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Alsoft DiskWarrior - 3.0 Instruction Manual

1. 0 0 ccc cece e eae 44 Manual Draenio ena ee ee ge 44 Anomatie DI AOSU CS ahaa ns iti dato ho ote rE E E EEEE 45 Chapter 3 Troubleshooting and Error Messages Toubes MOO ULI tfc ie dash eg td sa data bs E fat E toh nteotunove eh hae 48 DiSk SAWS MeS aranera nae hia one keen detkes dense 50 Chapter 1 Introduction 8 Welcome to DiskWarrior Alsoft the Utility Company At Alsoft we have been writing software for Mac OS computers since 1984 We are a Macintosh only software company whose expertise is in providing powerful useful and safe utilities that en hance the user experience while maintaining the ease of use Macintosh owners have come to expect Some of these utilities include DiskExpress MasterJuggler PlusMaker and PlusOptimizer When we introduced DiskExpress in 1986 it was the first and only disk optimizer for the Mac intosh Our MasterJuggler Pro is the most comprehensive font management utility package on the market today With the release of Mac OS 8 1 in January 1998 Apple introduced their new disk format for Mac OS computers known as Mac OS Extended format or HFS Plus Simulta neously Alsoft introduced PlusMaker to let you effortlessly convert your older HFS disks to the new format Later that year when Alsoft shipped PlusOptimizer it was the first disk optimizer compatible with Mac OS 8 1 and HFS Plus You can expect to find the safest and most powerful disk directory damage elimination utility for Mac
2. Troubleshooting and Error Messages Disk Status Messages
3. Unlike the yellow pages nodes are dynamic and change as you add and delete items It s sort of like a real time yellow pages Imagine that the pages of the yellow pages are not in order and at the bottom of each page it says Continued on page n where n is the page that contains the next set of listings for the particular type of business that you re looking up Well nodes are not necessarily arranged in order and each node has a reference or link to the next node that contains the next set of ordered items When you have a fresh new directory all of the nodes are in order So node 1 has a link to node 2 which has a link to node 3 and so on Nodes don t stay in order for very long Whenever a file or folder item is created an entry for the item is added to the directory in the appropriate node When a node fills up a new node is added and the entries are divided evenly between the old node and the new node This leaves both nodes only half full The new node is most likely going to be at the end of the directory just like an addendum To keep the items in the nodes in order node 1 which was previously linked to the old node will link to the new node and the new node will link to the old node For example let s say that you have a directory with 3 nodes Node 1 links to node 2 which links to node 3 Figure 2 4 If you add an item that causes node 2 to overflow a new node 4 will be added The items from node 2 and the new item will
4. Apple disks the software is Disk Utility and can be found on Mac OS system CDs and follow the instructions that came with the software to unlock the disk L Problem When I start up a disk icon with a blinking question mark appears This indicates that your computer cannot find the system software it needs to start up If you al ready have reblessed your system folder there are some other possibilities Your Macintosh may be having a problem recognizing external SCSI FireWire or USB peripher als such as hard disks scanners or removable media drives Turn off your Macintosh and all external devices and disconnect them from your computer Restart your computer If your com puter then starts up properly refer to the documentation that came with these devices to deter mine what is causing the problem There may be a problem with the system software installed on the disk you are attempting to use If after rebuilding your disk directory with DiskWarrior and reblessing your System folder this problem continues to occur you may need to reinstall your system software Refer to the docu mentation supplied with the version of the Mac OS you are using for directions on how to rein stall system software Chapter 3 Troubleshooting and Error Messages Troubleshooting L Problem My Mac OS computer hangs during the rebuild pointer moves when the mouse is moved but there is no reaction when I click anywhere on the screen If you
5. Plus disk DiskWarrior requires a G3 based or higher Mac OS computer with at least 128 MB RAM The disk to be rebuilt must be locally connected must not be write protected and must have a valid partition map If you plan to rebuild the directory on your startup disk you need to start up from another disk capable of starting up Mac OS X v 10 2 1 or later such as the DiskWarrior CD refer to Rebuilding Your HFS and HFS Plus Disks on page 24 in this chapter To install the DiskWarrior application you must have a Mac OS computer running Mac OS X v 10 2 1 or later with at least 128 MB RAM To build a graph for the directory of a disk all of the following must be true 1 The disk must appear on the desktop 2 The disk must be an HFS Mac OS Standard or HFS Plus disk Mac OS Extended 3 The disk must be locally attached 4 There must not be any detected hardware problems with the disk Copyright Notice As stated in the copyright notice in this manual you may install and use DiskWarrior on any com puter owned by you for the purpose of performing its functions on any disk owned by you The software may not exist on more than one computer at a time Before You Install First make a backup DiskWarrior is not copy protected so the Finder can be used to create a backup of the DiskWarrior package that you received Be sure to register your purchase If you received DiskWarrior on a CD ROM then you should perform the following st
6. You Expect from Alsoft in DiskWarrior e Uses directory data to quickly rebuild the directory structure e Eliminates risk of losing access to files other disk repair utilities attempt to fix the directory by patching the directory structure and risk deleting sections of the directory e Scavenges directory to find all salvageable file and folder data even data contained in damaged nodes e Eliminates unseen directory errors preventing minor directory errors from escalating into major problems e Recovers lost files and folders e Optimizes directory for maximum directory performance speeding up overall disk performance e Monitors drive hardware for potential drive failure e Verification of replacement directory ensures data integrity e Comparison of original directory with replacement directory tells you which files and folders may have been affected by directory damage e Preview feature to view what the disk will look like after the directory is rebuilt allowing you to test files folders and applications before any directory changes are written to disk e Repairs damaged boot blocks and blesses the system folder to ensure that the computer will start from the repaired disk e Checks custom icon files for corruption eliminating a common cause of system crashes e Repairs problems with wrapper volume System files caused when HFS Plus disks are initialized under Mac OS 9 0 9 0 4 e Safely permits interruptions of any kind inclu
7. off without using the proper Shut Down procedure and pressing the RESET button Depending upon the exact moment of the interruption you stand a good chance that your directory was either not updated correctly and or some informa tion had not been saved to the disk You now have directory damage and or information loss Another way that your directory can be damaged is if an errant program inadvertently writes its own data to the portion of the disk that is reserved for the directory If this occurs then your directory data has been overwritten and may be permanently lost When Should I Rebuild My Directory with DiskWarrior Obviously you should run DiskWarrior when you suspect that there is directory damage on one of your disks Directory damage can result in the disk not mounting not appearing on the desk top when the computer is started missing files or folders or crashes when files are used You will also find DiskWarrior useful when another program such as PlusOptimizer reports directory damage Chapter 1 Introduction Welcome to DiskWarrior But the best use of DiskWarrior is for preventative maintenance of your disks Many forms of di rectory damage do not manifest themselves until long after the damage has actually occurred You can prevent this damage from escalating by running DiskWarrior on your disks regularly DiskWarrior will rebuild your disk directory eliminating all existing directory damage The di rectory
8. them into unused allocation blocks wherever they are available Damaged Items Folder When DiskWarrior performs its directory rebuild function it may recover files that potentially have problems due to directory damage that existed before the application was run If such files are recovered DiskWarrior will create a Damaged Items folder for these files Directory The directory of a disk is a group of allocation blocks set aside by the Mac OS to store the number name location which allocation blocks and size of each file and folder stored on the volume Directory Data The directory data includes the information about the numbers names locations types and sizes of files and folders saved on the disk Directory Structure The directory structure is how the directory data is organized within the directory The Mac OS uses the directory structure to quickly access the directory data Its structure is an indexed database similar to that used by the Finder in the desktop database as well as by FileMaker with its databases 14 Chapter 1 Introduction Basic Terms You Need To Know Disk A disk is the medium on which information is stored There are many types of disks including floppy disks hard disks like the one that is probably inside your Mac OS computer and removable disks A disk must be initialized before it can be used Document A document is a type of file that you create with an application Documents include the inf
