AT&T Classic Mail Voice Messaging System User's Manual
Contents
1. A message telling you to enter your mailbox number and password plays 5 To make the CLASSIC MAIL system disconnect pes Chapter 3 Your Messages 27 Handling Your Messages If you hangup after listening to a message the CLASSIC MAIL system automatically saves the message for you as an old message While listening to a message you have several options The dial pad menu in Figure 3A lists these options ABC DEF 1 3 Replay Goto next Mark for message deletion 5 E Figure 3A Dial pad 4 5 menu of touch tone Reply Forward a Listen to copy envelope commands PRS TUV WXY 7 8 9 Backup Pause Fast forward 9 secs resume 9 secs Listen Skip to to previous end message CLASSIC MAIL System Mailbox User Guide Deleting and Undeleting Messages You can delete a message by marking it for deletion and then hanging up Prior to hanging up you can undelete any message accidentally marked for deletion To delete a message 1 Listen to a message 2 mark the message for deletion Hear confirmation To undelete a message 1 While listening to messages press fal 2 To undelete a message just deleted press Hear confirmation If the CLASSIC MAIL system tells you that your mailbox is getting full you should start deleting your messages Chapter 3 Your Messages 29 Replying to a Message If you receive a message from other mailbox owners you can reply directly with a call2. Open your mailbox A status message plays CLASSIC MAIL System Mailbox User Guide 2 To change your mailbox options press 3 To setup message waiting alert press 4 change the message waiting alert interval press 5 Enter an interval number between five and two hundred fifty five minutes You can also set up an off site message alert If you do the CLASSIC MAIL system will call you at an outside phone number or pager when a new message arrives See The CLASSIC MAIL system can also light the message waiting light on your telephone or a light on a message waiting panel whenever you have new messages See the CLASSIC MAIL System Reference Guide for instructions Chapter 3 Your Messages 25 Listening to Your Messages When you listen to your messages you ll hear them in this order Urgent messages 2 New messages and certified receipts 3 Previously heard messages Urgent messages and certified receipts are discussed later in the section Special Delivery Options To listen to your messages 1 Open your mailbox Hear a status message 2 To hear the first message pres ill CLASSIC MAIL System Mailbox User Guide If the message is urgent hear a prompt If a certified message that you sent has been received hear a receipt 3 To hear the next message After listening to your messages if you want the CLASSIC MAIL system to hang up 4 Return to the top level menu press al
3. an operator or receptionist is called an attendant and a phone extension is called an intercom Chapter 1 Before You Begin You should also know how to perform these basic phone operations e Answer an outside call e Call another intercom e Transfer an outside call Your phone should resemble one of the phones in Figure 1A The number and types of buttons will vary depending upon the model of phone system and the types of phone sets you have There should be voice mail labels on the buttons similar to the one shown in for lines that are assigned to the CLASSIC MAIL system Line Buttons Figure 1A Typical Merlin telephones Dial Pad Message Waiting Light CLASSIC MAIL System Mailbox User Guide voice Figure 1B Voice mail lables mail No matter how many additional buttons your phone has the dial pad and the numbered keys you press to make a call are the same on any phone You ll use the dial pad extensively for voice messaging so you should be familiar with the star the pound keys and with the term enter 29 which simply means press key or keys ABC DEF 1 2 3 GHI JKL MNO 4 6 Figure 1C Kevs used for CLASSIC MAIL PRS TUV WXY 7 8 9 voice messaging 5 functions per Star Key Pound Key Chapter 1 Before You Begin 9 Commonly Used Keys There are certain keys on the dial pad that have a consistent use no matter what you re doi
4. and 999 Hear confirmation Reviewing the Settings for Off Site Message Alert To review the off site message alert settings 1 Open your mailbox 2 To change mailbox settings press 3 To setup off site message alert press E 4 To review the settings press 6 Chapter 4 Off Site Message Alert 49 The CLASSIC MAIL system will confirm the level of off site message alert the phone or pager number it s calling the number of attempts it will make the interval between attempts and whether you ll be alerted on all new mes sages or only just the urgent ones for each of the two numbers you may have specified Transferring Calls into the CLASSIC MAIL System The procedure you use to transfer incoming callers into the CLASSIC MAIL system will depend upon the type of Merlin telephone system you have If you have a Merlin 206 410 820 or Merlin Plus use the procedure Trans ferring Outside Callers that immediately follows If you have a Merlin 1030 3070 operating with line pool keys on your telephones use the procedures described in the sections Merlin 1030 3070 Transfer Procedures for Atten and Merlin 1030 3070 Transfer Procedures for Non Attendants located at the end of this chapter Chapter 5 Transferring Calls Into the CLASS C MAIL System 51 Transferring Outside Callers To transfer a caller to the CLASSIC MAIL system 1 Ask the caller to hold 2 Press the hold button
