Avaya 1100 and 1200 Deskphone SIP Release 4.4 Service Pack 1 software User's Manual
Contents
1. 11757 IPCLIENTS Phone does not fail back to primary when register to IPO 11723 IPCLIENTS No way speech path when making sRTP call from 96xx 11712 SIP phone to 11xx SIP phone IPCLIENTS 11xx 12xx Require config settings to specify 11679 encryption nonencryption of RTCP stream IPCLIENTS 11xx12xx SIP Can not failover when Deny new service 11638 on SMGR IPCLIENTS U S Federal JITC testing 11x0 phone play user busy 11626 instead of PNT Preemption Notitifcation Tone IPCLIENTS Phone display blank screen and then reboot after checking 11628 for update IPCLIENTS 1140 IP Office crash after call is parked and unparked 11663 IPCLIENTS 11xx 12xx SIP phones refresh interval is set to 4 minutes 11675 for IPOffice instead of 2 5 minutes Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 4 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme PCLIENTS Presence does not support the parallel forking feature in 11535 Avaya Aura IPCLIENTS Making a call as the phone does failback from S2 to S1 11615 may cause a phone reboot IPCLIENTS The failback should be delayed until the active call or call 11791 on hold on secondary user will be dropped IPCLIENTS Cannot unhold call when making call from non SRTP user 11810 to SRTP user IPCLIENTS If you have multiple users and press the service key while 11820 loging in these multi users it could cause phone to r2. Phone 1120E Graphite w Eng Keys w o PS GSA NTYSO3CAE6 N0142351 IP Phone 1120E SIP Graphite w Icon Keys w o PS RoHS NTYSO3DAE6 N0O142352 IP Phone 1120E SIP Graphite w Eng Keys w o PS ROHS IP Phone 1140E NTYSO5AC NO132702 IP Phone 1140E Graphite w Icon Keys w o PS NTYSO5ACE6 N0132704 IP Phone 1140E Graphite w Icon Keys w o PS RoHS NTYSO5BC N0132703 IP Phone 1140E Graphite w Eng Keys w o PS NTYSO5BCE6 N0132705 IP Phone 1140E Graphite w Eng Keys w o PS RoHS NTYSO5BCGSE6 N0132706 IP Phone 1140E Graphite w Eng Keys w o PS GSA NTYSO5CAE6 N0142353 IP Phone 1140E SIP Graphite w Icon Keys w o PS RoHS NTYSO5DAE6 N0142354 IP Phone 1140E SIP Graphite w Eng Keys w o PS ROHS 1120E and 1140E IP Deskphones with PEC codes later than those in the table above will not show this behavior That is 1120E with PEC Codes with D in them NTYSO3ADE6 NTYSO3BDE6 or higher where this character in the PEC Code is D E F or beyond will not show this behavior Similarly 1140E PEC Codes NTYSO5AEE6 NTYSO5BEE6 NTYSO5BEGS or above will not show this issue Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 6 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme The Figure below provides an explanation of where to identify the PEC and Hardware Release Number on the white product label located on the back of the IP Deskphone CPC Code Serial Number Manufacturing date yyyy mm dd a
3. set to PPM if Personal Profile Manager with Avaya Aura SM CM is used NO the IP Deskphone does not download the service package Used with most other call servers ENABLE_SERVICE PACKAGE PPM ADDR_BOOK_MODE NETWORK LOCAL BOTH This parameter selects the address book that is used to search for other users The default setting is NETWORK NETWORK downloads the user s address book from the network New address book entries are uploaded to the network LOCAL creates a user address book and stores it locally on the IP Deskphone used with Aura in support of the Gobal Search BOTH attempts to download a network address book and keep a copy on the IP Deskphone If a network address book is available the IP Deskphone functions as if NETWORK mode has been selected ADDR_BOOK_MODE LOCAL HHH HH HHH DISABLE PRIVACY_UI YES NO This parameter disables the privacy setting in Ul menus Disabling the privacy setting in Ul menus disables the user s ability to configure privacy options incoming and outgoing Caller ID YES disables the privacy setting in the UI menus used with Aura NO enables the privacy setting in the UI menus NO is the default DISABLE PRIVACY_UI YES MKI_ENABLE YES NO This parameter indicates whether to use the Master Key Identifier MKI or not YES MKI is configured NO MIK is not configured default MKI_ ENABLE NO Copyright Avay
4. Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP1 Readme This file is the Readme document for the Avaya 1100 and 1200 Deskphone SIP Release 4 4 Service Pack 1 software SIP 4 4 1 for the 1220 1230 1120E 1140E 1165E IP Deskphones This file describes the contents of the April 2014 4 04 14 release software distribution package Note that 1100 and 1200 Series SIP Software Release 4 4 SP1 is on Controlled Introduction for customers considering migrating their existing 1100 1200 Series SI P capable IP Deskphones to Avaya Aura Please follow the directions on the Avaya Support Download page to ensure a successful migration SIP SW R4 4 SP1 is available without restrictions for customers using the SIP 4 4 SP1 as a maintenance release with CS1000 CS2100 or B5800 Customers should consult IP Office release information for the specific 1100 1200 Series SIP software that is supported with the IP Office platform SIP 4 4 SP1 software is supported on the 1220 1230 1120E 1140E 1165E IP Deskphones used with Avaya Aura Communication Manager with Avaya Aura Session Manager The SIP 4 4 SP1 software will not load or operate on any other models This release supersedes previous Avaya 1100 and 1200 Deskphone SIP Releases 4 4 4 3 4 1 4 0 software releases Note that support for the 1100 1200 Series SI P capable P Deskphones with Avaya Aura was first introduced with 1100 1200 Serie
