Apple U10C011 User's Manual
Contents
1. 351000 Windows has finished installing the software for this device To close this wizard click Finish lt Back Cancel User s Guide 18 7 Click Finish to complete the installation 8 After the installation is completed verify that the USB LED is lit on the front of you cable modem If not refer to the troubleshooting section later in this chapter User s Guide 19 Installing the Software Drivers in Windows XP Operating System 1 Power on your PC After your computer boots Windows detects the cable modem The Found New Hardware screen appears followed by the Found New Hardware Wizard screen Found New Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for Ambit USB Cable Modem If your hardware came with an installation CD lt lt or floppy disk insert it now What do you want the wizard to do Install the software automatically Recommended Install from a list or specific location Advanced Click Next to continue 2 Choose the software automatically Recommended Click Next to continue You will see the following screen User s Guide 20 Found New Hardware Wizard Please wait while the wizard installs the software Hg USB Cable Modem 351000 usbem sys To CAWINDOWS System32 DRIVERS Found New Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the sof2. Windows XP Operating System sccssessssssssssesssessssesscesssesseseseee 20 Troubleshooting the USB Installation scsssscsssscscsccssecsssescssessssescsceessescccesesssscscesessessseesesssscseeesssseooes 22 Uninstalling the USB Driver icsscccsiscccvsscccetusssiecsvoseesetcenssseSueccese custedeesveconkelussstveesesass sadectiecen seSeesveseveesuessesecuents 24 3 INSTALLING THE MODEM USING THE ETHERNET PORT ee cceeesceeeeeeere 2D Installing the Hard wares ccccccsscocessesssssvcessenessossenensossaseeasssoasdensessosseseass sussesuasdsvesdesdes eveecenses soesecsevossoaseneavoscaseuss 25 Troubleshooting the Ethernet Installation cssscsssscsscscessecsscesssscesccessssccsccssscsseseesessescscessssessseessssseooes 26 4 CABLE MODEM LEDS AND CONNECTORS cccccscccscscscccscccscccccccccccccccscccccseseees 2O LEDs on the Front of the Moden cscscsssssssesssesescseceseseseseseseseseneseecececececececececececccecececesececccccecececececeseces 28 Connectors on the Back of the MOdei cccccccscssssssssscscscssscccscsccccccccccccccccccecccccccccecccccesecccccesecescsesccescees 30 User s Guide 1 Before You Begin Your new cable modem provides high speed access to the Internet by an active Internet Connection through your cable service provider This user guide describes how to set up and use the cable modem Before installing the cable modem you should read this u
3. and ready LEDs are solidly lit the cable modem is working properly Try restarting the computer so that it could re establish a connection with the cable modem Power cycle the cable modem by removing the power adapter from the electrical outlet and plugging it back in Wait for the cable modem to re establish communications with your cable service provider If your PC is connected to a hub or gateway try connecting the PC directly into the cable User s Guide 26 modem If you are using a cable splitter try removing the splitter and connect the cable modem directly to the cable wall outlet Wait for the cable modem to re establish communications with your cable service provider Your ethernet or coaxial cable may be damaged Try using another cable If none of these suggestions work contact your cable service provider for further assistance User s Guide 27 4 Cable Modem LEDs and Connectors This chapter describes the functions of the cable modem s LEDs and connectors When the power sync and ready LEDs are lit the cable modem is working properly The usb or enet LED should also be lit depending on what port is being used The following provides an overview of the LEDs on the front of the cable modem and what the LEDs mean LEDs on the Front of the Modem User s Guide power enet send recy syne ready power Indicates that the cable modem has successfully completed internal power on tests usb Indica
4. cable service provider e Remove any other USB devices from your computer and connect the cable modem s USB cable directly to the USB port on your computer e Ifyou are using a cable splitter try removing the splitter and connect the cable modem directly to the cable wall outlet Wait for the cable modem to re establish communications with your cable service provider e Your USB or coaxial cable may be damaged Try using another cable e Ifnone of these suggestions work contact your cable service provider for further assistance Uninstalling the USB Driver Insert the supplied CD into your CD ROM drive 2 Click on the My Computer icon on your desktop Then click on the icon that belongs to your CD ROM Drive 3 Locate the file called Uninstall and click on the file This program will remove all the necessary files from you computer User s Guide 24 3 Installing the Modem Using the Ethernet Port This chapter explains the process for installing your cable modem using the ethernet port Using the ethernet port allows to you connect multiple computers to the cable modem using additional equipment which is not included Please contact your cable service provider for more information on using multiple computers See Chapter 2 Installing the Cable Modem Using the USB Port for instructions on installing the cable modem using the USB port You can use the cable modem s Ethernet port if you have e APCrunning Windo
