On The Phone All states are applied by sending a message to the SIP proxy which can choose not to accept the change As a result it is possible for a set all presence operation to not result in all accounts being configured to the programmed presence In such a case pressing the key again would again attempt to apply the programmed presence therefore it is more effective to program a separate Presence key to configure all accounts to the Connected state Events that update presence states automatically occur on a per account basis For example the On The Phone state is applied to any account for which at least one call is active Account presence is not retained after logging out or rebooting Notific
87. VAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A 2 Avaya 1165E IP Deskphone with SIP Software User Guide BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software p
88. When an address book exists on a call server such as an address book for a specific company you can update your personal Address Book with an address book from the call server The system administrator configures the system to enable this feature If a new address book is available on the call server the IP Deskphone prompts you to download the latest address book Confirmation logon screen When you complete the logon process the logon confirmation screen appears as shown in the figure below Press the OK context sensitive soft key to complete the logon process If the login is unsuccessful a login error message Failed to login user Authentication required appears Press the OK context sensitive soft key to return to the first logon screen The most common cause for logon failure is the incorrect entry of your password Note In case of login failures the IP Deskphone displays the message Failed to login user and then automatically returns to the login screen chad User login 08 29 8 00am chad avaya com is now permanently logged in Figure 13 Logon confirmation screen 60 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging off from the IP Deskphone Logging off from the IP Deskphone To log off from the IP Deskphone Services Back Dammam or 1 Press the Services fixed key and then select Logout from the menu 2 Press the ab
89. account logout Multiuser 2 005 215 Privacy settings configuring ceeeeeteteeeteetteeees 205 Privacy incoming Call cccceeeeeeeeeeeseeeeeeeees 205 Privacy outgoing call ee eeeeeeeeeeeeeeeeeeetteeeeeeenaes 206 Programmable keys multiuser 000 223 Programmed feature key remove 00 190 November 2013 293 R Software updates checking for eceeeeeeeeeeeeeees 230 Speed Dial List c2 c ccccsscesesssseedestecesdiecetavgiedewctcienciddans 258 Receiving a call oo ee ccecececcecesecceecssecseesseeseeeeeeeeaes 101 Speed Dial List Screen seen 260 Receiving a call multiuser eeceeeeceeeeeeeeeeees 220 T Receiving intercom calls cceeeeeeeeeeeeceeeeeeeeeeees 110 Receiving paging Calls cccccccccccssssescsseesesseeeeees 1440 Third party terms a aniston 275 reconnecting with multiple logins 0 ceee 216 Timed logoff while on a Call cee eeeeeeeeeeeteeeeeeeees 58 Redirecting an incoming call eceeeeeeeeeeeeeeeneee 402 Transferring a Call icccc ccc ieceeecieeeeiieiel nates 164 Release a Call ON hold 200 0 cee cccceceeseceeeeeeeeeeeeeeeeeees 153 U Remembering settings after logout multiuser 223 Remote software updates seeeeeeeeeetens 211 Updates checking fOr cccccccccscsceesseseressesereeees 230 Remove a programmed feature key
90. ad Scott 08 29 8 00am P From Alex Smith alex smith comp com To Chad Scott chad companyb com Subject Daily Status Report Answer Decline Ignore 174 Figure 37 Incoming call display for a forwarded call When the address or subject line is long you can scroll by using the left and right navigation keys The following table describes the Privacy setting and the display for a forwarded call on the IP Deskphone Table 15 Privacy setting and IP Deskphone display for Call Forward Privacy setting IP Deskphone display None From Robert robert companyb com To Alice alice companya com Subject Calling to discuss budget All From Anonymous To Alice alice companya com Subject Calling to discuss budget Address From Robert To Alice alice companya com Subject Calling to discuss budget Name From robert companyb com To Alice alice companya com Subject Calling to discuss budget 198 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Forward Call Forward reminder signal When you forward your calls to another user or IP Deskphone you have the option to program the IP Deskphone to remind you that incoming calls can be forwarded This notification is an audible signal you hear when you go off hook and a change to the ring pattern when a call is incoming To activate or deactivate this notification 2 1 Press
91. ady configured to forward calls to the key s target then Call Forward is disabled for all accounts e If not Call Forward is activated for all accounts using the key s target For both the single key and the all key you can treat the key as a toggle If no Call Forward or DND operations are selected pressing the key switches one or all accounts between forwarding to the key s target and not forwarding states The Call Forward mode and target for each account is persistent If you restart the IP Deskphone or logout and login the Call Forward state is retained Presence Selecting the Presence soft key prompts you to specify which presence state of the account should be modified The option all lets you configure all accounts to the same presence in one operation If you select a single account then the current state of the account is displayed and you are prompted whether it should be changed You are then prompted to enter the new presence state The new presence state is applied after it is confirmed If the option is selected no current state is displayed and you are immediately prompted to select the new state The new state is then applied to all registered accounts When using a programmed Presence feature key the account that is impacted by the Presence feature key is determined after the feature key is configured After a single account Presence programmed key is pressed 226 Avaya 1165E IP Deskphone with SIP Software
92. aeae ec kerine P E E E E E E E A E een ee rer reer T 153 Maec ie OTRO na aSa 154 BE E aE E E E E A E E E E EEA 159 Police Musee Coa or Pewee pee yeeee Pert ne rere rere rre Tryoceron tne remy yse rhc reser ease rur Tern tT reere te Teter Ter Crrn 160 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 7 Ad hoc conferencing when connecting to the Call Servetenaccisscstassuaetesstrociasisinstcssencccssca easiness 161 Edt DOMAN PIG i rE EE RPE ove SPER TPE O PP PrIEE COU ECTS ee Prey Ont ree 162 Transferring a Call ccccssscciiveanccencss PEA mien SMOG TGR Nana 164 Usno the Fark Cal eA rias EAEE ATARA O 166 Using Park Call eer ieee ele dale EE arial E T 167 POr A PI a 168 Chapter 14 Additional features cccccccceeesseeeeeeeeeeeeeeeeeeeeeeeeeeennaeaeeesseeeeeeeeeeeseeeeeseeenaeeaes 171 Using the Friends feature E T r E E E 171 pie sci i Te ioe hg FNs alecu a e e a E aa 172 Editing information of a friend plaid EE E EA Taa piierne 174 PUNE o e NEEE A A AEA A A E A O A A 178 Feature key programming 0 TTN E E E paranan 179 Remove a programmed feature kan PY IENE ENOS IE N IEEE A E A ee tot A A IES 190 Feature key autoprogramming eR een ae Rea E imme 192 Umo ea A cts plese dar aeale sex anoneeeseyesatenecinaunndeianased coe eiaduens SA 197 Configuring Do Not Disturb inai eeie ee 200 Conagua a PreSenice SIN edie eda etter at de He ee a eet aia ied a 20
93. after dial pad input After you enter information using the dial pad there is no dial tone or preceding line selection the context sensitive soft keys displayed on the idle screen appear as shown in the following figure F 07 21 11 18am wad tone Lem end Subject Exit Figure 3 Idle display screen after dial pad input Item Function Send Press the Send context sensitive soft key to dial out the user input using the primary login of the IP Deskphone User input is run against the dialing plan abc or 123 Press the abc or 123 context sensitive soft key to toggle between alpha and numeric input mode Subject Press the Subject context sensitive soft key to configure a subject line to your outgoing call before pressing the Send context sensitive soft key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 29 Introduction to the Avaya 1165E IP Deskphone Item Function Exit Press the Exit context sensitive soft key to clear the user input and return to the initial idle screen that displays the following context sensitive soft keys Redial abc Msgs More See Context sensitive soft keys In call context sensitive soft keys When a call is active use the context sensitive soft keys to access the menu items shown in the following figure Conf Trnsfer Audio More Figure 4 In call context sensitive soft keys Table 4 Menu i
94. all and a page call comes in the IP Deskphone ends the outgoing call and auto answers the page call 110 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 9 The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message IM You can access the Address Book while on a call and start a new call from the highlighted contact You can use the Address Book for the following e Viewing the Address Book on page 111 e Initiating a call from the Address Book on page 112 e Adding a contact to your Address Book on page 113 e Editing a contact in your Address Book on page 115 e Copying information to the Address Book on page 117 e Searching for a contact in the Address Book on page 119 Viewing the Address Book To access the Address Book press the Directory fixed key or press the View soft key and then select Address Book from the menu The following figure shows the main Address Book screen Address Book 1 Alice 2 Bob 3 Charles Filter Figure 21 The Address Book To view information about a contact use the navigation button to highlight a name and then press the View soft key The name SIP address organization name organization code location and designation of contact as Friend or not appears as shown in the following example Avaya 1165E IP Deskphone with SIP Software User G
95. and changed by the user Context sensitive means that the labels that appear above the soft keys present the features that are available to the user at that time The soft key labels change depending on the active feature or the state of the call Self labeled line programmable feature keys are referred to as line feature keys and context sensitive soft keys are referred to as soft keys throughout this document USB support The 1165E IP Deskphone has a USB port for connecting a USB keyboard USB mouse USB headset and USB flash drive The 1165E IP Deskphone supports powered downstream 1 1 compliant USB hubs including USB 2 0 hubs if they offer USB 1 1 backwards compliancy There are two levels of power for the USB port e When you power the 1165E IP Deskphone through Ethernet POE the 1165E IP Deskphone provides up to 100 mA at 5 volts for the USB port When you power the 1165E IP Deskphone through local AC power the 1165E IP Deskphone provides up to 500 mA at 5 volts on the USB port Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 23 Introduction to the Avaya 1165E IP Deskphone x Note Current limiting can obstruct the working of complex devices such as USB keyboards with built in hubs If a hub is involved use external power You can plug a USB flash drive into the USB Port of the 1165E IP Deskphone or on a powered hub connected to the IP Deskphone and transfer files to and from the IP Deskphone Co
96. ands MHA Media Type MHA Back light Apply Figure 18 Headset screen The following table describes the configuration options on the Headset screen Option Function Active Headset Device Select the active headset device either USB or Wired Note The headset can be selected before it is attached wired or USB Items below the Active Headset Device field are dimmed if either USB headset is not selected or if the attached headset is not one Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 79 Configuring the Avaya 1165E IP Deskphone Option Function of the Human Interface Device HID supported headset types Wired Headset Type Select the type of wired headset you required e Headset Type 1 Generic narrow band e Headset Type 2 Wideband Headset Type 3 Wideband Enable HID Commands Enable HID Commands only if USB headset is selected The checkbox is used to enable the HID commands of supported headsets to allow the IP Deskphone to run in generic mode 1 operation supporting both USB audio and HID commands The configuration is ignored for non supported USB headsets MHS Headset Type Choose an MHS Headset Type only if Avaya headset adapter is detected This list contains the different wired headset types that can be attached to the Avaya Enhanced or Mobile Adapters for loss plan adjustment The command is ignored for other types o
97. ansmitting These are keys used to scroll through menus and lists that appear on the LCD display screen The term off hook is applied when a the user lifts up the handset b the user presses a line key c the call is automatically answered at the telephone or d a line is automatically selected for an outgoing call This is an active call you park on the server or to another user that can be retrieved from another phone This is a feature that you can use to set a presence state to be displayed to other users This is a fixed key you use to exit an active menu This is a sound indicating that a call you make is ringing at its destination This is a fixed key you can use to connect to your Call Outbox Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users This is an IP address that is assigned to a user such as bob ABC123 com that is used to send instant messages IMs and to initiate calls November 2013 289 Soft keys context sensitive Soft keys context sensitive Speed Dial User interface User Profile Visual Alerter This is a set of four programmed keys directly beneath the display area You use these keys to access and select menu items The key names change depending on the state of the display screen A user defined feature key that you press to dial a pre programmed SIP address or telephone number This consists of sc
98. assword screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 245 Advanced features Den Screensaver Enter user password to activate screensaver gt KS Figure 56 Screensaver password screen To configure a password 1 Press the Set context sensitive soft key This context sensitive soft key appears only if the phone configuration allows the setting of user defined passwords Pressing this key invokes a password definition screen that allows you to configure a password If a user defined password is not allowed then the Set context sensitive soft key is not visible and you can use only the primary user login password to enable the password protected screensaver 2 Enter a password Press the abc 123 context sensitive soft key to toggle input mode between numeric or alphabet 3 Press OK A Screensaver enabled message appears if the password is valid An Invalid password message is displayed if the password is invalid Press Back to dismiss the Enable with password mode menu Active Screensaver After the screensaver is enabled and if the IP Deskphone is idle for the defined delay time interval then the screensaver takes control of the IP Deskphone The following figure shows the phone display with locked screen 246 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Screensaver screen lock Locked Figure 57 Screensaver loc
99. ations The system displays messages spontaneously on the screen to report events that are not initiated by you This includes such events as failure to retrieve a service package and availability of a new Location list These spontaneous notifications do not indicate which account is affected by the event In such cases the affected account is indicated by the message itself The following figure shows per account notification on the IP Deskphone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 227 Multiuser User User1 T Information 01 17 1 54pm Unable to retrieve Service Package For User1 Figure 46 Per account notifications It is possible for the same event to occur for multiple accounts at the same time In this case they are displayed one after the other Account selection There are a number of scenarios where you are prompted to select an account for example logout per account settings programming keys These scenarios fall into two categories 1 Prompts where exactly one account must be selected 2 Prompts where an all or none option is available In the first case if you have logged in only one account then the prompt is not displayed The single account is selected automatically and the next screen is immediately displayed Otherwise the primary account is always at the top of the list and is highlighted when the prompt is first displayed In all cases pressing t
100. ave the required permissions you can answer a call placed to a monitored IP Deskphone To answer press the flashing Ringing button 212 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 15 Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time This allows a single IP Deskphone to be shared among multiple users each with their own account allowing each user to receive calls without logging off other users You can have multiple user accounts for example a work account and a personal account active at the same time on the same IP Deskphone Initial login For an initial login you must enter a user name and password and specify your login to either be permanent or to expire You can also specify which SIP domain you want to access The Domain key allows you to select a domain from the configured list but you cannot modify the domains You can change the language used at the login screen The following figure shows the primary login screen User login 01 17 1 54pm Login to domain com ID useri Next abc Domain Lang Figure 40 Primary Login screen After you are logged in the IP Deskphone displays the Idle screen You can configure up to five profiles If the limit is exceeded then the least recently used profile is automatically deleted Related topics Additional logins on page 214 Avaya 11
101. aximum number of ports available for ad hoc conferencing The context sensitive soft keys available on the conference parameters screen are as follows e Domains to select the domain Edit to open the Edit Domain page that allows you to edit the conference details Pgup to return to the previous page Done to confirm the details Edit Domain page The Edit Domain page displays the domain properties It appears in the format lt conferenceURI gt lt Max Ad hoc Ports gt Note An admin password is required to access the Edit Domain page The following figure displays the Edit Domain screen with the conference details 162 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ad hoc conferencing when connecting to the Call Server SS Edit Domain Name byw com j S1 47 11 15 51 5060 S 2 10 1 2 4 5060 Conf conference xyz com 4 Figure 30 Edit Domain screen To edit the conference properties and maximum number of ports press the Edit context sensitive soft key to display the Domain Conference Edit screen The following figure is an example of the Domain Conference Edit screen 1000 Dom Conferen 07 28 12 49pm Enter Conf URL and Ports Conf conference xyz com Max 4 Save abc Clear Back Figure 31 Domain Conference Edit The context sensitive soft keys available for the Domain Conference Edit screen are as
102. ay contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643
103. aya com Making an emergency call Location information When you make an emergency call the IP Deskphone provides the PSAP with the location information of the IP Deskphone The IP Deskphone receives the location information when the IP Deskphone is first plugged in to the network and then stores it To view your location press the Services hard key choose Phone Information and then press the E911 context sensitive soft key ee Phone Information Presence Connected FeatActv Redial Load MAC 0016CAO0FC28 IP 172 25 137 8 Location Ottawa License Server 192 168 100 231 Status Connected Grace N A USB Back Office 12B 12th Floor Avaya 123 Fake Street Ottawa Canada Figure 15 Phone location display You can obtain location information only if it has been configured on your system Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 63 Accessing the Avaya 1165E IP Deskphone 64 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 6 Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone These settings are saved to your User Profile This chapter describes some of the settings that you can customize on your IP Deskphone e Adjusting the display screen contrast e Creating the idle screen text display e Configuring M
104. aya com Service Package Group Support 5 Do one of the following to complete the Yes entry e Press the Yes context sensitive soft key to add the new entry to an address book group e Press the No context sensitive soft key to add the entry to the address book without adding it to a group F e Press the Back context sensitive soft key Back to return to the previous menu Q Note If you choose to add the new contact to a group a list of all your existing groups is displayed and the screen prompts you to select a group 6 Press the Up Down navigation key to highlight the required entry afe o 7 Choose one of the following options Select H e Press the Select context sensitive soft key to assign your new address book entry to the group that you selected e Press the Edit context sensitive soft key to Edit modify the name of an existing group e Press the Add context sensitive soft key to add a new group invokes the add group screen Add e Press the Back context sensitive soft key to dismiss the screen and return to the previous screen Back Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 257 Advanced features Add a new group To add a new group 1 From the Select Group screen press the Add Add context sensitive soft key ma EZ 2 Choose one of the following e Use the dialpad to enter the group name and then ea press the Ok context sensiti
105. back of your IP Deskphone by using the RJ 45 connector marked with the network symbol The network symbol is as follows Thread the network cable through the channel marked with the network symbol Connect the other end of the cable to your LAN Ethernet connection To connect your PC through your IP Deskphone use the following procedure 1 Connect one end of the PC Ethernet cable to your IP Deskphone using the RJ 45 connector marked with the network symbol Thread the cable through the channel marked with the workstation symbol as follows Connect the other end of the cable to the LAN connector on the back of your PC Installing additional cables If applicable you can plug an optional USB device such as a USB mouse or a USB keyboard into your IP Deskphone Connect the USB cable to the USB port on the back of the IP Deskphone Wall mounting the IP Deskphone optional You can mount your Avaya 1165E IP Deskphone on a wall either by method A using the mounting holes on the bottom of the IP Deskphone stand or method B using a traditional style wall mount box with an RJ 45 connector and 15 centimeter cm 6 inch RJ 45 cord not provided 42 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components JS i 2 Ja JE Figure 9 Cable routing tracks and mounting holes Complete these steps as needed before
106. box initiating a call from 2 0 0 0 ee 136 Call Outbox managing calls while not on a call 136 Call Outbox Viewing the details of a callin 138 CalPak ean A ene 166 Call privacy OUtgOINg ssesseesseeeeeeeeeeresereerrrsserrrrsseeeen 206 Call Subject adding 0 eeeeeeeeeeeeeceeceeeeeeeeeeeteeteees 97 Call Subject deleting ccccececeeeeeeeeeeetecteeeeeeeees 98 Call Subject editing ccccccecceceeeeeeeeeeseettteeeeeeeeeees 99 Call Subjects managing eeeeeeeeeeeereeeeeresreeennneeea 97 Call Subjects USING isoissa 94 Call Waiting 0 cccceeceeeeeeeceececeeeeeeeeeeeteteeenneaeees 152 Call using the active call context sensitive soft key MENU en e EA 152 Checking for software updates eeee 230 Checking for updates cceeeeeeeceeceeeceeeeeeeeeeeeees 230 Codec OLED 200 2 ceeeccccceecesseeceeeceaseeeeeeeeaeeseeeeeeeaaaeeees 209 Codec selection 0 ceececccceceeeceeeeeeaneeseeeeeeeaaeeeeeenes 209 Codecs audio 00 ce ececcccece ee eeeeeeeeaeeeeeeeeeeeanenseeeeeneas 208 Composing an Instant Message 0 cceeeeeeeeeee 144 Conference call configuring ccceteeeeeteeeeeeee 160 Conferencing ad NOC eceeceeeeeeeeeeeteeeeetenaeees 161 Configuring a conference Call eceeeeeeeeeeeeetees 160 Configuring a Presence state ceeeeeeteeeeeneeees 202 November 2013 291 Configuring Do Not
107. buting or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a license from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted herein You are not responsible for enforcing compliance by third parties to this License 7 If as a consequence of a court judgment or allegation of patent infringement or for any other reason not limited to patent issues conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot distribute so as to satisfy simultaneously your 278 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 obligations under this License and any other pertinent obligations then as a consequence you may not distribute the Program at all For example if a patent license would not permit royalty free redistribution of the Program by all those who receive copies directly or indirectly through you then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program If any porti
108. c 123 context sensitive soft key to toggle between alphabetic or numeric input 3 Use the dialpad to enter your password at the prompt 4 Choose one of the following e Press the Logout context sensitive soft key to complete the logout process The IP Deskphone returns to the User Login screen e Press the Back context sensitive soft key to remain logged on and return to the Services menu Logging off multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time By logging off of the primary account all other accounts log off automatically By logging off of a secondary account you remove the selected secondary account from the autologin list For more information about logging off when the IP Deskphone has multiple users see Logging out on page 215 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 61 Accessing the Avaya 1165E IP Deskphone Making an emergency call You can use the 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point PSAP from any accessible screen without logging on If you pick up the handset press the handsfree button or press the headset button without logging on a message Emergency calls only appears and the Avaya 1165E IP Deskphone can only be used to make an emergency call All soft keys and feature keys are blank and unusable except for
109. call using the active call context sensitive soft key menu on page 152 e Initiating a call from the Address Book on page 112 e Initiating a call from the Call Inbox on page 131 e Initiating a call from the Call Outbox on page 136 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 151 While on an active call Initiating a call using the active call context sensitive soft key menu You can initiate a call using the active call context sensitive soft key menu To initiate a call using the active call context sensitive soft key menu 1 Choose one of the following C ont e Press the Conf context sensitive soft key while on a an y e While on a call press the More context sensitive soft key and then the NewCall context sensitive soft key More ss The IP Deskphone produces a dial tone NewCall 2 Choose one of the following e Use the dial pad to dial the number or SIP address E x Note This places the current call on hold if it is not already on hold and you can continue to initiate og the call as normally e Press the Back context sensitive soft key to return to Back the in call screen C Call Waiting When you are on an active call and you receive an incoming call you are notified of the incoming call by a message on the telephone display screen and a notifying beep Answering the new call places the active call on hold You can also redirect the new call decline the new cal
110. cators 274 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 18 Third party terms Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 Certain portions of the product Open Source Components are licensed under open source license agreements that require Avaya to make the source code for such Open Source Components available in source code format to its licensees or that require Avaya to disclose the license terms for such Open Source Components For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc any Avaya affiliate or an authorized Avaya reseller we will provide upon request a complete machine readable copy of the source code for such Open Source Component on a medium customarily used for software interchange for a charge no more than our cost of physically performing source distribution To get access to the source code you may contact Avaya at 408 577 7666 The Open Source Components are provided AS IS ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR THE CONTRIBUTORS OF THE OPEN SOURCE COMPONENTS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED
111. ccording to the same disclaimer and license as libpng 1 0 6 with the following individuals added to the list of Contributing Authors Simon Pierre Cadieux Eric S Raymond Gilles Vollant and with the following additions to the disclaimer There is no warranty against interference with your enjoyment of the library or against infringement There is no warranty that our efforts or the library will fulfill any of your particular Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 281 Third party terms purposes or needs This library is provided with all faults and the entire risk of satisfactory quality performance accuracy and effort is with the user libpng versions 0 97 January 1998 through 1 0 6 March 20 2000 are Copyright c 1998 1999 Glenn Randers Pehrson and are distributed according to the same disclaimer and license as libpng 0 96 with the following individuals added to the list of Contributing Authors Tom Lane Glenn Randers Pehrson Willem van Schaik libpng versions 0 89 June 1996 through 0 96 May 1997 are Copyright c 1996 1997 Andreas Dilger Distributed according to the same disclaimer and license as libpng 0 88 with the following individuals added to the list of Contributing Authors John Bowler Kevin Bracey Sam Bushell Magnus Holmgren Greg Roelofs Tom Tanner libpng versions 0 5 May 1995 through 0 88 January 1996 are Copyright c 1995 1996 Guy Eric Schalnat Group 42 Inc
112. ce the stand cover Ensure that all cables are neatly routed and press the stand cover into place until you hear a click 4 Put the IP Deskphone in the wall mount position optional If you wall mount your IP Deskphone put it in the wall mount position by holding the Tilt Lever and pressing the IP Deskphone towards the base until the IP Deskphone is parallel with the base Release the Tilt Lever and continue to push the IP Deskphone towards the base until you hear an audible click Ensure the IP Deskphone is securely locked in position Q Note To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones SIP Software User Guide NN43110 301 Entering text You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone e Entering text using the IP Deskphone dialpad on page 45 e Entering text using the USB keyboard on page 48 44 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text Using the dialpad You use can use combinations of the letters and numbers on the dialpad of your IP Deskphone to for example spell names or words in Instant Messages IMs enter SIP addresses create Address Book entries and to designate feature key labels To make a call you can dial an alphanumeric SIP address for example jdoe2 domain com or you can dial a Directory Number DN depend
