Armstrong World Industries Floor Care User's Manual
Contents
1. 15 YEAR ENGINEERED America s Best Choice Plank my 15 x Bax Be American Home Series Plank he 15 xox Glen Cove Plank fe 15 x Bax Be Nelson Plank my 15 xBox E Riverside Plank za 15 x Ea x Be Rockhampton Plank my 15 x Bax Be Springdale Plank me 15 x Ea x E Summerside Strip Zg 15 x Ea x E Turlington American Exotics my 15 x Ea x E Turlington Plank Za 15 x Bea x E SOLID America s Best Choice Strip Za 15 x Amer Home Series Parquet zg 15 x Amer Home Series Strip my 15 x Asian Beech Plank za 15 x Asian Beech Strip my 15 x Bayport Strip my 15 x Bristol Plank my 15 x Bristol Strip my 15 x Bristol LG Strip za 15 x Dover Strip my 15 x Dover View Za 15 x Dundee Plank my 15 x Dundee Strip my 15 x Eddington Plank my 15 x Eddington Strip my 15 x Fulton Plank Za 15 x Fulton Strip a 15 x Fulton LG Strip ma 15 x Glenhurst Plank za 15 x Glenhurst Strip my 15 x Kona Plank me 15 x Laurel Strip my 15 x The New England Collection my 15 x Waltham Plank my 15 x Waltham Strip my 15 x Westchester Plank za 15 x Westchester Strip my 15 x FLOATING Coastal Woodlands 3 8 x 15 x Bax 10 YEAR ENGINEERED Adventure Plank x 10 x Bax Be Summit Hill Plank x 10 x ax E 5 YEAR SOLID Addison Strip m5 x Pla2. Prestige Plank za 25 x Kennedale Strip pa 25 x Liberty Plains Plank Za 25 x Natural Choice Strip z 25 x Natural Choice Strip LG Za 25 x Natural Reflections oy 25 x Sterling Prestige Plank my 25 x Sterling Strip Za 25 x Trumbull Strip a 25 x FLOATING America s Best Choice Plank Naturally Simple 2a 25 x Ee x E Coastal Woodlands 1 2 x 25 x Ba x E Footnotes 1 We warrant that the covered products in their original manufactured condition will be free from defects in grading lamination and assembly for as long as you the original purchaser own the floor 2 We warrant to you the original purchaser that for the period indicated the finish on the covered product will not wear through and tha he finish will not separate from the wood flooring under normal house hold use when maintained in accordance with our recommended maintenance guidelines 3 We warrant to you the original purchaser that for the period indicated the finish on the covered product will not wear through and that the finish will not separate from the wood flooring under normal commer cial use when maintained in accordance with our recommended maintenance guidelines 4 We warrant to you the original purchaser that for the period indicated the acrylic impregnated wear layer will not wear through under normal household with our recommended maintenance guidelines 5 We warrant to you the ori
3. the mismanufacture of the flooring e Naturally occurring wood characteristics such as variations in grain color mineral streaks and knots Changes in color due to exposure to sunlight and age e Natural expansion and contraction resulting in separation between boards or damage caused by low or excessive humidity Products designated as thrift antique tavern bargain cabin grade seconds economy grade rustic close out off goods or non standard Such products are sold AS IS Floors that are installed in other than owner occupied or tenant occupied residences Commercial installations of residential products Construction or installation related damage Floors damaged or adhesive breakdown caused by subfloor moisture or water damage including without limitation due to broken or leaking water pipes flooding wet mopping spills or weather conditions Installation defects including installations made i in violation of applicable state or local housing or building codes or ii contrary to written instructions furnished with the product NOTE YOU AND YOUR INSTALLER ARE RESPONSIBLE TO INSPECT FLOORING PRIORTO INSTALLATION WE ACCEPT NO RESPONSIBILITY FOR LIABILITIES CLAIMS OR EXPENSES INCLUDING LABOR COSTS WHERE FLOORING WITH VISIBLE DEFECTS HAS BEEN INSTALLED What Is Excluded From These Warranties None of our installers retailers distribu