5. computer now Finish Cancel 10 Choose Yes to restart your computer 11 After the computer is rebooted verify that the USB LED is lit on the front of you cable modem If not refer to the troubleshooting section later in this chapter User s Guide 12 Installing the Software Drivers in Windows Me Operating System To install the cable modem software drivers using the Windows Me operating system 1 Power on your PC After your computer boots Windows detects the cable modem The Found New Hardware screen appears followed by the Found New Hardware Wizard screen Found New Hardware 3 Select Automatic search for a better driver Recommended and click Next The computer automatically copies the necessary driver files from the CD You will see the following screen User s Guide 13 Add New Hardware Wizard Windows driver file search for the device USB Cable Modem 351000 Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver EJ E USBCM INF Cancel 4 Click Next The computer automatically installs the necessary driver files Add New Hardware Wizard 2 Haj a USB Cable Modem 351000 Windows has finished installing the new hardware device 5 Click Finish after the computer has copied the necessary files You will see the following screen User
6. for your device Recommended Display a list of all the drivers in a specific location so you can select the driver you want lt Back Cancel 3 Select Search for the best driver for your device Recommended Then select Next You will see the following screen Add New Hardware Wizard Windows will search for new drivers in its driver database on your hard drive and in any of the following selected locations Click Next to start the search gesessabasnsenasesoabadvaasecersouseessser MV CD ROM drive fo Micrasoth windows Update Specify a location iL lt Back Cancel 4 Check the CD ROM drive check box and verify that the CD is in the CD ROM drive Click Next to have Windows search for the necessary driver files You will see the following User s Guide Add New Hardware Wizard Windows has found an updated driver for this device and also some other drivers that should work with this device What do you want to install 5 Select the updated driver Recommended USB Cable Modem 351000 and click next You will see the following screen CAUTION You must verify that Ambit USB Cable Modem appears on the screen If USB Composite Device appears you must click Back twice and specify the correct location of the driver files DO NOT proceed if USB Composite Device is displayed in the above window Contact your cable provider for further assistance Add New Hardware Wizard Win
7. o An active Ethernet port on your PC or Macintosh User s Guide Be sure to follow the instructions provided for the port that you want to use Using the USB port allows you to install the cable modem faster and easier than using the ethernet port because you do not have to install and configure a network interface card NIC USB however only enables you to connect one computer to the cable modem Using the ethernet port allows you connect multiple computers to a cable modem through the use of additional equipment that is not included Please contact your cable service provider for more information on using multiple computers 2 Installing the Cable Modem Using the USB Port This chapter explains the process of installing your cable modem using the USB port First you will install the hardware cable modem USB cable coax cable and power adapter You will then install the cable modem drivers and verify that the computer USB port is functioning properly NOTE The cable modem USB setup does not support the Macintosh operating system Windows 95 amp NT Installing the Software Drivers Before Hardware Connection CAUTION You should run the Setup exe program first before you connect the USB cable to the PC To install the USB drivers using the Windows operating system 1 Double click the Setup exe program in the CD 2 Then the Choose Setup Language screen appears You can choose the language you need
8. s Guide 14 6 Click Yes to restart the computer User s Guide 15 Installing the Software Drivers in Windows 2000 Operating System To install the cable modem software drivers using the Windows 2000 operating system 1 Power on your PC After your computer boots Windows detects the cable modem The Found New Hardware screen appears followed by the Found New Hardware Wizard screen Found New Hardware Found New Hardware Wizard Welcome to the Found New ays Hardware Wizard SS This wizard helps you install a device driver for a hardware device To continue click Next lt Back Cancel 2 Insert the CD into the PC s CD ROM Drive and click Next You will see the following screen User s Guide 16 Found New Hardware Wizard zg Install Hardware Device Drivers Sate 4 device driver is a software program that enables a hardware device to work with CY an operating system This wizard will complete the installation for this device o Ambit USB Cable Modem 4 device driver is a software program that makes a hardware device work Windows needs driver files for your new device To locate driver files and complete the installation click Next What do you want the wizard to do Display a list of the known drivers for this device so that can choose a specific driver coos 3 Select Search for a suitable driver for my device recommended Then selec