113. cespaadade A EEEN E EEEE 65 Coniguring The backight eecsiersssrisiaia niia aA 66 Creating the idle screen text display eeissisirrriririrrririsiinnenninri nunnien radianetan nkanu anaa nantan 67 Configuring Menu Auto DaCK Gul ccscccrevsussesnaemesssveaueessrenamemsnreseuoretincamaanreasdasneusarruetineauedenaasamaiers 67 LUNE iimo PSs aE EEEE NEE AAEE ES EN ANE 69 AUSTIN THE volUMG sinss n Ea AS a 70 AERO Merno VOE ensia R yaad 70 Adjusting the volume of the Handset Headset and Handsfree mode ccceceeeeeeeeeteeeneees 71 Aciustbg thoe paging Tmo VOUM E sess sscsscsscsvecesen sy d sia npecae eel pacuust un anaseunnesscuacanneneaueent 73 PG UG el FANNIE E a r E A E A E E 74 Seleciing the date and time Tormal 33 005 faassen siaveeesds ioxdee Bs iuads eels A AAA AAS 75 USETE e ae i oe eee 78 Headset MENU arsar inana R S E E 78 Frosonce or USB EAUSO oii aa tes canna vice sna EEA EAEN EATERIES NOTAE ENERE 80 Audio format SGIOCUOM cicscicinrsiscsenaseodcentseaceestinssdstienisedteutaeastaveissbdseuehapusteanagsou S E 81 Gence USB NOTE annn a a 82 Avaya USB headset adapter with HID ssisissisisiserisisseirisesisnnsiisenniasiennnn en 82 Third party USB headsets with Taos asiawsorsdauuasucs vaniaw aborvasundady a Eua ENa vas 85 Analog Terminator Adapter for analog 500 2500 type telephone or fax machine 008 88 Chapter 7 Making amp call meen ees en pe aAA A Anaa 91 Making a call using of hook daling Rarer eee
114. ck C 3 Log off or restart the IP Deskphone to complete the process To delete a sound file AS 1 Press the Up Down navigation key to highlight the sound file you want to delete Con 52 2 Choose one of the following Delete e Press the Delete context sensitive soft key to delete m the highlighted sound file from the list e Press the Back context sensitive soft key to return to the previous menu Back C To delete a language file A 1 Press the Up Down navigation key to highlight the language file you want to delete es lt Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 235 Advanced features Delete Leeman Back LC To delete a log file IC d WZ Delete Lo Back C 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted language file from the list e Press the Back context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the log file you want to delete 2 Choose one of the following e Press the Delete context sensitive soft key to delete the highlighted log file from the list e Press the Back context sensitive soft key to return to the previous menu To delete the system file without deleting the user profile Next Back 236 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com 1 Choose on
115. company name in advertising or publicity relating to this software or products derived from it This software may be referred to only as the Independent JPEG Group s software We specifically permit and encourage the use of this software as the basis of commercial products provided that all warranty or liability claims are assumed by the product vendor END OF TERMS AND CONDITIONS Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 285 Third party terms T Rex The following component is licensed under the T Rex license T Rex T Rex License Copyright C 2003 2004 Alberto Demichelis This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 1 The origin of this software must not be misrepresented you must not claim that you wrote the original software If you use this software in a product an acknowledgment in the product documentation would be appreciated but is not required 2 Altered source versions must be plainly marked as such and must not be misrepresented as being the original software 3 This notice may not be removed or altered from any source distribution END OF TERMS AND CONDITIONS 286 Ava
116. cting ccceeceeeeeeeeeeeteeeeeneees 249 Images background cecceeeeeeeeeeeeeteeeetnnteaeeees 248 Inbox Outbox IM log multiuser 0 eee 224 Incoming Call privacy c cc eeeeeeeeeeeteeeeeeenteeeeeeenaas 205 incoming Call ignore ee ceeceeeeeeeeeeeeeeeeteeeeeeeeeeees 108 incoming Call redirecting cccceeceeeeeeeteeeeenee 102 Initial login multiuser ee cee eee cece eee eeeeeesttteeeeeees 213 Initiating a call from an Instant Message 148 Initiating a call from the Call Outbox ee 136 Initiating a call using the active call context sensitive soft KEY MOU riiai 152 Instant Message Inbox OUtbox ccceeeeeeeeeeeeee 145 Instant Message COMPOSING cccceeeeeeeeteeteeee 144 Instant Message deleting cccceeeeeseeeeeeteees 149 November 2013 Instant Message initiating a call from 05 148 Instant Message replying tO i e 147 Instant Message viewing the content of 147 Instant Messages ACCESSING 0eseceeeeeeeeeeees 146 Instant Messages multiuser ccceeeeeeeeeeeeeeee 221 Instant Messaging cceeeeeeeeeeeeeneeeeeeeeeeeeeeeeneaeees 141 Instant Messaging pop ups configuring 142 Instant Messaging Configuring cceeeeeee 141 intercom calls receiving cecceeceeeeeeeeeeeeeeneees 110
117. ctivated Selecting an image to be viewed as an animated slideshow You can display all of the screensaver images that have been uploaded to your IP Deskphone in a slideshow format These files are loaded on the IP Deskphone using the USB flash drive Images for the 1165E IP Deskphone cannot exceed 512 MB The images must be resized before they are loaded onto the IP Deskphone The image size for the 1165E IP Deskphone is 320x 240 The images can be displayed as a slideshow Choose Prefs gt Display gt 4 Display Screensaver gt Images gt Slideshow Background image The IP Deskphone can display background images on the screen From the Preferences gt Display gt Background Image menu you can browse the stored images on the file system and select an image for the user interface 248 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Background image Display 1 Contrast 2 Idle Screen Text Display 3 Backlight Screensaver 4 Display Screensaver 6 Menu Auto back out Select Figure 58 Display menu Selection of the Background Image menu item takes you to a new display list that contains all the available image files on the Flash File System Related topics Selecting an image screen on page 249 Selecting an image screen You can select a background image from a list of images currently stored on the Flash File System FFS of the IP Deskphone 1
118. ctory that is stored on the call server Global Search You can save a contact name and SIP address found on the call server to your personal Address Book stored in your IP Deskphone Using Local Search You can perform a local search for a contact that is stored in your Address Book To perform a local search for a contact stored in your Address Book 1 Press the Services fixed key select Search and D Services then select Local Search from the menu 2 Press the Up Down navigation key and then press the Select context sensitive soft key to choose a search criteria User Name Name Phone Number 3 Press the abc 123 soft key to toggle between abe alphabetic and numeric characters Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 121 The Address Book 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete characters press the right arrow to enter a space Bo One fo The search is not case sensitive 5 Choose one of the following Search e Press the Search soft key e Press the Back soft key to return to the previous menu Back Note When the search is unsuccessful the following message appears No entries found for lt search criteria gt 6 When a search result is successful you can do one of the following e Press the Up Down navigation key to highlight a contact from the search result and press the Call sof
119. d you can use the editing domain option for both the Current Domain state and Domain List state After you press back on the edit page or on the password prompt the idle display appears You must enter the admin password to reenter the editing domain Password check to switch domains When no one is logged on a domain soft key appears When you press the domain soft key the current domain page appears without a password query Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 53 Accessing the Avaya 1165E IP Deskphone Password protection for editing domain When you press Edit for a domain the admin password prompt appears The editing domain page appears after you enter the correct admin password If you do not enter the correct password the message incorrect password appears with a prompt to retry Password request in server settings mode When you edit the domain from the server settings under the Network menu you are prompted to enter the admin password After you enter the password the Domain page appears When you press the Edit context sensitive soft key there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu Selecting a language Your IP Deskphone has the capacity to operate using other languages such as French The system administrator can provision the IP Deskphone with up to five languages If the IP Deskphone is provisi
120. d domain and SIP address into the list and displays the list e abc 123 to change between alphanumeric and numeric entry e Clear to erase all entered characters e Back to return to the previous screen The Allow Addresses screen displays the domains and SIP addresses in a list If the list is long you can scroll down the screen until you have reached the last entry The following context sensitive soft keys are available for the Address Info page while viewing the allowed address list e Add to add the entry content e Edit to select the current entry and edit the entry e Delete to delete the selected domain from the list e Back to return to the Answer Mode Settings screen Automatic remote software updates Note Your system administrator must enable Remote check for update for this feature to work Your IP Deskphone may be configured to perform automatic software updates If this feature is configured the IP Deskphone displays when a software update is scheduled to occur and Yes and No context sensitive soft keys are displayed If the IP Deskphone is idle and no key is pressed the software update begins in one minute If you press Yes the software download begins If you are using your IP Deskphone this includes on hold on a conference call or when your IP Deskphone is ringing and you press No the call is not disconnected and the software update does not occur The IP Deskphone displays
121. d numeric characters 5 Use the dialpad to enter new information for the contact Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 115 The Address Book 6 Choose one of the following N ext e Press the Next soft key to continue e Press the Back soft key to return to the previous menu Back Note If you only need to change one field for the contact press the Next soft key without making changes 7 Do one of the following Yes e Press the Yes soft key to designate the contact as a friend and return to the address menu screen M e Press the No soft key if you do not want a No contact designated as a friend and return to the address menu screen Note Back If the contact is already designated as a friend then the question Remove from friends appears Press the Yes soft key to remove the contact from your friends list or press the No soft key to keep the contact on your friends list e Press the Back soft key to return to the previous menu 8 Press the Ok soft key to complete the entry Ok and return to the previous menu Lo To delete a contact from your Address Book 1 While in the Address Book press the Up Down navigation key to highlight the contact you want to delete and press the View context sensitive soft key 116 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Copying information to the Addres
122. d within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre installed on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY A
123. dea of what it does Copyright C yyyy name of author This program is free software you can redistribute it and or modify it under the terms of the GNU General Public License as published by the Free Software Foundation either version 2 of the License or at your option any later version This program is distributed in the hope that it will be useful but WITHOUT ANY WARRANTY without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE See the GNU General Public License for more details You should have received a copy of the GNU General Public License along with this program if not write to the Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Also add information on how to contact you by electronic and paper mail If the program is interactive make it output a short notice like this when it starts in an interactive mode Gnomovision version 69 Copyright C year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY for details type show w This is free software and you are welcome to redistribute it under certain conditions type show c for details The hypothetical commands show w and show c should show the appropriate parts of the General Public License Of course the commands you use may be called something other than show w and show c they could even be mouse clicks or menu items whatever suits your program You should also get your
124. disabled then the automatic login does not occur It is possible to provision the IP Deskphone with user credentials for automatic login even on the initial startup With the addition of multiuser support it is also possible to provision multiple 214 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging out accounts in the same way For more information about different autologin scenarios see Primary account logout on page 215 Logging out The logout command prompts you to select an account asks for confirmation then proceeds to log out the account Logging out an account frees the corresponding Line key Logging out does not require a password For more information about logging out see Logging off from the IP Deskphone on page 61 The following figure shows the logout screens 1 User1 domain com User2 8 Useri 2 User2 domain com 3 User3 domain com LELI AAU User logout 01 17 1 54pm Confirm logout for User1 domain com Select Logout eS eS ee S eS ee eS ee Figure 42 Logout screens Related topics Primary account logout on page 215 Secondary account logout on page 216 Primary account logout Logging out of the primary account causes all other accounts to log out automatically and the IP Deskphone to display the login screen The secondary accounts are logged back in automatically when a new primary account is registered or the same
125. displays the message Program Key Not Available Key is empty To edit a feature key 1 To select a feature key to edit do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 181 Additional features the one you want to edit and then press the Edit Edit context sensitive soft key e Press the Feature key that you want to edit and then press the Edit context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit context sensitive soft key The Program Key screen opens as shown in Figure 36 Edit feature key screen on 1 one gor Gai a page 182 Gel a Ge Al 2 Press the Back context sensitive soft key Back to return to the previous screen The following figure shows the Edit feature key screen Key 2 Label Tom Service Speed Dial User Mike Address tom companya com Modify Figure 36 Edit feature key screen 182 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys To modify a feature key 1 Press the Modify context sensitive soft Modity key 2 Press the Up Down navigation key to highlight one of the following feature key services Speed Dial Call Forward e Do Not Disturb e Send IM e Presence i 3 Choose one of the following
126. diting a contact in eee 118 Address Book view the existing groups 08 254 Address Book viewing cccceeeeeeeeeteteeeeentaees 111 Address books multiuser cccccseseeeeeeeeeseeeeees 224 Advanced features cccccssessseceeseeeceeeceseeeseeeeeeeees 229 animated slideshow cccecesessseesssseseseeeeeeeeeseeeees 242 Answer Mode Settings cccccccsseeesceeneeeeseenneees 210 Audio Codec Ordering eeeeeeeeeeeeteeeeeeeeteeeeeeenaees 209 Audio Codec Selection cccccecccccsecsssstesssesseseeeeees 209 AUdIO COCECS cececcccccceceeeeeesesseseaeaeseaeeseaeeeeseseeees 208 Auto Retrieve flag eeecccceeeeecteeeeeeeecneeeeeeeneeeeeeeeaes 260 Automatic login multiuser 0 ceseeteeeteeeeee 214 Automatic remote software updates ee 211 Autoprogram feature keys ccceesteeeeeenteeeeeenees 192 B Background image cccceeeeeeeeeeeeeneeeeeeeeneeeeeeeeaas 248 Being in a call multiuser cc ceceeeeeeeeeeeeeeeeeeees 220 Bulk create feature keys based on an existing directory Address Book group 2 cecceeeeeeeeeeeeeees 251 Bulk Remove all programmed feature keys by using the Bulk context sensitive soft key 5 192 Bulk Remove individual programmed feature keys by using the Bulk context sensitive soft key 192 Avaya 1165E IP Deskphone with SIP Software User Guid
127. e Busy Lamp Field feature cc cccceceeeeeeeeeeseteeees 212 C Cable unplugged multiuser eeeeeeeeeeeees 216 Call Decline Reason create and add 00 106 Call Decline Reason delete ccccceseeeeeeeee eens 107 Call Decline Reason edit cccccececceeeeeeseeeeeeeees 108 Call Decline Reason NEW cccccceceeeeeseeeeeeeaaeeeees 106 Call Decline Reasons managing 000ee 106 Call Forward reminder signal ccceecceeseeee 197 Call Forward activate 2 0 0 ccccccccseseccceeecessseeeeeeeaees 197 Call Forward deactivate cccccccceeaeesseeeeeeeeeees 197 Call Forward USING ccceeeeeeeeeeeeeeeeeeeeeeeeeeeneees 197 Call Forwarding multiuser eseeceeeeeeeeeeees 225 call from the Address Book c ccccceeeeeeeeeeeeeees 4112 Call ND OX sicsscracicncgssdeccnsseasasacctesuaedes citeadidecesticdudea eaees 125 Call Inbox Accessing the calls during a call 133 Call Inbox deleting calls c ccceeeeeeeeeeeeeeseetteees 132 Call notification options multiuser c00008 222 Call notification options per account multiuser 222 Call Outbox 0 ccccccscsvessccusessescecuceseesecescuseeressecuaenes 135 Call Outbox accessing the calls during a call 139 Call Outbox deleting calls from ccceeeeeeeees 137 Call Out
128. e Back to return to the previous screen To view feature key details SES 1 To select a feature key to view do one of the following Jes e Press the Up Down navigation key to wre highlight the feature key to view and press the View context sensitive soft key View e Press the Feature key that you want to view and press the View context sensitive soft key e Use the dialpad to select the Feature key that you want to view and press the View context sensitive soft key The Program Key screen opens as shown in Figure 35 Feature key details on page 181 a 2 Press the Back context sensitive soft key Back to return to the previous screen 180 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Program Key Key 2 Label Tom Service Speed Dial User Mike Address tom companya com Figure 35 Feature key details The Program Key screen displays the following e Key programmed feature key number e Label label used for the feature key e Service services programmed to the feature key such as Speed Dial Call Forward Do Not Disturb Send IM Presence e User current user to whom the programmed feature key is associated e Address SIP address for the feature key when programmed for Speed Dial Call Forward and Send IM x Note If you to try to view a feature key that is not programmed the IP Deskphone
129. e Back context sensitive soft key to abort Hack the call decline and return to the incoming call ac screen Co Creating a new Call Decline reason during an incoming call You can create an new Call Decline reason during an incoming call To create a new Call Decline reason during an incoming call 3 1 Press the Decline context sensitive soft key to Decline decline an incoming call 2 Press the New context sensitive soft key to create New a new custom decline reason 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic and numeric characters Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 105 Receiving a call 4 Use the Dialpad to enter a new Call Decline reason fal E Send e Press the Send context sensitive soft key to send the new custom decline reason to the caller Note Back The IP Deskphone adds the new reason to the an list of Decline Call Reasons for future use e Press the Back context sensitive soft key to return to the initial Decline Call screen 5 Choose one of the following Managing Call Decline Reasons You can create Call Decline Reasons that you can access when you want to decline an incoming call Also you can edit and delete Call Decline Reasons from the list of Call Decline Reasons you create Create a new Call Decline Reason To create and add a new a Call Decline Reason 1 Press the Prefs context sensi
130. e IP Deskphone reboots If Authentication is enabled by your system administration you can enter your authentication ID independent of your user ID The authentication ID is used when the server challenges the IP Deskphone To log on to the IP Deskphone abe Eel fa Gl a a Login abe mmen 1 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 2 Use the dialpad to enter your user ID login at the prompt x Note Use the left navigation key to backspace and remove a previous user ID 3 Press the Login soft key If Authentication is enabled by your system administration you are presented with the Authentication ID screen The authentication ID is autofilled with your user ID If Authentication is not enabled a new screen appears and prompts you for your password e Press the abc 123 context sensitive soft key to toggle between alphanumeric or numeric input e Use the dialpad to enter your authentication ID login at the prompt e Press the Login context sensitive soft key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 55 Accessing the Avaya 1165E IP Deskphone Login a a Next Ld Cancel Ld O otp O Quit 4 Enter your password by using the dialpad Note When you enter your password the last character entered appears However all previous characters are hidden e When you enter your pass
131. e LAN ethernet cable on page 41 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 37 Installing the 1165E IP Deskphone e Installing additional cables on page 42 e Wall mounting the IP Deskphone optional on page 42 The following figure shows the connections on the 1165E IP Deskphone Accessory Expansion Module port PC Ethernet port LAN Ethernet port Tilt Lever Link lamp Connector Headset jack Handset jack Figure 6 IP Deskphone connections A Warning Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use Connection of anything other than the proper Expansion Module connector to this port can cause damage to the IP Deskphone A Warning Your Avaya 1165E IP Deskphone is shipped with the base locked in position To avoid damaging your IP Deskphone press the wall mount lever located under the Handsfree key as indicated in the following figure to release the base and pull it away from the IP Deskphone 38 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components gt CA Paa lever Figure 7 Wall mount lever Removing the stand cover To access the cable routing tracks and attach cables you must remove the stand cover Pull upward on the center catch as indicated in the following figure and remove the stand cover The cable routing t
132. e Remove context sensitive soft key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 195 Additional features OR Press the Back context sensitive soft key to return to the previous menu E Ga Ea Creating a feature key using the Copy key You can create a feature key for Speed Dial Call Forward or Send IM by pressing the Copy fixed key when you are viewing any of the following e a highlighted entry in an Address Book list e a highlighted entry of your Call Inbox or Call Outbox To designate a feature key by using the Copy key 1 Open your Address Book Call Inbox or Call Outbox highlight the entry you want to use for the feature key and then press the Copy key 2 Press the Up Down navigation key to highlight Speed Dial Call Forward or Send IM from the menu Note Presence and Do Not Disturb are not programmable by using the Copy key 3 Press the Select context sensitive soft key 4 Choose one of the following q C D e Press the Up Down navigation key to highlight the feature key to which to copy the information to and A press Set e Press the Feature key that you want to use for the service selected 196 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using Call Forward Set p 5 Use the dialpad to enter the label for the feature key a 6 Press the Next context sensitive soft key to continue Next Continue
133. e User remote domain com sm Remote 2 remote2 domain com Action Servcs Audio Action Servcs Audio Join rR ae rl _ rt Figure 44 1165E IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages Incoming messages for secondary accounts are rejected they are not displayed on screen and are not added to the instant message logs Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu In most cases menus are accessed from the Idle screen and the primary account is active For example you can only use the Retrve context sensitive soft key to retrieve a parked call if call parking is allowed by the service package of the primary account Similarly accessing the Address Book either through the corresponding hard key or through the View menu usually displays the Address Book of the primary account However accessing Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 221 Multiuser the Address Book in select mode for example while dialing or selecting an item for a speed dial key accesses the address book of the latest user account used on the address input screen Modifying settings A number of preferences in particular Voice Mail and IM settings are per account The main Preferences menu includes a User Settings entry Selecting this entry prom
134. e calls the following message appears 3 new calls Note When you view a missed call in your Call Inbox the new call message no longer appears on the LCD screen The new calls are stored as missed calls 128 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To view missed calls j Msg Inbox All a Delete L Exit Managing missed calls 1 Press the Msg Inbox key and press the Missed context sensitive soft key 2 Press the Up Down navigation key to highlight a call from the list of missed calls 3 Press the Right context sensitive soft key to view the details of the missed call Note You manage the missed call the same as any call that is in your Call Inbox For more information see Viewing the details of a call in the Call Inbox on page 128 and Initiating a call from the Call Inbox on page 131 4 To view all the calls in the Call Inbox press the All context sensitive soft key 5 To delete the highlighted missed call or all missed calls press the Delete context sensitive soft key For more information see Deleting calls in your Call Inbox on page 132 Note The IP Deskphone deletes only the missed calls from the Call Inbox 6 To exit the Inbox and return to the idle phone screen press the Exit context sensitive soft key Missed Calls Notification You can change the call log behavior so that the mes
135. e following context sensitive soft keys Retrve Conf Prefs more e If you press the more context sensitive soft key from the first menu list three times you return to the first menu list with the following context sensitive soft keys Join NewCall Audio more When you press the more context sensitive soft key for the first time the following context sensitive soft keys appear on the menu list m Press the Trnsfer context sensitive soft key Trnster to transfer the current call Press the RlsCall context sensitive soft key RisCall to release or hang up the highlighted call Press the Park context sensitive soft key to Park park the current call a Press the more context sensitive soft key More REAA to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Retrve Conf Prefs more When you press the more context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list Press the Retrve context sensitive soft key Retrve to retrieve a parked call by token See Retrieving a Parked Call on page 168 Press the Conf context sensitive soft key to Cont place another call which can be used for a conference call This context sensitive soft key has the same behavior as the NewCall context sensitive soft key 156 Avaya 1165E IP Deskphone wi
136. e for the first time you must confirm that the selected location is correct You can view your location by accessing the IP Deskphone information screen For more information see Viewing the IP Deskphone information User Profile Your User Profile contains your specific settings and data You are prompted to create a User Profile the first time you log on to your IP Deskphone If you delete your User Profile the IP Deskphone reboots and you must log on and create a new User Profile When you log on to your IP Deskphone your specific settings and data are automatically available for you The information stored in your user profile includes e Independent volume adjustments for handset headset and handsfree e Alerting Volume adjustment e Idle Screen display text e Voice Mail settings number and mailbox ID e User location from a server provided list e Time Date and Zone format settings e Call Subjects e Instant Messaging settings and Instant Message Inbox Outbox e Default dialing alpha numeric e Call Ignore action local network e Search method Name First character Index e User Presence selection e Dialing pattern default alpha numeric e Address Book entries Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 59 Accessing the Avaya 1165E IP Deskphone e Call Inbox and Call Outbox entries e Programmable keys configuration e Ends dialing configuration Overwriting your personal Address Book
137. e headset including LEDs if present When the USB headset is selected the voice path to or from the USB headset is used in an active call Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter then the IP Deskphone makes use of the UI elements on the adapter Both type of USB headsets are stimulus devices as the IP Deskphone can have complete control of the LEDs The following table lists the features of the Avaya USB headset Adapter Table 9 Avaya USB headset adapter with HID support Feature Description Key Event Key press on the adapter generates events only with a state maintained and actions taken by the IP Deskphone There is a one to one mapping on most of the keys on the adapter to the keys on the IP Deskphone the Avaya Enhanced Adapter has a Avaya logo key which does not exist on the IP Deskphone Avaya USB adapter key mappings on page 82 illustrates the mappings Key press events on the adapter are sent to the IP Deskphone through the USB When the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed 82 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Feature Description LED There are two LEDs on the adapters one for the mute status and the other for message waiting These two LEDs are al
138. e of the following e Press the Next context sensitive soft key to delete the system file from the list e Press the Back context sensitive soft key to return to the previous menu 2 Log out or restart the IP Deskphone to complete the process November 2013 Network menu To delete all files 1 Choose one of the following N ext e Press the Next context sensitive soft key to delete the system file and user profile e Press the Back context sensitive soft key to return to the previous menu Back Con 2 Log out or restart the IP Deskphone to complete the process Network menu In most cases the system administrator is the only person authorized to access the Network menu and to use an administration password to access the items For more information on how to access the Network menu items see SIP Software for Avaya 1100 Series IP Deskphones Administration NN43170 600 The following Network menu items are available e Server Settings to select and edit domains e Device Settings to configure the network settings e Diagnostics to run a trace route or send a ping to diagnose the network connection IP Set and DHCP information Network Diagnostics tools Ethernet Statistics IP Network Statistics USB Devices Advanced Diag Tools Test Key e Lock Menu to access to the Network Menu Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 237 Advanced features To acc
