American Power Conversion SUOL2000UXI User's Manual
Contents
1. EN50091 1 1 2 55024 IEC60950 EN61000 3 2 3 3 4 3 4 4 4 5 4 6 4 8 4 11 73 23 EEC 93 68 EEC 89 336 EEC 92 3 1 EEC 91 157 EEC Uninterruptible Power Supply SUOL1000XLI SUOL2000XLI SUOL1000UXI SUOL2000UXI American Power Conversion 132 Fairgrounds Road West Kingston Rhode Island 02892 USA Or American Power Conversion A P C b v Ballybritt Business Park Galway Ireland or American Power Conversion Main Avenue Peza Rosario Cavite Philippines or American Power Conversion 2nd Street Peza Cavite Economic Zone Rosario Cavite Philippines or American Power Conversion Lot 32 Phase Carmelray Industrial Park Canlubang Calamba Luguna Philippines or APC Suzhou UPS Co Ltd No 189 Suhong Road China Sii Suzhou Industrial Park Suzhou 215021 Jiangsu P R C American Power Conversion A P C b v Ballybritt Business Park Galway Ireland gapore Roka ff 5 Jan 02 Richard J Everett Sr Regulatory Compliance Engineer gt o thf EAN 5 Jan 02 Ray S Ballard Managing Director Europe 13 990 1137 3 02 LIMITED WARRANTY American Power Conversion APC warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase Its obligation under this warranty is limited to repairing or replacing at its own sole option any such defective products To obtain service under warranty you must obt2. UPS input circuit breaker tripped Very high low or distorted line voltage Inexpensive fuel powered generators can distort the voltage Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker on the back of UPS by pressing the plunger in Move the UPS to a different outlet on a different circuit Test the input voltage with the utility voltage display BYPASS LED IS LIT THE OVERLOAD LED IS LIT AND THE FAULT LED IS LIT Too many loads have been connected to the UPS Remove all nonessential loads Push the ON button to restore power External overload condition Wait until overload condition passes You may need to push the ON button to reset the UPS FAULT LED Is LIT THE OVERLOAD LED IS LIT AND THE BYPASS LED IS NOT LIT Overload condition Remove all nonessential loads Push the OFF button then the ON button to restore power FAULT LED IS LIT AND THE OVERLOAD LED IS NOT LIT Internal UPS fault Do not attempt to use the UPS Turn the UPS off and have it serviced im mediately REPLACE BATTERY LED IS LIT Weak battery Battery not connected properly Allow the battery to recharge for at least twenty four hours Then perform a self test If the problem persists after recharging replace the battery Check that the battery connector is fully engaged UPS BEEPS OCCASIONALLY Normal UPS operation None The UPS is protecting the conne
3. APC Smart UPS and PowerChute are registered trademarks of American Power Conversion Corpo ration All other trademarks are the property of their respective owners 990 1137 3 02 14
4. three years 7 990 1137 3 02 USER CONFIGURABLE ITEMS NoTE SETTING THESE ITEMS REQUIRES SOFTWARE OPTIONAL HARDWARE OR CONFIGURATION IN TERMINAL MODE FUNGHON FACTORY USER SELECTABLE DESCRIPTION DEFAULT CHOICES Automatic Self Every 14 days Every 7 days This function sets the interval at which the Test 336 hours 168 hours UPS will execute a self test Refer to your On Startup Only software manual for details No Self Test UPS ID UPS_IDEN Up to eight charac Use this field to uniquely identify the UPS ters to define the for network management purposes UPS Date of Last Bat Manufacture Date of Battery Reset this date when you replace the battery tery Replacement Date Replacement pack Minimum Capacity 0 percent 15 25 35 50 60 The UPS will charge its batteries to the Before Return from 75 90 percent specified percentage before return from a Shutdown shutdown Duration of Low 2 minutes 5 7 10 12 15 18 This function sets the time before shutdown Battery Warning 20 minutes at which the UPS issues a low battery warning Set it higher than the default if the operating system needs more time for shut down Alarm Delay After 5 second delay 30 second delay At Set the alarm delay to avoid alarms for Line Fail Low Battery Condi minor power glitches tion No Alarm Shutdown Delay 20 seconds 0 60 120 240 480 This function sets the interval between 720 960 seconds when the UPS receives a shutdown com ma
5. top of the bezel into place The bezel can be removed by carefully unsnapping the top and then sliding the bezel up and out of the tab on the bottom of the UPS 1 990 1137 3 02 2 CONNECT THE EXTERNAL BATTERIES Battery oa A Connector p Step A Step B On Rear d of Panel o cg Refer to www apc com support for the Smart 80 100 UPS On Line Battery Pack User Manual 990 Amp gt 1083 Fuse If using a non APC battery pack a 48V battery string should be wired to the UPS using the en closed battery cable assembly Batteries must be Sealed Lead Acid type Each string of four 12V batteries must be provided with an 80 100 amp fuse or fuse 48 Volt System able link to protect in the event of a short circuit 3 CONNECT THE EQUIPMENT TO THE UPS AND CONNECT THE UPS TO THE AC POWER SUPPLY 1 On the back panel plug the female end of the power cord into the receptacle Then plug the male end into a two pole three wire grounding receptacle Avoid using extension cords and adapter plugs 2 Connect the equipment to the UPS using the power cords provided with the equipment 3 Turn on all connected equipment To use the UPS as a master ON OFF switch be sure all con nected equipment is switched on The equipment will not be powered until the UPS is turned on 4 TURN ON THE UPS Make sure the battery is connected before turning on the UPS Press the butt