9. to allow you to recover as much data as possible from such a disk even if it is a disk to which data can no longer be written Follow the directions in the section Running DiskWarrior on page 24 in this chapter At step 8 Test the replacement directory on page 26 use the DiskWarrior replacement directory to access the damaged disk Copy as many files and folders as possible to another hard disk removable media network disk etc using the Finder or the DiskWarrior Preview Window You may need to copy the original files to several disks depending upon the amount and size of the files on the source and the size of the disks to which you are copying the files Another option is to copy only the files that you absolutely need such as those that have changed since your last backup or only your data files if you are planning to reinstall your system and applications In either case with this type of damaged disk it is possible that the System will not be able to copy all of the files you select If the System displays such an error select Continue to continue copying the remainder of the files you selected When the copy operation is com plete you may want to attempt to copy the skipped files again in case the error is intermittent and the copy operation can be performed for those files What to Do If Your Computer Has a Malfunctioning Internal Disk The easiest way to rebuild your normal startup disk whether you are having problems wit
10. Contents of this folder should be inspected for damage and may need to have new enclosing folders created the associated application may need to be reinstalled or the items may need to be discarded Root Level The root level of a disk is the lowest level of the disk When you double click a disk icon on the desktop the window that opens shows you all of the files and folders at the root level of that disk Shared Disk A shared disk is one that can act as a file server and can be seen or shared by multiple computers Startup Disk The startup disk is the disk which contains a group of special files stored in the System Folder Your computer cannot operate without the information in these files The startup disk icon appears at the top right corner of the desktop 16 Chapter 1 Introduction Basic Terms You Need To Know Wrapper Volume An HFS Plus volume may be contained within an HFS volume wrapper volume in a way that makes the volume look like an HFS volume to systems without HFS Plus support Embedding an HFS Plus volume within an HFS volume also allows a Mac OS computer to start up from an HFS Plus volume if it has built in support for HFS but not HES Plus Basic Terms You Need To Know Chapter 1 Introduction 17 18 Chapter 1 Introduction Basic Terms You Need To Know Chapter 2 Using DiskWarrior Installation of DiskWarrior Requirements To rebuild the directory on a Mac OS Standard HFS or Mac OS Extended HFS
11. DiskWarrior SHURA Alsoft Inc PO Box 927 Spring TX 77383 Sales 281 353 4090 Fax 281 353 9868 E Mail Sales Info Alsoft com Support 281 353 1510 E Mail Tech Support Alsoft com World Wide Web www Alsoft com Copyright This manual and the software described in it are copyrighted with all rights reserved Under the copyright laws this manual or the software may not be copied in whole or part without written consent of Alsoft Inc except in the normal use of the software or to make a backup copy The same proprietary and copyright notices must be affixed to any permitted copies as were affixed to the original This exception does not allow copies to be made for others whether or not sold to another person Under the law copying includes translating into another language or format Limited Warranty Alsoft warrants the program to perform substantially in accordance with the manual and the disk on which the program is recorded to be free from defects in materials and faulty workmanship under normal use and service for a period of ninety 90 days from the date the program is pur chased If during the 90 day period a defect in the program or the disk should occur Alsoft will replace the disk and the program at no charge to you provided you return the disk with proof of purchase to Alsoft Alsoft s entire liability and your exclusive remedy shall be replacement of the disk and its contents as provided above If failu
12. DiskWarrior cannot repair such as damaged partition maps or mechanical disk malfunctions 1 Restart your computer from a disk other than the disk to be rebuilt DiskWarrior cannot rebuild the directory on the disk from which the Mac OS computer was started If you startup from the DiskWarrior CD this will allow DiskWarrior to rebuild the directory of any HFS or HFS Plus disk locally connected to your Mac OS computer Note Due to the increased number of files and folders associated with the operating system starting up Mac OS X from the DiskWarrior CD takes longer than starting up Mac OS 9 and earlier and may take significantly longer on machines with a slower CD drive Note You cannot access System Preferences while started from the DiskWarrior CD We do not recommend choosing the DiskWarrior CD as the Startup Disk in your System Preferences 2 Close all open applications Directories cannot be rebuilt on disks with open applications 24 Chapter 2 Using DiskWarrior Running DiskWarrior Note To ensure that no files are open on your disk start up from the DiskWarrior CD Double click the DiskWarrior application This will start DiskWarrior If the DiskWarrior CD is your Startup Disk then the DiskWarrior application will open bypassing the normal Finder desktop If this is the first time you have run DiskWarrior and you are not running the application from the DiskWarrior CD you will be presented with several dialogs Re
13. DiskWarrior creates is also optimized for maximum directory performance and this will speed up the performance of your disk You will find doing this regular maintenance of your di rectories more useful than rebuilding your desktop What Is Directory Optimization In a directory there is a logical order and a physical order of the file and folder information that is stored The logical order is based on the name of the files and the creation order of folders The physical order depends upon the available free space on the disk and space within the di rectory made available as files are deleted and added Creating and deleting files makes the phys ical order less like the logical order as files and folders are added to the directory where space is available Directory searches are performed using the logical order of the directory As the physical order becomes less like the logical order the drive mechanism must move more to fol low the logical order Nearly everything uses a search based upon logical order to find files including Find File Sher lock the Finder applications that search for their preference files applications that build font menus and open dialogs DiskWarrior optimizes the directory improving the speed of all of these activities and many more Other programs may not provide the true directory optimization provided by DiskWarrior Why Alsoft DiskWarrior Is the Only Answer When you use DiskWarrior to rebuild your direct
14. OS computers only from Alsoft DiskWarrior has won more awards than any other disk utility and is recommended as the first choice of Mac experts everywhere What Is DiskWarrior DiskWarrior is a utility designed from the ground up with a totally different approach to resolving directory damage DiskWarrior resolves disk damage by rebuilding your disk directory using data recovered from the original directory thereby recovering files and folders that you thought were lost The directories DiskWarrior creates are also optimized for maximum directory per formance DiskWarrior is not a disk repair program in the conventional sense It does not attempt to solve all of the possible problems that can occur with a disk It specializes in eliminating directory er rors the most common problems Mac OS users have with their disks DiskWarrior rebuilds your disk directories making them error free eliminating any problems the errors would have caused and recovering lost files It fixes any problem with master directory blocks and alternate master directory blocks HFS volume headers and alternate volume headers HFS Plus vol ume bit maps catalog trees and extents trees Chapter 1 Introduction Welcome to DiskWarrior This approach has a significant advantage that other utilities overlook Other products attempt to repair your directory one step at a time ignoring the big picture of what is truly wrong with your directory and risking file informat
15. TION soscaire itl tea eh Mine eh beeen nae 24 Rebuilding Your HFS and HFS Plus Disks 00 0 0 ccc cece eee een 24 What to Look for in the DiskWarrior Report 00 0000 ccc c cece ees 29 What to Look for During Preview 0 0 0 0 cece cece cen eee n ence ence enen eens 30 Previewing When the DiskWarrior CD Is the Startup Disk 0 00 30 Previewing When the DiskWarrior CD Is Not the Startup Disk 42 DiskWarrior Shortcuts AppleScripting and Drag and Drop 0 000 eee 34 Strategies for Rebuilding with DiskWarrior 0 0 0 35 Using DiskWarrior as Preventative Maintenance 0 0 eee e eee 35 Using DiskWarrior When There Seems to Be a Problem 00 35 Using DiskWarrior to Recover Data from Malfunctioning Disks 36 What to Do If Your Computer Has a Malfunctioning Internal Disk 36 What to Do If You Used Another Utility First 0 00 0 0 0 00 cece cece aes 36 vi Grape A DISK Dine ON gest cen as iran eel ieled eae altos a eas aetna eal 38 AE TOLMAN trices pte ate IEEE ESAE A ase cides Geen ae Cae 38 About DiskWarrior s Directory Optimization Graph 000 40 GRADU ADE ns 55 rats a E TEE ETET 40 Understanding the Grap iW 62 so dcect ort hav witaniteaene vata nene Rise mane e 4 Using DiskWarrior s Hardware Monitoring 00 0 c cece eee cece eee nee es 43 About DiskWarrior s Hardware Monitoring
16. Table of Contents Chapter 1 Introduction Welcome tO Di KWAO as csdae mane ire aa EA EESE 8 Alsoft the Utility Company ennnnannunnaa unner aie arte wars ates 8 What Is DiskWarriori 2 ci54i46 24udoen dd carbene doadibon tg aa i 8 What Is the Directory gz s5 a sd0n a han mite sched xta dda hace to ada havea gee 9 What Is Directory Damage and How Does It Affect Me 00005 9 How Does Directory Damage Occur 1 cee ees 10 When Should I Rebuild My Directory with DiskWarrior 004 10 What Is Directory Optimization 0 0000 c ccc cence eens 11 Why Alsoft DiskWarrior Is the Only Answer n n nannan 11 We Put the State of the Art Technologies You Expect from Alsoft in DiskWarrior 13 Basic Terms You Need To KNOW n nunun nnana aaeeea 14 Chapter 2 Using DiskWarrior Installation of DiskWarrior nunnu a aaraa 20 Ke eE riea a a a A EN 20 COPDE NONG aaaea A T AAEE 20 Beror ot Instal yra a a Ae EAER 20 If You Received DiskWarrior Electronically n 00 nannaa 21 If You Received DiskWarrior on a CD ROM 0 0 0 0 cc cece cece 21 Installing DiskWarior cid iaeeaedd nend ianea EEA ATEA A 21 Deinstalling DiskWarrior tt era wake Midna Pode des eda oa wee 22 Ope mine DKW O eso cca de ich ene Ga pata aa PEE oy Seek EENE EPERE 22 OUTING DISK WartlON sisi 3 bx devidcd ead donnded e dovenddee bedava 22 How To Get Even More from DiskWarrior 0 00 00 cece cece eee 23 RUS DISKW A