4. this warranty if a defect or other warranted condition occurs We reserve the right to verify any claims or defect by inspection and have samples removed for technical analysis What Is Not Covered By These Warranties Wood flooring installed in full bathrooms with a shower or tub Damage caused by fire flooding and other natural disasters and Acts of God Damage caused by negligence accidents misuse or abuse Damage caused by vacuum cleaner beater bar or hard heads see Care and Maintenance Guidelines Damage caused by appliances furniture and casters see Care and Maintenance Guidelines Damage caused by cutting from sharp objects see Care and Maintenance Guidelines Reduction in gloss scratches or indentation due to sand pebbles or other abrasives pets insects construction traffic or failure to maintain the floor as required see Care and Maintenance Guidelines Color shade or texture variations between samples printed color photography or replacement flooring and the actual material Color variations between flooring and or samples and other flooring or wood products which you wish to match e g cabinets stair railings trim etc e Deficiencies related to subfloor floor joist assemblies subfloor preparation materials and fasteners including but not limited to uneven subfloor surfaces floor deflection or voids in the subfloor e Noises squeaks etc associated with anything other than
5. Bruce hardwood floors Floor Care and Product Warranty Guide tl 2 oi S s a 2 gt E a amp g S is TAE S S S S S S S E B amp Sig a R S 5 2 o S ie g e e e e e e s z o s a 3 8 sl 8 a 8 2 amp 5 e 2 2 6 3 El la lail ETETE 25 YEAR ENGINEERED American Originals x 25 3 x Bx amp American Vintage my 25 x Bax E Balance Plank za 25 ES x x xX Xx Balance Strip x 25 3 x a x E Baltic Plank za 25 ES x x xX Xx Bernon Plank x 25 x Bax E Caruth Plank ma 25 x Bax E Cavendar Plank za 25 ES x a x Be Chadwick Plank my 25 x Bax E Cliffton Plank za 25 e x x xX Xx Greenwich Plank me 25 x Bax E Harborlight Plank x 25 x Bax E Hillden Plank za 25 x Ea x E Kempas Plank my 25 x Ea x E Merbau Plank x 25 x Ea x E NewCastle Plank za 25 x Bax E Northshore Plank me 25 x Bax Northshore Strip fe 25 x Box E Overton Plank pe 25 x x xX Xx Rockwell Plank za 25 ES x Ba x Ee Townsville Engineered Strip LG x 25 x Bax E SOLID Abbington Prem Plank za 25 x America s Best Choice Plank Kempas a 25 x American Treasures Plank ma 25 x American Treasures Strip za 25 x Birchall Plank za 25 x Birchall Strip ma 25 x Ecostrip ha 25 x Ellington Plank a 25 x Gentry Plank x 25 x Kennedale
6. and floor care tips outlined below Initial Care Following installation clean with Bruce Dura Luster No Wax Floor Cleaner If the floor was glued down remove any residual adhesive with the appropriate adhesive remover Ongoing Routine Care and Maintenance 1 Vacuum sweep or dust mop your floor once a week or more if needed The vacuum head must be brush or felt and a wand attachment is preferable Do not use vacuums with beater bars or hard heads A Bruce hardwood floor swivel head mop with terry cloth cover is also highly recommended to eliminate finer particles of grit and dirt that can act like sandpaper on hardwood floors 2 Spills and tracked in dirt should be wiped up immediately For spot cleaning apply Bruce Dura Luster No Wax Floor Cleaner onto a clean cloth and rub onto the spot Never apply wax treatments to your urethane coated floor 3 Regularly clean the floor with Bruce Dura Luster No Wax Floor Cleaner and a Bruce hardwood floor swivel head mop with terry cloth cover Spray the floor cleaner directly onto the floor or on the mop cover DO NOT allow excess Bruce Dura Luster No Wax Floor Cleaner to remain on the floor s surface Excess liquid may damage the fiber of the wood 4 NEVER CLEAN OR WET MOP WITH WATER Water may permanently damage the floor 5 Area rugs are recommended in front of kitchen sinks at all pivot points and within high traffic areas Do not use rugs with solid rubber or vinyl backings The r
7. be refurbished by applying one or more coats of Bruce Fresh Finish or Fresh Finish Low Gloss Warranty Who is Covered All warranties in this Limited Warranty Guide are given only to the original retail purchaser of our product Our warranties are not transferable What is Covered and For How Long The limited warranties described at right are subject to the product applications limitations disclaimers and exclusions described below nd are effective for floors purchased after May 1 2006 All warranties run from the date of retail purchase for the applicable period described at right What Are You Responsible For Under Our Warranties To be covered under our warranties except under the Pre installation Defects Warranty you need to retain your sales slip and make sure that the flooring iS properly installed in accordance with our installation instructions provided with the flooring To be covered under our Lifetime Subfloor Moisture Protection Warranty keep your proof of pre installation moisture test results and sales slip confirming use of our recommended adhesives To be covered under our Radiant heated Subfloor Warranty keep the flooring surface at or below 85 F 29 C and the relative humidity between 35 and 55 You must also properly care for your new floor using our easy to follow maintenance instructions on the reverse side of this brochure We recommend that you use only our specially formulated floor care products to
