ADTRAN DG834GV User's Manual
Contents
1. Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice NETGEAR NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA 208 10042 02 April 2007 2007 by NETGEAR Inc All rights reserved Trademarks NETGEAR is a trademark of Netgear Inc Microsoft Windows and Windows NT are registered trademarks of Microsoft Corporation Other brand and product names are registered trademarks or trademarks of their respective holders Statement of Conditions In the interest of improving internal design operational function and or reliability NETGEAR reserves the right to make changes to the products described in this document without notice NETGEAR does not assume any liability that may occur due to the use or application of the product s or circuit layout s described herein v1 1 April 2007 Contents Wireless ADSL Modem Router Setup Manual Chapter 1 Connecting the Router to the Internet MUST SWS BOK seccrctcsss tates ccieahereraueteninenanieisdii Haat edited 1 1 TOPU S FOM PNO a 1 2 Terona s Rod PRG inaa EAA 1 3 What You Need Before You Begin scicciissecccccosimpederseninrcctesanmenndentiamerecerenieiractemmmmereanianere 1 3 Internet Configuration Requirements ssssisoiisssisiirnsinsann sninn iaaiiai 1 4 Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup sssseeeceeeneeeeeeeeen 1 4 Smat Vea SOT a e R A 1 5 EEE E A A N A A T E E A A AT 1 5 Understanding ADSL Migrofil2. ADSL filter see Figure 1 4 on page 1 7 for every telephone connected to other wall sockets that use the same telephone number as your ADSL modem wireless router with voice Connecting the Router to the Internet 1 9 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice e If you have voice service or plan to order it connect a telephone to Phone Port 1 on the ADSL modem wireless router with voice Phone Port 1 Figure 1 6 Note In the event of a power outage or loss of internet connectivity the router will automatically connect to the standard phone port until VoIP service is restored This feature is not available on Phone Port 2 1 10 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice g h i Connect the Ethernet cable from an ADSL modem wireless router with voice LAN port to the Ethernet adapter in your computer Ethernet Cable Figure 1 7 If you have more than one computer repeat step f using a different LAN port on the ADSL modem wireless router with voice Connect the power adapter to the router and plug it in to a power outlet Figure 1 8 Verify the following W The power light is lit after turning on the router V The test light comes on briefly then goes off t7d The wireless light is lit after turni
3. VPN Glossary http documentation netgear com reference enu tcpip index htm http documentation netgear com reference enu wireless index htm http documentation netgear com reference enu wsdhcp index htm http documentation netgear com reference enu vpn index htm http documentation netgear com reference enu glossary index htm Related Documents B 1 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice B 2 Related Documents v1 1 April 2007
4. by DHCP reboot the computer and verify the ADSL modem wireless router with voice address as described in Preparing a Computer for Network Access Troubleshooting a TCP IP Network Using the Ping Utility Most TCP IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device The device then responds with an echo reply Troubleshooting a TCP IP network is made very easy by using the ping utility in your computer Testing the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a PC running Windows 95 or later 1 From the Windows toolbar click the Start button and select Run 2 Inthe field provided type Ping followed by the IP address of the router as in this example ping 192 168 0 1 3 Click OK You should see a message like this one Troubleshooting 2 7 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Pinging lt IP address gt with 32 bytes of data If the path is working you see this message Reply from lt IP address gt bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly you could have one of the following problems e Wrong physical connections Make sure the LAN port LED is on If the LED is off follow the
5. wireless router with voice Put in the configuration settings that your VoIP service provider gave you 3 Connect a telephone to the DG834GV and verify that VoIP is enabled Note Your DG834GV lets you connect a phone line that enables phone service through the telephone set connected to the to still function in the event of a he teleph d to the DG834GV to still function in th f power failure Be sure to take advantage of this feature 1 16 Connecting the Router to the Internet v1 1 April 2007 Chapter 2 Troubleshooting This chapter gives information about troubleshooting your ADSL modem wireless router with voice After each problem description instructions are provided to help you diagnose and solve the problem For the common problems listed go to the section indicated e Is the router on Go to Basic Functioning on page 2 1 e Have I connected the router correctly Go to Basic Functioning on page 2 1 e Icannot access the router s configuration with my browser Go to Troubleshooting the Web Configuration Interface on page 2 3 e Ihave configured the router but I can t access the Internet Go to Troubleshooting the ISP Connection on page 2 4 e cannot remember the router s configuration password Go to Using the Reset Button on page 2 9 e want to clear the configuration and start over again Go to Restoring the Default Configuration and Password on page 2 9 Bas
6. Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Manual Setup Use the topics and procedures below to manually set up your ADSL modem wireless router with voice Understanding ADSL Microfilters ADSL technology uses the same wires as your telephone service However ADSL adds signals to the telephone lines which create noise in the telephone service You must use ADSL microfilters to filter out these signals before they reach your telephone Note If you purchased the ADSL modem wireless router with voice in a country where a microfilter is not included you must acquire one ADSL Microfilter with Built In Splitter ADSL m E Phme f Figure 1 3 Use the ADSL microfilter with built in splitter to provide connectivity to the ADSL modem wireless router with voice and telephone equipment connected to that router ADSL Microfilter Phone hh Figure 1 4 Each device directly connected to the phone line such as a fax machine answering machine or caller ID display will require an ADSL microfilter Connecting the Router to the Internet 1 7 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Computers Set to DHCP For the initial connection to your router your computer has to be set to automatically get its TCP IP configuration from the router via DHCP This is usually the case The NETGEAR Sma
7. Network Protocol and Standards Compatibility Data and Routing Protocols Power Adapter North America UK Australia Europe Japan All regions output Physical Dimensions Weight Environmental Operating temperature Operating humidity Electromagnetic Emissions Meets requirements of Interface Specifications LAN WAN TCP IP RIP 1 RIP 2 DHCP PPPoE or PPPoA RFC 1483 Bridged or Routed Ethernet and RFC 1577 Classical IP over ATM 120V 60 Hz input 240V 50 Hz input 230V 50 Hz input 100V 50 60 Hz input 15 VDC 1 2A output 30W maximum 8 7 x 61 1 x 6 0 221 mm x 28 mm x 152 mm 1 1 Ibs 0 5 kg 0 to 40 C 32 to 104 F 90 maximum relative humidity noncondensing FCC Part 15 Class B VCCI Class B EN 55 022 CISPR 22 Class B 10BASE T or 100BASE Tx RJ 45 ADSL ADSL2 Dual RJ 11 pins 2 and 3 71 413 G DMT G Lite ITU Annex A or B Technical Specifications A 1 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice A 2 Technical Specifications v1 1 April 2007 Appendix B Related Documents This appendix provides links to reference documents you can use to gain a more complete understanding of the technologies used in your NETGEAR product Document Link Internet Networking and TCP IP Addressing Wireless Communications Preparing a Computer for Network Access Virtual Private Networking
8. RJ 11 jack The ADSL Modem Wireless Router uses pins 2 and 3 Obtaining an Internet IP Address If your ADSL modem wireless router with voice is unable to access the internet and your Internet LED is green or blinking green you should determine whether the ADSL modem wireless router with voice is able to obtain a Internet IP address from the ISP Unless you have been assigned a static IP address your ADSL modem wireless router with voice must request an IP address from the ISP You can determine whether the request was successful using the browser interface To check the Internet IP address from the browser interface 1 Launch your browser and select an external site such as http www netgear com 2 Access the Main Menu of the ADSL modem wireless router with voice s configuration at http 192 168 0 1 3 Under the Maintenance heading check that an IP address is shown for the Internet Port If 0 0 0 0 is shown your ADSL modem wireless router with voice has not obtained an IP address from your ISP If your router is unable to obtain an IP address from the ISP the problem may be one of the following e Your ISP may require a Multiplexing Method or Virtual Path Identifier Virtual Channel Identifier parameter Verify with your ISP the Multiplexing Method and parameter value and update the router s ADSL Settings accordingly Troubleshooting 2 5 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wirele
9. cannccadasdendersantunaanonsieonealeuienie Testing the Path from Your Computer to a Remote Device cceeeeceteestteeeeeees Restoring the Default Configuration and Password cccsccceeeeeseeeeeeeesteeeeeesesteeeeeeees Ueno he RESE BUNI siiani aa EEEa E Appendix A Technical Specifications Appendix B Related Documents v1 1 April 2007 Chapter 1 Connecting the Router to the Internet This chapter describes how to set up the router on your Local Area Network LAN and connect to the Internet It describes how to set up your ADSL modem wireless router with voice for Internet access and configure basic wireless connectivity What s in the Box The product package should contain the following items ADSL Modem Wireless Router with Voice AC power adapter varies by region Category 5 Cat 5 Ethernet cable Telephone cable with RJ 11 connector Microfilters quantity and type vary by region Resource CD including The Smart Wizard Installation Assistant This manual Warranty and Support Information cards If any of the parts are incorrect missing or damaged contact your NETGEAR dealer Keep the carton including the original packing materials in case you need to return the product for repair Connecting the Router to the Internet 1 1 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice The ADSL Modem Wireless Router with Voice s Front Pa