17. ad each carefully and respond appropriately to each You will then be presented with the DiskWarrior main window from which you can rebuild disk directories Note Running Mac OS X from a CD can cause some processes to take longer than they would when started from an internal hard disk Occasional pauses of what appear to be no activity can take place O S Alsoft DiskWarrior Directory Hardware Please choose a disk from the popup menu below and then click Select a disk to rebuild the Rebuild button to rebuild the directory or graph from this list Macintosh HD 7 x Directory is ready to be rebuilt Information provided e This disk is a Mac OS Extended disk p This disk does appear on the desktop here will tell you if the e This disk is 2 GB in size selected disk directory z gi lt disk4s7 can be rebuilt Dev di e Sectors 4 194 304 If the disk directory e Sector Size 512 Bytes File System Type HFS Extended cannot be rebuilt a list of e Model IBM IC35LO18UWD210 0 the reasons why it cannot be rebuilt will be f Graph Rebuild displayed Click to graph the selected Click to rebuild the disk s directory selected disk s directory Figure 2 1 The DiskWarrior Main Window Running DiskWarrior Chapter 2 Using DiskWarrior 25 4 Select the disk to be rebuilt from the disks pop up menu If you have problems finding the disk whose directory you wan
18. arrior will generate an e mail to be sent to the e mail address or addresses you specify when this option is selected This type of notification may be preferable in server situations or when machine support is provided by someone other than the user If you wish to enter two or more e mail addresses seperate each address with a comma Using DiskWarrior s Hardware Monitoring Chapter 2 Using DiskWarrior 45 E mail Notification Settings E mail Delivery Method SMTP Recipients george acme com laura acme com Subject DiskWarrior Hardware Diagnostics Notification From george acme com eg george acme com SMTP Server smtp acme com eg smtp acme com Use authentication when sending mail SMTP Account george eg george Password eeeeeece Send Test E mail Cancel f Save 3 Figure 2 10 The E mail Configuration Window You may have e mail sent via either SMTP or sendmail If you choose sendmail you will need only to specify the recipients and the subject of the e mail notification if you do not wish to use the default subject Note In order to specify sendmail as your e mail delivery method you will need to configure your system to use sendmail It is not configured by default If you choose SMTP as the delivery method you will need to provide some additional information In the From field enter an e mail address from which the notification e mail will be sent Then enter the SMTP server for the e mail a
19. be split between node 2 and node 4 Node Chapter 2 Using DiskWarrior Graphing a Disk Directory 1 will now link to node 4 and node 4 will now link to node 2 This causes the nodes to be out of order The links indicate the order in which the nodes are to be read Following the links you visit all of the nodes and items in the correct order However to follow the links you will have to jump from node 1 to node 4 then back to node 2 and then to node 3 Figure 2 5 As more items are added to the directory this process of splitting is repeated and the nodes are increasingly out of order A typical directory has hundreds or thousands of nodes If a program or the Mac OS needs to search the directory it will follow the links and jump back and forth in the directory Directory optimization is the process of defragmenting and packing nodes Defragmenting makes the physical order equal the linked logical order Packing combines nodes that are not full so that you end up with fewer nodes Continuing with the directory in the previous example the directory is defragmented and the items are packed into just 2 nodes Figure 2 6 The re sulting speed increase is due to the fact that fewer nodes need to be read and there is no need to jump around within the directory Figure 2 4 Example directory with 3 nodes Files are in order Figure 2 5 Adding File H causes node 2 to split and fragment the directory Graphing a Disk Directory Chapter 2 Us
20. ddress in the From field If you wish to use authentication when sending mail check the appropriate box and enter the SMTP account and password AppleScript By choosing this option DiskWarrior will run an AppleScript applet that you designate when it detects a malfunction Note DiskWarrior will only execute AppleScript applets It will not execute script files whether compiled or not 46 Chapter 2 Using Disk Warrior Using DiskWarrior s Hardware Monitoring Chapter 3 Troubleshooting and Error Messages 48 Troubleshooting Note Be sure to read the document DiskWarrior Read Me Last minute changes to the documentation are detailed there L Problem The disk I want to rebuild does not appear in the Disks Pop up menu DiskWarrior cannot rebuild a disk that is not HFS or HFS Plus Mac OS Standard or Mac OS Ex tended The disk to be rebuilt must be locally connected must not be write protected and must have a valid partition map _1 Problem DiskWarrior tells me that the disk to be rebuilt is locked The Replace button is disabled The disk you have selected either is locked or is a media type such as a CD ROM to which data cannot be written For a disk reported as locked first check if there is a mechanical lock switch on the disk and make sure it is set to the unlocked position If the disk is still reported as locked open the software driver package that was used to initially set up the disk for
21. ding power outages e Advanced Verify Reads and Writes technology protects your data e Supports bad block sparing software e Rebuilds directories on disks as large as 2 000 gigabytes 2 terabytes e Supports file journaling Mac OS X 10 2 2 or later Welcome to DiskWarrior Chapter 1 Introduction 13 Basic Terms You Need To Know This section explains some terms and concepts that are used throughout this manual Application An application is a tool your computer uses to manipulate information and perform a useful function for you Applications include such products as AppleWorks Block The physical surface of a disk is comprised of many 512 byte storage areas called physical blocks The larger the disk the greater the number of physical blocks on the disk An allocation block is a group of one or more physical blocks treated as a single storage area by the Mac OS The older Mac OS Standard format or HFS can only keep track of 65 535 allocation blocks per disk Therefore the larger the size of a disk the ereater the number of physical blocks in each allocation block so that the total number of storage areas on the disk does not exceed the maximum of 65 535 The newer Mac OS Extended format or HFS Plus can keep track of over 4 billion allocation blocks per disk HES Plus uses allocation blocks sizes ranging from 0 5 KB to 4 KB The Macintosh filing system stores files by breaking them into allocation block size pieces and writing
22. ectory data and thus loss of access to your files Because of this you should always use DiskWarrior first when you suspect directory damage on your disk Otherwise you risk losing directory data and thus access to your files Successful directory rebuilding repair and recov ery by DiskWarrior is based on the quality of the directory data present If you have used another utility to repair your directory and you now have a directory with no errors but missing data you can make DiskWarrior scavenge the directory to find the lost data This is the same scavenge procedure DiskWarrior uses to recover your data when it finds direc tory errors but it normally skips the scavenge procedure when the directory has no major er rors With DiskWarrior there is never a risk of losing directory data and thus never a risk of losing access to your files DiskWarrior uniquely verifies the replacement directory before it can be written to disk to ensure that it is completely error free This also ensures that the disk will have no problems when rebuilding is complete DiskWarrior compares the original directory with the replacement directory and determines if there have been any changes to the number or contents of your files and folders It then lists any differences found in the DiskWarrior Report You ll know right away what files and folders are affected by directory damage You can use this information to see what items you need to test or inspect in the
23. elect the files you wish to copy and click the Copy button in the right pane You may need to copy the original files to several disks depending upon the amount and size of the files on the source and the size of the disks to which you are copying the files Another option is to copy only the files that you absolutely need such as those that have changed since your last backup or only your data files if you are planning to reinstall your system and applications In either case it is possible that you will not be able to copy all of the files you select If an error dialogue is displayed select Continue to continue copying the remainder of the files you se lected When the copy operation is complete you may want to attempt to copy the skipped files again in case the error is intermittent and the copy operation can be performed for those files This will minimize the number of items that the recovery service will need to recover for you If you wish to copy files from the preview disk to another media source such as another hard disk or other removable media select the media source from the Disk drop down menu in the left pane Then select the files you wish to copy and click the Copy button in the right pane to copy the files onto your media When you have finished copying files you can eject the disk by clicking the Eject icon next to the Disk drop down menu What to Look for During Preview Chapter 2 Using DiskWarrior 31 32 Warni
