Home

AT&T 964 User's Manual

1. gt Press m Press store the minutes setting The screen displays A FM to select or FM K gt Press OONA RW dD BS SS Press store the setting The screen displays MOMTH _ to select the correct month lt 4 gt Press Press store the setting The screen displays OF pm j g amp o A et _ N 4 5 gt Press to select the correct day of the month Press QW g ES et K gt o _ A Press to select the correct day of the week Press to store the setting y wn s SS Assign an Extension Number to Your Phone 1 Press PROGRAM 2 Press until the screen displays EXTEHS TOM MO then press 3 Press V or 4 to select the desired extension number from 11 to 22 4 Press SAVE to store your selection NOTE If you duplicate an extension number you will hear a repeating short ring at all extensions Repeat Steps 1 4 and assign a different number from 11 to 22 store the setting The screen displays HAY OF WEEK SET UP SYSTEM FEATURES Turn COVM Indicator On or Off for Each Line If you subscribe to Voice Mail service with your local telephone service provider turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting You can turn the COVM indicator on or off for each line individually
2. 3 Hang up Your phone reminds you with a double beep every 30 seconds when a transferred call has not been answered To answer a transferred call pick up the handset or press the LINE button of the call to use the speakerphone or headset You will know an incoming call is a transferred call by the distinctive long rings NOTE If a transferred call is not picked up within three minutes the system will automatically disconnect the call 32 Enter Directory mode Store names and numbers in the directory Can also be used to store the switchhook flash needed to activate some custom calling Services DIRECTORY OPERATION RECORD AUTO ATTENDENT NEW CALLS gt DIRECTORY CALLER PROGRAM CID LIST PAUSE CONFERENCE VOLUME OPER 0 lt INTERCOM TRANSFER HEADSET Store a pause in a directory number AUTO REDIAL C SPEAKER Store a tone signal in a directory number Edit directory entries Scroll through directory entries Remove a directory entry Dial a number from the directory Enter characters of directory entries 33 DIRECTORY OPERATION This phone can store up to 200 names and phone numbers in the directory Names can be up to 16 characters long and numbers can be 32 digits long Because directory entries are stored in alphabetical order you may wish to enter names with the last name first in order to maintain consistency with the information sto
3. Make a Conference Call Place the first call on hold then dial the third party When this call is answered press to begin the conference call Transfer a Call to Another 964 Phone Press TRANSFER dial the extension where you re transferring the call then hang up DIRECTORY OPERATION pages 33 37 Enter Directory Mode Press DIRECTORY Store Names Numbers Press SAVE then follow the screen prompts Use dial pad keys to enter the name and number Press gt to move to the next character and lt to backspace Press gt twice to insert a space Press to enter a three second pause in the dialing sequence Press to store a switchhook flash Review Directory Entries Press 4 or F to scroll through entries To change a directory entry locate the entry then press and use 4 and the dial key pad to edit the name Press to save the name and move on to edit the number Press to store the name and number Dial a Directory Number Locate the desired entry then press DIAL Remove a Directory Entry Locate the entry and press REMOVE twice Remove All Directory Entries Press twice after entering Directory mode INTERCOM OPERATION pages 38 42 Make an Intercom Call Press and lift the handset OR press SPEAKER or HEADSET Dial the extension number you wish to reach Answer an Intercom Call Lift the handset OR press INTERCOM SPEAKER or HEADSET when you hear the double ring
4. Make a Single phone Page Press and dial the extension you wish to reach Answer a Single phone Page Speak after the beep if the MUTE light is on you must lift the handset or press first Page All Phones Press and speak toward the telephone Answer an All Page Press when you hear the beep Make an Intercom Conference Call Make or answer a call to the first party Then press and release and dial the next party s extension When this call is answered press and release to begin the three way conversation Activate Room Monitor Press and release PAGE then dial the extension of the phone to be monitored End Monitoring Press and release SPEAKER CALLER ID OPERATION pages 43 50 Access a Call Waiting Call Press FLASH Press again to return to the original call Alternately Display Caller ID Information for More than One Call Press CALLER View the Call List Press CID LIST Use A and Y to scroll through call history Remove a Specific Call Record from Call List Locate the record in call history Then press twice Remove All Calls from Call List Press CID LIST Then press twice Dial a Number from Call List Locate the number in call history Then press and release DIAL ANSWERING SYSTEM OPERATION pages 51 56 Turn Answering Function On Off Press ANSWER Enter D TAD Mode Press DTAD _ 964 Wallet Card 6 2 2000 2 31 PM Page 1 1 1 _ pe 00 9 LPSLVI Mss L6Z000S8 ISoUOPUT
5. Enabling the Console Phone i Console Operation eseceeeeeees Setting Ring Delay Duration Answering a Delayed Ring Picking Up Another Station s Line 72 BEFORE YOU BEGIN e Check to be sure your box contains 1 Telephone 1 Handset 1 Handset cord 1 Mounting base 2 Seven foot line cords 1 Eight inch line cord 1 Power adapter 1 Warranty insert 1 OV battery 1 User s Manual e You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you re installing the phone e The total length of telephone wiring used in this system is important If the total length of telephone wiring is more than 600 feet you may need to use a special filter device You can call 1 800 222 3111 for information about this filter You ll need to contact a professional to install this filter e Identify the number of phone lines you ll use e Plan the layout of your phone system and decide which phone s will be the Auto Attendant s e All connected phones must have the same Line 1 phone number for the Intercom and Page features to work e Assign a different Intercom Extension Number 11 through 22 to each 964 telephone You ll need to do this individually at each telephone e Decide if you want a private line A private line does not appear on all connected phones e You must subscribe to combined Caller ID with Call Waiting as a single service to s
6. number you should hear tones If you hear clicks instead the phone is not a touch tone telephone There may be noise or interference on the phone line you are using Press dial buttons firmly You might be calling from a phone that sends tones too short for the 964 to detect No Caller ID Information Received Caller ID information is transmitted by the telephone company between the first and second rings Allow your phone to ring at least twice to receive Caller ID information NEW CALLS Light Flashes e Make sure you have reviewed all messages on all lines e It may be a false indicator from the Central Office To clear see Reset COVM Indicator in CALLER ID OPERATION 67 IN CASE OF DIFFICULTY Screen Displays COVM The screen displays OF when the COVM indicator is turned on for at least one line whether or not there are messages waiting and whether or not you have the service e If you subscribe to Voice Mail service with your local telephone service provider but prefer not to display COVM on the screen turn off the COVM indicator for each line e If you do not subscribe to Voice Mail service turn off the COVM indicator for each line See Turning COVM Indicators On and Off in SET UP SYSTEM FEATURES COVM Line Indicator Remains On e Make sure you have reviewed all messages on that line e You may have received a false signal from the Central Office To clear see Reset COVM Indicator in CALL
7. 36 Changing Directory Entries 36 Dialing a Number from THE DILCCLOLY a scnstannssnivestcsconsnincpenesas 37 Removing a Name and Number from the Directory s 37 Removing All Entries from the DILECtOLry s csdsassssiticeeeeescaesoanaes ay INTERCOM OPERATION 38 Basic Intercom Operations 39 Making an Intercom Call with the Handset s sccsissssevssvscrsseaieossnye 39 Making an Intercom Call with the Speakerphone or Headset 40 Answering an Intercom Call 40 Making a Single phone Page 40 CONTENTS Answering a Single phone Page 40 Switching Between an Intercom Call and a Single phone Page 41 Ending an Intercom or Page Call 41 Paging All Phones oe Answering an All Page eee 41 Making an Intercom Conference Call ceceeeeeees 42 ROOM Monitof 0 00 00 eee eeceeeeeeteeeeeeees 42 CALLER ID OPERATION 43 Call WAM nesrin rien 44 Calls Received on Two or More Lines Simultaneously 45 Message Waiting and NEW CALLS Light ccccccsesesseseeee Call Listes sesvevcntuss eteina iieri Display Messages 0 ccccceesseeeeeees Removing Calls from Call List ae Dialing a Number from Call List 49 Saving a Number from Call List to the Directory sssini 49 Time DatE siicsicsisssderciaciexcaincavcasecaeesvans 50 Reset COVM Indicator cee
8. 53 62 Temporary Tone 25 31 35 Three Way Calling 30 TIME DATE 6 16 50 Timer 27 Toll Saver 7 24 56 63 64 TOHE FULSE 6 19 32 Transfer 32 Transferred call 7 32 Unknown Hame 47 Hnkran Humber 47 UHLIMITED 7 22 66 Voice Mail see also COVM 4 6 17 43 46 68 Volume 4 28 29 Volume V 28 29 75 While in D TAD mode you may choose Review the Outgoing Announcement Press DIAL 7 Stop Current Action Press STOP Y Record a New Announcement Press while the announcement is playing Speak after the beep Erase an Outgoing Announcement Press REMOVE twice while the announcement is playing Play New Messages Press PLAYA Repeat a Message Press BACKWARD Skip to the Next Message Press FORWARD Remove all Messages Press REMOVE twice Remove a Selected Message Press REMOVE twice while message is playing Record a Memo Press MEMO and speak after the beep Record a Phone Conversation Press RECORD while on a call AUTO ATTENDANT OPERATION pages 57 60 Turn Auto Attendant Function On or Off Press AUTOATTENDANT The ANSWER light flashes when Auto Attendant is On NOTE If you will be retaining the pre recorded Auto Attendant Day and Night Outgoing Messages you MUST record your directory of extension assignments as the Auto Attendant Auxiliary Outgoing Message See Recording an Auto Attendant Outgoing Message for instructions If you do not record your directo
9. CALLS gt DIRECTORY CALLER lt PROGRAM CID LIST REMOVE AUTO REDIAL Deactivate Auto Mute to CONFERENCE answer a page OR Mute this phone while using Room Monitor vorume Use with PAGE to announce to all 964 phones Announce over the INTERCOM TRANSFER HEMEL ea speaker to the phone you are calling OR Activate Room Monitor Activate speakerphone or headset Connect an intercom call with an outside line or connect two calls using outside lines Ring another 964 phone connected to Line 1 38 INTERCOM OPERATION This intercom features both a single phone page and a system wide page A single phone page alerts only one phone a system wide page alerts all phones Any phone with the Do Not Disturb DND feature activated will not receive a page An intercom call or single phone page automatically activates the speakerphone on the receiving phone You can deactivate the speakerphone by lifting the handset Basic Intercom Operations INTERCOM Any two stations connected to Line 1 can ring each other PAGE Lets you announce over the speaker of the phone you re calling The person you ve called can respond just by talking PAGE Lets you announce to all 964 phones in the system at the same time All Page CONFERENCE Lets you connect another intercom call with an outside line Making an Intercom Call with the Handset 1 Press INTERCOM and lift the handset The screen disp