10. d Select Country and Language Country UK v Language English v Auto Detect Connection Type This Setup Wizard can Detect the type of Internet Connection you have Do You Want The Smart Setup Wizard To Try And Detect The Connection Type Now Yes O No Want To Configure The Router Myself Next Figure 1 11 Connect to the Internet You are now ready to configure your ADSL modem wireless router with voice to connect to the Internet There are two ways you can configure your ADSL modem wireless router with voice to connect to the Internet a Let the ADSL modem wireless router with voice Setup Wizard auto detect the type of Internet connection you have and configure it b Manually choose which type of Internet connection you have and configure it In either case use to the configuration parameters your ISP provided to assure that the configuration settings for your Internet connection are correct Test your Internet connection From the bottom of the Setup menu click Test If the NETGEAR Web site does not appear within one minute refer to Chapter 2 Troubleshooting Your ADSL modem wireless router with voice is now configured to provide Internet access for your network Your ADSL modem wireless router with voice automatically connects to the Internet when one of your computers requires access It is not necessary to run a dialer or login application such as Dial Up Networking or Enternet to connect log
11. ddress of the remote device If your ISP assigned a host name to your PC enter that host name as the Account Name in the Basic Settings menu 2 8 Troubleshooting v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Restoring the Default Configuration and Password This section explains how to restore the factory default configuration settings changing the router s administration password to password and the IP address to 192 168 0 1 You can erase the current configuration and restore factory defaults in two ways e Use the Erase function of the Web Configuration Manager e Use the Reset button on the rear panel of the router Use this method for cases when the administration password or IP address is not known Using the Reset Button To restore the factory default configuration settings without knowing the administration password or IP address you must use the Default Reset button on the rear panel of the router 1 Press and hold the Reset button until the Test LED turns on about 10 seconds 2 Release the Default Reset button and wait for the router to reboot Troubleshooting 2 9 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice 2 10 Troubleshooting v1 1 April 2007 Appendix A Technical Specifications This appendix provides technical specifications for the ADSL modem wireless router with voice
12. hen the router is turned on the Test LED turns on for about 10 seconds and then turns off If the Test LED does not turn on or if it stays on there is a fault within the router If you experience problems with the Test LED e Cycle the power to see if the router recovers and the LED blinks for the correct amount of time If all LEDs including the Test LED are still on one minute after power up e Cycle the power to see if the router recovers e Clear the router s configuration to factory defaults This will set the router s IP address to 192 168 0 1 This procedure is explained in Using the Reset Button on page 2 9 If the error persists you might have a hardware problem and should contact technical support 2 2 Troubleshooting v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice LAN or ADSL Internet Port LEDs Not On If either the LAN LEDs or ADSL Internet LED do not light when the Ethernet connection is made check the following Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation Make sure that power is turned on to the connected hub or workstation Be sure you are using the correct cable when connecting the ADSL port use the cable that was supplied with the ADSL modem wireless router with voice Troubleshooting the Web Configuration Interface If you are unable to access the router s Web Configuration in
13. hrough the setup process automating many of the steps and verifying that necessary conditions exist and that steps you perform have been successfully completed This option requires a PC running Microsoft Windows 98SE or higher Connecting the Router to the Internet 1 5 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice e Manual Setup Manually set up your ADSL modem wireless router with voice This option is best if you are replacing an existing ADSL modem wireless router with voice or are technically knowledgeable Use this option if you are using a computer that does not run Microsoft Windows The manual setup procedures are documented in this manual Use the setup option that best suites you Smart Wizard Setup The Smart Wizard setup process should take about 20 minutes to complete 1 Locate the ADSL settings information your Internet service provider gave you 2 Insert the NETGEAR CD into a Windows PC The CD will automatically start and detect the language you are using on your PC Note If the CD does not automatically start browse the CD and double click on Autorun 3 Accept the language option or change to a different language 4 Click Next to proceed Click Setup to start the Smart Wizard installation assistant Follow the instructions on the screen 1 6 Connecting the Router to the Internet v1 1 April 2007 Setup