5. are marked urgent Chapter 4 Off Site Message Alert Off site message alert works this way e Set up off site message alert by entering the phone or pager numbers at which you want to be contacted You can list up to two phone numbers to be called in succession or up to two pager numbers or one of each e Turn on the feature when you leave your office and indicate whether you want to be alerted to all new messages or only those marked urgent e The CLASSIC MAIL system calls you n times at the first number at regular intervals where n is the number of call attempts you set You set the number of call attempts between 1 and 9 and the interval between 5 and 999 minutes Next if you specify a second number the CLASSIC MAIL system calls you there the specified number of attempts CLASSIC MAIL System Mailbox User Guide e Ifthe CLASSIC MAIL system reaches your pager it displays the number you ve specified to call to check your messages If the CLASSIC MAIL system reaches you at a phone number a recorded voice says there is a new message for you and you press any key and open your mailbox to listen to the message After listen ing you can proceed with regular message disposition If another message arrives the CLASSIC MAIL system alerts you again If the CLASSIC MAIL system cannot reach you at the specified numbers it will leave a message in your mailbox telling you of its attempts Th
6. the prompt urgent message when you listen to it When you listen to a certified message a receipt is sent back to the mailbox owner who sent you the message For example Mary Franklin has listened to the following message at 2 00 p m December 13 The receipt is followed by a playback of the message that was sent You can fast forward through this playback as well as any other message See the dial pad menu shown in Figure 3A Chapter 3 Your Messages 35 Group Lists To send a message to a group you first have to create a group list A group list can be as big as all the mailboxes in your system this group list is already setup for you by the CLASSIC MAIL system or as few as two When you create a group list you assign and record a name such as Managers and the system assigns a number from 802 to 805 801 is automatically and permanently assigned to the all mailboxes group list to the list Then you enroll the mailbox number of everyone you want included When have finished creating the list you can review the list To create and review a group list 1 Open your mailbox 2 To change mailbox settings CLASSIC MAIL System Mailbox User Guide 3 For group lists Hear an informational message If group lists already exist you ll hear their names and numbers 4 To create a group list 3 Record a name for the list at the tone 6 hear confirmation 7 Enter the mailbox number OR t
7. up to 180 seperate messages Getting Into the CLASSIC MAIL System There are several ways to reach the CLASSIC MAIL system e Select a CLASSIC MAIL system access line on your Merlin telephone and dial the access code normally the star key CLASSIC MAIL system access lines are the lines labeled as shown in e From an outside line call your company and ask the operator to transfer you to the CLAS SIC MAIL system CLASSIC MAIL System Mailbox User Guide e From an outside line call your company and wait for the CLASSIC MAIL system s auto mated answering service to answer Once you gain access to the CLASSIC MAIL system you will be instructed to press various keys on your telephone dial pad These instructions will lead you through the use of the CLASSIC MAIL system s features If you don t hear the instruction you expected or if you re not sure what to do wait and these instructions will repeat Often these repeated instructions will contain additional information about using the CLASSIC MAIL system s features Chapter 1 Before You Begin Your Mailbox First Time Use You must create a password the first time you open your mailbox You will also record your name for the company directory Finally you should enter the first four letters of your last name into the company directory so callers who don t know your mailbox number can still leave messages in your mailbox To open and use your mailbox the fi