139. e of the following Status e Press the Status context sensitive soft key to view the current presence status of the friend e Press the All context sensitive soft key to All view the contents of the Address book including contacts designated as friends and regular contacts e Press the Edit context sensitive soft key to make changes to the information entered for a friend or to delete the contact from the friends list 172 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Friends feature Edit pa 3 Press the Exit context sensitive soft key Exit to return to the idle screen Ld To initiate a call to a friend on the Friends list RA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book Select pa 2 Press the Status context sensitive soft Status key to view the information about the friend 3 Press the Call context sensitive soft key Call to initiate a call to the friend The IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call To send an IM to a friend on the Friends list RA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sens
140. e screen prompts to confirm deletion of all contents of the folder on the phone but does not delete the folder itself If you select a folder on the USB device to delete the screen prompts to confirm deletion of the folder and all its contents If you do not respond to the deletion prompt within 15 seconds deletion is cancelled x Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files pressing the Delete soft key causes the following message to appear Action is not allowed You don t have permissions Send appears only after you select a file If you select a file on a USB device and press Send you can send or copy the selected file to the IP Deskphone Based on the file extension the destination folder is selected automatically for example PNG files are sent directly to Images folder on the IP Deskphone If you select a file on the IP Deskphone and press Send an error message appears if there is no USB drive plugged into the IP Deskphone Sending files from the IP Deskphone to another location on the IP Deskphone is not allowed If you select a file on the IP Deskphone and press Send a Select Destination screen is displayed Select the folder on the USB drive to which you want to send the file Back to dismiss the current screen and return you to the Device Selection screen File Manager Select Destination The File Manager Select
141. e soft key the time interval is flagged to commit to the configured preferences done after the idle screen is displayed and is used for menu auto back outs from that point forward Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call To select the ring pattern for an incoming call 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Ring Pattern 2 Press the Up Down navigation key to scroll through and highlight the different ring patterns displayed on the LCD screen 3 Choose one of the following Select e Press the Select context sensitive soft key to configure the ring pattern and return to the Tones menu e Press the Test context sensitive soft key to briefly Test play the selected ring pattern e Press the Back context sensitive soft key to keep the existing configurations and return to the previous menu Back Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 69 Configuring the Avaya 1165E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following e Ring Volume e Handset Volume e Headset Volume e Handsfree Volume e Paging Ring Volume A sliding scale appears on the telephone screen display when you adjust the volume The following figure shows how to adjust the volume Handset 06 28 10 48am Set Volume a Figure 16 Ad
142. ed with the handset symbol on the back of the IP Deskphone The handset symbol is as follows S 3 Form a small bend in the cable 4 Thread the handset cord through the channels in the stand so that it exits behind the handset on the right side using the handset cord exit in the stand base marked with the handset symbol as shown in Connecting the handset on page 40 Connecting the headset optional Use the following procedure to connect the optional headset to the IP Deskphone 40 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Connecting the components 1 On the back of the IP Deskphone plug the headset connector into the RJ 9 headset jack marked with the headset symbol The headset symbol is as follows 3 2 Thread the headset cord along with the handset cord through the channels in the stand so that the headset cord exits the channel marked with the headset symbol Selecting the headset tuning parameter Follow this procedure after the 1165E IP Deskphone and headset are installed and you are using the IP Deskphone for the first time with the headset You can select a headset from the following list of supported headsets e Type 1 Monaural and Binaural Headset Monaural Headset Plantronics Model number H251N Part number 64338 01 with cable Model Number A10 Part Number 66268 02 Binaural Headset Plantronics Model number H261N Part number 64
143. ee Se omer AE E EE T EERE E EE T 217 MARNO a ID iscsi creel anda ee diet lle all vena gual aed rh el elt eld ier asta ses 219 aerer ee Puree ese Neer Rennes erce Cre eT A A rene AMEE OT Ce E E E ETT VAM er cree eT ore nTenTyE ne vcr 220 Being Ue Allec T T T EES aariaid Enana a Tan TT 220 lieet ieee e A A E ENNE sae a O las T TA EA E N T 221 Menu features 0 E E E T T eaanagauyeeands We E e eE a e ERE E S IEE AIA EE EE AEE E E E A EEA EN A A E EA 222 Peraccou nt call notfication OPUONSicccciccasecccivcatuscctisccesccctiraauecctindausccuerstascccoivaauscctiaiauccatas oara u 222 8 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 IM SE Einara ae cantare aarte 222 Vaice Mal SNES os ete tela E RAA OAT 222 Rememponng seimos akor goi incs ieee tented ana ae 223 Programmable Py Saera AAE ATA EAA 223 HBE Do IN OG r A 224 P roS ON T a pel ae peas eu pasate hare Dla au Oe ee eee al alc 224 Beh SOUS E E tet ie rae deed ae ee eee 225 CAN FOWAO isandaan a a a iaiia 225 A AON EEE I E T E AE E O N E A E E T E O T A 226 NOUNCANONS iiaa AAA AEEA 227 AE OCUnt SSO NON a a a treerecrr react TT 228 Chapter 16 Advanced featur S sicnnsicinnisorinesinnnnaannner onkaan iaaiiai ieii 229 Vievio the IF Deskghone Iarmain OAAR EAEAN 229 Aeosshd Ie ETT S NRT nies TAN A 230 Gheckno Tr LI cane cata tes AAAA ASA AEAEE AS 230 Reseno eF PASKON O on A 231 Erasmo Ne user Aii cniin A A AA A A 232 NEO aA 237 USB TGS OV Eresia n A E R A rea 2
144. ee retain natty ae Pairer riarerneer rr atae rem tt eer s frerrrer rr nrrree trae ree rr Terre rrr 91 Making a callusing on noek GieliliGsniincAnn iY eA Ge Aalaa E eee eed 92 Unter eo da A pole E A gare eee A E S 93 Usmg Cal SUB GOI ecasecesicrawerrectecaverecciennicactanaurectegnnuddaccrgausecdat RE E EEA E E 94 Coa eRe ET e o o DON E E OE AA E AE EA E T E A E E 97 Adding a Call SUB POO sssrini naai aAA Da An 97 Deleng a Call SOEC ass cin iaaii e aA A NE aE EAA EA A EN 98 Eding Cell SUBS Ol secre E E 99 Chapter 8 Receiving a Call ceciccccisnnceennsen cm 101 Be PCN O Aaa E a E A A E E A ean een tees 101 PROW Grimo an PORN Ali E an boda nceut ns pcucen bn cpeaunds cr mpeauiaety cauauten taped seenaane muaude 102 Redrecing an no NANG all igi ohn dcageboomiadaaeebaatianstseatenac oealina cera aim ee ieee 102 Pocinngo on Geon IN ce a enn cr A a a ee a re a al at 104 Creating a new Call Decline reason during an incoming Call 22 cc ce ccceeeeerceeeeeeenseeeeeeeeneeeeeeeeneeeees 105 Managing Call Decline RG GS ONS isseccccrseterrssrauacrssonieavercccetnwrtsonianmtessieamdcen naa a a 106 Greate a new Call Decline PSION ely ssiintes tv saecioa eos cadelleleaecantins veined ines NEKENAKEN AEA EEKANNA RANNE 106 Delete a Call Decline ROBSON ssiri a aA 107 Edit a Call Decline ROSSON sesinin ianiai aran a NENE AAEN EAEN ANESSAN EE AEAEE AEAEE 108 ianormng an Neoming CAN essiri onnaa EEEE EE 108 ees Ue Big merc om Cale aAA ANEA Er EEEO EENAA AENA OORA 110
145. eeeeeees 220 Multiuser remembering settings after logout 223 Multiuser secondary account logout 0 5 216 Multiuser upgrade impacts to user profiles 217 Multiuser user status 2 0 00 ccc ccccecesseeseeeeeeeeneeeeeeees 225 Multiuser Voice Mail Settings c eeee 222 Mute Key a dccteasssnsaavedessadatlccsseasasstentaaateaneasamtncnteassaaceasan 22 N Network MON cccccceeesseeceeeeeseeeeeeeeeceaseeeeeeeeanes 237 New Call making cccecceceeeeeeeeeeeeneeceeeeeeeeeeees 4154 Notifications multiuser 0 0 00 cee eecceeeeeseeeeeeeeeeees 227 O Outgoing call privacy oo eee eeeeeeeeeeeeeteeeeeeeaas 206 Overwriting your personal Address Book 005 60 P paging calls receiving eseeeeeeeeeeeeeeseerrrsseeerreseeen 110 Park CAl a a a 166 Parked Call retrieving ceeeeeeeeeeeeeeceeeeeeeeeees 168 Password protection for domains cccccseceseeeeeeees 53 PC Client softphone interworking with the IP De skphone 2 25 Siisiessiice Sethe E 209 Per account call notification options multiuser 222 Phone Information Details screen 08 240 Placing a call on Hold 2 eeeceeeeeeeeeeeeeeteees 153 Presence state messages adding new 05 204 Presence state configuring 0 ccceeeeeeeeeeeee 202 Presence multiuser o onnnussoonnnnrnsesnnrersersrrrresnrrn 226 Primary
146. een Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 139 Call Outbox 140 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 12 Instant Messaging You can use your IP Deskphone to send and receive an Instant Message IM You can access and respond to an IM while on a call The blue LED Feature Status Indicator at the top left of the IP Deskphone lights accompanied by a beep when a new IM arrives Configuring Instant Messaging You can configure your IP Deskphone settings to manage an incoming IM Enable or disable the automatic pop up of a new IM e Enable or disable an audible alert on a new IM Related topics Configuring IM automatic pop up on page 141 Configuring Instant Messaging pop ups on page 142 Configuring IM audible alert on page 143 Configuring IM automatic pop up You can configure the IP Deskphone to automatically display an incoming new IM as a pop up The IM pops up when the IP Deskphone is idle or while on a call You can disable the IM pop up feature Note An IM pop up does not occur if you are navigating the IM screens or navigating the menu structure in general When this exception occurs the IM goes directly to the IM Inbox and the blue LED activates The following figure shows the IM pop screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 141 Instant Messaging New IM 1 07 28
147. eft and right movements For more information see Navigation keys Use the Enter key at the center of the Navigation Key Cluster to select menu items or to confirm changes Note The Enter key has the same function as the context sensitive soft keys Select and Set Press the Goodbye Release key to terminate an active call When multiple calls are active press the Goodbye Release key to end the highlighted call Use the Goodbye Release to close menu navigation or cancel user tasks Press the Expand key to access the Instant Messaging Log Note This feature requires an External Application Server Headset i Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset Note The Headset LED indicator on the Headset key lights to indicate that the headset is in use If the Bluetooth wireless technology is not enabled on your IP Deskphone this menu is not available a f Hold Press the Hold key to put an active call on hold Press J the Hold fixed key to return to a call on hold You can have several calls in a hold state 20 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Key A 2 sy A A AVAYA DI Copy Services Avaya 1165E IP Deskphone controls Function Use the Dialpad to enter numbers and text To navigate to an item in a menu press the corresponding number on the dialpad
148. elephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 3 4 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Contents chapter 1 Revision PETO oeiee EA 11 Chapter 2 Regulatory and safety informatiOn ccccceeeteeeeeeeeeeeeeeeeeeeeeeeeeeesneneeeeeeeeeeees 13 Chapter 3 Introduction to the Avaya 1165E IP Deskphone cccccseeeeeeeeeeeeeeeeeeeeeees 17 eee Te ONS ENI NE N ENT A O et E T E ENE ET T AE T O TE 17 Avaya 1165E IP Deskphone COMPING cc iccsoctscirrsseceastnasteptrinesietnnserrntiasmnin deiner mnamenbnsceebnns 18 ra press Don Deepa o CR eeeee ee aCe COCTT Ee a a me reen Terrvern ner Tern rar 22 Avaya 1165E IP Desk phone CIS Plays avccc cctessscauerecisvtccsescssqausceastsnocelacsvequencssneamresnrednmeedauiuiuwieaniarauwedstenaes 23 AE ay SAM Ee DEREI A I EEA OA E adds aac IENE ITT clus ede EN EO ONT OIEA N 23 Context sensitve SOM KOy ci cacsivessescaaauescaand sue yieeneaiuasboa ani aa NEAN ATNA 24 idie display screen after dial pad Mput sicicsewsnancsdewisasdseniedaaserertaiusienierdaonaotsceut adie entiation 29 incall contextsensitive Sont Keys ecisnaininn i E AR 30 Nav a N E a iodestan bometagulh annnnsae a eau adael nasauaeuls moanuaqas aabdunsee maaaags a ondaeD A MaGdaageAA
149. emain logged on and press the Next context sensitive soft key e Press the Back context sensitive soft key to return to the permanent logon screen e Press the Cancel context sensitive soft key to return to the first logon screen Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time For more information about logging on multiple users see Multiuser on page 213 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 57 Accessing the Avaya 1165E IP Deskphone Timed logoff When you determine a logon time other than permanent the IP Deskphone reminds you of your expiry time Timed logoff while IP Deskphone is idle When the login time expires and the IP Deskphone is idle not on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit or Release Goodbye key to logout immediately If you do not respond the prompt times out in 45 seconds and the IP Deskphone logs off If you answer a call during the logout prompt the logon switches to permanent login Timed logoff while on a call When the login time expires while you are on a call you can do one of the following at the prompt e Press the Yes context sensitive soft key to
150. employer if you work as a programmer or your school if any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names Yoyodyne Inc hereby disclaims all copyright interest in the program Gnomovision which makes passes at compilers written by James Hacker signature of Ty Coon 1 April 1989 Ty Coon President of Vice This General Public License does not permit incorporating your program into proprietary programs If your program is a subroutine library you may consider it more useful to permit linking proprietary applications with the library If this is what you want to do use the GNU Lesser General Public License instead of this License END OF TERMS AND CONDITIONS Zlib The following component is licensed under zlib license Zlib 1 2 1 Zlib License zlib h interface of the zlib general purpose compression library version 1 2 4 March 14th 2010 Copyright C 1995 2010 Jean loup Gailly and Mark This software is provided as is without any express or implied warranty In no event will the authors be held liable for any damages arising from the use of this software Permission is granted to anyone to use this software for any purpose including commercial applications and to alter it and redistribute it freely subject to the following restrictions 280 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya
151. ence call using the IP Deskphone The call server handles conference calls You can join incoming calls to the conference call or you can join calls that you initiate Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available To configure a conference call while on an active call with more than one other caller 1 Press the Up Down navigation key to highlight one of the calls eD lt gt 2 Press the Join context sensitive soft key and select Join Conference from the menu The calls are joined together as a conference call on the call server When you receive a new call while on a conference call you can answer ignore decline or forward the call as you would any call You can also initiate a new call while on a conference call in the normal way and return to the conference call after you complete the call The conference call continues while you are on the other call Note If you press the Goodbye key or select Release from the Action menu while on the conference call you leave the conference call The conference call continues with the other callers 160 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ad hoc conferencing when connecting to the Call Server To join a call to an existing conf
152. enu Auto back out e Selecting a ring pattern e Adjusting the volume e Selecting a language e Selecting the date and time format e USB headset on page 78 Adjusting the display screen contrast Note Adjusting the display screen contrast of the IP Deskphone also adjusts the Expansion Module contrast if you have an Expansion Module connected to your IP Deskphone To adjust the display screen contrast 1 Press the Prefs context sensitive soft key select Prets Display Display Settings and then select Contrast 2 Press the Left Right navigation key to increase or decrease the display contrast level Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 65 Configuring the Avaya 1165E IP Deskphone 3 Choose one of the following Apply Press the Apply context sensitive soft key to save ss the changes and return to the Display menu e Press the Back context sensitive soft key to keep the existing configurations and return to the or Display menu Back Co Configuring the backlight Configuring the length of time the LCD screen remains backlit on the IP Deskphone also adjusts the Expansion Module backlight time if you have an Expansion Module connected to your IP Deskphone To configure the amount of time the LCD screen remains backlit 1 Press the Prefs context sensitive soft key select Prefs Display gt Display Settings and then select Backlight from the menu
153. erence call 1 Press the Up Down navigation key to highlight the call you want to join to the conference gt 2 Press the Join context sensitive soft key Join to join the highlighted call to the Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server Note Your system administrator must enable ad hoc conferencing before you connect to the Call Server Press Service twice to access Network menu press Server settings and then Domain settings to open the Domain screen The following figure is an example of the details of the current domain 1000 Cur Domain 07 28 12 49pm f Name bvw com IP 47 11 15 51 Port 5060 Domains Edit PgDwn Done Figure 29 Current Domain screen The context sensitive soft keys available for viewing the conference details of the current domain are as follows Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 161 While on an active call e Domains to select the domain Edit to open the Edit Domain page that allows you to edit the conference details e PgDwn to move to the next screen containing conference parameters e Done to confirm the details Conference parameters When you press PgDwn to move to the next screen containing conference parameters the following information is displayed domain name date and time e the conference URI e the m
154. es additional line appearances and feature keys A maximum of three modules are supported The Avaya 1165E IP Deskphone can have up to 54 additional line feature keys with three Expansion Modules This refers to an LCD or an LED signal that indicates a data message contact or feature status by a flash wink steady on or off Fixed keys are the hard labeled keys of the IP Deskphone that have a specific function This is the fixed key used to end an active call or exit an active menu This is the fixed key used to activate Handsfree functionality This is the fixed key used to place an active call on hold You can use IMs to send a text message to a specific user The user must be logged on to receive the IM November 2013 Comments infodev avaya com Indicator Message Inbox Multiple Appearance Directory Number MADN Mute Navigation keys Off Hook Parked Call Presence Quit key Ringback ring tone Shift Outbox Session Initiation Protocol SIP SIP Address Avaya 1165E IP Deskphone with SIP Software User Guide SIP Address This is an LCD or an LED signal that indicates the status of a feature by the flash blink steady on or off This is a fixed key on your IP Deskphone that connects to your Call Inbox When multiple phones are configured with a MADN Single Call Appearance SCA they appear as a single Directory Number DN This is a fixed key used to listen to a call without tr
155. eskphone stops ringing and a message is sent to the network indicating that you are busy at all SIP IP Deskphones you are logged on to and that server should stop trying to contact you To configure the Ignore feature to Local or Network press the Prefs context sensitive soft key select Feature Options and then select Call Ignore Action from the menu Press the Change context sensitive key to change the Call Ignore setting to either Call Ignore Local or Call Ignore Network Note When you are on active call and you receive an incoming call do not press the Goodbye fixed key to ignore an incoming call If you press the Goodbye fixed key the current call disconnects Press the Ignore context sensitive soft key to ignore the incoming call To ignore an incoming call 1 Press the Prefs context sensitive soft key select Prefs Feature Options and then select Call Ignore Action from the menu a 2 Press the Change context sensitive key to E hange change the Call Ignore setting to either Call Ignore o Local or Call Ignore Network 3 To terminate an incoming call alert and ignore the Ienore incoming call do one of the following e Press the Ignore context sensitive soft key to terminate an incoming call e Press the Goodbye fixed key when you are not on Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 109 Receiving a call Receiving intercom calls Your IP Deskphone can be part of an intercom gro
156. ess Book e 2 Speed Dial Key e 3 Send IM Key 4 Call Forward Key 2 Press the Up Down navigation key to highlight the Address Book and press the Select soft key 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter a name for the new entry 5 Choose one of the following e Press the Next soft key to continue e Press the Back soft key to return to the previous menu O Note If you do not need to change the name for the contact press the Next soft key November 2013 Searching for a contact in the Address Book 6 Use the dialpad to enter a new phone number or new SIP address organization name organization led code and location for the contact Press the Next soft key after each entry to continue a p or press the Back context sensitive soft key to return i to the previous menu E 7 Choose one of the following Yes e Press the Yes soft key to designate the contact as a friend e Press the No soft key if you do not want to e designate the contact as a friend and return to the No address menu screen C 7 8 Do one of the following Yes e Press the Yes soft key to add the contact to a group and then select the group for the contact to be added e Press the No soft key if you do not want a contact designated as a friend and return to the address No menu screen e Press the Back soft key to return to the previous menu Bac
157. ess of the account must be reachable from the domain Calls to other accounts are still received The line key label periodically indicates that Call Forward mode is active e If you select a single account with neither Call Forward nor DND active then you are prompted to specify a forwarding target Call Forward is then enabled If DND is already Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 225 Multiuser active a message indicating Call Forward cannot be activated displays If Call Forward mode is already active then you are prompted whether to deactivate it If you select the forward all option then all accounts are configured in Call Forward mode using the provided target DND mode is deactivated for all accounts If accounts are already in Call Forward mode for a different target they are updated to use the new target If you select the forward none option the Call Forward feature is deactivated for all accounts for which it is currently active After a single account CFwd programmed key is pressed e If the account is already forwarding calls to the programmed target call forwarding is deactivated e If call forwarding is not already activated then the account is configured to forward calls to the given target disabling DND if necessary and overriding any other call forward target that might be active for the account After a forward all programmed key is pressed e If all accounts are alre
158. ess the Network menu 1 Choose one of the following amp nes e Press the Services fixed key twice quickly e Press the Prefs context sensitive soft key and then Prets select Network from the menu Note You need to enter an administration password to access the Network menu items USB flash drive A standard USB flash drive can be used for the following To expand the hardware storage in the IP Deskphone e To support file transfer between a PC and the IP Deskphone to upload specific files or preferences into the IP Deskphone e To back up data stored in the IP Deskphone Presence of USB flash drive Navigate through the menus Services gt Phone Information gt USB to verify the presence of the USB flash drive attached to the IP Deskphone After you select the USB menu the attached USB flash drive is displayed along with other USB devices The name of the USB device directly appears from the USB device itself There is no explicit USB flash drive indication Feature characteristics USB flash drives with 8 GB or less are supported A file browsing facility is available Most USB flash drives have an LED to indicate file operation in progress After you attach the USB flash drive to the IP Deskphone the IP Deskphone registers and mounts the USB file system Mounting the file system causes the LED to flicker If you disable USB device support then the IP Deskphone does not mount the USB file system and the LED d
159. ess the Select context sensitive soft Select key C 4 Use the dial pad to enter a key label E 5 Press the Next context sensitive soft Next key Lo 188 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys 6 Use the dial pad to enter an address E 7 Press the Finish context sensitive soft key Finish to continue To program a Presence feature key To program a Presence feature key beginning from Step 6 in the procedure To modify a feature key 1 Press the Select context sensitive soft Select key 2 Press the Up Down navigation key to highlight one of the following Connected J0 Unavailable 3 Choose one of the following Select e Press the Select context sensitive soft key to select Presence e Press the Back context sensitive soft key to return to the previous step Back p K 4 You can choose a more detailed presence status as follows for other users to see or you can select None if you do not want to give additional information Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 189 Additional features a 5 Choose a presence status I mt D Appointment Permanent z absence Away Playing Breakfast Presentation Busy Shopping Dinner Sleeping Holiday Spectator In transit Steering Looking for work Travel Lunch TV Meal Vacation Meeting Working On the phone Worship Performance
160. essage is cleared from the idle screen only after you look at the call detail for every newly missed call in the Inbox 130 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Initiating a call from the Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered the calling number is listed in the Inbox You can select the number and then dial from the Inbox or you can edit the number in the Inbox To initiate a call from the Call Inbox press the Msg Inbox fixed key and select Inbox from the menu Note e If your service provider requires that a Directory Number DN be used to initiate a call the Call Inbox entry must have the DN to initiate a call e While you are on a call you can initiate a new call from the Call Inbox For more information see Accessing the calls in your Call Inbox during a call on page 133 To initiate a call from the Call Inbox 1 Press the Msg Inbox fixed key Li Msg inbox 2 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 3 To view details of the call press the Right navigation key 4 To place a call to the selected address do one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key or Press the Edit context sensitive soft key Edit Then press the Send context sensitive soft k
161. eturn to the System menu r O C Erasing the user data The IP Deskphone stores user files that you eventually want to delete These files include 1 Profiles user profile settings 2 Sounds downloaded tones or audio alerts 3 Languages downloaded language files 4 Images downloaded image files 232 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information 5 Logs ECR log file SIP log files and its archives 6 System file IP Deskphone system configuration file deleting this file returns the IP Deskphone to the factory default configuration settings You can delete some or all of these files The deletion of files is often necessary when the IP Deskphone is redeployed to a different user Note Your phone configuration can prohibit you from deleting files In this case if you are prohibited from deleting files the following message appears Action is not allowed You don t have permissions To delete user data files SP Services abe Bia i qom g gmo Jrars gwxyz E a fi amp Ok en Back 1 Press the Services fixed key 2 Select File Manager Note You must enter your login password to access the File Manager menu 3 Press the abc 123 context sensitive soft key to toggle between alphabetic or numeric input 4 Use the dialpad to enter your password 5 C
162. ext sensitive soft key to return to the previous menu a phone number or SIP address URI for the new contact organization name optional maximum of 30 characters organization code optional maximum of 5 characters e geographic location optional maximum of 30 characters 5 Choose one of the following e Press the Yes context sensitive soft key to designate the contact as a friend e Press the No context sensitive soft key if you do not want to designate the contact as a friend 6 Do one of the following to complete the entry e Press the Yes soft key to add the contact to a group and then select the group e Press the No soft key if you do not want the contact added to a group e Press the Back soft key to return to the previous menu 114 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Editing a contact in your Address Book 7 Press the Ok soft key to complete the entry and Ok return to the Address Book menu ma Editing a contact in your Address Book You can edit a contact in your Address Book To edit a contact in your Address Book yI Directory 1 Press the Directory fixed key 2 Press the Up Down navigation key to highlight the contact you want to edit and then press the View soft key 3 Press the Edit soft key to edit the contact information 4 Press the abc 123 soft key to toggle abc between alphabetic an