10. UF PHUNA paarasar sys Ty souoydayay uedtowry paduvapy 000Z j Sater Four Line Intercom Speakerphone 964 Remote Commands To connect with your 964 phone system 1 N vw A W Dial your telephone number from a touch tone phone outside the 964 phone system If Auto Attendant answers enter the extension number you wish to reach after the message plays When the outgoing announcement at your desired extension begins to play enter your password Enter a remote command from inside this card within 10 seconds To end the remote access call hang up 00 9 I LVI ess LE6ZOOQOSS PISIUOPUL U PHUNA paarasal sys Ty souoydayay UeLo Wy pIDULApPY 000Z j AfeT _ Four Line Intercom Speakerphone 964 Remote Commands To connect with your 964 phone system 1 Dial your telephone number from a touch tone phone outside the 964 phone system If Auto Attendant answers enter the extension number you wish to reach after the message plays When the outgoing announcement at your desired extension begins to play enter your password Enter a remote command from inside this card within 10 seconds To end the remote access call hang up N vw A W 964 Wallet Card 6 2 2000 2 31 PM Page 2 1 1 REMOTE COMMAND Play all messages Play new messages Replay a previous message Skip to next message Stop Remove selected message Remove all messages Record a memo Play Auto Attenda
11. after the fax machine see Set Auto Attendant Pickup Delay in SET UP SYSTEM FEATURES To prevent the fax line from ringing at all the extensions turn Ringer off for that line see Turn Ringer On or Off in SET UP SYSTEM FEATURES e IfToll Saver interferes with the operation of the fax machine and answering system turn Toll Saver off see Turn Toll Saver On or Off in SET UP SYSTEM FEATURES 63 ADDING A FAX MACHINE Single Phone e Set your phone for single phone operation see Set Your Phone for Single Phone Operation in SET UP SYSTEM FEATURES Turn off Auto Attendant see Turn Auto Attendant Function On Off in ANSWERING SYSTEM Auto Attendant Operation e Set your fax machine to answer on the first ring follow manufacturer s instructions e Set Ring Time to at least 15 seconds so that your fax machine will have time to answer calls before the answering system D TAD picks up see Program Ring Time in FEATURE SETUP To prevent the fax line from ringing turn Ringer off for that line see Turn Ringer On Off in SET UP SYSTEM FEATURES e IfToll Saver interferes with the operation of the fax machine and answering system turn Toll Saver off see Turn Toll Saver On or Off in SET UP SYSTEM FEATURES Using a Fax Switch A fax switch lets the system know before the phone rings whether an incoming call is a voice call or a fax call Some fax machines have a built in fax switch Using a fax switch
12. but will not be able to record a message If you choose 1 mir the caller can record a message up to one minute long 1 Press PROGRAM 2 Press until the screen displays ME 3 Press V or a to select UMLIM1 4 Press to store the setting i then press Y Oor imir Turn Message Alert On or Off 1 Press PROGRAM Press V until the screen displays 2 Za then press 3 Press V or 4 to select the desired setting 4 Press SAVE to store the setting Turn the Monitor On or Off If you wish to hear incoming messages as they are recorded turn the Monitor on 1 Press PROGRAM Press until the screen displays t 2 then press 3 Press V or to select a setting 4 Press SAVE to confirm your selection Turn D TAD Intercept On or Off If you want other extensions in the Line Group to be able to pick up a call while the caller is leaving a message with the answering system turn D TAD Intercept On This feature applies only to 964 phones non system phones will not be able to intercept D TAD messages 1 Press PROGRAM 2 3 Press V or to select a setting 4 Press SAVE to confirm your selection 22 SET UP SYSTEM FEATURES Set Auto Attendant Pickup Delay 1 Press at the Auto Attendant phone 2 Press V until the screen displays AHTO ATT FICEUF then press 3 Press V or 4 to select the desired number of seconds from 6 to 30 NOTE Six s
13. convenience ports use Lines 3 and 4 a call picked up on Line 3 or 4 at another extension may interrupt a fax modem or message transmission Four One Line Jacks piers Modular Telephone Jacks Telephone Jacks Lines 1 and 2 with Lines 3 and Two line Adapter 4 with Two line Standard Adapter Electrical Outlet TO COMPUTER Power Cord TO FAX MACHINE Telephone Jack Aux L4 Telephone Jack Aux L3 Telephone Jack L1 L2 Telephone Jack L3 L4 13 INSTALLATION Two Two Line Jacks L3 amp L4 Moaular Modular Telephone Jack C Vines Sand 2 Telephone Jack Lines 1 and 2 Standard Electrical Outlet TO COMPUTER Power Cord TO FAX MACHINE Telephone Jack Aux L4 Telephone Jack Aux L3 Telephone Jack L1 L2 Telephone Jack L3 L4 SET UP SYSTEM FEATURES Use the Navigation buttons to program or change the system features setup Store your selection and move to next Scroll through feature options Enter Programming f Confirm mode option choice Used when resetting features to Exit Programming default settings mode e Press to enter the Programming mode The screen displays NOTE Ifyou do not press a key to continue programming within 20 seconds the system automatically exits the Programming mode e Press V or A repeatedly to move through the list of options Press to choose th
14. dial pulse to touch tone dialing during a call by pressing G TONE This is useful if you need to send touch tone signals for access to telephone banking or long distance services 1 Dial the number 2 Press and release TOME Buttons pressed after this send touch tone signals 3 After you hang up the phone automatically returns to rotary service Conference Calls This feature lets you set up a three party call by using two lines at the same time You can also join an intercom call with a call on an outside line Make or answer a call Press and release HOLD Call someone on another line When this call is answered press CONFERENCE The three party conference begins immediately mB OW Nh 5 To end a conference call hang up All parties will disconnect To talk privately with one party 1 Press to place both lines on hold 2 Press a LINE button to talk privately with the person on that line 3 Press to resume the conference call To drop one line Press the LINE button of the party you want to keep The other line will be dropped NOTE Occasionally the far end parties on a conference call might not bear one another 31 TELEPHONE OPERATION Transfer a Call You can transfer a call you answer to any other 964 phone Once you transfer a call it can be picked up at any other 964 phone not just at the extension you called 1 Press TRANSFER 2 Enter the extension number where you re transferring the call
15. displays kemeri for two seconds and then displays the next call record in call history Removing All Calls from Call List 1 Press CDLIST The screen displays the numbers of total calls and new calls in the call history 2 Press REMOVE The screen prompts FE 3 Press REMOVE again within three seconds to confirm your decision The screen displays for two seconds 48 CALLER ID OPERATION Dialing a Number from Call List As you review calls in history you can dial a displayed phone number If the call information came from your Home Area Code the one you programmed during features set up the screen displays only the seven digit number you are calling without an area code If the call information came from one of your Local Area Codes the ones you programmed during features set up the screen displays 10 digits area code plus the seven digit phone number If the call information did not come from any of the area codes you programmed 1 phone numbers with 10 or more digits will automatically have a 1 inserted and displayed before the number and 2 phone numbers with fewer than 10 digits will be displayed and dialed with without a 1 1 Locate the number you wish to call in call history 2 Press and release DAL The phone will automatically choose an available line and dial the call OR Press the LINE button for the line you wish to use then press to p
16. in this manual e Enable the Console phone e Store the Centrex pickup codes and the seven digit phone numbers in the directory See DIRECTORY OPERATION in this manual Enabling the Console Phone Determine which phone will be the Console phone for your system and program the Console following the directions to Set Your Phone to be the Centrex Console Phone in SET UP SYSTEM FEATURES It is recommended that Line 4 of the Console be programmed as a private line to be sure a line is available for Centrex access Console Operation Once another 964 phone has enabled its delayed ring the Console phone will receive those calls All the 964 features work in the same manner as described in this manual The Console phone can pick up other Centrex lines through Centrex switching The Console can store the Centrex pickup codes and the seven digit phone number of each station except for the Console phone in the directory 71 CENTREX OPERATION Setting Ring Delay Duration This feature allows other 964 telephones calls to ring at the Console phone After a specified ring delay the calls will ring at the Console phone See Program the Centrex Console Delayed Ring Time in SET UP SYSTEM FEATURES for directions Answering a Delayed Ring The Console phone rings and the screen displays the station number of the intercom sending the delayed ring 1 Select a free line 2 Enter the Centrex pickup code 3 Enter the seven digit
17. it is transferred If the requested extension doesn t pick up within one minute the Auto Attendant begins to ring all extensions in the group If the call is not picked up by any extension within the next two minutes the call is dropped NOTE If someone at the requested extension picks up the call and subsequently places the call on hold again that extension must pick up the call again within three minutes or the call will be dropped This is true each time the same call is placed on hold If the caller does not enter an extension number after hearing the message the Auto Attendant waits about 20 seconds and replays the Outgoing Message for the caller If the caller still does not enter an extension number the message will play a third time If the caller still doesn t enter an extension after the third request the system announces Please wait a moment and the caller s line rings at all extensions sharing that line for two to three minutes The caller hears silence and the Hold Reminder sounds at the Auto Attendant phone If the call is not picked up at a ringing extension the call is dropped If the caller presses 0 after hearing the message the Auto Attendant Auxiliary Outgoing Message plays The caller can then enter an extension number or not and the Auto Attendant responds as described above 59 ANSWERING SYSTEM Auto Attendant Operation Reviewing an Auto Attendant Outgoing Message 1 Enter the D TAD mod
18. outlet not controlled by a wall switch 6 Initialization As soon as you connect the power cord the system runs a quick self test and the screen displays Initializing for about 15 seconds When the test is complete the system enters an initial setup mode this happens the first time you plug in the unit only and the screen displays press FROG to setup See SET UP SYSTEM FEATURES beginning on page 15 your phones l Wall Installation 1 Reverse the handset tab Hold down the switchhook then pull the tab out and rotate it 180 degrees Push the tab down into the grooves so it settles into position INSTALLATION 2 Install one 9V battery e Press in on the tabs and remove the telephone base e Use a small Phillips head screwdriver to remove the screw and open the battery door Insert the 9V battery included and replace the screw to close the battery door e Replace the telephone base NOTE The battery retains telepbone memory in the event of a power failure If power fails only Line 1 will work to dial and answer incoming calls No other features will work until power is restored 3 Connect the telephone line cords to the telephone Please refer to line cord connection instructions in Step 2 of Table Desk Installation on page 9 4 Turn the base as shown and attach it to the bottom of the phone 5 Connect the handset cord Plug one end of the coiled handset cord into the jack on the bottom of t