24. eps 1 Note your DiskWarrior serial number on the CD label 2 Completely fill out the product registration card and mail it to Alsoft Be sure to include the serial number You can also register your product on the Web at lt http www Alsoft com registrationform html gt 20 Chapter 2 Using DiskWarrior Installation of DiskWarrior If you received DiskWarrior electronically you can register your software on the Web at lt http www Alsoft com registrationform html gt You will need to enter your registration number as your serial number Note Your DiskWarrior serial number is required for proper registration of your purchase so that you may receive Technical Support updates and future product special offers If You Received DiskWarrior Electronically DiskWarrior cannot be run from the disk image containing the DiskWarrior application that you received electronically Please refer to Installing DiskWarrior below for instructions on how to install DiskWarrior It is recommended that you put the disk image containing the DiskWarrior application and the other files on another hard disk or a third party removable media disk so that you have a copy of DiskWarrior available even if you cannot access your startup disk Record the registration number you received in the e mail that confirmed your purchase of DiskWarrior You will need this serial number the first time you run DiskWarrior If You Received DiskWarrior on a CD ROM DiskWa
25. er and the more impact you ll see on performance Other utilities may not optimize your directory the way DiskWarrior does Graphing a Disk Directory Chapter 2 Using DiskWarrior 41 eeo Macintosh HD Graph Directory graph for Macintosh HD created on 6 25 02 at 9 48 54 PM 3 326 of 22 928 items are out of order 15 Example graph for an optimized directory Optimized directories have zero items out of order Figure 2 7 Graph of a typical hard disk before optimization 60 Macintosh HD Graph Directory graph for Macintosh HD created on 6 25 02 at 9 48 54 PM 0 of 22 928 items are out of order 0 Example graph for an optimized directory Optimized directories have zero items out of order s_ i lets e Figure 2 8 Graph of the same disk after optimization nodes are packed and in order 42 Chapter 2 Using DiskWarrior Graphing a Disk Directory Using DiskWarrior s Hardware Monitoring Click the hardware icon in the DiskWarrior application to manually activate DiskWarrior s hard ware monitoring to set the frequency of the tests and to set how DiskWarrior notifies you if it detects a problem Note DiskWarrior s hardware monitoring will only work on ATA drives with built in S M A R T capabilities Apple uses ATA drives as internal hard drives on Macintosh computers Q Alsoft DiskWarrior E wW i Select either the manual or Directory Hardware automatic diagnost
26. found are part of a software package you may need to create en closing folders with the correct names and locations after you have rebuilt your disk so that the software that uses these files works correctly or you may need to reinstall the software package The files that had an entry in an inaccessible portion of the directory may have been lost or thrown away You must inspect these files to determine the extent of any damage You must also determine whether these files should be discarded If DiskWarrior creates a folder titled Damaged Items then this folder contains files that were recovered but may have problems For instance these files may have been truncated because blocks were missing from the file Once the rebuild is complete you will need to determine if these files can be salvaged In the event that critical items that you wish to recover remain missing from the preview disk it is recommended that you do not proceed with the rebuild Since the directory information for the items that are missing was overwritten or deleted at some point previously DiskWarrior could not recover these items You will need to send your disk to a professional recovery service to recover your lost files While in the DiskWarrior Preview Window you should copy as many items from your disk as possible to another hard disk removable media floppy disks etc Select the disk to which you wish to copy from the Disk drop down menu in the left pane Then s
27. h it or not is to use the DiskWarrior CD Just follow the directions in Rebuilding Your HFS and HFS Plus Disks on page 24 in this chapter using the DiskWarrior CD as the startup disk If the normal startup disk has a mechanical malfunction follow the instructions in the section Previewing When the DiskWarrior CD Is the Startup Disk on page 30 in this chapter to recover your files to another hard disk removable media or network disk What to Do If You Used Another Utility First If you have used another utility before DiskWarrior and now have a directory that has no errors but is missing data you can make DiskWarrior scavenge the directory to find the lost data if the other utility did not write over it Hold down the Option key in step 6 Click the Rebuild but ton The Rebuild button will change to Scavenge and when you press Scavenge DiskWarrior will scavenge the directory Chapter 2 Using DiskWarrior Strategies for Rebuilding with DiskWarrior Note This is the same scavenge procedure DiskWarrior uses to recover your data when it finds directory errors but it normally skips the scavenge procedure when the directory has no major errors Therefore you do not need to make DiskWarrior scavenge the directory except when DiskWarrior states All file and folder data was easily located in the DiskWarrior Report but you suspect that files and or folders are still missing from the replacement directory Strategies for Rebuilding with Dis
28. ics tab Manual Diagnostics Automatic Diagnostics SS Check this box to have DiskWarrior Mi Automatically check all drives for hardware malfunction lt s automatically test your drives for malfunction Check for malfunction Hourly s ___ Notification Method Choose how often to have the J Alert E mail aS diagnostics run Choose the notification method Mail Recipients me mydomain com george mydomain com Specify any options for the notification method Configure If you have chosen e mail as the notification click here to configure Figure 2 9 The DiskWarrior Hardware Monitoring Window Using DiskWarrior s Hardware Monitoring Chapter 2 Using DiskWarrior 43 About DiskWarrior s Hardware Monitoring DiskWarrior s hardware monitoring capability uses internal diagnostic routines built into disk drives by their manufacturers to detect and track how often a drive exceeds its operating toler ances The more frequently the drive exceeds these tolerances the more likely the drive is to ex perience hardware malfunction and the more at risk any data on that drive becomes The hardware monitoring can be configured to run on your hard drives automatically or you may choose to run it when you suspect a drive of malfunctioning By activating the automatic di agnostic DiskWarrior will activate internal diagnostic routines built into your drive as often as you specify You also choose what action DiskWarrior shou
29. if any portion of the directory is overwritten by an errant program that inadvertently writes its own data the directory is damaged When the Mac OS attempts to use the incorrect directory information to read or write informa tion on a disk an error will occur This error may be very minor and go unnoticed It might cause a kernel panic or crash Or worst of all the entire contents of your disk could become inacces sible Note Many people mistakenly think that the invisible desktop files are a part of the directory They are not The truth is that the desktop files are maintained by the Finder They contain a list of your applications and the folders in which they are located for quick opening and the icons and Get Info comments of all files DiskWarrior does not check or rebuild the contents of the desktop files Rebuilding the desktop files will not repair any directory damage and may even worsen any existing damage How Does Directory Damage Occur The continued accuracy of information in the directory depends on the ability of the Mac OS to perform ALL of its update and maintenance operations without any unexpected interruptions Al so to help speed up many Mac OS computer operations important pieces of information are temporarily cached in memory instead of being immediately saved to the disk Common types of unexpected interruptions are kernel panics and crashes power loss lights flicker turning your Mac OS computer
30. ing DiskWarrior 39 40 Figure 2 6 Optimizing defragments and removes unnecessary nodes About DiskWarrior s Directory Optimization Graph DiskWarrior s Directory Optimization Graph creates an optimization graph that indicates the de gree the directory is internally fragmented It doesn t just indicate the number of fragments You can visually determine the number of fragments and the distance each fragment is out of place Note The Directory Optimization Graph does not and can not modify the directory or any other part of the disk in any way while graphing a directory Graphing a Disk To build a graph for the directory of a disk all of the following must be true 1 The disk must appear on the desktop 2 The disk must be an HFS Mac OS Standard or HFS Plus disk Mac OS Extended 3 The disk must be locally attached 4 There must not be any detected hardware problems with the disk Follow these steps to graph the directory of a disk 1 Double click the DiskWarrior application This will start DiskWarrior 2 Make sure the Directory Tool is selected 3 Select the disk to be graphed from the disks pop up menu Chapter 2 Using DiskWarrior Graphing a Disk Directory 4 Click the Graph button A progress dialog will appear and after a brief delay it will be replaced with a window containing the graph Note In order to graph a disk your display will need to be set to thousands of colors If it O is not you wi
31. ion that could be saved Too often they will incorrectly begin to repair your directory then give up when they realize they have modified the directory to an irreparable state At Alsoft we know that the most important thing when you are attempting to repair your disks is getting your data back That s why the first thing DiskWarrior checks is your directory data and that s what it uses to create a replacement directory DiskWarrior con tinues its rebuild operations unless no directory data can be found Hardware failure presents another potential threat to your data When a drive mechanism fails the data on the drive can be lost with an expensive data recovery service your only option to re trieve your data DiskWarrior can be configured to automatically check your drives for possible drive malfunction giving you the opportunity to back up your data before a drive failure What Is the Directory The directory is an area of a disk used by the Mac OS to map all the information stored on the disk Some of what is stored in the directory is the numbers names locations types and sizes of files and folders saved on the disk When any software wants information from a disk the Mac OS must go to the directory to find out where the information is located Also when any software wants to save information to a disk the Mac OS must go to the directory to find out where the information can be placed All the necessary information abou