6. Arc www apece com APC Smart UPS On Line UX Models SUOL1000UXI and SUOL2000UXI 220 230 240 Tower Rack Mount Uninterruptible Power Supply User s Manual English 990 1137 3 02 EH INSTALLATION UNPACKING Inspect the UPS upon receipt APC designed robust packaging for your product However accidents and damage may occur during shipment Notify the carrier and dealer if there is damage The packaging is recyclable save it for reuse or dispose of it properly Check the package contents The shipping package contains the UPS its front bezel packaged sepa rately and a literature kit containing a software CD one serial cable power cords a battery cable assembly and product documentation POSITIONING THE UPS You must install the UPS in a protected area that is free of excessive dust and has adequate airflow Ensure the air vents on the front and rear of the UPS are not blocked Do not operate the UPS where the temperature and humidity are outside the specified limits Refer to the Specifications at the APC web site www apc com 0 40 C 32 104 F 2 5em 1 in 0 95 Relative _ Humidity TR val Placement Pg s v INSTALLATION 1 ATTACH FRONT BEZEL 1 The UPS is shipped with the front bezel removed and packed separately within the main box Un pack the bezel and hold it with the cutout section on top Slide the tab on the bottom of the bezel into the slot on the bottom of the UPS Gently snap the
7. Hyperterminal in Windows NT From the Desktop go to Start gt Programs gt Accessories gt Hyperterminal Double click on the Hyperterminal icon You are prompted to choose a name and select an icon Enter name and then click OK Disregard the message must install a modem if it is displayed Select the COM port The port settings are 2400 baud 8 data bits 1 stop bit no parity flow control off Once the terminal window is open follow these steps to enter the number of external battery packs using the terminal mode within the Smart UPS On Line Hit the Enter key to initiate terminal mode Following the prompts Hit 1 to modify UPS Settings Hit e or E to modify the number of battery packs Enter the number of battery packs followed by the Enter key Enter YES must be upper case followed by the Enter key to confirm the new setting Hit any key to continue Hit the Esc key to return to the main menu Hit the Esc key again to logout of terminal mode Exit the terminal program Restart the PowerChute plus Server if desired In Windows NT the UPS Service must be restarted if desired 6 ACCESSORIES OPTIONAL This UPS is equipped with an accessory slot See the APC website www apc com for available accessories For additional computer system security install PowerChute Plus Smart UPS monitoring soft ware It provides automatic unattended shutdown capabilities on most major network operating sys tems PowerChute Pl
8. PS and give Connector Port longer runtime during power outages If used unscrew the protective plate from in front of the connector port and insert the cable supplied with the bat ers Q tery pack into the connector port Battery Packs can be daisy chained to gether to achieve desired run time To connect optional external battery pack s to the UPS refer to the Smart UPS On Line Battery Pack User s Manual for instructions Input If the plunger on the circuit breaker pops out reduce the load on the UPS by Circuit Breaker Unplugging equipment and press the plunger in ON BATTERY OPERATION The UPS switches to battery operation automatically and an internal alarm sounds periodic beeps if the utility power fails Press the ON button front panel to silence the UPS alarm until low battery for the current outage only You can change the audible indicator if you are using PowerChute software Ifthe utility power does not return the UPS continues to supply power to the connected equipment until exhausted The UPS will begin to beep continuously approximately two minutes before final low battery shutdown by default If you are using a computer you must manually save your files and power down before the UPS turns off unless you are using PowerChute interface software that provides automatic unattended shutdown UPS battery life differs based on usage and environment It is recommended that the battery pack be changed once every
9. ain a Returned Material Authorization RMA number from cus tomer support Products must be returned with transportation charges prepaid and must be accompa nied by a brief description of the problem encountered and proof of date and place of purchase This warranty does not apply to equipment that has been damaged by accident negligence or misapplica tion or has been altered or modified in any way This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase EXCEPT AS PROVIDED HEREIN AMERICAN POWER CONVERSION MAKES NO WAR RANTIES EXPRESSED OR IMPLIED INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Some states do not permit limitation or exclu sion of implied warranties therefore the aforesaid limitation s or exclusion s may not apply to the purchaser EXCEPT AS PROVIDED ABOVE IN NO EVENT WILL APC BE LIABLE FOR DIRECT IN DIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAM AGE Specifically APC is not liable for any costs such as lost profits or revenue loss of equipment loss of use of equipment loss of software loss of data costs of substitutes claims by third parties or otherwise Entire contents copyright 2002 by American Power Conversion Corporation All rights reserved Reproduction in whole or in part without permission is prohibited