14. ic Functioning After you turn on power to the router the following sequence of events should occur 1 When power is first applied verify that the Power LED is on see The Router s Front Panel on page 1 2 for an illustration and explanation of the LEDs 2 Verify that the Test LED lights within a few seconds indicating that the self test procedure is running 3 After approximately 10 seconds verify that a The Test LED is not lit Troubleshooting 2 1 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice b The LAN port LEDs are lit for any local ports that are connected c The ADSL Internet port LED is lit If a port s LED is lit a link has been established to the connected device If a LAN port is connected to a 100 Mbps device verify that the port s LED is green If the port is 10 Mbps the LED will be amber If any of these conditions does not occur refer to the appropriate following section Power LED Not On If the Power and other LEDs are off when your router is turned on e Make sure that the power cord is properly connected to your router and that the power supply adapter is properly connected to a functioning power outlet e Check that you are using the power adapter supplied by NETGEAR for this product If the error persists you have a hardware problem and should contact technical support Test LED Never Turns On or Test LED Stays On W
15. in or disconnect These functions are performed automatically by the ADSL modem wireless router with voice as needed Connecting the Router to the Internet 1 13 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice To access the Internet from any computer connected to your ADSL modem wireless router with voice launch a browser such as Microsoft Internet Explorer or Netscape Navigator You should see the ADSL modem wireless router with voice s Internet LED blink indicating communication to the ISP The browser should begin to display a Web page How to Set Up and Test Basic Wireless Connectivity Follow the instructions below to set up and test basic wireless connectivity Once you have established basic wireless connectivity you can enable security settings appropriate to your needs 1 Log in to the ADSL modem wireless router with voice at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever LAN address and password you have set up 2 Click the Wireless Settings link in the main menu of the ADSL modem wireless router with voice Wireless Settings Wireless Network Name SSID NETGEAR Region USA bd Channel 1 5 Mode g amp b Wireless Access Point V Enable Wireless Access Point Allow Broadcast of Name SSID C Wireless Isolation Wireless Station Access List Setup Access Li
16. instructions in LAN or ADSL Internet Port LEDs Not On on page 2 3 Check that the corresponding Link LEDs are on for your network interface card and for the hub ports if any that are connected to your workstation and router e Wrong network configuration Verify that the Ethernet card driver software and TCP IP software are both installed and configured on your PC or workstation Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the path from your PC to a remote device From the Windows run menu type PING n 10 lt IP address gt where lt P address gt is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies as in the previous section are displayed If you do not receive replies Check that your PC has the IP address of your router listed as the default gateway If the IP configuration of your PC is assigned by DHCP this information will not be visible in your PC s Network Control Panel Verify that the IP address of the router is listed as the TCP IP default gateway as described in Preparing a Computer for Network Access Check to see that the network address of your PC the portion of the IP address specified by the netmask is different from the network a
17. king Phone2 Slow blink Off hook Off Phone not ready 7 FXO On Green PSTN line detected PSTN Blink Talking fallback Off No PSTN line detected The ADSL Modem Wireless Router with Voice s Rear Panel The rear panel of the ADSL modem wireless router with voice contains port connections 2 4 6 A SSS a ae a St AAAA AAAA 0 lt z ae m e o ee ee mames ee D d 7 Y F yy 1 3 5 7 Figure 1 2 Viewed from left to right the rear panel contains the following elements 1 RJ 11 ADSL port for connecting the router to a telephone wall jack via the ADSL port of a phone splitter 2 RJ 11 PSTN port for connecting the router to the telephone wall jack via the phone port of a phone splitter Connecting the Router to the Internet 1 3 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice 3 Two phone ports for connecting to telephones 4 Four Local Ethernet RJ 45 LAN ports for connecting the router to the local computers 5 Factory Default Reset push button 6 AC power adapter outlet 7 Wireless antenna Each LAN port has two LEDs one green and one amber They indicate the port status as follows e On Green LAN port is linked to a 100Mbps device e Blink Green Data is being transmitted or received at 100 Mbps e On Amber LAN port is linked to a 1OMbps device e Blink Amber Data is being t