32. isk and keep you updated with its progress DiskWarrior uses a fail safe method of replacing the directory whenever possible which will be most cases To use the fail safe method there merely needs to be enough free space on the disk to write the new directory There is redundancy designed into the fail safe method assuring there is never any risk of ending up with an unusable disk if the process is interrupted You can go back to step 4 for any disk for which the process was interrupted 12 If there were any files listed in the DiskWarrior Report as occupying portions of the disk already occupied by other files DiskWarrior will relocate the files to unique portions of the disk now When the procedure is complete you must inspect these files to determine which of them had been overwritten and damaged The detailed view of the report lists the files that overlap The amount of time that this process takes depends upon the amount of disk space taken by the overlapped files 28 Chapter 2 Using Disk Warrior Running DiskWarrior 13 If you have started your Mac OS computer from a disk besides your normal startup disk such as the DiskWarrior CD select Restart from the Apple menu to resume running from your normal startup disk If the DiskWarrior CD is the startup disk quitting the application will cause your computer to restart What to Look for in the DiskWarrior Report After the rebuild has been completed DiskWarrior will show yo
33. k You should restart your computer and attempt to rebuild the disk with DiskWarrior again Running DiskWarrior Chapter 2 Using DiskWarrior 27 9 Ifthe DiskWarrior CD is not the startup disk make sure you close all files and folders and quit any applications you have tested in the previous step before proceeding You do not need to stop the Preview before proceeding but you may if you wish Note If the disk you have selected is locked you will be able to preview the replacement O directory but you will not be able to write the new directory to the disk 10 Click Replace to use the replacement directory or Cancel to leave the directory untouched If you click Replace DiskWarrior will write the replacement directory to your disk This will result in your disk being replaced by the Preview disk described in step 8 Test the replacement directory If you click Cancel your disk will be untouched and you will be returned to step 4 Select the disk to be rebuilt from the disks pop up menu The Replace button is disabled when the disk is locked there is a malfunction or the disk is too severely damaged to be repaired Note In the event that critical items that you wish to recover remain missing during the i preview it is recommended that you do not proceed with the rebuild refer to What to Look for During Preview on page 30 in this chapter 11 DiskWarrior will write the rebuilt directory to the d
34. k before running DiskWarrior refer to What to Do If You Used Another Utility First on page 36 in this chapter 8 Test the replacement directory At this point the original directory information on your disk has not been replaced and it will not be until you click Replace in step 10 Click Replace to use the replacement directory or Cancel to leave the directory untouched The DiskWarrior Report gives you an option to preview how your disk will appear after the original directory is replaced If for instance you are using DiskWarrior to recover lost files or folders you can verify that the replacement directory has these files For further information refer to What to Look for During Preview on page 30 in this chapter 26 Chapter 2 Using DiskWarrior Running DiskWarrior If the DiskWarrior CD is the startup disk e Clicking Preview will cause the DiskWarrior Preview Window to open The left pane of the DiskWarrior Preview Window will show the contents of your disk in its original state displayed with its original icon The right pane of the DiskWarrior Preview Window will show the contents of the preview disk if the disk was originally mounted and appeared on the desktop e Ifthe original disk did not appear on the desktop then the preview disk will be shown in one pane of the DiskWarrior Preview Window and the Disk pop up menu will ask you to select a disk to display in the second pane Note If while attempting to
35. kWarrior Chapter 2 Using DiskWarrior 37 38 Graphing a Disk Directory DiskWarrior allows you to create a graph that indicates the degree the directory is internally frag mented This graph visually shows you the number of fragments and the distance each fragment is out of place Rebuilding your directory with DiskWarrior optimizes your directory Other pro grams don t provide the true directory optimization provided by DiskWarrior Background To understand directory optimization you first have to understand the way that the directory is internally organized If you don t want to read the details it is enough to know that the data struc tures in the directory can be internally fragmented and use space inefficiently Directory optimi zation is the process of organizing the data structures for fastest access Directory optimization typically results in a 50 to 60 decrease in the time it takes programs to scan the directory and a 10 to 20 decrease in startup time If you want the details then read on Mac OS Standard HFS and Mac OS Extended HFS Plus disk directories have a very complex structure Each file or folder item on a disk has an entry in the disk s directory These entries are in order of enclosing folder and then item name This is similar to a yellow pages directory being sorted by type of business and then business name Just like a yellow pages directory the disk directory has pages except that its pages are called nodes
36. l s devices pop up menu DiskWarrior s hardware monitoring only supports ATA drives with built in M A R T testing ca pabilities If you do not have such a hard drive no drive will be listed in the devices pop up menu and all options will be disabled Troubleshooting Chapter 3 Troubleshooting and Error Messages 49 50 Disk Status Messages These messages appear in the main window and describe the status of the selected disk L Directory is ready to be rebuilt Click Rebuild to rebuild the selected disk _1 Directory cannot be rebuilt because this is the startup disk Your startup disk is the disk containing the current System folder The selected disk is the startup disk To rebuild this disk refer to Rebuilding Your HFS and HFS Plus Disks on page 24 Chap ter 2 Using DiskWarrior Li Directory cannot be rebuilt because DiskWarrior resides on this disk DiskWarrior cannot rebuild the directory of the disk on which it resides To rebuild the directory of this disk copy DiskWarrior to another disk such as a FireWire disk and run that copy of DiskWarrior _1 Directory cannot be replaced because this disk is locked This disk is not writable You need to unlock the disk LI Directory cannot be rebuilt because an error occurred trying to access this disk error number error number This status message indicates that DiskWarrior was unable to access this disk This could be ev idence of a bad block on the disk a ha
37. ld take in the event that it does detect the potential for hardware failure Most hard drives manufactured in 1996 or later have internal diagnostic routines that can mon itor the drive and detect the deterioration of the drive mechanics If a hard drive was manufac tured before 1996 it s internal diagnostics may report an error only when the drive is completely non functional In these cases the drive will have to be sent to a recovery facility to retrieve the data Note DiskWarrior s hardware monitoring relies upon internal diagnostic routines built into hard drives by their manufacturers Different drive manufacturers may have different tolerances in their tests Caution In most hard drives the internal diagnostic routines are inactive by default and will remain inactive until DiskWarrior s hardware monitoring is activated for the first time on the hard drive Since the internal diagnostic routines measure changes in the drive over time to get the maximum benefit from the hardware monitoring use DiskWarrior to test your drive s as soon as possible Manual Diagnostics If you wish to run the hardware monitoring manually open the DiskWarrior application and click the hardware icon Choose the hard disk device you wish to test from the pop up menu The lower portion of the window will indicate the volumes and type of hard disk device in the pop up menu Click the Test Device button to test the disk Note Some hard drives wi
38. ll be shown a message that will ask if you want DiskWarrior to change this display setting Then when you close the graph window DiskWarrior will return your display setting to its previous setting 5 If you wish to save a copy of the graph choose Save from the File menu A Save dialog will appear Pick a location and name for the saved graph Understanding the Graph Fach part node of the directory is assigned a color along a gradient between white and dark blue depending upon its optimized position The graph of a perfectly optimized directory is a perfect gradient from white to blue Fragmentation interrupts the gradient The more distant a fragment is from its optimized position the greater the difference between the color of the frag ment and the color of the same position in the example optimized graph Directory optimization is the process of defragmenting and packing nodes Defragmenting makes the physical order equal the linked logical order Packing combines nodes that are not full so that you end up with fewer nodes The graph does not indicate whether the nodes need to be packed It would take a completely different representation of the nodes to indicate that in formation However fragmentation has a far greater impact on performance It is much worse to jump around from one part of the directory to another than to read some extra nodes The more nodes that are out of order the more files and folders are out of ord