8. e allowed to dry Subfi this warranty This is a one time repair and replacement warran nsure your warranty remains effective results If subfloor exceeds maximum allowable moisture loors with known moisture problems are not covered by y only 8 We warrant that the covered products meet our quality standards You or your installer should carefully inspect the products before installation for any milling dimension or visual defects Any uncut pieces that appear to have defects should be returned to the original place of purchase those pieces that do not meet our specifications will be replaced Since wood is a natural product there will be natural variations in color tone and grain that are not covered by this warranty The pre installation warranty expires upon installation 9 We warrant to you the original purchaser that the covered products when properly installed according to our installation instructions over radiant heated subfloors that are engineered for the R rating of the wood flooring product will not buckle as long as the finished flooring surface does not exceed 85 F 29 C during the life of the floor and the relative humidity level s are maintained between 35 and 55 Care and Maintenance Guidelines for Bruce Dura Luster Dura Luster Plus and Permion Finish Floors Proper care and maintenance will help ensure your floor always looks its best Simply follow the maintenance steps
9. e between 35 and 55 15 Protect your floor from direct sunlight Use curtains and UV resistant film on large glass doors and windows Move area rugs occasionally as they block sunlight and may give the appearance of discoloring under the rug Quick Fix Tips Spots caused by food water or animals Apply Bruce Dura Luster No Wax Floor Cleaner to a clean soft cloth Rub the area to remove the stain or spot More stubborn spots may require additional cleaning with Bruce Clean n Strip followed by cleaning with Bruce Dura Luster No Wax Floor Cleaner Grease Lipstick Crayon Ink Spots Rubber Heel Marks Apply Bruce Dura Luster No Wax Cleaner to a clean soft cloth Rub the area to remove the stain or spot elf stain remains rub with a cloth dampened with Bruce Clean n Strip and follow by cleaning the area with Bruce Dura Luster No Wax Floor Cleaner Chewing Gum Candle Wax Apply a sealed plastic bag filled with ice on top of the deposit Wait until deposit becomes brittle enough to crumble off After deposit has been removed clean entire area with Bruce Dura Luster No Wax Floor Cleaner wo 99 Minor Abrasions Scratches Use Bruce Touch Up Kit in smaller areas Apply Bruce Fresh Finish or Fresh Finish Low Gloss when larger areas are reconditioned Deep Scratches Gouges Individual planks strips or parquets that are heavily gouged or damaged can be replaced lf needed the entire floor can
10. ginal purchaser that the covered products may be professionally sanded and refinished at least 3 times if proper sanding and refinishing procedures are followed as specified by the National Wood Flooring Association www nwfa org 6 We warrant to you the original purchaser that for as or commercial use when maintained in accordance long as you own your floor each of our recommended adhesives will maintain its bond when properly installed with our covered flooring products and when maintained in accordance with our recommended maintenance guidelines 7 We warrant that each of the covered engineered hardwood flooring products when properly installed with our recommended adhesives according to our installation instructions including proper subfloor moisture testing will not release from the subfloor or as long as you the original purchaser own your floor This means that prior to installation your subfloor must be inspected to assure your subfloor does not exceed maximum allowable moisture levels To ensure your warranty remains effective keep you subfloor exceeds maximum allowable moisture leve r proof of pre installation moisture test results If s the subfloor must be allowed to dry or Armstrong s S 135 VapArrest Moisture Remediation System should be used Subfloors with known moisture problems are not covered by this warranty This is a one time repair and replacement warranty only