10. cted equipment UPS DOES NOT PROVIDE EXPECTED BACKUP TIME Batteries are weak due to recent outage or are near end of service life Charge the batteries Batteries require recharging after extended outages They wear faster when put into service often or when operated at elevated temperatures If the battery pack is near the end of its service life consider replacing it even if the Replace Battery LED is not yet lit FRONT PANEL INDICATORS FLASH SEQUENTIALLY UPS was shut down remotely None The UPS will restart automatically when utility power returns 11 990 1137 3 02 SERVICE 1 Review the problems discussed in the Troubleshooting section of this manual to eliminate com mon problems 2 Verify that no circuit breakers are tripped A tripped circuit breaker is the most common prob lem 3 Ifthe problem persists call APC Customer Service or visit the APC website www apc com e Note the model number of the unit the serial number and the date purchased If you call APC Customer Service a technician will ask you to describe the problem and try to solve it over the phone if possible If this is not possible the technician may arrange for the unit to be serviced or may issue a Returned Material Authorization Number RMA e Ifthe unit is under warranty repairs are free If not there is a repair charge e Procedures for servicing or returning your unit may vary internationally Please contact th
11. e APC Customer Service office in the appropriate country www apc com support for ques tions about warranty and RMA 4 Pack the unit in its original packaging If the original packing is not available ask APC Cus tomer Service about obtaining a new set Pack properly to avoid damage in transit Never use Styrofoam beads for packaging Damage sustained in transit is not covered under warranty Always DISCONNECT THE BATTERY before shipping in compliance with U S Department of Transportation DOT regulations 5 Mark the RMA on the outside of the package 6 Return the unit by insured prepaid carrier to the address given to you by Customer Service 990 1137 3 02 12 5 CONTACT REGULATORY AND WARRANTY INFORMATION CONTACTING APC Refer to the information provided at the APC Internet site http www apc com support REGULATORY AGENCY APPROVALS C N 394 gepr fte DECLARATION OF CONFORMITY Sicherheit ME 61 CE 2001 Place Place EC Declaration of Conformity Standards to Which Conformity Declared Application of Council Directives Type of Equipment Model Numbers Manufacturer s Name and Address Importer s Name and Address N Billerica MA U S Galway Ireland We the undersigned declare under our sole responsibility that the equipment specified below conforms to the following standards and directives EN55022 EN50091 2 En60950
12. harge of aa the UPS battery as a percentage of the battery capacity When all five LEDs are ge lit the battery is fully charged The LEDs extinguish from top to bottom as the 0 96 battery capacity diminishes Refer to the figure at left for the battery capacity 0 72 threshold values are not listed on the UPS O 48 Asalow battery warning any LEDs illuminated for the given capacity flash and O 24 the UPS beeps continuously The low battery warning default setting can be 0 0 changed in terminal mode or through the optional PowerChute software Refer to LJ User Configurable Items below To see the runtime in minutes for your UPS model refer to the Runtime Table at the APC website Over The UPS emits a sustained alarm tone and this LED illuminates when an overload load condition occurs that is when the connected equipment exceeds the specified maximum load as defined in the specifications at the APC web site During an overload the UPS may transfer to Bypass mode after an overload situation is resolved the UPS will transfer back to online mode Disconnect non essential equipment from the UPS to eliminate an overload Replace Failure of a battery self test causes the UPS to emit short beeps for one minute Battery and the Replace Battery LED illuminates The LED flashing indicates the battery got is disconnected The UPS repeats the alarm every five hours Check that the bat tery pack is connected properly If it is perf