39. ll generate a sound when the internal diagnostic is run This O sound is normal and not an indicator of mechanical malfunction 44 Chapter 2 Using Disk Warrior Using DiskWarrior s Hardware Monitoring Automatic Diagnostics You can also configure DiskWarrior to run the hardware monitoring automatically If you choose to have DiskWarrior automatically check your drives DiskWarrior will install a small program in your Login Items The program checks every few hours of running time to see if it should ac tivate The program requires very little system resources and virtually no CPU time It neither reads nor modifies any data from any disk Caution The hardware monitoring can only detect gradual failure of the hard drive over a period of time It cannot detect unpredictable hard drive failures such as those caused by a power surge Therefore Alsoft recommends that you regularly make a complete backup of your disks The hardware monitoring can be scheduled to run hourly daily or weekly Note Some hard drives will generate a sound when the internal diagnostic is run This sound is normal and not an indicator of mechanical malfunction If the hardware monitoring detects a malfunction with the drive device you may choose how DiskWarrior notifies you of the problem Alert By choosing this option DiskWarrior will give you an alert message if the hardware monitoring detects a malfunction E mail By choosing this option DiskW
40. ng If you have copied files to a FireWire disk and did not eject the disk after copying files in the DiskWarrior Preview Window do not unplug the drive until after your machine has finished restarting and you eject the disk in the Finder When you have finished with the DiskWarrior Preview Window return to the DiskWarrior report window and choose either Rebuild or Cancel Previewing When the DiskWarrior CD Is Not the Startup Disk If the DiskWarrior CD is not the startup disk and the original disk was visible on the desktop before you ran DiskWarrior DiskWarrior will display both the original disk and the preview disk on the desktop during the preview Both of these disks will be locked during the preview so you will not be able to make any changes to either of them Both the original disk and the preview disk will appear with the same name on the desktop The original disk will have its normal icon and the preview disk will have a special DiskWarrior preview icon Figure 2 3 The Default DiskWarrior Preview Disk Icon DiskWarrior may create special folders at the root level of the disk You should pay particular attention to the files and folders that DiskWarrior places in these folders The folder called Rescued Items contains files and folders whose enclosing folder could not be found and files that had an entry in an inaccessible portion of the directory If any of the files or folders whose enclosing folder could not be found are par
41. ormation you enter modify view or save to a disk Driver This is the software that translates requests from the Mac OS into the commands that the disk hardware itself understands It is usually supplied by the vendor of the disk drive mechanism In the case of the internal disk that was supplied with your Macintosh Apple provides the driver Eligible Disk To be eligible to be rebuilt by DiskWarrior a disk must have been formatted as a Mac OS Standard HFS or Mac OS Extended HFS Plus disk In addition an eligible disk must be locally attached to a computer on which DiskWarrior is running and it must not be write protected The disk must have a valid partition map Note A copy of DiskWarrior running on your computer will not rebuild any disk that you must access via a network These disks are only eligible to another copy of DiskWarrior running on the computer to which they are locally connected File A file is a collection of information stored on a disk Files can be system files application files or document files File Server A file server is an application designed to allow many users to share common files via a network Examples of AppleTalk network file server applications are AppleShare and File Share Free Space The free space encompasses all the unused allocation blocks on a disk As free space these blocks are available to be allocated to files or to the directory Once a file is deleted the blocks previously occu
42. ory it focuses on what you care most about on your disk your data as it is stored in your files DiskWarrior rebuilds your directory based upon the data it finds in the original directory If you have journaling enabled the journal file may also be used DiskWarrior then uses this information to build an entirely new replacement directory structure This approach is similar to that taken by FileMaker with its databases and the Finder with desktop files If you crash or otherwise close a FileMaker database improperly the next time you open that database the first thing FileMaker does is rebuild the database indexes the data base structure using the data in the database When you rebuild your desktop you are rebuild ing the structure of the desktop database DiskWarrior takes these processes a step further When directory data is severely damaged DiskWarrior scavenges the directory finding all the salvage able data It then uses this data to build a new error free replacement directory recovering lost files and folders as well as making it possible for the disk to appear on the desktop Welcome to DiskWarrior Chapter 1 Introduction 11 12 When other utilities attempt to repair your directory they attempt to do so by patching the di rectory structure This method can result in sections of the directory being patched over and de leted Since whole sections of the directory can be deleted this attempt at repair can cause loss of dir
43. pied by the file will be returned to the free space Mac OS X System Disk A disk that contains the files and information necessary to run Mac OS X Basic Terms You Need To Know Chapter 1 Introduction 15 Partition Many disks come with management utilities which allow you to divide a disk into additional disks called partitions There is also independent system software which allows you to partition a disk Partition Map The partition map is a section of the disk that contains the information for each partition on the disk Most Mac OS disks are set up as one partition but if you set up your disk as multiple partitions each partition will behave as a separate disk Each partition can be unmounted individually and files dragged between partitions will be copied instead of moved Preview Disk When DiskWarrior is used to rebuild a directory the application creates its replacement directory in memory When you activate the Preview Mode DiskWarrior uses its replacement directory to create a preview disk allowing you to see the results of the rebuild before any changes are made The preview disk is locked you may copy files from the preview disk to another disk but the preview disk itself cannot be modified Rescued Items Folder When DiskWarrior performs its directory rebuild function it may recover files and folders for which an enclosing folder could not be found DiskWarrior will create a Rescued Items folder for such items
44. preview see below DiskWarrior s patent pending preview feature lets you examine your disk as it will appear after the directory is rebuilt but before any directory changes are written to disk You can use the re sults of the comparison shown in the DiskWarrior Report to find out which files and folders you should inspect first because they may have been affected by directory damage This assures you that you will get the expected results before any changes are made permanent Even though they are not part of the directory DiskWarrior will also repair damaged boot blocks and rebless the system system folder if it is necessary to do so on your disk This ensures that your disk will properly start your Mac OS computer once the rebuilding is complete DiskWarrior also checks pre Mac OS X System and Finder files for damage eliminates a com mon cause of system crashes by checking custom icon files for corruption and repairs wrapper System file damage allowing Macs with these disks to start up Chapter 1 Introduction Welcome to DiskWarrior DiskWarrior can be used to activate internal diagnostics that are built into disk devices to help determine if a drive is in danger of physical malfunction These tests can be executed manually or you can choose to have the tests run automatically every day week or month DiskWarrior also provides several notification options should the diagnostics report a problem We Put the State of the Art Technologies
45. r Macintosh hangs during the operation of DiskWarrior this could be caused by hardware or software problems with a hard disk or a problem with the SCSI USB or FireWire chain Make sure that the disk drivers are the current versions for the operating system running on your computer If the operating system was recently updated to a new version you may need to update the drivers as well For disks from vendors other than Apple check with the manufacturer of the formatting software for the latest version of their drivers It is also possible that the driver has become corrupted so a simple reinstallation of the driver may solve the problem If the problem is due to bad blocks on the disk or DiskWarrior has problems reading or writing to the disk you will need to reformat the disk In the case that bad blocks were the problem the disk needs to be reformatted to exclude the bad blocks Follow the procedure recommended by the manufacturer for your particular disk for reformatting Note that reformatting is not simply erasing the hard disk Make sure to backup up your hard disk first because everything will be erased by reformatting LI Problem The power to my Mac OS computer was disconnected shut off or otherwise interrupted while doing the repair DiskWarrior was designed to permit interruptions Simply run DiskWarrior again to complete the repair of the disk that was being rebuilt LI Problem My hard drive does not appear in the Hardware Too