9. Data Cable Modem Model Number U10C011 User s Guide Rey 1 0 August 8 2003 Contents Understand the Cable Modem s Features ssscsssssssssssrsssssssssessssssssesesssssecssnesececsssesesssssessssesesscssscsasessseeees 3 Contact Your Local Cable Operator scssssssssscsssessscssessssssssssscssscscsssesssssssesnssssssssssesssessssesesesessssessessoess 3 Prepare Your Area for Cable Modem Installation sscssccsssssssssssssesssesssssssnssssesssssscssessessscsssesesnsesssees 4 Gather Supplied and Required Items cssccsscsssessscssessssssssssesesssssseesssssssssesesesessssesesnsessssesesessssessnseess 4 2 INSTALLING THE CABLE MODEM USING THE USB PORT 0 esssossssssseveseoee D Installing the Hard ware siccsissssevcssesssssiseiaensstesceseisessosecesssovesenses sepecdeisessnssoseiesbossosunsssbe osooso siss sios osooso isn sissa 7 Installing the Software Drivers vivcscisssssisssesnassesoasessosoesesnssessessesans sveesensassosdeesasssoasesanessvasessedsesaeseesssens ssseseosoasesuass 8 Installing the Software Drivers in Windows 98 SE Operating System scssscssssscssscsssssessssssrsesesesssees 8 Installing the Software Drivers in Windows Me Operating System sscsssscssscsssecscecssssesceesssseeoees 13 Installing the Software Drivers in Windows 2000 Operating System sscssscssessssssssssesesscsesssesseeseees 16 Installing the Software Drivers in
10. EE L USB Composte Device USB Root Hub Properties Jefresh Remov Print Close Cancel 4 Select USB Composite Device and click Remove 5 Click Refresh The Add New Hardware Wizard window appears displaying the device name USB Composite Device Refer to the proper operating system instructions in this chapter for information on reinstalling the driver properly All of the LEDs on the front of my modem look correct but I cannot access the Internet e Ifthe power usb sync and ready LEDs are solidly lit the cable modem is working properly Use the following procedures to verify connectivity between the PC and the cable modem o Launch Your PC s Internet Browser e g Netscape IE o Enter http 192 168 100 1 into your browser This URL connects you directly to the web server within your cable modem A successful connection indicates that the PC is able to communicate with the cable modem The next step is to enter a public URL to ensure connectivity between the cable modem and your cable service provider If this fails please contact your cable service provider for further assistance User s Guide 23 e Try restarting the computer so that it could re establish a connection with the cable modem e Power cycle the cable modem by removing the power adapter from the electrical outlet and plugging it back in Wait for the cable modem to re establish communications with your
11. and click OK Choose Setup Language FA Select the language for this installation from the choices below 7 Cancel User s Guide 3 You will see the following Welcome screen USB Install Shield 1 10 35 1002 Welcome to the InstallShield Wizard for USB Driver The InstallShield Wizard will install USB Driver on your computer To continue click Next USE Install Shield 1 10 35 1002 Start Copying Files Review settings before copying files Setup has enough information to start copying the program files If you want to review or change any settings click Back If you are satisfied with the settings click Next to begin copying files Current Settings InstallShield User s Guide 5 Click Next You will see the following screen USB Install Shield 1 10 35 1002 InstallShield Wizard Complete Setup has finished installing USB Driver on your computer Cancel 6 Click Finish Now you can install the hardware Installing the Hardware This section explains how to connect the cable modem to the computer wall outlet and electrical outlet To install the hardware 1 Power off the computer 2 Connect one end of the coaxial cable to the cable modem s cable connector Connect the other end of the coaxial cable to the cable wall outlet Be sure not to bend or over tighten the cables as this may strain the connector and cause damage If you plan to connect the cable modem and televi
12. de of the cable modem User s Guide Prepare Your Area for Cable Modem Installation Before installing your cable modem you should first prepare your area To do this 1 Locate your cable outlet and ensure that it is located within proper distance of your cable modem and computer Be sure not to bend the cable as this may strain the connector and cause damage 2 Ensure that the temperature in the room where the cable modem will be operating is between 0 and 40 C 32 and 104 F Gather Supplied and Required Items You will use a variety of items to install your cable modem Some of the items are supplied with your cable modem Supplied Verify that these items were included in the cable modem s package e Cable modem e Power adapter e USB cable 1 5m e Ethernet cable 1 8m e CD containing USB drivers e This User s Guide Not Supplied Verify that these items are available before beginning the installation e fusing the cable modem s USB port o APC running Windows 98 Second Edition SE Windows Me Windows 2000 or Windows XP The cable modem s USB setup does not support the Macintosh operating system Windows 98 First Edition and NT o Windows 98 SE Windows Me Windows 2000 or Windows XP CD or diskettes o An active USB port on your PC e fusing the cable modem s Ethernet port o APCrunning Windows 95 or later operating system or a Macintosh computer running system 7 6 or later operating system