13. nd and when shutdown occurs Synchronized 0 seconds 20 60 120 240 The UPS will wait the specified time after Turn on Delay 480 720 960 sec the return of utility power before turn on onds for example to avoid branch circuit over load Output Voltage 230 VAC 240 220 225 VAC Nominal output voltage setting Setting High Transfer 10 of output 5 15 20 Maximum voltage that the UPS will pass to Point voltage setting the load during internal bypass operation Low Transfer Point 30 of output 20 25 Minimum voltage that the UPS will pass to voltage setting 15 the load during internal bypass operation 990 1137 3 02 8 NoTE SETTING THESE ITEMS REQUIRES SOFTWARE OPTIONAL HARDWARE OR CONFIGURATION IN TERMINAL MODE FACTORY USER SELECTABLE FUNCTION DESCRIPTION DEFAULT CHOICES Output Frequency Automatic Sets the allowable output frequency of the UPS Whenever possible the output fre quency tracks the input frequency Auto matic setting allows 50 3 or 60 3 Hz depending on the input frequency Unit Position Rack Mount The operating configuration of the UPS Optional Rail Kit SUOLRK is required to convert to rack mount configuration Number of Number of con Defines number of battery packs for proper Battery Packs nected battery runtime prediction One battery pack is packs equivalent to 864VAh 48V x 18Ah TERMINAL MODE Terminal mode is a menu driven interface that allows for e
14. ng the original UPS packaging you must pack the front bezel separate from the UPS Reverse the step for attaching the front bezel found in the Installa tion section of this manual 5 Disconnect the external battery 6 Your UPS can now be placed in its original packaging for transport STORAGE STORAGE CONDITIONS Store the UPS in a cool dry location with its batteries fully charged Disconnect any cables con nected to the computer interface port to avoid unnecessary battery drainage 990 1137 3 02 10 TROUBLESHOOTING Use the chart below to solve minor UPS installation problems Refer to the APC web site www apc com for assistance with complex UPS problems PROBLEM AND POSSIBLE CAUSE SOLUTION UPS WILL NOT TURN ON ON button not pushed UPS not connected to power supply UPS input circuit breaker tripped Very low or no utility voltage External battery not connected properly Press the ON button once to power the UPS and the equipment Check that the power cable from the UPS to the utility power supply is securely connected Reduce the load on the UPS by unplugging equipment and resetting the circuit breaker on the back of UPS by pressing the plunger in Check the AC power supply to the UPS by plugging in a table lamp If the light is very dim have the utility voltage checked Check that the battery connector is fully engaged UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
15. nhanced configuration of the UPS This interface can be accessed using a computer and a common serial communication application such as Hyperterminal To enter and use the Terminal Mode 1 Connect a computer to the UPS using the cable supplied with your UPS 2 Launch a standard serial communication application such as Hyperterminal 3 Specify the communications port comm port to which you have connected 4 Set the following properties 2400 baud 8 data bits no parity one stop bit and no flow control 5 Press the enter or return key 6 Follow the instructions on the screen to continue in Terminal Mode 9 990 1137 3 02 4 TRANSPORT MAINTENANCE AND TROUBLESHOOTING TRANSPORTING YOUR UPS Always DISCONNECT THE BATTERY before shipping in compliance with U S Department of Transportation DOT regulations This requirement applies whether the UPS is shipped alone or installed in an equipment rack or system Follow these steps to prepare the UPS for transport Due to its weight removing the UPS from a rack requires two people 1 Shut down any equipment attached to the UPS 2 Disconnect the UPS from the power supply 3 Ifyour unit is in the Tower Configuration skip this step and continue with Step 4 below To remove the unit from a rack reverse the steps for installation of the UPS into the rack found in the Rack Mount Installation Sheet found in the Rail Kit 4 Remove the front bezel If you are usi
16. on on the front panel to power up your UPS This will power up connected equipment if that equipment is turned on run time during this initial charge period Time depends on number and type of batter ies A The UPS charges the batteries when it is connected to utility power Do not expect full The unit performs a self test automatically when turned on and every two weeks thereafter by de fault Refer to the User Configurable Items section of this manual below for details on changing the default interval To turn on the UPS when no utility power is present see the Cold Start function in the Operations section of this manual 990 1137 3 02 2 5 PROGRAMMING SMART UPS ON LINE WITH APPROPRIATE NUMBER OF BATTERY PACKS 5A USING POWERCHUTE PLUS VERSION 5 X FOR WINDOWS 95 WINDOWS 98 WINDOWS NT PowerChute plus 5 x for Windows NT is compatible with NT 3 5 1 SP5 NT 4 0 Workstation at least SP1 or NT 4 0 Server at least SP1 Install the software per the instructions on the CD After rebooting the computer access the Power Chute p us graphical user interface Click on Configuration Click on UPS Operating Parameters Adjust the External Battery Pack field to the appropriate number of battery packs See User Con figurables in this manual Click OK 5B USING A TERMINAL PROGRAM EXIT the PowerChute plus Server if running In Windows NT the UPS Service must be stopped Open a terminal program For example to open