46. rdware defect or problems with termination or cabling J This disk is a Mac OS Standard or Mac OS Extended disk _1 This disk appears to be a Mac OS Standard or Mac OS Extended disk The disk does not appear on the desktop A quick exam of the disk was made to try to determine its format The actual format will be determined if possible while rebuilding _ This disk does not appear on the desktop L Directory has been successfully rebuilt and replaced Chapter 3 Troubleshooting and Error Messages Disk Status Messages L Rebuilding was canceled L Rebuilding was stopped because of an error error number L Directory cannot be rebuilt because of a problem communicating with this disk error number error number This status message indicates that DiskWarrior was unable to access this disk This could be ev idence of a bad block on the disk a hardware defect or problems with termination or cabling _1 Directory is ready to be previewed This disk is locked The directory cannot be replaced but the disk can be previewed Click Re build to proceed L Directory cannot be rebuilt because this disk is used for virtual memory The Mac OS X startup script has been modified to force virtual memory to use this disk To re build this disk start your Macintosh from a disk other than the current startup disk such as the DiskWarrior CD Disk Status Messages Chapter 3 Troubleshooting and Error Messages 51 52 Chapter 3
47. re of the disk has resulted from accident abuse or misapplication of the disk then Alsoft shall have no responsibility to replace the disk under the terms of this limited warranty All implied warranties on the program and the disk including implied warranties of merchant ability and fitness for a particular purpose are limited in duration to ninety 90 days from the date of the original retail purchase of this product IN NO EVENT SHALL ALSOFT NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION PRODUCTION DELIVERY OR SUPPORT OF THE PROGRAM OR THIS MANUAL BE LIABLE FOR ANY DIRECT INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THE USE THE RESULTS OF USE OR INABILITY TO USE THE PROGRAM OR MANUAL EVEN IF ALSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIM In particular Alsoft shall have no liability for any programs or data used with the program including the costs of recovering such programs or data 1998 2003 by Alsoft Inc All rights reserved Alsoft DiskWarrior DiskExpress and MasterJuggler are registered trademarks and PlusMaker PlusMaximizer and PlusOptimizer are trademarks of Alsoft Inc All other names are trademarks of their respective companies Portions 1989 99 Apple Computer Inc Ww DiskWarrior Credits DiskWarrior written by Manual written by Al Dion Rusty Little Steve Clarner and Brian Webster Al Dion Stephanie Jones Rusty Little and Joe Muscara
48. review Disk _ Macintosh HD Original a Disk A Macintosh HD Preview PS Capacity 4 95 MB e4 Capacity 4 95 MB 4 Available 332K os Available 332K N v Navigate both disks simultaneously Path Macintosh HD Up Path Macintosh HD Up Name Name Applications Applications T Documents i Documents Late Breaking News Fal Late Breaking News Library Library System l System _ Users L Users Kind Folder ae Kind Folder Size 4 586 660 bytes Size 4 586 660 bytes Created Thu Apr 3 2003 9 38 PM Created Thu Apr 3 2003 9 38 PM Modified Thu Apr 3 2003 9 51 PM Modified Thu Apr 3 2003 9 51 PM e Figure 2 2 The DiskWarrior Preview Window The lower section of each pane will show the icon kind size creation date and modified date of the selected item in that pane To check for differences in specific items between your original disk and the preview disk select the Navigate both disks simultaneously check box in the right pane DiskWarrior may create special folders at the root level of the disk You should pay particular attention to the files and folders that DiskWarrior places in these folders The folder called Rescued Items contains files and folders whose enclosing folder could not be found and files Chapter 2 Using Disk Warrior What to Look for During Preview that had an entry in an inaccessible portion of the directory If any of the files or folders whose enclosing folder could not be
49. ripting and Drag and Drop Now that you fully understand the steps required to rebuild your disks with DiskWarrior there are two other methods you can use to rebuild your disks with DiskWarrior However you should be aware of the following two caveats 1 Make sure that you have entered in your registration information as described in step 3 Double click the DiskWarrior application on page 25 in this chapter 2 Any error messages will halt the operation of DiskWarrior while it waits for your response If either of these occur while using DiskWarrior as described below no further progress will be made on any analysis or repair that you expected DiskWarrior to perform AppleScripts DiskWarrior is AppleScriptable For more information see the document DiskWarrior Read Me that came with DiskWarrior There are sample AppleScripts in the DiskWarrior CD Extras folder on the DiskWarrior CD Drag and Drop By simply dragging a disk in the Finder onto the DiskWarrior application or an alias of it DiskWarrior will begin rebuilding the disk s directory immediately You can also drag a group of disks onto the DiskWarrior application and DiskWarrior will rebuild them all sequentially Chapter 2 Using DiskWarrior DiskWarrior Shortcuts AppleScripting and Drag and Drop Strategies for Rebuilding with DiskWarrior run DiskWarrior before other disk repair utilities Other disk repair utilities may render the directory damage irreparable e
50. rophes Using DiskWarrior When There Seems to Be a Problem As you use your computer particularly after crashes you may believe files or folders to be missing or there may be crashes when files are used You may have another program such as PlusOptimizer reporting directory damage You can use DiskWarrior to rebuild your disk direc tories and thus recover the missing files or folders reduce the likelihood of crashes or allow your disk optimization program to optimize your disk Previously accessible data suddenly disappearing an error message stating your drive is not rec ognized a scraping or rattling sound from your hard drive or your hard drive not spinning may all be symptoms of hardware problems Most times DiskWarrior s hardware monitoring will be able to tell you what problems are being caused by your drive However the drive s built in di agnostics will have to detect the malfunction in order for DiskWarrior to report it For informa tion on DiskWarrior s hardware monitoring refer to About DiskWarrior s Hardware Monitoring on page 44 in this chapter Strategies for Rebuilding with DiskWarrior Chapter 2 Using DiskWarrior 35 36 Using DiskWarrior to Recover Data from Malfunctioning Disks Occasionally due to a mechanical malfunction a disk becomes unusable Unfortunately you usually still have data you need on the disk when this happens Although a malfunctioning disk cannot be repaired DiskWarrior may be able
51. rrior can be run directly from the DiskWarrior CD and your Mac OS computer can be started from this CD ROM This will allow you to rebuild the directories on any HFS or HFS Plus disks that DiskWarrior can rebuild as described in this chapter including your normal startup disk Installing DiskWarrior Installation of DiskWarrior will require an administrative password and your DiskWarrior serial number Follow these steps to install DiskWarrior Note If you suspect there is directory damage on your disk then you should proceed to Rebuilding Your HFS and HFS Plus Disks on page 24 in this chapter before installing DiskWarrior on your disk Alsoft recommends that you run DiskWarrior on your disk before installing DiskWarrior Installing from the DiskWarrior CD 1 Insert the DiskWarrior CD into your CD drive Installation of DiskWarrior Chapter 2 Using DiskWarrior 21 22 2 Select the DiskWarrior icon found in the CD window and drag it to your hard disk Alsoft recommends that DiskWarrior reside in the Utilities folder of the Applications folder 3 To run DiskWarrior from your hard disk simply double click the DiskWarrior icon In order to run DiskWarrior you must be started from Mac OS X v 10 2 1 or later Installing the DiskWarrior received via download purchase 1 Open the DiskWarrior dmg file you received via download Doing so will cause the disk image named DiskWarrior to appear on your desktop 2 Selec
52. sing during the preview it is recommended that you do not proceed with the rebuild Since the directory information for the items that are missing was overwritten or deleted at some point previously DiskWarrior could not recover these items You will need to send your disk to a professional recovery service to recover your lost files While in preview you should copy as many items from your disk as possible to another hard disk removable media floppy disks etc using the Finder You may need to copy the original files to several disks depending upon the amount and size of the files on the source and the size of the disks to which you are copying the files Another option is to copy only the files that you absolutely need such as those that have changed since your last backup or only your data files if you are planning to reinstall your system and applications In either case it is possible that you will not be able to copy all of the files you se lect If an error dialogue is displayed select Continue to continue copying the remainder of the files you selected When the copy operation is complete you may want to attempt to copy the skipped files again in case the error is intermittent and the copy operation can be performed for those files This will minimize the number of items that the recovery service will need to recover for you What to Look for During Preview Chapter 2 Using DiskWarrior 33 34 DiskWarrior Shortcuts AppleSc
53. t of a software package you may need to create en closing folders with the correct names and locations after you have rebuilt your disk so that the software that uses these files works correctly or you may need to reinstall the software package The files that had an entry in an inaccessible portion of the directory may have been lost or thrown away You must inspect these files to determine the extent of any damage You must also determine whether these files should be discarded If DiskWarrior creates a folder titled Damaged Items then this folder contains files that were recovered but may have problems For instance these files may have been truncated because blocks were missing from the file Once the rebuild is complete you will need to determine if these files can be salvaged Chapter 2 Using DiskWarrior What to Look for During Preview At this point if you discover that there are items missing from the preview disk use the Find com mand in the File menu of the Finder to search for these items Choose Specific Places in the Search in pop up list Then select the preview disk to search Under Add criteria choose visibility then select items with visibility off Click the Search button Check the search results to see if the missing items are included If they are you will need to use a utility to make the item visible after the rebuild is completed In the event that critical items that you wish to recover remain mis