13. dows driver file search for the device USB Cable Modem 351000 Windows is now ready to install the best driver for this device Click Back to select a different driver or click Next to continue Location of driver A E USBCM INF Cancel User s Guide 10 6 Click Next The computer automatically installs the necessary driver files You may see the following screen Source e bar Bie Insert Disk Please insert the disk labeled Windows 98 Second Edition CD ROM and then J click OK A _ Cancel 7 Ifthe above screen appears you must insert the Windows 98 CD so that Windows can copy the remaining files Windows driver file search for the device Source Windows 98 Second Edition CD ROM Destination CAWINDOWSSSYSTEMSAPCLTS3 DLL r for this or click Next 41 8 After files copying is done you will see the following screen User s Guide 11 Add New Hardware Wizard Ha USB Cable Modem 351000 Windows has finished installing the software that your new hardware device requires Cancel 9 Click Finish to complete the installation You will see the following screen Bai USB Cable Modem 351000 Windows has finished installing the software that your new hardware device requires System Settings Change 2 To finish setting up your new hardware you must restart your computer Do you want to restart your
14. e 25 5 outlet or surge protector If the power enet sync and ready LEDs are solidly lit the cable modem is working properly Troubleshooting the Ethernet Installation None of the LEDs are on when I power on the Cable Modem Check the connection between the power adapter and the cable modem Power off the cable modem and wait for 5 seconds and power on the modem again If the problem still exists you may have a hardware problem The enet LED on my cable modem is not lit Try restarting the computer so that it could re establish a connection with the cable modem Check for a resource conflict Windows users only To do this 1 Right click on the My Computer icon on your desktop and choose Properties 2 Click the Device Manager tab and look for a yellow exclamation point or red X over the NIC in the Network Adapters field If you see either one you may have an IRQ conflict Refer to the manufacturer s documentation or contact your cable service provider for further assistance Verify that TCP IP is the default protocol for your network interface card NIC Power cycle the cable modem by removing the power adapter from the electrical outlet and plugging it back in Wait for the cable modem to re establish communications with your cable service provider Your ethernet cable may be damaged Try another cable All of the LEDs on the front of my modem look correct but I cannot access the Internet If the power enet sync
15. is is where you plug the included ethernet cable The other end connects to the ethernet port on the PC or NIC It is not requires when using the USB 4 cable This is where you connect the coaxial cable not included that leads to the cable splitter not included or the cable wall outlet User s Guide 30
16. ser guide to ensure proper cable modem operation Understand the Cable Modem s Features Your cable modem has the following features to help you access and use the Internet Two way design allows the cable modem to send and receive data over the cable television network Cable bandwidth allows data rates of up to 38 megabits per second Mbps which is faster than analog modems integrated services digital network ISDN or asymmetric digital subscriber line ADSL Using your cable line means that the cable modem is always on always connected and does not tie up your phone line Plug and play operation through universal serial bus USB ensures easy setup and installation Data Over Cable Service Interface Specification DOCSIS compliance ensures interoperability with DOCSIS compliant cable operators Windows Hardware Quality Labs WHQL certification ensures interoperability with Microsoft Operating Systems NOTE Speeds may vary based on the following factors Computer equipment including available RAM and processor speed Software applications utilizing your computer s resources Network traffic depending on the time of day Limitations set by your Cable Service Provider Contact Your Local Cable Operator Before installing you new cable modem you must contact your local cable service provider to activate your Internet account Be sure to have the cable modem s MAC address available which can be found on the undersi
17. sion to the same wall outlet you must use a cable line splitter not included 3 Connect one end of the USB cable to the cable modem s USB port and the other end of the cable to the USB port on the PC 4 Plug the cable modem s power adapter into the cable modem s power jack and into a wall User s Guide outlet or surge protector 5 You are now ready to install the software drivers Installing the Software Drivers This section explains how to install the software drivers that your PC requires for the cable modem to operate Installing the Software Drivers in Windows 98 SE Operating System CAUTION You must install the drivers located on the CD that ships with your cable modem If you use the default Windows supplied software drivers you will not be able to properly install the cable modem To install the cable modem software drivers using the Windows 98 operating system 1 Power on your PC After your computer boots Windows detects the cable modem The Found New Hardware screen appears followed by the Add New Hardware Wizard screen Add New Hardware Wizard This wizard searches for new drivers for USB Composite Device A device driver is a software program that makes a hardware device work 2 Insert the CD into the PC s CD ROM drive and click Next You will see the following screen User s Guide Add New Hardware Wizard What do you want Windows to do Search for the best driver