18. nel The ADSL modem wireless router with voice front panel shown below contains status LEDs Figure 1 1 NETGEAR Vy xc i lI 297 2 You can use the LEDs to verify various conditions Table 1 1 describes each LED Table 1 1 LED Descriptions Label Activity Description On Green Power is supplied to the router 1 Power On Red Power on Self test failure or device malfunction Off Power is not supplied to the router On Amber System is not ready or failed to start up 2 Test Blink Amber The system is initializing Off The system is ready and running On Green ADSL is synchronized 3 ADSL Blink Green DSL is attempting to synchronize Off No link is detected on this port or modem is not powered on On Green Internet port is connected has an IP address DSL is up no traffic detected Flicker Green Traffic is passing through the connected internet port in either direction 4 Internet Red Device attempted to connect but failed Off Modem powered off or in bridged mode or ADSL connection not present 1 2 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Table 1 1 LED Descriptions continued On Green Wireless port is linked 5 Wireless Blink Green Data is being transmitted or received Off No wireless link On Green Registered to SIP server 6 Phone Fast blink Tal
19. ng on the router Connecting the Router to the Internet 1 11 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice lt b The ADSL internet light is green indicating you are connected to the ADSL network j Now turn on your computer If software usually logs you in to your Internet connection do not run that software Cancel it if it starts automatically Verify the following 4 The appropriate LAN port LEDs are lit for any connected computers 2 Log in to the ADSL modem wireless router with voice as described below Note Your computer needs to be configured for DHCP For instructions on configuring for DHCP please see the documentation that came with your computer or the online document Preparing a Computer for Network Access a Type http 192 168 0 1 in the address field of a browser such as Internet Explorer or Netscape Navigator http 192 168 0 1 Figure 1 9 This login window opens Connect to 192 168 0 1 NETGEAR DG834GT User name admin Password eocccece Cl Remember my password Figure 1 10 Enter admin for the user name and password for the password both in lower case letters 1 12 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice 3 b After logging in you will see the menu below Setup Wizar
20. nnect indefinitely If you cannot connect after several minutes you may be using an incorrect Service Name User Name or Password There also may be a provisioning problem with your ISP Note Unless you connect manually the ADSL modem wireless router with voice will not authenticate using PPPoE or PPPoA until data is transmitted to the network 2 6 Troubleshooting v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice Troubleshooting Internet Browsing If your ADSL modem wireless router with voice can obtain an IP address but your computer is unable to load any Web pages from the Internet e Your computer may not recognize any DNS server addresses A DNS server is a host on the Internet that translates Internet names such as www addresses to numeric IP addresses Typically your ISP will provide the addresses of one or two DNS servers for your use If you entered a DNS address during the ADSL modem wireless router with voice s configuration reboot your computer and verify the DNS address as described in Preparing a Computer for Network Access Alternatively you can configure your computer manually with DNS addresses as explained in your operating system documentation e Your computer may not have the wireless ADSL modem router configured as its TCP IP default gateway If your computer obtains its information from the ADSL modem wireless router with voice
21. ransmitted or received at 10 Mbps e Off No link is detected on this port 1 4 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice What You Need Before You Begin You need to prepare the following before you can set up your router Active Internet service provided by an ADSL account The Internet Service Provider ISP configuration information for your ADSL account ASDL microfilters as explained below Your computers set to DHCP Internet Configuration Requirements Depending on how your ISP set up your Internet account you need one or more of these configuration parameters to connect your router to the Internet Virtual Path Identifier VPD Virtual Channel Indentifier VCI parameters Multiplexing Method Host and Domain Names ISP Login Name and Password ISP Domain Name Server DNS Addresses Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet If you cannot locate this information you can ask your ISP to provide it Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup You have two methods available for setting up your ADSL modem wireless router with voice Smart Wizard Setup Use the Smart Wizard on the CD to assist you with setting up your ADSL modem wireless router with voice This option is the easiest The Smart Wizard on the CD guides you t