11. he finish Another appropriate spot cleaner wax remover is Armstrong Wipe Clean Bruce Dura Luster Floor Care Kit A convenient cleaning kit with all the components of hassle free cleaning of all urethane finished floors Kit includes one hardwood floor cleaner one large swivel head mop that col lapses for easy reach under furniture and appliances and one cloth mop cover that is both reversible and machine washable The Armstrong Hardwood amp Laminate Cleaning System kit may also be used Bruce or Armstrong Replacement Mop Covers Each pack contains two soft absorbent terry cloth covers elastic fitted for quick and easy replace ment on the swivel head mop Covers are reversible and machine washable Touch Up Kit Used for blending scratches and nicks on Dura Luster Plus urethane finish floors The kit contains touch up markers and filler sticks that blend with Bruce factory finished stains plus complete instructions and materials to easily repair many problems Acrylic Filler Designed to conveniently fill gaps small openings and broken edges Simply apply the material on the area to be repaired and wipe away excess with a damp towel Bruce hardwood floors Armstrong Customer Relations and Technical Services 1 800 233 3823 www bruce com PLEASE SEND CORRESPONDENCE TO Customer Relations and Technical Services Armstrong World Industries Inc PO Box 3001 Lancaster PA 17604 3001 2006 AWI Licensing Company Trademark
12. no Strip x 5 x 7A Residential Warranty We warrant that when the Armstrong S 135 VapArrest Moisture Remediation System is used in conjunction with our recommended urethane adhesives for BRUCE ARMSTRONG Hardwood Flooring by HARTCO and ROBBINS brand engineered hardwood flooring the terms of the applicable subfloor moisture warranty for such flooring will apply without the requi provided that the subfloor is visually dry before installation and followed 7B Commercial Warranty For commercial applications when Armstrong S rement of pre installation moisture test all other installation instructions are 135 VapArrest Moisture Remediation System is used in conjunction with our recommended urethane adhesives for BRUCE ARMSTRONG Hardwood Flooring by HARTCO and ROBBINS brand engineered hardwood flooring subfloor moisture warranty for such flooring will provided that a proper moisture test is conducted This means must be inspected to assure your subfloor does not exceed the the terms of the applicable apply for a 3 year period from the time of installation hat prior to installation your subfloor maximum allowable moisture level for usage of Armstrong S 135 VapArrest Moisture Remediation System Subfloor moisture levels must be less than 12 Ibs 24 hours 1000 sq ft per a calcium chloride test To e keep your proof of pre installation moisture test levels the subfloor must b
13. preserve your flooring Use of floor care products other than those we have specially formulated for use on our flooring products may damage your floor and void this warranty What Will We Do If Any Of The Covered Events Occurs If any of the covered events listed in this guide occurs within the warranty periods specified for the respective flooring product we will recoat refinish fill or furnish comparable flooring of our manufacture and of similar color pattern and quality for either the repair of the defective area or the replacement of the floor at our option In the unlikely event that we are unable to correct the problem after a reasonable number of attempts we will refund the portion of the purchase price for the section of failed flooring If your floor was professionally installed we will also pay reasonable labor costs for the direct repairs or replacement within the first five years of the warranty period or the length of the warranty period whichever is less These warranties do not include removal or replacement of cabinets and other fixtures For our products with the Lifetime Subfloor Moisture Protection Warranty we will replace or repair such flooring no more than once which is your exclusive remedy under this warranty If the replacement or repair fails in the same manner a second time the site conditions will be deemed unacceptable for the installation of our hardwood floors These are the exclusive remedies under