5. a 2014 All rights reserved Issued 28 April 2014 Page 10 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme License Agreements License agreements are available at https support avaya com Copyright 2014 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 11 of 11
6. and SE17 1220 1230 1120E 1140E 1165E IP Deskphones New Features in SIP 4 4 SP1 Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP1 contains the following new features NONE Removed Features in SIP 4 4 SP1 Avaya 1100 and 1200 Deskphone SIP Release 4 4 SP1 removes the following functionality Removed with this release NONE Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 2 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme SIP 4 4 SP1 Package Content The SIP Software Release 4 4 SP1 package contains all the files necessary to upgrade Avaya new or previously installed Avaya 1120E 1140E 1165E 1220 and 1230 IP Deskphones to the SIP Software Release 4 4 SP1 Language files are available on the Avaya Support portal and include some translation additions and improvements Language files are used for localization of IP Deskphones and need to be updated separate from the SIP Software upgrade The Language files are downloaded to the IP Deskphone via the Provisioning file Up to five language files can be downloaded to the IP Deskphones More details can be found in NN43170 600 SIP Software for Avaya 1100 Series IP Deskphones Administration Guide and the NN43170 601 SIP Software for Avaya 1200 Series IP Deskphones After a language file is downloaded to the IP Deskphone the end user can change the language that is displayed on the IP Deskphone by selecting the correspon
7. ding language in the Preferences menu Czech Danish Dutch Finnish French German Greek Hungarian Italian Japanese Latvian Norwegian Polish Portuguese Russian Slovenian Spanish Swedish Turkish System specific parameters should be entered into the DeviceConfig file which is available for separate download at FTP site New configuration parameters introduced with this release of software are shown in Appendix 1 Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 3 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme SIP 4 4 1 Resolved Issues The SIP Software Release 4 4 SP1 continues to improve the overall quality of the IP Deskphones software through delivery of ongoing resolution of Avaya identified work items and customer reported issues The following table includes the list of externally reported field issues resolved with this release of software compared to SIP 4 4 External ID Internal ID Issue Description SR IPCLIENTS Avaya 1120E set does not use the correct URI contact 1 4643739935 11669 when populating the Refer To header of a SIP REFER SR IPCLIENTS IP PHONE 1230 and 1230 phones do not auto login after 1 4627082071 11639 outage if user answers no to Proxy question SR IPCLIENTS Do not auto recover and get stuck at a license failure after 1 4756420032 11684 a data Network outage IPCLIENTS Client reboots when receiving BFCP in SDP
8. eboot defsw131455 If using SRTP with SRTP_CIPHER_2 AES CM_128 HMAC_SHA1_80 the originator can not hold a call Need CM 03 0 124 0 20803SP Product Advisements for SIP 4 4 and above SIP 4 4 does not include support for the following features Contact Center features are not supported on 1100 1200 Series SIP capable P Deskphones with Avaya Aura The 1100 and 1200 Series IP Deskphones with SIP Software R4 4 are not supported as Contact Center devices with Avaya Customers who need Contact Center features on their Deskphones should use 96x1 IP Deskphones Bridge call appearance is not supported with Avaya Aura Mutli user login does offer some mult user features Idle 1100 1200 I P Deskphones appear as offline in 96x1 I P Deskphones presence status For customers who have a mix of 1100 1200 IP Deskphones with Avaya 96x1 IP Deskphones limitations exist for how the 1100 1200 presence status shows up on 96x1 IP Deskphones when the 1100 1200 IP Deskphones are in idle state Busy On the Phone and Away activities are correctly displayed Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 5 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme Product Advisements for SIP Software Release 4 3 SP1 and earlier The following is a list of Product Advisements or notes associated with SIP Software Release 4 3 Service Pack 1 or earlier Some advisements remain from previous releases of s