22. rt Wizard CD automatically takes care of this requirement For manual setup refer to the documentation that came with your computer Manually Setting Up Your ADSL Modem Wireless Router There are four steps to setting up your ADSL modem wireless router with voice 6 1 2 3 Connect the router to the ADSL line via the ADSL microfilter with built in splitter Install ADSL filters on other phone lines that use the same telephone number Log in to the router Connect to the Internet Follow the steps below to connect your router to your network Before you begin locate the ADSL configuration information from your Internet Service Provider ISP 1 Connect the ADSL filter with built in splitter as follows Note If you purchased the DG834GV in a country where an ADSL filter is not included you must acquire one a Connect the Line port of the ADSL filter splitter to the telephone wall socket b Using telephone cable with RJ11 jacks connect the ADSL port of the filter splitter to the ADSL port on the left rear of the ADSL modem wireless router with voice 1 8 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice c Connect the Phone port of the filter splitter to the green PSTN connector on the ADSL modem wireless router with voice Wall Socket ADSL PSTN Port Port Figure 1 5 d You need to install a separate
23. several minutes If the Internet LED does not turn green disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green ADSL Internet LED there may be a problem with your wiring If the telephone company has tested the ADSL signal at your Network Interface Device NID then you may have poor quality wiring in your house 2 4 Troubleshooting v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice ADSL Internet LED Off If the ADSL Internet LED is off disconnect all telephones on the line If this solves the problem reconnect the telephones one at a time being careful to use a microfilter on each telephone If the microfilters are connected correctly you should be able to connect all your telephones If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one of the following e Check that the telephone company has made the connection to your line and tested it e Verify that you are connected to the correct telephone line If you have more than one phone line be sure that you are connected to the line with the ADSL service It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the
24. ss Router with Voice Your ISP may require a login program Ask your ISP whether they require PPP over Ethernet PPPoE or PPP over ATM PPPOA login If you have selected a login program you may have incorrectly set the Service Name User Name and Password See Troubleshooting PPPoE or PPPoA below Your ISP may check for your computer s host name Assign the computer Host Name of your ISP account to the ADSL modem wireless router with voice in the browser based Setup Wizard Your ISP only allows one Ethernet MAC address to connect to Internet and may check for your computer s MAC address In this case Inform your ISP that you have bought a new network device and ask them to use the router s MAC address OR Configure your router to spoof your computer s MAC address This can be done in the Basic Settings menu Refer to the online help in the ADSL modem wireless router with voice main menu Troubleshooting PPPoE or PPPoA The PPPoA or PPPoA connection can be debugged as follows 1 vw ek DDN Access the Main Menu of the router at http 192 168 0 1 Under the Maintenance heading select the Router Status link Click the Connection Status button If all of the steps indicate OK then your PPPoE or PPPoA connection is up and working If any of the steps indicates Failed you can attempt to reconnect by clicking Connect The ADSL modem wireless router with voice will continue to attempt to co
25. ssword is password Make sure that CAPS LOCK is off when entering this information Troubleshooting 2 3 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice If the router does not save changes you have made in the Web Configuration Interface check the following e When entering configuration settings be sure to click the Apply button before moving to another menu or tab or your changes are lost e Click the Refresh or Reload button in the Web browser The changes may have occurred but the Web browser may be caching the old configuration Troubleshooting the ISP Connection If your router is unable to access the Internet you should check the ADSL connection then the Internet TCP IP connection ADSL link If your router is unable to access the Internet you should first determine whether you have an ADSL link with the service provider The state of this connection is indicated with the Internet LED ADSL Internet LED Green or Blinking Green If your ADSL Internet LED is green or blinking green then you have a good ADSL connection You can be confident that the service provider has connected your line correctly and that your wiring is correct ADSL Internet LED Blinking Yellow If your ADSL Internet LED is blinking yellow then your ADSL modem wireless router with voice is attempting to make an ADSL connection with the service provider The LED should turn green within