8. you like And if you are tempo rarily out of your office you can have the CLASSIC MAIL system notify you at a phone or pager number each time anew message arrives This booklet contains instructions for using the CLASSIC MAIL system features It includes the following chapters e Chapter 1 Before You Begin discusses what you need to know to get started using the CLASSIC MAIL system Preface e Chapter 2 Your Mailbox discusses how to open and initialize your voice mailbox e Chapter 3 Your Messages discusses how to listen to your messages e Chapter 4 Off Site Message Alert discusses how to use the CLASSIC MAIL system to alert you that you have messages even when you are out of the office e Chapter 5 Transferring Calls into the CLASSIC MAIL System discusses how to transfer outside callers into the CLASSIC MAIL system Instructions on how to install the CLASSIC MAIL system are contained in a separate document the CLASSIC MAIL System Reference Guide CLASSIC MAIL System Mailbox User Guide Before You Begin Before You Begin You probably already have many of the skills necessary to use the CLASSIC MAIL System Know Your Phone Using the CLASSIC MAIL system is a simple matter of using a touch tone phone You press various keys to gain access to your mailbox use its functions and move around in the system Before you use your mailbox you should know that
9. 3 Select a CLASSIC MAIL system access line then press H CLASSIC MAIL system access lines are the lines with the Voice Mail labels on your telephone line buttons You should now be connected to the CLASSIC MAIL system 4 To transfer a caller press E An instruction to enter the outside line number to be answered plays 5 Enter the line number of the outside line the call is on Line 1 normally corresponds to the outside line button directly above the intercom button on your phone CLASSIC MAIL System Mailbox User Guide Figure 5A shows the typical line numbering method used by Merlin 206 410 820 and Merlin Plus telephone systems Figure 5A Line numbering for Merlin 206 410 820 and Plus telephones If the caller wants to be transferred into the CLASSIC MAIL system in order to retrieve messages from their own mailbox hang up now If the caller wants to leave a message for someone else continue with steps 6 through 8 6 Enter the intercom or mailbox number of the destination party Chapter 5 Transferring Calls Into the CLASSIC MAIL System 53 7 If you know the destination party is not available or if you want to place the calling party directly into the mailbox without ringing the intercom E 8 Hang up Note There may be situations where you are notable to transfer callers into the CLASSIC MAIL system because you lack the necessary line appearances on your telephone In these situations we reco
10. Dl CLASSIC MAIL VOICE MESSAGING SYSTEM Mailbox User Guide VOICE MESSAGING SYSTEM ATsT CLASSIC MAIL Mailbox User Copyright 1993 AT amp T 585 321 114 All Rights Reserved Issue 1 june 1994 Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing However information is subject to change Federal Communications Commission FCC Interference Notice This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference when equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if no installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense Securit Asa CPGE of new telecommunications equipment you should be aware of the significant and growing problem of theft of long distance services by third parties known commonly as toll fraud It is particularly important that you understand and take appropriate steps to deal with this crime because under applicable tariffs you will be responsible f
11. Mailbox If the alternate greeting is in operation the CLASSIC MAIL system instructs you 3 To record mailbox greeting s press 4 To switch the greeting that is currently in use press E A confirmation message plays CLASSIC MAIL System Mailbox User Guide Your Messages J our Messages Letting the CLASSIC MAIL System Answer Your Calls The CLASSIC MAIL system will answer your incoming calls if you do not If the CLASSIC MAIL system answers callers will be greeted and instructed to leave a message Knowing When You Have Messages Anytime you have a new message the CLASSIC MAIL system attempts to let you know The CLASSIC MAIL system s normal method of message alert is to call you on your intercom line and announce that anew message has arrived The CLASSIC MAIL system will continue these attempts until you have either listened to the complete message or deleted it Chapter 3 Your Messages 23 The CLASSIC MAIL system allows you to turn this feature off or on and to set the time interval between alert attempts You must have your telephone s Intercom Voice Announcement feature turned on in order to make this feature work To turn message waiting alert off on 1 Open your mailbox A status message plays 2 To change your mailbox options pes El 3 setup message waiting alert press E 4 turn message waiting alert off on press change the message waiting alert interval 1