163. ext sensitive soft key to retrieve parked calls local and server calls only Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 25 Introduction to the Avaya 1165E IP Deskphone Item Function More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys ScrnSvr Presnce Prefs More When you press the More context sensitive soft key for the second time the following context sensitive soft keys appear on the menu list ScernSvr Press the ScrnSvr context sensitive soft key to activate the screensaver only if the screensaver feature is enabled l Presnce Press the Presnce context sensitive soft key O e to configure the presence status for your IP Deskphone Prefs Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following l 1 Display use to adjust the display settings of the LCD screen 2 Audio use to adjust tones and volume settings access the Codecs menu to configure a USB headset Press the Audio context sensitive soft key to access the following features Tones e Ring Pattern Select test patterns from 1 to 8 e Alerting Volume Set Desired volume e Paging Volume Voice Configure the volume for the following e Handset Volume Headset Volume e
164. ey then Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 131 Call Inbox Send a Deleting calls in your Call Inbox When you delete calls from the Call Inbox both missed calls and answered calls are deleted When you view the missed calls and select delete only the missed calls are deleted To delete calls from your Call Inbox 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 2 Press the Delete context sensitive soft key n 3 Select one of the following context sensitive soft Yes keys e Press the Yes context sensitive soft key to delete the highlighted call AllU e Press the AllUsr context sensitive soft key to i sr delete all the calls from the selected caller All e Press the All context sensitive soft key to clear all calls from the Call Inbox No e Press the No context sensitive soft key to return to the Inbox 132 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Accessing the calls in your Call Inbox during a call Accessing the calls in your Call Inbox during a call You can access the calls in your Call Inbox while you are in an active call To access the calls in your Call Inbox during a call 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Inbox 2 Choose one of the following Select initiate a call to the h
165. ey to keep or existing configurations and return to the Preferences menu Back To disable alphabetic mode and configure numeric mode as the default 1 Press the Prefs context sensitive soft key and Prefs then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft P 2 Choose one of the following Ot e Press the Off context sensitive soft key to turn on alphanumeric dialing e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your IP Deskphone to enter text and numbers access some features and duplicate some functions 48 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text For example to dial a directory number you can use the keyboard number pad to enter digits and the asterisk and octothorpe characters and you can use the alphabetic keys to enter text The following table describes the associations between the USB keyboard function keys and the IP Deskphone fixed keys Table 7 Associations between the USB keyboard function keys and the IP Deskphone fixed keys USB Keyboard Key IP Deskphone Fixed Key Esc Quit F1 Services F2 Expand F3 Inbox F4 Outbox F5 Address Book F6 Copy
166. f USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types MHA Back Light Enable the MHA Back Light only if Avaya headset adapter is detected The checkbox is used to enable or disable the back light equipped in Avaya Enhanced or Mobile headsets The command is ignored for other types of USB headsets This item is dimmed if the attached headset is not one of the Avaya headset types The changes in the menu take effect immediately if the device is attached The active voice path switches to the selected headset if you are on an active call If you press the Apply context sensitive soft key then the changes are applied the settings are made permanent by storing the values in persistent storage and they are applied every time the IP Deskphone starts up However all changes made are ignored and restored if you press the Back context sensitive soft key Presence of USB headset On the System menu choose Phone Information and then select USB to verify the presence of the USB headset attached to the IP Deskphone When you select the USB menu the 80 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 USB headset attached USB headset is displayed along with other USB devices The name of the USB device directly appears from the USB devices themselves The product description has no explicit USB headset indications for the a
167. follows e Save to save the updated value to the system configuration file e abc 123 to toggle the input mode to digits or alphabets e Clear to clear the character behind the cursor Back to return to the previous screen x Note For these configuration changes to take effect you must manually log off and log on Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 163 While on an active call Transferring a call Note e When more than one call is on hold the call you want to transfer must be the active call For more information see the section To make a call on hold the active call in Multiple calls On Hold on page 154 e The IP Deskphone does not automatically place the call you want to transfer on hold To prevent the caller from hearing the transfer process place the caller on hold and then complete the transfer process To transfer a call to another telephone 1 Press the Up Down navigation key to highlight Transfer Call from the menu afe o m 2 Press the Trnsfer soft key while on a call to access Trnster the Trnsfer menu 3 Press the abc 123 soft key to toggle between abe numeric and alphabetic input Le 4 Choose one of the following Select Enter the phone number or SIP address to which you are transferring the call e Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key Hi
168. for the screensaver The primary user line key is displayed but not active during the password prompt to give an indication about whose password is in use Picking up the handset and dialing digits activates the line function display for emergency calls only If you try to place an outgoing call a message is displayed and the screensaver starts again Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 247 Advanced features If you make an emergency call while the screensaver is active the call is placed using the primary user An incoming call displays caller ID and allows you to answer the call The Unlock context sensitive soft key appears on the screen and you can unlock the IP Deskphone after answering the call You cannot make outgoing calls except an emergency call and cannot view IMs or the Friends list until you unlock the IP Deskphone If you make an emergency call while the screensaver is active the call is placed using the primary user The Network menu is accessible to administrators double press of the services key even when the screensaver is active If user defined passwords are allowed a mechanism to disable the screensaver allowing the administrator to reset the user defined password is accessible through the Network menu This mechanism also invokes remotely from the IP Deskphone console through an SSH connection All expansion modules are cleared of programmed keys until the screensaver is dea
169. ftware User Guide November 2013 Comments infodev avaya com Screensaver screen lock background image to use and the banner text to display when the screensaver lock is active The following figure shows the Screensaver settings screen Screensaver 2 Delay 5 min 3 Image 4 Text Select Figure 52 Screensaver settings screen The following items are displayed Mode to enable or disable the screensaver and choose if the screensaver is to be password protected Delay to configure the time delay before the screensaver is invoked e Image to select the background image to display when the screensaver is active e Text to configure the text that appears on the phone display screen when the screensaver is active Press Select to select the currently highlighted setting Press Back to exit the Screensaver menu Screensaver Mode The Screensaver Mode screen allows you to enable or disable the screensaver lock The following figure shows the Screensaver mode setting screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 243 Advanced features Screensaver 1 Mode Enabled 2 Enable no password 3 Enable with password Figure 53 Screensaver Mode setting screen Choose one of the following screensaver configuration options 1 Disable to disable the screensaver 2 Enable no password to enable the screensaver with password free mode 3 Enable with password
170. ghlight a contact from the list and then press the Select soft key r 5 Choose one of the following Trnster Ld 164 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Transferring a call X e Press the Transfr soft key to connect the calling lear party e To erase the address you enter press the Clear soft key e To return to the previous screen press the Back soft Back key CM The IP Deskphone prompts you with the following question Consult with party 6 Select one of the following soft keys Yes e Press the Yes soft key to consult with the contact to whom you are transferring the call before completing the transfer 7 e Press the No soft key to transfer the call without No consulting the contact to whom you want to transfer es A Transferring message is displayed Press the Exit soft key to close the Transferring dialog Back Your IP Deskphone then displays any local calls including the transferred call until Transfer successful orTransfer failedis displayed depending on the transfer results e Press the Back context sensitive soft key to return to the previous screen To transfer a call to Voice Mail m 1 Press the Trnsfer soft key while on a call to access Trnster the Transfer menu 2 Press the abc 123 soft key to toggle between abe numeric and alphabetic input mn 3 Choose one of the following e Enter the
171. he Allow Mode are as follows Disabled uses Allow Addresses list Friends Directory includes all Friends Public includes all users Allow Addresses to edit the list of address The following context sensitive soft keys are available for the Answer Mode Settings page e Change to open the Allow Mode Settings page if option 1 is selected Allows you to open the Allow Domain page shown if option 2 is selected e Back to return to the Feature Options page Allow Mode Options The Allow Mode Options screen enables you to allow automatic requests for Allowed Addresses only Disabled mode Friends Directory or Public users The following context sensitive soft keys are available for the Allow Mode Options page e Select opens the Allow Mode Options page if Allow Mode is highlighted opens the Address Info page if Allow Addresses is highlighted e Back to return to the previous screen Address Info The Address Info screen allows you to preauthorize requests to automatically answer to a list of user entered domains and SIP addresses The screen displays the following instructions Enter Allowed Address and press Save 210 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Automatic remote software updates gt The following options are available for theAddress Info page while adding or editing an address e Save to save the entere
172. he Change context sensitive soft key On e Press the On context sensitive soft key to turn on Ends Dialing e Press the Back context sensitive soft key to keep or existing configurations and return to the Preferences menu Back LC To disable the Ends Dialing feature 2 Choose one of the following 1 To turn off Ends Dialing press the Prefs Prefs context sensitive soft key and then select Misc Options Highlight Ends Dialing and press the Change context sensitive soft key P 2 Choose one of the following Ot e Press the Off context sensitive soft key to turn off Ends Dialing e Press the Back context sensitive soft key to keep existing configurations and return to the Preferences menu Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc 123 context sensitive soft key when you enter text you can configure the Avaya 1165E IP Deskphone dialpad default to alphabetic mode Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 47 Installing the 1165E IP Deskphone To configure the dialpad to alphabetic mode as the default 7 1 Press the Prefs context sensitive soft key and Prets then select Misc Options Highlight Alpha Dialing and then press the Change context sensitive soft a a O 2 Choose one of the following n e Press the On context sensitive soft key to turn on alphanumeric dialing e Press the Back context sensitive soft k
173. he Dial pad to select an item by index a To place a call to the address of the selected call log entry from the primary logged in user of the IP Deskphone do one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 127 Call Inbox Viewing the details of a call in the Call Inbox To view details of a call in the Call Inbox When you view the details of a call in the Call Inbox you can do the following e Initiate a call to the caller displayed on the screen For more information see Initiating a call from the Call Inbox on page 131 e Press the Enter key to place a call to the selected address using the primary login of the IP Deskphone e Press the Prev context sensitive soft key to select Prev and display he details of the previous entry in the p e Press the Next context sensitive soft key to select Next and display the details of the next entry in the call Back e Press the Back context sensitive soft key to leave c the detail view and return to the main inbox screen Managing missed calls When you do not answer incoming calls the number of new calls appears on the IP Deskphone LCD screen For example if you miss thre
174. he IP Deskphone through the USB After the IP Deskphone receives these events it maps them to the corresponding key events as if the keys on the IP Deskphone are pressed LEDs Not applicable Attached Indicator Not applicable Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the adapter The adapter produces the ring tones for the attached analog device to indicate there is an incoming call on the IP Deskphone Caller ID Information Caller ID if available is also sent to the adapter The adapter sends the CLID to the attached analog device for display Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the 88 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Feature Description Off Hook key on the attached analog device After a call is answered the adapter converts the digital voice data to analog and sends it to the attached analog device Outgoing Call You can make an outgoing call by either using the Headset key on the IP Deskphone or the Off Hook key on the attached analog device When off hook the IP Deskphone streams dial tone to the adapter The telephone number can be dialed using the key pad of the IP Deskphone or the key pad of
175. he copy action cannot complete The file size may exceed allowed limits there may not be enough space on disk a file with the same name may already exist or actions on the selected file type may not be allowed configuration flag Error conditions display a message on the screen as shown in the following example Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 269 Advanced features File Manager FILENAME send to Destination failed Reason Figure 70 Sample failure message for File Manager operation Copying the ring tone from the IP Deskphone to the USB drive 1 Log into the IP Deskphone and plug the USB flash drive into the USB port of the IP Deskphone 2 Press the Services hard key and choose File Manager 3 Select the IP Deskphone from the Select Device screen The contents of their IP Deskphone are displayed 4 Navigate to the Sounds folder 5 Select the file you require and press Send You are prompted to select the destination folder on the plugged in USB drive Navigate to the folder MyRings and press Done to start the operation The file is then validated some files are not allowed to copy and sent to the selected destination After the copy is complete a message appears on the phone screen displaying that the file was copied successfully Copy errors If file copying cannot complete due to insufficient space on the USB device or due to the selected file type not be
176. he line key of an account highlights the corresponding item in the account list If no selection is made in a certain amount of time then the operation is cancelled 228 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 16 Advanced features Viewing the IP Deskphone information To view the Phone Information for the IP Deskphone press the Services hard key and select Phone Information from the menu Services You can view the following information e Load Ver e Software e E M Software e Presence e FeatActv e Srv Pkg Location Press the Details soft key to show e Primary User e Primary Domain e MAC IP e License server Status Press the Back soft key to go back to the Phone Information screen Note You cannot make any changes to the setting from this menu To view information about the USB port press the USB soft key after you access the Phone Information screen To view information about E911 press the E911 soft key after you access the Phone Information screen Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 229 Advanced features Related topics Accessing the Services menu on page 230 Checking for Updates on page 230 Resetting the IP Deskphone on page 231 Erasing the user data on page 232 Accessing the Services menu Some of the system features require your user password You must consult with the system adm
177. her work under the scope of this License 3 You may copy and distribute the Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the complete corresponding machine readable source code which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange or b Accompany it with a written offer valid for at least three years to give any third party for a charge no more than your cost of physically performing source distribution a complete machine readable copy of the corresponding source code to be distributed under the terms of Sections 1 and 2 above ona medium customarily used for software interchange or c Accompany it with the information you received as to the offer to distribute corresponding source code This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer in accord with Subsection b above The source code for a work means the preferred form of the work for making modifications to it For an executable work complete source code means all the source code for all modules it contains plus any associated interface definition files plus the scripts used to control compilation and installation of the executable However as a special exception the
178. hile the phone checks for an update it activates Do Not Disturb DND When the update is finished DND is deactivated To check for the latest update SP Services 1 Press the Services fixed key 2 Select Check For Updates 3 Press the Select context sensitive soft Select key Lt 4 Choose one of the following Yes e Press the Yes context sensitive soft key check for the latest software and configuration update for your IP Deskphone No e Press the No context sensitive soft key to m return to the previous menu without checking for an update Resetting the IP Deskphone Use this feature to log out and reregister to the server To reset the IP Deskphone P Services 1 Press the Services fixed key and then select Reset Phone f 2 Press the Select context sensitive soft key Select pam Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 231 Advanced features 3 Press the abc 123 context sensitive soft key to abe toggle between alphabetic or numeric input m 4 Use the dialpad to enter your password El Ok e Press the Ok context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu 5 Choose one of the following Back C The IP Deskphone prompts you with Reset Phone 7 Choose one of the following Yes e Press the Yes context sensitive soft key to proceed Loo e Press the No context sensitive soft key to r
179. hoose one of the following Select e Press the Select context sensitive soft key to save the time zone selection and return to the Time Format menu or e Press the Back context sensitive soft key to keep Back the existing configurations and return to the Time lt Format menu You can select the time zone format for your IP Deskphone To select a time format 1 Press the Prefs context sensitive soft key select Prefs Misc Options and then select Time 3 2 Press the Change context sensitive soft key Change 3 Press the Up Down navigation key to highlight Time Format in the menu 4 Press the Change context sensitive soft key E hange change the date format 5 Press the Up Down navigation key to scroll and highlight a time format 12 hour 24 hour French 6 Choose one of the following Select lt Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 77 Configuring the Avaya 1165E IP Deskphone or e Press the Select context sensitive soft key to save Back SS format and return to the Time Format iaee e Press the Back context sensitive soft key to keep the existing configurations and return to the Time Format menu USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone If you add an additional USB headset the IP Deskphone ignores it without any message When you connect the USB headset to the USB port of the IP Deskphone the IP
180. hoose one of the following e Press the Ok context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 233 Advanced features Select pam Delete Dl Exit p Back C To delete a user profile 234 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com 6 Press the Up Down navigation key to highlight one of the following Profiles e Sounds e Languages e System file e All files 7 Choose one of the following e To enter the selected folder press the Select context sensitive soft key e To delete contents of the selected folder press the Delete context sensitive soft key Note Note Folders cannot be deleted because they are on the IP Deskphone e If you are at the root folder of the flash disk press the Exit context sensitive soft key to return to the previous menu If you are already inside the folder press the Back context sensitive soft key to return to the previous menu 1 Press the Up Down navigation key to highlight the user profile you want to delete November 2013 Viewing the IP Deskphone information 2 Choose one of the following Delete e Press the Delete context sensitive soft key to delete the highlighted user profile from the list e Press the Back context sensitive soft key to return to the previous menu Ba
181. ice 1165E Phone USB Flash MyFlash Select Figure 65 Select Device screen The following are the options available for the Select Device screen e Select to enter the selected device e Exit to dismiss the file manager and return to the Services menu After you select the device to which you want to navigate the device file structure is displayed some examples are shown in the following figures Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 263 Advanced features USB MyFlash Directory1 Directory2 FileA wav FileB jpg Send Delete USB MyFlash Directory2 f FileA wav FileB jpg FileC pem Directory1 Directory2 FileA wav FileB jpa FileC pem Languages Logs System Send Delete Figure 66 Examples of File Manager device browsing screens x Note The context sensitive soft keys change based on the selected item on the screen 264 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash memory device support The File Manager browsing screen provides the following options e Select to enter into the selected folder Back to return to the previous screen e Delete If you select a file to delete the screen prompts to confirm deletion and then deletes the file If you do not respond to the deletion prompt in 15 seconds deletion is cancelled If you select a folder on the IP Deskphone to delete th
182. ighlighted caller x Note k This places the current call on hold if it is not Back already on hold e Press the Back context sensitive soft key to return to the in call screen e Press the Select context sensitive soft key to or Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 133 Call Inbox 134 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 11 Call Outbox The Call Outbox keeps a record of all outgoing calls made from your IP Deskphone You can add the contact details of the calls in your outbox to your Address Book You can access the following details about the outgoing calls Name e Address e Time of the call e Number of Calls e Call Subject when used for a call The following figure is an example of details of the Call Outbox screen while the phone is idle 1 Alice e ee l a 2 Bob a 3 Charles 4 David a 6 Rodney DARE Figure 24 Call Outbox while phone is idle Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is e Idle For more information see Initiating a call from the Call Outbox on page 136 e Active For more information see Accessing the calls in your Call Outbox during a call on page 139 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 135 Call Outbox Managing calls in the Call Outbox
183. ime 2 Press the Change context sensitive soft key 3 Press the Up Down navigation key to highlight Date Format in the menu 4 Press the Change context sensitive soft key to change the Date Format 5 Press the Up Down navigation key to scroll and highlight either a month day MM DD or a day month DD MM format Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 75 Configuring the Avaya 1165E IP Deskphone 6 Choose one of the following Select e Press the Select context sensitive soft key to save the format and return to the Time Format menu e Press the Back context sensitive soft key to keep or the existing configurations and return to the Time Back Format menu You can select a time zone for your IP Deskphone To select a time zone 1 Press the Prefs context sensitive soft key select Prefs Misc Options and then select Time s 2 Press the Change context sensitive soft key Change 3 Press the Up Down navigation key to highlight Timezone in the menu z 4 Press the Change context sensitive soft key to L hange change the Date Format 5 Press the Up Down navigation key to scroll through and highlight the time zones Note Time zones are listed based on GMT format for example GMT 11 00 Samoa e GMT 10 00 Hawaii 76 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Selecting the date and time format 6 C
184. in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Program specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Free Software Foundation If the Program does not specify a version number of this License you may choose any version ever published by the Free Software Foundation 10 If you wish to incorporate parts of the Program into other free programs whose distribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Foundation we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally NO WARRANTY 11 BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO T
185. ing e Press the Redrct context sensitive soft key e Press the Clear context sensitive soft key to clear the entry e Press the Back context sensitive soft key to return to the Incoming Call screen without redirecting the call To redirect a call by using the Address Book Call Inbox or Call Outbox Redret Directory Qa Li Msg inbox Lj Shift Outhor 1 Press the Redrct context sensitive soft key to redirect an incoming call 2 To select a SIP address to redirect the call do one of the following e Press the Directory fixed key to choose a SIP address from the Address Book e Press the Msg Inbox fixed key to choose a SIP address from the Call Inbox e Press the Shift Outbox fixed key to choose a SIP address from the Call Outbox 3 Press the Up Down navigation key to highlight a SIP address contact Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 103 Receiving a call 4 Choose one of the following Select e Press the Select context sensitive soft key to select the highlighted SIP address e Press the Back context sensitive soft key to return Back to the previous screen C 5 Press the Redrct context sensitive soft key to Redret redirect the incoming call to the selected address Declining an incoming call You can decline an incoming call by pressing the Decline context sensitive soft key You can decline a call with or without giving a reason You can create cus
186. ing enabled in the File Manager device configuration then an error message is displayed on the screen 270 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 17 Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages The display icons on the IP Deskphone also indicate the current call state the status of Inbox calls and Instant Messages IMs and the Presence state of contacts designated as Friend Display screen icons The following tables list the display icons of the IP Deskphone Table 16 Display screen icons Call State Component Icon Incoming Outgoing call phone ringing c On the phone Ca aot EF Table 17 Display screen icons Feature button icons On hook On hold Missed call Component Icon Do Not Disturb Se HA 5 Call Forward Speed Dial list Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 271 Visual indicators Component Icon Send IM Table 18 Display screen icons Instant Messaging Component Icon New Unread A k a Replied to abe stipe atin Sent forwarded Cs Table 19 Display screen icons Inbox Component Icon Incoming Call Answered Incoming Call Missed New Incoming Call Missed Reviewed Table 2
187. ing on the local system configuration Note Some service providers support only the use of a Directory Number DN such as 555 5555 to initiate a call to another IP Deskphone Contact your system administrator or service provider to determine if alphanumeric dialing is supported Alphanumeric dialing consists of string of text that contain letters and numbers that make up for example a SIP address Entering text using the IP Deskphone dialpad For applications that offer text input when you use the dialpad to enter text the system activates the abc 123 context sensitive soft key You can toggle between numeric and alphabetic input as follows e When the context sensitive soft key label is abc you can enter alphabetic text e When the context sensitive soft key label is 123 you can enter numbers A Figure 11 Context sensitive soft key abc 123 For example if you want to enter the lower case letter a press the abc 123 context sensitive soft key to toggle to alphabetic input Then press the number 2 key once If you want to enter the upper case letter C press the number 2 key six times You can cycle through the letters and the numeral by pressing the number button repeatedly To create names or words that contain two adjacent letters that appear on the same button for example the word press you can do the following 1 To enter the first character press the dialpad key 6 2 Pause briefly 3 To enter the next let
188. inistrator or service provider before you can access some of the features To access the services menu Press the Services hard key EP Services The 1165E IP Deskphone displays the following menu 1 Search Use to perform local global search 2 Login Use when the call server supports multiple user logons only 3 Logout Use to log off the IP Deskphone For more information see Logging off from the IP Deskphone on page 61 4 Check for Updates Use to check for the latest software and configuration update for the IP Deskphone For more information see Checking for Updates on page 230 5 Reset Phone Use to perform a reset of the IP Deskphone For more information see Resetting the IP Deskphone on page 231 6 File Manager For more information see Erasing the user data on page 232 7 Logging System Use to enable disable SIP logging 8 Phone Information Use to view phone details For more information see Viewing the IP Deskphone information on page 229 Checking for Updates You can check for the latest software and configuration update for your IP Deskphone 230 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the IP Deskphone information A Caution You must not request a provisioning update while on an active call because the phone may reboot during processing of the received configuration data W