26. st Security Options Disable O WEP Wired Equivalent Privacy O WPA PSK ANi Fi Protected Access Pre Shared Key O WPA 802 1x Figure 1 12 1 14 Connecting the Router to the Internet v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice 3 Note that the default SSID is NETGEAR Note The SSID of any wireless adapters must match the SSID you configure in the ADSL modem wireless router with voice If they do not match you will not y y get a wireless connection 4 Set the Region Select the region in which the wireless interface will operate Click Apply to save your changes ____ Note If you are configuring the router from a wireless computer and you change the router s SSID channel or security settings you will lose your wireless connection when you click Apply You must then change the wireless settings of your computer to match the router s new settings 6 Configure and test your computers for wireless connectivity Program the wireless adapter of your computers to have the same wireless network name SSID as the ADSL modem wireless router with voice Check that they have a wireless link and are able to obtain an IP address by DHCP from the router Implement Appropriate Wireless Security Warning Indoors computers can connect over 802 11g wireless networks at a maximum range of up to 300 feet Such distances can allo
27. terface from a computer on your local network check the following If you are using an Ethernet connected computer check the Ethernet connection between the computer and the router as described in the previous section Make sure your computer s IP address is on the same subnet as the router If you are using the recommended addressing scheme your computer s address should be in the range of 192 168 0 2 to 192 168 0 254 Refer to Preparing a Computer for Network Access to find your computer s IP address Note If your computer s IP address is shown as 169 254 x x Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server These auto generated addresses are in the range of 169 254 x x If your IP address is in this range check the connection from the computer to the router and reboot your computer If your router s IP address was changed and you do not know the current IP address clear the router s configuration to factory defaults This will set the router s IP address to 192 168 0 1 This procedure is explained in Using the Reset Button on page 2 9 Make sure your browser has Java JavaScript or ActiveX enabled If you are using Internet Explorer click Refresh to be sure the Java applet is loaded Try quitting the browser and launching it again Make sure you are using the correct login information The factory default login name is admin and the pa
28. tetS sacicacccsciersdsccondsdeiacitundecadescnsteatsundaimeccuedanteasaecteenats 1 5 Comius OL ta DHCP orunoreasini a N 1 6 Manually Setting Up Your Wireless ADSL Modem Router ccccceeeeseeeeeseeeeeeeeeees 1 6 How to Set Up and Test Basic Wireless Connectivity ceeccceseeeeeeeneeeseeteeeeeeeeeees 1 13 Implement Appropriate Wireless Security ceccceeeeececeteeeeeneceeeeaeeeeeaaeeeeeeeesesaeeenenees 1 14 Chapter 2 Troubleshooting Eo e wall g ONN aaa tree tain rt cred ir trrreate ntnrt eer ntar ser er trr eee ren ereeee rrr 2 1 Power LED NOE OM ciiise karar orea aaa sine de tacsanunpiastaastapanacaaace 2 2 Test LED Never Turns On or Test LED Stays ON ssissiiisssssirssrisnuininenniouiaeniainine 2 2 LAN or ADSL Internet Port LEDs Not ON dsscicccieceiiccseviccsas dataisehessasdecarastvlacsesaastecanse 2 3 Troubleshooting the Web Configuration Interface seesseeeseeeeeensssrrsesrressrnereessessre 2 3 Troubleshooting the ISP Connection siimsrinirisninui neninn adani adaa kaadaa 2 4 ADSL MIK coirdte ae ar tases ese EEDA E ERE 2 4 Obiaining ah Internet IP Aggies arnrsnniiena a 2 5 Troupleshoolng PPPOE GF PPPOA csoiiiisiriniinnina 2 6 Troubleshooting Internet Browsing sscccccisiscncdsciniacncceniinenedssineinacdemivenedwamiienaemete 2 7 v1 1 April 2007 Troubleshooting a TCP IP Network Using the Ping Utility cee eceeeeeeeeeeeeeeeeeeeeeees Testing ihe LAN Path to Your ROUTER is secccosinioaveuscnsaorensoid
29. w for others outside of your immediate area to access your network Unlike wired network data your wireless data transmissions can extend beyond your walls and can be received by anyone with a compatible adapter For this reason use the security features of your wireless equipment The ADSL modem wireless router with voice provides highly effective security features which are covered in detail in the full reference manual that is available from a link on the CD as well as a link in the main menu of your router Follow the instructions in the full manual and in the router help screens to deploy the security features appropriate to your needs Connecting the Router to the Internet 1 15 v1 1 April 2007 Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice How to Set Up and Test Basic VoIP Note Be sure your VoIP service provider has enabled your service before configuring your DG834GV for VoIP Also be sure to have the instructions from your VoIP service provider available when you configure your DG834GV for VoIP Follow the instructions below to set up and test basic VoIP connectivity 1 Log in to the ADSL modem wireless router with voice at its default LAN address of http 192 168 0 1 with its default user name of admin and default password of password or using whatever LAN address and password you have set up 2 Click the VoIP Setup Wizard link in the main menu of the ADSL modem
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