12. Record an introduction press 4 To accept the recording press 5 Enter a destination mailbox or group list number 801 to 805 Hear confirmation CLASSIC MAIL System Mailbox User Guide 6 To accept press fai OR to cancel press bk Hear confirmation Listening to Envelope Information Messages are enclosed in envelopes Envelopes include information that tells you when the message was sent and if the message was sent from another mailbox by whom To listen to a message envelope l Listen to a message 2 To hear envelope information press Chapter 3 Your Messages 33 Sending a Message To send a message from your mailbox 1 Open your mailbox 2 send a message press Py 3 Record your message at the tone and mem kg OR to continue the recording press Pl 4 accept the recording press 5 Enter the destination mailbox or group list number 801 to 805 OR to use the company directory press Hear confirmation 6 send the message press d OR to mark the message urgent press 1 CLASSIC MAIL System Mailbox User Guide OR to send the message by press E certified delivery OR for both urgent and certified options press E OR to cancel press E A confirmation plays Special Delivery Options The messages that callers leave in your mailbox maybe marked with the special delivery options of urgent or certified or both urgent and certified An urgent message is preceded by
13. er for example Chapter 2 Your Mailbox 19 for those times when you re away from the office I m not in today but please leave a message and I ll be alerted and return your call immediately or out of town I m out of town until Wednesday but if you leave a message get back to you when I retum Or dial 0 and ask our attendant to connect you to Sue Redford who can help you with your order The CLASSIC MAIL system allows callers to mark their messages urgent Urgent messages will be delivered to you before other messages To use this feature you might want to add a sentence to your greeting such as Jf this message is urgent press pound afier you record your message and press three to mark it urgent To record a greeting l Open your mailbox 2 To change mailbox options press ED A message about the status of your mailbox and instructions about recording a greeting plays 3 Torecord a mailbox greeting pres CLASSIC MAIL System Mailbox User Guide 4 To record a primary greeting press fil OR to record an alternate greeting press 5 Record your greeting at the tone 6 To end the recording press OR to start over pressi 7 To listen to the confirmation ves a The greeting is now installed Each greeting can be up to three minutes long Switching a Greeting To switch a greeting from alternate or primary 1 Open your mailbox 2 To change mailbox options Chapter 2 Your
14. f the caller wants to leave a message for someone else continue with steps 6 through 8 6 Enter the intercom or mailbox number of the destination party CLASSIC MAIL System Mailbox User Guide 7 If you know the destination party is not available or if you want to place the calling party directly into the mailbox without ringing the intercom press 8 Hang up Merlin 1030 3070 Transfer Procedures for Non Attendants If you have a Merlin 1030 3070 system and your tele phone has line pool keys you will not be able to transfer callers into the CLASSIC MAIL system using the previ ously described procedure because you will not know the line number of the outside line to transfer In this case we recommend that you either e Transfer the caller back to the attendant and ask the attendant to transfer the caller to the CLASSIC MAIL system Chapter 5 Transferring Calls Into the CLASSIC MAIL System 57 e Tell the caller that you will transfer them to the CLASSIC MAIL system Transfer the caller to intercom 11 and hang up The CLASSIC MAIL system will prompt the caller to enter the intercom number of the party they want to reach After they enter it the CLASSIC MAIL system will transfer them You will not be able to dial the desired inter com number for them because your Merlin telephone does not generate Touch Tone signals during intercom calls These Touch Tone signals are required to dial into CLASSIC MAIL syste
15. is message will be automatically deleted once you listen to it Telling the CLASSIC MAIL system which phone or pager to call can be as simple as entering a seven digit number however sometimes your off site number will require an additional prefix or an area code Chapter 4 Off Site Message Alert 47 In addition some pagers may require a pause to allow them to answer the page and display the number or mailbox you should call or an extra code such as the star or the pound key If a pause or a special code is required you embed them in the sequence of numbers by first entering the star key For example if your pager requires a pause you would enter the pager number to call then the star followed by a number 1 to 9 to indicate how long a pause in seconds is required then your mailbox number Pause 8 seconds 1 408 555 1212 8 12 Mailbox Number If your pager required a pound sign to be entered after the number of the phone or in this case the mailbox from which the page came you would enter a star and pound sign at the end 1 408 555 1212 812 Pound Sign CLASSIC MAIL System Mailbox User Guide Once all the codes are entered you press twice to tell the CLASSIC MAIL system that the operation is finished and to accept the entry The CLASSIC MAIL system allows you to enter a total of up to 32 digits and accepts the several keys as special codes to cover various paging circumstances The special