189. itive soft key To remove all programmed feature keys or an individual programmed feature key by using the Bulk context sensitive soft key Prefs Bulk Ld IC D Select paa 1 Press the Prefs context sensitive soft key select Feature Options and select Feature Keys from the menu 2 Press the Bulk context sensitive soft key 3 Press the Up Down navigation key to highlight the 2 Feature key removal menu item and press the Select context sensitive soft Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 193 Additional features 4 Press the All context sensitive soft key to remove all All the programmed feature keys 5 Choose one of the following Yes e Press the Yes context sensitive soft key to confirm the removal of all the feature keys e Press the No context sensitive soft key to return to the previous screen without removing the feature No keys 6 To select a single feature key to remove do one of the following if e Press the Up Down navigation key to scroll through the feature keys and highlight the feature key to remove and press the Remove context sensitive soft Remove key e Press the Feature key that you want to remove and press the Remove context sensitive soft key e Use the dialpad to select the Feature key that you gt want to view and press the Remove context sensitive soft key gom Rene gMNo OR Press the Back context sensitive soft key to ret
190. itive soft key and select Friends from the menu e Press the Select context sensitive soft key while viewing the Address Book Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 173 Additional features Select pamm 2 Press the Status context sensitive soft Status key to view the information about the friend 3 Press the SendIM context sensitive soft SendIM key to send an IM to the friend The IP Deskphone uses the SIP address for the contact from your personal Address Book 4 Press the abc 123 context sensitive soft abe key to toggle between numeric and alphabetic input 5 Use the dialpad to enter the text of the message 6 Choose one of the following e Press the Send context sensitive soft key to send the IM e Press the Back context sensitive soft key to return to the previous menu Editing information of a friend You can edit information of a friend on the Friends list 174 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com To edit your Friends list QI Directory Filter Avaya 1165E IP Deskphone with SIP Software User Guide Using the Friends feature 1 Choose one of the following e Press the Directory fixed key e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key 2 Press the Up Down navigation key to highlight the friend you wan
191. itive soft key to return to Back the previous screen a Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 149 Instant Messaging 150 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 13 While on an active call You can use the following features during an active call e Making a new call on page 151 e Call Waiting on page 152 e Placing a call on Hold on page 153 e Using 3 way calling on page 159 e Configuring a conference call on page 160 e Ad hoc conferencing when connecting to the Call Server on page 161 e Transferring a call on page 164 e Using Park Call on page 167 You can use the Action context sensitive soft key to perform the following actions with an active call 1 New Call to begin a new call while other calls are on hold 2 Release Call to release hang up the selected call 3 Transfer Call to transfer the call to another phone number or SIP address 4 Park Call to park a call on the call server or to a specific user You can access the call from any IP Deskphone and to keep your phone line clear Not available for all service providers Making a new call You can initiate a new call during a current call If you do not place the current call on hold first the IP Deskphone automatically places the current call on hold when you initiate a new call You can initiate a new call by using any of the following methods e Initiating a
192. ivate To make the call private you dial a special code Vertical Service Code so that the call server knows that the call is private To dial a Vertical Service Code on an IP Deskphone you must first initiate a new call by pressing the Action context sensitive soft key select New Call Conference and then dial the Vertical Service Code that is provided by your system administrator or service provider Note The MADN feature is only available when you connect to a call server that supports it Your system administrator manages the MADN feature and enables the MADN feature on your IP Deskphone if required When multiple IP Deskphones are configured with a MADN SCA feature they share one single Directory Number DN that is available to the user An incoming call to this DN or to any SIP address of the users of the MADN SCA group causes all the IP Deskphones to ring Also any user of the MADN SCA group can join a call initiated from any of the IP Deskphones of that group Any user that joins a call with the MADN SCA feature can put the call on hold and prevent other users within the MADN SCA group from joining Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 207 Additional features Redial Redial abc Msgs More a gt Figure 39 MADN SCA shared line active Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call You can use the Preferences menu to m
193. ject with the call you are making New 2 Press the New context sensitive soft key to create a new Call Subject 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new Call Subject for the contact 5 Choose one of the following Save e Press the Save context sensitive soft key to save the new Call Subject and use it with the call e Press the Clear context sensitive soft key to clear the text lear e Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject x Note Back Press the Back context sensitive soft key to return to the previous menu without sending the new Call Subject 96 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Subjects Managing Call Subjects You can create a list of Call Subjects to have ready to use when you initiate a phone call The number of Call Subjects that are stored on the IP Deskphone depends on how the IP Deskphone was initially configured You can modify delete and add Call Subjects while the IP Deskphone is in the idle state Adding a Call Subject You can add a Call Subject while the IP Deskphones is idle To add a Call Subject while the IP Deskphone is idle 1 Press the Prefs context sensitive soft key select Prefs Feature Options and then select Call Subject from
194. justing the volume Adjusting the ring volume You can adjust the ring volume for an incoming call To adjust the ring volume for an incoming call 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Alerting Volume 2 To adjust the ring volume of an incoming call do one of the following 70 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adjusting the volume e Press the Left Right navigation keys e Press the Up Down navigation keys e Press the Volume fixed keys Set 3 Choose one of the following e Press the Set context sensitive soft key to configure the selected volume and return to the Tones menu or e Press the Back context sensitive soft key to keep the existing configurations and return to the Tones Back menu Adjusting the volume of the Handset Headset and Handsfree mode You can adjust the volume for the handset headset and the handsfree speaker of the IP Deskphone To adjust the volume of the handset 1 Press the Prefs context sensitive soft key select Prefs Audio select Voice and then select Handset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation keys e Press the Up Down navigation keys lt Volume e Press the Volume fixed keys q Volume o Note To adjust the volume during a call use only the Vol
195. k C 9 Press the Ok soft key to complete the entry and Ok return to the previous menu Searching for a contact in the Address Book When you access the IP Deskphone Address Book you can perform a search for a contact using one of the following methods e Index Search performs a search based on the index number you enter When entering an index number larger than 9 you must enter the next digit quickly to move to that item on the list For example if the address you need is item 28 on the list Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 119 The Address Book you must enter the digit 8 quickly after entering the digit 2 The found contact is highlighted and then opened e 1st Character Search performs a search based on the first character you enter For example to search for a contact whose name begins with the letter d using the dialpad press the d 3 key on the dialpad The first entry in the Address Book that begins with the letter d appears Name Search performs a search based on the name you enter To search for a specific name in your personal Address Book enter the name by using the dialpad You can enter a maximum of 8 characters Note 1st Character Search and Name Search are not case sensitive To change the method the IP Deskphone uses to search 7 1 Press the Prefs soft key select Misc Options and Prets then highlight Search Method from the menu a 2
196. ked screen If Reboot is performed while screensaver is displayed If you reboot the IP Deskphone when there is an active screensaver If you have enabled autologin then the screensaver remains active after the IP Deskphone reboots and completes the login e If you have not enabled autologin then the screensaver setting remains enabled but not active after you log back into the IP Deskphone manually Active Screensaver no password mode Unlock if the screensaver is not password protected pressing the Unlock key or any other cancels the screensaver Any user interaction key presses mouse movement or incoming call cancels the screensaver without requiring a user password This includes pressing the Unlock context sensitive soft key Incoming IMs do not cancel the screensaver The programmed keys of attached Expansion Module s are cleared until the screensaver is deactivated If you have logged on to the IP Deskphone you are not logged out but the line key labels clear and are inactive until the screensaver is deactivated Active Screensaver password mode If the screensaver is in a password protected mode pressing the Unlock context sensitive soft key invokes a password input screen The password must be correctly entered to cancel the screensaver User interaction key presses and mouse movements do not cancel the screensaver Pressing the Unlock context sensitive soft key prompts you to enter the password
197. kphone information To dismiss the Phone Information Details screen and return to the previous display press the Back context sensitive soft key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 241 Advanced features Screensaver screen lock You can lock the display of the IP Deskphone using a timed Screensaver Lock When the screensaver is active it clears the programmed keys of the plugged in Expansion Module If you have logged into the IP Deskphone then you are not logged out but the line key label clears and makes the IP Deskphone inactive The SernSvr context sensitive soft key is located on the idle screen This key is available only if the screensaver has been enabled and is accessed by pressing the More context sensitive soft key until ScrnSvr appears Pressing the ScrnSvr context sensitive soft key causes the screensaver timer to turn off and activates the previously selected screensaver Choose Prefs gt Display gt Display Screensaver to display the Screensaver settings screen The following figure shows the Display menu with the option of selecting Display Screensaver Figure 51 Display screen Select Display Screensaver to display the Screensaver settings screen The Screensaver settings screen allows you to enable or disable your screensaver lock You can also configure various settings such as the delay before the screensaver starts the 242 Avaya 1165E IP Deskphone with SIP So
198. l transfer the new call or ignore the new call 152 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold For more information see Receiving a call on page 101 Placing a call on Hold Use the Hold feature when you are talking to one contact and want to perform another action such as answer a new incoming call transfer a call or initiate a new call You can have a number of calls on hold at the same time To place a call on hold Press the Hold fixed key u Hold The LCD on hold icon flashes beside the line on hold The following figure shows the IP Deskphone display area when a call is placed on hold chad a si k J On Hold 07 28 12 49pm a s Robert Smith Action Servcs Figure 26 Call On Hold To retrieve a call on hold chad e C To retrieve a call on hold do one of the following e Press the Line feature key beside the flashing wh Hold LCD indicator e Press the Hold fixed key To end a call on hold You must retrieve a call from hold before you can end it Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 153 While on an active call chad FR p 1 Retrieve the call on hold e Press the Line key beside the flashing LCD r Hold indicator us a e Press the Hold fixed key oe 2 Press the Goodbye fixed key Multiple calls On Hold When you have more than one call on hold use the navigation key to high
199. l on the headset Audio Processing Same as the wired headset Both headsets support Wideband audio The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 87 Configuring the Avaya 1165E IP Deskphone Analog Terminator Adapter for analog 500 2500 type telephone or fax machine SIP Software Release 3 x and later supports the Analog Terminator Adapter ATA which is connected using the USB port An analog 500 2500 type telephone or fax machine can be connected to the ATA to convert the IP Deskphone to an analog system The ATA is treated as an USB Headset device by the IP Deskphone SIP Software 3 x and later supports On hook Off hook and dial pad key events for HID support to allow the attached device to make outgoing calls directly without using the key pad on the IP Deskphone If Calling Line ID CLID of the far end is available then the information is sent to the attached analog device An analog 500 2500 type telephone or fax machine that supports Calling Line ID displays the information on the screen The following table displays the characteristics of ATA Table 12 Summary of ATA characteristics Feature Description Key Events In addition to On hook Off hook events dial pad digit events from the attached analog device are also supported Key press events on the adapter are sent to t
200. led Line Programmable feature keys with labels on the LCD The system administrator can reserve some keys for specific functions during tasks and for advanced configuration You can define these keys for specific functions such as Call Forward Note The key on the lower right is reserved as your default line key Context sensitive soft keys are located below the display area The LCD label above each key changes based on the active feature Use the Volume control buttons to adjust the volume of the ringer handset headset speaker and the Handsfree feature Press the top button to increase the volume and press the bottom button to decrease the volume Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 19 Introduction to the Avaya 1165E IP Deskphone Key Function Press the Mute key to listen to the call without I amp l Mute transmitting Press the Mute key again to return to two way conversation The Mute key applies to handsfree handset and headset microphones Note When you enable mute a red LED on the Mute key remains lit Press the Handsfree key to activate the built in speaker and microphone of the IP Deskphone Note The Handsfree LED indicator on the Handsfree key lights to indicate when handsfree is active Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry The outer part of this key cluster rocks for up down l
201. light a call on the LCD screen You can perform an action with that call by using the context sensitive soft keys on the In call menu list The context sensitive soft keys displayed vary depending on the type of call that is currently selected For example a held call has the Activate context sensitive soft key instead of the Audio context sensitive soft key When you highlight a call that is not active you can retrieve the call from on hold and make it active by pressing the Activate context sensitive soft key You can also join the call with the active call to create a 3 way calling session See Using 3 way calling on page 159 Multiple calls In call mode When the IP Deskphone has multiple calls connected at the same time you can access the menu items shown in the following figure Useri ew Be User1 07 28 12 49pm s Bob Avaya com Alice Avaya com Join NewCall Figure 27 Multiple calls In call display screen with context sensitive soft key menu list The Join context sensitive soft key appears when there are multiple calls on the IP Deskphone that can be joined for a conference call or 3 way calling 154 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Placing a call on Hold Table 14 Context sensitive soft keys for the multiple calls In call display screen 5 Press the Join context sensitive soft key to Join join the eligible calls Press NewCall context sensiti
202. lined Temporarily unavailable e Declined Cannot find user Making a call using off hook dialing To make a call using off hook dialing 1 Make a call by using one of the following off hook dialing methods e Press the Line feature key e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key The IP Deskphone produces a dial tone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 91 Making a call 2 You can make a call using one of the following methods Enter the phone number or SIP address by using the dialpad E gt Note E The abc 123 context sensitive soft key toggles between alphabetic and numeric input abc e Press the Redial context sensitive soft key to dial the last dialed number x Note The Redial context sensitive soft key only Redial appears if a number or address was previously entered e Press the Msgs context sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail VMail Press the Speed dial feature key that you programed to call with a commonly used or important phone number or SIP address x Note 7 You can program a feature key to use as a Alex shortcut to dial a number or a SIP address For more information see Feature keys on page 178 i 3 Press the Send context sensitive soft key to Send immediately initiate the call x Note The IP Deskphone automatically initia
203. ll logs and IM logs are invoked in Selection mode you cannot initiate a call directly In this case the Select context sensitive soft key populates a dial prompt or other input field with the selected target The operation already in progress determines which account to use For example if you press the line key to obtain a dial prompt press the Inbox key to select a target press Select and then press Send then the line key that was originally pressed determines the account Address books Each profile contains a local address book which is independent from all network address books Accessing the Address Book in View mode by pressing the Directory hard key from the Idle screen displays the address book of the primary account If the primary account does not have a network address book then the local address book is accessed 224 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User status Accessing the Address Book in Selection mode always accesses the address book of the current account For example after obtaining a dial prompt by pressing Line Key 2 pressing the Directory key accesses the address book of the account associated to Line Key 2 The network based directory of the appropriate account is accessed only if it is available otherwise the local address book is used The network based address book of secondary users can only be accessed in Selection mode You cannot m
204. ll to the selected address using the primary login of the IP Deskphone press the Enter key e To view the details of a highlighted call press the Right navigation key See Viewing the details of a call in the Call Inbox on page 128 e To leave the detail view and return to the main inbox screen press the Left navigation key n e Press the Missed context sensitive soft Missed key to toggle the view filter from the All context sensitive soft key to the Missed context sensitive soft key See Managing missed calls on page 128 All e The All context sensitive soft key is displayed when the view mode is on C Missed and displays all the calls in the Call Inbox 126 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing calls in the Call Inbox while not on a call e Press the Delete context sensitive soft key Delete to delete the highlighted call or all calls in your Call Inbox See Deleting calls in your Call Inbox on page 132 a e Press the Exit context sensitive soft key to Exit exit the Call Inbox poo The following table provides a list of additional user interactions for the main inbox screen Table 13 Additional user interactions Item Function Use the Enter key to place a call to the selected address using the primary login of the IP Deskphone The Enter key has the same behavior as the Call context sensitive soft key Use t
205. log off immediately e Press the No context sensitive soft key to switch to Permanent logon e Press the Quit key to dismiss the log out prompt and switch to permanent login e Press the Release Goodbye key to dismiss the logout prompt and switch to permanent login x Note If you press the Release Goodbye key to dismiss the logout prompt you also terminate the call If you do not respond the prompt times out in 45 seconds and the phone switches to permanent login Selecting a location When you first login to the IP Deskphone the system prompts you for a location The location you select is saved in your User Profile Depending on your service provider the Enhanced Emergency Service uses the location you select or the Directory Number DN on the call server when handling emergency calls The 58 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com User Profile configuration of the call server determines how emergency service calls are handled by your IP Deskphone Note e During an emergency call you cannot log out from the IP Deskphone or release or disconnect the call The IP Deskphone remains connected to the emergency service until the emergency service operator disconnects it e If the login time expires during an emergency call a prompt does not appears and the IP Deskphone automatically switches to permanent login e When you configure your user profil
206. ms differently from the Avaya Headset The headsets are independent devices with an internal state machine to control LED operations and headset behavior The following table lists the features of a third party USB headset with HID support Table 11 Third party USB headset with HID support features Feature Description Key Events Both types of headsets have equivalent mechanisms to generate the following key events e On Hook e Off Hook e Mute e Volume Up Down The headsets send the corresponding HID commands to the IP Deskphone to synchronize call processing operations When the IP Deskphone receives these commands the IP Deskphone maps them to the corresponding key events except the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 85 Configuring the Avaya 1165E IP Deskphone Feature Description Volume Up Down keys as if the keys on the IP Deskphone are pressed If the corresponding keys on the IP Deskphone are used instead the IP Deskphone sends the HID commands to the headsets to allow the headsets to update their internal state machine LEDs Both types of headsets have LEDs on the base station for status indication These LEDs are controlled by the headset base stations themselves according to their internal state machines The IP Deskphone has no direct control of these LEDs Attached Indicator Both types of headsets can have attached indicatio
207. nced features e Select to enter the selected folder e Done to configure the current location as the destination for the send and initiates copy operation e Back to return to the previous screen Related topics File Manager on page 268 USB scenarios on page 268 File Manager This section provides some general information about File Manager Changing levels Selection of the item or Back context sensitive soft key moves you up one level which results in leaving the device and returning to the Select Device screen in some cases If the current selection is a sub folder selecting or the Back context sensitive soft key moves you up one level in the directory structure File actions Selecting a file causes the selected file to copy on to the IP Deskphone flash file system or can invoke a specific handler for the selected file configured after this screen is invoked by other mechanisms An example of this is a device configuration file which causes the IP Deskphone to update with a selected file rather than to copy the file to a folder File extensions Based on the extension of the selected file validation routines run to verify the file size and the free space available on the USB flash device including restrictions that can be defined for safe usage for example a limit of XX images or ring tones on the IP Deskphone based on the model Files having unknown extensions are not available for any
208. nd press the New IM context sensitive soft key e Access the list of IMs by pressing the Expand fixed New IM key To compose an IM from the Avaya 1165E IP Deskphone Address Book select an address and press the Send IM context sensitive soft key SendIM Ld 2 Press the abc 123 context sensitive soft key to abe toggle between numeric and alphabetic input 144 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Instant Message Inbox Outbox 1 3 Use the dialpad to enter the address of the contact 4 Choose one of the following Taw Next e Press the Next context sensitive soft key to continue Back a e Press the Back context sensitive soft key to return to the previous menu goer 5 Use the dialpad to enter the content of the message 6 Choose one of the following e Press the Send context sensitive soft key to send the IM to the contact e Press the Back context sensitive soft key to return to the previous menu without sending the new IM Back Instant Message Inbox Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages You can filter the IM list to track a series of correspondence to a contact The lit blue LED indicates the arrival of a new IM An icon indicates the status of the IMs in your Instant Message Inbox Outbox as follows Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 145 In
209. ng e Worship Unknown Note You can create your own Presence messages to appear on screen which become available when you program a feature key as a shortcut 6 Choose one of the following Select pamm Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 203 Additional features A d d e Press the Select context sensitive soft key to select z the Presence state and move to the confirmation e Press the Add context sensitive soft key to enter a custom note For more information see Adding a new Back Presence state message on page 204 e Press the Back context sensitive soft key to return to the previous step 7 Press the OK context sensitive soft key to confirm Ok the Presence state selection Adding a new Presence state message You can add a new Presence state message To add a new Presence state message 1 Press the Presnce context sensitive soft Presnee key press the More context sensitive soft key until Presnce appears More j 2 Press the Change context sensitive soft Change key pa 3 Select Connected or Unavailable from the menu 4 Press the Add context sensitive soft key Add C 204 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring Privacy settings 5 Press the abc 123 context sensitive soft abe key to toggle between alphabetic and a numeric characters 6 Use the dialpad to
210. ns independent of the IP Deskphone operations The GN Netcom Jabra 9350 headset can take over 3 seconds to complete the enumeration process after the headset is attached to the IP Deskphone During enumeration the LEDs at the bottom of the base station flash The enumeration process is complete only when there is a blink at the headset piece and the base LEDs become solid Back Light Not applicable Message Waiting Not applicable External Alerter Not applicable Incoming Call When there is an incoming call the IP Deskphone sends an alerting event to the headset Each type of headset has different incoming call indications Caller ID Information Not applicable Call Answer You can answer an incoming call by pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the headset The IP Deskphone coordinates the key events from both sources and performs the necessary call processing operations Call connected indications if available are autonomous within the headset to match its internal state After a call is answered audio data flows between the IP Deskphone and the headset through the USB 86 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Feature Description Outgoing Call You can make an outgoing call by either pressing the Headset key on the IP Deskphone or the Off Hook equivalent key on the
211. ntext sensitive soft key to configure the selected volume and return to the Tones menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Tones menu The display is available in multiple languages A maximum of five languages are accessible through the IP Deskphone The system administrator determines which languages are available for your IP Deskphone To select a language Prefs 1 Press the Prefs context sensitive soft key and then select Language The current language displays 2 Press the Change context sensitive soft key to change the language 3 Press the Up Down navigation key to scroll and highlight the desired language for example German Deutsche 74 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Select Ld Back Selecting the date and time format 4 Choose one of the following e Press the Select context sensitive soft key to save the desired language and return to the previous screen e Press the Back context sensitive soft key to keep the existing configurations and return to the Preferences menu Selecting the date and time format Several date and time formats are available Formats are based on the 12 hour and 24 hour clocks To select a date format Prefs Lo Change 1 Press the Prefs context sensitive soft key select Misc Options and then select T
212. ntext sensitive soft key to not delete the Call Subject and return to the previous Back menu 98 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Subjects Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle To edit a Call Subject while the IP Deskphone is idle Prefs abc pa a gda Save L or 1 Press the Prefs context sensitive soft key select Feature Options and then select Call Subject from the menu 2 Press the Up Down navigation key to scroll through and highlight the Call Subject to edit 3 Press the Edit context sensitive soft key to edit the selected Call Subject 4 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 5 Use the dialpad to edit the Call Subject 6 Choose one of the following e Press the Save context sensitive soft key to confirm the changes e Press the Back context sensitive soft key to return to the previous menu without editing the Call Subject Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 99 Making a call Back 100 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Chapter 8 Receiving a call When you receive a call you are typically notified by the alerting ring and the incoming caller identification appears on the LCD screen The incoming