19. play at the extension you wish to reach enter your password see Program Your Password for Remote Operation in SET UP SYSTEM FEATURES The system announces Remote operation 4 Enter the remote commands see Remote Commands 5 To exit remote operation hang up The system will automatically disconnect your call if you do not enter a command within 10 seconds From another extension within the 964 phone system 1 Page the extension of the answering system you wish to reach see Making a Single phone Page in INTERCOM OPERATION 2 There will be no prompts you must enter your password within 10 seconds see Program Your Password for Remote Operation in SET UP SYSTEM FEATURES 3 Enter the remote commands see Remote Commands 4 To exit remote operation hang up The system will automatically disconnect your call if you do not enter a command within 10 seconds 6l ANSWERING SYSTEM Remote Operation Remote Commands Play messages 1 Press 7 to play new messages OR Press to play all messages 2 To move to the previous message press 2 To skip to the next message press 3 To stop message playback press 8 To save messages hang up Remove messages To remove a selected message press while the message is playing OR To remove all messages press G TONE Record a Memo Press 9 to record a memo to be played back with other incoming messages Review ou
20. screen displays English or Spanish TIME DATE Manually set time and date 01 00AM 01 01 Sunday EXTENSION NO Assign extension number for this phone 11 22 COVM ON OFF COVM RESET Turn COVM message voice mail indicators on or off for each line Clear COVM indicators when they are lit but no new messages are waiting On or Off RINGER ON OFF Turn ringer on or off for each line On or Off RINGER TYPE Select ring pattern for this phone Type 1 2 3 4 DELAY RING Select desired time to delay Central Office ring Off 2 4 6 30 seconds LINE USAGE Turn line usage on or off for each line On or Off PRIME LINE Assign a line on this phone to be selected automatically when you lift the handset press SPEAKER or press Line 1 2 3 4 LINE GROUP Assign your phone to a Line Group Line Group 4 15 or PRY private AUTO MUTE Turn Auto Mute on or off sounds at this extension will be heard automatically when paged On or Off TONE PULSE Set dial mode for touch tone or dial pulse rotary dialing Tone or Pulse FLASH TIME Set length of signal sent when you press 0 3 seconds 0 9 seconds 0 7 seconds HOLD REMINDER Turn audible reminder that a call at this extension is on hold on or off On or Off AREA CODEs Program one Home and up to five Local Area Codes for use with Caller ID features 1 3 digi
21. your area code along with the seven digits of the telephone number and 1 if appropriate Be sure to follow the directions on page 20 for programming the Home Area Code Local Area Code Most users dial 11 digits to make calls outside their Home Area Code These users do not need to program any Local Area Codes However if you dial only 10 digits to make calls to some areas outside your Home Area Code without dialing 1 then program these Local Area Codes into the unit up to five Local Area Codes can be programmed See page 20 for directions After programming if you receive a call from one of these Local Area Codes the screen displays the 10 digits of the phone number When you use Display Dial the unit will dial the 10 digits without inserting a 1 before the area code Line Group A group of 964 phones sharing some lines within a multi phone system Navigation buttons These are the buttons used when programming your 964 system and for scrolling through feature options 4 W 0 END SAVE Prime Line This is the line on your phone you designate to be selected automatically when you lift the handset press SPEAKER or HEADSET BEFORE YOU BEGIN Features List NOTE An indicates the default setting for each system feature NOTE One ring is equal to about six seconds two rings equals twelve seconds and so on Feature Function Setting Option s LANGUAGE Select language for
22. 4 phones 1 Press PROGRAM 2 Press until the screen displays DAY HIGHT TIME then press 3 Press Y or 4 to select DAY TIME or T TINE then press 4 Press V or 4 to select the correct hour 5 Press SAVE to store the hour setting and move on to setting the minutes 6 Press V or 4 to select the correct minutes 7 Press SAVE to store the minutes setting and move on to select AP or FR 8 Press V or 4 to select AM or FM 9 Press SAVE to store the setting 10 Repeat Steps 1 9 to program the opposite Day or Night Time setting NOTE The Auto Attendant Day Outgoing Message will play beginning with the time you program as Day Time until the time you program as Night Time Program Ring Time Select the length of time the phone will ring before the answering system picks up a call One ring is about six seconds 1 Press PROGRAM 2 Press V until the screen displays RIHG TIME then press gt 3 Press Y or to select the desired setting from 10 to 60 seconds 4 Press SAVE to store the setting 21 SET UP SYSTEM FEATURES Program Message Length Select the maximum length for the messages callers can record when the answering function is on If you choose LI EQ the caller can record a message of any length up to the amount of time remaining for all messages memos and announcements If you choose I the caller will hear the selected ee announcement
23. 9 Set the Dial Mode ee 19 Set the Flash Time eee 19 Turn Hold Reminder On or Off 20 Program Home and Local ATCA Code Seinai anA 20 Set Your Phone for Single Phone Operation osc osise rere Enni 20 Program the Day and Night Times for Auto Attendant c eee 21 Program Ring Time eisir 21 Program Message Length 22 Turn Message Alert On or Off 22 Turn the Monitor On or Off 22 Turn D TAD Intercept On or Off 22 Set Auto Attendant Pickup Delay 23 Program Remote Password 23 Set Your Phone to be the Centrex Console PHONE ccc censhssccdsesstealuustene 23 Program the Centrex Console Delayed Ring Time 23 CONTENTS Turn Toll Saver On or Off 24 Erase All Settings and Return the Phone to Default Settings 24 Call Privacy niiin nenir Do NOt DISturDs seserinis Line In Use Lights Volume Temporary Tone Dialing 31 Conference Calls ceeceseeeeeeeeees 31 Transfer a Call 2 icscsvscnesteveisanesccvesevees 32 DIRECTORY OPERATION 33 Storing Names and Numbers in the Directory eeeeeeeeees 34 Storing a Pause in a Directory Numbet eee 35 Storing a Temporary Tone Signal in a Directory Numbet 35 Storing a Flash in a Directory NUMDE ssiri nsssi 35 Reviewing Information Stored in the Directory 0 0 0c eee
24. ER ID OPERATION Incoming Calls Are Dropped By Auto Attendant Make sure you have recorded the Auto Attendant Outgoing Messages and your directory of extension assignments See ANSWERING SYSTEM Auto Attendant Operation 68 EXPANDING THE 964 SYSTEM When you combine two or more 964 phones you create an interacting system where phone share lines You can have up to twelve phones and up to 15 telephone lines The 964 can be expanded with or without Centrex service NOTE All 964 features work as described earlier in this manual Line Groups When phones share lines Line In Use lights let users at different extensions know when a specific line is in use For accurate Line In Use lights the same lines must be connected to each extension in the Line Group and they must have the same incoming telephone number at each extension The chart below shows 12 extensions each sharing the first three lines but being assigned to different Line Groups based on other shared or private lines Lines in System LI L2 L3 L4 L5 L6 ICM 11 z z Vv z ICM 12 v Vv v v a ICM 13 7 v Vv v S ICM 14 v Vv v v 8 Mis v Vv v v a IM 16 v v 7 v E 1cm 17 v v v v S im is v v v v 2 ICM 19 v v v v IcM 20 v v v v ICM 21 v v v v ICM 22 7 Vv v Vv 69 EXPANDING THE 964 SYSTEM Private Lines You can use the fourth line on each station as a private line A private line is a telepho
25. LIHE GROUF 6 19 Line Group 5 6 19 22 66 69 LINE light 28 66 Line In Use lights 25 28 64 69 Local Area Code 5 6 20 49 MEMO 55 Memory see Directory HESS ALERT 7 22 LEHGTH 7 22 Message Alert 7 22 56 Message Length 22 66 Message playback 51 53 54 62 Message Waiting and NEW CALLS Light 46 4IHUTES 16 4OHITOR 7 22 53 4OMTH 16 MUTE 19 30 40 42 Mute see also Auto Mute 25 30 38 MUTE light 30 40 Navigation buttons 5 15 37 NEW CALLS light 46 67 Ho Entries for 36 JESS Qui of Area 47 30 38 40 42 Page 3 19 28 38 42 61 65 71 PAGE 39 PAGE ALL 41 JORD 7 23 61 35 Pause 33 35 53 54 Prime Line 5 6 18 26 Private Line 3 26 69 71 Private Hame 47 Private Humber 47 15 24 53 56 60 Recording 53 55 58 60 62 Redial 25 29 Remote commands 61 62 67 Remote Password 23 24 37 48 50 53 55 60 Remove 33 37 43 48 51 62 REMOUE 24 50 REMOUET 37 48 55 Removed 37 48 Removing messages 55 RESET ALLII 7 RESET ALL 24 RESET 24 50 RIHG TIME 21 Ring Time 7 21 24 56 64 67 72 Ringer 6 17 25 29 63 65 RIHGER OH OFF 6 17 RIHGER TYFE 6 17 Ringer volume 29 65 Room Monitor 38 42 SAVE 5 15 24 34 36 49 SALE 34 35 INDEX Saved 35 36 Saving messages 54 Single Phone 6 20 52 59 61 64 5 6 26 27 29 40 42 SPEAKER light 26 Speakerphone 25 30 32 38 40 42 52 56 60 Switchhook flash 33 35 31 35 36
26. N Press SAVE to store your selection Turn Auto Mute On or Off Choose whether sounds at this extension will be heard automatically in response to a page Auto Mute Off or only when is pressed Auto Mute Off permits hands free conversation and room monitoring Auto Mute On protects privacy Press PROGRAM Press until the screen displays AHTO MUTE then press gt Press V or 4 to select the desired setting Press SAVE to store your selection mB OW Nh Set the Dial Mode Press PROGRAM Press until the screen displays TOHE FULSE then press DB Press or to select the desired setting Press SAVE to store your selection mB WN e Set the Flash Time NOTE If you are using this phone within the United States there is no reason to change the Flash Time from the default setting 0 7 seconds 1 Press PROGRAM 2 Press until the screen displays FLASH TIME then press 3 Press or to select the desired setting 4 Press SAVE to store your selection 19 SET UP SYSTEM FEATURES Turn Hold Reminder On or Off 1 Press PROGRAM Press until the screen displays HOLD REMIMOER then press gt 2 3 Press or to select the desired setting 4 Press SAVE to store your selection Program Home and Local Area Codes One Home and up to five Local Area Codes can be programmed into the unit The Home Area Co
27. TAD memory is full and the system cannot store additional messages the screen displays OTAD FULL You ll need to delete messages to make room for new ones 54 ANSWERING SYSTEM D TAD Operation Removing Messages Removing all messages 1 Enter D TAD mode 2 Press REMOVE The screen displays PTEN HERMIE sti ne ien Sai ok ahe 3 Press REMOVE again within three seconds to delete the messages Removing selected messages 1 Enter D TAD mode and listen to a message 2 Press while the message you want to delete is playing The screen displays 3 Press REMOVE again within three seconds to delete the message Recording a Memo You can record a memo to be played back later with the incoming messages 1 Enter D TAD mode 2 Press MEMO After the beep record your memo 3 To stop recording press STOP Y 55 ANSWERING SYSTEM D TAD Operation Two Way Recording While using the handset or headset you can record a phone conversation and listen to it later as you do other messages 1 While on call using the handset or headset press RECORD to begin recording the conversation 2 Press STOP to stop recording NOTE This unit does not sound warning beeps to let the other party a uto know that the call is being recorded To ensure that you are in Attendant compliance with any state and federal regulations that concern is on recording a telephone call y
28. USER S MANUAL Alsi Part 2 i Four Line Intercom Speakerphone 964 Please also read For Customer Service Or Product Information Visit Our Website At Part 1 Important www telephones att com Product Information Para recibir este manual en espa ol por favor llame al 1 800 222 3111 2000 Advanced American Telephones All rights reserved Printed in Indonesia 850002940 Issue 1AT amp T 6 00 AT amp T and the globe symbol are registered trademarks of AT amp T Corp licensed to Advanced American Telephones BEFORE YOU BEGIN se000 3 GIOSSALY aneirin nnion ESER Features Listeners canini 6 Audible Signals spss nming 7 INSTALLATION eves Table Desk Installation 0000 00 Wall Installation cccceeeeeeeeeeeeeee Convenience Ports sssacscasseaesve 2 SET UP SYSTEM FEATURES Change Display Language Set the Time Date 0 c eee Assign an Extension Number tO Yo t PHONE s c s ecss005acezarvesveiees 16 Turn COVM Indicator On or Off for Each Line 17 Turn the Ringer On or Off for Each Line s ssssessnsacncsancrnnnneees 17 Select the Ringer Type eee 17 Set Delay Rite 0 ccccsesccessesssesesasesess 18 Turn Line Usage On or Off for Each Tine scienceca 18 Assign the Prime Line dine Preference vc s sccssnssssaacsees 18 Assign the Line Group TOF THIS PHONE sisese 19 Turn Auto Mute On or Off 0 1