16. key codes are shown in Table 4A Table 4A Special codes Pause for 1 9 sec in the dialing sequence Chapter 4 Off Site Message Alert 43 Setting Up Off Site Message Alert to a Phone To set up off site message alert to an off site phone 1 Open your mailbox 2 To change mailbox settings 3 To setup off site message alert 4 To setup the first number OR to set up the second number 5 To tell the CLASSIC MAIL system to dial an outside phone 6 Enter the off site phone number including any extra digits or codes If you make a mistake Hear confirmation CLASSIC MAIL System Mailbox User Guide vs E wes A press ll press Ki m ves Eli 7 To accept OR to re enter the number wes EI press EJ Repeat steps 4 through 7 to set up a second off site phone or go through the steps that follow for setting up a pager Setting Up Off Site Message Alert to a Pager To setup off site message alert for a pager 1 Open your mailbox 2 To change mailbox settings 3 To setup off site message alert 4 To setup the first number OR to set up the second number 5 To dial a pager Chapter 4 Off Site Message Alert ves E ress press ll press 2 press E 45 6 Enter the pager number press E including any extra digits or codes If you make a mistake press EJ Hear confirmation 7 To accept press EJ OR to re enter the number press EJ Repeat steps 4 through 7 to set up a seco
17. ll 1 317 322 6646 or send Fax to 1 317 322 6699 Support Telephone Numbers In the U S AT amp T provides a toll free customer helpline 24 hours a day In the U S call the AT amp T Helpline at 1 800 628 2888 or your Authorized Dealer if you need assistance when installing programming or using your system For assistance outside the U S contact your local AT amp T authorized representative Fable of Contents 1 Before you Begin 7 2 Your Mailbox Recording a Greeting i 15 19 3 Your Messages 23 Letting CLASSIC MAIL Answer Your Calls 23 Knowing when You Have Messages 23 Listening to Your Messages 26 iii 4 Off Site Message Alert How Off Site Message Alert Works Setting Up Off Site Alert to a Phone Turning Off Site Message Alert On or Off Setting the Number of Attempts Determining How Often You re Alerted 39 Si 39 Si 44 i 46 41 i i 48 5 Transferring Calls Into the CLASSIC MAIL System i 51 Transferring Outside Callers 51 Merlin 1030 3070 Transfer Procedures for Attendants 54 Merlin 1030 3070 Transfer Procedures for Non Attendants 57 Preface To streamline your telephone communication your company has just installed a new round the clock voice messaging system the CLASSIC MAIL Voice Messaging System When you can t take calls the CLASSIC MAIL system answers your phone and stores messages in your personal mailbox You can check your messages when ever and from wherever
18. m As a courtesy to the caller it s a good idea to tell them in advance the intercom number of their desired party Note that this procedure will not work for calls arriving on lines that have been identified to the CLASSIC MAIL system as being out of service CLASSIC MAIL System Mailbox User Guide 585 321 114 2911034 1 Issue 1 June 1994 O m gt o 7 gt gt gt m UJ gt lt p m 2 Q c m
19. mmend that you transfer the caller back to the attendant who can then transfer the caller into the CLASSIC MAIL system Merlin 1030 3070 Transfer Procedures for Attendants If you have a Merlin 1030 3070 system and you are the attendant use the procedure that follows Note that your telephone should have line appearance buttons similar to those shown in to use this procedure To transfer a caller to the CLASSIC MAIL system 1 Ask the caller to hold CLASSIC MAIL System Mailbox User Guide 2 Press the hold button 3 Select a CLASSIC MAIL system access line then press CLASSIC MAIL system access lines are the lines with the Voice Mail labels on your telephone line buttons You should now be connected to the CLASSIC MAIL system 4 To transfer a caller press H An instruction to enter the outside line number to be answered plays 5 Enter the line number of the outside line the call is on Line 1 normally corresponds to the outside line button directly above the intercom button on your phone Figure 5B shows the typical line numbering method used by Merlin 1030 3070 attendant telephones If the caller wants to be transferred into the CLASSIC MAIL system in order to retrieve messages from their own mailbox hang up now Chapter 5 Transferring Calls Into the CLASSIC MAIL System 55 Figure 5B Line numbering for Merlin 1030 3070 Attendant telephones BE 5 25 5 26 5 27 5 28 529 I