9. nd week M yyyyww 2D Barcode Hardware Release number PEC Code MAC Address The following Product Advisements are related to known product behavior related to network conditions hardware and accessories IP Deskphone s performance will be diminished during broadcast storms applies to all the I P Deskphones By default network traffic to the IP Deskphone will be accepted based on the packet s destination MAC address The phone will therefore accept in addition to all unicast packets sent to the phones MAC address all broadcast and multicast packets as well If the network environment results in a high amount of broadcast or multicast traffic the IP Deskphone s performance may be impacted If Voice 802 1Q is enabled on the phone the phone can then be provisioned to filter some or all of the broadcast or multicast traffic If VLAN Filter is enabled packets will be accepted by the phone based on the packet s destination MAC address as well as the packet s VLAN tag Untagged packets and packets with a VLAN tag different from the Voice VLAN ID will be prevented from reaching the phone This will protect the voice application from excessive traffic sent to the broadcast address or to the multicast addresses But please be aware if VLAN filtering is enabled on the phone one must ensure that voice packets are tagged with the appropriate VLAN ID as they exit the network switch or else the packets will be drop
10. oftware whereas other advisements reflect new or changed behavior found or introduced with SIP Software Release 4 4 Feature interaction issue between local phone 3 way conferencing and putting users on hold Putting a user on hold while in the local phone 3 way conference may cause Music on hold to play Limitations to User Data memory usage User data such as custom ring tones images etc must not exceed a total of 500kB There may be not enough space in the file system for other data e g phone logs language files user preferences address books Inbox Outbox etc Potential for multiple reboots when upgrading earlier vintages of 1120E and 1140E IP Deskphones Some earlier vintages of 1120E and 1140E IP Deskphones may go through a number of reboots before the SIP Software Release 4 4 upgrade is installed due to a different memory configuration on these earlier models See the chart below for vintages of 1120E and 1140E IP Deskphones that may exhibit this behavior Not that this has changed from a previous communication where the earlier vintages of the 1120E and 1140E IP Deskphones noted below were said to be not supported at all IP Phone 1120E NTYSO3AC NO132697 IP Phone 1120E Graphite w Icon Keys w o PS NTYSO3ACE6 N0132699 IP Phone 1120E Graphite w Icon Keys w o PS RoHS NTYSO3BC N0132698 IP Phone 1120E Graphite w Eng Keys w o PS NTYSO3BCE6 N0132700 IP Phone 1120E Graphite w Eng Keys w o PS RoHS NTYSO3BCGSE6 N0132701 IP
11. ped by the filter Throughput may be slow for large file transfers on conversions from GigE to LOOMbit applies to the 1120E 1140E and 1165E IP Deskphones In networks in which a PC is connected to the IP Deskphone s PC port and the PC s NIC speed is LOOMbit but the network speed is at GigE large file transfers to the PC can take quite a long time This is an issue with large file transfers only Due to the speed mismatch between the phone s two ports the buffers in the phone can overflow resulting in retransmissions Although the IP Deskphones support Ethernet flow control 802 3x the support is only implemented on the phone s PC port not on the phone s network port Ethernet flow control is a mechanism were the IP Deskphone can request a brief pause from the transmitting Ethernet device if the IP Deskphone buffers are about to overflow Ethernet flow control cannot be implemented on the phone s network port since it impacts the phone s voice quality As a result in environments were the network is GigE but the PC NIC is only 100Mbit large file transfers from the network to the PC can take quite a long time On the other hand since Ethernet flow control is implemented on the phone s PC Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 7 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme port in environments were the PC NIC is GigE but the network is only LOOMbits large file transfer