29. Your screen can display the Caller ID information for only one call at a time but you can switch between the information for two or more ringing lines by pressing CALLER For example if Line 3 of the phone is ringing the screen displays the Caller ID information for Line 3 If the phone begins to ring on Line 1 the screen will display the new caller s information after it is received Press CALLER to review the Caller ID information for the first call and the screen displays Pressing repeatedly will allow you to go back and forth between the general screen display and the Caller ID screens for each of the ringing lines 45 CALLER ID OPERATION Message Waiting and NEW CALLS Light This light stays on steadily when you have received call information but have not yet reviewed it If you subscribe to a voice mail service this light flashes when you have unretrieved messages waiting The screen also displays information about the number of new calls answering system D TAD messages and voice mail messages waiting 5471595 100 new Caller ID messages and 198 total Caller ID messages A 11 new voice messages and 21 total voice messages Voice mail message waiting information on Lines 1 3 and 4 Call List View Call List Summary 1 Press CDLIST The screen displays the numbers of total calls and new calls in call histo
30. all privacy is automatically restored when you end the call NOTE When a non system phone answers a call any other system phone can pick up the call by pressing the LINE button Once a system phone picks up the call Call Privacy is activated and no other system phones can listen to the call unless Call Privacy is canceled but non system phones which share that line can still join the call If this extension is programmed with D TAD Intercept On see Turn D TAD Intercept On or Off in SET UP SYSTEM FEATURES other 964 extensions can pick up on any call routed to this extension s answering system D TAD 27 TELEPHONE OPERATION Do Not Disturb When your phone is off hook i e you are on a call you will hear a low volume ring when you receive an intercom call In order to prevent even this audible signal activate the Do Not Disturb feature When you activate this feature you will not hear paging tones voice paging or incoming call rings Instead the LINE light flashes and the INTERCOM light goes on to signal an incoming call or page If you receive an intercom call the INTERCOM light flashes and the intercom number calling you appears on the display Caller ID information will be displayed for incoming calls from outside 1 Press DND to prevent interruptions The DND light goes on and the screen display includes CHE 2 Press OND again to resume normal call alerts The DND light goes off and the screen no longer show
31. areas offering Caller Identification service and if both telephone companies use compatible equipment When you use this phone with Caller ID service you can see who s calling before you answer the phone If you subscribe to Caller ID with Call Waiting a combined service available through many local telephone companies you can see who s trying to reach you even when you re on another call This service may be called by different names such as Caller ID with Visual Call Waiting by different local telephone companies and may not be available in all areas NOTE You must subscribe to combined Caller ID with Call Waiting as a single service to see Caller ID information for a Call Waiting call Check with your local telepbone company for availability This phone assigns each incoming call a number from 1 to 200 The most recent call will have the highest number For example if two calls have been received call number 002 is the most recent When the call history is full the oldest call information is automatically deleted to make room for the new incoming call information Call Waiting If you subscribe to Caller ID with Call Waiting service and you receive a Call Waiting call the screen will display call information for the call 1 Press FLASH to access the Call Waiting call 2 To switch back to the original call press FLASH again 44 CALLER ID OPERATION Calls Received on Two or More Lines Simultaneously
32. ase where you want the dialing pause to occur Each time you press you enter a three second pause in the dialing sequence Storing a Temporary Tone Signal in a Directory Number To store a tone signal press and release TONE where you want tone dialing to begin All digits entered after this will send tone signals Storing a Flash in a Directory Number You can store the switchhook flash needed to access some custom calling services in a directory number Press and release where you want the switchhook flash to occur in the dialing sequence 35 DIRECTORY OPERATION Reviewing Information Stored in the Directory 1 Enter the Directory mode 2 Press A or V to scroll through the directory entries OR Repeatedly press the dial pad key that has the first character of the entries you wish to review until the character you are looking for is displayed Then press 4 or Y to move through the entries beginning with this character For example to find the entry you stored for Jim in a directory beginning with an entry for Aaron press Y The screen displays NOTE If there is no entry with the first letter J the screen will display Ho Ernteies for ee jar Changing Directory Entries 1 Find the directory entry you wish to change by following the directions under Reviewing Information Stored in the Directory Press TONE then use 0 gt and the dial keypad to edit the name P
33. can activate the speaker of another phone to monitor sounds in that room 1 Press and release PAGE 2 Enter the extension number of the telephone to be monitored 3 Press and release if you don t want sounds on your end to be heard 4 Toend monitoring press and release SPEAKER The party at the extension being monitored will hear a beep as with any page signaling that the speakerphone has been activated NOTE An extension cannot be monitored when Auto Mute is turned On at that extension 42 Indicates unreviewed Caller ID information or voice mail messages Access Caller ID information Jor calls coming in on other lines Store a number from call history in the directory save directory names and numbers and save options settings CALLER ID OPERATION AUTO ATTENDENT DIRECTORY PROGRAM LINES LINE T INTERCOM NEW CALLS _ CALLER q CID LIST ONFERENCE VOLUME TRANSFER Access a Call Waiting call Enter call history to review calls Dial a number from call history Scroll through call history Remove records from call history Exit Caller ID mode 43 CALLER ID OPERATION This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company there is a fee for this service and it may not be available in all areas This phone can provide information only if both you and the caller are in
34. coming message is being recorded you can hear it through the speaker if you have programmed the Monitor to on see SET UP SYSTEM FEATURES If you would like to take the call pick up the line at any 964 extension connected to the same incoming line and the D TAD stops recording Non system phones can pick up the line but cannot intercept a D TAD message being recorded Listening to Your Messages The screen displays the numbers of total and new voice messages For total of 21 voice messages stored Enter D TAD mode and follow the directions below to hear your messages Play all messages Press PLAYA to begin message playback The system plays messages in the order they were received and the screen displays the number of each message as it plays The system announces the time and date each message was received 53 ANSWERING SYSTEM D TAD Operation Play new messages Press PLAYA to begin message playback The system plays new messages only in the order they were received and the screen displays the number of each message as it plays Repeat a message Press BACKWARD to hear the previous message Skip to next message Press FORWARD to hear the next message Stop message playback Press STOP Y Saving messages The system automatically saves your messages until you delete them and can store approximately 25 minutes of messages memos and announcements for a total of up to 99 messages If D
35. de must be programmed in order for you to dial numbers stored in the directory and the Caller ID Call List and so that you can transfer numbers from the Call List to the directory By programming these specific area codes the unit will be able to distinguish a local call from a long distance call and will thereby dial the appropriate number of digits 1 Press PROGRAM 2 Press until the screen displays AREA CODEs then press 3 Press V or 4 to select type of area code you wish to set 4 Press to confirm your choice then use the keypad to enter the digits of the area code 5 Press SAVE to store the setting 6 Repeat Steps 1 5 to program additional area codes NOTE If you must dial the area code to place calls within your own area code enter 000 for the Home Area Code and enter your area code as a Local Area Code Set Your Phone for Single Phone Operation This feature allows the answering system to operate properly when only one phone is connected If you are using this phone as part of a multi phone system leave Single Phone set to the default setting Off 1 Press PROGRAM Press V until the screen displays SIHSLE FHOME then press gt 2 3 Press V or to select a setting 4 Press SAVE to store the setting 20 SET UP SYSTEM FEATURES Program the Day and Night Times for Auto Attendant NOTE The Auto Attendant feature only works with two or more 96
36. e at the Auto Attendant phone 2 Press DAL and then 4 5 or 6 according to the type of Auto Attendant message you wish to hear The system plays the message 3 Press to stop playback Recording an Auto Attendant Outgoing Message 1 Enter the D TAD mode at the Auto Attendant phone 2 Press DAL then 4 or 6 according to the type of Auto Attendant message you wish to record then press RECORD 3 After the beep speak clearly to record your message 4 Press to stop recording Removing an Auto Attendant Outgoing Message 1 Enter the D TAD mode at the Auto Attendant phone 2 Press DAL then 4 5 or 6 according to the message type you wish to delete and press REMOVE 3 Press REMOVE again to confirm your decision Using Multiple Auto Attendants You may wish to set one or more additional phones to act as Auto Attendant for when the primary Auto Attendant is turned off or busy An Auto Attendant is busy when someone at that extension is programming the phone or accessing messages or onan intercom call or dialing from the Directory or Call History or e using any of the lines to make or answer a call or e when the D TAD is recording a message at that extension You can choose a particular extension to always be the primary Auto Attendant by setting that extension to have the shortest pickup time and setting the pickup ti
37. e option currently displayed e Press SAVE to store your selections and return to the home screen for the feature currently displayed Feature i EEr i pr ai H Options You can set up one feature at a time or you can set up a feature and then move on to set up another feature After you change one feature press a or to select another feature When you are finished with features setup press to exit Programming mode NOTE After a feature is successfully programmed the system beeps once If the system beeps twice repeat the steps to set up the feature 15 SET UP SYSTEM FEATURES Change Display Language 1 Press PROGRAM Press until the screen displays LAHISUAGE then press gt 2 3 Press V or 4 until the screen displays your language selection 4 Press SAVE to store your selection Set the Time Date NOTE The time and date are automatically set with incoming call information Follow the steps below to set manually _ Press PROGRAM Press V until the screen displays TIME DATE Press until screen displays HOLUR du Press a to select the correct hour setting e Ss gt g ot DN co Q fa e y oO y FS ro O co co ge 4 y ia i 2 O ln a ia 5 Qa a D uc S lt Nn m ayy Press to select the correct minutes setting K