213. ntext sensitive soft keys Your IP Deskphone has four context sensitive soft keys beneath the LCD screen The context sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access Note Not all the following soft keys may be displayed for example Retrve ScrnSvr depending on what is configured and available on your system and IP Deskphone The following figure shows the soft keys while the 1165E IP Deskphone is in the idle state a S Figure 2 Context sensitive soft keys when the IP Deskphone is in the idle state Table 3 Menu items accessed through context sensitive soft keys Item Function Redial or NewCall Press the Redial context sensitive soft key oOo to redial the last dialed number If there is no stored redial number the NewCall context sensitive soft key appears and has the same effect as pressing the primary user line key dial prompt abc or 123 Press the abc context sensitive soft key to toggle between alpha and numeric input modes e To type letters the abc context sensitive soft key must be displayed e To type numbers press the abc context sensitive soft key to display the 123 24 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function context sensitive soft key on the menu list Msgs Press the Msgs
214. odify the address book of a secondary account on the IP Deskphone However modifications made remotely to the address book such as using a different client or the Personal Agent are reflected on the IP Deskphone The local address book is shared by all accounts that do not have a network based address book You can modify the local address book only if the primary account has no network based address book Changes to the network based address book of the primary account are not reflected in the local address book The Friends view always accesses and modifies the address book of the primary account local or network based There is no selection mode for the Friends view You can only monitor and view the presence information of Friends of the primary account in Friends view User status This section describes the features associated with the User status Related topics Call Forwarding on page 225 Presence on page 226 Call Forwarding Selecting the Call Forward command from the Services menu prompts you to specify which account must be placed in Call Forward mode The option forward all places all accounts in Call Forward mode in one operation and the option forward none deactivates Call Forward for all accounts at once The following scenarios apply to Call Forward e If you activate Call Forward for a specific account then all calls to the selected account are redirected automatically to the specified address The target addr
215. odify the order of preference of the codecs between calls 208 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com PC Client softphone interworking with the IP Deskphone You can select an audio codec by name during a call or while the handset is idle The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls To change the codec while on the call select Audio gt Change codec and then press OK The following context sensitive soft keys are available on the Audio Codes page e Ok to view the Audio Codec Selection screen Back to return to the previous screen Audio Codec Selection The Audio Codec Selection allows you to select a codec to use during inbound and outbound calls The following context sensitive soft keys are available for selecting the audio codes e Select The IP Deskphone attempts to renegotiate the codec for the current call to use the selected codec e Back Allows you to return to the Audio Codec screen Audio Codec Ordering The Audio Codec Ordering allows you to modify the order of preference of codecs to use during inbound and outbound calls The following context sensitive soft keys are available for the audio codec ordering page e Save to save the current order as the new preferred codec order e MoveUp to move the highlighted codec up in the list e MoveDwn to move
216. oes not light There is no explicit safe removal function required The USB flash drive can be removed safely when the LED indicator on the memory stick is off Enabling or disabling the USB Port In the Services gt Phone Information gt USB Devices menu display if the value of Enable USB Port is No then the USB information does not display any USB devices connected The screen displays the information that the USB port is disabled as shown in the following figure 238 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB flash drive 4 a SS m mEnE i j USB Devices i USB Port Disabled Figure 47 USB devices USB port disabled screen If the USB port is not disabled then the USB menu displays information on all USB devices attached even if the device is locked An unsupported device is enumerated if it is attached to the IP Deskphone To ensure you know about the USB lock status the USB device information is followed by status information about supported USB devices If the USB configurations do not match the USB device status because of the restart requirement a warning that USB Update requires reboot appears on the screen The following figure displays a sample USB information menu with the USB port enabled and selected device locked 4 a SS m m m J USB Devices ss Root Hub Port 0 Hub a Port 1 Kingston Data Traveller 2
217. of available domains to which you can choose to connect Note e You must enter the admin password to edit domains e Check with your system administrator before editing or changing domains 52 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging on To change the domain Domain 1 Press the Domain context sensitive soft key to change the current domain Note You must enter an admin password before you can edit the domain in which the IP Deskphone connects Up Down Navigation Key 2 Choose one of the following e Press the Select context sensitive soft key to change the domain to the highlighted domain from the list The IP Deskphone returns to the Current Domain page and the new domain appears e Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Select 3 Choose one of the following e Press the Select context sensitive soft key to change the domain to the highlighted domain from Back the list The IP Deskphone returns to the Current Domain page and the new domain appears e Press the Back context sensitive soft key to keep existing configurations and return to the previous menu Password protection for domains This feature supports admin password protection for editing of the domain and is not required for switching domains If you log on using the administrator passwor
218. ok to call 112 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adding a contact to your Address Book 2 Press the Up Down navigation key to highlight a contact on the list 3 Press the View context sensitive soft key to make a call to the contact 4 Choose one of the following C all e Press the Call context sensitive soft key to make a D call to the contact e Press the Back context sensitive soft key to return to the off hook screen Back LC Adding a contact to your Address Book You can add a new contact to the Address Book of the Avaya 1165E IP Deskphone To add a contact to your Address Book RA Directory 1 Choose one of the following e Press the Directory fixed key View Press the View soft key select Address Book from the menu and then press the Add soft key Ld Add 2 Press the abc 123 soft key to toggle between abe alphabetic and numeric characters L Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 113 The Address Book Next Back ne E a ia No Back 3 Choose one of the following e Use the dialpad to enter a name for the new contact and press the Next soft key to continue e Press the Back soft key to return to the previous menu 4 Use the dialpad to enter to enter information for each of these fields Press the Next soft key after each entry to continue or press the Back cont
219. om a list of pre made messages or create a new message to display for your presence state To configure a Presence state Presnee C More Change Back ac Select Back 1 Press the Presnce context sensitive soft key press the More context sensitive soft until Presnce appears 2 Choose one of the following e Press the Change context sensitive soft key to change your current Presence state e Press the Back context sensitive soft key to return to the Services menu 3 Press the Up Down navigation key to highlight either Connected Unavailable 4 Choose one of the following e Press the Select context sensitive soft key to continue to the next screen e Press the Back context sensitive soft key to return to the previous step You can choose a more detailed message for other users to see or you can select None if you do not want to provide additional information 202 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Configuring a Presence state a 5 Select one of the following Presence states 4 D e Appointment lt gt e Away Breakfast e Busy e Dinner e Holiday In Transit e Looking For Work e Lunch e Meal e Meeting e On The Phone e Performance e Permanent Absence e Playing e Presentation e Shopping e Sleeping e Spectator e Steering e Travel TV e Vacation e Worki
220. om the IP Deskphone to the far end is muted Both the Mute LED on the IP Deskphone and the LED on the adapter are lit to indicate the call is muted When unmuted the voice path resumes and both LEDs go off Volume Up Down Pressing the Volume Up Down key on the adapter is equivalent to pressing the Volume Up Down key on the IP Deskphone After processing the Volume Up Down events the system volume changes and affects the volume on the attached headset Audio Processing Same as the wired headset Audio quality is restricted to narrow band with mono voice channel only The following table lists the Avaya USB adapter key mappings 84 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com USB headset Table 10 Avaya USB adapter key mappings Keys on adapter Keys on the IP Deskphone Blue Key Expand Key Green Key Headset Key Red Key Release Key Mute Key Mute Key Volume Up Down Volume Up Down The Blue key is mapped to the Expand key on the IP Deskphone Therefore pressing the Blue key invokes the Instant Messaging screen Third party USB headsets with HID Both USB Audio and USB HID commands are supported The two classes of third party USB headsets are as follows Plantronics CS50 CS60 Wireless USB headsets e GN Netcom 9300 series wired and wireless USB headsets The HID support of third party USB headsets perfor
221. on of this section is held invalid or unenforceable under any particular circumstance the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances It is not the purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of any such claims this section has the sole purpose of protecting the integrity of the free software distribution system which is implemented by public license practices Many people have made generous contributions to the wide range of software distributed through that system in reliance on consistent application of that system it is up to the author donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License 8 If the distribution and or use of the Program is restricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among countries not thus excluded In such case this License Free Software Foundation may publish revised and or new versions of the General Public License from time to time Such new versions will be similar
222. one was specified who the target sees is calling and what service package dependent features are available The ways to initiate an outgoing call fall into two categories e always using the primary user s account e using a different explicitly selected account The usual way to select an alternate account is to press the line key of that account to obtain a dialing prompt If you initiate dialing by pressing digits from the Idle screen the primary account is used after you lift the handset press the headset key or press the handsfree key The same applies if you initiate a call from the Inbox Outbox or Instant Messages screen Similarly the primary account is used when a dial prompt is first obtained after you lift the handset press the handset key or press the headset key and the call is initiated by pressing digits from the Idle screen or by pressing the Send context sensitive soft key If you initiate a call by pressing a line key the user account associated with that line key is used when the call is initiated If you initiate a call from the Address Book or Friends list the account that is selected to display the list is the same account that establishes the call For more information see Receiving a call on page 220 and Menu features on page 221 In all cases if you initiate the call by pressing a line key then the account associated with that particular line key takes precedence For example pressing Line Key 1 to
223. oned with other languages you can choose an available language during the login process by pressing the Lang context sensitive soft key on the User Login page To change the language Change 1 Choose one of the following e Press the Change context sensitive o soft key to change the current Back language e Press the Back context sensitive soft Oo key to keep existing language and return to the User Login screen Navigation key cluster 2 Press the Up Down navigation key to highlight the new language you want to use 3 Choose one of the following e Press the Select context sensitive soft key to change the language to the highlighted language from the list The IP Deskphone returns to the User Login screen and uses the selected language e Press the Back context sensitive soft key to keep the existing language and return to the User Login screen 54 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Logging on Logging on to your Avaya 1165E IP Deskphone You need to log on to your Avaya 1165E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot Note e When you log on to the IP Deskphone for the first time the system prompts you for a location For more information see Selecting a location on page 58 e The IP Deskphone retains the previous user logon ID which appears after the ID prompt whenever th
224. ontext sensitive soft key to filter the Filter list of entries displayed in your Address Book The Select Filter screen appears and displays all the existing groups in your address book as well as the Friends filter A 3 Press the Up Down navigation key to highlight the required filter Cn lt 4 Choose one of the following Select N e Press the Select context sensitive soft key to choose the group you want to view for example if you choose Personal only Address Book entries that are part of the group Personal are displayed Back You are presented with the list of contacts currently aa part of the group you selected OR e Press the Back context sensitive soft key to return to the dismiss the screen and return to the main address book screen 5 Press the Up Down navigation key to highlight the required entry 254 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Service Package Group Support 6 Choose one of the following options V 1cWw e Press the View context sensitive soft key to display the address book entry details for the selected entry e Press the All context sensitive soft key to return to All the main address book screen no filtering e Press the Edit context sensitive soft key to modify or delete an entry i e Press the Back context sensitive soft key to dismiss Edit the screen and return to the filter selection screen 1
225. peak together When you join more than two calls into one call you must use the conference call feature Your IP Deskphone manages the 3 way call and the server manages a conference call For more information see Configuring a conference call on page 160 To activate the 3 way Call feature Press the Join context sensitive soft key with either Join call and then select 3 way Call from the menu The IP Deskphone joins the two calls and creates a new call that appears on the LCD screenas 3 way Call See the following figure chad chad 07 28 12 49pm 3 Way Call gt Sarah Jones gt Robert Smith Action Servcs Audio Figure 28 3 way Call Note e If you receive a new call during a 3 way call you can answer the new call as usual The IP Deskphone automatically puts the 3 way call on hold If you want to join the new Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 159 While on an active call caller to a 3 way call you must initiate a conference call with the server and join all callers to the conference call e If the host of a 3 way call presses the hold button all callers in the 3 way call are put on hold If the host of a 3 way call presses the Goodbye fixed key or selects Release Call from the Action menu all calls in the 3 way call are terminated Configuring a conference call When you want to invite three or more callers to a call you can configure a confer
226. phone number or SIP address to which you are transferring the call e Select a contact from the Address Book Call Inbox or Call Outbox by pressing the corresponding fixed key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 165 While on an active call Highlight a contact from the list and then press the Select soft key m 4 Press the Trnsfer soft key again Trnster 3 When Consult with party is prompted toVM choose one of the following e Press the To VM soft key to connect the calling party to Voice Mail e To return to the previous screen press the Back Back context sensitive soft key a x Note The Transfer to Voice Mail feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The Transfer to Voice Mail feature during a conference call is dependent on the call server and is not allowed If the Secure Digits feature is enabled and you connect to Voice Mail during an active call the screen displays only the last pressed key and the remaining digits appear as You can press Hide or Unhide to hide or display the pressed keys Note The Transfer to Voice Mail feature is available only when configured by your system administrator Using the Park Call feature You can use the Park Call feature to temporarily park a call to the call server or to a specific user You or another
227. press is ignored 22 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Avaya 1165E IP Deskphone display If there are no incoming or active calls the Line key press is applied to the call that is highlighted in the list of calls If there is an active established call and at the same time another call comes in pressing the Line key puts the active call on hold and answers the incoming call If there are several incoming calls at the same time the newest call is answered In order to answer a different call you must select it and press the corresponding soft key Soft keys are always used to perform actions on the highlighted call Avaya 1165E IP Deskphone display Your Avaya 1165E IP Deskphone has three display areas e The upper display area provides line and feature key status e The middle display area contains single line information for items such as caller number caller name menu items feature prompt strings user entered digits date and time information and telephone information e The lower display area provides context sensitive soft key label information Self labeled line programmable feature key labels appear beside the line keys and context sensitive soft key labels appear directly above the soft keys Self labeled means that the label next to the line feature key is presented from the call server automatically if a feature is programmed and can also be edited
228. primary account is re registered If the IP Deskphone is restarted after logging out of the primary account it returns to the login screen Logging in a new primary account leads to automatic login of secondary accounts The list of programmed feature keys is part of the IP Deskphone profile As a result logging out of one primary account and logging in on a different account could change the set of feature keys If a secondary account was assigned to a key that is also in the set of feature keys the Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 215 Multiuser secondary account takes precedence it is logged in and the feature key acts as a line key If the account is logged out manually the programmed feature key becomes available Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen This causes the secondary account to be removed from the autologin list If you restart the IP Deskphone the secondary account is not logged back in Server failover If the connection to your account proxy is lost then the IP Deskphone notifies your account and periodically attempts to reconnect Some features remain accessible for other accounts for example incoming calls but other features are not available until connection is reestablished or you cancel the re connection Cancelling the call has the same effect as logging out If you are the
229. proved by Avaya Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada A Warning e This is a Class B product In a domestic environment this product can cause radio interference in which case the user must take adequate measures e Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ZOE MRM BSR eee RRRS VCCI OREO CoS BIRREA ETI CORR ARATE ST LS BM ELTU ETAL TO SRHSYASFSLEYa YBBR RRL TREND Bish takir HEE ArH RE E gt TE LURRUIELS ELT FEL Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 13 Regulatory and safety information Table 1 EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B Emissions FCC Rules for Radio Frequency Devices see Notes 1 and 2 Canada ICES 003 Class B Emissions Interference Causing Equipment Standard Digital Apparatus Australia New Zealand AS NZ CISPR 22 CISPR 22 Class B Emissions Information technology equipment Radio disturbance European Community EN 55022 Class B Emissions Information technology equipment Radio disturbance EN 55024
230. pts you to select a registered account After selecting an account a menu appears that lets you modify the settings of that account Related topics Per account call notification options on page 222 IM Settings on page 222 Voice Mail Settings on page 222 Remembering settings after logout on page 223 Per account call notification options The Call Settings entry in the User Settings menu provides a number of configuration options relating to how incoming calls for a particular account are treated e what kind of audio alert should be used ring tone beep nothing e whether the red LED should blink e whether the call should be added to the Incoming Calls log IM Settings IM Settings is located under User Settings Any change in settings on the primary account takes effect immediately You can also modify settings for a secondary account but they do not take effect until that account registers as the primary account Voice Mail Settings Voice Mail Settings is located under Prefs gt User Settings You can program different voice mail addresses and IDs for each account To access the voice mail of a secondary account 222 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Programmable keys press the line key of the secondary account to obtain a dial prompt and then press the VMail context sensitive soft key Waiting voice mail messages are reported in two ways e
231. r the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 67 Configuring the Avaya 1165E IP Deskphone To configure Menu Auto back out Prefs Lo Select Select C or Back C 68 Avaya 1165E IP Deskphone with SIP Software User Guide 1 Press the Prefs context sensitive soft key choose Display and then Menu Auto back out 2 Choose one of the following e Press the Select context sensitive soft key e Press the Back context sensitive soft key to return to the previous menu 3 Press the Up Down navigation key to scroll through the screen and choose the required time interval Choose one of the following values e Never e 10 min S min 2 min 1 min e 30 sec 15 sec Note The Never option turns off Menu Auto back out 4 Choose one of the following e Press the Select context sensitive soft key to configure the Auto back out time to the selected highlighted value and return to the Display menu e Press the Back context sensitive soft key to dismiss the Auto back out time menu and return to the Display menu November 2013 Comments infodev avaya com Selecting a ring pattern x Note When you enter the Auto back out menu the current configuration for the Menu Auto back out time is pre selected highlighted on the list When you press the Select context sensitiv
232. racks are now accessible Tilt lever button Center Catch Pe AA Handset cord exit Figure 8 Remove the stand cover Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 39 Installing the 1165E IP Deskphone Connecting the AC power adapter optional Your Avaya 1165E IP Deskphone supports AC power or Power over Ethernet PoE options including IEEE 802 3af standard power To use local AC power use only the Avaya approved Global Power Supply NTYS17xxE6 You can order the Avaya approved AC adapter separately A Warning Use only the approved Avaya Global Power Supply with your 1165E IP Deskphone To use PoE where power is delivered over the CAT5 cable your connected LAN must support PoE If you use PoE you do not require an AC adapter A Warning If you are connected to a PoE connection do not use the AC power adapter To use gigabit Ethernet you must connect to the LAN through CAT 5e or later cables To connect the AC adapter to the AC adapter jack in the bottom of the IP Deskphone use the following procedure 1 Form a small bend in the cable 2 Thread the adapter cord through the channels in the stand Connecting the handset Use the following procedure to connect the handset to the IP Deskphone 1 Connect the end of the handset cable with a short straight section to the handset 2 Connect the end of the handset cable with the long straight section into the RJ 9 handset jack mark
233. re the following e Feature keys Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 27 Introduction to the Avaya 1165E IP Deskphone Item Function Call Ignore Action e Call Subjects e Call Fwd Notification e Missed Call Notification e Answer Mode Settings appears when the Auto Answer Mode is enabled on the IP Deskphone 4 Language use to change the interface language 5 Misc Options use to access the following options e Alpha Dialing Search Method e Incoming Privacy e Outgoing Privacy Ends Dialing e Hold Mode Private e Time 6 Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock 7 USB Locks use to lock or unlock the following USB devices e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings 28 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function e Voice Mail Settings e Change Location More Press the More context sensitive soft key e to return to the first menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Redial abc Msgs More Idle display screen
234. reen displays that interact with the end user as a result of an action or event Your User Profile contains your specific settings and saved data and becomes available when you log on to the IP Deskphone This is an LCD or an LED signal that flashes to indicate that a message Message Waiting is waiting or when the ringer is ringing Indicator 290 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Index Numerics Sway Calling s stentocidsteedtee iui AEAN E 159 A Accessing Instant Messages ceeeeeeeeeeeeeeeeees 146 Accessing the calls in your Call Inbox during a call 133 Accessing the calls in your Call Outbox during a call 139 Accessing the Services Menu ceeeeeereeeenteeees 230 Account selection multiuser ccccceeeeeeeeeeeeeees 228 Ad hoc conferencing when connecting to the Call SONET aoee E EEEE REEERE 161 add a new contact to your Address Book 255 Add a new group to Address Book 0 00 258 Adding a contact to Address Book n e 113 Adding a new Presence state message 00 204 Additional logins multiuser 0 cccceeeeeeteeeee 214 Address Book add a new contact cccceeeseeeeeees 255 Address Book adding a contact to 0 0 eee 113 Address Book call from the cccccceeseeeeeeeeeeeeees 112 Address Book copying information to e 117 Address Book e
235. refs _ 2 Friend2 SES EE Ee eee ee ee ee ee eee eee eee ee ee ee VOU UCU UEC OL Figure 43 1165E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt initiates a call to a pre selected target or answers an incoming call For more information see Making a call on page 219 At Select Account prompts such as the Logout screen and User Settings screen pressing a line key highlights the corresponding account Each line key reflects the state of its account 218 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call e If there is a call for the account a phone icon shows the state of the call whether it is on hold or ringing e If there is more than one call the state of the most active call is displayed Missed incoming calls and new voice mail messages for the account are indicated with an icon This supplements the nn missed calls message on the idle screen and the red LED which cannot provide per account information MADN Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account Making a call You can place a call using any of the registered user accounts The selected user account determines which proxy is used which domain name is used for the call target if n
236. rovided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software that m
237. rrr ee 52 PGND Ailes CONLIN E pated asanams tea A E E ieee een eS 52 Paes word protection tor CONAN Ej ccswussncvdaieanenaiomuediananin amenacie eee meen ie nie 53 E EDICT Beco LCS e mt mer ert eee ee ne E Ent Pte E PE een rere T erie renee E rere 54 Logging on to your Avaya TISSE IP Deskpnone nish iain ieee ool adios 55 Comiguring he curation ol the FOCI ies tas asain exer ded eruvaemmaueaaniaentrald aceeaa a eS 56 Logging on multiple user BCCOUMIB icc ciccesectccrsaiccctesndtetcctssgntecscessanceteciauncdecniusaicosenemuccctiuamasuereads 57 aie a i ani sat i vacate S A a ae hla A I E O ley 58 Timed logoff while IP Deskphone is 10leiisi1sssssecasie tance ciiedsaasiieraaddienntandayntuaadive asada utes 58 Timed logon while on a Call eaii aa nr per errr herr crn rert rr reer Te ecnrcr ener arr 58 Selecting IODA innana aE E n 58 AE ING PAASA E A ET A EIA AS O EEIE O ONE IOE ETE AN OTEN 59 Overwriting your personal Address BOOK isssirisirsieisissirsrsisnnrnsriiinnk neis in Rai EN 60 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 5 Coniirmaton logon SOMBGGI sissien a NA 60 Logging Off kom Me IP Doski G essuie a 61 Logging oi MUN pis usar SCCOUINNG sna NT 61 Makng an emer gon y Call eeren 62 Helos Cd MOm Oin AA 63 Chapter 6 Configuring the Avaya 1165E IP Deskphone ssssssssssssnnnnnnnnnnnnnnnnnnnnnnnnnnna 65 Adjusting the display screen CONN SM statin con cetacexrncatnnrk cimennieecisbawhed cxtucatdicuiseeeibli
238. rs will not reflect on the original authors reputations Finally any free program is threatened constantly by software patents We wish to avoid the danger that redistributors of a free program will individually obtain patent licenses in effect making the program proprietary To prevent this we have made it clear that any patent must be licensed for everyone s free use or not licensed at all The precise terms and conditions for copying distribution and modification follow TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License The Program below refers to any such program or work and a work based on the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a another language Hereinafter translation is included without limitation in the term modification Each licensee is addressed as you Activities other than copying distribution and modification are not covered by this License they are outside its scope The act of running the Program is not restricted and the output from the Program is covered only if its contents constitute a work based on the Program independent of having been made by running the Program Whether that is true depends on what the Program does