14. s owned by AWI Licensing Company or Armstrong Hardwood Flooring Company
15. sary start to process a claim If you have further questions please contact us at Armstrong Floor Products Claim Center P O Box 3001 Lancaster Pennsylvania 17604 3001 1 800 233 3823 PLEASE KEEP YOUR SALES RECEIPT INFORMATION REGARDING THE CLAIMED DEFECT AND DATE AND PROOF OF PURCHASE MUST BE PROVIDED Bruce Recommended Floor Care Products Bruce Dura Luster No Wax Floor Cleaner A unique cleaner that lifts soil from the surface of the urethane finish without leaving a film Simply apply the cleaner onto a clean cloth for cleaning small areas or spray directly onto the floor and use an Armstrong swivel head mop with cloth cover for cleaning the entire area Another appropriate floor cleaner is Armstrong Hardwood amp Laminate Floor Cleaner Bruce Fresh Finish Fresh Finish is an easy do it yourself touch up for all urethane finished floors A great alternative to sanding and recoating it restores the original gloss level of your floor even after years of traffic and wear Another recommended urethane top coat is Armstrong Restore Fresh Finish and Restore are available in two gloss levels regular gloss for semi to high gloss floors and low gloss for ultra low to low gloss floors Bruce Clean n Strip A cleaner specifically designed for the removal of petroleum based stains and spills Used for removal of rubber heel marks grease wax and asphalt Simply apply to a clean dry cloth and wipe the stain free from t
16. tors or employees has the authority to alter the obligations limitations disclaimers or exclusions under any of our warranties WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL CONSEQUENTIAL OR SPECIAL DAMAGES UNDER OUR WARRANTIES By this we mean any loss expense or damage other than to the flooring itself that may result from a defect in the flooring Our limited warranties constitute the only express warranties for the product purchased TO THE EXTENT PERMITTED BY LAW AND FORALL NON CONSUMER PRODUCT ALL WARRANTIES OTHER THAN OUR LIMITED WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW ANY AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FORA PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WRITTEN WARRANTY TO THE EXTENT ALLOWED BY LAW SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION What Should You Do If You Have A Problem We want you to be happy with your floor purchase If you are not call your retail store first They can answer your questions and if neces
17. ugs must be made of a breathable material to prevent moisture entrapment 6 Use interior and exterior doormats at all entrances to collect dirt and moisture and prevent it from being tracked onto the floor 7 Never use any of the following products or products similar in nature on your floor ammonia based cleaners acrylic finishes wax based products detergents bleach polishes oil soap abrasive cleaning soaps or acidic materials such as vinegar Many of these products can pit or etch the finish of your flooring or prevent the proper use of recommended maintenance materials Keep animal nails trimmed to minimize finish scratches Do not damage your floor with shoes having heel taps or sharp objects protruding from the sole such as rocks exposed nails and gravel 10 Avoid walking on wood floors with spike or stiletto heeled shoes Spike or stiletto high heels must be properly maintained to prevent damage from the steel heel support 11 Do not roll or slide heavy objects directly upon the floor When moving appliances or heavy furniture consider laying a solid protective covering on your floor and gently walk the item across it Carpet or cardboard is not adequate to prevent surface compression scratches 12 Use furniture leg protector pads under all furniture and make certain to keep them clean and well maintained 13 Replace hard narrow furniture rollers with wide rubber rollers 14 Keep the relative humidity in your hom
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