54. t the DiskWarrior application icon found in the DiskWarrior disk image window and drag it to your hard disk Alsoft recommends that DiskWarrior reside in the Utilities folder of the Applications folder 3 To run DiskWarrior from your hard disk simply double click the DiskWarrior icon In order to run DiskWarrior you must be started from Mac OS X v 10 2 1 or later Before using a new utility for the first time it is recommended that you back up your data to safe guard against any unforeseen incompatibilities with other programs running on your Mac OS computer Deinstalling DiskWarrior If you ever have a need to deinstall DiskWarrior simply drag the DiskWarrior application icon from the Utilities folder of the Applications folder to the trash Opening DiskWarrior If the DiskWarrior CD is the startup disk the DiskWarrior application will open automatically bypassing the normal Finder desktop To open an installed copy of DiskWarrior double click the DiskWarrior icon located in the Utilities folder of the Applications folder Quitting DiskWarrior To quit the DiskWarrior application choose Quit from the DiskWarrior menu This closes the DiskWarrior application window but any automatic DiskWarrior features you have enabled will still take place If the DiskWarrior CD is the startup disk quitting the DiskWarrior application will cause your machine to restart Chapter 2 Using DiskWarrior Installation of DiskWarrior How To Get E
55. t to rebuild refer to Problem The disk I want to rebuild does not appear in the Disks Pop up menu on page 48 Chapter 3 Troubleshooting and Error Messages 5 The lower portion of the main window will indicate whether the directory is ready to be rebuilt If for some reason DiskWarrior cannot rebuild the disk s directory it will indicate the reasons the directory cannot be rebuilt For more information on disk requirements for repair refer to Requirements on page 20 in this chapter For methods to overcome the reasons a disk directory cannot be rebuilt refer to Disk Status Messages on page 50 Chapter 3 Troubleshooting and Error Messages 6 Click the Rebuild button DiskWarrior will begin building the replacement directory on the disk to be rebuilt It will first analyze the disk This analysis can take anywhere from several seconds to several minutes or longer depending on the number of files and folders on the disk 7 Read the DiskWarrior Report When DiskWarrior is finished it will display a window informing you of the results of the rebuild This will include any files and folders that may have been affected by directory damage You should pay particular attention to these files and folders while inspecting the Preview disk in the next step For further information on what DiskWarrior reports refer to What to Look for in the DiskWarrior Report on page 29 in this chapter If you have used another utility to repair your dis
56. t where the data was saved is then recorded in the directory The directory has two components the data and the structure The directory data is the informa tion the directory contains such as the numbers names locations and sizes of files and folders saved on the disk The directory structure is the organization of this data in the directory The Mac OS uses the structure to quickly access the data and thus find out where in the directory the data is located The directory structure is not the folder organization you see on your disk nor is it organized as such This structure can be thought of as analogous to a telephone directory where the data are the names and phone numbers and the structure can vary depending upon which method for finding the data is more convenient The names and numbers can be organized alphabetically or by category automotive computers physicians etc What Is Directory Damage and How Does It Affect Me When any of the information about the numbers names locations or sizes of files and folders in a directory the directory data or the structure of a directory is either incorrectly updated or not updated at all that directory is considered damaged This damage is normally limited to only a specific area of the directory Therefore it s quite common for directory damage to remain un Welcome to DiskWarrior Chapter 1 Introduction 9 10 detected until long after the damage actually occurred Also
57. u a DiskWarrior Report When DiskWarrior first displays the DiskWarrior Report it defaults to showing you a summary of the results of the comparison all the problems found and repaired and DiskWarrior s recommen dation to you However if you wish to see more detail regarding the problems found and re paired you can select the Detail button for this information This will also list all the files and folders that were affected by directory damage You should pay particular attention to these files and folders while inspecting the Preview disk Running DiskWarrior Chapter 2 Using DiskWarrior 29 30 What to Look for During Preview When DiskWarrior presents the preview disk you have the opportunity to check and test the disk as it will appear after it is rebuilt You can see if files and folders that you lost have been recov ered You can also inspect the files and folders listed in the DiskWarrior Report Previewing When the DiskWarrior CD Is the Startup Disk If the DiskWarrior CD is the startup disk clicking Preview will cause the DiskWarrior Preview to open If your original disk was visible on the desktop then the left pane of the DiskWarrior Preview will show the contents of your disk in its original state The right pane of the DiskWarrior Preview will show the contents of the preview disk If your original disk was not visible on the desktop then only the preview disk will be shown in the DiskWarrior Preview Window 8 9 P
58. use the DiskWarrior Preview Window DiskWarrior displays out of memory messages simply quit the DiskWarrior Preview switch back to the DiskWarrior application and continue with the following steps to rebuild the original disk This situation may occur due to a combination of the amount of available memory in your computer and the number of files on the original and preview disks If the DiskWarrior CD is not the startup disk e If you are working with a disk that was originally mounted and appeared on the desktop clicking Preview will cause DiskWarrior to present you with an icon for the disk in its original state and a separate icon for the preview disk in the Finder You can double click both icons and compare them e If the original disk did not appear on the desktop then only the preview disk icon will appear in the Finder Caution Never remove the original disk or the preview disk from the desktop during preview Note If when DiskWarrior switches you to the Finder during Preview the Finder displays out of memory messages simply switch back to DiskWarrior stop the Preview and continue with the following steps to rebuild the original disk This situation can occur due to a combination of the amount of available memory in your computer and the number of files on the original and preview disks Caution In the unlikely event that the preview disk remains on the desktop when DiskWarrior is not running do not use the preview dis
59. ven More from DiskWarrior At this point you could simply let DiskWarrior automatically take excellent care of your disks But we highly recommend that you learn how to work with all the powerful yet easy to use fea tures of DiskWarrior To learn how to use these advanced features continue reading Installation of DiskWarrior Chapter 2 Using DiskWarrior 23 Running DiskWarrior Rebuilding Your HFS and HFS Plus Disks You will find DiskWarrior extremely easy to use You will start by selecting a disk clicking Rebuild and then waiting a few moments for the DiskWarrior Report Then you will view the Re port making note of the problems that were found and repaired and anything that DiskWarrior recommends to you At this point you should preview the rebuilt disk checking if any files or folders you may have lost have been recovered Once you have determined that the Preview disk is satisfactory you will click Replace to replace the directory on the original disk with the new optimized replacement directory that you just previewed Alsoft recommends however that you thoroughly read the remainder of this chapter so that you understand how DiskWarrior works and what you should look for in each step Follow these steps to rebuild your disks with DiskWarrior Note Alsoft recommends that you regularly make a complete backup of your disks This will allow you to restore your data regardless of any problem that might arise including those that
60. ven to DiskWarrior As you have seen in the previous section DiskWarrior shows you your rebuilt disk before finalizing the repairs This allows you to preview what your rebuilt disk will look like before you decide to finalize the rebuild The other utilities may perform actions on your disk that result in a repaired directory structure but with missing or damaged data or they will incorrectly begin to repair your directory and then give up when they realize that they have modified the directory to an irreparable state for more information on directory structure and directory data refer to What Is the Directory on page 9 Chapter 1 Introduction These cases may prevent even DiskWarrior from recovering all of your files Q Caution If you suspect there is directory damage on your disk it is recommended that you Using DiskWarrior as Preventative Maintenance The most basic use of DiskWarrior is as preventative maintenance for your disks Many forms of directory damage do not manifest themselves until long after the damage has actually occurred You can prevent this damage from escalating by running DiskWarrior on your disks regularly DiskWarrior will rebuild your disk directory eliminating all existing directory damage The re built disk directory will also be optimized for maximum disk performance Simply run DiskWarrior on a regular basis and you will be able to prevent minor directory errors from turn ing into major catast

Alsoft DiskWarrior - 3.0 Instruction Manual

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