17. orm the self test procedure after the battery has charged for 24 hours to confirm the need to replace the battery The alarm stops if the battery passes the self test SHUTDOWN MODE In shutdown mode the UPS stops supplying power to the connected equipment waiting for the re turn of utility power If there is no utility power present external devices such as servers connected via the computer interface port or the accessory slot can command the UPS to shut down This nor mally is done to preserve battery capacity after the shutdown of protected servers The UPS scrolls the front panel indicators sequentially in shutdown mode REAR PANEL TVSS Ground Input Plug Computer Interface Port Fan External Battery Connector Port Je Outlets 990 1137 3 02 6 BASIC CONNECTORS Computer Inter Power management software and interface kits can be used with the UPS face Port Use only interface kits supplied or approved by APC DO NOT use a standard serial interface cable since it is incompatible Gi Use the APC supplied cable to connect to the Computer Interface Port with the UPS connector TVSS Screw The UPS features a transient voltage surge suppression TVSS screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors External Battery External battery packs can be obtained to connect to your U
18. riefly operates the con nected equipment on battery If the UPS passes the self test it returns to online operation If the UPS fails the self test the UPS lights the Replace Battery LED and immediately returns to online operation The connected equipment is not affected by a failed test To confirm a self test failure recharge the battery for 24 hours and perform another self test If it fails the battery must be re placed Manual Self Press and hold the button until the UPS beeps twice to initiate the self test Test 990 1137 3 02 4 UTILITY POWER During normal operation the UPS monitors the utility power and delivers power to the connected equipment If your system is experiencing excessive periods of high or low voltage have a certified electrician check your facility for electrical problems If the problem continues contact the utility company for further assistance Online The online indicator illuminates when the UPS is drawing utility power and performing double conversion to supply clean power to the connected equipment Utility The UPS has a diagnostic feature that displays the utility voltage Plug the UPS into the Voltage normal utility power O 266 Q 248 Press and hold the button to view the utility voltage bar graph display After a few 0 229 0210 seconds the five LED display on the right of the front panel shows the utility input volt a age Refer to the figure at left for the voltage reading values are no
19. t listed on the UPS The UPS starts a self test as part of this procedure The self test does not affect the volt age display The display indicates the voltage is between the displayed value on the list and the next higher value For example with three LEDs lit the input voltage is between 229 and 248 VAC If no LEDs are lit and the UPS is plugged into a working AC power outlet the line volt age is extremely low If all five LEDs are lit the line voltage is extremely high and should be checked by an electrician Bypass This LED illuminates to indicate the UPS is in Bypass mode Battery backup is not o available while in this mode Utility power is being sent directly to connected loads da The UPS transfers to this mode due to a command received via the computer interface port or after a UPS internal fault Fault This LED illuminates to indicate the UPS has detected an internal fault See the Trou x bleshooting section for details BATTERY POWER If the utility power fails the UPS can provide power to the connected equipment from the batteries for a finite period The UPS sounds an alarm four beeps every 30 seconds while operating on battery The alarm stops when the UPS returns to online operation On When the On Battery indicator is lit the UPS is supplying power to the connected Battery equipment from its batteries 5 990 1137 3 02 The five LED display on the right of the front panel shows the present c
20. us and its documentation are included on the CD that is packed with this UPS 3 990 1137 3 02 En OPERATION Power Power f On or Are Cold When the UPS is off and there is no utility power use the cold start feature to Start apply power to the connected equipment from the UPS s battery Cold start is not anormal condition To cold start the unit push and hold the button You will hear a short beep then a long beep During the long beep release the button and the unit will cold start Load The five LED display on the left of the front panel shows the percentage of T available power used by the connected equipment load For example if three 0 68 LEDs are lit the connected load is drawing between 51 and 68 of the UPS 051 capacity If all five LEDs are lit the connected load is drawing between 85 and 0 sete 100 of capacity Thoroughly test your entire system to make sure that the UPS j will not become overloaded In the graphic to the left the load capacity threshold a is listed next to the LED these values are not listed on the UPS SELF TEST Auto The UPS performs a self test automatically when turned on and every two matic weeks thereafter by default Refer to the User Configurable Items table be Self low for details on changing the default interval Tesi Automatic self test eases maintenance requirements by eliminating the need for periodic manual self tests During the self test the UPS b
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