38. e retaining the pre recorded Auto Attendant Day and Night Outgoing Messages you MUST record your directory of extension assignments as the Auto Attendant Auxiliary Outgoing Message See Recording an Auto Attendant Outgoing Message for instructions If you do not record your directory of extension assignments callers who do not know the extension of the party they wish to reach will be transferred to all extensions and then dropped if their call is not picked up within three minutes See Auto Attendant Sequence for Callers for more details 58 ANSWERING SYSTEM Auto Attendant Operation Turn Auto Attendant Function On Off NOTE If you are using this phone as a single phone instead of as part of a multi phone system leave the Auto Attendant Off and see Set Your Phone for Single Phone Operation in SET UP SYSTEM FEATURES Press to switch the Auto Attendant function on or off the default setting is off The ANSWER light will flash if Auto Attendant is turned on Auto Attendant Sequence for Callers When Auto Attendant is on this phone automatically picks up a ringing line after the pickup time you programmed see Set Auto Attendant Pickup Delay in SET UP SYSTEM FEATURES and plays the appropriate Auto Attendant outgoing message When a caller enters an extension number after hearing the message the Auto Attendant transfers the call to that extension The Auto Attendant continues to monitor the call after
39. econds equals about one ring twelve seconds is about two rings and so on 4 Press SAVE to store the selection Program Remote Password 1 Press PROGRAM Press until the screen displays 1 then press gt ty 2 3 Use the keypad to enter the three digits of your new password 4 Press to store the new password You will need to program the following two features if this phone is the designated Console Phone for your Centrex system Set Your Phone to be the Centrex Console Phone NOTE This feature is for use with Centrex systems only 1 Press PROGRAM E then press 9 2 3 Press V or to select a setting 4 Press SAVE to confirm your selection Program the Centrex Console Delayed Ring Time NOTE This feature is for use with Centrex systems only Set the length of time the phone will ring before the Centrex Console phone picks up calls to your phone One ring is about six seconds 1 Press PROGRAM Press until the screen displays 2 i then press 3 Press V or to select a setting 4 Press SAVE to confirm your selection 23 SET UP SYSTEM FEATURES Turn Toll Saver On or Off If you would like the answering system to pick up calls after only two rings when there are new messages turn Toll Saver on When Toll Saver is off the answering system will pick up after the length of time you programmed for Ring Time 1 Press PROGRAM 2 Press until the sc
40. ee Caller ID information for Call Waiting calls Check with your local telephone company for availability e Choose your setting for each system feature You will need to program the features during installation see Features List BEFORE YOU BEGIN Glossary Auto Attendant This is a phone within your 964 multi phone system that you designate to pick up a ringing line automatically after a selected number of rings The Auto Attendant plays the selected outgoing message and redirects the call if the caller dials an extension number You can designate up to 12 Auto Attendants in your system CID This stands for Caller Identification which is a subscriber service available from most local telephone companies for a fee When you subscribe to Caller Identification you can see who s calling before you answer the phone if you and the caller are both in areas offering Caller ID service with compatible equipment Caller ID with Call Waiting This is a single combined subscriber service which may be available from your local telephone company If you subscribe to this service you can use your 964 telephone system to see who s calling even while you are on another call as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment Centrex Service A special subscriber service which may be available from your local telephone company for a fee The 964 telephone system can be used with C
41. eee 50 ANSWERING SYSTEM D TAD Operation 00008 51 Turning the Answering System ON OFF ee EA 52 Entering D TAD Mode 52 Reviewing the Outgoing ANNOUNCEMENT n se 52 Recording an Outgoing ANNOUNCEMENT n se 53 Erasing the Outgoing ANNOUNCEMENT 200 eee 53 Monitoring Incoming Calls 53 Listening to Your Messages 53 Removing Messages a Recording a Memo 0008 Two Way Recording ceee 56 Audible Message Alert 56 TOI SAVER aisciai resicami 56 ANSWERING SYSTEM Auto Attendant Operation 57 Turn Auto Attendant Function ON OFF orisa eiss eiin 59 Auto Attendant Sequence for Caef S ennan ona nae 59 Reviewing an Auto Attendant Outgoing Message cccceeee 60 Recording an Auto Attendant Outgoing Message cccceeee 60 Removing an Auto Attendant Outgoing Message 5 Using Multiple Auto Attendants ANSWERING SYSTEM Remote Operation 000 6l Connect with the Answering System 0 ce 61 Remote Commands 000 62 ADDING A FAX MACHINE 63 Multi Phone System 0 esees 63 Single PHONE serisenrsseiisi inensis 64 Using a Fax Switch eens 64 IN CASE OF DIFFICULTY 65 EXPANDING THE 964 SYSTEM 69 Line Groups Private Lines CENTREX OPERATION Setup Checklist 0000 eee
42. een displays RESET 5 Repeat Steps 1 4 to reset the COVM for additional lines 50 Lit when answering function is on Turn answering function on or off Record a memo ANSWERING SYSTEM D TAD Operation Lit when in D TAD mode flashes when there are new messages Enter D TAD mode oO ANSWER RECORD Repeat a message or messages AUTO ATTENDENT NEW CALLS _ Begin message DIRECTORY CALLER playbac k BACKWARD gt gt FORWARD F Skip to next d message PROGRAM CID LIST REMOVE PAUSE AUTO REDIA Remove announcement or message CONFERENCE Stop message playback VOLUME Use with to access 0 outgoing announcement INTERCOM TRANSFER Fane SPEAKER Use with a to play all messages Use with Z to access oulgoing announcement Record a new announcement or a conversation 51 ANSWERING SYSTEM D TAD Operation The answering system can store approximately 25 minutes of messages memos and announcements for a total of up to 99 messages Turning the Answering System On Off Press to switch the answering function on or off The ANSWER light is lit when the answering function is turned on D TAD features only work when the answering system is turned on NOTE If you are using this phone as part of a multi phone system be sure Auto Attendant is turned on as well If you are using this phone as a single phone leave the Auto Attendant Off and set your phone for Sin
43. entrex Service COVM Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company This service may be called by another name in your area e g Call Answering DND When activated the Do Not Disturb feature prevents interruptions during a call D TAD Digital Telephone Answering Device is the sophisticated tapeless answering system built into the 964 telephone system Home Area Code This is the area code for your telephone number Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code If this applies to you you should enter your own area code into the unit as the Home Area Code After programming if you receive a call from within your Home Area Code the screen will display the seven digits of the phone number When you use Display Dial the unit will know to ignore the Home Area Code and dial only the seven digits of the phone number 4 BEFORE YOU BEGIN You may however live in a region where for calls within your own area code you must dial 10 digits that is the three digit area code and phone number If this applies to you enter 000 for the Home Area Code and enter your area code as a Local Area Code After programming if you receive a call from within your area code the screen displays the 10 digits of the phone number When you use Display Dial the unit will know to dial
44. gle Phone Operation see SET UP SYSTEM FEATURES Entering D TAD Mode You may access answering system features whether the answering function is turned on or off by entering D TAD mode Press OTAD The D TAD light goes on to indicate that the phone is in D TAD mode The screen displays 1 TIED ap ahead ol ee oo or if D TAD memory is full and the system cannot store additional messages the screen displays If there are new messages waiting the D TAD light flashes Reviewing the Outgoing Announcement 1 Enter D TAD mode 2 Press DIAL 7 The system plays the previously recorded announcement 3 To stop playback press STOP Y 52 ANSWERING SYSTEM D TAD Operation Recording an Outgoing Announcement 1 Enter D TAD mode 2 Press Z RECORD 3 Wait for the beep Then speak toward the phone in a normal tone of voice without any background noise 4 To stop recording press STOP Y 5 Ifyou choose not to record an outgoing message the system plays a pre recorded announcement for callers Please leave your message after the tone Erasing the Outgoing Announcement NOTE When you erase your announcement the system returns to the factory programmed announcement until you record a new one 1 Enter D TAD mode 2 Press DIAL 7 3 When the current announcement starts to play press REMOVE twice to erase the announcement Monitoring Incoming Calls Whenever an in
45. have more than one Auto Attendant within your 964 system You can designate up to 12 Auto Attendants in your system See Using Multiple Auto Attendants for further information When you designate a phone to be an Auto Attendant you will need to program the Day and Night Times see Program the Day and Night Times for Auto Attendant in SET UP SYSTEM FEATURES The Auto Attendant will use the times you program to determine which Outgoing Message to play There are three different Auto Attendant outgoing messages see Recording an Auto Attendant Outgoing Message Press 4 to select the Auto Attendant Day Outgoing Message which is played during the Day Time you program The pre recorded announcement is Thank you for calling our company If you know your party s extension you may dial it at any time For a directory please dial zero Press 5 to select the Auto Attendant Night Outgoing Message which is played during the Night Time you program The pre recorded announcement is Thank you for calling We are currently closed If you would like to leave a message and you Rnow your party s extension you may dial it now For a directory please dial zero Press 6 to select the Auto Attendant Auxiliary Outgoing Message which is played when an outside caller presses 0 after hearing the Day or Night Message The pre recorded announcement is Please enter the extension number NOTE If you will b
46. he phone Plug the other end into the handset and hang up INSTALLATION 6 Connect the power adapter to the telephone T Use only the power adapter provided with this product To obtain a replacement call 1 800 222 3111 Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone 7 Check for dial tone Lift the handset and listen for a dial tone If you cannot hear a dial tone turn to IN CASE OF DIFFICULTY in this manual 8 Mount the phone on the wall Four One Line Jacks L3 amp L4 Modular e Telephone Jacks a i Lines 3 and 4 Power Cord Modular Telephone Jacks Lines 1 and 2 Two Two Line Jacks L3 amp L4 Standard Modular Electrical Telephone Jack Outlet Lines 3 and 4 i Power Cord Modular Telephone Jack Lines 1 and 2 INSTALLATION 9 Plug the power adapter into a standard electrical outlet not controlled by a wall switch 10 Initialization As soon as you connect the power cord the system runs a quick self test and the screen displays Initializing for about 15 seconds When the test is complete the system enters an initial setup mode this happens the first time you plug in the unit only and the screen displays press See SET UP SYSTEM FEATURES beginning on page 15 Convenience Ports If you want to connect another device such as a modem or fax machine to the wall jack you can use the jacks on the phone labeled AUX These