239. s Book 2 Press the Edit context sensitive soft key Edit to access the contact information 3 Press the Delete context sensitive soft Delete key to completely delete the contact from the Address Book i 4 Choose one of the following Ok e Press the Ok context sensitive soft key to confirm e Press the Back context sensitive soft key Back to return to the previous menu 5 Press the Ok context sensitive soft key to Ok complete the procedure and return to the Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key 6 Note If you press the Copy fixed key while in idle mode the message No content selected for copying appears on the screen This message does not appear when an IM pop up appears To copy a contact to the Address Book 1 Press the Up Down navigation key to highlight the contact in the Call Inbox or Call Outbox that you want to add to your Address Book and press the Copy fixed key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 117 The Address Book 118 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com CE Copy Select hal ABC DEF E gem HJKL grons gm fl amp 2 4 er Back A new screen appears offering the following destinations for the contact information e 1 Addr
240. s the Right navigation key See Viewing the details of a call in the Call Outbox on page 138 4 You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen by doing one of the following Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key 5 Press the Call context sensitive soft key Call Deleting calls from your Call Outbox You can delete calls from your Call Outbox To delete calls from your Call Outbox a 1 Press the Up Down navigation key to highlight a call from the list of calls in your Call Outbox IED lt 2 Press the Delete context sensitive soft key Delete Lo Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 137 Call Outbox 3 Select one of the following context sensitive soft keys Y e Press the Yes context sensitive soft key to delete es the highlighted call AllU e Press the AllUsr context sensitive soft key to i sr delete all the calls from the selected caller All e Press the All context sensitive soft key to clear all calls from the Call Outbox No e Press the No context sensitive soft key to return to the Outbox Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox To view details of a call in the Call Outbox 1 To view details of the selected call press the Right navigation key 2
241. s the Edit context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press the Edit context sensitive soft key The Program Key screen opens as shown in Figure 36 Edit feature key screen on page 182 3 Choose one of the following Back p e Press the Back context sensitive soft key to return to the previous screen e Press the Remove context sensitive soft Remove The IP Deskphone displays Confirm Remove key C Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 191 Additional features 4 Choose one of the following Yes e Press the Yes context sensitive soft key to confirm the removal of the feature key e Press the No context sensitive soft key to 3 return to the previous screen without No removing the feature key C Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the IP Deskphone to detect all unused programmable keys and to automatically fill them as Speed Dial keys Send IM keys or Call Forwarding keys using the user Friends list or the user Address Book The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone Autoprogramming does not overwrite feature keys already programmed and when the IP Deskphone detects if a feature key is already configured with Speed Dial Send IM or Call Forward for contact
242. sOMuuReAAIOORNEETA NIN 33 Ua USE TOU og sae ce isaac nian ane ua wee A 34 Available IP Doskphone call features ici eecssenerveciaascdd etutsadiecwiphesaveniaseeds ets Aa 35 slna T E T E A E E E aera 35 Chapter 4 Installing the 1165E IP DeSkphone seeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees 37 Bere yoo Bec 21 3 Renee Rene eee ney rite aS are irene aa e a a 37 Comecting the compone ING ics saiecorisieserassvsnnueenaueagaiideni A Raa AE E 37 Removing ihe stini BOVET aaiae Eaa SEa AE ADA BAE ENEAS AAE ASEA Daa 39 Connecting the AC power adapter Optional sssssisssissiiisininssssisisisani inniinn 40 Connecing tue handse keisis a A reverie oer 40 Gomecing the headset optandi eenaa aN 40 Selecting the headset tuning PANONIGIEN sesciieedasssiueessssaxioess tasanderssasakdunes a taxazedssaamaesaaiatdaesenshanizessaae 41 Gonnecing the LAN eternal cabair a i 41 istaling additional caD S aaaeei A Dace pied ee ap sas tatay ataaaads 42 Walmounting the IP Desk phone optional siascaspcviniespinceestviaca rie eerie ae 42 a e TON E A EN qe testangeeadebi E 44 Erek HANIA A A E A IE ENT EEIN EENE E A O 45 Entering text using the USB keyboard caccaseseascancsceraciad coy cesccakuaaseatnaddewemnzasiessucnascedeesa ANni Ni 48 Chapter 5 Accessing the Avaya 1165E IP DeSkphone seeeeeeeeeeeeeeeeeeeeeeeneees 51 Logging Oserin naasi A aaia 51 PAN es 17210152 O aa rer ep Ee NST re rrre Tr err ony oper e Teer pee Terry rea prerrre
243. sage xx new calls is cleared by entering the Inbox without having to select each missed call Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 129 Call Inbox The following figure displays the Messages options screen Changing the Missed Calls Notification behavior 1 Select the Prefs context sensitive key followed by Feature Options and Missed Call Notification 2 Press the Up Down navigation key to highlight Missed Calls Notification 3 Choose one of the following e Press the Select context sensitive soft key e Press the Back context sensitive soft key to abort the changing of the configurations and return to the or Message Options screen Back If you press the Select context sensitive soft key pe one of the following messages appears based on the current setting of the option e Press Manual to change Missed Call Notification Message clearing mode Press Auto to change Missed Call Notification Message clearing mode 4 Choose one of the following Auto B 7 e Press the Auto context sensitive soft key to change the clearing mode forthe xx new calls missed call message for the IP Deskphone x Note Auto means that the message is cleared from the idle screen as soon as you enter the Inbox e Press the Manual context sensitive soft key to Manual change the clearing mode for the xx new calls missed call message for the IP Deskphone x Note Manual means that the m
244. saging from the menu Note If your service provider requires that a Directory Number DN be used to initiate a call you cannot initiate a call from an Instant Message To initiate a call from an Instant Message 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages Ice lt 148 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the content of an Instant Message 3 Press the View context sensitive soft key to access View the IM 4 To initiate a call to the contact who sent you an IM E all press the Call context sensitive soft key The IP Deskphone goes off hook and initiates the Deleting an Instant Message To delete a single IM all the IMs from one contact or all the IMs in your IM Inbox complete the necessary steps in the following procedure 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key 2 Press the View context sensitive soft key View 3 Select one of the following context sensitive soft Delete keys e Press the Delete context sensitive soft key to clear all IMs from the IM Inbox Outbox e Press the Back context sens
245. se saying that you provide a warranty and that users may redistribute the program under these conditions and telling the user how to view a copy of this License Exception if the Program itself is interactive but does not normally print such an announcement your work based on the Program is not required to print an announcement These requirements apply to the modified work as a whole If identifiable sections of that work are not derived from the Program and can be reasonably Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 277 Third party terms considered independent and separate works in themselves then this License and its terms do not apply to those sections when you distribute them as separate works But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to control the distribution of derivative or collective works based on the Program In addition mere aggregation of another work not based on the Program with the Program or with a work based on the Program on a volume of a storage or distribution medium does not bring the ot
246. ser Primary domain MAC address and IP address of the IP Deskphone The contents of this screen include user and IP Deskphone identifiable information that may need to be protected per US Federal DoD requirements guidelines 240 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Phone Information Details screen Note To hide information that is protected the administrator can disable the Details context sensitive soft key on the main Phone Information screen If the Details context sensitive soft key is disabled you cannot view details on the Phone Information Details screen If the Details context sensitive soft key is enabled you can view the Phone Information Details screen In the Services menu select Phone Information and then press the Details context sensitive soft key The following figure shows an example of the Phone Information Details screen ae oS Ss Details Primary User Alice Primary Domain Avaya com MAC 0022CFOOF49B IP 222 111 222 111 a Figure 50 Phone Information Details screen The Phone Information Details screen displays the following information e Primary User Primary logged in User name e Primary Domain Primary login domain e MAC Device MAC address IP IP Deskphone IP Address e Device Licensing Token usage information License or token usage information for the IP Deskphone It is an optional item in the IP Des
247. ser profiles Upgrade impacts to user profiles In previous releases of the IP Deskphone software user profiles were associated to user names rather than accounts one user profile could be associated with multiple user names After the IP Deskphone is upgraded to SIP Release 3 x or later software the IP Deskphone may contain user profiles with old user name associations When a primary account with no associated profile is registered the IP Deskphone looks for an old user profile associated with that user name If an old user profile associated with that user name is found the user profile becomes permanently associated with that account and is no longer associated to a list of user names Example An Avaya 1165E IP Deskphone with SIP Software Release 2 x has the following user accounts logged in and logged out user1 domain1 com user2 domain1 com user1 domain2 com A user profile is created for the first account and is reused for the second account The third account reuses the same profile as it has the same user name as the first account The IP Deskphone is upgraded to SIP Software Release 4 x A user logs to the primary account user3 domain1 com No profile is found for that account a new profile is created automatically e The user logs out then logs to the primary account user2 domain1 com No profile is found for that account but a Release 2 x user profile is found to be associated to the user
248. seseeeeeeeeeeeees 253 Screensaver Screen lock cccsesccceestessesteteeeeeeeens 242 View the existing groups in your Address Book 254 Secondary account logout multiuser cccceeee eee 216 Viewing the Address Book ccccccceeeeeeeeeeeeeeaeees 111 Select Device SCreen oo ccccccscscecsesteteestscseseeeseseseeees 261 Viewing the content of an Instant Message 147 Select User SCCM c cccccscscsesesteceeetsteceeseeseeceesens 216 Viewing the details of a call in the Call Outbox 138 Selecting a location ccscccccccsccsccsseescssseececsteteceteeees _53 Viewing the IP Deskphone information 0 00 229 Selecting an image Sereen oo cccccccccecececcccececuaucceeuueues 249 Visual Alerter ccccceceeccccceeeseseeeeeeeseaeeeeeeseeseaneeees 273 Server failover multiuser cccccsecccceteeeteseeeeeeeeees 216 Voice Mail Settings multiuser 0 222 Service Package Group Support seeeeeeee 251 W Services menu ACCESSING ecseeeeeeteeeeeeeeeeeees 230 slideshow animated cc ceceeccceeceeeeneeeeeeeeaaeeeeeenes 242 While on an active call cc cecccceeeeseeeeeeeeeeeeeeeeeees 154 294 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013
249. so mapped to the corresponding LEDs on the IP Deskphone The IP Deskphone synchronizes the LEDs status with that of the IP Deskphone the Mute LED for mute indication and the Message Waiting LED for message waiting and incoming call flash indications The Avaya USB Enhanced Adapter has an extra port to connect an external alerter If there is an external alerter attached the external alerter is kept synchronized with the Message Waiting LED Attached Indicator When an Avaya USB Mobile or Enhanced Headset is connected to the IP Deskphone after enumeration the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use Back Light Both adapters have a back light to allow easy identification of the adapters If the back light is enabled in the Headset screen the back light of the adapter turns on after enumeration Message Waiting If there is a voice message waiting on the IP Deskphone the IP Deskphone turns on the red Message Waiting LED on the IP Deskphone and on the adapter The IP Deskphone turns off the red Message Waiting LED if there is no voice message waiting External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter large LED indicator to attach to the adapter The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter Incoming Call
250. soft key select Prets Audio select Voice and then select Handsfree 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation key to increase or decrease the volume of the handset e Press the Volume fixed key to increase the handset volume or press the Volume fixed key to decrease the handset volume Note To adjust the volume during a call use only the Volume and Volume fixed keys 3 Choose one of the following e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep the existing configurations and return to the Voice menu Set or Back C Adjusting the paging ring volume You can adjust the ring volume for an incoming paging call To adjust the ring volume for an incoming paging call 1 Press the Prefs context sensitive soft key select Prefs Audio select Tones and then select Paging Volume The Paging tone is played at the current volume Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 73 Configuring the Avaya 1165E IP Deskphone or Back a Selecting a language 2 To adjust the ring volume of an incoming paging call do one of the following e Press the Left Right navigation keys e Press the Up Down navigation keys e Press the Volume fixed keys 3 Choose one of the following e Press the Set co
251. software must display the following acknowledgement This product includes software developed by the University of California Berkeley and its contributors Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 283 Third party terms 4 Neither the name of the University nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE REGENTS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE A END OF TERMS AND CONDITIONS Wchar functions The following component is licensed under wchar functions license Wchar functions Wchar functions License Copyright c 1990 1991 1993 The Regents of the University of California All rights reserved A Cop
252. st menu list of context sensitive soft keys The next available menu list contains the following context sensitive soft keys Join NewCall Audio more To access a call on hold when multiple calls are on hold 1 Press the Up Down navigation key to ZAS highlight a call on hold Jes on 2 To retrieve the highlighted call on hold do one of the following e Press the Line feature key beside the Alex flashing LCD indicator e Press the Hold fixed key to retrieve a sh Hod call on hold To make a call on hold the active call 1 Press the Up Down navigation key to highlight a call on hold 2 Press the Actvate context sensitive soft key to make Actvate the highlighted call on hold the active call This removes the call from on hold and automatically places the previous call on hold 158 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using 3 way calling Using 3 way calling When you have more than one call and you want to join the incoming calls into one call you can use 3 way calling or create a conference call Note Your system administrator or service provider must enable 3 way calling and conference calls for your IP Deskphone Contact your service provider or system administrator to determine if this feature is available The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and the other two callers can s
253. stant Messaging Unread tama Replied to FA Sent forwarded A Related topics Accessing Instant Messages on page 146 x Accessing Instant Messages You can access and view the contents of the Instant Message Inbox Outbox To access and view the contents of the Instant Message Inbox Outbox 1 Choose one of the following Msgs e Press the Msgs context sensitive soft key and then select Instant Messaging from the menu e Press the Expand fixed key a 2 Press the Up Down navigation key to highlight an IM from the list of Instant Messages in your IM Inbox C D Outbox Z Q Note U When you want to view only IMs from a specific sel contact press the User context sensitive soft key to filter all IMs based on the IM that you highlight The telephone display screen shows the list of all IMs from that contact 3 Choose one of the following V 1S W e Press the View context sensitive soft key to view the gt details of the sender followed by the message 146 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Viewing the content of an Instant Message content For more information see Viewing the New IM content of an Instant Message on page 147 e Press the New IM context sensitive soft key to compose a new IM For more information see Composing an Instant Message on page 144 Back e Press the Back context sensitive soft key to return
254. t based on this material Authors Anton Butanayev Denis Vakatov Vladimir Ivanov END OF TERMS AND CONDITIONS Related topics GNU on page 276 Zlib on page 280 Libpng on page 281 Kern_random on page 283 Wchar functions on page 284 Libjpeg on page 285 T Rex on page 286 GNU The following component is licensed under the GNU General Public V2 license libstdc Copyright C 1989 1997 1998 1999 Free Software Foundation Inc GNU General Public V2 License GNU GENERAL PUBLIC LICENSE Version 2 June 1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this license document but changing itis not allowed Preamble The licenses for most software are designed to take away your freedom to share and change it By contrast the GNU General Public License is intended to guarantee your freedom to share and change free software to make sure the software is free for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundation software is covered by the GNU Library General Public License instead You can apply it to your programs too When we speak of free software we are referring to freedom not price Our General Public Licenses are designed to make sure 276 Avaya 1165E IP Deskphone
255. t key to initiate a call Call e Press the Search soft key to start a new search e Press the Exit soft key to return to the idle screen Search Exit L 7 When a search result is not successful you can Search do one of the following e Press the Search soft key to return to the search menu and begin a new search e Press the Exit soft key to return to the idle screen 122 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Exit Ld Using the Search feature Using Global Search You can perform a global search for a contact To perform a global search for a contact SS Services Select C abc Ld Ea El Ld Avaya 1165E IP Deskphone with SIP Software User Guide 1 Press the Services fixed key select Search and then select Global Search from the menu 2 Press the Up Down navigation key and then press the Select soft key to choose a search criteria e User Name e Name e First Name e Last Name e Phone Number 3 Press the abc 123 soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the search information for the contact Press the left arrow to delete characters press the right arrow to enter a space Note The search is not case sensitive 5 Choose one of the following e Press the Ok soft key e Press the Back soft key to return to the previous menu November 2013
256. t to continue L 184 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Gael Glad Gad 8 BF Next L al il apa Cancel Feature keys 6 Use the dial pad to enter an address 7 Press the Next context sensitive soft key to continue 8 Use the dial pad to enter a Call Subject associated with the Speed Dial contact You can leave this blank if you do not want to include a Call Subject 9 Choose one of the following e Press the Ok context sensitive soft key to confirm the entry and move to the next step e Press the Cancel context sensitive soft key to return to the previous step 10 Choose one of the following e Press the Yes context sensitive soft key to activate auto retrieve of held call on hang up of speed dial e Press the No context sensitive soft key to return to the previous step To program a Call Forward feature key To program a Call Forward feature key beginning from Step 6 in the procedure To modify a feature key Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 185 Additional features 1 Press the Select context sensitive soft Select key paa 2 Select Call Forward 3 Use the dial pad to enter a key label E a 4 Press the Next context sensitive soft key Next to continue Ld 5 Select a User 6 Press the Select context sensitive soft Select key C 7 Use the dial
257. t to edit and press the Edit context sensitive soft key 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to enter the new name for the contact November 2013 175 Additional features Next Back Delete gnec gor 4em HJKL MNO PORS gm guar o v t FT Yes Select 176 Avaya 1165E IP Deskphone with SIP Software User Guide 5 Choose one of the following e Press the Next context sensitive soft key to continue e Press the Back context sensitive soft key to return to the previous menu To remove a contact from the Friends list press the Delete context sensitive soft key This completely removes the contact from your personal Address Book 6 Use the dialpad to enter the new address for the contact 7 Choose one of the following e Press the Next context sensitive soft key to complete the process e Press the Back context sensitive soft key to return to the previous menu 8 Choose one of the following e Press the Yes context sensitive soft key select the group and press the Select context sensitive soft key to add contact to the group e Press the No context sensitive soft key to return to the previous menu without adding contact to the group e Press the Back context sensitive soft key to return to the previous menu November 2013 Comments infodev avaya com Using the Friends feature
258. tems accessed during an in call session through context sensitive soft keys Item Function Conf Press the Conf context sensitive soft key to obtain a dial tone to place another call during an active call or to make a conference call The Conf context sensitive soft key behaves like the NewCall context sensitive soft key Trnsfer Press the Trnsfer context sensitive soft key to transfer the current call to another location or to another contact Audio Press the Audio context sensitive soft key to access the following features 1 Change Audio Codec e G722 wideband codec e PCMU standard u law e G729 729 codec e PCMA standard a law 2 Monitor Audio Quality used to view details about the audio quality of an active call 30 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Context sensitive soft keys Item Function Activate The Activate context sensitive soft key appears when the call is not active The most common usage of this key is when the call displayed onscreen is a call that was parked against the user or a Call that the user placed on hold Note The Activate context sensitive soft key never appears at the same time as the Audio context sensitive soft key More Press the More context sensitive soft key to select a new menu list of context sensitive soft keys two menu lists are available e If you press the More
259. ter press the dialpad key 6 twice to cycle to the letter r When entering alphanumeric information the 1 key on the dialpad represents the characters in the table below To enter a special character press the dialpad number 1 to cycle through Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 45 Installing the 1165E IP Deskphone the characters until you reach the one you need For example to enter a question mark 7 press the number 1 key eight times Table 6 Alphanumeric characters for dialpad key 1 Character Name at period dash underscore amp ampersand apostrophe A carat question mark exclamation point left parentheses right parentheses comma backslash I forward slash colon semi colon im tilde equal plus 1 numeral 1 x Note No letters are associated with the 0 zero key however pressing the 0 key twice inserts a blank space Enabling and disabling the Ends Dialing feature You can enable the IP Deskphone to use the octothorpe symbol to immediately dial the address or phone number 46 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Entering text To enable the Ends Dialing feature 1 Press the Prefs context sensitive soft key and then Prefs select Misc Options Highlight Ends Dialing and press t
260. tes a call shortly after you enter the SIP address or phone number i Making a call using on hook dialing You can make a call by using on hook dialing Enter the SIP address or the phone number before going off hook Note When you use this method you cannot toggle between alphabetic or numeric input 92 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Making a call using on hook dialing To make a call using on hook dialing 1 Dial the number or SIP address E 2 Continue the call by using one of the following Alex methods e Press the line feature key U Headset i e Press the Headset fixed key A lt Handsfree e Press the Handsfree fixed key 3 To terminate the call choose one of the following e Replace the handset into the cradle O oie e Press the Goodbye key Using handsfree calling While on an active call you can switch between the handset headset and handsfree mode To end a handsfree call O otiye Press the Goodbye key To mute a handsfree call 1 Press the Mute key The LED indicator lights amp l Mute 2 Press the Mute key again to return to a two way handsfree conversation To switch from the handsfree to handset mode Lift the handset Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 93 Making a call To switch from the handset mode to handsfree mode A lt Handsfree 1
261. th SIP Software User Guide November 2013 Comments infodev avaya com Prefs Avaya 1165E IP Deskphone with SIP Software User Guide Placing a call on Hold Press the Prefs context sensitive soft key to display the Preferences menu The menu items include the following 1 Display use to adjust the display settings of the LCD screen Audio use to adjust tones and volume settings and to configure a USB headset Feature Options use to configure the following e Feature keys e Call Decline Reasons e Call Ignore Action e Call Subjects e Call Fwd Notification e Answer Mode Settings appear when the Auto Answer Mode is enabled on the IP Deskphone Language use to change the interface language Misc Options use to access the following options e Alpha Dialing e Search Method e Incoming Privacy e Outgoing Privacy Ends Dialing e Hold Mode Private Time Network use to access the following e Server Settings e Device Settings e Diagnostics e Disable screensaver e Licensing e Lock USB Locks use to lock or unlock the following USB devices November 2013 157 While on an active call e USB Mouse e USB Keyboard e USB Headset e USB flash drive 8 User Settings use to modify the following e Call Settings e IM Settings e Voice Mail Settings e Change Location Press the more context sensitive soft key More er to return to the fir
262. the highlighted codec down in the list e Back to return to the Audio Codec screen The Audio Codec Ordering screen allows you to modify the order of preference of the codecs You can reorder the preferences and the changes to the ordering are saved PC Client softphone interworking with the IP Deskphone This feature allows you to access the functionality of the IP Deskphone using a PC Client softphone The Click to Answer function allows you to answer an incoming call to the IP Deskphone by clicking a button on your PC Client running on your PC The call continues as if you answered it using the Answer context sensitive soft key on the IP Deskphone Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 209 Additional features This feature allows you to control a call coming to the IP Deskphone using a softphone client on the PC The call data is actually sent and received by the IP Deskphone This feature does not support the Copy context sensitive soft key Answer Mode Settings For an Avaya 1165E IP Deskphone to automatically be answered on your PC Client softphone you must pre grant authorization to the user or user groups who are making the request for an automatic answer Press Prefs gt Feature Options and then select Answer Mode Settings to request an automatic answer to the callers The following options are available for the Answer Mode Settings page Allow Mode to select a mode The options for t
263. the second soft key which allows you to switch between numeric and alphabetic characters If you hang up before the connection is established the IP Deskphone returns to the initial state After the connection is established the call can be disconnected only by an operator If you hang up after the connection has been made the IP Deskphone switches to loudspeaker If the loudspeaker is already on and you press the hang up button nothing happens The call is not disconnected When you make an emergency call the location of the IP Deskphone is forwarded to the PSAP Note When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver you can still make an emergency call If you pick up the handset a message Emergency calls only appears and the IP Deskphone can be used for making only emergency calls To make an emergency call 1 Choose one of the following A lt Manistee Pick up the handset Press the handsfree button Press the headset button O Note Hang up or switch off the handset to return to normal state 2 Dial the emergency number that is provided by your dialing plan 3 Press the Send context sensitive soft key Send Q Note pas If you try to dial the number that does not match the dialing plan a message appears to inform you that the number is incorrect 62 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev av