20. nd off site pager Turning Off Site Message Alert On or Off To turn off site message alert on or off 1 Open your mailbox 2 To change mailbox settings press E 3 To setup off site message alert press E CLASSIC MAIL System Mailbox User Guide 4 To turn off site message alert off on for the first number OR to turn it off on for a second number Hear confirmation 5 be alerted to new urgent messages only OR if off site message alert is already set up for urgent messages only and you want of be alerted of all new messages Hear confirmation Setting the Number of Attempts s El mos i m To set the number of ring attempts 1 Open your mailbox 2 To change mailbox settings 3 To setup off site message alert Chapter 4 Off Site Message Alert 47 4 To select level 1 press A 5 To change the number of attempts press Eli Hear a message about the number of attempts 6 Enter a number f rom iio 9 Hear confirmation Determining How Often You re Alerted To specify the number of times the CLASSIC MAIL system will alert you at a given phone or pager number 1 Open your mailbox 2 To change mailbox settings press E 3 To setup off site message alert press E 4 To select level 1 press El CLASSIC MAIL System Mailbox User Guide 5 To change the interval and hear how press n alert is currently set up 6 To signify the number of minutes between alerts enter a number between 5
21. ng with voice messaging Returns you to the top level menu Transfers you to attendant Accepts an entry OR gives access to company directory Backs up to previous step or cancels an action Note If you have a Merlin Plus a Merlin 1030 3070 or a Merlin with Feature Package 2 installed you may have to press the pound key twice to generate a tone If you do not hear a tone when pressing your pound key try pressing it twice Know Your Mailbox A voice mailbox includes e personal password which allows you to open your mailbox and check messages e Primary and alternate greetings that callers hear when they reach your mailbox CLASSIC MAIL System Mailbox User Guide Your recorded directory name which callers hear when there is no primary or alternate greeting or when they use the company directorv mailbox number which is identical to your intercom number if you have an intercom or a three digit number beginning with 9 Primary Greeting 7 Password yo Alternate TR Greeting rd 2 4 sone nee Figure 1D Elements 2 Nea of your voice mail box Chapter 1 Before You Begin 11 You have been assigned either a regular mailbox or a guest mailbox If your mailbox number is from 0 79 you have a regular mailbox If your mailbox number is from 901 to 999 you have a guest mailbox Your mailbox is capable of storing up to 60 minutes of recorded messages and
22. o use the company directory Hear confirmation press El vc D wess D I 8 Repeat steps 6 and 7 until all the mailboxes you want to enroll are included 9 Toend 10 To review the list Chapter 3 Your Messages press H press EY 37 Deleting a group list eliminates the group list name and number and removes all associated mailboxes from the list To delete a group list l Open your mailbox 2 To change mailbox settings press E 3 For group lists press E 4 To delete a group list press 5 Enter the number of the group list you wanty to delete Hear confirmation 6 To verify press OR to cancel press CLASSIC MAIL System Mailbox User Guide Off Site Message Alert 1 Off Site Message Al ert How Off Site Message Alert Works With off site message alert you can be notified at an outside phone or at a pager each time a new message arrives in your mailbox You can setup this feature to call you at either of two numbers For example if you re a realtor showing a house you could tell the CLASSIC MAIL system to dial the phone number of the house first and if you don t answer after a specified number of attempts the CLASSIC MAIL system will dial a car phone or a pager You can turn this feature on and off set how frequently you receive an alert and set how many alert attempts you want the CLASSIC MAIL system to make Finally you can select off site message alert for only messages that