47. hone up to 32 digits is stored in redial memory until you dial another number Handset To dial the same number again lift the handset listen for the dial tone then press AUTO REDIAL Speakerphone or Headset To dial the same number again press AUTO REDIAL The phone automatically selects an available line and dials the last number NOTE You will experience a delay before the call is dialed when using the Redial feature This is normal Auto Redial Press twice and the phone automatically selects an available line OR Press a line button to select a line then press AUTO REDIAL twice The phone redials the number you just called and continues up to 10 times or until the other line rings or until you cancel Auto Redial When you hear the line ringing or the other party answers lift the handset or press SPEAKER or HEADSET to complete the call and speak with the other party If you don t complete the call the phone disconnects after 30 seconds To cancel Auto Redial press any button except Volume a or 29 TELEPHONE OPERATION Hold Press and release HOLD The light of the line on hold flashes and a double beep sounds every 30 seconds to remind you the call is on hold To turn off the reminder beep see Turn Hold Reminder On or Off in SET UP SYSTEM FEATURES You can replace the handset in the cradle without disconnecting the call The speakerphone is automatically tu
48. lace the call Saving a Number from Call List to the Directory 1 Locate the number you wish to store in call history Press DIRECTORY The screen displays I TORY Press SAVE The screen prompts Eri te Press CIDLIST to copy the name and phone number from the call history to the screen A QW ND 5 Edit the name See Changing Directory Entries in the DIRECTORY OPERATION section of this manual OR Press SAVE to store the name and move on to edit the number 6 When the name and number appear as you would like to store them press SAVE to store the information in the directory The screen displays Fawed 49 CALLER ID OPERATION Time Date If you subscribe to Caller ID service this phone automatically resets the time and date each time new information is received You can set the time and date yourself if you wish See Set the Time Date in the SET UP SYSTEM FEATURES section of this manual Reset COVM Indicator This feature is useful in case you get a false COVM signal from the Central Office If a COVM indicator lights when there are no messages on that line clear the indicators 1 Press PROGRAM 2 Press until the screen displays MIM RESET then press 3 Press Y or 4 until the screen displays the desired line number then press gt The screen displays j Pritt fe oe a B Li 4 Press to reset The scr
49. lays heii 2 Dial the extension number of the party you wish to reach If that extension is idle you will hear long beeps If that extension is busy you will hear a busy signal If that extension is set to Do Not Disturb you will hear short beeps NOTE The intercom call is automatically cancelled if you do not dial an extension within 10 seconds NOTE When you direct an intercom call to one extension any extension in the system can answer the call 39 INTERCOM OPERATION Making an Intercom Call with the Speakerphone or Headset 1 Press NTERCOM 2 Refer to the screen display and follow Step 2 under Making an Intercom Call with the Handset Answering an Intercom Call When you receive an intercom call you will hear a repeating double ring pattern and your screen displays ICH with the extension number of the caller Answer the intercom call by lifting the handset or by pressing INTERCOM SPEAKER or HEADSET to take the call hands free Making a Single phone Page 1 Press PAGE The screen displays noel EN ri I co m Li i miiie tae d 2 Dial the extension number of the party you wish to reach Answering a Single phone Page Auto Mute Off When your extension receives a page the phone beeps and the speakerphone is automatically activated Answer the call by simply speaking If you are on the headset you can answer the page by simply
50. line Making or Answering a Call Handset To make a call lift the handset You can dial your call manually or dial a number from the directory see DIRECTORY OPERATION To answer a call lift the handset Replace the handset to end the call To override automatic line selection lift the handset then press and release a LINE button OR Press the LINE button for the line you wish to select then lift the handset Speakerphone To make a call press and release the desired LINE button or SPEAKER The SPEAKER light goes on Wait for a dial tone then dial the call manually or by dialing a number from the Directory see DIRECTORY OPERATION NOTE If the most recent call was handled with the headset you must press to activate the speakerphone To answer a call press SPEAKER Press SPEAKER again to end the call Headset You can use this phone hands free when you install a 2 5mm headset Headsets are available for purchase in retail stores comcode 108041732 or by calling 1 800 222 3111 Make sure the headset is plugged into the headset jack located to the left of the handset jack on the left side of the telephone base To make a call press and release or press the desired LINE button and then press HEADSET The HEADSET light goes on Wait for a dial tone then dial the call manually or by dialing a number from the Directory see DIRECTORY OPERATION To answer a call press HEADSET Press HEADSET again t
51. may affect the operation of Line in Use lights and the display of Caller ID information 64 IN CASE OF DIFFICULTY If you have difficulty operating this phone try the suggestions below For Customer Service visit our website at www telephbones att com or call 1 800 223 3111 Please retain your receipt as your proof of purchase Telephone Does Not Ring e Make sure the Do Not Disturb DND feature is not activated e Make sure ringers are turned on e If there are several non system phones on the line that don t ring disconnect some of them Having too many phones connected can also result in low ringer volume for non system telephones e If the INTERCOM light flashes but you don t hear a paging signal make sure the Do Not Disturb feature is not activated A Repeating Short Ring Error Ring Sounds at All Extensions When You Assign an Extension Number to Your Phone The extension number you chose is already assigned Begin again and choose a different extension number from 11 to 22 See Assign an Extension Number to Your Phone in SET UP SYSTEM FEATURES Intercom Paging Signal Not Received Make sure you have programmed your intercom extension number correctly Line 1 must be connected at all extensions and must be the same telephone number line for Page and Intercom to work properly Cannot Join a Conversation in Progress The privacy feature prevents another set on the system from interrupting a conversation Make su
52. mes of other Auto Attendants in the order you choose Otherwise the primary Auto Attendant could change as the system automatically assigns incoming calls among active Auto Attendants NOTE When multiple Auto Attendants are used program the pickup times with at least three seconds between them to avoid more than one Auto Attendant trying to pick up a single call at the same time To program pickup times see Set Auto Attendant Pickup Delay in SET UP SYSTEM FEATURES 60 ANSWERING SYSTEM Remote Operation You can access many features of this answering system when you are away from your phone The remote commands are the same whether you are calling from a remote non system touch tone phone or from another extension in the 964 phone system Only the method for connecting with the answering system differs NOTE If you are using this phone as part of a multi phone system be sure Auto Attendant is turned on as well If you are using this phone as a single phone leave the Auto Attendant Off and set your phone for Single Phone Operation see SET UP SYSTEM FEATURES Connect with the Answering System From a touch tone phone outside the 964 phone system 1 Dial your telephone number 2 If your 964 is a single phone skip to Step 3 OR If your 964 system has multiple phones the Auto Attendant will answer After the outgoing message enter the extension number you wish to reach 3 When the D TAD outgoing announcement begins to
53. ming calls No other features will work until power is restored INSTALLATION 2 Connect the telephone line cords to the telephone e Four One Line Jacks To use this installation option you ll need to purchase two two line adapters Adapters are available at retail stores or by calling 1 800 222 3111 o Modular D Telephone Jacks Two line UY Lines 3 and 4 Adapters Ls L2 Modular Standard Telephone Jacks Electrical Lines 1 and 2 Outlet Power Cord Telephone Line Cords Telephone Jack L1 L2 Telephone Jack L3 L4 Two Two Line Jacks L3 amp L4 o Modular Telephone Jack Lines 3 and 4 Modular Standard Telephone Jack Electrical iF Lines 1 and 2 Outlet Power Cord 7 T Telephone Line Cords Telephone Jack L1 L2 Telephone Jack L3 L4 INSTALLATION 3 Connect the handset cord Plug one end of the coiled handset cord into the jack on the left side of the phone Plug the other end into the handset and hang up 4 Connect the power adapter A Use only the power adapter provided with this product To obtain a replacement call 1 800 222 3111 5 Check for dial tone Lift the handset and listen for a dial tone If you cannot hear a dial tone turn to IN CASE OF DIFFICULTY in this manual Plug one end of the power adapter into the jack labeled ADAPTER on the back of the phone Plug the other end into a standard electrical
54. ne number assigned to just one extension NOTE You must program the lines you are using at each extension so that the system knows which lines are shared and which are private you cannot physically wire lines with different telepbone numbers into each unit for Line 4 The chart below shows 12 extensions each sharing the first three lines and having its own private line Lines in System rc m w L4 L5 L6 L7 L8 L9 LIO LII LI2 LI3 L14 LI5 ICM II ICM 12 Y ICM 13 ICM 14 ICM I5 ICM 16 ICM I7 ICM 18 ICM 19 Intercom Stations ICM 20 ICM 21 QISISISTSISISITSIS SISSIES SIS ISISISISISISISISINIS QINSITSISISTSYTS INSIST SYSTS SX ICM 22 70 CENTREX OPERATION Setup Checklist Before expanding your system or installing for Centrex review the installation checklist If you have Centrex contact your local telephone company for further information about Centrex service e The phone number for Line 1 must be the same on all phones in order for the Intercom and Page features to work e Determine the number of phones that will be on the system e Identify the phone that will be the Console phone e Identify the private line for the Console phone The Console phone must have its own private line This line is not shared with any other phone Follow the regular installation instructions
55. nt Day Outgoing Message Play Auto Attendant Night Outgoing Message Play Auto Attendant Auxiliary Outgoing Message Record a new announcement A PRESS 7 X TONE AA while message is playing TONE 5 amp a 9 after reviewing the announcement to be changed REMOTE COMMAND Play all messages Play new messages Replay a previous message Skip to next message Stop Remove selected message Remove all messages Record a memo Play Auto Attendant Day Outgoing Message Play Auto Attendant Night Outgoing Message Play Auto Attendant Auxiliary Outgoing Message Record a new announcement C pene PRESS D ETONE while message is playing TONE 5 amp a 9 after reviewing the announcement to be changed
56. o end the call NOTE An error tone will sound if you press and the headset is not plugged in To switch from handset to headset or speakerphone press HEADSET or SPEAKER then replace the handset for headset headset must be plugged in 26 TELEPHONE OPERATION To switch from speakerphone to handset lift the handset To switch from headset to speakerphone when handset is in the cradle press SPEAKER To switch from headset to speakerphone when handset is off hook press SPEAKER and replace the handset To switch from speakerphone to headset insert the headset plug into the jack and press HEADSET To override automatic line selection press and release a LINE button this activates the speakerphone or headset Timer When you make or answer a call the timer automatically starts The screen displays the elapsed time in minutes and seconds for the first hour up to hang up and the recorded time is displayed for about 10 seconds The timer also stops when you place a call on hold and resets when you release hold Call Privacy To ensure call privacy the phone allows only one set at a time to use a line Canceling Call Privacy During the call press the LINE button for the call You ll hear a short beep Others can now join the call Restoring Call Privacy Press the LINE button again during the call You ll hear a double beep The other phones will be dropped from the call NOTE C