264. tion for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting To configure Outgoing Call Privacy 1 Press the Prefs context sensitive soft key select Prefs Misc Options and then Outgoing Privacy from the menu JX 2 Press the Up Down navigation key to highlight one of the following COn e None no restriction zZ e Name restricts only the name e Address restricts only the address All restricts name and number R 3 Choose one of the following Change L 206 Avaya 1165E IP Deskphone with SIP Software User Guide Comments infodev avaya com November 2013 Multiple Appearance Directory Number Back e Press the Change context sensitive soft key to change the Outgoing Privacy restriction to the highlighted restriction e Press the Back context sensitive soft key to return to the previous menu without implementing any changes Multiple Appearance Directory Number Multiple Appearance Directory Number MADN also known as Bridge Line Appearance and using Single Call Appearance SCA allows multiple IP Deskphones to appear as a single line to the caller Any of the IP Deskphones with an active MADN feature can initiate or answer a call but only one call can be active at a time However other clients that are part of the same MADN line can join the active call by going off hook You can prevent others from joining the call by using the MADN feature to make the call pr
265. tional logins ceceeeeeettteees 214 Multiuser Address DOOKS ccccsseceeceeeeeeneeeeeeeees 224 Multiuser automatic login 2 eeeeeeeceeeeeeeeeeees 214 Multiuser being in a call 0 eccceeeeeeeeeeteeeeeeetee 220 Multiuser cable unplugged scceeeeeeeeeeeeees 216 Multiuser Call Forwarding s eseeceeeeeeeeeeees 225 Multiuser IM Settings ceccecceceeeeeeeeeesecteeaeeees 222 Multiuser Inbox Outbox IM log 2 2 00 224 Multiuser initial login cceeeeeeeeeeeeeeeeeeeeeeeeteees 213 Multiuser Instant Messages c cceeeeeeeeeee 221 Multiuser line Keys 2 c ceceeceeeeeeeeeeeeeeeseeeeeaeeees 217 Avaya 1165E IP Deskphone with SIP Software User Guide Multiuser logging out eee eeeeeeeeeeeeenteeeeeeeneaes 215 Multiuser making a Call eeceeeeeeeeeeeteeeeees 219 Multiuser Menu features c ceececeeeeeeeeeeeeeeees 221 Multiuser modifying settings eeeeeeeeeeeees 222 Multiuser notifications ccccceseeseeeeeeseeeeeeeeeees 227 Multiuser per account call notification options 222 Multiuser Presence ccccccecceesesseeeeeanenseeeeeeeaaees 226 Multiuser primary account logout eee 215 Multiuser programmable keys ccccceeeeeees 223 Multiuser receiving a Call e eeseeseeceeee
266. tive soft key Select e If you choose Friends the bulk key creation process begins e If you choose Groups the Select Group screen appears and prompts you to select the specific group you want to use for key creation OR Press the Back context sensitive soft key to dismiss the screen View existing groups in your Address Book if you selected Groups You can view existing groups in your Address Book if you selected Groups as the source data for the bulk key creation To view existing groups in your Address Book if you selected Groups 1 Press the Up Down navigation key to highlight the source data group for the bulk key creation afe o 2 Choose one of the following Select p e Press the Select context sensitive soft key to begin the bulk key creation process for the selected group Back e Press the Back context sensitive soft key to dismiss the screen and return to the screen where you can select the source data for bulk key creation Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 253 Advanced features Note After you select from one of your existing groups the bulk creation of the keys happens automatically View the existing groups you have in your Address Book To view the existing groups you have in your Address Book ag Directory 1 When the IP Deskphone is in the idle mode press the Directory fixed key to access your Address Book 2 Press the Filter c
267. tive soft key select Prefs Feature Options and then choose Call Decline Reasons from the menu 2 Press the Add context sensitive soft key to add a Add new Call Decline Reason to the list of available Call 106 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Managing Call Decline Reasons goer 3 Use the dialpad to enter the new Call Decline Reason for the contact 4 Choose one of the following Save e Press the Save context sensitive soft key to save the new Call Decline Reason e Press the Back context sensitive soft key to return to the previous menu without saving the new Call Back Decline Reason CO Note The IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use Delete a Call Decline Reason To delete a Call Decline Reason 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to delete 2 Press the Delete context sensitive soft key to delete the selected Call Decline Reason A confirmation screen appears with the question Delete Decline Reason 3 Choose one of the following Ok e Press the Ok context sensitive soft key to confirm the deletion of the Call Decline Reason e Press the Back context sensitive soft key to return a to the previous menu without deleting the Call Back Decline Reason Avaya 1165E IP Deskphone with SIP Soft
268. to activate the item or continue navigate the list of items When you receive a voice message the red Visual Alerter Message Waiting Indicator lights Also when the ringer sounds this indicator flashes When your Avaya 1165E IP Deskphone firmware is being updated the blue Feature Status Lamp indicator flashes To find out if additional features are supported for this lamp contact your administrator Press the Copy key to copy contact information from one source such as the Address Book to a destination such as a feature key Press the Services key and then use the navigation keys to access the following items 1 Search search in the local directory personal Address Book and the global directory network Address Book for names and telephone numbers 2 Login log in to your IP Deskphone only when the call server supports multiple user logins 3 Logout log out of your IP Deskphone 4 Check For Updates check for the latest software and configuration update for the IP Deskphone 5 Retrieve Parked Call This feature is not available on all call servers 6 Reset Phone reset your IP Deskphone 7 File Manager manage the IP Deskphone file system and USB Devices attached to the IP Deskphone 8 Logging System enable or disable the logging process 9 Phone Information view information about the hardware and software on your IP Deskphone including user and location information Avaya 1165E IP
269. tom decline reasons and you have the option of selecting one If you do not choose a custom decline reason the IP Deskphone sends the default message User has declined call Note The Call Decline feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you The treatment that an incoming call receives when Call Decline is invoked depends upon the call server In a SIP environment the caller receives a Call Declined message and they no longer hear ring back In a non SIP environment the caller can continuously hear a ring back To decline an incoming call 1 Press the Decline context sensitive soft key to Decline decline an incoming call 2 Choose one of the following e Press the Up Down navigation key to highlight a Decline Call Reason e Press the New context sensitive soft key to create a new decline reason to send For more 104 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Creating a new Call Decline reason during an incoming call New information see Creating a new Call Decline reason during an incoming call on page 105 x Note Highlight None to use the default system message User has declined call S d 3 Choose one of the following gt Il e Press the Send context sensitive soft key to send the selected decline reason to the caller e Press th
270. ttached USB headset The following figure displays the USB Device Status screen showing the presence of a USB headset Vl Root Hub ani Port 0 Hub Port 0 Keyboard J Port 1 Kingston Data Traveller 2 0 Port 2 Plantronic USB Headset Port 3 Not Connected Figure 19 USB Device Status screen showing the presence of a USB headset Audio format selection After the IP Deskphone receives the endpoint configurations it searches the records to select an audio format that matches the IP Deskphone requirements If no match is found then the default audio format is used After you select the format the IP Deskphone sends a command to the device to select the corresponding endpoints for audio transfers The IP Deskphone supports both 8KHz and 16KHz audio You can select the 16KHz audio if the headset supports it The IP Deskphone is a mono device with only one voice channel For stereo USB headsets detected the IP Deskphone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output The following table lists the audio format requirements supported by the IP Deskphone Audio Parameters Values Audio Format PCM only Subframe size 2 Bit Resolution 16 bits Frequency Type Continuous 0 or Discrete gt 0 Sample Frequency If Continuous default to 16 KHz If Discrete 8 KHz 16KHz or 8KHz multiple Preference is given to 16KHz audio if supported Audio Channel Mono
271. u can choose one of four methods To answer an incoming call Choose one of the following Answer e Press the Answer context sensitive soft key that activates a Handsfree call e Lift the handset e Press the Headset fixed key e Press the Handsfree fixed key e Press the line appearance key Redirecting an incoming call When you receive a call you can choose to redirect the call to another destination without answering the call To redirect a call press the Redrct context sensitive soft key To enter a SIP address or phone number where you want the call redirected use one of the following methods e Enter the SIP address or phone number by using the dialpad Select a contact from the Address Book Call Inbox or Call Outbox To redirect an incoming call by using the dialpad 1 Press the Redrct context sensitive soft key to Redret redirect an incoming call The LCD screen prompts you to enter an address to which you want the call directed 102 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com gee Ja pa E a Redret Clear C Back C ELL Redirecting an incoming call 2 Use the Dialpad to enter a phone number or SIP address Note Do not use the key to end dialing when you redirect a call The call returns a busy signal and does not connect 3 To redirect the call to the address you enter choose one of the follow
272. uide November 2013 111 The Address Book Note If information for fields such as the organization name organization code and location has not been entered for the contact then those fields are not displayed chad Contact Details 03 07 3 53pm i Robert Smith Robert companya com Friend Send IM Figure 22 Contact details When you view the details of a contact you can Call the contact See Initiating a call from the Address Book on page 112 e Send an IM See Composing an Instant Message on page 144 e Edit the contact information See Editing a contact in your Address Book on page 115 Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book Note If your service provider requires that a Directory Number DN be used to initiate a call the Address Book entry must have the DN to initiate a call First go off hook by using one of the methods described in the section Making a call using off hook dialing on page 91 If needed you can add a Call Subject For more information see Using Call Subjects on page 94 You can also access the Address Book while on an active call and initiate a new call The IP Deskphone automatically places the active call on hold when you initiate a new call To initiate a call to a contact stored in the Address Book 1 Press the Directory fixed key to select a contact Qa lll from the Address Bo
273. ume fixed keys Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 71 Configuring the Avaya 1165E IP Deskphone x 3 Choose one of the following Set e Press the Set context sensitive soft key to configure the selected volume and return to the Voice menu or e Press the Back context sensitive soft key to keep existing configurations and return to the Voice Back menu You can adjust the headset volume on the IP Deskphone To adjust the headset volume 1 Press the Prefs context sensitive soft key select Prefs Audio select Voice and then select Headset 2 To adjust the handset volume use one of the following methods e Press the Left Right navigation keys l e Press the Up Down navigation keys lt i Volume Press the Volume fixed keys A Volume note To adjust the volume during a call use only the Volume fixed keys 3 Choose one of the following Set e Press the Set context sensitive soft key to set the selected volume and return to the Voice menu e Press the Back context sensitive soft key to keep or the existing configurations and return to the Voice menu Back a You can adjust the handsfree mode volume on the IP Deskphone 72 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Adjusting the volume To adjust the handsfree mode volume 1 Press the Prefs context sensitive
274. up After you receive a call from the intercom group the following occurs e You receive a call notification and the IP Deskphone rings the display is similar to the display of a normal call The IP Deskphone auto answers the intercom call on handsfree after the configured number of seconds pass by e The IP Deskphone auto answers only if you do not answer the call within the configured time limit If you are on an active call the IP Deskphone does not auto answer the incoming intercom call Receiving paging calls Your IP Deskphone can be part of a paging group After you receive a call from the paging group the following happens e The display on the screen includes a lt lt Paging gt gt tag the From header and optional subject The IP Deskphone establishes a one way speech path between the IP Deskphone and the caller that is you can only hear the call you cannot respond e The IP Deskphone does not display context sensitive soft keys e The IP Deskphone blocks all key events such as line keys and digit keys except for the Volume up and down keys the Mute on and off key and the Release key Goodbye key If you are on an active call the IP Deskphone does not auto answer the page call e While the page call is active Do Not Disturb DND is enabled on the IP Deskphone the IP Deskphone does not accept other incoming calls until the page call ends If you are in the process of making an outgoing c
275. urn to the previous menu L Back a 1 SEEE 194 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Remove individual programmed feature keys by using the Bulk context sensitive soft key Bulk Back o WZ Select All Yes Ld No C D i Remove 1 Choose one of the following e Press the Bulk context sensitive soft key e Press the Back context sensitive soft key to return to the previous step 2 Press the Up Down navigation key to highlight 2 Feature key removal and press the Select context sensitive soft The Program Key screen opens listing all the feature keys See Feature key screen on page 179 3 Press the All context sensitive soft key to remove all the programmed feature keys 4 Choose one of the following e Press the Yes context sensitive soft key to confirm the removal of all the feature keys e Press the No context sensitive soft key to return to the previous screen without removing the feature keys 5 To select a single feature key to remove do one of the following e Press the Up Down navigation key to scroll through the feature keys to highlight one and press the Remove context sensitive soft key e Press the Feature key that you want to remove and then press the Remove context sensitive soft key e Use the dialpad to select the Feature key that you want to view and then press th
276. user can retrieve the parked call from another phone Using Park Call does not tie up a line since it is held on the call server 166 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Using the Park Call feature Note e The Park Call feature is not available for all call servers Contact your system administrator or service provider to determine if this feature is available to you e The behavior of the Park Call feature varies depending on the call server This can affect the information appearing on the IP Deskphone e When you park a call to the server the server returns a retrieval code You must enter the code to retrieve the call from park Using Park Call The IP Deskphone prompts you with Press Park for server or User to park to a User To park a call to the server during a call a 1 Press the Action context sensitive soft Action and select Park Call from the menu 2 Press the Park context sensitive soft key Park to park the call to the server p To park a call to a specific user 1 Press the Action context sensitive soft User and select Park Call from the menu then press the User context sensitive soft key to park the call to a User 2 Press the abc 123 context sensitive soft abc key to toggle between alphabetic and rmai numeric characters Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 167 While on an active call
277. ve soft key x Note If the name of the new group already exists an error screen appears JKL PORS gry e Press the Back context sensitive soft key to return to the previous menu e Back Speed Dial List When configuring the phone provisioning a feature key can be configured as a Speed Dial List You cannot modify or delete the feature key used by the Speed Dial List Also you cannot modify the content of the Speed Dial List Invocation of the speed dial list is similar to other feature key invocation The Speed Dial List key causes a full screen list to appear and offers you a chance to automatically dial one of the offered choices The contents of the Speed Dial List varies based on the current call state of the IP Deskphone and the type of speed dial list entry configured 258 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Speed Dial List Note Only entries in the Speed Dial List can be context sensitive not all speed dial keys individual feature keys A Speed Dial key or one included in a Speed Dial List can cause a call that was placed on hold when invoked to be un held automatically when call completes based on a new value that must be configured when a Speed Dial key is created or configured The following figure displays the feature key used by the Speed Dial List Program key Key 1 Line key Key 2 Steve Key 3 Bill Key 4
278. ve soft key to NewCall obtain a dial tone to place another call The NewCall context sensitive soft key is used to make a conference call This key behaves like the Conf context sensitive soft key i Press the Audio context sensitive soft key to Audio Actvate change the audio settings or the current active call The Actvate context sensitive soft key appears when the highlighted call is not the selected call Press the Actvate context sensitive soft key to place the current call on hold and activate the call you want to connect to This context sensitive soft key is also used to retrieve calls parked against the user Note The Actvate context sensitive soft key never appears at the same time as the Audio context sensitive soft key Press the Park context sensitive soft key to Park park the current call Press the more context sensitive soft key More ei i to select a new menu list of context sensitive soft keys When you press the more context sensitive soft key a different selection of context sensitive soft keys appears e If you press the more context sensitive soft key once from the first menu list you access the following context sensitive soft keys Trnsfer RlsCall Park more e If you press the more context sensitive soft key from the first menu list twice you Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 155 While on an active call access th
279. ware User Guide November 2013 107 Receiving a call Edit a Call Decline Reason To edit a Call Decline Reason Ignoring an incoming call 1 Press the Up Down navigation key to scroll through and highlight the Call Decline Reason to edit 2 Press the Edit context sensitive soft key to edit the selected Call Decline Reason 3 Press the abc 123 context sensitive soft key to toggle between alphabetic and numeric characters 4 Use the dialpad to edit the Call Decline Reason 5 Choose one of the following e Press the Save context sensitive soft key to confirm the changes e Press the Back context sensitive soft key to return to the previous menu without editing the Call Decline Reason You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the Ignore context sensitive soft key or by pressing the Goodbye fixed 108 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Ignoring an incoming call key The caller continues to hear the ringing tone but is unaware that you are ignoring the call You can configure the Call Ignore feature to either Local or Network When Call Ignore is configured to Local only that IP Deskphone is affected and it stops ringing when you press the Ignore context sensitive soft key When Call Ignore is configured to Network and you press the Ignore context sensitive soft key the IP D
280. word and you use the navigation key to backspace you erase all the characters and must completely reenter your password again 5 Press the Next context sensitive soft key O Note You can cancel the login process by pressing one of the following keys e Cancel Goodbye Quit Configuring the duration of the login After you enter your logon ID and password the Duration screen appears You can enter the maximum length of time of the session If you choose to use the default duration Permanent you remain logged on to the phone until you log off To configure the login duration Next Ld 1 Choose one of the following 56 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Timed LC Period Bi G ya pi a Cal is E a Jext Ld Back Cancel fl amp Z A Logging on e Press the Next context sensitive soft key to configure the logon duration to Permanent A login confirmation screen appears e Press the Timed context sensitive soft key to open a screen to configure a maximum time to remain logged in Note If you press the Timed context sensitive soft key you must then configure the duration of the login 2 Press the Period context sensitive soft key to toggle the logon duration entries between hours or days 3 Do one of the following e Use the dialpad to enter the number of hours or days you want to r
281. y and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Deskphone is idle The audio experience is enhanced through engineered audio tuning and supports wideband see Note with a newly stylized handset that has been softly contoured for additional comfort when using the handset Note Wideband has dependencies on Avaya Communication Platform support and is minimum release dependent Basic features Your Avaya 1165E IP Deskphone supports the following features e up to sixteen line feature keys with indicators using the Shift feature e four soft keys to provide easy access to features and call control e high resolution color display e high quality handsfree speakerphone e wideband audio support for handset headset speaker and handsfree microphone e volume control keys for adjusting ringer handsfree handset and headset volume seven specialized feature keys Quit Directory Message Inbox Shift Outbox Services Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 17 Introduction to the Avaya 1165E IP Deskphone Copy Expand e five call handling keys Mute Handsfree Goodbye Headset Hold e two Gigabit Ethernet ports for LAN and PC connections e integrated headset support for wired and wireless options including USB and Bluetooth Wireless Technology IEEE 802 3af PoE or local AC power options e hearing aid compatibility e USB port
282. ya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com 3 way Call Alphanumeric Dialing Call Decline Call Forward Call Server Call Subject Category 5 Cat5 Category 5e Cat5e Category 6 Cat6 Avaya 1165E IP Deskphone with SIP Software User Guide Glossary The 3 way Call feature joins two calls on your IP Deskphone into one 3 way call You and two other callers can speak together Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your Avaya 1165E IP Deskphone This is a feature that you can use to decline a call which includes an option to send a reason for declining the call Call Forward is a feature that you can use to transfer incoming calls to a predefined telephone number or SIP address This is the equipment operated by your service provider that manages the calls to and from your IP Deskphone Call Subject is a feature that you can use to send a message to the person you are contacting as they are receiving the call from you A Call Subject is displayed on the IP Deskphone display screen if the receiving telephone has a display screen and is capable of displaying Call Subjects This is a cable and its associated connecting hardware capable of transmitting at speeds up to 100 MHz used by 10BaseT 100BaseT4 and100BaseTX Most Cat5 cable manufactured after
283. ya com Chapter 14 Additional features You can use the following additional features e Using the Friends feature on page 171 e Feature keys on page 178 e Feature key autoprogramming on page 192 e Using Call Forward on page 197 e Configuring Do Not Disturb on page 200 e Configuring a Presence state on page 202 e Configuring Privacy settings on page 205 e Multiple Appearance Directory Number on page 207 e Audio Codecs on page 208 e PC Client softphone interworking with the IP Deskphone on page 209 e Automatic remote software updates on page 211 e Busy lamp field on page 212 Using the Friends feature You can designate a contact you have frequent interaction with as a friend Access your friends list in the Address Book to e Check the presence status of a friend e Initiate a call to a friend e Send an IM to a friend Edit the information about a friend Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 171 Additional features T _ rR z Roberta Smith f rob companya com j connected Send IM Back Figure 32 Presence status of a friend Accessing your Friends list To check the online status of a friend on your list RA Directory 1 Choose one of the following e Press the Directory fixed key Filter e Press the Filter context sensitive soft key and select Friends from the menu e Press the Select context sensitive key Select m 2 Do on
284. you wall mount your IP Deskphone Method A 1 Press the wall mount lever and pull the IP Deskphone away from the stand as shown in the following figure Tilt lever Figure 10 Rotate the IP Deskphone into the wall mount position 2 Use the stand cover the part you removed in Removing the stand cover on page 39 to mark the wall mount holes by pressing the bottom of the stand cover Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 43 Installing the 1165E IP Deskphone firmly against the wall in the location where you wish to install the IP Deskphone Four small pins on the bottom of the stand cover make marks on the wall 3 Use the marks as a guideline for installing the wall mount screws not provided Install the screws so that they protrude 3 millimeters mm 1 8 inch from the wall 4 Install the IP Deskphone stand mounting holes over the screw heads as indicated in Cable routing tracks and mounting holes on page 43 Method A You need to remove the IP Deskphone from the wall to adjust the lower screws 5 When the lower screws are snug install the IP Deskphone on the mounting screws and then tighten the top screws Method B 1 Attach the 15 cm 6 inch CAT5e cable 2 Position the stand over the mounting rivets and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand indicated in Cable routing tracks and mounting holes on page 43 Method B 3 Repla
285. your Avaya 1165E IP Deskphone you need to complete some of the following procedures e Automatic login on page 52 e Setting the domain on page 52 e Selecting a language on page 54 e Logging on to your Avaya 1165E IP Deskphone on page 55 e Configuring the duration of the login on page 56 e Selecting a location on page 58 e User Profile on page 59 e Overwriting your personal Address Book on page 60 Q Note The system automatically logs you back on after a power outage or software upgrade The system administrator configures this feature on a network wide basis Automatic login Before you first receive your Avaya 1165E IP Deskphone your system administrator can configure your IP Deskphone with your user logon and password If this is the case after you plug in the IP Deskphone you can use it without further configuration Q Note If the IP Deskphone is configured with automatic logon you can not use the log off function and you need a password to access some features and functions Contact your system administrator or service provider for further information Setting the domain Before the log on process if you need to change the domain or confirm that the domain you log on to is correct press the Domain context sensitive soft key from the logon prompt The current domain appears on the Avaya 1165E IP Deskphone LCD screen You can edit the domain that is listed or press the Domain context sensitive soft key to access a list
286. yright c lt YEAR gt lt OWNER gt All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the lt ORGANIZATION gt nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission 284 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Third Party Terms for Avaya 11xx 12xx sw Release 3 0 through 4 0 Aug Nov 2010 THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT HOLDER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEO
287. ys as Feature Key 1 and reserves it as the line key for the IP Deskphone The following figure shows an example of the Feature keys 178 Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 Comments infodev avaya com Feature keys Program Key amp Key 1 Line Key Key 2 Bob Key 3 Sarah Key 4 Steve Key 5 Key 6 Key 7 Key 8 Key 9 Edit Figure 33 Feature keys You can program the feature keys one at a time or you can automatically program empty feature keys from your Friends list or Address Book For information about how to autoprogram feature keys see Feature key programming on page 179 The following figure shows the feature key numbering for three Expansion Modules for Avaya 1100 Series IP Deskphones Figure 34 Feature key numbering Feature key programming You can program feature keys Avaya 1165E IP Deskphone with SIP Software User Guide November 2013 179 Additional features To access the Program Key screen Press the Prefs context sensitive soft key Prefs select Feature Options and select Feature Keys from the menu The Program Key screen opens as shown Ld in Feature keys on page 178 The Program Key screen provides the following context sensitive soft keys e View to access the feature key detail screen e Edit to edit the setting or modification of the selected programmable key Bulk to access the autoprogramming and auto removal feature
288. ys on an expansion module You can view the Group Support feature in the feature key programming user interface and in the Friends list interface of the Address book You can use to the Service Package Group Support feature to help you do the following e bulk create feature keys such as Speed Dial keys based on one of your existing Directory Address Book groups See Bulk create feature keys based on an existing directory Address Book group on page 251 To view existing groups in your address book if you selected Groups as the source data for the bulk key creation see View existing groups in your Address Book if you selected Groups on page 253 e view the existing groups you have in your Address Book See View the existing groups you have in your Address Book on page 254 e add a new contact to your Address Book See Add a new contact to your Address Book on page 255 e add a new group See Add a new group on page 258 Related topics Bulk create feature keys based on an existing directory Address Book group on page 251 View existing groups in your Address Book if you selected Groups on page 253 View the existing groups you have in your Address Book on page 254 Add a new contact to your Address Book on page 255 Add a new group on page 258 Bulk create feature keys based on an existing directory Address Book group To bulk create feature keys based on an existing directory Address book group Avaya 1165

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