18. t Next You will see the following screen Found New Hardware Wizard Locate Driver Files Where do you want Windows to search for driver files Sy Search for driver files for the following hardware device o Ambit USB Cable Modem The wizard searches for suitable drivers in its driver database on your computer and in any of the following optional search locations that you specify To start the search click Next If you are searching on a floppy disk or CD ROM drive insert the floppy disk or CD before clicking Next Optional search locations I Floppy disk drives M CD ROM drives Specify a location Microsoft Windows Update lt Back Cancel 4 Check the CD ROM drive check box and verify that the CD is in the CD ROM drive Click User s Guide 17 Next to have Windows locate the necessary driver files You will see the following screen Found New Hardware Wizard _ Driver Files Search Results The wizard has finished searching for driver files for your hardware device The wizard found a driver for the following device Gy Ambit USB Cable Modem Windows found a driver for this device To install the driver Windows found click Next 6 e usbem int lt Back Next gt Cancel 5 Click Next to install the driver files for the cable modem You will see the following screen Found New Hardware Wizard Completing the Found New Hardware Wizard gt USB Cable Modem
19. tes connectivity between the USB port on the cable modem and the PC s USB port enet Indicates connectivity between the ethernet port on the cable modem and the PC s ethernet port send Indicates that data is being transmitted from the cable modem to the cable network recv Indicates that data is being received from the cable network sync Indicates the connection status between the cable modem and the cable network The LED is lit when the cable modem has established a downstream channel with the cable service provider s Cable Modem Termination System CMTS ready Indicates that the cable modem has completed the ranging registration process and is ready to send receive data 28 Installation problems with the cable modem are commonly due to the cable network and its topography LEDs on the front panel of the cable modem reveal operational status and help you determine problem areas LEDs indications X means not applicable ons ona or on User s Guide 29 Connectors on the Back of the Modem This list of connectors describes where to connect the cables and power adapter when installing the cable modem 1 power This is where you plug the included power adapter Remember to use only the power adapter that came with the cable modem 2 usb This is where you plug the included USB cable The other end connects to the USB port on your PC It is not required when using the ethernet port 3 enet Th
20. tware for Hg USB Cable Modem 351000 Click Finish to close the wizard 3 Click Finish to complete the installation User s Guide 21 Troubleshooting the USB Installation None of the LEDs is on when I power on the LAN Cable Modem Check the connection between the power adapter and the cable modem Power off the cable modem and wait for 5 seconds and power on the modem again If the problem still exists you may have a hardware problem When attempting to install the USB driver in Windows 98 SE I receive the following error message Device not installed at this time Driver not found This usually occurs when the wrong driver has been installed To remove the wrong driver and install the correct driver 1 Right click on the My Computer icon on your desktop and choose Properties 2 Click the Device Manager tab 3 Click the plus sign next to Universal Serial Bus controllers to view the list of installed USB device drivers User s Guide 22 System Properties 21x General Device Manager Hardware Proliles Peformance View devices by type View devices by connection a Display adapteis 5 Floppy disk controllers gt Hard cisk controllers E E E za E nag zZ o gt a E Mouse E9 Network adapters i Ports ZOM amp LPT Sound video anc game controllers System devices Universal Seria Bus controllers FCI to US3 Open Host Cortroller F
21. ws 95 or later operating system or a Macintosh computer running system 7 6 or later operating system e An active Ethernet port on your PC Before you begin verify that your Network Interface Card NIC has been installed and configured for use with your cable modem The cable modem requires TCP IP to be installed Contact your cable service provider for assistance with installing and configuring TCP IP After installed the hardware your computer can connect the cable modem directly by using Network Interface Card Unlike USB installation there is no needed for software installation for the ethernet connection Installing the Hardware This section explains how to connect the cable modem to the computer wall cable outlet and electrical outlet To install the hardware 1 Power off the computer 2 Connect one end of the coaxial cable to the cable modem s cable connector Connect the other end of the coaxial cable to the cable wall outlet Be sure not to bend or over tighten the cables as this may strain the connector and cause damage If you plan to connect the cable modem and television to the same wall outlet you must use a cable line splitter not included 3 Connect one end of the ethernet cable to the cable modem s ethernet port and the other end of the cable to the ethernet port on the PC or network interface card NIC 4 Plug the cable modem s power adapter into the cable modem s power jack and into a wall User s Guid
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