57. ole Delayed Ring Time 23 72 Centrex pickup codes 71 72 Centrex service 4 69 71 CID 4 46 48 46 48 49 31 42 Conference calls 31 66 Console phone 7 23 71 72 COVM 4 6 17 18 46 50 67 68 COVM indicator 6 17 50 67 F 6 17 6 50 7 23 D TAD 4 27 46 51 56 60 61 62 64 67 D TAD Intercept 7 22 27 D TAD light 52 D TAD memory 52 54 D TAD mode 51 53 55 60 0 6 16 50 Day and Night Times 21 58 16 0 E 7 21 Default settings 7 15 24 0 yf 6 18 37 49 51 53 60 Dial mode 6 19 73 INDEX 34 49 Directory 20 26 33 37 43 49 58 60 71 DIRECTORY 34 49 DIRECTORY FULL 34 Display Language 16 28 DND 4 7 28 39 65 DND light 28 Do Not Disturb see DND OTAD i1721 39 46 53 OTAD FULL 52 54 OTAD INTERCEPT 22 5 15 Enter name 34 49 pumberi 35 Error 47 HTEHSIONM HO 6 16 Extension number 3 4 6 8 16 32 39 40 42 58 59 61 65 6 30 35 44 Flash 30 33 35 FLASH TIME 6 19 54 GREETIHG OHLY 7 22 Handset Speakerphone Headset Volume 28 5 6 26 27 29 40 41 Headset 25 27 29 30 32 38 40 41 56 30 31 Hold 6 25 28 30 31 42 59 72 HOLT REMIHDER 6 20 Hold Reminder 20 30 59 Home Area Code 4 6 20 49 HOJE 16 74 ICM 39 40 Initializing 10 13 30 39 42 Intercom 3 7 18 28 30 31 38 42 60 63 65 69 72 Intercom conference call 42 INTERCOM light 28 65 LANGUAGE 6 15 16 LINE USAGE 6 18 66
58. or for all lines at once If you do not subscribe to Voice Mail service turn the COVM indicator off for each line 1 Press PROGRAM 2 Press until the screen displays COLM OM CFF then press gt 3 Press V or 4 until the screen displays the desired line number then press gt 4 Press V or to select the desired setting 5 Press SAVE to store your selection 6 Repeat Steps 1 5 to change the indicator setting for additional lines Turn the Ringer On or Off for Each Line 1 Press PROGRAM 2 Press V until the screen displays F OH OFF then press 0 3 Press V or 4 until the screen displays the desired line number then press gt 4 Press V or to select the desired setting wn Press SAVE to store your selection 6 Repeat Steps 1 5 to change the Ringer setting for additional lines Select the Ringer Type 1 Press PROGRAM 2 Press until the screen displays FT 3 Press or a to select the desired setting You will hear a sample of each Ringer Type as you move through the settings TYFE then press gt 4 Press SAVE to store your selection 17 SET UP SYSTEM FEATURES Set Delay Ring NOTE This feature is for use with Centrex systems only NOTE If you choose to set a delayed ring on a phone with COVM service the phone may not ring at all before COVM picks up the call 1 Press PROGRAM 2 Press un
59. ou should start the recording process and Turn Auto then inform the caller that you are recording the call Attendant on or off Audible Message Alert Program the Message Alert to on if you want the system to beep every 30 seconds to notify you that you have new messages See Turn Message Alert On or Off in SET UP SYSTEM FEATURES Toll Saver When Toll Saver is turned on see Turn Toll Saver On or Off in SET UP SYSTEM FEATURES the system answers after two rings if you have any new messages If there are no new messages the system will answer according to the Ring Time you programmed see Program Ring Time in SET UP SYSTEM FEATURES 56 ANSWERING SYSTEM Auto Attendant Operation a Record an outgoing AUTO message ATTENDENT NEW CALLS _ DIRECTORY CALLER Use with gt W 6 or 6 F to select an outgoing PROGRAM CID LIST PNE message Stop AUTO REDIAL playback or recording CONFERENCE VOLUME 0 INTERCOM TRANSFER HEADSET SPEAKER Select Auto Alttendant Auxiliary Outgoing Message Select Auto Attendant Night Outgoing Message Select Auto Alttendant Day Outgoing Message 57 ANSWERING SYSTEM Auto Attendant Operation You can set this phone to function as the Auto Attendant for a multi phone system A phone designated as an Auto Attendant will pick up and redirect incoming calls to other extensions in the system Each Auto Attendant can pick up only one line at a time so you may wish to
60. phone number of the station sending the delayed ring NOTE If the Console is using another line and receives a delayed ring the Console phone can put the other line on hold and follow Steps 1 3 If the Console is on an intercom call the intercom call should be ended before picking up the ringing phone Picking Up Another Station s Line 1 Choose a free Centrex line 2 Enter the Centrex pickup code 3 Enter the seven digit phone number of the line you want 72 a 5 15 28 29 36 47 51 M 5 15 28 29 36 47 5 34 36 gt 5 15 34 36 i min 7 22 All Page 39 41 ALI 1 37 48 116 52 ANSWER light 52 59 Answering system 4 20 21 22 24 27 46 51 64 67 6 20 AUTO REDIAL 29 Auto Redial 29 AUTOATTENDANT 59 Auto Attendant 3 4 7 21 23 52 57 61 63 64 Auto Attendant Auxiliary Outgoing Message 57 59 62 Auto Attendant Day Outgoing Message 57 58 62 Auto Attendant Night Outgoing Message 57 58 62 Auto Attendant outgoing messages 57 60 Auto Attendant Pickup 7 23 ITT F 23 Auto Mute 6 19 38 40 42 54 Call history 43 44 46 49 60 Call List 20 46 49 Call Privacy 27 Call Waiting 3 4 30 43 44 66 45 Caller ID 3 4 6 20 28 34 43 50 64 66 67 INDEX Caller ID with Call Waiting 3 4 44 66 Caller ID with Visual Call Waiting 44 Caller Identification 4 44 Central Office Voice Mail 4 see also COVM Centrex 4 7 18 23 69 71 72 Centrex Cons
61. re you press the LINE button to release privacy Error Tone Fast Busy Signal Heard When Making an Intercom Call The Do Not Disturb feature is activated at the extension you are calling The other party s INTERCOM light will flash and your extension number will be displayed on their screen to alert them of your call 65 IN CASE OF DIFFICULTY Line Lights Remain On When No Line is Connected e Make sure the system is programmed for that line to be absent See Set Line Usage for Each Line in SET UP SYSTEM FEATURES e Make sure that your Line Groups are programmed properly See Assign the Line Group for this Phone in SET UP SYSTEM FEATURES e Disconnect all other devices fax modem credit card reader etc from any lines connected to your 964 phone These devices can interfere with the system s data links e Make sure the total length of telephone wiring used in your 964 system is less than 600 feet If the wiring is longer you may need to use a special filter device Call 1 800 222 3111 for information about this filter You ll need to contact a professional to install this filter Tone Signals Do Not Activate a Remote Device Tone signaling does not work during conference calls The phone generates tones of fixed duration which may not be long enough to activate some devices such as answering machines Operation During a Power Failure Only Line 1 will operate during a power failure if a charged batte
62. red automatically through the Caller ID function of this system Enter Directory mode by pressing DIRECTORY The screen displays E t If the directory is full the screen displays DIREC Storing Names and Numbers in the Directory 1 Enter Directory mode 2 Press SAVE The screen displays Ct er a hd me 3 Use the dial pad keys to enter the letters digits or symbols you wish to store Press the key repeatedly until your desired character is displayed For example press 2 once for A twice for B three times for C and four times for 2 Press gt to move to the next character or to backspace Press twice to insert a space PRESS ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES o E amp l 2 A B c 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M N o 6 7 P Q R S 7 8 T U y 8 9 Ww X Y Z 9 6d 0 0 34 DIRECTORY OPERATION NOTE To store a number without storing a name press SAVE and go on to Step 5 4 Press SAVE to store the name and move on to enter the phone number The screen displays 5 Use the dial pad keys to enter the phone number you wish to store 6 Press to store the name and number in the directory The screen displays Storing a Pause in a Directory Number To store a dialing pause in a directory number press and rele
63. reen displays TOLL SAUER then press 3 Press V or to select a setting 4 Press SAVE to store the setting Erase All Settings and Return the Phone to Default Settings 1 Press PROGRAM 2 Press V until the screen displays RESET ALL 3 Press The screen displays 4 Press REMOVE within three seconds to confirm the RESET ALL command The screen displays 24 TELEPHONE OPERATION AUTO ATTENDENT NEW CALLS gt DIRECTORY CALLER Mute the microphone PROGRAM CID LIST Prevents interruptions during a call CONFERENCE Line in use lights VOLUME Line buttons INTERCOM Adjust volume of ringer handset speakerphone and headset RECORD lt F Redial last number called OR Automatically redial a number when the line you re calling is busy REMOVE AUTO REDIAL Activate custom calling services Activate temporary 0 tone dialing 4 TRANSFER HEADSET SPEAKER Activate hands free calling for speakerphone Activate hands free calling for headset Redirect an incoming call to any 964 phone Initiate a three party call Put a caller on hold 25 TELEPHONE OPERATION NOTE When you make a call the phone selects the Prime Line you programmed When you answer a call the phone automatically selects the ringing line If you have a private line the phone automatically selects that
64. ress to save the name and move on to edit the phone number Use 4 gt and the dial keypad to edit the number Press SAVE to store the name and number in the directory The screen displays your new entry and Savecd A oe WwW N 36 DIRECTORY OPERATION Dialing a Number from the Directory 1 Enter Directory mode and use the dial pad or Navigation buttons to find the entry for the number you wish to call see Reviewing Information Stored in the Directory 2 When the desired directory entry is displayed on the screen press DIAL to place the call the line is selected automatically OR Press the LINE button for the line you wish to select then press DIAL to place the call Removing a Name and Number from the Directory 1 Enter Directory mode and use the dial pad or Navigation buttons to find the entry for the number you wish to remove from the directory see Reviewing Information Stored in the Directory 2 Press REMOVE The screen prompts RENGUE 3 Press again within three seconds to remove the entry The screen displays a hn Pit tend DOS Soe oo Removing All Entries from the Directory 1 Enter Directory mode 2 Press REMOVE The screen prompts DIRECTORY REMOVE allt 3 Press again within three seconds to remove all entries The screen displays E E Ler La BIT Praag al ALL PIEMEL 37 INTERCOM OPERATION AUTO ATTENDENT NEW
65. rned off To release Hold press and release the LINE button of the call on hold NOTE The system automatically disconnects a call on hold after three minutes To keep a call on hold longer than three minutes release Hold before three minutes and then place the call on hold again NOTE You cannot put an intercom call on hold NOTE Ifa line is in use pressing INTERCOM or will place the line on hold and activate the intercom Switch Between Lines 1 Press and release to keep a call on the first line 2 Press and release the LINE button of another line to make or answer another call NOTE If you switch lines without pressing first you will drop the call Mute This feature lets you mute the telephone so that you can hear the other party but the other party can t hear you To activate this feature press and release MUTE The MUTE light goes on To return to the conversation press and release MUTE again NOTE Switching from handset to speakerphone or headset or from speakerphone or headset to handset changing lines and putting a call on hold also cancel Mute Flash Use instead of the switchhook to activate telephone company subscriber services such as Call Waiting or Three Way Calling To adjust the length of the Flash signal see Set the Flash Time in SET UP SYSTEM FEATURES 30 TELEPHONE OPERATION Temporary Tone Dialing If you have dial pulse rotary service you can change from