23. or payment of associated toll charges AT amp T cannot be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud Toll fraud can occur despite the preventative efforts of network providers and equipment manufacturers Toll fraud is a potential risk for any customer with telecommunications equipment having one or more of the following features 1 remote access 2 automated attendant 3 voice mail 4 remote administration and maintenance and 5 call forward ing remote This is not a product or design defect but a risk associated with equipment having one or more of the features described above If your new telecommunications equipment possesses any of these features please consult the relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or contact your AT amp T dealer for further details Trademarks MERLIN is a registered trademark of American Telephone amp Telegraph Corporation CLASSIC MAIL is a trademark of American Telephone amp Telegraph Corporation Warranty AT amp T provides limited warranty to this product Refer to the AT amp T Limited Warranty and Limitation of Liability in Appendix E of the CLASSIC MAIL System Reference Guide Ordering Information The order number for this book is 585 321 101 To order additional books call 1 800 432 6600 in the U S 1 800 255 1242 in Canada and from other countries ca
24. rst time 1 Ask your manager for the CLASSIC MAIL system access code and your mailbox number 2 Dial the access code from an available CLASSIC MAIL system line The top level menu message plays Chapter 2 Your Mailbox 15 3 Enter your mailbox number 4 To enter the temporary password press 0000 Hear an instruction to enter your new password 3 Enter a new password of four to eight digits 6 When you are finished press d Hear your password played back to you 7 To accept the password OR to start again press Hear an instruction to record your name at the tone 8 Record your name then veska Hear a prompt requesting that you spell the first four letters of your name CLASSIC MAIL System Mailbox User Guide 9 Using table 2A enter the first four letters of your last name exactly with two key presses per letter OR to re enter your name press al Hear confirmation 10 To accept the spelling res OR to re enter press di A 2andl J 5andl 7 and 3 B 2and2 K 5and2 8 and 1 C 2and3 L 5and3 8 and 2 D 3and1 M 6and 1 8 and 3 TEN Eo and EE dM Corresponding key T odi 3 and 3 O _ 6 and 3 9 and 2 sequences for letters G 4andl P 7and 1 9 and 3 H 4and2 1 1 and 2 I 4and3 7 and 2 The first key you press indicates the number on the key and the second indicates a letter s position on that key Chapter 2 Your Mailbox 17 For example to enter a Y yo
25. to their intercoms if the owner has an intercom number or reply with a message to their mailbox To call the sender s intercom 1 Listen to the message 2 To reply press 3 call the sender press 1 You ll be transferred to the sender s intercom If the sender does not answer you can leave a message Note To reply directly to the sender s intercom you must be listening to your messages from an outside telephone and it is required that the sender sent you the message from their mailbox by using the send message feature CLASSIC MAIL System Mailbox User Guide Any message you leave when you re replying to a message can be marked as urgent or certified or both urgent and certified To reply directly to the sender s mailbox l Listen to the message 2 To reply press 3 To reply with a message press PH OR to cancel press 4 Record your message at the tone and press d Note To reply directly to the sender s mailbox requires that the sender sent you the message from their mailbox by using the send message feature Chapter 3 Your Messages 31 Forwarding a Copy of a Message You can forward a copy of a message The person who receives the message can then save it delete it or respond to it You can mark a message you re forwarding as either urgent or certified or as both To forward a copy of a message Listen to a message 2 To forward the message press 3
26. u would press 9 and then press 3 to specify that Y is the third letter on the 9 key If your last name consists of fewer than four letters you just enter the letters needed For example if John Simon wants to enter his last name he follows these steps l For the first letter press CLASSIC MAIL system s recorded voice responds S 2 For the second letter press E CLASSIC MAIL system s recorded voice responds I 3 For the third letter eres Hl CLASSIC MAIL system s recorded voice responds 4 For the fourth letter press 3 CLASSIC MAIL system s recorded voice responds O CLASSIC MAIL System Mailbox User Guide It s a good idea to write down the sequence of keys corre sponding to your last name prior to entering these digits After you complete the spelling you will hear a spelling confirmation message and a message telling you about any messages in your mailbox Note Because Q and Z don t appear on the dial pad they require a special combination of key presses See table 2A Recording a Greeting Until you record your own greetings callers leaving messages in your mailbox will hear your recorded name and the CLASSIC MAIL system s instructions for leaving a message You can record two of your own custom greetings and change either of them when ever you like Having two greetings primary and alternate is useful because you can use one for everyday business and anoth
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