12. s SIP 4 4 Software and it is recommended that customers review additional information available at the SIP 4 4 download page on Avaya Support portal as well as any subsequent Service Packs to ensure a successful migration The information in this document is accurate as of the issue date and subject to change Please refer to the Advisements in this file for important information prior to deploying this software SIP 4 4 SP1 Compatibility Avaya recommends an upgrade to this SIP Software Release 4 4 SP1 for all applicable IP Deskphones and Call Servers at the earliest convenience This SIP Software Release 4 4 SP1 is compatible with the following minimal Call Server platforms e Avaya Aura 6 2 Feature Pack 2 1220 1230 1120E 1140E 1165E Avaya Aura Communication Manager 6 3 Avaya Aura Session Manager 6 3 6 3 2 Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 1 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme Avaya Aura System Manager 6 3 2 Avaya G430 G450 Media Gateway 6 3 Avaya Aura Conferencing 7 2 Avaya Aura Presence Services 6 2 Avaya Aura Messaging 6 2 Avaya Session Border Controller for Enterprise 6 2 Avaya one X Communicator 6 1 6 e Avaya Branch Gateway B5800 Release 6 2 1220 1230 1120E 1140E IP Deskphones only e Avaya Communications Server 1000 CS1000 R7 6 1220 1230 1120E 1140E 1165E e Avaya Communications Server 2100 CS2100 Release SE13 SE16
13. s should be well managed by the phone s Ethernet flow control mechanism Some models of Plantronics Bluetooth headset may unexpectedly become unpaired applies to the 1140E and 1165E I P Deskphones An issue was uncovered with certain Plantronics Bluetooth headsets including the formerly validated Plantronics Voyager 510 510S in which the headset may unexpectedly become unpaired If the unpair occurs during an active call all audio will be lost to and from the headset In such a situation the call will remain active and the user is recommended to switch to handset or handsfree Due to the severity of this issue Avaya does not recommend the use of the Plantronics Voyager 510 510S headset The 1165E IP Deskphone is not supported with IP Office Backlight I nteraction with USB devices applies to the 1120E and 1140E IP Deskphones Some USB devices i e Mice or Keyboards send regular coordinate update messages to the phone even when the device is not being used This can cause the sleep mode for the backlight to not be properly invoked Power disruption during software upgrade will corrupt the upgrade applies to all the I P Deskphones During a software upgrade if a power disruption is experienced by the phone the software upgrade will fail In some instances a power disruption during an upgrade may also corrupt the existing software on the phone If this corruption should occur the phone will fail over into its boot code known as Boo
14. skphone or not YES Avaya Aura specific features are active NO Avaya Aura specific features are not active AVAYA_AURA_MODE_ENABLE YES USE DEFAULT DEV_CERT YES NO This parameter controls the use of the default device certificate for HTTPS TLS connections YES The default device certificate is used for HTTPS TLS connections when a customer device certificate is not installed NO The default device certificate is not used USE DEFAULT_DEV_CERT YES The following four parameters existed previously Note the following settings shown are required when the phones are used with Aura DeviceConfig dat ENABLE SERVICE PACKAGE YES NO PPM This parameter toggles the subscription to the call server service package When the IP Deskphone connects to a call server that does not recognize the service package the subscription for the service package fails If this happens ad hoc conferencing is not available even if the call server supports ad hoc conferencing You can configure values for ad hoc conferencing when the service package is not retrieved The IP Deskphone retrieves the service package based on a configurable Boolean value HHH HHH SH Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 9 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme YES the IP Deskphone downloads the service package Used with AS5300 and CS2k call serveres PPM it should be
15. tC BootC will automatically try to restore the phone s software from the image on a call server But for the 1100 Series and the 1200 Series IP Deskphones if the phone s software was obtained from a TFTP server instead in order to restore or upgrade the software from BootC a manual TFTP download from BootC must be performed The Manual TFTP Download from BootC Procedure is documented in the IP Phones Fundamentals NN43001 368 NOTE Caution should be exercised to avoid power disruptions during software upgrades Copyright Avaya 2014 All rights reserved Issued 28 April 2014 Page 8 of 11 Avaya 1100 and 1200 Deskphone SIP Release 4 4 1 Readme Appendix 1 New Changed DeviceConfig parameters The following two parameters are new with 1100 1200 IP Deskphones SIP Software Release 4 04 SP1 USE UNENCRYPTED_SRTCP YES NO This parameter controls UNENCRYPTED_SRTCP session parameter in SDP Default NO USE UNENCRYPTED_SRTCP NO TCP_SIP_PING_FAILBACK YES NO This parameter enables SIP PING messages when TCP or TLS signaling is enabled to determine if a UAS is alive and triggers failback Default NO TCP_SIP_PING FAILBACK NO The following two paramters below are not new to SP1 but are new to SIP 4 04 and are critical if using 1100 1200 with Avaya Aura DeviceConfig dat AVAYA_AURA_MODE_ENABLE YES NO This parameter is a command that specifies if Avaya Aura specific features are active on the IP De
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