66. ry erm T TET kiii Lda 2 Press 4 to view the latest or Y to view the earliest caller s information Then use or V to scroll through call history See Review Call List for a description of the information provided on the call history screen 46 CALLER ID OPERATION Review Call List Press 4 to view the previous caller s information OR Press to view the next caller s information The screen displays the caller information i 12 The time and date call was received This call is the first call 001 in call history This is new previously unreviewed call information The call came in on Line 3 Caller s name Caller s phone number Display Messages Hame The other party is blocking name information PEL The other party is blocking telephone number information Your phone company is unable to receive information about this caller s name Your phone company is unable to receive information about this caller s number Dut of Ares The call comes from a remote area Epron The Caller ID information received from the phone company was not recognizable 47 CALLER ID OPERATION Removing Calls from Call List Removing a Specific Call Record from Call List 1 Locate the record you wish to delete in call history 2 Press REMOVE The screen prompts F 3 Press REMOVE again within three seconds to confirm your decision The screen
67. ry has been installed You will be able to dial and answer calls but no other features will work until power is restored No Caller ID Information While on a Call e You must subscribe to combined Caller ID with Call Waiting as a single service to see Call Waiting information e Make sure the TEL SET and TEL LINE cords are not reversed Display Screen is Blank Make sure the power cord is connected to both the phone and an electrical outlet not controlled by a wall switch Messages are Incomplete If message length is programmed to one minute messages longer than this will be cut off See Program Message Length in SET UP SYSTEM FEATURES to change message length to unlimited 66 IN CASE OF DIFFICULTY System Does Not Answer After Correct Number of Rings See Program Ring Time in SET UP SYSTEM FEATURES to change how long the phone should ring before the system answers a call e D TAD features only work when the answering system is turned on e Ifa fax machine shares a line with the answering system turned on the Ring Time must be programmed to allow the fax machine to answer calls first See Receiving a Fax When the Answering System Is On in ANSWERING SYSTEM D TAD OPERATION System Will Not Record Messages When memory is full saved messages must be deleted before new messages can be recorded System Does Not Respond to Remote Commands e Make sure you are calling from a touch tone phone When you dial a
68. ry of extension assignments callers who do not know the extension of the party they wish to reach will be transferred to all extensions and then dropped if their call is not picked up within three minutes See Auto Attendant Sequence for Callers for more details 2000 Advanced American Telephones All rights reserved Printed in Indonesia 850004052 Issue 1AT amp T 6 00 Alsi Ai Four Line Intercom Speakerphone 964 Quick Reference Card TELEPHONE OPERATION pages 25 32 Make Answer a Call Lift handset or press SPEAKER or HEADSET Handset Headset Speakerphone Volume Press VOLUME 4 or while on a call Adjust Ringer Volume Press VOLUME 4 or while line is ringing Redial Lift the handset and listen for the dial tone then press OR Press to use the speakerphone or headset Auto Redial Press twice to activate When you hear the other line ring or the other party answers lift the handset or press or to complete the call To cancel Auto Redial press any key on the phone except Volume a or Hold Press and release HOLD To release hold press and release the LINE button of the call on hold Switch Between Lines Press and release HOLD on first line then press another LINE button to make or answer another call Mute Press and release MUTE To return to the conversation press and release MUTE again Telephone Subscriber Services Press instead of the switchhook
69. s CHE When this feature is activated callers from within your 964 system will hear a short repeating tone like a fast busy signal Line in Use Lights Whenever a line is in use the Line light will be on Use the following chart to determine the exact status of a line A Line light shows To show that On steadily The line is in use at another extension Slow even blinks You have an incoming direct call Rapid even blinks You have an incoming transfer call Flashing pattern brief off You are talking on the line long on Alternating one short and The line is on hold at your extension one long flash Two short and one long The line is on hold at another extension flash repeating Volume Handset Speakerphone Headset Volume Control When you are on a call press Volume 4 to increase call volume Press Volume to decrease volume You will hear a beep when you reach the minimum or maximum level 28 TELEPHONE OPERATION Ringer Volume You can adjust the ringer volume while the phone is ringing While the line is ringing press Volume 4 or Volume F to reach the desired level This phone has four ringer volume levels Each time you adjust the ringer you will hear a sample indicating the volume level Turning Ringer Off You may turn the ringer for each line on or off See Turn the Ringer On Off for Each Line in the SET UP SYSTEM FEATURES section of this manual Redial The last number dialed on this p
70. speaking through the headset Auto Mute On The MUTE light will be on Lift the handset or press to temporarily deactivate Auto Mute and answer the page 40 INTERCOM OPERATION Switching Between an Intercom Call and a Single phone Page When making an intercom call press PAGE to switch the call to a single phone page When making a single phone page press INTERCOM to switch the call to the intercom Ending an Intercom or Page Call Hang up or press SPEAKER or HEADSET again Paging All Phones 1 Press TONE The screen displays eo malt PRIE Mii ji da eri ih P m Li rae ad L 2 Speak toward the telephone or into the headset microphone 3 Press and release SPEAKER or HEADSET to disconnect Answering an All Page NOTE Only one extension can answer an All Page When you receive an All Page your phone beeps and the screen shows the paging extension 1 Press PAGE to answer 2 To end press and release SPEAKER or HEADSET 4l INTERCOM OPERATION Making an Intercom Conference Call 1 Make or answer a call 2 Press and release NTERCOM and enter the extension number of the third party The line is automatically put on hold 3 After the third party answers press and release CONFERENCE 4 To end an intercom conference call hang up NOTE You cannot put an intercom conference call on hold Room Monitor You
71. tgoing announcements 1 Press 4 to hear the Auto Attendant Day Outgoing Message OR Press 5 to hear the Auto Attendant Night Outgoing Message OR Press 6 to hear the Auto Attendant Auxiliary Outgoing Message OR Press 7 to hear the D TAD outgoing message 2 Press 7 8 to stop message playback Record a New Outgoing Announcement After reviewing an outgoing announcement press 9 to record a new announcement Your new announcement will replace the announcement you just reviewed Turn off the answering function Press 0 To exit Remote Operation Mode hang up 62 ADDING A FAX MACHINE NOTE Do not connect a fax machine to Line 1 Doing so will interrupt the system s intercom data channel You may wish to use a fax machine with your phone Choose Line 2 3 or 4 for the fax machine and connect it according to the manufacturer s instructions for installation and use That line s telephone number is your fax number The same line can be used for outgoing calls Gncoming faxes will get a busy signal For additional settings see either Multi phone System or Single Phone below depending on how you use your phone NOTE If you are using a fax switch or a fax machine with a built in fax switch see Using a Fax Switch Multi phone System e Set your fax machine to answer on the first ring follow manufacturer s instructions e Set the Auto Attendant to answer
72. til the screen displays DELAY RING then press 3 Press V or to select the desired setting One ring is about six seconds 4 Press SAVE to store your selection Turn Line Usage On or Off for Each Line If you are not using all four phone lines you need to turn off Line Usage for the unused lines If you expand to a third or fourth line turn Line Usage back on You may also restrict the use of certain lines on this phone to intercom and paging only by turning off Line Usage for each line to be restricted When Line Usage is turned off that line cannot be used to answer incoming calls or to make outgoing or transfer calls 1 Press PROGRAM 2 Press until the screen displays LTHE USAGE then press 3 Press V or 4 until the screen displays the desired line number then press gt 4 Press V or a to select the desired setting Press SAVE to store your selection 6 Repeat Steps 1 5 to change the Line Usage status for additional lines wn Assign the Prime Line Line Preference 1 Press PROGRAM Press V until the screen displays Ft Press F or 4 to select the desired setting Press SAVE to store your selection E LINE then press A OW Db SET UP SYSTEM FEATURES Assign the Line Group for this Phone 1 Press PROGRAM Press Y until the screen displays IME GROUP then press Press or 4 to select the desired setting A W
73. ts Empty SINGLE PHONE Specify whether your phone is single On or part of a multi phone system Off On or Off Feature BEFORE YOU BEGIN Function Setting Option s DAY NIGHT TIME Specify times to be considered Day or Night for Auto Attendant features Day 9 00AM Night 6 00PM RING TIME Set length of time the phone will ring before the answering machine picks up the call 10 60 seconds 15 seconds MESS LENGTH Set maximum length of messages to be recorded Greeting Only 1 minute or unlimited MESS ALERT Turn Audible Message Alert on or off On or Off MONITOR Choose whether messages can be heard over the speaker as they are recorded On or Off D TAD INTERCEPT Turn D TAD Intercept on messages can be intercepted by other 964 phones during recording or off On or Off AUTO ATT PICKUP Specify how many seconds an Auto Attendant will wait before picking up incoming calls 6 30 seconds PASSWORD CONSOLE Program password needed for remote access to some features of your phone Specify whether your phone is the Centrex Console phone for your system 3 digits 111 On or Off CSL DELAY RING Set time to delay ring for Centrex Console phone Off 2 4 6 30 seconds TOLL SAVER RESET ALL Turn Toll Saver on answers after two rings if there are new messages or off answers per ring time Ret
74. urn all settings to default settings Audible Signals When you bear A rapid double ring pattern repeating It means On or Off Defaults You have an incoming intercom call Long single ring repeating You have an incoming transferred call Short single ring repeating The extension number you just programmed has already been assigned Choose another number for this extension Short single tone repeating The extension you are calling is in DND mode Long single tone repeating The extension you are calling is busy INSTALLATION NOTE If you are installing multiple phones in your 964 system you must install and program one set at a time If more than one extension is assigned the same extension number a repeating short ring error ring will sound at all extensions Reassign extension numbers being sure that each extension has a different number from 11 to 22 see Assign an Extension Number to Your Phone in SET UP SYSTEM FEATURES Table Desk Installation 1 Install one 9V battery e Press in on the tabs and remove the telephone base e Use a small Phillips head screwdriver to remove the screw and open the battery door Insert the 9V battery included and replace the screw to close the battery door e Replace the telephone base NOTE The battery retains telepbone memory in the event of a power Jailure If power fails only Line 1 will work to dial and answer inco

AT&T 964 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents

AT&amp;T 964 User's Manual

Contents

Download Pdf Manuals

Related Search

Related Contents

AT&T 964 User's Manual